Resumes by Career: Changing Careers

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE: Position as Adjunct Faculty teaching Criminal Justice, Political Science, Urban Affairs, American History, or Public Administration.

QUALIFICATIONS: Dedicated and animated teacher with successful record of developing and implementing new curricula in multi-cultural environments. Recognized by staff, faculty, and students for innovative instruction style and sincere care. Experienced teaching Political Science, Contemporary American History, Criminal Justice, Public Administration, and World Civilization at undergraduate-level. Ten-year record as police instructor - New York State Method Of Instruction Certified. Bi-lingual (English-German) with conversational skills in Spanish. Master’s degree in Political Science.

EXPERTISE IN:
· Interactive & Multimedia Instruction
· Student Services
· Special Events Planning
· Textbook Review & Selection
· Curriculum Development/Implementation
· Lesson Plan/Exam Development
· Classroom Management
· Cross-level Instruction

PROFESSIONAL EXPERIENCE

QUEENS COLLEGE, New York, NY
2002 - Present
Adjunct Faculty Political Science
2002 - Present
Adjunct Faculty Contemporary American History
2003 - Present
Adjunct Faculty Criminal Justice (Policing in America)
2003 - Present
Substitute Lecturer World Civilization
2003 - Present
BARUCH COLLEGE, New York, NY
Substitute Lecturer in Criminal Justice and Public Administration
2000 - 2001
NEW YORK POLICE DEPARTMENT (NYPD), New York, NY
1983 - 2003
Sergeant since 1989, holding multiple medals and community service awards. Special focus:
INTAC (Uniformed in Service Tactical Training) Supervisor - Counter-Terrorism Instructor - Boro-based training - Police Science Recruit Instructor (Police Academy) - Special training in OSHA, hazmat regulations, and suicide awareness.

INITIATIVES & ACCOMPLISHMENTS AT QUEENS COLLEGE, NY
2002 – Present
· “September 11, 2002” — First anniversary of Sep 11, 2001. Initiated and orchestrated highly successful college-wide event with expert speakers.
· “The Importance of Political Involvement” — Invited and arranged for New Jersey Assemblyman Willis Edwards III’s presence as guest speaker for Political Science class.
· “Orange Alert” — Law enforcement’s response to the threat of terrorism. Organized assembly for college’s activity period; invited NYPD lieutenant & sergeant as guest speakers.
· “Barbie & Ken in the Workplace” — Co-developed panel discussion about gender roles in the workplace; open to entire college and attended by faculty members.
· “Women in Law Enforcement” — Organized theme lecture in celebration of Women’s History Month. Guest speaker: Assistant Commissioner of Training, NYPD.
· “African-Americans in Policing” — Invited guest speaker for special lecture in celebration of Black History Month; Mr. Roger L. Abel (former president of NYPD Guardians Association; an African-American NYPD fraternal organization).
· “Group Dynamics” — Substitute facilitator on group psychology, using policing video and interactive dramatization.
· Mentoring Program Liberal Arts & Sciences Department
Asked by Chairperson to set up and run student-mentoring program following frequent student requests for advice.
· Community Outreach Volunteer Program
Memorial Intermediate School, West Paterson, NJ
Developed lesson plans on drugs, child abduction, and gang behavior education and awareness and held well-received sessions for students ranging from Kindergarten through 8th grade, including parents. Achieved successful cross-level customization of material and presentation.

EDUCATION, CERTIFICATION, AND AFFILIATION

MASTER OF ARTS DEGREE—2000
Major: Political Science
Baruch College–New York, NY
Graduated magna cum laude
Recipient Herbert Bienstock Research Award

BACHELOR OF SCIENCE DEGREE—1995
Major: History
The College of Staten Island—Staten Island, NY
Graduated magna cum laude

AMERICAN POLITICAL SCIENCE ASSOCIATION (APSA)—Member since January 2003

CERTIFIED SIMMUNITION TRAINING AND SAFETY SUPERVISOR—2001
Simmunition Division SNC Technologies, Inc. New York, NY

CERTIFIED VERBAL JUDO INSTRUCTOR—1995
Verbal Judo Institute—New York, NY

METHOD OF INSTRUCTION—1992
Division of Criminal Justice—New York State

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER OBJECTIVE

A Customer Service / Inside Sales position utilizing extensive professional experience.

SKILLS AND ABILITIES

• Administrative and Data Entry: Transcription (65wpm., 10-key).
• Proofreading Experience: Efficient, accurate, and detail-oriented.
• Strong written and verbal communication skills.
• Computers and Sofltware: Word, WordPerfect, Excel, Lotus 1-2-3, Windows 95.

EMPLOYMENT EXPERIENCE

SFB Training, Inc., Beaver County, PA

Administrative Assistant / Office Manager, 2001 – Present

Assisted clients through an accurate assessment of needs. Performed comprehensive interviewing, training and supervision of staff. Managed advertising, accounts, inventory / purchasing requirements. Handled product orders with attention to detail.

• Quickly attained responsible track record / diligently earn management status.
• Entrusted by senior executives to complete all administrative responsibilities.
• Coordinated complex schedules for training programs, compiled monthly corporate reports.

XYZ Department Store, Rochester, NY

Sales Assistant / Department Manager, 1998 – 2001

Provided photographic and textual researcher for museum exhibits, publications, films. Compiled artifact collection / construct exhibit with regard to space requirements. Composed labels for artifacts on display.

• Practiced safe storage and transport of exhibit items.
• Maintained precise edit logs for film-to-video transfer.
• Completed fundraising proposals, grant and film festival applications.
• Operated color processor / printer for refined photographic development.

EDUCATION

University of Pennsylvania, Philadelphia, PA

B.A., Film Studies

• Graduated Summa Cum Laude

AWARDS AND SCHOLARSHIPS
• Merit Scholarship (Upper Class)
• CAS Alumni Merit Award (Outstanding Academic Achievement)
• University Scholar / Golden Key National Honor Society
• Dean's ListRelevant Seminars
• Dale Carnegie Course in Effective Speaking and Human Relations
• Dale Carnegie Course in Management Seminar

PRWRA
Jane Roqueplot - JaneCo's Sensible Solutions - Sharon, PA 16146 - info@janecos.com - http://www.janecos.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

BUSINESS SKILLS SUMMARY

Administrative professional with over 10 years experience in diversified business support. Strengths include:

• Customer Service • Typing / Data Entry • Mail Handling
• Reception Duties • Appointment Scheduling • Insurance Terminology
• Basic Secretarial • Computer Literate • 10-Key Calculator
• Business Machines • Automated Billing • Payroll Preparation

EMPLOYMENT HISTORY

Bradford Business Associates, Lewiston, ME
2001 - Present
Communications Director
• Receive and process requests for dispatching of transportation vehicles for the public.

Zane Company, Portland, ME
1997 - 2001
Senior Business Rater
• Rated/coded a full range of insurance policies and audited complex transactions.
• Provided training and guidance to other raters within a single-line rating unit.
• Exercised initiative and independent judgement to resolve problems.

Industrial Savings & Loan, Lewiston, ME
1987 - 1997
Adjustment Representative
• Researched/updated information, debited/credited appropriate accounts and closed out cases.
• Linked cases or indicated specific information in audit line on computer systems.
• Prepared clear and concise correspondence using appropriate form letters.
• Maintained required records of daily transactions.
• Adhered to standard and departmental operating procedures, and regulations.
• Managed adjustment cases to expedite swift closure.
• Met resolution targets, sorted/mailed responses to appropriate parties.
• Ordered office supplies.
• Verified automated billing report and monitored cash letters.

School Group, Lewiston, ME
1983 - 1987
Payroll Clerk
• Processed payroll and transmitted information to the city manager for all schools in the area.

EDUCATION / TRAINING

Johnson Dispatching School
Transportation and Emergency Dispatching

Tech School
1998
Medical Billing & Medical Terminology Courses

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. - RLapointe@aol.com

Patricia Winters
4567 9th Avenue, Hartford, CT 05493 / Tel# (702) 555-2339 Email: pwinters@myisp.com

Certified Paralegal

SUMMARY

Certified paralegal with 14 years experience providing legal support and research. Demonstrated expertise in family law, wills, trusts, and estate planning. Ability to use computer technology for thorough research and rapid, accurate preparation of court documents. Expertise includes the ability to compose clear and concise summaries of findings, draft motions, and prepare settlement agreements. Advanced computer knowledge and skills.

AREAS OF EXPERTISE

· Legal Documents
· Research Summaries
· Computer-based Research
· Custody
· Adoption
· Microsoft Word
· Wills
· Trusts
· Lexis-Nexis
· Estates
· Divorce
· WordPerfect

EXPERIENCE

BRADFORD FAMILY LAW SERVICES, Hartford, CT
1997 - Present
Certified Paralegal
Prepared support documents and recommendations for hearings and trials. Directed research efforts to locate all related case law, summarizing and prioritizing the most relevant precedents for attorney review. Drafted legal arguments, agreements, affidavits, motions, and pleadings.
· Trained legal secretaries and researchers in electronic filing and archival procedures.
· Created databases of firm’s family law cases; including adoption, child abuse, divorce, domestic violence, guardianship, marriage, and power of attorney; to streamline record retrieval.
· Updated and improved the firm’s online library of standard templates to ensure compliance with latest legislation and regulations.
· Developed an on-line network of support referrals to assist clients.

