Resumes by Career: Management

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Travel Professional with more than 10 years travel industry and managerial experience. Reputation for customer service orientation and resourcefulness.

Knowledge and Skills Include:
• Account Management • Customer Relationship Management
• Travel Operations • Professional Staffing
• Public Relations • MS Office
• Internet and E-mail • Apollo
• Sabre • Visio
• Document Imaging • Pars

AREAS OF EXPERTISE

Administrative / Management
• Verified and confirmed reservations for over 3500 timeshare owners, handling up to 100 reservations daily and 30+ telephone inquiries.
• Effectively supervised eight employees, successfully serving as an operational and technical resource.
• Planned and assigned shift schedules for up to 22 agents.
• Prepared comprehensive monthly administrative reports, completing annual and monthly budgets, cost controls, and monthly billings.
• Successfully assessed needs, provided appropriate solutions, and ensured satisfaction of customers.

Human Resources / Personnel
• Managed all facets of human resource department, experienced in recruiting, interviewing, placement, and evaluation of personnel.
• Inspired excitement and enthusiasm while solving highly complex issues relevant to operations and customer service.

Customer Service / Communication
• Interacted with thousands of customers on a monthly basis.
• Quality team leader conducting orientation and training of agents resulting in a better value of customer service.
• Able to efficiently assist customers during irregular and diverse situations in a calm and effective manner.
• Commitment of team leadership/management philosophy, increasing efficiency allowing a greater number of customers to be serviced.

EXPERIENCE

Community Resorts, Virginia Beach, VA
1999 - Present
Assistant Director of Operations
• Managed all opeartional aspects for over 3500 owners, including anticipating and resolving problems, documentation and record keeping, and ensuring complete owner satisfaction.

Octagon Airlines, Fairbanks, AK
1989 - 1999
Service Supervisor

EDUCATION / TRAINING

Manning Travel Schools, Inc., Miami, FL
1989
Travel Training
Continuing Education Training including: Advance Re-Issues, Leadership Principles, Advance Beamis, Complaint Resolution, Emergency Response, Drug and Alcohol Training.

PRWRA Denette Jones - Accurate Typing Services - http://www.accuratetypingservices.com - ddjones@gowebway.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Focus: Elementary/Middle School Principal

Teaching and leadership professional with over twenty years experience in the classroom supported by ongoing staff development opportunities, certification and current trend seminars. Successful mentoring of staff in various committee roles and administration development teams. Educational visionary who has implemented forward thinking processes. Dedicated to student and family education and interaction with the community. Type 75/03 Certification. Wyoming teaching license K-12.

EXPERIENCE AND ACCOMPLISHMENTS

Wayside District, Wayside, Wyoming
1982 - Present

Smith and Nancy Hill Elementary Schools
1996 - Present
Assistant Principal

Smith Elementary School
1989 - 1996
Assistant Principal

2nd, 3rd, and 4th Grades
1984 - 1989
Teacher

2nd, 3rd, and 4th Grades
1982 - 1984
Teacher
• District 304 organization, cross-grade level planning, and committee participation.
• Liaison between school and community using speaking engagements and written media to advocate the educational organization and goals of the organization.
• Provided additional strategy for "at risk" children and their families, through individual needs planning.
• Second Grade Team Leader, chairing curriculum discussions and guidelines for grade level staff members.
• Member of Building Leadership team, specializing in Reading and Language Arts.

ADDITIONAL ROLES

Smith School
1996 - Present
Program Coordinator
• T.A.O.E.P. Coordinator performs multi-task in managing the state-grant supported program for "at risk" children. Requires tracking and supervision of six staff participants including time, attendance and payroll. Individual student plans are designed for each special needs student that provides for tutoring, mentoring, and parenting workshops. This program operates with the goal of strengthening the home-school interaction.

1995
Team Participant
• "Interconnections", Corridor Partnership for Excellence in Education.
One of seven teachers who worked together for one week to design and implement the foundation of the behavior management program currently used at Smith School. Program was named "Seven Habits of Highly Effective Students".

1985 - 1999
Program Staff Member
• T.A.O.E.P. Advantage Program - Truant Alternative Optional Educational Program

EDUCATION

Aurora University, Medicine Bow, Wyoming
Masters, Educational Leadership (Type 75 Certification)

North Wyoming University, Casper, Wyoming
Bachelor of Science, Education (Type 03 Certification)

LEADERSHIP AFFILIATIONS

• District Education to Careers Committee, 1999 - Present
• Behavior Management Team, 1994 - Present
• District Language Arts/Literacy Committee, 1996 - Present
• Building Leadership Team, 1985 - Present
• Grade Level Team Leader, 1985 - 1998
• Wayside Education Asso. West, Wyoming Education Asso., National Education Asso., 1982 - Present
• Principal Interview/Selection Committee: one of a team of leaders to interview principal candidates and provide recommendation to District Superintendent and School Board. (1984 and 1994)

SPEAKING ENGAGEMENTS

• April, 2002, Presented Interviewing and Hiring Strategies for the New Teacher to 40 student teachers
• January, 2002, Novice Teacher Seminar-Implementing a Student Management Plan, presented to approximately 25 novice teachers
• Professional Growth Presenter for District 304, "Seven Habits of Highly Effective Students"
• February, 1999, Reading Symposium Presenter for District 304, "Developmental Reading Assessment"
• Summer 1998 presented to approximately 150 new teachers and staff members, during orientation, "Seven Habits of Highly Effective Students"

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY

• Over seven years of experience in a fast-paced, high volume restaurant industry.
• Consistently increase sales and guest counts.
• Conduct pre-shift meetings and critical path rotations.
• Communication skills include providing clear direction, sharing information, and delegating, assigning, and prioritizing work in an efficient manner.
• Demonstrates leadership and business ethics when making decisions and problem solving.
• Proficient in overseeing daily operations including sales, labor and staffing, targeted dollars, and P-mix thereby increasing profitability.
• Competent in conducting 'end-of-day' procedures including counting petty cash, gift certificates, preparing and making bank deposits, and POS accounting.
• Certified trainer for Red Robin Restaurants.

PROFESSIONAL DEVELOPMENT

Red Robin Neighborhood Grill and Bar
2000 - Present
Assistant Manager
• Oversaw daily operations; open and close the restaurant.
• Assisted in increasing sales volume by providing excellent guest service.
• Received Excellent World Class Service Reports and Restaurant Operation Reviews.
• Hired, terminated, trained, scheduled and supervised personnel.
• Ordered food products and inventory; performed weekly, monthly, quarterly, inventory.

Red Robin Neighborhood Grill and Bar
1997 - 2000
Line Cook/Certified Trainer
• Prepared food to Red Robin standards.
• Coached, taught and developed other line cooks.
• Assisted Kitchen Manager with day-to-day kitchen operations.
• Instrumental in assisting management in achieving high ROR scores in BOH.

Burger King, Idaho Falls, Idaho
1995 - 1997
Food Handler/Team Leader
• Shift supervisor ensuring high customer satisfaction.
• Certified in the training and coaching new employees.
• Proficient with upholding corporate standards.

EDUCATION

Skyview High School, York, Idaho
1994

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LEADER: FINANCE & ADMINISTRATION

Over 20 years progressively responsible financial, administrative, computing and management experience. Dedicated, multi-talented team builder who develops improved methods/systems and manages and grows people.

Seeking position in a non-profit agency that needs a leader to set goals, coordinate, develop and manage operations for financial/accounting, administrative, IT and HR activities. Special talents in bringing together diverse groups, leveraging technology for efficiency, facility management and quality processes.

SELECTED CAREER HIGHLIGHTS

ADMINISTRATIVE
Have set up multiple offices for operations from scratch, including site selection and lease agreements, facility preparation and buildout, contractor management, relocation, and arrangement of all office and administrative services.
• Reduced payroll process from 1-1.5 full days of manual labor to 1 hour per week, by installing an electronic time card system, hiring an outside processing service, and re-classification of certain staff as independent contractors.
• Accommodated extensive expansion of personnel and computer equipment in existing building through use of "creative" remodeling, and managing carpentry, plumbing and wiring contractors to maximize space, as well as assessing and updating information and file storage needs.
• Devised and implemented staffing and incentive plan designed to rejuvenate long term non-profit workers and help them career plan, in addition to hiring in new, enthusiastic and experienced staff.
FINANCIAL
• Created independent $7 million purchasing and accounts payable operations and trained the staff in procedures.
• Created an in-house non-profit accounting system, reduced external accounting fees by 50% and improved real-time access to data. Recategorized all data according to non-profit accounting principles and created QuickBooks Pro database. Improved information on spending patterns based on restricted and non-restricted accounts.
• Generated several thousand dollars per year in interest by moving cash flow funds into interest-bearing money market account. Installed online banking so funds could be transferred into business checking account as required.
INFORMATION TECHNOLOGY
• Completed selection, installation and set up of networks and telephone systems for multiple locations, including one global system. Extensive knowledge and use of TQM processes.
• Recommended and contracted technology leasing program and developed modern Local Area Network (LAN) for non-profit faced with cash flow challenges and outdated/inconsistent computing equipment and systems. Introduced email, Internet and file sharing capabilities and trained staff to use these tools.
• Sourced, purchased and installed multipurpose Blackbaud database software to facilitate real time communication of financial and donor information with external fundraising consultant.
• Led successful integration of two diverse technical departments into one technical team through team-building skills, career development and goal setting. Raised average performance evaluations for all staff members one full grade higher, as approved by the same reviewing manager.
• Eliminated need for capital expense to upgrade financial systems software and equipment by shifting processing work to sister company with excess capacity.
• Created "Help Desk" software and system to log and prioritize requests, and created a TQM team with representatives of all departments. Reduced technical problem resolution times from 7+ days to 2 days, while user satisfaction improved from a 1.6 initial rating (on a 0-5 scale) to over 3.0 within the first 4 months.

PROFESSIONAL EXPERIENCE

UNUM MUSEUM ART ASSOCIATION, INC, BLOOMINGTON, ILLINOIS,
BUSINESS MANAGER/V.P. LEVEL
Ran group of 10 full-time staff, 20 part-time staff, 20 independent contractor teachers for this art museum with a $750,000 annual budget. Museum produced 4-6 art exhibitions per year plus provided 3 terms of art classes for children and adults. During this time, the art collection increased tenfold, activities tripled and a $5 million fundraising goal was set.

Conducted all bookkeeping (A/P, A/R, G/L, fund accounting, sales and employment tax returns, bank reconciliations, cash management), contract and grant administration (e.g., contracts with school district to provide art classes), budget management (museum operations budget, city-owned facility budget), HR administration (hiring, firing, health insurance benefits, 401K, payroll), facility and personnel management (maintenance, staffing, reception, office administration), as well as being the board liaison (meeting minutes, records, special project staffing and coordination).

POWER ENGINEERING, INC., CINCINNATI, OHIO
2000 - 2002
ULTRA SYSTEMS
Ran office for 7 full-time staff of this $1.5 million company that sold system design software tools to electric utility companies to help them lay out grids and allocate power transmission.

Conducted bookkeeping (QuickBooks Pro, A/P, A/R, bank reconciliations), collections (secured a year-old receivable which was classified as uncollectable), data and financial management (researched international regulations and payment logistics, arranged International Wire Transfer logistics, developed and maintained Goldmine customer prospect database), prepared communications and mailings (prepared advertising and customer newsletter mailings, duplicated and distributed software diskettes), contracts and licenses (prepared software license and contract documents, processed maintenance contract renewals), project management (arranged travel, trade show and training logistics), and developed organizational systems (rearranged filing systems and work areas).

OMNIVIEW DESIGN, INC., CINCINNATI, OHIO
1997 - 2000
EXECUTIVE ASSISTANT TO CEO
Recruited by CEO, a former co-worker, to help build a new company that grew to 23 employees within a year, and was sold within 2 years for $6 million. Company developed and marketed two design automation software tools for the system design market; one to simplify layout, the other to analyze and improve performance.

Set up computer network and equipment (sourced, bought and installed all equipment: computers, printers, network wiring and devices), provided sales, legal and outside consultant administration (developed sales administration database, lead tracking and customer care processes, coordinated legal work for stock options, software licensing and trademark issues, contracted and managed consultants for trade shows, seminars, corporate image and marketing collateral development), planning and logistics (managed trade show and seminar logistics, and logistics for public relations tour), marketing (created and coordinated marketing material copy development, managed printing and distribution of marketing materials) and technical writing (wrote technical abstract that won a design innovation award from Electronic Design magazine).

GEM PLETHY SEMICONDUCTORS, INC., TOLEDO, OHIO
1995 - 1997
MANAGER, INFORMATION SYSTEMS
Recruited due to technical background and TQM/quality improvement experience to help this North American headquarters of a $16 billion British semiconductor manufacturer modernize their Information Systems (IS) processes.

With staff of 8, managed 300+ Unix/Mac/PC workstations in 5 US locations as part of the worldwide Plessey network. Managed telecommunications (voice and data system as part of the GEC corporate voice network and GPSI data network). Integrated US operations with global corporate objectives (used Deloitte & Touche consultants and Microsoft Project to manage evolution of a multitude of legacy systems on diverse hardware/software into SAP running on HP-UX), and TQM (American point person for rollout of British-led quality improvement program).

YALTA GROUP OF CADENCE DESIGN SYSTEMS, INC, TOLEDO, OHIO
1990 - 1995
MANAGER, OPERATIONS

ADMINISTRATIVE MANAGER & LEASE ANALYST
Promoted 4 times due to willingness to add additional responsibilities. Member of transition team taking CSI from relatively independent company owned by Comdisco to fully integrated division of Cadence, a $300 million electronic design automation company.

Network management (took over network management of a 250 user, 200 node TCP/IP Ethernet (10Base5, 10Base2 and 10BaseT) network of Sun, HP, IBM and DEC engineering workstations, PCs and Macs, including a T1 internet connection), Custom integrated software (researched, purchased and implemented Symix, an integrated order entry, manufacturing, shipping, purchasing and accounting system, customizing a package built on Progress 4GL/RDBMS, in client/server technology. Integrated Symix with Corporate Walker General Ledger Financial product), and facilities management (located sites, negotiated lease deal for a 32,000 square foot facility, and relocated organization).

Created independent purchasing and accounts payable operations (set up $7 million annual system), performed relocation and facilities management (arranged leases, equipment and services for 10 new sales offices, moved 21 employees from 2 locations, arranged office services: mailroom, shipping, reception, supplies, water, and snack services), installed telephone system (assisted in installation and programming of AT&T System 75 PBX with 40 trunks, 200 DIDs and Octel Aspen voicemail integrated into worldwide 800 numbers), and data management and analysis (calculated economic analysis reports, market projections, cash run rates, compiled reports, economic analyses, market descriptions and collateral into booklets for review by corporate Investment Committee, maintained prospects and clients databases).

JUNCTION REALTY, CINCINNATI, OHIO
1986 - 1990
REAL ESTATE CONSULTANT AND DEVELOPER
Worked as real estate consultant and developer, in partnership with architect. Real estate purchasing and negotiation (located and negotiated purchase of development properties), reviewed contracts and conducted analysis (economic and investment analysis, contract documents, City regulatory processing), and renovations and remodeling project management (converted laundry into 80 upscale condos, remodeled medical office building units, new tenant build-outs).

EDUCATION, ONGOING TRAINING & SOFTWARE EXPERTISE

• Loyola University, B.A. Organizational Studies, Program for Experienced Learners, Chicago, IL, degree expected 2005
• Regis University Distance Learning Degree Completion Program, Denver, CO, Business Administration, 1996-1997
• Heald Technical College, San Francisco, CA, Architectural Drafting
• George Washington University, Washington, D.C., Business Administration
• University of Cincinnati, Cincinnati, OH, Liberal Arts
• Word, Excel, PowerPoint, Access, Publisher, Project, Outlook, Internet Explorer, Netscape, ACT!, Goldmine, QuickBooks Pro, TimeCard, Blackbaud Raiser's Edge, Crystal Reports, Shiva
• Continuing education with over 25 workshops from Skillpath, Career Track, American Management Association, AT&T, in-house corporate programs, and others.
• Fundamentals of Finance & Accounting for Non-Financial Mgrs.
• Fundamentals of Personnel Law for Managers and Supervisors
• Coaching and Teambuilding Skills for Managers and Supervisors
• Managing Multiple Projects, Objectives & Deadlines
• AT&T System 75 Administration/Programming
• Fundraising Software Evaluation Seminar
• Internetworking with TCP Basic
• Internetworking with TCP Advanced
• Client/Server Technology Overview
• Covey Leadership Training
• Total Quality Management
• Cross-functional Communications
• Negotiating to Win
• How to Deal with Difficult People
• Project Management
• SAP R/3 Overview
• Fundamentals of SunOS
• PlanNet Network Design

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY

Director level Project Manager with 19 years experience providing consulting, strategic planning, and sales training to the insurance industry. Noted for leadership skills and direction on financial, underwriting and risk selection.

KEY MANAGEMENT STRENGTHS

• Directed teams of Account Specialists, Underwriters and Managers for group insurance accounts ranging in 50 to 100,000 lives.
• Hired, trained, motivated and retained valuable talent.
• Created training materials and selected appropriate Subject Matter Experts to conduct various Group Universal Life classes.
• Delivered renewal underwriting classes to Underwriters and Salespersons in Group Basic Life, Optional Life, Dependent Life, Short Term Disability, Long Term Disability, Dental, Medical Care, Stop Loss, Retrospective Premium, Minimum Premium, ASO and Limited Liability.

CAREER HISTORY

SFB, Chicago, IL
1990 - Present
Director - Business Unit
• Led department to financial results that exceeded average contribution by approximately 92% in 1999 and 2000.
• Motivated department to produce 100% of On Time New Customer Implementations in 2000. Results were 50% higher than the company average.
• Partnered with Sales, Brokers and Customers to increase revenues and profitability, retained 95% of customer base, leveraged customer loyalty to recognize upsell opportunities for existing customers and made sound financial decisions to attract quality new business.
• Directed a team of Account Specialists (size ranging from 10 to 21 employees) providing contractual, financial, underwriting and risk evaluation services to large group insurance accounts ranging from 3,000 to 25,000+ lives.
• Combined mid-size (200 to 4,000 lives) and large size (5,000+ lives) new business underwriting, renewal underwriting and year-end financial accounting functions for the Chicago region. Result was a single, cohesive team responsible for $2B in annual considerations.
• Orchestrated Contract Project Management group of 50 professionals to address workflow, IT systems, audits, and regulatory and state insurance compliance issues as they relate to the production and distribution of group contractual documents. Resulted in changed processes to address audit findings, created job aids to assist Account Specialists in contract production, and authored Administrative Guidelines & Procedures Release to train and communicate process changes to entire company.
• Managed the Attributes Description team, which developed online Performance Management Program forms to include job-specific criteria and appropriate language to describe distinct rating categories, positions and job grades. Management implemented idea as best practice and significant time saver.
• Participated in company's conversion from a Mutual Insurance Company to a Stock Company. Assisted Sales in establishing Funding Agreements and Paid-in-Advance premium reserves to meet customers' needs and retain valuable capital.

Zane Company, Chicago, IL
1985 - 1990
Underwriting Manager
· Assisted nine underwriters and the regional team manager.
· Manage record retention in compliance with corporate guidelines.

Doyle and Associates, Chicago, IL
1983 - 1985
Underwriting Assistant
· Assisted nine underwriters and the regional team manager.
· Managed paper flow within office including mail, faxes, clearances and data entry in multiple systems.
· Manage databases and oversaw cash collections.
· Manage record retention in compliance with corporate guidelines, check closings.

LICENSES/INDUSTRY COURSES

• Shaws-Lawson Associates: Competitive Expense Management With Financial Analysis and Reporting Online
• Prism Quality Enhancement Corporation: Quest 2001: PDCA Training (Plan, Do, Check, Act) for Process Redesign
• Skillpath: Coaching and Team-Building Skills for Managers and Supervisors
• Ingrid Wallace Presents: Peer Dynamics: "The Care Principle"
• CareerTrack: Building Effective Customer Service
• NASD Series 6 and 63 - (Registration no longer active in current position)
• LOMA Parts 1,2,3, and 6

EDUCATION

University of Michigan, Ann Arbor, Michigan
Bachelor of Arts, English

PRWRA Pat Chapman - CareerPro-Naperville, Inc. - http://www.career2day.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Proven ability to increase company profits through superior customer service as an insurance industry advocate leveraging insurance industry specialization, creative problem solving, attention to detail, and persistence.

WORK EXPERIENCE

MetLife, Inc., Mt. Prospect, IL
1998
Sr. Case Manager Specialist, Clinical Claims Unit
• Investigate new and continuing claims for eligibility, disability determination, payment or denial, rehabilitation potential and benefit integration in order to coordinate company savings in the best way possible.
• Coordinate new and continuing claims to the rehabilitation department, Social Security department, or the special claims handling unit to best utilize available assets.
• Adjudicate claims and negotiate settlements.
• Assist claim units as a Tax Specialist.
• Participate in and lead Director initiated letter committee, which evolved into a new computer generated letter format saving the company money, and allowing the claims department more time to focus on the claims.
• Provide comprehensive customer service to Employers, Employees and Account Representatives, managing 170 to 200 claims on a regular basis.

Gateway Corporation, Chicago, IL
1996 - 1998
Claims Adjuster
• Channeled new and continuing claims for payment, investigation and/or denial creating savings for the company whenever possible, while handling over 180 regular claim logs.
• Trained newly hired claim adjusters.
• Received and acted on calls from creditors & policyholders, regarding claim status.

Amerus Life Inc, Lincolnwood, IL
1996 - 1996
Client Relations Representative
• Processed all incoming mail for clients' mortgage insurance policies.
• Acted as liaison between mortgagors, and Moran Financial Services.

1,2,3 Financial, Des Plaines, IL
1995 - 1995
Group Marketing Assistant
• 1,2,3 Financial, Des Plaines, IL February 1995 to December 1995
• Initiated and processed group proposals as requested by field agents including follow-up.
• Provided comprehensive customer support for policyholders and insurance agents.
• Wrote and designed broker and client newsletters.

COMPUTER SKILLS

Microsoft Word, Microsoft Office, Windows NT, Windows XP, Lotus, Internet, document imaging

EDUCATION

Northeastern Illinois University, Chicago, IL
B.A., Communications/Marketing Life Insurance License
Life Insurance License obtained July 2002

PRWRA Janice Sacramento - janicesacramento@yahoo.com - Trainer, Lake County, IL, - Workforce Development Program

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HEALTHCARE ADMINISTRATOR / CEO

Highly professional administrator/executive who has demonstrated continuous growth, achievements, and impressive leadership in the management of complex activities within the healthcare industry. Solid business insight with the ability to ascertain and analyze needs, forecast goals, streamline operations, and envision new program concepts. Excellent communication and interpersonal skills serve as the foundation to effectively network, collaborate, negotiate, and maintain positive partnerships with physicians, staff, and outside vendors and organizations. Proficient in the management of a diverse range of departments, professionals, and programs through a complete understanding of the healthcare arena and integrated networks. Adept at setting, expecting, and achieving high standards of quality.

AREAS OF EXPERTISE

• Organization, Time Management • Insurance Federal, State, Local Compliance
• Developing Strategic Partnerships • Customer Service and Retention Management
• Finance Management, Expense Control • Multi-Unit Management
• Executive-Level Negotiator • Policy and Procedure Development
• Staff Development and Employee Relations • Performance Standards / Quality Control

EMPLOYMENT

Bay Shore Dialysis, Largo, FL
1996 - Present
Administrator / Chief Executive Officer
Based on track record of achievements, was brought on board in 1996 by Bay Shore Dialysis to open a new facility in Delta County. Analyzed prospective patient demographics and other factors to ascertain key market and prime location Planned and executed comprehensive marketing strategy to successfully ignite growth and profits. Worked closely with management, staff, and government entities to position the company for continued growth and market expansion.
• Oversee administration of two dialysis centers: a clinical operation and a mobile facility. Assume full responsibility for the strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance.
• Administer and direct all aspects of firm's planning/development strategies; drive forward new business. development through in-depth analysis of clients' needs and requirements to promote growth and enhance revenue.
• Wrote the company's policy & procedure manuals and employee handbook; updated, revised, and overhauled where needed.
• Significantly increased revenues and decreased expenses through streamlining procedures and implementing cost-cutting measures.
• Successfully negotiate and execute contracts, including managed care agreements. Promotes networking capabilities to capitalize on profitable joint-venture alliances.
• Maintains a focus on the development and enhancement of the professionalism of employees; provides continuing education opportunities to promote maximum professional growth and increase morale and productivity.
• Ensure total compliance with Federal, State, and Local regulations. Performs systems and procedures analyses to test and analyze internal controls, identifying areas for improvement. Work closely with and maintain a good rapport with a "watchdog" organization set up to monitor quality of service in dialysis operations;
• Continually scrutinizes short-term and long-range strategies, goals, and mission achievements, instituting new objectives to maximize revenue generation and new business development.

Baker Medical Services, Bradenton, FL
1995 - 1996
Administrator / Chief Operating Officer / Vice-President
Selected to turn around operations and implement quality control, bringing the company into government regulation compliance. Restructured operations, analyzed existing methods, and developed new programs and procedures to re-direct operations.
• Oversaw all functions of the company serving nursing home, ACLF's, and other care facilities in a seven-county area in Southern Florida. Accountable for monitoring costs and expenses; served as final approval for authorization of all expenditures.
• Ensured total compliance with Federal, State, and Local regulations, including Medicare. Prior to coming on board, Medicare authorities were going to close operation down. Upon review of implemented and forthcoming changes, allowed the facility to remain in operation. Attained a "0" deficiency rating upon final inspection.
• Administered all sales and marketing strategies; solely responsible for successfully growing business through effective marketing and public relations techniques to revise and upgrade image.
• Developed and implemented policy and procedure manuals, updating old material into comprehensive instructional manuals, clarifying areas of responsibilities.
• Charged with handling all phases of relocation of operations to Pinellas County, from start to completion.

Bradford Center For Dialysis, Seminole, FL
1987 - 1995
Home Hemodialysis Training Coordinator / Peritoneal Dialysis Home Training Coordinator
• Directed all operations and activities for more than 25 management, clinical, and direct care staff. Coordinated all out-patient and off-site services, assigning vans and staff. Provided direct supervision to nursing staff; hiring, training, and scheduling as needed; assessing knowledge level; assuring efficiency, quality and productivity.
• Oversaw vendor contracts on equipment and supplies; served as authorized person with final approval authority for purchase orders and supply requisitions. Handled vendor relations, met with sales reps introducing new products and procedures.
• Maintained quality assurance program to ensure compliance with company and government regulations.
• Provided patient education and training on both a clinical and in-home basis; worked with families advising them of procedures and proper care. Provided family support services; established rapport and respected privacy of clients and family members. Upheld patient dignity with high degree of professionalism
• Collaborated with staff regarding policies, procedures, and staffing needs; maintained open channels of communication resulting in optimum delivery of service and a positive working environment.

EDUCATION & LICENSURE

Florida Metropolitan University, Clearwater, FL
2000
B.A., Business Administration

University of Tampa, Tampa, FL
1998
Credits toward Bachelors in Nursing Degree

Florida Risk Management Institute, Inc, Clearwater, FL
1995
Licensed Healthcare Risk Manager, State of Florida

Edison Community College, Ft. Myers, FL
1987
A.A.S., Nursing

Polk Community College, Winter Haven, FL
Prerequisites toward AS Degree

Tampa College, Clearwater, FL
1981
Registered Medical Assistant

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Seasoned senior executive, offering 20+ years experience across Australia, New Zealand, Hong Kong, and Singapore. Career progressing from shop floor to board level, driving renewed market expansion initiatives and revenue growth. Bottom-line focused; a big picture visionary. Excel in devising non-traditional solutions that transform stagnant or declining businesses into spirited and profitable operations. Expert team coach and mentor. Inspired to exploit emerging technologies to seize competitive advantage. Impressive personal center of influence traverses key decision-making members of business and government.

• Profit & Loss Accountability • Multimillion-Dollar Resource Management
• Operations Management • Seed Funding
• Legislative Compliance • International Market Expansion
• Strategic Planning • Cost Avoidance/Reduction
• Mergers & Acquisitions • Strategic Alliances
• New Business Development • Business Process Reengineering

EXPERIENCE

Highland Corporation, Gosford
2000 - Present
Chief Executive Officer
Recruited to establish a "big picture" strategic vision, elevate profile throughout the business community, and review inefficient practices from self-managed regional groups undermining a cohesive methodology for project funding. Rolled out significant consolidation program spearheading a complete change in culture and unifying regional groups under a single entity. Despite widespread initial skepticism, a corporate communication and education process has stemmed fears and concerns, with the organization now primed to aggressively pursue venture capital, and proceed with solid long-term strategy in place.

• Personally amassed an imposing center of influence boasting key business and government players prepared to support new initiatives for community growth and expansion.
• Orchestrated $425,000 in local council and State Government co-funding projects in year 2001 creating 300 new jobs.
• Established "industry clusters" to capitalize on power of consolidated groups. Cluster groups in hydroponics vegetable industry created 300 jobs and spurred investment of $18 million; embryonic Aquaculture cluster now employs 45, and has prompted $5 million in investment, with $8 million in the pipeline.
• Merged 3 peak regional development bodies to form a single entity for pursuing economic development.

China Motors International, Hong Kong SAR China
1995 - 2000
Managing Director
Launched in conjunction with silent business partner, new start-up venture to exploit opportunities in exporting motor vehicle parts from mainland China to USA and Europe. Propelled company from unknown start-up to number 2 industry player, catapulting international sales from zero to US $5 million in just 3 years. As with all self-employment endeavors, maintained proactive hands-on involvement in all core business disciplines from marketing and business expansion, through driving customer relationship management programs, "deal making" with shipping and customs officials, banking and government officers, and business owners in China, US and Europe.

• Aggressively pursued, won, and maintained 8 reliable suppliers in China, overcoming all cultural obstacles in business communications.
• Personally established and nurtured 10 distributors across the United States and Germany.

Baker Hydraulics P/L, Castle Hill, NSW
1992 - 1995
Division General Manager
Reported to: Managing Director. Operating Budget: $10 million. Staff: 280 (Australia & New Zealand)

Profit and loss accountability for this rapidly expanding business enterprise with outstanding growth potential, hindered in part by inefficient work practices impacting customer satisfaction and revenues. Spearheaded 3-year strategic plan and annual business blueprints to document intended long-term directions; orchestrated a series of infrastructure consolidations and changes that yielded positive outcomes.

• Slashed stock holdings by $5 million, boosted order fill rates to 98% and dramatically elevated customer satisfaction rates by merging 3 distinct warehouse operations to a single national warehouse.
• Pioneered start-up hose manufacturing facility that boosted sales by $4 million.
• Delivered $3 million in additional new business revenues by capitalizing on credibility stemming from the introduction of the ISO 9001 quality accreditation program.
• Overcame litigious obstacles to proposed franchise chain acquisition and successfully integrated new business into established business infrastructure.

Bradford New Zealand, Limited, India, Indonesia and Sri Lanka
1988 - 1992
Chief Executive Officer
Bottom-line accountability for turning around poor performances of 5 vertically integrated tire companies producing sales of $95 million across manufacturing, importation, distribution, and retail sectors. Challenged to "fix it or close it," the business was plagued with internal issues, lack of retail outlets, and in critical need of strategic alliances. In just 3 years:

• Reversed company fortunes from a $2 million loss to $5 million profit, surpassing all industry expectations and forecasts.
• More than doubled retail outlets, contributing $35 million in new business.
• Personally secured national distribution rights for Michelin Tires in New Zealand, yielding sales of $15 million in Year 1 and increasing market share by 6%.
• Established joint-venture operations in Malaysia, India, Indonesia and Sri Lanka.

EDUCATION

Auckland University, New Zealand
Certificate, General Management

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Executive with more than 16 years of domestic and global experience conceptualizing ideas, seizing opportunities, building operations, leading highly successful new business development initiatives and ventures, managing mergers and acquisitions, and securing investor financing. Emphasis on telecommunications, Internet, and network integration technology, with additional experience related to pharmaceutical, utilities, construction, and gaming companies. Accomplished in identifying and capturing opportunities and developing partnering alliances to accelerate expansion, increase revenues, and improve profit. Skilled in nurturing contacts and negotiating joint venture agreements with companies in foreign countries.

Currently a senior officer of a publicly traded company, focusing on fixed broadband wireless and free space optical technologies. Background includes business planning for large-scale infrastructures, developing financing strategies, arranging and securing more than $80 million in debt and equity financing through venture capital and private investor groups, refinancing, complete profit and loss responsibility, budget planning, project forecasting, cost containment, frequency planning and licensing, and acquisition strategies. Extensive history recruiting, motivating, and leading top executive management team members.

EXPERIENCE

SHARP BROADBAND, Houston, Texas
2001 - Present
President
Spearhead the planning and building of all operations for a startup division under Sharp Technology, consisting of fixed broadband (voice, video, and data) and free space optical services. Report to the CEO and Chairman of the Board of Directors. Interact with senior and executive vice presidents, presidents, and chief executive officers representing telecommunications carriers, tier one ISPs, Regional Bell Operating Companies (RBOCs), equipment manufacturers, and government agencies for licensing. Direct the executive management team responsible for 15 permanent employees and more than 200 outsourced personnel.
• Redirected by CEO in March 2001 to procure additional development financing, while simultaneously producing an acquisition strategy.
• Designed an acquisition program to analyze 100 operating companies with annual revenues between $10 million and $15 million over a one year time frame, reviewing 25 per quarter (targeted to yield four acquisitions).
• Executed letter of intent and currently finalizing definitive agreement for a $12 million acquisition.
• Recruited for the purpose of building this division from ground zero.
• Created a business plan that included telecommunications, ISP, and network integration for turnkey deployment in 25 major markets within the U.S. (anticipated to generate roughly 75,000 customers from all markets with $250 million in projected run rate revenue within three years).
• Secured an international telecommunications carrier as a business partner (expected to extend network reach, solve last mile distance, and reduce bandwidth limitations).

HTE8, INC, Houston, Texas
1998 - 2001
Chief Executive Officer / President
Built and managed a multi-million dollar corporation from startup, providing high-end, value-added broadband ISP services and hosting solutions on the Internet. Provided leadership to the executive management team with a staff of 70 employees.
• Grew the business from ground zero to $6 million in run rate revenue within two years.
• Negotiated a partnership with Cisco Systems as one of only five fixed broadband wireless development alliance partners worldwide.
• Expanded in 1999 by offering business-only robust (44 mbs, 20 mile range) wireless broadband ISP service.
• Negotiated a $100 million credit facility, formula-based on internal equity fundraising.
• Recruited and expanded staff to facilitate national rollout.
• Garnered an extensive network of contacts in Brazil, South America, calling on high level telecommunications executives, as well as government and military officials.
• Negotiated and established a $100 million joint venture agreement with a large international telecommunications utility company for fixed broadband wireless in Brazil, South America.
• Divested the company and integrated services into Sharp Broadband.
• Established an international organization parallel to Hte8, Inc. with a presence in the Caribbean and partners in Amsterdam and Germany (outsourced all operations but sales and marketing to significantly control and reduce operating expenses).

BLUEGATE SYSTEMS, INC, Houston, Texas
1995 - 1998
Chief Executive Officer / President
Spearheaded startup operations to combine PCSS, Inc. and a full-service business Internet service provider. Offered design, implementation, and support services to generate, host, and administer web pages for Fortune 1000 customers. Supervised a management team responsible for up to 75 employees and contractors. Interacted with investors, telecommunications executives, equipment manufacturers, RBOCs, and customers.
• Grew the company in three years from ground zero to $8 million in run rate revenue with more than 16,000 subscribers.
• Developed a partnership with a national switchless long distance company to provide bundled Internet and web hosting services across the U.S.
• Created The Mega Web Page Creator, a software application.
• Secured an additional partnership with a switch-based carrier, which lowered costs dramatically.
• Developed a package acquisition deal, contingent on the purchase of Bluegate by the switchless telecommunications company, that combined Bluegate Systems, Inc., the switchless long distance company, and switch-based carrier.
• Negotiated financing for this acquisition which produced a strong entity that was slated to produce approximately $40 million in annual revenue.

PCSS, INC, Houston, Texas
1991 - 1995
Chief Executive Officer / President
Developed a network integration business from ground zero and led operations with up to 35 employees.
• Expanded the company to include both Unix integration and Microsoft Platform services.
• Achieved a client base of more than 300 customers, representing a wide range of companies from startup businesses to industry giants.
• Earned ranking in the Houston Business Journal's list of The Fastest Growing Small Businesses.
• Merged company to form a full-service ISP.

MULTINET, Houston, Texas
1990 - 1991
Vice President of Sales and Technical Services
Managed a major turnaround operation, while directing all sales and technical services for this $42 million network integration company with 190 employees, including engineers, cablers, and sales representatives.
• Managed downsizing that involved a 45% reduction in staff.
• Reduced operating costs by $4 million annually.
• Achieved status as the leader for sales and integration of Novell operating systems and Compaq systems within a seven state region.
• Negotiated a successful merger with another group to form a new company.

PHOTO AND SOUND, Houston, Texas
1989 - 1990
Sales Manager
Managed all Midwest sales operations, with offices in Houston, St. Louis, and Albuquerque, for this computer distributor.
• Initiated, developed, and led the migration from equipment to network integration and solution sales.
• Recruited and restaffed all offices following a 50% turnover of all employees in division.
• Raised annual gross profit by 24% and reduced overall operating expenses by 40%.
• Achieved profit status the first time in company's history (5% on $25 million in sales).

EDUCATION

University of Southern Texas
B.A., Business

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SENIOR EXECUTIVE PROFILE

Non-Profit Fundraising Activities / Growth & Development Strategy / Vision & Leadership /
Financial Management / Strategic Alliances & Partnerships / Quality Customer Service

Seasoned executive with significant operational experience within non-profit industries including environmental and educational organizations. Expansive, entrepreneurial thinker with outstanding record of achievement implementing new business strategies, delivering innovative solutions, and facilitating non-profit fundraising operations. Possess solid business skills, versatile attitude and prompt organizational and multitasking abilities as well as strong problem solving abilities, can identify issues, research solutions and make effective decisions. Resourceful, intuitive communicator, readily establishes trusting rapport with colleagues and customers alike.

• Outstanding success developing and maximizing key strategic partnerships with major gift donors and customers to increase gift support and enhance visibility.
• Exceptionally well organized, with track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate objectives.
• Effectively use an empowering, participatory management style that breeds accountability, teamwork, and continuous improvement.

PROFESSIONAL EXPERIENCE

GENESIS, INC, Dallas, TX
2000 - Present
Chief Operating Officer
Educational non-profit organization providing curriculum materials and instructional programs in literacy, mathematics and science at elementary, middle, and high school levels, reaching over 200,000 students each year throughout the nation.

Direct business plan development, including long and short-term strategies and fundraising activities from foundations, individual donors, and corporations. Develop critical relationships with educational institutions and schools to assist in donor cultivation and stewardship. Accountable for total P & L for entire organization; manage and implement strategies for organizational expansion and infrastructure development including board development, operational policies and systems, annual budgeting, personnel management, and programmatic planning. Supervise staff of 8.
• Instrumental in organization obtaining 'Seal of Excellence' from the Maryland Association of Non-Profits; granted to well-managed, responsibly governed organizations that are deserving of public trust. Became one of the first organizations in the state to earn this distinction.
• Increased operating budget from $650,000 in 2000 to $2.3 million in 2003; collaborated with Director of Development to develop strategy plans and budgeting process which ultimately secured 3-year commitment from Board for funding.
• Served as key internal and external liaison and coordinator for ongoing program activities within the organization. Sold 'contracts' to public and private school systems through direct mailing and cold calling efforts resulting in submission of proposals worth $50,000 in revenue for 2003.
• Effectively managed annual budget planning, which resulted in cost-effective operations; adjusted to economic climate and changes in the market, resulting in reduced expenses by $87,594 in 2001 and under budget expenses by $321,785 in 2002.

DALLAS CONSERVATION ALLIANCE, Dallas, TX
1996 - 2000
Executive Director
Non-profit organization dedicated to the conservation of whales and their ocean environment through research and education.

Managed and coordinated organizational and programmatic activities. Provided analysis, implemented strategic plans, and proactively advised regarding various issues and projects. Supervised 10 administrative staff members and volunteers. Executive Management Team member.
• Achieved budget growth from $500,000 to $1,500,000 within 3-years by creating effective operating and program budgets, and successfully managing cash flow.
• Developed and implemented cost controls which decreased spending and turned a $122,275 loss into a $246,000 profit within 2-years.
• Served as head liaison to Board of Trustees; actively participated in decision making and establishment of policies, which enabled overall forward progress of the Institute.
• Increased development activities and established new markets such as merchandising through the Internet, donor mailings, and advertisements.

FRANKLIN, INC, Minneapolis, MN
1993 - 1996
Sales Representative
$1.2 billion manufacturer of high quality coated papers.

Influential specialty sales representative team member within the pressure sensitive and release papers division. Key point person for customers, manufacturing and technical department regarding new product development, application analysis, problem solving, and customer 'beta-site' testing.
• Accomplished $9 million in sales for 2 specific products; effectively managed major national accounts by ensuring product satisfaction and providing outstanding customer service.
• Increased revenues 11% and volume by 13.5% during 1993-1994; improved account base by 24% in 1995, which added $250,000 in revenues.
• Contributed in development of new testing procedure for measuring adhesion to corrugated surfaces. Test procedure is currently used as standard quality control for all adhesives.

EDUCATION

Texas State University
1993
Masters, Business Administration
Honors: 1st place, Douglas Prize recipient - Business Plan Competition

Blake College
1987
Bachelor of Arts, English Literature
Attended numerous fundraising and non-profit operational workshops through the Association of Fundraising Professionals and the Texas Association of Non-profits (2000-present)

TECHNICAL SKILLS

PowerPoint, Access, Internet, E-Mail, Excel, Outlook, Microsoft Word

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE MANAGEMENT - CHIEF OPERATIONS OFFICER

Professional experience reflects over 15 years of creative leadership and visionary capacities in complex, competitive, and highly regulated manufacturing industries. Have established strategic plans, developed systems and operational overhauls, lead numerous turnaround ventures, spearheaded Joint Ventures, and transformed corporate image as profitability was re-established. A keen eye for detail resulted in high profile assignments responsible for all aspects of business development, operations, lean manufacturing, finance, marketing, sales, recruitment, risk management, negotiations, and facility utilization. Leadership has been sought by domestic and international organizations, to work in both non-union and union based organizations, with over 1,400 personnel and revenues in excess of $1B.

SELECTED ACCOMPLISHMENTS

Executive Management
Served as Senior Operations Executive for three top tier providers of parts and products within the automotive and telecommunications industries
• Managed sales, marketing, research & development, manufacturing, business planning, and personnel
• Developed product campaigns to expand business line and acquire business previously held by competitors, key accounts were: General Motors, CAMI, Suzuki, Ford, Mazda, Kia, Daewoo, Hyundai, Ssangyong, Samsung, Hanaro/Korea Telecom, Nortel, Powercomm, and KTF
• Established marketing campaigns directly to targeted companies to acquire large accounts of $583M
• Directed teams to achieve a 40% increase in Joint Venture Sales, resulting in revenues of $752M
• Provided 'standard of excellence in performance' in every position, exceeded goals and expectations

Finance
• Established 'new generation management strategies' for Korea's leading telecommunications equipment manufacturer, with full P&L for all operations and annual sales of $308M
• Served as point of contact for decisions to reduce workforce by 35%, reduced break even costs for all projects by as much as 20%
• Re-engineered budget, collections, payback & ROA to protect assets during 50% loss in sales volume
• Re-negotiated supplier contracts to reduce/defer annual materials delivery by 60%
• Established protocols to achieve TL-9000 & ISO-9000, recognizing these classifications as critical to corporate credibility and establishment of future revenue-generating contracts

CAREER HISTORY

Mercury Corporation
2001 - 2003
Chief Operations Officer
• Provided executive operational leadership to production, sales, marketing, and product development teams for nations (Korea) leading information/telecommunications provider
• Lead Mercury to become the first telecommunications company in Korea to achieve TL-9000
• Held multi-continent supervision for two plants and two technical centers (Korea & India)
• Successfully managed a business planning and investor relations campaign that lead to the divesture and partnerships of a diverse portfolio, which included strategic relationships between senior management and share holders (Carlyle, Citi, and Prudential Groups)

Delphi Automotive Systems
1997 - 2001
Vice President /Global Director GM
• Designed and implemented a five year business plan to achieve growth initiatives: provided process and organizational design plans for sales, marketing, technology roll out, service, quality, logistics, and business development
• Aggressively pursued global contracts with Hyundai, Daewoo, and Kia
• Seized the opportunity created by Korean economic crisis to consolidate business with Daewoo Motor and acquire Daewoo and Kia entities, resulting in significant increase in market share
• Set standards and procedures to achieve global excellence in customer satisfaction, through the implementation of "Voice of the Customer" and "Customer Excellence" programs

Delphi Packard Electric Systems
1991 - 1997
Managing Director/Country Manager GM
• Served as point person for two multi-national Joint Ventures that provided wiring harness components for Shinsung Packard and mechatronics components for Daesung Electric for Hyundai/Kia/Daewoo
• Held full P&L for Korean Operations, directed 1,460 personnel and led sales in excess of $221M
• Established strategic relationships with suppliers to reduce service and materials costs by $2M per year
• Crafted $150M joint venture for Delphi through manufacturing capital intensive products to leverage and capitalize economies of scale, expanded customer base to include all Korean OEM businesses, and secured $44M in new business
• Promoted from Business Development Manager to lead Korean component facility through organizational overhaul, which resulted in the attainment of the QS9000 Global Quality Systems
• Sought by corporate leadership to move from Manufacturing Superintendent to role as Business Development Manager, responsible for 'new plant expansion' in Indonesia, India, China, and Poland
• Held over all P&L for maquiladora production plant (in Mexico), with multi-departmental re-organization of a 450-member workforce which included but was not limited to: 40% facility improvement, performance enhancements, inventory reduction, 20% assembly cost reduction, implementation of lean manufacturing practices, and annual sales growth to $70M

Ford Electronics Division
1985 - 1990
Manufacturing Engineering Manager
• Sought by senior management to move from Business/Strategic Planning to this position, in order to develop plans for electronic manufacturing plants, that became the global footprint for seven global operations, processes included: quality, cost, delivery, technology, human resources, engineering/process benchmarks
• Turned around Ford Electronics division through process improvements and competitive pricing. Company was behind its competition in design, manufacturing, and cost
• Developed marketing strategies and sold Driver Information Products to Engineering/Purchasing departments of Ford Motor Company (US and European Divisions) and Mazda
• Conducted research of competitors and correspondingly established cost programs and product pricing to ensure optimum market potential in price and technology: efforts increased annual sales revenue by 11% to consistently exceed goals and drive annual revenues beyond $340M
• Demonstrated successes in business case development for investments in new Ford businesses. Exceeded capital project targets (ROI, IRR and payback)

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - rlanham@rlstevens.com - http://www.myexecutiveweb.com/rlanham

Dan O'Malley
30667 Deer Ridge Place, San Francisco, CA 94126 / Tel# (415) 555-1044 Email: dano@myisp.com

Community Director

PROFILE

Public administrator, planner, and advocate with over 15 years experience communicating the concerns of citizens to government leaders. Expertise in connecting available assistance programs with eligible recipients. Demonstrated ability to build, motivate, and manage cohesive teams focused on regional solutions to growth and development issues. Trusted advisor to local, state, and federal officials and recognized representative of unbiased regional needs.

KEY ACCOMPLISHMENTS

· Formulated and published Bay Area Master Plan to guide development decisions.
· Applied innovate use of information technology and the Internet to communicate governmental activities to citizens and communities.
· Served as regional representative for planning and development commissions.
· Facilitated direct exchange of ideas among constituents and officials.
· Developed relationships of mutual trust with government leaders at all levels.

EXPERIENCE

ASSOCIATION OF BAY AREA GOVERNMENTS, Oakland, CA
1998 - Present
Community Director
Managed a team of 12 public administration professionals to coordinate regional planning and economic development efforts. Reported progress to local, state, and national government leaders, including briefings with mayors, the Governor, and members of the President’s Cabinet. Attended weekly meetings of city councils, county boards, and regional commissions.
· Pioneered the application of information technology to inform the public of governmental programs and progress. Web site became a model for state and federal organizations.
· Supervised the activities of staff through weekly focused action-update meetings.
· Organized and sponsored the first national meeting of major metropolitan area development and planning professionals to share information and coordinate federal funding requests.
· Published and regularly updated the Master Plan for the Bay Area. Online circulation estimated at over 4 million visitors annually.

ASSOCIATION OF BAY AREA GOVERNMENTS, Oakland, CA
1993 - 1998
Community Development Director
Managed housing development activities for a regional government association, including fundraising, lobbying, public relations, and appropriations. Planned and conducted meetings, town halls, open forums, and social events. Represented regional interests to local businesses as well as state and federal government agencies.
· Organized regional planning forums to coordinate inter-city planning efforts.
· Sponsored quarterly town hall meetings to encourage community involvement and interaction with government agencies.
· Successfully lobbied industry groups for $8M to support pilot projects and feasibility studies.
· Lobbied federal government agencies to support local planning and development efforts, citing positive results of locally funded pilot projects.

ALAMEDA COUNTY HOUSING AUTHORITY, Oakland, CA
1989 - 1993
Community Relations Manager
Served as liaison between citizens of Alameda County and local, state, and federal government agencies, facilitating the exchange of information, helping resolve complaints, and ensuring equal access to programs and services. Prepared quarterly reports of community relations activities and compliance progress.
· Met with 25 community groups and presented information on applicable assistance programs.
· Designed, developed, and distributed brochures to local community centers to facilitate easy access to housing information.
· Presented concerns of community groups to appropriate government departments and initiated weekly updates to citizens detailing governmental responses.
· Developed a leadership network among community groups to coordinate activities and build county-wide consensus on housing issues and plans.

SAN FRANCISCO CONFERENCE BOARD, San Francisco, CA
1985 - 1989
Events Coordinator
Spearheaded event / program planning, development, and management. Organized multiple projects concurrently with strong detail, problem-solving, and follow-through capabilities. Sourced vendors, negotiated contracts, and managed budgets.
· Planned and coordinated government conferences, meetings, events, and fund-raisers. Saved $72,000 on most recent meeting.
· Coordinated over 120 conference activities, workshops, meetings, tours, and special events. Received recognition by participants and convention management.
· Trained, directed, and supervised teams to accomplish goals.

EDUCATION

Stanford University, Stanford, CA
Master of Public Policy and Administration, 1985

San Jose State University, San Jose, CA
Bachelor of Arts (English), 1981

AFFILIATIONS

Public Administrators of America, Member
Bay Area Planners, President
American City and Regional Planners, Board Member
National Chamber of Commerce, Member
Association of Major Metropolitan Communities, Founding Member
Development Council of America, Treasurer

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Computer technology instructor with extensive experience in Network Administration, Project Management and Quality Management. Consistently recognized and awarded for performance. Key areas of expertise include:

Instruction

• Technical Instruction • MS Curriculum
• Student Assessment • Curriculum Development
• Lecture Techniques • Lesson Plans

Computers

• Microsoft Operating System • Novell Operating System • Internet Technology
• Network Administration • Hardware Configuration • Software Configuration
• Windows 95 • Windows NT • TCP / IP
• Peripheral Equipment • Proxy Server • MS Office Professional

PROFESSIONAL EXPERIENCE

Reed Institute of Technology, Atlanta, GA
1999 - Present
MCSE Instructor and MCT

Adult Education Program, Marietta Community School, Marietta, GA
1997 - 1999
Computer Instructor

Hillsborough Community College, Tampa, FL
1990 - 1997
Software Instructor

Jefferson High School, Tampa, FL
1982 - 1990
Teacher

NETWORK ADMINISTRATION

• Provided complete knowledge of Novell and Microsoft network administration as MCSE / CNE / A+ Certification and as instructor of the MCSE Program at RIT.
• Delivered course instruction in: Networking Essentials, NT 4.0 Core, NT 4.0 Administration, and NT 4.0 Enterprise.
• Skilled in troubleshooting to the board level; excellent ability to facilitate, diagnose and troubleshoot networking and configuration problems of both hardware and software.

TECHNICAL INSTRUCTOR / TRAINER

• Developed curricula, assembled training materials, prepared goals and objectives, created lesson plans, and taught college-level computer classes in computer applications, data processing, operating systems, and Microsoft Network Engineering.
• Demonstrated ability to prepare goals and teach a diverse adult student body.
• Provided innovative lecture techniques and teaching strategies for students.

EDUCATION AND TRAINING

Marietta State College, Marietta, GA
B.S., Education
GPA: 3.8, • Computer Science Teaching Certification, State of Georgia Education Program

• MCSE, CNE and A+, Valley Technical Institute, Atlanta, GA

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MISSION STATEMENT

To creatively merge my values, enthusiasm, and experience to provide professional direction and maintenance as the District Center Manager.

PROFESSIONAL QUALIFICATIONS

• Well organized project manager, prioritizing goals and working under deadlines without sacrificing creativity.
• Competent in working within a budget, meeting and exceeding expectations.
• Expert technical knowledge important to understanding and interpreting concepts and reporting performance.
• Proficient at compliance with government regulation and codes.
• Skilled in problem solving, communication, and adept in revising current processes for improvement of operations.
• Specialist in directing, coordinating and exercising functional authority for planning, organization, control, integration and completion of project.

ADMINISTRATIVE/LEADERSHIP

• Experienced business owner (12 years), supervising and scheduling up to 13 employees.
• Successfully bids / negotiates contracts of up to 1/4 million dollars--up to 50 jobs / year.
• Prepares detailed customer proposals including specifications and product information.
• Develops contracts with vendors and suppliers.
• Experienced in delegation and subcontracting.

BUILDING/CONSTRUCTION

• Over 20 years professional construction experience.
• Hosts / attends seminars and trade shows to monitor construction industry trends.
• Steel frameworks, Fiberglass, Roofing, Siding,
Plumbing, Electrical, Foundations, Cement, Brick Weatherization, Specialties in Wood Construction.
• Promotes safety, minimizing insurance costs.
• Track record for quality work and project management.

FUND RAISING/SALES

• Enthusiastically generates funds for business or charity through innovation and perseverance.
• Skillfully promotes services and / or product line, generating up to $150,000 annually.
• Raised $400,000 in capital to initiate business.

EQUIPMENT & MACHINES

Back Hoe / Cement Mixers / Paint Mixers
Hand / Power Tools / Aluminum Break
Aerial Lifts / Cranes
Excavators / Compactors

EMPLOYMENT HISTORY

Johnson Bros., Inc.
1996 - Present
Director of Production and Technology

Farmer Construction
1986 - 1996
Owner

Technical Industries
1981 - 1986
Construction Worker

Laborers Local 9636
1977 - 1981
Laborer

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - Sharon, PA 16146 - info@janecos.com - http://www.janecos.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Profile

Professional skills and qualifications to manage Construction Projects, carry out activities as a Concrete Superintendent Engineer (or Assistant), Construction Superintendent (or Assistant), Estimator, or work in business related to the production of raw material for construction.

Professional Skills

· Project Management and Supervision abilities with 25 years experience in Civil projects, large housing, industrial and high bid construction projects, developed for private clients and the government.
· General Construction Auditor.
· Excellent oral and written communication.
· Leadership in achieving group goals.
· Innovative, dynamic, analytical mind. Openness to change and to evolving technologies and knowledge.
· English and Spanish Languages.
· Readiness to accept new challenges.
· Construction Management software, Word, Excel, and AUTOCAD abilities.

Education

IT Training Center Inc.
2004
General Contractor License - pending exam results

M.Sc. - Construction Management
1977
University of Illinois at Urbana-Champaign

B.S. Civil Engineer
1975
Universidad de Santo Tomás. - Bogotá. - Colombia

Experience

Terry Bell Company, Inc.
2003 – present
Researcher – Cement Industry

National Registry of Professional Appraisers
1988 - 2002
Appraiser
License RNAP No. 453-376 (Colombia)

Saunders Construction
1987 -2002
General Manager
Responsibilities:
· Managed construction projects: Housing, Commercial, and Government Buildings, Roadways and Bridges, Sewers, Water and Gas supplies, Erosion and Environmental Control.
· Guided and coordinated Architecture and Engineering teams.
· Took decisions on bidding strategies and budgets.
· Directed marketing for the firm’s projects.

Sterling Builders
1979 – 1987
Assistant Manager
Responsibilities:
· Negotiated bids and contracts amounting to $40 million per year.
· Directed labor relations resulting in eight years without a labor stoppage.
· Ensured industrial safety compliance to achieve a 30% reduction in injuries.
· Managed overall control of the technical areas of the firm.

General Contractor (Independent)
1978 – 1979
Managed the building of commercial facilities including construction of buildings, warehouses, and showrooms for Massey Ferguson, Ford, and Mazda dealers.

UNITEC Industries
1977 – 1978
Project Superintendent Engineer
Managed construction of the Coffee Growers Federation Building.

Professional Courses and Seminars

· General Contractor License.
IT Training Center Inc.
Pending exam results.
· National Seminar of Bamboo. - Regional Society of Engineers, 2001.
· ISO 9000 - Quality Systems - SENA (Colombian Apprenticeship Service), 2000.
· AutoCad 14. SENA (Colombian Apprenticeship Service), 2000.
· International Seminar Whitetopping - ASOCRETO (Colombian Concrete Institute), 2000.
· Design and Construction of gas systems. - SENA (Colombian Apprenticeship Service), 1999.
· Integral Pricing Seminar and Workshop - Colombian Real Estate Network, 1998.
· World of Concrete - ASOCRETO (Colombian Concrete Institute), 1996.
· World of Concrete - ASOCRETO (Colombian Concrete Institute), 1994.
· Finance Course - Price Waterhouse, 1994.
· Integral Pricing Seminar and Workshop - Arquiplan Ltda., 1994
· Managing Housing Projects - Arquiplan Ltda., 1994.
· New Computer Applications for Construction Project Management - Andes University, 1993.
· World of Concrete - ASOCRETO (Colombian Concrete Institute), 1992.
· AutoCad 10 - Compuclub Ltda., 1991.
· World of Concrete - ASOCRETO (Colombian Concrete Institute), 1990.
· Negotiation Abilities - Corporation University of Ibagué, 1990.
· Computer Project Planning and Control - Corporation University of Ibagué, 1989.
· Seminar on Auditing and Integral Control Projects - CAMACOL (Colombian Chamber of Construction), 1989.
· Planning and Management of Housing Projects - CENAC (National Center of Construction Research), 1988.
· Seminar on Pricing Urban and Rural Real Estate - CAMACOL (Colombian Chamber of Construction), 1988.
· Concrete and Mortar Technology, 1987.
· Sixth International Conference on Cost Engineering - Mexico, 1980.

Marie L. Cajuste - mcajuste@cv-xpress.com - http://www.cv-Xpress.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Candidate Source: External
Veteran Status: 30% Disabled
Citizenship: United States
Federal Status: None
Clearance: TOP SECRET (Active)
Highest Federal Civilian Grade Held: None

CONTRACT SPECIALIST, GS-1102-09/11
Announcement Number: BOR-MP-04-033(DV)
Department of the Interior, Bureau of Reclamation

Detail-oriented, deadline-driven, military trained Senior Supply Procurement Manager with 22 years’ comprehensive, supervisory, expert experience in military and corporate procurement systems.

· Strong communicator at all levels: Conveys expert knowledge of complex governing supply regulations, procedures, and instructions, supply functions, operations, program requirements, and work methods to be easily understood.
· Experienced in budget preparation and execution with knowledge of commonly used budgetary methods, practices, procedures, regulations, policies, and processes.
· Talented trainer, project leader, and team builder: Effectively instill “Quality First” and “Do-the-job-right-the-first-time” attitude. Certified US Navy Master Trainer in Supply Management.
· Auditing experience includes materials inventory management, accounting records, food service, and retail store records.
· Skilled in purchasing equipment and repair parts for corporate and DoD procurement systems.
· Skilled in gathering, assembling, and analyzing factual information from accounting and work reports, inventory and supply data.
· Proficient in data entry, automated supply systems, and office automation software programs, Microsoft Word, Works, and Excel, WordPerfect, Lotus 1-2-3, CorelDraw.

EMPLOYMENT HISTORY

Albert Foods
JUN 1995 to PRESENT
23 Albert Drive
40 hours / week
Austin, TX 78710
Starting Salary: $48,000
Supervisor: Mr. John Doe: 512-555 1212, May be contacted.
Ending Salary: $35,000
PROCUREMENT MANAGER
Exercised comprehensive knowledge of supply functions, operations, program requirements, and work methods in oversight of annual purchasing volume of $2.5 million. Purchased all repair parts, equipment, general use consumables, and protective clothing required to support and maintain 12 production lines of various types of pickled products for food processing plant that employed 200 fulltime employees and up to 250 additional seasonal employees.
· Made efficient use of maintenance funds in managing 500 vendors worldwide for development and manufacture of obsolete repair parts and other critical, high-use, high-cost items.
· Performed total vendor administration, including disputes resolution, payment, and formal written correspondence, among other functions.
· Supervised inventory control of approximately 10,000 line items stored. Saved approximately 8% on annual budget.
· Reduced average cost per item 71% through rigorous research.
· Read, interpreted, and applied supply regulations, manuals, catalogs, records, and orders to resolve complex supply problems for plant maintenance requested frequently by other plants.
· First one in company to perform data entry and processing of supply transitions on DataStream MB2 (automated maintenance scheduling and supply system).
· Used various office automation software programs, tools, and techniques, such as Microsoft Word and Excel, DataStream, and MP2 software to produce letters, reports, spreadsheets, databases, and graphs.

US Navy
OCT 1991 to MAY 1995
Fleet Transportation Office
40 hours / week
Pearl Harbor, HI 96860
O-3
Supervisor: Mr. John Doe, Phone: 555-555 1212, May be contacted.
ASST. FLEET TRANSPORT OFFICER
Supervised eight enlisted and civilian administrative personnel in analysis and determination of transportation requirements to provide support to pacific fleet units. Exercised expert knowledge of supply functions, operations, program requirements, work methods, governing supply regulations, procedures, and instructions to interpret DoD policy for movement of material worldwide. Routinely read, interpreted, and applied supply regulations, manuals, catalogs, records, and orders to accomplish tasks and resolve complex supply problems as follows:
· Reduced command annual budget of $62,000 by 33% in first year, 30% in second year, and 30% in third year, through expenditure cuts, waste and abuse identification, and administrative efficiencies.
· Coordinated Special Assignment Airlift Missions (SAAMS) for scheduled, rapid reaction and emergency requirements.
· Reviewed transportation channels to ensure air/sea cargo support for Navy requirements. Coordinated training programs for PACFLT units.
· Represented CINCPACFLT at joint service meetings for airlift scheduling, personal property requirements, sealift, and other transportation topics.
· Assisted fleet petroleum officer in developing OPLANS and Joint Operation Planning System, and analysis of inventory level/re-supply schedules for PACFLT activities in Pacific and Indian Oceans, and Southeast Asia operating areas.
· Prepared written instructions to disseminate PACFLT policy on transportation matters.
· Served as fleet transportation systems officer in his absence.

