Resumes by Career: Entry Level

Administrative Assistant Best

Jean White
95 Jackson Avenue, Dallas, TX 63453 / Tel# (325) 555-2642 Email:

Administrative Assistant


Eight years experience providing administrative support for educational institutions. Expert in using technology to enhance speed and accuracy of administrative tasks. Demonstrated range of professional communication skills. Earned Associate of Arts degree in Business Administration while working full-time.


· Communications
· 10-Key Calculator
· Office Machines
· Data Entry
· Business Correspondence
· Mail Routing
· Organization
· Community Relations
· MS Word
· MS Excel
· Stocking and Supplies
· Bookkeeping


1999 – Present
Administrative Assistant
Provided wide range of administrative and clerical duties to the Financial Aid Department. Input student financial aid data into national database, calculated student loan totals for reporting purposes, and provided administrative support to student financial aid counselors.
· Designed templates to automate production of award letters and other common correspondence, reducing generation time by 75%.
· Performed timely and highly accurate data entry to ensure fastest turnaround possible for student financial aid applicants.
· Created Excel spreadsheets to summarize financial aid activity for University administrators.
· Answered incoming phone lines to provide details on filing deadlines and application status.
· Developed thorough guidelines for operating office equipment to reduce repair calls and streamline usage.

1996 - 1999
Office Assistant
Performed various clerical and administrative duties for Washington Community College’s English and Psychology Departments, including scheduling appointments and meetings, providing public information on programs, typing, filing, faxing, and answering phones.
· Assisted faculty with grade submissions to ensure timely posting of students’ grades.
· Managed departmental meeting schedules to eliminate conflicts and ensure the availability of all necessary attendees.
· Contacted students to schedule appointments with faculty. Devised a system to manage student contact information and organize messages between students and faculty.
· Volunteered in the department’s facility for severely disabled children by handling emergency situations, taking vitals, and monitoring patient condition at the direction of the professional staff.

1994 - 1996
Reporting directly to principal, opened office, and provided key clerical support for up to 55 staff and +550 students. School and district liaison with parents, students, vendors, and the general public. Acted as a primary information resource, providing referrals, direction, information, and general assistance.
· Managed extensive phone work to facilitate school-wide communication.
· Filtered principal’s mail and incoming calls to prioritize activity and reduce interruptions.
· Achieved 30% discount on purchases by ordering school supplies in bulk three times per year.
· Composed, edited and sent newsletters to inform the community of school needs, projects, and progress.
· Designed and generated reports to assist principal with school management activities: calendars, attendance, lunch verification, student progress reporting, purchase orders, inventory counts, and mailing databases.


Associate of Arts Degree, (Business Administration), 1998
Washington Community College, Houston, Texas

Additional Courses
Microsoft Office for Support Professionals
Basic Bookkeeping with Quicken and QuickBooks
FAFSA Processing
Customer Service Techniques

Administrative Assistant Billing

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


· Broad-based qualifications in administrative, billing and business support functions. Reliable and dedicated. Honor confidential nature of information.
· Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Initiate action and follow through to conclusion of any commitment. Capably learn new skills.
· Exceptional organizational skills; work effectively under pressure and stress. Prioritize workload and multi-task. Conscious of deadlines; possess a good sense of urgency.
· Creative problem-solver. Identify problems/needs and initiate logical, effective solutions. Consider whole problem and focus on real impact of decisions and actions.
· Dynamic communication/interpersonal skills. Interact positively with a wide range of people; readily convey sense of trust.
· Thrive in a team environment as either team player or leader. As group leader, use people skills to build group involvement, increase participation from group and facilitate agreement.
· Computer proficiency on Windows platform includes QuickBooks and MS Office applications (Word, Excel, Outlook).


Tender Care Learning Center – Hermitage, Pennsylvania
2003 – Present
· Work with children ages six weeks to five years. Create and follow structured curriculum.

Collins Construction – Sharpsville, Pennsylvania
1996 – Present
· Perform general office tasks. Courteously answer telephone, take messages, greet customers, place orders for office and construction supplies, create invoices, keep records up-to-date, generate payroll checks, schedule workers and perform basic accounting.

Patty’s Daycare – Sharpsville, Pennsylvania
1999 – 2001
· Operated childcare program for infants through 12-year olds. Created daily program of activities; prepared nutritious lunches. Completed payroll and tax documents.


Graduate, Sharon High School – Sharon, Pennsylvania

Jane Roqueplot - -

Administrative Assistant Education

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Recent college graduate - Summa Cum Laude
• Organized, efficient, and precise with strong communication and liaison skills.
• Skilled in planning and execution of special projects during time-critical environments.
• Decisive and direct, yet flexible in responding to constantly changing assignments.
• Enthusiastic, creative and willing to assume increased responsibility.
• Able to coordinate multiple projects and meet deadlines under pressure.
• Proven ability to adapt quickly to challenges and changing environments.
• Highly skilled at solving customer relations problems.
• Effectively able to communicate with customers, staff and management.
• High initiative with strong self-management skills.


• PC proficiency in MS Office applications, Corel WP, Adobe
• Basic web page design and update
• Basic accounting and finance
• Library / File / Internet research
• Travel planning and coordination
• Collecting and recording statistical and confidential information
• Assembling and organizing bulk mailings and marketing materials


Uniformed Services University, Bethesda, Maryland

Uniformed Services University, Bethesda, Maryland

Uniformed Services University, Bethesda, Maryland


Marywood University
Bachelor of Arts, Communication Arts, Minor: Business
• Graduated Summa Cum Laude
• Member Delta Epsilon Sigma, Catholic College Honor Society
• Mentioned in 2000 Edition of Who's Who in American Colleges and Universities
• George Perry Award for Academic Achievement in Major
• St. Genesius Medal for hours accumulated in practicum

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - - - 703-444-7835 - 703-444-2005 fax

Administrative Assistant Human Resources

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


An administrative professional recognized for taking a leadership role in support of top management. Uses technical and interpersonal skills to enhance organizational efficiencies and operations.

• Communications • 10-Key Calculator • Office Machine
• Data Entry • Business Correspondence • Mail Routing
• Organization • Community Relations • MS Word
• MS Excel • Volunteer Recruitment • Planning


Computers: Performed data entry, report preparation, business correspondence writing and statistical spreadsheet preparation at Klaussen's Electric.
- Coordinated materials from management to format process manuals, performing lay out, rewriting, proofing and editing as well as developing graphics and manual covers.
- Maintained and updated 11 statistical and graphical reports in MS Excel.

Telecommunications: Provided receptionist / switchboard support (paging system, six incoming lines, 100 internal extensions with AUDIX, multiple TIE lines to four domestic divisions and domestic / overseas toll-free line).
- Greeted and connected customers, business associates and job applicants.

Clerical / Administrative: Performed administrative functions in support of human resources department: paycheck preparation, documenting timesheets, staff schedule development, division newspaper editing and formatting, typing of proposals, presentations, troubleshooting problems for personnel.
- Provided different support functions in other divisions and previous positions including: bookkeeping, supply inventory and routing of domestic and international mail.

Planning and Coordinating: Appointed to School Coordinator for PTO, recruiting volunteers, assisting with problems and planning events / meetings. Provided support and supervision to parents and members.


Acme Resources, Chicago, IL
1999 - Present
Administrative Assistant

Goldman and Frank, Chicago, IL
1997 - 2000

Public School, Chicago, IL
1995 - 1997
Previous Administrative / Clerical positions


Interstate College of Illinois, Chicago, IL
B.A., Public Relations
Cum Laude

PRWRA Laura DeCarlo - A Competitive Edge Career Service - -

Administrative Assistant Medical

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Many years' experience planning and directing administrative functions to meet time-critical deadlines. Combines dynamic organizational and communication skills with the ability to independently multitask, plan and direct demanding administrative operations and complex schedules. Trusted advisor, liaison and assistant.


• Executive & Board Relations • Regulator Reporting & Communications
• Confidential Correspondence & Data • Special Events & Project Management
• Executive Office Management • Staff Training & Development
• Crisis Communications • Medical Billing Procedures/Terminology
• Critical Problem Analysis/Resolution • Medical Records Management
• Payroll & Accounts Administration • Procedure Development/Refinement


Highland Medical Center, Pleasantville, CA
2001 - Present
Secretary to the Technical Laboratories
Pivotal administrative role at the core of technical laboratory operations. Centralized contact point for all communications, problems and administrative inquiries posed by health professionals, doctors, patients and relatives. Composed staff rosters, filed/archived confidential patient records, managed tapes and statistical information, typed documents and directed inventory control. Coordinated the work schedules of 20 technical staff to assure smooth, effective processes and minimize potential for error.
• Reversed haphazard archiving system. Designed new streamlined archival and collating procedures, and trained/supervised 2 new staff to vastly improve effective storage and retrieval.
• Identified flaws in tracking reports. Established new report checking system that effectively traced report activities including date completed, person dealing with report and dates distributed.

Reed Base Hospital, Pleasantville, CA
1997 - 2001
Health Information Receptionist
High profile, administrative position. Directed administrative operations for the hectic reception area. As the first point of personal and telephone contact for patients, medical practitioners, health care professionals and administrative workers, a fast-paced approach, and adherence to strict clinical protocols for confidentiality and communications were a daily imperative. Met stringent processes and timeliness in overseeing medical records management, admissions, discharges, transfers and theatre bookings.
• Elevated the expertise and skill levels of the administrative team through coaching and development activities; focused on quality, daily operational procedures, Internet and computer program usage.
• Appreciation was expressed by numerous patients and relatives for understanding and compassionate manner when dealing with stressful and problematic situations.

Baker Vinyards, Pleasantville, CA
1995 - 1997
Vineyard Manager
Launched and grew to profitability family vineyard business. Manage complete financial business activities encompassing payroll, cash flows and expenditures, financial reporting and banking. Monitor inventory levels, place purchasing orders for stock replenishment, negotiate best price/best quality with suppliers.
• Identified highly responsive and flexible individuals during recruitment/interview processes, specifically selecting them for customer focus and ability to multitask.
• Conducted in-depth training to orient employees to business philosophy, policy, quality and specific job tasks.

Melissina Winery, Pleasantville, CA
1990 - 1995
Seasonal Worker
Trained comprehensively in establishing young vines, identifying vineyard disease, packaging and quality control. Conducted training to new workers on correct methods to pack and train vines.

Doyle and Associates, Pleasantville, CA
1988 - 1990
Reception, typing, telephone inquiries, filing, daily banking, mail receipt and distribution.

Mark's House of Pizza, Pleasantville, CA
1985 - 1988
Successfully spearheaded the first home delivery service in the district, gaining the competitive advantage. Managed all financial and accounts operations (cash flows, wages, banking and stock control). Boosted customer awareness of products and service through innovative marketing and advertising. Trained and supervised employees.


Certificate of Health Office Procedures & Medical Coding, OTEN-NSW
Advanced First Aid
• Clinical Classification (Coding)
• Mock External Disaster/Emergency Evacuation Training
• QuickBooks
• Medical Terminology 1 & 2
• Microsoft Office
• Fire Training
• First Aid: Introduction, Updates & Fitness
• Occupational Health & Safety Level 1
• Investment Mastery Program (Property Genius), Henry Kay

PRWRA Gayle Howard - Top Margin -

Administrative Support Medical

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Customer Service, Accounting & Data Entry Professional

Offering more than 5 years of experience in medical and non-profit administrative service positions, providing exceptional levels of customer service, performing collection functions, and processing medical claims. Interact easily with people of diverse backgrounds, cultures, and professional levels and possess excellent interpersonal relationship skills. Seeking professional position in health care industry where skills and abilities can be fully utilized and enhanced.

Computer & Technical Skills

IDC-9 & CPT Insurance Coding • Insurance Claims Processing • Patient Collections
Pledge Processing • Accounting Procedures • Billing Processes • Data Entry & Retrieval • Reception

Microsoft Excel, Access, and Word • AS400 • ACRFF • Medical Manager 9.2
Internet Research • E-mail Communications

Professional Experience

Medical Bookkeeper / Billing Specialist
2003 – present
Metro Health Corporation
· Created patient files and entered data, ensuring accuracy and attention to detail.
· Processed collections and insurance claims, including worker’s compensation, auto insurance, private insurance, and Medicare / Medicaid.
· Provided patient information for use by collection agency, physicians, and business manager.
· Efficiently managed telephone and in-person inquiries related to billing, insurance, and general information, and maintained responsibility for incident reports and police and 911 monitoring.

Data Processor / Payroll Auditor
2000 – 2003
United Non-Profits
· Maintained data, authored, and ran donor information queries in AS400 database.
· Utilized 9-system database to provide research and provide answers to customer enquiries.
· Performed audits to distinguish payroll expenses from lump sum payments.

Bookkeeper / Customer Service Representative
1997 – 2000
Andalusia Incorporated
· Proficiently processed Accounts Payable and Accounts Receivable postings, ensuring accuracy of general journal / general ledger entries.
· Liaised with clients to market and advertised specially requested new car parts.
· Prepared memos, documents, and correspondence for distribution, as requested by CEO.
· Interacted with wholesale vendors to negotiate discounts rates for volume purchasing.


Associate of Business Administration w/Accounting Concentration
Kingsborough Community College – 2003

Lea J. Clark - -

Administrative Support Production Coordinator

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Dedicated administrative support professional with more than two decades of experience. Adept at working in fast-paced environment demanding strong organizational, leadership and interpersonal skills. Highly trustworthy, ethical and discreet, committed to exceptional customer service and driven by challenges. Confident and poised in interactions with all ages and levels of individuals. Detail-oriented and resourceful in spearheading, organizing and completing projects; able to multitask effectively.

• Customer Relationship Management • Quality and Productivity Improvement
• Team Building and Management • Creating Atmosphere of Enthusiasm
• MS Word and Excel • New Product Materials Coordination
• Travel Itinerary Development • High Volume Schedule Maintenance
• Planning and Implementing Strategies • Written and Verbal Communication


Administrative/Production Coordinator, 1992 - Present
A major marketing services company in metropolitan Detroit: Managed all administrative facets of Communications Department including electronic coordination and scheduling (time sheets, travel) for 120+ professionals, conference/meeting scheduling, mail distribution, production coordination, research and ordering of all office supplies and services and supervision of 70 inter-telephone lines. Coordinated print materials and promotional items for new product special programs. Invited to participate on numerous process improvement committees.

· Member of Internet Advisory Committee offering input/feedback on applications and best ways to increase speed of service.
· Provided key feedback in purchase and implementation of new electronic time keeping system.
· Worked with Creative Director in launch of company-wide educational program to increase personnel morale.

BAKER AND BAKER, INC., Southfield, Michigan
Administrative Assistant/Telephone Systems Manager, 1980 - 1992
An established Detroit-area patent law firm: supervised law library including updating, organizing and maintaining files, provided docket control, researched and ordered all office supplies and services and managed 24-line inter-telephone system.


Kalamazoo College, Kalamazoo, Michigan
B.A., Business


LINCOLN, BEALE & FRANK - Troy, Michigan
HELIX INTERNATIONAL - Farmington Hills, Michigan
SFB - Birmingham, Michigan

PRWRA Jennifer Ayers - Jennifer N. Ayres, Executive Director - Nell Personal Advancement Resources - P.O. Box 2, Clarkston, Michigan 48347 - -

Applications Engineer

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Over 19 years of experience in system characterization and process optimization of semiconductor technologies. Proven track record in identifying problems and developing innovative solutions in the promotion, integration, and support of product lines with customers' processes and devices.

