Resumes by Career: Multiple Jobs at Same Company

Maria Gould, CPA
128 Beech Court, St. Louis, Louisiana 28564 / Tel# (481) 555-3853 Email: mariag@myisp.com

ACCOUNTANT

SUMMARY

Accountant with more than 20 years of Finance and Accounting experience. Expertise in preparing financial statements, monitoring daily cash transactions, developing annual budgets, and recording all financial activity for small to medium sized businesses. Recruited and cultivated a first-rate team of financial support professionals. Bachelors degree in Accounting with a strong background in Finance and Accounting methodologies and practices.

QUALIFICATIONS

§ Problem Solving – Assessed existing fiscal procedures, identified and implemented improvements to strengthen the financial health of the business.
§ Management by Mentoring – Active motivator, supervisor and trainer, committed to the growth of individuals and the success of the company.
§ Fiscal Communications – Experienced presenting fiscal information to senior management and documenting financial policies and procedures.
§ Independent Operations – Served as sole financial professional for several small businesses. Maintained financial schedules and ensured quality reports and analyses.
§ Computer Expertise – QuickBooks, ADP Payroll, MS Word, Excel, and Access.

PROFESSIONAL EXPERIENCE

RIVERSIDE SECURITIES, New Orleans, Louisiana
1997 - Present
Accountant
Supervised Accounts Receivable and Accounts Payable department. Provided training to develop and enhance quality customer relations. Ensured and maintained ethical accounting practices.
· Developed and implemented comprehensive annual budgets, and provided accurate and timely monthly reports to control budget overruns.
· Managed Accounts Receivable and Billing staff, provided training to ensure consistent quality, and addressed employee concerns. Improvements in workplace environment reduced staff turnover by 25%.
· Directed Accounts Payable staff to identify cost savings related to payments, realizing a 17% increase in discounts earned.
· Analyzed financial accounts to provide detailed reports of fiscal health to senior management.

PROFESSIONAL SERVICES, INC., ST. LUCIA, LOUISIANA
1993 - 1997
Accounting Clerk
Assisted Accounting Manager in daily financial processing, including monitoring of payroll data, cash receipts, billing, disbursements, expense accounting, and deposits. Developed policies and procedures for fiscal management.
· Implemented and monitored automated payroll, resulting in a 24% reduction in cost and 62% decrease in processing errors.
· Streamlined system for preparing Bank Deposits and Bank Reconciliations, reducing the delay in depositing by 2 days while increasing interest earnings.
· Conducted Fixed Assets Analysis to identify opportunities to strengthen assets. Analyses resulted in additional $15 million fixed asset acquisition.

BANK OF BATON ROUGE, Baton Rouge, Louisiana
1986 - 1993
Loan Officer
Developed annual strategy for loan marketing activity. Managed staff of 8 consumer loan consultants, with portfolio of $80M. Maintained group credit listings for accounts over $20M.
· Designed Access database and prepared quarterly loan reports to identify payment trends and delinquent accounts.
· Prepared loan marketing presentations and supported all departmental marketing efforts, reducing the rate of customer inquiries.
· Created catalog of delinquent loans and developed a profile of high-risk customers used to screen applications in 30% less time.
· Managed the timely creation and distribution of Mortgage Portfolio reports, reducing the historical delay by half.

BANK OF BATON ROUGE, Baton Rouge, Louisiana
1980 - 1986
Bank Teller
Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier’s checks, money orders, traveler’s checks, cash advances, and funds transfers. Experienced with Merlin Platform, Boss / Fast, IONA, and BICS.
· Developed thorough understanding of products and procedures, resulting in fast-track promotion, and reducing Bank Manager overtime.
· Analyzed credit card and loan application process and designed new procedures to decrease turnaround and increase customer satisfaction.
· Trained new hires on standard operations and ethical practices to ensure professional service.

EDUCATION

Bachelors Degree in Accounting, 1980
City University, Baton Rouge, LA

AWARDS AND MEMBERSHIPS

· Member, Louisiana Board of Accountants
· Elected to the Teller Dream Team.

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

ACCOUNTANT
TRADE & COMMERCE
Associate Member, CPA Australia • Associate Member, Institute of Chartered Accountants Australia
Associate Member, Chartered Institute of Management Accountants UK
Member of the Australian Society of Accountants

4-years experience with CPA practices and a prominent hospitality chain has refined and enhanced business degree since graduation. Acknowledged by clients, peers, and management for willingness to consider all options, strike appropriate solutions, and use education as a tool for optimum performance and client retention. Strong attention to detail, an unswerving commitment to service excellence, and an intense personal interest in helping business and clients to flourish underscores professional performance to date.

Professional strengths include:
Ÿ Management Accounting
Ÿ Financial Reporting
Ÿ BAS/IAS/FBT Preparation
Ÿ Trustees and Trusts
Ÿ Environmental Accounting
Ÿ Client Relationship Management
Ÿ Fringe Benefits Tax
Ÿ General Ledger Maintenance
Ÿ Accounts Receivable/Payable
Ÿ Superannuation Investing
Ÿ E-Business
Ÿ Process Simplification
Ÿ Taxation Compliance
Ÿ Payroll
Ÿ Small Business Advisor
Ÿ Financial Advice/Counseling
Ÿ Stock Market Analysis
Ÿ Computerized Accounting

Technology summary: MYOB, Solution Six, Quicken, ACCPAC, Arrow, MS Word, Bank Link, Cash Flow Manager, Cash Manager, Tax Point, Quattro Pro, Outlook, Excel

EXPERIENCE NARRATIVE

TIS PARTNERS, CPA Accountants, Reservoir
2003-Present
Assistant Accountant
Provided sound strategic advice to business clients needing to optimize internal financial controls, and also prepared and presented a full gamut of financial reports, reconciliations, budgets, and taxation returns from general ledgers and month-end closures, through cash flow statements, profit and loss reports, bank reconciliations, and BAS/IAS/FBT and annual taxation returns.
Aligned with the practice’s focus on service delivery excellence, by mastering the art of “customer connection”; offered education on accounts computerization, knowledgeable advice on internal processes and risks associated with flawed procedures, and produced financial reports and documentation that reflected a high degree of precision and transparency.
Praised universally throughout tenure by clients, management, and staff for capacity to complete assigned projects accurately, and on time.
Key contributions/highlights:
· Demonstrated team spirit by sharing insights, independent research, and knowledge with colleagues in need of assistance with calculations, methodology, spreadsheet automation and more.
· Encouraged clients to adopt computerized accounting systems in favor of flawed manual processing that exposed them to the risk of financial penalty due to compromised recording of data. Introduced clients to the efficiency and accuracy of computerized programs and shared expertise in the installation, configuration and maintenance of software. Financial data for those clients has shown a distinct elevation in quality and consistency after training.
· Educated clients on taxation office penalties surrounding late lodgment of BAS/IAS/FBT and erroneous employee deductions. Volume of penalties paid reduced dramatically with clients grateful for the advice.

FASTA PASTA RESTAURANTS PTY LTD, Melbourne Head Office
2002
Assistant Accountant
Maintained the general ledger, produced budgets, and prepared profit and loss, balance sheet, and cash flow statements for 15 stores Australia-wide.
Assumed a broad range of responsibilities, surpassing expectations for the type of work usually produced by short-term contract employees.
Conducted month-end transactions, reconciled bank statements, credit card statements, and daily sales. Controlled the asset register, calculated and lodged monthly BAS, IAS, and FBT statements, and produced recurring and non-recurring monthly journal entries.
Key contributions/highlights:
· Quickly recognized as a problem solver and trouble-shooter; first point of contact for staff struggling with accounts receivable and accounts payable issues, and in identifying errors.
· Developed and implemented new spreadsheets and formulas that reduced time intensive reconciliation work for sales and credit cards from one-day to just a few hours.
· Exploited the advanced features of ACCPAC software, winning agreement with the financial controller to explore opportunities for greater internal efficiencies and effectiveness.
· Commended for the on-time completion of end-of-month financials and BAS/IAS and FBT lodgments against high volume workloads and pressure.

AUSTRA SELECTIONS
2001–2002
Bookkeeper
Managed financial bookwork including all bank reconciliations, cash flow statements, and projected budgets. Produced quarterly BAS statements that complied with taxation legislation.
Provided financial counsel to business owner, citing the financial and market advantages of expanding product distribution into general retail outlets. Owner embraced idea and entered into negotiations with Coles Myer and a product manufacturer in Germany. Assigned by owner to cost project, and evaluate prices and discounts to forecast potential profit outcomes.

NEIL W. CURWOOD PTY LTD, Chartered Accountants, Melbourne
2000–2002
Junior Accountant
Worked in close collaboration with clients, providing accounting and taxation advice, preparing annual income tax returns, and coaching in GST compliance issues.
Progressively entrusted to prepare complex financial statements, and interim/annual reports for manufacturing, retail, service, and investment businesses; prepared audits for superannuation funds, wages, debtors, and stock. Researched changes in accounting standards and tax issues and worked in close collaboration with decision-makers from banking, tax office, and statutory bodies on behalf of clients.
Gained reputation for willingness to “go the extra mile” working through busy periods and rostered days off.
Key contributions/highlights
· Saved client from potentially costly ATO audit, by uncovering and resolving previously unidentified error in GST data when preparing year-end financial statement.
· Located incorrect data on client’s previous year’s taxation return that mistakenly claimed a non-deductible motor vehicle loan repayment. Prepared amended tax return for the previous year, overcoming any future issues with the ATO.
· Won client praise for research on the [then] new GST legislation; identified opportunities for clients to claim immediate 100% tax deduction for GST-related expenditures on new plant and software ordered between 1/7/1999 and 30/6/2000.
· Received letters of appreciation by two clients citing professionalism, timeliness, and accuracy in completing tax returns.
· Immediately identified problem with software installation that had eluded officer manager and staff, and caused system to become inoperable. Quickly reversed problem, and updated the system winning appreciation from the office manager for time and money saved.

DON PEIRIS WEERASINGHE LTD, Sri Lanka
1997–1998
Accounts Trainee
Prepared bank reconciliations, cash flow statements, taxation returns, and salary sheets; conducted end-of-year stocktake, and handled daily banking. Relieved at customer service and cashier areas in absence of regular staff.

EDUCATION | CREDENTIALS

CPA Program
Currently completing
Bachelor of Business (Accounting)
RMIT University (2002)
Diploma in Business
Perth Institute of Business & Technology (1998)
Committed to ongoing professional development via workshops, formal short courses,
on the job training and information sessions. Highlights include: Accountants Workshop Certificate ~ Managing Tax and Compliance Issues using MYOB files.
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Registered Nurse, Charge Nurse, or related position in which extensive Registered Nursing experience, advanced clinical skills, and strong patient education and assessment abilities will contribute to quality care.

SUMMARY

Experienced professional nurse, instructor, and supervisor with a personal commitment to quality patient care, emphasizing comprehensive patient and family education, appropriate team-based medical care, and an uncompromising duty to care for those in need.

Skilled in various aspects of nursing management, supervision of medical staff, patient teaching with a strong emphasis on patient assessment, and overseeing operations including assisting physicians with procedures, administration and documentation of medications, and providing nursing care for adult, pediatric, and geriatric patients.

Specialize in care of medical / surgical patients, geriatric and long-term care patients, and psychiatric patients, observation, assessment, triage, administering medications and injections, treatment planning, evaluation, and charting of patient treatment and progress. Experienced in development of plan of care, charting, discharge planning, mental health care, post-op care, wound care, pain management, monitoring side effects, referring patients to community resources, family counseling, observing all JCAHO and governmental regulations, and ensuring quality control.

Strong interpersonal and human relations skills demonstrated through coordinating with physicians, hospital staff and social services providers, working as a reliable team player with flexibility and accountability, attending team meetings, supervising RNs, LPNs, and CNAs, serving as patient advocate, participating in treatment planning, and assisting medical staff.

Well-developed communication skills demonstrated through interaction with patients, families and physicians, production of detailed written treatment plans and reports, charting patient progress, serving as part of a multi-disciplinary team, and the ability to establish and maintain professional relationships.

EXPERIENCE

Goldman Hospital, New Orleans, Louisiana
1997 - Present
Acting Charge Nurse
• Served as Acting Charge Nurse and Staff R.N. for the Mental Health Unit, a 20-bed acute inpatient psychiatric care unit. Assisted in collaborative care between social workers, psychologists, and psychiatrists for intake and outpatient planning, maintained accurate and complete documentation of care, and coordinated with psychiatric technicians to ensure a safe and therapeutic environment for patients.
• Conducted assessment of new patients on suicide precautions, performed patient evaluation and treatment planning for patients with psychiatric disorders, administered medications, and provided education for patients and families. Facilitated community and medication groups and worked to ensure compliance with all hospital policies, and OSHA, JCAHO, federal, state, and local health and safety regulations. Additionally responsible for emergency crisis intervention, charting, medication, and general patient care duties.
• Managed training and supervision of aides and nursing staff, actively promoting an environment that supports team work and communication, and encouraging self-sufficiency and independence in both staff members and patients.

Frank Nursing Facility, New Orleans, Louisiana
1995 - 1997
Unit Manager
• Supervised a staff of 20, including LPN and CNA skilled nursing staff, assessing, evaluating and determining the proper course of treatment for geriatric residents / patients, maintaining and providing accurate and complete documentation of care, coordinating medical orders, planning patient care with staff, and caring for geriatric patients with complex, multi-symptom illnesses and conditions.
• Managed training and supervision of aides and new employees, actively promoting a team-based care environment, providing continuous education to nursing personnel on behavioral, psychomotor, and communication skills, and emphasizing effective rehabilitative, restorative, and preventive care techniques.
• Ensured compliance with all Medicare, Medicaid, and private insurance long-term care regulations, maintaining communication with all departments, residents, and patient families, and maintaining extensive knowledge of legal issues, state laws, and federal regulations.

Acme Medical Center, New Orleans, Louisiana
1993 - 1995
Clinical Coordinator / Orientation Nurse
• Served as Clinical coordinator and Orientation Nurse for a busy medical / surgical unit with 40 beds. Conducted inservices for staff, maintained a log of continuing education and nursing credentials, and provided orientation for new nurses.
• Coordinated patient education, serving as a liaison between patients, families, physicians, and other health care professionals, problem-solving and complaint resolution, enhancing patient emotional and physical comfort, participating in treatment planning and staffing, and evaluating and charting patient progress.

Zane Group, New Orleans, Louisiana
1990 - 1993
R.N. II / Discharge Planner for the Maternal Child
• Performed a wide range of educational and technical duties for a department serving the needs of mothers with newborn infants on the Maternal / Child Post-Partum Unit. Collected data, taught mothers how to care for the newborn, and instructed classes for expectant parents on the prenatal and perinatal experience.
• Made referrals for follow-up visits for newborns to the well baby clinics with the New Orleans Health Department, provided direct patient care on various wards as needed, and facilitated grief counseling for mothers with grief-related issues.

Community Healthcare Agency, New Orleans, Louisiana
1987 - 1990
Registered Nurse
• Served as a community registered nurse with responsibility for providing HIV transmission information to women utilizing Family Planning Clinic services. Conducted formal classes on AIDS prevention, and conducted voluntary testing of the HIV virus by collecting blood samples.
• Collected data and submitted results to the health department, handled public relations, and taught classes to adolescent clients at the family planning clinic.

Lincoln Hospital, New Orleans, Louisiana
1972 - 1987
Licensed Practical Nurse
• Provided direct patient care for the Gyn-Oncology Unit serving women with cancer and related illnesses, assisted in chemotherapy care, performed catheterizations and wound care, administered medications, and monitored IV fluids.
• Conducted patient teaching for pre and post-operative procedures, transcribed and carried out doctors' orders, documented nursing records, and directed ancillary staff.

ACTIVITIES

• Louisiana Nurses Corps
• Audubon Institute Member
• Preservation Center Member

EDUCATION

UNIVERSITY of SOUTH ALABAMA, Mobile, Alabama
1992
Bachelor of Science, Nursing
• Traveled to Mobile, Alabama campus to complete all coursework
• Achieved Dean's List status due to academic achievements
• Earned numerous CEUs in various areas, including BCLS, HIV / AIDS Prevention, Code Management, Nursing Supervision, Central Venous Access Devices, Wound Care, Legal Documentation, and Geriatric Care.

ORLEANS COMMUNITY COLLEGE, New Orleans, Louisiana
1992
Undergraduate Studies
• Completed nursing prerequisite courses

LOUISIANA STATE UNIVERSITY MEDICAL CENTER, New Orleans, Louisiana
1986
Associate, Nursing
• Completed all Registered Nursing requirements

SOUTHERN UNIVERSITY at NEW ORLEANS, New Orleans, Louisiana
1984
Nursing Prerequisites

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLED NURSING FACILITY

Admissions ~ Medical Records ~ Customer Service

Team-focused experience with diverse groups; community minded and energetic style provides efficient, cost-effective utilization of resources while developing relations and maximizing customer service. Strengths consist of considerable knowledge of medical records and administrative procedures; dedicated to highest standard of healthcare excellence. Key talents include:

• Pre-Admission Screenings & Coordination • Medical Records Assembly & Maintenance
• Administrative & Clinical Procedures • Commercial & Governmental Health Insurance
• Multi-line Telephones • Financial Records & Invoicing
• Staff Training & Leadership • Research & Filing
• Public Relations & Customer Service • Interpersonal Communication

Displays professional demeanor, performs complex and diversified projects, and maintains confidentiality within fast-paced, stressful environments. Skilled in utilizing various computer applications for correspondence, research, and data entry including Microsoft Word, QuickBooks, and the Internet.

PROFESSIONAL EXPERIENCE

WEST PORTLAND HEALTH CARE CENTER, Portland, OR
2001 - 2003
Admissions Coordinator/ Administrative Assistant/ Department Head
• Managed admissions process, admitting 30-40 patients monthly; determined how to place patients based on various factors such as behavior, drug or alcohol dependencies, critical status, insurance coverage, individual needs, and nursing staff ability to care for patient requirements.
• Interacted with 50 patients and 10-15 hospitals, doctors, and social workers daily; traveled to various hospitals and assisted living centers to assess patients for proper placement.
• Received and interviewed patients, extracted and compiled data, and recorded pertinent information. Developed knowledge of Medicare/Medicaid regulations, nursing process, and rehabilitation concepts.
• Trained new employees regarding admission processes and procedures; ensuring quality control and outstanding customer service.
• MEDICAL IMAGING

MEDICAL IMAGING, Portland, OR
2000 - 2001
Owner/ Operations
• Supervised and coordinated essential daily office operations including medical copying, collections, invoicing, financial records, phone/fax inquiries, marketing efforts, and customer service.
• Conducted advanced scanning of medical records, interacting with numerous doctors and office managers.

HEALTHSERVE OF PORTLAND, Portland, OR
1997 - 1999
Office Manager
• Recruited to oversee office functions, copy medical records, and handle phone and customer inquiries by QCS Inet in March 1997; requested to continue as Office Manager when company purchased by Healthserve due to exceptional performance.
• Assisted with marketing efforts, performed data entry, copied medical records, and hired and trained new employees.
• Additional experience as Receptionist and Floral Designer performing numerous office duties including switchboard operations on multi-line phone systems, filling orders, setting up delivery schedules, completing daily sales summaries, and customer reception.

PROFESSIONAL DEVELOPMENT

Daily Medical Clinic Training - Portland, Eugene, Springfield, Medford, Roseburg

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

AVIONICS SYSTEMS TESTING/AVIONICS SYSTEMS SUPPORT
Seeking opportunity with Lockheed Martin and the F-22 Joint Strike Fighter Program

Open to positions with Lockheed Martin that will use strong experience on the F-15 avionics systems. Demonstrated success in maintenance, avionics, safety and quality assurance with the United States Air Force.

SKILLS SUMMARY

· Flight Control Systems
· Avionics Systems
· Flight Control
· Flight Instrument Specialist
· Technical Problem Solver
· Avionics/Operations
· Production Superintendent
· Safety Trend Analysis/Tracking
· Security Program Design/Implementation
· Technical Expertise of Aircraft
· Quality Insurance/Controls
· Operational Inspections/Reporting
· Avionics Expertise/Safety Management
· Cross-functional Operations Planning
· Troubleshooting/Problem Resolutions
· Personnel Training/Mentorship

SUMMARY OF QUALIFICATIONS

· Extensive recent experience with the 4th Fighter Wing (ACC), Seymour Johnson Air Force Base, North Carolina were I have been responsible for a Wing composed of 4 F-15E squadrons totaling 98 F-15Es and 20 support squadrons.
· Strong avionics, mechanical, electronics, hazardous materials, safety controls, personnel management, security issues and related leadership/operational duties.
· Expert knowledge of FAA compliance issues, regulations and company directives. Expert knowledge of inspection procedures to ensure adequate safety and maintenance programs with respect to compliance of FAA and company directives. Inspects components built for commercial aircraft to determine if product meets required FAA specifications.
· Mechanically sound professional with knowledge of multiple aircraft systems (especially the F-15), mechanical procedures related to those aircraft and related equipment such as landing gear hydraulic components, torque wrenches and various hand tools.
· Extensive coordination experience that requires communication with other employees and management personnel, high tech specialists, and related maintenance technicians. Wide ranging knowledge of business skills include business management, budgeting, contract development, SOP development, vendor relations, quality control, extensive safety and related standards.
· Extensive knowledge of hangar and line maintenance activities. Able to instruct new employees in safety and protocol issues related to aircraft system maintenance, ground support equipment maintenance and overall operations. Known as a dedicated, loyal professional who is focused on quality and safe results.
· Known for a persistent attention to detail and maintaining high standards regarding ethical conduct, punctuality, quality of work, team dynamics, aviation safety/security and the human factor as a whole. Described as a mentor not just a manager, encourages subordinates to discuss problems, ask questions and operate within the team effectively.
· Skills translate to potential external or internal management that requires team development skills coupled with a strong technical aptitude for the aircraft and its corresponding system maintenance needs.
· Known as a reliable, loyal and dedicated leader who promotes a positive “do whatever it takes” attitude and encourages employee growth through questions and experience. A team member who can be counted on in critical situations; an honest and fair supervisor raises the standard for the whole organization.

EDUCATION & CERTIFICATIONS

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, Daytona Beach, FL
Aviation Safety Certification, expected graduation September 2002
Master of Aeronautical Science in Aviation/Aerospace Management & Operations, 2001 (Honors/Dean’s List)
Bachelor of Science, Professional Aeronautics, 1995
Graduate research project was entitled, “A Conclusion of the Relative Reliability of the Automatic Flight Control Systems Used on the F-15C and F-15E Model Aircraft Based at Royal Air Forces Lakenheath”.

COMMUNITY COLLEGE OF THE AIR FORCE, MAXWELL, AFB, Alabama
Associates of Applied Science, Instructor of Technology & Military Science, 1997
Associates of Applied Science, Avionics Systems Technology, 1990

TECHNICAL SKILLS & TRAINING

· High competence and expertise associated with aviation management, maintenance, inspection, and instruction associated with various F-15 aircraft flight control, instrument and radar avionics systems.
· Coursework includes: Able Avionics Phase 1, Integrated Avionics Instrument and Flight Control Systems (F-15), (F-15E), Integrated Avionics Radar (Attack Control), Integrated Avionics Communication, Navigation, and Penetration Aids (F-15), NCO Leadership School, NCO Academy, Senior NCO Academy, Basic Instructor School (Honor Graduate), F-15 Manual Flight Control Rigging Course, Technical Writer Course.

DECORATIONS

· Awarded Air Force Meritorious Service Medal, Air Force Commendation Medal (four times)
· Air Force Commendation medal with three Oak Leaf clusters.
· Awarded the 782 Training Group’s “Career Development Course Writer of the Year” for 1994.