GOLDMAN AND FRANK, Hartford, CT
1996 - 1997
Paralegal Intern
Drafted legal agreements for review by attorneys. Directed case research and composed summaries of findings. Researched case histories in family law, including wills, trusts, estates, probate, pre-nuptials, separation, and custody cases.
· Completed a 6-month internship supporting 12 attorneys specializing in Family Law. Received commendations for outstanding performance from all 12 attorneys.
· Implemented a standard research method to assist in quickly scanning research findings.
· Designed and delivered workshops to train research staff on advanced uses of computer databases and research techniques.

REED AND ASSOCIATES, Fairfield, CT
1993 - 1996
Legal Research Assistant
Conducted legal research as directed by attorneys, using traditional methods and computer-based techniques. Analyzed court transcripts, filings, and background documents to develop leads for further research. Prepared research reports and presented findings to legal team. Studied current cases to identify search keywords for related case law.
· Introduced the firm to the use of Lexis-Nexis for additional legal research.
· Trained other research associates to conduct computer-based research.
· Developed and maintained a common keyword dictionary to assist others in searching.

REED AND ASSOCIATES, Fairfield, CT
1988 - 1993
Legal Secretary
Edited and typed legal documents, including motions, contracts, briefs, client forms, settlements, wills, trusts, and complaints. Scheduled appointments, depositions, and conferences, coordinating schedules of multiple parties. Recorded and typed meeting minutes.
· Devised and implemented filing system using client color-coding to aid retrieval.
· Developed word-processing templates to decrease the time to produce standard documents.
· Organized research notes and transcribed to electronic format reducing space needed for files.

EDUCATION

Paralegal Certificate, 1996
Southern Connecticut College, Fairfield, Connecticut

Coursework included:
Contracts, Torts, Business Law, Property and Creditor's Rights, Family Law, Evidence, Civil Litigation and Discovery, Wills, Trusts, Probate Administration, Law Office Management, Legal Writing, Legal Research.

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS PROFILE

Proactive, high energy individual with a proven ability to build trust and develop effective relationships. Proven track record in learning and development. Effectively performs at the highest level in difficult and challenging environments. Excellent organizational skills, combined with the ability to adapt to new challenges. Expertise in handling and resolution of a wide range of management issues. Outstanding interpersonal and communication skills, with expertise in dealing with people from diverse backgrounds and cultures.

· Staff Development
· Program Development
· Creative & Innovative Ideas
· Outstanding Communicator
· Excellent Interpersonal Skills
· Team Player
· Problem-Solving
· Relationship Builder
· Curriculum Design & Development
· Strong Management & Organization

PROFESSIONAL EXPERIENCE

DAVID WILLIAM PRIMARY SCHOOL — New Jersey
2001 — 2002
Classroom Teacher
Reported directly to Headmaster for public school with 200+ students teaching all subjects. Prepared differentiated lessons, created curriculum, monitored student progress, planned and executed educational outings.
· Planning: Designed, planned and implemented an information booklet for new teachers, advising teachers on teaching methods, adapting to curriculum, school events, a who’s who of teachers, and location of teaching resources and materials.
· Program Development: Collaborated with administration over a six-month period in developing an induction program for new teachers.
· Curriculum Design & Development: Instrumental in developing and implementing a working curriculum consistent with individual and group learning needs, improving on-task behavior and acceleration of educational objectives.
· Communication Skills: Set high expectations for student behavior, maintaining standards through classroom management techniques and positive reinforcement, resulting in increased positive student behavior and learning, emphasizing respect for all.
· Relationship Building: Improved communication among teachers through effective team-building, promoting a positive philosophy of the school and creating a sense of community for students and staff.

REDFERN SCHOOL DISTRICT — New Jersey
2001
Educational Aide
· Program Development: Collaborated with colleagues in developing a program enabling teachers to better understand ADD in students.
· Staff Development: Taught teachers how to recognize and understand ADD through individual sessions discussing student actions and behaviors. Assisted teachers in developing coping mechanisms and developing behavior modification plans for students.
· Creativity: Designed lesson plans catering for student interests and diverse individual needs, dramatically improving student performance in reading.

WFPH P.B.S — New Jersey
2001
Program Development Specialist

EDUCATION

Master of Education
New York University — New York, NY

COMPUTER SKILLS

MS Word, MS Excel, PowerPoint, Internet

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

NETWORK ACCESS & SECURITY

~ Growth Company Focus - Industry Open ~

Network security interest with strong training in Local and Wide Area Network troubleshooting. Wide range of successful project accomplishments and related project successes.

QUALIFICATIONS

• Experienced - Strong academic training and experience securing, troubleshooting and supporting networks.
• Proficient - Full range of network development processes including planning, installation, monitoring, and optimization of IP and IPX based networks; training focus has been on network security projects and construction business that has direct application to building and maintaining networks.
• Capable- Resolved diverse technical issues, coordinating team installs, upgrades, and network troubleshooting.
• Tactful - Noted for turning around problems in highly time sensitive environments.
• Reliable - A talented performer in complex problem resolution. Deliver timely and accurate solutions to network and technical problems with little or no supervision.
• Expert Communicator - Strong interpersonal, organizational, and communication skills. Able to clearly and concisely convey complex technical information to senior management. Able to direct others to design projects, evaluate various processes and implement solutions.
• Team Player - Work under a variety of supervisors and lead team members to successful project completions.

BASIC TECHNICAL SKILLS TRAINING IN:

Hardware - Experienced in the installation, configuration and maintenance of Cisco 2500, 2600, 3600, 4000, 4500, 4700, 7200 routers, Cisco 1900, 2900, 3000, 5000, 5500, 6500, 8540 switches/hubs.
Software - Cisco IOS 10.x-12.1, Windows NT Server & Workstation 3.5/4.0, Windows 2000, HP open View Network Node Manager, Checkpoint Firewall-1 2000, Remedy, HP-UX, SCO Unix
Network Protocols - TCP/IP, IPX/SPX, NetBEUI, SMTP, SNMP, and HSRP
Routing Protocols - BGP, EIGRP, IGRP, OSPF, RIP, Static routing and Route Redistribution
LAN Technologies - Ethernet, Fast/Gigabit Ethernet, Token Ring, FDDI
WAN Technologies - T1/T3, and E1 services, Frame-Relay, HDLC, PPP, ISDN PRI/BRI, DSL, x.25, ATM, DBU
Security Technologies - NAT, IP Sec, Cisco Router Based Encryption

CERTIFIED

Net+ Certification
A+ Certification - Pending

PURSUING CERTIFICATION

Microsoft Certified Systems Engineer (MCSE)
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)

EDUCATION & TRAINING

NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC
2000
B.S., Business

PROFESSIONAL EXPERIENCE

DELIAS CONSTRUCTION SERVICES, Chapel Hill, NC
2000 - Present
Construction Assistant
• Pursued part-time work throughout college and paid for 100% of college expenses through summer full-time and part- time work. Completed complex, custom detailing work including: mantles, stairs, layout and design of closets.
• Proactively managed and ensured complete customer satisfaction for all custom work.
• Developed complete Cisco LAN/WAN network for the company in 2000.

PRWRA John M. O'Connor - President - CareerProResumes.com - aoconnor2@nc.rr.com - 919-787-2400

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

A committed food services and culinary arts professional with over 10 years comprehensive experience. Currently seeking the opportunity to incorporate knowledge and skills with a position welcoming challenge and the ability to develop professionally.

CORE STRENGTHS

• Budget Management • Supervising/Training
• Product/Program Development • Inventory Control
• Sanitation/Safety Adherence • Trouble-Shooting
• Rapport Building • Team Leadership
• Goal Setting/Accomplishment • Organizational Development

COMPUTER SKILLS

• MS Windows
• MS Word
• MS Excel
• Internet Research

AREAS OF ACHIEVEMENT

• Appointed as one of the three Executive Chefs to the Food and Beverage Task Force Committee within two years of employment with Edward Finch Hotels and Resorts.
• Specially selected to partake in several Edward Finch Hotel openings.
• Successfully increased company's profitability and food quality; and lowered employee turn-over rate.
• Received an academic scholarship to Johnson and Wales University for two consecutive years.
• Supervised and evaluated Sophomore Culinary Students throughout the University's hotels and restaurants for two years.

PROFESSIONAL EXPERIENCE

Edward Finch Hotels and Resorts, Fort Collins, Colorado
1998 - Present
Executive Chef
Effectively manage a full service, award winning Ramada Inn with annual gross revenue of $8 million. Daily responsibilities include product purchasing, budget and menu development, sanitation management, training associates, scheduling, and ensuring customer satisfaction. Task Force Committee responsibilities include developing standards and procedures, product development, training and openings for hotels based on knowledge and experience.

Occasional Catering, Fort Collins, Colorado
1997 - 1998
Business Consultant/Executive Chef
Assisted in consulting a highly successful local catering company in business expansion. Succeeded through increasing sales by 45% and profitability by 20%.

Sheraton Sea Breeze Beach Resort, St. Croix, U.S
1996 - 1997
Executive Chef
Completed all functions necessary to ensure proper management of a Four Diamond resort hotel. Responsibilities included upgrading standards, purchasing and employee recruiting, training for three restaurants, and implementing twenty-four hour room service.

Sheraton Beach Comber Resort, Cayman Islands
1995 - 1996
Executive Sous Chef
Successfully developed an award-winning menu for a Four Diamond Hotel rated in the world's top-ten resort hotels by Travel & Leisure magazine, along with reducing labor costs by 4% through strategic planning. Daily duties consisted of purchasing, inventory control, menu and product development; and opening multiple restaurants in conjunction with the corporate food and beverage team.