Major strengths include:

• Performance Test Simulation/Verification • Marketing Analysis
• Optical/Electro-Mechanical Design • Project/Budget Management
• New Product Transition • Customer Training


• Wafer Systems: DSW Steppers (Direct Stepper on Wafer System) Model 8500, AutoStep System, and XLS System; Wafertrac (Coating and Developing Equipment); WafertechTM (Wafer Etch Equipment); Perkin-Elmer Auto Alignment System.
• Photo Masking: Leitz 200-1; 3000 Pattern Generator; APT 914 Processor; Leitz Overlay Comparator (red/green); Ultratech Contact Printers; 3696, 3095 and 1795 and 1480 Model Photorepeaters; TRE Criss Cross.
• Processes: CMOS (Complementary Metal Oxide Semiconductor) as single and double metals layers; PMOS (P-channel); NMOS (N-channel); Bipolar, Chrome and Emulsion reticles and plates; GaAs (gallium arsenide), Silicon, and Silicon on Sapphire (SOS) Wafers.
• Instructor: Statistical Process Control (SPC) methodologies for developing control charts to analyze processes; Basic and Advanced Operations of DSW; Steppers; Application of Metrology to Process in Advanced Operations; Occupational Safety and Health Administration (OSHA) Hazard Communication Standard for Hazardous Chemicals; Introduction to BASIC Programming; Lotus 123 and Excel software applications.


Octagon Solutions, Los Angeles, CA
1988 - Present
Applications Engineer
Conducted mark evaluation performance tests in the alignment of customers' processes to the installation of new stepper system equipment. Analyzed weaknesses in operational efficiency regarding process issues, and strengthened corresponding areas in training and test verification procedures.
* Introduced a mock source testing procedure that ensured availability of product parts and improved the acceptance testing rate by 50%.
* Developed a mock source road map that provided a step-by-step procedure for documenting the acceptance testing protocols resulting in an 80% improvement over installation time.
* Successfully designed and implemented an automated technical information center improving access time to technical data for field service personnel.
* Recruited by the Corporation's Training Department to develop and conduct technical training courses for internal and customer audiences.

Octagon Solutions, Los Angeles, CA
1983 - 1988
Sales Engineer
Selected as the first Sales Engineer for the Los Angeles office. Identified potential business opportunities in the Southern California region. Represented the company at trade shows and corporate sales presentations.
* Conducted a first-ever marketing analysis for the region that identified potential customers by organization, geographic location, anticipated buying cycle activity, and a corresponding sales plan.
* Identified 30 potential new customers and sold 5 lithographic fabrication systems totaling $1.6 million.
* Developed and managed seven Fortune 500 customer account plans.

Helix International, Pasadena, CA
1974 - 1983
Process Engineer
Organized and conducted characterizations of stepper systems for use in the 6 and 3 micron technologies.
* Initiated a departmental demonstration program resulting in an increased 10% probe yield for the 6 micron and an increased 30% probe yield for the 3 micron devices respectively, in the application of DSW,µ Stepper technology. The Company subsequently purchased 8 new systems over a 6 year period.
* Designed a photolithography area for use of the new stepper equipment that increased production efficiency of usable wafer probe yields.
* Initiated the start-up of the Perkin-Elmer Auto Alignment System into full production increasing average throughput by 50%.


US Army (Heavy Equipment Maintenance), Ft. Knox, KY
Company Clerk
Produced daily personnel status reports. Enrolled in black/white photography classes after duty hours at the installation's Craft Shop. Produced award-winning entries at Army-wide competitive events, and later became a photography instructor at the installation.

Acme Electronics, Mojave, CA
Electrical Assembly Technician
Assembled Air Conditioning/Heating ground support equipment for the B52 Bomber and electrical ground support equipment for the F104 Fighter aircraft.


• The Dale Carnegie Course in Effective Speaking and Human Relations; The Dale Carnegie Institute.
• The Dale Carnegie Course in Sales; The Dale Carnegie Institute.
• Winning the Sales Game; The Compo Group.
• Strategies of Selling Technical/Industrial Products; The American Management Association.
• Train The Trainer; Creative Management Training, International.
• Operational courses for all phases of the DSW System.
• Operational course for the PE240.
• Computer course in Basic.
• 22 Quarter Hours in English, Computer Science, and Mathematics, Riverside City College/Saddleback Community College.

PRWRA Rebecca Smith - Rebecca Smith's eResumes & Resources ( - Online Learning Center ( -

Architecture Student

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Third-year student of architecture inspired by the nuances of urban and community housing designs that both enhance and complement the existing neighbourhood and incorporate the best of modern technologies for energy efficiency and sustainability. An analytical thinker; acknowledged throughout academic training for capacity to absorb information, develop inventive and imaginative solutions, and communicate strategies and concepts clearly. Focused, well organised, and systematic in approach to problem solving. Keen to refine creative ingenuity and technical craftsmanship in preparation for professional internship.

Expertly trained in:
• Model Making • Structural, Mechanical Analysis
• Project Coordination • Design & Conservation
• Collaborative Design • Site Contour Modelling
• Collages & Sketches • Technical Integration Strategies
• Urban Design • Structural Fundamentals & Schematics
• Client Consultations and Briefings • Site Analysis and Planning
• Technology snapshot: PhotoShop, Internet, email, Microsoft Office; ArchiCAD (for site contours)


University of Sunshine Coast, Australia
Anticipated 2006

High School Education
Participant, Gifted & Talented Education (GATE)

Southside Secondary College, Florida, USA


Published in IY Architecture Review 2002 for "Entrance to activities hall in winter morning sun"
Drawing selected for expressed feeling of space.

Published in EW Architecture 2001 for "Section through potting shed in the landscape."
Drawing selected as a study in communicating use of interior and exterior space.

Volunteered for expert mentoring under architectural-industry scheme designed to partner
accomplished students of architecture with leading industry figures.

Dean's Commendation for "Academic Achievement"

Winner, 2nd Place Award: Florida Young Artist Competition for Mixed Media (1999)

Winner, "Most Outstanding" at Tennessee Art Contest for all categories (1999)

Winner, Melbourne Young Artist Competition for sculpture (1998)

"Honourable Mention" at Florida Art Contest for sculpture (1998)

Selected to present to staff and parents of Valley State School. One of only five from class selected.


Design Class, The Potting Shed
Brief: Layout elements of a potting shed, garden, library, studio, and retreat on a large sloping site with a house under construction. Project focused on the picturesque landscape and its relationship to the building.
Result: High Distinction
Collaborated on initial layouts as part of a team of four, and later designed a potting shed and sustainable garden as a solo activity. Complicated by the rapid departure of two group members, shouldered the entire project as part of a two-person team producing drawings at the final critique. Personally researched sustainability and permaculture.

Design Class, Valley State School Activities Hall
Brief: Design a multi-purpose community activities hall for an inner-city primary school as part of the school's "real-life" intention to expand. Cost constraints, practicality of site positioning, and reflection on the security and safety of children were critical project considerations.
Result: Distinction
Personally designed flexible and easy-to-maintain building, complementing the existing colonial schoolhouse complete with carefully designed activity space as research indicated were needed by children. Presented in the exhibition area for the final critique, and won selection to present to the faculty and parents of the Toowong State School.

Design Class, Community Baptist Church
Brief: Uncover the preferences of community groups through consultation and workshops for the design of a new church to replace existing dilapidated construction. Design considerations included iconic appeal, cost-effectiveness, main road visibility, and flexibility.
Result: Distinction
Robust discussions and complex decision-making hallmarked the collaboration between 16 original team members designing and promoting the 2 x ½-day workshops to invite community comment at the existing site. Joined forces to devise brief including research, site analysis and workshop information. All information was collected and bound for the community to reflect on during future development discussions. Personally measured the site and existing buildings and worked in partnership on contours and vegetation producing a usable plan to scale. Achieved brief of being visually iconic and cost effective; designed coherent and usable interior and exterior spaces flexible to both church constituents and community groups using the area for training and other activities.

Technology, Flinders Street Analysis
Brief: Research, document, and analyse building, providing a report on design features, architectural concepts and strategies, construction process, and structural analysis.
Result: Distinction
Despite limited available information resources, team member absenteeism, and conflicting time schedules, delivered project on time, personally contributing five of the twelve A3 sheets for the Photoshop presentation. Conducted intensive research on history and the construction process, and presented to the head of the department.


Member and Vice President, Honour Society, Southside Secondary College, Florida USA
Member, Alpha (Math Club) (1997-1998),
School Representative, Regional Maths Competition
Co-creator of the Art Society

Competitor, Florida Riders Swim Team (1990-1997)
Junior National Relay member (1996); State Champion (1996); Regional Qualifier (1994/1995/1996); Zone Qualifier (1995/1995/1996); State Champion (1994)

PRWRA Gayle Howard - Top Margin Resumes Online - Melbourne, Victoria, Australia 3116 - - - (61) 3 9726 6694 - (61) 3 9726 5316 fax

Assistant Professor of Mathematics

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Educational Professional with a distinguished career of over 20 years providing educational instruction and training solutions to individuals and corporations which enhance productivity, strengthen responsiveness, improve quality, and drive sustained business performance.

• Curriculum Development • Probability & Statistics • Mathematics
• Engineering / Six Sigma • Electronics • Statistical Reporting
• ISO 9000 Process • New Product Training • Reliability/Quality Assurance
• Performance Analysis • Team Accountability • Relationship Management


Masters, Electrical Engineering

Bachelor of Science, Electromechanical


Manager's Excellence Award for Warranty Reduction
Division Award for Product Performance Improvement
Award for Outstanding Volunteer Work


American Statistical Association
Advanced Placement Statistics Examination - Faculty Consultant
Institute of Electrical & Electronics Engineers
American Society for Quality
Accreditation Board for Engineering and Technology - Program Evaluator


Managed all aspects of curriculum development and implementation. Determined student capabilities and utilized effective teaching methods to educate students. Handled lecturing responsibilities successfully.
• Educated college-level students in math coursework including Introductory Statistics, Probability & Statistics I & II, and Applied Statistics.
• Instructed students on diverse subject matter including Electric Circuits, Digital Circuits, Electronics I & II, Digital Electronics, SPC, Process Capability, and Gage R&R.
• Played a key role in developing course materials for training seminars.
• Evaluated student performance levels and recommended augmentations in study habits, which resulted in improved academic performance levels.


• Proven success in conceptualizing and designing a complex test facility, which resulted in a Power Management Control System product that generated in excess of $10 million in annual sales.
• Streamlined manufacturing test processes, which realized a $2 million reduction in overhead.
• Realized $2 million in savings by introducing a product tracking process for mainframe power supplies.
• Produced annual sales of over $1.2 million due to hardware design and qualification testing of Power Leader Modbus Monitor.
• Instrumental in identifying and resolving Power Management Control System issues, which resulted in the payment of over $1 million in withheld payments from GE.
• Played an integral role in the launch of 9 Green Belt Projects, which produced $1 million in savings.
• Reduced defects by 95% and significantly improved reliability through the implementation of an Ethernet Gateway for Power Management Control System.
• Created test strategies that utilized accelerated life testing and complied with reliability specifications, which resulted in 75% reduction in field failures.


Formulated reliability predictions on a regular basis. Directed ISO 9000 processes and ensured compliance to Federal and State regulations. Created quality plans and process flow charts. Controlled all aspects of studies concerning process capability and gage R&R. Directed Six Sigma study sessions. Led hardware design initiatives successfully.
• Utilized Six Sigma tools to resolve product performance issues, which significantly increased customer satisfaction levels.
• Served as Lead Quality Engineer for Optics Network Products.
• Developed statistical and reliability reports involving product performance on a monthly basis, which enabled management to make sound business decisions.
• Demonstrated expertise in all areas of statistical analysis and acted as corporate resource throughout multiple organizations.


1996 - Present
Assistant Professor of Mathematics

2002 - Present
Reliability Engineer

Technical Development Engineer

Senior Quality Engineer / Training Instructor

1994 - 2000
Senior Systems Engineer / Training Instructor

1988 - 1993
Adjunct Lecturer

1981 - 1993
Advisory Engineer / Training Instructor

Adjunct Instructor

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - -

Claims Representative

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Facilitator and trainer with a diversified background over the past 10 years. Recognized for creating stimulating and interactive learning environments, encouraging participation and individual contributions, and providing effective, clear, and concise information in formats that promote high retention levels. Computer skills include Microsoft Windows 95, Word, Excel, Access, and Visual Basic.


1997 - Present
Senior Claims Representative
Assisted in training new representatives involved in negotiating property damage for automobile claims and minor bodily injury or lost wage cases, and determining costs to repair automobile and settle claims. Interviewed and took depositions for fraud investigations. Utilized Spanish language skills to negotiate some claims.
• Consistently achieved high ratings for exceeding expectations during formal evaluations.

1996 - 1997
Substitute Teacher
Managed classrooms, followed lesson plans, and provided instruction relative to English, math, history, and science at the junior high school level. Maintained interest and provided an interactive atmosphere. Called consistently due to established positive reputation.

JOHNNY'S BBQ, Orange City, Florida
1994 - 1996
Assistant Manager
Trained and supervised up to 15 employees.

WORLD BURRITO, College Station, Texas
1992 - 1994
Assistant Manager
Served as a trainer and wrote company training manual to standardize daily operations for a new restaurant chain. Initiated systems to maintain cleanliness. Designed and implemented a cash control system that insured accountability.


TEXAS A&M UNIVERSITY, College Station, Texas
B.A., Management
• Paid 100% of college tuition and expenses
• Provided formal leadership training to underclassmen through the Corps of Cadets
• Elected junior and senior year to the Honor Board with responsibility for holding peer reviews and honor violation courts
• Held position as full-back and wing on rugby team

PRWRA Sandy Hild - The Résumé Doctor - - -

Claims Representative Best

Jennifer Hernandez
1234 Peach Drive, Atlanta, GA 30601 / Tel# (206) 555-7340 Email:

Claims Representative


Insurance professional with 18 years experience in agency management, client consultation, and sales training. Reputation for thorough knowledge of insurance products, company policies and procedures, and insurance information systems. Trusted advisor to clients – recognized for proactive sales consultation and efficient claims processing. Computer expertise includes Lotus Notes email and scheduling, Microsoft Office, Oracle, and Microsoft Project.


· Trained sales force of insurance agents on procedures and products, achieving a significant increase in new business.
· Developed and marketed new insurance products in order to expand existing accounts.
· Saved company millions of dollars in potential losses by identifying high risk exclusions based on extensive research.
· Provided prompt, courteous, and knowledgeable customer service and earned a loyal clientele.
· Trained over 85 associates in new computer system enabling them to transition to a paperless filing process.


1996 - Present
Claims Representative
Managed an active monthly caseload of 200 clients. Interviewed clients and determined eligibility. Supervised staff of 85, including claims adjusters and examiners, agents, and clerical support staff. Applied and maintained computer technology to modernize processing operations.
· Opened the lines of communication between offices by spearheading and serving as editor-in-chief for the first monthly newsletter distributed to 400 employees.
· Developed a formula and trained more than 40,000 employees nationwide via interactive video teleconferencing to understand, track, and correctly identify overpayments.
· Received the second most prestigious award, the Deputy Commissioner’s Citation, for the training contribution.
· Served as a trainer/mentor for new hires, teaching practical applications and maintaining quality control.