PROFESSIONAL EXPERIENCE

4TH FIGHTER WING (ACC), SEYMOUR JOHNSON AIR FORCE BASE, Goldsboro, NC
Flight Safety Superintendent
2000 - Present
Selected Achievement Summary:
· Recent experience as a Flight Safety Investigator, successfully tracked flight safety programs and investigated numerous Air Force F-15 mishaps, producing and processing reports designed to determine root causes and decrease mishap occurrences.
· Helped to garner the Commander in Chief’s Installation Excellence Award for 2001 detailing the Bird Aircraft Strike Hazard program to team evaluation members with a professional brief.
· Successfully assisted and instructed the Flight Safety Officer in over 33 mishap investigations involving many complex aircraft systems and situations, successfully identified causes.
· Spearheaded airfield surveys to validate existing waivers and obstructions relating to height restrictions. Resulted in the certification of the airfield by Civil Engineering with all flight safety considerations.
· Completed a 6 week course for Senior Management in Human Relations/Worker Motivation at Montgomery, Alabama, 2001.
· Successful organized the Avian hazard Avoidance System (AHAS) historical data onto CD-ROMs for squadron use, allowing fighter squadrons to continue flying mission effective sorties when AHAS goes down.
· Revised a critical 4th Fighter Wing Mishap Response Plan ensuring accuracy of wing agency information.
· Served as key unit vehicle noncommissioned officer for the safety mishap response vehicle fleet – resulted in two no notice excellent inspection ratings including a wing roll-by special assessment.
· Program implementations effectively reduced the risk of F-15E flying training while spearheading the vital upkeep of BASH cannons (cannon reliability now at 99% and Birdstrikes down 14%).
· Quoted by superiors as “Dynamic leader and astute motivator—second-to-none in the flight safety community—promote to Chief!”

· Flight Safety Superintendent for wing composed of 98 F-15Es, including 4 F-15E Squadrons and 20 support squadrons. Supervised the NCO and the implementation of all squadron flight safety programs.
· Served as a consultant to the Air Force Reserve KC-135 wing flight safety. Responsible for conducting in-depth inspections to assure safe aircraft operations, design and maintenance, as well as maintenance of vehicles, airfield facilities and ground support equipment.
· Inspected and reviewed aircrew and maintenance occupational safety, health and fire programs. Conducted flight safety investigations and develop USAF-wide recommendations to prevent mishap recurrence.
· Served on the USAF Safety Investigation Boards.
· Performed operations and maintenance trend analyses.
· Managed the Bird Aircraft Strike Hazard (BASH) program and Chair the Bird Hazard Working Team (BHWT)
· Recommended courses of action and relayed instructions to appropriate teams/parties during aircraft emergencies. Coordinated emergency response actions, prepared corresponding reports and proposed preventative measures.
· Disseminated safety messages to various organizations, track safety trends, and relayed safety information to the Chief of Safety and Wing commander for action proposals.
· Conducted flight safety studies toward airfield operations including wildlife hazard abatement, obstruction and airfield construction issues, and employee safety practices related to flight safety.
· Maintained database associated with flight operations for comparison with similar organization. Proposed recommendations focused on the prevention of future aircraft mishaps.

336 FIGHTER SQUADRON, SEYMOUR JOHNSON, AFB
Aircraft Section Flight Chief
1999 – 2000
· Responsible for overseeing 60 aircraft maintainers in the flight operations and repair of 26 F-15 aircraft.
· Managed personnel and maintenance programs in support of aircraft launch, recovery and repair functions.
· Created work and training schedules, conducted personal evaluations, and inspections on aircraft pursuant to the maintenance function.

Production Superintendent
1999
· Directed the maintenance operations on 26 F-15E aircraft. Responsible for planning, scheduling and directing maintenance and configuration of F-15E aircraft for daily flying schedules.
· Functions as Chief Enlisted Manager/Lead Production Superintendent in support of Operation Northern Watch, generating of 261 combat sorties over a 92-day period.

MILITARY SERVICE SUMMARY

372nd TRAINING SQUADRON, DETACHMENT 16, RAF, Lakenheath, U.K.
Field Training Detachment Production Superintendent/Scheduler (1997 – 1999)
Field Training Detachment Flight Chief/Instructor (1996 – 1997)

365th TRAINING SQUADRON, Sheppard, AFB, TX
Career Development Course Author, F-15 Avionic Systems (1995– 1996)

3450th TECHNICAL TRAINING SQUADRON, Lowry AFB, CO
Career Development Course Author, F-15 Avionic Systems (1993– 1994)

555th AIRCRAFT MAINTENANCE UNIT, Luke AFB, AZ
Aircraft Maintenance Debriefer (1992 – 1993)
Avionics Maintenance Technician/Supervisor/Expeditor (1992)
Avionics System Maintenance Technician (1979 – 1984)

550th AIRCRAFT MAINTENANCE UNIT, Luke AFB, AZ
Avionics Maintenance Technician/Supervisor/Expeditor (1990 - 1991)

426th AIRCRAFT MAINTENANCE UNIT, Luke AFB, AZ
Avionics Maintenance Technician/Supervisor/Expeditor (1989 - 1990)

49th TACTICAL FIGHTER WING, Holloman AFB, NM
Quality Assurance Inspector (1984 - 1987)

405th TACTICAL TRAINING WING, Luke AFB, AZ
Quality Assurance Inspector (1984)

John M. O'Connor - john@careerproresumes.com - http://www.CareerProResumes.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Emmy Award-winning broadcast professional with 22 years experience in television news programming, daytime programming, cable programming, entertainment and variety programming, live network sports and award shows.

QUALIFICATION HIGHLIGHTS

• Build and foster interpersonal relationship with industry professionals to ensure successful program broadcasts.
• Work with producers and directors, nationwide, to update network feeds.
• Direct in-studio segments of network prime time series and remain responsible for handling all facets of administration and personnel issues.
• Manage and monitor personnel responsible for providing scheduled, live coverage of sporting events.
• Supervise editors in post-production of daytime programming tasks.
• Aid in decision-making processes for final program assembly.
• Guide and monitor activities of all personnel associated with project under personal responsibility to ensure projects remain within budget, on time and in compliance with organizational specifications.

MAJOR ACCOMPLISHMENTS

• National Emmy Nomination - Outstanding Directing Team - Daytime Drama
• National Emmy Award - Outstanding Coverage, XXVI Olympiad, Atlanta, GA
• National Emmy Award - Outstanding Coverage, XXIV Olympiad, Seoul, Korea
• Member, Directors Guild of America

PROFESSIONAL EXPERIENCE

NFL on XYZ
2000 - Present
Director

Dreamer Daytime Drama
1999 - Present
Post-Production Director

KXYZ-TV News
1998 - Present
Director

Romance Day Time Drama
1997 - 1999
Post-Production Director

Video Police, NBC News
1993 - 1995
Director

Director, XYZ News
1980 - 1998

NFL Football
1980 - 1998
Director

PGA and LPGA Golf
1980 - 1998
Director

NBA on XYZ
1980 - 1991
Director

EDUCATION

University of California, San Francisco, San Francisco, CA
M.A., Broadcast Law and Ethics

San Jose State University, San Jose, CA
B.A., Journalism/Radio/Television/Film

PRWRA Lea Clark - Clark & Associates - Macon, GA 31206 - lclark352001@cox.net

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

• Accomplished Charge Nurse with exposure to health care administration, organizational management, training, sales, business development, and relationship management.
• Proven success in developing and implementing cost control measures that reduce operating expenses within health care facilities.
• Dynamic leadership abilities concerning teams and strategic planning.
• Directed daily operations within high profile organizations.
• Adept in streamlining business processes and increasing productivity levels.

EDUCATION

University of Phoenix
2003
M.B.A., Health Care Management
GPA: 4.0

Sam Houston State University
1995
Bachelor of Science, Nursing
GPA: 3.6, Certification
• Sexual Assault Nurse Examiner • Advanced Cardiac Life Support • Basic Life Support

PROFESSIONAL BACKGROUND

Oakland Veterans Hospital, Oakland, CA
1995 - Present
Charge Nurse - Emergency Center
Provided exceptional level of care to critically ill medical and trauma patients. Contributed to health care administration activities as needed. Interacted with patient families on a regular basis. Served as professional resource to employees.
• Directed daily nursing functions within a fast-paced and high volume level 1 trauma center.
• Supervised and trained 20 staff nurses in daily job responsibilities.
• Participated on a team that drove process improvement initiatives, which increased employee retention levels within highly competitive markets.

Yale New Haven Hospital, New Haven, CT
1989 - 1995
Staff Nurse - Labor & Delivery
Participated in all aspects of daily nursing responsibilities. Educated patients and families on delivery expectations. Provided exceptional level of support concerning patient care.
• Provided nursing care to high-risk obstetrical patients throughout labor and child birth processes.
• Cultivated relationships with physicians and hospital staff, which significantly improved communication levels between nurses and physicians.

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - resumesAP@aol.com - http://www.careerparadigms.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

A position as Chief of Police, for a midsize Police Department, which will utilize extensive experience in Police operations, strategic planning, and proven managerial expertise.

PROFILE

• Law enforcement professional with proven innovative organizational expertise, exceptional follow-through abilities and excellent management skills.
• Able to oversee projects from concept to successful implementation.
• Demonstrated ability to fully utilize resources for maximum effect.
• Proactive strategist able to effectively meet the needs of community while maintaining highest levels of morale.
• Completed Homicide investigator's course, June 1995.
• Consistently rated Above or Well Above Standards on professional evaluations.

QUALIFICATIONS

• In April 1995, was chosen co-presenter at a workshop/seminar re: creating organizational Vision and Mission statements.
• Selected to participate in the Executive Development Program of the New York City involving key executives representing many branches of city government.
• 2 1/2 years experience as Precinct Commander in the New York City Police Department.
• Possess both Bachelor and Master of Arts in Sociology.
• More than 5 years command experience at rank of Captain; more than 20 years service in the New York City Police Department.

EXPERIENCE

NEW YORK CITY POLICE DEPARTMENT
1995 - Present
Investigative Coordinator and Duty Captain, Detective Borough Manhattan
• Monitor and direct all criminal investigations of 6 precinct detective squads in Manhattan North.
• Direct newly developing criminal investigations in the whole Borough of Manhattan and, periodically, the entire City.

NEW YORK CITY POLICE DEPARTMENT
1994 - 1995
Borough Captain, Patrol Borough Manhattan North
Interim commanding officer in three precincts, while assigned commanders were on extended sick leave or vacation.

NEW YORK CITY POLICE DEPARTMENT
1992 - 1994
Commanding Officer, Tenth Precinct (Captain)
• Managed 225 person police operation in Manhattan's West Side "Chelsea" community, overseeing patrol, administrative functions.
• Directed procedures for maintaining discipline and training personnel. Due to new procedures, recorded productivity gains and an increase in morale.
• Instituted more effective anti-robbery program utilizing efficient human resource management strategies. During 2-year tenure, effected successive 10% decreases in robberies.
• In 1994, achieved 25 year lows in four of the 7 major crime categories.
• Re-scheduled patrols for higher visibility and providing a more effective theft deterrent.
• Liaised with assorted political and community entities in the Chelsea community, receiving several letters of appreciation from them upon completion of assignment. Coordinated with other Police Departments including Port Authority, Housing Police, Transit Police and, on occasion, FBI and DEA.

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Intuitive and Results-Oriented Customer Service Representative

· With more than 13 years experience working in fast-paced and stressful environments.
· Earned reputation as a taskmaster by improving overall productivity.
· Computer skills include Microsoft Office (Word, Excel, and Outlook), and Remedy.

AREAS OF EXPERTISE

Assessing needs
Managing client relationships
Arbitrating and resolving problems
Maintaining controls
Researching / analyzing information
Attending meetings
Training personnel
Processing / expediting orders and requests
Arranging shipping/delivery
Prioritizing time / projects
Invoicing / collections
Generating / maintaining / distributing reports
Ordering / managing supply inventory
Insuring prompt turnaround time

EXPERIENCE

QUIXTAR.COM – Houston, Texas
2003 to Present
Customer Service Representative
Provided customer service and sold household goods, and health and beauty aides. Assisted clients throughout process of registering and ordering online. Resolved ordering and shipping problems with UPS and U.S. mail. Handled ordering, invoicing, and collections.

DUKE ENERGY – Houston, Texas
1991 to 2003
(formerly known as PanEnergy and Panhandle Eastern Corporation)
Customer Support Representative (2000 to 2003)
Served as one of four representatives supporting 8,000 internal customers. Insured compliance to regulations. Assisted customers in logging on and getting into database. Worked with new employees to create user names, passwords, and access. Utilized Remedy software to document steps taken to resolve problems. Maintained a 24-hour on call status one week of every month. Notified users regarding changes in applications.
· Contacted project managers, application system managers, programmers, and backup programmers of each application as part of a transmission update project
· Chaired weekly change control meetings, which provided managers with information on application changes

Customer Support Representative (1999 to 2000)
Participated on Y2K Project to insure availability of appropriate information to internal customers.
· Researched and created vendor records to insure compliance
· Chaired weekly change control meetings, which provided application managers with information to make timely decisions to meet Y2K deadline

Report Distribution Representative (1995 to 1999)
Supported the distribution of computer reports to general ledger, gas plant accounting, revenue billing, and gas measurement departments. Ordered and managed $1 million in annual computer supplies.
· Changed ordering process, became only person to order supplies, ordered in bulk, consolidated supplies, and reduced inventory by 50%, which saved expenses for an area charged back per square foot

Scheduling Representative (1991 to 1995)
Worked with each department to coordinate jobs and make certain data was edited and ready for processing to create month-end reports for payroll, gas measurement, revenue billing, and general ledger. Updated processing procedures. Compiled and delivered reports. Provided programmers with recommendations to improve productivity. Trained new operators.

EDUCATION

DEL MAR COLLEGE – Corpus Christi, Texas

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

BUSINESS LEADERSHIP PROFILE

Focused, results-oriented professional with eight years experience in progressively responsible positions including management of 20 person team. Customer-service oriented with proven ability to provide team-spirited leadership for maximum productivity. Skilled at communicating effectively to attain company goals. Proficient at developing and implementing training programs with high degree of energy and enthusiasm.

Competencies include:
• Supervision, training and career coaching Multi-tasking/workload management
• Creation/delivery of reports and presentations Research and analysis
• Call center operations Financial services operations
• Issue resolution Negotiations

COMPUTER SKILLS

Microsoft Office, Word, Excel, PowerPoint, ACD Reporting, Netforce Workforce Management, Proprietary banking and call center software packages

WORK HISTORY

Vantage Wireless, Wellington, CT
1999 - Present

Present
Supervisor, Customer Service
• Directed team of up to 20 CSRs to exceed service expectations
• Initiated actions to insure optimal response times and service levels; handled escalated matters; approved credits
• Analyzed team and individual statistics; prepared reports; devised and implemented incentive programs to improve stats while maintaining QA
• Provided performance coaching and implemented strategies for career development
• Trained team and peer supervisors on new products and policies
• Provided solutions to software and routine hardware problems, as well as ongoing instruction
• SWAT team manager; Team Leader for Family Share Committee

1999
Senior Customer Relations Specialist
• Assisted team with escalated issues; employed solid negotiation skills to save accounts
• Developed Relations Retention training procedures
• Point-of-Contact for department manager; assisted with training and scheduling
• Served on Culture for Success team; developed PowerPoint presentation and facilitated team report to Regional Board of Directors and President of Northeast Region regarding Vantage's core value of integrity

Achievements:
• Exceeded account retention goals by 95%
• Received SuperStar Award; nominated for Manager's Choice Award
• Earned Northeast Area Customer Service Appreciation Award

Hogarth West Group/Opportunity Personnel, East Hartford, CT
1998 - 1999
Special Projects Consultant for Northeastern Bank & Trust
Developed procedures and training program for Deposit Services; trained new hires on deposit operations; assessed individual needs; worked with staff and management in implementation of procedures to achieve goal of creating sound departmental flow.

Axis Technologies Cellular, Wethersfield, CT
1997 - 1998

1997 - 1998
Technical Support Representative
Designed and implemented training programs for in-house and outside call centers; facilitated training groups up to 20; interviewed, trained and supervised technical support staff; assisted MIS with development of improvements to in-house computer programs.

1997 - 1997
Carrier Relations Analyst

Robert Jones Account Temporaries, Hartford, CT
1997 - 1997

Wintonbury Bank & Trust, Wintonbury, CT
1995 - 1997

1996 - 1997
ATM Services Representative
Resolved escalated customer ATM issues; monitored and trained bank branches on CTR and BSA compliance; investigated problems concerning fraud

1995 - 1996
Deposit Services Representative
Researched and resolved discrepancies; represented bank for legal items and acted as liaison with bank attorney; developed written procedure to facilitate training of new hire and temporary employees

Connecticut Real Estate Services, Hendron, CT
1995 - 1995
Personal Assistant to Centurion Level Producer and Vacation Substitute for Secretary
Utilized MLS database; assisted in marketing, research, communications; completed Real Estate Principles and Practices course

Ambrose Deche and Issacson, Inc., White Plains, NY
1994 - 1995
Assistant Sales Representative for Commercial Real Estate Company

Kirby & Borso, Hendron, CT
1992 - 1994
Real Estate Legal Secretary

EDUCATION

Manhattanville College
1995
Finance
Departmental Honors

INTERNSHIPS

Cummings Relocation Services, Norwalk, CT
Assistant in Real Estate Service

Colraine Satterly Securities, Harrison, NY
Marketing Assistant

CONTINUING EDUCATION

• Managing Multiple Priorities Civil Treatment for Managers
• Coaching for Success Results Based Leadership
• What Matters Most (Time Mgmt.) Project Management
• Responding to Conflict The First Step - Transitioning into Leadership
• Core Skills for Management New England Banking Institute courses

PRWRA Frost T. Krist - Datatype Inc. - Hebron, CT 06248 - http://www.datatypeinc.com - datatype3@aol.com - (860) 228-3542

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

ECONOMIC DEVELOPMENT MANAGER • EXECUTIVE OFFICER – INDUSTRY ASSOCIATION
STRATEGIC PLANNING • PROJECT MANAGEMENT • CHANGE MANAGEMENT • FACILITATION

Seasoned economic manager, business advisor, and change agent. Acknowledged for pioneering efforts in strategically positioning business for growth by securing government funding, developing strong policy, and analyzing existing markets. Expert facilitator, people manager, and communicator. Personal center of influence boasts network of accomplished leaders and innovators across diverse business cultures.

Professional strengths include:
• Strategic Economic Development
• Project Management
• Human Resources Management
• Policy Development
• Budget Administration
• Service Delivery Optimization
• Business Network
• Project Fundraising
• Resource Allocations
• Marketing
• Staff Training/Development
• Operations Management
• Business Development
• Feasibility Analyses
• Corporate Planning
• Change Management
• Business Process Reengineering

Technology: Microsoft Office 2000, Windows XP Pro, Internet, email (MS Exchange).

EDUCATION & TRAINING

Graduate Certificate in Management
Graduate School of Business, University of Adelaide
(anticipated 2004)

Professional Certificate in Management
Graduate School of Management, University of Adelaide (2001)

Bachelor of Economics (deferred)
Flinders University of South Australia, School of Social Sciences

Training: Hundreds of hours devoted to professional development via in-house training,
conferences, and workshops

ADELAIDE CITY COUNCIL
1996–Present
Team Leader Economic Development
2001–Present
Economic Development Coordinator
1996–2001

DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING (DEET)
1992–1996
Account Manager, Employer Servicing Unit/Fleurieu Region
1996
Employment Development Officer/Executive Officer
SA South Central Regional Consultative Group Inc.
1995–1996
Regional Trainer, Fleurieu Region
1995
Manager, Fleurieu Industry Service Center
1994–1995
Assistant Manager, Noarlunga Job Center
1994
Account Manager, Fleurieu Region
1993–1994
Manager/Assistant Manager, Noarlunga Job Center, Christies Beach Special Service Center, Fleurieu Industry Service Center
1992–1993
State Training Manager
1992

SOUTH AUSTRALIAN MANAGEMENT DEVELOPMENT
1990–1992
Manager

DEET/AUSTRALIAN TAXATION OFFICE
1989–1992
Training Officer

CITY OF MUNNO PARA
1987–1988
Economic/Employment Development Officer

LABOR ECONOMICS BRANCH
1984–1989
Project Officer

EXPERIENCE CHRONICLE

ADELAIDE CITY COUNCIL
1996–Present
Team Leader Economic Development
2001–Present
Economic Development Coordinator
1996–2001

Team Leader Economic Development
A corporate restructure transitioned staff to limited short-term contracts, prompting a swift decline in morale, and the need for greater internal structure, formalized procedures, and streamlined operations.
· Restored optimism by devising a team management plan designed to re-establish individual and team goals. Scrutinized and amended position descriptions, resurrected regular one-on-one and team meetings, and spearheaded monthly “issues” meetings where conflicts and problems could be aired and resolved.
· Integrated risk management protocols into the business planning process so that decision-making was well-conceived and analyzed—a strategy that counteracted the significant human resource shortage.
· Elevated the profile of transparent communications by reinforcing the importance of cooperation throughout all business units.
· Won Council acceptance for set of revised guidelines underscoring the Local Area Development Program.
· Secured external funding for the Access for Youth employment initiative that surpassed participation and job placement targets by up to 150%.
· Produced retail summit and retail action plan winning Council endorsement, and developed submissions to the State Government review of the Department of Business Manufacturing and Trade to provide services to small business in the City.

Economic Development Coordinator
· Headed task force in collaboration with a business consultant to formulate Council’s economic development strategy. Built a successful case, winning significant budget commitments from Council.
· Managed joint state/Council “City Centre Vital Fund”—an initiative designed to offer cash grants to encourage businesses to settle in the city. Established model for assessing applications used by a panel of representatives from private and public sectors, and local/state government. Results were impressive with increases in employment estimated at 90% from 50 businesses approved for assistance.
· Launched a series of improvements to the existing Local Area Development program. Introduced an economic focus, established an application process for awarding grants, and developed a contractual agreement to govern grants awarded.
· Collaboratively assessed the potential for establishing an export incubator.
· Developed and established the Adelaide City Business “business incubator.”
· Prepared the International Relations Policy for Council.
· Collaborated with business organizations to develop an education industry cluster.

DEPARTMENT OF EMPLOYMENT, EDUCATION & TRAINING (DEET)
1992–1996
Account Manager, Employer Servicing Unit/Fleurieu Region
1996
Brought role of account manager to fruition stemming from needs assessment study in 1993/94 that determined the viability of servicing active players in the local labor market; provided a single point of contact for business advice and freed the flow of information offering opportunities to match business needs with a range of available government services and program initiatives.

Employment Development Officer/Executive Officer
SA South Central Regional Consultative Group Inc.
1995–1996
Drafted the constitution, arranged incorporation, and prepared the draft regional economic development strategy that secured Commonwealth administrative funding of $240K over 3-years, for this combined Area Consultative Committee (ACC) and Regional Development Organization (RDO). As an environmentally sensitive area, initial projects focused on water resource sustainability.
· Instrumental in application lodgment process; secured $500K extra funding from the Commonwealth.
· Spearheaded Jobs Drive campaign accomplishing 132% of target in 1995/96. Campaign focused on wooing lucrative business input via promotional/marketing tactics and community activities.
· Built and sustained a responsive, balanced group of people to form committee.

Regional Trainer, Fleurieu Region
1995
Established training processes, analyzed staff training needs, and delivered a series of programs to promote multiskilling for increased productivity and motivation. Maintained all confidential training records, and developed a strategic plan to roll out and continually refine the region’s training plan.

Manager, Fleurieu Industry Service Center
1994–1995
Controlled budget for the region’s labor market programs, assessed training course proposals from local providers, influenced the training reform agenda, and reviewed jobseeker and employee-appeal processes. Worked in close liaison with State Regional Development Boards to target labor market programs towards economic development priorities.
· Planned and implemented the Department’s “Service and Structure Review.” Analyzed accommodation and site layout issues including data and power cabling, office furniture and equipment, and staff reallocations.

Assistant Manager, Noarlunga Job Center
1994
Presided over daily operations, prioritized workflows, and supervised staff. Approved applications for available program assistance, and case-managed complex jobseeker/employer issues.

Account Manager, Fleurieu Region
1993–1994
Primary contact for businesses accessing government services and assistance. Delivered 20% increase in business outcomes over previous 12-months, successfully trialing the electronic database “Businesslink.”

Manager/Assistant Manager, Noarlunga Job Center, Christies Beach Special Service Center, Fleurieu Industry Service Center
1992–1993
Promoted from Assistant Manager to Manager, overseeing financial management, productivity, and goals.

State Training Manager
1992
Managed and delivered staff training to over 1000 employees, focusing on productivity enhancements, and middle-management development. Pioneered the national pilot of the department’s management information system for training and development–later adopted nationally.