US Navy
JUN 1989 to SEP 1991
Physical Distribution Management School
40 hours / week
Oakland, CA 12345
O-2
Supervisor: Capt. James Doe, Phone: 555-555 1212, May be contacted.
INSTRUCTOR PHYSICAL DISTRIBUTION MANAGEMENT
Ranked #1 Instructor. Provided formal Instruction in various areas of Physical Distribution Management. Instructed in classroom and at off site locations for military and DoD activities throughout United States and Canada
· Subject areas taught included:
· Warehouse Management; Air Cargo Loading; MILSTAMP procedures;
· Passenger Transportation, including associated governing supply regulations, procedures, and instructions;
· Supply Functions, Operations, Program Requirements, and Work Methods; and
· How to read, interpret, and apply applicable reference material, such as supply regulations, manuals, catalogs, records, and orders.
· Wrote course outlines and presented material to over 3000 students in 3-year period.
· Arranged and coordinated tours to various bay area facilities (both military and civilian), so students could observe hands on application of material being presented.
· Wrote MILSTAMP manual–Military Standard Transportation and Movement Procedures and course for Navy transportation, both still in use today.

US Navy
NOV 1985 to MAY 1989
USS Vreeland (FF 1068)
40 hours / week
FPO San Francisco, 12345
O-2
Supervisor: CDR John Doe, 555-555 1212, May be contacted.
SUPPLY DEPARTMENT HEAD
Managed department of 23 military personnel for supply, food services, and retail store operations divisions on ship with crew of 130.
· Used expert knowledge of supply functions, operations, program requirements, and work methods in purchasing, inventory control, logistics, and management of supply chain.
· Applied expert knowledge of commonly used budgetary methods, practices, procedures, regulations, policies and processes in preparing and executed ships financial management plan for all ships departments.
· Audited non‑appropriated funds, ordering of ships supply parts, food service requirements, and outfitting of retail store.
· Provided inventory management and proper storage for incoming supplies and acted as purchasing officer to obtain required operational supplies and equipment in remote areas throughout world.

EDUCATION

Bachelor of Science Degree, University of Wisconsin—LaCrosse, LaCrosse, WI, Major: Business Administration, Minor: None, 1985, GPA: 3.00.
Certificate, Micro Computer Specialist, (24 semester hours), Northeast Wisconsin Technical, Green Bay, WI, 1995, GPA: 3.80.

TRAINING

Navy Transportation Management School, Dec Jun 1989, Honor Graduate.
Navy Supply Corps School, Mar Oct 1985, Graduated Top 10%

LICENSES/CERTIFICATES:

Contracting Officer (Small Purchasing), Apr 1985

AWARDS

Navy Commendation Medal, Apr 2004.
Navy Commendation Medal, Dec 2003
Navy Achievement Medal, Oct 2002
Master Training Specialist, Jan 2001

Nick Marino - CertFedResWriter@stx.rr.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CUSTOMER SERVICE MANAGER

Management career with proven track record of increasing sales and establishing and exceeding customer expectations. Over 13 years experience in customer service, procurement and negotiation of contracts. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills. Flexible, positive and responsive to change.

RELEVANT EXPERIENCE

Hillside Full Service Glass
1989 - Present
Manager Sales and Service
Manager Sales and Service, 1997 - Present
Estimator, 1993 - 1997
Customer Service Technician, 1989 - 1993

• Increased sales by 50% through development and implementation of a market survey that identified target regions.
• Established a corporate marketing campaign that established a company logo and provided professional appearance with employee uniforms.
• Provided superior customer relations with proven ability to diffuse angry customers and accurately assess customer needs.
• Supervised and maintained updated training for all employees.
• Managed inventory of over $100K.
• Expanded relationships with vendors and suppliers.
• Managed day-to-day operations.

OTHER WORK EXPERIENCE

Allenburg City Police Department
1986 - 1989
Veteran Officer/ Canine Handler

Halifax County Police Department
1982 - 1986
Police Officer

Shepard Highlands Police Department
1981 - 1982
Armed Security Officer/Shift Sergeant

United States Marine Corp
1976 - 1981
Police Officer
Honorable Discharge

EDUCATION & TRAINING

Northern Virginia Community College
Classes in:
Public Speaking
Marketing & Sales Training
United States Military Police Academy

PRWRA Corey Edwards - Partnering For Success - Sterling, Virginia 20165 - http://www.Resumes4Results.com

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

• Leader and manager with strong organizational skills, project orientation, and the ability to work effectively under pressure and stress. Identify problems/needs and initiate effective solutions.
• Promote working environment/procedures conducive to improving productivity, increasing efficiency, enhancing quality, and strengthening financial results. Knowledgeable in certification process of ISO 9001:2000 standards.
• Motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously; able to prioritize workload and multi-task. Consistently "get the job done" and exceed expectations.
• Effective communication/interpersonal skills and a team player; interact positively with a wide range of people, and establish relationships based on respect. Generate spirit of enthusiasm in personnel, prompting ready implementation of recommended processes.
• Computer proficiency on Windows platforms (3.11, 95/98 and NT) includes Microsoft Word, Excel, Outlook Express, PowerPoint, Internet communications and research, File Manager. Also knowledgeable in operations of various e-mail and voice mail systems.

PROFESSIONAL EXPERIENCE

Manning Manufacturing, Inc., Gary, IN
1996 - Present
MANAGER
• Directed certification process for ISO 9001:2000 Quality System. Documented customer service order entry and complaint procedures; ensured Quality Policy as detailed by management is understood by department staff. Spearheaded plans for continuous improvement of processes in the short, medium, and long term.
• Designed and established a model, efficient inventory system. Pioneered and implemented plan for maintaining proper inventory mix. Achieved 30% inventory reduction yet eliminated stock outs.
• Spearheaded development of an order tracking system, enhancing on-time delivery performance from 80% to 99%.
• Implemented a "low value" complaint system. Improved complaint resolution by reducing cost of processing "low value" claims, which resulted in improved customer service.
• Received written commendations from company president (2000) and vice president of sales/marketing (1998) for exceptional performance on special project teams.

Manning Manufacturing, Inc., Gary, IN
1988 - 1996
CUSTOMER SERVICE SUPERVISOR
• Streamlined order entry system and improved accuracy of documentation, reducing shipping and order entry errors. Facilitated improved communication among departments.
• Restructured department and instituted training program to cross-train staff, improving efficiency and professionalism of entire department. Consistently received "high praise" from our customers, vendors and even our competitors for being the best in the industry.
• Oversaw transition to computer-based access to workloads, production and shipping schedules. Significantly revitalized accuracy of schedules and documentation and reduced shipping-production errors.
• Scheduled regular training for staff to increase product knowledge, enabling better service to customers and vendors. Other workshops covered topics such as effective listening/speaking skills, problem resolution, techniques in professional customer service, etc.

Manning Manufacturing, Inc., Gary, IN
1986 - 1988
CUSTOMER SERVICE REPRESENTATIVE
• Originated customized order intake process to meet customers' specific ordering needs, improving delivery performance and optimizing customer satisfaction.
• Recommended and implemented revisions to shipping documents to enhance accuracy and efficient utilization of documents.
• Competently handled complex quotations from customers and sales personnel.

Doyle Environmental Services, Chicago, IL
1984 - 1986
CUSTOMER SERVICE / INSIDE SALES REP / TRAFFIC SUPERVISOR
• Provided product information, pricing, quotations and delivery information to customers. Displayed professionalism and product knowledge, which contributed to an increase in inquiry-to-order capture rate.
• Expedited shipments to comply with special customer delivery remarks; dispatched carriers in manner to ensure on-time deliveries. Created goodwill and improved customer satisfaction.

Geo Systems, Inc., Chicago, IL
1973 - 1984
TRAFFIC / INSIDE SALES / CUSTOMER SERVICE / PRODUCTION PLANNING
Trained support personnel and made significant contributions in numerous departments, including logistics, sales, customer support, and production.

PROFESSIONAL ORGANIZATIONS

Association of Women in the Metal Industry (AWMI), Chicago Chapter - 1987 to present
• Membership Chairperson, 1993 - 1995
• Fundraising Chairperson, 1990
• Conference Committee, 1990
• Board Member, 1987 - 1989
• Member, Founding Board of Directors National Organization - 12,000 members

American Business Women's Association, Gary Chapter - 1998 to present
• Member of Scholarship Committee
• Member of the Fundraising Committee
• Co-chair of the Business Associates of the Year Committee

EDUCATION/CONTINUING EDUCATION

Bradford College
Certificate, Leadership and Supervisory Skills for Women

Professional Service Seminars
Certificate, Exceptional Customer Service Seminar

American Business Women's Association Workshops
• Microsoft Project
• Art of Facilitation • Superior Service on the Telephone
• Manage Multiple Projects and Meet Deadlines • Effective Coaching
• Constructive Criticism • Making Small Talk a Big Deal
• Everyday Business Etiquette • Managing E-mail

Midwest University, Gary, IN
1989
Certificate, Materials Processing
Steel Technology

Buckeye College, Greenville, OH
1970
Business Coursework

St. Francis University, Baltimore, MD
1968
Graduate, Honors

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - Sharon, PA 16146 - info@janecos.com - http://www.janecos.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Articulate, results-oriented customer service professional. Excellent communication and problem-solving skills. Self-directed, team player. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on project, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, integrity. Computer literate, working knowledge of Windows 98, Excel and Word 97, and J.D. Edwards distribution software system.

• Improved customer satisfaction and product delivery during company acquisition and 50% increase in sales.
• Coordinated and implemented conversion of sales contracts to systems format.
• Revised internal sample policy to improve delivery time and shipment accuracy.
• Organized Customer Service processes for new Canadian public warehouse.

CAREER HISTORY AND EXPERIENCE

Maxwell Industries, Pleasanton, Illinois
1998 - Present
Customer Service Account Rep/Team Leader
• Responsible for managing 5 retail accounts with total sales ranging from $500K to $4M.
• Order management, customer relations, charge-back resolution and collections.
• Monitor inventory levels to ensure on-time delivery of products.
• Provide leadership to team to accomplish department goals and monitor work flow.

Manning Safety Tools, Inc., Uptown, Illinois
1995 - 1998
Customer Service Account Rep - Team Leader / Customer Service Account Manager
Managed and administrated 50+ retail accounts including Ace hardware, True Value Hardware, and American Stores.
• Managed and processed all orders and sales contracts.
• Updated quote system and maintained customer account information.
• Functioned as liaison for manufacturing, sales and off-site warehouse.
• Resolved shipping discrepancies and invoicing errors. Issued RGAs and processed credits and rebills.

Terrace Medical Center, Terrace, Illinois
1991 - 1994
Customer Service Representative
Responsible for customer support and service for major dental insurance provider including management of selected Fortune 500 companies.
• Performed employee training and evaluation.
• Investigated and resolved complaints through grievance process.

SEMINARS / WORKSHOPS

• Team Building - 1997
• Customer Service Excellence - 1996
• Meeting Skills Development - 1996
• Seven Habits of Highly Effective People - 1995

EDUCATION

University of Chicago, Chicago, Illinois
1986
Bachelor of Science, Horticulture

PRWRA Pat Chapman - CareerPro-Naperville, Inc. - http://www.career2day.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Attorney with 20-years legal experience, with an emphasis in civil and criminal litigation. Use of analytical, investigative, organizational, negotiation, and courtroom litigation skills.

Management skills used to plan and oversee projects from concept to conclusion.
Performance in relationship development and management, team building and professional leadership skills.
• Research and Documentation • Case Management
• Workflow Management • Interview and Investigative Activities
• Client Representation • Business Leadership
• Resourceful Problem Solving • Strategic and Tactical Planning
• Staff Mentoring and Training

EMPLOYMENT EXPERIENCE

Law Group, Anchorage, AK
1996 - Present
President / Owner
• Manage legal office providing legal advice in estate planning, real estate, landlord/tenant, personal injury, worker compensation, civil and criminal defense, and administrative matters.
• Recruite, train, supervise, and evaluate support staff of two.
• Contribute to company performance with continuity in office procedures and setting clear communication lines between 6000+ clients and company.
• Use communication skills to fulfill liaison nature of position, developing cordial working relationships with attorneys, clients, witnesses, and staff.
• Provide follow-up through all stages, from initial investigations through trail planning, pleadings, motions, memoranda, discovery, legal research and courtroom representation for court proceedings.
• Skills include litigation, case management, negotiation, drafting and interpretation of various contracts. Often manage several cases concurrently.
• Develop knowledge in the field by keeping current on all cases. Refine and strengthen legal skills through continuing education programs.

Law Counsel, Anchorage, AK
1992 - 1996
Managing Partner
• Managed all administrative duties for law firm of six attorneys and eight staff members.
• Restructured operating, financial and legal infrastructure. Negotiated/renegotiated strategic partnerships, forged profitable new alliances, expanded market channels, and standardized contracts and business documentation.
• Oversaw broad portfolio of clients across diverse industries. Earned reputation as a consistent top performer, profitability, and new client development.
• Defended a Real Estate Developer/Building contractor in a high profile multi-million dollar case.
• Argued and tried cases in Magistrates Court, District Court, Alaska Court of Appeals, Alaska Supreme Court and the Supreme Court of the United States. Attended over 1500 pretrial conferences.

Legal Counsel, Anchorage, AK
1988 - 1992
Partner
• Represented city prosecuting criminal cases and handled all civil litigation for the city.
• Attended all city council meetings and prosecuted misdemeanor criminal cases.
• Areas of concentration were: real estate, business law, family law, criminal defense, and personal injury plaintiffs, with an emphasis in civil and criminal litigation.

Law Office, Anchorage, AK
1983 - 1988
Sole Practitioner
• General practice developed legal theories, interviewed prospective clients, negotiated with opposing counsel, prepared briefs and argumentative memoranda.

COMMUNITY ACTIVITIES

Radio media spokesperson for local one-hour weekly talk radio show, 1987-Present
- Developed and researched legal issues reflecting community interests.
- Booked interviews with guests that included: Alaska Supreme Court Justices, Judges, Prosecutors, Procurers, and varied local attorneys.

Produce weekly TV informational talk show, 2001 - Present
- Establish contacts with producers and editors and book interviews.
- Speak on topics regarding a wide range of legal issues.
Teach monthly two-hour course, Court Referral Services
- Discuss legal ramifications, and answer questions concerning legal topics to 60-100 students.

Keynote presenter/speaker for several lectures regarding Estate Planning.
Participant in Leadership Alaska Program
Served as Judge Advocate

AFFILIATIONS

Licensed - Supreme Court of the United States of America
Member of Fourth Judicial District
Alaska State Bar
Association of Trial Lawyers of America
America Bar Association
Member of Alaska Chamber of Commerce

EDUCATION

South Texas College of Law (Texas A&M, Houston, TX
J.D.

University of Florida, College of Journalism and Communications, Gainesville, FL
B.S., Advertising

London Program - Florida State University

PRWRA Denette Jones - Accurate Typing Services - http://www.accuratetypingservices.com - ddjones@gowebway.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE MANAGEMENT / FINANCE / STRATEGIC BUSINESS PLANNING

Professional career reflects 20 years of corporate project management, change strategies, corporate accounting, management solutions, and the development of functional structures for two industry leading insurance and financial service providers. Possess a demonstrated record of success to enhance productivity, enhance the access and utilization of shared information, increase efficiency and profitability through cost reduction. Leadership has been instrumental in the conversion of diverse financial systems resulting from mergers, acquisitions, and turbulent restructuring in a global Fortune 100 company with 18,000 staff and annual revenues as large as $8B.

Executive successes are built upon an in depth understanding of financial strategies and an intuitive discernment for technological processes to support organizational objectives. Diversity of responsibilities has positioned me to report directly to the President, CEO or other Chief Executives, as the key point of contact in the departments of finance, operations, human resources and information management.

ACADEMIC CREDENTIALS

Awarded a Bachelor of Science degree in Accounting from Ball State University. Academic credentials have been enhanced with additional training in financial reporting, cost analysis, operational improvement, human resources, payroll, workflow efficiencies, data streamlining, strategic planning, mergers and acquisitions, and team leadership.

PROFESSIONAL OBJECTIVE

These skills and experience support a variety of leadership capacities, such as Chief Executive Officer, Vice President of Financial Operations, or Director of Strategic Business Planning.

SELECTED ACCOMPLISHMENTS

Technology-
• Streamlined the processes and data management of all IT platforms following the acquisition of supporting businesses and competitors
• Provided over site of the selection and implementation of financial applications and data management, relative to a centralized accounting, reporting, and processing function
• Consolidated the technical performance of 15 acquired companies to "home office standards" at a budget of approximately $1M per conversion
• Held ALL supervisory responsibilities for corporate Y2K conversions; this national project included a $50M project budget for three years of work which passed testing and the time critical event without loss of any programs, systems, or information

Finance-
• Hired by corporate executive team to assist in the relocation of the initial operating company, Banker's National Life to the new headquarters locations in Carmel, Indiana
• Served as primary point of contact for the reduction of expenses due to the conversion of general ledger, disbursements, tax reporting, financial reporting and other accounting systems to a Conseco-driven corporate standard, to provide work force reduction and operational stream line equivalent to $10M per year
• Spearheaded the recent conversation of all financial systems to more accurately track general ledger, Accounts Payable & disbursements, 1099 tax reporting, abandoned property, budgeting/financial reporting and over all finance-data management
• Held direct responsibility for the Accounting Operations of this Fortune 100 company, that had a peak of 100 financial personnel, including recruiting, staffing, training, and retention
• Developed a unique interface of Human Resources, Payroll, Benefits Administration and Operations; held direct supervision of payroll for over 5000 employees
• Partnered with Human Resources and department heads to identify redundant positions, target minimally performing teams and reduce annual expenses through workforce elimination, while guarding against loss of over productivity and business generation

Executive Management-
• Sought by regional manufacturing plant to provide 'in house' consulting on all financial and information systems for insurance holding company with three regional offices
• Devised prioritization plan to upgrade systems and platforms with minimal capital outlay
• Provided executive leadership for Fortune 100 company with 18,000 employees and revenues in excess of $8B, responsible for various departments, including Human Resources, Information Technology, and Accounting Operations
• Consolidated and streamlined operational, personnel, and financial departments following acquisition, harmonized systems to bring all division to Conseco Standard in minimum time
• Directed the policies and procedures by which Human Resources and Accounting Departments would incorporate personnel from previous companies, following a merger and acquisition, process was respected and used as a footprint for each concurrent process
• Purchased 'specialty niche franchise' and increased market annual sales from $350K to over $1M
• Developed solid consumer base and designed programs to attract corporate consumers
• Created a joint venture partnership agreement to start and manage "first ever in-church store"
• Recognized by corporate headquarters as "Franchise of the Year" by the fifth year of operation

CAREER HISTORY

Lemstone Christian Stores
1993 - Present
Owner/Operator - Director of Business Planning & Finance

Conseco, Incorporated
1987 - 2002
Senior Vice President of Information Technology

Senior Vice President of Human Resources

Senior Vice President - Chief of Staff

Vice President of Information Technology and Insurance Systems

Blue Cross/Blue Shield of Indiana (now Anthem)
1982 - 1987
Assistant Vice President of Accounting Operations and Systems

Systems Accountant

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - rlanham@rlstevens.com - http://www.myexecutiveweb.com/rlanham

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

DIRECTOR OF CAMPUS SAFETY

Leveraging highly successful, 20-year NYPD-career with increasingly responsible positions and extensive cross-level police instruction experience. In-depth knowledge of disaster preparedness and crowd-control techniques. Exemplary attendance, performance, and customer-service record, holding multiple medals and awards, with focus on community policing. Consistently demonstrate ability to mediate and build community cohesion. Bi-lingual (English-German) with conversational skills in Spanish and extensive exposure to multi-cultural environments. Hold Master of Arts degree in Political Science.

Expertise in:
· Modern Community Policing
· Counter-Terrorism Technique
· Crowd Control/Disorder Control (DCT)
· Disaster & Emergency Preparedness
· Cross-departmental Coordination
· Teaching & Public Speaking
· Resourcefulness/Problem Solving
· Diversity Management
· Communication (verbal/written)
· Organization/Planning

PROFESSIONAL EXPERIENCE

NEW YORK UNIVERSITY (NYU), New York, NY
2002–Present
Adjunct Faculty
Teach Criminal Justice (Policing in America), Political Science, Contemporary American History, and serve as Substitute Lecturer World Civilization.
· Initiated well-received special lectures, panel discussions, and student mentoring program.
· Played active role in Community Outreach Volunteer Program at Harlem Intermediate School, New York. Developed lesson plans on drugs, child abduction, and gang behavior education/awareness and held successful sessions for students ranging from Kindergarten through 8th grade, including parents.

NEW YORK POLICE DEPARTMENT (NYPD), New York, NY
1983–2003
Trainer/Instructor/Supervisor – various New York City locations
1992–2003
Solid 10-years’ experience instructing recruits, in-service Police Officers, Sergeants, Lieutenants, and Captains.
· Assumed key role in developing NYPD’s INTAC (In Service Tactical Training); author lesson plans for scenario-based training in a “live fire” environment to reinforce proper tactics and firearms restraint to minimize escalations of incidents. Result: Number of shooting incidents substantially decreased since program’s inception in 1996.

Community Policing Supervisor – Queens, 102nd Precinct (population: 90,000)
1990–1992
Assigned 15 officers to community policing beats based on analysis of major problem areas in one of Queens’ most diverse, main commercial areas. Played instrumental role in solving community issues. Chaired weekly community meetings of up to 100, comprising community leaders and activists.
· Used strong mediation and innovative problem solving skills to successfully resolve complaints and bridge gap between religious leaders, merchants, and residents.
· Implemented effective pilot program — CAT — regarding GLA (grand larceny auto). Result: 20-25% reduction in auto theft.

Patrol Supervisor and Desk Sergeant – Queens, 114th Precinct (population: 120,000)
1990
Assigned and supervised up to 60 uniformed and 20 civilian members in highly diverse, challenging precinct encompassing main New York City arteries in addition to 2 ConEd power plants, Tri-borough and Queensborough bridges, Grand Central Parkway, LaGuardia Airport, Rikers Island, and city’s largest housing development. Successfully teamed with three other supervisors to coordinate communications and assignments. Effectively handled resource management, remaining within budget.
· Controlled major civil disturbance at housing development by efficiently allocating resources, coordinating officers and task force, and controlling crowds. Results: no personal injuries and minimal property damage sustained.
· Partnered with other supervisors (anti-crime, community policing, and desk officer/patrol) in developing emergency procedures and disaster preparedness plan for LaGuardia Airport and ConEd facilities.

Police Officer – Brooklyn North, 94th Precinct (population: 70,000)
1985–1989
Assigned to major commercial district, consisting of merchants, high-volume traffic, shoppers, and diversity. Attended monthly community (council) meetings with up to 50 attendees and facilitated problem solving.
· Initiated successful resolution to 15-year old community complaints regarding merchants’ odd-hour deliveries by using active listening, mediation, negotiation, and decision-making capabilities.
· Received praise and award for effective community efforts and volunteer initiative.

Police Officer – Police Academy and Manhattan Traffic Division
1983–1985

EDUCATION, TRAINING, AND CERTIFICATION

· MASTER’S IN POLITICAL SCIENCE - 2002
Baruch College – New York, NY
Graduated Magna Cum Laude–G.P.A.: 3.90
NYPD-TRAINING:
· COUNTER-TERRORISM TRAINING–2002
Co-developed curriculum in collaboration with Intelligence Division as part of INTAC and instructed uniformed in service NYPD personnel.
· CERTIFIED SIMMUNITION TRAINING AND SAFETY SUPERVISOR–2001 – New York, NY
Simmunition Division SNC Technologies, Inc.
· CROWD CONTROL & DISORDER CONTROL TRAINING (DCT)–1989 to 2003
Ongoing theoretical and hands-on training.
· COMBAT HAPKIDO SEMINAR–1999
International Combat Hapkido Federation
Long Island, NY
· OSHA & Hazmat–1995
· CERTIFIED VERBAL JUDO INSTRUCTOR–1995
Verbal Judo Institute – New York, NY
· Suicide Awareness–1995
· CERTIFICATE METHODS OF INSTRUCTION 1992 - Division of Criminal Justice – NY State
· Community Policing Supervisor Training–1991

HONORS AND AWARDS

· Herbert Bienstock Research Award – Baruch College, New York, NY–2000
· Education Achievement Citation – NYPD, NY–2002 and 1995
Awarded for successfully balancing full-time work and six years of education.
· Perfect Attendance Recognition Certificate – NYPD, NY–2001
· Greenpoint Community Service Award – Greenpoint, NY–1989
Awarded by community in recognition of effective volunteer youth efforts.
· Commended for investigatory skills leading to homicide confession – NYPD, NY–1988
· EPD-Medal (Excellent Police Duty) – NYPD, NY–1985
Awarded for verbally disarming mentally disturbed person armed with knife.

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER FOCUS

University/College level Dean of Education

EDUCATIONAL BACKGROUND

MICHIGAN STATE UNIVERSITY, Lansing, Michigan
1985
Doctor of Education with Counselor Education Major
Area of Study: Program Development and Management

1982
Certificate of Advanced Study in Counselor Education

1983
Master of Science in Education with Secondary Education Major

1981
Bachelor of Science in Education with Biology Comprehensive Major

PROFESSIONAL EXPERIENCE AND SELECTED ACHIEVEMENTS

Wilson High School, Chicago, Illinois
1998
DIRECTOR OF GUIDANCE
• Supervise and evaluate eight guidance counselors, two receptionists, secretary and registrar
• Coordinate enrollment, group guidance, local scholarship selection, 9th grade orientation, and homebound instruction
• Develop department budget, prepare enrollment reports, and create follow-up studies
• Liaison to academic and support departments and volunteer participant on various school improvement committees
• Provide guidance services for assigned caseload

Tinley Park and Countryside High Schools, Illinois
1996 - 1998
DEAN/COUNSELOR
• Provided academic advisement, course scheduling, orientation, career guidance, crisis intervention, personal counseling, standardized test interpretation, and parent/teacher consultation
• Administered discipline in a positive spirit to students in the guidance caseload

South High School, Community High School District, Naperville, Illinois
1995 - 1996
COUNSELOR
• Counseled students and parents on academic programs, provided personal counseling, designed course scheduling, presented orientation programs, career guidance, crisis intervention, test administration and interpretation, and support service referral
• Assisted in facilitating divorce support group meetings and multi-cultural student committee sessions

Mary Crapo High School District, Streamwood, Illinois
1990 - 1995
COUNSELOR
• Provided personal and academic counseling, course scheduling and career guidance; consulted with parents, teachers and administrators, administered and interpreted standardized tests
• Assisted with initial opening of the high school and development of the guidance program and service delivery system
• Initiated and co-sponsored a multi-cultural student organization

Kennedy High School, District, Elgin, Illinois
1988 - 1990
COUNSELOR
• Transferred to this position with responsibilities in academic advisement, course scheduling, career guidance, personal counseling, parent-teacher consultation, and orientation
• Organized and sponsored a human relations club to counterbalance prevailing racial tension

Waubonsee High School, Naperville, Illinois
1985 - 1987
BIOLOGY INSTRUCTOR
• Presented lectures and supervised laboratory activities utilizing behavioral objectives
• Prepared individualized study materials for students with below-average ability
• Co-sponsored an African-American student organization

Michigan State University, Lansing, Michigan
1981 - 1985
COUNSELOR, C.H.AN.C.E.
• Provided academic advisement, career guidance, and personal counseling services for minority underclassmen
• Conducted minority student recruitment and admission, targeting the Rockford, Aurora, and Chicago areas

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Senior health policy executive with extensive experience in coalition building, policy development, strategic planning, program implementation and evaluation, and clinical practice in public, private, and not-for profit sectors and at international, federal, state, and local levels. Skillfully organized and led national health care coalition through development and enactment of Health Insurance Portability and Accountability Act (HIPAA), mandating practices to streamline payment of healthcare claims electronically. Extensive knowledge of health care -- delivery, policy, strategic planning, and practices. Effective record as expert during congressional deliberations, in diplomacy and interpersonal relations, and with coalition building and lobbying.

CAREER ACCOMPLISHMENTS

· Developed and directed effective industry coalition providing public education and policy guidance on HIPAA provisions governing exchanges of health care information and privacy protection. Gained multi-industry consensus on common electronic information exchange standard and secured adoption of that standard in law.
· Nearly eleven years of federal service, including policy team leadership at the National Institute of Alcohol Abuse and Alcoholism, including detail to Congress (implementing very successful, historic food safety hearings and development of legislation).
· Directed international relief operation team in West Africa during time of famine and extreme malnutrition. As clinician, provided diagnostic services in clinics. As Director, represented team and negotiated contracts at all levels of civilian and military government. Served as chief liaison with other international non-government organizations (NGOs). Established makeshift inpatient wards and feeding stations. Rehabilitated the pre-war existing health facilities, re-opened TB hospital and coordinated outpatient TB program. Studied health care in China and currently serve as Director of Public Policy for international organization dedicated to the prudent use of antibiotics.

EDUCATION

Ph.D.
Brandeis University, Health and Social Welfare

Florence Heller Graduate School for Advanced Studies in Social Welfare, 1989

M.P.H.
Johns Hopkins University, Public Health Planning and Administration

School of Hygiene and Public Health, 1973

B.S.N.
Goshen College, Nursing, 1968

PROFESSIONAL EXPERIENCE

Director of Public Policy, National Programs, and Public Relations
1997 - Present
Alliance for the Prudent Use of Antibiotics (APUA), Boston, MA
Director for international organization, dedicated to education, research, and advocacy of the prudent use of antibiotics. Successful collaboration with government organizations, legislative and regulatory branches, and promotion and presentation of education for health professionals, and trade-shows. Provide consulting services to strengthen performance of companies assisting health care organizations with a variety of business procedures to comply with state and federal regulations.
· Manage press inquires and arrange press conferences, including management of PR contracts.
· Collaborate in strategic planning for organization.
· Direct international surveillance study, The Global Advisory on Antibiotic Resistance Data, comprised of major pharmaceutical companies with CDC and WHO as advisors.
· Detect and compare across companies resistant pathogens and antibiotics.
· Provide profitable fundraising and development activities.
· Assist clients in establishing electronic businesses in diverse fields, often allied to health care services.
· Consulted with information technology firm to target health care, insurance, and state legislatures to implement workflow applications and e-commerce across business enterprises.
· Developed a business plan for a start-up company considering establishment of healing centers.

Executive Director, Boston, MA
1995 - 1996
WORKGROUP FOR ELECTRONIC DATA INTERCHANGE (WEDI)
Directed establishment and operations of non- profit association to conduct research and public education regarding key provisions of the Health Insurance Portability and Accountability Act (HIPAA). Developed strategic and operating plans, including long- and short-term goals, membership criteria, budget planning and execution, recruitment and development of human and information resources to support intensive operation. Managed 4 technical advisory groups, comprised of approximately 100 individuals representing different participants in health care. Represented association at significant national health care policy meetings and before print and electronic media.
· Developed 25-member board of directors broadly reflecting divergent concerns about electronic standards and privacy provisions governing transmission of financial data in health care. Secured consensus on national standard, adopted as Subpart F, Administrative Simplification, in the Health Insurance Portability and Accountability Act of 1996.
· Conducted effective liaison with House and Senate Committees, providing frequent technical briefings on issues and ensuring presentation of coalition witnesses at key hearings and meetings.
· Sustained coalition through enactment of law, successfully doubling membership during leadership.

Division Vice President and Counsel to the President, Hartford, CT
1992 - 1995
THE TRAVELERS INSURANCE COMPANY
Served as Travelers’ key strategist on administrative simplification and formulation and execution of Workgroup for Electronic Data Interchange (WEDI) mission, and on public policy affecting health care information technology and health care reform for the five largest insurers. Determined company positions and negotiated with other insurers prior to work with many outside coalitions in the policy and legislative arenas. Proposed and drafted legislation at federal and state levels to maintain private sector flexibility and role. Developed and conducted briefings for president and board of directors to enable corporate leadership in national policy deliberations.
· Developed and published coalition blueprint for reform in health care information exchanges.
· Successfully presented completed concept report to the Secretary of Health and Human Services within six months of project kickoff.
· Developed and published 400-page report to the Secretary of Health and Human Services providing foundation for policies governing electronic exchange of information in health care. Incorporated effective privacy protections while facilitating effective implementation of emergent technologies.
· Effective coalition leadership recognized as influential in transforming complex national health care initiative into practical incremental reform strategy.

Director of Health Issues, CORPORATE COMMUNICATIONS, Hartford, CT
1989 - 1992
TRAVELERS INSURANCE COMPANIES
Supervised development of health care policy studies to assess complex range of community, state, and national legislative and regulatory provisions affecting the company and the health insurance industry. Worked closely and collaboratively with other members of the Health Insurance Association of American (HIAA) on managed care policies and information technology at the state and federal level. In tandem with them, testified and met with many state legislators to shape state policies and legislation on health care financing.
· Trained staff of 11 government affairs specialists in health issues. Increased ability of staff to negotiate and secure legislation more favorable to private sector interests.
· Testified as expert witness in major state legislative hearings, successfully limiting state activities to facilitate future development of national standards for information exchange and privacy protection
· Led study by Hartford’s Chamber of Commerce assessing the impact of building a high technology children’s hospital in Hartford. Redirected resources to programs that successfully reduced high infant mortality rates.

Deputy Director, OFFICE OF POLICY ANALYSIS, Rockville, MD
1985 - 1989
NATIONAL INSTITUTE ON ALCOHOL ABUSE AND ALCOHOLISM
Assisted management and coordinated legislative activities of the Institute. Analyzed and interpreted the implications of alcoholism and alcohol abuse related legislation, regulations and related policy proposals. Collaborated with the Director and key Institute staff in planning and coordinating the Institute’s legislative programs.
· Reviewed draft legislation, regulations, and program decisions of other agencies that affected the Institute’s programs and mission.
· Provided advice on legislative and policy changes to state and local officials, agency heads, and officers of professional organizations and advocacy groups.

Acting Director, OFFICE OF POLICY ANALYSIS, Rockville, MD
1983 - 1985
Provided leadership and direction to policy studies addressing alcohol abuse and alcoholism issues. Advised Director regarding significant policy issues. Spearheaded effort to determine most effective modalities of alcoholism treatment. Supervised analysis of legislative proposals affecting Institute programs and responsibilities and coordinated development of regulations. Developed, defended, and executed research and operating budget. Managed professional development and productivity of staff. Achieved equal employment opportunity objectives in recruitment, hiring, and development of staff members.
· Conducted studies and produced report providing recommendations and new direction for legislation funding national research and training and state and local initiatives for treatment and prevention of alcohol abuse.
· Persuaded the Health Care Financing Administration to change proposed Diagnosis Related Groups (DRG’s) to reflect state-of-the-art alcoholism treatment practices.
· Developed Requests For Proposals and supervised large umbrella contract.
· Gained approval of reauthorization statute clarifying mission and priorities in key areas.

Public Health Advisor, BUREAU OF HEALTH PLANNING, Rockville and Hyattsville, MD, HEALTH RESOURCES ADMINISTRATION
1976 - 1983
DEPARTMENT OF HEALTH, EDUCATION, AND WELFARE
Drafted and secured adoption of regulations for federal health planning program governing state and local reviews of federal funds. Drafted and managed RFP’s for contracts. Recognized as national resource and represented the Bureau of Health Planning at meetings throughout the states.

Director, EVALUATION UNIT, Baltimore, MD
1973-1976
BALTIMORE CITY MEDICAID PROGRAM
Directed staff, evaluation and implementation of programs for measuring utilization of hospital, physician, pharmacy, skilled and intermediary care facilities, dental, and other ancillary services in the Medicaid program.

International Relief Team Director, Nigeria, West Africa
1968 - 1971
CHURCH WORLD SERVICE, CHRISTIAN COUNCIL OF NIGERIA
INTERNATIONAL COMMITTEE OF THE RED CROSS (Geneva, Switzerland)
Directed team responsible for the medical and feeding needs of the population in the capital city, Enugu, and a five-mile radius. After war, team was relocated to rehabilitate another devastated city, Onitsha, and the surrounding county, of which only 1/4 was accessible by land. Populations involved approximately 500,000 Biafrans. Analyzed needs (in a war zone and without guidance), developed a plan, including surveying needs, allocating scarce resources, hiring and managing over 200 African medical aides and relief workers, and administered payroll. Treated the sick and malnourished. Managed a weekly mass-feeding program of 75 tons per week. Established a pharmacy and ordered supplies. Wrote reports for country and international organizations; and represented in-country organization, Christian Council of Nigeria, at governmental and ICCR meetings. Along with other NGOs rehabilitated a major TB hospital nearby.
· Managed six U.S. team members, including finding and modifying housing in war-devastated area. Employed several hundred Africans. Sensitive to local politics and frequently had to work and negotiate through church leaders and local chiefs.
· After the war, developed plan to rehabilitate the country. Focus shifted to decisions around what pre-war health facilities should be re-built, what new ones need to be built and what ones should be repaired. Supervised staff of health centers, dispensaries and maternities. Opened and managed TB units, maternities, and geriatric wards.

AWARDS AND RECOGNITION

· Who’s Who Worldwide Registry of Global Business Leaders 1993/94
· Elected to New York State Committee on Health Care Data Automation and the Florida Governor’s Advisory Committee on Data
· Outstanding Contribution Bonuses - The Travelers Companies
· PEW Scholarship, Brandeis University, 1985 – 1989
· Alcohol, Drug Abuse and Mental Health Administrator’s Meritorious Achievement Award -1985
· Outstanding Performance Awards, National Institute on Alcohol Abuse and Alcoholism (Five consecutive years)
· Quality Increase Awards, National Institute on Alcohol Abuse and Alcoholism
· Health Resources Administration Cash Award
· Outstanding Young Woman of the Year in America – 1971

Cory Edwards - ResumeWriter@aol.com - http://www.resumes4results.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Consummate business professional seeking challenging management position where excellent skills in leadership, communication and organization can optimize the efficiency of people and projects.

EXECUTIVE PROFILE

Accomplished background includes key leadership roles in high-profile and complex city government operations complemented by entrepreneurial success in the startup, development and growth of a large newspaper chain.

Keen sense of business enterprise and the importance of achieving bottom-line results. A dynamic communicator and motivator who is equally effective when interacting with the general public, the business community, elected officials, department personnel and staff.

Strong personal integrity to deal fairly, honorably and upfront in all situations. A top producer who exercises a straightforward, hands-on management approach. Active participant in board and committee initiatives.

PROFESSIONAL EXPERIENCE

CITY OF CHICAGO - DEPARTMENT OF POLICE, Chicago, Illinois
1998 - 2003
Director of Special Projects
Received plaque from the City of Chicago in recognition for outstanding service contributions in all areas (2002)

• Acted as a key liaison to help build and strengthen partnerships between the office and district commanders, community representatives and elected officials.

• Enhanced and organized participation in city programs, such as the Mayor's Neighborhood Group, which complemented the city's community policing strategy.

• Developed cohesive, cooperative working relationships within the community through the initiation of various programs, such as Neighborhood Safe Haven, Block Watch Groups and Adopt-A-Street.

• Represented the Department at community meetings through the Mayor's Speakers Bureau and in other forums to foster awareness of available city programs and resources.

• Assessed city services in seven police districts to determine neighborhood problems, and processed service requests via interdepartmental management to prevent and reduce crime.

• Identified, reported, monitored and evaluated the delivery of city services to communities to ensure timely completion of requests, with particular attention to service requests resulting from problem solving activities as part of the city's community policing strategy.

• Conducted city service blitzes in conjunction with special programs and activities, including Operation Clean-Up and Distressed Neighborhoods Initiatives.

• Developed and established team member "wolf packs" to assist commanders in police districts with focus on their strategic operational plan (SOP).

• Established and maintained database for the Community and Police Strategy Program.

CITY OF CHICAGO, Chicago, Illinois
1997 - 1998
Coordinator of Special Projects
• Assessed and improved the delivery of city services in eleven wards on the northwest side of the city.

• Introduced neighborhood-based city programs and increased awareness of these services through literature and public speaking.

• Fostered ongoing communications between city hall and community representatives.

• Assisted in the implementation of the city's new "3-1-1" communication system.

CITY OF CHICAGO, 143rd WARD
1983 - 1997
Aldermanic Secretary
Recruited for position that involved serving in a public relations capacity and as a voice for the community.

• Aided business and civic communities in building, promoting and planning for future growth and expansion.

• Planned and implemented programs for community development that were well received by the public.

• Maintained a positive rapport between elected officials and the community.

THE DAILY POST NEWSPAPERS
1978 - 1985
Publisher and Editor
Created and launched from conception one of the largest circulation newspaper in the State. Oversaw entire business operation, including the administration, marketing and production of newspapers. Planned, coordinated and scheduled printing and distribution. Developed and placed display and classified advertising. Conducted training sessions to educate and motivate employees.

EDUCATION

ILLINOIS UNIVERSITY
Bachelor of Science, Business and Management, Minor: Accounting

PROFESSIONAL ACTIVITIES

CHICAGO ACCESS TELEVISION (CATV). Board of Directors, since 1999
Committee Member, Community Relations, since 1998
ILLINOIS DEPARTMENT OF PROFESSIONAL REGULATIONS. Public Accounting Review Board, since 1997
PHI OMEGA EPSILON FRATERNITY (at Illinois University). As Founder and President, established the second largest organization on the campus at that time

INDUSTRY ACCOLADES

Awarded distinguished membership in the "Who's Who" registry of business leaders

PRWRA Cathleen M. Hunt - Write Works - 4315 North Central Avenue - Chicago, IL 60634 - http://www.writeworksonline.com - cathleen@writeworksonline.com - 773.283.6525 - 773.283.6535 fax

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Rehabilitation Specialist and Exercise Physiologist with in-depth knowledge of occupational, rehabilitation, exercise, and sports medicine. More than twenty years proven leadership skills in developing staff, implementing programs, managing teams and projects and initiating process improvements.

STRENGTHS

• Staff coaching and development: in both formal training and daily supervision.
• Team leadership and participation: proven ability to contribute to cross-functional initiatives and maintain a focus on established goals.
• Communication and presentation skills: both internally and externally; demonstrated ability to represent customers¡¦ viewpoint and to communicate value.
• Organization and time management: flexibility in the face of changing priorities.

PROFESSIONAL EXPERIENCE

Manning and Associates, Des Moines, IA
2000 - Present
DIRECTOR OF OCCUPATIONAL & SPORTS MEDICINE
• Assisted PTs, LPNs, PTTs with daily operations and clinical procedures.
• Revised current job descriptions and job description analysis for existing companies on PRN basis.
• Performed visits by Certified Athletic Trainer to local schools.
• Arranged for coverage and exposure at local sports events.
• Developed comprehensive training and physical therapy programs for local schools.
• Assisted in development of protocols for companies to decrease worker's compensation costs.

Memorial Hospital, Des Moines, IA
1995 - 2000
COORDINATOR OF CARDIAC/PULMONARY REHAB & SPORTS MEDICINE
• Reorganized physical setup of rehab program.
• Ordered / purchased equipment for new facility.
• Worked with Parkinson's support group.
• Participated in community education program.
• Taught monthly safety class.
• Implemented employee exercise program and reimplemented education program.
• Served on Blue Print Committee for new facility.
• Increased census of Cardiac Rehab program by 200%.

Sports Medicine:
• Organized sideline coverage of parish high schools.
• Organized annual Iberia Parish Physicals Day for up to 900 students.
• Provided game day coverage for US Track and Field Championship, New Orleans, LA.
• Implemented education program for recreation league coaches (all sports, statewide); taught sports first aid classes to coaches.

Cardiovascular Fitness Center, General Hospital, Des Moines, IA
1990 - 1995
SENIOR EXERCISE SPECIALIST
• Developed and evaluated Health Force program for public safety personnel.
• Developed evaluation/testing of workers at chemical industry plant and implemented sports medicine program.
• Covered sponsored athletic events. Reached goal of 1,000 coaches taught in Sports First-Aid for Volunteer Coach program.
• Served on curriculum development committee for American College of Sports Medicine.
• Implemented strength training and balance coordination programs into Cardiac Rehab.
• Developed medical education booklet for public school personnel.
• Developed budget plan for Center's equipment purchases.
• Assisted in design of outpatient rehab program.
• Committee Chairman, Legislative Licensing Committee for Clinical Exercise Physiologists.
• Co-Coordinator, Cardiac Rehab Symposium III
• Coordinator, Sports Medicine Project.
• Member, Committee for Diabetes Care and Education.
• Team Member, Education Outreach.

Lincoln, Beale, and Frank Physicians, Iowa City, IA
1981 - 1990
EXERCISE PHYSIOLOGIST

EDUCATION AND CERTIFICATIONS

Iowa State University, Ames, Iowa
M.S., Exercise Science / Cardiac Rehab

University of Central Iowa, Ames, Iowa
B.S., Health and Physical Education
Certifications:

A.T.C. - Athletic Trainer Certified
C.E.P. - Licensed Clinical Exercise Physiologist
A.C.L.S. - Advanced Cardiac Life Support Certified

AFFILIATIONS

American College of Sports Medicine
American Association of Cardiovascular and Pulmonary Rehab
American Heart Association, former Vice President of local chapter
American Diabetes Association, former Vice President of local chapter
Iowa Association of Cardiovascular and Pulmonary Rehab, former State President
Iowa Association of Exercise Physiologists, Founding President
Iowa Athletic Trainers Association
National Athletic Trainers Association

ACCOMPLISHMENTS

Co-authored published studies - Exercise and Heart Dimensions
• Presented project to IA Sports Medicine Society for possible statewide use.

Selected by U.S. Olympic Committee to serve as:
Athletic Trainer, US Olympic Festival (1990)
Trainer, Olympic Training Center (1989)
Host Trainer, Pan American Games (1987)

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

GORDON S. CROMWELL

Day: 925-555-0000
710 Elm Road
Richmond, VA 24528
Evening: 925-555-9999
Social Security: 999-99-9999

Federal Status: N/A
Citizenship: United States

Veteran Status: N/A
Highest Federal Civilian Grade Held: N/A
OBJECTIVE
Department of Energy
Director, Office of Human Resources Management, ES-0340-01/06
Announcement #: ETR-02-ES-007
PROFILE

Results-driven, strategic Senior Human Resources Executive and organizational leader credited with building best-in-class organizations that have been consistently successful in achieving aggressive revenue and profit objectives. Over 25 years human resources management experience; catalyst for a series of innovative HR initiatives. Creative thinker, problem solver, and decision maker; strong communications, relationship building, mentoring, negotiation, and mediation skills. Core knowledge base and competencies include:

· Organizational Culture & Vision
· Team Building & Organizational Leadership
· Benefits & Compensation Design
· HR Generalist Affairs & Issues
· Performance Management
· Employee Management & Retention
· Long-Range Business Planning
· Recruiting & Staffing Initiatives
· Labor Relations & Negotiations
· Staff Training & Development
· Regulatory Compliance
· Process Redesign & Change Management

Detailed Knowledge of Employment Laws
EEO / OSHA / COBRA / FMLA / ERISA / ADA / FLSA
EMPLOYMENT HISTORY

LITTON INDUSTRIES
2000–Present
3127 Mt. Athos Road
40 hours / week
Lynchburg, VA 24504
Starting Salary: $84,000
Supervisor: Albert Ford, Phone: 804-578-6892
Present Salary: $97,440
Supervisor may be contacted.

Director, Business Ethics and Compliance
Recruited to design and oversee expansive Ethics and Compliance Program directed to 12,000 staff members spanning Australia, Mexico, Canada, and the United States, with full responsibility for executing management training programs and on-site assessments to ensure full program compliance.

Played key role in implementing change management strategies, including organizational restructuring and offsite management evaluations, to strengthen management and leadership within new and existing sites.
Key Accomplishments
§ Greatly limited corporate liability exposure and subsequent costs by decreasing employee complaints to EEOC, OSHA, and other federal agencies by 75% in 12-month period.
§ Designed, developed, and implemented third-party helpline that improved communication channels and contributed to expedient complaint resolution.
§ Built strong, sustainable relationships with management and workforce teams within each facility to achieve buy-in for program and maintain excellent record for preventing instances of non-compliance.

SCIENCE APPLICATIONS INTERNATIONAL
1993–2000
245 Ridge McIntire Road, Suite 1
40 hours / week
Charlottesville, VA 22903
Starting Salary: $56,000
Supervisor: Dan Smith, Phone: 434-979-8351
Ending Salary: $84,000
Supervisor may be contacted.

Manager, Human Resources (1996 – 2000)
Manager, Compensation, Benefits, and Training (1993 – 1996)
Hired to oversee staff development programs for compensation and benefits issues; promoted to direct all HR functions and fulfill employee development, executive evaluation, and strategic planning objectives in multi-level, highly diversified organization. Instrumental in developing curriculum for and establishing Management College attended by first-line managers and supervisors, addressing labor relations, leadership skills, and other core management and leadership competencies. Initiated company-wide labor relations tactical action plans to impede labor-organizing efforts in non-union environment.

Key Accomplishments
§ Pioneered series of compensations systems for $2.5 million man-hour manufacturing facility, resulting in 6% employee efficiency increase and 4% utilization improvement.
§ Identified previous history of low-performing and costly hiring practices; innovated validated pre-employment testing process that reversed prior performance and resulted in cost savings.
§ Teamed with Virginia-based business partner to design and launch pilot program that generated stronger alignment of worker skills and job requirements.
§ Earned victory in all National Labor Relations Board elections and built reputation as key consultant producing innovative, successful union prevention initiatives.

UNITED TECHNOLOGIES
1976–1993
2202 Hollins Mill Road
40 hours / week
Lynchburg, VA 24505
Starting Salary: $13,000
Supervisor: David Allcott, Phone: 804-846-5621
Ending Salary: $56,000
Supervisor may be contacted.

Manager, Production and Project Planning (1988 – 1993)
Manager, Wage & Salary (1976 – 1988)
Distinguished 17-year career demonstrating consistent record of profit and performance gains for this major fuel vendor to the U.S. Navy. Delivered series of HR initiatives and strategies that produced million-dollar savings and groundbreaking IT developments. Directed entire scope of full-scale MRP-II (Material Requirements Planning) implementation that synthesized financial, scheduling, and efficiency functions into cohesive whole; developed manpower planning system that aligned recruiting and training practices with strategic business planning.

Key Accomplishments
§ Earned series of promotions based on favorable performance evaluations, from Training Programs Coordinator to Labor Relations Specialist, Wage & Salary Analyst, and Wage & Salary Manager.
§ Spearheaded efforts in capturing $1 million in production cost savings within first 36 months of MRP-II conversion through improved order fulfillment, uniform load leveling, and new JIT processes.
§ Eliminated previous record of behind-schedule operational processes caused by manning delays through successful development of manpower planning system and achievement of manufacturing milestones.
EDUCATION
Ph.D., Business Administration – Kennedy-Western University, Cheyenne, WY, 82001, 1999
MED, Human Resource Development – Lynchburg College, Lynchburg, VA, 24501, 1986
BA, Journalism – Lynchburg College, Lynchburg, VA, 24501, 1976
PROFESSIONAL AFFILIATIONS
Senior Professional in Human Resources (SPHR)
Certified Compensation Professional (CCP)
Member, Society for Human Resource Management (SHRM)
Member, Ethics Officers Association (EOA)
CREDENTIALS
Active “Q” Security Clearance through Department of Energy
COMPUTER SKILLS
MRP-II, Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook

Renee McEvoy
4351 Ridgeway Drive, West San Diego, CA 92116 / Tel# (619) 555-1142 Email: reneemc@myisp.com

Engineer

SUMMARY

Power systems engineer with over 10 years experience providing power systems to support high-availability needs. Recognized for managing over 150 installations while maintaining a perfect safety record. Skills include analysis of technical designs and implementation plans, design of robust testing protocols, and effective management of engineering professionals. Enhanced knowledge of industry trends and governmental guidelines through continuing education opportunities.

AREAS OF EXPERTISE

· High-Availability Power Systems
· Co-generation Units
· Power Conditioning
· Technical Management
· Site Preparation
· Safety Procedures
· Test Methodologies
· Technical Training
· Project Management

EXPERIENCE

EMERGENCY POWER SERVICES, INC., San Diego, CA
1999 - Present
Engineer
Managed crew of 20 field engineers and support technicians. Hired, scheduled, evaluated, trained, and terminated personnel. Reviewed and approved equipment specifications and site planning documents. Analyzed technical aspects of new products for inclusion in product line.
· Conducted regular sales training sessions to ensure thorough understanding of products.
· Designed installation procedures, focusing on safety, reliability, and efficiency. Received special recognition due to company-wide adoption of procedures.
· Instituted rigorous site preparation process to eliminate costly modifications during installation.
· Increased on-time installation rate by 17% and reduced budget overruns by half.

GRIDSUPPORT, INC., San Diego, CA
1995 - 1999
Field Engineer
Surveyed, designed, ordered, and installed co-generation power units for hospitals and universities. Trained on-site staff to maintain and operate units. Provided on-call, emergency support to personnel.
· Developed and implemented 25-point survey to ensure readiness for co-generation unit, resulting in a 100% successful installation rate.
· Conducted environmental tests of potential installation sites, including noise levels, vibration effects, ventilation requirements, and earthquake vulnerability.
· Organized and monitored simulated disaster tests and reviewed results with customers to identify potential issues.
· Improved customer confidence, commitment, and satisfaction through bimonthly customer visits.

POWERSOLUTIONS, INC., San Diego, CA
1992 - 1995
Field Service Engineer
Installed and maintained power backup systems for high availability operations. Surveyed sites and advised customers on necessary site preparation and planning. Field-tested installation, maintenance, and repair procedures in target settings.
· Traced circuits and tested loads to ensure capacity and compatibility of backup devices.
· Designed and installed temporary solutions to ensure no power outages or production losses experienced during installations.
· Developed and instituted thorough safety procedures, resulting in a perfect safety record.
· Mapped and labeled every installation to provide customer with detailed schematics of backup system.

EDUCATION

San Diego State University, San Diego, California
Bachelors of Science (Electrical Engineering), 1992

Continuing Education

Annual Product Updates and Workshops, Various Power Vendors
Power Safety on the Job, OSHA, 1998
Technical Management, Power Institute, 1997
Co-generation Systems, University Extension, 1995
Fail-Safe Testing, SDSU Extension, 1993

AFFILIATIONS

IEEE Power Engineering Society, Member
Electrical Generating Systems Association, Corporate Member
Pacific Power Association, Advisory Board Member

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OPERATIONS / ENGINEERING SENIOR MANAGEMENT

Expertise in building, revitalizing and/or optimizing a company’s organizational infrastructure, products, technologies, processes, and measurement systems to optimize results.

Consummate Business Executive with 30+ years experience driving profitable growth in challenging, competitive and volatile customer markets. Strong leadership, communication, negotiation, creative and analytical skills. Decisive, solutions-focused and results-oriented. Bilingual: English / French.

Core Executive Qualifications

Full P&L Responsibility
Strategic Planning
Multi-Site Operations
Product Management
Operations Management
Facility Operations & Management
Domestic & Foreign Business
Distribution & Warehousing
Logistics & Supply Chain Management
Productivity & Performance
Market Growth & Profit Improvement
Information Systems & Technologies

Patents

No. 6,030,004 – February 29, 2000
High torque threaded tool joint for drill pipe and other drill stem components.

No. 5,381,868 – January 17, 1995
Sealed bearing roller reamer.
No. 5,535,822 – July 16, 1996
Apparatus for retrieving whipstock.
No. 5,361,833 – November 8, 1994
Bottom set, non-retrievable whipstock assembly.

Professional Experience

BJ SERVICE TOOLS (formerly OSCA, Inc.), Lafayette, LA
2001 to 2002
Purchasing & Logistics Manager
Managed $30M annual purchasing volume and directed a 4-team person team and a $250,000 annual budget responsible for handling international orders and shipping arrangements (container ships, cargo ships, tanker ships for bulk liquid shipments; cargo and passenger aircraft for package shipments) of chemicals, brines and completion tools for oil well completion services. Managed 300% increase in volume of international shipments while adding international locations. Educated individual departments in packing requirements and shipping regulations.
· Implemented full utilization of JD Edwards One World for purchasing and logistics; developed reports that showed variances so they could be identified and reduced.
· Increased international air and ocean shipments three fold to $9M to Brazil, Nigeria, Saudi Arabia, Venezuela, and Scotland, while decreasing costs and improving “on time” delivery.
· Improved purchasing procedures to enhance efficiency and lower costs of completion fluids and chemicals, downhole completion tools, coiled tubing and workboat supplies.
· Significantly lowered logistics costs due to direct contact with ocean freight shipping lines.

STEWART & STEVENSON FOLEY PRESSURE CONTROL, Jennings, LA
1999 to 2001
General Manager
Recruited as General Manager following re-organization and challenged to restructure, rebuild, and turn a profit. Directly responsible for creating strategic business developments and rolled-out plans based on cost reductions, production efficiency, and quality control for division (42 employees and $5M annual operating budget).
· 53% annual revenue increase ($2M) and 50% overall operating cost decrease by restructuring virtually all operations of division.
· Committed to the undertaking and learned the entire product line, components, functions, modes, methods of manufacturing and costs for blowout preventors, valves, chokes, manifold components and choke panels.
· Introduced three new product lines including new coiled tubing BOP’s, 20,000PSI gate valves and chokes, dual plug valves.
· Revitalized and strengthened key account relationships with customers including Offshore Rentals, Reading & Bates, Thomas Tools, Arctic Recoil, and Halliburton resulting in accelerated revenue growth and improved market position.
· Implemented Visibility Software to track component inventory and costs.
· 53% annual revenue increase ($2M) and 50% overall operating cost decrease by restructuring virtually all operations of division.

OMSCO INDUSTRIES, A Shaw Industries Company, Houston, TX
1996 to 1999
Vice President of Engineering
Directed and supervised design engineering and quality control with a team of 32 employees and a $2M annual operating budget. Products included drill pipe, drill collars, heavy wall drill pipe, Kelly valves and other drill stem equipment.
· Doubled production of drill pipe tubes - Improved heat treatment quality of drill pipe tubes and steel bars by improving quench system, instrumenting production line with LabVIEW, and rebuilt hot air recirculation.
· Turned over a $500,000/year expense and eliminated “late” deliveries by improving the design of drill pipe upset forging dies to the extent that forging cracks were eliminated.
· Developed and implemented Access information gathering programs and ProCon product configuration software; Oversaw the implementation of AutoCAD lisp programs to automatically draw products to meet sales configured requirements.
· Supervised the implementation of LabVIEW software for monitoring sixteen new sensors on the continuous line furnace that lead to improved performance and eliminated non-conforming product.
· Introduced Blue Mountain Inspection Software, which significantly improved instrument calibration record keeping.
· Assisted in re-writing ISO registration and training of manufacturing personnel in procedures.

ARROW COMPLETION SERVICES (acquired by Weatherford/Enterra), Huntsville, TX
1995 to 1996
Vice President of Engineering and Manufacturing
Lead and managed operations and production of packers, setting tools, bridge plugs and other supporting equipment, at the Huntsville facility.
· Turned net profit from (-)71% loss to (+) 8.6% gain in monthly sales by implementing Total Quality Management

TRIUMPH-LOR, INC., Lafayette, LA
1984 to 1995
Vice President of Engineering and Manufacturing
1991 to 1995
Directed engineering, quality assurance, purchasing and inventory control. Improved efficiency and profitability of manufacturing. Implemented computerized scheduling and payroll system.
· Implemented Real Trac Scheduling to track operations and modify schedules in real time.

Vice President of Engineering, Lafayette, LA
1987 to 1991

Director of Engineering, Lafayette, LA
1984 to 1987
· Designed and produced roller reamers
· Pursued patents

Education

UNIVERSITY OF ARIZONA, Tucson, AZ
Bachelor of Science in Mechanical Engineering

Associations

AMERICAN SOCIETY OF MECHANICAL ENGINEERS (ASME)

AMERICAN PETROLEUM INSTITUTE (API)
Citation for Service, Executive Committee on Standardization, June 16, 1999

SOCIETY OF PETROLEUM ENGINEERS (SPE)

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Events Management
Corporate Events • Hospitality • Exhibitions • Sports • Entertainment

Customer-, event- and venue-focused professional, expert at steering innovative and profitable functions that simultaneously assure guest enjoyment and elevate the industry reputation and image of the host. Acknowledged for capacity to harness the talents of teams, project-manage at both micro- and macro-levels, adjust to the challenges presented, and deliver on promises. Vast experience steering high-impact campaigns, restoring relationships, and competing in highly competitive industries. A hands-on participative leader; proficient of image turnarounds and enhancing profits.

Value Offered
Ÿ Event Production Management
Ÿ Profit Margin Improvements
Ÿ Market Expansion
Ÿ Project Management
Ÿ Client Relationship Management
Ÿ Statistical Analysis
Ÿ Vendor Negotiations
Ÿ Event Sales
Ÿ Conflict Mediation & Resolution
Ÿ Strategic Sales & Marketing
Ÿ Operational Planning
Ÿ Staff Coordination & Training
Ÿ Image Branding
Ÿ Contract Negotiations
Ÿ Competitor Monitoring
Ÿ Product / Package Development
Ÿ Budget Management
Ÿ Marketing Collateral Creation

Technology Summary: EBMS (Event Booking & Management System by Ungerboeck Systems Inc); HIS As-400, EHS, Fidelio, CAD (Basic), MS Office XP

Special Event Showcase

Instrumental team member in securing, project-managing, troubleshooting, and delivering high-profile conventions, tradeshows, exhibitions, and special functions including…

Australian International Airshow 2003 • Caulfield Cup Carnivals 2000, 2001, 2002, 2003 • CTIA Caravan, Camping and Touring Show 2002, 2003 • Australian V8 Supercar Rounds 2002 • Melbourne Cup Polo Tournament 2002, 2003 • Australia vs. England Rugby Union Test 2003 • Australia vs. France Rugby Union Test 2002 • AFL Grand Final Luncheons 2002, 2003 • Stitches and Craft Show (Reed Exhibitions) 2003 • Pet & Animal Expo 2003 • The Age VCE and Careers Expo 2003, 2004 • Total Aged Expo 2001, 2002, 2003 , 2004 • Australian Decorative Arts and Antiques Show 2002, 2003.

Career Snapshot

MELBOURNE RACING CLUB, Melbourne
2000–Present
Special Events & Business Development Executive
2002–Present
Senior Function Sales Executive
2000–2002

CARLTON CREST HOTEL, Melbourne
1998–2000
Banquet & Conventions Sales Executive
1999–2000
Banquet & Conventions Accounts Officer
1998–1999

ROYAL GARDEN HOTEL, London
1997–1998
Front Office, Assistant Night Manager

PRIOR APPOINTMENTS
1995–1997
· Mandarin Oriental Hyde Park Hotel, London (1997). Front Desk Receptionist
· Grand Hyatt, Melbourne (1996), A la Carte Restaurant Food & Beverage Attendant
· Chandler Recruitment Services, Melbourne (1996), Telemarketer
· Marriott Surfers Paradise Resort, Surfers Paradise (1995), Banquet Food & Beverage Attendant

Employment Narrative

MELBOURNE RACING CLUB, Melbourne
2000–Present
Special Events & Business Development Executive
2002–Present
Senior Function Sales Executive
2000–2002
Promoted to the newly developed role of Special Events & Business Development Executive after two successful years delivering solid and sustainable growth as the Senior Function Sales Executive.
Coordinating three distinct business operations in tandem with the Melbourne Racing Club’s Spring Carnival, the challenges have been immense in driving organizational change across previously neglected sales, business development, policy, and operational areas, while simultaneously steering profit growth for the business’s traditional highest revenue earners.