1993 - 1996
Claims Examiner
Inspected policyholder property to verify terms of coverage and estimate property value. Performed 10-12 daily interior and exterior inspections to evaluate property for liability and fire hazards. Provided agents with information about potential additional lines of coverage. Assisted adjusters with claims processing.
· Maintained database of carrier guidelines for claims processing to advise adjusters on procedures.
· Analyzed new products and areas of coverage to recommend viability of new business.
· Initiated regular cross-functional team meetings to troubleshoot complex policies and claims.
· Reported to partners on activities and risk levels by policy type, resulting in a 15% reduction in high risk exposures.

1988 - 1993
Oversaw sales and marketing activities for second largest territory. Achieved superior loss ratio. Reviewed ISO circulars and made appropriate recommendations. Successful direction of teams of account specialists, underwriters, and managers of group insurance accounts. Hired, trained, motivated, and retained valuable talent.
· Received numerous honors, including Employee of the Month, and Master Underwriter.
· Created training materials and conducted various Group Universal Life classes to increase knowledge of sales staff.
· Produced materials and delivered training to support renewal of underwriters’ licenses.
· Motivated and mentored sales persons on financial, underwriting, and risk selection to improve customer service.

1984 - 1988
Insurance Agent
Wrote policies and processed claims for Georgia Life Insurance Company. Provided insurance and investment counsel to clients, receiving National Quality Award for three years. Maintained thorough records of sales and database of client information.
· Achieved sales volume to qualify for the Million Dollar Round Table, an international industry organization recognizing the top 5% of agents.
· Focused on reputation for quality personal service to increase referrals.
· Developed insurance and investment targets based on actuarial data to advise clients on financial plans.


Bachelor of Arts (Psychology), 1984
Atlanta College, Atlanta, Georgia
Minor: Business Management

Professional training in:
Merchants Insurance Group – Courses in Property, Casualty, Reinsurance, and Public Relations
CPCU Training – Parts I, II, VII, and IX
Allstate Insurance Company – Interior/Exterior Property Inspection
Computer training – Windows 2000, Lotus Notes, Office 2000, Oracle, and Microsoft Project.


Two-term President of Atlanta Lions Club
Volunteer for American Heart Association
Fundraiser for American Cancer Society

Clerical Position

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Well developed customer service skills • Professional receptionist support skills
• Knowledge of office equipment (copier/fax) • Strong understanding of alphanumeric filing
• Proficient data entry skills • Familiar with Windows 98, Word and Excel


Bradford Mortgage, Baltimore, MD
2001 - Present
Clerical Support
Maintained switchboard operations including professionally answering switchboard, taking messages, and routing calls to the appropriate team member. Provided clerical support, assisting with faxing, filing, and copying projects.

Maryland Turnpike Authority, Baltimore, MD
1999 - 2001
Toll Administrator
Supervised accurate collecting of appropriate toll fees from highway motorist. Provided high quality customer satisfaction when interacting with various highway motorists. Reconciled station drawer against collected toll receipts with no discrepancies. Maintained and changed money machines as required. Dispatched state police when necessary, as well as processed and filed customer complaints and incident reports.

SFB Clothing Co., Baltimore, MD
1997 - 1999
Customer Service Associate
Provided one-on-one customer assistance in the selection and purchase of merchandise that best met the client's needs. Maintained a high-level of customer satisfaction by offering dedicated and personal client care, which resulted in greater sales. Minimized customer complaints by offering expedient, as well as positive, resolutions to client issues. Also, assisted customers via telephone regarding merchandise inquiries and availability. Prepared inventory and stock reports, applied sensors to merchandise to ensure security of products from theft, reconciled register draw and sales receipts, and prepared bank deposits.


Franklin High School, College Park, Maryland
H.S. Diploma, Business Administration
Studied business administration and college preparatory courses.

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 -

Customer Operations Specialist

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seeking technical support or helpdesk position where award-winning experience, proven skills and superior work ethic will add value. Accustomed to long hours in pursuit of company goals.


· Strong technical support background includes troubleshooting and repair of networks, hardware and software. Special expertise in Windows-based network servers.
· Superior skills in communication and customer service. Experienced maximizing productivity by working effectively with both internal and external customers.
· Software: Veritas Backup Exec, Symantec Ghost 7, PC Anywhere, Microsoft Office 97/2000/XP, Exchange and Outlook.
· Networking: LAN/WAN, TCP/IP, Ethernet and hubs.
· Operating Systems: Windows 9X/ME/NT/2000, Novell NetWare 4.5/5.0, UNIX and MPE.


· A+ Certification: Core Hardware and Operating Systems (2002).
· Bachelor of Science: Telecommunications Management, Devry Institute of Technology, Addison, IL (2001). GPA: 3.3. Dean’s List multiple terms while working 30-35 hours weekly. Course work included introduction to computers, system components, software, Windows, UNIX and other operating systems; network structures and data systems.


Customer Operations Specialist: DataCentral, Centerville, IL
Provide service and remote support to corporate customers using SBC phone systems.
· Handpicked to provide desktop and Novell 5.0 networking support to department.
· Employee of The Month in June 2002 for handling greatest number of technical support issues (1,364 calls) among team of 15 technicians. Awarded after only two months in position.

Data Center Operator: First Insurance, Centerville, IL
Maintained and monitored network servers during second shift, working independently.
· Provided troubleshooting of network and server issues. Proactively assisted with help desk duties, supporting printers, hardware, software and related technical issues.
· Backed up and restored vital data on Windows NT/2000 and HP 3000 MPE mainframe.
· Played key role in successful upgrade of 300 PCs. Installed, tested and deployed Windows 2000 and related software. Documented changes and trained end-users. As a result of streamlined operations, eliminated need for one full-time support employee.
· Streamlined data backup and restoration procedures. Worked with programmers to test and build monitoring application. Wrote documentation and training guidelines. As a result, cut monitoring times by 25%, while reducing average support calls from over 10 per month to one.

Prior experience as Assistant Supervisor for DataPro, Inc. while attending school.

Kevin Donlin - -

Customer Service Assistant Banking

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Customer Service • Administration • Banking

Customer-focused professional, acknowledged throughout career for dispensing personalized attention, maintaining composure under fire, and juggling a multitude of job tasks and challenges with skilled discretion and concern. 2-years banking sector experience in a fast-paced customer-care environment, has refined capabilities in researching issues, providing clear and accurate responses, and adapting communications to suit the situation. Reputed for willingness to shoulder extra workloads, coordinate daily operations, and “step up” to leadership roles. Superior administrative, analytical, and problem solving strengths are underpinned by a genuine affinity with people, and the necessary drive to enhance organizational reputation through service excellence.

Professional strengths include:
Ÿ Complaint/Enquiry Resolution
Ÿ Customer Communications
Ÿ Process Simplification
Ÿ Productivity Improvements
Ÿ Incident Analysis
Ÿ End-of-Day Reconciliations
Ÿ Records Management
Ÿ Client Needs Assessments
Ÿ Relationship Management
Ÿ Staff Supervision/Training
Ÿ Document Production
Ÿ Workflow Management
Ÿ Accurate Calculations
Ÿ Customer Retention
Ÿ Form Re-design
Ÿ Back and Front Office Operations

Technology Snapshot

Microsoft Word, Excel, Access, PowerPoint, Outlook; Internet, email
HTML • Javascript • Windows 2000/98/95 • Visual Basic 5
Developer 2000 with Forms 4.5 and Reports 2.5 • Powerbuilder • Oracle 7.1

Experience Highlights

· Cut complaint rates from 75% to 30% for a global financial services provider; devised standardized work procedures that overcame operational deficiencies causing work backlogs and errors.
· Surpassed colleagues’ performances, frequently serving up to 100 customers daily in a high-pressure bank environment where customer enquiries were often protracted and time consuming.
· Reputed as a competent trouble-shooter; customers were prepared to wait in line for a considerable time confident that issues would be thoroughly investigated and resolved.
· Appointed to administer the Adco Buhasa project for Technip Engineering; a high-profile assignment generating approximately 20% of the company’s total revenues. Presided over all project documentation, presentation, report generation, reception, and correspondence.
· Produced technically accurate, powerful budget presentations that graphically interpreted and presented data at monthly, quarterly, half-yearly, and yearly increments.

Employment Summary

Customer Service Assistant

Project Secretary


Experience Chronicle

Customer Service Assistant
Fast-paced customer service division with three helpdesks issuing ATM cards, credit cards, personal identification numbers, check books, and responding to customer enquiries, complaints, and concerns.
During tenure, relieved on each of the helpdesk areas, rapidly refining both technical expertise and communication talents that prompted several offers to supervise the area in the absence of senior personnel.
Key contributions:
· Earned a reputation as a competent and efficient trouble-shooter—a status that saw customers prepared to wait in line for a considerable time trusting that their concerns would be thoroughly investigated and resolved.
· Identified flaws in existing interdepartmental forms used to communicate information between the helpdesk and back office operations. Successfully sought approval from the division’s supervisor; building a case that cited instances where forms failed to request critical data and were complicated to follow. New design won praise from both departments for being content-rich and streamlined in appearance.
· Spearheaded the design of new forms that overcame chronic data loss concerns negatively impacting customer satisfaction. Drafted forms that integrated information monitoring so that data such as “credit card destruction” dates and “application received” dates could be tracked and recorded.
· Transformed complex procedure manual for the cash counter confusing to non-English speaking staff, into an abridged version that extracted and presented salient points in a clear, consistent language style that remained faithful to audit guidelines. Cut reading time from 1 hour to just 15-minutes.
· Standardized work procedures that overcame operational deficiencies stemming from inadequate communication between departments, work backlogs, and high absenteeism prompting temporary job swapping. Devised formal job descriptions for handling each product—quickly orienting, substitute staff to the requirements of the job. With each staff member familiar with the job requirements, complaint rates dropped from 75% to 30.
· Trained new recruits—an initiative that quickly enhanced the knowledge base of staff. New skills development prompted increased productivity and substantial reduction of work backlogs.
· Instrumental in achieving high audit results through the implementation of streamlined and standardized procedures that met all key criteria for accuracy, records management, and sign-off.
· Surpassed colleagues’ performances, frequently serving up to 100 customers daily.
· Learned conversational phrases in Arabic to cater to non-English speaking “nationals”.

Project Secretary
Strong organizational proficiencies were critical in this role where each project employed a minimum of six engineers of varying disciplines, and each engineer demanded up to four project documents—all to be precisely typed, proofread, corrected, and submitted to the project manager within stringent deadlines.
· Conducted formal “one-on-one” training for secretaries. Topics spanned daily procedures and operations, standard document fonts, phrases, and formats, and telephone/electronic communication protocols.
· Successfully coordinated logistics surrounding engineers’ site inspections. Arranged dates, gate passes from oil fields, and coordinated document release.
· Produced technically accurate, powerful budget presentations that graphically interpreted and presented data at monthly, quarterly, half-yearly, and yearly increments.
· Event-managed conferences and corporate meetings for clients and engineers. Produced, prepared and distributed meeting minutes.
· Consistently purchased departmental stationery within budget.
· Sole administrator placed in charge of the Adco Buhasa project; a high profile assignment generating approximately 20% of the company’s total revenues. Presided over all project documentation, presentation, report generation, reception, and correspondence.

Recorded and coordinated inbound and outbound calls on a hectic switchboard system for a busy recruitment consultancy. Conducted preliminary assessments of job seekers by recording skills and experience, and maintained, as well as updated, files and records of all candidates on the computer database.

Education | Training

Certificate in Java Programming • Diploma in Application Programming

Bachelor of Nutrition & Dietetics
University of Chennai, India (1997)
Gayle M. Howard - Top Margin -

Customer Service Entry Level

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


High-performance, focused communicator and public speaker possessing advanced interpersonal and client relationship management skills. Demonstrates exceptional creativity, leadership, visionary and humanitarian focus. Committed to achieving outstanding results.


· Exceptional communication skills with outstanding achievements in public speaking as demonstrated as Overall Winner & Best Speaker , Lion’s Youth of the Year, Club Level; Overall Winner, Lion’s Youth of the Year, Zone Level; Best Speaker , Lion’s Youth Of The Year, Regional Level; Winner, Trilby Misso Lawyers Speaking Competition Finals; and numerous others.
· Excellent interpersonal and leadership skills. Confident to work autonomously utilising strong work ethic. Highly motivated, able to set and achieve multiple goals.
· Creative focus as two times recipient Award for Drama and Award for Film and Television.
· Broad ranging personal and community skills and interests including acting and athletics, and assisting to coach younger students in sports and public speaking.
· Proficiency working in MS Word, PowerPoint, Excel, Outlook Express; Windows 95, 98 XP, DOS. Skilled in both computerised and analogue registers. Typing speed of 80wpm.


REDCLIFFE STATE HIGH – Redcliffe, Qld (2003)
School Captain

Subject Studied:

Very High Achievement

Very High Achievement

Film & Television:
High Achievement

Very High Achievement

Legal Studies:
High Achievement

Ancient History:
Very High Achievement


Winner Quest Newspapers’ Young Star of the Month - September 2003
Arts &Education Category

Nominee T.J. Ryan Award - 2004
Queensland Year 12 student displaying excellence in both leadership and academic pursuits

Nominee Redcliffe City Council Young Citizen of the Year – 2003

Redcliffe High Public Speaker of the Year Award

Subject Award for Drama

Subject Award for Film and Television

Subject Award for Ancient History

Rats of Tobruk Award for Excellence in a Personal Endeavor

Award for Excellence in Cultural and Co-Curricular Activities

Redcliffe High Award for Academic Excellence

Subject Award for Drama

Subject Award for Film and Television

Subject Award for Ancient History

Overall Top Academic Achiever of Grade 11

Redcliffe High Award for Academic Excellence

Subject Award for History

Redcliffe High Award for Academic Excellence

Redcliffe High Award for Academic Excellence

Dux of School, Scarborough State School


Overall Winner & Best Speaker - Lion’s Youth of the Year - Club Level
Overall Winner - Lion’s Youth of the Year - Zone Level
Best Speaker - Lion’s Youth Of The Year - Regional Level
Winner - Trilby Misso Lawyers Speaking Competition Finals
Winner, Advance To Final - Trilby Misso Lawyers Speaking Competition Heats
Second Place - Bally Cara Public Speaking Competition
Third Place - Apex Speaking Competition
Third Place - Palma Rosa Plain English Speaking Competition Heats
Constitutional Convention, Brisbane Selection Heats
One of Fifteen Queensland Representatives - National Constitutional Convention - Canberra


January 2003 - Australian Youth Leadership Conference – Australian Youth Development
Received Commendation


MCDONALDS – Redcliffe, Qld
Front Counter - Casual
Exercised key ability to work autonomously within challenging environment. Maintained clean and efficient work environment. Operated computerized registers and diverse cooking equipment.
· Demonstrated superior public relations skills and vital ability to placate unsatisfied customers.
· Saved time and money, and received senior management recognition for outstanding speed of service. Acknowledged as most efficient and effective of colleagues hired at the same time.
· Liaised with and guided less experienced staff to assist in maintaining their individual workloads.

1997 –2001
Shop Assistant – Casual
Consistently provided excellent, informed customer service and maintained strong reliable work ethic. Maintained clean, organized and well-stocked environment. Operated analog register.


