Customer Service Management

January 1, 2006

Phillip Moore
86682 Nineth Common
Arlington, TX 76016

Dear Mr. Moore:

I recently viewed your advertised opening for a __________(TITLE) and want to show how my skills and experience fit your needs. I have over 15 years successful and consistent track record of effective customer service management, including proficiently defusing irate customers to create satisfied customers, team development and successes, and budget and fiscal achievements. My record is one of workplace and workflow process improvements and achievements. I have consistently motivated teams to achieve high standards and goals. In addition to my resume for the position of __________(TITLE), please also consider the following:

I've successfully implemented a new corporate initiative Ð the Six Sigma Quality Improvement Program Ð writing and establishing policies and procedures.
I've created strong team development and cohesiveness, valuing diversity, rewarding performance and coaching for improvements.
I'm a consistent performer ensuring customer satisfaction and developing customer loyalty.
My track record is of progressive responsibility and promotions.

I thrive in a fast-paced environment and delight in the challenges customer service provides. I make quality decisions and have consistently contributed to corporate bottom line. I would like the opportunity to be a strong contributor in your organization.

Thank you for taking time to review my resume. I will contact you in a few days to confirm receipt, answer any questions you may have, and to discuss the possibility of an interview.


Drew Sterling