Resumes by Industry: Transportation Services

Administrative Coordinator

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Administrative Coordinator Role - Production/Transportation industries


Administrator with background in the transportation industry. Capable of working independently and in a team environment. Recognized by superiors for excellent attendance, strong administrative skills, willingness to take on extra responsibilities, and collection results on outstanding invoices.

• Typing 50+ wpm • Purchasing
• Shipping • Scheduling and Time tracking
• Parts Order Entry and Returns • Excellent Customer Service Skills
• Motivational Supervisory Skills • Accounts Payable
• Accounts Receivable • General ledger
• Collections


• Achieved 97% to 100% on time performance reports from two large accounts
• Spirit Award presented to Administrative Department - 1998
• 10 year Service Award in grateful recognition of dedication, commitment and service - 1997
• Outstanding Performance Award - 1994
• Certificate of Honor for Achievement in Office Administration - 1993
• Employee of the year - 1991
• Turned around Service Billing backup from 4 months to 3 weeks


Transportation, Inc., Chicago, Illinois
1999 - Present
Administrative Service Coordinator
• Assigned to department to clear up billing problems and organize procedures. Successfully completed assignment and maintained order.

Transportation, Inc., Chicago, Illinois
1996 - 1999
Administrative Supervisor
• Supervised 5 staff including order entry clerk, receptionist, A/R clerk, service clerk and secretary. Maintained consistent workflow and assisted in all areas when required.

Transportation, Inc., Chicago, Illinois
1995 - 1996
Accounts Payable Clerk
• Verified invoice to quotes acknowledgment and receiving copies. Entered payables in a consistent manner in order that a prompt payment discount could be taken. No prompt payment discount loss in the last 3 years. Posted payables to general ledger.

Transportation, Inc., Chicago, Illinois
1992 - 1995
Service Coordinator
• Took service calls. Generated work orders, scheduled technicians, made appointments, checked on work orders, figured time sheets. Customer Service calls. Handled monthly billing in excess of $150,000.00, checked Invoices, distributed and mailed invoices, updated contracts.

Transportation, Inc., Chicago, Illinois
1990 - 1992
Accounts Receivable Clerk
• Audited, distributed and mailed invoices. Posted daily bank deposits and maintained collections records.
• Collections. Created a Past Due tickler form for follow-up, resulting in fewer delays in collections. Collected over $100K on several past dues considered uncollectable by management due to determination, perseverance, and by treating the customer with respect and understanding, which was more effective than threats.

Transportation, Inc., Chicago, Illinois
1989 - 1990
• Order entry, verify prices, purchase orders, and quotes. Obtain freight quotes. Type Bills of Lading and other documents for shipping. Generate picking tickets.
• Purchased over $8 million of material for resale annually. Also purchased office supplies, furniture and equipment. Secured delivery dates, costs acknowledgments, met customer deadlines, and ensured purchasing and receiving procedures were done correctly.

PRWRA Pat Chapman - CareerPro-Naperville, Inc. -

Aircraft Electrician Former Military

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly qualified and knowledgeable individual with more than 20 years’ experience in world-class aerospace environments. Possess excellent communication, organization, troubleshooting, and documentation skills. Interact easily with people of diverse cultures, backgrounds, and technical and professional levels.


Active Secret Security Clearance

· Install, maintain, inspect, aviation and aircraft electrical systems, tools, and test equipment.
· Analyze equipment operating systems characteristics to isolate malfunctions.
· Conduct removal and installation of electrical systems, perform equipment checks, and make repairs.
· Utilize technical orders, schematics, wiring diagrams, other test equipment systems, and advanced knowledge of electronic and electrical wiring to diagnose, remove, replace, and repair faulty system wiring and assemblies.
· Ensure entries to maintenance and inspections records are logged in an accurate and timely manner.
· Conduct and document off-equipment maintenance on selected specialized support equipment.
· Maintain and apply current and accurate knowledge of interpretation and adherence to mechanical, electronic, and microelectronic principles theory and applications.
· Support subsystem tie-ins between integrated avionics systems’ using and interpreting testing and measuring devices; principles of motion and power transmission by mechanical and electrical means; and concepts and application of maintenance and modification directives.
· Maintain, test, install, de-install, troubleshoot, and repair automatic flight controls, instruments, multiplexers, and digital systems.
· Employ and adhere to all applicable health and safety regulations as required by DoD, FAA, and OSHA.
· Remain responsible for ensuring all technical orders and general publications are maintained and up-to-date.
· Maintain classified materials and equipment in accordance with applicable regulations.
· Perform pre-flight, thru-flight and post-flight inspections on assigned aircraft and document findings.
· Document aircraft forms to reflect correct and current status of any discrepancy.
· Interact and consult with incoming shift personnel to provide comprehensive briefing of work in progress.

Professional Experience

United States Department of the Air Force, Robins AFB, GA
1983 – present
· Performed general, scheduled, and unscheduled maintenance on electrical and electronic parts and components; pre-flight, thru-flight, and post-flight inspections of electrical components, parts, and assemblies.
· Analyze and interpret data from testing and troubleshooting procedures to determine and implement necessary repairs. Inspect jet electrical systems to determine operational status using findings to determine adequacy of corrective and maintenance actions to ensure passage of Quality Assurance specifications and testing.
· Ensure accurate, detailed, and timely maintenance of required records on each aircraft.
· Read and apply specifications of blueprints, technical orders, engineer’s drawings, and manufacturer’s technical manuals and documents.
· Perform pre-flight, thru-flight, and post-flight inspections on assigned aircraft and document findings.
· Install, disassemble, repair, and replace variety of subassemblies on diverse aircraft.
· Utilize micrometers, height gauges, calipers, and electric/electronic measuring instruments, as well hydraulic, pneumatic, and digital tools, and equipment in performance of daily operations.
· Operate hand and power equipment, inclusive of forklifts, cranes, hand trucks, and hydraulic mules.
· Interact and consult with engineers to resolve installation problems with parts and components.

Selected Time Compliance Technical Orders
1997 – present

Technical Order IF-15E-737: Installation of embedded Global Positioning System (GPS) Capabilities into F-15E Aircraft.

Technical Order IF-15E-746: Installation of MUX Bus 7 and MUX Bus 8 into F-15E Aircraft.

Technical Order IF-15E-757: Installation of 2118952-5 Air Data Processor (ADP) into F-15E Aircraft.

Education & Training

Pursued Bachelor of Science Degree in Chemistry – Completed 2 years coursework
Aircraft Electrical Systems – Chanute Technical Training Center, Rantoul, IL
High School Diploma

Equal Opportunity - Our Roles and Responsibilities
Total Quality Management- Quality Participation for Employees
Aircraft Metal Surface Corrosion Control • Electronic Equipment Inspection – High Reliability Soldering
Aircraft Armament Systems Mechanic • Egress & Jettison Systems Mechanic: F15 Acesit Seat
Technical Information Services Introduction: Technical Order Familiarization - 10/83
Egress & Jettison Systems Mechanic: F15 Egress

Lea J. Clark - -

Airline Manager

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Senior-level business professional with 20 years of airline general management and operations experience. Background includes airfield management for the United States Air Force and small business consulting in the areas of emergency preparedness and risk management.

Highly effective communications skills with the ability to relate successfully to individuals at all levels within and outside of the organization. Core competencies include:

· Strategic & Tactical Business Planning
· Team Coaching, Mentoring, & Performance Improvement
· Labor Relations & Arbitration
· Continuous Quality Improvement
· Profit & Loss Management
· Project Management
· Sales, Marketing, & Public Relations


1983 to Present
Publicly traded (NYSE:AWA); one of top ten of United States airlines with 2002 sales of $2 billion.
CITY MANAGER, Bakersfield, CA / Portland, OR / Milwaukee, WI (1990 to Present)
Promoted and re-located to start operations in three cities. Served two years in Bakersfield, CA (1990 to 1992) then moved to Portland for eight months before long-term assignment in Milwaukee.

Directed a staff of 35 with two Supervisors responsible for ticketing, passenger service, ground operations, and fleet services for daily inbound and outbound flights. Managed P&L with annual revenues of $2.8 million and operating/capital budgets of $1.5 million. Handled personnel development and labor relations; ensured staff compliance with corporate policy and operational safety guidelines.
· Tracked, analyzed, and reported key performance measurements relative to operation plan. Achieved rankings in the top 25% of 15 cities for on-time service, baggage handling, customer complaints, and aircraft ground mishaps. Improved freight handling and maximized mail contracts.
· Administered a six-year co-share contract (1997 through July 2003) with Continental Airlines to provide complete customer service and fleet services for 12 daily flights (in addition to America West’s three flights). Recruited, trained, and directed a total staff of 80 with four supervisors.
· Secured a $300,000 contract with American Trans Airways (ATA) to provide fleet services for eight daily flights and replace revenue from discontinued co-shared Continental contract. Reduced labor and operating expenses significantly and improved profit margin by 20%. Generated additional contract sales and services valued at over $1 million in annual revenues.
· Wrote and established corporate manpower guidelines. Directly involved with America West/Continental co-share and synergy alignment. Served as Co-Chair of the Divisional Headcount Committee; evaluated staffing requests for potential co-share/synergy opportunities. Analyzed procedural differences to gain operational efficiencies.
· Served as a member of the airport Airline Managers’ Council and function as Co-Chair of the Airport Security Sub-Committee. Resolved issues with Milwaukee Country related to water runoff, snow removal, and emergency/security. Developed strategies to foster teamwork among agencies and improve overall airport safety.
· Assisted corporation defeat unionization of customer service employees by developing and helping implement a CSR Field Panel Representation program to improve vertical communication and give the field employees a voice.
· Directed three renovation and safety improvement construction projects with no interruptions in service. Continued to maintain strong relationships with contractors for future projects.