EDUCATION

Johnson and Wales University, Providence, Rhode Island
Bachelor of Science, Food Service Management

Johnson and Wales University, Providence, Rhode Island
Associate, Culinary Arts

American Culinary Federation, Saint Augustine, Florida

American Hotel/Motel Association Certification in Sanitation, Providence, Rhode Island

Certified Food and Beverage Executive, Denver, Colorado

CPR Certification, Fort Collins, Colorado

PRWRA Gretchen Gaede - The Write Words - Fort Collins, Colorado 80524 - http://www.writewordsonline.com - gretchengaede@frii.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

JOB TARGET

An entry level position in a hospital, physician's office or health care related environment in the Medical Records department as a file clerk, coder, transcriptionist or a similar position.

PROFILE

A loyal, conscientious and dependable professional with a basic knowledge of medical terminology, medical transcription and medical records. Pay careful attention to detail. Have highly effective communication skills and interact well with others. A strong team member who effectively implements new procedures into work routines.

SUMMARY OF QUALIFICATIONS

* Knowledge of medical terminology, medical records and medical transcription
* Effective utilization of multi line telephone system
* Keyboarding skills
* Accounting and bookkeeping skills
* Maintaining customer files and records
* Mainframe computer skills
* Computer applications include, Microsoft Word and Word Perfect.
* Utilization of standard office equipment; computer, facsimile, copier and scanner
* Highly effective customer service and public relations skills
* Bachelor of Science Degree, Associates Degree

HIGHLIGHTS OF EXPERIENCE

* Prepare invoices utilizing computerized systems.
* Handle payments on accounts of all customers in a retail environment.
* Assumed increasing managerial responsibilities in retail environment.
* Responsible for special orders for customers in book section of retail store.
* Teaching skills in mathematics, science and elementary school subjects.

EDUCATION/TRAINING

2 courses in Medical Coding, Texit College, Lufkin, Texas and Angelina College, Lufkin, Texas (6 weeks each )
1 course in Medical Terminology, Texit College, Lufkin , Texas (6 weeks)
1 course in Medical Transcription, Texit College, Lufkin, Texas (6 weeks)
1 course in Medical Records Management, Texit College, Lufkin Texas. (6 weeks)

Texas A and M University, Texarkana, Texas
1992
Education
Teacher Certificate, Grades K-8
Courses included: English, Biology, Mathematics, History

College, Lufkin , Texas
Associate, Business Administration
Courses Included: accounting, business principles, economics and English.

Professional Development Training in computer applications for computer system.

EMPLOYMENT HISTORY

Walden Book Store, Lufkin,TX
1999 - Present
Sales Associate

Lufkin Integrated School District, Lufkin, TX
1996 - 1999
Substitute Teacher Grades K-4

Corrigan Integrated School District, Corrigan, TX
1993 - 1995
Substitute Teacher Grades K-4

PRWRA LaWanna Blount - LaWanna L. Blount, Ph.D. - Livingston, Texas, 77351 - llb@livingston.net

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

COMPUTER REPAIR TECHNICIAN / GENERAL LABOR

· Service-oriented and people-oriented individual. Possess strong technical skills and excellent communication skills—listening and speaking. Dedicated to providing exceptional customer service and to quickly getting customers’ computer systems back up and running efficiently.
· Maintain desktop and server environments: identify architectural requirements, establish and upgrade system, maintain installation records, resolve problems, improve system performance, maintain quality service, maintain technical knowledge.
· Able to work independently with little or no supervision; equally dedicated team player. Expert problem-solver. Sort through complex issues and conduct comparative analysis of multiple solutions. Passion for technology.
· Analyze complex functions, procedures and problems to find creative, logical and effective solutions. Achieve goals through patience, persistence and perseverance.
· Perform hardware repairs, programming, troubleshooting and performance-tuning on PC-based equipment. Advanced Windows 95/98 user and setup skills.

· Software Diagnostics
· Monitors
· Networking
· Add-ons
· System Memory
· Printers
· Disk drives
· CD-ROM drives
· Upgrades
· CPU
· Installations
· Video cards
· Preventive Maintenance
· Keyboard
· Power Supply
· Internet

EMPLOYMENT HISTORY

Bennington Furniture Corp. – Hermitage, Pennsylvania
2002
GENERAL LABORER

American Cap Company – Wheatland, Pennsylvania
2000 – 2002
MACHINE OPERATOR

Jess’s – Hermitage, Pennsylvania
1993 – 2000
DISHWASHER / CUSTODIAN

Q-Pack – West Middlesex, Pennsylvania
1993
MACHINE OPERATOR

The Salvation Army – Camp Allegheny, Pennsylvania
Summers, 1991 – 1992
JUNIOR COUNSELOR

EDUCATION

Computer Repair Certificate, 2004, Thompson Education Direct – Scranton, Pennsylvania
Carpentry Certificate, 1993, Mercer County Career Center – Mercer, Pennsylvania
Graduate, 1992, Hickory High School – Hermitage, Pennsylvania

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Administrative and Legal Assistant with 10 years experience in supporting operations, management and attorneys. Implements strong technical and interpersonal skills to enhance organizational efficiencies and profits.

HIGHLIGHTS

Communication
• Italian and French • Customer Relations
• Sales • Teamwork
• Community Relations

Clerical
• Type - 50 wpm • Dictation
• File • Office Equipment
• PC Applications • Legal Terminology
• Trial Records • Legal Documentation
• Billing

Planning
• Client Scheduling • Group Event Planning
• Time Management • Management
• Administration

PROFESSIONAL EXPERIENCE

Boutique, Schenectady, NY
1999 - Present
Guest Relations Coordinator

Bradford Business Associates, Orlando, FL
1996 - 1999
Legal Assistant and Office Manager

Helix International, Melbourne, FL
1994 - 1996
Sales and Personnel Manager

Manning and Associates, Melbourne, FL
1992 - 1994
Secretary / Data Entry Clerk

SUMMARY

• Performed a number of clerical responsibilities including: billing, filing, microfiche, data entry, compiling reports, and dictaphone.
• Handled legal assisting responsibilities including: real estate, report compilation, input dockets, trial records, filing court forms.
• Interfaced with corporate clients, attorneys, staff and other professionals.
• Provided telephone communications, answering up to a 20-line switchboard.
• Scheduled customer appointments, took messages and re-directed calls
• Worked with customers in retail and service occupations, assisting them in making purchase decisions.
• Provided sales management with responsibility for day-to-day operations including: cashier, order schedules, banking, invoicing and staff supervision.
• Managed attorney's office and handled all administrative procedures.
• Assisted in establishing a new filing system.

EDUCATION

Brevard Community College, Melbourne, FL
A.S. in Legal Assisting
Business Management Course, Florida Metropolitan University, Orlando, FL

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS SUMMARY

· Noteworthy organizational skills; detail-oriented. Prioritize workload and complete tasks. Tenacious under pressure; persevere with commitments to satisfactory conclusion. Demonstrate respect for authority and organizational structure.
· Service-oriented. Motivated to work efficiently without direct supervision in busy environment. Flexible to changing priorities. Learn new skills rapidly.
· Strong interpersonal skills and a team player. Interact positively with a wide range of people; considerate, compassionate and accepting.
· Understand and carefully follow instructions. Pay strict attention to set standards and guidelines. Gather information before making decisions. Accept responsibility for accuracy of work.

EMPLOYMENT HISTORY

John XXIII Home – Hermitage, Pennsylvania
2003 – Present
HOUSEKEEPER
· Take pride in thoroughly and efficiently cleaning common areas and residents’ rooms in 90-bed facility. Diligently change bed linens, dust, vacuum and disinfect rooms.

McDonald’s – Mercer, Pennsylvania
2002 – 2003
CASHIER
· Rewarded for accurate, timely and efficient service to customers by being assigned as head cashier in drive-thru. Accurately and efficiently operated cash register and filled orders, keeping waiting time for customers to a minimum.

Burger King – Mercer, Pennsylvania
1999 – 2002
SHIFT MANAGER / TEAM LEADER
· Commended for dedicated work ethic and rewarded by steady promotions and training in all aspects of food production.
· Promoted to shift manager. Worked first shift to open establishment and initiate daily tasks.

EDUCATION / CONTINUING EDUCATION

Currently enrolled in Paralegal Studies – Education Direct
Graduate, Mercer High School – Mercer, Pennsylvania

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EDUCATION

Eastern Connecticut State University
2003
Bachelor of Arts, Sociology, Minor: Psychology
GPA: 3.65, Cum Laude

Relevant Coursework:
• Personality and Social Structure • Law and Society
• Social Inequality • Child/Adolescent Psychology
• Psych. of Adolescents • Psych. of Gender
• Learning 1: Behavior Modification • Psych. of Adult Development
• Deviance

COMPUTER COMPETENCIES

Microsoft Word, Excel, Access, PowerPoint, Publisher; Statistical Minitab, SPSS, Accounting Banner program, Internet navigation and research

EXPERIENCE

Adult Probation, Williamsburg Court House, Williamsburg, CT
2002 - 2003
Intern
• Intake and Assessment/Supervision
• Conduct interviews to determine background including family life and social structure
• Determine high/low risk status; make referrals to various programs and treatments
• Meet with juveniles under Youthful Offender program to develop communication and determine factors contributing to present behavior
• Investigate restitution claims; research secure information; perform record checks
• Complete Pre-Sentence Investigations (PSI) and Level of Service Inventories (LSI)
• Supervise clients
• Student Activities Accounting Office, ECSU

ECSU, Wilson, CT
2000 - 2003
Bookkeeper
• Balance budgets and maintain files; handle checks
• Maintain accounting records for student activities/clubs and administration accounts
• Field inquiries for student activities regarding compliance with laws, regulations and policies
• Market Data Retrieval

Dun & Bradstreet, Shelbourg, CT
2000 - 2000
Market Researcher
Utilize telecommunications skills to compile research and verify data

Williams Brothers, Darby, CT
1997 - 2000
Service Desk Personnel/Cashier
Provide outstanding customer service and accurate retail sales transactions

COMMUNITY INVOLVEMENT

Big Brother/Big Sister Program, Wilson, CT (2002 - present)
Volunteer Big Sister

PRWRA Frost T. Krist - Datatype Inc. - Hebron, CT 06248 - http://www.datatypeinc.com - datatype3@aol.com - (860) 228-3542

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

· Notable analytical skills. Logically consider problems from all sides and use data and facts to support decisions. Complete reports accurately and in detail.
· Skilled at concentrating on data while seeking best method to solve problem in creative and objective manner. Patient and persistent in approach to achieving goals.
· Service-oriented. Respond to challenges in cooperative manner. Dedicated team player; build good relationships. Display acute awareness of social, economic and political implications of decisions.
· Results of career testing show special aptitude in communication, professional services and business.