Confronted upon commencement with limited client details, no statistical data or marketing strategies to target or evaluate the profitability and preferences of buyers, and ad hoc supporting documentation necessitating a fresh start every year, immediately established a multifaceted action plan to overturn operational inefficiencies. Results have been impressive, outstripping core indicators, achieving 60% new and repeat business and securing event bookings across the calendar.

Remedial Contributions/Infrastructure Changes
· Revolutionized the lack of meaningful information for strategic planning, by launching a formal system of data and document collection used in tandem with advanced event management software technology.
· Spearheaded creation of case files providing full details of forecasts and profit outcomes. Historical information provides context for considering the potential for profits in any future involvement in similar events.
· Terminated “off the cuff” approach to venue hire pricing, by creating formal rate packages that showed spirited competition in the marketplace. Complemented offerings by producing and pricing value-added food and beverage menus in collaboration with the Executive Chef—tailored for individual events.
· Conceived and produced innovative marketing collateral to replace outdated and limited information that failed to inspire buyer interest. Revamped entire set of documentation from hire proposals, tenders, and contracts, through event booking correspondence, regulations, terms of business, advertising, and venue profiles.
· Deployed a complete marketing and advertising strategy that capitalized on word-of-mouth reputation, and required only minor tweaking and updating yearly.

Marketing, Event & Revenue Contributions
Surpassed 2004 annual budget forecasts in 10-months. Delivered $900K in syndicated packages during the Spring Carnival—exceeding revenue expectations by $250K. Budget for venue hire at the Caulfield Racecourse has doubled, and increased eightfold for the Sandown Racecourse over the previous year.
· Outshone predicted participant numbers in marquees during the Spring Carnival—achieving 87% increase over budget during Thousand Guineas Day.
· Rewarded client loyalty and encouraged new business; entertained guests in a marquee and exploited opportunities of gathered crowd to promote following season’s service offerings.
· Pioneered use of the Microsoft Visio system—an initiative that creates internal floor plans of venues for customers to visualize event successes. System complements promotional plans and marketing, site inspections, and can be offered as an interactive CD that profiles each venue.
· Produced the Exhibitor’s Guide, a comprehensive manual for managers of exhibitions or trade shows that addresses concerns, pricing, and operational issues, and curbs prolonged communications.
· Selected to project manage the installation, configuration and records management of the new Event Booking and Managing System software by USI. System reversed problematic ‘whiteboard’ system that failed to recognize errors, or opportunities. Coached staff in software modules, produced policies and procedures, and revamped techniques for selling and booking.
· Masterminded cooperative advertising for clients to promote Melbourne Racing Club’s logo on event banners and advertising. Sought affiliate, client, and vendor support for newsletter articles.
· Researched competitors as a “mystery buyer” gaining access to sites, marketing, and current events.
· Mobilized neglected customer lists into a content-rich 2500-strong database with up-to-date details of key personnel, market segment and account types, and active, prospective, or non-active status. Personally installed all data, and structured/formatted reporting and layouts over 18-months.
· Reputed for transforming 60% of enquiries into a firm sale—an exceptional result in an industry dealing with large events dependant on space and availability.
· Negotiated all contracts for all events booked for venue hire or off-site events.

CARLTON CREST HOTEL, Melbourne
1998–2000
Banquet & Conventions Sales Executive
1999–2000
Banquet & Conventions Accounts Officer
1998–1999
Promoted services to corporate executives and nurtured VIP accounts, ensuring each event progressed seamlessly and without incident. Developed proposals and pricing, collaborated with Executive Chef to set the tone and theme of each event, and orchestrated operations by creating the definitive blueprint for seating, staff, and service.
· Successfully secured up to 6 events weekly servicing up to 1000 people per function, and generating up to $75K per event.
· Retained or won new business with entities including the Collingwood Football Club, National Safety Council, and Victorian Adult Health Education Council.
· Scored many “on-off” special conventions for pharmaceutical, medical, insurance and banking associations.
· Competitive pricing and high quality standards assured revenue forecasts were consistently met or surpassed.

ROYAL GARDEN HOTEL, London
1997–1998
Front Office, Assistant Night Manager
Co-managed night-shift operations in a 5-star, 401-room corporate and leisure hotel from 8pm to 8am.

PRIOR APPOINTMENTS
1995–1997
· Mandarin Oriental Hyde Park Hotel, London (1997). Front Desk Receptionist
· Grand Hyatt, Melbourne (1996), A la Carte Restaurant Food & Beverage Attendant
· Chandler Recruitment Services, Melbourne (1996), Telemarketer
· Marriott Surfers Paradise Resort, Surfers Paradise (1995), Banquet Food & Beverage Attendant

Education

Diploma in International Hotel Management
Diplôme Culinaire d’Hôtelier Le Cordon Bleu
Swiss Hotel Association, International College of Hotel Management
Adelaide, South Australia (1998)
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

· Highly accomplished Executive Chef with experience in food service management, culinary design, food costing, hospitality management, food and beverage management, food production, quality control, event management, recipe development, menu design, and employee supervision.
· Directing daily operations within multimillion-dollar food service establishments.
· Diverse culinary experience including Italian, American, Continental, Mediterranean, and Vegetarian, cuisine within nationally and internationally renowned restaurants.
· Ensuring compliance with Federal, State, and Department of Health regulations concerning food preparation, food service, fire regulations, and equipment maintenance.
· Successfully maximizing revenue potential, reducing operating expenses, improving quality control, and exceeding profit objectives within numerous restaurants.
· Proven success estimating food, liquor, wine, and beverage consumption for events and restaurants.
· Comprehensive background in business management, resource allocation, supply procurement, budget management, sales, marketing, and strategic planning.
· Instrumental in increasing customer retention levels, expanding customer base, and improving front of the house and back of the house operational efficiency levels within highly competitive markets.

ACHIEVEMENTS

Selected to prepare culinary dishes for world-renowned chefs, Jacques Pépin and Julia Child.
Catered Subway International gala for national and international executives, which encompassed menu planning, menu design, food costing, food preparation, and event management for over 600 guests.
Acknowledged for culinary excellence and selected to participate in Chefs of America event in Miami, FL.
Volunteered at annual benefits to feed the hungry including Taste of the Nation, Stuff-A-Bus, and Wondering Monks Soup Kitchen.
Demonstrated culinary expertise and food preparation on national television for a diverse audience.

PROFESSIONAL BACKGROUND

EXECUTIVE CHEF – Amalfi Grille, New Haven, CT
1999-Present
Handled all aspects of food service management including food costing, pricing, inventory management, and vendor relationship management. Supervised and trained restaurant staff including sous chefs and food handlers. Inspected equipment and supplies to ensure conformance with Federal/State regulations.
· Directed all aspects of back of the house operations within a multimillion-dollar restaurant.
· Played an integral role in managing food costing activities including establishing ingredient costs, estimating purchasing amounts, and determining serving sizes.
· Prepared and cooked decorative Italian food displays as well as ethnic fusions for high profile restaurant patrons including politicians, celebrities, musicians, and Fortune 500 executives.
· Managed recipe development, menu planning, and menu design functions for special events, which encompassed determining nutritional value, palatability, and cost for each serving.
· Ensured compliance to Department of Health standards concerning raw and cooked food products as well as kitchen sanitation.

OPERATIONS MANAGER – Espresso Café, New Haven, CT
1997-1999
Managed daily operations within the organization. Supervised employees in daily job activities. Handled budget management functions successfully. Prepared and served food selections.
· Played an instrumental role in ensuring compliance to Federal, State, and Department of Health food service regulations.
· Introduced cost control initiatives, which significantly reduced operating expenses.
· Increased customer satisfaction levels through exceptional relationship management skills.

SOUS CHEF – Gennaro’s Ristorante D’Amalfi, New Haven, CT
1989-1997
Participated in daily kitchen operations including food preparation and food service. Handled purchasing functions relating to food and beverages. Interacted with customers concerning food selections.
· Trained and mentored kitchen staff in daily job activities.

EDUCATION

Associate of Culinary Arts (1996)
JOHNSON & WALES UNIVERSITY – North Miami, Florida
Dean’s List

APPRENTICESHIPS

Zucharia Restaurant – Salerno, Italy (1996-1997)
Hotel International – Rome, Italy (1995-1996)
Grimaldi Ristorante – Sicily, Italy (1994-1995)

Kristen Coria - ResumesAP@aol.com - http://www.careerparadigms.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE MANAGEMENT

Verifiable Record of Increased Profitability & Reduced Costs.
Exceptional Ability to Harmoniously Implement Streamlined Operations & Change Management Strategies to Create Strong Effective Teams & Positive Work Environments

Highly accomplished, versatile and respected professional presenting with over 20 years extensive accomplishments within diverse environments utilizing exemplary management, analytical, organizational, and people skills. History of accepting full accountability for divisional direction and strategic management, development of new services and operations, and revenue performance and enhancement strategies. Dynamic leader, consistently achieves outstanding results in challenging environments while building and maintaining strong, loyal relations with both clients and colleagues. Moves and relates effortlessly across all levels of management.

Core Strengths:
· Financial & Strategic Management
· Recruitment
· Operational Design
· Coaching & Mentoring
· Organizational Performance & Productivity
· Project Management
· Continuous Process Improvement
· Total Quality Management
· International Experience
· Performance Management
· Conflict & Workplace Resolution
· Outstanding Communication Skills

PROFESSIONAL EXPERIENCE

EAST WEST MEDICAL SOCIETY/ CANADIAN COLLEGE OF ACUPUNCTURE & ORIENTAL MEDICINE – Victoria, Canada
2001 to 2002
EXECUTIVE DIRECTOR
Recruited to provide strong directional leadership and culture of stability after period of rapid expansion and growth. Accountable for drawing together diverse groups to create focused teams committed to achieving global objectives.
Directed day-to-day operational activities, and provided stable hands-on leadership to balance unstable environment. Directed and led staff and management. Conducted improvement reviews covering operational systems and service performance, and implemented HR strategies. Fulfilled all reporting requirements pertaining to governing and regulatory bodies. Developed, and ensured compliance with, policies and procedures. Developed strategic and business plans. Reported to Board of Directors.
Key Achievements:
· Achieved positive cohesive culture across all levels of staff and students through proactive management style, and improved communication, service standards, staff focus and accountability. Increased student support and participation by 400%.
· Diverted investigative audit and threatened loss of accreditation through development of new budget, reorganization of financial reporting systems and identification of accurate and timely information. Slashed expenditure, and realized outstanding debt of $15,000. Reduced $50,000 deficit to $10,000 within 7 months.
· Overhauled academic program to accomplish improved educational program, and launched 5-year Doctorate program. Increased student intake by 31%.

WHITCOULLS/BLUE STAR OFFICE PRODUCTS – Auckland, NZ
1999 to 2001
BRANCH MANAGER
Spearheaded change management strategies achieving dramatically improved productivity and service performance levels and blitzing audit by 90%, the best in this branch’s history.
Accountable for all aspects commercial and service performance. Managed, developed and motivated staff of 20. Conceived and instigated local promotional and public relations strategies. Coached staff in sales and service and 2 managers in people management skills. Undertook sales and cash reconciliation and compilation of monthly reports. Reported to Group Manager.
Key Achievements:
· Dramatically turned negative anti-management culture into productive, cooperative environment through hands-on rectification of staff issues resulting in improved morale and service performance.
· Reduced labor expenditure by 20% and increased sales through improved roster schedule and marrying of individuals with roles, calling upon unique, individual strengths.

KARELLE TRAINING & PERSONNEL LTD – Auckland, NZ
1994 to 1998
GENERAL MANAGER
Charged with operational leadership and execution of corporate direction and revenue performance strategies. Personally managed portfolio of key clients providing forward-thinking HR solutions and performance management training.
Led and motivated team of 25 providing HR solutions to corporate and community clients across multiple locations. Designed and facilitated training programs and ensured high degree of training competency. Conducted performance evaluations and developed internal quality management systems. Reported to Board of Directors
Key Achievements:
· Improved overall revenue by 15% through proactive execution of broad ranging performance strategies, and cohesion of staff into strong, effective, motivated teams.
· Conceived and effected “Employee Support Service” to provide grass roots counseling and guidance to employers seeking to support personnel in challenging personal circumstances.
· Dramatically reversed despondent local government culture, which was resulting in low morale and poor customer service, to achieve highly motivated management and staff who enthusiastically embraced all change management strategies.

McKAY SHIPPING LTD – Auckland, NZ
1977 to 1993
MANAGER – Liner Division
Received consistent promotions to achieve position of Manager within 9 years with full accountability for divisional direction and strategic management, development of new services and operations, and accountable for revenue performance and strategies.
Managed 5 head office and regional business units comprising 35 professionals and staff to consistently achieve divisional objectives and meet profit expectations. Accountable for recruitment, training, coaching, and staff development. Monitored and improved performance levels. Collaborated on the formulation of corporate goals. Compiled accurate budget, financial and monthly reports. Reported to globally based Principals and directly to Managing Director.
Key Achievements:
· Spearheaded transformation process to rocket industry standing from 19th to number one over two-year period. Company achieved outstanding industry recognition for service excellence. Strategies were instrumental in achieving dramatically increased revenue.
· Catalyst for development and implementation of change management strategies achieving measurable improvement in corporate culture through advancement of benchmark program. Achieved accreditation ISO 9002.
· Launched Tasman Express Line into Australian and NZ market armed with innovative port operations to achieve exceptional turn around and to provide exporters with strong market advantage. Outstripped all projections to attain profitable operations within 18 months.
· Played vital role in development of successful new services for Liner Division providing comprehensive feasibility studies, business proposals, executive presentations, and exceptional operational set-up including port operations, service contracts, development of operational systems and numerous other services. Key start-ups included Tasman Express Line, Australia/NZ Orient Line, and Hong Kong Island Line.

EDUCATION

Certificate in General Management (1991)
UNIVERSITY OF AUCKLAND SCHOOL OF BUSINESS – Auckland, NZ
Strategic & Operational Finance & Accounting/Personnel Management & Labor Relations/Interpersonal Relations/Strategic Marketing & Marketing Information Systems

CERTIFICATES AND COURSES

Diploma in Psychosynthesis Counseling • Institute of Psychosynthesis (1996)
1 Year Post Graduate Studies in Conflict/Workplace Resolution, Coaching & others •
Pasadena Institute for Relationships
1 Year Course: Family Therapy & Group Dynamics • Human Development & Training Institute

PROFESSIONAL ASSOCIATIONS & COMMUNITY SERVICE

NEW ZEALAND ASSOCIATION OF COUNSELORS (1995-1998)
COORDINATOR – BIG BUDDY MENTORING PROGRAM (1997-1998)
Sponsored by NZ Government for boys aged 7-18 years. Personally set up all systems and procedures; designed and facilitated training programs, developed screening processes; liaised with schools; monitored participants progress and numerous other duties. Program still operational.

Beverley Neil - d_scriptive@powerup.com.au

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CREDENTIALS AND OBJECTIVE

Executive Director for an Association or Not for Profit, Strategic Business Planner, or Legal and Regulatory Analyst employing organizational and management skills to achieve institutional goals.

SUMMARY

Business Management / Executive Administration / Legal Counsel

Over six years of business, contract, personnel and financial analysis in private and corporate legal counsel. Seasoned writer and discerning researcher, capable of reducing loss and liability of both individuals and industry-leading corporate clients. Experience includes small and mega-corporate transactions, mergers and acquisitions, contract resolution, policy development, personnel administration, and establishment of operational procedures.

Awarded a Doctorate of Jurisprudence from University of Wisconsin School of Law. Graduate credential is supported by a Bachelor of Arts degree in Classical Humanities from the University of Wisconsin. Member of the Wisconsin and American Bar Association(s). Academic and professional credentials have been enhanced with additional training in operations, management, human resource regulations, personnel development and training, community service administration, and numerous computer based business applications.

Leadership expertise has been sought by numerous professional and community organizations. Served as Vice President of Kappa Alpha Theta Sorority, and program coordinator for Wisconsin Special Olympics and Race for the Cure. Most recent administrative role is Director of Fund Raising and Development for the Milwaukee Humane Society.

SELECTED ACCOMPLISHMENTS

• Identify recent Supreme Court decision regarding sexual harassment claims and liabilities, presented information to Senior Partners, lead to edit of existing policies and handbook for the firm and numerous corporate clients.
• Adept skills in interviewing, selecting, assigning projects, reviewing, and evaluating interns and legal administrative personnel.
• Established "first of its kind" all-access server system to enable partners and professors to monitor cases assignments and research projects for all intern and co-op students.
• Intuitive understanding of state business law and financial guidelines led to the development of an investment structure that significantly diminished special regulatory filing, thereby eliminating over 50% of client legal fees.
• Sought by Senior Partners to "rescue" an unfinished corporate document, coordinated administrative and research staff to complete the project within 24 hours, savings to the corporate client potential penalties of $300K per day.
• Insight to practical applications of business software enabled me to negotiate a trial run of "legal specific software", saved the firm significant investment and validated accuracy of 500 legal citings for major case.
• Appointed Chair of annual fund-raiser for the Milwaukee Humane Society, coordinated donation of services and products, achieved a land mark participation with a 45% reduction in event expenditures.

CAREER HISTORY

Goldman and Frank
1999 - Present
Associate Attorney

Lincoln, Beale, & Frank
1998 - 1999
Legal Intern

Baker and Baker
1998 - 1998
Summer Associate

Judge Adam Helix
1997 - 1998
Judicial Intern Massachusetts Superior Court

PRWRA Ric Lanham - rlanham@rlstevens.com - RL Stevens & Associates - http://www.interviewing.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Director with 40 years experience in sales and marketing, management, administration, and leadership. Demonstrated ability to develop, implement, and oversee innovative marketing and promotional campaigns. Consistently successful in building consensus and driving cooperative relationships with staffs, Boards of Directors, government agencies, vendors, and business people. Capabilities include:

• Strategic & Mission Planning • Policy & Procedure Development
• Project Management • Turnaround/Expansion Strategies
• Sales & Marketing Strategies • Public Speaking & Public Relations
• Financial & Budgetary Planning • Team Building & Leadership
• Promotional Activities • Problem Analysis & Resolution
• Staff Training & Development • Proactive Management

PROFESSIONAL EXPERIENCE

Pinecrest Chamber of Commerce, Pinecrest, FL
1989 - Present
Executive Director
Senior Management Executive with full planning, operating, marketing, financial, legislative/regulatory and administrative responsibility for a growing Chamber with over 500 members. Directed five full- and part-time staff in two locations. Worked in cooperation with the Board of Directors to drive strategic planning and annual budgeting processes.

• Initiated new position with a complete reorganization to reverse previous financial decline and restore stability. Outsourced non-critical functions and implemented aggressive cost reductions. Through excellent management skills, doubled membership and restored stability.
• Developed marketing strategy of 35% dues/65% non-dues income; grew membership over 500 in 2000. Broadened volunteer base to 300+, retained and motivated them to work on various projects and programs.
• Achieved and maintained 80% member retention. Negotiated business partnerships and devised new programs/strategies to further expand market reach and drive member/revenue/profit growth.
• Negotiated with Board of Directors for in-house improvements. Developed and implemented employee policy and procedure manual; spearheaded change from manual to computer operations; and implemented a 401-K plan.
• Developed and produced marketing/promotional materials to promote benefits and services, significantly increasing inquiries and interest. Established an on-line website receiving 250,000+ hits in 2001.

Achievements:
• Successfully increased participation and revenue for the Arts and Crafts Festival, gaining a valuable reputation as one of the finest in the country. Brought Festival from a few thousand participants and $7,000 in net revenue to 30,000+ attendees and net revenues of $50,000 annually.
• Planned and directed several programs, including an annual fishing tournament and Classic Car Show with total annual incomes of $18,000+.
• Developed a Downtown Committee, a cooperative working group of downtown merchants; coordinated efforts for a merchant-sponsored Wine and Fruit Festival which drew revenues of $6,000 in its first year.
• Negotiated with city to start a Welcome Center located at the Spangle Docks and staffed with Chamber personnel.
• Negotiated with Board of Directors to purchase office building for potential long-term effectiveness, increased membership, and additional revenues.
• Developed Business Assistance Program with the city and county to mentor and assist new and existing businesses in their efforts to grow and add to the city/county's base.
• Represented area as member of Florida Chamber of Commerce Executives Board of Directors, 4 years.

Indoor Flea Markets, New Port Richie, FL
1987 - 1989
Co-owner/Operator
Owned and operated a year-round indoor flea market with over 200 booths and vendors, serving 2,000+ customers weekly. Designed, developed, and presented marketing strategies to grow business in a competitive marketplace. Sold to partner.

Maxwell Real Estate, Tarpon Springs, FL
1982 - 1987

Manning Supply Company, Pinellas Park, FL
1980 - 1982
Sales Manager

Helix Manufacturing, Inc., Chicago, IL
1977 - 1980
Regional Sales Manager

Baker Corporation, Tampa, FL
1972 - 1977
Sales Representative

Highland Oil Company, Knoxville, TN
1962 - 1972
Sales Representative

EDUCATION

University of Georgia
1994
Chamber of Commerce Institute for Organization Management
Organization Management (6-year program)

University of Georgia, Armstrong Extension
Business Administration
Completed two years in Business Administration

LICENSURE/CERTIFICATIONS

• Florida Real Estate License, 1984 (current)
• Chamber of Commerce Institute for Organization Management Certificate, 1994

HONORS & AWARDS

• Florida Chamber of Commerce Executives Presidents' Award, 1997
• Sam Harris Award, Rotary International, 1998

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

ORGANISATIONAL DEVELOPMENT

Specialising in Education, Culture and Employment within Northern Communities

Twenty-year professional career highlighted by progressive advancement and consistent achievement within government funded initiates. Thorough understanding of North West Territories' labour market trends and how they impact on northern communities. Outstanding qualifications in building and managing public/private partnerships and joint ventures across diverse industries with top-level decision-makers.

Superior hands-on insight into career and employment issues within northern communities envisioning need from both business and user prospective. Possesses extensive professional International network with relation to community and economic development. Strong interpersonal skills utilised to inspire, coach and motivate subordinates, volunteers and diverse client groups. Strengths include:

• Strategic & Business Planning • Recruitment & Employment Expertise
• Staff & Management Training • Executive Presentations & Negotiations
• Budget & Financial Projection Experience • Public Relations & Liaison Affairs
• Consulting & Customer Service Delivery • Training, Team & Leadership Development

Modern-thinking manager with innovative forecasting & planning skills

CAREER EXPERIENCE

YUKON TOURISM EDUCATION COUNCIL, Whitehorse, Yukon
1996 - 2001
Executive Director
Challenged to help forge new markets within designated territory ensuring meeting of objectives utilising market planning/analysis, new market / new business development, account relationship management, and field team leadership.
• Reporting to Regional Manager, led an aggressive building of sales team within district enabling progression towards sales goals / objectives. Second-in-command with relation to day-to-day operation of district, ensuring continuous improvement initiatives that consistently strengthen productivity, product quality and customer satisfaction.
• Spearheaded setting of higher presentation standards relating to selling techniques utilised with prospective clients in vehicle purchases.

TOURISM INDUSTRY ASSOCIATION OF THE YUKON, Whitehorse, Yukon
1990 - 1995
Executive Director
• Involved in planning, development, marketing and execution of all engagements including formation of enduring liaisons / relationships with client base.
• Personally negotiated all contracts which resulted in securing various lucriative projects such as: Canadian Ski Marathon (since 1997) and The International Casino Sound of Lights.
• Refocused marketing strategy for development of trade shows which tapped niche market of Law Enforcement Agencies.

TOURISM INDUSTRY OF SASKATECHEWAN - Education & Training, Saskatoon, Saskatchewan
1988 - 1990
Coordinator
Retained to work with department to create and launch a major effort to develop

E.M. BROWN & ASSOCIATES INC
1983 - 1987
Sr. Consultant / Partner
Developed key networks with various communities, agencies and government departments ensuring top-producing business relationships. Performed feasibility studies in conjunction with DREE.
• Developed over 1000 strategic business plans for entreprenneurs and small businesses aiding in securing governemental funding sources.
• Conducted 90% of contracts from DREE for operational evaluations assessing management and staff performance, management information systems, marketing and growth strategies.

THREADFAST MANUFACTURING LTD
1982 - 1983
Personnel Manager
Recruited as consultant from Manpower to staff, train and supervise initalisation of new manufactoring plant resulting in raising of productivitely levels. Forged strong alliances with governement employment agencies.
• Through implementation of superior staff incentive programs helped expand staff numbers by 60%.
• Spearheaded plant's women in non-traditional roles initiative.

COMMUNITY / INDUSTRY INVOLVEMENT

• Past Co-Chair, Yukon Tourism marketing Council
• Past Member, Yukon Student Financial Assistance Committee
• Past Director, Yukon anniversaries Commission (Alaska Hwy.)
• Member, Yukon College President's Advisory Committee on Programming
• Board Member, Tourism Standards Consortium for Western and Northern Canada
• Past Director, Whitehorse Rotary Club Chair, Home Based Business Committee
• Past Director, Tourism Industry Association of Canada President, Logan Community Association
• Board Member, Canadian Tourism Human Resource Council Director, Yukon Community Futures

PROFESSIONAL TRAINING / RECOGNITION

Certificate in Business Administration (in Progress)
The Association of Tourism Professionals

Distinguished Member
University of Saskatchewan

The Canadian Institute for Organisation Management
University of Western Ontario

INDUSTRY RELATED SEMINARS / COURSES

• Management Dynamics • Personal Organisational Behaviour
• Total Quality Management • The Psychology of Negotiating
• Motivation and Self Awareness • Time Management Administration
• How to Motivate People • Conflict Resolution I
• Stress in the Workplace • Women in Management
• Human Rights in the Work Place • Communicate with Confidence

PRWRA Nicole Miller - President - Mil-Roy Consultants - 1729 Hunter's Run Drive - Orleans Ontario Canada K1C-6W2 - (613) 934-4031

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE-LEVEL INFORMATION TECHNOLOGY PROFESSIONAL
Vice President • General Manager

Positive, results-driven, and innovative individual with proven success in balancing operational efficiencies and business growth with client satisfaction, offering over 16 years’ experience in general management of world-class organizations within the IT industry. Take pride in ability to effectively combine corporate objectives and values with personal and professional goals and work ethics. Employ proactive management and strong leadership techniques to generate accomplishment-driven workplace environment, resulting in employee loyalty and customer satisfaction at all levels. Build and foster strategic business relationships with C-level executives, creating client loyalty and resulting increased revenues and bottom-line profitability. Possess extraordinary capabilities in the areas of:

New Business Development
Strategic Planning
Global Sales and Marketing
Consulting Services
Product Development
Product Launch
Customer Support
Personnel Leadership
Change Management
P & L Responsibility
Sales/Networking
Budget Administration

CAREER ACCOMPLISHMENTS

· Achieved astonishing successes in pioneering new business ventures and M&A activities for 5 multi-national corporations, including, StorageTek, Philips Electronics, Toshiba, AT&T and NCR.
· Possess 13 years experience effectively selling global solutions at “C” level, on direct and indirect basis.
· Served as General Manager for world-class, Fortune 100 organizations, consummating complex contractual partnership agreements. Remained responsible for continued administration of accounts valued at up to 1/3 of companies’ multi-billion dollar annual revenues.
· Cultivated and secured market share acquisition in support of global dominance in virtual storage and network tape automation solutions through application of exemplary skills in product development, life-cycle management, sales, marketing, and customer service.

1999 Chairman’s Award – Phillips Electronics; 1998 President’s Board Winner – Toshiba
1995/1996 Chairman’s Award – NCR; 1994-1996 Top Services Sales Director – NCR
1990-1994 Top Sales Performance Award – AT&T; 1983 – Member, United States Rugby Team

PROFESSIONAL EXPERIENCE

G-Tech Services, Data Storage Corporation
2000-2001
Vice President
· Directed all activities related to market share acquisition, through successful negotiation of strategic partnerships, supporting global dominance in virtual storage and network tape automation solutions.
· Maintain direct responsibility for managing $680 million in accounts, continuously exceeding personal and organizational performance requirements and revenue objectives.
· Incited team of 1,850 StorageTek associates to record performance through motivational training and incentive programs.
· Envisioned, designed, and executed a High Availability Service model by restructuring existing professional/support services, resulting in 6-point margin increase and enabling tactical solution sales.
· Led product launches and prolifically managed serviceability, life cycle, remote/onsite delivery, sales and marketing, e-solutions, financial performance, and customer satisfaction activities.
· Spearheaded and integrated personnel development programs, resulting increased levels of employee motivation, capability, and quality assurance and positively affecting gross profit margins.

Integrated Solutions, BIT Electronics
1999-2000
Vice President/General Manager
· Maintained P & L responsibility for winning start-up venture and partnership negotiations with Dell, HP, Sun, SGI, EMC, StorageTek, Lucent, Cisco, Force3, and ISVs for Philips Electronics’ $43 billion organization, resulting in 24% market share and $225 million in revenues in 1-year period.
· Leveraged universal practices of information and medical imaging technologies.
· Enhanced, instituted, and drove global activities, ranging from product development, network design, and systems integration to quality assurance and resolution of functionality issues, leading to world-wide market domination.
· Administrated activities and professional development of 195 team associates.

Computer Systems Division, Hardware Corporation
1997-1999
Vice President – Services and Support
· Governed change management efforts in support of Toshiba’s worldwide services call centers, achieving 200% increase in call volume in less than 2 years through design and execution of expanded outsourcing model supporting product development, manufacture, sales, and marketing.
· Negotiated and managed strategic partnership agreements with Unisys (global services), EDS (call center management), Solectron (depot repair), and 825 independent ASPs.
· Reduced spare parts inventory by 30%, transforming cost center to self-reliant profit center.
· Developed, restructured, and implemented procedural enhancements that resulted in increased operational proficiency, including focusing and revitalizing supply chain practices, account acquisition activities, and client loyalty and satisfaction ratings.
· Managed and directed activities of 178 personnel and oversaw $240 million operating budget for notebook, desktop and server products.

Services Sales & Marketing – Fortune Corporation
1994-1997
Director – Worldwide Customer Services
· Continuously surpassed organizational sales goals at 182% of quota for 3-year period and exceeded margin requirements.
· Designed and executed partnership processes for multi-vendor support services, utilizing channel partners, OEMs, systems integrators, ISVs, and non-servicing manufacturers.
· Constructed and developed highly qualified and extremely motivated team of 47 sales and marketing professionals.

Global Information Systems, Inc.
1990-1994
National Accounts Manager – Alliance Marketing Division
· Managed global relationship with Arrow Electronics, company’s largest distributor of AT&T networking and computer platforms, yielding $157 million in annual revenues.
· Positioned organization as top computer hardware vendor for distributor through innovative and strategic marketing solutions, creating increased product demand.
· Consistently exceeded account objectives in sales quota, asset management, accounts receivable, and client satisfaction.
· Proactively recruited distributors and master resellers, increasing shipshare of AT &T computer products and solutions by 29%.

Software Corporation
1986-1990
Senior Product Manager – Workstation Products Division
Corporate Financial Advisor – World Headquarters
District Sales Support Manager – Americas Field Operations
· Directed all facets of world-wide life-cycle management for INTEL-based PC technology from development center.
· Fast-tracked from District Sales to Senior Product Manager based on merit of continuous, overachievement of corporate and divisional goals, including generation of $845 million in revenues.
· Managed “Tiger Team” of 26 associates responsible for the product design, engineering, purchasing, manufacturing, distribution, pricing, and business planning activities.
· Exceeded target contribution margins by 12% on $569 million in global product sales.

EDUCATION

Master of Business Administration – International Business
Bachelor of International Business – Minor in Economics and Spanish
James Madison University, Harrisonburg, VA

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

INTERNATIONAL TRADE RELATIONS EXECUTIVE

FOREIGN TRADE POLICY ~ INTERNATIONAL COMMERCE ~ FOREIGN INVESTMENT
EXPORT PROMOTION ~ DIPLOMACY ~ INTERNATIONAL TRADE AGREEMENTS

Strategic visionary with 17 years’ experience in foreign relations, trade negotiations and economic affairs for government of Chile. Expert knowledge of business, economic, cultural and political factors impacting import and export activities in United States, Europe and Latin America. Fluent in English and Spanish; proficiency in written and verbal French. Capabilities and key values offered include:

Global Markets: Guide and assist multinational corporations involved in exporting to United States, Europe, Chile and other Latin American countries.

Strategic Alliances: Maximize personal and business relationships with high caliber market leaders and corporate executives in United States and Chile to gain support for international trade policies.

Marketplace Trends: Analyze the impact of government policies, business conditions and market structures on international competitiveness of goods and services.

New Business Development: Conduct in-depth market research and examine foreign market characteristics to identify new business and foreign sales opportunities.

Trade Promotion: Interpret international trade policies and address trade issues to develop effective export promotion campaigns.

Trade Negotiations: Investigate and monitor trade agreement compliance, tariff provisions, import controls and resolve trade disputes.

Public Relations/Marketing: Engage local government, chambers of commerce, trade associations and major companies in foreign trade promotion activities.

Trade Agreement Development: Lead all negotiation, lobbying and policy formulation efforts for crafting foreign trade agreements.

Team Recruitment & Management: Direct and manage diverse teams of experts and consultants, including legal, research, public relations to produce impressive results.

CAREER HIGHLIGHTS

FREE TRADE AGREEMENTS, FOREIGN INVESTMENT PROMOTION & FOREIGN POLICY NEGOTIATIONS FOR CHILE
· Served as lead negotiator in United States-Chile free trade agreement, a major economic partnership designed to diversify Chile’s markets and attract foreign investment into the country.
· Saved Chile millions of dollars by mobilizing successful 18-month grassroots campaign to gain support for trade agreement without additional expense of lobbying firms.
· Increased tourism awareness and promotion of Chile by establishing office of tourism in United States; initiative stimulated growth in number of conferences and conventions held in country.
· Eliminated over 80% of export controls against Chilean industries, including salmon and grapes.
· Resolved multiple trade disputes and threats of conflicts concerning Chilean export of poultry and other agricultural products.
· Selected for official Chilean delegation team (1990–1997), which managed foreign relations with Latin America, Switzerland and the United States.

CAREER HISTORY

Embassy of Chile, Washington, DC
1999–2004
DIRECTOR OF TRADE AND ECONOMIC POLICY
Recruited to develop public relations campaign, educate Congress and US private sector on Chile’s industries and economic policies. Devised lobbying tactics and created extensive marketing campaign, including position papers, seminars, public presentations and other promotional events. Led all negotiation strategies and policy formulation activities to solidify international free trade agreement with Chile and the United States. Held full accountability for $3 million operating budget.
Contributions & Results:
· Spurred high-level of interest from private sector representatives and leading US company executives who testified before Congress on behalf of Chile.
· Secured major international trade agreement with United States and Chile; one of only five similar trade agreements in the world.
· Established superior strategies for foreign trade agreements and trade negotiations; hired as lead consultant by other countries to employ similar tactics.

Chilean Ministry of Foreign Affairs, Santiago, Chile
1997–1998
DIRECTOR OF SPECIAL ECONOMIC AFFAIRS, Multilateral Economic Bureau
Challenged to coordinate a defense strategy for antidumping investigations charged by the United States against the Chilean salmon industry. Assembled a 35-member alliance group comprising of international agencies, Embassy of Chile, American and Chilean law firms, and the Association of Salmon and Trout Producers of Chile. Administered similar antidumping projects for the Chilean wood and mushroom industry.
Contributions & Results:
· Orchestrated mediation efforts that reversed antidumping policies against Chile for salmon and wood.

Chilean Ministry of Foreign Affairs, Santiago, Chile
1996–1997
CHIEF TRADE COORDINATOR FOR THE AMERICAS, Export Promotion Bureau, ProChile
Formulated trade strategies and directed trade promotion activities for 14 offices located throughout North, South and Central America. Worked in conjunction with 10 Chilean trade associations and private entities.
Contributions & Results:
· Brought about new business prospects and market diversification opportunities for all exporting industries, specifically agriculture, processed foods, fisheries, forestry, and technology.

Embassy of Chile, Washington, DC
1990–1996
TRADE OFFICER
Structured and implemented trade objectives, including export promotion initiatives and market analysis to enhance placement and diversification of Chilean products in the United States. Collaborated with key US government agencies to establish market access for new Chilean products.
Contributions & Results:
· Re-engineered the method of communication between importers and exporters by developing an innovative software program, which improved the efficiency and quality of information being distributed and expedited the inquiry response time. Program generated 20% increase in Chilean exports.

EDUCATION

University of Santiago, Santiago, Chile
BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION
Advanced coursework in administration, economics and international policy

Abby Locke - info@premierwriting.com - http://www.premierwriting.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PRESIDENT • CEO • COO • SENIOR MANAGER

Hardworking, multi-talented and aggressive MBA who develops strong working relationships and consistently exceeds goals. Expertise in Sales, Senior Management, Finance and Operations. Outstanding ability to juggle many tasks yet deliver huge business results. Thrives on the excitement and challenge of the unknown potential of a business. Seeking entrepreneurial opportunity with a small to mid-size company that needs growth and leadership.

PROFESSIONAL EXPERIENCE

EFISHING, INC
1999 - 2000
EXECUTIVE V.P., BUSINESS DEVELOPMENT & PRODUCTION
Formed "The World's Ultimate Online Fishing Resource" with 2 active partners. Needed to take concept and create successful business from the ground up.

• Grew eFishing.com sales from zero to $2.5MM and 34 employees to become the #1 online fishing site. Consistent month-to-month sales growth.
• Positioned company for growth, so that company is currently negotiating several potential mergers and acquisitions.
• Developed content and E-Commerce opportunities for the upscale fisherman in a consumer-friendly, self-contained site.
• Created long-term strategy and wrote 200-page comprehensive business plan with detailed financial statements.
• Identified potential financiers and presented business plan and financing needs.
• Secured $11.6 million in 2 rounds of financing due to persuasive presentation.
• Received over $200,000 in free advertising and free content from over 20 top publications in exchange for publishing their content on eFishing.com.
• Enticed a top editor from within the fishing industry to join eFishing.com.
• Interviewed, hired and trained the majority of the company's 34 employees including graphic design, information technology, editorial, travel, customer service, tournaments, sales, marketing, finance and administrative departments plus the Pro/Tackle shop.
• Identified and signed major fishing celebrities to solidify eFishing.com's brand image. Celebrities acted as spokesmen, provided content and attended trade shows.
• Crafted conceptual layout and functional development of several key website elements, including home page, newsstand, customer service, and travel pages.
• Introduced targeted elements to better appeal to full range of fishing consumers such as Lady Angler and kids departments.
• Analyzed costs and feasibility of hiring contract employee payroll company versus in-house function, and negotiated terms with a full service HR firm.
• Sourced, analyzed and contracted for health, disability, dental, and life insurance benefits. Also evaluated and selected errors and omissions insurance, product liability and general liability for company.
• Handled building and office operations, including leasing/purchase of office space, furniture, computers and phone system. Planned office layout, managed building contractors and coordinated moving of firm into new space.

KPMG, LLP
1997 - 1999
DIRECTOR, SENIOR MANAGER OF FINANCIAL ADVISORY SERVICES
Began career as a Staff Consultant. Began to develop department to sell financial advisory services, and then was lured away in 1993 to Ernst & Young to develop the same type of department. In 1997, was enticed back to KPMG to turnaround company operations in the department.

• Grew practice from <$1 million to over $2.4 million in two years, and to first-ever profitable status. • Found, interviewed, hired and trained staff of 14. Identified advanced degree candidates from schools and competitors. • Completed over 75 major projects including written reports, opinions and/or sworn testimony. 80%-90% of projects were external clients, developed through networking, conducting research, following trends and analyzing trade publications. • Achieved a 20% new business referral rate due to high level of client satisfaction. • Sold MBA, CPA and economists' services to clients - attorneys and company executive/senior management. Ensured that projects were completed in a timely and professional manner to meet clients' needs. • Developed strong relationships with clients due to ability to assess situations quickly, professionally and accurately. • Created detailed proposals for Phase 1, Phase 2, and Phase 3 of projects. Evaluated nationwide staffing for projects, developed costs, conducted review and set timeline for deliverables. • Developed department's budget - sales forecast, overhead, salary, marketing, business development and technology costs. • Chosen to chair the Strategic Initiatives Committee for international consulting division. Conducted meetings to evaluate potential business developmental trends and assigned senior executives to execute. Resulted in several key business initiatives such as fraud and gun litigation. • Conducted interviews in 6 locations that resulted in an employee retention program. Created quarterly process to get input from employees to feed to senior management and improve communication. • Developed and introduced a successful and comprehensive new sales 5 day program to better identify new business opportunities and improve closing ratios. ERNST AND YOUNG LLP 1993 - 1997 DIRECTOR, SENIOR MANAGER OF ECONOMIC & FINANCIAL CONSULTING Joined company with challenge to develop department to sell MBA, CPA and economists' services to clients including attorneys and executive/senior management of companies. • Grew sales from zero to over $1MM. • Recruited, hired and trained staff of 6 advanced degree employees. • Won sales contest as a new hire by a factor of 5. Beat seasoned professionals in selling services. • Established solid reputation and was one of the youngest managers to testify in court as an expert in financial forecasting and business valuation. • Appointed to Management Advisory Group to improve communication process. • Developed intensive 5-day sales class for Senior Management and Managers to polish essential sales skills and learn to uncover opportunities. Other employment included management training and credit analysis at SunTrust Bank and at First Commerce Corporation. EDUCATION, TRAINING & CERTIFICATIONS FLORIDA STATE UNIVERSITY B.S., Accounting THE UNIVERSITY OF TAMPA M.B.A. ASSOCIATION OF CERTIFIED FRAUD EXAMINERS Certified Fraud Examiner TRAINING COURSES Over 25 different Continuing Education courses taken, such as Mergers & Acquisitions, Presentation Skills, Financial Forecasting, Professional Sales and Business Valuation. COMMUNITY ORGANIZATIONS METROPOLITAN YMCA, BOARD OF DIRECTORS Led group that developed successful plan for capital improvements. Raised over $600,000 in capital fund. MUSEUM OF SCIENCE AND INDUSTRY (MOSI), ADVISORY BOARD Served as Chairman of annual fundraising event, "Einstein on Wine," that raised over $175,000. OLDER ADULTS SERVICES (OASIS), BOARD OF DIRECTORS Planned and executed fundraising efforts. Also provided direct assistance and drove elderly members to appointments and shopping. PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

BUSINESS DEVELOPMENT EXECUTIVE
Respected for Multi-national Competitive Intelligence

Leader with solid talents in strategy development, market segmentation, competitive analysis, and sales forecasting. Merges hands-on leadership with excellent communication skills to continually motivate focused teams toward goal attainment. Known for providing a stabilizing influence, regardless of the situation. Persistent, resourceful and innovative with relentless initiative and a willingness to travel. Reputation for adhering to high ethical standards. Embraces new challenges and employs exceptional problem-solving skills. Key areas of strength span:

· Business Optimization
· Contracts & Negotiations
· Marketing Trends & Research
· National Account Management
· Relationship Building
· Networking & Prospecting
· ‘C’ Level Presentations
· Mentoring & Training
· Budgeting & Forecasting
· Profit / Loss (P & L) Analysis
· Sales Force Management
· International Commerce

QUALIFICATIONS IN ACTION

PRESIDENTIAL ADVISOR
2002 - 2004
EXECUTIVE VICE PRESIDENT
1992 - 2002
Tokmakjian Group, Concord, Ontario
Initially recruited in a VP capacity to oversee four wholly owned operating companies servicing the bus, truck and industrial equipment industries in domestic and international markets. Skill-set and expertise acknowledged: requested by owner to fulfill the newly created Presidential Advisor position. Granted complete autonomy to define profitability objectives, drive marketing initiatives, and then formulate winning sales strategies to meet goals. Trusted with complete budgeting, P & L accountability, and corporate signing officer status.
· Consistently supported, mentored and evaluated activity performance of sales team. Led interdepartmental meetings to ensure continuity in corporate goals and communications.
· Assembled and delivered powerful and effective presentations to top-level decision makers representing multi-million dollar accounts.
· One of two Canadian industry experts asked to contribute to CEO summit proceedings in Toronto and Washington. Teamed to vertically integrate the transportation sector on a global scale.
· Articulate and confident orator. Presentations included, but were not limited to: Cuban Tourism Group and the Canadian Senate regarding the coaching industry’s deregulation.
· Leveraged exemplary leadership talents to double revenues from $50M to $100M.
· Spearheaded international export agreements with Russian and Caribbean enterprises.

VICE PRESIDENT SALES & MARKETING, Dealer Operations
1989 - 1992
CENTRAL REGIONAL MANAGER
1981 - 1989
Freightliner of Canada Limited / Mercedes Benz Trucks, Mississauga, Ontario
Hand picked to function as central Canada’s sales and marketing authority for this division of Daimler-Chrysler. Oversaw marketing communications, product management, partnerships and strategic alliances, sales, new business development, and market research. Worked harmoniously with salaried and unionized staff. Accountable for all regional offices: Montreal, Toronto, Calgary and Vancouver.
· Drove tactical initiatives to capture increased market share and strengthen company recognition. Efforts rewarded by realizing profit of $500M from zero base.
· Designated as national and international corporate representative and spokesperson at meetings with key stakeholders, trade shows, and as company representative at association meetings.
· Positioned Freightliner to secure a lucrative contract as an exclusive supplier for Ryder.
· Conducted administrative detailing: drafted monthly reports for head office, tenure budgets, and corporate communications.
· Project managed the relocation of BC operations. Sourced Ontario location, coordinated all logistical considerations, including establishing collaborative new community relations. Created such a favorable company image, accepted Key to the City from the mayor of St. Thomas.
· Continued by boosting corporate branding by instituting extensive community and regional good-will initiatives. Sponsored charity events, supported local Chamber of Commerce actions, and contributed to not-for-profit service clubs.

EARLIER CAREER EXPERIENCE

Retained as Research Associate for A.C. Nelson, the world’s leading marketing information company. Received and synthesized data pertaining to Canadian consumer practices.

Key member of the family business, Hill Bus Lines. Operated out of Middleton, Ontario.

TECHNOLOGY

Word, Proprietary Sales/Customer software, Email and Internet Research.

PROFESSIONAL AFFILIATIONS

Current:
Ontario Motor Coach Association (Past Chair)
Past:
Ontario Trucking Association (VP of Executive Committee)
Canadian Urban Transit Association
Motor Coach Canada
Motor Coach Industry Council
American Bus Association

SPECIALIZED TRAINING

Maintain in-depth industry knowledge base by attending sales, marketing and personnel management education programs and seminars, like
Effective Selling Through Psychology
PRWRA
Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Facilities Manager offering over 20 years progressive experience. Demonstrated ability to easily learn and apply new and enhanced technologies and skills. Reputation for maintaining and improving facilities and equipment at above-standard levels, ensuring smooth and continuous operation. Understand and ensure compliance with all applicable coding and zoning laws, as well as OSHA and EEO regulations and guidelines.

QUALIFICATION HIGHLIGHTS

• Over 15 years experience in industrial equipment and facility maintenance.
• Utilize innovation and creativity to enhance functionality and operability, while remaining in compliance with cost controls and organizational directives.
• Extensive background in equipment and facilities maintenance, including electric, gas, HVAC, plumbing, and refrigeration.
• Excellent mechanical and design capability, with ability to disassemble, repair, replace, install, and reassemble parts, and make adjustments to equipment based on vast personal knowledge and manufacturer specifications.

PROFESSIONAL EXPERIENCE

Reed Tavern, Erie, PA
1998 - Present
Owner/Operator
Maintained full P&L responsibility for the successful and cost effective operation of small, local business. Directed and monitored the activities of up to 13 employees at any given time. Maintained refrigeration, heating, and food preparation equipment, including freezers, grills, and ranges.
• Developed and administrated budgets.
• Hired, trained, scheduled, and disciplined employees.
• Managed food, liquor, and non-food inventories, maintaining optimum levels for continuous operations, while incorporating JIT (Just In Time) food management practices to control loss of perishable items and increase bottom line profitability.

Octagon Construction, Erie, PA
1996 - 1998
Home Builder
Utilized extensive knowledge of building, finishing, flooring, HVAC, plumbing, wiring, gas, water, and electricity to build 3500 square-foot, highly-efficient, underground, single-family dwelling.
• Employed students enrolled in industrial maintenance programs with Erie Community College to assist with construction and installation processes.
• Due to level of knowledge achieved, 2 students were allowed to test out of coursework and granted college credit for work performed.
• Modified and combined and installed auto-feed coal burner and propane-fired boiler back-up with radiant floor heating system, achieving 83% efficiency.
• System design allows for continuous feed of coal and automatic execution of back-up system during extreme cold.

Doyle Realty, Pittsburgh, PA
1991 - 1996
Real Estate Manager
Supervised property management for 3 apartments, including unit maintenance, rent collection, and bookkeeping processes.
• Maintained plumbing, electricity, and heating systems.
• Ensured all units were in excellent state of repair at all times, and occupants remained secure.
• Responded to repair requests and inquiries in an expeditious manner.

Purchased, renovated, and managed 3-unit and 6-unit apartment buildings, installing and integrating equipment for tracking and billing of individual gas, electric, and water usage, resulting in increased per unit profit, through decreased utility expenses for occupied units.

6-unit building:
• Replaced antique single-pipe steam system that supplied all units with 2-pipe hydronic Paloma-Pack boiler system for each unit.
• Installed over 1 mile of copper piping, while maintaining conformance with all federal, state and local utility codes.
• Repaired and replaced water lines, plumbing fixtures, and electric wiring, as well as performed structural renovations, including tear-out and replacement or repair of walls, floors, and framing.

3-unit building:
• Performed conversion from single meter to individually metered units, requiring tenants to pay water, gas, and electric and completed renovations, enhancing aesthetics and livability, and resulting in increased per-unit profitability.

Acme Laundromat, Pittsburgh, PA
1985 - 1991
Co-Owner/Operator, Laundry Mat
Transformed lower portion of 21-room house into lucrative, privately owned, coin-operated laundry facility.
• Began with 1/3 of ground floor, installing all necessary piping and electrical systems to support industrial washers and dryers.
• Threaded and installed 2" water mains and gas lines, resulting in perfect inspection by water, gas, and insurance companies.
• Unprecedented success of business demanded immediate expansion - first doubling, then tripling facilities.

Doyle Printing, Pittsburgh, PA
1982 - 1985
Roll Tender
• Maintained responsibility for regular maintenance and smooth, efficient operation of Gravure Press, employing knowledge of color printing processes to ensure highest quality production.

Manning Landscaping, Erie, PA
1979 - 1982
Landscape Contractor

PRWRA Lea Clark - Clark & Associates - Macon, GA 31206 - lclark352001@cox.net

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL OBJECTIVE

Chief Operating Officer, Plant Manager, Facilities Manager or Director of Quality Control & Risk Management.

OPERATIONS / MANUFACTURING / FACILITIES

30 years experience in supervision, operations, and management in the field of chemical/paper/plastics manufacturing. Managed multiple divisions which included 200 personnel, budgetary oversight of $1.8M/year, and an $8M special installation project as part of capital improvement campaign.

Awarded a Bachelor of Science degree in Instrument and Process Control Technology from Illinois State University. Hold additional certifications in Plant Engineering and Welding. Received on-going training through DCS Phase One of Reliance Automation, as well as Phase One/Advance Design of the Allen & Bradley PLC 5. Have academic and professional experience with additional training in negotiations, risk management, human resources, finance, quality/safety, and regulatory compliance.

CAREER HISTORY

Dellany Paper, Dellany, IL
1996 - Present
Electrical/Instrument Superintendent
• Project supervisor of over 200 people -- skillfully negotiated union grievances and non-union contracts while maintaining positive internal and external relationships. Supervised technicians and panel of environment, health, and safety professionals as EHS Coordinator.
• Responsible for all instrumentation and electrical equipment in mill producing 600 tons per day.
• Took risk management initiatives to reduce failures by 31%.
• Wrote and coordinated all new safety, health and environmental procedures and programs.
• Sought by corporate executives to serve as Project leader of major (RTO) system design & installation.
• Lead team to bring Dellany Paper Mill 2 into compliance with MACT I guidelines.

Champion Manufacturing Inc, Dekalb, IL
1984 - 1995
Electrical/Instrumentation Superintendent
• Responsible for all electrical and instrumentation in the mill, point person in all safety, quality, and regulatory compliance issues.
• Reduced Total Incident Ratio and Loss Time Incidents by 66%.
• Preventative maintenance increased productivity by 50 feet per minute.
• Efforts reduced downtown by 40% at an annual savings of $200K.
• Served as Safety chairperson to reduce workman's compensation costs by 43%.
• Designed and purchased electrical/mechanical equipment for $30M capital improvement project.
• Interim Human Resources responsible for interviewing, hiring, union grievances, record keeping, policy development, and clear articulation of Mill Management goals and objectives.

LF, Inc., Eaton, IL
1970 - 1983
Electrical Maintenance PitMoore
• Responsible for 5 technicians in the areas of troubleshooting, systems design, and equipment upgrade.
• Supervised concept to completion installation of two full chemical processes.

PRWRA Ric Lanham - rlanham@rlstevens.com - RL Stevens & Associates - http://www.interviewing.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

FACILITIES MANAGEMENT
Operations • Maintenance • Material • Quality • Safety

AREAS OF EXPERTISE
• Hazardous Waste • Emergency Response • Contractor Oversight
• Environmental Control • Security Control • Resource Allocation
• Federal Regulations • Electrical Distribution • Fire Safety
• Scheduling • Procedures • Mechanical Structural

CERTIFICATIONS
Department of Defense/Environmental Protection Agency Certification
CFC / HCFC Refrigerant Processing, Universal Certification

PROFESSIONAL EXPERIENCE

OPERATIONS and RESOURCES
• Led emergency team to avert destruction of multibillion-dollar national asset by preventing Launch Control Center flooding, allowing for continued operations.
• Kept $183M five-missile launch campaign on schedule by directing facility managers through unprecedented four launches in two months.
• Achieved 98% scheduling effectiveness rate through expert knowledge of priorities and resources.
• Increased critically undermanned shop staffing level to 100% at zero cost through inventive reallocations.
• Earned Russian inspectors - "Best Prepared Unit" designation, providing critical support for politically sensitive Strategic Arms Reduction Treaty (START) inspections.
• Conducted over 80 facility tours for 1300 civilian / military dignitaries.

MAINTENANCE and MATERIAL
• Managed $3.7M+ Material / Inventory Receipt Listing account.
• Coordinated $800K fire suppression system replacement at two facilities with zero down time across three launch operations.
• Oversaw more than $20K in facility upgrades that extended mission capability well into new millennium.
• Raised on time support for facility test activities to 100%, personally overseeing all scheduling activities.
• Optimized environmental control system (ECS) maintenance by implementing test equipment update.
• Created and assisted weekend troubleshooting team to support power and ECS systems throughout facility launch sites.

QUALITY and SAFETY
• Saved 1000 labor-hours in safety / security operations by writing facility evacuation emergency procedures.
• Identified 21 equipment discrepancies during major facility pre- post-dispatch vehicle inspection exercise.
• Redesigned six redundant facility inspection checklists into single document.
• Instrumental in discrepancy free facility safety inspections performed by higher authorities.
• Maintained error-free Quality Assurance/safety inspections for assigned facility section.
• Created comprehensive, standardized procedures for facility personnel shelter plan.

CAREER CHRONOLOGY

United States Air Force, Oregon AFB, OR
2000 - Present
Non Commissioned Officer In Charge (NCOIC), Peacekeeper Support Facility Management
Managed $350M weapons system support equipment maintenance facility and staff of 38 military/civilian technicians/support personnel. Tracked operational status of all assigned support equipment, scheduling all maintenance activities. Performed supervisor safety visits to evaluate maintenance safety and compliance with standardized maintenance procedures.

United States Air Force, Oregon AFB, OR
1997 - 2000
NCOIC, Missile Alert Facility Management
Managed $300M weapons system missile alert facility and staff of 15 facility managers responsible for $17M+ in support equipment across six locations. Oversaw daily military, civil engineering, and contractor inspections, maintenance, modifications, and repairs. Tracked operational status of all assigned facilities, maintaining positive inventory control.

United States Air Force, Oregon AFB, OR
1993 - 1997
Missile and Space Facilities Technician
Supervised performance of 17 technicians in preventive/operator maintenance of missile, spacelift, and research and development (R&D) facilities. Ensured installation, operation, maintenance, and repair of power generation/distribution systems, environmental control support systems/equipment for missile, spacelift, and R&D facilities.

United States Air Force, Multiple Locations
1984 - 1992
Training Manager/Instructor/Section Supervisor
Managed staff of 24 military training instructors for basic military training of non prior-service airmen, Air Reserve Forces, and USAF Academy cadets. Oversaw training activities, personnel, and facilities, directing individuals through basic training.

United States Air Force, Reno AFB, NV
1980 - 1984
Missile Facilities Technician
Inspected, diagnosed, repaired, maintained, and operated critical support facilities/equipment for underground missile weapons system.

Octagon Industries, Norfolk, VA
1977 - 1980
Environmental Control Equipment, Parts, and Supply Manager
Managed air conditioning and heating unit parts and equipment inventories.

EDUCATION

Portland College, Portland, OR
A.A.

PRWRA Nick Marino - Outcome Resumes and Career Service - outcomerez@earthlink.net - Bishop, TX 78343

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Board certified family physician with more than six years of experience, seeking an opportunity to relocate to a family practice in Houston. Currently employed as the medical director of a family practice with overall responsibility for three offices. Promoted to this position based on success in building a satellite office as a family practitioner. Graduate of The University of Texas Medical School. Completed a family practice residency at the John Peter Smith Hospital in Forth Worth.

EXPERIENCE

MEDICAL GROUP, Frederick, Maryland
2000 - Present
Medical Director
Manage all operations and medical services of this hospital-owned, single-specialty family practice with 14 providers and 63 employees at three office sites. Chaired monthly provider and weekly manager meetings.

MEDICAL GROUP, Frederick, Maryland
1998 - 2000
Family Practitioner
Opened and piloted a solo family practice satellite office. Performed stress tests, culposcopies, and endoscopies. Served as a member of the P&T Committee at Frederick Memorial Hospital. Provided full spectrum of outpatient and impatient care.

WORTH HOSPITAL, Fort Worth, Texas
1996 - 1998
Resident - Family Practice
Completed elective rotations in outpatient clinical medicine, EGD's, stress tests, and perinatology. Completed 200 deliveries and 30 Cesarean sections, a well as administering flexible sigmoidoscopies, colposcopies, EGD's, and stress tests. Received additional training in advanced life support in obstetrics (ALSO), advanced trauma life support (ATLS), advanced cardiac life support (ACLS), and neonatal advanced life support (NALS). Voted Most Outstanding Resident.

WORTH HOSPITAL, Fort Worth, Texas
1995 - 1996
Internship
Completed the ACGME approved rotating internship with rotations in surgery, obstetrics/gynecology, emergency medicine, psychiatry, internal medicine, pediatrics, ambulatory care outpatient medicine, and family practice continuity clinics.

LICENSURE

Licensed physician in Texas and Maryland
Board Certified - American Academy of Family Physicians

EDUCATION

THE UNIVERSITY OF TEXAS MEDICAL SCHOOL , Houston, Texas
1995
Doctorate, Medicine

MASSACHUSETTS INSTITUTE OF TECHNOLOGY, Cambridge, Massachusetts
1989
Bachelor of Science, Mechanical Engineering, Minor: Psychology
• Played varsity basketball all four years and served as captain from 1987 to 1989.

AFFILIATIONS

American Medical Association
American Academy of Family Physicians
Texas Medical Association

COMMUNITY SERVICE

United Way - Served as Pacesetter Chairman
St. Vincent School - Volunteer Teacher
Houston Science Fair - Volunteer Judge
1990 Economic Summit - Volunteer Manager, International Delegates Communications
Margaret Fuller House - Volunteer
Massachusetts General Hospital - Volunteer, Emergency Room
Boston Youth Day - Volunteer Counselor
St. Francis House - Pledge Class Community Chairman

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

US Department of Energy
Office of Energy Efficiency and Renewable Energy
Position: Director, Aberdeen Field Office, ES-0340-06
Announcement Number: 02-ES-003
Casey Catello

SS#: 999-99-999
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE CORE QUALIFICATIONS

Leading Change
During my federal service career, I have had 26 years’ unique and varied executive experience leading change in two key agencies—16 years’ in the Department of Energy (DOE) and 10 years in the Department of Defense (DoD). The most significant example of this core competency is my experience as Director, Atlanta Regional Office (ARO), in which I led the DOE ARO through the most troublesome time in its history.

When I inherited the leadership of ARO as its new director, an investigation by the Federal Bureau of Investigation had just concluded, the former supervisor had been dismissed, and the employee morale was at an all time low. I immediately assessed the situation and secured the services of an organizational development professional that focused on what changes would be necessary for the office to get well. Based on recommendations provided by the organizational development professional and my own observations, I implemented a multifaceted strategy:
· A written long-term change action plan addressing how ARO conducted business with customers and within the organization.
· A program of team building sessions for all ARO employees at an off-site location.
· A complete reorganization of the ARO workforce, including retraining for selected employees to do other jobs; providing professional development opportunities for other selected employees; reassigning and termination of other employees; and hiring employees from industry, state and local government, and other federal agencies.
This outcome of this strategy resulted in:
· A high quality workforce with the skill mixes necessary to accomplish the ARO mission.
· An ARO realigned to be consistent with headquarters programs.
· A focus on delivering programs to the states, our primary customers.
· A workforce increase from 17 to 25 employees that grew out of a demonstrated willingness and ability to respond in a positive manner to the initiatives of the assistant secretary.
As a direct result of the changes I instituted, I now lead the ARO as the most efficient, effective regional office nationwide.
Throughout my tenure as ARO Director, I experienced a change in two administrations and a change in three assistant secretaries. As a result, priorities changed. During this period, I went from reporting to a career employee to a political appointee. The way of doing business changed for the regional offices. The focus on states as our priority became paramount. As a result, maintaining favorable relationships with all State Energy Office directors was a significant priority of mine, which I carried out expediently:
· I made personal visits on behalf of ARO to each state twice a year.
· I led the ARO in hosting two regional meetings a year, inviting national program managers from headquarters to participate.
· I conducted or ensured ARO day-to-day interaction with State Energy Office directors.
· I held monthly conference calls where all stakeholders can raise issues important to them and the states they serve.