Promoted to assist City Manager with personnel administration, cost accounting, regulatory compliance, and safety.
· Ensured adequate manpower during peak business hours; prepared schedules for more than 200 full-time and part-time employees.
· Compiled and maintained a cost-effective budget for the entire city operation.
· Wrote procedural guidelines for a safe and effective operation; ensured compliance with all directives.

Managed and trained a staff of 200 Customer Service Representatives and Operations Agents. Established the HUB Operations Department for the organization’s second busiest airport location with 100 daily flights. Implemented procedures to obtain inbound/outbound flight statistics.

Provided passenger assistance at the ticket counter and gate areas. Ensured compliance with FAA, corporate, and airport regulations. Completed sales report.

PLATTE CHEMICAL – Fremont, Nebraska
1982 to 1983
Supervised and trained 20 workers on three production lines manufacturing agricultural difoliton granules. Accountable for ensuring worker safety and maintaining stringent quality standards.


GB AVIATION CONSULTING – Milwaukee, Wisconsin
1996 to 2002
Assisted small aviation businesses with the development of emergency policy and procedural manuals. Provided specialized training and implementation of procedures.


MCCHORD AIR FORCE BASE – Tacoma, Washington
1980 to 1982
Coordinated all activities involving aircraft movement, in-flight emergencies, and runway inspections. Edited flight plans, monitored weather, and handled classified documents.


Airline/Travel Diploma, International Air Academy – Vancouver, Washington
1982 to 1983

Specialized Training Includes
Organizational Behavior, Substance Abuse Recognition, Management Development, Critical Command, Central Command
Ground Security Coordinator
Airport Operations


Nebraska Sports, Incorporated – Consulting Member to, Board of Directors
1998 to Present

Worldwide Machining Services, Incorporated – Member, Board of Directors
1997 to 2000

Michele J. Haffner - -

Airline Transport Pilot

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Certificate: Rotorcraft - Helicopter
• Rating: Flight Instructor Single and Multi-Engine Land Instrument Airplane
• First Class FAA Physical - No Restrictions
• Certified Airframe and Powerplant Mechanic


Jaybird Aviation, Dallas, TX
Corporate Pilot

Highland Cororation, Lafayette, LA
Corporate Pilot / Aerial Photographer

Doyle and Associates, Lafayette, LA
Airframe and Powerplant Mechanic

Helix International, Esterwood, LA
Pipeline Pilot

Zane Company, KS
Corporate Pilot

Baker and Baker, Inc., Esterwood, LA
Airframe and Powerplant Mechanic


TOTAL - 6300 hours

Multi-engine - 1600 hours
Pilot in Command - 5700 hours
Night - 500 hours
Instrument - 400 hours
Cross Country - 2100 hours
Flight Instructor - 515 hours
Rotorcraft - 236 hours
Turbin - 500 hours
Jet - 600 hours
Jet Pic - 400 hours


Flight Safety International, Wichita, KS
Initial Pilot Training BE -400A

Flight Safety International, Lafayette, LA
Commercial Instrument Rotorcraft - Helicopter Turbin Transition

Pegasus Aviation, Inc. & Sowell Aviation , Panama City, FL
Flight Certificates and Ratings

University of Southwestern Louisiana, Lafayette, LA
General Curriculum - Classification: Sophomore

PRWRA Laurie Roy - PRWRA President - -

Aviation Consultant

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Internal Auditing / Operational and Technical Safety Compliance

Distinguished Professional with extensive experience in aviation, internal auditing, operational and technical safety compliance, and directing executive-level administrative affairs. Combines organizational expertise, efficiency, strong visionary planning, funding proposals, communication, and liaison skills with the ability to independently plan and direct high-level business affairs.

Skilled in leading cross-functional, multi-tasked business teams in the planning and execution of special projects. Able to critically strategize project requirements and coordinate the delivery of appropriate resources to meet demands. Broad based qualifications include:

Strategic Business Planning
Training & Development
Regulatory Reporting, Negotiations, & Communication
Special Project Management
Multi-Site Operations Management
Quality & Productivity Improvement

· Maintenance planning, management, maintenance training arrangements, technical guidance for maintenance personnel.
· Domestic and International technical and material personnel management.
· Development of standardized quality programs and safety standards to meet domestic and international client requirements.
· Development of work standards to assist in motivating personnel to peak performance while improving maintenance capabilities.
· Assisted in the development and promotion of improved industry standards through personal liaison with the Helicopter Association International Technical Committee and the American Helicopter Society’s Product Support Committee.
· Assisted in the development of Maintenance Management Information Systems.
· Expert Witness in the areas of Maintenance Standards and Practices.

Ratings and Qualifications

· A&P Mechanic and Rated Pilot, airplane and rotorcraft /helicopter with an excess of 3,600 flight hours.
· Managed all aspects of maintenance, quality assurance and engineering for a fleet of over 400 helicopters and airplanes including but not limited to the following models:
Bell: 206 Series, 212, 222, 230, 407, 412 and 214ST
Sikorsky: S-76A, S-76A+, S-76C, S-76C+
Eurcopter: AS350 & AS355 Series, SA330J, SA332, BO105 and BK117 Series
Hughes: 500’s
Hawker: 700
Beachcraft KingAir: B90 and B200 Series
Sabreliner: 40, 65 and 80 Series

Professional Work Experience

2002 to Present
Owner, Aviation Consultant
A newly formed company supplying Domestic and International clients with 40+ years of Aviation Expertise in performing in-depth audits of Quality / Maintenance Systems and Practices in addition to assisting with business endeavors throughout the United States, Asia and China.

1965 to 2002
One of the world’s leading helicopter companies offering services to Offshore Oil, Onshore Mining, International, Aeromedical, and Technical Service industries throughout the United States, 43 foreign countries, and 45 heliports nationwide.
Selected Accomplishments:
· Developed and set up an Engineering Department, 1991
· Spearheaded PHI’s efforts toward International Organization for Standardization (ISO) 9000 registration
· Served as Project Manager for the Installation and Certification of the HEALTH and USAGE MONITORING SYSTEM (HUMS) in the Bell Model 412, the first integrated HUM-System to be successfully installed and certified by the FAA in North America

Special Projects Manager
2001 to 2002
Special Assistant to Chief Operating Officer
2000 to 2001
Chief Engineer for China Southern Helicopter Co. (PHI China Operations
1999 to 2000
Director of Engineering / Quality Assurance
1995 to 1999
V.P., Engineering / Quality Assurance and Materials
1994 to 1995
V.P., Engineering
1991 to 1994
V.P., Maintenance-Worldwide
1984 to 1991
Superintendent of Maintenance
Director of Field Maintenance
1976 to 1984
Maintenance Test Pilot / Assistant to the V.P., Maintenance
1969 to 1976
Pilot / Mechanic
1966 to 1969
A&P Mechanic

Memberships & Related Activities

Helicopter Association International (HAI), Technical Committee Member
American Helicopter Society (AHS), Product Support Committee Member
National Business Aviation Association (NBAA), Member
American Society for Quality (ASQ), Member
Organizer / Host, Annual Gulf South Aviation Maintenance Seminars, Recognized by the FAA and industry as one of the premiere programs of its kind in the U.S.
Invited Committees Member, Federal Aviation Administration (FAA) / ARAC
Served as Industry Advocate and Spokesman for the continued Development and Certification of Health Usage Monitoring Systems for Rotorcraft


· Honored by the Federal Aviation Administration - Southwest Region, with the FAA’s “Good Friends Award”, in both 1993 and 2001
· Honored with a “Certificate of Recognition for Distinguished Service,” by the Helicopter Association international, 2001 Annual Convention

Formal Education

A&P Mechanic Certificate
Attended numerous Aviation courses, primarily Helicopter related
Completed numerous College Level, Management and Supervisory courses

Judy Arabie - Just Your Type, Inc. - Résumé Manager - -

Aviation Inspector Federal Employment

Lee Robertson
SSN: 99999999
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Veteran Aviation Maintenance Inspector and Airworthiness Expert, with Current FAA Airframe and Power Plant Mechanic Certificate and Inspection Authorization. Over 23 years’ diverse Aviation Maintenance and Management experience providing Aviation Maintenance Programs Oversight based on Requirements, Regulations, and Objectives for Multiple and Complex missions. Aviation Career Experience includes Aircraft Program Manager, Aviation Technical Expert and Advisor, Aviation Maintenance Production Superintendent, Aviation Maintenance Inspection Team Chief, Aviation Maintenance Quality Assurance Inspector, Section Safety Program Manager, Section Self-Inspection Program Manager, and Flight Technical Order Distribution Office (TODO) Manager, Aircraft Weight and Balance Program Manager, Aviation Maintenance Job Control Supervisor, Dedicated Crew Chief, Aircraft Electrician, Aircraft Engine Mechanic, Aircraft Pneudraulics Mechanic, and Aircraft Structural Repair Technician. Consummate People and Resource Manager. Accomplished Processes, Instruction, and Training Program Author. Expert Technical Troubleshooting and Technical Document Interpretation Skills. Persuasive and Engaging Oral and Written Communicator.


11/01 - Present. Vertex Aerospace, 1160 Saratoga Ave, NAS Kingsville, TX 78364.
AIRCRAFT MAINTENANCE TECHNICIAN, Salary: $17 per hour. 50 hrs/wk.
Supervisor: Jon Doe, 360-516-1212. May be contacted.