EDUCATION

J.D., Legal Studies, 2001, University of Pittsburgh School of Law – Pittsburgh, Pennsylvania
Constitutional Law … Contracts … Criminal Law … Criminal Procedure
Evidence … Torts … Trademark Protection … Litigation

B.A., Criminal Justice, 1988, Temple University – Philadelphia, Pennsylvania

LEGAL EXPERIENCE

American Inns of Court, 12 months
Black Law Students Association, member, 2 years
Mellon Legal Writing program, 1 year

Pittsburgh Board of Education Law Department – Pittsburgh, Pennsylvania
2001
· Performed legal research using Lexis-Nexis. Referenced authorities online and in library. Drafted memoranda based on research findings.
· Managed various projects as assigned by supervising attorney. Researched and wrote recommendations on matters related to public education. Became knowledgeable in various subjects relative to education law, e.g., disciplinary actions, transportation, residency criteria.

EMPLOYMENT

SECURITY OFFICER, Allied Security – Pittsburgh, Pennsylvania
2003 – Present
· Well disciplined and clear-headed in stressful situations. Patrol parking garage at regular intervals to ensure safety of patrons.
· Display keen observation skills; stay alert for any discrepancies within facility or adjacent buildings. Notify co-workers and supervisors as appropriate.
· Regulate access to building in orderly, systematic manner. Assist desk officers with ID verification and access for temporary employees and contractors.

ROOM ATTENDANT, Holiday Inn Select – Pittsburgh, Pennsylvania
2001 – 2002
· With excellent time management and strong work ethic, completed assigned tasks and took on special projects. Competently and efficiently cleaned and detailed rooms in 250-bed facility.

MAIL / DISTRIBUTION CLERK, FMC Corporation – Philadelphia, Pennsylvania
1989 – 1998
· As member of office services staff, provided mail sorting, processing, shipping and receiving to all departments. Maintained up-to-date computerized records. Filled in as courier when needed.
· As designated acting supervisor in office services supervisor’s absence, kept department functioning at full production and service level. Commended by co-workers and supervisor for can-do attitude.

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Legal Assistant with 10 years experience in the legal system, handling case management and performing legal research tasks.

STRENGTHS

• Proven theoretical training and hands-on experience in legal studies.
• Experience in case management skills and assessment techniques.
• Active knowledge and practice of the tools and use of legal research.
• Persistent and dedicated, exhaust all resources to get the job done.
• Confident communicator and comfortable addressing the court one-on-one.
• Community focused and volunteer.

PROFESSIONAL PROFILE

Guardian Ad Litem Program, Tallahassee, FL
2000 - Present
Victim Advocate

Florida State University, Tallahassee, FL
1998 - 2000
Legal Research Internship

Clerk of the County Office, Tallahassee, FL
1996 - 1998
Law Clerk Internship

Saratoga Plumbing Company, Tallahassee, FL
1994 - 1996
Administrative Assistant

Antiques, Tallahassee, FL
1992 - 1994
Co-Manager

Legal System - Research and Writing
• Contributed to production of numerous legal articles through legal and statistical research using LEXIS/NEXIS and Westlaw.
• Performed legal research and wrote on various issues under direction of County Attorney.
- Handled casework, attended depositions and performed interviews with defendants/plaintiffs.
- Planned interrogatory questions, requested files, attended review of attorney's arguments.
• Handled legal work and filed liens and small claims, N.T.O.'s, collections, and AP/AR.

Court Procedures / Client Case Management
• As victim advocate for Guardian Ad Litem program, conducted interviews, assessments, and evaluations in conjunction with other agencies and court system for child's best interests in issues of abuse and neglect, sexual molestation, custody, divorce, paternity, or termination of parental rights
• Assessed effectiveness of current case plan, recommend necessary revisions and testify in court

Leadership and Management
• Appointed to 5-member Student Advisory Board for Legal Studies Program at FSU.
- Acted as liaison between student and faculty - formulated plans to obtain funding for scholarships.
- Evaluated and formulated suggestions for adding or deleting courses from curriculum.
• Co-managed the start-up and day-to-day operations of a small retail shop (My Darling).
- Handled purchasing and procurement of goods, worked with customers, procured licenses, attended shows, negotiated with dealers, handled advertising, researched antique authenticity .

EDUCATION

Florida State University, Tallahassee, FL
B.A., Legal Studies, Minor: Criminal Justice
GPA: 4.0, Graduated Summa Cum Laude, Dean's List, Alpha Alpha Theta Chi Legal Society

• Law and Society • Civil Practice & Procedure • Legal Research & Writing
• Evidence • Law of Contracts • Administrative Law
• Law & Legal System • Law of Torts • Criminal Procedure
• State & Local Government • Property & Real Estate Law • Justice

A.A. in General Studies, North Florida Community College, Jacksonville, FL; GPA: 4.0

COMPUTER SKILLS

• Microsoft Word, Windows 95, WordPerfect, and familiar with Excel.

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS AND QUALIFICATIONS

Experienced Reference Librarian dedicated to providing courteous and quality direction and service to library patrons. Enjoy interacting with patrons and library personnel. Organized and detail-oriented. Seek ways to effectively present library and citizen/consumer information. Strong background in setting up and maintaining detailed reference resources. Conversant in French. Computer literate: Working knowledge of Windows XP, Microsoft Word, Excel, and WordPerfect.

EDUCATION

Holy Cross College (now St. Mark's University), Glenview, Illinois
Masters, Library Science

Douglass College (Rutgers University), New Brunswick, New Jersey
Bachelor of Arts, French

WORK HISTORY AND AREAS OF RELATED EXPERTISE

City Public Library, Naperville, Illinois
1995 - Present
Adult Services Librarian
• Research answers for reference inquiries using printed library reference materials and Internet services including Gaylord "Galaxy" book catalog, INFOTRAC, Novelist, SIRS Researcher, OCLC FirstSearch, Chicago Tribune Full Text, Contemporary Authors (Galenet) and other network-based products
• Select and manage biographies, 900s and 500s; previously handled 200s, 400s and large print fiction
• Maintain vertical file and provide advice and assistance for fiction readers
• Acting assistant to Director several days a week
• Create book displays bi-monthly
• Write columns for local newspaper monthly
• Work together with supervisor and coworkers to review policies and procedures
• Assist patrons with computer and other equipment related questions
• Assist in the children's department and at the circulation desk when needed
• Catalog books for which the technical services department cannot find on-line records

Grace Methodist Church Library, Naperville, Illinois
1989 - Present
Church Librarian
• Select and purchase church library books, videos, educational and music compact discs, audio cassettes, and magazines
• Catalog materials on computer using Dewey numbers and Sears' subject headings
• Maintain inventory of approximately 3,000 items and assist patrons in finding materials
• Organize Summer Reading Program with new theme each year
• Coordinate volunteers to work in the library on Sunday mornings, process new materials, inventory the collection, and help with the summer reading program
• Promote use of the library through articles in the church newsletter, Sunday bulletins, displays and programs

Chicago Public Library, Chicago, Illinois
1980 - 1989
Education Department Reference Librarian

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

Logistics management professional offering in-depth experience in developing and applying logistics engineering techniques and methodologies to solve problems from the customer to wholesale levels. Dynamic leader with in-depth experience in strategic planning and tactical implementation skills, which are easily transferable to a variety of industries. Adept at assessing client needs, as well as defining requisite resources. Excellent interpersonal and communication skills at all levels of the organization. Fluent in Spanish and Polish. Certified Professional Logistician.

KEY AREAS OF EXPERTISE

• Logistics analysis • Strategic planning • Supply Chain Management
• Decision maker • Expert consultant • Skilled communicator
• Project management • Trusted adviser • Proven organizational skills

LEADERSHIP AND MANAGEMENT

Developed a comprehensive metrics plan for a major business process reengineering program, which won the 2003 United States Logistics and Distribution Excellence Award.

Supervised and systematized a 15-member staff providing improved logistical support to an 8,000-member organization with 800 wheeled vehicles and 400 tracked vehicles.

RESEARCH AND WRITING

Researched and published numerous intelligence reports for senior decision makers.

Developed and published a data collections plan with new logistics and financial data elements and coordinated the institutionalization these metrics into standard Army reports.

COMMUNICATIONS

Established, collected, and presented logistics and financial metrics' results of the Single Stock Fund developmental test to a review board comprised of the Army's most senior logisticians.