PRIOR EMPLOYMENT

· Manager, South Australian Management Development (1990–1992). Instrumental in increasing annual turnovers from $110K to $400K.
· Training Officer – DEET/Australian Taxation Office (1989–1992). Designed, developed and delivered staff training including change management programs, industrial democracy, and participative management. Concurrently served as EEO and Sexual Harassment Contact Officer with the ATO.
· Economic/Employment Development Officer, City of Munno Para (1987–1988). Prepared strategic plan for the region subsequent to comprehensive examination of the local economy, industry base and labor market. Report was later adopted by Council as part of the city’s corporate plan.
· Project Officer, Labor Economics Branch (1984–1989). Communicated with employers, training providers, industry associations, and employee organizations as part of an in-depth investigation into the labor markets, industries, and skilled occupations. Prepared policy advice reports outlining recommendations for future training and labor market programs.

PROFESSIONAL & COMMUNITY MEMBERSHIPS

Australian Business Economists
Australian Human Resources Institute
Institute of Public Administration Australia

Life Member, Woodville High School Old Scholars Association
Past Management Committee Member & Treasurer, Eastern Enterprise Development Agency
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Stewart Sterling
3249 Brotherhood Place, Philadelphia, PA 16473 / Tel# (306) 555-7655 Email: stews@myisp.com

Editor

PROFILE

Seasoned editor with 17 years experience, offering discerning eye for detail, creative flair, and resolute determination to maximize quality in fast-paced environments. Ability to execute balanced judgment in time-critical projects, deliver on-time, high-quality work, and build and lead teams that achieve results. Recognized for streamlining and standardizing production processes based on comprehensive knowledge of publishing tools and techniques.

KEY ACCOMPLISHMENTS

· Led team to produce quality magazines and journals, realizing significant market acceptance.
· Envisioned and developed future-focused business plan to build publication assets.
· Maintained aggressive publication rate while improving quality of deliverables.
· Instituted a culture of constant feedback to ensure consistency and efficiency.
· Innovated to realize the potential of computer technology to the field of publishing.

PROFESSIONAL EXPERIENCE

KEYSTONE PUBLICATIONS, INC., Philadelphia, PA
1999 - Present
Editor
Created and directed the content, tone, and overall style for nationally publicized magazines and professional journals. Supervised staff of 34 professionals and a $26M budget. Determined business strategy, acquisitions, marketing campaigns, and oversaw production of all publications.
· Developed professional team to deliver quality results, on-time and within budget.
· Automated and improved production process to reduce delays and overruns.
· Analyzed sales results and worked with marketing and advertising departments to create a sales promotion that resulted in a 17% growth in subscriptions.
· Initiated multi-year planning process to identify and prepare for future acquisitions.

KEYSTONE PUBLICATIONS, INC., Philadelphia, PA
1996 - 1999
Associate Editor
Served as liaison between management staff and contributing writers. Read and evaluated materials submitted for publication. Managed major projects by setting project goals, allocating resources, establishing deadlines, and monitoring progress.
· Negotiated writers’ contracts to ensure deliverables and deadlines.
· Managed publication of 24 major products in three years, maintaining a 95% on-time rate.
· Directed content development using frequent review points to monitor progress.
· Reviewed and evaluated potential contributing authors to supplement resources.

TRAVEL NEWS INTERNATIONAL, INC., Philadelphia, PA
1993 - 1996
Editorial Assistant
Assisted editorial staff by proofreading, copy editing, filing, fact-checking, archiving, and researching articles for publication. Organized library of graphic designs and artwork. Maintained communications and scheduled meetings for 5 senior editors. Managed staff of 3 proofreaders.
· Proofread articles to evaluate proofreader performance. Coached staff to improve skills.
· Catalogued graphic designs and artwork from previous issues, designed and implemented an online, indexed image library to improve accessibility to existing assets.
· Developed order monitoring system to anticipate frequency and quantity of re-orders.

TRAVEL NEWS INTERNATIONAL, INC., Philadelphia, PA
1991 - 1993
Proofreader
Proofread all material for monthly publication, checking for proper spelling, grammar, and punctuation. Edited articles to improve readability and maintain consistent style of writing. Managed contact between contributing authors and outsourced printing service.
· Developed style guide to ensure contributed articles conformed to well-defined criteria.
· Conducted research for 7-10 articles monthly, checking for accuracy and authenticity.
· Pioneered electronic transfer of material from contributing authors, reducing costs by 15% and time to process by one day.

Freelance Writer
1985 - 1991
Wrote company brochures, newsletters, and annual reports. Composed stories for travelogues and descriptions for travel guides and magazine articles. Contributed to book of short stories.
· Significantly grew business by developing reputation for quality documents.
· Maintained 100% on-time delivery rate while producing over 2500 documents in six years.

EDUCATION

Master of Arts (Journalism), 1994
University of Philadelphia, Philadelphia, PA

Bachelor of Arts (Creative Writing), 1991
Philadelphia College, Philadelphia, PA

Continuing Education Courses
Editorial Techniques, Managing Writers, Technology in Publishing; University Extension

AFFILIATIONS

Society of Creative Writers, Treasurer
National Editorial College, Member
Editors’ Union, Member, Chair of Standards Committee
Philadelphia College Author Guild, Vice-President

PUBLICATIONS

Morning in Madrid, Reflections, Philadelphia College
Cathars and Crusaders, Reflections, Philadelphia College
Tahitian Twilight, Reflections, Philadelphia College

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

ELEMENTARY TEACHER

Highly accomplished artist with strong commitment to developing innovative, creative, and fun learning environments. Team-oriented, attentive to detail, and organized, with a flair for establishing rapport with people from diverse backgrounds and cultures. Natural creative talent working with various raw materials, ensuring a stimulating, interactive classroom in which children experience the joy of accomplishment through artistic creation.

• Interpersonal and Communication Skills • Strong Role Model
• Well-Developed Listening Skills • Multicultural Understanding
• Creative Talent • Computer Literate
• Fine Jewelry • Interactive Learning Methodologies

PROFESSIONAL EXPERIENCE

Kolbar Elementary School, Maddison, NJ
1995 - Present
2nd/3rd Grade Teacher
Managed multi-age classroom of 2nd and 3rd grade students, teaching all subjects including gym, art, and music. Decisively developed lesson plans, meeting varied student needs; evaluated and assessed children's development; implemented study methodologies to enhance children's progress.

• Inspired and motivated children in all aspects of art and craft design utilizing natural materials.
• Third grade students won 1st place in the states annual student art competition with the second grade students taking 2nd prize.
• Selected as "Model Classroom" for America's Choice by administration.
• Nominated as member of school-based planning team.
• Awarded top performance rating in principal's evaluations.

EDUCATION

Maddison Community College, Maddison, NJ
2000
Early Childhood Education and Psychology Course

PRWRA Colleen Newman - Acclaimed Résumé Writers - resumewriter@iinet.net.au

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

GOAL

Elementary Teacher (K-3) with goal to promote students' pro-social, lifelong behavior, accommodate individual students' abilities and needs, and foster students' desire to be lifelong learners.

EDUCATION

ST. GEORGE'S UNIVERSITY, St. Paul, MN
2000
Masters, Education in Teaching and Learning
Thesis: "Integrated Technology in the Kindergarten Classroom." Included Curriculum Writing.

UNIVERSITY OF MINNESOTA, Minneapolis, MN
1999
Bachelor of Science, Elementary Education
Endorsements: Kindergarten and Information Media

* Kindergarten Convention
* Integrated Technology in the Kindergarten Classroom

TECHNICAL COLLEGE, Pine City, MN
1996
Associate Degree, Taxidermy

TEACHING SUCCESSES

• Co-Chaired the Technology Committee at Elementary School. Integrated state-of-the-art technology into classroom activities. Skills: AppleWorks / iMac, Digital Camera, Computer Projectors, Kid Pix, Graph Club, and extensive K-3 software. Also: Microsoft Works and Word, Mac Draw, Claris Works, PageMaker, Harvard Graphics, E-mail, Internet. Consistently evaluate educational software.

• Classroom teaching experience: traditional classrooms, mainstreaming, including teaming, adults and peer mentorship, different learning styles, classroom management, and interdisciplinary staffing.

• Work in diverse educational settings and with diverse learners. Taught in the American and British school systems. Worked with students with mental and physical disabilities, including speech and communication disorders, autism, and various mild to moderate to severe learning difficulties.

• Coordinated and led Kid Stop activities for community youth (K-6) fostering self-esteem and cooperative skills.

CLASSROOM TEACHING EXPERIENCE

SCHOOLS / DISTRICT, Bluff Falls, MN
1998 - Present
Kindergarten Teacher: Elementary School
Coached Boys Basketball

ELEMENTARY SCHOOL, St. Paul, MN
1997 - 1998
Student Teaching: Kindergarten (a.m. and p.m. classes)

XYZ FIRST SCHOOL, England, United Kingdom
1996 - 1997
Student Teaching

GRADE SCHOOL, Cold Ridge, MN
1995 - 1996
Student Teaching

MINNESOTA NATIONAL GUARD
1994 - 1995
Leadership, Time Management, Problem Solving

PRWRA Barb Poole - Hire Imaging - eink@astound.net

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CLASSROOM PRESENTATION

• Skilled in team teaching and interfacing with colleagues and administration.
• Generate classroom excitement by introducing hands-on lessons and programming.
• Emphasize clear goals and objectives for each lesson.
• Meet the needs of special needs children through individualized lesson plans and assistance.
• Integrate a strong support network for the student learning process.

ADMINISTRATION & PLANNING

• Develop lesson plans geared to the comprehension level of students.
• Administer and grade tests.
• Meet with parents in parent/teacher conferences, inviting input.
• Pursue new learning tools to enhance educational programs.
• Attend in-services and staff meetings, maintaining strong relationships with fellow staff and administrators.
• Currently participating on a multi-cultural team to integrate enhanced multi-cultural programming into the school curriculum.

PROFESSIONAL EXPERIENCE

Estes Elementary, Yonkers, NY
1995 - Present
Teacher, 2nd Grade

Estes Elementary, Yonkers, NY
1994
Student Teacher

CERTIFICATIONS

Possess New York Teacher Certification for K-12.

EDUCATION AND TRAINING

State University of New York
B.S., Elementary Education

Reston County School
Continuing Education
• Completed 180 hours of ESOL training, Reston County School Board
• Attended numerous in-services, Reston County School Board

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Seeking second to sixth grade teaching position. Certification - Illinois Type 03

PROFESSIONAL EXPERIENCE

St. Joan's Catholic School, Naperville, Illinois
2000 - Present
Third Grade Teacher
• Used creative teaching techniques, including "Animal Corner" concept where students learn how to care for animals.
• Directed poetry performances for an open house.
• Generated all lesson planning, attendance, grade records, exam design and administration.
• Designed weekly newsletter to parents.
• Team member in web page design and point person for web page beta run.
• Recognized need for appropriate pacing and delay time to ensure all students understand studies and assignments.
• Established relaxed, student-focused, and two-way communication that empowered students to enjoy the learning process.
• Developed and maintained productive learning environment by clearly stating classroom rules, holding students accountable for their actions, and being consistent and fair in administering positive and negative consequences.

Thornton Elementary, Thornton, Illinois
2000 - 2000
Student teaching

Jules Stein Elementary, Chicago, Illinois
2000 - 2000
Student Teacher
• Worked in a team setting and planned cooperatively with colleagues.
• Learned and used a variety of teaching strategies.

St. Margaret's School, Joliet, Illinois
2000 - 2001
Religious Education Teacher

St. Joan's Catholic School, Naperville, Illinois
1997 - Present
Private Tutor

LEADERSHIP ROLES

• Co-director of St. Joan's Computer Club. 1999-2001
• Co-chair of the Catholic Schools Week Committee
• Vice President, Kappa Gamma Pi Education Honor Society. 1998-2000

EDUCATION

Purdue University, West Lafayette, Indiana
2000
Bachelor of Arts, Elementary Education

ADDITIONAL SKILLS

Focus in Special Education (MIMH)
Computer literate: MS Word, Adobe Acrobat, Hyper Studio, and Teachers' Toolbox

HONORS

The National Dean's List
Alpha Lambda Delta and Phi Eta Signa (Freshman National Academic Honor Societies)
"The Golden Key Honor Society"

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Highly-successful results-oriented healthcare executive with Masters of Public Health and Health Care Administration. Hands-on expertise in Emergency Medicine, Operations, Finance, Nursing, Strategic Planning, and Communication

PROFESSIONAL PROFILE

• Demonstrated leadership of diverse management teams focusing on aligning program goals to the mission, values, culture and strategic goals of an organization.
• Proven ability to integrate clinical quality and service quality into all aspects of operations and establish a balanced scorecard to monitor and evaluate progress and outcomes.
• Establish positive collaborative working relationships with people at all organizational levels and across organizational boundaries; experienced in working with union and non-union environments and with medical staff.
• Expertise and hands-on experience in operations; proven ability to develop, meet and exceed program and financial goals while enhancing clinical services; consistently maintain high quality of work in every area of responsibility.
• Develop and link clinical documentation practices and patient charging systems to improve practice, establish documentation standards, optimize reimbursement and meet regulatory requirements.
• Managed 4 major facility construction projects ranging in cost from $300,000 to $6 million; projects included completion of feasibility studies and sourcing of funds for the projects. Consistently followed systems thinking and change management principles to align processes and work flow focusing on desired outcomes.

CAREER EXPERIENCES

Reed and Associates, Montgomery, AL
2000 - Present
SYSTEM DIRECTOR, EMERGENCY SERVICES
Provided operational leadership and strategic planning for emergency services and urgent care programs at various healthcare system sites, e.g. St. Joseph's Hospital - 20,000 emergency visits, St. John's Hospital - 40,000 emergency visits, Woodwinds Hospital - 12,000 emergency visits and Urgent Care - 7,500 visits.
Developed emergency and urgent care business objectives focusing on the organization's strategic and financial goals to strategically develop care delivery, operations and the emergency physician group. Provided administrative oversight of several site program budgets ($6.4 million operating budget and $25.4 million in revenues) in terms of achieving program goals, standards and efficiencies.

Relevant Accomplishments:
• Developed and implemented emergency and urgent care program policies and procedures for 3 hospital-based emergency programs; ensured regulatory compliance.
• Reorganized freestanding Urgent Care program to improve clinical and service quality and reduced $300,000 loss to $30,000 profit in 12 months; operations improvement included addressing management, clinical staffing, inventory management, patient charging, and reimbursement schedule.
• Partnered with Medical Records, Business Office, Finance and Compliance to review, analyze, develop and implement a revised emergency department charge master / patient billing system and established audits to monitor compliance.

Baker Medical Group, Montgomery, AL
1998 - 2000
Administrative Executive/ Director
Provided strategic planning of administrative, clinical, and operating processes to enhance quality, manage costs, and align emergency services within context of integrated care delivery system.
Developed emergency and walk-in business objectives focusing on the organization's strategic and financial goals to strategically develop care delivery, operations, and the emergency physician group.
Developed and managed several program budgets ($6 million operating budget and $11 million in revenues).
Ensured quality and regulatory standards were achieved through collaboration with emergency medical leadership and provided direction to management staff of clinical services.

Relevant Accomplishments:
• Developed emergency and walk-in / urgent care delivery system; used integrated quality approach focusing on clinical and service quality and operations improvement; partnered with medical staff leadership to achieve outcomes.
• Reduced costs through management of staffing and operations; analyzed, developed, and implemented emergency services, facility charge master, and professional fee schedule.
• Successfully established management team to effect improvements in triage, registration, diagnostic services, and image.
• Developed and launched integrated quality improvement plan to achieve ACS trauma verification, JCAHO accreditation, and HCFA validation. Supported regional entities with clinical and administrative expertise, development of physician and allied health professional recruitment strategy, and supported regulatory compliance of HCFA and JCAHO standards.
• Assumed management responsibilities for Endoscopy to address operational difficulties with respect to quality of service, labor relations and cost management.
• Led development of collaborative relationships with labor groups; integral team member of MNA contract negotiation team.

Community Healthcare Agency, Montgomery, AL
1997 - 1998
Director

Doyle Healthcare, Inc., St. Louis, MO
1995 - 1997
Senior Vice President Operations and Professional Services
Provided leadership and management of emergency trauma program and managed all aspects of the emergency care delivery system and operations.

Relevant Accomplishments:
• Developed operations and care delivery plan for $6 million emergency trauma facility; met budget constraints and facility timelines.
• Managed clinical and medical staff relations to support workflow change during transition.
• Improved consumer satisfaction (84% to 94%) in emergency services over 12 months.

Helix Hospital, Montgomery, AL
1989 - 1995
Manager, Emergency Department
Relevant Accomplishments:
• Developed emergency program within inner city hospital focused on cost effective emergency care, which included design and implementation of "fast track" program.
• Fiscal responsibility for $6.8 million in revenues, and $4.2 million in expenses. Increased operational margin 35% within 12 months and managed 42% increase of emergency visits over 5 years. Significantly increased contribution margin and managed the emergency care delivery system during a time of increase in visits and decrease in hospital inpatient beds.
• Ensured regulatory compliance to JCAHO standards, HCFA and OSHA compliance; validated by surveys.

Geo Health Clinic, St. Louis, MO
1988 - 1989
Assistant Nurse Manager
Supervised clinical staff, ensuring quality patient care was delivered. Problem-solved as needed.

Community Hospital, Independence, MO
1977 - 1988
Staff Nurse

Romanov Hospital, Cedar Rapids, IA
1976 - 1977
Clinical Nurse Manager, Emergency Services

EDUCATION

University of Alabama, Montgomery, Alabama
2000
Masters, Health Care Administration
Thesis: Reducing Urgent Care Patient Length of Stay

Coe College, Cedar Rapids, Iowa
1988
Bachelor of Arts, Business Administration

Kirkwood Community College, Cedar Rapids, IA
1976
Associate, Nursing

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

HEALTHCARE professional with 13 years of nursing and supervisory/management experience. Solid knowledge of comprehensive nursing care procedures and excellent direct patient care skills. Reputation as a self-directed professional with superior problem solving, communication, and management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the Quality of Patient Care.

• Caseload Supervision • COBRA/Regulatory Standards
• Public Health Administration • Direct Patient Care (Long Term/Continuity)
• Cost Controls/Effectiveness • Policy and Procedures Development
• Records Control/Progress Reports • Patient and Family Communications
• Employee and Physician Relations • Third Party Administration
• Risk Assessment Management • Project Coordination/Management

SELECTED ACCOMPLISHMENTS

• Instrumental in the accreditation process for membership in the American Association of Retirement Continuing Care. Assisted administrative effort and evaluated criteria, which directly aided facility in meeting the standards for accreditation.
• Generated the highest percentage reimbursement rate (ranked #3 out of 14) for medical assistance by conducting proper caseload management. Liaison directly accountable to physicians (and patients) for overseeing accuracy of case history reports.
• Designed in-house training manual for RNAC position and updated to current federal and state government requirements. Developed nursing protocols (flow sheets and assessment tools) that assisted staff in improving productivity and expediting patient care procedures.

CAREER PROGRESSION

Manning House, Pittsburgh, PA
1998 - Present
Registered Nurse Assessment Coordinator
Coordinator for 61 patients in the Skilled Nursing Unit. Responsible for all the case management and financial assessments in the nursing, dietary, therapy and social activities of patient care. Foster relationships with geriatric patients and their families. Assess implemented prescription medications for residents; suggest changes for care.

Baker Retirement Community, Pittsburgh, PA
1992 - 1998
Assistant Director of Nursing/Floor Supervisor
Acted as charge nurse; oversaw all nursing functions/activities, supervised 30 full-time staff members. Alleviated pressures caused by staffing shortages; directly responsible for low turnover rate of skilled nursing unit. Maintained quality control standards and unit achieved "perfect rating" status during state regulated inspections.

Bradford Nursing Associates, Pittsburgh, PA
1991 - 1992
Licensed Practical Nurse
Provided skilled nursing care to patients on a 20-bed sub-acute unit. Assessed skilled nursing procedures (tube feedings, peripheral intravenous therapy, venipunctures). Performed and taught paraplegic and quadriplegic care; performed peritoneal dialysis and ostomy care. Managed ventilator and tracheotomy care.

EMPLOYMENT HONORS

• Outstanding service and work ethic award in the "110 Club" (1996 and 1997).

• Special training in Wound Care by The Nursing/Rehabilitation Center at The Graduate Hospital, Philadelphia (1992).

EDUCATION

Farmington Community College
1993
A.A.S., Nursing

St. Elizabeth College
1992
B.S., Biology/Psychology

Certifications
• Practical Nursing - Farmington Community College - 1992
• Nursing Assistant - County Geriatric Center - 1991
• Critical Care - Lehigh Valley Hospital - 1995
• R.N. Preceptor (ICU/CCU) * - Montgomery Hospital - 1997
• Nursing Home Administration ** - Institute for Continuing Education/Research - 2001

* Received Certification for CPR Interventions and IV Therapy
** Currently attending a 120-Hour Course for Certification

PROFESSIONAL MEMBERSHIPS

Pennsylvania Association for Nursing Home Administrators
Pennsylvania Association of Nurse Assessment Coordinators

PRWRA Darlene Dassy - Darlene's Dynamic Resumes - darlene@attractiveresumes.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

To obtain a challenging High School Teaching position utilizing my range of experience in education.

QUALIFICATIONS

• Assisted in the development of Statewide Standards in English for the Common Coalition of Standards.
• Key contributor to the Statewide Assessment Bias Committee.
• Developed and published curriculum on English and citizenship targeted at At-Risk Students.
• Integrated career education into English curriculum working with various staff members.
• Appointed by State Superintendent to Practitioners Committee.

WORK HISTORY

Hamilton School District, Walker High School
1997 - Present
12th Grade English Teacher
• Developed progressive curriculum based on the SCANS skills and English Standards.
• Served as the School Yearbook advisor - first school to e-Publish their yearbook - no fee!
• Coordinated Gifted programs with new lesson plans and applied learning opportunities.

Louisiana Department of Secondary Education, Baton Rouge
1994 - 1997
Education Program Consultant
• Managed the George L. Lundquist Vocational and Technical Education Act funding -- 3.4 million dollars.
• Served on statewide accreditation visits to 15 school districts during 1994-1997.
• Wrote portions of the George L. Lundquist Vocational and Technical Education Act 1995.

Borderville School District, Sampson High School
1990 - 1994
10th Grade English Teacher
• Taught English to up to 120 students using literature and career education curriculums.
• Served on School District English curriculum team and staff development committee.

EDUCATION

Vasta State University
1994
M.S., Education

Loyola University
1990
B.A., Secondary Education, English

LICENSURE

K-12 Certified Teacher and English Endorsements

AFFILIATIONS

Phi Kapplan
Jefferson Volunteer Citizens (literacy tutors)

PRWRA Heather Wagoner, PhD - Wagoner Consultants - The Rowans - Ely Cambridgeshire - United Kingdom CB6 1BS - Heather.Wagoner@btinternet.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HIGH SCHOOL EDUCATOR

Public School Teacher seeking to secure a position at a public school at grades ranging from 10th through 12th. First year educator dedicated to students' academic and personal development. Believes in the importance of education to produce informed, responsible citizens. Areas of expertise include, facilitating parental involvement, student-centered learning and cooperative learning.

CERTIFICATIONS

• Michigan State Board of Education
• Michigan Test for Teacher Certification
• California Basic Educational Skills Test (CBEST)

EDUCATION AND CREDENTIALS

WAYNE STATE UNIVERSITY, Detroit, MI
M.A., Teaching - Secondary Social Studies
In progress - Expected completion date 4/03

UNIVERSITY OF PHOENIX, San Francisco, CA
1989
B.S., Business Administration

PROFESSIONAL EXPERIENCE

EMERSON ACADEMY OF ARTS AND SCIENCES, Detroit, MI
2001 - Present
Teacher
Teaching eigth grade students of various reading levels, Social Studies and United States History from 1877 to the present.

• Earned praise from lead teacher on teaching abilities based on achievements of academic goals and overall performance.
• Changed a student with a 'quick temper' into a person who waits and counts before reacting.

DETROIT PUBLIC SCHOOLS, Detroit, MI
1997 - 2000
Substitute Teacher
Integrated multicultural perspectives to enhance students' awareness and appreciation of diverse populations.

• Reviewed with the principals, department heads, or team leaders all plans and schedules to be followed during the teaching day.
• Taught the lesson outlined by the absent teacher.
• Organized and implemented effective instruction across curriculum areas.
• Maintained the established routines and procedures for the assigned school and classroom.