Perform Contractor Maintenance on assigned aircraft to meet and exceed Contractual obligations, customer Requirements and Standards for aircraft availability, and Contract profitability. Maintain Airworthiness of C-130A, DC-6, and DC-7 firefighting air tankers for United States Forest. Meet Requirements, Regulations, and Objectives for Multiple, Complex projects ranging from extensive aircraft modifications and detailed Aviation Maintenance records keeping to advanced logistical research.

AVIATION MAINTENANCE OVERSIGHT: Coordinate and conduct annual Aviation Maintenance Inspections and subsequent repairs according to Federal Aviation Administration approved and manufacturer’s Standards and Requirements. Lead team of augmentation Contractor Personnel when dispatched with aircraft to various air-tanker bases in western United States. Audit Aviation Maintenance Inspections of Aviation Maintenance Inspection team members. Train other Contractor Personnel in Aviation Maintenance Activities for assigned aircraft.

AVIATION MAINTENANCE EXPERTISE: Perform Alterations, Modifications, and structural repairs to supported airframes and other major components. Overhaul T-56 turbine engines and R3350 Radial engines. Carry out routine Aviation Maintenance Activities on wide range of aircraft electrical, mechanical, fuel, hydraulic, engine, oxygen, fire extinguishing, and pneumatic systems, including scheduled and unscheduled inspections, emergent repairs, and operational checks. Expertly operate precision measuring and test equipment, hand tools, and other special tools.

AVIATION TECHNICAL KNOWLEDGE: Fluently interpret and apply complex and elaborate blue prints, wiring schematics, fluid diagrams, technical manuals, and engineering Modification orders.

ACCOMPLISHMENTS: Sustained DC-7 air tanker in mission ready up status for 100% on-call firefighting support, with aggressive Preventative Maintenance and repairs over two months while sole Aircraft Maintenance Technician deployed with aircraft and crew. Secured deployment logistical and supply resources locally for ready availability. Achieved sustained Zero-Percent Defect Rate in overhaul of 28 R3350 radial engines over 19 months as Lead Aircraft Maintenance Technician for project.

10/99-10/00. Boeing Aerospace Operations, 1160 Saratoga Ave, NAS Kingsville, TX 78364.
AIRCRAFT MAINTENANCE TECHNICIAN, Salary: $15.50 per hour. 43 hrs/wk.
Supervisor: Peter Boyd, 608-268-5003. May be contacted.

Performed majority of same duties as above for Butler Aircraft Company.

Maintained Airworthiness of Cessna, Piper, and Beech single- and multi-engine aircraft. Conducted standard Aviation Maintenance Activities on variety of aircraft electrical, mechanical, fuel, hydraulic, oxygen, and pneumatic systems.

Established strong reputation for providing high quality maintenance and customer satisfaction in safe and timely manner.

08/96 - 09/99. HQ 15th Air Force, 540 Airlift Drive, Travis AFB, CA 94535.
C-130 PROGRAM MANAGER, E-7. 40 hrs/wk.
Supervisor: Mr. John Doe, 707-424-2965. May be contacted.

Provided Program Management Oversight of C-130 Program of 143 AMC, ANG, and AFRC C-130 aircraft, Aviation Maintenance Activities of 99 professionals, and $2.5 billion dollars in support equipment and supplies throughout 15th Air Force area of responsibility. Directed 15th Air Force Requirements, Regulations, and Objectives guiding Multiple and Complex logistical planning for worldwide deployment of mobility forces supporting US national interests.

Furnished Single-Point-of Contact Technical Expertise and Guidance to senior staff members and all regional Aviation Maintenance Activities, with emphasis on funds forecasting and resource planning. Inspected and evaluated Aircraft Maintenance Activities at nine subordinate units, executing total Oversight of Shops, Contractor Activities, Work Processes, and Aircraft Systems, with Continuous Process Improvement feedback.

Managed 15th Air Force Training Review Process, supplying Commander with clear overview of training quality and efficiency for nearly 17,200 enlisted personnel, including deficiencies requiring attention and change-management visibility. Oversaw Pacific Theater en route-ground-trainer program. Managed logistics unit and individual maintenance awards program.

ACCOMPLISHMENTS: Earned Air Force Meritorious Service Medal (Second Oak Leaf Cluster) for successful aggressively coordinated actions to ensure high state of Aviation Maintenance readiness to meet USAF Global Engagement requirements. Eliminated environmentally unsafe C-130 aircraft engine wash requirements, saving over 700 man-hours per year. Improved Pacific theater en route maintenance operations for C-17 systems, by drafting and implementing comprehensive training plan to increase lead technicians’ proficiency. Identified and resolved severe shortage of C-130 defensive armor kits. Re-equipped entire C-130 fleet to full defensive configuration for high-threat areas, through planning and coordinating funding and logistics to obtain kits from other active duty units. Developed and implemented Policies and procedures to realign improper Aviation Maintenance practices with corporate Standards and Requirements. Authored computerized training review process implemented by higher authority to assess enlisted training and provide continual improvement.

02/93 - 07/96. 731st Air Mobility Squadron, Hickam AFB, HI.
Supervisor: Chief Sergeant John Doe, Duty Station Unknown. May be contacted

Managed all Aviation Maintenance Program Activities as Airworthiness Expert Overseeing Requirements, Regulations, and Objectives for Complex planning, inspecting, repairing, and servicing of Multiple USAF aircraft, including the C-5, C-17, C-130, and C-141. Provided Technical Expertise and Guidance to manage production efforts of 123 personnel in 10 different technical fields performing Aircraft Maintenance. Served as Senior Maintenance Representative when deployed to numerous worldwide locations supporting airlift operations. Regularly assumed flight superintendent duties. Balanced people issues with mission demands.

ACCOMPLISHMENTS: earned the Air Force Achievement Medal after being hand-selected to lead maintenance operations in support of Operation DEEP FREEZE ’95, and instrumental to 94% launch reliability there and 100 % rate to New Zealand. Consistently maintained 98% or better aircraft Return-to-Service and departure reliability rate within safe and healthy work environment. Salvaged launch and recovery operations for C-141 aircraft supporting COOPERATIVE OSPREY joint US/former Eastern Bloc forces exercise. Resolved logistical challenges to repair aircraft mission-critical discrepancies, ensuring minimum ground time and on-time takeoff, by exercising superior decision-making Technical Expertise and Guidance. Produced high quality technicians in short order through creation of key upgrade training program.

11/89 - 01/93. 86th Airlift Wing, Ramstein Air Base, Germany.
Supervisor: Master Sergeant John Doe, 960-775-6684. May be contacted.
Managed Aviation Maintenance Inspection team of 59, providing Oversight of Requirements, Regulations, and Objectives for Multiple and Complex phases of Aviation Maintenance Inspection and preplanned maintenance tasks. Directed all Aviation Maintenance Activities during inspection process, providing Technical Expertise and Guidance. Interpreted inspection discrepancies and determined validity of corrective actions. Evaluated individual system discrepancies and verified delivery priorities when ordering mission-critical components. Ensured sufficient levels of properly trained and fully qualified personnel to perform Aviation Maintenance Inspections and required maintenance.

Managed Aviation Maintenance Organization, providing Oversight of Requirements, Regulations, and Objectives for Multiple and Complex weapon systems valued in excess of $500 million, as Maintenance Squadron Assistant Systems Section Chief. Managed maintenance and safety programs and performance of 59 personnel across 13 different Aviation Maintenance fields. Led safely performed Aviation Maintenance efforts to support 17 assigned HC-130 Combat Shadow, MC-130 Combat Talon II, and MH-53J PAVE LOW III helicopters. Oversaw more than $8.5 million in Aviation Maintenance resources assigned to seven different functional areas. Concurrently I performed full-time duties and responsibilities of Section Safety Program Manager, Section Self-Inspection Program Manager, and Flight Technical Order Distribution Office (TODO) Manager.

ACCOMPLISHMENTS: Decreased inspection flow time 30% through Aviation Maintenance Inspection process improvement and effective short- and long-term goal setting, as Isochronal Inspection Team Supervisor. Eliminated over $67,000 in duplicate supplies by integrating Inspection Dock with Heavy Maintenance shop to improve use of resources and personnel skills. Concretely increased capabilities of over 800 personnel and readiness of multiple weapons systems, while serving as Maintenance Squadron Assistant Systems Section Chief. Accomplished consistent timely, correct, and complete documentation of aircraft maintenance records, special inspections, and Time Compliance Technical Orders, through aggressive and effective management.

01/79 - 10/89. USAF, Worldwide Assignments.


BS, Professional Aeronautics, Embry-Riddle Aeronautical University, Daytona Beach, FL, 1999.
AS, Aircraft Maintenance Technology, Community College of the A F, Maxwell AFB, AL. 1995.
High School Diploma, George Washington High School, Jersey City, NY, 1979.


Maintenance Engine Run C-141 Initial Course, USAF, 24 hours, 07/97.
Aircraft Maintenance Technician, C-141, 2A5X1J, 136 hours, 09/96.
C-141 Aircraft Maintenance Technician (Transition/En Route), 2A5X1J, 186 hours, 10/93.
C-130 Aircraft Maintenance Specialist Courses, 431x2, 453 hours, 03/81.


INSPECTION AUTHORIZATION, Federal Aviation Administration, 2001.
AIRFRAME AND POWER PLANT CERTIFICATE, Federal Aviation Administration, 1998.
GENERAL RADIO OPERATORS LICENSE, Federal Communications Commission, 1998


Air Force Meritorious Service Medal (Second Oak Leaf Cluster), Travis AFB, CA, 09/99
Air Force Achievement Medal, Travis AFB, CA, 03/97
Air Force Noncommissioned Officer of the Quarter, Hickam AFB, HI, 06/96.
Squadron Noncommissioned Officer of the Quarter, Ramstein Air Base, Germany, 09/98.