Initiated and funded public speaking competition to encourage junior speakers.
Later named “The Lee Robertson Public Speaking Competition”
Assisted Year 7 students to transition into high school
Regular participant in ANZAC day marches - Redcliffe

Beverley Neil -

Customer Service Professional Recent Graduate

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Qualifications Profile

Highly motivated and dedicated Year 12 Graduate with a strong record of academic achievement. Proven performer with effective combination of sales ability and customer service expertise. Experienced in dealing effectively on all levels in business. Customer service and team oriented.


· Congenial and enthusiastic contributor to and supporter of team goals.
· Manages client expectations and develops effective working relationships with clients.
· Honest, confident, and hardworking with keen judgement and record of integrity and dependability.
· Strong communication, interaction, and relationship-building skills acquired through work experience and volunteer activities.
· Award winning performer with the ability to complete projects and deliver results in both individual and team assignments.
· Outstanding record of performance, reliability, confidentiality, and ethical business standards
· Conveys information in an effective and well-organised way; listens actively and gains co-operation from others.

Professional Experience

JD Coldridge & Associates – New Jersey, NJ
2003 to 2004
Office Administration (Summer Position)
Supported and assisted managers in the efficient management of administrative services for the company through competent word processing skills, excellent public relations and effective time management. Scope of responsibilities included phone enquiries; invoicing; mail processing; filing; stock control; and spreadsheets.
Main Accomplishments:
· Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
· Resolved numerous business functions on a day-to-day basis; including customer enquiries, information requests, invoicing, and stock control.
· Independently researched, responded to and followed up on requests from management personnel.
· Utilized skills in MS Excel, creating spreadsheets to effectively track job site costs.

Village News Newsagency – Cherry Hill, NJ
2000 to 2003
Customer Service/Sales (Casual)
Under general supervision performed customer service; enquiries; sales; cash sales; stocktaking; and merchandising displays.
Main Accomplishments:
· Advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future.
· Processed and received customer payments for goods by cash providing correct change as required.
· Priced items and rotated stock by bringing old stock forward on shelves during quieter times.
· Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
· Assisted in working out totals for cash and other takings at the end of each working day and preparing money for bank deposits.
· Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store.


Higher School Certificate
All Saints Anglican School

Co-Curricular Achievements

Senior Debating Team – participating in various debating competitions
2001 to 2003
Athletics & Cross-Country School Representative
2001 to 2003
Duke of Edinburgh Award – completion of Bronze, Silver & Gold Level
2001 to 2003
Senior Choir
2001 to 2003
American Schools English Competition – Credit
Cast Member for School Production “The Proposal”
· Awarded Best Actress – Northern Rivers Drama Festival
· Highly Commended – Gold Coast Drama Festival
Highly Commended in MLTAQ French Speaking Competition
2001 & 2002
Bronze Community Service Award – 1.5 hours
American Science Competition – Credit
Vocal Ensemble
Wind Ensemble

Community Activities

Volunteer, Southport Special School (assisting children with reading, sport & craft)
2001 & 2002
Volunteer, World Vision 40-Hour Famine


First Aid Certificate
2001 & 2002

Jennifer Rushton - -

Customer Service Representative

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Experienced in general office principles, practices, and procedures. Proficient in MS Office: Excel, Word, PowerPoint, Access. Detail oriented, proficient organizer with the ability to delegate and train others. Knowledge of diverse cultures. Team player with emphasis on quality.


2002 - 2003
Customer Service Representative
• Answered incoming calls - average 60 per day - resolving issues with customers and billing department.
• Contracted numerous insurance companies and Medicare.
• Utilizing insurance codes, updated patient's account files.

1994 - 2001
Repair Technician
• Inspected, removed and replaced damaged or defective components with aid of overlays, manuals and sketches.
• Tracked excessive scrapping of 3 components on 4 shifts.
• Alerted and worked with materials and supervisors to prevent fallout from machines.
• Introduced method of removing scratches from housing without scrapping out.
• Organized and maintained rework line, delegating duties and simplifying recovery of boards.
• Programmed e-prom chip, consistently meeting error-free quality standards.

1987 - 1994
Office Manager
• General secretarial duties, inside sales, sales representative support, accounts payable/receivable, computer application research.
• Initiated use of outside translation services saving time and providing much needed product support.
• Researched marketability and generated sales of computer systems in the U.S.
• Studied Japanese culture and language to increase customer relations.


Carl Schurz High School
Business Applications Certificate

PRWRA Janice Sacramento - - Trainer, Lake County, IL, - Workforce Development Program

Customer Service Representative Banking

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Customer relations and operations manager with 15 years experience in the financial services industry. Handle a variety of managerial and administrative duties to meet the needs of the company and customers.


Doyle and Associates, Toronto, Ontario, Canada
1999 - Present
Operations Manager/Customer Service Representative
• Oversee administrative duties such as answering and re-directing incoming calls, sort and distribute mail, and order supplies.
• Lead weekly staff meetings outlining new services and informing staff of procedural changes.
• Trusted to possess security passwords, and combinations to open/close vault. Authorized lockup officer and branch opener.
• Demonstrated good will by coordinating United Way fundraising campaign within branch.

World Management Concepts, Toronto, Ontario, Canada
1996 - 1999
Customer Relations Associate
• Meet with prospective customers to refer accounts, investments, loans and mortgages.
• Recognized for converting single service customers into multi-service customers.
• Assess, analyze, investigate and recommend credit alternatives to clients.
• Underwrite residential mortgage loans, consumer loans and credit cards.

World Management Concepts, Toronto, Ontario, Canada
1987 - 1996
Assistant Branch Manager
- Recruited as Assistant Branch Manager Trainee, and promoted to Assistant Branch Manager within one year.
- Developed sales culture within branch by implementing marketing and cross-selling activities.
- Devised a training procedure for new hires, which streamlined procedures.
- Interviewed, hired and coached new employees to help facilitate branch goals and objectives.
- Provided staff training and guidance in product services and administration.
- Supervised all aspects of Deposit Services Operation.


Windows 98 , Word, Word Perfect, Power Point, Excel, Lotus Smart Suite, Data Entry, Internet, E-mail


Humber College, Toronto, Ontario, Canada
B.S., Business Administration Diploma

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada -

Customer Service Representative Best

Tracy Anderson
9932 Sebring Circle, Bakersfield, CA 93231 / Tel# (914) 555-0340 Email:

Customer Service Representative


Customer Service professional with over 10 years experience in the automotive service industry. Ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Areas of expertise include preparing sales contracts, processing orders, and maintaining positive customer relations. Enhance knowledge and skills through continuing education opportunities.


· Proactive customer service, serving as a liaison between technicians and clients.
· Excellent telephone presence and effective interpersonal skills.
· Ability to grasp thorough understanding of product features to better serve customers.
· Experienced in departmental management, staff training, and supervision.
· Computer experience includes MS Word, Excel, Outlook, Act!, and CMS Automotive Information System.


1998 - Present
Customer Service Representative
Managed 40 retail accounts with total sales ranging from $500K to $4M. Supervised order management, customer relations, chargeback resolution and collections. Monitored inventory levels to ensure on-time delivery of products. Provided team leadership to accomplish department goals and monitor work flow.
· Key player in certification process for ISO 9000:2000 Quality System. Documented customer service, order entry, and complaint procedures; explained Quality Policy to department staff.
· Spearheaded planning for company-wide process improvement procedures.
· Initiated development of an order tracking system, enhancing on-time delivery performance from 80% to 99%.
· Implemented a "low value" complaint system. Improved complaint resolution by reducing cost of processing "low value" claims, which resulted in improved customer service.

FOOTHILL FORD, Bakersfield, CA
1994 - 1998
Customer Service Representative
Managed staff of 5 Customer Support professionals ensuring accuracy in order processing, quality customer service, professional demeanor, and proficiency with technology. Supported clerical and order processing needs of sales staff and parts department. Maintained standard human resource policies and procedures for dealership.
· Streamlined order entry system and improved accuracy of documentation, reducing shipping and order entry errors. Facilitated improved communication among departments.
· Oversaw transition to new productivity tool that significantly increased accuracy of schedules and reduced errors.
· Scheduled regular staff training to enhance product knowledge, improving customer service.
· Developed a customized order entry process to meet customers' specific ordering needs, improving accuracy, on-time delivery, and customer satisfaction.

1992 - 1994
Customer Support
Performed all aspects of customer support, including answering telephones, coordinating special promotions, and providing details for products and services. Handled inbound sales duties, including order entry processing and fulfillment. Resolved billing questions and disputes, initiated customer calls, and performed data entry.
· Consistently processed all sales contracts and parts orders without errors.
· Verified quote system data with customer orders to ensure accurate processing.
· Issued return authorizations and processed credits and rebills to resolve shipping discrepancies and invoicing errors.


Bachelor of Arts (Communications), 1992
Valley College, Bakersfield, CA

Continuing Education

New Models Briefings – Dodge, Chrysler, and Ford, annually 1992 – present
Safety and Security for Customer Service Professionals, 2001
Technology for the Automotive Service Industry, 2000
ISO 9000 for Quality Assurance, 1998
Managing Customer Support Professionals, 1996
Ford Worldwide Parts Inventory System – Customer Service Workshop, 1995
Effective Customer Service, 1994
Dodge Service Plans Overview for Customer Support Professionals, 1993
Chrysler Customer Care, 1993


Valley Medical Center Hospice, Caregiver
Guide Dogs for the Blind, Fundraiser

Customer Service Representative Clothing

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Outstanding customer service skills.
• Excellent telephone presence and effective interpersonal skills.
• Extensive and varied knowledge of manufacturing processes.
• Strong attention to detail.
• Experienced in departmental management, staff training and supervision.
• Hands-on Production experience / trained in workplace safety.
• Computer literate / experienced in maintaining accurate records and reports.


Helix Clothing Company, Inc., Brunswick, ME
1995 - Present
Customer Service Representative
• Promoted from stitching machine operator to customer service in 1997; brought a very well-rounded manufacturing background to enhance efficiency and value of CSR position.
• Took customer orders and process daily.
• Schedule dactual machines required to run the orders to meet deadlines.
• Worked closely with manufacturing to schedule total production and shipping of finished products.
• Performed order entry, reserved goods for customer orders, processed credits and debits, maintained reports, and prepared sales projections.
• Interacted with customers extensively to maintain customer satisfaction.
• Interacted closely with manufacturing to assure quality, accuracy, and speedy deliveries.

Varied Manufacturing Positions
1990 - 1995
Electronics (2-years) - Shoe Manufacturing (2-years) - Home Work (1-year)
• Served as a lead person during this time in a high-tech environment for 2 years and filled in for supervisor as needed.
• Oversaw work quality, production, and employee performance in the manufacturing of high-end printed circuits.
• Supervised a staff of 11, trained new employees, monitored work for quality while staying within dictated specs.
• Communicated with multiple departments to get the orders completed in a timely manner.


• Microsoft Excel, Word, and Access (2½ years total experience with these programs)
• Industry-Specific Software (Enter and print orders)
• Own a Home PC (Word processing, spreadsheet applications, Internet research and communication)


Becker Jr. College, Worcester, MA

Lisbon High School, Lisbon, ME

Mechanic Falls Adult Education
Earned Certificates

Customer Service Seminar / Basic Accounting / Clerical Studies / Windows 95

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. -

Customer Service Representative Office Manager

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


· Results-oriented Customer Service Representative with extensive experience in office management, business administration, accounting, database management, customer service, billing, and relationship management.
· Comprehensive background in financial management functions including accounts receivable, accounts payable, payroll, and financial reporting.
· Proven success managing administrative responsibilities including creating spreadsheets, drafting correspondence, fielding customer inquiries, coordinating travel logistics, and preparing reports.
· Tendency to thrive in fast paced business environments while remaining focused on attaining corporate objectives.
· Adept in streamlining business processes and improving operational efficiency levels within multimillion-dollar organizations.
· Foreign language proficiency in Spanish as well as Italian.


SBC – New Haven, CT
2003 to Present
Customer Service Representative
Assisted in business administration functions, which increased productivity levels within the department. Provided exceptional level of support concerning directory assistance.
Key Achievement:
· Played an integral role in increasing customer satisfaction levels through top-notch customer service skills.

2002 to 2003
Administrative Assistant
Participated in financial management functions involving accounts receivable and accounts payable. Managed administrative functions including fielding customer inquiries, creating spreadsheets, drafting correspondence, and filing documents.
Key Achievement:
· Developed financial reports and presented results to management, which enabled management to make sound business decisions based on accurate financial position of the company.

1998 to 2002
Office Manager
Handled accounting functions including cash management and financial reporting. Executed accounts payable functions including communicating with vendors, generating checks, and ensuring payment.
Key Achievement:
· Streamlined business processes within the office, which significantly increased operational efficiency levels.


Certified Office Manager – Branford Hall Institute, Branford, CT


Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, QuickBooks, Quicken

Kristen Coria - -

Customer Service Student

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Extremely responsible youth willing to accept a position to increase experience within the realm of customer services. Hard working team-player with proven ability to commit to projects from start to finish. Recognized for exceptional ability to create trust and build lasting relationships. Strong communication skills. Possessing the following skill set:

· Computer Acumen
· Customer Relations
· Tutoring
· Highly Organized
· Experience with Children
· Leadership


Rideau High School Graduation Committee
2002 – 2003
Secretary, aided in planning and orchestrating fundraisers.

Rideau Literacy
2002 – 2003
Volunteer, responsible for mentoring and aiding Grade 9 and 10
ESL students with their reading and writing skills.

Rideau Employee/Student Childcare Center
Assistant, responsible for greeting, caring for, and entertaining children.

Silvercity Gloucester
2001 – 2002
Cashier, responsible for:
Concession duties: opening and closing, customer service, food service, and cashier.
Cart duties: opening and closing, calculating sales, customer service, food service

Childcare Worker
2000 – 2001
Responsible for the safety and well-being of infants, pre-school age and school age children from ten families.

Summer Camp Counselor
Lighthouse summer camp, Hazlemere, England
Responsible for 25 children under 6 years of age.


Rideau Citizenship Certificate
For unsung student volunteers in good academic standing who have volunteered extensively in Rideau.

High School Diploma
Rideau High School

Nicole Miller - -

Customer Service Telephone Sales

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seeking a customer service, sales, administrative, or related position in which extensive experience in customer service, sales, cash-handling, data-entry, and other clerical duties, excellent communication skills, superior leadership abilities, and a record of success in all previous positions will be of value.


Octagon, Inc., Burbank, California
2000 - Present
Customer Service / Sales Representative
• Temporarily assigned as customer service / sales representative for a fast-paced company specializing in direct television sales over the telephone.
• Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products.
• Handled inbound sales duties, such as taking, processing, and filling orders. Also coordinated troubleshooting and provided support to supervisors. Resolved billing questions and disputes, made customer call-backs / follow-ups, and performed data entry.

Bradford Foods, Van Nuys, California
1999 - 2000
• Greeted customers, operated a computerized cash register and scanning system with cash, check, and credit card transactions, bagged groceries and other items, helped customers locate products within the store, and stocked non-grocery products and seasonal merchandise.
• Balanced drawer, assisted customers with purchases in a fast and friendly manner, pulled damaged, dated, and discontinued items, and provided consistently high quality customer service and satisfaction.