Presented numerous instructional seminars to executive level personnel.

EMPLOYMENT HISTORY AND SELECTED ACHIEVEMENTS

OPTIONS UNLIMITED, Chicago, Illinois
1998 - Present
Senior Logistics Analyst
An integrated logistics solutions provider.

• Led an Integrated Process Team of over 10 logisticians in developing an Executive Scorecard to monitor new supply chain processes at over 50 U.S. Army installations
• Designed and developed a MS Access database for storing/manipulating data pertaining to Army-wide redistribution of excess secondary items/repair parts

MILITARY CAREER

United States Army
1982 - 1998
Various Locations

Defense Intelligence Agency, Washington DC
1993 - 1998
Senior Political-Military Analyst
• Special Military Advisor to the Ambassador, Sarajevo and Bosnia providing scheduled as well as impromptu intelligence briefings on the military balance
• Researched and published numerous intelligence estimates for senior Department of Defense decision makers on the political-military situation in Bosnia and Herzegovina

Focus Group, Washington DC
1991 - 1993
Deputy Chief

Defense Intelligence Agency
Team Chief
• Led a 35-member section in analysis and dissemination of complex intelligence issues, balancing workload and maximizing employee utilization, resulting in timely reports
• Analyzed, coordinated, briefed and published the Focus Group's intelligence products and frequently led and coordinated project teams on complex and highly sensitive issues

IV Corps Artillery, Lexington, Kentucky
1989 - 1991
Operations Officer
• Supervised and coordinated activities of an operations office
• Organized unit training of a 550 member logistics organization
• Planned and coordinated six highly successful contingency deployments

G6,IV Corps Artillery, Lexington, Kentucky
1987 - 1989
Logistics Officer

Preparedness Group
1985 - 1987
Logistics Advisor

Commander. 12th Infantry Division
1982 - 1985

EDUCATION

Georgia Institute of Technology
1999
M.S., Management, (Logistics)

University of Kentucky
1989
M.A., International Business

University of Texas
1982
Bachelor of Arts, Political Science

AFFILIATIONS

Society of Logistics Engineers (SOLE)
Association of the United States Army (AUSA)

PROFESSIONAL RECOGNITION

• Presidential Killian Award for Excellence in Intelligence Operations - 1999
• Awarded the Legion of Merit, Meritorious Service Medal, Joint Services Achievement Medal, the Army Achievement Medal, and National Defense Service Medal

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MEDICAL TRANSCRIPTIONIST

Career opportunity from home and/or healthcare base

"... has superior skills. She would be an asset to any healthcare facility in need of conscientious transcription preparation. Please consider her a strong candidate for such work."
- Diana Baker, M.S., Graduate Counselor, MPP

PROFILE

Experienced in taking authentic physician dictation from all medical specialties, combined with comprehensive self-paced curriculum designed and evaluated by CMTs, physicians and educational experts. Thorough knowledge of medical terminology complemented by a talent for excellent spelling and grammar. Maintain a high degree of accuracy. Proficient in MS Word. Own necessary equipment and reference materials to work from home.

EDUCATION

MED PERFORMA PROFESSIONS, Ft. Worth, TX
2002
Graduate: Medical Transcription Course, Minor: Final Score: 97%
• Competently transcribe, proofread and edit complex technical and medical reports for a broad range of clinical specialties and departments using machine dictation and word processing equipment. Create permanent patient records documenting patient care and medical treatments/procedures.

COMPREHENSIVE AREAS OF CONCENTRATION

Transcription Practicum (240 hours)
General Medicine (160 hours)
• Dermatology
• Neurology
• Ophthalmology
• Cardiology
• Immunology
• Psychiatry
• Pulmonary
• Medicare
• Gastroenterology
• Urology
• OB-GYN & Pediatrics
• Endocrinology

Surgery (48 hours,) Radiology (16 hours,) Pathology (16 hours)
• ...in addition to transcription covering physicians with foreign accents, doctor's office and hospital transcription, research techniques, and medical report formatting (Operative Reports, Chart Notes, Discharge Summaries, etc.)

Medical Terminology
• Medical term formation (3,500+ word parts)
• Prefixes, suffixes, & root words
• Specialty equipment, procedures, medications & tests

Anatomy & Physiology Terms
• Body landmarks and divisions
• Body cavities
• Cells, tissues & organ systems
• Disease processes

English Language
• Punctuation & capitalization
• Medical plurals
• Grammar & editing
• Acronyms and eponyms
• Numbers & symbols

EXPERIENCE

St. Cloud, MN
1998 - Present
PART-TIME HOME-BASED OFFICE WORK & FULL-TIME PARENTING

Minnesota Workforce Center
1995 - 1996
Job Placement Transcriptionist
• Transcribed documentation of client's job searches. Interacted extensively with job placement counselors.

Clerical Support: Ajax Printing
• Assisted General Manager with proofreading, budgeting, and production of various reports.

ADVANCE TECHNOLOGIES, Monticello, MN
1980 - 1998
Accounting Manager
• Managed small office and accounting functions for a progressively growing company: Accounts Receivable, Accounts Payable, Payroll, and Human Resources Insurance & Benefits administration.
• Served on ISO 9000 team to research, document and train on procedures; and later perform audits.

PRWRA Barb Poole - Hire Imaging - 1812 Red Fox Road - St. Cloud, MN 56301 - eink@astound.net - (320) 253-0975 - (320) 253-1790 fax

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

KEEN INTEREST IN SALES
Manufacturer’s Rep • Inside Sales • Outside Sales • Customer Service

· Confident, high-energy individual with a passion for sales. Influence others through knowledge, interest and attitude. Quick study for new products and services. Able to spearhead product plans, marketing strategies and product positioning for targeted marketplace.
· Capable in using expansive communication skills and resourcefulness to market ideas and products; to demonstrate superior product knowledge and integrity, and to close sales. Possess skills to conduct market research, monitor competitive activity, identify customer requirements and establish pricing strategies.
· Service-oriented, organized and accurate working under pressure. Prioritize workload and multi-task in busy work environment. Flexible to changing priorities; exceptional time management skills. Diligent, enthusiastic, dependable. Knowledgeable with third-party insurance plans, including Medicaid and Medicare regulations.
· Keen communication skills, interpersonal skills and friendly personality facilitate ready establishment of rapport and sense of trust with a wide range of people of various cultures, ages and socio-economic backgrounds. Reliable team member who is comfortable leading, collaborating or training/teaching. Able to work unsupervised. Identify and resolve problems using available resources.
· Proficient in general computer skills. Knowledgeable in use of ultrasound, electric stimulation, iontophoreses, LIDO, fluid therapy, paraffin bath, whirlpool, etc.

PROFESSIONAL EXPERIENCE

Sharon Regional Health System – Sharon, Pennsylvania
1999 – Present
CERTIFIED OCCUPATIONAL THERAPY ASSISTANT, Occupational Therapy Department
· Assess activities of daily living for patients of 150-bed skilled nursing, acute and rehab facility. Collaborate with other disciplines to provide continuum of comprehensive care. Attend interdisciplinary meetings with nurses, physicians, social workers, dietary and other therapeutic staff. Assist OTR in evaluations of various injuries.
· Manage caseload of 10–18 patients per day with a variety of illnesses and injuries, i.e., Parkinson’s, CVAs, ortho, spinal cord, brain injuries, cardiac, etc. Instruct patients and families regarding care.
· Originated Activities of Daily Living Program that—at no cost to the department—helped patients achieve maximum potential of independence from a functional standpoint and brought in money to the department.
· Supervise 8+ occupational therapy students and rehabilitation aides/techs. Train staff and students in use of ultrasound/electric stimulation machines.
· Perform supply chain management (purchasing, supplier sourcing, contract negotiations, inventory control) for adaptive equipment and splints. Complete paperwork to bill insurance and Medicare.
· Make presentations at Rehab Task Force, interdisciplinary meetings and at health fairs in the Shenango Valley area. Serve on employee satisfaction and patient satisfaction committees.
· Facilitate use of modalities. Update patients’ home exercise programs as needed to move patients closer to independence normal to their routine and to facilitate improved quality of life.

Alliance Rehab – Oak Brook, Illinois
2001 – Present
CERTIFIED OCCUPATIONAL THERAPY ASSISTANT
· Assess activities of daily living for clients in St. Paul Homes, Greenville, Pennsylvania facility. Prepare daily and weekly reports and write discharge notes, documentation and summaries.
· Ordered and billed adaptive equipment. Instructed patients and families regarding care.

CERTIFICATIONS / CLEARANCES / PROFESSIONAL AFFILIATIONS

Certified Occupational Therapy Assistant, Department of State Bureau of Professional and Occupational Affairs (PA, OH)
Certified in Functional Individual Measurements (FIM) and Cardiopulmonary Resuscitation (CPR)
Act 34/35 Clearance - Child Abuse and Criminal Background Checks
National Board of Certification of Occupational Therapy (NBCOT)

EDUCATION

B.S., 2003, Human Resources, Geneva College – Beaver Falls, Pennsylvania
A.S., 1999, Occupational Therapy, Penn State College – Sharon, Pennsylvania

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

FOCUS AND QUALIFICATIONS

FOCUS: Career in college or university environment teaching graduate and undergraduate-level students. Qualified to teach Criminal Justice, Political Science, Urban Affairs, History, and Public Administration.