Proficient in Microsoft Word, PowerPoint, Excel, Outlook, IE 6.0, and Advanced Maintenance Information System (MIS) Applications. Volunteer for Boy Scouts of America, Cub Master, Pack 27, Redmond, Oregon.

Nick Marino -

Cab Driver

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Taxi Cab Driver


Supplies Distributor, Facilities Crew
2003 - Present
Cook County Correctional Facility, Chicago, IL
Delivered supplies and materials to various departments and locations throughout the institution. Drove small trucks, delivery vans, forklifts, powered hand trucks, and motorized carts. Monitored inventory and completed tracking paperwork.
· Implemented safety rules/regulations to ensure public safety and safety of driver and equipment. Completed monthly Vehicle Inspection Report for each unit of equipment, which includes inspecting the vehicle for defects and submitting reports indicating condition. Affirmed that cargo is loaded properly so it will not shift during transport.
· Received award for safety. Applied professional training, knowledge, and regulations of commercial driving techniques and skill in maneuvering vehicles in difficult situations such as narrow passageways, parking lots and delivery dock areas. Complied with all federal, state and local regulations concerning safe vehicle operation.
· Performed routine troubleshooting and maintenance on institution vehicles.

Taxi Cab Driver
2002 – 2003
Chicago Checkered Cabs, Chicago, IL
Operated company-owned vehicle focusing on transporting business clientele between O’Hare and Midway airports and downtown Loop businesses. Worked various shifts based on company need. Excellent safety record without a single complaint, citation, or accident.
· Maintained perfect attendance record even when assigned to widely varying shifts.
· Developed a core of repeat business customers who pre-arranged transportation.
· Commended for maintaining the appearance and working condition of assigned vehicles.


General Education Development (GED) High School Equivalency Diploma
Cook County Adult School, Chicago, IL
Successfully completed coursework in self-directed, self-paced learning environment.


Basic Driver's License – no citations

Commercial Driver's License (CDL)

Commercial Pilot

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Experienced manager who can take charge of a function, establish challenging goals, develop productive teams, and lead those teams in getting the job done, on time and within budget. Noted for thinking outside the box of conventionality.

Ambitious, singularly focused, results-oriented, and responsive to new ideas. Excellent communications skills, ability to plan, willingness to lead, and capacity to coordinate complex projects. Developed management and leadership skills as a Navy and Commercial Pilot. Experienced in:



• Seasoned expert in commercial and military aviation with over 6500 hours flight time
• Training expert for seven worldwide operational readiness certification programs, responsible for content, presentation, application, implementation, and real time test validation
• Multi-disciplinary supervision included budgets, safety, maintenance and 100% performance readiness of 12 hi-tech military aircraft, and 250 corresponding essential personnel
• Served as key liaison between work force and senior management to resolve technical engineering problems expeditiously, communicating practical implications of craft layout, performance and systems capabilities
• Overhauled safety, equipment, and operational policies, adopted as Navy Doctrine and in use to present
• Developed a graduated training program to centralize planning, space utilization, communication and per-sonnel
• Became first Navy F/A-18 pilot in Eastern Region as Night Vision Certified
• Designed and implemented Joint Force Air Component Commander Afloat system to plan, monitor and control the execution of hundreds of coordinated joint tactical missions per day


Continental Airlines
1998 - Present
First Officer/Senior Commercial Pilot

Navy Requirements US Navy Joint Strike Fighter Program
1996 - 1998
Supervising Officer

US Navy Commander Carrier Group
1993 - 1995
Operations & Planning Coordinator

United States Navy
1981 - 1993
Senior Officer/Instructor/Pilot


Currently pursuing a Masters of Business Administration from _________________. Awarded a Master Degree in Strategic Operational Planning, Security, and Policy Development from the United States Naval War College. Graduate credentials are supported by a Bachelor of Arts in Economics. Have enhanced professional skills with additional training in computer business applications, logistics, contingency planning, negotiations, risk management, safety, effective communication and ground/air operations.

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - -

Corporate Pilot

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Corporate Pilot


ATP Multi-Engine Land CL-600/601 Type Rating
Commercial Single-Engine Land, Instrument
Private Pilot Single-Engine Sea
Flight Instructor CFI / CFII / MEI
Medical Certificate First Class
Flight Safety King Air 90 / 200 Initial Course
Flight Safety Challenger 601 3A / 600
Flight Engineer (Turbojet / Basic) Written Test
Flight Safety International Procedures Course, 2001


3636+ Total

• 3071+ Pilot in Command • 1913+ Multi-Engine
• 1000+ Challenger Time • 1892+ Instruction Given
• 580+ Total Instrument • 690+ Night
• 1121+ Cross-Country


Quinn Aero, Melbourne, Florida
Earned Commercial, Instrument, Multi-Engine, CFI, MEI.
Completed all courses for PPL to CFI in six months.

Av Center, Titusville, Florida
PPL Rating

University of Florida
B.A., Business Administration

Diploma, Mechanical Engineering


McIntyre HBOC
2001 - Present
Captain, Challenger 601-1A

Emerald Flight Service
2000 - 2001
Pilot, Challenger 601-3 (Part 91 and 135)

Aviation Center, Inc.
1999 - 2000
Pilot, Challenger 600 (right and left seat).

Capital Financial Group
1998 - 1999
Flight Instructor King Air Jaguar 90

1997 - 1998
Part 61 Flight Training School
Co-owner with Father.

Conrad Flight School
1995 - 1997
Part 61 Flight Training School

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: -

Director of Transportation

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


More than thirteen years experience in the Lafayette Parish School System Transportation Department. Strong record of cost reduction and quality / performance management. Excellent qualifications in operations planning and management, team building, leadership and communications. Outstanding skills in PC and network technology, development, implementation and maintenance.

Thorough knowledge of all principles, practices, policies and procedures pertaining to Lafayette Parish School Board Transportation Department. Fully educated in all governing agencies policies, rules and regulations and goals and objectives pertaining to pupil transportation.

Key Qualifications

· Operations Management
· Strategic Planning & Management

· Regulation Compliance
· Budgeting and Financial Analysis & Reporting

· Safety and Security
· Team Building and Leadership

· Operations Tracking System
· Transportation Routing & Scheduling

· Database Management
· Human Resource Management

· Staff Training & Development
· Records & Documentation Maintenance

· Relationship Management
· Oral & Written Communications


December 2003

Bachelor of Science in Business Administration / Concentration: Strategic Management /GPA: 4.0


Bachelor of Arts in Business Administration


Telephone Engineering and Budget Planning Courses

1976 to 1988

Business Management and Computer Technology Continuing Education Courses


1991 & 1984

Notary Public
Ÿ Lafayette Parish, 1991
Ÿ St. Martin Parish, 1984


Commercial Vehicle License (Class B)
Ÿ Completed Acadian Safety, Inc. Course for Bus Driver Safety / Management

Computer Proficiency

Extensive knowledge of Computer Operating Systems: DOS, Microsoft Windows 95, 98, NT/2000, and XP. Networking knowledge of Microsoft Networks, Novel, peer-to-peer using (Cat 5, coaxial and wireless configurations) and infrared hook ups.

Software: Microsoft Office Suite, Corel Word Perfect Office Suite, Lotus Smart Suite, Microsoft Front Page, Quicken, and QuickBooks Pro.

Mapping Software: Smartr (Arcview) Transportation / GIS, Precision Mapping, and Delorme Mapping.

Computer Hardware: Configure and assemble components to optimize individual needs at the most economical price, including motherboard, I/O card configurations and networking administration. Compatible CPU’s, Video Card, Sound Card, Network Card, Memory (RAM), Hard Drives, Floppy Drives, CD Rom Drives and other peripherals.

Professional Work Experience

1990 to Present

Transportation & Safety Coordinator
2001 to Present

Supervise the Transportation Department with an annual operating budget of $10.5 million including 247 full time bus drivers, 30 substitute drivers, and 155 bus attendants. Coordinate and ensure safe transportation and delivery of 21,000+ students, twice per day to 43 schools - 5 high schools, 10 middle schools, 25 elementary schools and 3 alternative schools.

Correspond with chief administrators to develop, maintain, and organize job logs, work schedules, inventories, invoicing, requisitions, fiscal budgets, and purchasing.

Create and maintain PC / database management - work with engineering staff, small businesses, and the transportation central office to set up and maintain a variety of computer tracking systems, such as databases for contract administration, customer account data, accounting, and reporting and mapping requirements.

Selected Accomplishments:

Ÿ Revised inclement weather procedure to expedite decision-making process to close or open schools.
Ÿ Implemented the use of technology to create a database for bus driver and attendant’s personnel information.
Ÿ Created and implemented database of route and student information used to notify the State Department of Education.
Ÿ Set up a committee of bus drivers to respond to evacuation needs for schools, nursing homes, and hospitals in the event of an emergency.
Ÿ Implemented computerized accounting procedures to track departmental expenditures and budget activities.
Ÿ Attended hurricane seminars on the effects and procedures of evacuation and a seminar on how to handle bio-chemical attacks and disasters.

Administrator in Charge
2000 to 2001

Supervised and evaluated staffing of the student transportation system, which included the interviewing, hiring, and evaluation of contract bus drivers and attendants. Supervised bus driver and attendant training in compliance with state laws and regulations.

Maintained records and documentation, files, reports, and correspondence concerning the transportation system and equipment.

Investigated and documented all school bus accidents and follow up correspondence with all involved parties. Responded to parental and staff complaints regarding transportation issues.