SFB TOY STORE, Sherman Oaks, California
1997 - 1998
Sales Associate
• Coordinated daily retail sales of children's toys, gifts, and related merchandise. Provided customer service and assistance in locating and choosing merchandise and operated a cash register with cash, credit card, exchange, and return transactions.
• Assisted in inventory, purchasing, shipping, receiving, and stocking of merchandise, contributed to visual display creation, and participated in marketing, advertising, and merchandising. Prepared products for sale and mark-down, answered multi-line phones, and all other necessary administrative duties.


Undergraduate Studies
Major: Arts & Sciences
Area of Concentration: Medicine

CENTRAL HIGH SCHOOL, Oxnard, California
H.S. Diploma
Honors & Awards: Recognized for Superior Performance in Social Studies

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 -

Customer Support Insurance

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Dependable and hard working Professional with extensive background in Customer Support and Human Resources/benefits.
• Strong communication, leadership, planning, management and problem solving skills.
• Able to work with minimal supervision and as a cooperative team member


Customer Service:
• Strong focus on quick resolution when problems were reported from field customers, turnaround within a 24-hour window.
• Able to ascertain customer needs through research and communication and to provide solutions for their problems. Responsible for the analysis, design, coding, testing and implementation of modifications to production systems.
• Worked with new hires and external consultants, training them on procedures, standards and resources, enabling them to become productive quickly.
• Excellent verbal and written skills. Created HTML prototype of WEB pages (200+) for inclusion in Business Specifications and used for presentations to upper management and agents.
• Created a common documentation format and checklist for all designers to follow that increased productivity.

• Played a lead role supervising, assigning tasks and validating work done. Created WEB page design specifications for coding team and supervised their work.
• Proficient in project planning, estimating time and resource needs.

Computer Skills:
• MicrosoftWord, Excel
• Knowledge of various computer languages
• Exceptional ability to quickly function within any business application



1999 - Present
Small Business Property, Commercial Auto, Workers Compensation

1997 - 1999
Global Property

1995 - 1997
Commercial Property

BELL, INC., Rosemont, IL
1994 - 1995

UNITED, New York, New York
1990 - 1994
Systems Analyst
Human Resources, Benefits, Pension, Payroll and Stock Transfer


University of Wisconsin
B.A., Sociology

PRWRA Janice Sacramento - - Trainer, Lake County, IL, - Workforce Development Program

Data Entry Specialist Best

Edward Manning
934 Beacon Street, Worchester, MA 00142 / Tel# (256) 555-2239 Email:


Data entry position utilizing information systems knowledge and technology skills.


Recent information systems graduate with experience in data entry and system analysis. Identified system improvements to reduce cost and increase reliability. Developed summary reports to track activity. Secured databases using latest technology tools.


· Data Entry
· Order Processing
· System Analysis
· Security Analysis
· Form Design
· Customer Service


2001 - Present
Data Entry Specialist
Entered sales, purchasing, and payroll data for a chain of five retail stores. Analyzed data entry systems and prepared recommendations for system-wide improvements. Explored security vulnerabilities in data entry system and procedures.
· Designed standard input form to ensure consistent and complete data entry at each sales site.
· Applied information systems guidelines to identify redundancies and inconsistencies in data processing systems. Recommended consolidations resulted in a savings of $25,000.
· Implemented thorough, regular security scans to track and address potential data risks.

2000 - 2001
Order Entry Clerk
Processed orders received via phone, e-mail, and regular mail. Maintained log of daily orders as well as weekly and monthly totals. Communicated and resolved customer issues.
· Reduced average processing time by 28% using standard protocols for order processing.
· Developed summary reports of order entries to identify activity patterns and sales trends.
· Recorded, organized, and communicated customer feedback to provide management with data for decision making.


Associate of Arts Degree (Management Information Systems), 2000

Electrical Engineer

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Engineering professional offering 15+ years of experience in designing, programming, testing, provisioning, deploying and supporting electronic equipment and associated systems in an engineering environment. Highly skilled in network planning and analysis with strengths in project management. Extensive background and interpretation of telecom power plant equipment, optical networking technologies. Strong technical and methodical aptitude with an innate ability to analyze, coordinate and synthesize data. Resourceful and creative; enjoys challenges and overcoming obstacles. Interprets complex assignments and moves forward to develop and integrate technological enhancements to achieve configuration management.


Radiant Technologies, Atlanta, GA
1997 - Present
Project Manager (2000 - Present)
Served as the Project Manager for Power Equipment Deployment from Radiant Technologies to various utility customers. Principal interface between customers, project team, installation, and other collaborative partnerships. Provided direct support to senior project manager in all internal and external contract parameters. Managed project resources, issues, costs and technical issues from conception through resolution to project completion.
• Recognized as expert in major power plant engineering, installation and deployment subject matter.
• Managed vendor activity, engineering, installation, customer service and other protocol to ensure timely product deployment.
• Streamlined project communications to senior and executive management detailing business impact, implications and aligning project directives.

Applications Engineer (1998 - 1999)
Served as Engineering Organization Representative/Consultant and collaborating communications between Customer Team VPs, Installation, Customer Service and Project Management teams. Provided comprehensive post sales engineering support
for Radiant power plant equipment and AT&T optical networking equipment.
• Visited customer sites and collected information to evaluate and prepare detailed analysis and make appropriate recommendations of equipment and systems.
• Compiled engineering billing data and utilized submittal authorization to pricing organization.
• Supported customer requirements for Power Plant, SONET, DWDM and Optical Cross Connect products, consistently meeting and exceeding performance metrics.
• Created and modified Telco documentation utilizing AutoCAD to blueprint customer equipment and systems.
• Developed engineering and installation specifications, trained personnel and monitored compliance.
• Improved Organizational metrics of Complaint Resolution from 65% to 100% within a 6-month time frame.

Detail Engineer (1997)
Recruited by Engineering Consultants work for Radiant Technologies as a Detail Engineer. Offered permanent position through demonstration of professional commitment, technical expertise and project performance excellence.
• Compared customer authorizations for purchase and installation of Radiant Technologies Power Plant Distribution Equipment versus Radiant Engineering Analysis.
• Prepared and delivered accurate power distribution specifications and marked prints with drafting authorizations on-schedule; updated power equipment data in Info bank Database.
• Investigated and implemented resolutions to field complaints from Radiant Installers.

PeachTree Technical Support, Atlanta, GA
1996 - 1997
Account Executive
Secured customers interests in the sale and support of engineering contracts. Facilitated new business by exemplifying industry knowledge, persuasive speaking and exceptional follow-through.
• Established and continued to compile proposals for engineering contract consulting placement.
• Displayed effective sales and marketing skills to secure, retain and continue to build customer base.

James Thorton Air Logistics Center, Thorton AFB, GA
1985 - 1996
Electronics Engineer
Team Member involved in maintaining and upgrading Operational Flight Program for the F-15 aircraft. Completed complex assignments utilizing ATLAS, HITS, VAX, Fortran and Assembly programming languages to develop or improve systems and associated equipment for avionics applications.
• Developed programs to test analog/digital circuitry and perform tests of continuity, resistance, insulation, breakdown, impedance, voltage level, current, frequency, etc., to determine fault isolation.
• Conducted studies and performed testability analysis on Automatic Test Equipment (ATE) to support findings and make recommendations for improvements on current and future technological changes.
• Acted as liaison to corroborate plans between contractors and base technical-management personnel.
• Analyzed and rewrote test requirements and set standards to ensure reliability and maintainability.

James Thorton Air Logistics Center, Thorton AFB, GA
Electronics Engineer Trainee
Compiled technical data packages to support analog, digital and hybrid radar requirements.

Submersible Systems Center, Newport, RI
Electronics Engineer Trainee
Assisted engineers and technicians by testing component architectures, performing testability analysis, to support configuration management of electronic systems and associated equipment.


North Carolina A&T State University, Greensboro, NC
Bachelor of Science, Electrical Engineering

United States Air Force
16 Bit Microprocessor Programming

Air University, Air Force Institute of Technology
Introduction to Acquisition Management

United States Air Force
Introduction to ADA Language

Air University, Air Force Institute of Technology
Computer Communication Networks Course

Movonics Company
Understanding & Troubleshooting Microprocessors



X.25; DWDM; Optical Cross Connects; Synchronous Optical Network (SONET); OC-3, OC-48 and OC-192

Automatic Test Equipment:


• Outstanding Young Men of America Award
• National Action Council for Minorities in Engineering Scholarship
• Georgia Certificate of Merit

PRWRA Barbara Adams - Career Pro Plus - Macon, GA 31204 - -

Graphic Artist

Renee McEnvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Publication and Custom Design Expertise

Highly respected professional graphic artist offering innovate design concepts across diverse mediums. Focused work ethic and positive demeanour capably balances conflicting demands from multiple stakeholders. Strong team orientation ensures interdepartmental co-ordination to support organizational objectives. Ability to relate to people at any level of business and management. Talented in understanding and interpreting need of clients to "win" accounts. Motivated, learns quickly and adapts to new environments. Core competencies include:

• Business & Marketing Materials • Web Site Development
• Packaging / Logos / Illustrations / Photos • Training & Presentations
• Problem Resolution • Customer Relationship Management
• Process & Performance Optimization • Special Events


PC and MAC: Word, Outlook, Access, Power Point, Adobe Illustrator 10.0, Adobe Photoshop 7.0, Adobe ImageReady 3..0, Macromedia Dreamweaver MX, Macromedia Flash 5.0 & QuarkXpress 4.1. Macromedia Director 7.0, HTML, Java, JavaScript and Internet.


ClubHouse Corporation, Blue Bay, Ontario
2002 - Present
Selected as head webmaster by Canada's largest owner, operator and developer of 32 high-quality golf courses. Accountable for all site designing and updating. Currently making the site bilingual. Fast paced environment demands immediate uploading of press release. Successfully complete all of this single handedly, formerly done by a team of 5 professionals. Recognized company wide for producing the popular E-Golf for staff use. Known as the "go to" person for all technology issues. Train and support others.

• Trusted with all access codes, user names and network passwords and ad campaign information before public release.
• Advanced skill-set produces additional requirements for generating ads. Creative works have been selected for ad campaigns in publications such as ScoreGolf, Wedding Bells, Life Magazine, Toronto Sun, Hamilton Spectator and Toronto Star.
• Identified need for an office project management board. This facilitated project prioritization while simultaneously communicating works in progress to others.

K Graphics, Blue Bay, Ontario
2001 - 2002
Reputation for solid web design and marketing capabilities resulted in direct recruitment from college for this printing company with 75 employees. Handled projects for biggest customers like Sears, Eatons and Kindred. Granted complete design control measures for creating company web page.

• This was primarily a printing facility. Teamed to lend pertinent technological and web content considerations to all company departments. Instructed sales representatives to pose the most pertinent questions to sell web services. Served as expert during high end client meetings. Projected project timelines to assist sales crew to accurately cost jobs. Clarified client expectations by delineating procedural requirements.

• Retained by multiple companies and businesses nationally and internationally, to provide custom web and graphic design services.


Georgian College, Barrie, Ontario

Georgian College, Barrie, Ontario
• Achieved Deans list for two years.
• Earned scholarship in final year for Design & Visual Arts Scholarship.


• Web Writing • Web Graphic Design • Project Management • Marketing & Promotion
• Typography • Art History • Photography • Web Site Architecture & Planning
• Database Interaction • Interactivity for the Web

PRWRA Audrey Field - Résumé Resources - 6 Andrew Court, Wasaga Beach, Ontario, Canada L0L 2P0 - - - 1.877.204.9737

Graphic Design Specialist

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Executive coordinator, project manager, meeting planner, and production management professional focused on project and event design, promotional planning/administration, business management and communications. Diverse and unique multi-task leadership and business skills include:

· Event Planning/Coordination Management
· Production Project Coordination
· Creative Marketing/Promotions
· Innovative Team Planning
· Media/Press Relations/Public Relations
· Television Network Graphic Stylist/Designer
· Relationship Customer Service
· Vendor Relationship Management
· Vertical Customer Base Expansion
· Graphics Design Consultant
· Production Supervisor Liaison
· Creative/Team Oriented General Manager
· Competitive Analysis/ Industry Trend Analysis
· Written/Verbal/Interpersonal Communications
· Target Market Campaigns/Counter Strategies
· Proprietary Software Skills/Design Software
· Goal Oriented Team Leader
· Staff/Contract Supervision/Training/Motivation


· A proven innovator and creative manager who possesses skills for graphic design project management and related event coordination work.
· Successful projects have been with major television networks and supporting design departments within those networks, company experience includes: CNN / CNNfn / CBS / ABC.
· Strong ability to oversee new programs/products and immediately improve existing programs through effective management skills: marketing materials, advertising, promotional communications, web support/e-solutions, public relations, major client management, product development and merchandising, event management, creative concept development and related solutions to build business and ensure quality, safe, effective and timely project completions.
· Maintains a broad view of what the project team is trying to accomplish and how decisions in one area may affect those in another. Proven leader with track record for taking ideas from concept to creative, effective, profitable and productive solutions for groups, individual retail customers and corporate customers.
· Diverse communication, organizational, marketing and management skills that will apply easily to a number of multi-task management assignments. Able to take calculated risks without harming product image. Known as a motivated leader who can build or work within a structured environment. Strong entrepreneurial attitude toward assignments.
· Strong production management experience with a rapid promotional history in fast-paced environments. Recognized for creative ability and consistent attention to detail throughout all phases and project design and implementation.
· Regarded as an innovative, competitive problem-solver who successfully leads new strategic alliances and activities into highly profitable operations through proven people development philosophies and advanced understanding of operational and marketing solutions that immediately impact quality/results.
· Able to design and build graphics and presentation strategies under tight deadlines and short, intense production periods.
· Creative production management ability includes: innovative team planning, team motivation, and unique, effective graphic design. Excellent written, verbal and interpersonal communication skills – a team player, focused on results.


Bachelor of Arts in Graphic Arts with a minor in Business Administration (May 2002)
Additional Education:
Flash 4.0, D’Vinci Interactive (2000)
Quantel Paintbox System, Sheffield Institute, Quantel Officers (1998)


1998 – 2001
Production Management Intern and Part-Time (Summers)
· Maintained open communication lines with producers and anchors to design creative and effective visual strategies for shows.
· Created graphics for daily broadcasts of “Moneyline” with Lou Dobbs”, using the Liberty Paint System.
· Served as a liaison between producers, directors, and anchors to determine the most dynamic and appropriate graphics for a variety of subject matter.
· Worked closely with the Art Director to guide the production of full-screen layouts, over-the-shoulder boxes, and various animation in short, intense production periods.

1998 – 2001
Graphic Design Internship (Summers)
· Responsible for all design and graphic production projects as well as the management of production teams.
· Conceptualized, designed and built all graphics for “Moneyweek”, a “Moneyline” weekend spin-off.
· Consulted with directors, producers and anchors to research and design various creative story segments that are aired through both networks. (CNN & CNNfn).
· Responsible for the overall organization and planning of network design needs; managed artist and technical design team to complete all scheduled graphics under deadline for production.

Graphic Artist
· Designed and created “Over-The-Shoulder” graphic box displays using Quantel Paintbox for the “Weekend News with Dan Rather”.
· Maintained expert working knowledge of cutting-edge design applications, software systems and visual strategies.
· Built and fostered open communication lines with all network management, production personnel, directors and anchors.