CITY OF SAN FRANCISCO, OFFICE OF THE CITY CLERK, SAN FRANCISCO, CA
1994 - 1997
Management Analyst II
Analyzed and evaluated proposed legislation and ordinance changes to determine their impact on the Tax and Permit Division of the Office of the City Clerk.

• Interacted with other Federal, State and City agencies, to ensure the legal integrity of legislation and ordinances.
• Reviewed tax enforcement operations for the division.
• Prepared correspondence and recommendations for improved operations to Management.

CITY OF SAN FRANCISCO, OFFICE OF THE CITY CLERK, SAN FRANCISCO, CA
1990 - 1994
Tax and Permit Field Representative
Investigated businesses required to obtain City business tax certificates and permits.
• Computed, collected, processed and enforced taxes and fees due to the City by business owners.
• Analyzed and interpreted City ordinances to assist taxpayers in clarifying various business activities.
• Prepared correspondence, and reports. Made recommendations to Management on complex tax problems and City Council inquiries.

CITY OF SAN FRANCISCO, OFFICE OF THE CONTROLLER, SAN FRANCISCO, CA
1982 - 1990
Accounting Clerk
Audited payments for various City Departments.

• Interpreted City contracts, payment schedules and insurance requirements for compliance with the City Charter.
• Counseled accounting staff from various City Departments regarding correct procedures for contractual expenditures.
• Interacted with various vendors who provided goods and services to the City.

AFFILIATIONS & ACTIVITIES

American Federation of Teachers
National Council for the Social Studies

ADDITIONAL HIGHLIGHTS & SKILLS

• Elected 'Recycling Coordinator' and won award as the most recycled office, during first year of recycling program.
• Integrated computer technology into the classroom by having students complete some assignments on the Internet; such as research projects, virtual field trips and stimulations.

PRWRA Marleen Alexander - M. Alexander & Associates, Inc. - Email: marleena@comcast.net - http://www.iwillassistyou.net

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

A positive and people-oriented individual offering a host of skills after serving our country. Trustworthy and reliable: authorized with “Secret” security clearance. Works effectively and makes sound decisions under pressure in fast paced and unpredictable environments. Accepts role as assigned and strives for excellent results. Strong problem-solver with capabilities in organizing, prioritizing, and managing multiple projects with competing deadlines. Physically fit and healthy: eager for new challenges.
Core competencies includes:

· Confidentiality Assurance
· Training & Leadership
· Punctual & Reliable
· Cross-Cultural Awareness
· Team Player Approach
· Community Relations

CAREER PATH Department of National Defense (1983 - 2004)

INSTRUCTOR
2002 - 2004
Oromocto, New Brunswick
Regarded as a reserve subject matter expert. Selected to coordinate all aspects of a 36-member program and 16 support professionals. Accountable for every single course component, from vehicle requisitions and specialized personnel, to training areas and in-class materials.
· Provided extra assistance, resources and time to ensure all participants understood course concepts and were able to meet rigorous organizational standards.
· Although assigned a leadership role, never hesitated to aid peers and subordinates, regardless of the task.
· Ensured all administrative functions were accurately completed on time.
· Exercised sound decision making capability: Cited for “being able to find quick, logical and common sense solutions to the course’s everyday problems.”
· Key team member of soccer team. Earned position at the national finals.

BATTALION INTELLIGENCE OFFICER
1994 - 2001
Kapyong, Winnipeg
Assigned this important role to provide clear and accurate situational briefings on the world’s hotspots to the Base’s most senior staff and groups of interest. Organized and used slides and PowerPoint when presenting. Handled questions and comments from attendees, both subordinate and more senior in ranking.
· Seamlessly balanced administrative and tactical requirements of delivering training, leadership and support to a team of 30.
· Heavily involved with organized sports in addition to working commitments.

TRAINER
1990 - 1994
Wainwright, Alberta
Relied upon to educate new recruits to the Infantry Division. Achieved a high pass rate of the Force’s newest members who were technically sound and demonstrated the right attitude for a team-based career.

EARLIER CAREER EXPERIENCE
1983 - 1990
After basic training, secured progressive positions requiring the positive skills, attitude and knowledge base to support a 20+ year tenure dependent on rational decision-making and team cohesiveness. Fostered an understanding of multi-cultural idiosyncrasies as they relate to social, political and tactical issues. Set the standard for the balance of rewarding DND assignments.

TECHNOLOGY

Windows MS Office Suite, PowerPoint, Internet Research and E-mail.

EDUCATION & SPECIALIZED TRAINING

Infantry Section Commanders Course
Sergeant (6B) Course
Senior Leaders Course
Former St John Ambulance and CPR Instructor

▪ Integrity ▪ Reliability ▪ Results ▪
PRWRA
Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

World Language Arts (French and Spanish) Instructor

CORE COMPETENCIES

• Collaborative Planning • Proactive Classroom Management
• Community Service Emphasis • Thematic Approach to Lesson Design
• Multicultural Awareness and Teaching Style • Cooperative Learning
• Team Teaching • Individualized Learning

EDUCATION

State College of New Jersey, Trenton, NJ
1995
Teacher Certification Program

Rutgers Dickinson University, New Brunswick, NJ
1993
Bachelor of Arts, French and Spanish (double major)

Certification
Certified in Elementary and Secondary Education in the State of New Jersey

CLASSROOM EXPERIENCE

TRENTON PUBLIC SCHOOLS, Trenton, NJ
2001 - Present
Adult School Language Arts Instructor
Instructs ESL (Spanish-speaking) adults in beginning and intermediate English language arts. Design lesson plans to demonstrate language arts and reinforce learning through computer assisted instruction. Plan and administer exams to reinforce and gauge student comprehension.

CAMDEN PUBLIC SCHOOLS, Camden, NJ
1998 - Present
Language Arts Instructor
Teach pre-teen, elementary level students Spanish language arts using a variety of teaching and motivational strategies including cultural studies and interactive lab experiences. Identify areas of difficulty and prepared lessons to assist students in overcoming them. Incorporate music and internet based activities to increase students' comprehension and language arts skills. Observe and participate in parent-teacher conferences and contribute feedback in course material selection, department objectives and institution direction.

CAMDEN HIGH SCHOOL, Camden, NJ
1995 - 1998
Language Arts Teacher
Taught blocks of Spanish I and II, and French I, II, and III. Implemented student engaged learning activities including oral projects, listening and writing comprehension utilizing computer lab, and cultural presentations. Assisted students and faculty in Computer Resource Lab. Served as Spanish and French Clubs advisor and participant in Senior Review Assessment Program. Taught technology classes to faculty and staff. Collaborated on development of ninth grade academy and thematic community for grades 10 through 12.

ADDITIONAL EXPERIENCE

EWING RECREATION DEPARTMENT, Ewing, NJ
1994 - 1995
Translator
Primary translator for English to Spanish projects. Held several administrative responsibilities, including reporting sales, processing applications and answering telephone inquiries. Independent contractor available for Spanish and French translation.

TECHNICAL SKILLS

Proficient in Microsoft Word, Works, Excel, Power Point, HyperStudio, and Microsoft Access

PRWRA Patricia Traina-Duckers - The Resume Writer - sales@theresumewriter.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Instructor • Educational Administrator/Leader
~ TESOL / ESOL Specialist • Course Development • Teacher Training ~

Experienced instructor and educational leader/administrator competent in creating learning environments that are relaxed, enjoyable, and targeted to the specific needs of English as second language learners. Accomplished at optimizing learning in multi-cultural settings via the innovative integration of multimedia, the sharing of ideas, and by providing a framework that inspires skills development in learners of all ages and backgrounds. Leadership appointments have rewarded strengths in staff training, program development, and quality delivery methods that set benchmarks for excellence and enhance community reputation.

Professional strengths include:
Ÿ Communicative Language Teaching
Ÿ Team Leadership & Supervision
Ÿ Cross-cultural Communications
Ÿ Scholastic Standard Enhancements
Ÿ Peer Counseling
Ÿ Task-based Learning
Ÿ Training Program Development
Ÿ Instructional Multimedia Materials
Ÿ Curriculum Development
Ÿ TOEIC, TOEFL, STEP.
Ÿ Public Speaking/Presentations
Ÿ Student/Faculty Relations
Ÿ Workshop Facilitation for Teachers
Ÿ Pragmatics

Technology summary: Word, Outlook, Internet, antivirus/firewall applications,
basic Excel and PowerPoint

EDUCATION | CREDENTIALS

Master of Applied Linguistics (TESOL)
Macquarie University (2003)

Bachelor of Arts (Psychology & Sociology)
Swinburne University (1996)

Diploma of Teaching (Primary)
Graylands Teacher’s College (1978)

CAREER SNAPSHOT

NOVA INTERCULTURAL INSTITUTE, Japan
1997–2004
Head Teacher
Track record of professional growth highlighted with three promotions to roles of increasing complexity and authority—from Instructor, to Assistant Trainer, Trainer, and Head Teacher. Gained reputation among the teaching staff as a trusted advisor on training program delivery, methods for maintaining personal motivation, and adapting course content to the needs of students.
Initially taught students aged from 3- to 12-years old, junior high school, high school and university students and adults from beginning to advanced levels, and later focused heavily on skills development in teaching staff to elevate the community perception of quality, boost the performance and confidence of teachers, and increase student enrolments.
Efforts have paid handsome rewards with the area acknowledged for achieving top sales status in Japan.
Key contributions/highlights:
· Won rare management approval to bypass the school’s institutionalized approach by demonstrating how a task-based learning system complemented the style of teaching and elevated the standard of excellence. Conducted successful trials at two schools and progressed to tour the area where official training was widely considered a “status symbol” by staff eager to experience new ideas.
· Designed two task-based learning modules to promote professional growth and innovation. Commencing with “the basics,” the aim was to expand teachers’ horizons by varying the approach to suit personal style and students’ needs. Training inspired staff to focus on primary communicative competencies and embrace the freedom to design tasks in small groups for initial “testing” on teaching peers.
· Pooled training resources that transformed a group of individual teachers into an educational team with a multitude of teaching materials available in a centralized location, and a collective philosophy focused on growth and innovation.
· Instigated “content rich” monthly workshops for staff featuring hands-on, practical ideas to integrate into daily professional teaching practice.
· Regularly requested to conduct ‘one-on-one’ lessons with students based on strong reputation for optimizing student-learning outcomes. Cited by one student as being instrumental in improving his TOEFL score by 50+ points.
· Second and third contracts with elementary schools were signed conditional upon agreement to personally, and exclusively teach TESOL classes.
· Conducted community sessions to groups of local citizens in the city center after approach to Nova Head Office by a local government organization.
· Identified potential leaders and trained/mentored 10 teachers-in-charge within the Kagawa and adjacent prefectures. Nurtured teachers’ careers through regular visits, positive feedback, and bestowing leadership opportunities. Teacher tenure now averages 2–4 years against Nova tenure of 8-months to one year.
· Conduct performance evaluations and report to management on leadership prospects and salary increase recommendations.
· Spearheaded computerized reporting placing information on disk to aid titled teachers with monthly reporting. Introduced the recording of monthly schedules to disk, and distributed copies to all schools in the sub area allowing easy tracking of teacher schedules, days off, holidays, and swapped shifts.

SWINBURNE UNIVERSITY
1993–1996
Bachelor of Arts, Full-time Student

EMERGENCY TEACHING, Melbourne
1992-1993
Our Lady of the Nativity, West Essendon
1991

PRIOR EXPERIENCE

· Working holiday (1989-1991). Goldmine Truck Driver/Bartender/Emergency Teaching, WA.
· Kalgoorlie Catholic Primary School, Kalgoorlie, WA (1985-1988). Year 5, Year 6, Physical Education Teacher and Coordinator of IT implementation. Managed PE budget and purchasing, and co-devised the school’s emergency evacuation procedures and drills. Event-managed the school’s contribution to the National Heart Foundation’s “Jump Rope for Heart” program—acknowledged as one of the most effective fundraisers in Western Australia. Organized athletic and swimming carnivals, in-school and inter-school, both government and private.
· John Paul College, Kalgoorlie, WA. (1983–1984). Year 5 Teacher.
· European Holiday (1982)
· Mary’s Mount Primary School, Gooseberry Hill, WA. (1981). Year 6 Teacher.
· Kearnan College, Manjimup, WA. (1979-1980) Year 6 Teacher.
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Planned, organized, and managed educational activities which included: evaluating and designing curriculum, motivating and mentoring students, and monitoring student progress to ensure compliance with educational standards.

• Prepared and implemented lesson plans in multiple subjects for multi-cultural student population.
• Developed and utilized activities that encouraged individual self esteem.
• Volunteered for positions in the school system and the community.

EXPERIENCE

Acadia Parish School Board, Church Point, LA
1999 - Present
Language Teacher, English & French
Taught English and French to high school students. Planned and assigned lessons, tests, and maintained classroom discipline

Eunice Junior High School, Eunice, LA
1996 - 1999
French Teacher
Lectured and demonstrated French language to students. Designed classroom presentations to meet student needs and abilities. Planned and assigned lessons, tests, and maintained classroom discipline. Supervised extra-curricular activities. Participated in education conferences and analysis.

Lifestyle Lafayette/Acadiana Profile/Bon Nuevelle, Lafayette and Ville Platte, LA
1995 - Present
Freelance Writer
Gathered information through interviews and investigation; developed angle or emphasis; wrote stories and articles.

Books A Million, Lafayette, LA
1995 - 1996
Special Events Coordinator
Planned and organized activities to promote community awareness of the store; established and maintained local media contacts; promoted monthly calendar of events; maintained stock levels for regional titles; handled daily operations of customers service and special orders.

Dillard's Department Store, Lafayette, LA
1994 - 1995
Sales Associate
Assisted customers; sold merchandise; handled cash register, returns and exchanges; took inventory; arranged merchandise.

Kaplan Herald, Kaplan, LA
1993 - 1994
Managing Editor
Planned, supervised & edited content/layout; shot photographs for publications; wrote editorials and articles.

EDUCATION

Universite de Mons-Hainaut, Mons, Belgium
2001
French Scholarship

The University of Louisiana, Lafayette, LA
Education Certification Graduate Courses
MBA Courses

Louisiana State University, Baton Rouge, LA
1989
B.A., English

PRWRA Laurie Roy - PRWRA President - http://www.prwra.com - laurie@prwra.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LAW ENFORCEMENT PROFESSIONAL

Offering 25 years of solid law enforcement, security, and staff management experience.

Dedicated, proactive law enforcement professional with extensive experience recruiting, training, and motivating teams of up to 250. Excellent communication, motivational, interpersonal, and presentation skills. Outstanding leader with a firm but fair attitude and a reputation for honesty, integrity, and loyalty. Expertise of police and security procedure includes:
Crisis Management
Motivational Speaking
Crime & Intelligence
Personnel Management
Resource Management
Traffic Control Operations
Evidence Collection & Protection
Budgeting & Administration
Security & Emergency Response
Investigation & Search Procedures

SKILLS

Fingerprinting
Administrator
Manager / Supervisor
Hostage Negotiator
Crime Scene Photography
Firearms Certification
CPR / First Aid Certification
Crisis Intervention & Stress Debriefing

LAW ENFORCEMENT WORK HISTORY

LAFAYETTE PARISH SHERIFF’S DEPARTMENT (LPSD), Lafayette, LA
1977 to 2002
Critical Incident Manager (transfer)
2001 to 2002
Managed all critical incidents, natural and manmade. Worked in conjunction with Lafayette Parish emergency response personnel, which included Lafayette Police Department, Lafayette Fire Department, Acadian Ambulance, Lafayette Office of Emergency Preparedness, and the American Red Cross.

Selected Accomplishments:
· Managed Sheriff's Department response to Tropical Storm Allison.
· Assigned Commander of Lafayette Parish Sheriff's Department Reserve Division.
· Assigned Commander of Field Training Officer Program established March 2002, now operating productively.
· Assisted in the establishment of policies and procedures for Sheriff's Department response to terrorist threats and school violence.
· Active Participant in Sheriff's Department response to the 9-11-02 events:
§ Assisted in implementing security upgrades at the Lafayette Regional Airport.
§ Managed Sheriff's Department “bomb threat” response to the Federal and Parish courthouses.
§ Managed Sheriff's Department local “anthrax hoax” response.
· Assisted the Lafayette Office of Emergency Preparedness in development of practical “Table-Top Exercise” regarding Parish emergency preparedness.

Assistant Warden, Lafayette Parish Correctional Center (assigned)
2000 to 2001
Assisted in securing re-accreditation of the center that housed a maximum of 780 inmates and employed a staff of 225.

Selected Accomplishments:
· Selected as Crisis Intervention and Stress Debriefing Team Member.
· Maintained all training and equipment upgrades for the facility’s Correctional Emergency Response Team.

Acting Assistant to Chief Deputy, 3rd in Command (promotion)
1999 to 2000
Performed day-to-day administrative duties, and supervised the Patrol and Detective Divisions

Captain, Patrol Division (promotion)
1997 to 1999
Managed 144 personnel, which included the LPSD Patrol Division, LPSD Reserve Division, University Medical Center Security, Lafayette Parish Courthouse Security, Lafayette Airport Security, and Acadiana Mental Health Hospital Security.

Selected Accomplishments:
Ÿ Restructured the Patrol Division into a well-trained, well-respected and highly motivated patrol force by implementing the following:
§ Established the first Advanced Interview Process for Patrol applicants.
§ Initiated the first yearly Patrol Division meeting with all members of the Division (Reserve Division took over patrol shifts).
§ Established a Rifle Policy, allowing issuance of rifles to Patrol personnel (first in the State of Louisiana).
§ Developed and implemented Advanced Training for Supervisors, 40-Hour First Line Supervisor Training.
§ Developed and implemented Advanced Training for all Patrol personnel, Street Survival, O.C. Certification.
§ Developed and implemented Advanced Firearm Training for all Patrol personnel.
§ Significantly improved relations between Patrol Division and all local municipalities including the Lafayette, Broussard, Youngsville, Scott, Duson and Carencro Police Departments.
Ÿ Attended the 196th Session of the FBI National Academy in Quantico, VA, Finished in Top 2%.
Ÿ Board of Directors Member for the prevention of violence in schools, which evolved into Project Care.

Lieutenant (promotion)
1997

Negotiating Team Commander, Prime Negotiator (remained in Patrol)
1993 to 1997
Established and implemented Hostage Negotiator Team / Commander from inception through May 2002. Executed protocol, allowing Negotiators to assist all local police departments and adjoining Parishes' law enforcement agencies.

Selected Negotiation Accomplishments (approximately 300 Hours):
· Lead Negotiator in two major hostage situations at the Lafayette Parish Correctional Center.
· St Martin Parish Correctional Center hostage situation (December 1999).
· Crowley Police Dept. / Acadia Parish Sheriff's Dept. hostage situation (August 1995).
· Scott Police Dept. / Lafayette Sheriff's Dept. barricaded subject (January 1994).

Sergeant (promotion)
1988 to 1993
Patrol, Deputy First Class (re-assigned)
1986 to 1988
Lafayette Metro Narcotics Task Force (new assignment)
1985 to 1986
Patrol, Deputy First Class (transfer)
1984 to 1985
Crime Scene Detective (transfer)
1983 to 1984
Staff Sergeant (promotion)
1982 to 1983
Acting Staff Sergeant
1981 to 1982
Sergeant (promotion)
1979 to 1981
Deputy First Class (promotion)
1978 to 1979
Deputy
1977 to 1978

PROFESSIONAL AFFILIATIONS

FBI National Academy Associates
Louisiana Chapter FBI National Academy Associates
Louisiana Association of Hostage Negotiators
Texas Association of Hostage Negotiators
International Critical Incident Foundation

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LICENSED PRACTICAL NURSE

• People-oriented self-starter; notable communication and customer service skills. Strong work ethic and clinical skills. Proficient in medical terminology, processes and equipment use. As member of interdisciplinary team, strive to provide continuum of best possible care, keeping needs of patients foremost in mind.
• Keen interpersonal skills and friendly personality. Readily establish rapport and sense of trust with patients of various ages, cultures, and socio-economic backgrounds as well as with peers, physicians and support personnel.
• Valued team member. Service-oriented; enjoy helping and supporting others. Conscientious and steady. Entrusted with confidential information.
• Noteworthy administrative skills. Flexible to changing priorities. Able to identify and resolve problems using available resources. Commended for strong organizational skills.
• Knowledgeable in physician's office tasks, i.e., intake of histories, phlebotomy, EKG, vitals, injections and medical lab procedures. Able to assist physician with medical procedures and perform office functions: answer phones, schedule appointments, update charts, etc.

PROFESSIONAL EMPLOYMENT

Hopkins Care Center, Harrisville, Pennsylvania
2002 - Present
LICENSED PRACTICAL NURSE (LPN)
• Provide nursing care in assigned area to meet identified patient outcomes. Utilize recognized nursing techniques, procedures and established standards as outlined within the scope of practical nursing and under the direction of a registered nurse.
• Operate medical equipment such as: G-tube pump, suction machine, O2 concentrator, nebulizers, pulse oximetry, Hoyer lift.

K.C. Nursing, Harrisville, Pennsylvania
2001 - 2002
HOME HEALTH AIDE / LPN
• Established good rapport and assisted with all aspects of daily living for homebound patients. Monitored vital signs, assessed change in status, passed medications, provided personal care and changed non-sterile dressings.
• Utilized assessment skills to identify changes in patient's status and communicated observations to medical personnel.

Superior Inn, Harrisville, Pennsylvania
1996 - 2001
RESIDENT AIDE / MED TECH
• Competently provided comprehensive services for residents and assisted with tasks of daily living. Operated O2 concentrator and nebulizers. Courteously answered telephone.
• Followed established procedures to maintain safe, secure and healthy work environment.

EDUCATION / CERTIFICATION

Milltown County Career Center, Milltown, Pennsylvania
2001
Licensed Practical Nurse (LPN)
Anatomy • Physiology • Mental Health • Medical/Surgical
Certified to work as LPN in Commonwealth of Pennsylvania

CAREER STRENGTHS

Results of personality and skills testing reveal strengths in:
Skilled Technology • Skilled Services • Clerical

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MANAGER
TRAINING DESIGN & STRATEGY • PROCESSES & POLICY • PROJECT MANAGEMENT
• MARKETING • BUSINESS DEVELOPMENT • CHANGE MANAGEMENT

Perceptive, creative, and disciplined business leader, expert in tackling the complex challenges of driving continuous improvement. Outstanding track record in identifying and analyzing uncertainties, risks, and opportunities that generate future growth, and tailoring business solutions through traditional and innovative avenues. A change agent, resourceful and inventive; acknowledged for elevating revenues, boosting team performances, and creating an environment of achievement for management and staff.

Professional strengths include:
• Business Process Optimization
• Productivity & Incentive Planning
• Marketing Directions
• Business Needs Analysis
• Win-Back Campaigns
• Team Leadership & Mentoring
• Project Coordination
• Customer Relationship Management
• Revenue Generation
• Performance Evaluations
• Budget Management
• Policy Creation
• Operational Management
• Call Center Operations
• Competency-Based Program Development
• Training & Facilitation

Technology: MS Office, Internet, Outlook, Intranet, Mica, Flexcab, Emptor, OASIS, Traktor, START, Mobile Help Desk

BENCHMARKS & MILESTONES
· Reshaped and refined vendor-supplied online training materials to integrate with internal business operations. Within first weeks of rollout, sales area’s data entry accuracy rates catapulted to 80%.
· Conceived and delivered nationwide competency-based High Flyers Program, receiving the “Service Excellence Award” in November 2000.
· Developed and executed Sales Managers’ Operations Guide that became a national standard and conquered long-term issues associated with bringing newly appointed managers “up to speed” with business unit information, procedures, processes, and contacts.
· Recipient, Recognition Award, for contribution to the Six Sigma Sales Opportunity Management Project.
· Devised successful incentive program—The Money Pit; a national initiative launched across 3 call centers to boost sales performances.