Selected Accomplishments:
Ÿ Implemented a state-of-the-art extensive tracking and recording transportation software that resulted in reduction of costs through consolidation of bus routes and reduction of drivers thru attrition.
Ÿ Assembled a monthly system review and evaluation committee of drivers and attendants.
Ÿ Developed the first mission statement for the department, which helped guide office personnel in a focused direction.
Ÿ Researched (Florida Department of Education), compiled and presented an increased incentive pay plan for drivers that purchase their own buses, which was accepted and implemented by the board.

Bus Driver
1990 to 2000

Safely transported an average of 150 students twice a day. Maintained contact with principals, teachers, and parents. Instructed students on the safety aspects of riding a bus.

Selected Accomplishments:
Ÿ Elected President of the Lafayette Parish School Board Bus Drivers Association, 1997 to 2000
Ÿ Compiled data comparing the cost of using contract bus drivers rather than owning and operating a fleet of buses.
Ÿ Attended emergency exit and fire drill seminars.

1988 to 2000

Owner / Manager / Technician
Managed day-to-day operations, installed, and modified computer systems.

1989 to 1996

Owner / Manager
Raised, financed, purchased, marketed, and sold exotic animals that required a great attention to detail and a strong business sense. Managed monthly expenses and income, liability insurance, workman’s compensation, quarterly income tax payments, balance sheets, and profit and loss statements. Traveled extensively for purchases from individual buyers. Raised and cared for animals from egg to hatchlings and then adulthood until sold.

1972 to 1989

Engineering Manager, Southeast Division Region I
1985 to 1989

Supervised and administered multi-million dollar government contracts and prepared $5 million budgets. Prepared annual departmental construction budget. Maintained a work order log and disposition of all work orders. Reviewed and approved all work orders. Coordinated and directed all REA projects in the division.

Project Engineer
1983 to 1985

Prepared work orders and assisted in preparing project budgets. Supervised project personnel including engineers, clerks, and contract personnel. Dealt with private parties or governmental agencies in order to obtain permits, right-of-ways, or encroachment permits. Contacted other utilities in case of joint use of facilities or right-of-ways. Conducted field surveys and cost studies. Prepared construction drawings, work order cost estimates, and cable schematics, and material requisitions.

Field Engineer
1974 to 1983

Supervised and observed, on location, construction jobs, drafted blue prints for the construction of aerial and buried telephone facilities and performed continuity tests.

Installer / Repairman
1972 to 1974

Installed and repaired telephones and service drops to the home or business. Used electronic noise emitting equipment to locate damaged aerial and buried cables then repaired or replaced section.

Construction Worker
Prior to 1972

Assisted in everyday operations of the phone company, which included installation and repair, central office maintenance, customer relations (service orders and complaints), and construction.


2002 to Present

Transportation Peer Committee

2001 to Present


1997 to 2000

Worked closely with the Supervisor of Transportation and bus drivers to ensure the safety of all riders. Acted as spokesperson for the bus drivers. Developed a presentation on cost variances between contract and board owned buses.

1994 to 1996


1992 to 1996

Representative of the Louisiana Chapter, West Zone
Involved with the promotion of EMU as a healthy means to obtain meat. Also the by products which are feathers used for costume decoration and the fat (oil) as an aid to relieving the pain of stiff joints and arthritic pain.

1990 to 1994

Attended charity events, which included “Food for Families” and “Toys for Tots.”

1989 to 1996


Judy Arabie - Just Your Type, Inc. - Résumé Manager - -


Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly skilled professional qualified by 15+ years of comprehensive experience and visible achievements within prestigious companies. Excellent time management and problem solving abilities: recognized by management and customers for productivity in high stress, deadline critical situations. Maintain highly functional, safe, professional work standards focused on quality control, cost effectiveness and workflow efficiency.


• Inter-Modal / LTL Delivery • Dispatcher - Safety Director
• Dock Worker/Forklift Driver • Reefer & Flatbed Experience
• HAZ-MAT Material • Supervisory & Training Abilities
• Heated Trailer Experience • Strong Customer Relations Skills

License: CDL Endorsements - HAZMAT Double-Triple Class "A"
Accident-Free - $2+ Million Miles


Southeast Transportation
2000 - Present
• Deliver and pick up freight, F.A.K. Drive 2,000 miles per week, averaging 30 P/D per week.
• Travel through 12 assigned states, with various types of freight, including hazardous goods, food products, automotive parts, and medical supplies.
• Recently awarded Letter of Recognition from the Guarantee Department for continually achieving 100% On-Time Delivery.

Central-Midwest Transportation
1982 - 1999
Driver/Trainer / Dispatcher/Safety Director
• Drove inter-modal routes throughout rail yards and container yards within the Chicago metropolitan area.
• Critiqued performance of all new drivers, evaluating their skill level and ability for potential success in the company.
• Recognized as #1 Senior Driver in the company, with the highest employment longevity.
• Awarded quarterly safety/performance bonuses for 18 consecutive years.
• As Dispatch/Safety Director, supervised 30 drivers on 2 shifts. On-call 24/7 every other week. Implemented and conducted safety programs for all drivers.


Professional CDL Training Institute, Waukesha, Wisconsin
CDL Certificate

PRWRA Joellyn Wittenstein-Schwerdlin - A-1 Quality Résumés & Career Services - 1819 Oriole Drive - Elk Grove Village, Illinois 60007 - 847-285-1145 - 847-285-1838 fax - -

Flight Attendant

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Customer Service / Problem Solving / Organizational Expertise

· Over four years of successful experience in customer service and customer response operations.
· Proven ability to adjust to changing situations; utilize good judgment during unexpected emergency situations.
· Genuine team player committed to positive performance and efficient operations.
· Demonstrate leadership and problem solving, meet day-to-day challenges and juggle multi task management.
· Build relationships with customers through attention to detail and providing service and solutions.
· Maintain broad knowledge of airline safety and service procedures.
· CPR / First Aid Certified


· Policy and Procedure Enforcement
· Regulatory Compliance
· Crisis Management
· Organizational Leadership / Team Building
· First Aid and CPR Training
· Communication Skills (Verbal / Written)
· Training and Development
· Flexible and Adaptable
· Creative and Innovative
· Quality Control


Current (Part-time)
Sales Associate, Misses Casual
· Coordinate wardrobes and provide advice on individual clothing and accessory selections.

1999 to 2003
Flight Attendant (Furlough)
· Completed extensive safety inspections prior to take off and landing in keeping with company practices and FAA regulations
· Implemented safety procedures and the verification of safety measures in conjunction with cabin and crewmembers, performing security sweeps intermittently throughout the flight.
· Coordinated the service arrangements including food and beverage and tax-free shopping on board.
· Greeted and assisted passengers including small children, elderly, and handicapped.
· Outstanding Customer Service Honor Roll Pass, October 2002, May 2002
· Completed extensive safety inspections prior to take off and landing in keeping with company practices and FAA regulations

1998 to 1999
Art Instructor

1997 to 1998
Medical Assistant


Certified Flight Attendant Certificate of Completion
· Jet Recurrent Annual Refresher Courses

1996 to 1999
Anthropology Curriculum

Judy Arabie - Just Your Type, Inc. - Résumé Manager - -

Maintenance Supervisor Railroad

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


· Accomplished supervisor with 20+ years management experience, directing all aspects of railroad infrastructure maintenance and construction. Recognized for solid work ethic and productivity. Good verbal and written communication skills facilitate conveying project requirements and delegating tasks.
· Excellent organizational skills; capable of prioritizing and managing heavy workflow to optimize time and resources. Service-oriented and driven to achieve goals. Able to supervise projects to meet challenging goals and objectives. Win through patience and resolve.
· Thrive in a team environment. Possess talent to motivate and work with people across a complex organization. Cognizant of labor agreements and apply provisions in effective manner.
· Recruit qualified suppliers and contractors. Negotiate favorable contracts and agreements with outside contractors and suppliers. Schedule labor to reduce downtime. Ensure completed work and materials meet established specs; review and inspect work in progress to confirm compliance.


GLTX - Bessemer & Lake Erie RR – Greenville, Pennsylvania
1978 – Present
MAINTENANCE SUPERVISOR, Maintenance of Way Dept. (1989 – Present)
CARPENTER (1981 – 1985)
LABORER (1978 – 1981)
· Manage Track Department and supervise daily activity and productivity of personnel in construction and maintenance of main tracks, branches and yard tracks. Focus on maintenance contributed to achievement of no mainline derailments due to maintenance problems since the early 1990s.
· Oversee personnel in Bridge & Building Department; construct, maintain and repair buildings, bridges and various other facilities and structures. Plan, organize and execute day-to-day operations of bridge department. Simultaneously manage and coordinate multiple projects.
· Member of 4-person team to implement safety program. Achieved excellent safety record in 2003 with 1 FRA reportable and 0 lost time injuries.
· Able to plan operations and execute the plan. Thorough knowledge of building practices, labor, equipment and materials. Assemble and train a cohesive team; analyze and control schedules; implement cost controls. Oversee inspections of main lines, branches and yard tracks as required by FRA to verify maintenance is done properly and to minimize costly repairs.
· Provide annual work program (daily and seasonal) and information required to prepare capital budget. Estimate man-hours and material required for specific projects. Set specifications; requisition materials and equipment; obtain bids from contractors and suppliers. Completed 2003 Capital Program within 10% of forecast and ahead of December 31 deadline by several weeks.
· Coordinate schedules with other departments, outside contractors and internal staff to optimize time, manpower, equipment and material. Keep communication lines open between superiors, subordinates, outside people and self to promote accuracy and efficiency.
· Oversee and analyze activities as they take place and make updates and changes as needed for safe, efficient, successful completion of projects.