Graphic Artist Internship
· Served as the Art Directors Assistant, helping to create ideas for new segments of “World News Tonight with Peter Jennings.”
· Participated in multiple production meetings concerning solutions to graphic issues for the show and the network.


· Quark Express
· Photoshop 3.0 – 6.0
· Illustrator
· Quantel Paintbox System
· Adobe AfterEffects
· Adobe Premiere
· Flash 4.0
· Liberty Paint System
· Everest / Peak
· D’Vinci Interactive
· Various Camera Systems
· Various Lighting Systems

John M. O'Connor - -

Law Firm Associate

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Accomplished law firm Associate with expertise in drafting motions, briefs, legal memoranda, and settlement brochures, as well as analyzing complex documents. Thorough experience developing legal strategies and using proven methods for effective trial preparation. Settled 90% of cases assigned and generated revenue in excess of a half-million dollars within eight months for a prominent firm. Internet savvy and well versed in using technology to perform extensive legal research. Familiar with MS Word and WordPerfect, LegalEZ, Summation, Lexis-Nexis, and TrailWorks.


· Litigation
· Family Law
· Corporate Practice
· Personal Injury
· Entertainment Law
· Criminal Law


American Bar Association
Washington D.C. Bar Association


Law Offices of Michael E. Klass, P.C.
Washington, DC
2002 – Present
Effectively contribute to the growth of the firm by applying legal knowledge and writing skills in the areas of Family Law and Personal Injury. Generated over a half-million dollars in revenue through settled cases. Primary focus includes preparing, proofing, and editing legal documents, reviewing complex information, as well as legal strategizing and trial preparation. Generate additional revenue through referring new clients to the firm.
· Compose legal correspondences to clients and adversaries. Draft, edit, and proof complaints, contracts, agreements, and motions for civil and criminal litigation. Create settlement brochures that encourage expedient resolution of personal injury cases.
· Research and gather accurate information by meticulously interviewing clients and witnesses, as well as obtaining decision and citations record from similarly settled suits. Assess factual events surrounding case to appropriately determine case direction. Carefully investigate lawsuits to identify physical, emotional, and economical damages.

Feinberg & Pierre, L.L.C.
Greenbelt, MD
Law Clerk
1998 – 2001
Assisted firm Partners by conducting factual and legal research, as well as investigating matters for client cases files. Helped to successfully resolve ten complex cases. Oversaw a caseload of 100 litigation suits on a monthly basis, consisting of managing various aspects of case files. Responsible for document preparation, client inquiry, and case investigation from case inception to trial. Assisted with pre-trial discovery, as well as drafted interrogatories and motions to dismiss.
· For the Litigation Practice Group, drafted, reviewed, and edited complaints, motions, agreements, answers, and discovery requests for civil litigation. Researched and performed cite checks utilizing the Internet. Used detailed-oriented skills to prepare and organize documents for trial. Solely responsible for developing opening statements and closing arguments, which contributed to winning trial cases.
· For the Corporate & Entertainment Practice Groups, assisted clients through various stages of corporate development. Drafted, edited, and reviewed articles of incorporation, operating agreements, business plans, and company contracts to ensure the sound structure and integrity of clients’ business idea. Developed correspondences that assisted high-tech Internet and emerging companies with securing venture capital during the early stages of financing. Assisted with securing over a quarter-million dollars in capital funds for clients.

Superior Court of the District of Columbia
Washington, DC
Judicial Law Clerk for the Honorable Morris L. Boisenberry
1997 – 1998
Served as liaison between Judge Boisenberry and court officials. Primary responsibility was to brief Judge Boisenberry on details of case matters. Handled over 14 cases daily and maintained a thorough eye for information and excellent communication skills in providing proficient legal assistance.
· Requested to provide legal understanding, analysis, and professional judgment, by the Honorable Morris Boisenberry, on various cases and hearings.
· Performed legal research and conducted cite checks for Felony I crimes.
· Drafted bench memoranda, memorandum dispositions and orders for Felony I calendar.
· Attended Felony I trials, status hearings, dispositions and sentence hearings.


Howard University
Washington, DC
Juris Doctor
Bachelor of Arts in Political Science

Dawn C. Reid - -

Massage Therapist

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Massage Therapist

People-oriented therapist with experience in different surroundings and challenging environments seeking a position with a reputable establishment. Interested in continued progressive movement, knowledge and education in the therapeutic field. Also possess extensive knowledge in various areas of administration.

Summary of Qualifications and Area of Expertise

· Establish rapport with patients and clients
· Extensive knowledge in Swedish, deep tissue (neuromuscular), and trigger work massage.
· Plan, administer, and direct operation of client health rehabilitation therapy.

Professional Highlights

Massage Therapist
2003 to Present
Dr. Sam Sterling, Chiropractic Physician
Royal Palm Beach, FL
· Performed therapy on individuals involved in auto accidents, workers’ compensation injuries, and those in need of massage to address muscular complaints.
· Performed specialized therapy including deep tissue (neuromuscular), trigger work, and general Swedish massage incorporating heat, ice, and essential oils where indicated.
· Consulted with medical and professional staff of other departments and personnel from associated health care fields to plan and coordinate joint patient and management objectives.
· Conducted staff conferences and plans training programs to maintain proficiency of therapy techniques and use of new methods and equipment to meet patients’ needs.

Massage Therapist
2004 to Present
Comprehensive Pain Care of South Florida
Royal Palm Beach, FL
· Performed therapy on individuals recovering from surgery or acute pain involvement utilizing Swedish, deep tissue and trigger work while incorporating heat, ice and essential oils where indicated.
· Performed patient/client evaluation by applying S.O.A.P. Application and Principle.
Subjective evaluation.
Objective reviews of patient care and needs
Plan of action and implementation of care.

Community Involvement

Facilitator of Woman Support Group at New Community Church for over two years


SNI School of Massage & Allied Therapies
Massage License No. MA73892
Lake Worth, FL
· Hundreds of hours devoted to professional development through attendance at short courses, conferences, and workshops

Professional Affiliations

Florida State Message Therapy Association (FSMTA). Active Member since 2002

Marie L. Cajuste - -

Office Administrator School

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Office Administrator with 20 years experience in office management.
• Organization / Administration - analytical skills, detail-orientated, multi-tasking.
• Communication - customers, co-workers, managers.
• Customer Care - service to both internal and external customers.
• Problem Solving - resourceful, decisive, and persistent.
• Leadership and Initiative - take a leadership role in improving operations.


• Agenda and Event Coordination • Editing and Proofreading
• Document Creation and Maintenance • Information Resource
• Public Relations • Relationship Building
• Research and Reporting • Mail Distribution
• Purchasing and Inventory • Equipment Maintenance
• Transportation and Security


Public School, Shoreview, MN
1986 - Present

Elementary School
1999 - Present

Intermediate School
1993 - 1999

Middle School
1986 - 1993
• Reported directly to principal. Opened office, and provided key administrative / clerical support for up to 55 staff and +550 students, as well as the community. Transitioned as needed between elementary, middle and intermediate school offices. Balanced the non-official duties of Receptionist with Administrative Assistant role.
• School/district liaison with parents, students, vendors, and the general public. Acted as a primary information resource for providing referrals, direction, information, and general assistance.
• Oversaw the phones: retrieved, transferred and disbursed school-wide phone messages.
• Opened and organized principal's mail; picked up, distributed and delivered incoming/outgoing school mail.
• Ordered school supplies three times per year for teachers, working with individual classroom budgets.
• Composed, edited and sent newsletters and various internal / external communications correspondence/documents.
• Designed, planned, maintained and reported on integrated school management activities: handbooks, calendars, teacher/staff directives, attendance, lunch verification, daily staff bulletins, newsletters, student performance grading/progress reporting, purchase orders, inventory counts, and mailing databases.
• Ran errands, organized physical premises, and orchestrated Open Houses and special projects/events.
• Radioed to buses, acting as parent/driver/teacher liaison. Approved all security/transportation documentation.

PRIOR: Office Assistant for a physician (now retired) in a clinical setting (3 years).


• Office Support: Reported to Superintendent's secretary. Collated/distributed various mailings.
• Classroom Paraprofessional: Coordinated activities, and tutored students in a group setting.
• Volunteer Committee: Grief counseling. Coordinate fundraising/recognition activities.
• Facility Committee. Team collaborator and decision-maker regarding new/existing buildings.


• PC: Microsoft Word, PowerPoint, Access, and Excel. Integrated applications using Skyward, UnitMaker, and PaC, Internet and e-mail savvy.
• General Office Machines: Multi-line phones, copier, fax, calculator, Risograph, P.A., 2-way radio, postage.


• Completed courses at Technical College and Business College
• Ongoing professional development training and workshops through the School District.

PRWRA Barb Poole - Hire Imaging -

Office Assistant

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Office Assistant and Customer Service specialist with the ability to work unsupervised in any environment. Routinely wears many hats on the job. Strong attention to detail demonstrated by work in customer orders, numbers, research, shipping and receiving, and overall customer service daily. Accustomed to working side-by-side with small business owners. Entrusted with keys to businesses and frequently have worked with matters requiring total confidentiality.


Industrial Machinery Inc., Portland, ME
1998 - Present
Industrial Parts Sales
Position Description
• Open shop in the morning and check for incoming parts orders; research to locate parts and fill orders.
• Work closely with customers, vendors, and suppliers involving sales, quotes, and purchase of parts.
• Invoice customers upon completion of sale, package parts, and ship orders (domestic and internationally).
• Throughout the day, take additional phone orders and process through shipment; handle all mail.
• Record sales, prepare deposits, enter sales and other accounting transactions in the accounting system.
• Process accounts receivable, payable, and produce all accounting reports for bookkeeper.
• Make daily deposits and reconcile checking accounts.
• Perform varied clerical functions, customer service, and administrative assistance.

Position Challenges and Highlights
Hired as office assistant, and learned all aspects of the position while simultaneously installing and configuring the company's first computer. Learned new accounting program and proceeded to perform company's accounting function as well as creating accounting system for company's foreign warehouse. Implemented use of domestic and international shipping software (UPS Worldship and FedX Shipping).

Samantha's Shoe, Portland, ME
1993 - 1998
Position Description
Receptionist / 10-Line Switchboard Operator; manually placed calls for executives in office and sales staff. Saw the company through the transition of the older (less efficient) telephone system to a new one. Served as Payroll Clerk / Figured time cards, calculated piece work, and maintained ledgers. Maintained the leather inventory for the factory; performed varied clerical duties as needed. Greeted and screened visitors to the factory.


Varied extensive on-the-job-training including (but not limited to): multiple computer applications, bookkeeping, payroll, office procedures, telephone handling, business equipment, industry specific sales, research, varied company policies & procedures, shipping & receiving, and medical terminology.

Frye School of Beauty Culture, Portland, ME
Diploma, Cosmetology / Anatomy / Business

Edward Little High School, Auburn, ME
Diploma, General and Business Courses

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. -

Office Assistant Non Profit

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Office Assistant


§ Exceptional organizational skills; work effectively under pressure and stress. Prioritize workload and multi-task. Conscious of deadlines; possess a good sense of urgency.
§ Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Initiate action and follow through to conclusion of any commitment. Capably learn new skills.
§ Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service and overall bottom line performance.
§ Coordinate shared resource, such as conference rooms and car bookings; maintain break rooms; monitor and procure supplies; and ensure public areas are well presented at all times.


§ Creative problem-solver. Identify problems/needs and initiate logical, effective solutions. Consider whole problem and focus on real impact of decisions and actions.
§ Handle colleague and customer internal/external telephone inquiries; and coordinate internal/external deliveries. Prepare general office correspondence and reports.
§ Develop system to organize and maintain library resources including tracking distribution of daily papers, periodicals, and associated literature.


§ Computer proficiency on Windows platform includes QuickBooks and MS Office applications (Word, Excel, Outlook).
§ Perform general office tasks. Courteously answer telephone, take messages, greet customers, place orders for office and construction supplies, create invoices, keep records up-to-date, schedule workers and perform basic accounting.
§ Organize mail outs and special notices; compile and prepare priority invoices utilizing sophisticated database; author accompanying letter.


Office Assistant
2003 to Present
Second Chance Placement Services, Mayville, CO

Office Work Detail
2000 – 2003
Golden County Correctional Facility, Mountain Heights, CO

Administrative Assistant
1998 – 2000
Sterling Associates, Denver, CO

1997 – 1998
OfficeTemps, Inc., Boulder, CO


Office Management, 18-month correspondence course
2001 – 2003

Lincoln High School, diploma

Personal Assistant

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Personal Assistant • Technical Support • Office Manager

Top producing IT and office management professional with a career reflecting progressive advancement, superior accomplishments, and talent for building/retaining client and team loyalty. Motivated by challenge, and inspired by the power of technology to streamline time-intensive, repetitive tasks. A perfectionist and rapid-fire learner; expertly train people at all levels of understanding—exhibiting high performance standards, patience, and integrity. Acknowledged for capacity to multitask independently, and coordinate demanding administrative operations.

Key Credentials
Ÿ IT Training: Group and Individual Instruction
Ÿ Basic Computer Maintenance
Ÿ Critical Problem Solving
Ÿ Conflict Resolution
Ÿ Technology Desktop Support
Ÿ Confidential Record Keeping
Ÿ Workflow Planning
Ÿ PC Network Installations
Ÿ Website Development & Maintenance
Ÿ PC Inventory Management
Ÿ PC Operations/Data/Back-ups
Ÿ Database Management & Updates
Ÿ Inventory Control
Ÿ Document Management
Ÿ Efficiency Improvements
Ÿ Desktop Publishing
Ÿ PC Installations & Configurations
Ÿ Office Machine Maintenance
Ÿ Mail Merges & Distribution
Ÿ Executive Liaison & Support
Ÿ Itinerary Planning
Ÿ Sales Support
Ÿ Data Entry/Typing
Ÿ Dictaphone Transcriptions
Ÿ Accounts Management

Technology: Office XP Professional (Word, Excel, PowerPoint, Outlook, FrontPage); Microsoft Works; HAMBS2, MS Project, MYOB Accountants Office, Lotus Notes, ClarisWorks, PageMaker, Internet and email.

Business Experience

Personal Assistant to CEO
Position Summary: Travel arrangements, event management, meeting minutes, complaint handling, executive reporting, inbound/outbound correspondence, building security, office maintenance arrangements, document/report/presentation creation, invoice payments, and research. Communications conduit.
Appointed during a period of significant organizational change with the appointment of a new CEO, several seasonal event projects in progress, and work backlogs. Quickly mastered procedures and company practices despite the lack of operational manuals or training.
· Revamped office procedures for streamlined operations. Redesigned internal memos, manuals, and reports; transformed archives to a modern, user-friendly and easy-to-retrieve filing system.
· Assumed control of stalled special event arrangements. Researched protocols and processes and successfully coordinated the staff Christmas function, executive and board luncheons, and formal dinners.
· Identified tardy uniform supplier, 6-months overdue in delivering goods. Established an evaluation committee to cut existing ties with existing supplier, scrutinize alternate vendors, and select new uniform garments and “look.” Initiative saved costs, and boosted staff morale with a fresh new appearance.
· Boosted flagging staff morale by launching a series of activities and fundraisers in collaboration with the social club. Spearheaded merge between company and social club Christmas functions to stretch funds.
· Act as management buffer and CEO’s representative, juggle inbound and outbound communications diplomatically and professionally with management team and staff.
· Proofread and edit all submitted documentation for CEO’s review ensuring all information is both accurate and to a high professional standard.
· Improved customer service levels by logging complete details of enquiry and steps to resolution.
· Relieved other departments’ work overflows by assisting with claim backlog processing, business development activities, proofreading, and more.