Leading People
Throughout the past 26 years in the DOE and DoD, I have managed personnel, employee relations, and staffing, and have become well versed in Equal Employment Opportunity. I have been involved in personnel actions regarding terminations, classification, staffing, all from a federal employee perspective. Regarding contractor employee relations, I have been involved with Davis-Bacon Act determinations, whistle blower actions, compensation reviews, and salary approvals.
In my current position as ARO Director, I have the privilege of managing a workforce that represents the demographics of the metropolitan Atlanta area. Our workforce is diverse both culturally and racially. Of the 25 federal employees on staff, 48 percent are in a minority category, while over 72 percent of the employees are female. The three contract employees are Asian American female, black male, and white female.
This diverse group of well-qualified, highly motivated employees is a direct result of my efforts to recruit only the best, most qualified individuals for the work to be accomplished.
When I served on a detail as the Associate Deputy Assistant Secretary for Building Technology, State, and Community Programs, I was asked to reinvigorate an organizational development initiative that had languished for nine months. Upon review of the organizational needs, I discovered these issues.
· Low morale related to inattentive management, inadequate promotion opportunities, and performance concerns.
· Racial issues such as minorities serving in lower graded positions even though their records merited greater positions.
· Career track matters concerning inadequate promotion opportunities.
· Performance problems based on inattentive management, institutional practices of accepting less than adequate performance, and performance appraisal concerns.
· Accountability questions stemming from inattentive management, low employee morale, and a lack of employee-manager accountability.
I then led the designated organizational development professionals and the 67 employees to develop a strategy for revitalization. The strategy included:
· A new baseline to established employee and management concerns. (Have the issues changed since the last effort, What are the issues,)
· A new Human Relations Plan and its implementation to address the organizational issues uncovered by the review of the organizational needs.
The result of my leadership to solve these organizational development issues was successful. I established a new mechanism to acquire the services of the organizational development professionals. I reestablished the working group of employees that lead the effort. I organized a track of organizational development sessions designed to lead to significant organizational change.

Results Driven
I have a proven record of accomplishment of getting results based on a long career of careful analysis and planning that includes anticipating problems before they occur, as well as solving existing problems.
While serving as ARO Director, I recognized an opportunity to demonstrate the technologies and practices that are the core business of the Office of Energy Efficiency and Renewable Energy during the 1996 Summer Olympic Games in Atlanta. I began my quest about two years before the games. Even though the political leadership thought it was a worthwhile idea and supported it in spirit, I had no budget identified and no human resources to support the effort.
I overcame these obstacles and developed the projects by embarking on a campaign in which I successfully enlisted the partnership of organizations such as Georgia Power Corporation, Georgia Institute of Technology, the Metropolitan Area Rapid Transit Authority, and the Atlanta Committee for the Olympic Games.
In the end, I successfully implemented 10 energy efficiency and renewable energy demonstration projects throughout the Olympic venues. Though the projects’ value exceeded $10 million, I accomplished the presentation of these projects with less than $1 million in appropriated funds.
After my successful experience leading change as ARO Director, the Assistant Secretary personally asked me to develop a center in Atlanta to serve as the departmental lead with the Federal Emergency Management Agency to use energy efficient and renewable energy technologies and practices in the areas of disaster response and mitigation.
I accomplished the establishment of the national Center of Excellence for Disaster Remediation with existing program funds and the addition of only two positions.
During my time as ARO Director, I was a participant in the Strategic Planning process under the leadership of the Assistant Secretary for Energy Efficiency and Renewable Energy. As part of this effort, I represented the six regional offices on a customer service improvement team that established customer service standards and new customer service initiatives for the Office of Energy Efficiency and Renewable Energy. The team developed a customer service plan that was designed to improve customer service throughout the organization. A customer service plan was developed and distributed to the entire organization.
Additionally while serving as ARO Director, I led the office relocation effort which resulted in the first DOE office to conduct a sustainable “green” build out, which incorporated technologies, products, and practices that the Office of Energy Efficiency and Renewable Energy is in the business of promoting. The existing office had been housed in leased rental space in a Class C office building for about 20 years. Moreover, the lease was about to expire, the neighborhood was being redeveloped, and the building owner made it clear that there was no room for federal agencies in the long-term rental plan.
In implementing the relocation, I easily rallied consensus of all employees that it was time to move. In evaluating our options, I decided that the office should be in a space that was the model of energy efficiency and renewable energy. In other words, it was time for a DOE office to start “walking the talk.” After a number of disappointing setbacks, including some failed solicitations, I approached the General Services Administration with a proposal:
“Work with us in a federal building to implement the technologies and practices that we want to demonstrate in our office and we will work with you under the Federal Energy Management Program to make the entire facility a model of energy efficiency and renewable energy.”
Consequently, a partnership resulted and the ARO ended up with the very first sustainable “green” office space in DOE, whereas the General Services Administration ended up with the Richard B. Russell Federal Building and Courthouse, a 1978 vintage building that received the coveted Energy Star designation in less than a year.
My leadership in this complex relocation exercise resulted in not only the very first “green” office within DOE, but also the very first existing federal building in the Southeast region to receive the Energy Star designation. Because of the energy upgrades and retrofits, the anticipated annual savings for the Richard B. Russell Building, based on a reduction of 5,000,000 kWh/yr, is $318 thousand.

Business Acumen
Throughout my career, I have acquired extensive experience administrating human, financial, and material resources. My resource requirements are always well planned and presented; however, I always maintain a defined strategy for accomplishing the work when the resources are not readily available. My standard operating procedure is designed to do the “right things right the first time,” while maximizing the department's return on invested resources.
As ARO Director, I am responsible for the formulation and execution of an annual program direction budget in excess of $2 million and a program budget in excess of $30 million. I collaborate with other regional office directors to formulate and allocate the program direction budget for all regional offices. I hold an integral position in organizational summits designed to formulate an annual budget for the Office of Energy Efficiency and Renewable Energy.
My accounting training and background going back to the beginning of my DoD service experience, has been instrumental in aiding me to develop new perspectives about the federal budgeting process throughout my career.
The best example of this is illustrated by my tenure as Chief, Finance and Accounting at the Savannah River Operations office. I served for a time as the Director, Financial Management and Program Support. In that capacity, I was responsible for both budget formulation and execution for the Savannah River site. The Savannah River site annual budget for that time was about $2.5 billion.
Here, I was the principal federal budget official with the advantage of an accounting background. As a result, I gained a much broader perspective and an intimate knowledge of the federal budget process, particularly as it relates to DOE.
My auditing background, also going back to the beginning of my DoD service experience, has instilled in me the awareness that I am a steward of the taxpayer's money. My career is marked by the drive to constantly seek new ways of doing business and look for ways to be more efficient and effective.
For example, no entry-level employees had been hired into ARO in over 15 years, which resulted in an aging workforce. In my capacity as ARO Director, I hired three GS-7/9 entry-level staff members at what it would cost to hire one journeyman level GS-12/13 employee.
In addition to employing three entry-level employees with the value-added opportunity to train them from the ground up, I saved the department program direction funding. Because of this, I was able create a succession-planning program, which is not rivaled within the DOE.

As a previous Audit Manager and Auditor, I have extensive knowledge and experience in the procurement and contracting procedures and processes. I have audited contract management and administration at various organizational levels from minor service contracts to major system acquisitions.
My last audit manager assignment with the Naval Audit Service was of an audit requested by the Assistant Secretary of the Navy (Research, Engineering and Systems) entitled, “Internal Controls Over New Acquisition Program Initiations.” The audit appraised internal controls over new acquisition program initiations.
The experience I have obtained in the review of contract management and administration has enhanced my ability to lead this type of responsibility from an operational standpoint. Since my experience has been in a variety of areas and at different organizational levels, I have developed the ability to associate all this experience into a perspective that provides an enhanced overview for the entire organization.
For example, as Chief, Management Evaluation Branch, I accomplished these contracting and procurement activities:
· I led drafting of the initial directive for managing the Award Fee Program for the Cost Plus Award Fee contract with Westinghouse Savannah River Company.
· I have served as a member and Performance Monitor for Performance Evaluation Committees.
· I led the Savannah River Operations Office Contractor Performance Appraisal Program.
· I established and led the oversight of the Management and Operating contractor internal oversight function.
· I oversaw the conduct of independent studies dealing with complex technical issues to routine administrative matters.
· I have led or participated in task groups, at the request of DOE Headquarters, which addressed significant Internal Control Program (Federal Managers’ Financial Integrity Act) policy issues that had impact throughout the DOE.

Building Coalitions/Communication
As the ARO Director, I represent and speak for the office through numerous venues. For instance, Because of my active leadership in ARO budget development and administration, I have briefed Congressional staff regarding the regional office component of the Office of Energy Efficiency and Renewable Energy budget.

I regularly give presentations as ARO Director. On one occasion, I was required to hold an ethanol workshop in Raleigh, North Carolina in order to help define criteria for using landfill gas in the Georgia Green Power program.

To create the workshop agenda and to ensure its success, I called on a number of talented and experienced professionals to make presentations.

· Representatives from the US DOE Office of Fuels Development and the Southern States Energy Board opened the workshop with an overview of the National Biobased Products and Bioenergy Initiative and the Southern States Biobased Alliance.
· The Secretary of the Department of Administration gave an opening keynote address.
· A panel of state agency heads gave their perspectives on ethanol’s role in North Carolina.
· A legislative panel gave their views to wrap up the meeting.
As a result, the workshop was a significant success.

· Over 100 people registered for the meeting including about 20 walk-ins.
· The North Carolina Agricultural and Commerce Departments are now especially supportive of ethanol production and use in North Carolina.
· A leading ethanol plant developer in North Carolina that is also developing alterative starch and sugar feedstocks for ethanol production was an especially active participant in the workshop, assuring its commitment to the future of ethanol research.
On another occasion, I was asked to stand in at the last minute for the Assistant Secretary for Energy Efficiency and Renewable Energy when an unanticipated scheduling conflict arose, which prevented the Secretary from keeping a speaking engagement.

With minimal notice, I organized and delivered the keynote presentation for the First Army Energy and Environmental Worldwide Conference held in Atlanta, December 2001.

With further regard to speaking engagements, I most recently delivered a presentation at the State Energy Advisory Board Meeting held in Washington DC, February 2002, entitled, “Status of Energy Efficiency and Renewable Energy in the Southeast.” Before that, I gave two presentations in San Juan, Puerto Rico, November 2001, for the Alliance to Save Energy, Workshop entitled, “The National Energy Plan” and California’s Energy Crisis: An Overview.”

In support of ARO’s ongoing effort to foster strategic alliances with other agencies, industry, and state and local governments, I led the office’s participation in the Southeast Regional Biomass Program (SERBEP) FY01 solicitation process.

The joint review resulted in SERBEP’s approval of fourteen full proposals representing 10 states and the allocation of approximately $340 thousand among 10 projects.

As ARO Director, I maintain a working knowledge of all grant programs. The political sensitivity of these programs is high. When problems arise, an expeditious response is required.

For example, an issue related to a grant program in the State of South Carolina surfaced that resulted in a personal telephone call from the Governor to the Secretary of Energy.

I responded to this emergent problem by having maintained a complete knowledge of the situation and resolved the issue in an expeditious manner with only minimal political impact to the department. I accomplished this by leading a review team to South Carolina, assessing the situation, and providing a comprehensive report to the cognizant headquarters program manager.

Nick Marino - CertFedResWriter@stx.rr.com

US Department of Energy
Office of Energy Efficiency and Renewable Energy
Position: Director, Aberdeen Field Office, ES-0340-06
Announcement Number: 02-ES-003
Jamie Hill
SS#: 999-99-9999
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MANDATORY TECHNICAL QUALIFICATIONS

1. Experience in the federal budget process, procedures, and requirement and the provisions of the Federal Managers’ Financial Integrity Act.

As Director, Atlanta Regional Office (ARO), I am responsible for the formulation and execution of an annual program direction budget in excess of $2 million and a program budget in excess of $30 million. As a director, I work in a collaborative manner with the other regional office directors to formulate and allocate the program direction budget for all regional offices. I have been an integral part of organizational summits designed to formulate an annual budget for the Office of Energy Efficiency and Renewable Energy.
As Chief, Management Evaluation Branch, I was primarily responsible for designing and implementing a viable Internal Control Program (Federal Managers’ Financial Integrity Act) at the Savannah River Operations office. This included site responsibility for Internal Control Reviews and the Annual Assurance Memorandum, and the establishment and oversight of the Management and Operating (M&O) contractor’s internal oversight function. I conducted periodic appraisal of the function, as well as day-to-day coordination. I have worked on task groups, at the request of the Department of Energy Headquarters, which addressed significant Internal Control Program (Federal Managers’ Financial Integrity Act) policy issues that had impact throughout the Department.
My experience with the Naval Audit Service provided an opportunity to obtain a complete knowledge of various financial management systems, in which I evaluated the controls, strengths, and weaknesses of these systems while interpreting the Comptroller General, Office of Management and Budget, and Navy instructions and regulations. I have evaluated financial management systems at various organizations to ensure that:
· The principles, policies, and procedures of financial management are properly administered.
· The requirement for review and modification of internal control procedures, financial management practices, and reporting systems are adequate.
· The policy relating to the obligation and expenditure of public funds are adequate.
My formal education with a Bachelor of Business in Accounting, and continuing training, such as Commercial Activities Cost Analysis Training, Chief, Naval Education and Training and Practical Comptroller Course, Naval Post Graduate School has provided me with a well-rounded knowledge of federal and commercial financial management systems and procedures.

2. Knowledge of government contracting laws, as well as the administration of contracts, acquisition planning and price/cost analysis.

As ARO Director, I manage an organization with a complex and changing mission along with competing priorities. I have been particularly successful in this responsibility by (1) interfacing with State and Local governments and industry on a variety of complex program and political issues; (2) managing an eleven-state regional office with the responsibility for awarding, administering and monitoring multimillion dollar programs comprising both federal appropriated and oil overcharge funds; and (3) serving on special effort task forces which focus on national issues.
The ARO uses various acquisition tools to accomplish its mission, such as (1) federal financial assistance (grants), (2) contracts, (3) cooperative agreements, and (4) small purchase to include purchase orders and the government impact (credit) card. During FY2001, the Atlanta Regional Office issued about 200 grants and cooperative agreements, valued at about $28 million within the region and processed 214 small purchase transactions valued at $457 thousand. There are over 126 active grants and cooperative agreements under the cognizance of ARO, which also has responsibility for over 400 financial assistance awards. Under my leadership, ARO employees maintain contracting officer responsibilities (COR) for the contracts or cooperative agreements under the cognizance of the office.
During my tenure at the Savannah River Operations office, I served extended periods as Director for the: (1) Personnel and Management Evaluation Division and (2) Financial Management and Program Support Division. I was responsible for managing (1) federal personnel, (2) contractor industrial relations (including labor relations), (3) site telecommunications, (4) management evaluation, (5) finance and accounting, (6) budget, and (7) information resource management (ADP). Because of the extended periods I served in these positions, I had the opportunity to become familiar with DOE orders, General Service Administration regulations, Office of Personnel Management guidance, and federal statutes relative to each functional area.
As Chief, Finance and Accounting Branch, I was responsible for managing the site-wide financial management activities. This included (1) accounting analysis, (2) liaison and control, and (3) contract finance. These responsibilities encompassed the management of the Savannah River Operations office financial activities of both government and contractor operations, including functional areas such as cost and financial analysis and reporting, cost studies, project and product construction and process, product pricing, contractor overhead, pensions, banking, insurance, portfolio management, travel and payroll.
With limited personnel resources, I successfully managed these responsibilities. This was accomplished by managing the existing staff, but also included developing and maintaining favorable relationships with support service and management and operating contractor personnel. In addition, I had the responsibility for audit liaison with the Defense Contract Audit Agency, the cognizant audit agency for the contracts under the responsibility of the Savannah River Operations office. I participated in reviews and negotiations to determine provisional and actual overhead rates.
In addition to my formal education, my experience in government acquisition and contract administration and is supported by training in Contract Administration for Technical Representatives, DOE; Navy Systems Acquisition Management Course, Career Development Institute; and Shared Energy Savings Contracting, DOE.

3. Knowledge of long term, high-risk energy efficiency and renewable energy technology research and regulation programs which enhance market transformation.

As ARO Director, my primary responsibility is to promote the adoption of cost-effective, renewable energy and energy efficiency technologies and practices. I personally direct and manage energy efficiency programs as they relate to deployment activities that are designed to enhance market transformation and provide increased options for consumer choice. The ARO provides technology transfer, information, and technical assistance to state and local governments, universities, and industry throughout the region. Some specific examples of this type activity are:
· The establishment of a distributed energy resources task force which consisted of program managers from biomass, Federal Energy Management Program, solar, photovoltaics, and wind programs to coordinate distributed energy resource activities in the Region.
· The evaluation of a Fuel Cell Power (1.2 MW) system for the Internal Revenue Service Center in Chamblee, Georgia, which required the use of a Federal Energy Management Program Super energy savings performance contract for 6 each, 200kW phosphoric acid fuel cell modules for base load and emergency power source for mission-critical Internal Revenue Service operations.
· The development of a detailed inventory of Biomass projects in the South. Atlanta Regional Office staff monitor these projects and work towards keeping them viable in order to serve as demonstrations for others considering Biomass as an alternative fuel technology.
· The sponsorship of a “Windpowering the Southeast” workshop in Knoxville in partnership with Tennessee Valley Authority and the Southern Alliance for Clean Energy. A Southeast Wind Working Group was established as a direct result of the workshop. In addition, Puerto Rico is pursuing wind farm development on the island of Culebra with State Energy Program Special Project grant funds.
· The achievement of the designation of Triangle J Clean Cities Coalition as 80th DOE Clean Cities. In addition, the office is working with Clean Cities Coalitions in Birmingham, Macon/Warner Robins, Charlotte, and Columbia, in preparation for their application for the Department’s Clean Cities designation.
· The successfully managed and executed Florida Solar Weatherization Assistance program grant award and the installation of solar hot water heaters on low-income housing.
· The assistance to the National Park Service in upgrading energy systems and installing renewables at Ft. Jefferson, Martin Luther King, Jr. National Historic Site, Ft. Sumter, Cumberland Island National Seashore, Mammoth Cave, Blue Ridge Parkway, Gulf National Seashore, and several other park sites.
· The development of water saving projects with federal agencies throughout the Southeast while conducting workshops, seminars and training for critical water savings programs, establishing projects designed to significantly reduce water consumption and dramatically increase efficient water use.
My knowledge of this technical requirement is supplemented by training in Natural Gas Policies and Potential in the US, Gas Daily, and Demand Side Management and the Global Environment, Electric Power Research Institute/Edison Electric Institute.

Nick Marino - CertFedResWriter@stx.rr.com

Renee McEnvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

DIVISION CHIEF - SPECIAL OPERATIONS

Proactive leader and manager of personnel and programs, offering more than 14 years of experience as a firefighter. Extensive experience as a motivator and coordinator, able to focus the efforts of diverse groups to a common goal. Committed to providing innovative protection programs that reflect the values, diversity, aspirations, and priorities of the community they serve. Effective combination of interpersonal, analytical, and organizational qualifications with strengths in:

• Coordination with Existing Organizations • Administration & Reporting
• Public Speaking & Community Outreach • Federal & State Regulatory Compliance
• Team Building, Training & Management • Strategic Planning & Critical Thinking
• Program Development & Direction • Design of Policy & Procedures

PROFESSIONAL EXPERIENCE

SPRINGFIELD CITY FIRE DEPARTMENT, Springfield, OR
1989 - Present
Captain - Operations Division
Currently supervise Engine 1B, Dive 1B, and coordinate shift manning as Captain of Operations. Scope of responsibility is broad and includes supervision, direction of fireground activities, tactical operation of emergency scenes, safety of firefighters, and the protection of life and property. Additionally responsible for ensuring continued compliance for all OSHA, NIOSH, NFPA standards and regulations. Promoted on several occasions due to knowledge, skills and high level of integrity and dedication.

• Developed extensive knowledge of all emergency response program plans including Dive Rescue, Technical Rescue, Hazardous Materials, Airport Rescue Firefighting, and Special Events.
• Instrumental team member developing policies and procedures including safety and minimum standards for Dive Rescue Company.
• Managed an extensive firefighter training program for Recruit Academy and assisted in development of Firefighter II program currently being utilized, resulting in improved standards and operations.
• Proven ability to develop and maintain productive relationships and partnerships with a wide variety of organizations, officials, and individuals including businesses and local citizens.
• Cooperatively worked with local government agencies such as EPA, DEQ, Boise City Public Works, Boise Parks and Recreation, and Boise Police Department.
• Conducted public education classes on fire prevention, water rescue, CPR, and First Aid training through gained knowledge of instructional methodologies.

SUMMARY

Fire Officer I
Red Cross Lifeguard Instructor
American Heart Association BLS Instructor Trainer
Instructor Trainer National Fire Academy Leadership Series

Dive Rescue -
• Public Safety Diver • Swift Water Rescue
• Ice Diving • Ice Rescue
• Current Diving • Deep Diving

Technical Rescue -
• Rope Rescue Technician
• Confined Space Rescue
• Trench Rescue

Hazardous Materials -
• Awareness Level • Operations Level
• Technician Level • Incident Command System

Airport Rescue -
• Operations Level

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CERTIFIED FIRE FIGHTING PROFESSIONAL

Strong and positive leadership style supports and inspires excellence in others, promoting team solidarity. Successful in leading large-scale business projects in both public and private sectors. Resourceful in perceiving and resolving problems. Maintain composure, and make decisions in fast-paced and stressful environments. Clear, refined communicator, both oral and written. Astute interpersonal skills interface effectively with career and volunteer firefighters, key municipal stakeholders, union and non-union staff, and the general public. Sincere and honest with a high level of personal and professional integrity. Strengths include:

• Budget Development & Administration • Team Building & Leadership
• Contracts & Negotiations • Instruction, Training & Presentations
• Conflict Management & Dispute Resolution • Sound Decision Making
• Project Management • Strategic Planning & Organizing
• Media & Public Relations • Staff Training & Guidance

CAREER PATH

Fire and Emergency Services, City of Blue Bay
1995
SUPPRESSION CAPTAIN

Township of Springfield Fire Department
1988 - Present
DEPUTY FIRE CHIEF

Blue Bay Ambulance Service
1991 - 1999
PARAMEDIC LEVEL 1

Barrie, LF Canada
1989 - 1995
ESTIMATOR / PROJECT CO-ORDINATOR, HEALTH & SAFETY CO-ORDINATOR

Georgian College, Barrie, Canada
1988 - 1989
PROJECT MANAGER

J.S. & Associates, Toronto
1986 - 1988
FIELD TECHNOLOGIST

AB Company, Toronto
1985 - 1986
SUPERINTENDENT

COMPUTER SKILLS

Windows, Word, Word Perfect, Power Point, Excel, Quick Tax, Incident Reports (i.e. Fire House, ESC), C-Link (Construction Estimation Program), Internet and e-mail.

EDUCATION & SPECIALIZED TRAINING

Ryerson University, Toronto
1998
Bachelor of Arts, PUBLIC ADMINISTRATION
• First of three phases completed February 2003

Dalhousie University, Halifax
2002
FIRE SERVICE LEADERSHIP

Ontario Fire College, Gravenhurst
1998
FIRE PROTECTION TECHNOLOGY

Georgian College, Barrie
1995
EMERGENCY MEDICAL CARE ASSISTANT

Georgian College, Barrie
1984
CIVIL ENGINEERING TECHNOLOGIST

Georgian College, Barrie
1984
RESOURCE ENGINEERING TECHNOLOGIST

Ontario Fire College and additional training includes:
• Certified Firefighter • Senior Fire Officers Course
• Fire Cause Determination • Fire Fighting Practices
• Trainer / Facilitator • Company Officer Course: Parts A & B
• Cold Water / Ice Rescue • Dangerous Goods Instructor
• Core Certification Level 3: Health & Safety • Accident Investigation
• Emergency First Responder Instructor • Defibrillation Instructor

COMMUNITY INVOLVEMENT

Blue Bay Hockey: Trainer • Blue Bay Soccer: Coach • Blue Bay Central School Parent Council

PRWRA Audrey Field - Résumé Resources - 6 Andrew Court, Wasaga Beach, Ontario, Canada L0L 2P0 - http://www.ResumeResources.ca - info@resumeresources.ca - 1.877.204.9737

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

GENERAL MANAGEMENT / OPERATIONS
Restaurant • Food and Beverage • Hospitality

· Results-driven manager; readily visualize target and identify steps required to attain goal. Capable leader; comfortable working independently. Understand overall industry position and appropriate competitive strategies in market development. Promote, expedite and maximize performance of short- and long-range objectives.
· Respected team leader with record of inspiring high morale and productivity. Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements.
· Profit-driven and service-oriented professional adept at controlling food and beverage costs while maintaining highest levels of customer service. Coordinate all elements of product development with limited supervision and support. Passionate about food quality.
· Possess expertise in strategic and daily operations planning. Skilled and creative with marketing and advertising. Identify demographics of target clientele.
· Established reputation for motivational and hands-on management style that inspires teamwork. Emphasize training of all personnel in food preparation, front/back house operations and problem-solving for peak customer satisfaction. Recognize need for changes to menu and facility to capitalize on current/upcoming trends.
· Knowledgeable in P&L management, training, strategic planning, budgeting, financial reporting, and leadership qualifications. Led company to substantial revenue gains by establishing sales goals, initiating cost containment processes, keeping an eye on details, providing hands-on training and motivating personnel.
· Proficient computer skills include Microsoft Word, Excel, Publisher; POS; email communication and Internet research.
Areas of Expertise:
· Restaurant Operations
· General Operations
· Merchandising/Sales
· Accounting/Cost Controls
· Team Building
· Advertising/Promotions
· Budgets
· Vendor Relations
· Product Management
· P&L Management
· Customer Development
· Program Management
· Recruitment and Retention
· Customer Service/Support
· Facilities Management
· Staff/Management Training
· New Menu Introductions
· Product Research
· Employee Scheduling and Supervision
· Food and Beverage Development
· Inventory Control/Asset Management

PROFESSIONAL ASSOCIATIONS

National Restaurant Association, Member
Pennsylvania Restaurant Association, Member

PROFESSIONAL EMPLOYMENT

Quaker Steak & Lube/Best Wings USA – Sharon, Pennsylvania
1984 – Present
DIRECTOR, FOOD & BEVERAGE (2003 – Present)
DIRECTOR OF OPERATIONS (2002 – 2003)
GENERAL MANAGER (1995 – 2002)
KITCHEN MANAGER (1986 – 1995)
ASSISTANT MANAGER (1984 – 1986)
· Coordinate openings for new restaurant locations regarding kitchen (equipment purchasing and inventory management), menu (development of food line and food par levels), and staffing. Collaborate with designer on layout of kitchen to facilitate efficient operations. Develop smallwares list (approx. $25K per location). Oversee and lead back-of-the-house and assist in front-of-the house training. Organize and run pre-opening VIP parties (from 450 to 1300 people), as well as Friends & Family events.
· Research food trends in industry. Collaborate with menu consultants to develop new menu items for high volume, full service restaurants. Consider products for quality and affordability to stay within established pricing structure.
· Negotiate with suppliers for rebates, bill-back and price-off contracts based on buying amounts. Work with in-house purchasing department on product quality, pricing and receiving procedures.
· Develop solutions to high costs in food, beverage and supplies specific to each location. Troubleshoot excessive operations expenses. Investigate beverage programs for newest technology, equipment and products.
· Develop training materials for menu installation (e.g., photography, charts, line-check sheets, recipes, procedures, etc.) and train management and staff for new menu items to ensure proper product specs for consistency within franchise system.
· Initiated staff incentives that excite and reward staff for sales, cost savings, efficiency and customer satisfaction. Established Speed of Service Programs that significantly improved level of customer satisfaction and boosted customer base.
· With focus on providing excellent guest service, directed daily operation in areas of customer relations, food and labor costs, safety, sanitation, product preparation, and recruitment and training of staff. Supervised staff of 120-150 serving 700 guests per day.
· Initiated change management strategies and enforced corporate policies and procedures, resulting in more efficient operation, better-trained staff and improved customer service. Consistently achieved sales and profit goals.
· Managed back-of-the-house operations (e.g., employee shifts, scheduling, labor costs, food costs, portioning, and inventory). Provided direction to kitchen staff engaged in preparing product to ensure best quality, optimum guest satisfaction and a quality work environment.

CERTIFICATION / TRAINING

National Restaurant Association, 17-year active participant in seminars
Commercial Operations Food Service Training, Tyson University
Interactive networking with business people in hospitality industry worldwide
Responsible Alcohol Management Program (RAMP) Training
Serve Safe
Certified by Ohio Department of Health
Certified to Teach Serve Safe Food Safety Class II and III Food Service Operations
Professional Development Program, Cornell University
Managing People: Enhancing Effectiveness, 2002
Nutritious Cuisine, 1987

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Community Education Representative / General Manager / Medical Social Worker

· Offering 9 years of solid experience working with patients, family members, and staff within three hospices, a nursing home, and child protective services.
· Earned a reputation as a task master, problem solver, and troubleshooter.
· Sent to a hospice location in severe trouble to serve as a general manager, successfully increasing profit, reducing durable medical equipment (DME), pharmacy, and labor costs, and securing new contracts.
· Completed a master’s degree in social work and earned licensure as an LMSW in 1998.
· Communicated successfully with physicians, medical directors, psychiatrists, psychologists, case managers, administrators, social workers, directors of nurses, dieticians, therapists, floor nurses, nurse managers, chaplains, home health aides, patient care managers, and ambulance services, as well as attorneys and judges.

Areas of expertise include:
· Cold calling to secure new accounts
· Managing existing accounts
· Developing strategic sales plans
· Developing client relationships
· Resolving problems and minimizing complaints
· Creating strong community and healthcare referrals
· Leading sales and marketing team meetings
· Hiring and training staff
· Supervising and motivating employees
· Writing employee performance evaluations
· Assisting in regulation compliance
· Conducting in-service training presentations

EXPERIENCE

ODYSSEY HEALTHCARE – Houston, Texas
2000 to Present
General Manager – La Grange, Texas (August 2003 to Present)
Transferred to manage and turnaround all operations for this hospice office that was purchased in December 2002 and not in compliance with Odyssey standards. Managed a $2.4 million budget. Supervised 20 employees, including nursing personnel, social workers, sales and marketing staff, chaplain, volunteer coordinator, bereavement coordinator, and billing coordinator.
· Brought office into compliance very successfully by training staff and implementing policies and procedures, and 14 service standards.
· Increased profitability, reduced DME and pharmacy expenses, and decreased labor costs.
· Improved morale and decreased employee turnover rate through teambuilding, employee suggestions, staff support, “Talk to the Top” monthly discipline meetings, training, and education
· Secured 8 new nursing home and hospital contracts.
· Initiated and conducted weekly sales training workshops and accompanied sales representatives into the field to expand territory and increase market penetration, attaining referrals from under serviced areas.

Community Education Representative – Houston, Texas (July 2001 to August 2003)
Managed a territory throughout North and Northeast Houston to market and sell the services of this hospice. Accounts represented general and rehabilitation hospitals, assisted living facilities, nursing homes, home health agencies, and physician practices. Negotiated contracts for nursing homes and hospitals.
· Assigned to the Southwest Houston territory for first six months.
· Promoted to the more challenging North and Northeast territory after former representative had taken key accounts to a new company.
· Achieved as high as 200% of plan for weekly referrals.
· Grew number of accounts by 50%, establishing strong alliances with 4 physicians, and by securing contracts with the Memorial Hermann Hospital System and 6 nursing homes.
· Attained status as a CEU provider and significantly expanded the number of in-service training sessions conducted in nursing homes and hospitals.

Social Worker (October 2000 to July 2001)
Conducted psychosocial assessments of patients and family members. Trained new social workers.
· Contributed to a system where important data and physician signatures for patient medical charts was obtained and filed in a timely manner, helping maintain Medicare compliance.
· Recognized as one of the strongest employees in the office for contributions and work ethic.

CIRCLE OF LIFE HOSPICE – Austin, Texas
1999 to 2000
Social Worker
Hired specifically to help establish and grow this startup hospice group, while providing social services to patients and family members. Supervised and trained a social work intern.
· Contributed to building the census by creating a community educational outreach program that produced 5 to 6 referrals each month, which was 50% of the full-time marketing representative’s total.
· Revamped the social work assessment forms into a narrative format, providing more detailed information and reducing project time by eliminating the need to research additional information at a later date.
· Managed the bereavement program, writing and tracking correspondence to family members, as well as organizing, orchestrating, and conducting bereavement support groups.
· Trained replacement prior to leaving for position with Odyssey Healthcare.

GARDEN TERRACE HEALTH AND REHAB – Austin, Texas
1998 to 1999
Director of Social Services
Managed all social services activities to address the psychosocial needs of 130 nursing home residents, a population which had a large number of young adults with psychiatric needs. Supervised social workers and social work interns. Maintained a complaint log that provided a system to track and insure that problems were resolved. Conducted discharge planning from Medicare SNF.

CHILDREN’S PROTECTIVE SERVICES – Houston and Austin, Texas
1993 to 1995
Child Protective Specialist I & II
Managed and investigated approximately 100 cases per month of reported child abuse for this agency under the Texas Department of Protective and Regulatory Services. Promoted to a conservatorship case manager, taking over cases once children were removed from their homes and placed into foster care. Participated in the PAL Program, working with teenagers in permanent State of Texas custody.

EDUCATION AND TRAINING

SOUTHWEST TEXAS STATE UNIVERSITY – San Marcos, Texas
Master of Social Work – 1998

UNIVERSITY OF HOUSTON – MAIN CAMPUS – Houston, Texas
Bachelor of Science in Psychology – Minor in Sociology – 1993

General Manager Training – 2003
Hospice Pre-Survey Seminar – DHS – 2003
Strategic Sales Training – 2002

LICENSURE

TEXAS STATE BOARD OF SOCIAL WORK EXAMINERS – Austin, Texas
Licensed Master of Social Work – Since 1998

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Seeking a challenging position for a growing organization in which successful hospitality industry experience, professional, specialized training, and a documented history of successful hotel industry management accomplishments will be of value.

SUMMARY OF QUALIFICATIONS

• Over six years experience, with four years performed at the management level or above, in positions including Assistant General Manager, Accounting Operations Manager, Operations Manager, Front Office Manager, Food & Beverage Manager, Manager-in-Training, Cooperative Work Intern, and Hotel Intern.

• Skilled in all aspects of hotel operations for large national properties, ensuring compliance with regulatory agencies, budgeting and forecasting of sales and revenue, P&L accountability, monitoring payroll, food and beverage cost controls, analyzing performance trends, scheduling staff and hotel management meetings, and coordinating all departments, including Sales, Front Office, Reservations, Housekeeping, Convention Services, Guest Relations, Food & Beverage, Banquets, Security, and Senior Management.

• Human Resource experience includes recruitment, screening, hiring, implementation of training programs, effective discipline, prevention of internal theft, coaching and motivation of staff, ensuring compliance with minority hiring regulations, organizing participation in job fairs, safety and accident awareness, management development, and production of comprehensive employee rules and procedures manuals.

• Well-developed communication skills demonstrated through generation of in-depth reports, group speaking and presentation skills, extensive public relations, and the ability to interact productively with individuals from all backgrounds.

• Knowledgeable in computer operations and applications including IBM-PC, Windows 95 / 98, Microsoft Word, Excel, Works, Desktop Publishing, Internet, and E-Mail programs.

• Consistently noted by senior executive management, key clients, vendors, and staff for leadership skills, ability to execute directives, analysis and marketing skills, superior performance, detail-oriented management style, effective decision-making, and timely completion of all projects.

EXPERIENCE

WESTIN GARDEN INN, Albany, New York
1999 - Present
General Manager
Selected as General Manager of a 155-room property with $3 million in revenue. Managed all hotel activities, with duties including hiring, firing, supervising, and training a staff of over 70 employees, reviewing of P&L statements, room division operation, accounting and bookkeeping, management of individual department managers, budgeting and forecasting revenues and expenses, sales strategies and yield management, staffing levels, security-related matters, and all other property issues.
• Successfully increased revenues by 20% from previous year.
• Increased productivity by decreasing employee turn-over by 50%.
• Reorganized accounting department and implemented new control procedures resulting in increased efficiency.
• Increased guest satisfaction scores by 10% from previous year.
• Successfully implemented new P. M. program.

HYATT CONTINENTAL, Secaucus, New Jersey
1994 - 1999
Accounting Operations Manager / Operations Manager
Performed all aspects of accounting functions for $6 million in revenue hotel located in the New York metropolitan area with 165 room capacity. Duties included budgeting and forecasting, coordinating accounts payable / account receivable, preparing in-depth reports, and cost control.

HYATT CONTINENTAL, Secaucus, New Jersey
1998 - 1999
Operations Manager
Managed all aspects of hotel operations, including supervising over 70 employees, overseeing daily front desk operations, coordinating housekeeping, maintenance, and food and beverage service, and ensuring high quality customer service and satisfaction.
• Successfully increased guest satisfaction scores by 10% in the areas of cleanliness, attentiveness, maintenance, and breakfast service.
• Recognized as 'most improved customer satisfaction' by a Hyatt hotel in the region.
• Managed all aspects of the $250,000 capital renovation project in 1999.
• Controlled a $25,000 housekeeping and maintenance monthly operating budget, achieving a 52% GOP.
• Played a primary role in exiting the Hyatt red zone cure period.
• Increased productivity by stabilizing staffing levels and implementing training procedures.
• Coordinated yield management strategies.
• Successfully redesigned breakfast buffet, banquet menus, and banquet packages.

PARK PLAZA WEST, Houston, Texas
1997 - 1998
Front Office Manager
Served as Front Office Manager for a 306-room, full-service Meristar hotel worth $10 million and located near the renowned Gallaria Mall. Performed all front desk duties, greeted hotel guests, ensured guest satisfaction, booked reservations and rooms, provided information services, accepted payments and credit cards, answered multi-line phones, and performed related general office and clerical duties.
• Successfully increased service index by 5% points.
• Raised Park Plaza ranking in the Southwestern region from position 32 to 19.
• Actively participated in the GSS committee and employee training program implementation.
• Increased efficiency by implementing new check-in / check-out procedures.
• Initiated and managed reorganization of concierge lounge.

HYATT LAKEVIEW, Lake Buena Vista, Florida
1997 - 1997
Food & Beverage Manager
Coordinated all food and beverage service at Hyatt Lakeview's full-service location with 320 rooms and centrally located in Disney Village. Managed 220-seat, high-volume Lake Café & Grille, the Lake Lounge, the Domino's Pizzeria, and the hotel room service operation. Accomplishments included consistently increasing food and beverage sales by reorganizing evening restaurant operation and room service department resulting in higher quality customer service and lower food and beverage delivery time. Participated in inventory and ordering of food and supplies, food quality, and vendor relations. Managed cost controls for food, labor, and overall budget. Worked to ensure compliance with all corporate policies and procedures, as well as federal (OSHA), state, and local safety and health regulations.

MARRIOTT AT LINCOLN'S GREEN, Lexington, Kentucky
Manager in Training
Served as Manager in Training for Marriott location. Managed all day-to-day functions and hotel operations, including review of P&L statements, management of individual department managers, budgeting and forecasting revenues and expenses, room night and occupancy analysis, standards compliance, staffing levels, security-related matters, and all other property issues. Ensured the highest standards of guest relations and quality facilities.

SHERATON PALMVIEW, Tampa, Florida
1995 - 1995
Cooperative Work Intern
Coordinated all aspects of marketing project, including conducting research, gathering data and information, analyzing data, and constructing graphs of five years of hotel occupancy, market segmentation, ADR, and REVPAR.

WESTIN ON SAND HILL, Clearwater, Florida
1994 - 1994
Intern
Responsible for all aspects of hotel management and operations, including performing and coordinating front desk, housekeeping, restaurant, kitchen, banquet, and sales functions. Specific duties included performing PBX and reservation procedures, developing and implementing a guest survey to determine booking patterns and marketing segments, practicing opening and closing procedures, conducting room inspections and inventory control, and developing and executing a telemarketing project aimed at increasing guest utilization of hotel convention center. Additionally supervised dining room, assisted Chef with side preparation, managed and cooked pool grill, and assisted Banquet Manager with banquet planning.

EDUCATIONAL

Professional Development
1994 - Present
Areas of Emphasis: Food Preparation, Beverage Operations, Ordering & Inventory, Food Presentation & Quality, Food & Labor Cost Controls, Maximizing Profits, Kitchen Management, Customer Service Skills, Supervision of Employees, Handling Difficult Employees, Computerized Cash Register Operations, Security, Safety, Security, Sanitation, Cash Management, Daily Accounting, Sanitation

Educational Institute of the American Hotel & Motel Association
Certified in the following subjects: Food & Beverage Management, Front Office Operations (with honors), Managerial Accounting for the Hospitality Industry, Hospitality Human Resources (with honors).

RMS Certification, HYATT UNIVERSITY
Emphasis: Yield Management & Sales Strategies

Johnson & Wales University, Providence, RI
1996
B.A., Hotel Administration
GPA: 4.0

SCHILLER INTERNATIONAL UNIVERSITY, Dunedin, Florida
1995
B.A., Hospitality Management
GPA: 3.97, Honors & Awards: Dean's List, Recipient of the John F. Kennedy Award, Recipient of the L. Armstrong Award, Recipient of the Hospitality Award.

AWARDS

Recipient of the Distinguished Student Award conferred by the Florida Restaurant Association and Excel Industries for founding an on-campus restaurant.

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Customer Service and Hospitality Professional with 8 years experience in working with customers in a variety of service-based industries.

Guest Services
• Presentations • Passenger Interaction • Travel Coordination
• Safety Inspection • Quality Control • Training and Instruction
• Inventory • Tour Direction • Problem Resolution

Certifications
• CPR
• Food Safety
• Emergency Support

PROFESSIONAL EXPERIENCE

Cruises, Key West, FL
2000 - Present
Guest Services Director
• Perform pre-passenger set-up process, check inventory and coordinate with personnel (catering, deck hands, captain). Ensure quality and cleanliness for next day at the end of each trip.
• Greet up to 180 passengers as they arrive, interface with them throughout trip, make presentations on local river sites, perform brief safety presentation, and handle any problems.

Party Store, Palm Beach, FL
1999 - 2000
Sales / Production

Women's Center, Palm Beach, FL
1996 - 1999
Instructor, Volunteer

Charter Cruise, Key West, FL
1995 - 1996
Cruise Director
• Provided guided boat tours of The Keys and Dry Tortugas, ensuring guest comfort and satisfaction.
• Designed brochures and developed rapport with local area businesses and Chamber of Commerce.

Rental Car, Miami Airport, FL
1994 - 1995
Reservationist
• Assisted an average of 350 customers a day in reserving, picking up and returning rental cars in a busy airport. Received a Superior Service award.
• Resolved customer problems regarding reservation overlaps, automotive problems and related special needs.

EDUCATION & TRAINING

University of South Florida, Tampa, FL
Bachelor of Arts, Business
Training Seminars in: Public Speaking, Customer Relations, Water Safety

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HEALTHCARE EXECUTIVE
Program Development – Budget Control – Leadership & Staff Development

Dedicated Healthcare Executive with 15+ year record of progressively responsible management experience in clinical and non-clinical environments. Major contributions include successful development of new clinical programs resulting in multi-million dollar bottom line improvements. Consistently meet/exceed expectations, combining cost containment with quality improvement and customer service. Strategic thinker with reputation for inclusive management style to reach team goals.

PROFESSIONAL EXPERIENCE

BETH ISRAEL MEDICAL CENTER – New York, NY
2000 to Present
Director of Accommodations
Recruited to develop and implement 5-star customer service program for the Milstein Hospital and the Children’s Hospital. Contributed to development of the hospital’s matrix organization.
· Initiated Press-Ganey customer satisfaction survey program. Established the Accommodations Department, serving as primary contact for senior management and achieving improvements in customer satisfaction rating of 2%.
· Established first patient call center in Cardiac as single point of contact for all customer concerns. Success resulted in additional funding to expand program to Oncology, GI, NeuroSurgery, and ER. Finalized all programs within 8 months – anticipated:18 months. Hired Accommodation Managers for each clinical service line, supervising four direct reports.
· Developed and implemented long-term food service solution to remedy food plant production problem.
· Resolved non-compliance issues and achieved 90% compliance with all regulatory standards mandated by JCAHO within first year by instituting improvement plan.

KARTEL, INC. – New York, NY
2000 to 2001
Senior Account Manager - Identified and established healthcare accounts for Kartel, Inc., a $200 million system integrator providing IT solutions for Fortune 500 companies. Generated $1+ million sales increase by establishing partnerships/accounts with Cooper Medical Center; Danbury Health System; MBNA Bank; Sunoco Oil; New Jersey Performing Arts Center.

MEDICS GROUP, INC. – New York, NY
1999 to 2000
Managing Partner - Developed and implemented business plan and marketing strategies for medical billing and collections company. Developed bid proposals and managed overall goal direction.

WESTERN QUEENS COMMUNITY HOSPITAL – Long Island City, NY
1994 to 1999
Recruited by President & CEO to direct clinical and non-clinical health system operations and spearhead new programs for 550-beds, 1,500-employees community hospital (acute care and rehabilitation care). Managed $125 million budget and supervised eight direct/975 indirect reports. Board Member ‘95 to ‘99.

VP/Executive Director of Support Services
1996 to 1999
Areas of responsibility included Engineering, Parking, Security, Food Service, and Housekeeping.
VP/Executive Director of Clinical Operations
1994 to 1996
Areas of responsibility included: Radiology, Cardiology, Pharmacy, and Laboratory Services.

Program Development
· Developed 10-year comprehensive Facility Master Plan, encompassing: Rehabilitation Center, Family Health Center, Pain Management Program, Wound Care Center, Gero-Psychiatric Unit, Nursery, Skilled Nursing (sub-acute care).
Bottom Line Improvements
· Captured $1.8 million in savings within 12 months by consolidating Food Service Production & Distribution, Centralized Patient Escort, and O.R. Central Processing programs.
· Reduced ‘98 operating expense budget by $1- million through service consolidation and staff reduction.
· Achieved $2 million in savings by administering development of operating expense reduction program.
Facility Expansion & Improvements
· Resolved loss of Family Health Center accreditation issue (since 1992) due to organization’s inability to locate suitable facility. Recruited Property Manager and Architect to locate, purchase, and design space.
· Managed vendor selection, negotiations, and project coordination. Completed project under budget.
· Acquired Skilled Nursing Home Facility; completed project $1 million under $3.5 million budget.
· Facilitated various complex renovations (i.e. 30,000 sq. ft. Family Practice Center).

KINGS COUNTY HOSPITAL CENTER – Brooklyn, NY
1991 to 1994
Senior Associate Director II of Surgery
Recruited by Executive Director of Patient Care to oversee all Surgical Services and direct the Operating Room for Municipal Trauma Center, licensed for 1,200 beds (600 operational). Areas of clinical responsibility included: PACU, Cytology, NeuroSurgery, Neurology.
· Delivered 23% OR utilization improvement and equipment conflict reduction by reducing first case delays and through implementation of computerized OR scheduling and inventory system.
· Transitioned cost center (prior OR inefficiency) into profit center by consolidating OR rooms and redeploying staff to open Vascular Surgery Lab Program.

MOUNT SINAI HOSPITAL - New York, NY
1990-1991
Assistant Director Operating Room Support Service
NEW YORK STATE COLLEGE HOSPITAL – New York, NY
1989-1990
Divisional Support Services Coordinator
NEW YORK PRESBYTERIAN HOSPITAL - New York, NY
1979-1989
Director of Transportation/Unit Manager

EDUCATION

M.S. in Health Service Management and Policy
Graduation anticipated 12/2004
New York University – New York, NY
B.A. in Biology and Chemistry - 1989
Lehman College - New York, NY

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Professional with more than 10 years of experience in the building industry. This includes new construction and renovation. Emphasis on designing and building spec and custom homes, with additional experience as a foundation contractor, and specialty steel design fabrication and installation contractor. Wide range of expertise supervising the construction of medium-priced spec homes to high-end custom homes in exclusive neighborhoods. Interested in energy efficient and self-sufficient homes.

SUMMARY

Designed and drafted complete construction drawings for homes in San Antonio and Austin. Developed cost estimates. Located, negotiated, and secured sub-contractors. Established time plans for up to 50 contractors. Supervised onsite construction. Tracked all work from excavation to completion of the project. Troubleshot and resolved problems. Worked in a proactive manner to adapt construction to meet customer and job site needs. Supervised utility installation, including ordering, obtaining permits, and overseeing installation.

EXPERIENCE

Bell Custom Homes
Vice President (10 Years)
Designed and built spec and custom homes starting at $250,000. Interacted with architects, owners, building inspectors, utility representatives, and subcontractors.
• Redesigned and drafted house plans for homes in San Antonio and Lakeway to accommodate major design changes.
• Worked with an architect who had purchased a five-story dome home featured in GQ that was completely gutted and rebuilt (inspected structure to determine what kind of steel design was used, developed and drafted all design and construction drawings, received engineering approval, and secured contractors for this property in West River Hills in Austin).
• Developed a bid package and designed a unique apartment suspended across a residential street.
• Served as superintendent during new construction of a $.5 million home designed by Gordon French in River Elms (involved re-engineering and reinforcement of structure with steel beams and steel cables).
• Worked with an artist/welder to design, fabricate, and install specialty stainless steel and wrought iron stairways, gates, and railings for million dollar homes in The Cliffs subdivision of San Antonio.
• Designed homes in Canyon River (San Antonio), working with Doug Alley.
• Originally built homes in Garden Hills and Hillcrest (San Antonio), Lakeview (Austin), and Casaverde.

Texas
Owner (1 Year)
Founded a slab company after recognizing a niche in the marketplace.
• Secured a job with Bentex pouring the foundation and tilt walls for a 50,000 square foot retail center in Round Rock (completed in 5 days with 8 men).
• Managed complete foundation projects for homes in the Austin area, including excavation, forms, pour and finish, and flat work.

EDUCATION

Trinity University and University of Houston
Science, Minor: Business Management
Completed approximately 70 credit hours

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Seasoned Human Resource Professional with superior track record. Acknowledged fro capacity to spearhead new department, which paved the way for stronger and more qualified company personnel. Provided establishment personnel assistance in identifying, evaluating, and resolving human relations and work performance problems within establishment to facilitate communication and improve employee human relations skills and work performance. Valued as an expert troubleshooter; expert in payroll management, job skill training, determine effective remediation techniques, and personal intervention. Professional strengths include:

• Supervising • Effective Group Interactions • Corporate Communication
• Human Relations • Scheduling • Establishing Morale
• Conflict Resolution • Skill Training • Public Speaking
• Interpersonal Communication • Resolving Labor Issues • Human Resource Management

EXPERIENCE

Computer, Inc. (A division of EEOC, Inc.)
1989 - 1991
Human Resource Generalist
• Established new Human Resource Department.
• Wrote employee manual and implemented its policies.
• Implemented 401K, medical and disability plans.
• Conducted staffing interviews, background checks as well as presented job offers
• Established employee grievance system
• Supervised one assistant
• Worked closely with management in all aspect of human resources

Electronics Engineering Corporation (EEOC Inc.)
1985 - 1989
Compensation Analyst
• Conducted analyses to ensure salaries we comparable to industry standard.
• Represented company at industry meetings and seminars.
• Created reports which tracked salary increases.
• Made pay scale and salary recommendation where appropriate.
• Responsible for maintaining employee performance review system
• Ensured consistency of review to salary recommendation made by management.

Electronics Engineering Corporation (EEOC Inc.)
1983 - 1985
Payroll Accountant
• Responsible for processing payroll for 880 + employees via contracted payroll service.
• Calculated payroll tax payment.
• Handled company-wide petty cash system.

BIMA Corporation, Anaheim, CA
1977 - 1981
Payroll Accountant
• Responsible for processing weekly payroll for200+ employees via contracted payroll service.
• Assisted in converting to in-house payroll system.
• Balanced payroll ledger of and average of $$$$$
• Calculated and made payroll tax payment.

SKILLS & LANGUAGES

• Computer: Internet, Microsoft Word, Excel and PowerPoint
• Language: Fluent in Spanish

EDUCATION

Seminar Network International
2002
Certification & Licensed in Massage Therapy
License # MA0037023

University of California, Irvine, CA
1989
Certificate, Human Resource Management
Class concentration in Accounting, Business Law & Health subjects.

PRWRA Marie L. Cajuste - Curriculum Vitae Express - Delray Beach, FL 33482 - http://www.cv-xpress.com - mcajuste@cv-xpress.com - 561 638 8598 - 1 866 362 7628 toll free

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Offering more than 6 years of human resource management experience throughout a background that spans more than 10 years. Human resources background includes benefits administration, new employee orientation, payroll, recruiting, hiring, training, staff development, annual evaluations, and reviews. Additional management experience includes profit and loss, promotions, merchandising, customer service, inventory management, shipping, and receiving. Computer skills include Microsoft Windows 98, Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), StoreMax (inventory management), and TimeMax (scheduling and payroll).

EXPERIENCE

Office Depot, Houston, Texas
1990 - Present
General Manager
Coordinated and directed all human resources activities for up to 50 managers, supervisors, and support personnel, in addition to managing a $6 million operation. Administered all benefits (401k, medical insurance, dental insurance, short-term disability, and life insurance). Interacted with caseworkers and case managers from Texas Workforce Commission, worker's compensation companies, and insurance companies. Managed, audited, and corrected payroll, insuring adherence to company policies and procedures. Recruited personnel by visiting competition and other service-oriented businesses, participating in job fairs, and organizing in-store job fairs. Conducted new employee training and staff development training for groups and individuals. Evaluated managers and supervisors, and reviewed evaluations of hourly staff. Organized, tracked, and conducted 90 day, six-month, and annual reviews for all new employees.

• Reduced employee turnover by approximately 25% and implemented an incentive program that was ranked as one of the top 10% programs within the company nationwide.
• Achieved .2% under payroll consistently, saving at least $20,000 annually.
• Contributed to the promotion of six assistant managers to general managers.
• Grew this store and earned ranking as #1 for profit and #2 for sales throughout the district.
• Hired originally as a customer service manager, promoted to assistant manager after two years, and then in 1994 received promotion to general manager.

Additional Experience
Department Manager - J.C. Penny (5 years) Hired, trained, and supervised staff.
Assistant Manager - Walmart (5 years) Trained and supervised personnel.
Buyer - Alexanders Formal Wear (4 years).

TRAINING & AFFILIATIONS

Sexual Harassment, Disciplinary Actions, Implementing New Programs.
CompuSoft -A+ Certification, Office Automation, and Advanced Wordprocessing .

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Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Human Resource professional with experience emphasizing program management and development. Expert at collaborating with management to determine hiring needs. Diplomatic and tactful; skilled in effective interpersonal interaction. Extensive community outreach and networking. Computer literate with MS Office. Areas of experience include:

• Recruitment & Selection • Competency & Skills Assessment
• Payroll Processing • HR Policy & Procedure
• Training & Development • Employee Relations
• Compensation & Benefits • Personnel Recognition Programs
• EEO & Diversity • Regulatory Compliance
• Counseling & EAP • Curriculum Design

HUMAN RESOURCE MANAGEMENT

• Program Start-Up: Spearheaded the development and management of human resource departments for the start-up of Wordsmith Communications and Acme Resources.
• Staff Recruitment: Performed recruiting for Wordsmith Communications and Acme Resources. Successfully screened and processed applications, arranged background investigations and performed interviews.
• Policy and Procedure: Developed and instituted all policy and procedure for human resource processes at Manning and Associates and Acme Resources. Created a human resource personnel manual at both the Wordsmith Communications and Acme Resources. Gained solid experience with federal, state and disability laws and regulations.
• Compensation & Pay Structure: Collaborated with Executive Management at WordSmith Communications to create pay structure for all tiers of employees. Assisted staff in selecting appropriate benefit programs at Acme Resources. Negotiated compensation with staff at the Manning and Associates.

TRAINING & DEVELOPMENT

• Program Development: Researched, designed and implemented staff development programs for orientation, training and continuing education. Recruited external training programs as needed.
• Training Management: Maintained accurate records of staff licensure and training at the Manning and Associates, scheduling continuing education programs as needed to maintain required licensure.
• Curriculum Design: Created a training procedural manual in collaboration with Executive Management at Wordsmith Communications. Introduced curriculum in response to pressing legal issues including sexual harassment and diversity at the Manning and Associates.

EMPLOYEE RELATIONS

• Recognition Programs: Created staff recognition and incentive programs for sales department at Acme Resources. Programs resulted in a sales volume increase of 18% in one quarter. Subsequently worked with Executive Management to roll-out incentive programs company-wide.
• Employee Communications: Interfaced with employees in all positions to communicate changes in personnel policies. Mediated between staff to resolve problems at Manning and Associates and Acme Resources.
• Employee Counseling: Provided individual counseling to staff at Acme Resources. Received State of Florida training in substance abuse prevention and domestic violence. Assisted parents through group counseling sessions.
• Event Coordination: Selected to plan and manage the annual employee awards dinner at Acme Resources. Recruited volunteers, selected caterer, planned entertainment, and oversaw the event.

PROFESSIONAL EXPERIENCE

Jaybird Corporation, FL
1993 - Present
Account Manager

Manning and Associates, FL
1989 - 1993
Facility Manager / Budget Coordinator

Wordsmith Communications, FL
1992 - 1993
Support Counselor, Volunteer

Acme Resources, CA
1982 - 1988
Sales Manager

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE PROFILE

Management career leading organizations through change, revitalization, turnaround and accelerated growth. Cross-functional experience with proven success in optimizing organizational growth, productivity and efficiency. Human Resource professional experience in benefits, recruitment, education, training, and policies and procedures development. Expert team building, team leadership, communication and interpersonal relation skills. Strategic and analytical with outstanding problem-solving and negotiating performance.

• Recruitment and Employment Management • Employee and Management Retention
• Benefits and Compensation Design • Needs Assessment and Analysis
• Organization Design and Development • Policy and Procedure Development
• Education and In-House Training

PROFESSIONAL EXPERIENCE

DOYLE SHIPPING, Norfolk, VA
1998 - Present
Assistant Operations Manager, Offshore Vessel Division
Assigned, rotated, and scheduled 352 fleet personnel for 34 crew boats and 26 offshore supply vessels (OSV) for foreign and domestic operations. Compiled morning reports from all OSV's to generate accountability of vessels and crews. Submitted revenue reports to corporate and budget reports for crew travel expenditures to upper level management. Managed Indoctrination Program and STCW requirements for entry level employees. Managed random X & A program for fleet. Maintained complete confidentiality with all personnel files. Researched and developed communications between vessels and shore side operations. Administered and managed the following:

Annual budgets
• Crew Travel = $1.25MM
• Supplies & Maintenance = $2.9MM
• Communications = $900k
• Pre-Employment Drug Alcohol and Physical Assessments = $1.2MM
• Education = $800k

DOYLE SHIPPING, Norfolk, VA
1995 - 1998
Human Resource Coordinator
Recruited, hired, and trained marine personnel for the offshore crew and supply vessels. Assisted in the development and administration of marine training and upgrade programs, which included qualification and standards of OMCI policy 1-A-96, 1-B-96 and 1-C-96 for training record books. Managed Indoctrination Program (Temporary MMD) and STCW requirements for entry level employees. Established and managed medical, physical, and functional capabilities program with job description for fleet personnel. Maintained complete confidentiality with all personnel files. Devised educational programs for entry level personnel. Managed all in-house personnel training.

DOYLE SHIPPING, Norfolk, VA
1992 - 1995
Accomplishments:
• Promoted from Master 100 Ton to Personnel Coordinator within six months of hire.
• Revised, developed, and administered new employee application process.
• Developed, introduced, and administered Drug, Alcohol and Weapons Policy and Procedure Manual
• Developed and administered corporate Medical Authorization and Determination Policy.
• Developed and implemented Coast Guard OMCI and STCW approved training programs.
• Designated Verifying Officer for Training Record books.

HELIX NAVIGATION, INC., Norfolk, VA
1991 - 1992
Master 100 Ton

OCTAGON WATER TRANSPORTATION, INC, Norfolk, VA
1983 - 1991
Master 100 Ton

REED SHIP BUILDERS, Norfolk, VA
1980 - 1983
Pneumatic Hydraulic Instrument Installer

MAXWELL MARINE, Norfolk, VA
1978 - 1980
Deckhand

EDUCATION

SEA SCHOOL, Norfolk, VA
Laws of the Sea, Master 100 Ton-Near Coastal
Current Aspects of Trauma at Sea
Current Aspects of CPR at Sea
Radar Observer
Standards of Safety Drill Aboard Commercial Fishing Vessels

Training
ISM Auditor 2000 Certificate of Training
Advanced Firefighting
ISO 9000 Series / ISM Code of Orientation Certificate of Training
Skills and Techniques of Effective Personal Productivity
Streamline inspection Program Certificate of Training
Standards of Safety Drills Aboard Commercial Fishing Vessels
Use of Marine Radar Training and Certification

COMPUTER SKILLS

• Email, Internet, MS Word, Power Point, MS Excel, Lotus 1-2-3, Lotus Freelance Graphics, Windows 2000, Quailcom, Corel, Lotus Networking, Shipboard programs

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HUMAN RESOURCES ● RECRUITMENT ● COACHING

QUALIFICATIONS PROFILE

Consummate professional presenting with 11 years extensive accomplishments within the aviation industry utilizing outstanding human resource management techniques, benchmark high volume interview and recruitment procedures and broad-ranging coaching proficiency. Dynamic, inspiring team leader and mentor demonstrating excellent written and oral communication and organizational expertise. Recognized across diverse industries for exceptional interpersonal finesse.

· Spearheaded development of high volume recruitment and selection procedures, inclusive of reservations and customer service areas. Personally conducted over 2000 interviews for applicants targeting reservations, sales, customer service, ramp, flight attendant and managerial sectors.
· Exercised senior management accountability for over 400 management and staff within airline reservations, sales and customer service. Dramatically reduced attrition rate. Accountable for annual wages expenditure in excess of $15 million.
· Extensive experience in coaching individuals and teams in: Leadership & Development; Organizational Behavior; Teams and Teamwork; Goal Setting; Key Performance Indicators; Performance Appraisal Systems; and others. Career advisor and trainer with Princeton College of Psychology.
· Broad based business perception, able to build strong, respectful business and corporate relations across all levels of management. Skilled in consultation and development of Recruitment and Selection Programs. Vital knowledge and understanding of cross-functional areas with the airline industry.
· Excellent educational qualifications and accreditations including Graduate Diploma of Counseling (specializing in career and performance); Accredited “Target Selection” Certificate; Accredited OH&S Certificate; International Interpersonal Management Skills; Certificate IV Workplace Training and Assessment.

PROFESSIONAL EXPERIENCE

CORPORATE COACHING GROUP – Milton, Qld
1999 to Present
Director of Operations
Direct all aspects of training and facilitation; public program scheduling and logistics; licensee induction, training, liaison and support; client liaison; networking; and PR strategies. Co-ordinate and facilitate specialized public seminars. Manage performance reviews, customer service and support. Function as first point of contact for potential clients and licensees.
· Single-handedly created outstanding corporate re-branding and marketing strategies achieving exceptional professional standing and attracting greater diversity of corporate, small business and individual clients and licensees.
· Utilize strong understanding of business fundamentals to design and deliver broad range of induction, coaching, development and training programs.
· Catalyst for transforming company focus and design, and instigation of customer nurturing system and “Manager as Coach’ program.