PA DOT Bridge Safety Inspection and Certification
Track Foreman Training
Lead-base Paint Abatement Supervisor Training
Tamper Application School
Derailment / Accident Investigation Course
Mobile Crane Safety
OSHA Safety and Health of the Construction Industry
Industrial Electricity
Harassment in the Workplace Awareness Training
Track Inspection (Zeta Tech.)
Roadway Worker Protection Training


A.S., Civil Engineer Tech, Youngstown State University – Youngstown, Ohio
A.S., Architectural Engineer Tech, Penn State University – Sharon, Pennsylvania

Jane Roqueplot - -

Maritime Captain

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Maritime Captain-Manager with over 25 years’ experience in offering high level of hands-on services, including planning, leadership, and problem-solving for clientele with stringent demands. Affable personality with ability to communicate with passengers and crew members; fluent in English, Spanish, French, Dutch, German, Italian and Swahili. Proactive problem solver with strong commitment to excellence.

Summary of Expertise
· Over 25 years’ experience in maritime industry
· Certified MCA Class IV British Yacht Captain, 3000T
· Discreet, trustworthy, and reliable
· Flawless safety record
· Certified Belgium Captain (1997)
· Certified Panamanian Captain
· F.A.A. Commercial Helicopter Pilot (1991)
· A.R.P.A and G.M.D.S.S.
· Certified medic in CPR, Defibrillator and Oxygen
· Expertise in navigation and astronomy
· PADI assistant instructor
· Proficient in the use of new maritime technologies
· Skilled tourism planner and coordinator
· Manage technical problems
· Outstanding communication skills
· Fluent in several languages
· Strong familiarity of USCG, ISM and MCA regulations
· Experienced in yacht repair and refurbishment

Professional Experience





(1996 - 2001)

(1992 - 1995)

· Effective conduct of tasks as Captain, such as safe navigation, assisting guests with specific requirements, and preparing formal documents for authorities.
· Vast charter experience with intimate knowledge of the Caribbean and Mediterranean Seas.
· Manage major refurbishment projects, including renovation of electrical, plumbing, safety and communications equipment, as well as engines, generators, and tenders.
· Safeguard smooth operations of yachts resulting in complete owner/passenger satisfaction.
· Upholding rigorous safety measures for both passengers’ and crews’ well-being.
· Assist in vessel selection for purchase and in evaluating pre-purchase condition.
· Monitor engines and electronic devices ensuring maximum reliability.
· Supervise costs and materials, ensuring owner’s specifications are completely met.
· Plan and lead passenger excursions, ensuring complete discretion and high professionalism.

Additional Experience

Independent contractor entrusted with supervision of delivery from various other vessel types, including motor powered and sailing ships, in Atlantic Ocean, Pacific Ocean, and Indian Ocean regions.

Coordinated European branch efforts overseeing multi million dollar sales, delivery and installation of computers from Taiwan to Europe and Africa.

Maintained complete management of some boats in shipyard, including negotiating and closing contracts; forecasting schedules and expenses; supervising construction and/or maintenance work; personnel selection, scheduling and evaluation; implementing cost control measures; and selecting and training vessel crews.

Maritime Studies
· Vessel Construction and Stability
· Data Technology
· Safety at Sea (IMS standards)
· Astronomy and Navigation
· Communications at Sea
· Piracy at Sea


Business and Marketing Management

Technical Skills

Proficient use of equipment such as satellites communications radio (GMDSS), Radar (ARPA), and general electronic devises used on mega yachts.

Language Skills

Fluent in English, Spanish, French, Dutch, German, Italian and Swahili.

Additional Information

Work Eligibility Status: Legal Resident of the United States
Patricia Traina-Duckers - The Resume Writer -

Operations Manager Public Transportation

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Over 10 years experience in the Transportation Industry. Strong record of revenue improvement and quality/ performance management. Excellent qualifications in operations planning/ management, customer management, and fleet management. Areas of expertise encompass:

• Operations Management • Productivity Improvement
• Human Resource Management • Budgeting and Financial Analysis
• Service Improvement • Strategic Planning
• Public Safety and Security • Team Building and Leadership
• Regulation Compliance


Industrial Transportation, Twin Falls, ID
1998 - Present
Operations Manager
Directed staff of 65 drivers and oversaw entire operation of facility, including staffing, budgeting, financial reporting, cost control, dispatching, routing, scheduling, DOT regulatory affairs, safety, training and customer management.

• Monitored operations of public transportation system to ensure quality service and compliance with regulations. Identified community issues and re-evaluated company goals.
• Improved service and efficiency by determining need for changes in service, such as additional vehicles, route changes, and revised schedules.
• Observed employees treatment of passengers and adherence to regulations and schedules, reducing schedule delays, accidents, and complaints.

Doyle Coffee Roasting Company, Twin Falls, ID
1992 - 1998
Owner / Manager
Built successful restaurant/coffee shop with full financial accountability. Developed all principles and processes for providing customer service, marketing promotions, cash flow projections, menu planning, and inventory control.

• Increased annual gross revenues 500% within a five year time period.
• Developed outstanding staff of 25 through knowledge in recruitment, selection, and training.

Wordsmith Couriers, Seattle, WA
1989 - 1992
Air Driver Dispatch Supervisor / Ramp Supervisor
Supervised 25-50 drivers including dispatching, training and certifying on safe driving methods. Oversaw loading and unloading of freight from aircraft, ensuring quick turn around times.

Computer knowledge in several software applications including: Microsoft Word, Excel, WordPerfect, Windows NT, Email, Internet, and Group Wise.


University of Washington , Seattle, WA
B.A., Political Science, Minor: Business


CDL License, Class B - Passenger and Air Brake Endorsement

PRWRA Denette Jones - Accurate Typing Services - -

Operations Manager Start Up Operations

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Position utilizing extensive transportation industry experience, proven ability to open new offices and successfully expand operations, strong customer service, sales, and administrative experience, exceptional people skills, and a documented record of significant accomplishments in all previous duties.


Skilled in all aspects of business development for start-up operations, opening of new offices, recruiting new employees, initial advertising and marketing, capitalization and funding, operational management, developing business plans and strategies, transportation and fleet management, client relations, instituting cost controls, internal audits, and customer service.

Motivating and training new staff, budgeting and cost controls, instituting preventative maintenance and safety programs, ensuring completion of special projects, scheduling tasks and projects, price negotiations, program implementation, records management, accounts receivable / payable, and working with accountants to ensure proper financial reporting.

Making sales presentations and prospecting for new business, monitoring the competition, achieving targeted sales goals, promotion planning, account development, and designing programs to increase revenues.

Extensive experience in purchasing and procurement, skilled in obtaining the best prices and quality for equipment, parts, and supplies, utilizing contacts to find dependable contractors and mechanics, and maintaining accurate inventory.

Fully bi-lingual in Spanish and English, group training ability, production of proposals, advertisements, memos, correspondence, and reports, counseling and disciplining employees in an effective manner, correspondence, coordination of special events, and expertise in business communications.

Consistently noted by employees, regulatory agencies, clients, and the public for superior detail-oriented management skills, uncompromising professional ethics, ability to prioritize tasks to accomplish maximum results, timely completion of projects, and a reputation for solving organizational problems with innovative solutions.


Professional On-the-Job Training
• Labor and Fuel Cost Controls
• State and Federal Regulations
• Staff Supervision and Training
• Basic Daily Bookkeeping and Payroll
• Driving Safety and Accident Prevention
• DOT Rules and Permitting Requirements
• Purchasing of Vehicles, Parts, and Equipment
• Fleet Management & Vehicle Maintenance Programs
• Satellite-Based Computerized Vehicle Tracking and Monitoring Systems

Lincoln High School, Lincoln, NE
H.S. Diploma


SFB Trucking, Cleveland, OH
1990 - Present
Owner / Operator
HR Duties: Hired, supervised, coached, and motivated a staff of 175 personnel, including drivers, mechanics, bookkeepers, and office staff. Ensured that all personnel were managed effectively, coordinated recruitment, administered salary structures and payroll, implemented and facilitated training programs, and mentored employees to develop safety awareness and customer service skills.

Business Development Duties: Developed and implemented business plans for targeted growth, planned, monitored, and met all company profit goals and objectives, supervised day-to-day operations, identified new and existing markets for expansion, ensured collection and control of funds, and managed all marketing efforts.

Administrative Duties: Maintained an up-to-date knowledge of all applicable state and federal laws and DOT regulations, updated staff on new guidelines, identified cost-effective insurance and liability strategies, managed accounts payable / receivable, answered correspondence, tracked and monitored financial performance, and solved organizational problems as needed.

• Initially hired as a management trainee to learn all aspects of a growing family-based DOT-approved and permitted transportation business, including bookkeeping, payroll administration, vehicle maintenance, and daily operations.
• Promoted to manager in 1990 with responsibility for directing all operations, consisting of transporting passengers in DOT-approved 14-passenger / 2-driver vans throughout the entire 48-state continental U.S.
• Primary passenger and customer base includes a wide range of college students, Spanish-speaking travelers, technical and blue-collar employees, families, and other travelers requiring economical transportation, with 50% speedier service than commercial bus lines.
• Successfully grew business from 3 offices to open additional offices, including renting office space, setting up all operations, hiring new staff, and marketing. Implemented an effective surprise inspection program for all offices on a 2-week rotation basis. Also set up 2 franchise operations in Mexico.
• Increased fleet from 5 to 30 vans, instituted effective maintenance programs to prevent breakdowns and repairs, and put in a new PDT 100 satellite-based computer reporting system in each van that monitored the speed, tracking, and safety of all vans, at a cost of $1,300 per vehicle plus additional monthly charges.
• Personally handled hiring and training of personnel, increased staffing from 20 employees to 175 employees, including drivers, office staff, bookkeepers, and outside CPAs.
• Achieved a record $3 million in gross revenues ($2.5 million net) through aggressive advertising and marketing, careful labor and fuel cost controls, accurate bookkeeping, and sound financial management.