YWCA of England & Wales, Oxford UK
IS Support Assistant
Multifaceted technical, training and support role resolving hardware, software, and network configuration issues across the England/Wales region.
Quickly won reputation as the first point of contact for all end-user system issues from providing basic software training to novice users, through to fault identification and resolution of PC breakdowns, dialup and ADSL issues, and preventative maintenance on telecommunications and peripheral hardware from printers and faxes, to photocopiers and telephones.
As the resident “system guru,” professional expertise became a sought-after commodity throughout the organization, prompting travel to regional offices—training staff from company directors to caregivers, computer novices to intermediate end users on the salient points of software and hardware operations; provided step-by-step information on methods to resolve basic system and software issues prior to calling desktop technical support, minimizing the burden on technical support staff, and allowing faster return to productivity for regional personnel.
· Conducted detailed audit organization-wide. Surveyed end users’ understanding of personal computers, software, and network operations, and used findings to construct multi-level training sessions for one-on-one or group instruction.
· Collated technical assistance data that exposed old equipment, machinery, and software incompatibilities as the primary cause of technical support calls. Won management approval to upgrade office equipment, software, and personal computers, alleviating productivity issues for end-users and lessening the burden on internal and technical support.
· Coordinated stock levels, streamlining system to assure greater availability of “in-demand” stock.
· Personally devised and presented seminar to girls aged 11–16 on “Using the Internet” at the “It’s a Girl Thing” conference, YWCA, Leeds. Seminar attracted 80–100 young women, with feedback highly positive on the presentation and content.

Technical Support Specialist
Distinguished from colleagues as the only non-accountancy qualified team member recruited to provide advanced technical support on the company's flagship software product—MYOB's Accountant's Office.
Cited by end users, team members, and management for technical troubleshooting talents in resolving reported application issues including program/user errors, and hardware/software incompatibilities. Evaluated and tested beta software for potential desktop conflicts, and composed help guides/instructions published online.
Volunteered to assume multi-tiered customer service and sales roles, processing new orders, creating client license files, and registering new client details.
· Reshuffled time and resources to juggle technical support calls building to a peak of 2000 daily by end of tax year 2001. Dramatically improved call volumes and customer service responses through rapid issue identification and standardized resolution.
· Reduced team members' “time-on-call” by conducting informal training sessions on product features, standard support questions and fixes, and customer service methods.
· Devised incisive interviewing techniques to drill down to core customer issues, adapting style to communicate at each client's level.

Customer Service Representative, Telephony & Entertainment, South Melbourne
Relocated from Sydney to assume dual front-line customer service and administrative role, resolving customer conflicts/disputes. Acknowledged for efforts in developing a successful customer “win-back” repertoire integrating components of problem ownership, active listening, rapport building, and reasonable compensation offers.
Ÿ Overhauled customer database plagued by inaccurate information and sporadic data update checks. Established general templates and standards to restore order, assure easy access to customer records, and standardize data entry functions.

Systems Administrator, Finance Department, North Sydney
Embarked upon rapid familiarization curve to learn complex SAP integrated system modules, and evolved to offer knowledgeable technical assistance to the support team and business manager. Independently coordinated training for all modules, set user profiles and security levels, and maintained email registers. Over time the role grew in both complexity and accountability, expanding to accommodate the intensive executive support needs of the business manager.
Launched upon a comprehensive revamp of systems and security for privacy protection and system integrity. Redesigned all security forms, established new security measures, and spearheaded new procedure for all forms/user securities and permissions.
· Pioneered innovative online education system for all users, detailing modules, features, help guides, and information on projected maintenance downtimes and upgrades.
· Slashed time spent on training with new hires and dramatically reduced potential for error, by creating a new procedure manual detailing step-by-step procedures for completing routine tasks.

ROYAL PRINCE ALFRED HOSPITAL, Neurology Department, Camperdown NSW
Receptionist/Personal Assistant
Selected for challenging multi-tiered role over several high quality candidates despite no previous experience in the medical sector. Provided top-level executive support to the Professor of Neurology; managed travel plans, personal diary, and shouldered the administrative burden to free time from excessive routine tasks. As the first point of contact for patients, provided an assuring, professional and comforting presence; scheduled and confirmed appointments, recorded payments, and answered general enquiries. Juggled multifaceted administrative tasks, managing supply ordering, transcribing dictated medical records from tapes, and typing correspondence.

Personal Assistant, United International Pictures, Finance Department
Temporary assignment included data entry, multi-line telephone management, and sales support.

Office Administrator, Victorian WorkCover Authority, Investigation Department
Supported major project to prepare a large brief of evidence for court submission.


· Accredited Seller, TAB, 1993–1997
· Clerk, Video Times, 1995–1996
· Volunteer/Youth Worker: Doncaster & Templestowe Youth Services; Bulleen Special School; St Hillary's Anglican Church. (1993–1995)

Education & Training

Bachelor of Arts
Psychology & Computer Systems
Monash University (Deferred)

Additional Training:
Fireworks Customer Service Training Course • Time Management Course • Introduction to HTML • Medical Terminology Program • Youth Ministry Training Seminar
• Summer School of Youth Leadership
Gayle M. Howard - Top Margin -

Property Claims Associate

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Outside Major Loss Property Claims Adjuster

Highly-organized and analytical Senior Property Claims Associate offering an in-depth background in a very select field. Accurately and efficiently ascertain validity of contents damage. Effectively and compassionately working with distraught claimants and resolve conflicts. Recognized by management for excellent customer service and investigatory skills on claims requiring substantial investigation. Negotiate resolution of claim based on facts and legal climate where catastrophes occurred. Computer literate. Working knowledge of Microsoft Office and proprietary software.
•Interact effectively with claimants under stressful conditions both defining their losses and assisting with replacement/repair once home is habitable again
• Excellent verbal, written, analytical and problem-solving skills
• Experienced with major losses in excess of $25 thousand
• Establish pricing for destroyed contents and calculate depreciation
• Negotiate fair and equitable repair/replacement with Public Adjusters and various vendors, such as dry cleaners, restoration, and cleaning companies


H&C INSURANCE COMPANY, Oak Brook, Illinois
1997 - Present
Senior Property Claims Associate-Insurance Division
2001 - Present
• Visit site of catastrophe with homeowners and identify destroyed contents by item and value of item
• Work with clients to ascertain date of purchase and current value
• Territory covers four states
• Compile and prepare accurate, detailed reports

Senior Claims Adjuster
1999 - 2001
Claims Specialist
1997 - 1999

FIRST CARD, Aurora, Illinois
1995 - 1997
Fraud Division Analyst
• Analyzed and reported on suspicious credit card activity

1985 - 1995
Investigative Clerk
• Offered analytical and investigative assistance to NICB Special Agents, Special Investigators for insurance companies and law enforcement officials
• Identified vehicle theft, incorrect vehicle identification numbers (VINs) and determined ownership and insurance interests


NICB: Vehicle theft and insurance fraud investigations
Illinois Teacher's College, Chicago, Illinois. Attended and completed 30 hours of coursework

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - - - (630) 983-8882 - (630) 983-9021 faxpropert

Public Management Supervisor

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Manager with experience in capital improvement projects, capitalization and funding, operational management, community relations, organizational audits, consulting, public relations and media relations, project management, and sensitive negotiations. Use graduate degree in Public Finance Administration to handle governmental affairs issues.


• Skilled in all aspects of finance and audit operations, including employee supervision, overseeing audit procedures, analysis of audit results, coordination with upper management to develop and present audit results, and development of special programs.
• Experienced in contract compliance, risk assessment and risk management, and the administration and monitoring of contract and concession agreements. Knowledge in legislative and intergovernmental matters.
• Noted for negotiating skills, working well individually or in teams, and excellent human relations and interpersonal abilities.
• Experienced with volunteers in non-profit agencies, recruitment, training, and motivation of volunteer groups. Knowledgeable in human resource management, employee relations, and following affirmative action and EEOC regulations.
• Demonstrated communications through interaction with civic leaders at all levels of City government, presentation-making, production of detailed written strategic plans and analyses, public relations, media outreach, public speaking, volunteer training, editing and production of detailed reports and memos, meeting facilitation, and VIP relations.


City Office, Anytown, Mississippi
2000 - Present
Assistant to the Chief
Povided public management experience by administering the overall goals, policies, and objectives through executive branch departments and municipal agencies. Provide executive-legislative support for activities involving the City Council, intergovernmental matters with other jurisdictions, and coordination with the Directors of Public Works, Parks and Recreation, and the Human and Cultural Services departments. Monitor contract compliance and expenditures, track payments involving capital projects, and ensure fiscal responsibility. Assigned to represent the CAO on various committees, and in meetings relative to projects and problem resolution with other governmental agencies, elected officials, and City departmental personnel.

Institute for Disability Studies, Anytown, Mississippi
1999 - 2000
Participated in an 8-month workshop focused on training selected individuals to become informed advocates for people with disabilities, supervised participants at a designated distance learning site, distributed training session informational materials, and facilitated flow of information between sites.

Community College, Anytown, Mississippi
1998 - 1999
Administrative Assistant
Assisted the Director in preparation for the College for Institutional Self-Study, the development of the College's strategic plan, coordination of the English Writing Proficiency Exam, organized and scheduled meetings to ensure project deadlines, assisted in student registration, proctored examinations and test evaluations.

State University, Anytown, Mississippi
1997 - 1998
Graduate Assistant
Performed a variety of administrative functions to assist the Department Chair, coordinated various activities within the Department, including the Pi Alpha Alpha induction ceremony, and assisted Chair and faculty members by conducting and compiling library research.


State University, Anytown, Mississippi
Masters, Public Policy and Administration
Concentration: Public Finance Administration
Academic Honors and Awards: Dr. Leslie B. McLemore Student of the Year Award, Pi Alpha Alpha Public Administration Honor Society,
Leadership Activities: Vice President of Membership for Toastmasters International
Relevant Coursework: Intergovernmental Relations, State and Local Government Budgeting and Finance, Program Development and Operation, Urban Management and Services, Healthcare Finance Administration, Seminar in Executive Leadership

State University, Jackson, Mississippi
Bachelor of Arts, English
Academic Honors and Awards: Dean's List, Graduated Cum Laude, Sigma Tau Delta International English Honor Society
Leadership Activities: Student Coordinator for Congressional Election, Presenter for Mississippi Action for Minority Participation
Relevant Coursework: Legal Research and Writing, Business Law, Introduction to Legal Aspects, American Political Parties and Pressure Groups, American Government, Introduction to Political Science

Community College, Anytown, Georgia
B.A., English


IBM-PC and Macintosh, including Microsoft Windows 95 / 98, WordPerfect, Microsoft Word, Excel, PowerPoint, the Internet, E-mail, and various spreadsheet, word processing, and database programs

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 -

Receptionist Best

Chris Golden
80 Center Drive, Tacoma, WA 83421 / Tel# (744) 555-8322 Email:

Position as Receptionist where attention to detail and outgoing personality will benefit corporate employees, visitors, and business associates.


· Professional Telephone Demeanor
· Business Correspondence
· People and Service Orientation
· Adept with Technology
· Customer Focused
· Transcription Typing 85 wpm
· Positive Corporate Representative
· Accurate and Detail Oriented


March 2002 – Present
Greeted visitors to Corporate Headquarters. Managed general corporate e-mail, voicemail, and foot traffic for a 3000-employee organization. Conducted tours of manufacturing facilities and site operations.
· Enthusiastically represented the company by professionally greeting visitors.
· Designed and assembled welcome kits for new employees.
· Conducted personalized tours for new employees as part of the orientation program.
· Hosted weekly inter-departmental gatherings to foster communications across business units.
· Coordinated appointment schedules and resolved scheduling conflicts for 15 managers.
· Received numerous accolades and letters of appreciation from customers and visitors.

July 2001 – March 2002
Provided general office support by typing documents, filing reports, entering data, ordering supplies, and answering phones. Coordinated meetings and managed schedules for ten managers.
· Supported six departments, managing voicemail and e-mail for all department managers.
· Typed documents at a rate of 85 WPM with 98% accuracy.
· Efficiently operated copy and fax machines to reduce equipment misuse.
· Designed comprehensive filing system, reliably filed and retrieved confidential records.

January 2001 – July 2001
Answered and directed general calls. Initiated calls on behalf of executives and off-site sales staff.
· Maintained records of departmental telephone information to reduce misdirected calls.
· Promptly answered telephone calls to reflect professional corporate image.
· Assisted with transition to XRC-2000 phone system by verifying standard procedures.

Customer Service Certificate, 2001
Washington Adult Education Center, Tacoma, WA

Receptionist Construction

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly-motivated, solutions-focused professional with extensive experience and an impressive record of achievements within all facets of reception, administrative and customer service management across diverse industries. Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service and overall bottom line performance.

• Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds.
• Ability to manage multiple tasks without compromise to quality or productivity.
• Sound organizational skills achieving results that surpass company goals and objectives.


• Client Relationship Management • Switchboard / Telephone Answering
• Process & Productivity Improvement • Functions Planning & Management
• Vendor & Supplier Negotiations • Correspondence/Report Authoring
• Diary Management & Scheduling • Executive & Administrative Support


2001 - Present
Receptionist / Administrative Support
Professional representation as first point of contact for this high-profile commercial construction company, implementing initiatives to ensure the smooth functioning of a busy reception area, and efficient operation of an extremely demanding switchboard. Type and distribute highly confidential documentation, correspondence and relevant reports, including site-meeting minutes. Oversee and coordinate incoming/outgoing correspondence upholding internal mail protocols and meeting deadlines. Monitor and procure inventory, office stationery, and kitchen consumables.

Diverse administrative and clerical procedures; prepare subcontractor agreements, cover letters and associated photocopying/dissection into relevant procedures; order and maintain stock of Adco procedural manuals for site foreman including site instruction, site diary, request for information; and multiple photocopying as required. Organize mail outs and special notices; compile and prepare priority invoices utilizing sophisticated database; author accompanying letter.

• Played key administrative role in successful completion of multi-million dollar construction projects.
• Placated irate and concerned customers infusing diplomacy and tact, ensuring clients' needs were responded to appropriately and professionally.
• Exceeded all corporate standards for productivity, administrative and reception management.

1995 - 2001
Receptionist / Telephonist
Distinguished track record within all facets of receptionist/telephonist procedures when interfacing with clients to meet/greet and respond to their needs, while optimizing Perpetual's overall corporate image through professionalism and outstanding customer service. Diary management and appointment scheduling for Financial Consultants; directed client introductions for Senior Consultants involving research and reporting of client's relevant data; and collaborated with Client Relationship Managers and Senior Financial Consultants.

Supported Executive Personal Assistant with word processing, inward/out mail, reconciliation of accounts, and preparation of invoices. Coordinated conference rooms and car bookings; maintained tearooms; monitored and procured supplies; and ensured reception area was well presented at all times.

• Spearheaded development and implementation of benchmarking customer liaison techniques, which secured ongoing accolades from senior executives and clients.
• Empowered relief staff through training, supervision and support in company procedures.
• Skilled operation of a 20-line Meridian 2000 switchboard, implementing outstanding communication skills/telephone techniques; requested to record corporate business message on answering machine and mobiles across the entire company.