CAREER SNAPSHOT

TELSTRA
1998–Present
Training & Design Analyst, OASIS Business Operation Team
2002-2004
Business Analyst, Sales & Business Optimization Team: In Touch Business Sales
2001-2002
Business Analyst, Team Central: In Touch Business Sales
2000-2001
Call Center Training Project Team Member, Call Center Optimization Project
2000
Acting Sales Manager, In Touch
1999
Implementer, Telstra Retail Services
1998-1999
Business Sales Consultant, Telstra Business Solutions Group
1998

WITCHERY
1997
Victorian Area Sales Manager

TABLE EIGHT
1996–1997
Regional Manager

SUZANNE GRAE
1995–1996
Area Manager

FLORSHEIM SHOES
1993–1995
Retail Store Manager

HORSELAND
1989–1993
Retail Store Manager

EXPERIENCE NARRATIVE

TELSTRA
1998–Present
Training & Design Analyst, OASIS Business Operation Team
2002-2004
Enduring successes in training and development, prompted new appointment specializing in the company’s computerized CRM system, OASIS. As new versions with increased capabilities were released, refresher, induction, and update training was critical to boost and sustain end-user skill levels.
Maintaining hands-on knowledge across all segments of Telstra business and government divisions and ensuring that the CRM system kept pace with changing business processes, were two of the most significant challenges faced. Analyzing training for 1400-users and combating limited resources has been testing.
Daily accountabilities span designing, developing, and delivering training programs to all levels in the business hierarchy from senior managers to administrative staff, while simultaneously producing the short-, medium-, and long-term strategies calculated to refine staff proficiencies. Manage mini-projects, negotiate with vendors and suppliers, and critically evaluate the success of training solutions through the analysis of on-the-job application post-implementation.
· Confronted identified knowledge gaps by conducting ad hoc training sessions, providing one-on-one help desk assistance and creating quick reference cards, online help tips and “hot tip” communications.
· Instrumental in a major release of the CRM system aiming to virtually double end-users and transition to one platform. Significant project calls for process alignment, changes to business rules and training, change management, and synchronizing individual, people and technology demands.
· Eliminated time-intensive and unproductive weekly reporting, for twenty members of the Industry-Mobiles team by conducting two training sessions, focusing on using the CRM system more effectively. Approach was later used for other teams with similar success.
· Appointed to devise a fresh training approach and strategy for a new marketing telesales campaign team.
· Influenced change; built a convincing case for altering the technical training approach to end-users implemented in previous releases. A role-based training approach proved successful with SME segment identified as the only area to succeed in previous rollouts.
· Recipient, Recognition Award, for contribution to the Six Sigma Sales Opportunity Management Project
· Recognized for superior performance during the Siebel 7 Upgrade Project by OASIS Business Operations. Instrumental in the feasibility, design, implementation and deployment of the upgrade. Reviewed training documents, online library, templates and content. Produced sign-off strategy, devised training collateral and computer-based training content.

Business Analyst, Sales & Business Optimization Team: In Touch Business Sales
2001-2002
Joined this [then] newly formed team analyzing, forecasting, and executing business process improvements that redefined the revenue-generating power of the In Touch small business sales unit.
· Recipient, Appreciation Award March 2002 acknowledging “Successful roll-out of the OASIS Transitional Training to In Touch Teams Nationally.”
· Quantum Leap Nominee, 2001 and 2002. Nominated for the development and deployment of OASIS R3 upgrade training for Telstra Business Sales Medium-Business segment nationally.
Projects & Special Contributions:
· OASIS (Opportunities, Accounts & Sales Information System). Partnered with 4-member team driving comprehensive analysis of business culture. Devised critical strategy to transform and standardize business operations utilizing the OASIS system—a cutting edge customer relationship management tool.
· Formulated transitional training for the existing users, and presented Train the Trainer sessions.
· Reshaped and refined vendor-supplied online training materials to integrate with internal business operations. Delivered project to deadline critical timeframe and within first weeks of rollout, sales area’s data entry accuracy rates catapulted to 100%.
· Win-back Improvement project: Analyzed current and future value of expanding small-to- medium business services with advanced voice signature technology used in call centers. Measured potential for ROI, and researched legal, financial and process implications of technology integration. Research findings showed potential revenue increases of 50%+ post implementation.
· Partnership Relationship Management project. Collaborated internally with division managing direct sales channels on-selling Telstra products and peripherals. Co-developed successful process to transition sales leads to dealers via OASIS. Complex negotiations conceived processes and local trials.
· Data Quality Incentive Plan. Devised plan to offer monthly awards acknowledging operators’ high data-entry accuracy. Established regular tips and reminders analyzed results of initiative and awarded prizes. Budgetary constraints posed a challenge in sourcing gifts that inspired staff to achieve—yet the plan yielded outstanding results with a distinct shift in data quality.

Call Center Training Project Team Member, Call Center Optimization Project
2000
An operational team within the In Touch small business sales unit. Selected from numerous similarly qualified candidates to join the [then] new team devising process and improvement initiatives. Conducted in-depth analysis on business models designed to improve productivity and operational efficiencies. Reviewed current processes, addressed induction and skills-enhancement training regimes, built networks, and interfaced interdepartmentally to brainstorm methods for improved performances. Poised to conduct call center benchmarking to help identify areas of improvement.
· Devised successful incentive program—The Money Pit; a national initiative launched across 3 call centers to boost sales performances. The program, boasting a new theme monthly, integrated decorative layouts, and theme-related prizes. Personally designed nomination forms, posted awards on business Intranet, and maintained stringent expenditure records for fringe benefits tax management. Negotiated discounts with suppliers, and monitored center participation.
· Partnered with 6 diverse staff driving the 4-month Call Center Training Project. Acknowledged as an expert in small business and training, conducted research, data collection, and analysis. Delivered well-received report citing the benefits of standardizing both induction and post induction training programs.

Acting Sales Manager, In Touch
1999
Definitive inroads to team performances were achieved in just one-month with team accomplishing end-of-month results of 115% from and initial 92%. 80% of team members reached 100%—the first time many had accomplished this milestone. Outstanding performances were attributed to coaching that strengthened identified weaknesses, and set clear directions for improved performances.

Implementer, Telstra Retail Services
1998-1999
Developed and conducted recruitment and induction programs; developed policies and processes, and steered campaign builds, coordination, implementation and analysis.
· Conceived and delivered nationwide competency based High Flyers Program, receiving the “Service Excellence Award” in November 2000. Program featured a passport stamped throughout each phase of an employee’s 3-month induction, with badges and certificates awarded at 3-, 6-, and 12-month milestones. Competency-based program measured influencing skills, business knowledge, self-management, problem solving, organizational knowledge, interpersonal and communication skills; clarified coaching and behavioral issues, and created friendly competition.
· Developed and executed Sales Managers’ Operations Guide that became a national standard and conquered long-term issues associated with bringing newly appointed managers “up to speed” with business unit information, procedures, processes, and contacts.
· Composed complete induction and advanced curriculum courseware shaped to fit small business segments’ needs. Devised multiple training sessions to complement new product launches aimed at sales representatives’ interests. The courseware, now a national standard, serves to boost expertise of sales and management personnel—prompting more appropriate customer solutions and increased sales.

Business Sales Consultant, Telstra Business Solutions Group
1998
“Cold called” small business customers with revenues up to $15K promoting Message Bank, Freecall, Priority Numbers, On-Ramp, Big Pond Data Solutions, Faxstream, new lines, and relocation services.
· Conceived business-winning methodology for boosting customers’ interest—formulating a statement that targeted queries on business needs and solutions. Resolved “old issues” and reinforced organization’s renewed interest in partnering with business for continued success.
· In just 8 months, contributed $265,000 in sales revenues; won back 320 lines from competitors; consolidated 175 bills; implemented 1000+ flexiplans, and actioned 1100 customer presentations.
· Winner, “Winback of the Year” award at the Small Business Sales Inaugural Awards 1998.

PRIOR ENGAGEMENTS

· WITCHERY, Victorian Area Sales Manager (1997). Supervised 17 retail outlets across Victoria; trained store managers all aspects of quality operations from merchandising through human resources, and sales.
· TABLE EIGHT, Regional Manager. (1996–1997). Managed 6 retail outlets across Melbourne.
· SUZANNE GRAE, Area Manager. (1995–1996). Drove $5 million in sales across 11 stores driving sales increases despite economic downturn. Led group of stores to achieve status as 3rd Best Performing Group.
· FLORSHEIM SHOES, Retail Store Manager. (1993–1995). Turned around under-performing business, revamping stock control, wages, recruitment, budgets and merchandising.
· HORSELAND, Retail Store Manager. (1989–1993). Winner, company award for store presentation, merchandising and achievement. Nominee, Store of the Year 1992. Winner, Retail Store of the Year 1993.

EDUCATION & TRAINING

Train the Trainer Accreditation
Category II, Certificate IV
Drake Training

Store Management Program
Australian Center for Retail Studies

Certificate of Applied Social Science
Prahran TAFE

Hundreds of hours formal and informal training includes: Six Sigma Yellow Belt Training Module: Process Improvement, Account Management Process Module 1 & 2: Leading Edge, Enterprise Selling Process: Siebel, Targeted Account Selling Process: Siebel, Coaching for Performance, Presentation Skills 1, First Aid Certificate, Olympic Volunteers Training, Telstra Products & Services Training, Know Your Shops Award Seminar, Store Security, Increasing Profits through Improving Customer Focus, Successful Retailing, Communication & Conflict Resolution Work, and Stress Management.
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Equipment Repair • Customer Service • CDL • Security • Restaurant
• Hardworking, self-motivated individual with proven record of responsibility and time management skills. Established reputation for highly reliable and efficient service; consistently meet deadlines.
• Apply sound judgment to identify and resolve problems. Capable hands-on worker in installation or repair of equipment. Mechanically inclined, meticulous and patient.
• Strong in assuming responsibilities and providing leadership. Able to motivate others to achieve goals. Excel as a team player. Exceptional interpersonal aptitude; readily establish rapport with people from diverse backgrounds and at all professional levels.
• Service-oriented driver with distinguished safety record. Dedicated employee with strong work ethic and noteworthy attendance record. Detail-oriented in all aspects of material handling and inventory control.
• Excellent organizational skills; able to learn new skills rapidly; flexible to changing priorities. Capably follow orders to complete assignments. Train co-workers.
• Achieved awards for consistently providing superior customer service.

EMPLOYMENT HISTORY

Healthcare Solutions, Silverton, Pennsylvania
1997 - Present
MEDICAL EQUIPMENT TECHNICIAN

Holiday Inn, West Monroe, Pennsylvania
1993 - 1997
LINE BANQUET SUPERVISOR

Villa Arena / Don Poncho, Silverton, Pennsylvania
1989 - 1992
LINE SUPERVISOR

Revel Security Firm, Washington, D.C.
1987 - 1989
SECURITY GUARD SUPERVISOR

EDUCATION / TRAINING

Trained and authorized to perform Factory Authorized Service on:
Respironics® PLV® 100-102 and 102b Portable Volume Ventilator, 2002
Millennium, Oxygen Concentrator, 2002
Respironics® Great Performers® Family (Solo®. REMstar®, Aria®, Virtuoso®, etc.), 2000
Mallinckrodt, Companion Liquid Oxygen Systems, 2000
Invacare, Home Oxygen & Aerosol Systems, 2001
Pride-Lift Chairs/Scooters

Potomac Job Corps Center, Washington, D.C.
Security Administration

Findley Senior High School , Findley, Pennsylvania
Graduate

PERSONAL SUMMARY

Dependable • Punctual • Accurate • Results-oriented • Highly Motivated • Professional Attitude

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER OBJECTIVE

A full-time Secretarial position requiring extensive Clerical and Customer Care abilities

PROFESSIONAL QUALIFICATIONS AND EMPLOYMENT

Eleven years combined experience in an intensive office / customer service environment

GENERAL OFFICE

• Computer Software: Excel / Word / Access / Lotus 1-2-3 / Lotus Word Pro / Medical Manager
• Track Accounts Payable / Receivable balances to ensure accuracy of business finances
• Highly experienced with training, scheduling and supervision of employees
• Schedule tests / appointments for patients
• Conduct daily prescription calls to pharmacies
• Experienced typist / data entry / 10-key calculator operator
• Organize files and records into systems which increase efficiency
• Open and close building for business, ensuring safety of employees and property

CUSTOMER CARE

• Cordially greet clients on the phone or at front desk; promptly transfer calls to staff
• Entrusted with daily cash and credit transactions / returns
• Diplomatically field customer complaints, relate situation to management for resolution

SHARON REGIONAL PHYSICIAN SERVICES, Hermitage, PA
Medical Secretary

EXTERRA CREDIT RECOVERY, Youngstown, OH
Account Manager

GOLDSTEIN FURNITURE COMPANY, Sharon, PA
Office Associate

WILSON'S APPLIANCE AND AUDIO, Hermitage, PA
Office Clerk

PNC BANK, Teller
Hermitage, PA

CORTLAND SAVINGS & BANKING COMPANY, Vienna, OH
Teller

CONTINUING EDUCATION

JANECO'S SENSIBLE SOLUTIONS, Sharon, PA
Career Advancement Program

YOUNGSTOWN STATE UNIVERSITY, Youngstown, OH
Computer Science Courses

TELLER TRAINING INSTITUTE, Nashville, TN
Bank Teller Certificate

PERSONAL STRENGTHS

Creative Problem-Solver / Optimistic / Outgoing / Enthusiastic

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Candace Catello
3500 Spur Avenue, San Antonio, TX 75201 / Tel# (817) 555-1215 Email: ccatello@myisp.com

Medical Technician

SUMMARY

Technical medical professional with over 10 years experience providing medical services in emergency response settings and operating rooms. Experienced in operating room procedures, including preparation and maintenance of medical instruments. Recognized for the ability to remain calm in crisis situations. Continually maintain thorough knowledge of medical technology by obtaining professional certifications and attending technical training sessions.

AREAS OF EXPERTISE

· Operating Room Instrumentation
· Sterile Procedures
· Emergency Response
· First Aid and Lifesaving
· Hospital Procedures
· Emergency Burn Treatment
· Crisis Management
· Instrument Maintenance

PROFESSIONAL EXPERIENCE

RAYBURN MEMORIAL HOSPITAL, San Antonio, TX
1999 – Present
Medical Technician
Prepared and maintained operating room instruments and supplies required for all surgeries. Coordinated with OR staff to verify exact instruments needed. Thoroughly decontaminated, cleaned, sorted, and scoped instruments after surgical procedures.
· Carefully scoped instrument trays and setup surgical equipment to meet OR Nurse specifications.
· Developed a formal checklist to guide preparation of instrument trays, L&D trays, and cardiac cathlab for out patient surgeries.
· Ordered and distributed surgical supplies to guarantee adequate supply for operations.
· Ensured sterile conditions by autoclaving and gas sterilizing all trays.

FIRSTALERT EMERGENCY RESPONSE TEAM, Dallas, TX
1996 - 1999
Emergency Medical Technician
Provided emergency response to 911 calls, including traffic accidents, domestic violence, fires, explosions, accidents, and serious sudden illnesses. Provided first aid for body trauma while remaining alert to psychological conditions and effects. Remained calm in dangerous or crisis situations.
· Developed specialty in emergency treatment of burn victims, resulting in 24% fewer victims requiring skin grafts and plastic surgery.
· Established personal rapport with traumatized patients to provide comfort while administering emergency treatment.
· Devised a memory aid to create a mental map of the most frequented neighborhoods. Taught the technique to several colleagues, decreasing their average response time by 5 minutes.
· Applied experience with hospital procedure to ensure readiness of ER staff.

US NAVY
1992 - 1996
Medical Assistant
Assisted medical personnel in the planning, evaluation and delivery of patient care including inpatient care, outpatient care, emergency services, and disaster preparedness. Provided medical technician support for over 2,500 adult and pediatric patients per month. Oversaw $68,000 of medical supplies and equipment; controlled and coordinated clinic requirements.
· Created and maintained provider schedules utilizing Composite Health Care System.
· Assisted in the creation, revision, and implementation of operating instructions, policies, and job descriptions to maintain consistent quality.
· Assisted in the care and treatment of allergy patients, by administering tests and immunizations.
· Maintained medical records, receiving commendations for thoroughness and accuracy in completion of reports and patient documentation.

CENTRAL TEXAS STATE COLLEGE, Waco, Texas
1988 - 1992
Lifeguard
Maintained close attention to all activity in the swimming pool area, anticipating hazardous situations and reacting calmly to emergencies. Provided emergency treatment using standard lifesaving procedures. Maintained cleanliness and safety of pool area.
· Conducted water safety classes to encourage safe behavior for beginning swimmers.
· Trained new lifeguards to use a continuous scan technique to react 20% faster to events.
· Redesigned lifeguard activity reports to highlight priority issues for management attention.
· Received Lifeguard of the Year award for two consecutive years.

EDUCATION AND TRAINING

Bachelor of Science in Nursing, 1992
Central Texas State College, Waco, Texas

Medical Assistant Specialist, 1993
US Navy Medical Technician School

CERTIFICATIONS

Certified Sterile Processing & Distribution Technician
2002
Registered Emergency Medical Technician
1996
Certified Nurse Assistant
1992
CPR Certified
1988
Certified Lifeguard
1987

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EDUCATION

Central Connecticut University, New Bristol, CT
2002
B.A., Psychology, Minor: Fine Arts

Mansfield Community College, Mansfield, CT
2000
A.A., General Studies

Renworth Polytechnic Institute, Hartford, CT
2002
"Working in Teams"

"Human Participants Protection Education for Research Teams"
2002

National Institute of Health
On-line course

CAPABILITIES

• Outstanding persuasion ability
• Work with patience and focus under pressure; adaptable
• Seek solutions to satisfy customer/client and company
• Well organized; skilled at analysis and planning
• Excellent telephone skills
• Proficient in PC and Mac software applications
• Efficient completion of clerical tasks
• Listen well; work with compassion and understanding
• Public speaking and education/training

ACHIEVEMENTS

• Crisis management in emotional situations; counseling and advocacy
• Handled customers by identifying needs and solving problems
• Cross-sold products and services; provided solutions to customer needs
• Received award for 385 volunteer hours at crisis center
• Raised top dollar donations from businesses and individuals
• Recipient of M. Clemwell Young Poetry Award

EXPERIENCE

Association of Connecticut (AAC), Hartwick, CT
2000 - Present
Member Service Counselor

Sexual Assault Crisis Service, Birmingham, CT
1999 - Present
Counselor/Hotline Operator

Full Spectrum Computers, Winterbury, CT
1997 - 2000
Customer Solutions Representative

Grinder Service Manufacturing, Birmingham, CT
1994 - 1997
Customer Solutions Representative

PRWRA Frost T. Krist - Datatype Inc. - Hebron, CT 06248 - http://www.datatypeinc.com - datatype3@aol.com - (860) 228-3542

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

EXECUTIVE ADMINISTRATOR qualified for senior level management opportunities within an assisted living or retirement community organization. Strengths include planning, development and visionary leadership. Highlights include:

• Market driven executive with 25 years' experience in residential care/health care including areas of building and grounds management, facility restoration, budget preparation and control, personnel/employee relations, recruiting, foodservice management, and customer service.

• Independent problem solver with ability to assist and resolve specific client concerns to everyone's satisfaction.

• Skilled communicator who consistently motivates staff to provide total quality service to clients.

PROFESSIONAL EXPERIENCE

Community Center, New York, NY
1999 - Present
ADMINISTRATOR
Managed skilled nursing facility with $5.5 million in annual revenue. Oversaw $4 million annual budget, 200+ member staff, overall resident care, all business functions, and facility management. Secured Department of Health approval.
• Increased annual resident revenue through additional admissions by securing Medicare certification for entire facility.
• Spearheaded large collection effort on delinquent accounts; reduced average outstanding receivables from 80 to 62 days.
• Reduced monthly nursing temporary help expenses from $80K to $20K through intensive recruiting efforts and by providing in-house training for certified nursing assistant candidates.
• Led first facility remodeling project in 25 years by allocating $25K in funds towards refurbishing and improvement of residential areas.

Gould Retirement Home, Inc., New York, NY
1989 - 1999
EXECUTIVE DIRECTOR
Supervised retirement community with over $5 million in annual revenue. Managed all organizational operations, facility and service marketing efforts, financial management, strategic planning, and major restoration project supervision.
• Managed $3 million renovation of upscale facility, ensuring state and local building code compliance.
• Coordinated architectural efforts, doubling facility's resident capacity.
• Doubled home's revenue stream while holding expense increases to 25% through careful financial planning and operations management.
• Developed and implemented private pay revenue system by replacing facility's long-time contract to with more financially sound monthly rental system.

NorCal Healthcare, Inc., Sacramento, CA
1985 - 1989
ADMINISTRATOR
Directed business operations of hospital and health system with over $5 million in annual revenue. Managed acute care hospital, MD/DO office practice, and home health care service, recruited physicians, and bolstered publicity efforts for pain treatment program throughout California.
• Rejuvenated operations to salvage hospital and health system from bankruptcy.
• Increased outpatient revenue by approximately 80% through establishment of pain management program servicing patients in California.
• Resolved serious cash flow problem by leading three-month employee wage reduction program, restoring lost wages at end following establishment of permanent solutions.
• Improved marketing efforts, increasing visibility of facility and services.

Baptist Hospital and Health Systems, Denver, CO
1984 - 1985
VICE PRESIDENT/ADMINISTRATOR

Community General Hospital, Cincinnati, OH
1977 - 1984
ASSISTANT ADMINISTRATOR

EDUCATION

Boston College, Boston, MA
1977
M.B.A., Hospital and Health Services Administration

American College of Hospitals, South Bend, IN
1989
B.S., Business Administration

Licenses
Nursing Home Administrator's License

AFFILIATIONS

Member, New York Extended Care Federation, 1999 - 2002
Member, New York Association of Services for the Aging, 1989 - 1999
Member, American College of Hospital Administrators , 1979 - 1989

ADDITIONAL DATA

Member, State Chamber of Commerce - 2001-present
Member, Beta Gamma Sigma (Business School Honor Society) - 1975-present

PRWRA Patricia Traina - The Resume Writer - E-mail: sales@sumewriter.com - http://www.theresumewriter.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Nutrition Educator II with experience in Food Service Management and Child Nutrition Programs. Skills include Nutrition Education, Food Preparation and Cooking Techniques, Employee Supervision, Vendor Relations, Purchasing, Record keeping, and Program Implementation. Strengths in employee supervision and record keeping, extensive vendor relations abilities, and interpersonal skills.

SUMMARY OF QUALIFICATIONS

MANAGEMENT
Skilled in all aspects of overseeing nutritional planning, supervision of meal preparation, development, design, implementation, and management of food service activities, meal planning, conducting inventory, receiving deliveries, verifying invoices, and compliance with nutritional, health, and safety guidelines.

COMMUNICATION
Communication skills demonstrated through interaction with individuals from diverse backgrounds, preparation of reports, conducting instruction and training, implementing food service improvement programs, solid background in food service within schools, and the ability to establish and maintain working relationships.

LEADERSHIP SKILLS
Demonstrated leadership qualities, trained in listening skills, conflict management, and problem solving. Noted by managers and staff for detail-oriented work style, excellent planning capabilities, ability to prioritize tasks to accomplish deadlines, and commitment to quality control and nutrition education.

EXPERIENCE

Elementary School, New Orleans, LA
1999 - Present
Manager / Instructor
• Responsible for a wide range of managerial, supervisory, administrative, and nutritional duties for a busy cafeteria facility, feeding 400 students and 20 teachers and employees.
• Supervise a staff of 1 part-time and 4 full-time food service workers, conduct training and scheduling, ensure quality control, prepare necessary reports, give talks to students on nutrition-related subjects, and related managerial functions.
• Additional responsibilities observing quality and safety guidelines, conducting monthly safety meetings, ensuring positive public relations with the school administration, staff, and students, collecting funds, operating cash registers, balancing drawer, preparing deposits, receiving deliveries, verifying invoices, and preventing internal theft.
• Named "Manager of the Year" and recognized for efficiency, performance, and safety. Recorded zero lost workday injuries.
• Selected by Director of Child Nutrition Department to travel and deliver presentations on Food and Dietary Nutrition.
• Teach ASFSA Phase I Training to groups of 10+ food service management candidates, as well as conduct general food service and nutrition training.

Drug Store, Baton Rouge, LA
1998 - 1999
Cashier
• Greeted customers, operated a computerized cash register and scanning system with cash, check, and credit card transactions, and related retail duties within the Photo Department of a leading drugstore chain.
• Bagged items, helped customers to locate merchandise within the store, stocked products and seasonal merchandise, and assisted the manager with entering price changes into the computer. Balanced drawer, pulled damaged, dated, and discontinued items, created signs and visual displays, and provided customer service and satisfaction.