QUALIFICATIONS: NYPD Sergeant with experience teaching graduate-level Criminal Justice and Public Administration courses at Baruch College, New York. Exemplary 20-year NYPD record, holding multiple awards. Talented instructor with New York State Police Instructor Certification (MOI) and a 10-year record of cross-level police instruction. Recognized by NYPD and educational institutions for outstanding academic performance, instruction skills, and community contributions. Extensive exposure to multi-cultural environments. Bi-lingual (English-German) with conversational skills in Spanish. Master’s degree in Political Science.

EDUCATION, TRAINING, AND CERTIFICATION

· Master of Arts Degree – 2002
Major: Political Science
Baruch College – New York, NY
Graduated magna cum laude; G.P.A.: 3.90
Recipient of Herbert Bienstock Research Award
· Certified Simmunition Training and Safety Supervisor – 2001
Simmunition Division SNC Technologies, Inc. New York, NY
· Bachelor of Science Degree – 1995
Major: History
The College of Staten Island – Staten Island, NY
Graduated magna cum laude – G.P.A.: 3.89
· Certified Verbal Judo Instructor – 1995
Verbal Judo Institute – New York, NY
· Method of Instruction – 1992
Division of Criminal Justice – New York State

PROFESSIONAL EXPERIENCE

TEACHING/INSTRUCTING
Solid 10-years’ experience instructing recruits, in-service Police Officers, Sergeants, Lieutenants, and Captains. Selected in 2000 by Professor of Criminal Justice and Public Administration at Baruch College to serve as substitute lecturer while working toward Master’s degree. Average class size comprised 20 to 35 graduate and undergraduate students. Authored lesson plans, selected textbook readings, assigned and graded homework. Received highly positive student feedback regarding methodology, professionalism, and personality.
· Authoring lesson plans for INTAC (In Service Tactical Training Unit) – scenario-based training in a “live-fire” environment to reinforce proper tactics and firearms restraint to minimize escalation of incidents. Result: Sharp decline in shooting incidents since program’s inception in 1996.
· Instructing NYPD Counter-Terrorism Program for INTAC Unit, teaching up to 30 people at a time.
· Transforming inexperienced recruits into street-ready Police Officers as Police Science Instructor, preparing recruits for NYPD-career through familiarization with police administration and legal procedures.
· Using outstanding classroom management skills and interactive, animated teaching style, generating high level of student enthusiasm.
· Applying advanced communication and foreign language skills to effectively interact with cross-cultural college students and international communities in New York City.

LAW ENFORCEMENT
Broad and successful background as Sergeant and Police Instructor. Challenged to patrol and supervise high crime precincts, relying heavily on superior listening, communication, and negotiation skills to thwart potentially harmful incidents. Strongly committed to well-being of all parties involved.
· Special training in OSHA and hazmat regulations, suicide awareness.
· Consistent performance reviews ranking 4.5 to 5 out of 5 for excellence and professionalism.

CHRONOLOGY

Baruch College, New York, NY
Substitute Lecturer in Criminal Justice and Public Administration

2000 to 2001
New York Police Department (NYPD)
Retired June 2003

1983 to 2003
· INTAC Supervisor – In Service Tactical Training Unit, Brooklyn/Queens
1996 to Present
· Boro-based training – Uniformed in Service, Brooklyn
1994
· Recruit Instructor Police Science – Police Academy, Manhattan
1992 to 1994
· Sergeant; Patrol Supervisor and Desk Sergeant – Queens
1989 to 1992
· Police Officer – Brooklyn North
1983 to 1989

AWARDS AND HONORS

· Herbert Bienstock Research Award – Baruch College, New York, NY – 2000
· Education Achievement Citation – NYPD, NY – 2002 and 1995
Awarded for successfully balancing full-time work and six years of education.
· Perfect Attendance Recognition Certificate – NYPD, NY – 2001
· Greenpoint Community Service Award – Greenpoint, NY – 1989
Awarded by community in recognition of effective volunteer youth efforts.
· Commended for investigatory skills leading to homicide confession – NYPD, NY – 1988
· EPD - Medal (Excellent Police Duty) – NYPD, NY – 1985
Awarded for verbally disarming mentally disturbed person armed with knife.

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFIED PROOFREADER • TYPESETTER

Seasoned proofreader and typesetter distinguished from peers by outstanding eye for detail, creative flair, and resolute determination towards maximizing quality in fast-paced environments. Acknowledged for executing balanced judgement in deadline-critical projects, delivering on-time, high-quality work, and willingness to share expert technical knowledge with team members. Professional strengths include:

• Report & Accounts
• Complex Design Briefs
• Proofreading-Literals/Sense
• Technical Typesetting
• Advertisement Designs/Layouts
• Team Building, Supervision & Motivation

TECHNOLOGY SKILLSET

• Adobe Acrobat • Adobe Illustrator • Adobe Photoshop
• ADS/ISDN • Adspeed • Macromedia
• Dreamweaver • Microsoft Excel • Microsoft PowerPoint
• Microsoft Word • QuarkXpress • Typestyler

BUSINESS EXPERIENCE

SFB PROOFREADING & TYPESETTING, Madison, WI
1999 - Present
Proofreader & Typesetter
Launched new freelance enterprise targeting leading publishers and performing freelance assignments on-site. As with all self-employment endeavors, maintain proactive involvement in all business operations, from advertising, direct marketing, and client service, through business bookwork and administration.
Successfully appointed to high profile projects with market leaders including:

• $1 million "Annual Report" project for Acme Inc.
• Baker/FJK
• WisconsinTelecom
• Geo and Maxwell (large department store chain)
• Personally secured independent proofreading project for 1800 page non-fiction book "US TAX CODE" for Accountants and Auditors.

REED AND ASSOCIATES PRINTERS, Madison, WI
1990 - 1999
Production Manager
Fast-paced 24 x 7 x 365 day operation typesetting newspapers and special periodicals.

Track record of steady career progression, commencing as a paste-up compositor, and culminating in a leadership appointment directing 60 typesetting staff producing artwork to negative stage for 10 newspapers; later engaged to drive on-time production of 50 newspapers weekly in company's main studio.

Contributions, Actions & Results:
• Instituted color-coding system that differentiated the source of editorial and advertisement content, allowing for easy identification and utilization. System reversed long-term problems associated with misplaced items.
• Instituted popular productivity initiative that assigned work tasks dependent upon each team member's level of expertise. Idea spurred a non-pressure environment with improved capacity to meet deadlines, and team members responded positively to change, pleased to be assigned roles exploiting key strengths.
• United two distinct typesetting areas to overcome the peaks and troughs of project work, balancing quiet and peak times more equitably.
• Spearheaded training program to familiarize high turnover client sales teams with methods and processes, substantially decreasing time spent clarifying client needs.
• Co-produced layout for new studio, networked computers, and hired staff.

HIGHLAND DAIRIES, Madison, WI
1987 - 1990
Supervisor/Assistant Manager
Supervised 40 delivery personnel. Monitored order books for accuracy, and encouraged teams to adopt a proactive approach in promoting products to customers for continued revenue growth.

• Boosted product sales by 10% by training delivery staff in techniques that elicit customers' "must buy" response, following sales pitch with widespread leaflet drop.

FERNDALE DAIRIES, Madison, WI
1984 - 1987
Delivery Man

PREVIOUS EMPLOYMENT

Maxwell Newspapers, Madison, WI
1983 - 1984
Night Paste-Up Compositor/Proofreader

Wordsmith Printers Ltd., Madison, WI
1982 - 1983
Compositor/Proofreader

EDUCATION

Wisconsin Technical College, Madison, WI
1982
Advanced Craft Examination in Compositors' Work

Madison College, Madison, WI
1981
Basic Craft Examination in Compositors' Work

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Protective Services professional with related experience and credentials. Seek a position in either a private security or municipal setting, with relocation to the United States Pacific Northwest. Operations-oriented experience in a challenging urban transit setting. Extensive background in public service, with steady promotions and increased responsibility. Thorough, hard working, disciplined and reliable, with a serious attitude and a career commitment to protective service.

EXPERIENCE

Police Department, St. Paul, MN
Investigations and Security, 2002 - Present
· Provide security, working cooperatively with local municipal law enforcement teams.
· Patrol high-crime urban areas, using high-tech surveillance equipment. Deal with a variety of situations: accidents, vandalism, trespassing, robbery, abuse, etc.
· Regular training on weapons and safety.

XYZ Bus Service, Inc., St. Paul, MN
Charter Bus Driver, 1999 - 2002
· Transport groups in diverse destinations and activities (sports, casinos, tours, and special interest).
· Drove a group of 40+ Scandinavian tourists/musicians on a 7-state, 3-week tour.

Geo Transit Agency, Davenport, IA
Operations Assistant / Dispatcher / Bus Driver, 1995 - 1999
· Scheduled, dispatched and administered operations for a 45-fleet urban/university transit service.
· Delegated workflow assignments to and supervised 20 full-time and 50 part-time drivers, including relief drivers. Helped train and oriented new staff.
· Data entered passenger statistics, and tracked ridership data.
· Handled ticket sales/contracts.
· Operated a mini bus to monitor traffic problems and assist with accidents.
· Performed maintenance and minor repairs on vehicles. Tracked and reported bus damage.

General Hospital, Davenport, IA
Employee Shuttle Transport Driver, 1994 - 1995

ABC Management Services, Ames, IA
Leasing and Maintenance Agent, 1992 - 1994
Showings, leasing, tenant relations and maintenance for 3 complexes, totaling 150 units.

SFB, Ames, IA
Customer Service, 1989 - 1992
Customer-driven service with the public: stocking, cashiering, problem resolution, merchandising.