1990 - 1994
Corporate / Customer Service Officer
1993 - 1994
Steady promotion demonstrating expertise and professionalism through increasingly responsible positions, becoming fully accountable for the research, planning and implementation of innovative product marketing and promotional initiatives to a diverse corporate client base. Responded to technical enquiries; supported and advised companies providing Payroll Deduction Schemes to H.M.A. clientele on a global level; provided onsite support to businesses; and assisted with general telephone enquiries.

• Enhanced company's corporate image through continual professional representation of H.M.A., while maintaining key alliances with a diverse client base of business customers.
• Provided strategic customer relationship management techniques to maintain client satisfaction, retention and ongoing business.

Front Desk Receptionist
1990 - 1993
Maintained highest level of professionalism when greeting and assisting clients; handled internal/external telephone enquiries; and coordinated internal/external deliveries. Prepared correspondence and reports; maintained H.M.A.'s library including distribution of daily papers, periodicals and associated literature.


Professional Letter Construction / Concise Writing • First Impression
Customer Service • Telephone Techniques • Time Management

B.S., Business Administration


MS Word • MS Excel • MS Outlook

PRWRA Annemarie Cross - -

Research Assistant

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Software Engineer with seven years experience in embedded systems, networking, and database.


• Implemented remote control protocols for GPIB and TCP/IP sockets for optical test equipment.
• Designed and implemented remote log manager and execution monitor module for test instrument using NT level debug APIs and WinSock2.
• Developed E-commerce software system using Java RMI, JDBC, Swing, and MS Access.
• Designed and maintained authorization Web-site (Apache Server, DHTML, CGI).
• Created utility software for searching and sorting huge data files generated by FEA software (C++. MFC).
• Programmed VB server to allow Delphi applications to communicate with embedded controller using RS232 remotely via TCP/IP.
• Project Head at Digital Ship Lab: Designed/developed 3-tier distributed Navy digital ship network software system involving protocols, security, and SQL Server 2000.
• Embedded Systems Development Project (done on Win32 using VC++, MFC, and system APIs): Full life-cycle requirements definition through integration testing.
• SNAPSTER Graduate Project (in C on Linux): Designed/implemented generic file sharing system based on FTP where central server acts as global broker for distributed files.
• Graduate TCP Simulation Research Project (in C on Linux): Designed/implemented TCP API on top of UPD to provide adaptive and reliable transmission of large data sets.
• Front-end Script Generator for ABAQUS Project (in FORTRAN 77): Increased utilization threshold of departmental resources by automating generation of FEA input files using.


Tech School, Blacksburg, VA
2001 - Present
Research Assistant

University, College Station, TX
1999 - 2000
Research Assistant

Baker and Baker, Inc., Beijing, China
1998 - 1999
Software Engineer/Project Head

Tsinghua University, Beijing, China
1995 - 1998


• MCP for Visual Basic 6.0 Microsoft Certified Solution Developer, Microsoft Corporation-1999
• Advanced Computer Programmer (C), Beijing-1994
• Advanced Computer Programmer (FORTRAN 77), Beijing-1992
• Skill including keyword nouns and terminology.


• Operating Systems - Unix/Linux, Windows 2000, NT, 98/95, MS-DOS
• Programming Languages - C /C++ (expert), Visual Basic 6, Fortran 77, SQL, PL/SQL, Delphi 4 (Pascal), Assembly, Java, HTML, XML, UML, CGI, Perl, JavaScript
• Networking/Protocols - TCP/IP, MFC, ATL, COM, WFC, PCI-GPIB, RS232, RS485
• Applications - Visual C++, DreamWeaver, FrontPage 98, Protel 98, AutoCAD 14, 3dsmax, Matleb 5.3, Maple, Labview, Oracle DB, SQL Server 2000, MS-Office
• Hardware - Apache Server, War FTP Server
• Hardware - Apache Server, War FTP Server


Virginia Tech, Blacksburg, VA
M.S., Computer Science
GPA: 3.7, Key Subject Areas:

• Computer/Network Security • Programming Languages
• Real-Time Systems • Network Architecture
• Operating Systems • Data Structures/Algorithms
• Advanced Networking • Embedded System Design
• Information Visualization • Database Systems
• Software Engineering • Information Storage/Retrieval

Tsinghua University, Beijing China
M.S., Computational/Solid Mechanics
GPA: 4.0

Beijing Institute of Technology, Beijing China
B.A., Mechanical Engineering/Computer Science
GPA: 4.0


Gaotian Scholarship, Tsinghua University
Second Prize, Advanced Mathematics Competition, Beijing
Outstanding Student Fellowship, Beijing Institute of Tech
Outstanding Undergraduate, Beijing Institute of Tech
Phi Kappa Phi Honor Society, Texas A&M University

PRWRA Nick Marino - Outcome Resumes and Career Service - - Bishop, TX 78343


Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Over six years work experience in clerical and billing duties
• Type 60 WPM / Proficient in data entry, filing
• Promote services through professional marketing calls / assign leads to sales department
• Efficiently maintain collection accounts
• Skillfully compile complete reports for accounting / services / claims
• Accurately post all debits / credits to customer accounts
• Accustomed to cashiering responsibilities
• Cordially handle multiple-line phone traffic / appointments
• Efficiently complete reports / insurance forms for social service agency
• Maintain and order inventory when needed
• Computer Knowledge: Install specialized software
• Experienced in: WordPerfect, Windows, Peach Tree


Prudential, Hermitage, PA
Secretary / Receptionist


Matterhorn Company, Elyria, OH
Office Manager

Community Counseling Center, Hermitage, PA
Fiscal Assistant / Receptionist

Medical Records Secretary

Word Processing Technician

The Cookery, Hermitage, PA
Hostess / Waitress


Sensible Solutions, Sharon, PA


• Personality is greatly suited for Customer Service responsibilities
• Excellent communication is a strength and natural characteristic


Dependable / Organized / Hard-Worker / Quick Learner

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - - - 724-342-0100 - 1-888-526-3267

Security Officer Best

Thomas Mack
44720 Howard Drive, Green Bay, WI 56774 / Tel# (518) 555-3386 Email:

Security Officer


Professional security officer with over 10 years experience protecting lives and property. Founder and lead security professional in private consultant practice, utilizing personal field experience from military duties and private security assignments to provide effective advice and services. Demonstrated ability to assess threats and vulnerabilities, respond quickly, and implement effective solutions.


General Management skills: Use administrative, planning, and organizational skills to recognize problems and execute solutions that streamline operations and achieve results.
Leadership skills: Use coaching and mentoring strategies to assist employees in developing programs of action that address identified security needs.
Human Resource skills: Interact effectively with individuals at all levels, fostering a spirit of cooperation and respect, soliciting ideas and opinions of others, and utilizing input on key issues.
Communication skills: Express research and recommendations in an articulate, clear, concise, and effective manner.


1999 - Present
Security Officer
Founded and managed an 8-person consulting firm specializing in physical security for celebrities, events, retail establishments, and financial institutions. Recruited, trained, and directed a team of contracting security agents based on client needs. Oversaw business, financial, and personnel decisions.
· Mentored and coached team members to deliver quality service and advice to clients.
· Instituted an immediate response procedure to quickly address emergency and hazardous situations, resulting in a 45% reduction in the time to contact appropriate authorities.
· Conducted research on success of security techniques in order to focus on the most successful strategies employed in the industry.
· Trained colleagues to present security plans using professional presentation skills.

1996 - 1999
Security Agent
Managed security for 10 jewelry stores and seven gemstone couriers. Oversaw premise security, including alarm systems, inventory control procedures, contract security personnel, and surveillance systems. Advised senior management on improvements in security measures.
· Developed and institutionalized security standards and procedures, reducing thefts by 17%.
· Investigated and analyzed patterns in courier travel to demonstrate security vulnerabilities.
· Consulted with local law enforcement to increase awareness of crime patterns and assist in investigations.
· Researched new developments in alarm and surveillance systems to identify tools to improve in-store security.

1994 - 1996
Security Guard
Provided security for professional sports team, including graveyard shift surveillance, weekend and evening sporting event security, crowd control, and bodyguard services. Maintained detailed records of security incidents and law enforcement actions.
· Evaluated travel and site security plans to recommend improvements to team management.
· Managed communication with local law enforcement to coordinate security plans.
· Served as liaison with local fire marshal to ensure full compliance with all fire ordinances.
· Prepared and presented crisis management plan to train other security personnel on emergency procedures.

1991 - 1994
Military Police
Served as Squad Leader, Team Leader, and Training Specialist for subordinate personnel, at the rank of Corporal. Utilized military training to ensure compliance with military justice and fire safety requirements, including tours of duty as Patrol Officer, Crime Prevention Non-Commissioned Officer (NCO), Federal Police Escort, Physical Security NCO, and Fire Safety NCO.
· Decorated veteran of 2 foreign wars, with multiple awards and citations for serving as a combat parachutist with Detention Facilities and Med-Evac Units.
· Served as Arresting Detective for Drug Suppression Team involved in over 700 drug convictions in 4-year timeframe.
· Led team to win MP Pentathlon at Battalion level.


Bachelor of Arts (Management), 1999
Minnesota State College, Minneapolis, Minnesota

Associate of Arts (Law Enforcement), 1996
Wisconsin Community College, Kenosha, Wisconsin

Coursework included:

Patrol Techniques, Traffic Enforcement, Domestic Violence, Juvenile Investigations, Report Writing, Motor Vehicle Law, Communication Skills, Ethics, Interviews, Law Enforcement Orientation and Driver Training.

Security Officer Gaming

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Respected and responsible individual with successes in protecting the well being of people and property. Function well under pressure during fast paced and stressful situations. Demonstrated ability to assess threats and vulnerabilities, respond quickly, and implement effective solutions. Highly developed public relations and communication skills; ability to relate well with individuals of any background or ethnicity. Written capabilities are articulate, clear and concise. Work effectively independently and with demonstrated commitment to team results. Excellent health. Maintain regular physical fitness program. Core Competencies:

• Accurate Reporting • Legislation & Regulatory Knowledge
• Community Relations • Security & Emergency Response
• Conflict Management • Traffic Direction & Crowd Control
• Problem Resolution • Facilities Protection
• Threat Analysis • Multi-Cultural Awareness


GBH Casino, Blue Bay, Ontario
2000 - Present
Selected to provide protection of casino property, guests and employees against theft, fraud and abuse in this busy and fast-paced facility, working all shifts. Accountable for the accurate and timely reporting of counterfeit money, use of force, medical and incidents. Monitor all security equipment, ensuring full functionality. Quick and sound judgment is paramount for this position.

• Conduct interior and exterior patrols, fire and safety checks and Brinks delivery procedures.
• Maintain current understanding all casino, provincial and federal regulatory guidelines. Expeditiously report and respond to, any violations thereof.
• Co-ordinate efforts with Durham Regional Police, O.P.P., Paramedics, Fire and Rescue personnel, and AGCO Compliance Officers.
• Trusted with highly confidential information for both employees and patrons.
• Regarded for following all procedures set forth by the casino and provincial regulations, including understanding and respecting the proper chain of command.
• Skill-set recognized for demonstrating "the most professional excellence" with "quick response and calm thinking" and "good judgment" in commendations and letters of appreciation.

Starpoint Landing Marina, Blue Bay, Ontario
1999 - 2000
• Retained to repair, maintain, paint, and transport boats. Safely utilized osmosis, gelcoat and fiberglass repair processes.

Lewisporte Area Development Association and Embree Town Council, Newfoundland
1997 - 1999
• Teamed to complete building projects and renovations within these municipalities.


Ontario Association of Chiefs of Police Certificate (O.A.C.P.)

International Foundation for Protection Officers

Alcohol and Gaming Commission of Ontario
• Field Notes & Reporting • Memory & Observations
• Patrol Techniques • Use of Force
• Traffic Control • Crowd Management
• Physical Security • Explosive Devices
• Alarm Systems • Fire Prevention & Detection
• Terrorism • Human Relations
• Interview Techniques • Stress Management
• Substance Abuse • Legal Aspects
• Public Relations • Police & Security Liaison
• Security Awareness & Investigations • V.I.P. Protection & Hostage Conditions
• Crime Scenes & Evidence Preservation • Bomb Threat Search Procedures
• Managing Employee Honesty • Safety & Security Consideration

Lawrence College, St. John's, Newfoundland


• WHMIS • Cultural Awareness
• Health & Safety • Crisis Intervention
• Human Rights • Smart Serve
• ID & Document Verification / Authenticity • St. John's Ambulance First Aid
• Pressure Point Control Tactics • Level C St. John's CPR


Participant for CIBC Run For Cure (Breast Cancer) and Aids Walk.
Volunteer at Soup for the Soul, a Kawartha Lakes Soup Kitchen.
Blood Donor for Canadian Blood Services.

PRWRA Audrey Field - Résumé Resources - 6 Andrew Court, Wasaga Beach, Ontario, Canada L0L 2P0 - - - 1.877.204.9737

Security Professional

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Security Professional with telecommunications and protective service background. Combine technical skills with the ability to communicate with people on all levels.


- Served High Security Clearance protective service roles in the U.S. Army:
• Assigned security driver for Colonel in command of certain Attack Forces.
• Received monthly HOT SPOT briefings relative to training as a Sniper/Radio Operator.
• Trained with the Special Canadian Forces.
• Competed 104 jumps and 10 halo jumps, at altitudes ranging up to 10,000 feet, including the Arctic Circle.

- Co-founded systems company contracted to service Satellite / Computer Data Systems in 5 states. Averaged +14 calls per week.
• Trained technicians nationwide on e-mail, phone, and digital imaging technology.
• Operated 4 fully equipped trucks, working 24/7 to ensure running within 28 hours after system failure.
• Oversaw operations: Staff of 3 Scheduling and Supervision, Accounting, Public Relations, Advertising, Dispatching, Quality Control, Warehousing, Customer Service, Purchasing, Benefits, Forecasting.
-- Achieved a perfect ratio of answered calls (1 missed in 18 months due to inaccessible road conditions).

- Served as Lead Technician in northern Minnesota for a Satellite Service Provider. Company provided Installations and Service Calls.
• Interacted and communicated daily with in-house staff, contracted staff, and customers.
• Trained in-house and contracted technicians. At peak, company had 45 technicians in the field.
• Wore "many hats": Equipment Testing, Quality Control, Warehousing, Hiring and Firing, and Sales Liaison.
-- "Trouble" calls dropped 45% during my tenure.

- Hired as Regional Manager for XYZ Satellite Company.
• Oversaw Technical Support, Office Operations, Inventory, Service, Staffing, Sales, and Quality Control.
• Scheduled appointments, dispatched work orders, and ensured timely follow-up quality control.
• Directed office staff of 2 and 35 field technicians.
-- Region achieved an 8% trouble call ratio - below Minnesota ratio of 24%.

- Installed and serviced antenna, satellite, paging, and tower systems for G & S:


1999 - Present
Partner / Manager

1998 - 1999
Regional Manager

1997 - 1998
Lead Tech

1986 - 1997
Installer / Customer Service

1982 - 1986
Security / Infantry Soldier
Honorable Discharge


• Completed Computer Technology and Business curriculum at Technical College.

PRWRA Barb Poole - Hire Imaging -