School Food Service, Baton Rouge, LA
1985 - 1998
Food Service Manager
• Served 500 students and 25 school staff members in a high-volume school cafeteria-style food service operation. Coordinated training, scheduling, payroll, and related personnel management duties. Managed cost controls for both food and labor, expense budgets, and quality control.
• Provided customer service and satisfaction, and worked to facilitate a clean, hospitable, and friendly dining experience. Developed and reinforced employee customer service skills, conducted productivity reviews, and served as team leader to improve work flow and efficiency.
• Perfect individual safety record all years, zero lost workday injuries for staff, and received excellent reviews for performance.

Catering and Dining Services, Baton Rouge, LA
1983 - 1985
Part-Time Catering Employee
• Performed various food service and catering duties involving banquet-style events, assisting guests, decorating and preparing tables with napkins and table service, setting up and breaking down equipment, tables, and chairs, and related duties as assigned.

EDUCATION

Southeastern Louisiana University, Hammond, LA
Team Nutrition Summer Institute Training

Professional Development
Areas of Emphasis: Food Preparation, Cafeteria Operations, Ordering and Inventory, Food Presentation and Quality, Cost Controls, Food Service Trends, Kitchen Management, Customer Service Skills, Supervision of Employees, Conflict Management, Cash Register Operations, Security, Safety, Prevention of Theft, Sanitation, Cash Management, Daily Accounting

American School Food Service Association
Certified Food Service Manager
Phase I - Equipment, Sanitation, Dressing, Hygiene, Freezing, Defrosting, Bacterial Infections
Phase II - Certification to teach Phase I to new food service employees
Phase III - Free and Reduced Lunch Program Forms, Program Administration, Complying with Federal Requirements, Record Keeping and Documentation

Louisiana State University, Baton Rouge, LA
Bachelor of Arts, Office Administration Studies
Relevant Coursework: Nutrition, Science, Management

Tech Institute, Bogalusa, LA
Clerk-Typist Skills Training

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

A Community or Clinical Nutritionist position to provide quality services and counseling to individuals and groups on nutritional practices designed to prevent disease and promote good health.

QUALIFICATIONS

Possess a wealth of experience in all areas of the WIC (Women, Infant, Children), able to implement, restructure, and revive failing WIC sites. Increased recertification rates from 43.15% to 66.66%, breast feeding rate increased by 46.1% and the issuance of non-contract formula decreased from 36% to 5.86%. Train WIC staff in routine procedures. Additional abilities include:
• Coordinate the issuing of food vouchers and control their proper use.
• Oversee the acquisition, storage and distribution of supplies and equipment.
• Establish and control projects, plans, and budgets.
• Assist in screening of participants for eligibility according to federal guidelines.
• Maintain a cooperative relationship with agencies in the nutritional program.
• Direct and conduct hearings for recipients threatened with termination or discontinuance of the WIC program.
• A knowledgeable EDS end user able to provide a vast amount of functional information.
• Warm outgoing personality encourages positive interaction with vendors.
• A team player able to manage caseloads in accordance with the WIC program management plan.

WORK EXPERIENCE

WIC Administration, West Orange, New Jersey
1995 - Present
Program Director
• Plan, organize, direct and supervise six (6) WIC clinics and their operations.
• Develop and implement programs that maximize service for participants.
• Train, assign and supervise staff to provide high quality services.
• Supervise acquisition, storage and distribution of supplies and equipment.
• Prepare reports and maintain fiscal records.
• Write grant proposals.

WIC Administration, West Orange, New Jersey
1993 - 1995
Manager
• Trained and supervised nutritional staff.
• Supervised staff coverage at all satellite sites.
• Provided in-service training for in-kind dieticians.
• Managed Outreach Project.
• Performed public health nutritionist duties.

WIC Administration, West Orange, New Jersey
1989 - 1993
Clinical Public Health Nutritionist
• Assessed nutritional needs of pregnant women, infants, and children.
• Established and implemented nutritional care plans.
• Recommended a variety of food packages.
• Provided appropriate nutrition education to participants.

North Oak General Hospital, West Orange, New Jersey
1987 - 1989
Food Service Supervisor
• Recruited, trained and supervised staff.
• Assisted in purchasing food items and controlling inventory.
• Established and implemented sanitation guidelines.

RELATED ACTIVITIES

Recognized by the State of New Jersey with Award of Recognition for the Dedication and Understanding of the WIC Administration.

Youth & Family Development Corporation, West Orange, New Jersey
1995 - 1996
Nutrition Consultant
• Planned four week cycle menus for preschool children in Head Start program to meet USDA guidelines.
• Trained staff in portion sizes, measuring, and sanitation.
• Conducted "How School Children Eat." workshops for parents and teachers.

Martins Business Institute, West Orange, New Jersey
1994 - 1997
Nutrition Teacher for Health Aides
Courses included Food Preparation, Methods of Cookery, Safety in the Home, Shopping.

EDUCATION

College of St. Elizabeth, Middletown, New Jersey
Approved Preprofessional Practice Program (AP4)

University of Stamford, Stamford, Connecticut
M.S., Nutrition

Rogers University, Newton, New Jersey
B.S., Human Nutrition and Foods

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS PROFILE

Solo Practitioner and Independent Contractor specializing in workplace health issues related to Workers' Compensation claims. Extensive knowledge of medical diagnostic and patient care services, providing medical expertise and consultation in various settings, including industrial/manufacturing, health care facilities, law firms, and insurance carriers. Strong understanding of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment.

• Diabetes • Public Speaking
• Professional Writing • Effects of Shift Work
• Disability Resolution • Chronic Pain Syndromes
• Workplace Substance Abuse • Hand-Arm Vibration Syndrome
• Psychological Aspects of Disability • Workers' Compensation Management
• Excellent Management & Organizational Skills • Outstanding Communication/Interpersonal Skills

EDUCATION

Medical College of New Jersey, New Jersey
1992
Doctor of Medicine

University of New York, New York
1987
Masters, Public Health

University of New York, New York
1985
Bachelor of Arts

American Academy of Pain Management
1986
Public Health
• Board Certified, American Board of Family Practice
• Certified Medial Review Officer
• Certified Independent Medical Examiner
• Certified Ergonomics Specialist
• DiplomaDoctor of Medicine (MD)

PROFESSIONAL EXPERIENCE

PAUL SMITH, MD,MPH, PC, Clifton, New Jersey
2001 - Present
Principal
Solo practitioner and independent contractor providing workplace health consulting and medical expertise to health care facilities, law firms, and insurance carriers in relation to injuries or conditions that occur in the workplace.
• Established and maintained excellent client relationships, providing medical expertise and consultation on a regular basis to Durimax Steel, Celco Power, Vatts Steel, and other independent local clients.
• Successfully led and negotiated contract terms as Medical Director to Clifton Rehabilitation Systems, a statewide physical therapy chain.
• Independently performed IME (Independent Medical Evaluation) reports on injured workers to determine whether injuries had occurred; included conducting medical accident investigations for work relatedness, identifying cause, and providing recommendations for treatment or referral.
• Formulated strategies to reduce Workers' Compensation claims costs for Durimax Steel by 68% over a 3 year period; initiated a return to work program and early reporting and treatment of workplace injuries.
• Instrumental in initiating, writing, and administering a workplace drug policy for Durimax Steel, gaining Union support; company's previous experience introducing such policies received strong opposition from its Union.
• Provided on-site training in disability case management to company nurses, reducing company costs in lost time disability.
• Identified new and innovative approaches to enhance the effectiveness of Durimax Steel's Safety Program; integrated medical awareness with safety procedures, initiated a medical accident investigation protocol, and participated as the company's physician in Safety Committee Meetings.
• Spearheaded efforts to reduce mistrust between Union and Management by providing fair and objective management of Workers' Compensation injuries.

CLIFTON HEALTH CARE SERVICES, Clifton, New Jersey
1997 - 1998
Occupational Medicine Physician
Reported directly to Vice President of Ambulatory Care evaluating and treating injured workers for leading healthcare facility within the area offering Occupational Medicine Services.
• Established reputation as a credible occupational medical consultant within the corporate sector; managed company Workers' Compensation claims, minimizing client financial responsibility and expediting resolution of problematic cases.
• Enhanced reputation by performing on-site visits to client facilities, maintaining strong client relationships and creating loyal accounts; accurately determined causality for injuries and provided ergonomic and other safety recommendations to prevent similar accidents.

MERCY HOSPITAL, ENGLEWOOD - Englewood Cliffs, New Jersey
1995 - 1996
Family Practitioner
Reported directly to Chairman of Department for Englewood Cliffs Clinic at Mercy Hospital providing primary health care services through the evaluation and treatment of patients.
• Developed on-site health care presentations at a local half-way house for women with drug related offences, educating them on the health effects of addiction to themselves and their children.
• Orchestrated the implementation of the Welfare Disability Examinations initiative, enabling individuals previously labeled as "disabled" to return to work
• Collaborated with case-workers on patient disability cases, performing evaluations to enable able-bodied individuals to return to work.

TRAINING

New Jersey Self Insurers' Association Fall Workshop • Musculoskeletal Disorders & Ergonomics • Allergies at Work • Understanding HIPAA • Drug Diversion & Abuse • Risk Management Essentials for Physicians • Medical Review Officer Drug & Alcohol Testing • Principles of Workers' Compensation & Disability Case Management • Conflict Resolution

PRESENTATIONS

"Hand-Arm Syndrome" - New Jersey Self-Insurer's Association, New Jersey (Oct 2003)
"The Therapist's Role in Disability Resolution" - Clifton Rehab Systems, New Jersey (Oct 2003)
"Health & Safety Effects for Shift-workers" - Durimax Safety Leadership Committee, New Jersey (Sept 2002)
"Guide to Disability Resolution" - Celco Power WC Claims Reserves Meeting, New Jersey (Mar 2002)
"Employer's Guide: Return to Work Strategies" - Clifton Services Committee, New Jersey (Mar 2001)
"How to Overcome Chronic Pain Syndrome" - Englewood Claims Association, New Jersey (Jan 2001)

PROFESSIONAL AFFILIATIONS

Chairperson, Industry for Workers' Compensation Reform, New Jersey
Member, American College of Occupational & Environmental Medicine
Member, American Academy of Disability Evaluating Physicians
Member, American Academy of Family Practitioners

PRWRA Jennifer Rushton - vbss@keraijen.com.au

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Accomplished project manager with expertise as analyst, fundraiser, political advisor, program director, events planner/coordinator, public relations specialist, and elected official with dynamic management, administrative and organizational skills. Reputation for achieving results through forging cooperative alliances, implementing innovative solutions, and motivating teams to achieve ambitious goals. Comfortable and competent in military, political and civilian environments.

PROFESSIONAL SUMMARY

· Proven professional trainer designing and delivering effective adult learning curriculum.
· Highly articulate and persuasive, “communications skills are exceptional, always crafted and flexible to suit the situation – a rare talent.”
· Designed successful public relations and marketing program that resulted in the highest-ever recorded voter participation.
· Proactive volunteer recruiter, ensuring successful programs and initiatives.
· Represent Senior Congressman at community meetings, providing information and practical analysis of political options.
· Successful author and co-author of numerous grant awards, including $100,000 for Delbert Child Care Center in St. Martin’s, Florida.
· Demonstrated ability to conduct needs assessments, data synthesis, determine potential impacts of alternative strategies, and program design and structure.

PROFESSIONAL WORK EXPERIENCE

Constituent Services, District Congressional Offices
2000 – Present
Ombudsman/ Passport Officer
Effectively interact with constituents, government agencies, and senior decision makers, to resolve and investigate issues and concerns. Process and advise constituents on proper passport services and application process. Represent office at community events and meetings, organize action items ensuring proper, timely completion, inform, analyze and present resolution options.

Reach For Tomorrow
1996 – 1999
Chief Operating Officer
Coordinated and directed program assets, providing individualized instruction and educational experiences for underachieving 8th graders nationally. Promoted technology usage to increase motivation and learning and support mentoring. Developed program policies, procedures and evaluation processes and systems. Designed and implemented effective staff training programs. Presented progress and accomplishments to senior level DoD officials both military and civilian, corporate sponsors and national media. Supervised the yearly recruitment of 500 students and 100 adult mentors/volunteers at 6 sites.

Reston Community Center, Reston, VA
1994 – 1997
Elected Member, Board of Governors
Provided strategic administration and oversight of multi-purpose organization with over $3.2 million per annum tax revenues. Successfully created and implemented marketing program that increased voter awareness and understanding, resulting in highest-ever recorded voter turnout. Designed, development, and implemented Board orientation and instruction program. Organized and oversaw national recruitment campaign for Executive Director. Developed vision and drove successful implementation of computer center for community access.

Wildund & Associates
1989 – 1994
Associate
Task Force Member and Research Associate for Ambassador Sam Sterling and the National Commission for Public Service, resulted in co-authoring of book “Public Attitudes Toward Government: Contradiction, Ambivalence, and Dilemmas of Response,” with Dr. Taylor Anderson.
Collaborated in the research and development of management studies, including job assessments and position descriptions, administrative procedures and manuals, and training curricula for clients. Provided crucial assistance in extensive marketing plan and campaign that resulted in increased revenues and achievement of target goals. Supplied research and administrative support for development of 2 books.

University of Southern California at Edwards Air Force Base
1982
Director, Systems Management Program
Effectively represented University, ensuring accurate, timely registration, scheduling, and academic counseling for military students. Advised and collaborated with students to provide academic curricula that met and accomplished individual goals. Resolved all scheduling, logistical, financial, academic, and professional concerns and issues, promoting and increasing student enrollments and contributing to academic successes. Liaison to Department of Veterans Affairs.

Title XX Training, California State University, Sacramento, CA
1978 – 1982
Director/Training Coordinator
Provided program development and execution of professional training programs for county staff. Determined fiscal, operational, and regulatory impact of current and pending legislation on University, state and county programs. Created and implemented innovative, cutting edge, crossover training, enabling child protective service workers to accommodate legally mandated staffing initiatives. Established, strengthen and maintained professional relationships with elected officials, civil servants, and representatives of non-profit organizations within the states 21 counties, accomplishing University goals and objectives.

Department of Health and Human Services, New York, NY
1972 – 1978
State and Community Relations Specialist/Project Officer
Selected for HEW appointment. Audited Social Security offices. Designed and implemented employee training and employee relations programs, creating awareness, strengthening skills and improving performance. Reduced erroneous payments by $1 million. Represented Regional Commissioner in National Six State Survey, effectively reducing AFDC payment errors. Developed and conducted innovative training for administrative law judges that substantially mitigated post review reversals, saving over $3 million. Credited with reducing staffing requirements while improving administrative performance.

EDUCATION

ABD, University of Southern California, School of Public Administration
Completed all doctoral-level coursework, specialization in National Security Issues

Master of Arts, Rider College, Program for Administration

Bachelor of Arts, Montclair State College, Social Sciences and Education

PROFESSIONAL ASSOCIATIONS/AFFILIATIONS

Honorary Recruiter, United States Army
Elected member, Reston Citizens Association
Elected County Official, Reston Community Center, Board of Governors
Member, Reach For Tomorrow, Board of Directors
Fellow, Inter-University Seminar on Armed Forces and the Society
Certified Trainer, Whole Brain Learning
Certified Ombudsman, Ombudsman Association, Washington, D.C.

Cory Edwards - ResumeWriter@aol.com - http://www.resumes4results.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LICENSES

National Institute for the Certification of Healthcare Sterile
Processing & Distribution Personnel
Certified Sterile Processing & Distribution Technician
Certification I.D. Number: 2900 - Expires 04/23/05

EXPERIENCE

Saint Elizabeth Hospital
Elizabeth, NJ
Operating Room Instrument Technician
1991 - Present
· With thoroughness, prepared instruments, L&D trays, and cardiac cathlab for surgical procedures.
· Managed, ordered, and distributed surgical instrument supplies, keeping accurate account of inventory.
· Par-level and exchange cart distribution to all units and procedure areas in a timely manner.
· Assisted surgical team with setting up operating room case cart for over ten surgeries per day.
· Solely responsible for autoclaving and gas sterilizing trays.
· Proficiently operated the Steris machine.
· Thoroughly decontaminated, cleaned, sorted and scoped instruments after surgical procedures.

Certified Nurse Assistant
1988 - 1991
· Assisted RN and LPN medical staff with dedicated patient care of a 200-bed facility.
· Responsible for helping with bedding, baths and hygiene care for up to eight clients per day.
· After receiving CET certification, promoted to Operating Room Instrument Technician.

EDUCATION & TRAINING

Middlesex Count Vocational & Technical High School
East Brunswick, NJ
· Certified Electrocardiograph Technician
· Certified Nurse Assistant

Dawn C. Reid - info@mypti.com - http://www.mypti.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

A position with opportunity to apply expertise as an Operating Room Technician and become an asset to a medical facility in providing superior patient care.

EXPERIENCE

Saint Anne's Hospital, Lexingtion, KY
1991 - Present
Operating Room Instrument Technician
• Prepared instrument trays, L&D trays and cardiac cathlab for out patient surgery.
• Oversaw the ordering and distribution process of surgical instrument supplies.
• Distributed par-level and exchange carts to all units and procedure areas.
• Assisted with setting up operating room case cart for scheduled surgeries.
• Supervised autoclaving and gas sterilizing all trays.
• Carefully scoped instrument trays and set up surgical equipment.
• Proficiently operated the Steris machine.
• Thoroughly decontaminated, cleaned, sorted, and scoped instruments after surgical procedures.

Grandview Hospital, Louisville, KY
1988 - 1991
Certified Nurse Assistant
• Assisted RN and LPN medical staff with dedicated patient care.
• Prepared patient bedding, baths, and hygiene care.
• Promoted to Operating Room Instrument Technician.

EDUCATION AND TRAINING

Frankfurt County Vocational and Technical High School, Frankfurt, KY
H.S. Diploma
Certified Electrocardiograph Technician 1992
Certified Nurse Assistant 1988

LICENSES

National Institute for the Certification of Healthcare Sterile Processing and Distribution Personnel
Certified Sterile Processing and Distribution Technician
Certification I.D. Number: 63782

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

To obtain a position as a Patient Care Technician.

EDUCATION AND CERTIFICATIONS

University of Tennessee, Clairmont, TN
A.A.S., Health Care Technology
GPA: 3.8. · Dean's List and President's List- Courses in Anatomy and Physiology, Medical Terminology, Clinical, Administration
· Completed volunteer hours in College Clinic working with student healthcare needs.

Certifications / Licenses:
Phlebotomy, EMT, HIV / AIDS, CPR, EKG

RELEVANT EXPERIENCE AND EMPLOYMENT

Medical Center
PATIENT CARE TECHNICIAN, 1992 - Present
Support physicians in providing emergency services on a part-time basis.

· Administration: Registered patients and processed payments using a computer.
· Physician Relations: Developed strong relationships with physicians, providing support and assisting with numerous emergency procedures.
· Patient Care / Customer Relations: Assisted a wide variety of patients of all age groups, performing venipuncture, splinting, inserting catheters, performing EKGs, assisting with sutures, ordering lab tests and performing transfers.

United Blood Bank of America
PHLEBOTOMIST, Volunteer
Worked efficiently with donors to put them at ease, take medical histories and draw blood.

XYZ Ambulance Service
Emergency Medical Technician, Volunteer
Provided emergency medical support for local volunteer ambulance service. Supervised two other technicians.

· Medical Care: Performed nursing functions ranging from starting I.V.'s and dispensing medications to suturing, splinting and providing CPR.

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

To obtain a pharmacy technician position utilizing direct and transferable skills.

EDUCATION

UNIVERSITY OF NORTH CAROLINA AT, Pembroke, NC
1996
Associate, Pharmacy

SUMMARY OF QUALIFICATIONS

• Strong pharmacist support skills and project support experience within a fast-paced pharmacy atmosphere
• Understand pharmacist communications between doctors, nurses, patients, customers and other health care professionals; this experience includes formal and informal instruction to pharmacy students from various local university programs.
• Excellent oral and written communication skills with a proven ability to gather appropriate information, consolidate statistical facts and provide a written analysis of data to pharmacist; additionally skills include writing SOP and performing development of policy and procedures.
• Outstanding experience in training pharmacy technicians and other pharmacy personnel.
• Implements effective operational management practices and applies professional standards.
• Exceeds performance standards; able to perform multiple tasks accurately.

PROFESSIONAL EXPERIENCE

PharMor, Inc., Raleigh, NC
1999 - Present
Pharmacist Assistant
• Responsibilities include assisting the pharmacist in taking verbal prescriptions and writing exact prescriptions; counsel patients on prescription and over the counter medications.
• Selected by PharMor to go to the Council of Pharmacists conference. Also participate in discussion panels of new products in development by pharmaceutical companies.
• Help in the counseling of customers in person and over the phone regarding proper drug usage and recommend OTC products.
• Supervise one cashier.
• Maintain computerized patient profiles, outpatient pharmacy services, drug interaction screening and monitoring with the pharmacist.
• Ensure proper maintenance of pharmacy inventory control and general management/finance accounting operations.
• Provide some drug information services to physicians, nurses and other staff.
• Serve as preceptor for pharmacy students on community practice rotations.
• Responsibilities included ensuring fulfillment of all orders and interaction with customers in person and over the phone.
• Scheduled personnel, performed payroll management and managed daily store operations.

PRWRA John M. O'Connor - President - CareerProResumes.com - aoconnor2@nc.rr.com - 919-787-2400

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Accredited pharmacy technician with seven years experience in a hospital environment. Earned national certification. Assigned to central and satellite pharmacies and served the operating room, as well as cardiovascular intensive care, shock trauma, burn, critical care, and medical intensive care units. Experience includes preparing and distributing medications, including narcotic IV's and PO medications, making dialysate for kidney dialysis patients and CVCHD for critical care patients, filling medications for new admissions and missing medication requests, maintaining pyxis machines, and entering operating rooms with medications for anesthesiologists during surgery. Computer skills include MS Windows 98, MS Word, and MS MEDS.

EXPERIENCE

HELIX HOSPITAL, Houston, Texas
Pharmacy Technician, 1995 - Present
Serve as a floater, preparing and delivering medications to anesthesiologists during surgery, as well as to cardiovascular intensive care, shock trauma, burn, critical care, and medical intensive care units. Procure, sort, and issue pharmaceutical materials and supplies. Maintain files and records, in addition to submitting required reports.

EDUCATION AND TRAINING

Houston Community College, Houston, Texas
Pharmacy Technician - Completed Accredited Program
Certified in April 1995 - Area Society of Hospital Pharmacists

Continuing Education: Pharmacy Clinical Practice Training and Pharmacy Technique Seminar

NATIONAL CERTIFICATION

Pharmacy Technician Certification Board, Inc. (PTCB)
Certified Pharmacy Technician (CPhT), November 1999

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

ADMINISTRATION

• Academic Advisor for 80 athletes majoring in Health & Human Performance.
• Advise and schedule athletes on course selection, follow academic progress, and apply NCAA academic rules.
• Member of Montana State University Cultural Diversity Awareness Committee.

INSTRUCTOR

• "Positive Health Lifestyle" Instructor in Fitness, Lifetime Sports, Nutrition and Chronic Diseases
• First Aid and Life Support Instructor.
• Physical Education Instructor in Tennis, Bowling, Weight Training, Conditioning, Basketball, Softball, Flag Football and Adaptive Physical Education.

PROGRAM DEVELOPMENT

• Assist in the development and organization of the Men and Women's Track and Field Program.
• Coordinator, Montana State University Indoor and Outdoor Track and Field Meets.
• Coordinator/Organizer of Travel, Montana State University Men and Women's Track Team including hotel accommodations, transportation, meal plans, etc.
• Recruit student athletes on both national and international levels. Travel nationally seeking prospects.
• Director of Games, Montana State Olympics from 1990 to 1997.
• Regional Director of Games, Montana State Olympics from 1990 to 1997. Personally developed and established Montana State Olympics Program.

PRESENTATIONS

• "Employment Laws on Discrimination in the Workplace," as part of the Diversity Awareness Committee, Montana State Faculty and Staff.
• "Learn by Doing," Basic Skill Drill Progression for Hurdlers, Montana High School Coaches Association.
• "Training the Multi-Sport Athlete," Montana High School Coaches Association.
• "Basic Technique in the Long Jump and Efficiency in Meet Management," Montana High School Coaches Association.
• "Proper Methods of Flexibility," Acme Corporation Health Division.