EDUCATION

University of Saint Thomas
Bachelor of Arts, Criminal Justice
Program overview: Crime and Justice, Statistics and Research Methods, Private SecurityCriminal Procedures, Ethics, Crisis Intervention, Alternatives

PRWRA Barb Poole - Hire Imaging - eink@astound.net

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Publisher and freelance photographer with more than 15 years experience. Developed a highly acclaimed reputation for publishing superior, high quality books and recognized with numerous awards. Overall experience includes organizing visits throughout Mexico to photograph and develop book-themes and articles about the culture, people, traditions, and landscape; defining themes and concept for photography and graphic design; securing funds; undertaking or supervising photography; writing and editing copy; and contracting illustrators, bookbinding, and printing. Additional experience in Web site development and maintenance. Competent in both Windows and Mac platforms. Fluent in Spanish and English.

EXPERIENCE

Fernando Diaz Publishers
1989 - Present
Publisher
Identify customers, develop book themes and manage all publishing activities from conception and fundraising to final printing and binding. Supervise writers, photographers, editors, proofreaders, graphic designers, printers and bookbinding companies. Prepared budgets for each project.

• Created more than 50 full-color, glossy, high quality books ranging in price from $40 to $60 (U.S.).
• Secured business with accounts such as Kodak Mexicana, The Office of the President of Mexico, Tequila Cuervo, The Children's Museum of Mexico City and Procter and Gamble.
• Recognized with several coveted National Publishing Awards.
• Awarded Best Book, Best Color Separation and Best Bookbinding several times from the Mexican Association of Printing Professionals.
• Worked with the curator of the National History Museum in Mexico to produce a 450-page publication on their collections that was funded by major Mexican corporations.
• Pioneered desktop publishing in Mexico (reduced costs and project time significantly while still maintaining high quality).
• Established a quality control policy with printers and bookbinders that required sign-off on each color separation, proof and materials used for binding, which led to the production of superior publications.

José L. Hernandez
1982 - 1989
Freelance Photographer
Travel throughout Mexico to photograph people and scenery representing the culture and society of small villages as well as ancient cultures. Published ten books with own photographs and wrote several articles for newspapers and Web sites.

• Collaborated with the Mexican Cultural Institute in Dallas on a photography exhibit with over 60 photographs about Mexico.
• Received two Awards of Excellence from Communication Arts Magazine in 1984.
• Won the Grand Prize of Southwestern Airlines with a photograph of a fisherman in Lake Luzcuaro, Mexico.
• Photographed more than 50 ethnic groups throughout Mexico.
• Donated over 4,000 of these photographs to the Museum of Anthropology in Mexico.
• Photographs appeared in The Mayan Culture, published in English, Italian, and Spanish, that accompanied a world-wide exhibit of the Maya culture in Venice, Italy and Mexico City.
• Developed an interactive, permanent exhibit at The Children's Museum of Mexico City.

EDUCATION

National University of Mexico City
Bachelor of Science, Industrial Engineering

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EMPLOYMENT OBJECTIVE

Obtain a Purchasing Agent position in a small construction management firm.

HIGHLIGHTS OF RELATED QUALIFICATIONS

• Saved employer over $150,000 in direct purchasing costs over the past five years through strategic supplier evaluation, selection and negotiation.
• Developed strong relationships with suppliers and service providers, resulting in substantial savings, and improved service.
• Implemented a purchasing management system involving vigilant monitoring of and acting on price increases, streamlining the purchasing process, researching for best products and services, and negotiating for best prices.
• Experienced in working through all stages, and with all documentation, related to construction management processes and procedures--ranging from pre-qualification, estimating, closing, tendering, awarding, job start-up and completion.
• Working towards certification with the Purchasing Management Association of Canada.

RELEVANT WORK EXPERIENCE

Zane Company, Omee, Ontario
1997 - Present
Purchasing Agent/Administrative Assistant
Purchase chemicals, packaging products and employee protective equipment used in architectural spray-painting and electrostatic powder coating of aluminum, glass and steel. Using a just-in-time purchasing system, ensure that goods and services arrive in-house when required. Accomplishments include:

Purchasing
• Through comprehensive product, service and supplier evaluation, have selected and negotiated for a variety of goods and services that have resulted in $150,000 savings in direct purchasing costs over the past five years.
• Developed and maintained strong relationships with suppliers (including distributors, transportation companies, service providers and employment agencies), resulting in substantial savings and improved service for the company.
• Streamlined the purchasing process through single sourcing of suppliers who have proven to provide the best product, service, price, quality and reliability.
• Developed a sound system for recording and tracking purchases, agreements, supplier/product comparisons and prices.
• Monitored all unreasonable price increases.
• Conducted comprehensive research on products and suppliers to ensure that they meet and maintain all safety standards and application requirements.

Other
• As management representative on the health and safety committee, performed plant safety inspections, alert management to safety-related concerns, arrange for and document safety meetings, and met with the Ministry of Labor when required.
• Introduced and implemented safety-related procedures, including: signage on hazardous materials storage areas, installing chock blocks in the shipping area, identifying the need for and arranging for "Dangerous Goods" training for the driver, and WHMIS training for all 65 plant personnel.
• Oversaw the hiring of 4 to 8 temporary employees per week, and managed all related paper work, including time sheets.
• Initiated and developed the employees' policies and procedures manual, used by all office and plant personnel.

Manning and Associates, Omee, Ontario
1988 - 1997
Administration Assistant
Provided administrative support to various divisions involved in a variety of industrial, commercial, and institutional projects ranging from small-scale renovations to major international projects. Progressive experience included working with the Special Projects Division, the International Division, and the Major Projects Division.
• Ensured that all documentation (pre-qualification forms, proposals, quotations, tenders, letters of intent, contracts, minutes of meetings, reports, correspondence, etc.) related to each potential and/or awarded project was completed and submitted on time.
• Compiled and maintained various lists and records pertaining to up to 12 projects at various stages in the construction cycle.
• Coordinated vacation schedules for departments and job sites, ensuring that adequate coverage was maintained at all times.
• Responsible for conducting orientation and information sessions to all new project coordinators and site superintendents.
• Organized and arranged all details of itineraries, including tours, transportation, social events, and accommodation, for visiting international delegates.
• Received Award for promoting safety within the company.

PROFESSIONAL DEVELOPMENT

Centennial College, Toronto, Canada
Certificate, Purchasing (PMAC)

AFFILIATIONS

Member of the Purchasing Management Association of Canada

PRWRA Julia Michna - Julia Michna & Associates - julie@CareerBuilder.ca - http://www.CareerBuilder.ca - Toronto, Canada

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Current teaching certificate valid in Washington and Idaho for Elementary Education with an endorsement in Special Education.
• Quickly develops rapport with students, employees, and staff.
• Three years experience (Summers) working with handicapped individuals in a Developmental Disabilities Agency and teaching writing programs for handicapped individuals.
• Manages three employees and promotes self-directed work teams.
• Experienced with licensure surveys for Developmental Disabilities Agencies.

EDUCATION

Idaho State University, Pocatello, Idaho
1997
Bachelor of Science, Special Education

Developing Capable People Seminar, Temple Elementary
1997
Presented by Stacie Smith

Managing People with Handicaps Seminar, Temple Elementary
1996
Presented by Stacie Smith

RELEVANT EMPLOYMENT

Development at Home, Inc, Idaho Falls, Idaho
1994 - Present
Aide
• Traveled to clients' homes to teach cooking, cleaning, shopping, and budgeting.
• Assisted in writing, developing, and implementing program procedures.
• Taught life skills to clients; ensured the safety of the clients.
• Monitored facility maintenance and security
• Special project: worked with young boy, age 5, who would not speak. After nine months of intense therapy, patience, and special equipment, he began speaking broken words.

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

STATEMENTS

PURSUING A POSITION IN TEACHING

Certifications and Endorsements: K-12 Physical Education, Health and Science 6-12

SUMMARY OF QUALIFICATIONS

Professional individual committed to achieving positive results in education through a positive impact on the children of today and the future. Recognized leader for professional, academic and community contributions. Experience and academic training includes:

• Teaching Practices • Curriculum Inquiry • Measurement & Evaluation
• Management Info. Systems • Violence in Schools • Educational Systems
• Personnel Evaluations • Time Management • Classroom Dynamics
• Future Planning • Leadership • Curriculum Evaluation

EDUCATION

Florida State University
1998
M.S., Educational Leadership
GPA: 3.88

University of South Florida
1996
B.S., Human Performance Dynamics
GPA: 3.68

RELEVANT EXPERIENCE & SKILLS

Curriculum Development / Inquiry
• Developed curriculum for student teaching projects for health and social sciences.
• Researched the effectiveness of utilizing different styles of tests as assessments of learning.
• Wrote paper on preparing teachers for dealing with issues on mainstreaming, classroom behavior, perceived ability to teach special needs, classroom management, and academic development of the special needs child.

Educational Measurement
• Examined various assessment methods, tools, techniques, processes and procedures in evaluating student performance for Measurement and Evaluation in Education.
• Completed a project on student learning styles to ascertain the prevalence of oral and visual learners, and their related study habits.

Teaching / Presentation
• Developed strong presenting and teaching style by utilizing a variety of educational tools including games, team building exercises, use of videos, lectures and alternative activities.
• Skilled speaker, comfortable in presenting to groups as a manager and community volunteer.