AUD FLIGHT GROUP AUSTRALIA – Sydney, NSW
1986 to 1997
Customer Service Manager –Domestic and International Airports (1996-1997)
Consistently promoted through company to achieve key position of accountability for the effective management of customer service operations. New $270M terminal opened within two weeks of appointment.
Drove service excellence strategies through personal leadership and motivation of over 400 staff; skilled recruitment and selection of Customer Service personnel; and development, coaching, and mentoring of senior management team. Achieved exceptional relations with cross-departmental management and key suppliers.
· Dramatically reduced attrition rate through proactive assessment, development and implementation of ‘hands on’ high volume recruitment and selection program.
· Utilized astute interview expertise to conduct in excess of 2000 interviews for roles within reservations, sales, customer service, ramp, flight attendant and management.
· Accountable for $15 million plus annual cost centre wages expenditure.
· Expertly managed largest and busiest domestic and international terminals inclusive of all areas from “gutter to gate”.

Reservations Sales Manager (1993–1996)
Directed and motivated 200 staff, with accountability for selection and recruitment of telephone distribution and supervisory staff. Charged with creation and deployment of effective sales strategies and maximization of revenue throughout New South Wales. Accepted responsibility for all aspects of efficient call centre management. Coached Sales Team leaders and conducted performance reviews. Consistently achieved Key Performance Indicators.
· Effectively increased strike rate, boosting sales by $600,000 per week.
· Stripped attrition rate to less than 2% exploding industry call centre average of 20%.
· Adroitly directed performance focus through two major restructures, realizing staff reduction of 40%.

Reservations Operations Manager (1989–1993)
Efficiently managed call centre operations including ACD (Automatic Call Distribution), telephones and reservations systems to attain excellent operational standard. Managed and motivated 300 staff and supervised all aspects day-to-day operations including equipment, training, Occupational Health and Safety, rosters and support functions.
· Appointed Corporate Culture Program facilitator over 400 fellow candidates. Facilitated delivery to 16,000 staff over two-year period.
· Executed departmental organizational restructure maintaining successful operation and sales performance throughout. Established, implemented and managed call centre Key Performance Indicators.

Shift Supervisor – Reservations (1986–1989)
Recruited with overall supervisory responsibility for the faultless coordination of call centre, customer service and sales functions, and shift operation of 300 personnel. Decisively resolved customer related issues, staff queries and performance issues.
· Successfully established all aspects of 24-hour national emergency telephone centre.
· Managed seamless introduction of new ACD and reservations system.

EDUCATION

Graduate Diploma of Counseling (1998) Achievement of Excellence for Field Work
PRINCETON INSTITUTE OF PSYCHOLOGY – Brisbane, Qld

CERTIFICATES AND COURSES

Certificate IV Workplace Training and Assessment • FLN Centre, Brisbane
Accredited OH&S Certificate • Workcover Authority, Sydney
International Interpersonal Management Skills • Executive Learning International, Sydney
Accredited “Target Selection” Certificate • TSE, Melbourne

PROFESSIONAL ASSOCIATIONS

AIEM (AUSTRALIAN INSTITUTE OF EXECUTIVE MANAGEMENT)
ICF (INTERNATIONAL COACHING FEDERATION)
AACC (AUSTRALIAN ASSOCIATION OF CAREER COUNSELLORS)
QCA (QUEENSLAND COACHING ASSOCIATION)

Beverley Neil - d_scriptive@powerup.com.au

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS PROFILE

Professional with 11 years proven performance recruiting, screening, and placing supervisory, customer service, and administrative candidates. Exceed performance goals and customer service requirements. Capable communicator and high-energy motivator. Ably lead cross-functional teams.

Key Skills
• Recruitment and Hiring • Employee and Union Relations
• Contract Interpretation • Training and Assessment
• Negotiations and Collaboration • Policies and Procedures

Key Talents
• People Focused • Big-picture Thinker
• Enthusiasm Creator • Confidence Builder
• Bottom-line Oriented • Creative Problem Solver

RELATED SKILLS AND ACHIEVEMENTS

Interviewing
• Led Supervisor Core Interviews as people services supervisor representative for two years, recruiting, screening, and placing candidates to fulfill corporate supervisory staffing profile, always matching the right candidate to the right position.
• Personally coached six employees through Supervisor Core Interview process, using role-playing and practice interviews.
• Conducted weekly interviews for customer service representatives and administrative assistants, recruiting, screening, and placing candidates.

Negotiation and Team Building
• Ensured on-time flight departures for 329-flights-per-day operation by creating team environment among 7 critical departments.
• Collaborated annually with union leaders to ensure effective ramp management and performance of 25 customer service employees.
• Achieved 90% successful scheduling rate, interpreting and applying flight attendant contract agreements for "win-win" results.

Communication and Training
• Effectively disseminated timely operations and station performance information to 7 departments and 55 employees daily.
• Instrumental member of team developing new crew scheduler training program, including six new training modules with computer-based delivery system.
• Delivered formal 20-person classroom and on-the-job new-hire and in-service training for reservation sales and service representatives (RSSR) labor force of 2000 employees.

Program Management and Administration
• Managed all aspects of Airport and City Ticket Office operations for two years to achieve productivity and cost objectives, on-time performance, safety, security, FAA mandates, and all corporate core objectives.
• Managed promotional and customer support programs for two years, including "Million Dollar Challenge" and "Premium Transcontinental Flights", ensuring appropriate flight attendant staffing to maintain customer satisfaction and profitability.

Customer Service
• Served successfully as customer support consultant for two years, providing assistance to RSSRs and customers.
• Earned solid problem-solver reputation, expeditiously resolving hundreds of customer complaints and sensitive situations to ensure customer satisfaction and on-time operations.

CAREER CHRONOLOGY

Octagon Airlines, Omaha, NE
2000 - Present
Station Operations Supervisor
Directed all activities supporting an 11-flight-per-day operation across 4 gates and 2 domestic markets, reporting to Omaha city manager. Managed 55 employees in all functional areas of Airport Operations Team.

Octagon Airlines, Chicago, IL
1998 - 2000
Onboard Service Crew Scheduling Coordinator
Managed all aspects of onboard service crew scheduling for 75% of entire airline, supporting entire international airport operations and hundreds of domestic airports. Reported to onboard service manager.

Octagon Airlines, Chicago, IL
1996 - 1998
Sales and Services Representative Lead
Oversaw 300-400 reservation agents as part of a 25-person Customer Service Specialist Supervisory Team, reporting to manager of customer relations. Conducted new-hire and in-service training of sales and service representatives in 20-person classroom setting.

Octagon Airlines, Chicago, IL
1994 - 1996
Lead Administrative Assistant
Supervised 25 permanent and 15 contract employees for reconciliation of monthly ticket sales, performing data entry and providing various financial reports to management.

EDUCATION AND RELEVANT TRAINING

Travel Degree, Business and Communications, Manning Travel School, Baltimore, MD
Business Management (various courses), International Correspondence School, Baltimore, MD

Corporate Training
Customer Satisfaction Philosophy • Commitment to Passenger Rights
Americans with Disabilities Act • Cultural Leadership • Team Leader Incumbent

COMPUTER SKILLS

• Motorola Computer System • Lotus 1-2-3 • Microsoft Word, Excel and PowerPoint • Unimatic • CMS

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Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Human resources specialist with more than 9 years of experience in a supportive role. Background includes all aspects of human resources with sole responsibility for employee service award and education reimbursement programs. Proven record of success increasing efficiency, saving time, and reducing expenses. Gained experience assisting in writing policies and procedures, and consolidating operations after reorganization. Computer skills include Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, and Inpower), Beyond Mail, and OnTime within a Microsoft Windows NT environment.

EXPERIENCE

Doyle and Associates, Houston, Texas
1996 - Present
Human Resources Specialist
Supported a department of 19 including a director, managers, and supervisors within the human resources department for an oil and gas production and exploration company with 2,000 employees in Texas, New Mexico, London, and Canada. Assisted in administering benefits (401k; life, health, dental, vision, and medical insurance; short-term and long-term disability; and compensation) for the entire company on a corporate and division level. Maintained additional responsibility for supporting all human resource activities for 250 employees at the corporate office. Interacted with all levels of employees within the corporate office, as well as human resource managers and staff within each division, and vendors outside the company.
• Participated in writing and revising policies and procedures for the HR Handbook which is distributed at orientation.
• Maintained sole responsibility for managing the educational reimbursement program with a $100,000 annual budget for the entire company.
- Conducted indepth research project to determine which online programs would be acceptable.
- Currently rewriting policy to include online information and guidelines, working with legal counsel and human resource manager.
• Coordinate and direct the employee service award program with a $150,000 annual budget, negotiating vendor contracts (purchased higher quality products from Tiffany's, and reduced time by at least 25% in handling returns and complaints).
• Currently serving in an interim capacity to insure that all training and development activities are coordinated while company is recruiting for a new director.
• Assigned in 1998 to provide administrative support to the vice president of human resources and director of training and development.
• Recognized a $60 per person discrepancy between the contract fee and actual cost for training materials, and eventually negotiated and saved a total of $37,500.
• Served as liaison between the vice president of human resources and employees, human resource managers, and staff to resolve problems or make referrals.

Reed and Maxwell, Houston, Texas
1990 - 1996
Human Resources Specialist
Assisted the director and manager of human resources in the administration of benefits, payroll, and other human resource activities such as drug testing for 1,100 employees onsite at the corporate level. Interacted with all personnel, from executives to employees on the manufacturing lines.
• Selected to participate on a team involved in the consolidation of benefits, payroll, and other human resource activities, combining five specialized divisions into one after a major reorganization and downsizing of staff (involved a computer conversion and accumulation of over 300 hours of overtime during ten weeks out of the year).
• Participated on a two-member team that coordinated the School Work Program, with responsibility for writing policy, serving as a liaison with the schools, and interviewing, selecting, and supervising students.

EDUCATION

University of Southern California, Los Angeles, CA
M.B.A., Business Economics, Minor: International Relations, June 1985
Graduated Summa cum laude

University of California, Santa Barbara, CA
B.A., Business Economics, June 1983
Courses in International Economics and Foreign Affairs.

PRWRA
Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Project Manager / Industrial Superintendent with 15 years experience. Noted for safety, quality control, supervising team members and subcontractors, writing project plans, reports, and documentation, scheduling, reviewing bid proposals and awarding contracts, preparing budgets, and controlling expenses. Complete projects on time and under budget. Expertise includes bioremediation, petrochemical turnaround and shut down, and industrial and commercial construction. Use Spanish language skills to communicate with project team members in Mexico.

EXPERIENCE

Geo Consultants
1999 - Present
Project Manager / Superintendent
Coordinate three technologies and manage teams of up to 70 laborers, managers, engineers, superintendents, and subcontractors for environmental projects in Mexico. Interact with plant managers, quality assurance regulators, and government officials. Work with the company's president to review bid proposals and award contracts.
• Managed a $17.5 million project covering over 26 acres of largest single private environmental remediation project of its time in Mexico's history. Completed $2 million under budget. Recognized as a "glowing environmental success" and plant was awarded a "Clean Certificate" by the government of Mexico.
• Involved transportation of toxic waste, heavy equipment, vacuum trucks, electrical and mechanical components, maintenance, cleaning services, environmental drilling, and water sampling
• Instituted an onsite safety program, working with safety engineers and following U.S. EPA standards for supplying breathing air during excavation. Achieved a 100% safety record with no accidents.
• Coordinated and directed a two-part project in Mexico working as a field superintendent and supervising up to 35 electricians, metal erectors, form carpenters, concrete laborers, dirt contractors, painters, and welders. Erected and constructed a $150,000 metal and concrete warehouse and expanded an existing incinerator with a $300,000 budget.
• Hired as an assistant project manager and promoted to project manager within three months.

Zane Company
1991 - 1999
Project Manager
Gained extensive turnaround and shut down experience in the petrochemical industry.

Doyle and Associates
1990 - 1991
Plant Manager
Managed all plant operations, processing between 300 and 400 tons of steel per month. Reported to the company's owner and supervised truck drivers, metal workers, laborers, crane operators, shift foremen, quality control managers, safety managers, and engineers.
• Instituted and implemented a facility cleanup and safety program that achieved a clean record at 100% safety with no accidents, a 75% improvement level.
• Increased production by 40% to 45% within the first four months by hiring more qualified employees, instituting higher training standards, and coordinating production.

Ferndale Corporation
1987 - 1990
General Foreman
Coordinated industrial construction operations for this petrochemical plant. Supervised 7 foreman responsible for up to 60 carpenters, ironworkers, pipefitters, boilermakers, and welders. Hired as a crane operator and promoted to foreman and supervised 25 crew members.

TRAINING/EDUCATION/AFFILIATION

Community College
Excavation Safety - Texas A&M University, HAZMAT, General Coursework - Alvin Community College

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

International human resources manager with more than 7 years of multifaceted experience, including 4+ years on the corporate level within the global arena. Human resources management expertise includes developing international human resources departments from ground zero; rebuilding infrastructure after mergers, downsizing, and turnarounds; managing all human resource activities to open businesses on a global basis; creating and implementing programs to improve operations; performing organizational diagnostics; executing executive-level training programs; and administering all human resource functions to support operations with up to 3000 employees. Earned an MBA. Computer skills include Microsoft Windows 98 and Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook).

EXPERIENCE

Energex, Houston, TX
1999 - Present
Senior Director, International Human Resources and Administration
Direct the Dentro business unit, a separate and highly diversified company under the Energex umbrella, and provide human resources support for 3000 employees throughout four regions globally (Central America, northern South America, Caribbean, and the Middle East). Supervise one director, four managers, two coordinators, and two administration assistants. Report to the chief executive officer and interact with corporate executives.
• Recruited to direct this business unit after a major reorganization.
• Solidified the team and redefined process of rebuilding infrastructure.
• Implemented a 360° performance review system that significantly improved morale, identified employee strengths and weaknesses, and assisted with succession planning.
• Currently re-evaluating compensation structure for the sales and marketing program at a company in Puerto Rico.
• Opened office in Dubai, United Emirates and performed due diligence for a plant in the Gaza Strip.

Energex, Houston, TX
1997 - 1999
Director of Human Resources
Managed all human resource activities to support 700 employees in one business unit. Maintained additional responsibility for managing the executive development program in Europe, the Middle East, and Africa.
• Initiated, developed, and implemented a highly successful executive assessment program.
• Established all human resources functions at a power plant in Poland with 40 employees.
• Participated on a two-member team in England that evaluated impact of a merger on human resource activities, facilitated information to 110 employees at four sites, and determined related problems that could impact purchase.
• Organized and conducted a two-day, offsite conference that provided 110 corporate executives with leadership development and goal definition training.

United Airlines, Houston, TX
1992 - 1997
Senior Manager
Recruited to spearhead and manage all human resource functions of a new international operation and supported 1200 employees in 26 countries. Hired and trained all employees to open a number of airports across Europe and Latin America. Assigned as Manager of Corporate Human Resources (May 1995 to June 1997), supporting 300 employees in Houston (implemented an MBA recruitment program, and managed a corporate downsizing and turnaround). Held positions as Senior Corporate Compensation Analyst / Compensation Analyst (November 1992 to December 1994), and Advisor - Compensation Programs (December 1994 to May 1995).

EDUCATION

PURDUE UNIVERSITY - KRANNERT SCHOOL OF MANAGEMENT, West Lafayette, Indiana
M.S., Management
GPA: 5.3, Major GPA: 6.0 Concentration in Human Resources

INDIANA UNIVERSITY, Bloomington, Indiana
Bachelor of Arts, sic Studies
GPA: 3.8, Major GPA: 4.0 Phi Beta Kappa

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Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

INTERNATIONAL PROGRAM OFFICER
Offering Multi-lingual and Organizational Strengths

Respected and motivated Canadian leader, with an International Relations Degree, specializes in project completion for humanitarian emergencies. Encompasses optimal development and guidance of human capital, while balancing logistical, budgetary, administration, training and geo-political considerations. Focused and tenacious, devising the tactical action plans to translate policy objectives into operative procedures. Interfaces seamlessly with others from all levels, backgrounds and cultures. Functions well in under-serviced and unpredictable zones with limited resources. Articulate communicator. Single: will travel or relocate.
Core Competencies:

· Leadership & Strategic Planning
· Policy Development & Administration
· Curriculum Development & Training
· Speech Writing & Public Address
· Grant & Proposal Writing
· Media, Community & Public Relations
· Crisis Intervention
· Human Resource Optimization
· Volunteer Coordination
· Multi-ethnic Sensitivity & Tolerance
· Rational Decision Making
· Government & NGO Affiliations

CAREER PATH: Samaritan’s Purse International Relief (1998 - Present)

Corporation provides humanitarian aid in over 95 countries from 15 global offices. Projects include delivering and/or providing medical relief, school reconstruction, emergency aid, housing, shelter, relief supplies, HIV/AIDS treatment and water sourcing.

WATER PROGRAM MANAGER
2000 - Present
Earned this senior position to spearhead policy and strategic planning at the global, regional, and country levels. Scope of responsibility is diverse including managing water projects in 25 countries, serving as the technical specialist and consultant for field staff, volunteers and other organizational members. Relied upon to review and guide the project implementation and management of activities, and cooperate with local organizations for goal implementation. Authorized with an annual $500 000 spend.
· Improve partner relationships by gaining trust and transparency, a considerable task given the magnitude of the human and natural disasters faced by the affected countries.
· Recognized subject matter expert. Senior source for all projects involving Water and Sanitation, Environmental Analysis, HIV/AIDS, International Human Resources, and Disaster Relief requirements.
· Spearheaded an important international evaluation of six project sites (Mozambique/ Kenya/ Cambodia/ Vietnam/ Honduras/ Nicaragua), collaborating with Accord Research Center and consultants. Largest study of this nature to be performed on technology, regular narrative, and financial reporting.
· Trusted to serve as program liaison with organizations such as the Canadian International Development Agency (CIDA), in addition to donors, and international offices. Further, serve as Canadian corporate spokesperson and address media and press within Canada, and while representing the organization abroad.
· Sole grant and proposal writer on site. Secured funds for program through CIDA, USAID, private donors, foundations, $1.5M + within three years. Captured an additional $30M + in grants by teaming with other site writers for USAID projects.
· Manage, equip and train field staff, interns and volunteers for the proper transfer of technology. Develop and/or upgrade curriculum, and conduct orientation workshops.
· Currently, coordinating evaluation with WHO and University of North Carolina.
· Obtained crucial, multi-year funding for Internship Program responsible for the recruitment, training, and management of over 47 interns for field assignments. Solid managerial skills have resulted in one of the nation’s most successful CIDA funded internship programs.
· Restructured the pre-existing and faltering Internship Program, which was cancelled under the former predecessor, into one of Canada’s most successful internships. Revitalized all operational aspects. Revamped training materials, and recruiting processes. Enacted more rigorous screening measures, accepting only the most suitable candidates, permitting field staff to hire only the most suitable candidates. Program started with just 8 interns before being cancelled: has now received CIDA multi-year funding, hosting over 57 positions.

DISASTER RELIEF TEAM LEADER - Special Assignment
2003
Jordan and Iraq
Part of five-member First-In-Team for organization. Worked in concert with United Nation (UN) officials. Received and managed the distribution of relief supplies from the United Kingdom.
· Ensured short term warehouse staffing, to assemble Internally Displaced Persons (IDP) kits. Some 5000 families received these kits, containing vital hygiene and toiletry items.
· Discussed emergency relief water and sanitation schemes for potential IDPs with UN and sector leaders.

WATER AND SANITATION TEAM LEADER
2001
El Salvador
Charged to lead, support and motivate work crews, partner organizations, and volunteers for this considerable water and sanitation initiative. Determined logistical and procurement needs for water equipment and supplies. Assembled emergency water system for community.
· Coordinated the installation of 50 water filtration units in rural households.
· Assisted to draft a USAID proposal that realized a $12M grant.

PROJECT MANAGER
1998 - 2000
Honduras, Nicaragua, Brazil, Guatemala, El Salvador and Ecuador
Trusted with an important initial assignment focusing on transferring low water treatment technology through workshops to local partner organizations with low technology. Synchronized community participation for task completion. Quickly earned respect and promotions. First woman hired for this role.
· Generated program materials for diverse beneficiary groups.
· Lead user compliance training and education seminars.
· Strong analytical skills continuously monitored and evaluated project effectiveness.

TEAM LEADER (Special Assignment)
1999
Honduras
Directed disaster relief efforts in rural communities suffering from the effects of Hurricane Mitch. Coordinated staff and volunteers and partner organizations.
· Honed effective writing skills by contributing to the development of a USAID proposal resulting in a $12M grant.

COORDINATOR (Special Assignment)
1999
Nicaragua
Organized the delivery of community and household scale water filtration units and food distribution to rural locations also affected by Hurricane Mitch.
· Designated key team member to assist with visiting donor groups of 10 - 30. Important role, held accountable for booking accommodations, purchasing food, arranging transportation/airline tickets, providing translators, designing schedules/meetings, security, and dealing with press/ media.

MULTI LINGUAL CAPABILITIES

Language
Speak
Read
Write
Understand
English
Excellent
Excellent
Excellent
Excellent
French
Good
Excellent
Good
Good
Spanish
Good
Good
Fair
Good
Portuguese
Fair
Good
Fair
Good

SPEAKING ENGAGEMENTS: Regularly requested for public speaking engagements. Address Members of Parliament, Senators, senior government officials, in addition to local and national media (radio, television, promotional video), foreign government dignitaries and officials, NGOs, church and community organizations, youth groups, academic institutions and staff. Topics, some keynote, include: International Relief, Water in Emergencies and BioSand Water Filters.

TECHNOLOGY: Microsoft Word, Excel, Access, PowerPoint, Outlook and Internet Research. Relief Equipment e.g., Thuraya satellite phone

EDUCATION & SPECIALIZED TRAINING

BACHELOR OF ARTS - INTERNATIONAL STUDIES
1998
Trinity Western University, Langley, British Columbia, Canada
During third year of studies, traveled to Nicaragua for two weeks to learn about the technology and participate in a Samaritan’s Purse credit workshop.
· One of two graduates selected to receive an internship offer from Samaritans Purse.
· Involved extensively in multiple committees and organizations: (Aide to Resident Assistant, Class Committee Member, Student Volunteer Leader, Worked Reception Desk, Street Light Ministry - Inner City, and Youth Crisis Hotline Co-Leader)

CULTURE AND BUSINESS MODULES
2000
The Liverpool School, England

▪ Project Management ▪ HIV/AIDS and the Global Community ▪ Crisis Counseling ▪
▪ WHMIS ▪ CPR ▪ St John Ambulance ▪ Certified Competitive Swimming Coach ▪
▪ Red R Water Treatment in Emergencies and Water Sources in Emergencies - UK (Certificate) ▪

INTERESTS: Travel / Reading / Sports / Health / Music

▪ Reliability ▪ Determination ▪ Integrity ▪
PRWRA
Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LOGISTICS MANAGEMENT

Facility Maintenance • Organizational Management • Inventory & Transport Management

AREAS OF MANAGEMENT EXPERTISE

• Civilian Contractors • Facility Maintenance
• Procurement and Supply • Inventory Accountability
• Contract Negotiations • Resource Allocation
• Deadlines and Scheduling

PROFESSIONAL EXPERIENCE

Logistics Management
• Coordinate all aspects of logistical support for such items as munitions, transportation vehicles of all kinds, food service items, medical and dental support, facility maintenance, personnel housing, and inventory control.
• Negotiate with outside contractors to provide maintenance and occasional bus transport.
• Responsible for allocating resources to meet the needs of all transportation requests. Accountable for providing all requested material and transport equipment when needed.
• Coordinate the successful implementation of transportation requests in relation to vehicles and equipment, food and water, munitions, medical and dental issues, and availability of inventory.
• Manage a section of 127 military and 12 civilian personnel on a daily basis. Coordinate the team to complete all requests accurately and on time.
• Oversee inventory personnel each month to assure accurate accountability of munitions and equipment.
• Responsible for contacting procurement personnel to obtain all items on transportation requests not currently in inventory. Assure the arrival of such materials to meet deadlines.
• Identify and medically qualify all food service personnel prior to deployment.
• Work closely with other logistical sections to coordinate efforts and meet existing and future material needs.
• Coordinate the dental and medical care of personnel with contracted outside service providers. Assure that all personnel are current in meeting appointments and track progress on light and limited duty personnel.
• Oversee outside contractor maintenance work on grounds and buildings.

WORK HISTORY

United States Marine Corps
1980 - 2003

EDUCATION

Military Training
• Marine Corps Occupational Safety and Health Programs (OSH).
• Hazardous Materials and Waste Management.
• Operational Risk Management.
• Mishap Investigation and Prevention
• Ground Safety for Marines.

VIRGINIA BAPTIST COLLEGE, Fredericksburg, VA
Bachelor of Science, Pastoral Administration
Graduating in June of 2004

COMPUTER SKILLS

Proficient with Microsoft Word, Windows 98/2000, use of the Internet and email.

PRWRA John Donovan - johndonovan@crsresume.com - Career Résumé Service - http://www.crsresume.com - Armed Forces Résumés - http://www.armedforcesresumes.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

FINANCE AND GENERAL MANAGEMENT EXECUTIVE
International Business Protocol — Turnarounds — Team-Building

Management Executive with MBA and 14 years’ progressively responsible management experience. Expertise in turnaround and M&A management in highly competitive, global markets. Record of quickly integrating and revitalizing companies through:

· Strategic Planning
· Budgeting, Pricing & Cost Control
· Team Building & Leadership
· Information Technology
· Company-Wide Action Plans
· Contract Negotiations
· Implementing Best Practices
· Human Resources
· Finance & Accounting
· Cross-Cultural Communications

PROFESSIONAL EXPERIENCE

Fast-track, 14-year career with Mayne Group — a world leader in the steel industry headquartered in the UK, reporting $9.5 billion in sales and employing 47,000 personnel.
CFO AND ACTING PRESIDENT — Metal Works, Jersey City, NJ
1999 to Present
Recruited as CFO to manage integration of Metal Works — Mayne Groups’ newly acquired wholly owned subsidiary ($30 million, 120-employees). Sharing general management responsibilities with two other executives after upper management transition. Restructured and turned around company to profitability through development and implementation of company-wide action plan. Accomplished integration within few months. Achievements:
· Captured $1.5 million in savings within eight months through key role in instituting aggressive purchasing program.
· Ended union strike immediately after assuming role of president, acting as negotiation leader. Reached cost-effective three-year collective bargaining agreement.
· Selected and implemented integrated company-wide ERP business information system (Mapics) comprising sales, purchasing, inventory control, and financial and cost accounting support.
· Eliminated 20% of clerical jobs, rendering $175,000 in annual savings.
· Increased major production line productivity 100% by soliciting input from technical industry experts to enhance manufacturing performance.

Other accomplishments include:
Financial Management
· Realized $0.5 million profits in first quarter 2002 after losses of $2 million in 2001.
· Initiated and successfully negotiated refinancing of $15 million in bank loans from outside lenders to internal Mayne loan, resulting in 3% decrease in interest rate (from 8% to 5%).
General Human Resources
· Spearheaded cultural change through input from office and factory employees, instituting employee suggestion system and open-door policy.
· Thwarted lawsuit using mediation skills to reach agreement and settle out of court.
· Developed objectives-based performance measurement system as tool to create strong, cohesive teams, focused on common goals.
· Realized union relationship improvements through diplomatic negotiations.

FINANCE CONTROLLER — Lyon Steel Company, Lyon, France
1996 to 1999
Appointed Finance Controller for Lyon Steel Company, a $75 million French global market leader of plated steel for the battery industry, employing 500 employees; 50% subsidiary of Mayne Group at time of hire. Member management team, supervised staff of 25. Integrated Lyon Steel Company with Mayne Group and benchmarked with sister company in the United States. Achievements:
· Facilitated 100% acquisition by Mayne Group in1997.
· Played key role in successful turnaround from losses to profitability within one year by developing and implementing company-wide restructuring program.
· Authored business plan and developed and implemented system of key-performer indicators.
· Assumed project leadership for seamless Y2K preparation/Euro implementation transitions.
· Eliminated 15% of work force while maintaining operability, focusing on high-performers.

PLANT CONTROLLER — Mayne Group — Various sites, the Netherlands
1988 to 1996
Selected by senior management for prestigious position of Plant Controller in 1994 after proven abilities in increasingly responsible positions. Handled $1.5 billion Flat Products Division after various controlling assignments for 15,000-employee production site (1988 to 1992) and for $500 million Steel Processing & Trading Division (1992 to 1994). Directed 30 employees at largest of five product groups, consisting of three major plants with 2,200 employees. Key accomplishments in various positions included:
· Facilitated $200 million cost cut by compiling categorized data of cost reduction options.
· Reduced staff 10% for entire product group by initiating pro-active and creative cost reduction program following thorough financial and functional analysis.
· Handled communication with technical personnel: able to “translate” lingo and reach core issues.
· Joined international team, which led $200 million joint venture initiative with an Italian steel manufacturer.

EDUCATION, TRAINING, AND AFFILIATION

POST-MASTER’S CONTROLLERS PROGRAM (1993)
(Equivalent of American PH.D. Program)
VRIJE UNIVERSITEIT — Amsterdam, the Netherlands

MASTER IN BUSINESS ADMINISTRATION (1986)
VRIJE UNIVERSITEIT — Amsterdam, the Netherlands

ASSOCIATION OF PROFESSIONAL CONTROLLERS
The Netherlands — member since 1993

BOARD MEMBER
METAL WORKS

Computer proficiency: SAP/R3; Mapics; Windows; Microsoft Office: Word, Excel, PowerPoint, Project, Outlook; Internet research.

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

RELATIONSHIP MANAGEMENT … TRAINING
ADMINISTRATIVE MANAGEMENT

Results-oriented professional with twenty years of experience within the financial securities industry, specifically in client training, relationship management, and communication.

Promoted throughout career for achieving bottom-line results through strong leadership, teamwork, and exceptional customer-service standards. Able to anticipate and address client needs through listening, analysis, problem-solving, and decision-making capabilities.

Recognized for excellent interpersonal and written communication skills. Able to relate effectively with a diverse population and individuals at all levels within and outside of the organization.

CORE COMPETENCIES INCLUDE:
· Strategic & Tactical Business Planning
· Customer Relationship Management
· Training Curriculum Design & Development
· Project Management
· Client Conversion & Acquisition Planning
· Quality Data Tracking & Analysis
· Credit Loan & Risk Analysis
· Customer Satisfaction Initiatives
· Employee Development Initiatives
· Process Documentation & Technical Writing
· Presentation Development & Delivery
· Call Center Operations

PROFESSIONAL EXPERIENCE

BNY CLEARING SERVICES LLC – Milwaukee, WI
1984 to 2003
Wholly owned subsidiary of The Bank of New York providing investment products and services to correspondent firms and their clients. Formerly Everen Securities and Kemper Clearing Corporation.
MANAGER, ACCOUNT MANAGEMENT AND CLIENT TRAINING (1991 to 2003)
Directed two departments with combined staffs of 13 on-site and seven off-site professional Account Managers, Trainers, and Technical Writers. Position was considered a corporate officer and reported to the Director of Account Management and Client Training.
KEY ACCOUNTABILITIES
· Assisted with the development and implementation of the firm’s service strategy, defined new processes to achieve objectives, and led cross-functional project teams to facilitate continuous improvement and industry benchmarks.
· Monitored issue resolution and analyzed data to detect trends deserving escalation. Worked with senior management and Operating Committee to resolve escalated issues.
· Worked with Regional Sales, Conversion Management, and IT to develop client training content and determine the best delivery methods based on clients’ business practices.
· Defined and implemented internal programs to maintain a high level of knowledge and expertise among training staff to increase efficiency.

PROJECT MANAGEMENT & SELECTED ACCOMPLISHMENTS
· Performed gap analysis and business assessment; coordinated resources, and developed project plans (using MS Project) to convert and promote business growth/productivity with newly acquired client firms. Successfully converted and trained over 300 client firms and three affiliates representing $125 million in annual revenue to the corporation. Instituted a systematic approach to client training and continually improved project methodology.
· Facilitated three acquisitions involving the simultaneous conversion of 80 firms. Staffed, trained, and lead ad-hoc training teams (one to three people each) comprised of internal employees plus trainers. Devised and headed “Command Center” operation to resolve issues and expedite the conversion process.
· Assisted Pershing Clearing firm in developing their acquisition plan of BNY Clearing. Expedited client de-conversion/transition through the development of Frequently Asked Questions. Trained Pershing’s staff on the BETA system.
· Led regular topical conference calls with client firms to communicate critical information and establish strong customer relationships.

BUSINESS ANALYST, CONVERSION MANAGEMENT (1989 to 1991)
Reported directly to the CEO with accountability for completing special projects that increased sales – corporate and client – and enhanced employees’ securities industry knowledge.
· Assisted sales team in promoting new client business; helped generate $50 million in revenues for the corporation.
· Authored and facilitated Streetwise, a brokerage industry training program for internal staff and Beta Systems employees. Authored comprehensive reference manuals for client firms.
· Enhanced multiple brokerage compliance risk reports (BETA Brokerage System) and created the logic for the Branch Manager Risk Report currently used for customer account monitoring by thousands of subscribers.

MARGIN ANALYST (1984 to 1989)
Monitored margin loans and performed risk analysis. Acted as a liaison between branch offices, regional sales, and operations personnel. Approved and initiated funds and securities disbursements for client accounts. Calculated margin, option, and short-sale requirements to protect the corporation from market risk and ensure client accounts were in compliance with regulatory requirements.

EDUCATION & CERTIFICATIONS

Training and Development Certificate, University of Wisconsin—Milwaukee
2002
NASD Certification #35 (Preventing and Detecting Money Laundering)
2002
Leadership Certification (Achieved 20 Individual Certificates), BNY University
1997 to 1999
· One of only three corporate leadership team members to receive this award
· Course work included Project Management, Contract Negotiation, Business Law, Organizational Behavior, and Business Writing (16 to 24 hours each)
Business Administration Certificate, Alverno College, Milwaukee
1984
Paralegal/Business Law Certificate, Milwaukee Area Technical College
1984

BUSINESS TECHNOLOGY SKILLS

· BETA Brokerage Back-Office System
· ILX and BETALink Systems
· Microsoft Word
· Microsoft Excel
· Microsoft Project
· Microsoft PowerPoint
· HEAT Call Tracking System
· BNY Clearing Compass (Proprietary, web-based)

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS SUMMARY

· Dependable team player. Equally competent working independently. Thrive when presented with challenging assignments and persevere to achieve goals. Identify problems/needs and initiate effective solutions. Skilled with work of a technical nature.
· Exceptional organizational skills; service-oriented. Motivated to work efficiently without direct supervision in busy environment. Consistently “get the job done” and exceed expectations. Learn new skills rapidly.
· Creative yet logical in approach to solving problems. Keen interest in people and the outdoors. Place high value on time. Make decisions with bottom line in mind.
· Interact positively with a wide range of people from diverse ages and cultures. Notable listening skills. Build good relationships. Considerate, compassionate and accepting.

EMPLOYMENT

CASHIER, Petroplus – Sharpsville, Pennsylvania
2004 – Present
· Courteously and efficiently serve customers and operate cash register. Re-stock merchandise.

MANAGER, C’s Waffle House – Brookfield, Ohio
2002 – 2003
· Managed 15-30 employees. Used computer and specialized software to create schedules, track inventory, enter payroll information, and complete daily and week-end paperwork.
· Hired new employees. Provided training to ensure customers received optimum service.

STYLIST, JC Penney’s Styling Salon – Hermitage, Pennsylvania
2000 – 2003
· Provided professional and friendly service in hair care. Established loyal clientele; consulted with clients to design and create an attractive hairstyle. Demonstrated use of hair products; generated sales.
· Competently operated cash register and used IBM computer to book appointments.

COUNTER HELP, Sheetz Inc. – Transfer, Pennsylvania
1996 – 1997
· Delivered efficient, courteous service to customers. Prepared subs following established company guidelines while incorporating special customer requests.

LINE OPERATOR, Joy Cone Company – Hermitage, Pennsylvania
1986 – 1996
· Commended for strong work ethic. Operated various equipment and machinery to perform tasks: boxers, cartoners, baggers, forklifts, crushers, jacket machines.

EDUCATION / TRAINING / CERTIFICATION

Fire School • CPR • First Aid • Propane Firefighting
Licensed Cosmetologist, 2000, Penn State Cosmetology – Hermitage, Pennsylvania
Hair Designer, Nail Technician; license expires January 2006
EMT Certificate, 1990, Mercer County Living Center – Mercer, Pennsylvania
Graduate, 1988, Mercer High School – Mercer, Pennsylvania

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Legal professional with 20 years of business analysis, research, negotiation, strategic planning, risk management, and legal counsel for insurance companies with national and international operations. Lead legal counsel for general practice law, disposition of bodily injury cases, vehicle insurance infractions, and all documentation related to large scale corporate carriers. Management responsibilities included supervision of 32 attorneys, 11 support staff, implementation and management of all data use systems, work flow processes, staff reviews, and necessary Human Resource functions.

Completed training in leadership development, personnel management issues, negotiations, contract management, finance, communications, regulatory compliance, litigation, and numerous computer-based business applications. Legal roles include certified arbitrator, paralegal, and member/participant of Defense Research Institute, as well as the Ohio, Indiana, Kentucky and American Bar Associations.

EDUCATION

Ohio State School of Law, Columbus, OH
Juris Doctor

Northern Ohio University, Ada, OH
B.A., Political Science

SELECTED ACCOMPLISHMENTS

• Spearheaded demographic research of target markets to increase market share, visibility and profit; simultaneously identified multi-state expansion opportunities that added 12 attorneys, 12 support staff and increased revenues by over 35%.
• Established training program for associate attorney in practical elements of court conduct and litigation procedures, efforts lead to a 50% improvement in case results over a 12 month period, and saved the firm over $700K in attorney expenses; training program was formalized and established as a corporate standard.
• Applied new technology to administrative processes by placing personal computers on every desk. Added data-base driven legal research library, realizing a 100% increase in internal/external communication efficiency.
• Implemented technological advancement which included Modulaw, Lazer Attorney, and Juris software.
• Held multi-departmental supervision of a $2M operational budget, planning and conformity.
• Led internal audit of expenses to discover embezzlement issue that exceeded $100K.
• Perfomed Managing Attorney responsibilities included analysis of job descriptions, elimination of redundant work, and development of policy manual(s) and "best practice protocols", that increased efficiency, increased ownership of corporate goals and objectives, and eliminated staff turnover for 7 years.
• Identified paperwork bottle neck and modified accounting procedures to reduce 90% past due accounts by 50%.

CAREER HISTORY

Goldman and Frank, Jefferson City, MO
2000 - Present
Attorney/Office Manager Judge

Industrial Insurance Corporation, Jefferson City, MO
1999 - 2000
Staff Counsel/Managing Attorney

Maxwell Incorporated, Columbia, MO
1986 - 1999
Staff Counsel

Lincoln, Beale, & Frank, Columbia, MO
1982 - 1986
Attorney

Doyle and Associates, St. Louis, MO
1978 - 1982
Associate Attorney/Junior Partner Wilson

Helix Corporation, St. Louis, MO
1974 - 1978
Law Clerk

PRWRA Ric Lanham - rlanham@rlstevens.com - RL Stevens & Associates - http://www.interviewing.com

Max Miller
18 Central Avenue, Hoboken, NJ 10012 / Tel# (307) 555-9954 Email: maxm@myisp.com

Mechanical Engineer

SUMMARY

Mechanical Engineer with over 20 years experience designing and delivering engineering solutions for major construction projects. Specializing in HVAC systems using the latest components and techniques. Demonstrated ability to direct a team of technical professionals to meet or exceed project goals. Expertise in theoretical model analysis and prototype testing. Pioneer in applying computer technology to mechanical engineering processes achieving improvement in quality and savings in time.

SKILLS

· Innovation – research and apply new technologies and methods to improve service.
· Management – coordinate professionals to deliver integrated, high quality construction.
· Planning – institute long-range forecasting for growth and improvement.
· Technical expertise – in-depth knowledge of diverse aspects of mechanical engineering, recognized as an expert in HVAC systems.
· Client relations – maintain focus on client needs and expectations, follow-up to ensure satisfaction and improve products and services.

EXPERIENCE

MANNING AND ASSOCIATES, Jersey City, NJ
1994 - Present
Mechanical Engineer
Directed mechanical engineering team for major construction company, including personnel management, planning and budgeting, technical design, bids and working documents, project management, and quality control. Implemented and monitored strict use of project management procedures and systems. Researched new products and techniques in industry.
· Researched and implemented HVAC innovations, reducing costs by 22%.
· Developed detailed project proposals and presented recommendations to senior partners.
· Institutionalized process of conducting follow-up studies of engineering projects to identify opportunities to improve products or processes.
· Spearheaded long-range planning to prepare for growth and technological change.

HELIX INTERNATIONAL, Trenton, NJ
1991 - 1994
Industrial Engineer
Served as liaison between the engineers, architects, and clients for large-scale construction projects. Analyzed all technical drawings and identified inconsistencies among designs.
· Standardized working drawings and specification sheet formats across sub-contractors to improve communication.
· Developed simulated models of projects to conduct theoretical analysis of construction materials and techniques.
· Analyzed all change orders to quickly identify ripple effects on other systems.
· Constructed prototypes of specialized components to test durability and suitability.

OCTAGON, INC., Hoboken, NJ
1980 - 1991
Associate Engineer
Designed HVAC systems for office buildings, restaurants, hospitals, schools, and stores. Created detailed drawings and related documents for bids, coordinating with project engineers and architects. Presented alternative designs to engineering staff and clients.
· Calculated building HVAC requirements to ensure adequate capacity of system.
· Applied OSHA and EPA requirements and prepared documents to support permit and inspection process.
· Attended vendor presentations to learn about developments in HVAC technology.
· Applied CAD tools, reducing design time by 20%.

EDUCATION

Master of Science (Mechanical Engineering), 1980
Garden State University, Newark, New Jersey

Bachelor of Science (Mechanical Engineering), 1977
New Jersey State College, Trenton, New Jersey

CERTIFICATES and AFFILIATIONS

Certified Professional Engineer, State of New Jersey
American Society of Mechanical Engineers, Member

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Results oriented executive with comprehensive experience in non-profit and foundation administration. Proven ability to revitalize productive programs, identify and eliminate unproductive programs, conceive and implement new programs, and raise needed funds.

AREAS OF EXPERTISE

• Strategic planning • Program development • Assessment
• Budgets • Growth strategies • Relationship building
• Team building • Fund raising • Communication
• Research / data gathering • Gerontology

PROFESSIONAL ORGANIZATIONS

• President, Affordable Housing, Inc.
• Presidential Appointee, White House Conference on Aging.
• United States Representative to United Nations, Committee on Aging.
• National Counsel on Aging.
• Gerontology Society.
• Counsel of Senior Citizens.
• Community Policy Council of New York City Police Department.
• Vice Chairman, Planning Board of BakerTownship.
• Committee Member, Baker Township.

EMPLOYMENT

Manning Housing, Manning, NH
2001 - Present
EXECUTIVE DIRECTOR
Manning Housing is a $60 million non-profit affordable low-income housing development corporation with 10 full-time employees, 100 builders and tradesmen.

Spent great deal of time seeking funding for purchase of properties and development of joint ventures for future projects. Constantly interacted with contractors, developers, board members, and tenants.
• Created Sunside Village, a $5.3 million 36-townhouse community in Manning for low-income families. Developed and renovated abandoned buildings to create 30 apartments worth $4.7 million.

Northeast Senior Center, Inc, Manchester, NH
1974 - 1998
CEO/Ed. Founding
NSC is multi-service senior citizen program and is ranked in top 10 in country. NSC operates with $34 million budget with 273 employees.

Oversaw operation on day-to-day basis coordinating fund-raisers and developing and implementing new programs.
• Expanded agency from $125,000 to $25 million in 15 years. Expanded and developed much needed programs with city, state, and federal grants. Resolved expansion of Senior Citizen Center to a multi-purpose citywide program.
• Expanded and developed programs that could not be accomplished with government funds. Raised $9.2 million annually.
• Established Northeast Coalition for Senior Housing.
• Through networking and membership on various committees, developed professional contacts with various government agencies. As a result, organization received available funds majority of time. Became highly respected by government agencies.
Program accomplishments:
• Serviced 27,000 people 5 days per week at 6 nutrition sites.
• Assisted 760 people daily in Homebound Program.
• Created Senior Employment Program with 350 part-time older employees working in non-profit agencies.
• Created hospice for HIV people and Alzheimer's Center.

EDUCATION

Boston College, Boston, MA
M.A. in Gerontology, 1971
M.A. in Classics, 1970

CERTIFICATIONS

Fellow, College School of Gerontology, Class of 1994 honorary degree

PUBLICATIONS

. • National Council of Senior Citizens Convention, Older Workers in the Workplace
• Columbia University, Alzheimer's Study

LANGUAGES

Verbal and written proficiency in Russian, Greek, French, German, and Latin.

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Clerical or administrative position utilizing extensive experience in organizational administration, advanced office skills, and desire to improve the efficiency and quality of a growing organization.

SUMMARY

• Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry, coordinating with staff, scheduling appointments, banking, and accounts receivable.
• Well-developed communication skills demonstrated through professional verbal and writing abilities, client relations, marketing expertise, customer service skills, training new employees, and the ability to produce in-depth reports and correspondence.
• Consistently noted by managers, customers, and staff for superior job performance and timely completion of all assignments.
• Knowledgeable in computer operations and applications including Windows, Microsoft Word, Excel, Access, PowerPoint, WordPerfect, Internet, E-mail, and basic typing and keyboarding skills.

EXPERIENCE

ALLRIGHT PROFESSIONAL DETAILING, New Orleans, Louisiana
2000 - Present
Business / Office Manager
• Business Manager: Responsible for overall operations for a busy, successful, family-owned auto detailing and pressure washing business with up to eight full and part-time employees and three locations. Duties included sales and marketing, hiring and training staff, merchandising and building creative displays, creating graphics for signage and coupons, advertising, marketing, and promotional campaigns, negotiating with vendors, customer service, cash management, community relations, P&L accountability, and overall facilities management.
• Office Manager: Office Manager duties consisted of reconciliation and maintenance of daily cash reports, all accounts payable and receivable, cash handling, invoicing and billing, obtaining contracts, coordinating payroll, inventory control and ordering, daily posting of journal entries, bank deposits, inventory control, developing business plans and proposals, and reconciliation of bank statements.

JEFFERSON MEMORIAL HOSPITAL, Jefferson, Louisiana
1996 - 2000
Certified Nursing Assistant
• Assisted nursing staff on various units, with duties including prioritizing patient care, monitoring patient status, taking vital signs, patient grooming and bathing, conducting patient / family education and support, and other duties as needed.
• Entered medical data into computer system, maintained confidential records, provided patient care, and assisted with admitting, discharging, and transporting patients.

ASSOCIATED CHARITIES / HALSTON HOUSE, Belle Chasse, Louisiana
1994 - 1996
Certified Nursing Assistant
• Assisted the staff of a facility for severely disabled children, from infants to age 21 years. Handled emergency situations, took vitals, monitored patient condition, provided information to patients and families, and other medical duties as assigned.

LOUISIANA STATE UNIVERSITY at NEW ORLEANS, New Orleans, Louisiana
1992 - 1994
Data Entry / File Clerk
• Selected as Assistant to Director of the Financial Aid Department with a wide range of administrative and clerical duties. Performed alpha sorting of student files, calculated student loan totals for reporting purposes, and provided administrative support to student financial aid counselors.
• Answered incoming phone lines, provided basic financial aid information, created spreadsheets, performed word processing for documents and correspondence, operated automated office equipment, and handled filing, data entry, mail distribution, faxing, typing / word processing, preparing mass mailings, and collating.

WALGREENS CORPORATION, New Orleans, Louisiana
1989 - 1992
Sales Associate
• Coordinated daily retail sales of clothing, accessories, gifts, and related merchandise. Provided customer service and assistance in locating and choosing merchandise, assisted with special promotions and sales, served as a motivator for sales crew, and operated a cash register with cash, credit card, exchange, and return transactions. Successfully achieved daily, weekly, and yearly sales quotas.

EDUCATION

DELGADO COMMUNITY COLLEGE, New Orleans, Louisiana
1998
A.A., Business Administration

UNIQUE CARE NURSING SCHOOL, Gretna, Louisiana
1994
Certified Nursing Assistant Certification
Honors: Graduated Valedictorian with #1 Rank in Class

O. PERRY WALKER HIGH SCHOOL, New Orleans, Louisiana
1991
H.S. Diploma
Activities: Distributive Education Clubs of America Member, O.P.W. Dance Team

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Over 15 years cumulative experience in OSHA compliance development and maintenance; management; purchasing; customer relations; sales tracking; and cost control. Able to work with anyone under stressful conditions. Exhibit talent for consistently improving corporate quality standards through extensive research and honest hard work. Possess basic conversational French skills and basic computer software applications.

EXPERIENCE

Sports Company, New Iberia, LA
1998 - Present
Area Manager
Develop new sales contacts, effectively negotiate contracts, secure sign permits through government agencies, supervise construction staff and sign installation. Maintain positive cash flow. Schedule Accounts Payable and outline detailed business operations. Territory: State of Louisiana.

Beale and Frank, Lafayette, LA
1982 - 1998
Director (16 years)
Supervised contract labor and support staff of 12 in everyday operations. Confirmed and implemented technical decisions. Consulted and educated clients on merchandise, credit applications, and other financial matters. Provided personal and customer services. Prepared cost estimates, sales contracts, legal and governmental forms. Arranged for international shipments through governmental agencies.

Beale and Frank, Lafayette, LA
1976 - 1982
OSHA Compliance Officer
Promoted in 1992. Developed OSHA compliance programs, then implemented and conducted written and annual OSHA training programs for company. Researched local, state and federal governmental regulations. Recommended and engineered work practice controls. Monitored and tested exposure levels of hazardous substances; made technical decisions on infectious and/or contagious cases. Assisted government representatives with OSHA inspections.

Beale and Frank, Lafayette, LA
1970 - 1976
Purchasing
Prepared comprehensive summary of sales reports, analyzed detailed sales reports of merchandise and inventory analysis reports. Developed and implemented cost control measures. Trained and supervised staff in purchasing responsibilities. Supervised and controlled inventory and supply purchases. Monitored inventory levels and developed drop shipment schedules. Maintained Accounts Receivable.

Sunset Life Insurance Company, Houston, TX
1987 - Present
Sales Agent

EDUCATION

Commonwealth College of Science , Houston, TX
1984
Honor Graduate

LICENSES

Licensed Insurance Agent , State of Louisiana , 1987 - 2002
Funeral Director and Embalmer , National License , 1985 - 2002

AFFILIATIONS

• Former President, Louisiana Funeral Home Association - Member for 13 years.
• Louisiana Funeral Home Association - Member for 11 years.
• Former President, Gulf Coast Conservation - Member for 9 years.
• Charter Member, Lafayette Waterways Committee - Member for 8 years.

PRWRA Laurie Roy - PRWRA President - http://www.prwra.com - laurie@prwra.com

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PATH

Children's Services Department, County of Branbill, Lairre, Ontario
1988 - Present
Representative for Child Care
• Review all compiled data to determine eligibility of applicants for child care service financial assistance.
• Inspect Day Care Centers requesting Purchase of Service Agreements. Institute supportive measures to ensure operations are in compliance with Day Nurseries Act Legislation.
• Orchestrate workshops, from conception to completion, for in-home providers.
• Clearly explain legislative and regulatory policies to clients and providers, ensuring complete comprehension of all aspects of the service.
• Selected as Training Committee Member for municipal employees for county-wide Social Services Department.
• Top recruiter for sourcing, monitoring and training family home child care providers throughout Branbill County.
• Supervise and train up to 25 family home child care providers.
• Uphold complete confidentiality with all client assessments, reports and written communication.
• Facilitate OSAP application procedures on behalf of young mothers and monitor school attendance.
• Liaise with numerous agencies and institutions (e.g. Adult Learning Centers, schools, banks, OSAP offices, social workers, women's shelters and doctors' offices)

Living Tree Needlecrafts, Toronto, Ontario
1980 - 1988
Team Leader (part time)
• Recruited and trained new employees.
• Planned monthly meetings.
• Attended regular sales and motivational seminars.

Rainbow Nursery School, Larrie, Ontario
1981 - 1983
Supervisor
• Recruited to plan and supervise innovative pre-school and parent-toddler programs.

Illumination Nursery School, St. Anne College, Cornwall, Ontario
1979 - 1980
Teaching Instructor
• Designed and led classroom training for Early Childhood Education students. Assisted in the demonstration school.

Mental Health Associates, Cornwall, Ontario
1977 - 1978
Program Coordinator
• Developed and implemented activity programs within the community to prevent, rehabilitate and educate in the mental health field.
• Spearheaded successful public relations initiatives with community social agencies.

COMPUTER SKILLS

Windows 98, Word, Lotus Notes, e-mail, Internet, database (CCMS 3.3)

COMMUNITY/VOLUNTEER INVOLVEMENT

Co-Chair for Branbill County 'Christmas Delights Program' supporting Mental Health Larrie
Heart & Stroke Foundation and Cancer Society- fundraising campaign member
Past President of Association for Early Childhood Education in Ontario
Teacher Liaison for Parent Preschool Corporation

EDUCATION AND TRAINING

• Interpersonal Skills
• Dealing With Difficult People
• Interviewing Techniques
• Life Skills Coach (Core I)
• Life Skills Coach (Core II)
• Crisis Intervention
• Parent-Child Attachment
• WHMIS

Early Childhood Education (2 year program) and Arts & Science Program (1 year program)
Sir Sanford Fleming College, Peterborough

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

•Dedicated and caring nursing professional with a genuine concern for patient well-being.
•Consistently recognized for maintaining supportive and open family/client interactions.
•Adept problem solving capabilities: individually and as a team player.
•Skilled, clear communicator: both oral and written.
•Known for providing strong peer/team support.
•Demonstrated organizational excellence.

CAREER PATH

Community Care Center, Simson, Ontario
1988 - Present
Case Manager
• Utilize extensive community nursing experience to establish an empathetic and sensitive client rapport.
• Assess client needs and discuss client/care giver goals to determine strategies to meet objectives.
• Refer pertinent resources from within the community to the care givers to help facilitate client recovery.
• Provide problem solving skills to improve the functionality of the organization.

Victorian Order of Nurses, Simson, Ontario
1976 - 1988
Registered Nurse
• Provided medical care to those in need including, but not limited to diabetes, cardiac, wound and palliative care.
• Promoted to District Nurse within Oakwood area 1981.
• Selected as Team Leader for Oakwood branch.

Nursing Profession
1963 - 1976
Registered Nurse
Served as registered nurse team member in a variety of hospital, nursing home and V.O.N. settings within Ontario. Established self as skilled and respected professional for the balance of career in areas such as pre/post operative surgical floors, team leader positions and Director of Nursing.

SPECIALIZED TRAINING

Leadership Development: Home Care Case Management Leadership, Team Management, Image and Communication Skills, Conflict Resolution, Professional Responsibility & Liability, Capacity Assessment
Medical Training: Palliative Care, Diabetes, A.L.S., Alzheimer's, Stroke and Rehabilitation, Drugs, Geriatric Care, Chronic Obstructive Pulmonary Disease, Bipolar Disorder and Grief and Loss

COMMITTEE INVOLVEMENT

• Team member of Request for Proposal during contract transitions
• Task force member for selecting home making agency
• Committees: Contract Management, Virtual Team Palliative Care, Central Intake Quarterly, IHP, Records, Medical Supplies and Equipment, Red Cross Home Support

COMPUTERS

Windows 95, Word Processing, PMI, Internet, e-mail, fax

EDUCATION

St. Joseph's Hospital, Guelph, Ontario
Graduated Registered Nursing Program

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Human Resource/Personnel Manager with over 15 years experience in compensation design, benefits administration, recruitment, training, and knowledge of all federal and state employment laws. Key areas of experience include:

• Staff Training, Development and Management • Program Development and Implementation
• Problem-Solving and Complaint Resolution • Project and Department Management
• Employee Grievance Process • Labor Law and Regulation Compliance
• Needs and Risk Assessments • Pre-Employment Testing and Interviewing
• Legal Negotiations • Seminar and Workshop Development

HUMAN RESOURCE ADMINISTRATION

• Reduced employee turnover from 80% to 1%, maintaining a 1% turnover for the past two years.
• Assessed 5-10 applicants daily, for potential employment, matching them to employers' criteria for interpersonal skills, technical expertise, and learning potential.
• Updated departmental policies and procedures to comply with current employment laws. Created, designed, implemented, and updated all manuals for entire corporation.
• Handled 20-67 advertisement telephone calls daily, analyzed and correlated employee verification, conducted interviews, requested credit bureau reports, oversaw drug screening, and scheduled training.

TRAINING & STAFF DEVELOPMENT

• Provided monthly employee awareness seminars on topics such as current procedures, benefits, and policies.
• Conducted corporate training needs assessments. Planned, and delivered employee development programs.
• Trained, supervised, and evaluated staff, enabling them to improve skills and achieve work objectives.
• Mediated to identify and resolve conflicts between staff members, clarifying work relationships and alleviating communication problems.

PROGRAM COORDINATION

• Initiated partnering with management to coordinate and develop internal communications and promote organizational, personnel and employee developmental programs.
• Supervised and coordinated major projects of benefits, wage increases, and employee relations programs.
• Designed highly successful and innovative Human Resource plan -- assessed needs, developed guidelines, and updated to maintain proficiency and analyzed the program design to anticipate and minimize problem areas.

EMPLOYMENT EXPERIENCE

Maxwell Management, New York, NY
1995 - Present
Human Resources Manager

FJK Corporation, Seattle, WA
1989 - 1995
Human Relations Manager

Octagon, Inc., Seattle, WA
1980 - 1989
Assistant Personnel Director/Branch Manager

EDUCATION

Sonoma State University
1980
Masters, Education
Multi-Subject Teaching Credential

Sonoma State University
1978
B.A., Environmental Business

CONTINUING EDUCATION/TRAINING/SEMINARS

Hiring & Firing within the Law, Effective & Legal Hiring, Family Medical Leave Act, Americans With Disabilities Act, Time Management, Personnel Relations, Human Resource Planning, Wage & Salary Administration. Computer knowledge: Microsoft Word, Excel, Outlook, and Internet Research.

PRWRA Denette Jones - Accurate Typing Services - http://www.accuratetypingservices.com - ddjones@gowebway.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

• Comprehensive senior management experience in small to large service, manufacturing and distribution operations, specializing in business expansion and new product development, with full P&L responsibility, in a variety of U.S.-based and international industries.

• Advise CEO/President and Directors on emerging industry trends; proven ability to lead organizations through turnaround, critical startup and growth strategies; effectively spearhead acquisitions and joint ventures; private placement/IPO experience; corporate Board member.

• Skilled in strategic planning, market positioning, sales and account management, product rollout, process reengineering; contract negotiation, licensing agreements, client/supplier relations and government affairs and recruit and manage high-performance teams.

• Well-versed in intercultural business communication; consistently develop solid business contacts and relationships; in-depth knowledge of multiple-site MIS and electronic

CAREER BACKGROUND

Total Pharm Co., Inc, Long Island, NY
1997 - Present
C.E.O./ President
Hired to turnaround this international manufacturer and distributor of pharmaceutical products, employing 122, with direct P&L responsibility for $10 million in annual revenues.
• Increased sales by 40%, to overcome a five-year deficit.
• Eliminated 30% of overhead costs in the manufacturing functions and improved productivity by 50%.
• Re-positioned the Rx and OTC product lines to target three new high-growth market segments.
• Developed and introduced seven new ANDA's (FDA approved Rx products).
• Established licensing and distribution agreements with distributorships in the Ukraine, China, Taiwan, Hong Kong and Nigeria; other countries in process.

Nuthouse Consultants, New Canaan, CT
1982 - 1997
Partner and co-founder of this consulting firm, specializing in turnaround and interim management projects

Chef, Inc, Dallas, TX
1996 - 1997
Vice President and General Manager
Directed startup operations to expand into the hospitality and institutional feeding markets.
• Generated sales revenues of $10 million in the first year.
• Produced a business plan for a joint venture between Cendant and a hotel franchise chain.

Veri Corporation, St. Petersburg, FL
1996 - 1996
Executive Vice President/C.E.O.
Developed and implemented a five-year strategic plan, with a focus on export trade, for this startup $1.5 million manufacturer of infection control products for institutional, industrial and retail clients.
• Hired, trained and directed a 114-person sales and telemarketing group within two months of hire.

Kushi Macrobiotics Corporation, Stamford, CT
1994 - 1995
President/C.E.O./Director
Founded this natural/health foods marketer and manufacturing company in partnership with the internationally acclaimed Michio Kushi.
• Raised $2 million from a Private Placement Memorandum and $7 million from an IPO Prospectus; lead due diligence presentations to the financial community.
• Created and rolled-out a 33-item premium product line in nine months.

Culinar Sales Corporation, Blandon, PA
1991 - 1994
President/C.O.O.
Hired to turnaround operations and improve profits of this U.S. specialty and fancy food manufacturing subsidiary of Culinar, Inc. of Canada; positioned the company for divestiture in 1993.
• Increased sales by 92% by end-1993 and reduced sales costs by over 50%.
• Improved ACV distribution from 15% to over 70% in less than two years.

Rim Industries, Inc, Mt. Vernon, NY
1985 - 1991
President/C.O.O./Partner

Savoy Industries, Inc, New York, NY
1982 - 1984
Executive Vice President/C.O.O.

International Telephone & Telegraph Corporation, New York, NY
1974 - 1982
Group Vice President, Marketing & Development, Food Group
In charge of strategic and daily operations of more than 20 U.S. and European food/pharmaceutical companies with $2 billion in sales, including Continental Baking, Ashe Pharmaceuticals, Wonder Salted Snacks and Gwaltney Meats, with direct P&L responsibility for a $250 million marketing budget.
• Generated a 25% gain in media sales for same-dollar buys.
• Spearheaded a business development team which completed three acquisitions.
• Adjunct Professor of Marketing, University of Connecticut Graduate School of Business, 1980-1982.
• Promoted from Group General Manager, Cosmetics & Pharmaceuticals, 9/74-9/75.

Revlon, Inc., New York, NY
1970 - 1974
Director of Marketing
Responsible for the marketing and sales of Moon Drops, Natural Wonder, Ultima and Ehterca product lines.
• Achieved $400 million in annual sales.
• Launched six new products with combined revenues of over $75 million.

Almay Cosmetics Company, New York, NY
1966 - 1970
Director of Marketing & Sales
Managed ophthalmic and dermatological ethical and proprietary product lines.
• Pioneered today's Almay; repackaged the line from prescription products to fashion cosmetics.
• Increased sales tenfold, from $1 million to $12 million within one year.
• Promoted from Marketing Research Manager.