PROFESSIONAL PROFILE

• More than 13 years of professional experience in health education and coaching field.
• Proven successful in managing simultaneous projects.
• Skilled teacher and trainer; able to inspire others.
• Strong commitment to promoting wellness and preventing disease.
• Excellent relations with the public and the community.

PROFESSIONAL ACCOMPLISHMENTS

• 1996 NCAA Division I High Jump National Champion Coach.
• 1996 US Olympic Trials Coach - 4th Place Finish, High Jump.
• NCAA Division I National Championship Meet, Coach, nine times.
• Level II Certified, USA Track and Field Coaching Education Program.
• Assisted in development and writing of Health and Human Performance curriculum for National College Accreditation for Teacher Education Report.
• Completed a 40-hour Personal Trainers course sponsored by America Council on Exercise.
• Completed a 40-hour Adult Fitness and Exercise Prescription course, Electrocardiography and Exercise Tolerance Testing.

EMPLOYMENT HISTORY

MONTANA STATE UNIVERSITY, Butte, MT
1988 - Present
Instructor of Health and Human Performance & Sr. Assistant, Track & Field

MONTANA STATE UNIVERSITY, Butte, MT
1987 - 1988
Graduate Teacher, Physical Education & Sr. Assistant, Track & Field

EDUCATION

MONTANA STATE UNIVERSITY, Butte, MT
1988
M.A., Health & Physical Education

MONTANA STATE UNIVERSITY, Butte, MT
1987
Bachelor of Science, Health & Physical Education, Minor: Biology

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Experienced Health Educator/Exercise Science Instructor -- Career highlights include:

• Community College Instructor, with 20+ years professional experience instructing Athletic programs, Health Education, inpatient and outpatient cardiac education. Created a stimulating classroom environment, developed and built rapport with students.
• 18 years as a Clinical Exercise Physiologist including Cardiac and Pulmonary Rehabilitation.
• Leader in exercise science and the local health and wellness community.

EDUCATION

San Jose State University
1992
M.A., Physical Education
Emphasis in Exercise Physiology

San Jose State University
1983
B.A., Physical Education and History
Certifications: Advanced Cardiac Life Support
CPR Certification

PROFESSIONAL EXPERIENCE

Grossfield College, El Capitan, CA
1994 - Present
Community College Health Education / Exercise Science Instructor
Exercise Science/Aerobic Fitness and Weight Training, Physical Education, Health and Recreation; Health Education and Fitness/Nautilus Class

• Designed course syllabus to emphasis instruction regarding fundamental principles of physical fitness and its impact on life-long health and wellness.
• Implement teaching methodologies on the theory of exercise, stretching, flexibility training, nutritional influences on exercise, weight control and injury prevention.
• Structure classes to accommodate students and their different levels of fitness and learning styles.

Linda Lordes Hospital, Linda Lordes, CA
1999 - Present
Clinical Exercise Physiologist
Cardiac and Pulmonary Rehabilitation

• Inpatient instruction, post stent and CABG discharge and review of medications.
• Supervise outpatient EKG monitored exercise programs and teach Outpatient education classes in: nutrition, diabetes, heart anatomy & physiology, benefits of exercise, CHF, and stress management.
• Coordinate Employee Health & Wellness Fair

Linda Lordes Hospital, Linda Lordes, CA
1992 - 1999
Coordinator of Cardiac Rehabilitation
Manage/Teach CPR Program

• Teach/Monitor all cardiac (angina and heart attack) inpatients.
• Supervise outpatient EKG monitored exercise programs and cardiac education; lectures include: anatomy & physiology of the heart; cardiac risk factors; nutrition, weight & stress management.
• Developed and implemented employee wellness and weight management program.

Radiant Health Care, San Inselmo, CA
1994 - 1995
Community Health Educator
Employee Wellness Program

• Developed and supervised wellness program for Radiant and City of San Inselmo employees.
• Responsible for individual testing, body composition, blood Lipids, flexibility, strength and step test.

Creekdale Medical Center, Creekdale, CA
1983 - 1992
Clinical Exercise Physiologist
Cardiac Rehabilitation

• Developed exercise classes and instruction for the chemical dependency program.
• Initiated and implemented community mall walking program for senior citizens.
• Performed 12 lead resting EKG and graded exercise testing; conducted treadmill testing on cardiac patients in the Cardiologist Office.

PROFESSIONAL & CIVIC AFFILIATIONS

American Association of Cardiovascular Pulmonary Rehabilitation.
American College of Sports Medicine Exercise Specialist
American Heart Association Board Member
Past-President - Central California Society for Cardiac Rehabilitation
Guest Speaker - American Heart Association Speaker's Bureau

PRWRA Nancy Davis - Grossmont College - El Cajon, CA 92020 - nancy.davis@gcccd.net

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HEALTH CARE PHYSICIAN

Senior Medical Resident in Internal Medicine with extensive knowledge of community medical diagnostic and patient care services in various settings, including in-patient and outpatient clinics, and government/private hospitals and clinics. Strong understanding of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in women's health care, including rotation in OB-GYN. Outstanding interpersonal and cross-cultural communication skills: fluent in English, Romanian and French, combined with a basic command of Hungarian.

• Obstetrics/Gynecology • Pediatrics
• Cardiology • General Surgery
• Outpatient Clinic/Office • Orthodontic
• Internal Medicine • Emergency Room Experience
• Neurology • Infectious Diseases
• Rheumatology • Pulmonary
• Hospital Medical Service • Urology
• Vascular • Private Practice Experience
• Nursing Home/Rehab/Long Term Care • Psychiatry/Behavioral/Substance Abuse

EDUCATION

Institute of Medicine & Pharmacy, New York
1998
Doctor of Medicine
Class Rank: Top 8%

Institute of Medicine, Hungary
1991
Doctor of Medicine
Certifications:
Advanced Cardiac Life Support (ACLS)
Basic Life Support (BLS)
Advanced Trauma Life Support (ATLS)
American Board of Internal Medicine (ABIM)

Professional Licenses:
Doctor of Medicine (MD) - New Jersey
Doctor of Medicine (MD) - California

PROFESSIONAL EXPERIENCE

CLIFTON MEDICAL CENTER, Clifton, New Jersey
Physician/Staff
Reporting directly to Chief of Medical Service and Chief of Staff M.D for 140 bed medical center providing hospital, outpatient clinic, rehabilitation unit, and nursing home services. Scope of responsibilities include health care; supervise / teach rounds; teach clinic; supervise on call residents; and work with residents on Internal Medicine Residency Program.
• Provide and manage direct patient care, including physical examinations, evaluations, assessments, diagnoses and treatment.
• Train and supervise residents and on-call residents engaged in specialty activities and procedures, including emergency room on call duties, inpatient area, outpatient clinic, nursing home/rehabilitation and long term care/hospice unit, and off-site outpatient clinics.
• Effectively manage ER, medical floor inpatients, emergencies in ICU/CCU, and all in-house medical residents while on call as attending Medical Officer of the day.
• Frequently function as acting Chief Resident, directing and coordinating the patient care activities of nursing and support staff.
• Collaborate with residents on Internal Medicine Residency Program.

MEDICINE ASSOCIATES OF BLOOMFIELD, Bloomfield, New Jersey
1999 - 2001
Associate Physician
Reported directly to partner physicians while supervising a staff of 4 for small private practice. Scope of responsibilities included providing internal medicine; daily office functions; managing in-hospital patients; managing patients at several local nursing homes and personal care homes.
• Developed and implemented patient management plans, recorded progress notes, and assisted in provision of continuity of care.
• Managed in-hospital patients at 3 local hospitals; provided appropriate patient education explaining the necessity, preparation, nature and anticipated effects of scheduled procedures to the patient.
• Managed patients at several local nursing homes and personal care homes; examined patients, performed comprehensive physical examinations, and compiled patient medical data, including health history and results of physical examination, and prescribing pharmaceuticals, other medications, and treatment regimens as appropriate to assessed medical conditions.

PROFESSIONAL AFFILIATIONS

Member, American Medical Association (AMA)
Member, American Society of Internal Medicine (now called the American College Of Physicians-American Society of Internal Medicine, ACP-ASIM)

PUBLICATIONS

. The Use of a Correction Factor for the Calculation of Suprarenal Outputs as a Function of Arterial Pressure, diploma thesis, 1982.

. Baucht, J., and Jones, M., "The Use of a Correction Factor for the Calculation of Suprarenal Outputs as a Function of Arterial Pressure," presented at and published in the proceedings of The National Symposium of Physiology, New York, August 16-18, Vol. 1, 2:20-24, 1981

RESEARCH

Determination by E-testing of sensitivity of gram negative microorganisms to Levoflaxacin, sponsored by Baxter Pharmaceuticals (submitted for publication)

Measurement of adrenal blood flow in an experiment model.
Advisor: Dr. James Baucht

PRWRA Jennifer Rushton - vbss@keraijen.com.au

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Licensed physician's assistant with 15 years experience, including 10 years within one practice. Specialize in internal medicine, family practice, and endocrinology. Extensive knowledge of medical treatment within a managed care organization, including workmen's compensation cases. Excellent clinician with strong people skills and bedside manner. Certified and licensed in the State of Texas as a physician's assistant. Earned additional degree in general studies.

SUMMARY OF QUALIFICATIONS

· Diagnosed and treated medical illness and injuries.
· Elicited detailed patient histories.
· Examined patients for symptoms of organic or congenital disorders.
· Determined the nature and extent of injury or disorder, during both routine and problem-directed physical examinations.
· Utilized appropriate diagnostic aids and ordered laboratory tests.
· Performed therapeutic procedures.
· Counseled patients and family members on health and the disease process.

EXPERIENCE

SFB Staff, Houston, Texas
Physician's Assistant, 1999 - Present
Provide patient care as a physician's assistant on temporary assignments.
· Diagnosed and treated patients of a family practice while physician was out of the office.
· XYZ Family Center - worked with physicians and residents to treat outpatient adult internal medicine patients.

Geo Medical Association, Houston, Texas
Physician's Assistant, 1987 - 1999
Provided patient care under the direct responsibility and supervision of a physician, while participating on the interdisciplinary team (eight physicians and three physician assistants) for this HMO clinic.
· Practiced internal medicine, family practice, and endocrinology.
· Served as the diabetic educator.
- Assisted in creating and implementing the first educational class on diabetes.
- Maintained sole responsibility for organizing and orchestrating weekly programs with up to 25 participants
- Provided education on the disease process, complications, and treatment.
- Facilitated information and recommended dietary and activity programs to better manage diabetes.

AFFILIATIONS

· American Association of Physician's Assistants
· Texas Association of Physician's Assistants

EDUCATION AND LICENSURE

Baylor College of Medicine, Houston, Texas
Bachelor of Science, 1987
Physician's Assistant

University of Houston, Houston, Texas
Bachelor of Science, General Studies, 1983
· Licensed by the State of Texas and Certified by the NCCPA as a Physician's Assistant

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Extensive law enforcement background with expertise in leadership, administration, human resource development, strategic planning, emergency management, and management reporting.

• Leadership Skills: Preparing and developing programs of action to accomplish objectives; demonstrating a positive attitude, strong work ethic, loyalty and dedication; considering the impact of decisions on the department, its members and community; obtaining cooperation; utilizing logic and sound judgment in decision-making; diplomatic, setting an example of integrity.

• Administrative Skills: Ensuring accountability of subordinates related to conduct and productivity; quick to recognize problems and execute solutions; systematically securing relevant information and identifying key issues; paying attention to detail; structuring tasks, plans and objectives to establish priorities and set goals.

• Human Resource Skills: Interacting effectively with individuals as all levels; fostering a spirit of cooperation and respect; leading by example; making recommendations based on research and familiarity with various elements; soliciting ideas/opinions of others and utilizing input on key issues; encouraging and providing training.

• Communication Skills: Expressing ideas (written and orally) in an articulate, clear, concise, and effective manner; addressing large groups.

RELEVANT PROFESSIONAL EXPERIENCE

Ferndale City Police Department, Ferndale, Virginia
1993 - Present
Veteran Officer/Canine Handler
• Conducted criminal investigations.
• Ensured evidence was properly collected, documented and handled.
• Provided training to other officers.
• Specialized as department canine handler.

Ferndale County Police Department, Ferndale, Virginia
1982 - 1993
Police Officer

Tidewater Police Department, Tidewater, VA
1981 - 1982
Armed Security Officer/Shift Sergeant
• Supervised shift officers.
• Established and maintained daily logs of activities.

United States Marine Corps
1976 - 1981
Police Officer
• Received Honorable Discharge.
• Served as base accident investigator and classified documents courier.
• Provided safe transportation of personnel and property.

EDUCATION AND TRAINING

• Northern Virginia Criminal Justice Academy
• City of Richmond Police Canine Academy
• United States Marine Police Academy
• Traffic Management and Accident Investigation

PRWRA Corey Edwards - Partnering For Success - Sterling, Virginia 20165 - http://www.Resumes4Results.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

• Dependable, trustworthy with solid work ethic.
• Accept role as assigned and strive for excellent results.
• Genuine team player; committed to organizational success.
• Articulate, effective communicator and presenter, both oral and written.
• Outstanding organizational, analytical and problem solving capabilities.
• Sincere and honest with a high level of personal and professional integrity.
• Skilled at maintaining a positive and approachable demeanor while working to resolve problems.
• Known for refined interpersonal skills; interact favorably with people from all backgrounds and cultures.

CAREER PATH

City of Montreal
1977 - 2001
Montreal Police Service

1997 - 2001
Corporate Information Systems
• Selected to implement the Vehicle Impound Program System as a replacement for the Pound System. Liaised with both IT Services and outside contractors during the development cycle.
• Functioning within the realm of System Custodian, approved system changes, performed security site visits, conducted user background checks/approvals, provided end user training, quality control and statistical reporting.
• Ensured program cost recovery.

1996 - 1997
Traffic Services Detective Officer
Established procedures for the pound officers to assist in the enforcement of the Vehicle Repair and Storage Liens Act, Highway Traffic Act and the Municipal By-Laws related to vehicle impounding.

1994 - 1996
Parking Enforcement Unit
• Implemented the technological strategy utilized for the Parking Enforcement Units.
• Initiated the Metropolitan Police Pound System designed for Municipal Law Enforcement Management, parking tag inventory and vehicle impounding.
• Coordinated activity between police services and privately operated remote pound sites.
• Acting Sergeant for a period of approximately 1½ years, working with civilian Parking Enforcement Officers.

1992 - 1994
Traffic Support Services
Hand-picked to strategize technical considerations of a new Parking Enforcement Unit for the Parking Consolidation Project. Further skills pertinent to the following positions:

• Traffic Direction • Accident Investigation
• Radar Enforcement • RIDE
• Motorcycle & Expressway Enforcement • Breathalyzer Testing
• Respond to Radio Calls • Court Designated Expert Police Witness
• Coach/Evaluate New Recruits • Report Preparation
• Execute Arrest Warrants • Project Proposal Preparation

1991 - 1992
Support Operations

1990 - 1991
Field Support Services

1989 - 1990
Business Systems Analyst

1987 - 1988
11 Division Constable (Served as Warrant Officer for 6 months)

1978 - 1986
Central Traffic Unit Member

AWARDS & SPECIAL RECOGNITION

• Police Exemplary Service Medal:
Issued by the Governor General for providing 20 years of "Loyal and Meritorious Service to Law Enforcement in Canada"
• Letter of Commendation from Deputy Minister, Glenn R. Thompson regarding a traffic accident. Cited for exhibiting a "very balanced approach in questioning those involved and in providing assistance"
• Civilian Letter of Outstanding Service: Recognized for "clearly displaying that police too, are compassionate"
• Letter of Appreciation from IBM. Noted for contributions made to "Computing and telecommunications Group and traffic support services".
• Personnel Documentation: (one of many) Received notification commending excellent policing in a solo situation utilizing an "alert and quick response"

COMPUTER SKILLS

• Operating Systems: DOS, Windows 95/98/2000/NT
• Software: Word, Excel, Power Point, Internet, e-mail, fax, scan
• Database Applications: Access, Oracle: Forms, Reports I (V2), PLUS (V3.1) and PL/SQL (V2), Clipper and "C"
• Law Enforcement Industry Proprietary Software: CPIC, PARIS, CIPS, DEC, CASC and Manix
• Programming: COBOL, C, BASIC, JCL, RPG II, IBM Assembly Language Programming

EDUCATION & TRAINING

Charles O. Bick Police College, Montreal-includes, but is not limited to:

• Use/User of Force • Traffic Operations
• Stress Management • Problem Solving
• Conflict Management • Advanced Defensive Training
• Crisis Intervention • Revolver Retention & Usage
• Baton Training • Criminal Investigation
• Radar Operator • Accident Investigation

Breathalyzer Course - Centre of Forensic Sciences, Montreal
Probationary Constable Course - Ontario Police College, Aylmer
Forensic Science - Seneca College of Applied Arts and Technology, Montreal
Drug Identification & Investigation - Seneca College of Applied Arts and Technology, Montreal
Criminal Investigative Techniques - Seneca College of Applied Arts and Technology, Montreal
Effective Business & Technical Writing - Seneca College of Applied Arts and Technology, Montreal

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY AND KEY AREAS OF EXPERTISE

Highly qualified professional offering diversified and in-depth experience as a Police Officer. Ensure the protection of life and property, enforcement of laws and ordinances, criminal investigation, crime prevention and suppression, case preparation and testimony, and providing information and assistance to the general public. Highly lauded for performance exceeding expectations; excellent communication and people skills, well organized regarding administrative functions.

• Excellent Investigative Skills • Superior Communication Skills
• Team Builder and Player • Manage Multi-Projects / Cases
• Sound Leadership Qualities • Solid Administrative Skills
• Dedicated / Tenacious Follow-Up • Problem Solver and Analysis
• People / Project Mgmt Skills • Mentoring and Reliability
• Innovative and Creative • Maintain Effective Relationships

EMPLOYMENT HISTORY AND SELECTED ACCOMPLISHMENTS

CITY OF NAPERVILLE, Naperville , Illinois
1992 - Present
Police Officer
• Patrol assigned areas of the city to ensure security of life, property, public order, and rights of citizens
• Investigate criminal activity and incidents locally and interact with other agencies in the collection of information, identification of criminal offenses, and recovery of stolen property
• Coordinate crime scene control, investigations, interviews and interrogations, and collection of physical evidence
• Member of new unit investigating domestic violence complaints
• Develop tactical action plans and recommend solutions or strategies to supervisory staff
• Issue citations / verbal warnings; serve arrest warrants; apprehend suspects and make arrests; testify in court
• Accurately prepare and complete reports, records, logs and related documents
• Maintain public contact regarding potential law enforcement problems and to preserve good relationships
• Think and act quickly in emergency situations; analyze circumstances and adopt effective courses of action; exercise sound judgment under pressure
• Initiated / implemented the Police Mountain Bike Patrol; taught police bike course at College of DuPage

VILLAGE OF TINLEY PARK, Tinley Park, Illinois
1990 - 1992
Police Cadet (part-time)

RLS LANDSCAPE AND NURSERY COMPANY, Orland, Illinois
1987 - 1992
General Manager
• Managed activities of 18 staff, administrative, billing, accounting, purchasing and inventory
• Aggressively acquired new accounts, built and maintained existing client base, and resolved any outstanding customer problems and issues

EDUCATION / RELATED TRAINING

Successfully completed courses in FBI Profiling and Gang Interdiction
Recipient of MADD Award for "Aggressive DUI Enforcement"
Certified to become a Indiana Police Officer

College of DuPage, Glen Ellyn, Illinois
1992
Law Enforcement Certification

University of Chicago, Chicago, Illinois
1987
Bachelor of Science, Concentration: Plant and Soil Science

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Teaching role where experience in elementary and special education will make a contribution.

PROFILE/CERTIFICATION

· Strong background in elementary education (six years of experience) and special education (one year of experience teaching exceptional students, with undergraduate training).
· Experienced creating effective curricula, integrated lessons and parent-staff relations.
· Elementary Education: New Jersey Provisional (pending); New York Provisional Certificate (N-6).
· Special Education: New York State Provisional Certificate (K-12).

TEACHING EXPERIENCE

Second Grade Teacher: Townsville Day School, Townsville, NJ
1998-present
Provide comprehensive lesson planning, teaching and evaluation. Manage Assistant Teacher.
· Developed entire curriculum, integrating Math, Language Arts, Readers and Writers Workshops, Science, Social Studies and Internet/Technology. Supervise entrance examinations.
· Maintain proactive relations and regular contact with parents. Teach gifted student and modify curriculum accordingly. Write monthly newsletters featuring student contributions.
· Developed book club to effectively encourage reading at home. Twice served as representative at open house events, addressing parents on behalf of school.
· Volunteered to organize and serve as chaperone for after-school skiing program.
· Supervised student efforts to stage two plays on science topics, integrating music and performed before entire school. Also supervised academic decathlon.

Kindergarten Teacher: Saint Peter’s School, Townsville, NJ
1997-1998
Planned, taught and evaluated lessons in all areas of reading and writing for extended day program.
· Developed curriculum and lesson plans to address needs of gifted students and those with learning disabilities. Also taught Gifted Reading Program for grade 4 students.
· Volunteered to serve as Head Advisor for Student Council, working with students in grades 4-8.
· As Second Grade Teacher (1996-1997), developed and implemented lesson plans in Math, Reading and Writing. For outstanding efforts and results with students/parents, chosen for Kindergarten role.

Special Education Teacher: Roosevelt Child Center, Upstate, NY
1995-1996
Planned and led classes for economically disadvantaged preschoolers with severe learning disabilities, including Down Syndrome, autism, behavioral disorders and mental retardation.
· Developed entire curriculum, including social and communications skills. Frequently integrated music.
· Consulted with parents regularly, working with Spanish interpreter. Organized fundraising efforts.

EDUCATION/PROFESSIONAL DEVELOPMENT

· Master of Science: Early Childhood Education, Fordham University, Tarrytown, NY (1999).
· Bachelor of Science: Elementary Education/Special Education, St. Thomas Aquinas College, Sparkhill, NY (1995). Completed semester abroad in Ambleside, England (1994).
· Reading and Writing Project (Lucy McCormick Calkins), Columbia Univ., New York, NY (2000).
· Technology, Spelling and Literacy Workshops: Townsville Day School (2000).

Kevin Donlin - kevin@gresumes.com - http://www.gresumes.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROGRAM MANAGEMENT / ADMINISTRATION / LEADERSHIP

Professional career reflects over 15 years of education, training, administration, and program management in the highly visible and uniquely challenging environment of Special Education. Demonstrated record of success customizing learning programs for students in all grades and performance levels. Have built positive working relationships with support staff, administrators, parents, paraprofessionals and students. These skills and experiences provide the foundation for service to West Central Joint Services as Program Coordinator.

SELECTED ACCOMPLISHMENTS

• Sought by Special Education Director to serve on team to create standards, protocols, and framework for assessing ED teachers and programs
• Administrated program needs for students and coordinated the interactions of support professionals, including but not limited to: Program Directors, Building Administrators, School Psychologists, Physical Therapists, Occupational Therapists, Speech/Language Pathologists, Autism Consultants, Orthopedic, Visual, Hearing and other health impaired service coordinators
• Effective facilitator of case conferences, that fosters a productive partnership between parents and school personnel, and insures that the individual needs of each student are met
• Excellent oral and written communication skills with the ability to speak on a broad range of topics; reflecting depth and understanding of the resources and programs available to the special needs community
• Designed preschool program, with overall responsibility for recruiting, training, curriculum development and the establishment of 'hands on' learning centers
• Created 'behavior system' for North Wayne ED Classrooms, that was used as a 'footprint' for other programs and buildings through out the district
• Possess a solid working knowledge of the state and federal requirements that enable students to participate in programs and services for special needs
• Experienced with the implementation and evaluation of a wide range of assistive technology, programs have included but are not limited to Boardmaker, PECS, Writing With Symbols, Kurzweil, and Alpha Smart
• Customized curriculum for LD, ED, and MiMH students and coordinated performance standards against Individual Education Plans
• Thoroughly communicate the change plans and service modifications following IEP Conferences, to insure timely implementation of new and effective educational strategies
• Established thorough working knowledge and practical understanding of various academic assessment tools
• Functioned as department and building mentor to supervise new teachers and student teachers, helping them to increase competence and adapt quickly to school policies and procedures
• Participated in two building wide "Climate Audits"; as a staff member providing input and feedback to the review committee, and as an audit team member interviewing staff to develop a written review of results for school administration

ACADEMIC CREDENTIALS

Currently in pursuit of a Master of Science degree in Education Administration, as part of the EPPSP (Experiential Program for Preparing School Principals) at Butler University
Awarded a Bachelor of Science degree in Special Education from Indiana University. Certified in Mildly Mentally Handicapped, Seriously Emotionally Handicapped, and Learning Disabled.