VOLUNTEER/EMPLOYMENT EXPERIENCE

Volunteer
• Student Teacher, University High School - 1998 to 1999
• Coach, Volunteer, Youth Football League - 1996 to Present
• Den Leader, Boy Scouts of America - 1995 to Present
• Coach, Volunteer, Youth of America - 1994 to 1997
• Park Supervisor, Recreation Department - 1990 to 1993

Employment
• Operations Manager, Wholesale Store - 1997 to Present
• Department Supervisor, Wholesale Store - 1994 to 1997
• Sales Associate, Wholesale Store - 1993 to 1994

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Multi-school system, state or county educational position that will focus on teaching and training of continuing learning programs for the deaf and hard of hearing.

SUMMARY OF QUALIFICATIONS

• Expertise to lead others in continuing learning (deaf & hard of hearing) educational growth.
• Effective planner, who defines priorities, develops strategies, leads and manages a diverse classroom.
• Keen understanding of products that permit analysis, creative problem resolutions, and development/deployment of classroom.
• Excellent ability to track information (account) and build effective visual and written documents/presentations based on extensive work with the deaf and hard of hearing as an instructor and teacher.
• Proven professional who utilizes articulate communication, strong organizational and diplomatic negotiation skills to achieve quality results and ongoing relationships.
• Technical skills include: Windows XP, Microsoft Word, Excel, PowerPoint, various proprietary educational and tutorial packages for the deaf and hard of hearing.
• Seek professional growth through continuing education and workshops.

TRAINING

• Community CPR and First Aid Training; Sign Communication Proficiency Interview (SCPI) - training conducted by National Technical Institute for the Deaf (NTID). Rating: Intermediate Plus.
• Strategies for Crisis Intervention and Prevention (SCIP) Training.
• Certificate of Completion in Identification and Reporting of Child Abuse and Maltreatment.

EDUCATION

STATE UNIVERSITY OF NEW YORK AT ALBANY, Albany, NY
1999
M.S., Education of the Deaf and Hard of Hearing

ST. LAWRENCE UNIVERSITY, Canton, NY
1997
Bachelor of Arts, Speech and Hearing Science

PROFESSIONAL EXPERIENCE

SFB INFORMATION TECHNOLOGIES, INC., Wilmington, NC
2000 - Present
Relay Operator/Communication Assistant
• Responsible for relay operations and communications. Worked for the deaf and hard of hearing customers in multiple states.

FERNDALE SCHOOL, Tangier, NY
1999 - 2000
Teacher of the Deaf and Hard of Hearing
• Responsible for the training of deaf and hard of hearing students in multiple areas, including: math, reading, language arts, and social sciences. Continually provided home-based services and parent education for an early intervention program.
• Creatively developed and implemented individual educational plans and behavior intervention plans for students.
• Performed ongoing assessments and modifications based on the educational analysis of each student.
• Analyzed and utilized educational materials and resources for the classroom curriculum.

ACME SERVICES, Albany, NY
1997 - 1999
Teacher of the Deaf and Hard of Hearing
• Planned lessons and met with groups of students everyday; designed lesson plans for each group based on the specifications needed for the deaf and hard of hearing.
• Supervised and evaluated instructional assistants and educational interpreter.
• Special project successes included helping write a winning grant proposal that led to new Parent Education and Sign Language Funding. Instituted this program for rural families and students.
• Designed and incorporated interdisciplinary units based on the most innovative methods available.
• Event planning focus included successfully recruiting deaf education specialists to participate in Support Service Personnel Annual Conference of 250+ professionals.

GEO SCHOOL FOR THE DEAF, Recreational Aide and Teacher
1995 - 1997
Recreational Aide and Teacher
• Worked with elementary to high school level deaf and hard of hearing students in after school program. Multiple recreational activities and functions performed included: swimming, bowling, roller skating, indoor and outdoor sports, movies, dances, field trips and Boy Scouts. Tutored residential students with a variety of homework.

SPEECH & HEARING CLINIC, Buffalo, NY
1994 - 1995
Camp Counselor and Teacher's Aide
• Creatively built lessons for the deaf and multiply disabled students while working with cooperating teacher. Tutored deaf and hard of hearing students in a variety of subjects. Counseled children in utilizing social skills. Assisted children in various physical activities to promote physical and mental development.

PRWRA John O'Connor - CareerProResumes.com - Careerpro2@aol.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Training Specialist
Course Development and Delivery

Offering more than 10 years’ experience in pre-school to corporate classroom environments, exceptional communication and analytical skills, and a broad knowledge base. Possess excellent computer, analysis, and problem resolution skills. Self-motivated, multi-tasking team player with leadership abilities. Interact easily with people of diverse backgrounds, cultures, and professional levels. Excellent understanding of and ability to accommodate individual learning styles.

Strengths

New Hire Mentoring
Computer Training
Professional Development
Staff Training
Interpersonal Communications
Team Leadership

Course Development and Implementation

QUALIFICATION HIGHLIGHTS

Computer Proficiency:
Window and Macintosh platforms: Internet research, Microsoft Office Suite (Word, Access, Excel, Outlook, PowerPoint), SAP, CRP, COSMOS, IBM, Lotus Notes, Order and Inventory Management

· Highly organized and efficient team player with excellent written and verbal communication skills.
· Design training and resource materials and deliver in one-on-one and group settings.
· Build and foster good student interaction and motivate individuals to excel in the learning process, ensuring team members remain well-qualified to provide highest level of quality and service.
· Provide computer training in numerous Microsoft Windows and Office programs, as well as retail and inventory management applications.
· Assess individual learning styles and identify student needs.

PROFESSIONAL EXPERIENCE

ABC Company
1999 – present
Inventory/Customer Service Analyst / Senior Account Coordinator, Order Management
· Serve as key consultant and educational resource to new hire and course manager, and mentor to personnel concerning issues with SAP, CRP, and COSMOS.
· Directed team members in development and delivery of 2 award-winning presentations.
· Utilize advanced technology skills to create and publish training and development materials for individual and classroom distribution.

Computer Instructor, Leaning Centers, Inc.
1998 – 2002
· Manage and deliver classroom training in Microsoft Word, Excel, PowerPoint, ClarisWorks, Quicken, WordPerfect, ACT!, and Internet research applications, as well Microsoft Windows operating systems.
· Develop and deliver coursework and training materials designed for effective education of intended audience.

Cashwrap Supervisor, National Bookseller
1994 – 2002
· Provide supervision and training for new hires, mentor and coach team members, and identify and resolve customer service issues.

Teacher, Grades K-5
1993 - 1998

EDUCATION

Master of Science in Elementary Education
University of Bridgeport – 1992

Bachelor of Arts in English
Dickinson College – 1991

Numerous computer courses

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Obtain a position utilizing solid skills and experience in the management of underwriting, risk/liability, sales/marketing, credit/finance, and property inspection activities.

SUMMARY

• Recruited, hired, trained, and supervised sales force of insurance agents and underwriters, achieving in significant increase in new business.
• Developed and marketed new financial products in order to expand existing accounts.
• Reviewed and analyzed applications for commercial insurance coverage, rejecting bad risks and achieving loss ratio of 45%.
• Saved company millions of dollars in potential losses by identifying lead paint exclusions based on wide-ranging research.
• Supervised extensive territories and gained knowledge of insurance laws covering the entire states of Washington, Idaho, Oregon, and California.
• Provided prompt, courteous, and knowledgeable customer service and earned a loyal clientele.
• Demonstrated expertise in gathering information and making profitable, creative decisions.
• Processed commercial lines for new business, renewals, and endorsements.
• Trained over 15 associates in new computer system enabling them to transition to a paperless filing process.
• Prepared monthly reports on work flow and sales results to track activity and generate increased business.
• Developed guidelines for risk selection. Made State filings to provide broader coverage.

EXPERIENCE

Wausau Insurance Company, Spokane, Washington
1998 - Present
Property Inspector
Perform 10-12 daily interior and exterior inspections to evaluate property for liability and fire hazards. Provide agents with information about potential additional lines of coverage.

Mutual of Omaha Insurance, Spokane, Washington
1996 - 1998
Commercial Lines Manager/Marketing Manager
Managed all functions of Commercial Lines Department. Appointed and trained over 30 new agents who produced 80% of the company's new business resulting in $1 million increase in volume. Developed Restaurant Business Owners Program that increased premiums by $100,000 in two months.

Employers Insurance Corp., Spokane, Washington
1986 - 1996
Master Underwriter/Senior Commercial Lines Underwriter/Super User Trainer
Oversaw sales and marketing activities for second largest territory. Achieved superior loss ratio. Reviewed ISO circulars and made appropriate recommendations. Received numerous honors, including Employee of the Month, Master Underwriter, and winner of Award for Underwriting the Most Business Owners Prestige Policies out of five regional offices.

Farmers Insurance, Spokane, Washington
1984 - 1986
Commercial and Personal Lines Supervisor
Supervised overall operations of commercial and personal lines departments. Assisted brokers in placing hard-to-place insurance risks. Directed marketing, underwriting, and training.

EDUCATION AND TRAINING

University of Spokane, Spokane, Washington
1984
Bachelor of Science, Psychology, Minor: Business Management

Professional training
• Merchants Insurance Group - Courses in Property, Casualty, Reinsurance, and Public Relations
• CPCU Training - Parts I, II, VII, and IX
• Mutual of Omaha - Interior/Exterior Property Inspection
• Computer training - Windows 98, WordPerfect, and Lotus 123

COMMUNITY ACTIVITIES

Two-term President of Spokane Lions Club
Volunteer for American Heart Association
Notary Public

PRWRA Freddie Cheek - Cheek & Cristantello Career Connections - fscheek@adelphia.net