EDUCATION

Long Island University
M.B.A., Business Administration

Ohio State University
Bachelor of Science, Chemistry and Marketing Research

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Jose Padrino
1453 Amber Way, White Plains, NY 10256 / Tel# (718) 555-4432 Email: padrino@myisp.com

President and CEO

PROFILE

Chief Executive with over 20 years of corporate leadership experience. Rewarded for directing company and financial management, achieving desired levels of growth. Demonstrated ability to combine visionary, strategic, and tactical financial expertise to produce bottom-line results and financial strength. Instrumental in achieving significant cost reductions and revenue/profit improvements through reengineering, team building, and leadership expertise. Skilled negotiator and analyst with acquisitions, mergers, and divestiture experience. Awarded prestigious Malcolm Baldridge Award for outstanding re-engineering results.

KEY ACCOMPLISHMENTS

· Financial Analysis and Planning
· Investment Management
· Capital Budgeting and Administration
· Human Resources and Corporate Benefits
· Cost and Benefit Analysis
· Resource Planning and Allocation
· Staffing and Management
· Team Building and Leadership

PROFESSIONAL EXPERIENCE

THE ZANE COMPANY, White Plains, NY
1998 - Present
President and CEO
Managed the split of Zane into three distinct companies: VisionSystems, Optical Fibers, and Zane. Identified and resolved key issues, including personnel, real estate holdings, equipment, liabilities, intellectual properties, research/development functions, systems separation, and contract settlements, within time parameters for IPO.
· Led conversion and assimilation of two existing engineering organizations into unified systems, standards, and tools to reduce costs by $2.3M per year.
· Held Profit & Loss responsibility for capital budget of $104M, while managing program increases of 100% year over year.
· Spearheaded global ISO 9002 certification in an organization with over 2300 employees.
· Designed and coordinated the Business Process Analyst Group, establishing prioritization policies for organizational expenses based on Return On Investment projections.
· Cross-departmental planning and coordination led to shared expense solutions that resulted in savings of $138M in the first 12 months.
· Managed a team that identified and eliminated redundant functions and systems yielding a cost savings of $250M per year and a workforce reduction from 2300 to 1800.
· Directed a process to convert 700K engineering records from paper to digital format. Process resulted in the unification of 28 systems into three integrated programs, reducing ‘re-work’ by 38% and capital expenditures by $64.4M per year.
· Developed criteria to determine value and redundancy of suppliers, negotiated strategic partnership with ‘preferred providers’ based on volume discounts, reducing number of suppliers from 2000 to 300.

FERNDALE CORPORATION, Hartford, CT
1993 - 1998
Chief Financial Officer
Managed all accounting, financial, personnel, and computer systems activities for a combined group of entities with two trusts, six joint ventures, four “S” corporations, and over 60 limited and general partnerships with over $125 million in assets throughout five states. Negotiated over $50 million in new loans. Performed due diligence and integration for acquisitions and mergers – as well as multi-company consolidation, minority interest, and purchase accounting; SEC reporting (preparing 10Q-SB, 10K-SB, 8K, 14A, financial statements, and footnotes); assisted auditing firm with preparation of tax returns; developed capital and operating budgets; developed and monitored hedging plan; and prepared quarterly financial reviews for the board of directors.
· Supervised relationships with auditors, insurance brokers, banking institutions, and corporate legal counsel to manage audits, cash and credit management, negotiation of agreements, quarterly and annual SEC compliant financial reporting, and human resource issues.
· Developed financial and operational strategic plan and managed activities of service providers for five entities with annual sales of nearly $100 million in four states.
· Restructured entities and their ownership, managed acquisitions and divestitures, initiated profitability studies, and implemented fundamental operational changes in all entities.
· Managed and directed a wide range of strategic planning, financial analysis and organizational management functions for an entity with seven stores in two states and annual sales in excess of $100 million.
· Made recommendations concerning business policy, resource allocation, and strategic planning activities to improve bottom-line financial performance.

MAXWELL MANAGEMENT, Scranton, PA
1990 - 1993
President
Established strategic vision, elevated organization’s profile throughout the business community, and corrected inefficient practices. Sourced external government specialist to evaluate issues and produce recommendations. Consulted widely with key industry groups, employers, and regional officers to facilitate meaningful direction.
· Unified regional groups under a single entity, reducing expenses by $3.5 million.
· Initiated open communication and enterprise-wide education process to effect cultural changes and set long-term strategy.
· Evaluated, approved, and developed projects, securing public funding of $500,000.
· Formed key business and government liaisons to support new initiatives for community growth and expansion.
· Orchestrated $425,000 in local council and State Government co-funding projects in year 1992 creating 300 new jobs.

HIGHLAND CORPORATION, Albany, NY
1986 - 1990
Vice President, Business
Coordinated and directed financial analysis, planning, control, and reporting systems, made recommendations regarding business policy, resource allocation, and activities to improve the financial performance of an entity with 16 stores in three states and annual sales of $30 million.
· Restructured cash management and control systems reducing short-term financing requirements by $400,000.
· Forecasted capital requirements to plan for adequate financial resources.
· Evaluated alternative financing methods, generated financial models of each method, and presented findings to President and Board Members.
· Consolidated banking relations to achieve preferred status and improved service.
· Maintained and negotiated new financing contracts, realizing a 14% reduction in interest costs.

SFB, INC., New York, NY
1982 - 1986
Director, Business Operations
Managed daily business processing for international import/export firm, supervising 15 office and financial professionals. Prepared financials for company merger and restructuring, including standardization of data processing procedures and systems.
· Successfully merged Sales and Operations groups to achieve better coordination and streamline operations.
· Identified core similarities between data processing systems, and implemented standardized approach to eliminate duplicate tasks and restore cost efficiencies.
· Created a global marketing model to initiate a total market view in business planning.
· Executed deadline-dependent team project to resolve critical SAP system fault in stock control and customer service, reducing product re-allocations by 95%.

EDUCATION

Columbia University, New York, New York
Master of Business Administration in Finance, 1986

City College of New York, New York, New York
Bachelor of Arts (Economics), 1982

AWARDS

· Malcolm Baldridge Award, presented by the President of the United States
· CEO of the Year, Fortune Magazine, 1999
· Community Service Award, 1993
· Award for Excellence in Corporate Leadership, 1988
· Outstanding Masters Thesis, Columbia University

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Multilingual project manager with international experience in marketing, market research, and consulting. Extensive experience with start-up businesses, retail franchises, and OEMs. Manage customer relationships in international environments. Assist companies entering foreign markets. Flexible and willing to travel extensively and relocate nationally or internationally.

SELECTED ACCOMPLISHMENTS

• Spearheaded and established new niche market retail chain with exclusive contracts between head office in Japan and manufacturing companies in New York and Munich that generated over $1 million in revenue within 1 year.
• Proven success in reducing costs; producing substantial profits, even in declining and competitive markets; developing new procedures; problem solving; negotiating; communicating; and motivating employees.
• Led start-up company to achieve online retail sales of $1.5 million within 3 years.
• Innovative problem solver and effective communicator with out-of-the box mentality who develops quality management, marketing, and sales teams.
• Trained sales team of 20 employees on newly designed computer software usage and customer application.
• Supervised and trained new customer service staff in sales, cashiering, problem solving, and inventory control.
• Oversaw retail sales and customer service procedures for processing sales in excess of $4 million annually for 2 stores producing substantial profits.
• Advanced business knowledge in Spanish and Japanese.

EMPLOYMENT

Reed and Associates, Nagoya, Japan
2000 - Present
President / Owner
International corporation established in Japan in 1997 with American management and delivery / shipping branch. Startup with online retail sales of ice/roller hockey equipment with annual sales of $1.5 million. Ranked #1 ice hockey Internet site in Japan from 1998 - 2000.

Oversee P&L and prepare monthly/annual financial reports in Japan and US. Prepared financial analysis including cash flow, income statements, and balance sheets.
In charge of web-site development, marketing and advertising, sales, communications, and customer service.
Attend all overseas sporting goods and footwear trade shows in search of new products.
Recruit, train, and develop sales force in small call center.
Research and locate new business opportunities in ever-changing global economy.

• Established start-up business as foreigner in Japan. Obtained 99% of stock share in company (very unusual for foreigners).
• Brought company from debt to profit within 11 months by analyzing and implementing effective sales and accounting systems.
• Attained stable annual sales of $1.5 million within first 3 years.

SFB, Hiroshima, Japan
1998 - 2000
International Director/New Business Consultant
Company with with over 100 employees in 21 stores in Tokyo, Osaka, Nagoya, and Hiroshima with annual sales of over $100 million. Sells "extreme" sporting goods: surf-, skate-, snow-, and windboards and are ranked in top 5% in industry.

•Worked as Senior Management Consultant for start-up manufacturer of niche-oriented consumer products. Reported to President/CEO and supervised and trained 50 employees in software usage, direct sales, and footwear specialists.
•Formulated strategies and negotiated with manufacturers on key issues relating to pricing, delivery quantities, and business expansion.
•Oversaw retail sales and customer service procedures for processing sales of $1+ million annually.
•Directed training and management of retail sales and distribution of computerized foot pressure measurement system.
•Attended international manufacturing conventions to acquire new products and negotiate exclusive distribution contracts.
Acted as translator and new business development advisor.
• Fundamental in acquisition of 9 new stores. Increased annual sales from $53 million to $100 million in 1 year.
• Opened 2 new stores with annual revenues of $4 million. Secured 2 exclusive distribution contracts with German and American manufacturers.
• Increased footwear annual sales by 75% in 1 year.

Helix International, Nagoya, Japan
1997 - 1998
Translator/Import Specialist
Architectural firm/construction company with 250 employees and $500 million in annual sales.

• Managed 10 import specialists. Taught cost reduction methods for packing, shipping, and distribution of materials. Oversaw over $150 million worth of housing materials.
• Developed methods for reducing import duties by 45%. Reduced inventory losses from 9.5% to 3%.

VOLUNTEER/AWARDS/ASSOCIATIONS

Member, American Chamber of Commerce in Japan (ACCJ), 1997 - Present

Member, American Business Community in Nagoya (ABCN), 1996 - Present

Japanese Ministry of Education Fellowship (Monbusho) 1995 - 1997, Equivalent to US Fulbright

EDUCATION

University Graduate School of International Development, Nagoya, Japan
1997
M.A., International Cooperation
GPA: 3.95, Graduated in top 1% of class

CERTIFICATIONS
Intensive Japanese, YWCA Language School, Nagoya, Japan 1995
Intensive Spanish, Instituto de Relaciones Culturales, Mexico City, 1989

COMPUTER SKILLS

MS PowerPoint, Publisher, FrontPage, Outlook, Excel, Word. Corel Office, Word-Perfect, Photoshop, Illustrator, Intuit Kobanto (Japan), and Quicken.

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Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales and marketing executive with 19 years experience creating and building highly profitable business entities. Proven record of success obtaining and maintaining revenue streams in a volatile industry, while utilizing marketing abilities and creativity to secure new business. Background includes a combination of selling and purchasing high dollar packages of commodities and services, managing marketing and sales teams, networking industries, and developing long-term business relationships. Interact daily with major decision makers from oil and gas companies.

SUMMARY

• Identify and evaluate potential revenue opportunities.
• Develop and execute sales and marketing strategies to exploit competitors' weaknesses.
• Tailor pricing to maximize profits based upon market conditions.
• Expand existing accounts while securing new business.
• Arbitrate customer problems.
• Measure and track results.
• Maximize potential of marketing and sales personnel.

EXPERIENCE

Zane Company, Houston, TX
1993 - Present
President
Manage all sales, purchasing, and operational activities of an $8 million oilfield tubular goods company. Negotiate buying and selling packages ranging from $5,000 to $1.5 million. Interact with material control managers, purchasing managers, engineers, and senior executives with major oil and gas companies, as well as owners, company presidents, and management-level personnel with the major supply companies.
• Founded and managed this company from ground zero.
• Attained 200% of sales plan within 3 years.
• Grew the business from 0 to 40 accounts, with the largest account generating $1.5 million.

Jaybird Corporation, Houston, TX
1989 - 1993
Vice President of Sales
Managed up to $30 million in inside and outside sales activities, purchased and monitored between $12 million and $15 million in inventory, and supervised yard operations. Directed a staff of 10 sales representatives and 35 yard and office employees.
• Selected to spearhead the Houston office and improve operations.
• Reduced yard overhead by 30%, while improving productivity and increasing sales.
• Decreased labor costs by 50%, reduced sales staff to 5 representatives and yard and office staff to 20, and maintained revenues and production.

Helix International, Lafayette, LA
1986 - 1989
Vice President of Sales and Operations
Built sales, reviewed and approved quotes, and located pipe for specific projects. Developed new accounts for both the pipe sales and service departments. Learned all aspects of the business, including threading, inspecting, hydrostatic testing, and distribution.
• Expanded services in the Houston market and increased sales.
• Attained profitability the first time in company's history.
• Took over as operations manager with responsibility for inspections, threading, hydrostatic testing, and storage, while managing 3 sales representatives, 5 office staff, and 18 yard employees.

EDUCATION

Louisiana State University, Baton Rouge, LA
Bachelor of Arts
Kappa Alpha Fraternity

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Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SENIOR MANAGEMENT - BUSINESS DEVELOPMENT

Professional career reflects over 20 years of executive level management, marketing, business analysis and investing. Served as key decision maker in existing corporate, start up, entrepreneurial, and expansion environments. Leadership has been foundational in multiple mergers, acquisitions, and divestitures, each time results were beyond stated projections. Possess a demonstrated record of success to analyze viability of business ideas, design products and services that appeal to 'new growth niches', develop creative strategies to achieve goals, and implement processes that produce significant profitability and a loyal customer base.

ACADEMIC & PROFESSIONAL CREDENTIALS

Currently in pursuit of a Master of Business Administration from the DePaul University. Graduate credentials are supported by Management Studies Tripost (Bachelor of Science Equvalent) in Executive Business Administration from Cambridge University (Cambridge, England). Have also acquired a Science Certificate in Engineering Management from Purdue University.

Have enhanced academic and professional studies with additional training in, electrical engineering, small business development, strategic planning, quality service, strategic selling, project management, effective listening, and strategic negotiations. Received licenses and training certifications as: Master Electrician, Six Sigma Executive Certificate, ISO9000 Auditor. Technical aptitudes includes: expert level on all Microsoft products and Windows operating systems, VMX, Open VMS, UNIX, Oracle, SQLserver, dBase, C, C+, C++, Perl, Java, J2EE, Script, SAS, Hyperion, SPSS, Maximo, EntekIRD, Emerson, and SAP.

FUNCTIONAL ABILITIES

Finance:
• Lead the acquisition of Tulsa-based company that provided complimentary services to Entek business unit
• Participated on the strategic team that "divested" the $8M software business Erudite
• Researched and negotiated the acquisition of a dynamic modeling software firm, which expanded the organizational ability to offer simulation services to domestic and international businesses
• Researched and negotiated the acquisition of a specialty software and service provider, thereby increasing the offering of support to the process industry
• Lead the divestiture of VirtualPlant business unit to Avantium Technologies, which dramatically impacted the target market of process industry research and development, and increased core function and service
• Responsible for business development strategies for all organizations, with staff ranging from 14 to 225, and annual revenues ranging from $4M to $40M

Executive Management:
• Utilized the S8 process and other relevant techniques to analyze all business functions, created vision, mission, direction, define critical success factors, SWOT Analysis, measurable benchmarks and action plans
• Discerned niche for company start up: a high end provider of information management solutions for the Biomedical, Chemical, and Pharmaceutical industries, leading the Enterprise Management and Process Modeling efforts of all research and development divisions
• Developed a customized business software to leverage product line of automation controls and production simulators toward a new target market of Pharmaceutical and Chemical R & D
• Launched a joint venture for High Throughput Experimentation within the Pharmaceutical, and Chemical Markets; attained global leaders in chemical, biochemical research and investigations; acquired alliance and financial support of: Shell Chemical Company, Akzo Nobel Chemical, W.R. Grace & Co., Glaxo SmithKline, Pfizer, Generics Group, SR One, NIB Capital, Univerisities of Twente, Delft, and Eindhoven
• Turned a "simulation technology organization" with first quarter losses of $2M and sales $3M below goal, developed sales and engineering objectives to achieve $37M in new orders by year end (121% of target)
• Established international business alliances to produces $24M in sales against a $9M goal, growth of 223%
• Provided custom software, data management and technical methodologies to Medical SafeTec, Eli Lilly and Indiana University Medical Center, specialty focus included monoclonal antibody T-Cell characterizations

PROFESSIONAL & COMMUNITY LEADERSHIP

• 2002 - 2003 Executive Committee for Kennedy Krieger Institute (NIH Funded Study)
• 2002 - 2003 Scientific Advisory Board for Kennedy Krieger Institute (NIH Funded Study)
• 2001 - 2003 Chairman of the Board, Accelics, Inc.
• 2000 - 2003 Board Member, Scionics Corporation
• 2000 - 2001 Chairman of the Board, Avantium International B.V.
• 2000 - 2001 President and Executive Director, VirtualPlant, Inc.
• 1998 - 2001 Investor Relations Officer, GSE Systems
• 1999 - 2001 Executive Vice President and Executive Director, GSE System, Inc.
• 1998 - 2001 Managing Director, GSE Systems UK Limited, B.V, & Singapore
• 1998 - 2001 Executive Director, GSE Process Solutions, Inc.
• Advisor - University of Maryland, Baltimore County, MoshPit Business Competition
• Guest Lecturer - Johns Hopkins University, Entrepreneurship
• Mentor - 2002 - 2003 Kauffman Entrepreneur Internship Program
• Maryland Education Roundtable - Speakers Bureau
• Greater Baltimore Technology Council
• International Society for Pharmaceutical Engineers
• International District Energy Association
• Association for Services Management International
• Purdue University and Disney Institute Alumni
• Bethany United Methodist Church (Technology Chair, Media Director, Administrative Council,
• Senior High Youth Director, Baseball Coach, Soccer Coach and Referee - Certified USSF

CAREER HISTORY

Accelics, Incorporated
President / Founder

VirtualPlant Business Unit
1999 - 2001
President

GSE Systems, Incorporated
1998 - 1999
Executive Vice President

Entek IRD International
1997 - 1998
Senior Vice President (Service Ops)

Johnson Yokogawa Corporation
1996 - 1997
Business Alliance Manager

Johnson Yokogawa Corporation
1995 - 1996
Regional Sales Manager

Bailey Controls Company
1992 - 1995
National Account/Business Development

Bailey Controls Company
1989 - 1992
Advanced Application Engineer

Southern Incorporated
1984 - 1989
Owner/Principal Investigator

DETAILED WORK HISTORY

Accelics, Incorporated
2001 - 2003
President / Founder
• Created methodology and business approach for integrating disparate data sources for biomedical research
• Business process techniques were designed to allow multi-disciplinary analysis for disease research
• Findings led to more thorough understanding of therapeutic, treatment, and intervention options
• All methodologies were developed in compliance with HIPAA, FDA and other regulatory agencies
• Was personally awarded the 2002 Maryland Innovator of the Year for leadership at Accelics
• Business was selected as a finalists for the 2002 Maryland Incubator of the Year Company

President
1999 - 2001
VirtualPlant Business Unit
• Developed a customized business software to leverage product line of automation controls and production simulators toward a new target market of Pharmaceutical and Chemical R & D
• Launched a joint venture for High Throughput Experimentation within the Pharmaceutical, and Chemical Markets; attained global leaders in chemical, biochemical research and investigations; acquired alliance and financial support of: Shell Chemical Company, Akzo Nobel Chemical, W.R. Grace & Co., Glaxo SmithKline, Pfizer, Generics Group, SR One, NIB Capital, Univerisities of Twente

GSE Systems, Incorporated
1998 - 1999
Executive Vice President
• Turned a 'simulation technology organization' with first quarter losses of $2M and sales $3M below goal, developed sales and engineering objectives to achieve $37M in new orders by year end (121% of target)
• Hosted global conference on process simulation and control, with over 200 global research leader attending
• Established strategic plan to purchase BatchCAD Limited in the United Kingdom, to provided more detailed modeling software support to research efforts
• Divided the R&D division to exclusively pursue specialized functions, one to enhancement of existing tools, the other to focus on development of new technologies, products and services
• Promoted from SVP to EVP and given charge of all business unit operations

Entek IRD International
1997 - 1998
Senior Vice President (Service Ops)
• Lead business unit for industry leading provider of preventative maintenance equipment and services
• Designed technical education programs for end users to ensure optimum utilization of product capabilities
• Spearheaded an 'organizational change strategy' that moved the company from a man-hour labor support provider to a customer support/value based model; efforts increased revenue and customer satisfaction
• Developed a business process evaluation program, that allowed field service teams to assess facility performance, report & forecast modifications, and provide realistic benchmarks for proposed improvements

Johnson Yokogawa Corporation
1995 - 1997
Business Alliance / Regional Sales Manager
• Established international business alliances to produces $24M in sales against a $9M goal, growth of 223%
• Identified opportunity to position organization as 'single source provider' of control systems and control theories for large urban energy facilities, efforts increased annual revenues for JYC by $10M

Bailey Controls Company
1992 - 1995
National Account/Business Development

Bailey Controls Company
1989 - 1992
Advanced Application Engineer
• Researched available service products to determine 'target market' for food and pharmaceuticals industry
• Designed batch reactor specifications and guide for domestic and international business unit
• Developed new algorithms for biochemical processes, and modeling techniques for advanced reactors
• Specialty products for chemical and food industry generated $3M per year in 'new revenues'
• Selected top Sales Staff by company leadership and professional associates

Southern Incorporated
1984 - 1989
Owner/Principal Investigator
• Started independent consulting business focusing on Infectious Waste Management and Disposal
• Developed and Patented an electromagnetic cell separator, in partnership with Purdue University
• Received six U.S. Patents for work in laser and cooling technology for medical and defense industries
• Inventions, Patents, Publications, Presentations
• Title Date Patent Number
• Chemical Information Management System Oct. 10, 2000 60/238,446
• CAD Data Communication Interface and System Oct. 16, 2000 60/240,095
• Computer Architecture and Process for Modeling Process for Experimental Design
• Sept. 29, 2000 60/236,382
• Computer Architecture and Process for Rapid Product Development and for Automation and Simulation for Research and Development Sept. 29, 2000 60/236,383
• Multiple Experiment Kinetic Analysis Oct. 19, 2000 60/241,330
• Integrated Solutions for Research and Development Oct. 25, 2000 60/242,756
• Strategic Assessment Method and System for Rapid Product Development
• Nov. 7, 2000 60/246,079
• Data Communication Interface and System Oct. 16, 2000 60/240/058
• Analytical Instrumentation Interface System & Process Oct. 16, 2000 60/240,056
• Data Warehousing System and Architecture Oct. 16, 2000 60/240,059
• Interface and System Architecture for Controlling a Device Oct. 16, 2000 60/240,094
• Deterministic Method of Experimental

INVENTIONS, PATENTS & PUBLICATIONS

"Chemical Information Management System." Oct. 10, 2000. 60/238,446.

"CAD Data Communication Interface and System." Oct. 16, 2000. 60/240,095.

"Computer Architecture and Process for Modeling Process for Experimental Design." Sept. 29, 2000. 60/236,382.

"Computer Architecture and Process for Rapid Product Development and for Automation and Simulation fo." Sept. 29, 2000. 60/236,383.

"Multiple Experiment Kinetic Analysis." Oct. 19, 2000. 60/241,330.

"Integrated Solutions for Research and Development." Oct. 25, 2000. 60/242,756.

"Strategic Assessment Method and System for Rapid Product Development." Nov. 7, 2000. 60/246,079.

"Data Communication Interface and System." Oct. 16, 2000. 60/240/058.

"Analytical Instrumentation Interface System & Process." Oct. 16, 2000. 60/240,056.

"Data Warehousing System and Architecture." Oct. 16, 2000. 60/240,059.

"Interface and System Architecture for Controlling a Device." Oct. 16, 2000. 60/240,094.

"Deterministic Method of Experimental Design." Sept. 9, 2001. 60/328,325. • Invented and received U.S. Patent (#4,758,185) for the development of Infectious Waste Management System. System is used in hospitals to dispose of infectious waste by sterilizing and reducing bulk by a 10 to 1 ratio. Local landfills can then be used for disposal of the waste.

• Developed electromagnetic separator to work in conjunction with forms of Monoclonal Antibody. Engineered at Purdue University Research Labs, in association with Chemical Engineering grant.

• Successfully applied electromagnetic separator to medical environment. Designed and received U.S. Patent (#5,132,243) for cell separator through the use of Monoclonal Antibody, in conjunction with Indiana University Hospital.

• As project leader, developed advances in laser technology that have been applied to both the medical industry, and the Defense department. Received six (6) U.S. Patents for work in laser and cooling technology.

RECENT PRESENTATIONS

• Guest Lecturer - Johns Hopkins University, Homewood Campus - Department of Bio-Informatics.
• Deterministic Experimental Design - Nov. 2002 - CombiCat 2002, Philadelphia, PA - Global conference on the advancement of catalytic reaction chemistry.
• Research and Development Enterprise Management - April 2002 - EuroCombi 2002, Lisbon, Portugal - Global conference on R&D management, reaction chemistry, and information management.

AWARDS

2003 Maryland Industrial Partnership Grant Award
2002 Maryland Innovator of the Year and Incubator of the Year Finalist
1991 Bailey Controls Top Sales Person (out of 120 nationwide)
1995 Elsag Bailey Executive Club Top Sales Person
1996 & 1997 Johnson Yokogawa Top Regional Sales

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - rlanham@rlstevens.com - http://www.myexecutiveweb.com/rlanham

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE SUMMARY—TECHNOLOGY INDUSTRY

Award-winning e-business expert and pioneer with start up, accelerated growth, acquisition, and strategic alliances track record. Built award winning interactive design agency servicing Fortune 50 clients. Successfully directed company through changing markets and technologies. Expert in identifying and capitalizing on market opportunities, capturing key accounts, and outperforming competition. Exceptional team-leadership, negotiation, and client relationship skills.
· Quoted in various publications, such as: Crain’s NY, NY Post, and “Type” Magazine (Japan).
· Frequent speaker at Silicon Alley Breakfast Club, New York, NY.

STRATEGY / OPERATIONS
· Industry Pioneer - built 1st DTP-department for leading publishing firm – established one of1st digital design studios in New York City – created 1st Web sites for clients: Canon Digital Video, CMP Publishing, Digital Equipment Company (Alpha-servers), Petrossian Paris, Phillips-Van Heusen, Sobe Beverages, and Tishman Construction.
· Demonstrated skills in project management from brainstorming phase through award winning implementation, capitalizing on core competencies of technical and creative staff.
· Authored board-approved service model detailing acquisition and integration strategy.
· Thwarted $4 million acquisition mistake for ABC Firm by performing in-depth due diligence, revealing less-than-reported revenues and potential.

Marketing / Business Development / Finance
· Sustained 40% annual growth rate through 2000 within highly competitive market by developing strategic, long-term business plans, attracting and retaining talented staff, and cost control processes–outlasted and outperformed major industry players.
· Achieved profitability within 18 months after start-up, with no outside funding.
· Spearheaded and developed high-margin consulting business as new deliverable within Vizy Interactive.

Team Building / Relationship Management
· Easily communicate at all corporate levels; know how to find the right “tone”. Quickly build rapport and gain trust from peers and superiors. Demonstrated proficiency in consensus building, team building, and executive liaison affairs.
· Achieved outstanding staff retention rates by fostering employee empowerment and “open-door” policy. Decisive and pragmatic leadership style. Capable of managing staff of up to 150.
· Generated repeat and referral business through professional reputation as reliable business owner delivering high quality services, also resulting in attraction and retention of key accounts.
· Effectively managed teams to consistently meet project deadlines within budget restraints.

Technology / Design
· Possess unique combination of analytical, technological and creative talents: instrumental in successfully translating clients’ corporate identity and critical business processes into Web based business tools, using advanced communication, design, and technology skills.
· Developed and instituted project tracking methodology to aid in management of cross-functional teams, ensuring both client satisfaction and profitability.
· In-depth knowledge of offline and online design and technology; Internet tools, technologies, companies, and trends; cross browser environments, content management, technical development, hosting, and databases.

Professional Experience

ABBY INTERACTIVE, New York, NY—President
2000 to 2001
Reported directly to CEO, COO, and president of parent company. Managed operations of ABC Firm’s flagship office: accountable for strategic planning, operations, business planning and development, sales and marketing, technology, project management, finance and budgeting, contract negotiations, human resources, quality assurance, and P&L.
· Evaluated companies for acquisition worth up to $10 million.
· Expert negotiator and mediator; directed crisis communications arising from numerous management changes.

NEW TIME MULTIMEDIA, INC., NEW YORK, NY—President and Creative Director
1993 to 2000
Visualized and launched award winning interactive agency, (continuation of Electric Illustrator), servicing cross-industry Fortune 50 clients. Focused on attracting solid and varied accounts instead of investors, which resulted in strong and sustained revenues and company growth.
· Evaluated numerous acquisition offers; performed solid due diligence and in 2000, favorably negotiated sale of company to ABC Firm, a publicly held international interactive agency.
· Played key role in transitioning and launching predecessor company as new entity, Vizy Interactive (wholly owned subsidiary of ABC Firm); sustained team cohesion and profit gains and established new corporate identity and branding strategy.

NEW DESIGN, New York, NY—President
1990 to 1993
Founded and managed one of first digital design studios in New York City. Solely responsible for planning, business development, sales and marketing, process development, human resources, business law, real estate, and asset purchases.
· Held largest subcontracting account for AT&T interactive T.V. screen project through Ogilvy and Mather.

DESIGN INSTITUTE, BROOKLYN, NY—Instructor Advanced Computer Design
1990 to 1993

NEW YORK CONSULTING GROUP, New York, NY—Graphics Manager
1988 to 1990
Managed Graphics Department for New York office.

BARNSTEIN DIRECTORY, NEW YORK, NY—Desktop Publishing Manager
1986 to 1988
Recruited by senior executive to establish first DTP-department within firm.

Awards

International Web page award for Petrossian site, 2000
Deloitte & Touch “Fast 50” and “Fast 500” awards as one of fastest-growing technology firms, 1999
International Web page award for Sobe Beverage Web site, 1999
“Pencil” award for New Time Multimedia Web site, 1999

Education

SCHOOL OF VISUAL ARTS – HUNTER COLLEGE, NEW YORK, NY

English and Illustration Major – completed 3½ years of B.A. degree program before accepting position as Desktop Publishing Manager at Barnstein Directory.

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales and marketing executive with 19 years experience creating and building highly profitable business entities. Proven record of success obtaining and maintaining revenue streams in a volatile industry, while utilizing marketing abilities and creativity to secure new business. Overall background includes a combination of selling and purchasing high dollar packages of commodities and services, managing marketing and sales teams, networking industries, and developing long-term business relationships. Interact daily with major decision-makers from oil and gas producing, drilling, and supply companies, along with executives from a variety of other industries. Technically versed on most aspects of the oil and gas industry with diverse marketing abilities that may be used in any industry. Computer skills include Microsoft Windows 95, Word, and Works.

SUMMARY

EXPERIENCE

JAYBIRD CORPORATION, Houston, Texas
President, 1993 - Present
Manage all sales, purchasing, and operational activities of an $8 million oilfield tubular goods company. Negotiate buying and selling packages ranging from $5,000 to $1.5 million. Interact with material control managers, purchasing managers, engineers, and senior executives with major oil and gas companies, as well as owners, company presidents, and management-level personnel with the major supply companies.
· Founded and managed this company.
· Attained 200% of sales plan within 3 years.
· Grew the business from 0 to 40 accounts, with the largest account generating $1.5 million.

DOYLE AND ASSOCIATES, Houston, Texas
Vice President of Sales, 1989 - 1993
Managed up to $30 million in inside and outside sales activities, purchased and monitored between $12 million and $15 million in inventory, and supervised yard operations. Directed a staff of 10 sales representatives and 35 yard and office employees.
· Selected to spearhead the Houston office and improve operations.
· Reduced yard overhead by 30%, while improving productivity and increasing sales.
· Decreased labor costs by 50%, reduced sales staff to 5 representatives and yard and office staff to 20, and maintained revenues and production.

HELIX INTERNATIONAL, Lafayette, Louisiana
Vice President of Sales and Operations, 1986 - 1989
Built the sales side of the business for 1.5 years throughout Texas and Louisiana. Reviewed and approved quotes, and located pipe for specific projects. Developed new accounts for both the pipe sales and service departments. Learned all aspects of the business, including threading, inspecting, hydrostatic testing, and distribution.
· Expanded services in the Houston market and increased sales.
· Attained profitability the first time in this company's history.
· Took over as operations manager with responsibility for inspections, threading, hydrostatic testing, and storage, while managing 3 sales representatives, 5 office staff, and 18 yard employees.

GOLDMAN AND FRANK, Lafayette, Louisiana
Vice President, Sales and Marketing, 1983 - 1986
Managed all sales operations and personally sold products from 3 companies under the company umbrella. Territory generated $40 million in sales from pipe and supply, wellhead, and float equipment. Supervised 15 sales representatives. Coordinated and directed all advertising and marketing activities. Budgeted, managed, marketed, and organized all tradeshow activities.
· Evaluated market expansion opportunities and recommended expansions or potential acquisitions.
· Assisted in opening offices in New Orleans, Louisiana and Oklahoma City, Oklahoma.

EDUCATION AND TRAINNG

Louisiana State University
Post Doctorate

Dale Carnegie Sales Training - Direct Sales, Sales and Marketing Management

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

• Results-oriented Executive Assistant with experience in business development, communications, marketing, customer service, business administration, and client relationship management.
• Proven success in providing high level of support for executives within multimillion-dollar corporations.
• Streamlined business processes and increased productivity levels within organizations.
• Dynamic leadership abilities concerning teams and training initiatives.
• Exceptional interpersonal, analytical, and communication skills.

EDUCATION

Connecticut College, New London, CT
2002
Bachelor of Science, Business Administration

PROFESSIONAL BACKGROUND

Gold Distributing Company, Havens, CT
2003 - Present
Executive Assistant / Product Promotion Specialist
Managed all aspects of business administration on a daily basis. Cultivated relationships with clients on a daily basis. Researched and resolved client issues.
• Participated in product promotions for local restaurants and bars, which resulted in increased exposure within highly competitive markets.
• Provided exceptional level of support, which ensured a high level of client satisfaction.

Camp Friendly, Estes Park, CO
2002 - 2003
Administrative Assistant / General Counselor
Spearheaded safety initiatives associated with the program on a daily basis. Conducted parent/counselor interview sessions geared toward relaying progress of children in the program.
• Played a key role in streamlining administrative processes and increasing operational efficiency levels.
• Interacted with campers and families concerning administrative paperwork, which ensured compliance to organizational policies and procedures.

Sanders Hair Design, Katy, MA
1998 - 2002
Receptionist / Desk Clerk
Coordinated schedules for all professionals. Organized travel itineraries involving foreign and domestic travel. Led customer service initiatives on a daily basis.
• Provided highest level of customer service, which resulted in increased customer retention levels.
• Handled financial management responsibilities concerning cash receipts, cash disbursements, and cash flow management.

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Project, QuickBooks Pro, Quicken, WordPerfect, Quattro Pro

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - resumesAP@aol.com - http://www.careerparadigms.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Offering strong leadership experience as both a project manager and industrial / commercial construction superintendent. Experience includes safety; quality control; supervising team members and subcontractors; writing project plans, reports, and documentation; scheduling; reviewing bid proposals and awarding contracts; preparing budgets; and controlling expenses. Proven record of success completing projects on time and under budget. Expertise includes bioremediation, petrochemical turnaround and shut down, and industrial and commercial construction. Utilized Spanish language skills to communicate with project team members in Mexico.

EXPERIENCE

Dunham Environmental International Co
1999 - Present
Project Manager / Superintendent
Coordinated three technologies (bioremediation, thermal desorption, and incineration), and managed teams of up to 70 laborers, managers, engineers, superintendents, and subcontractors for environmental projects in Mexico. Interacted with plant managers, quality assurance regulators, and government officials as far up as the Governor and Secretary of SEMARNAP. Worked with the company's president to review bid proposals and award contracts. Reported to the president of Dunham Environmental -- Mexico.
• Managed a $17.5 million project covering over 26 acres of this pesticide/herbicide plant, the largest single private environmental remediation project of its time in Mexico's history.
• Completed $2 million under budget, since bio-restoration was so successful.
• Recognized as a 'glowing environmental success' and plant was awarded a 'Clean Certificate' by the government of Mexico.
• Involved transportation of toxic waste, heavy equipment, vacuum trucks, electrical and mechanical components, maintenance, cleaning services, environmental drilling, and water sampling.
• Instituted an onsite safety program, working with safety engineers and following U.S. EPA standards for supplying breathing air during excavation (achieved a 100% safety record with no accidents).
• Coordinated and directed a two-part project in Hildago, Mexico, working as a field superintendent and supervising up to 35 electricians, metal erectors, form carpenters, concrete laborers, dirt contractors, painters, and welders. Erected and constructed a $150,000 metal and concrete warehouse and expanded an existing incinerator with a $300,000 budget.
• Originally hired as an assistant project manager; promoted to project manager within three months.

Austin Industrial / HB Zachry / Brown & Root / JE Merit
1991 - 1999
Gained extensive turnaround and shut down experience in the petrochemical industry.

Nationwide Steel Co
1990 - 1991
Plant Manager
Managed all plant operations, processing between 300 and 400 tons of steel per month. Reported to the company's owner and supervised truck drivers, metal workers, laborers, crane operators, shift foremen, quality control managers, safety managers, and engineers.
• Instituted and implemented a facility cleanup and safety program that achieved a totally clean record at 100% safety with no accidents, a 75% improvement level.
• Increased production by 40% to 45% within the first four months by hiring more qualified employees, instituting higher training standards, and coordinating production more efficiently.

Dixie Chemical Plant
1987 - 1990
General Foreman
Coordinated industrial construction operations for this petrochemical plant. Supervised 7 foreman responsible for up to 60 carpenters, ironworkers, pipefitters, boilermakers, and welders. Originally hired as a crane operator; promoted to foreman and supervised 25 crew members at the Houdialle pre-stress concrete plant.

Early Enterprises
1985 - 1987
Foreman / Superintendent

John Brown Constructors / S&B Constructors
1979 - 1985
Carpenter

TRAINING / EDUCATION / AFFILIATIONS

Excavation Safety -- Texas A&M University; HAZMAT; General Coursework -- Alvin Community College
Volunteer -- The Orange Show -- Art Car Parade
Member -- United States Golf Association (USGA)

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Project Manager with 14 years experience in commercial and residential construction experience, specializing in the management of construction projects.

Highlights includes:
• Tracking budgets and controlling expenses.
• Estimating project costs and determining net profits.
• Purchasing, inventory management, and overseeing equipment maintenance and repair with an emphasis on preventive maintenance.
• Negotiating contracts, overseeing subcontractors and laborers, invoicing, and billing.
• Analyzing job sites, and writing project work orders for equipment, vehicles, and materials.
• Insuring availability of materials, equipment, and supplies for each project.
• Maintaining quality control and insuring project is completed on schedule, within budget, and according to company and client specifications.
• Serving as liaison between clients and contractors.
• Communicating with developers and owners regarding scheduling, completion, and resolution of problems.

EXPERIENCE

Geo Consultants, Houston, Texas
1997 - Present
Project Manager / Estimator / Purchasing Agent
Manage all activities of construction projects with carpenters, electricians, plumbers, and concrete finishers. In addition to duties listed in profile, coordinate the purchase of over $100,000 in supplies, equipment, vehicles, and construction materials such as lumber, concrete, and steel. Oversee the maintenance and repair of more than $150,000 in capital equipment and vehicles, such as generators, compressors, forklifts, backhoes, dozers, digging equipment, one ton trucks, dump trucks, and bobcats.
• Instrumental in the awarding of a city contract to build a perimeter wall in a certain area (oversaw construction and achieved a minimum 35% net profit).
- Designed a specialized steel fence and oversaw its construction around the perimeter of a facility. Completed on time with a minimum 30% net profit.

Goldman and Frank, Houston, Texas
1994 - 1997
Project Manager / Estimator / Purchasing Agent
Managed all aspects of a commercial and residential construction company that specialized in fencing and light construction. Negotiated and secured equipment and materials for each project. Oversaw carpenters, welders, installers, and a sales representative.
• Grew the business from its start, achieving as high as a 80% growth over one year's timeframe.

Octagon, Inc., Houston, Texas
1991 - 1994
Project Manager / Estimator
Supervised up to 12 employees involved in the construction of commercial and residential fencing.
• Achieved a significant growth in business so that it could be sold at a profit.

Manning and Associates, Houston, Texas
1988 - 1991
Project Manager / Estimator
Maintained similar responsibilities as current position except for purchasing and maintenance of equipment.

Additional Experience
- Acme Resources - Leadman, Supervisor, Manufacturing Engineer Assistant, Machinist
- Soda Bottling Co. - Route Salesman
- U.S. Marine Corps (active duty and reserves).

EDUCATION

The University of Texas at Austin, Austin, Texas
B.A., Business

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROJECT MANAGEMENT
Specializing in Peacekeeping within International Forums

Experience in working with an array of volunteers and coordinating activities.
Possesses a broad understanding of office practices, functions and equipment.
Knowledge of planning and preparation needed for small and large events.
Highly motivated, a self-starter with multi-tasking skills.
Experience in working with volunteer organizations.
Excellent skills in facilitation and presentation.
Can be counted on to get the job done.
Intermediate French language skills.

PROFESSIONAL CAPABILITIES

· Extensive experience in customer service and supervision of employees.
· Broad understanding of business functions and processes, including knowledge of accounting and bookkeeping.
· Coordinates and executes twice weekly recreation activities for children, as well as monthly themed activities, and nine special activities over the March break.
· A partner in coordinating care of over 3000 refugees.
· Implemented “self-support” program with fellow Senior Customer Sales. Representatives of Chapters to increase efficiency.
· Broad knowledge of office computer applications and clerical duties.
· Implemented many new marketing ideas, which received recognition from CEO of Chapters.
· Department saw an increase of 11% in sales after first 4 months of employment as the Head of the children’s department.
· Progressively developed Human Resource skills as the immediate supervisor of a staff of eight employees.

EDUCATION AND PROFESSIONAL COURSES

· M.A. War Studies, Royal Military College of Canada (distance education), in progress.
· B.A. History, Royal Military College of Canada, May 2002.
· Certificate in Defense Management, Royal Military College Of Canada, in progress.
· Officer Professional Military Education, Royal Military College of Canada, in progress.
· NATO SHAPE School, Oberammergau Germany, July 2001. Civil Military Co-Operation and Civil Emergency Planning and Preparedness Course.
· Pearson Peacekeeping Center, Nova Scotia, October 2001. Civil Military Cooperation Course (negotiation, emergency planning and information campaigns were an integral part of course).

RELATED ACTIVITIES

· Op Parasol. Kosovar Refugee Relief Effort, Mountainview Base, Summer 1999. Participated in the planning and implementation of, and was in charge of aspects of feeding over 3000 refugees. Worked with hundreds of volunteers, and coordinated with many relief and volunteer organizations.
· Queens University Model United Nations, November 2001. (Best Delegate Award)
· Harvard University Model United Nations, February 2001.
· Queens University Model United Nations, November 2000.
· Published in the Army Doctrine and Training Bulletin, Vol. 5, No. 1, Spring 2002. Fighting the Good Fight: A Comparative Study of Military Ethics in Operations Other Than War, pp 38 - 42.

ADDITIONAL WORK EXPERIENCE

Chapters – Kingston – Ottawa
2002 – Present
Cashier, Bookseller,
Senior Customer Sales Representative, Children’s Books
· Very knowledgeable of bookkeeping and accounting procedures associated with tracking daily sales and cashier reports, fluent in the use of computer databases for stock tracking and ordering.
· Implemented programs to make Seniors more efficient in daily tasks.
· Developed marketing features which received praise form CEO and top executives.
· Created, organized and administered recreation programs for children. Two activities every week, special activities on a monthly basis, and nine activities over the March break. Consulted and coordinated these efforts with the Regional Marketing Manager.
· Strongly developed Human Resource skills, manages a staff of eight.
· Committed to customer satisfaction, maintains a customer focused approach.
· Liaise regularly with Section, General, and Regional managers.
· Implemented a supplemental rewards program to encourage better performance from staff members.

Cara Foods – Swiss Chalet/Kelsey’s – Kingston
1997 – 2001
Waitress, Bartender, Supervisor
· Worked well under pressure with a heavy workload, multitasking a must.
· Delivered outstanding customer service, a consistent team player.
· Familiar with the bookkeeping and accounting practices associated with maintaining records of sales and cashier floats.
· Was offered position as manager of a restaurant in recognition of excellent performance.

Nicole Miller - resumes@milroyconsultants.com - http://www.milroyconsultants.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Offering more than 13 years of commercial and residential construction experience, specializing in the management of construction projects.

Overall background includes:
• Tracking budgets and controlling expenses
• Estimating project costs and determining net profits
• Purchasing, inventory management, and overseeing equipment maintenance and repair with an emphasis on preventive maintenance
• Negotiating contracts, overseeing subcontractors and laborers, invoicing, and billing
• Analyzing job sites, and writing project work orders for equipment, vehicles, and materials
• Insuring availability of materials, equipment, and supplies for each project
• Maintaining quality control and insuring project is completed on schedule, within budget, and according to company and client specifications
• Serving as liaison between clients and contractors
• Communicating with developers and owners regarding scheduling, completion, and resolution of problems

EXPERIENCE

FOUR SEASONS DEVELOPMENT CO., INC, Houston, Texas
1997 - Present
Project Manager / Estimator / Purchasing Agent
Manage all activities of construction projects with carpenters, electricians, plumbers, and concrete finishers. In addition to duties listed in profile, coordinate the purchase of over $100,000 in supplies, equipment, vehicles, and construction materials such as lumber, concrete, and steel. In addition, oversee the maintenance and repair of more than $150,000 in capital equipment and vehicles, such as generators, compressors, forklifts, backhoes, dozers, digging equipment, one ton trucks, dump trucks, and bobcats.
• Instrumental in the awarding of a City of Houston contract to build a perimeter wall in the Galleria area (oversaw construction and achieved a minimum 35% net profit)
• Designed a specialized steel fence and oversaw its construction around the perimeter of a facility which is part of the University of Texas-Houston Humanities Center (completed on time with a minimum 30% net profit)
• Achieved a 40% net profit from another University of Texas-Houston Humanities Center project that involved perimeter fencing (added aesthetic value, created a positive relationship with UT officials based on high quality of workmanship, and was completed on schedule)

TRI STAR FENCE CO, Houston, Texas
1994 - 1997
Project Manager / Estimator / Purchasing Agent
Managed all aspects of a commercial and residential construction company that specialized in fencing and light construction. Negotiated and secured equipment and materials for each project. Oversaw laborers such as carpenters, welders, installers, and a sales representative.
• Grew the business from ground zero, achieving as high as a 80% growth over one year's timeframe

TEXAS FENCE AND IRON CO, Houston, Texas
1991 - 1994
Project Manager / Estimator
Supervised up to 12 employees involved in the construction of commercial and residential fencing.
• Achieved a significant growth in business so that it could be sold at a profit

FOUR SEASONS DEVELOPMENT CO., INC, Houston, Texas
1988 - 1991
Project Manager / Estimator
Maintained similar responsibilities as current position except for purchasing and maintenance of equipment.

ADDITIONAL EXPERIENCE

Vetco Gray
1977 - 1988
Leadman, Supervisor, Manufacturing Engineer Assistant, Machinist

Coca-Cola Bottling Co.
Route Salesman

U.S. Marine Corps
(active duty and reserves).

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Position utilizing solid background in property management, construction, and building inspection.

SUMMARY

• Inspect building sites to ensure construction meets building codes and work area adheres to OSHA safety regulations.
• Interact extensively and maintain ongoing contact with home and business owners, as well as subcontractors.
• Manage all general maintenance, repair work, refurbishment, and upkeep, including plumbing, electrical, roofing, drywall, grounds keeping, concrete, masonry, flooring, painting, and finish work.
• Oversee human resources functions, including interviewing, hiring, training, motivating, and evaluating personnel.
• Schedule employees and assign work to meet deadlines.
• Prepare estimates and bids for construction and maintenance work.
• Supervise activities of work crews engaged in masonry work, general construction, building and grounds maintenance, and heavy equipment operation.
• Utilize financial skills in preparing budgets and bids.
• Conduct tests and inspections, read blueprints, and work to architects' specifications.
• Order supplies and materials and maintain inventory control.

EDUCATION

Spokane Community College, Spokane, Washington
1998
A.A.S., Construction Technologies

Sage Junior College, Albany, New York
1985
Residential Wiring and Air Conditioning

Additional Training
Albany County College - Construction Safety and OSHA Regulations and Rules
State of New York - Building Contractor's License

EXPERIENCE

Romanov Properties, Spokane, Washington
1998 - Present
Property Foreman

Self-Employed Landlord, Spokane, Washington
1995 - 1998
Property Manager

Self-Employed Contractor, Albany, New York
1987 - 1995
Residential/Commercial Mason

Maxwell Management Group, Albany, New York
1983 - 1987
Assistant Building Maintenance Foreman

PRWRA Freddie Cheek - Cheek & Cristantello Career Connections - fscheek@adelphia.net

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Purchasing and engineering professional with 21 years experience in negotiating prices and terms, improving inventory control and purchasing systems, overseeing quality control, shipping and receiving, purchasing and inspection of high tech parts, electronic components, and equipment. Noted for staff leadership, improving accuracy, efficiency, and cost reduction.

EXPERIENCE

Helix Semiconductor, Calabasas, CA
1994 - Present
Purchasing, Receiving & Inventory / Quality Control Supervisor
• Hired as Purchasing Agent and Receiving Clerk but promoted to Inventory Control Supervisor, Receiving Supervisor, Quality Control Supervisor, and Purchasing Supervisor due to management capabilities, technical skills, and ability to motivate employees.
• Oversee all purchasing operations for this $1 million company providing assembly of switching systems for various electronic applications, and coordinate daily work schedules and special projects with a staff of 20-30 employees, including training and supervision.
• Major clients include Raytheon Systems Corp., Raytheon E-Systems, Boeing Defense & Space Group, Boeing North American Rocketdyne Division, and Lucent Technologies.
• Handle purchasing, inspecting, and negotiating favorable pricing on inventory with a $60,000 purchase value / $500,000 inventory value, including printed circuit boards, sheet metal machine parts, and various electronic components (capacitors, resistors, connectors, conductors, transformers, etc.).
• Determine bidders list, analyze quotations, read data sheets and blueprints, select qualified vendors, negotiate prices and ship terms, compare quality, oversee receiving, inspection, and returns, and manage inventory control and stockroom.
• Seek ways to reduce purchasing costs on machine-fabricated and sheet metal parts through engineering knowledge and successful negotiations. For example, reorganized the stockroom resulting in more accurate inventory procedures and better recordkeeping.

Engineering Inc., Canoga Park, CA
1991 - 1994
Design Mechanical Engineer
• Served as Design Engineer for a sheet metal machine shop / engineering firm providing housings, and other sheet metal items for defense contractors, government contractors, and aerospace companies.
• Handled analysis of engineering sketches, reviewing specifications, and using data and drawings to assist in production. Determined design factors including size, geometric shape, depth, and wall thickness to set up computerized numerical control (CNC) to produce machine parts and components from blueprint.
• Established programs to produce electronic hardware and tooling for production requirements, performed in-process quality inspections, and ensured compliance with design specifications.

Knitwear Factory, Siauliai, Lithuania
1988 - 1991
Knitwear Technologist
• Set up computerized knitting machines for various knitwear designs and sizes for production of sweaters sold in upscale department stores and other retail shops.
• Inspected products for quality and thickness, selected knitwear by rate and size, and assisted designers in preparing new fabrics into production.

Fabric Factory, Vilnius, Lithuania
1984 - 1988
Designer
• Designed three new, high-quality, cotton upholstery fabrics, as well as two original designs utilized in ongoing production for end use in furniture upholstery, curtains, draperies, and other fabric applications.
• Created new color variations and introduced new interweaves in fabric production, set up looms and jacard machines, checked patterns and inspected fabrics in-process to ensure design quality. Prepared for trade shows.

LENTVARIO CARPET FACTORY, Lentvaris, Lithuania
1981 - 1984
Production Supervisor
• Supervised a crew of 120 employees in a carpet manufacturing plant specializing in production of wool and cotton natural fiber rugs. Duties included organizing workflow, planning materials availability, scheduling shifts, and forecasting production levels.
• Additionally responsible for HR functions, training of new staff, supervision of crews, quality control, safety, maintenance of equipment, and overall facilities management.

EDUCATION

Occupational Center, Woodland Hills, CA
1999
CAD / Electronic Drafting Studies
• Completed two semesters and over 120 hours of instruction.

State of California
1997
Notary Public License

Payroll Corporation
1996
PC Payroll Certification

Semiconductor XYZ, Calabasas, CA
1994
On-the-Job Training
• Purchase and Price Negotiations, Maximize Optimum Stock Levels, Management of Shipping and Receiving, Inventory Control, Ensuring Quality Control, Vendor Relations, Understanding Electronic Components, Use of Blueprints for Inspection of Parts and Equipment

University, Kaunas, Lithuania
1981
Bachelor of Science, Engineering Technology / Textile Engineering

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Over 20 years of success in Quality Engineering and Quality Inspections in the Nuclear, Fossil Fuel, and Chemical industries.
• AWS Certified Welding Inspector with proficient, hands-on experience.
• Exceptional knowledge of numerous Quality Assurance Programs utilizing NQA-1 Standards, quality surveillance and audits of subcontractors (MK-Ferguson, Lockheed Martin, and Bechtel).
• Conduct vendor audits and surveillances.
• Excellent working knowledge of company safety standards policies and procedures.
• Productive, multi-task oriented, adapt well to change, good work ethics, and meticulous.
• Excellent troubleshooting, problem-solving, and decision-making skills.
• Safety conscious; no lost work time due to accidents; physically fit.
• Working knowledge of Word, Excel, Windows, LotusNotes, PassPort, E-mail, and Internet.
• Security Clearance : "L"

WORK EXPERIENCE

Helix Power Company, Boise, ID
1999 - Present
Quality Engineering Supervisor
• Provided quality engineering support to ensure implementation and compliance standards are met.
• Reviewed and approved Work Control Documents to ensure documentation and inspection requirements are included in the work packages.
• Determined inspection planning for requisitioned items.
• Conducted internal audits, surveillances, and self-assessments to support Radioactive Waste. Management Complex (RWMC) operations and maintenance.
• Interpreted Quality Assurance (QA) specifications and standards.
• Interfaced with System Engineers, Subcontractors, DOE, Craft Foremen, and Work Planners.
• Facilitated the Nonconformance (NCR) and Program Deficiency reporting (PDR) Systems.
• Inspected vendor sources and evaluate potential supplier's QA Programs.

Helix Power Company, Boise, ID
1998 - 1999
Lead Quality Engineer
• Assigned jobs for QI's and QE's on 3100 cubic meter project. Reviewed shipping and loading documentation for WIPP shipments.
• Reviewed Procurement Documents for applicable requirements.

Octagon Industries, Spokane, WA
1997 - 1998
Compliance Coordinator
• Developed and maintained a Self-Assessment Program to assess and document RWMC compliance with federal, state, and company requirements in accordance with Resource Conservation and Recovery Act (RCRA).
• Coordinated and developed Self-Assessment schedules with Environmental Safety, Quality, Managers, and employees.
• Audited, assessed and inspected findings and assigned corrective actions to proper individuals.
• Entered information into a commitment tracking system and tracked data until completed.
• Ensured surveillances, audits and appraisals were conducted regularly to assess compliance with applicable procedures, directives, and orders with environmental, safety and health considerations and maintained an efficient records system.

Octagon Industries, Spokane, WA
1995 - 1997
Lead Quality Engineer
• Provided quality engineering support and oversight to line construction management organization.
• Directly interfaced with Area Construction Manager, Staff, and Subcontractors.
• Analyzed design and constructability; field surveillance planning; execution and closure.
• Evaluated subcontract proposals; preconstruction readiness review; requisition approval; researched field problems, and suggested recommendations for effective resolutions.

FJK International Inc., Spokane, WA
1994 - 1995
Project Quality Manager
• Established, implemented, and maintained the Quality Program Plan (QPP).
• Provided interpretation, technical and administrative assistance to Project Management.
• Developed, implemented, and maintained the Quality Assessment and Oversight Program.
• Performed and evaluated assessments and surveillance of subcontractors.
• Performed QA trending, root cause analysis, and evaluated and issued corrective action and/or Stop Work Orders.
• Supervised, trained, and directed Quality Engineering Staff.
• Quality Assurance approval and made recommendations for pre-bid evaluations and performance reviews, subcontractor quality assurance programs, vendor data submittals, design change, and nonconformance documents.

FJK International Inc., Spokane, WA
1990 - 1994
Quality Assurance Engineer
• Oversaw numerous electrical and mechanical construction packages and ensured quality contractual requirements compliance.
• Coordinated project surveillance reporting effort.
• Performed indoctrination and training of surveillance programs to personnel.
• Gave presentations on quality at Contract Awards.

SFB Corporation, Portland, OR
1990 - 1990
Quality Engineer
• Technical review and authentication of all quality documents generated for the installation of seismically-qualified supports and process piping systems.
• Ensured items are in compliance to site procedures specification design requirements and codes.

SFB Corporation, Portland, OR
1989 - 1990
Quality Control Inspector
• Certified to perform and document inspection per procedures. Certified in NDE Visual, Piping, Mechanical, Expansion Anchor, Liquid Penetrant, AWS CWI.

Acme Industries, Seattle, WA
1981 - 1989
Lead Quality Control Inspector
• Verified qualifications of welder, documentation of material, orientation of pipe, fitups, final welds, ISI welds, review process sheets and drawings for accuracy, performed welding surveillance, monitored post weld heat treatment, wrote storage reports, wrote non-conformance reports, performed hydro and pneumatic test, lead inspector over containment and fuel handling buildings. Advised 20 subordinate inspectors on problems and quality issues. Qualified on ultrasonic thickness and Holiday tests. Trained and certified to perform and document inspections.

Goldman Industries, Seattle, WA
1981 - 1981
Off-Shore Welder

Zane Group, Seattle, WA
1978 - 1981
Welding Foreman

Romanov Enterprises, Seattle, WA
1977 - 1978
Shop Foreman/Welder

EDUCATION

Numerous company training courses: Site Access Training, Green Card Training, RadWorker Training.
Certified as AWS Welding Inspector
Pacific Technical College Welding Degree.
Lincoln High School, Pierre, South Dakota.

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

10 years experience in reprographics, records management, and mail services, with 6 years in a supervisory role. Leadership experience includes training and motivating personnel, report generation, maintaining timesheets and attendance records, ordering supplies, problem resolution, and quality control. Support experience includes scanning, photocopying, faxing, sorting and distributing mail, filing, and typing. Proven record of success achieving daily quotas. Received recognition as Employee of the Month.

EXPERIENCE

DEXTRON, Silver Springs, Texas
1998 - Present
Scanner - Management Services Department
Assigned to the Houston Cellular Corporate Headquarters account with responsibility for using a Kodak 3500 to scan all telephone service contracts into computer database. Maintained sole responsibility for entering account information into the computer. Performed manual searches to locate contracts by name and date.

• Achieved as high as 120% of data entry quota for daily average

DEXTRON, Silver Springs, Texas
1992 - 1998
Site Manager
Assigned to Brandon, Percy and Crestman, a maritime law firm. Supervised five employees involved in performing onsite reprographic services. Maintained employee timesheets and attendance records. Supervised all mail services. Sorted, opened, identified, and applied case numbers, and distributed to appropriate attorneys. Read correspondence and confirmed appropriate carbon copies and matching envelopes for quality control of outgoing mail. Indexed pleading and discovery files, applied Bates labeling to all exhibits, bound marketing and promotional material, and prepared civil and federal court documents. Coordinated records management area with 78 vertical filing cabinets for all client files. Assisted attorneys and staff by looking up case information.

• Implemented tighter controls, trained staff, and introduced motivational programs for special projects that significantly improved productivity for an area that produced a minimum of 86,000 copies a month

DEXTRON, Silver Springs, Texas
1989 - 1992
Document Specialist
Performed high volume of reprographic services, including photocopying of oversize documents such as maps, Bates labeling, binding. Worked occasionally at client work site when handling sensitive documents.

• Recognized as for outstanding achievement as Employee of the Month during first year and twice in second year of tenure

COMPUTER & EQUIPMENT SKILLS

• Microsoft Windows 95, Word, and Excel
• Canon Copiers: 8530, 6652, 6650, 6085, and 2120
• Various fax machines
• Velo bindery equipment

EDUCATION

CHARLES H. MILBY HIGH SCHOOL, Houston, Texas
1987
H.S. Diploma

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SENIOR HUMAN RESOURCES EXECUTIVE

Certified Team Management Systems Practitioner • Certified Workplace Trainer & Assessor

Senior human resources executive, change agent, and partner to business; expert in driving strategic change and consensus through sound corporate principles backed by vision and innovation. Acknowledged throughout career for employing clear ideals, standards, and integrity to the mix of leadership and decision making; consistently win the support of stakeholders through honesty, trust, and persuasive communications. An energetic promoter of new ideas and initiatives, and champion of collective brainstorming for greater perspective. Inspired by finding new ways, new methods, and new avenues to deliver business goals.

Professional strengths include:
• Performance Based Culture
• Productivity Increases
• Employee Retention

Technology: Microsoft Word, Excel, Access, PowerPoint, Outlook, HRIS (Preceda), Internet & e-mail

EDUCATION

University of Melbourne
2003
Graduate Certificate in Management
Majors: HR, Organisation Design, Accounting & Marketing

University of Sydney
1992
Bachelor of Arts (Honours)
Majors: English Literature, Drama, French

Hundreds of hours devoted to ongoing professional development via workshops, conferences, information sessions, and formal training courses. Includes: Advanced Certificate in Personnel Management, and Certificate IV Workplace Trainer and Assessor.

BENCHMARKS & MILESTONES

• Delivered $1.9 million in savings in just 2-years by arresting high employee turnover; encouraged 660 employees to remain with an organisation by communicating improved and highly-visible career progression opportunities, enhanced training, and tightened recruitment and performance management practices.
• Transformed the nation's worst performing region into a high-performing cohesive team-driving the largest cultural change program in the company's history.
• Produced innovative training initiative successfully adopted across nine regions. The "Clayton's Apprenticeship" regime delivered 10% increase in sales, and eased wages pressure through reduced reliance on overtime.
• Elevated the reputation and perception of an IT division struggling to win the respect and appreciation of other business units, and plagued with operational and recruitment issues. Steered complete change management process that rewarded on merit, reversed high staff turnover, and returned the business unit "to the company fold" as an integrated team.