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 -

Operations Manager Trucking

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Operational Director with with 25 years experience in management, training, operational design and administration, in the third party logistics and transportation industry. Serve as key liaison between local and corporate management in multi-state expansion projects and business development ventures.


• Formulated Policies, Manuals, and Standard Operating Procedures.
• Oversaw multi-site operations for 6 plants, 500+ personnel and budgets in excess of $40 million.
• Reduced turnaround time for shipping orders by as much as 30%.
• Made critical decisions in an industry driven by "right now" delivery of service.
• Tracked orders to coordinate operations of 200 trucks, 20 customer contracts, and 65 vendors.
• Risk/Facilities Management Specialist handled all departments in 420K square foot warehouse.
• Took initiatives to increase customers accounts by as much as 300% (from $1 million to $3 million).
• Initiated Quality Improvement Program to increase competence and performance of personnel, generated annual savings of $350K.


Baker and Baker, Inc., Grove, OH
1992 - Present
Regional Vice-President/General Manager
• Managed warehouse operations, shipping, receiving, P&L for cold storage and distribution facilities in excess of one million square feet.
• Handled 20 major national accounts including: Sara Lee, ConAgra, and Heinz.
• Established Performance Based Incentive program with employees to increase productivity, strengthen ownership of corporate goals, and increase shared responsibility for profit.
• Coordinated systems, procedural, and facility transitions related to a national merger.
• Established work standards, job description, and performance evaluations.
• Implemented productivity tracking system to enhance efficiency and increase accountability.

Octagon, Inc., Macon, GA & SouthVille City, NJ
1982 - 1992
Manager of Distribution
• Managed complete P&L for shipping and receiving, inventory control, purchasing, maintenance, hiring, firing and training personnel.
• Initiated Quality Improvement Program to improve communication and customer service.
• Took steps to enhance union/labor relations through training and clear articulation of positional expectations.
• Developed research criteria and implemented strategies to penetrate new markets.
• Conducted feasibility studies of alternate sites to maximize revenues and reduce overhead.
• Reduced staff, contained cost, increased employee competence, while saving $350 thousand per year.
• Taught and coached customer centered thinking, led to improved corporate image and increased consumer satisfaction.
• Closed distribution warehouse on time, under budget, and without labor disputes.

Distribution Center, North Brownstown, IL
1977 - 1982
Regional Warehouse Manager
• Served in a variety of capacities, started as Warehouse Operator, moved to Customer Service Representative and handled Account Coordination of three warehouses.
• Enhanced skills in all areas of operation as Warehouse Supervisor and then Manager.
• Improved profit levels, productivity, and service levels in all facilities.


Mount Saint Joseph College, Emersonville, Arkansas
Bachelor of Science, Finance and Economics
Additional training in business management, debt reduction, cost containment, negotiations, business and ethical conduct, and multiple computer based business applications.

PRWRA Ric Lanham - - RL Stevens & Associates -

Terminal Manager

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Customer Service • Promotions • Retail Sales • Operations

· Respected, dedicated team member/manager with 15+ years of experience and a strong desire to succeed. Dependable, creative, organized and detail-oriented. Expertise includes:
· Office Management
· Budget Administration
· Equipment Maintenance
· Customer Relations
· Payroll/Billing
· Problem Resolution
· Training/Development
· Accounts Payable/Receivable
· Purchasing
· Marketing
· Inventory Control
· Project Management

· Possess clear understanding of business operations. Meticulously manage daily office operations. Analyze and project business needs. Assess organizational needs and streamline operations with an eye toward increasing efficiency and productivity.
· Design materials to promote education and services, enhancing and protecting image and reputation of company and its products/services. Competitively position company within marketplace and provide market distinction.
· Resolve problems with speed and diplomacy. Employ interpersonal skills to communicate solutions to diverse groups/individuals in day-to-day occurrences as well as in emergency situations.
· High-energy, self-motivated professional; thrive on challenges; utilize available resources. Able to multi-task and work unsupervised; equally effective as team member/leader; quickly learn new skills. Demonstrate oral and written communications skills.
· Computer experience includes Daq Easy (payroll), One Write Accounting, Tracker Plus (database), MS Word and Excel.


Student Transportation of America – Hermitage, Pennsylvania
1996 – Present
(formerly Garrett’s School Bus Company & Auto Sales)
· Direct day-to-day operations of bus transportation for three local school districts. Ensure safe, reliable, on-time service with efficient and cost-effective solutions to routing issues. Supervise approximately 50 staff.
· Liaison between bus company and school district. Schedule extra trips, prepare fuel reports, track repair orders for inventory. Remain calm and act quickly in emergencies. Negotiate scheduling and billing issues.
· Use clear, concise communication skills in conjunction with organizational skills to perform dispatching duties.
· Instituted new bonus policy to improve attendance. Implement driver recruitment program to ensure adequate staffing levels. Track status of drivers’ job-related training. Plan monthly safety meetings.
· Well-versed in contract details of each customer. Recommend modifications for contract renewals. Adhere to operational and advertising budget guidelines. Participate in annual budget planning.
· Develop charter business for summer months and non-school days.
· Created Bus Safety Education Program and Bus Safety Puppet Show for elementary students.
· Manage advertising and marketing program.
· Coordinated with Dean’s Dairy to publish bus safety rules along with Student Transportation of America on side of milk carton during bus safety week.
· Notified newspaper of Bus Safety Puppet Show, generating free publicity.
· Write article for publication in newspaper reminding drivers of the details of bus stopping laws.
· Entrusted with STA promotions within School District Publications and Events.
· Member, Midwestern Pupil Transportation Association.

Wal-Mart – Hermitage, Pennsylvania
1991 – 1995
· Directed customer relations, sales promotions, supplies ordering and equipment maintenance. Hired, trained and scheduled staff.
· Competently and efficiently performed film processing and printing.

Diane Miller – Sarasota, Florida
1983 – 1989
· Sold infomercials and produced feature stories on local businesses to air on cable station.
· Performed as on-air talent, writer and editor for Sarasota on Review.
· Assisted with multi-media presentations at Sarasota Memorial Hospital.

Riley Productions – Sarasota, Florida
1987 – 1989
· Performed technical functions in production of commercials and corporate videos.
· Assisted in production of Blake Health Magazine, a 30-minute medical show that aired within hospital system.

ABC Affiliate, Channel 40 – Sarasota, Florida
1983 – 1987
· Promoted from technician to producer of noon newscast.
· News videographer.


Behavioral Management Training

B.S., Communications Media, (Minor in Fine Arts) 1983, INDIANA UNIVERSITY OF PENNSYLVANIA

Jane Roqueplot - -

Transportation Planner

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Eight years of progressive experience in the planning, implementation, and management of transportation and environmental programs. Proven track record in managing multiple projects and maintaining successful relationships with federal, state, and local agencies and special interest groups.

Major strengths include:
• Transportation Planning • Program/Project Management
• Land Use Management • Environmental Assessments
• Oral/Written Communications • Computer Technology

Specific Skills:

Oral/Written Communication: Coordinated Public Scoping Meetings and Advisory Committees, prepared Environmental Assessments, prepared factsheets, newsletters, brochures and proposals, conducted document reviews, responded to public inquiries, facilitated project "kick-off" meetings and project team meetings, coordinated with community organizations and regulatory agencies in resolving project-specific issues, and providing alternative courses of action.

Transportation Management: Bicycle and Pedestrian Master Planning, school bus services and safety programs, community mass transit services, fuel conservation initiatives, fleet-car management, transportation of hazardous waste policies and procedures.

Land Use Management: Bikeway and Pedestrian alternative modes analysis; Environmental Impact Assessments; Environmental Compliance Assessments; Phase I Environmental Site Assessments for Real Property Transfers; Site Characterization Studies; Remedial Investigation and Feasibility Studies; air and water quality permitting actions.


Manning and Associates, Boise, ID
1994 - Present
Transportation Planner
Developed and implemented urban and rural bikeway and pedestrian policies and capital improvement programs, in accordance with the Transportation Planning Goal, the Regional Transportation Plan, the Comprehensive Framework Plan, and the Americans With Disabilities Act. Member of Rideshare Committee.
• Initiated public outreach efforts for the Pedestrian Master Plan through formation of a Citizen Task Force, and participation in the recent regional Transportation Fair.
• Identified funding sources to construct 100% of Phase I projects for the Bridges Accessibility Project.
• Presented the status of bicycle program before the State's Bicycle Advisory Committee during their recent visit to the area.

US Army Corps of Engineers, Baltimore, MD
1992 - 1994
Community Planner
Performed environmental assessments and formulated environmental compliance strategies for Federal installations in accordance with National Environmental Policy Act (NEPA).
• Initiated and organized compliance support programs for the Department of the Army's Environmental Compliance and Assessment System (ECAS) program; and to address NEPA compliance of Master Planning construction activities.
• Managed three Environmental Impact Statement (EIS) projects and five Public Scoping Meetings held across the US in support of the Department of Energy's (DOE) commercial Clean Coal Technology Demonstration Program.
• Served on numerous interdisciplinary study teams to conduct real property transfers, evaluate environmental impacts, analyze hazardous waste issues, and coordinate Federal and state air and water permit application processes.