EMPLOYMENT CHRONICLE

SUPERMARKET INC, Sydney NSW
1991 - Present

Regional Human Resources Manager
2001 - Present
Staff: 8 (HR specialists, training manager, administrative assistant, remuneration and benefits officer)
Scope of role: Strategic human resources management of 73 stores, employing 11,000 staff.
Budget: $5 million

Promoted to this newly-developed role to help drive revolutionary change throughout existing operational and cultural structures. With a new team, a recently appointed senior manager, and initial resistance displayed by a sceptical middle management, initial prospects for widespread acceptance of the initiative and rapid transition to its principles appeared daunting.

Immediately launched a "transparent communications" process that reinforced the advantages of improved hiring practices, tighter manager accountability, and employee tracking. Outcomes have been impressive. In 24 months $1.9 million in cost-savings were delivered from reduced employee turnover alone.

Special contributions:
• Cut staff turnover rates by 6% for the nation's worst performing region-representing 660 staff retained over the previous year. Surveyed exiting staff and identified lack of consistent shifts for casual staff and insufficient succession opportunities for salaried personnel as the fundamental catalysts to departure. Instigated philosophy of minimum shift hours for casual personnel, launched an 8-hour induction program, and revamped the development program to elevate the profile of career opportunities-"spreading the word" via in-store communications.
• Turned around stalled talent-identification, training and succession-planning program providing the critical training ground for transitioning high-potential staff through the ranks to management. Raised the profile of the program by reinforcing each manager's accountability for recognising and nurturing talent-boosting "certificated" trainees by 400% in just 2 years.
• Conceived and launched the "Clayton's Apprenticeship" training initiative designed to counter the marked decline in baking apprenticeships nation-wide, and boost sales through increased shelf products. Course graduates demonstrated baking competencies in producing the company product range, delivered a 10% increase in sales, and eased wages pressure through reduced reliance on overtime. The training initiative, now with three intakes yearly, has been adopted as standard across 9 regions, and continues to expand and deliver results.
• Spearheaded the "Development Squad"-a fast-track training solution for career development that condenses 2-years training into 6 intensive months. The pilot, delivered to an elite group of 50 certificated, high potential trainees has been designed to fill a forecasted short-term departmental management void; initial feedback appears favourable.
• Pioneered initiative of "school-based trainees"-an inventive scheme calculated to lessen the financial impact of training casual staff for peak periods by using and training graduating high school students. An attractive prospect to students, participants are rewarded by an accredited certificate reflecting on-the-job retail training, and the administrative costs are supported by the government.

IT Manager, IT Division
1999 - 2001
Direct Reports: 4 (human resources officers, remuneration and benefits officer, and building manager

Accepted challenge to reverse "damaged" IT division, negatively perceived throughout the organisation as a separate business unit with poor customer service, and a "stubborn" mindset that resisted change. Legacy recruitment practices appeared complex and inequitable, and employee turnover was high. Immediately reengineered processes to reward on merit and recruit in line with company "fit." Cut staff turnover rates from 22% in 1998 to 16% in 2001, and pioneered successful team-building workshops and one-on-one career coaching that instilled a future vision of accomplishment, growth, and prosperity.

PRESENTATIONS AND WORKSHOPS

Created and presented:
• Leadership & Management Development Programs
• Presentation Skills
• Advanced Facilitation Skills
• Effective Communication
• Conflict Resolution
• Recruitment Interview and Selection
• Coaching & Mentoring

PRWRA Gayle Howard - Top Margin Resumes Online - Melbourne, Victoria, Australia 3116 - http://www.topmargin.com - getinterviews@topmargin.com - (61) 3 9726 6694 - (61) 3 9726 5316 fax

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Management • Marketing • Human Resources

Highly articulate and experienced professional with more than 10 years of progressive experience in areas of research, analysis, strategic management and marketing, team building and leadership, and written and oral communications. Effective problem solver with excellent time management and organizational skills.

STRENGTHS

Business & Market Analysis
Project Management
Crisis Prevention & Management
Team Building and Leadership
Time Management
Finance & Budget Administration
Decision-making & Problem Solving
Market Research
Professional Communication Skills

QUALIFICATION HIGHLIGHTS

· Proactive, strategic manager with ability to efficiently manage multiple projects while remaining within time, scope, and cost specification.
· Research, gather, compile, and analyze market, business, and financial metrics to create detailed reports for use in development of effective business strategies.
· Achievement oriented with proven ability to identify and leverage individual and team strengths toward accomplishment of organizational goals.
· Streamline completion of assigned projects through implementation of efficient time management and effective motivation of team members.
· Understand the importance of utilizing and adapt easily to advancing technologies and processes, ensuring subordinates are able to efficiently use new equipment and comply with procedures.
· Employ excellent interpersonal communication skills to manage and maintain client relations and ensure highest levels of satisfaction and repeat business.
· Experienced and successful fundraiser with background in grant research and writing that allow for continuation of and startup of new programs.

PROFESSIONAL EXPERIENCE

Resource Development Specialist, Non-profit Foundation
2002 - present
· Research, prepare, and coordinate development of proposals and grant submission in support of new and existing health and education programs.
· Create and foster business relations with agency and organization representatives engaged in public and private philanthropic endeavors.
· Assist in planning, development, and implementation of rural health care programs and services aimed at improvement and education of target market, while monitoring and ensuring compliance with granting agency specifications.
· Track grant submission status to funding sources, as well as progress of funds received.

Assistant Manager, Rent Right, Inc
2001 – 2002
· Successfully managed client accounts and support, ensuring proper and effective handling of requests, as well as problem resolution and customer service issues.
· Directed activities related to administration of client agreements, payment records and collection, and oversaw assigned personnel.
· Maintained responsibility for management of in-store promotional activities and advertising materials.

Tutor, ABC Tutoring, Inc.
2001
· Encouraged and motivated educationally and socio-economically challenged students to attend and complete secondary education.
· Conducted regular evaluations of students.

Marketing Executive, Internship, Insurance.org
Summer 1999
Analyzed client company’s employee benefits data, as well as market and business data, and assisted in development of marketing strategies.
Assessed and identified needs and created client understand of best practices.
Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.

Human Resources Assistant, Internship, Sands Petroleum
Summer 1998
Conducted detailed analyses of employee data, assessing and identifying training and skills deficiencies.
Submitted proposals for appropriate employee training programs.
Aided in development of customized Human Resources Computer Application.

Assistant to the Manager, University Hospital
Summer 1994
· Research and analysis work in the Management Engineering department.
· Researched, Redesigned and prepared Discharge procedures.
· Analyzed various data from employees and patients and incorporated the results in reengineering the discharge functions.

EDUCATION, CERTIFICATION & TRAINING

Master of Business Administration in Information Systems - 2001
Any State University
Scholarship Recipient

Master of Business Administration in Marketing – 1999
Institute of Business Administration, Karachi, PK

TECHNOLOGY SKILLS

Microsoft Office 2000 • Macromedia Dreamweaver 3 • Microsoft Project
JavaScript • iGrafx Professional

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Restaurant General Manager with 10 years experience in the franchise industry. Responsible for total profit loss, use computer applications to track sales and other information for reporting to corporate headquarters. Involved in increasing sales, reducing turnover, improving customer service, and improving loss prevention. Background includes budgeting, forecasting, and inventory control, as well as hiring, training, scheduling, and supervising personnel.

EXPERIENCE

Zane Company, Houston, Texas
1990 - Present
Company operates a variety of francise restaurants.

1998 - Present
General Manager
Manage and maintain total profit and loss responsibility for a $1.04 million full service restaurant. Supervise 30 employees, including an assistant manager, shift managers, drivers, a cook, and wait staff.
• Attained more than 114% of target for employee retention rate (achieved 80% with a 70% goal) through better scheduling, incentives and improved work environment.
• Achieved an 85% rate for customer satisfaction.
• Grew the business from $16,000 per week to $20,000, achieving 111% of plan with an $18,000 target.
• Received two awards in 2000 for loss prevention and reduced problems.

1997 - 1998
General Manger
Coordinated and directed a $1.14 million restaurant with 30 employees.
• Increased sales from $18,000 per week to $22,000, attaining 115% of plan with $19,000 as the goal.
• Reduced turnover by 5% for a location that was already at a very low rate.

1996 - 1997
Assistant Manager
Assisted in managing a $988,000 restaurant.

1994 - 1996
Shift Manager

1990 - 1994
Delivery Driver

TECHNICAL KNOWLEDGE

• Operating Systems: Microsoft Windows NT / 98 and Unix
• Software: Microsoft Office (Word and Excel)
• Languages: Html and C++

EDUCATION

Texas Southern University, Houston, Texas
Business

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

• Dynamic, achievement focused leader and manager; willing to hear new ideas and go the extra mile to improve performance.
• Recognized for ability to achieve results through leadership, teamwork, and exceptional customer service.
• Strong problem resolution skills; able to prioritize a broad range of responsibilities.

AREAS OF EFFECTIVENESS

• Financial and Operation Cost Control • Inventory Management
• P & L Responsibility • Problem Solving and Crisis Management
• Customer Service and Relations • Process Improvement
• Recruitment and Training • Forecasting and Strategic Planning
• Special Events

SELECTED ACCOMPLISHMENTS

MANAGEMENT / LEADERSHIP
• Managed daily operations of business with $200,000 monthly sales through improved management techniques, attention to detail, inventory control, and developing relationships with vendors.
• Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, and set/managed sales projections and growth objectives.
• Recruited, trained, and motivated staff of cooks, front house staff, servers, and bartenders. Fostered a team atmosphere through improved training, communication, and motivation. Ensuring clear direction and employee preparedness.

OPERATIONS
• Scheduled work shifts for 50-60 employees, cutting costs through redesigned processes and improvements to efficiency.
• Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
• Verified incoming shipments, checking that material received agreed with packing slip specifications and quantities. Rejected damaged goods and arranged for their return to vendor.
• Hands-on knowledge of several software applications including Excel and Daily Sales Report (DSR).

CUSTOMER SERVICE
• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.
• Developed rapport with customers and fostered cordial atmosphere, successfully anticipated customer needs.

EMPLOYMENT HISTORY

Nampa Steakhouse, Nampa, ID
2000 - Present
Manager
Challenged to revitalize existing operations, interfaced extensively across all business disciplines - leadership, management, marketing, finance, and purchasing; resolved interdepartmental conflicts and operational inefficiencies. Supervised day-to-day operations with full responsibility for P & L. Hired, trained, and managed 100-150 employees. Developed and maintained 25 vendor relations.

Johnny's Sea and Turf, Idaho Falls, ID
1991 - 2000
Assistant Manager
Recruited to assist with management, supervision and training of 50 employees. Handled monthly inventory and purchasing, resolving problems involving shipping delays and damage. Assisted customers with inquiries and complaints, satisfying specific needs while exceeding expectations. Received continual raises and bonuses for an outstanding job.

PRWRA Denette Jones - Accurate Typing Services - http://www.accuratetypingservices.com - ddjones@gowebway.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

General/Operational Management
Training Contact Manager
New Business Development
Marketing & Merchandising

PROFESSIONAL HIGHLIGHTS

La Grange Restaurant, Pocono Peak, PA
2002 - Present
MANAGER
Coordinated the daily operations of this 400 seat indoor/outdoor restaurant with 10 Managers and over 100 personnel including 10 hosts, 66 servers,15 bartenders, and 9 kitchen staff. Directed involvement in opening of store from original concept to finished product.

Clark Cafe, Pocono Peak, PA
2000 - 2001
BAR MANAGER
Managed bar operations. Performed inventory of all liquor, beer/wine, glassware, and other items.

• Served as Support Manager at 2 Houston sites which involved training all personnel and supervising operations for 2 weeks.
• Offered General Manager post and declined due to out of state location.
• Decreased bar costs from 24.60% to 21.66%.

Clark Cafe, Pocono Peak, PA
2000 - 2000
ACTING GENERAL MANAGER/TEAM LEADER
Assigned as Acting General Manager/Team Leader of operations for this unit with $12,000,000 in annual sales. Reported directly to Owner.

• Stressed excellence in customer service which resulted in favorable publicity for the store.
• Controlled all aspects of operations including public relations, marketing, new business, and customer development.
• Supervised the daily activities of a Restaurant Manager and 4 Crew Supervisors, who were responsible for 41 personnel.
• Conducted weekly management meetings.

Clark Cafe, Pocono Peak, PA
1999 - 2000
RESTAURANT MANAGER
Oversaw daily operations of this 325 seat restaurant (50 minute table time) with 45 personnel including 4 Crew Supervisors, 3 Bartenders, 8 Hostesses, 22 Wait staff, and 8 Bus persons.

• Established strong referral business from satisfied customers.
• Coordinated, planned and directly supervised staff activities.
• Ordered/purchased food/beverages and supplies, managed vendor negotiations.
• Resolved staff and customer grievances.
• Menu and record maintenance.

Achievements:

• Developed and implemented certification tests and wage increase policies.
• Chosen to oversee Management Advisory Committee meetings.
• Appointed Training Contact Manager.
• Traveled to units in New Jersey and Connecticut to oversee stores and train personnel.

Safari Bobs, Pocono Peak, PA
1998 - 1999
ASSISTANT RETAIL MANAGER
Sold safari and other items in the gift shop. Developed new business.

Frozen Delights, Pocono Peak, PA
1992 - 1999
GENERAL MANAGER & OWNER
Bought 3 units which had been performing well below potential, achieved turnaround by increasing sales to $330,000, $250,000, and $119,000 respectively, and sold units at a profit in just 7 years. Directly oversaw daily operations of 2 franchises and indirectly supervised a 3rd with a staff of 45 personnel (15 per store). All stores catered to special dietary needs and specialized in fat free and low cholesterol products.

• Managed all stages of remodeling/redesign of two stores, operational development, including formulation of long/short range plans involving capital costs/expenditures, and image development.
• Acted resourcefully to anticipate/resolve all operational problems and maximized productivity.
• Utilized innovative marketing strategies for marketing/merchandising, conducted promotional campaigns.
• Purchased foodstuffs/beverages, equipment and supplies, managed all vendor negotiations, sales/costing.
• Managed inventory, waste and quality control.
• Projected budgets and performed cost analyses.
• Oversaw payroll operations, accounts payable/receivable, profit & loss, bookkeeping, and record maintenance.

EDUCATION

Chicago Art Institute, Chicago, IL
1991
Associate, Graphic Design & Commercial Art
President's (Dean's) List - 1989-1991

COMPUTER EXPERIENCE

Familiar with Excel, Word, Hospitality Systems Incorporated, Time Management Xpress

PRWRA Barbaraanne Breithaupt - Barbaraanne's Lasting Impressions - Philadelphia, PA 19114-3522 - tiger4parw@aol.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

• Dynamic, achievement focused leader; willing to hear new ideas and go the extra mile to improve performance.
• Recognized for ability to achieve results through leadership, teamwork, and exceptional customer service.
• Strong problem resolution skills; able to efficiently and effectively prioritize a broad range of responsibilities.

AREAS OF EFFECTIVENESS

• Financial & Operation Cost Control • Inventory Management
• P & L Management • Problem Solving & Crisis Management
• Customer Service & Relations • Process Improvement
• Recruitment & Training • Forecasting & Strategic Planning
• Special Events

SELECTED ACCOMPLISHMENTS

MANAGEMENT/LEADERSHIP
Managed daily operations of business with $200,000 monthly sales through improved management techniques, attention to detail, inventory control, and developing relationships with vendors.
• Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, and set/managed sales projections and growth objectives.
• Recruited, trained, and motivated staff of cooks, front house staff, servers, and bartenders. Fostered a team atmosphere through improved training, communication, and motivation. Ensuring clear direction and employee preparedness.

OPERATIONS
• Scheduled work shifts for 50-60 employees, cutting costs through redesigned processes and improvements to efficiency.
• Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
• Verified incoming shipments, checking that material received agreed with packing slip specifications and quantities. Rejected damaged goods and arranged for their return to vendor.
• Hands-on knowledge of several software applications including Excel and Daily Sales Report (DSR).

CUSTOMER SERVICE
• Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.
• Developed rapport with customers and fostered cordial atmosphere, successfully anticipated customer needs.

EMPLOYMENT HISTORY

TEXAS STEAKHOUSE, Eugene, OR
2000 - Present
Manager
Challenged to revitalize existing operations, interfaced extensively across all business disciplines - leadership, management, marketing, finance, and purchasing; resolved interdepartmental conflicts and operational inefficiencies. Supervised day-to-day operations with full responsibility for P & L. Hired, trained, and managed 100-150 employees. Developed and maintained 25 vendor relations.

SHAKER'S, Springfield, OR
1991 - 2000
Assistant Manager
Recruited to assist with management, supervision and training of 50 employees. Handled monthly inventory and purchasing, resolving problems involving shipping delays and damage. Assisted customers with inquiries and complaints, satisfying specific needs while exceeding expectations. Received continual raises and bonuses for an outstanding job.

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Restaurant / Food and Beverage Manager and Entrepreneur with eight years experience. Skilled at customer relations, personnel managment, vendor relations, and sales issues. Encourage team environment, lead by example, and work well under pressure.

EMPLOYMENT

Lake Resort, Castle Bar, NY
2000 - Present
Front House Manager
Report to owner of 70+ employee, 130+ unit, 200-seat dining, and 300-banquet resort facility that ranks in top 2% of competitors. Oversee restaurant and lodge ensuring customer satisfaction.
• Recommend and assist in orientation of new employee training program.
• Manage food and beverage portion control system and restaurant and lounge.
• Implement cost savings standards.

Lake Resort Camp, Hayward, NY
Kitchen Manager
Supervise kitchen staff of eight, purchase food within budget allocated, and control inventory. Have increased quality of food, and decreased spoilage, resulting in pleased customers.

Ski Lodge, Mt. Lemmon, AL
1999 - 2000
Food and Beverage Manager
Managed staff of up to 18 in 135-seat restaurant.
• Hired and trained employees.
• Controlled costs, inventory, and set prices.
• Restructured multi-weekend special events to allow faster service and greater number of customers. Set up one central payment area for all food items and changed menu so as not to conflict with restaurant menu resulting in increased profits, better accountability of receivables and repeat business.
• Implemented cost cutting measures, for example reduced staff by 15% after evaluating needs.
• Reduced spoilage and inventory.
• Increased average per customer revenue by 20%.

Bayside, Bay, Eastport, NY
1994 - 1999
Owner / General Manager
Managed all other aspects of a refurbished historic 93-seat restaurant, creating a fine dining experience that attracted local and tourist clientele.

EDUCATION

Bakersfield College, Bakersfield, CA
B.A., Sociology

CERTIFICATIONS

Serve Safe and Sanitation, Arizona
Operator's Beverage License, New York

PROFESSIONAL ORGANIZATIONS

VP, Eastport, ME Chamber of Commerce

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Over 15 years experience in restaurant industry with successful results. Outstanding work ethic combined with excellent leadership and customer service skills. Highly intuitive with inventory control and money saving strategies. Proven track record for meeting and exceeding expectations while working within strict guidelines. Well liked and respected by peers. Tenacious, honest and motivated combined with obsession for cleanliness.

WORK HISTORY

SFB RESTAURANTS, Phoenix, AZ
2000 - Present
Vendor/Hawker/Beerman
Stadium food and beverage service with 3,000 employees.

RESTAURANT HELIX, Denver, CO
1999 - 2000
Night Manager
Bar and grill with 13 employees.

GEO RESTAURANTS, Denver and Aurora, Colorado
1998 - 1999
Assistant Manager - Assistant General Manager
Franchise-owned restaurant

GOLDMAN AND FRANK, Minneapolis, MN
1996 - 1998
Assistant Manager

OCTAGON, INC., Albuquerque, NM
1994 - 1996
Cook - Assistant Manager

JAYBIRD, Albuquerque, NM
1987 - 1994
Cook - Assistant Manager

EDUCATION

Albuquerque Technical Vocational Institute, Albuquerque, NM
1986
Studied Culinary Arts

COMPUTER SKILLS

• PC Literate, Netscape, Explorer, ReMac, 10-Key Adding Machine

KEYWORDS

General Manager, Assistant General Manager, Kitchen Supervisor, Dining Room Supervisor, Cook

PRWRA Susan Geary - Susan Geary, CRW - http://www.1stRateResumes.com - sgeary@1strateresumes.com

Chris Fong
1600 Minnesota Drive #210, Miami, FL 33109 / Tel# (305) 555-5500 Email: chrisf@myisp.com

Restaurant Manager

QUALIFICATIONS

· Over 15 years experience in Restaurant and Bar management and operations.
· Expertise in planning, marketing, cost analysis, budgeting, expense control, staffing, training, and quality management.
· Strong leadership skills with the ability to manage and motivate staff to achieve results.
· Track record of success reducing costs and increasing revenues.
· Received 80% of business through referrals from satisfied customers.

AREAS OF EXPERTISE

MANAGEMENT / LEADERSHIP

· Managed daily operations of business with $200,000 monthly sales through improved management techniques, attention to detail, inventory control, and developing vendor relationships.
· Conceptualized and directed a $150,000 marketing campaign designed to grow client base.
· Oversaw all aspects of business operations including budgeting, cost control, payroll, accounting functions, sales forecasting, and growth objectives.
· Recruited, trained, and motivated staff of cooks, servers, and bartenders.
· Fostered a team atmosphere through coaching, training, communication, and motivation.

OPERATIONS

· Scheduled work shifts for 50-60 employees, cutting costs by standardizing processes and products to improve efficiency. Produced first version of customer service handbook.
· Monitored and purchased inventory, ensuring sufficient levels to accommodate demands.
· Verified incoming shipments, checking specifications and quantities. Rejected damaged goods and arranged for return to vendor.
· Defined and implemented FDA-compliant food safety program and trained food handlers to maintain high standards of cleanliness, safety, and quality.
· Developed expertise with computer software including Excel and Daily Sales Report (DSR).

CUSTOMER SERVICE

· Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals.
· Developed rapport with customers and received the People’s Choice award for Best Food and Best Service two consecutive years.
· Trained service staff to completely focus on delivering a quality customer experience.
· Instituted theme nights while tending bar to draw wider variety of customers.

WORK HISTORY

Restaurant Manager
1995 - Present
Fusion, Miami, FL

Bartender
1990 - 1995
Ralph’s at the Astoria, Miami Beach, FL

Server
1989 - 1990
The Beach House, Ft. Lauderdale, FL

Cook
1987 - 1989
Atlantic Fresh, Pompano Beach, FL

EDUCATION

Bachelor of Arts (Business Administration - Restaurant Management), 1994
Central Coast College, Orlando, Florida

AFFILIATIONS

National Restaurant Association
Florida Restaurateurs, Miami Chapter
American Bartenders Society

SKILLS

· Planning, Leadership & Communication Skills
· Inventory and Cost Control
· P&L/Budget Accountability
· Purchasing/Vendor Relationships
· Customer Relations/Public Relations Skills
· Staff Training/Development/Motivation
· Revenue Generation
· Cooperative Teamwork At All Levels

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Seasoned professional with over 28 years experience in the restaurant, hospitality and food and beverage industry. Work with exclusive hotels, restaurants, country clubs, and conference centers in planning, marketing, cost analysis, budgeting, expense control, staffing, training, and quality management. Ability to handle catering/banquet functions for up to 500 people, and implement team building and interpersonal relations skills with employees. Contribute methods to increase revenue and reduce costs. Responsibilities include:

• Planning and Communication Skills • Inventory and Cost Control
• Profit and Loss/Budget Accountability • Purchasing/Vendor Relationships
• Customer Relations/Public Relations Skills • Staff Training/Development/Motivation
• Promote Service/Increase Revenues • Cooperative Teamwork At All Levels

PROFESSIONAL EXPERIENCE

The Island, Tampa, FL
2001 - Present
Bar/Restaurant Manager
Full operating and P&L responsibility of all front operations for a 5-star, upscale dining/entertainment operation grossing $8.1 million. Manage three bars and oversee dining room. Oversee staff of 150+, depending on season and events, with over 20,000 square feet of space and 500+ award-winning bottles of wine. Coordinate a variety of events. Provide operations with expertise in enhancing customer relations.

Joe's Restaurant, Clearwater, FL
2000 - 2001
General Manager
Managed all food and beverage operations of a 300-seat, upscale restaurant facility. Trained and supervised a staff of 55 in food preparation, front/back house operations and problem solving for peak customer satisfaction.

Miller's Place, Clearwater Beach, FL
1998 - 2000
Restaurant and Bar Manager
Supervised operations of a family-owned hotel with one restaurant and two bars grossing over $6 million annually. Increased revenue at the restaurant by 20% within 1 month by adding a grill. Managed a staff of 75 in the food and beverage department. Improved interdepartmental communications and employee morale. Restructured procedures and developed and instituted employee training handbooks, tailored to each classification.

Moore's Cafe, Tampa, FL
1993 - 1998
Co-Owner/General Manager
Directed and administered total operational responsibility for a waterfront bar and grill, with docking facilities. Managed a staff of 20 serving breakfast, lunch and dinner. Coordinated catering and banquet functions. Increased Sunday sales by instituting Brunch and realized significant growth of revenue and increased flow of customers. Added local live bands on Friday and Saturday nights to add more business.

Kitty's Steak & Lobster, Tampa, FL
1991 - 1993
General Manager
Managed a nationally recognized upscale restaurant, grossing over $1.5 million annually. Supervised 50 employees, serving a 400-seat facility. Increased productivity and cost savings by installing a computer system to control inventory and sales. Ensured supplies were available to meet demand. Maintained a high level of customer satisfaction through attention to detail in defining needs.

Fairview, Tarpon Springs, FL
1989 - 1991
General Manager/Executive Chef
Handled food and beverage operations, with monthly sales at over $50,000. Managed a staff of 10. Introduced new menu selections and revisions, based on season, pricing, and profitability structure, which increased revenues by 10%.

Country Place, Tarpon Springs, FL
1987 - 1989
Director
Managed operations of a nationally known golf and country club, with a 100-seat restaurant. Supervised a staff of 25. Coordinated activities for banquets and catered affairs. Received above average ratings for guest service satisfaction.

RELATED EXPERIENCE

Country Place, New Port Richey, FL
Executive Chef

Red's Cafe, Indian Rocks Beach, FL
General Manager

Amanda's Bar and Grill, Sun City, FL
Executive Chef

Beverages and Things, Atlantic City, NJ
Director of Food and Beverage

Casino, Atlantic City, NJ
Assistant Executive Chef

XYZ Hotel, Cherry Hill, NJ
Food and Beverage Manager

Oaks Country Club, Sewell, NJ
Food and Beverage Manager

Alden Hotels, Philadelphia, PA
Assistant Executive Chef

AWARDS/CERTIFICATIONS/MEMBERSHIPS

Certifications:
Certified Food & Beverage Manager • Certified Chef

Awards:
Recipient of over 45 awards given in the food and beverage industry.

Received numerous Gold Medal Awards:
1st Place-Hot Food Competition • Member, 1988 American Culinary Olympic Team

Memberships:
American Culinary Federation • National Association of Catering Executives
National Restaurant Association • American Society of Hospital Food Service Administration

EDUCATION/TRAINING

Cornell University
B.S., Business Administration for Hotels & Restaurants

Culinary Institute of America
Associate, Culinary Arts

Michigan State University
Various courses in hotel and restaurant management

Certificates in Supervisory Training, Nutrition and Sanitation

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Restaurant Manager with over 20 years experience, currently working as a member of the corporate management team with sole responsibility for growing and developing restaurant partner relationships for a major oil company's service provider. Background involves managing national contracts, developing partner relationships, creating development agreements, conducting bid processes and partner assessments, negotiating terms and fees of contracts, approving vendors, developing merchandising plans and programs, analyzing category performance, pricing and promotional strategies, setting up national promotional calendars, and managing contract renewal process. Involved in budgeting, cost controls, profit and loss, shrinkage, sales and marketing, facilities management, equipment maintenance, inventory control, procurement, recruitment, orientation and training, and staff development.

EXPERIENCE

Baker and Baker, Inc.
2000 - Present
Category Manager
Coordinate and direct all activities involved in selecting and securing multi-million dollar national contracts, and managing partner relationships in the continental United States for potential sites. Provide direction and serve as liaison between partner and convenient store sales managers. Interact with in-house counsel and serve as expert for the entire ventures group. Interface externally with presidents, vice presidents, and development vice presidents. Major partnering accounts include Taco Bell, Subway, Popeye's and Burger King.
• Recruited for this position to grow, develop, and implement restaurant strategies, communicate guidelines for executing strategies, and create support systems for franchise segment.
• Reduced the number of partnering relationships from 19 to 7 (a 63% reduction) which improved negotiation terms, provided a solid platform for increasing revenue potential, and increased management capabilities.
• Created the first strategic plan which details processes to develop sites and define parameters for success (current units have achieved an increase in annual revenues from $500,000 previously to an average of $900,000 per unit).
• Developed a strategic plan with a franchise group (increased traffic flow, and provided potential for more success, higher revenues, and higher royalties).
• Wrote 12 development agreements since January 2000, with 75 units to be built over the next five years (anticipated to generate $60 million).
• Identified the need for a Point of Sale (POS) system, negotiated contract, and working with IT staff to identify the hardware and software that will optimize site operations and information, provide functionality for restaurant, and interface with all aspects of business.
• Saved $700,000 by eliminating fees incurred for breach of contract established prior to tenure (accomplished through personal industry reputation and credibility, action plan developed, and commitment to overseeing adherence to process).
• Developed an historical and archival database for all restaurant iinformation on all past and present sites (allows major decision makers to research trends and pull information such as terms, royalty structure fees, and advertising fees).
• Gained sole responsibility for the entire restaurant department after reorganization. Assumed responsibility for a franchise segment of the business and established a working relationship with ventures group.
• Created marketing materials and articles published in the company's internal magazine to market and promote changes in co-branding strategy and benefits of co-branding with restaurant.
• Facilitated the formation of annual Strategic Partner Planning Meetings for key partners to meet for three days of intensive roundtable discussions on topics such as QSR development, approval and renewal criteria (nurtured relationships, re-established communication guidelines, redefined strategic process, and favorably impacted business plan).

Restaurant Group
1997 - 1999
Director of Operations
Managed all aspects of operations for a 34-unit franchisee, generating $30 million in annual gross revenues. Focused on managing corporate training and development for the franchise owners. Certified internal market training managers and supported district manager in selection of market training managers, placement, and development of all new hires.
• Grew the operations from 19 units to 34 units, with 12 additional units in the bidding process when tenure ended
• Achieved a 20% increase in annual revenues, contributed to an average 25% direct line profitability level, and increased staffing capacity from 60% to 90%.
• Wrote corporate training manuals and training curriculum to counteract the rapid growth after recruiting 4 district managers, 29 managers, and more than 20 assistant managers (ensured quality of training, measured the performance of all personnel and trainers as well, built tenure, and reduced turnover).
• Identified and trained area restaurant managers to become a part of the Certified Training Manager training program (a competitive incentive program was created, bonuses were awarded, development positions offered to store managers).
• Supported national rollouts by working with headquarters to develop criteria for the leaders program, performance, recruiting, and development process (gave franchise owners exposure in the franchise community).
• Served as an instructor of the national Food Protection Management Program.
• Developed an employee recruitment incentive program where employees were rewarded for recruiting quality personnel.

SFB
1995 - 1997
Director of Operations
Recruited by a franchise owner to manage all operations and maintain total profit and loss responsibility for 15 stores, generating $3.8 million in gross annual sales. Opened three new stores. Implemented an inventory management system, bulk ordering process, and a centralized distribution and warehouse system that reduced costs. Reduced employee turnover by 300%, food costs by 2%, and overtime by more than $436,800 per year for all 15 stores.

Ferndale Corporation
1994 - 1997
Franchise Representative
Supported 39 franchise operations in growing their business. Provided recommendations regarding business and financial planning, business development, expansion projects, and overall growth. Interacted with advertising agency and marketing department in hosting a marketing training seminar for 100 store managers and franchise operators.

Acme Resources
1980 - 1994
Houston Area Supervisor (1988 to 1994) - 9 locations /$7 million gross / 32% gross profit margin
Corporate Training Instructor (1987 to 1988) - 475 stores in 4 states
Lead Manager for South Houston District (1986 to 1987)
District and Area Training Manager (1983 to 1986)
Store Manager (1980 to 1983)

EDUCATION/CERTIFICATION

NORTH HARRIS COUNTY COLLEGE, Houston, Texas
B.A.

Certified Restaurant Health Inspector - City of Houston Health Department
State Certified Food Protection Management Program Instructor

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Seeking a challenging Safety / Security Supervision position requiring extensive law enforcement and supervisory experience, advanced police training, close coordination with executive business managers, and a desire to contribute to the safety and security of a growing organization.

SUMMARY OF QUALIFICATIONS

• Over 25 years experience in law enforcement and security operations, including criminal investigations, public affairs, urban patrol, undercover work, supervision of patrol officers, coordination of programs and planned actions, and personnel training.
• Proficient in teaching and instruction; training of personnel, supervisory and management experience.
• Urban patrol experience gained through both personal patrol assignments and supervisory experience in major high-crime districts; management skills gained through varied supervisory assignments.
• Successful in promoting crime prevention and community education programs in order to complement traditional law enforcement activities; longstanding history of community involvement.
• Highly developed public relations and communication skills; ability to relate well with individuals of any background or ethnicity; excellent oral and written communication abilities.
• Consistently noted by supervisors, staff, and the public for superior detail-oriented job skills, ability to prioritize work to accomplish maximum results, timely completion of projects, and ability to solve organizational problems with effective solutions.

EXPERIENCE

NORTH STAR REFINING CORPORATION, Slidell, Louisiana
1995 - Present
Security Supervisor
Currently provide security supervision for the largest catcracker specialized petroleum refining unit in the world with 2 large plants and over 700 employees. Responsibilities included all aspects of security operations, such as monitoring all vehicles and people entering or exiting plants, performing employee drug testing, and supervising over 20 guards. Additionally instructed new personnel on procedural manuals.

• Successfully trained in fire fighting and licensed weigh master.

BATON ROUGE POLICE DEPARTMENT, BATON ROUGE, Louisiana
1975 - 1995
Police Officer
Responsible for a wide range of police officer duties, including patrolling neighborhoods and businesses, domestic disturbance calls, burglaries, robberies, firearms violations, narcotics offenses, investigating suspicious persons and activities, detaining and arresting suspects and offenders, and all calls for safety or service to the public. Additionally responsible for writing and submitting daily reports, community policing, preventing and monitoring violent and property crimes, and all related duties as assigned. Traffic duties included arriving at vehicle accident scenes and taking reports, issuing traffic citations, verifying driver's license information, running background checks for warrants, coordinating with paramedics and other emergency services, obtaining information from witnesses, and assisting accident victims.

• Patrolled and investigated Third District; 1992 to 1995.
• Assigned to the Eighth District; 1986 to 1992.
• Served as Mounted Law Enforcement in City Park and from Downtown to Lakefront; 1985 to 1986.
• Assigned to Patrol and Investigation in the Third District and acted as Field Training Officer; 1975 to 1985.

ROBINSON'S PEST CONTROL, New Orleans, Louisiana
1973 - 1974
Sales Representative
Performed sales and marketing of pest control services, maintained extensive product knowledge, consistently met and exceeded sales quotas, provided superior customer service, and prepared sales presentations for prospective clients.

HIGHWAY PATROL SERVICE, Tulusa, Louisiana
1972 - 1973
Security Officer
Provided a wide range of security and guard services for a busy Lakeside Shopping Center. Duties included patrolling, alerting authorities to suspicious persons, requesting identification, assisting customers, employees, and guests with various requests, and coordinating with police, paramedic, and fire agencies.

EDUCATION BACKGROUND

BATON ROUGE POLICE ACADEMY, BATON ROUGE, Louisiana
1972
Diploma
Law Enforcement Diploma

UNIVERSITY OF NEW ORLEANS, New Orleans, Louisiana
Undergraduate Studies, 1971 - 1972

WARREN EASTON HIGH SCHOOL, New Orleans, Louisiana
H.S. Diploma

AWARDS & HONORS

• Received numerous letters of commendation from individuals and businesses for excellent service.
• Recognized for exemplary job performance and dedication to duty.

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Over 12 years of experience troubleshooting and repairing electrical and electronic systems and equipment including robotic, pneumatic, mechanical, control circuit, power supply, hydraulic and vacuum systems. Adept at providing technical equipment support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions. Combines excellent technical, analytical, and engineering qualifications with outstanding customer service skills. Expertise includes:

• Customer Service, Support & Communication • Technical Documentation
• Training & Team Leadership • Project Scheduling & Management
• Blueprints & Schematics • Systems Design & Installation
• Problem Identification & Resolution • Quality Control & Assurance
• Inspection & Maintenance • Interpersonal Communications

PROFESSIONAL EXPERIENCE

EXTREME TECHNOLOGIES, Sacramento, CA
1989 - 2002
Senior Technician - Engineering Equipment Support
Conducted and scheduled investigative tests, repairs, and overhauls of robotic, and automated manufacturing and processing equipment to ensure proper operation. Documented inspections, maintenance, repair work, and failures in maintenance logs and statistical process control charts. Trained employees on operational procedures with emphasis on quality, productivity, and overall equipment readiness.

• Designed and fabricated several equipment modifications including a parts handler to prevent breaking of tie bars in encapsulated parts, which resulted in saving $40,000 per breakdown.
• Created and installed low-level alarm system for slurry barrels, preventing $80,000 in damage to machine and product by sounding an audible alarm when slurry was low.
• Developed and implemented wafer guide for the Westech 372 Planarizer, ensured non-breaking feed of wafers saving up to $6,000 in materials cost.
• Reduced lot count time to seconds by designing electronic handheld lead frame counter.
• Selected to participate in Mirra Polisher installations and training located in Singapore, created a "team" approach to problem solving and technical support.

ADDITIONAL EXPERTISE

Assembly Encapsulation

• Nickolet X-Ray Machine • Lawton Encapsulation Press L.A. Rose Preheater
• AIS Automated Handler • Blaser 5000 Laser
• Boschman & Fico Automold • MTI Media Deflash
• Dia Ichi Seiko

Chemical Mechanical Planarization (CMP)

• Strasbaugh 6DS • Nel Taper & De-taper Ontrak Scrubbers (Series 0, 1, 2)
• Ipec 676 • Applied Materials Mirra & Ebara Planarizers
• Westech 372 • Shibayama Back Grinder
• ADE Ultra Gauge 9500 NOVA Scan 210 • 420 Prometrix UV-1050

EDUCATION

ITT Technical Institute, Sacramento, CA
1989
Electronics Engineering Technology

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE PROFILE

• High achiever with strong leadership abilities. Communicate positively with people at all levels of organization.
• Analytical and perceptive. View problems from various perspectives and evaluate viability of alternative solutions.
• Entrepreneurial spirit complimented by ability to be innovative and creative.
• Strategic thinker and perceive possible future needs. In response to changing technological needs, develop successful and innovative growth strategies to expand product offerings and diversify distribution channels to keep company profitable.
• In addition to strong manufacturing environment, attuned to marketing aspects of business and sensitive to needs of customers. Committed to providing quality products and the best in customer service.

EMPLOYMENT

Borni Corporation, Smith City, CA
1999 - Present
Senior Vice President - Director of Operations
Manufacturer of coated papers and films for wide format reproductions.

Directed all manufacturing and scheduling of 19 coating lines and converting operations in 3 U.S. facilities that supply 200+ products in 30,000 configurations to customers and national and international distribution centers and subsidiary company.

• Presided over R&D Department with goal of accelerating expansion of product line of color ink-jet media. Promoted program for pre-trial and post-trial reviews to effectively utilize time on production equipment and control materials consumed for testing purposes. Results: Estimated annual savings of $80,000.
• Provided corporate management involvement in continued installation and de-bugging of MOVEX ERP system. Coordinated with others to define problems, isolated causes, defined solutions, and developed corrective actions. Identified capability within ERP to accommodate additional decimal places for pricing of bulk sales. Resulted in estimated revenues to be realized of $300,000 annually.
• Negotiated and secured commitments from vendors obtaining best prices, delivery terms, and extended price guarantee periods. Brought fragmented purchasing activity under control of Central Purchasing and competitive bid process.
• Initiated program to install product-labeling capability in domestic distribution centers. Results: Reduced inventory requirements and allowed distribution centers to private label products for multiple customers.
• Interfaced with marketing department to identify needs for new products and modify performance characteristics of existing products.

Able Company, San Diego, CA
1976 - 1999
President
Coated paper manufacturer for wide-format reproductions with annual sales of $6,500,000. Report to Board of Directors and oversee 4 direct and 25 indirect staff.

Established company as progressive organization with quality products and reputation for excellent service. Became respected competitor in industry dominated by larger companies.

• Revamped plant layout resulting in increased efficiency in material storage, movement, and order picking.
• Installed inventory control system with minimum stocking levels and reorder points. Negotiated with major paper mills and chemical suppliers to obtain pricing on par with larger volume users within industry.
• Developed marketing and sales programs. Introduced new products such as specialty-coated papers for plotters and color ink jet printers/plotters to meet changing demands of reprographic industry.
• Pioneered industry use of photo-black opaque plastic for wrapping light-sensitive products which resulted in elimination of 2 operators, increased productivity, and saved approximately $40,000 annually in packaging costs.
• Spearheaded the use of computer-printed product labels--another first for industry. Results: Enabled this small company to have competitive advantage by offering private labeling as added service for customers.
• Started up sister company, Ferndale Corporation. when need arose for faster, cleaner, and more flexible means for printing variable information on product labels. Drew upon systems and programming background to develop software that fulfilled needs, but would also be flexible enough to allow other companies to design, format, and print variable information on their labels.
• Through capitalizing on its limited resources and continually improving efficiency and productivity, company remained profitable during most of tenure. Involved in all aspects of business and responded quickly with innovative products and services.
• Developed service-bureau operation to scan large-format documents. Marketed service to existing and new dealers as additional benefit they could offer to their clients without any capital investment.
• Established and maintained favorable banking relationships.
• Designed, specified, and installed UNIX-based system for order entry, billing, production reporting, sales analyses, and all accounting functions. Successfully upgraded and converted all applications to be Y2K compliant.

EDUCATION

DePaul University, Chicago, IL
B.S., Accounting
Graduate coursework in accounting, finance, marketing, management in MBA program.

PROFESSIONAL ORGANIZATIONS

Association of Engineering Graphic Imaging Systems (AEGIS), formerly Association of Reproduction Materials Manufacturers (ARMM)
Treasurer and Director, ARMM, 1984 - 1999
American Institute of CPAs
Illinois Society of CPAs
International Reprographics Association (IRgA)

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS PROFILE

· Recognized for superior work ethic, productivity, and leading-by-example management style. Foster a sense of mutual respect among all department members. Exceptional verbal and written communication skills facilitate conveying objectives and delegating tasks.
· Prioritize and manage heavy workflow, seeing project through to completion. Take pride in producing precise, accurate work, following established procedures to reach goal. Excellent troubleshooter.
· Analyze situation before responding. Identify method, formula, procedure or systems to solve problems. Take pride in ability to understand all facts of a situation before reaching conclusion. Display acute awareness of social, economic and political implications of decisions.
· Thrive as leader in a team environment. Possess talent to motivate and work with people at all levels of a company through established credibility, trust and respect. Promote commitment to high standards of excellence.
· Enjoy interaction with the public. Exercise tact and diplomacy; maintain confidentially as needed.

EMPLOYMENT

Sharon Metal Fence Company – Wheatland, Pennsylvania
1994 – Present
FOREMAN (2002 – Present); LABORER (1994 – 2002)
· Direct, coordinate and schedule daily assignments for 2-3 weld shop crew members to produce orders for fence wholesaler with 25 employees. Operate forklift, piranha, cut-off saw and chop saws.
· Ensure safety procedures are followed regarding work area and job performance. Selected to join safety committee.

West Middlesex High School – West Middlesex, Pennsylvania
1995 – 2002
BOYS BASKETBALL COACH Elementary (1 yr), Jr. High (4 yrs), JV (3 yrs)
· Instructed team members in rules of the game and proper play techniques; promoted good sportsmanship, team values, and dedicated work habits.
· Produced teams that worked well together and attained several winning seasons, including one undefeated season and two tournament championships.

Sharon Tube Company – Sharon, Pennsylvania
1997 – 1998
DRAW BENCH OPERATOR / LABORER
· Commended for learning new skills rapidly and consistently producing quality work.

CERTIFICATIONS / LICENSES / TRAINING

· Act 33/34 Clearance in Pennsylvania, November 2002
· Archery League
· Firearm Permit (hunting, fishing, target and protection permit)
· Basketball Referee, P.I.A.A.
· Target Range Shooting (bow as well as firearm)
· Little League Umpire

POLICE INTERNSHIP

· Ride-along–400 hours–at Sharon Police Department. Observed and assisted with various police tasks and attended court hearings with officers.
· Wrote Reports
· Assisted With Arrests and House Searches
· Served Warrants
· Learned Laws
· Observed Detective Cases
· Learned Procedures

EDUCATION / CONTINUING EDUCATION

B.S., Criminal Justice and Sociology, 2000, Youngstown State University – Youngstown, Ohio
Sampling of law enforcement coursework / seminars:
· Police Operations
· Use of Force / Defense Tactics
· Firearms and Related Topics
· Laws of Arrest
· Sensitivity and Communication Skills
· DWI Detection Guide
· Report Writing
· Informant Management
· Juvenile Laws
· Legal Updates
· Suicide Prevention with Persons in Custody
· Search and Seizure

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HIGHLIGHTS OF QUALIFICATIONS

Selected for management training at McDonalds, awarded Employee of the Month five times and cited for ability to lead and delegate. Experience and hands-on / theoretical training includes:

• Opening / Closing Procedures • Retail / Service Experience
• Leadership and Delegation • Presentations and Business Communications
• Certified Staff Trainer • Process Improvement / Quality Issues
• Accounting and Economics Study • Community and Customer Service
• Problem Solving / Troubleshooting • Planning and Organizing
• Business Administration

EXPERIENCE

McDonald's Restaurant, Sarasota, FL
(2000-Present)

Team Leader
• Handle high volumes of money and counted and balanced cash drawer nightly.
• Participate in courses and training in financial and managerial accounting, developing an understanding of accounting cycle, financial statements, accounts receivables and payables, inventory costing, cost accounting, forecasting and budgeting.

Personnel Relations
• Provide training to new employees on all facets of operations and job performance. Demonstrate skills as leader, delegator and communicator.
• Present strong balance between team player and leadership roles.

Customer Service
• Provide quality customer service to a diverse population in time-sensitive environments.
- Handle customer relations, determine customer needs, and build solid rapport.

Management and Operations, Selected for store management training
• Perform opening and closing procedures, ensuring that all tasks were completed accurately.
• Maintain proper inventory stock levels.
• Assist management in increasing facility quality from lowest ranking location in division to best scoring with no deficiencies, and received award.
- Develop skills in inspection and quality control / process improvement procedures.
• Study leadership and management issues covering: business policy and procedure, production, marketing, personnel issues, business planning and administration.

EDUCATION

Tampa Community College, FL
Business Administration
GPA: 3.5, Member, Phi Theta Alpha Honor Society for Business students

COMPUTER EXPERIENCE

• • MS Windows, Office and Publishing Programs.

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

GOAL

Tour Manager, Special Events Coordinator, Airport Hospitality

LANGUAGES

Bilingual English/French
Taught Spanish I

TRAVEL MANAGEMENT

• Co-leader for high school student tour of France.
• Coordinator for annual student trips to Festival of Nations.
• Facilitated arrivals and departures for international exchange programs.

EDUCATION

International Tours, Inc., Dayton, OH
Certified Professional Tour Manager

University of New York, Buffalo, NY
Bachelor of Arts, Sociology/Social Service
Cum Laude

University of New York, Buffalo, NY
Bachelor of Arts, French Instruction
Summa Cum Laude

COMMUNITY

• Area representative for international student exchange program
• Advisor, World Language Club
• Host for international guests from France, Russia and Scandinavia
• Organized cultural programs for university and community.
• Administrative duties with volunteer organizations-youth soccer club, church groups, and community theater.

COMMUNICATION SKILLS

• Earned degree in social services.
• Certified in crisis intervention counseling.
• Public speaking experience with large groups.
• Open, personable demeanor with genuine respect for individuals.

WORK EXPERIENCE

• Social Services - 7 years
• Teaching - 9 years

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Human resources specialist with 8 years of experience in benefits administration, recruiting, and training. Computer skills include Microsoft Office (Word, Excel, PowerPoint, and Outlook), and NS Elite, a benefits database.

Areas of Expertise Include:
• Saving Recruitment Money
• Increasing Quality of Interviewing Process
• Hiring Better Qualified Candidates
• Improving Morale
• Developing Processes to Save Money
• Garnering Higher Levels of Customer Service
• Creating Management Tools
• Producing Improved Communication Lines

EXPERIENCE

Social Security Administration, Houston, Texas
2000 - Present
Benefits Administrator
Manage all benefits administration, recruiting, and training functions within two highly complex departments. Supervise 21 customer service and claims representatives who support the distribution of $67 million in benefits monthly to more than 85,000 clients. Interact with multi-cultural and multi-ethnic participants regarding issues, retirement, disability, and Medicare benefits. Negotiate the release of up to $100,000 in lump sum payments of benefit funds.
• Brainstormed with management staff to develop more appropriate interviewing questions then previously used, which allowed the organization to judge and hire more qualified employees.
• Initiated and orchestrated the use of university web sites for position postings for a less than 1% investment.
• Selected to conduct a presentation on requirements, audit procedures, and ramifications at the Annual Conference of Organizational Representative Payees in April 2002.
• Implemented a sexual harassment prevention training program that focused on liability issues.
• Participated on a 5-member team responsible for the review of central and regional office interpretations of national policy, such as recognizing the negative ramifications of a change in activation date.
• Created various statistical reports that were used as management tools in the decision making process.
• Initiated and implemented employee appreciation breakfasts that recognized excellence, improving morale and providing tools to motivate personnel.
• Improved customer service and allowed the intake group to process more claims by reorganizing the workflow.

Social Security Administration, Houston, Texas
1996 - 2000
Senior Claims Representative
Interviewed clients and determined eligibility, managing a caseload of 100 to 150 active cases monthly.
• Opened the lines of communication between offices by spearheading and serving as editor-in-chief for the first monthly newsletter distributed to 400 employees.
• Developed a formula and co-trained more than 40,000 employees nationwide via interactive video teleconferencing to understand, track, and correctly identify overpayments.
• Received the second most prestigious award, the Deputy Commissioner's Citation, for the above contribution.
• Served as a trainer/mentor for new hires, teaching practical applications and maintaining quality control.

Social Security Administration, Houston, Texas
1993 - 1996
Claims Representative Trainee - Level I and II
Hired within the honors graduate program, which is used by the administration to attract high caliber staff.

EDUCATION

THE UNIVERSITY OF TEXAS AT AUSTIN, Austin, Texas
1992
Bachelor of Science, Speech Communication

AFFILIATIONS

Volunteer/Fundraiser, RONALD MCDONALD HOUSE

PRWRA
Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Executive Management Leader

· With 14 years of top leadership experience.
· Currently managing 4 locations with 927 employees, producing $176 million in annual revenues.
· Organized and orchestrated the opening of 4 stores throughout tenure with current company.
· Communicated successfully with architects for store design and décor, construction supervisors and other contractors for facilities management and maintenance, vendors for inventory and merchandising, and dignitaries, guest speakers, and the media for pre-opening celebrations.
· Overachieved on store income budgets and garnered double digit net income from one location, which was well above industry average.
· Active participant in company mentorship and leadership development programs.
· Bilingual with the ability to speak, read, and write in fluent Spanish.
· Computer skills include Microsoft Office (Word, Excel, PowerPoint, Outlook, and Publisher), and People Soft (Human Resource Function).

EXPERIENCE

H.E. BUTT (H.E.B) FOOD / DRUG RETAILING
1995 to Present
Houston, Laredo, and Hondo, Texas
Unit Director / Team Leader – Houston, Texas (March 2002 to Present)
Primary focus on managing an 86,000 square foot, $51 million store at Stuebner Airline and Louetta.
Coordinated and directed all operations from store design to construction and grand opening of two new stores in one year, including managing multi-million dollar budgets and negotiating contracts.
· August 2003, Stuebner Airline and Louetta (store currently managing).
· January 2003, Beltway 8 and Beechnut, 91,400 square feet, $49 million in annual sales.

Provide team leadership and mentoring to nurture and develop top management personnel at three locations—includes developmental plans and coaching on budget management and driving top line numbers, as well as bi-annual performance reviews.
· Kingwood, a $30 million, 56,000 square foot facility.
· Attasocita, an 86,000 square foot store producing $46 million in revenues.
· Beechnut (one of new construction locations), 91,400 square feet and $49 million in annual sales.

New Construction Accomplishments:
· Brought to Houston to open new stores based on previous success with company.
· Opened Stuebner Airline store 2 weeks ahead of schedule with 4,700 less hours and $263,000 less in expenses.
· Reduced expenses by $176,000 at Beechnut store and opened under budget with 3,400 less hours.

Store Management Accomplishments:
· Currently at 118.87% of sales plan year-to-date.
· Came in 1.15% under budget for manager controllables (training, payroll, payroll taxes, benefits, sick leave, Workmen’s Compensation, store supplies, store services, utilities, insurance, and cash management).
· Chaired a team that established the 5-S Program for total control of back room with perpetual inventory control and reduced total store shrink by more than 40%, achieving 1.91%.

Mentorship and Leadership Accomplishments:
· Contributed to the attainment of 117% of budgeted sales at Beechnut location for first year’s production.
· Currently a Leadership Development Center (LDC) Assessor, evaluating and assessing performance of unit directors and team leaders through intensive training programs established by Personal Decisions International (PDI).
· Selected to serve as Master of Ceremonies for three years at company’s annual meetings, with over 6,000 managers from store management to senior officers from the H.E.B. organization.

Unit Director / Team Leader – Laredo, Texas (April 1998 to March 2002)
Managed all operations of the 71,000 square foot McPherson store, which produced $65 million in annual revenues. Supervised 266 employees.

Major Accomplishments:
· Delivered and maintained double digit store net income in fourth quarter, maximizing at 12.6% well above national average.
· Garnered an annual net income of $5.8 million or 8.92% of annual sales.
· Grew the business from $30 million to $65 million in 3 years and 9 months.

Store Director – Hondo, Texas (March 1997 to April 1998)
Maintained sole responsibility for coordinating and directing all operations of this 42,000 square foot store that generated $23 million in annual revenue. Supervised 121 employees.

Major Accomplishments:
· Produced 152% of goal by increasing revenue to $23 million within 6 months after opening new store.
· Attained maximum partner share payout for senior management by overachieving on budget.

Store Director – Laredo, Texas (May 1995 to March 1997)
Worked under the direction of a unit director, managing the San Dario store location, an 88,000 square foot store producing $60 million in revenue per year. Reduced total store expenses by 11%.

ALBERTSON’S, San Antonio, Texas
1985 to 1995
Store Director (August 1990 to May 1995)
Selected for fast-track management program, receiving promotion to store director after just 5 years and 3 months, the youngest store director appointed in Albertson’s Southwest Region. Previous positions held included drug store clerk, camera shop manager, assistant drug manager, drug manager, and assistant store director.

EDUCATION / TRAINING / CERTIFICATION

TEXAS TECH UNIVERSITY – Lubbock, Texas
Bachelor of Business Administration Program – Emphasis on Finance

Training:
· Select for Success
· Leadership Development Center (LDC) - PDI Evaluation
· Manage Execution Trainer
· Behavioral Base Feedback Coach
· Diversity Management
· Leadership I and II
· Legal I, II, and III
· HIPPA Certification

AFFILIATIONS

LAREDO CHILDREN’S MUSEUM – Laredo, Texas
Former Member / Vice President Board of Directors
HONDO CHAMBER OF COMMERCE – Hondo, Texas
Former Member / Vice President
LAREDO FOOD BANK – Laredo, Texas
Former Officer
UNITED INDEPENDENT SCHOOL DISTRICT
Former Member Advisory Board / School of Trustees

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CHIEF FINANCIAL OFFICER / CONSULTANT

Over 25 years of experience as a Financial Executive in the Manufacturing field. Creative and innovative leader who works well under pressure and manages and develops employees. Led charge to take company private after growth from $10 million to over $300 million. Company went public (NASDAQ) in 2002. Pioneered changes in financial reporting models, purchasing methods and MIS customization.

Looking for new part-time/consulting challenge where high level of business acumen is needed, along with strong planning, creativity, and negotiation skills. Works best in team environment where mentoring and new ideas are valued.

PROFESSIONAL EXPERIENCE

TEXTILE INDUSTRIES INC., West Paterson, New Jersey
Vice President Finance / Board of Directors / Secretary of Corporation / General Partner
Spent over 20 years with authority for strategic planning, development and growth of financial functions, while most recently working as a consultant for this international industrial textile manufacturer. Concurrently performed as senior executive manager while assuming day-to-day responsibility for all financial, purchasing and MIS departments. Company is now listed on NASDAQ (TEXI) with sales of $350 million, 2500 employees, over 2000 products sold in 65 countries, 6 plant sites and subsidiaries in the United Kingdom and Ireland. Managed 75 people.

Management
• Bought General Partnership of company with group of senior managers through creative financing. Considered a "coup" by Wall Street insiders.
• Appointed as Team Leader to secure $140 million high-yield bond issue underwritten by Merrill Lynch.
• Led 12-city road show to sell bonds. Made presentation on company and answered questions during session. Developed additional positive relationships with investors, banks and financial analysts.

Financial
• Created innovative financial planning model and reporting system that later became a benchmark for other companies. Contrasted actual costs versus budget versus standard, and allowed for better controls and analysis.
• Developed excellent long-term relationships and financing ability with banks through creation of 5-year programs and consistently demonstrating success on projects.
• Orchestrated all financial reporting including quarterly and year-end reporting, banking, debt management, corporate tax, cash management and SEC filings.

Product Development & Marketing
• Improved marketing approach and capital expenditure selection process through creation of activity-based costing system. Decisions on individual product's value to the company could now be determined through analysis of direct, fixed, and administrative expenses.

Capital Expenditures
• Administered a capital expense budget of $20-$50 million annually, reviewing capacity needs, technology advancements and marketing forecasts.
• Negotiated $85 million multi-bank line of credit to finance major capital expenditures, displaying tight forecasting and planning skills to balance the demands of running at full capacity versus the cash flow demands of buyout.

Acquisitions & Divestitures
• Led several processes to evaluate new ventures, resulting in 4 major acquisitions and 1 divestiture. Assembled multi-functional team and spearheaded discovery process for information: financial histories, marketing plans, market demand, plant modernization needs, staffing issues and other issues.
• Chaired negotiations to develop mutually agreeable terms and conditions that were favorable for the company. Recommended next steps to Board regarding proceeding or stopping acquisition efforts.

Purchasing
• Created, staffed and developed procedures for department which grew to buy $200 million annually. Embraced and implemented service attitude and approach for internal and external customers.
• Developed new system for multi-departmental teams. Created strong vendor partnerships for major purchases and key materials.
• Saved $3 to $5 million versus competition through negotiating long-term supply contracts at below-market value pricing and creating supply assurance in tight market.

MIS Department
• Led customization efforts of department to develop new integrated information system adapted for IBM AS/400 model. Several individual systems were bought from leading specialty vendors (i.e. inventory control, accounting and credit systems), and modified to both work together and accommodate enormous company growth.

Risk Management & Employee Benefits
• Evaluated and recommended new vendors and programs for employee benefits and medical programs.
• Saved $1.5 million and championed company to become one of the first companies to launch a managed care health plan.
• Launched 401K plan for company. Spearheaded creative funding by securing management agreement to grant smaller salary increases during first year to fund program.

AMERITEX CORPORATION, FIBERS DIVISION, Warwick, Rhode Island
Director of Finance / MIS Manager / Accounting Manager
Managed all financial activities for this $20 million commercial textile company. Managed MIS department and specified and installed the company's first computer system. Created and implemented the company's first cost reporting system.

DELOITTE, HASKINS & SELLS, CPA's, St. Louis, Missouri
Accountant
Completed audits for both small and large companies such as Monsanto and General Motors.

DELOITTE, HASKINS & SELLS, CPA,s, St. Louis, Missouri
Accountant
Completed audits for both small and large companies such as Monsanto and General Motors.

EDUCATION & SPECIALIZED TRAINING

University of Rhode Island
B.S., Accounting

Financial Executives Institute (FEI)
Financial Reporting Issues

Duke University
Business Planning

American Management Association
Management Skills

Harvard Law School
Negotiation Skills

IBM and University of Tennessee
Computer and Software Training

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Senior Level Professional with 22 years experience ranging in marketing, operations, corporate security, customer relations, and project management.

EXPERIENCE

Helix International, Lafayette, LA
1995 - Present
Vice President, International Marketing / Operations
Direct international marketing, including strategic marketing of products and services. Formulate, analyze, and present bids. Conduct site representation of projects and public relations efforts. Establish company presence in new countries.

Jaybird Corporation, Lafayette, LA
1992 - 1995
Vice President of Operations
Gained diverse oilfield service company with locations in Houston, TX, and New Orleans and Lafayette, LA. Managed, interpreted, implemented and coordinated all departmental activities related to corporate operations. Departmental areas of responsibility included: Construction, Maintenance, and Transportation. Formulated, analyzed, and presented bids. Performed quality control, inspection and site representation of projects. Served as employee arbitration specialist between the company and its employees. Other responsibilities included: domestic and international marketing strategies, and publicity presentations with corresponding sales representative. Controlled costs in all of above areas.

Baker and Baker, Inc., Lafayette, LA
1986 - 1992
Safey Director/Corporate Security
Managed, interpreted, implemented and coordinated all safety policies, procedures and regulations pertaining to the industry, in compliance with all government regulations. Conducted representation and inspection of all work sites, coordinated all safety training, accident investigation and prevention, contraband detention and rehabilitation programs, workers compensation and corporate security enforcement. Served as medical review officer for corporate related matters.

Baker and Baker, Inc., Lafayette, LA
1984 - 1986
Divisional Manager
Managed Pipe Maintenance, Inspection Division and assisted Contract Labor and Sandblasting Division as well as Estimation, B.D. Formulation, Solicitation, and Project Management. Divisional Manager of Mud Technical Services and solid controls, H2S Equipment and services for drilling rigs.

Bradford Business Associates, Lafayette, LA
1982 - 1984
Executive Vice President
Managed all aspects of an oilfield service company from customer relations, personnel, accounting, to coordinating all operational services performed by BOCO of Lafayette.

Bradford Business Associates, Lafayette, LA
1980 - 1982
Senior Project Superintendent
Founded with two partners. Formed 3 Divisions - Contract Labor, On/Offshore sandblasting and painting, Pipe Maintenance Divisions. Solicited and marketed above services, estimated and formulated bids, for all projects including coordination of all transportation, personnel, equipment, materials and supplies as related to project. Handled administrative duties, as related to new company start up.

Medical Hospital, Lafayette, LA
1975 - 1980
Nurse IV
Worked all departments in hospital during educational process. Performed all nursing activities under supervision.