Octagon Industries, Washington, DC
1990 - 1992
Environmental Analyst
Assisted Federal Program Managers at the Department of Energy's (DOE) Headquarters in the development of formal project management systems. Provided regulatory compliance analyses in the environmental cleanup of hazardous waste at the Savannah River Site (SRS), a Federal research facility.
• Developed Project Baselines that established technical requirements, milestone schedules, and cost estimates for activity planning, execution, and evaluation of SRS's waste management activities.
• Wrote portions of planning documents that standardized procedures for onsite transportation of hazardous materials in accordance with Resource Conservation Recovery Act (RCRA), the South Carolina Hazardous Waste Management Regulations, and the Hazardous Materials Transportation Act (HMTA).

US Army Transportation Corps
1986 - 1990
Transportation Officer
Coordinated community transportation services for routine, recreational and emergency operations for 16,000 Americans living in Germany. Advised senior community officials and service groups on the best course of action regarding the communication of these services through public outreach techniques.
• Initiated a quality surveillance program that improved services and reduced operational costs by $180,000 over a two-year period by promoting fuel conservation, introducing flexible work schedules in fleet-car operations, improving existing mass transit services, and re-routing school buses; these measures were instrumental in the community winning the "Best Energy Management Award" for the region.
• Successfully promoted a volunteer school bus monitor program that resulted in a 400% increase in participation with a corresponding decrease in student misconduct and potential safety hazards.


University of California, Los Angeles (UCLA), Los Angeles, CA
B.A., Geography


• PC/Microsoft Windows; Macintosh/System 7; and Sun Workstation/UNIX computer platforms; Microsoft Word, Excel, Publisher, PowerPoint; CorelDRAW! and FrameMaker software. Exceptional aptitude for adapting to systems quickly when introduced to new or custom software applications. Keyboarding speed of 76+ words per minute.


• Managing Wetlands and The Permitting Process, US Army Corps of Engineers, 1994.
• Council on Environmental Quality (CEQ) National Environmental Policy Act (NEPA) Perspectives Workshop, EPA, 1994.
• Planner/Project Manager Orientation Course (Water Resources), US Army Corps of Engineers, 1993.
• Technology (Strategic) Planning, Graduate School of Management and Technology, University of Maryland, 1992.


• Author, The Business Planning Process; paper selected for publication in a technical writing course book, 1994.
• Elected Board Member and newsletter Editor, Hobbits Glen Homeowner's Association, 1994.
• Co-author, Group Behavior Analysis of the Howard County Public Hearing Process: A Conflict Management Approach, University of Maryland, 1993.
• Recipient, Department of the Army Superior Performance Award, 1993.
• Recipient, Army Meritorious Service Medal, 1990.

PRWRA Rebecca Smith - Rebecca Smith's eResumes & Resources ( - Online Learning Center ( -

Truck Driver

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Experience driving 18-wheeler trucks and fork-lift, authorized to transport hazardous material, strong background with shipping and receiving in relations to loading and reloading/docking trucks as well as yard switcher duties.


Acme Delivery Service, Newark, New Jersey
1999 - Present
Yard Switcher/Warehousing
• Managed 211 doors/loading docks.
• Prepared and transported trucks to the warehouse for loading and unloading.
• Removed trucks from load line as well as sealed trucks for assignment to dispatch and drivers for pickup and delivery of freight.
• Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and transported as well as provided positive verification of goods that are loaded and unloaded on trucks.

SFB Trucking, Jersey City, New Jersey
1991 - 1999
Tractor Trailer Driver
• Picked up and delivered freight and containers from pier to customers from seaport and warehouse.
• Unloaded and reloaded trucks, trailers, as well as containers for transport or delivery.
• Operated hi/low, fork lift.
• Routed trucks to various locations as needed.
• Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and transported as well as provided positive verification of goods that are loaded and unloaded on trucks.

FJK Driving, Trenton, New Jersey
1986 - 1991
Tractor Trailer Driver
• Picked up and delivered freight and containers from pier to customers from seaport.
• Routed trucks to various locations as needed.
• Communicated with shipping and receiving personnel regarding bills of laden, freight being delivered and transported as well as provided positive verification of goods that are loaded and unloaded on trucks.

Baker and Baker Foods, Newark, New Jersey
1979 - 1986
Truck Driver
• Delivered dairy products to various supermarket and food chains.
• Operated 18-wheeler truck.


Monroe High School, Trenton, New Jersey
H.S. Diploma


CDL/Class A and HAZMAT - Hazard Materials Transporter

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 -

Truck Driver Best

Stan Adams
4567 9th Avenue, Portland, OR 97225 / Tel# (503) 555-3479 Email:

Truck Driver


Truck driver with over five years experience delivering fragile and hazardous materials throughout the Northwest. Perfect driving record, including several company awards for safety and efficiency. Expertise in HAZMAT procedures and emergency containment measures. Demonstrated ability to learn and use new computer technologies to improve delivery scheduling and tracking. Accurate sense of direction and comprehensive visual memory.


· Tractor-trailer Operation
· Safety Measures
· Security Techniques
· Loading and Unloading
· Computer Literate
· HAZMAT Deliveries
· Forklift Operation
· Warehouse Management
· Inventory Maintenance


2000 - Present
Truck Driver
Transported hazardous materials from customer sites to authorized containment facilities. Employed industry standard HAZMAT procedures. Verified security and condition of cargo, truck, and protective clothing. Reported all unsafe conditions to management.
· Practiced careful, defensive driving techniques to attain and maintain a perfect safety record.
· Attended annual re-licensing to learn about new laws and HAZMAT industry procedures.
· Developed rapport with clients to improve communication between loading crews and drivers and emphasize appropriate safety measures.

1997 - 2000
Delivery Driver
Loaded, delivered, and unloaded business records for records management company. Verified bills of laden, routes, and delivery schedules. Maintained cargo security at all times.
· Pilot-tested a GPS-enabled inventory tracking system to identify system flaws.
· Implemented on-board navigation system, resulting in a 23% decrease in average delivery time.
· Monitored delivery truck performance and performed routine maintenance.
· Maintained complete records of truck maintenance, delivery schedules, customer issues, and location notes to inform management of delivery operations.

1996 - 1997
Forklift Operator
Transported fragile glassware between freight trucks and warehouse shelves. Assisted with inventory control. Maintained warehouse organization and cleanliness. Operated internal combustion, electric, narrow aisle, and large capacity forklifts.
· Developed and implemented a 10-point security and safety checklist for forklift operators.
· Designed a color-coded shelving map to locate goods and maintain organization.
· Performed routine maintenance on forklifts to ensure proper working condition.


High School Diploma, 1996
Lincoln High School, Portland, Oregon


Commercial Drivers License, Class A, Oregon
HAZMAT, Hazardous Materials Transporter

Truck Driver Dispatch

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


· Goal-oriented driver with distinguished safety record and 12+ years of long distance over-the-road experience in 48 states. Dedicated employee with strong work ethic and noteworthy attendance record. Detail-oriented in all aspects of material handling. Excellent organizational skills; flexible to changing priorities.
· Extensive experience driving, handling, loading: 10-speed freightliner, 13-speed Kenworth, refrigerated trailer, 53-foot van trailer, light/heavy trucks, tractor-trailers, forklifts, flatbeds, single-/double-drop trailers.
· Hardworking, self-starter with proven record of responsibility and time management skills. Established reputation for highly reliable and competent performance; consistently meet deadlines. Apply sound judgment to identify and resolve problems. Skilled dispatcher.
· Noteworthy personnel management skills. Work well with a wide variety of people at all levels. As head of Driver Retention Committee, improved drivers’ morale and boosted retention rate to 65%.
· Supervised and trained drivers. Rewarded by promotion to lead driver for presenting recommendation/plan to change transportation lane to expand business. Knowledgeable in working with bills of lading and inventory records.
· Initiated plan to acquire faster computers to more efficiently dispatch drivers. Member of board that implemented programs/processes that improved efficiency 23% overall.
· Understand safety rules/regulations to ensure public safety and safety of driver and equipment. Complete pre- and post-trip Driver Vehicle Inspection Report for each unit of equipment, which includes inspecting the truck for defects before and after trips and submitting report indicating condition. Affirm that cargo is loaded properly so it will not shift during transport.
· Received 2-year letter for safety. Apply professional training, knowledge, and regulations of commercial driving techniques and skill in maneuvering vehicles in difficult situations such as narrow passageways, public parking lots and customer delivery dock areas. Comply with all federal, state and local regulations concerning safe vehicle operation. Stay alert to prevent accidents. Thorough knowledge of DOT regulations/log reporting.
· Effective team member; equally competent working independently and unsupervised. Clean DMV record and consistent work history.
· Computer savvy. Qualcomm Communications.


J.B. Hunt – Lowell, Arkansas
2001 – Present
D.E. Jonsen – Grove City, Ohio
2000 – 2001
Nordic Express – Manitowoc, Wisconsin
1999 – 2000
All American Transport – Francis Creek, Wisconsin
1989 – 1999


Staff Sergeant, Honorable Discharge, 1989, U.S. Army
Communications Specialist • Airborne • Ranger School


Pennsylvania CDL, Class A, Endorsements for Haz-Mat, Tanker

Recent courses include:
Driver Recruiting
Smith System Safe Driving

Driver Retention
Hazardous Material Safety Transportation

Graduate, 1989, Truck Driver Development Services – Lake Milton, Ohio
ICC Regulations • Log Book • Backing and Docking • Inspection • Safe Driving — Recipient of Safe Driver Award

Graduate, 1986, Farrell High School – Farrell, Pennsylvania

Jane Roqueplot - -