LICENSURES/CERTIFICATIONS

• Certified Instructor: H2S, AP1RP2D, CPR, Crane Operator, First Aid, Offshore Orientation
• Nursing License

EDUCATION

University of Southwestern Louisiana, Lafayette, LA
Bachelor of Science - Nursing - 1980
Bachelor of Science - General Studies - 1980

CONTINUING EDUCATION

• Effective Management Development
• MS Windows 95, Word, Excel, Access, PowerPoint, Outlook, Quicken, Internet - 1998
• American Society of Safety Engineers - Certified Safety Professional - 1991

AFFILIATIONS

American Society of Safety Engineers - Professional Member - 1991
Lafayette Society for Training & Development - LSTD - Member - 1989
Steel Structure Painting Council - SSPC - Member - 1989
National Association of Corrosion Engineers - NACE - Member - 1988
American Society of Safety Engineers - Member - 1987
Acadiana Safety Association - Member - 1986
American Red Cross - Member - 1986
National Safety Council - Member - 1986

COMMENDATIONS

LIFETIME ACHIEVEMENT AWARD
WHO'S WHO - ENVIRONMENTAL REGISTRY
WHO'S WHO OF EMERGING LEADERS IN AMERICA
WHO'S WHO AMONG YOUNG AMERICAN PROFESSIONALS
WHO'S WHO IN THE SAFETY PROFESSION
WHO'S WHO IN AMERICA

PRWRA Laurie Roy - PRWRA President - http://www.prwra.com - laurie@prwra.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CORPORATE-LEVEL EXECUTIVE
VICE PRESIDENT • DIRECTOR
Information Technology • Management Information Systems • Sales and Marketing • Business Development

Positive, results-driven, and innovative individual with proven success in balancing operational efficiencies and business growth with client satisfaction, offering more than 20 years’ progressive and stable experience with world-class, Fortune 100 organization. Take pride in ability to effectively combine corporate objectives and values with personal and professional goals and work ethics. Employ proactive management and strong leadership techniques to generate accomplishment-driven workplace environment, resulting in employee loyalty. Build and foster strategic business relationships with C-level executives, maintaining customer satisfaction at all levels. Possess extraordinary capabilities in the areas of:

New Business Development
Account Management
Global Sales and Marketing
Budget Administration
Total Quality Management
Change Implementation
Strategic Planning
Human Resources Leadership
Product Development

CAREER ACCOMPLISHMENTS

· Recognized by XYZ Corporation as #1 Sales Professional: President’s Club Award for achievement of $7.8M in sales on $3.2M budget for FY 2002.
· Led start-up activities of Technical Operations division from ground floor, developing and implementing departmental structure and strategies. Generated $226M in revenues on $143M operating budget.
· Negotiated acquisition of distribution rights of Barr Systems Software and Data/Ware systems on behalf of XYZ, resulting in exception levels of revenue growth and receipt of President’s Award, 1996.

PROFESSIONAL EXPERIENCE

XYZ CORPORATION
1981 – present
Senior Solutions Manager – Industrial Business Unit (2000 – present)
· Direct and monitor all facets of product and service sales and marketing, technical project development and implementation, and contract negotiation.
· Maintain P&L responsibility for unit: set direction and manage changes resulting in continuously meeting and achieving organizational goals and project timelines.
· Build, lead, and foster highly qualified multi-tasking, cross-functional teams capable of meeting timelines and bringing project to completion while remaining within budget and scope specifications.
· Conceive, develop, execute, and implement state-of-the-art knowledge sharing solutions for global enterprises, resulting in client savings of up to 20% and increased revenues, enhancing profitability for client and company.
· Achieved 222% of quota for FY 2001, generating $10.8M in revenues.

Project Manager/Technical Liaison (1999 – 2000)
· Served as key member of team responsible for development and implementation of Technical Operations Services and Support division’s Technical Delivery Unit.
· Liaised between NASG Launch Team, and Technical advisor, ensuring all parties remained knowledge of organizational goals.
· Consulted with Analyst, CBU Specialist, and Sales Representatives to develop standard operating processes and procedures.

Manager of Technical Operations – CBU Senior Staff (1999)
· Developed and monitored efficient and productive teams with operations budget in excess of $10M annually.
· Directed activities of 47 personnel in areas of strategic operations, technical sales, and billable services.

Technical Program Manager (1997 – 1999)
· Led teams to generation of $200M in revenues in gross revenues over 21 months.
· Managed all aspects of production printing, technical equipment and application viability, product and customer support services, environmental configuration consultation, and training.
· Maintained responsibility for product validation and acquisition, vendor relations, and contract negotiations.

Service Marketing Manager (1996 – 1997)
Marketing Consultant (1993 – 1996)
Worldwide Product Manager (1991 – 1993)
Program Manager (1987 – 1991)
Senior Applications Consultant (1985 – 1987)
Product Marketing Consultant (1983 – 1985)
Senior Systems Analyst (1981 – 1999)

TECHNICAL SKILLS

OS/Environments: TOS, DOS, MFT, MVS, TSO, CICS, IMS, OS2, Apple-OS, MAC-OS, VMS, UNIX, AIX, HPUX, MS-DOS, PC-DOS, DR-DOS, Windows NT, Networks
Platforms/Protocols: Mainframes {IBM, Cray, Amdahl, Sperry, Univac, Burroughs}; Mini-Computers {Digital, Data General, HP, Compaq, Tamdem, Texas Instruments}; Personal Computers, Servers, Router, Hubs, Switches, Bridges; XNS, Ethernet, Token Ring, TCP/IP, Banyon Vines, Frame Relay, ATM, VPN, OSI
Software: Office Suites (Lotus, Corel, Microsoft}, Printer Descriptor Languages (Postscript. HPCL, TROFF, ASCII, EBCDIC, Interpress), Preprocessor Applications (i.e.: ADOBE Acrobat); Project Management, Document Management, Archiving/Retrieving
Languages: Fortran, COBOL, PL/1, Assembler, RPG, C, C+, C++, PASCAL, Visual Basic, Basic, SQL, HTML
Hardware: PC, Servers, Printers, Scanners, and various peripherals
Networking: LAN, MAN, WAM, W-LAN, NAS and SAN, TCP/IP

EDUCATION

Bachelor of Science in Mathematics – 1977
California State University at Los Angeles - Maintained 3.86 GPA

TRAINING

Managing People and Processes • Quality Improvement • Middle Management School • Inspecting for Quality
Leading Cross-Functionality • Measures of Quality • Advanced Management School • Leading the Enterprise
Leadership through Quality • New Manager School • Problem Solving Process • Effective Listening Skills
Business Leadership Series • Implementing Diversity • Exercising Influence • Managing Technical People

MEMBERSHIPS & AFFILIATIONS

Member, Who's Who in America • Member, New Life Presbyterian Men's Council
Member, Alpha Phi Alpha Fraternity • Member, Des Moines Urban League

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Executive management position that can utilize demonstrated expertise in achieving positive financial and operating results in start-up, turn-around, and challenging international markets.

PROFILE OF QUALIFICATIONS

Results-driven management executive with experience leading start-up and high-growth organizations worldwide. Recognized expertise for building, reorganizing, streamlining and strengthening operations in difficult markets. Excel at identifying and capitalizing upon market opportunities to drive revenue and profit growth. Expertise includes:

• Strategic Business Planning • Corporate Finance & Budgeting
• Process Re-engineering • Multi-Division Management
• Foreign / U.S. Government Relations • Cost Containment & Profit Growth
• Manufacturing Operations • Contract Negotiations
• Facility Construction • New Business Development

PROFESSIONAL EXPERIENCE

SwissTel, Geneva, Switzerland
1996 - Present
VICE PRESIDENT
Spearheaded the development of SissTel's fastest growing and highest quality manufacturing, distribution, and marketing division. Maintained total responsibility for P&L, financing activities, manufacturing, financial reporting, contract negotiations, facility management, and governmental compliance. Received The SwissTel Manufacturer of the Year Award in 1995, 1996 and 1997.

• Profit Improvement: Increased annual revenue to $157 million from $8 million and gross margins to 47% from 28%.

• Business Expansion: Oversaw the construction and financing of two new manufacturing plants totaling 30,000 sq. meters. Directed all facets of this $15 million project including budgeting and funding, construction, equipment design, and layout. Increased manufacturing capacity to 100 million unit cases from 12 million unit cases.

• Process Improvement: Integrated state-of-the-art packaging and manufacturing processes. Successfully increased productivity by 53% over previous 22%.

• System Development: Directed the conversion of a System 36 to an AS/400, providing computerized sales, distribution and inventory control. Consistently upgrades and improved system to reflect technological improvement and to segue into increased system productivity.

• Purchasing: Purchased all manufacturing equipment and production inputs with an annual budget of over $100 million.

• Finance & Accounting: Managed all aspects of company finance and accounting, as well as requisite personnel. Performed all financial forecasting and annual budgeting. Reviewed audit reports from big five audit firm and made appropriate recommendations to management.

Helix International, Geneva, Switzerland
1993 - 1996
VICE PRESIDENT
Recruited to direct the management and reengineering of operations for this distribution company. Maintained complete responsibility for all operations, human resources, sales and marketing, regulatory approvals, and P&L.

• Sales & Marketing: Developed and cultivated all company wholesale vendor accounts, expanding from initial position as Switzerland distributor to a distribution serving vendors globally. Successfully built operation from a struggling $1.3 million to $12 million monthly in gross revenues.

• Warehouse Planning & Management: Established all warehouse, distribution and inventory control plans and operations management for two warehouses in Switzerland and British Columbia. Performed warehouse planning from selection of location and lease negotiation through warehouse design and set up, implementation of computer system, and development of all procedures for warehousing and inventory control.

• Human Resources: Directed a human resource staff in realigning personnel functions for recruitment, training, and management promotions. Realized a significant reduction in turnover from 42% to 8% in FY94.

• Order Fulfillment: Oversaw warehouse manager in the supervision of pick, pack and ship with an average of 500 to 700 orders daily.

Helix International, Detroit, MI
1987 - 1993
CHIEF FINANCIAL OFFICER
Directed the strategic planning, financial, accounting and administrative functions for the corporation and its twelve subsidiaries. Held responsibility for financial analysis / reporting, tax planning, cash management, corporate banking, budgeting and audit management.

• Financial Statements: Prepared financial statements and supported data to ensure compliance with SEC guidelines by completing quarterly 10-Q and annual 10-K reports.

• Taxation: Compiled and summarized reconciliation records to provide FASB 109 disclosure and the basis for tax reporting. Directed and managed staff for preparation and timely filing of all federal and state tax returns including partnership, corporate, multi-state, and health and welfare plans.

• Consolidation: Consolidated monthly financial information into financial statements from fourteen separate reporting units.

• General Accounting: Oversaw payroll for 150 personnel, verified accounts payable, 941 and state unemployment.

EDUCATION

Harvard Business School, Boston, MA
Masters, Business Administration
Specialized Curriculum: International Business, Investment Banking, and Marketing

Yale University, New Haven, CT
B.A., Business Administration

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Alexandra Simms
9027 Hill Place, San Francisco, CA 94112 / Tel# (415) 555-1168 Email: alexas@myisp.com

Vice President, Marketing and Sales

PROFILE

Senior sports marketing executive with 12 years experience in product positioning, brand management, advertising, marketing, and sales program development and partner relationship management. Demonstrated track record of success in surpassing market competitors, aggressively increasing market share, and driving profit margins to new heights. Excel in creating marketing campaigns that build cutting-edge brand imagery and consumer recognition. Creative, focused, and persistent with an extensive bank of influential media and industry contacts.

AREAS OF EXPERTISE

· Market Analysis
· Product Positioning
· Cross-brand Advertising
· Relationship Management
· International Retailing
· Sales Forecasting
· Strategic Planning
· Media Relations
· Product Launches
· Endorsements
· Trade Shows
· Promotions

PROFESSIONAL EXPERIENCE

REPLAY SPORTS EQUIPMENT, INC., Oakland, CA
2000 - Present
Vice President, Marketing and Sales
Defined strategies to grow regional sports equipment vendor into international sports equipment retailer. Managed and enhanced profitability of 15 operating locations producing $30 million in annual revenue. Positioned the company to expand through franchising internationally.
· Served as key liaison to analyze diverse markets and develop relevant promotional, public relations, and e-market capabilities to strengthen international marketing campaigns.
· Coordinated distributor relationships to expand product presence into the United Kingdom, Europe and Asia.
· Developed marketing collateral for trade shows to strengthen company’s visibility.
· Established partnerships with sports equipment manufacturers to redirect retail returns.
· Expanded product line, forecasted to generate $10M additional revenue per year.
· Identified and negotiated endorsement agreements with major sports figures.

GEOSPORTS, INC., Oakland, CA
1999 - 2000
Vice President, Sales and Marketing
Managed department of 45 sales and marketing associates, and 15 finance and support personnel. Developed strategic and tactical marketing plans. Set sales goals and analyzed opportunities to grow market share and increase visibility. Established strategic partnerships with professional and amateur sports organizations to co-brand equipment.
· Opened new markets by expanding traditional focus internationally and by broadening target markets, resulting in 35% increase in revenue.
· Initiated direct-to-consumer sales operation using Web technology.
· Pioneered electronic marketplaces to centralize and efficiently manage, track, redeploy, and dispose of equipment assets.
· Maintained hands-on responsibility for cold calling to initiate and develop new business and grow accounts.
· Achieved 183% of plan in 1999 for annual sales.

XTREME SPORTS COMPANY, San Francisco, CA
1996 - 1999
Senior Sales Manager
Directed worldwide sales and marketing activities, including long-range planning, market research, budgeting, pricing, and forecasting. Managed staff of five brand managers, three sales managers, and 28 sales associates.
· Coordinated marketing strategies for five major product brands to ensure maximum effectiveness of advertising and sales promotions.
· Realized an overall 45% increase in sales and a 13% reduction in costs due to improved inter-brand marketing efforts.
· Fine-tuned procedures for resource planning and allocation to reduce inefficiencies.
· Increased technical support for field-based sales associates, delivering inventory, sales, and promotional data to field locations instantaneously.

XTREME SPORTS COMPANY, San Francisco, CA
1994 - 1996
Senior Brand Manager
Drove multi-level marketing management by developing vision and strategies, initiating product introductions, branding, designing collateral materials, coordinating event/trade shows, nurturing press/analyst relations, and implementing marketing plans and activities.
· Directed cross-functional team to refresh product line, increasing sales by 128%.
· Conducted market research and customer satisfaction surveys to identify new product trends and opportunities.
· Wrote long-range branding plan, identifying distinct strategies for co-branding products.
· Developed opportunities for private label product spin-offs linked to professional sports teams and individual sports personalities.

CONVENTION SUPPORT, INC., San Francisco, CA
1988 - 1992
Director of Marketing
Marketed and sold event scheduling and communication technology to corporate accounts. Introduced product features to meeting planners, convention service managers, and human resource managers. Heightened awareness of products and services through national sales promotions and advertising campaigns.
· Developed sales presentation portfolio to communicate unique product features.
· Recognized and grew niche hospitality market into $450,000 annual business.
· Directed graphic artist to customize presentations for each client.
· Generated first $150,000 in sales in three months.

EDUCATION

Executive MBA, (Marketing and Finance), 1992
University of San Francisco, San Francisco, CA

Bachelor of Arts (Business Administration), 1988
Mills College, Oakland, CA

AWARDS

· Chamber of Commerce Executives Presidents’ Award, 1999
· Top Marketing Manager, 1996
· President’s Club Awards for top 10% ranking, 1994, 1995
· Par Club Awards, 1989, 1991

AFFILIATIONS

· American Marketing Association, Member
· Marketing Research Association, Member, San Francisco Chapter
· National Association of Women Business Owner, San Francisco Chapter
· San Francisco Advertising Federation, Member

VOLUNTEER AND COMMUNITY SERVICE

· Volunteered four Saturdays annually to help local organizations learn how to market products and services.
· Assisted with the sales and marketing efforts for local chapter of the American Red Cross.

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SENIOR MANAGEMENT - BUSINESS STRATEGIST - MARKETING
FINANCIAL INVESTMENTS - LEGAL COUNCIL

Professional career reflects over 20 years of executive level management, marketing, investment, business analysis and legal council. Leadership has been established in corporate, entrepreneurial, and government environments. Possess a demonstrated record of success to analyze viability of business ideas, develop creative strategies to achieve goals, and the ability to implement processes that produce result on time, under budget, and beyond expectations.

POSITIONAL OBJECTIVE

Skills and experience support a variety of leadership capacities, such as Vice President of Business Development, Director of Corporate Investments, or Senior Council Strategic Growth Initiatives, with a primary role as the 'hub' for developing new and creative services to enhance revenue streams and increase market share.

ACADEMIC & PROFESSIONAL CREDENTIALS

Awarded a Doctor of Jurisprudence from Indiana University Law School. Doctoral work was highlighted by receipt of the Keifer Mendenhall Award for Academic Excellence and Cum Laude designation upon graduation.

Graduate credentials are supported with a Bachelor of Science degree in Economics from Purdue University. Have enhanced these credentials with additional training in market research, finance and investment, negotiations, regulatory compliance, conflict resolution, and business and ethical conduct.

Professional association and community involvement includes, but is not limited to: The Marion County, Indiana, and American Bar Associations, Chairman of Indiana Recycling and Energy Development Board, Holy Family Se

CAREER HISTORY

Accelics, Incorporated
2001 - 2003
President / Founder

VirtualPlant Business Unit
1999 - 2001
President

GSE Systems, Incorporated
1998 - 1999
Executive Vice President

Entek IRD International
1997 - 1998
Senior Vice President (Service Ops)

Johnson Yokogawa Corporation
1996 - 1997
Business Alliance Manager

Johnson Yokogawa Corporation
1995 - 1996
Regional Sales Manager

Bailey Controls Company
1992 - 1995
National Account/Business Development

Bailey Controls Company
1989 - 1992
Advanced Application Engineer

Southern Incorporated
1984 - 1989
Owner/Principal Investigator

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - rlanham@rlstevens.com - http://www.myexecutiveweb.com/rlanham

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SENIOR EXECUTIVE PROFILE

Achieving Business Growth Objectives in Domestic and International Markets

Dynamic leadership career combines executive management success with proven expertise in delivering outstanding sales and marketing outcomes in highly-competitive industries and markets. A consummate business professional with the creative and strategic vision to build an organization's infrastructure, sales and business operations that positions a company for long-term revenue and profit growth. Direct, decisive management style. Solutions-focused and results-driven. Strong analytical, problem-solving, communication and negotiation skills.

QUALIFICATIONS

• Strategic Business Planning and Development
• Competitive Sales and Marketing Strategies
• New Venture Startup and Operational Leadership
• Product Performance and Market Optimization
• Logistics Development and Management
• Partnership and Alliance Development

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

INTERNATIONAL COMPANY, LLC, San Francisco, CA
1998 - Present
Vice President of Chemical Sales and Operations
(Startup chemical products company.)

Partnered in launch of new business venture to build sales, distribution and market growth of chemical products in the United States, Canada and abroad. Report directly to CEO as member of executive management team with full responsibility for the strategic planning, cost analysis, logistics, and all sales and marketing functions for chemical segment, with $18 million in annual sales. Additional charge for leading the development and startup of new packaging operation in Texas, currently producing sales in excess of $5.5 million. Manage one direct report in driving forward market objectives.

• Contributed to the growth and increasing market presence of the organization, with company achieving combined sales of approximately $165 million and bottom-line profit of approximately $17 million.
• Wrote, developed and executed marketing plan for chemical segment. Formed strategic partnerships with major chemical producers, such as Poona, Fin man, Odessa, Kuhn and Blaine. Secured new sales agreements to generate $14-$15 million in sales per year. Developed and negotiated all logistics for segment.
• Created, developed and executed marketing plan for entry into packaging business. Played instrumental role in overall development and organization of operation's infrastructure and sales platform, with sales exceeding $7.5 million. Decision-making involvement in sales, operations, equipment and administration.
• Assigned to the global chemical team responsible for the strategic planning, development and sales to the chemical industry in Asia, Europe, Africa and other countries, with expectations of an additional 1.5 million tons of products produced and sold in this segment.

CARNAVIL (formerly SITMAN KNOBLE INC.), Malvern, PA
1986 - 1997
($325 million producer of industrial, highway and chemical grade products.)
Market Unit Manager - Chemical and Western Region
1994 - 1997
Promoted to key management position responsible for P&L, strategic planning, analysis and sales of chemical products to group customers in United States and Canada. Accountable for $8 million in net sales. Created and implemented innovative marketing strategies upon thorough evaluation of marketplace and market conditions. Involved in all aspects of sales process, including bids, specifications, pricing and contract negotiations. Held concurrent accountability for Western Region, with net sales of $2.7 million. Oversaw activities of one direct report.

• Formed strategic partnerships with list of major accounts comprising Blaine, Poona, Kent, Pitman Knobble and Keene Chemical.
• Championed increase in chemical business by 27% per year and raised profit performance of group by 15%.
• Instrumental in advancing company's efforts into international markets.
• Defined market plan and reestablished market presence in Western Region, increasing profit margins from 25% to 45%.
• Met 98% of prior year's net sales in Western Region while increasing profit performance with less staff and overhead.
• Earned company's highest honor for exceptional standards and outstanding performance.

Regional Highway and Chemical Product Manager
1991 - 1994
Accountable for overall sales and profit performance of chemical products group customers within United States and Canada. Developed and implemented marketing programs. Directly managed distribution and transportation activities, along with budgeting in governmental sector and sales in non-governmental sector within a four-state territory.

• Developed critical alliances with new and existing customers, achieving $5.5 million in chemical sales.
• Spearheaded introduction of de-icing program that targeted non-governmental, smaller markets, producing $2.5 million in new revenue regionally and $9 million nationally.
• Maintained responsibility for a 1.5 million-ton highway market with overall sales reaching $37 million.
• Initiated and managed ongoing development of governmental sales in Western market, generating $1.7 million annually.

Highway Territory Manager
1986 - 1991
Responsible for six-state area. Managed day-to-day business operations, along with sales, credit and complaints. Organized distribution functions including negotiating rates for freight, handling and unloading.

• Laid ground work for company's expansion into Western Region marketplace, accelerating market penetration.
• Played an instrumental role in securing the extension of a $5.5 million Chicago contract at an increase.
• Identified profitable distribution opportunities to generate growth in cash flow during off-season months.
• Reanalyzed logistical operations to achieve lowered distribution costs overall.
• First U.S.-based manager chosen to attend International Young Managers Program, a two-week European conference.

EDUCATION / PROFESSIONAL DEVELOPMENT

ILLINOIS UNIVERSITY, Cambridge, IL
M.B.A., Marketing

GEORGIA UNIVERSITY, Oxford, GA
B.S., Business
Seminars in computer applications, persuasive speaking, negotiating, skills for success and total quality management (TQM)

PRWRA Cathleen M. Hunt - Write Works - 4315 North Central Avenue - Chicago, IL 60634 - http://www.writeworksonline.com - cathleen@writeworksonline.com - 773.283.6525 - 773.283.6535 fax

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

FINANCE / OPERATIONAL ACCOUNTING / STRATEGIC BUSINESS PLANNING

Career reflects over 10 years of Accounting, Finance, Mergers and Acquisitions Cost Reduction and Strategic Analysis in a variety of product and service related environments, conducting business in domestic and international markets. Responsibilities included but were not limited to: monthly/quarterly/annual reports, budgeting/forecasting/monitoring, banking, cash management, payroll, asset and taxation issues, cost containment, pro-forma review for business acquisition, and profitability assessment. Scope of responsibilities extended to financial supervision of multi-site operations for business unit consisting of 2700 global staff, 6 locations and annual revenues in excess of $125M.

ACADEMIC CREDENTIALS

Awarded a Master of Business Administration from New York University: Leonard N. Stern School of business, with a focus on International Business and Finance. Graduate degree is supported with a Bachelor of Science in Finance and Marketing, the University of Pennsylvania Wharton School of Business. Academic and professional credentials have been enhanced with additional training in management, legal compliance, human relations, international business, cost consulting, tax administration, mergers and acquisitions and numerous practical computer based business applications.

PROFESSIONAL OBJECTIVE

These skills and experiences support a variety of leadership capacities, such as Chief Financial Officer, Corporate Controller or Director of Financial Operations.

SELECTED ACCOMPLISHMENTS

• Served as point of contact for three organizational re-design projects, in which corporate expenditures was reduced 20% ($7M per year) in the areas of capital overhead, marketing, engineering, and administration
• Skillfully negotiated various vendors services (phone, internet, data communications, freight shipping, customer lock-box services, and record keeping fees associated with 401K & profit sharing programs) for a $1.6M savings over 24 months, approximately 60% savings from previous charges
• Intuitive understanding of customer needs and market trends led to increased satisfaction of customers and the acquisition of accounts previously held competitors, clients included but were not limited to: Strattec, Delphi-E, Ford, General Motors, Caterpillar, Siemens, Allied/Honeywell, Honda, Teleflex and Birkby's
• Keen eye for strategy, planning, and developed was foundational to roll providing plans and due diligence for $13M in Mergers & Acquisitions, as well as $90M in divestitures
• Discerning sense of process control and data management was critical in harmonization of 'finance and operating functions', implemented the AS400 and the BPCS systems to increase access to shared data
• In the absence of a strong MRP system, identified excessive gaps in the purchasing process and inventory management sequence, to streamline materials process, improve inventory turns by 200% and provide an additional $5M in ready working capital
• Multi-disciplined professional adept at finance, operations and personnel, analyzed staff needs against performance needs and job descriptions to eliminate 42 redundant staff positions and reduce workforce budget.

DETAILED CAREER HISTORY

Kissner-Moran Corporation
2001 - Present
Vice President of Finance Dyson
• Report directly to Senior Vice President and General Manager.
• Supervised all Finance, Human Resource and Information Technology activities a single business unit.
• Assisted with setting the strategic direction and planning and analysis for the company by working with the senior management staff.
• Directed study, which identified and eliminated 42 positions and saved the company $1.5 million.
• Identified waste in the purchasing process and inefficiencies in the production process which improved inventory turns by 50% freeing up $5 million in working capital. When completed, project will have improved inventory turns by 200% and freed up $8 million in working capital. Extended payable days to 55, freeing up $2 million in working capital.
• Prepared and presented analysis to parent company to close an under utilized facility which will save the company $3 million annually. Closure allows a further reduction of 28 people, or $1.4 million in savings from the corporate manufacturing facility in Huntington.

Kissner-Moran Corporation
1998 - 2000
Director of Finance Dyson
• Provided overall business financial support to the Group Vice President of DKM which included the identification and guidance of critical business, operational, and financial issues.
• Critiqued and analyzed corrective courses of action to the Company Presidents and their support staffs.
• Performed operational due diligence on our companies and reported findings and corrective course of action.
• Assisted in study, recommendation and closure of $25 million facility resulting in $2.8 million in savings. Separately, saved $500 thousand and $250 thousand for our Californian and Mexican operations respectively.
• Assisted in setting the long-term strategies of the companies and lead the effort to review and approve their 3 year financial plans.
• Established standard quarterly reports to review the most important business issues facing each company and to track and measure each company's progress with respect to their strategic and tactical plans.
• Provided financial support for the start-up of a 100,000 square foot manufacturing facility in Mexico and provided leadership for financial and business planning activities for this facility and the West coast operation during 1999.

Kissner-Moran Corporation
1995 - 1998
Assistant Controller Dyson
• Identified and negotiated all Corporate wide cost reduction projects.
• Performed primary and secondary research on acquisition candidates based on the acquisition strategy of each company.
• Provided financial and operational analysis of monthly results for all companies to the CEO and CFO.
• Identified and negotiated Corporate wide cost reductions in freight ($800 thousand), long distance phone($300 thousand), customer lock-box ($240 thousand) and 401(k) record keeping ($140 thousand) services. Total savings of $1.6 million.
• Performed preliminary and detailed due diligence on acquisition targets. Headed due diligence team on two successful strategic acquisitions (1996 and 1997) and one large divestiture companies.
• Assumed duties of interim Vice President of Finance for two companies until replacements were identified and hired.

Tambrands Incorporated
1994 - 1995
Corporate Planning and Analysis Manager
• Provided overall coordination and leadership for the Long Range Plan and Annual Business Plan
• Processes and directed the financial reporting activities related to the processes.
• Documented both the long range plan and annual business plan processes to enhance their effectiveness and to improve future consolidations.
• Consolidated and analyzed the 1994 long-range plan in half the time as 1993 via improved automation and simplification.

James River Corporation
1992 - 1994
Manager of Financials Plans
• Coordinated all activities related to the Annual Business Plan and Quarterly Forecast processes.
• Managed process improvements, cost management and harmonized operating with Receiving.
• Led efforts to reengineer the annual business planning process by reviewing and analyzing best demonstrated practices from within and outside the Company.
• Initiated the review and analysis of current quarterly forecasting process via process mapping techniques.
• Recommended alternative to improve accuracy, minimize resource involvement, help senior management identify major risks to the Company's plan, and reduce process cycle time by 90%.
• Led cross-functional team's effort in assessing risk to calendar year 1993 operating plan and in recommending improvements to the existing process.

James River Corporation
1991 - 1982
Project Manager
• Identified opportunities and developed detailed strategies to improve performance of an integrated napkin facility via product mix upgrades and cost reductions.
• Directed analysis to evaluate manufacturing/market/profit impact of process upgrade programs, cost reduction programs, market expansion programs and new product proposals.
• Created team and designed strategies to secure state financial assistance package which yielded $.7 million in savings to the Corporation in the form of low interest rate loans and grants.
• Initiated and managed efforts to resolve technical issues by initiating feasibility studies, and where appropriate, developed specific implementation plans to upgrade manufacturing process and save $600K.
• Provided input and direction for mill's new five-year labor agreement; resulted in increased flexibility and substantial savings of $.8 million per year.
• Managed efforts towards development of mill's fiber strategy, which reduced fiber costs by 20%, or $1 million and enhanced company's image of being environmentally friendly.

James River Corporation
1990 - 1992
Senior Commercial Business Analyst
• Identified opportunities for improvements in Commercial Products Business performance.
• Created financial analysis for new product developments, new market applications, cost reduction programs, pricing decisions and product cost changes for Marketing and Sales organizations.
• Coordinated, prepared and analyzed monthly operating results, quarterly forecasts, and annual and long-range business plans.
• Conducted capital investment analyses to identify economic impact of major equipment purchases. Led effort to quantify initial commercialization of 'Atlantis' technology.
• Analyzed 'wiper' product line manufacturing configuration and provided recommendations for improvements which yielded a 20%, or $.5 million increase in profits.

James River Corporation, Towel and Tissue Division
1988 - 1990
Division Analyst
• Provided financial support to VP Finance and Executive VP.
• Analyzed various emerging business and operational opportunities and developed studies used for decision support by senior management (i.e., Gala and Health Care Business Cost Studies, Finished Goods Inventory Reduction Analysis, Naheola Mill Expansion Project).
• Coordinated the development and presentation of operating results, key indicators, forecasts and business reviews. Created integrated PC program to display key information in graphic form for senior management.

James River Corporation
1985 - 1987
Senior Operations Analyst
• Coordinated, analyzed and reported financial and operational information.
• Installed and maintained a new actual cost accounting and profitability system which reduced process time (7 to 4 days) and errors by 40%. Obtained all relevant information to develop and maintain product cost standards.
• Coordinated and streamlined monthly financial and operational reporting requirements.
• Analyzed and communicated operating results to mill management.
• Received Corporation's 'Silver Key' award for revising and automating their budget and product cost development process

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - rlanham@rlstevens.com - http://www.myexecutiveweb.com/rlanham

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES / MARKETING / EXECUTIVE MANAGEMENT / OPERATIONS

Professional career reflects 20 years experience in sales, marketing, strategic planning, operations, business development, and quality systems, in highly competitive industries of commercial steel and automotive manufacturing. Possess a demonstrated record to enhance corporate creditability, increase market penetration and generate significant profit in local, national, and international projects for world leading, Fortune 500 companies, with over 3500 employees and revenues in excess of $1B.

ACADEMIC CREDENTIALS

Indiana Wesleyan University
M.B.A.

Ball State University
Bachelor of Science, Production & Operations Management
Have enhanced academic credentials with additional training and certifications in sales, international management, project management, staff/performance development, industrial strategies, quality management systems, finance, information technology, web/knowledge implementation, conflict resolution and business ethics.

PROFESSIONAL OBJECTIVE

These skills and experiences support a variety of leadership capacities, such as Global Director of Business Development, Vice President of Sales and Marketing, or Director of Corporate Training.

CAREER HISTORY WITH SELECTED ACCOMPLISHMENTS

Team USA Quality Systems, Inc.
2001 - Present
Vice President of Marketing
• Strong oral and written communication skills, able to interface with CEO's, Executives, operating units, union leaders and general workforce.
• Wrote and developed marketing materials and published first company website.
• Drove development of appropriate 'contract for services' and consistent rate structure.
• Developed and wrote policies and procedures for client companies.
• Active consulting and training with owners/presidents, executive staffs and line employees focusing on ISO Certification.

S&S Steel Service, Inc.
1996 - 2001
Vice President of Operations/Corp Sec.
• Orchestrated organizational re-design in turn-around, that increased sales 200% over 48 months.
• Managed day-to-day company operations including staff meetings, production, maintenance, transportation, hiring/firing, financial and IT resources.
• Redesigned the corporate IT system and developed an internal IT expert for the company, reducing overall cost, facilitated an 80% increase in production with no additional support staff.
• Improved production operation by 25% while reducing staff requirements and overtime by 30%.
• Hired qualified managers to drive leadership void areas of HR, Quality and IT
• Implemented 401k retirement plan for employees
• Handled OSHA onsite audit and directed renegotiation of workman's comp and employee insurance plans.
• Handled various real estate related tasks dealing with sub-leasing, facility improvements, etc.

General Motors/Delphi Automotive
1992 - 1996
Corporation Secretary / Multi-Site Operations Manager
• Responsible for automotive manufacturing division of 350 staff with annual revenues of $65M.
• Personally reversed a negative relationship with a major customer through 'hands-on' account management, follow up and outstanding quality.
• Implemented KANBAN and JIT system to eliminate air freight and save in excess of $1M in premium transportation charges.
• Participated in forward planning activities and designing plant layouts for Lean Manufacturing.
• Implemented pro-active design changed that enhanced customer satisfaction, improved manufacturing capability and reduced cost.
• Led 'matrix based' Product Development and launched with direct auto assembly plant interface.

General Motors/Delphi Interior & Lighting
1990 - 1992
Director of Internal Strategic Change
• Led initiatives to implement a new management philosophy throughout the organization.
• Developed a progressive approach to mentoring/training college engineering interns that created a model for the company to develop future organizational talent and leadership
• Provided statistical expertise for operations, engineering and staff at international sites
• Solved engineering problem at a remote plant that prevented costly customer recall campaign

Delphi Lighting/Guide Corporation
1986 - 1990
Senior Engineer/Quality General Supvr.
• Awarded a U.S. Patent for new product design in automotive tail lamp circuits
• Direct interface with customer engineering and manufacturing during product design and production launch.
• Developed product quality plans, gage methods and process capability evaluations.
• Coordinated between vendors, internal operation and customer engineering during product launch.

Delphi Motors/Capital Equipment Division
1978 - 1986
Production/Manufacturing Supervisor
• Variety of assignments in Injection Molding, Painting, Assembly, Inspection and Plating 2 of 3

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - rlanham@rlstevens.com - http://www.myexecutiveweb.com/rlanham

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL OBJECTIVE

Position as National/International Director of Business Development, Chief Operations Officer, or Executive Marketing Strategist using management skills and experience to achieve business goals.

SUMMARY

Sales & Marketing / Operations / Business Development

Over 15 years of success in marketing, sales, change management, and business turnarounds in the industries of retail food service and military personnel development; with a demonstrated record of success to enhance existing functional systems, increase team productivity, and generate significant local and corporate profitability.

Executive leadership positions have included multi-site operations and strategic business planning for 54 retail centers, in a three state area, over 700 personnel, and annual P&L in excess of $25M.

ACADEMIC CREDENTIALS

United States Naval Academy , Annapolis, MD
Bachelor of Science, English
#1 ranked Junior Officer promoted to position of leadership for four divisions and 130 men. Selected as Aide to Senior Three-Star Admiral. Traveled internationally to assist Senior level negotiations on Arms Agreements and military relations.

Enhanced academic and professional experiences with additional training in the areas of budget planning, forecasting, strategic planning, team development, market analysis, facility design and utilization, conflict resolution, and numerous computer based business applications.

FUNCTIONAL STRENGTHS

• Seasoned Profit/Revenue Producer
• Capable Team Builder with Creative/Inclusive Management Style
• Strategic Planning and Market Evaluation
• Discerning Business Sense for Organizational Efficiency
• Skillful Negotiator with Staff, Management, and Vendors

CAREER HISTORY

Acme Pizza, Hartford, CT
1993 - Present
Vice President of Operations
• Managed multi-state operation with overall supervision of sales, marketing, staff development, advertising, vendor contracts, personnel, and finances of 54 units consisting of 8 regional directors, 51 branch managers and 750 employees
• Established and implemented training benchmarks to move operating inspection scores from failure to 99.7% in 47 out of 50 located facilities.
• Took struggling franchise division from losing $500K and turned $1M toward a $500K profit.
• Set initiatives in place to increase sales from $18M to $25M over 60 months.
• Established/hosted first annual International Manager's Rally, attended by 1000 worldwide managers; received Trainer of the Year.
• Pursued print/television advertising to enhance competition and increase market share.
• Reduced annual advertising expenses by over $500K while increasing profitability by $500K.
• Set and monitored service protocols in regulatory compliance, safety, image, and cost control.
• Conducted demographic studies to justify construction or renovation of over 20 facilities.
• Coordinated regional team of personnel from all company levels to determine staffing and profit goals; Plan of Action shared by all divisions to increase staff by 100 people in 90 days.

Big Apple Pizza, New York, NY
1989 - 1993
Regional Supervisor
• Moved from manager trainee to supervisor within 12 months of start date.
• Led 11 of 59 stores and 200 employees in #1 national franchise.
• Served as key liaison between vendors, contractors and corporate management in the construction, hiring/firing/training, start-up and launch of 8 new facilities within territory.

United States Navy, Pentagon, Washington DC
1987 - 1989
Flag Lieutenant
• Served as Executive Aide to three-star Admiral in the United States Navy.
• Coordinated meetings for high level United States officials and foreign diplomats.
• Supervised development, protection, transport and filing of top level defense documents.
• Awarded Navy Commendation Medal for Outstanding Performance.

USS Merrimac, Norfolk, Virginia
1984 - 1987
Division Officer
• Led and managed 110 enlisted personnel and 7 junior officers.
• Assigned to Engineering Department to restore gross deficiencies in multiple inspections.
• Supervised day to day operations of the ship while coordinating repair and maintenance of $100M worth of equipment, machinery, and ship space.
• Established training/maintenance programs to turn entire operation within 12 months.
• Received Medal for Turning the Division; #1 Grade Engineering Leader/Model Strategist.

PRWRA Ric Lanham - rlanham@rlstevens.com - RL Stevens & Associates - http://www.interviewing.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE PROFILE

Senior Level Executive with 16 years experience in managing the human resources and organizational development of large corporations and start-ups. Expert in facilitating groups through complex problem-solving to action and improvement. Areas of expertise include:

• Organization Needs Assessment/Analysis • Strategic and Tactical Planning
• HRIS Technology • Human Resource Systems Alignment
• Culture Change • Training/Development
• Executive Coaching • Self-Directed Work Teams
• Managing Performance • Project Management
• Business and Account Development • Compensation/Benefits

PROFESSIONAL EXPERIENCE

Baker and Baker, Inc., Boston, MA
2000 - Present
Vice President, Organizational Effectiveness

Newly developed position designed to assist in restructuring and improving the operational effectiveness of a start-up online facilitator of solutions connecting physicians' offices/hospitals with managed care providers. Serve on Executive Committee reporting directly to the CEO.
• Established and implemented comprehensive policy development, organizational structure, operating systems, and human resource functions with HR systems and processes.
• Developed short- and long-term operational strategies designed to bring cohesiveness to internal and external processes. Performed overall needs-analysis and assessment to position the company for continued growth and market expansion. Implemented action plans to strengthen business practices.
• Coached and mentored executives and managers. Brainstormed and consulted to troubleshoot operations and improve efficiencies. Prepared and conducted bi-weekly operation team meetings to address needs and ensure consistency of quality performance on an ongoing basis.
• Responsible for reducing recruiter and subcontractor costs by 15 to 30%.
• Brought health-care benefits in-house, realizing cost savings of $200 to $250,000 first year, along with supporting HRIS system.
• Established HR function which included employee handbook, job descriptions to support quality recruitment efforts, job requisition forms, new employee orientation, exit interview procedures, internal job posting policies.
• Developed and implemented performance management and compensation systems to drive organizational focus and performance.
• Developed and administered employee and customer satisfaction surveys with action plans. By incorporating employee suggestions, maintained a low turnover rate of 17%.

Octagon, Inc., Tampa, FL
1999 - 2000
Vice President, Training and Development

• Provided employee training and communication activities through learning programs.
• Developed and implemented new strategic communication tool used to facilitate productivity and quality, and improve companies' bottom-line performance. Marketed products and services to companies through conferences, trade shows, mailings, and other forums.

Reed and Associates, Pittsburgh, PA
1986 - 1999
VP/Practice Leader - Change Management Practice (1991-1999)
Manager, Start-Up Services (1988-1991)
Senior Account Executive (1986-1988)

• Provided integrated solutions with change management services, learning and development systems, and selection and assessment services for an international human resource consulting firm with 800 employees.
• Promoted to VP/Practice Leader to create a Change Management Practice business unit. Provided leadership to complex project teams. Secured consulting revenue ranging from $5 to $12 million annually within four years from initial introduction.
• Promoted to Manager, Start-Up Services to create new facility start-up practice. Oversaw marketing, business development, and delivery teams. Within two years, realized $5 million in sales and 80 new start-up projects.
• Acquired largest account in the company's history. Worked with top executive team to assess needs and provide customized services. Led project team in design and implementation of three-day training programs for dealers and one-day programs for dealers and staff.
• Received President's Award for recognition of the effective development and roll-out of start-up practice. Awarded company's VIP Award four times for meeting and exceeding quotas, goals, and objectives.
• Provided pioneering training and OD processes to link human resources to operations, facilitating productivity, quality, and service gains.
• Introduced assessment, training, and development programs for start-up organizations.
• Guided executives, managers, and union workers in identifying organizational needs and performed specific OD interventions as part of reengineering and process improvement plans.
• Established training/performance improvement measurements to strengthen OD process. Conducted training sessions for sales representatives to increase product/service knowledge.
• Instituted a strong focus on customer satisfaction.

BYLINED ARTICLES

"Organizational Change - How To Merge Business and Culture For Best Results," Press, 1998

"Training - The Opportunities and Pitfalls," The Executive, August 1994

"Quality Training," Proper Training Magazine, February 1993

"How to Keep Top-Notch Employees," Employees and You, December 1990

EDUCATION

Pennsylvania State University, State College, PA
1986
B.S., Business Administration

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Dynamic, creative, and results-driven Finance Administrator successful in asset management. Solid business background with extensive knowledge of warehousing and distribution, risk management, financial reporting, automated accounting systems, fleet management, and DOT regulations. Able to merge technologies and personnel into team-centered business units.

QUALIFICATIONS

• Expertise in transportation, distribution, and finance reinforced by education and over 15 years of strong organizational and management skills.
• Introduced new strategies, financial controls, and sales/marketing initiatives which strengthened administrative processes and improved revenues.
• In-depth knowledge of risk management including Workmen's Compensation, liability, property and health insurance claims/premiums.
• Ability to effectively communicate and interact with executives, management, and staff. Able to work independently or in a team environment as a leader motivating and influencing positive thinking and behavior of others.

ACCOMPLISHMENTS

• Promoted to Vice-President for Finance and Administration at Jaybird Corporation.
• Developed and added a driver safety program to company policy decreasing the number of driver related accidents.
• Successfully increased asset/purchasing profits and operating efficiency by 55% through astute management and cost-effective programs.
• Maximized the utilization of delivery trucks and driver schedules by 35% while reducing operating costs.
• Managed over $4.5 million in capital assets, generating over $6 million in combined revenues.
• Reduced long-standing problem accounts from 50 to 5 keeping them within credit terms.

EMPLOYMENT

Acme Seafood, Inc., Sutton, Virginia
1995 - Present
Vice President Sales and Operations
• Increased sales 2.5 M. Clients include 50 store grocery chain, ship chandlers, and major restaurants.
• Streamlined operations resulting in reduced operating costs and increased profits.
• Manage a staff of 30 including fish cutters, warehousemen, and delivery drivers.
• Responsible for all risk management and insurance coverage.

Ocean Fresh Wholesalers, Sutton, Virginia
1993 - 1994
Director, Finance and Administration
• Managed company office and accounting functions in the marketing of over $12 million in paper goods, tobacco and candy to 450+ accounts.
• Worked cooperatively with Operations Manager, coordinated deliveries, and managed retail store operation.
• Instructed, trained, scheduled, and motivated a staff of 10.

Jaybird Corporation, Chesapeake, Virginia
1986 - 1993
Vice President, Finance and Administration
Scope of responsibility included the company and a subsidiary corporation operating 50 power units as an ICC contract hauler in Virginia, North and South Carolina.
• Managed administrative operations and corporate finances improving profit level by 50%.
• Increased gross margins through cost changes and modifying purchasing procedures.
• Excellent insurance negotiator resulting in reduced insurance costs and removing equipment coverage during prolonged down times.
• Streamlined and improved timely reports, depreciation schedules, financial analysis, and administration of a multi-state payroll in excess of $110,000 monthly.
• Implemented a 401K profit sharing program.
• Introduced PCs and CYMA software to update accounting system and controls that were cost effective and improved efficiency.
• Supervised 8 operations sites and 60 hourly employees.

Jaybird Corporation, Charleston, North Carolina
1984 - 1986
General Manager
• Managed daily operations and responsible for overall profitability of 15 heavy hauling trucks and 30 employees throughout the state. Upgraded fleet.
• Paid off 5-year $600,000 industrial revenue bond in less than 3 years.
• Expanded operations, hired, and trained personnel.

Tidewater Company, Hampton, Virginia
1982 - 1984
Supervisor, Retail Operations
• Operations Manager of 6 Easy Go convenience stores in the Tidewater, Virginia area.
• Responsible for marketing, profitability, inventory control, maintenance, and personnel staffing
• Directed and trained a staff of 55. Increased profit by 35%.
• Supervised the setting up and opening of two new stores.

EDUCATION

Violet Polytechnic Institute, Violet, Virginia
B.S., Business

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

More than eighteen years of increasingly responsible experience in Environmental and Safety Management. Directed remediation of more than 100 sites, reducing corporate exposure and liability, cutting costs and achieving regulatory compliance. Qualifications include:

• Environmental Technology and Engineering • Policymaking and Process Management
• Site Assessment and Remediation • Project Budgeting and Management
• Resource Recovery and Conservation • Cross-Functional Team Leadership
• Environmental Regulations and Compliance • Crisis Management and Emergency Response

State of Minnesota Class 4 Wastewater Treatment License
State of Minnesota Class 2 Wastewater Collections License

CAREER PROFILE

• Direct controlling processes and equipment to remove or destroy harmful materials, chemical compounds and microorganisms from the water so that it is safe to return to the environment.
• Oversee control of pumps, valves, and other processing equipment to move the water or wastewater through the various treatment processes.
• Trained in emergency management response using special safety equipment and procedures to protect public health and the facility.
• Expert knowledge of governmental regulations (EPA, DEQ, Clean Water Act and Safe Drinking Water Act and Amendments), occupational safety (OSHA), industrial hygiene standards, health and safety affairs, and permitting.
• Direct project teams, field managers and operations at plant site.

PROFESSIONAL EXPERIENCE

DOYLE ENVIRONMENTAL, Duluth, MN
1982 - Present
V.P. Operations / Lead Technician
Maintained seventy operating contracts in addition to service work. Supervised all phases of building, installing, and maintaining plants and corporate equipment start-up.

Achievements:
• Contracted as Lead Technician to the largest sales corporation for water and wastewater. Serviced a four state area.
• Personally secured 90% of current contracts.
• Regarded as "One of the top maintenance men in the industry" among peers.

UNITED STATES AIR FORCE
1978 - 1982
Sergeant, Aerospace Ground Equipment
Commendations:
• Good Conduct
• Meritorious Awards (3)
• Expert Marksman

EQUIPMENT LIST

Factory service work/or warranty performed on all aspects of a water or wastewater plant. Services also performed on all aspects of a water or wastewater plant including chlorination and instrumentation including but not limited to the following:

PUMPS

A.B.S., Hydromatic, Crane, Fairbanks Morse, Smith & Loveless, Myers, Goulds, Flow Way, Gorman Rump, Aura, Flyght

BLOWERS

Roots, Suterbilt, Hoffman, Lamson, M.D. Numatic, Aerzen

WASTEWATER PLANTS

Clow, Pure Stream, Hoot, Jet, Cresent, Schreiber, Aqua-Aerobic

TRAINING

SEMINARS
ENERGY AND ENVIRONMENTAL TRAINING SERVICES, USL
Biofiltration
Basic Wastewater Treatment Review

ENVIRONMENTAL SYSTEMS ENGINEERING
Package Treatment Plant Operators Course

WATER POLLUTION CONTROL ASSOCIATION
Wastewater Operation

BUSINESS & INDUSTRY TRAINING SERVICES, USL
Getting Results through MBO
Communication Skills for Managers

UNITED STATES AIR FORCE TRAINING
Aerospace Ground Equipment Mechanic Course (566 hours)
MD-4/M-4M Generators Sets (24 hours)
A/M32A-60 Gas Turbine Generator Set (51.5 hours)
Ground Shelter Heater Diesel (30 hours)
Hobart Diesel Generator (30 hours)
Equipment Management Course
NCO Orientation Course

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE PROFILE

Senior Level Executive with 16 years experience in managing the human resources and organizational development of large corporations and start-ups. Expert in facilitating groups through complex problem-solving to action and improvement. Areas of expertise include:

• Organization Needs Assessment/Analysis • Strategic and Tactical Planning
• HRIS Technology • Human Resource Systems Alignment
• Culture Change • Training/Development
• Executive Coaching • Self-Directed Work Teams
• Managing Performance • Project Management
• Business and Account Development • Compensation/Benefits

PROFESSIONAL EXPERIENCE

Baker and Baker, Inc., Boston, MA
2000 - Present
Vice President, Organizational Effectiveness

Newly developed position designed to assist in restructuring and improving the operational effectiveness of a start-up online facilitator of solutions connecting physicians' offices/hospitals with managed care providers. Serve on Executive Committee reporting directly to the CEO.
• Established and implemented comprehensive policy development, organizational structure, operating systems, and human resource functions with HR systems and processes.
• Developed short- and long-term operational strategies designed to bring cohesiveness to internal and external processes. Performed overall needs-analysis and assessment to position the company for continued growth and market expansion. Implemented action plans to strengthen business practices.
• Coached and mentored executives and managers. Brainstormed and consulted to troubleshoot operations and improve efficiencies. Prepared and conducted bi-weekly operation team meetings to address needs and ensure consistency of quality performance on an ongoing basis.
• Responsible for reducing recruiter and subcontractor costs by 15 to 30%.
• Brought health-care benefits in-house, realizing cost savings of $200 to $250,000 first year, along with supporting HRIS system.
• Established HR function which included employee handbook, job descriptions to support quality recruitment efforts, job requisition forms, new employee orientation, exit interview procedures, internal job posting policies.
• Developed and implemented performance management and compensation systems to drive organizational focus and performance.
• Developed and administered employee and customer satisfaction surveys with action plans. By incorporating employee suggestions, maintained a low turnover rate of 17%.

Octagon, Inc., Tampa, FL
1999 - 2000
Vice President, Training and Development

• Provided employee training and communication activities through learning programs.
• Developed and implemented new strategic communication tool used to facilitate productivity and quality, and improve companies' bottom-line performance. Marketed products and services to companies through conferences, trade shows, mailings, and other forums.

Reed and Associates, Pittsburgh, PA
1986 - 1999
VP/Practice Leader - Change Management Practice (1991-1999)
Manager, Start-Up Services (1988-1991)
Senior Account Executive (1986-1988)

• Provided integrated solutions with change management services, learning and development systems, and selection and assessment services for an international human resource consulting firm with 800 employees.
• Promoted to VP/Practice Leader to create a Change Management Practice business unit. Provided leadership to complex project teams. Secured consulting revenue ranging from $5 to $12 million annually within four years from initial introduction.
• Promoted to Manager, Start-Up Services to create new facility start-up practice. Oversaw marketing, business development, and delivery teams. Within two years, realized $5 million in sales and 80 new start-up projects.
• Acquired largest account in the company's history. Worked with top executive team to assess needs and provide customized services. Led project team in design and implementation of three-day training programs for dealers and one-day programs for dealers and staff.
• Received President's Award for recognition of the effective development and roll-out of start-up practice. Awarded company's VIP Award four times for meeting and exceeding quotas, goals, and objectives.
• Provided pioneering training and OD processes to link human resources to operations, facilitating productivity, quality, and service gains.
• Introduced assessment, training, and development programs for start-up organizations.
• Guided executives, managers, and union workers in identifying organizational needs and performed specific OD interventions as part of reengineering and process improvement plans.
• Established training/performance improvement measurements to strengthen OD process. Conducted training sessions for sales representatives to increase product/service knowledge.
• Instituted a strong focus on customer satisfaction.

BYLINED ARTICLES

"Organizational Change - How To Merge Business and Culture For Best Results," Press, 1998

"Training - The Opportunities and Pitfalls," The Executive, August 1994

"Quality Training," Proper Training Magazine, February 1993

"How to Keep Top-Notch Employees," Employees and You, December 1990

EDUCATION

Pennsylvania State University, State College, PA
1986
B.S., Business Administration

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Qualification Profile

· Highly accomplished Vice President of Public Relations with expertise in marketing, business development, strategic planning, crisis management, media training, media relations, budget management, and client relationship management.
· Proven success in managing long-term public relations campaigns.
· Maximized revenue potential and increased market awareness for high profile organizations.
· Dynamic leadership of public relations and marketing teams.
· Spearheaded all aspects of national, international, trade, and consumer media relations.
· Comprehensive background in various areas including business to business, business & industry, community relations, state agency, economic development, special event marketing, healthcare, food & beverage, and apparel.
· Directed budget planning, budget management, and project management successfully.

Achievements

Accredited in Public Relations (APR), Recognized by the Southern Public Relations Federation, Public Relations Society of America, and International Association of Business Communicators.
Received Southern Public Relations Federation 2002 Best of Show Award.
Awarded Senior Practitioner of the Year for performance excellence.
Acknowledged with multiple Southern Public Relations Federation Certificates of Excellence and Achievement.

Professional Background

Darwin Group – Jackson, Mississippi
1994-Present
VICE PRESIDENT – PUBLIC RELATIONS GROUP ACCOUNT MANAGER
Directed daily operations in one of the largest agency-based public relations divisions in the Southeast. Hired and supervised account executives and support staff. Managed relationships among diverse clientele. Led all aspects of strategic planning, project execution, budget management and evaluation. Collaborated with research, creative, and media executives in the development and management of clients’ brands.
· Surpassed corporate and public relations objectives on a consistent basis.
· Managed public relations campaigns for regional and national accounts including USA International Ballet Competition, State of Mississippi‘s Divisions of Economic Development and Tourism, Russell Corporation, Baptist Health Systems, and Groen.
· Participated in business development initiatives, which resulted in expanded customer base within saturated markets.
· Played a key role in multiple product launches, marketing campaigns, special events, and corporate announcements.

Mississippi Blood Services – Jackson, Mississippi
1983-1994
PUBLIC RELATIONS MANAGER
Acted as public relations counsel and primary spokesperson for the state’s largest volunteer blood center. Managed all aspects of fund raising development and strategic planning for public relations, communication, and advertising programs. Managed media relations on a daily basis. Led crisis management programs as needed. Supervised the production of marketing collateral and advertising campaigns. Participated in donor recruitments activities.
· Established the organization’s first fund raising program and special events, which generated significant attention to organizational objectives.
· Developed and implemented successful statewide public relations campaigns and donor recognition programs.
· Facilitated strategies with other departments to support donor education and recruitment initiatives.
· Established and cultivated relationships with high profile media outlets, which effectively drove promotional efforts.

Education

Bachelor of Arts, Communication / Public Relations
Florida State University

Kristen Coria - ResumesAP@aol.com - http://www.careerparadigms.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Dynamic, creative, and results-driven Finance Administrator successful in asset management. Solid business background with extensive knowledge of warehousing and distribution, risk management, financial reporting, automated accounting systems, fleet management, and DOT regulations. Able to merge technologies and personnel into team-centered business units.

QUALIFICATIONS

• Expertise in transportation, distribution, and finance reinforced by education and over 15 years of strong organizational and management skills.
• Introduced new strategies, financial controls, and sales/marketing initiatives which strengthened administrative processes and improved revenues.
• In-depth knowledge of risk management including Workmen's Compensation, liability, property and health insurance claims/premiums.
• Ability to effectively communicate and interact with executives, management, and staff. Able to work independently or in a team environment as a leader motivating and influencing positive thinking and behavior of others.

ACCOMPLISHMENTS

• Promoted to Vice-President for Finance and Administration at Jaybird Corporation.
• Developed and added a driver safety program to company policy decreasing the number of driver related accidents.
• Successfully increased asset/purchasing profits and operating efficiency by 55% through astute management and cost-effective programs.
• Maximized the utilization of delivery trucks and driver schedules by 35% while reducing operating costs.
• Managed over $4.5 million in capital assets, generating over $6 million in combined revenues.
• Reduced long-standing problem accounts from 50 to 5 keeping them within credit terms.

EMPLOYMENT

Acme Seafood, Inc., Sutton, Virginia
1995 - Present
Vice President Sales and Operations
• Increased sales 2.5 M. Clients include 50 store grocery chain, ship chandlers, and major restaurants.
• Streamlined operations resulting in reduced operating costs and increased profits.
• Manage a staff of 30 including fish cutters, warehousemen, and delivery drivers.
• Responsible for all risk management and insurance coverage.

Ocean Fresh Wholesalers, Sutton, Virginia
1993 - 1994
Director, Finance and Administration
• Managed company office and accounting functions in the marketing of over $12 million in paper goods, tobacco and candy to 450+ accounts.
• Worked cooperatively with Operations Manager, coordinated deliveries, and managed retail store operation.
• Instructed, trained, scheduled, and motivated a staff of 10.

Jaybird Corporation, Chesapeake, Virginia
1986 - 1993
Vice President, Finance and Administration
Scope of responsibility included the company and a subsidiary corporation operating 50 power units as an ICC contract hauler in Virginia, North and South Carolina.
• Managed administrative operations and corporate finances improving profit level by 50%.
• Increased gross margins through cost changes and modifying purchasing procedures.
• Excellent insurance negotiator resulting in reduced insurance costs and removing equipment coverage during prolonged down times.
• Streamlined and improved timely reports, depreciation schedules, financial analysis, and administration of a multi-state payroll in excess of $110,000 monthly.
• Implemented a 401K profit sharing program.
• Introduced PCs and CYMA software to update accounting system and controls that were cost effective and improved efficiency.
• Supervised 8 operations sites and 60 hourly employees.

Jaybird Corporation, Charleston, North Carolina
1984 - 1986
General Manager
• Managed daily operations and responsible for overall profitability of 15 heavy hauling trucks and 30 employees throughout the state. Upgraded fleet.
• Paid off 5-year $600,000 industrial revenue bond in less than 3 years.
• Expanded operations, hired, and trained personnel.

Tidewater Company, Hampton, Virginia
1982 - 1984
Supervisor, Retail Operations
• Operations Manager of 6 Easy Go convenience stores in the Tidewater, Virginia area.
• Responsible for marketing, profitability, inventory control, maintenance, and personnel staffing
• Directed and trained a staff of 55. Increased profit by 35%.
• Supervised the setting up and opening of two new stores.

EDUCATION

Violet Polytechnic Institute, Violet, Virginia
B.S., Business

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Executive sales professional with over 9 years experience providing office products. Consistently able to achieve noteworthy results in a volatile business environment. Broad based background in office furniture and supplies account management, marketing, and sales solutions experience. Proven track record in setting and achieving goals with demonstrated performance in the areas of increasing revenues, favorably impacting profitability and market share, and attaining results in a fast paced business environment. Established credentials in exceeding customer expectations and building superior employee relations while enhancing revenue generation. Passion for success, committed to professionalism, competitive, self-starter, team player with a "can-do" attitude.

KEY STRENGTHS

• Consultative sales • New business development
• Increased market penetration • Client relations
• Account management • Customer service
• Contract negotiation • Closing the sale
• Strategic planning • Persuasive proposals and presentations
• Product demonstration • Problem solving

SELECTED ACCOMPLISHMENTS

• Effectively managed P&L of $10M.
• Won 25 high achievement trips.
• Consistently generated 30-35% gross profit.

EMPLOYMENT HISTORY

SFB Furniture Company, Chicago, Illinois
1993 - Present
Vice President of Sales
Managed territory encompassing a large Chicago metropolitan area including corporate accounts. Through cold-calling and quality lead follow-up, maintained and grew business in a rapidly changing industry.

• Manage a profit and loss of in excess of $10M annually.
• Develop and nurture long-standing business relationships.
• Train and develop highly productive sales staff.
• Create and implement effective sales strategies.
• Consistently procure new business, productively negotiate contracts, and close deals.

EDUCATION AND RELATED TRAINING

Roosevelt University, Chicago, Illinois
Bachelor of Science, Business Management
Completed several business-related seminars.

PRWRA Pat Chapman - CareerPro-Naperville, Inc. - http://www.career2day.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL TRAINER

Over 12 years of extensive experience as a Trainer and Instructional Designer. Creative, energetic and outgoing professional who develops and delivers innovative courses and builds rapport with participants. Have handled groups ranging from 5 to 600 participants with over 9,400 people trained since 1992. Key strength and interest in soft-skills and management training. Masters-prepared with ability to set objectives, do research, and design stimulating and interactive training events for adults.

PROGRAMS DESIGNED & DELIVERED

• Human Relations • Stress Management
• Dealing with Difficult People • Time Management
• Early Childhood Issues • Team Building
• Leadership Development • Parenting Issues
• Communication Skills • Goal Setting
• Conflict Resolution • Self Confidence

PROFESSIONAL HISTORY

The Centre for Women, Denver, CO
1998 - Present
VOLUNTEER TRAINER

Adams Technical Education Center, Denver, CO
1998 - 2002
TRAINER & COORDINATOR

Family Career & Community Leaders, Denver, CO
1994 - 1999
TRAINER & CONSULTANT

Denver Junior College, Denver, CO
1993 - 1999
ADJUNCT INSTRUCTOR

Department of Children and Families, Denver, CO
1992 - 1994
TRAINER
Previous positions include: assistant in college's business office, various retail sales positions in department stores, managed office and provided customer service for a photography studio, part owner in a small woodworking and painting business, Home Economics teacher and advisor to a high school student organization.

EDUCATIONAL HISTORY

SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
1990
Bachelor of Science, Vocational Home Economics and, Minor: Journalism
cum laude