PROFESSIONAL DEVELOPMENT

Formal academic training and personal experience has been enhanced with additional training from:

• The Lindamood-Bell Institute. Course of study included Lindamood Phoneme Sequencing Program, Visualizing & Verbalizing for Language Comprehension & Thinking, Seeing Stars - Symbol Imagery for Phonemic Awareness, Sight Words & Spelling, On Cloud Nine Math - Visualizing and Verbalizing for Math, and Drawing with Language. Certified LAC Test Administrator: Lindamood Auditory Conceptualization Test.

• ADOS - Autism Diagnostic Observation Schedule, University of Michigan (2003)

• Differentiating Curriculum - Indiana University - Purdue University at Indianapolis

• Mutli-Cultural Education, Cooperative Learning, Applied Behavior Analysis, and Effective Goal Writing - Wayne Township Schools.

CAREER HISTORY

North Wayne Elementary School
1999 - Present
Primary/Intermediate ED Teacher

Lindamood Bell
1998 - Present
Private Tutor and Assessor

The Domestic Connection Preschool
1995 - 1999
Executive Director/Teacher

Ben Davis Junior High
1993 - 1995
Middle School Special ED Teacher

Hamilton City Schools
1990 - 1991
High School Learning Disabled Teacher

Fairfield City Schools
1990
High School Learning Disabled Teacher

Severely Emotionally Handicapped (Alternative School)
1987 - 1989
Secondary Teacher

Losantiville/Seven Hills Group Homes
1986 - 1987
Direct Care Staff/Program Coordinator

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - rlanham@rlstevens.com - http://www.myexecutiveweb.com/rlanham

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

AREAS OF EXPERTISE

Demonstrated leadership of all staff in a demanding, 20-40 bed, secure, locked Alzheimer's unit. Selected for position as Psycho-Geriatric Assessment Nurse. Effective communicator, both written and oral. Recognized as having excellent interpersonal skills with staff, residents and family members. Skilled at diffusing concerns of challenging/difficult individuals. Work well under pressure during fast paced and stressful situations. Function well independently, and as a multidisciplinary team member. Computers: Windows 95,98,2000, Word, e-mail, Internet, fax.

CAREER SUMMARY

Community Healthcare Agency, Houston, Texas
1999 - Present
Registered Nurse Team Leader
• Oversaw patient care as Psycho-geriatric assessment nurse for entire 122 bed, long term, multi-level facility.
• Provided leadership and guidance for up to 20 unionized staff.
• Served as liaison between family members, medical and specialty personnel.
• Enforced on-going policies and procedures with regard to maintaining continuity with supplemental staff.
• Saved facility money by personally drawing stat blood work, rather than calling outside lab.
• Improved communication from staff to resident families and staff to staff by creating bulletin displays and booklets.
• Designed a photo ID poster of staff for residents and family members to ease communication issues.

Goldman Nursing Home, Houston, Texas
1994 - 1999
Registered Nurse
• Supervised delivery of patient care, including management and supervision of licensed and non-licensed personnel in this 50 bed, geriatric center.

EDUCATION AND TRAINING

• Intravenous Pump Training 2000 • "Gentle Care" Training Seminar 1999
• Morphine Pump Training 1999 • Wound Care Seminar 1999
• FCS (Challenging Behaviors) 1998 • Alzheimer's Society Seminar
• Gastrointestinal Tubes • CMI Training
• MRSA and VRE In-service • Basic Signed English Certification
• C.P.R. • Basic Phlebotomy 2000

Graduated 1994 Registered Nursing Program
Houston College, Houston, Texas

COMMUNITY/VOLUNTEER INVOLVEMENT

Classroom volunteer in local elementary school, various grades for 10 years.
Medical staff attendant for High School canoe trips.
Volunteer to take residents on numerous outings.

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LICENSED CLINICAL PROFESSIONAL COUNSELOR

Master of Arts-Psychology Graduate, with considerable experience working with the public in diverse business environments. Strong, articulate communicator who exudes a polished, professional, and personable demeanor. Compassionate and caring individual, able to cultivate and establish trusting relationships. Self-financed education and maintained a high academic standing. Computer skills include proficiency in MS Excel and Word.

EDUCATIONAL ACHIEVEMENTS

University of Illinois at Chicago
2000
M.A., Psychology
GPA: 4.0, - Graduated with Honors

Curriculum highlights include:
- Intellectual Assessments
- Personality Assessments
- Insight-Oriented Psychotherapy
- Behavior Therapy
- Clinical Skills
- Research Design and Methods

CAREER PROGRESSION

BEHAVIORAL HEALTH PROVIDERS
2000 - Present
Psychotherapist
• Work under supervision of Licensed Psychologist in providing family and individual counseling for cases referred by insurance companies and Employee Assistant Programs.
• Entrusted with independently handling assigned book of cases since the first day of hire.
• Compile and prepare progress notes for caseload of 25 families.
• Consult with Psychologist in referring cases to psychiatrists or other outside professionals.

NORTHEAST COUNSELING SERVICES
1999 - 2000
Counseling Intern
• Worked under supervision of Licensed Psychologist in providing full range of family and individual counseling for cases referred by The Department of Children and Family Services (DCFS). Concurrently managed individual caseload of 10 families.
• Assisted and supported families with the re*unification process.
• Compiled and prepared detailed caseworker status reports every 3 months and forwarded to DCFS for further evaluation.
• Invited by key management to remain on staff after graduation, due to results-oriented attitude, willingness to learn, and favorable responses from agency clients.

MORTGAGE BANKING SERVICE
1999
Loan Processor
• Provided full range of administrative and sales support to mortgage brokers.
• Compiled all pertinent data for loan application. Forwarded to underwriting for processing.

M & P MARKET RESEARCH
1997 - 1999
Interviewer
• Conducted full range of business-to-business and consumer market research surveys via telephone utilizing qualified leads list.
• Trained other associates in procedures and protocols.
• Consistently maintained daily completion ratios set forth by management.

SECOND NATIONWIDE BANK
1993 - 1997
Loan Officer
• Promoted, processed, underwrote and closed full range of home equity, personal and unsecured consumer loans.
• Initiated mortgage applications and forwarded to Buffalo Grove, Illinois branch for further processing and approval.

BUGS BE GONE
1990 - 1993
Outside Sales
• Marketed and sold pest-control services to residential and corporate accounts throughout the Chicagoland area.
• Maintained Top Salesman positioning in Northern Illinois, for 3 consecutive months.

ALL AMERICAN LIFE
1989 - 1990
Agent
• Studied for and received Illinois Insurance Producer's License.
• Sold life, health and disability insurance products.
• Generated new business through cold calling and referrals.

PRWRA Joellyn Wittenstein-Schwerdlin - A-1 Quality Résumés & Career Services - 1819 Oriole Drive - Elk Grove Village, Illinois 60007 - 847-285-1145 - 847-285-1838 fax - joellyn@interaccess.com - http://www.prwra.com/a-1resumes/

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Quality Assurance Manager / Customer Service Manager / Data Analyst

Management career with proven track record of increasing department efficiency, establishing processes and exceeding customer expectations. Over 12 years experience in customer service, procurement of documents, reporting and data management. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills. Flexible, positive and responsive to change.

SUMMARY OF QUALIFICATIONS

· Organized, efficient, and precise with strong communication and liaison skills.
· Skilled in planning and execution of special projects during time-critical environments.
· Decisive and direct, yet flexible in responding to constantly changing assignments.
· Enthusiastic, creative, and willing to assume increased responsibility.
· Skilled at solving customer relations problems.
· Effectively able to communicate with customers, staff and management.
· High initiative with strong self-management skills.

AREAS OF EXPERTISE

· Executive & Board Relations
· Regulator Reporting & Communications
· Confidential Correspondence & Data
· Special Events & Project Management
· Executive Office Management
· Staff Training & Development
· Crisis Communications
· Medical Billing Procedures/Terminology
· Critical Problem Analysis/Resolution
· Medical Records Management
· Accounts Administration
· Procedure Development/Refinement

EDUCATION

University of Phoenix, Fort Lauderdale, FL
2003-Present
Bachelor of Science, Criminal Justice
Candidate for Graduation in May 2005
Concentration in Analysis and Fraud Research

Florida Memorial University, Fort Lauderdale, FL
2000
Associate, Business Administration
Top 10%
Dean's List for 1999-2000

Keiser College, Fort Lauderdale, FL
1992
Certified Medical Assistant

COMPUTER / CLINICAL AND MEDICAL SKILLS

· Microsoft Word
· Internet
· Groupwise
· Direct Patient Care
· Stress EKGs
· Excel
· E-mail
· Signature
· Infection Control
· Nebulizer Treatments
· PowerPoint
· Novell
· Postpartum
· Skin/Venipuncture

CREDENTIALS AND CERTIFICATIONS

· Registered Medical Assistant
· First Aid Certified
· OHSA Certified
· CPR Certified
· Water Safety Trained
· Fire Safety Certified
· Certified Monitor Tech
· HIV/AIDs and Bio-hazardous Certified
· JCAHO Certified

EMPLOYMENT HISTORY

North Broward Hospital District, Fort Lauderdale, FL
1999 to Present
Quality Management Secretary
Transferred from NOVA to North Broward in 1999.
Pivotal administrative role at the core of quality control and management operations department. Centralized contact point for all communications, problems and administrative inquiries posed by health professionals, doctors, patients and relatives. Coordinated the work schedules of 8 staff members to assure smooth, effective processes and minimize potential for error.
· Identified flaws in tracking reports. Established new report checking system that effectively traced report activities including date completed, person dealing with report and dates distributed.

North Broward Hospital District, Fort Lauderdale, FL
1996 to 1999
Physician Office Specialist
Promoted from Front Desk Manager to Physician Office Specialist.
Entered invoices and proper documentation to insurance companies and purchasing data for hospitals, insurances, medical offices and pharmacies. Analyzed data entry systems and prepared recommendations for system-wide improvements.
· Designed standard input form to ensure consistent and complete data entry.

Nova, Fort Lauderdale, FL
1994 to 1996
Front Desk Manager
Promoted from Medical Assistant to Front Desk Manager.
High profile, administrative position. Directed administrative operations for hectic reception area. First point of personal and telephone contact for patients, medical practitioners, health care professionals and administrative workers, a fast-paced approach, and adherence to strict clinical protocols for confidentiality and communications were a daily imperative. Met stringent processes and timeliness in overseeing medical records management, admissions, discharges and, transfers making sure that the proper documents were acquired.
· Elevated the expertise and skill levels of the administrative team through coaching and development activities; focused on quality, daily operational procedures, Internet, and computer program usage.
· Appreciation was expressed by numerous patients and relatives for understanding and compassionate manner when dealing with stressful and problematic situations.

Nova, Fort Lauderdale, FL
1992 to 1994
Medical Assistant
Assisted professional personnel to plan, provide, and evaluate patient care including inpatient care, outpatient care, and emergency services.
· Provided medical technician support for over 2,500 adult and pediatric patients per month.
· Oversaw $50,000 of medical supplies and equipment, controlled and coordinated clinic requirements.
· Established, monitored and conducted initial and continuing education training requirements for personnel.
· Assisted in creation, revision, and implementation of operating instructions, policies, and job descriptions.
· Assisted in care and treatment of allergy patients, EKG, phlebotomy, pulmonary treatment and administration of immunizations.
· Maintained medical records, thorough and accurate in completion of reports and patient documentation.
· Organized, directed, and coordinated medical technician support for over 400 outpatient visits per month.

Marie L. Cajuste - mcajuste@cv-xpress.com - http://www.cv-Xpress.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Professional Radiologic Technologist with 12 years of imaging experience in diverse clinical and hospital settings, with a background in management and health care support.
• Maintain knowledge of radiology's current advances and modern technology.
• Flexible and cooperative, ready to accept additional responsibilities and promote team effort in achieving goals.
• Well-organized, with prioritization skills.
• Adept problem solver with patient concerns, staff/operations issues, or emergency situations.

EXPERTISE:
Mammography
CT Scanning and C-Arm Scans
EKGs and Audiograms
IVs, Vitals and Blood Draws
Staff Supervision and Development
Scheduling and Work Assignments

CREDENTIALS

ARRT registered: Licensed by the State of Minnesota (1990)
Registered Mammogram Technologist (1999)

CAREER HIGHLIGHTS

XYZ IMAGING, St. Paul, MN
1998 - Present
MRI Technologist / Mammogram Technologist / C-Arm Technologist
• Hired as part-time C-Arm, X-Ray and Mammogram Technologist. Added MRI rotation summer of 1999. Assumed full-time MRI and mammography patient load December 1999.

COMMUNITY HOSPITAL, Plymouth, MN
1997 - 1998
CT / X-Ray Technologist
• Performed Emergency Department X-Rays and CT scans as directed by physicians. Also administered scheduled mammograms.

HEALTH CLINIC, St. Paul, MN
1990 - 1997
X-Ray Technologist / Medical Assistant
• Performed a variety of medical technology and assistance procedures for low-income or uninsured families.

CLINIC
1986 - 1990
Appointment Secretary / Receptionist
• Supported a 5-physician clinic: scheduling, medical records, insurance, and X-Ray Department assistance.

EDUCATION

• Bachelor of Science in Management (September 2003): University. Current GPA 3.5.
• Graduate: School of Radiology (1990).
• MR Imaging: Concepts and Applications, Training and Development Center (1 week, May 2001).
• Certificate in Sales: Technical College. Active in DECA competition (1985).

PRWRA Barb Poole - Hire Imaging - eink@astound.net

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Over 23 years United States Marine Corps service, with 14 years experience recruiting men and women to serve as United States Marines. Conduct applicant interviews, background investigations, enlistment waivers, and security clearances. Strong communicator and high-energy relationship builder. Accustomed to working with all levels of state and local agencies. Awarded two Navy and Marine Corps Commendation Medals for superior recruiting performance.

AREAS OF EXPERTISE
• Career Counseling • Resource Accounting
• Background Investigation • Office Management
• Vocational Testing • Manpower Planning
• Contract Administration • Operational Audits
• Job Classification • Quota Management
• Community Relations • Document Control

SELECTED PROFESSIONAL ACCOMPLISHMENTS

INTERVIEWING
Interviewed, scheduled, processed, and managed United States Marine Corps enlistees, achieving
• Annual average 463 successful applicant contracts.
• Monthly mean 514 pool strength, pre-assigning programs and ship dates.
• District-wide 933 pooled applicants shipped in 12 months.
• Upper-mental group of 71.2% for 778 Delayed Entry Program applicants.
• Assignment and shipping of 184 reserves, assisting Reserve Affairs to attain end-strength goals.

SCREENING
Screened, verified, and investigated applicants' information and background, achieving
• Career best 0.6% investigations or inquiries of new recruit packages.
• Zero malpractice and fraud cases for Recruiting Station.
• Overall 9.6% total manpower attrition compared to 11.5% Marine Corps' standard.
• Record low 7.2% district recruiting attrition rate.
• Twelve-month 2.5% fraud attrition rate.

OPERATIONS
• Led Recruiting Station to be awarded Superior Achiever and Western Region Recruiting Station to be named Quality Station of the Year.
• Guided recruiting station to outperform district average in 11 of 13 quality indicator areas.
• Processed and provided average 82.7 enlistment waiver recommendations per week.
• Automated station workload 50% by creating databases for shipping and depot quality standards.
• Tracked 100% of pooled applicants according to name, ship date, and program, by designing new operations boards.

EMPLOYMENT

Marine Corps District Headquarters, Salt Lake City, UT
2001 - Present
QUALITY CONTROL CHIEF
Oversaw district quality control, directing staff of 34. Inspect, collect, examine, and report quality indicators and trends for 9 recruiting and 14 Military Entrance Processing Stations (MEPS). Coordinated quality control matters for all subordinate and adjacent commands. Investigated applicant medical waivers, ensuring accuracy and adherence to directives. Maintained accuracy of Quality Control Information System database. Assumed district operations chief duties as required.

Marine Corps District Headquarters, Salt Lake City, UT
2000 - 2001
OPERATIONS CHIEF
Directed station staff of 15 recruiters. Interviewed and scheduled applicants for enlistment and processing. Controlled pool and shipping documents. Assigned and tracked reserve applicant quota serial numbers. Audited operations and accounting reports. Maintained Operations Status boards. Evaluated MEPS daily reports.

Headquarters, Recruiting Region, Salt Lake City, UT
1999 - 2000
NONCOMMISSIONED OFFICER IN CHARGE (NCOIC), MEPS LIAISON
Worked independently with MEPS staff and service organizations as Commanding Officer's representative to enforce all quality control measures and provide final quality control checkpoint. Coordinated mental and physical examination scheduling for all applicants. Oversaw enlisting and shipping activity. Investigated and reported discrepancies in enlistment packages and processing to command group. Conducted independent verification of recruiting station special interest items.

Recruiting Station, Salt Lake City, UT
1996 - 1999
ASSISTANT OPERATIONS CHIEF
Managed region of 3 districts and 25 recruiting stations for daily accounting and contracting activities. Conducted region Training and Assistance Team inspections of MEPS. Liaised with recruiting districts and Recruiting Command for enlistment criteria, program changes, and policies. Managed weekly shipping between recruiting districts and Recruit Training Regiment for even flow, providing projections. Assumed operations chief duties as required.

Recruiting Region, Recruit Liaison Section, Salt Lake City, UT
1994 - 1996
QUALITY CONTROL CHIEF

Recruiting Station, Tempe, AZ
1992 - 1994
NCOIC, MILITARY ENLISTMENT PROCESSING STATION LIAISON

Recruiting Station, Tempe, AZ
1987 - 1992
NCOIC, RECRUITING SUBSTATION

EDUCATION AND TRAINING

South High School, Salem, MA
H.S. Diploma
Recruiting Operations Course - 2000
Recruiting Military Enlistment Processing Station Liaison Course - 1993
Career Recruiter School - 1992
NCOIC for Recruiters Course - 1988
Recruiters School - 1987

PRWRA Nick Marino - Outcome Resumes and Career Service - outcomerez@earthlink.net - Bishop, TX 78343

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Over 20 years of experience in the securities field. Hardworking and enthusiastic leader who develops strong working relationships and consistently exceeds goals. 7-time winner of the prestigious Prudential Securities Chairman's Club award. Seeking contract position to contribute sales training and expertise to growing company.

Turnaround specialist who refocuses team on selling, personal growth and achievement of specific targets. Expertise in identifying and articulating growth strategies which rely on solid sales and marketing techniques. Enjoys challenge of transforming poorly performing teams and enterprises through intensive training, coaching, listening and leading.

PROFESSIONAL EXPERIENCE

PRUDENTIAL SECURITIES, INC, Orlando, FL
1984 - 2003

REGIONAL VICE PRESIDENT
1997 - 2003
Promoted to develop region with poor and inconsistent results and difficult employees. Creativity and risk taking had not been encouraged in region, and teamwork and communication were non-existent.

• Increased assets from <$700 million to over $2.2 billion within 3 years. • Led the country in Customer Service scores. • Met Chairman's Club criteria for exceeding goals in Customer Service, New Account growth and Asset Targets all years: 1997-2003. • Opened 9 branches, for a total of 26 branches in Florida region. • Set specific quantifiable business result goals for region with key managers and Sales Director. Developed techniques to improve training and coaching. • Instituted marketing program to strengthen referral relationships with fee-based Financial Advisors to keep high net worth clients from leaving the firm. • Resolved personnel issues by working with individuals and reassigning them to positions that better used their talents and met their strengths, and by making tough decisions to eliminate some managers. • Sent strong message to staff by moving long-tenured manager into new position that tested his skills and had him accept new challenges. • Redirected routine operational phone calls and transactions to centralized support center. Focused staff on selling, specifically, cross selling and up selling of products and services. • Developed and implemented a revolutionary Employee Review Panel to award promotions. Method was fairer; it cut down on favoritism and ensured that people were prepared by the time they advanced. • Invited to become member of the Board of Governors for the Florida Securities Dealers Association. Atlanta, GA 1994 - 1997 SALES DIRECTOR & TRAINER Awarded new role that focused on the strategic design and execution of Business Development sales initiatives after Regional Director positions were eliminated in a company-wide restructure. Challenge was to improve results for calling campaigns, promotions, relationship building and special programs, customer retention techniques, and, importantly, sales training and development. High priority went to helping branch managers learn to evaluate skill sets and apply training, coaching and mentoring skills. Delivered an incremental $80 million in assets due to creation of innovative sales contest that rewarded converting customers to new Active Trader program. Bonus money was allocated to each branch based on successful performance of an outbound calling program. • Trained 125 salespeople in intensive 3-day Professional Sales Skills (PSS) session from Learning International/ AchieveGlobal. Class sizes ranged from 10-15 participants per workshop. • Redesigned training sessions to be challenging yet maintain an appropriate pace with humor interspersed throughout program. • Used strategy of building shyer trainees' confidence slowly while allowing more confident participants to focus on practice and refinement of skills. • Independent post-workshop survey results showed above average participant satisfaction with training workshops. • Followed up with PSS students in the field through on-the-job coaching. Visited 20+ offices in 7 states on regular basis to reinforce and enhance classroom training. Atlanta, GA 1993 - 1994 REGIONAL DIRECTOR Promoted to manage the 7 state southeast group. Challenge was to grow the region through sales initiatives, business planning and employee development. Reported to the Regional Vice President and assisted with operations, audit, budgeting, and expense reduction. Directly managed 4 Regional Investment Specialists/Salespeople and 4 remote one-person branches. • Led 7 out of 8 direct reports to meet or exceed sales goals within one year. • Created and developed Business Development targets and executional plans for each office, as well as assisting in creation of regional Business Development plan. • Developed relationships and enhanced personnel performance by traveling to each territory quarterly for one-on-one development time with employees. • Trained employees to deliver impactful talks through joint presentations that enhanced their selling skills. • Overcame difficult reporting situation with boss through developing solid relationship and mutual trust. • Certified to teach the Professional Sales Skills (PSS) program by Learning International through intensive 5-day certification program. Also certified to teach the Professional Sales Coaching (PSC) program. • Won status as a Platinum Club member for delivering results 200% above goal for New Accounts, Asset Growth and Customer Service. Philadelphia, PA 1990 - 1993 BRANCH MANAGER Promoted to this 16-person office. Challenge was to institute Business Development tactics and sales focus along with employee development. Office's focus was almost totally on operations, and employees were rewarded on number of customer phone calls they handled, trades they made or amount of paperwork they processed. Also, office displayed lack of teamwork. • Shifted reward structure: created new bonus plan that eliminated operational results and recognized Customer Service and Business Development goals. • Removed call monitoring and statistic-measuring devices to support new strategic focus on service and sales. • Instituted series of meetings with each employee for 60-90 minutes to discuss goals, dreams and aspirations. Developed trust and rapport to help uncover individual's talents and interests. • Eliminated or reallocated several personnel not committed to change and growth. New culture did not allow for status quo. • Hired successful enthusiastic and bright managers who now occupy high level positions within firm. • Grew number of accounts from 19,000 to over 30,000 in less than 3 years. • Increased assets from <$600 million to over $1 billion. • Personally handled clients with assets >$5 million.
• Led office to 3 Chairman's Club victories for exceeding Business Development and Customer Service goals. Also, sole office to reach 1992 asset target 4 months early.
• Nominated twice for Branch Manager of the Year.

Rochester, NY
1984 - 1990
MANAGER
Hired to interview, hire and train employees to open new branch for company. Handled risk management and fraud prevention by supervising account opening process and check approval. Charged with task of growing branch assets and new accounts through new Business Development focus.

• Selected and trained 2 employees and opened branch in 1984. Eventually grew to staff of 5 who performed complete operational services for customers within the branch.
• Grew accounts from 1,000 opening accounts transferred from other branches to over 10,0000 accounts.
• Increased assets to $300 million through revolutionary focus on both increasing new accounts and getting incremental business from each customer
• Created and implemented the practice of assigning individual New Account targets to staff, to change focus from operational processing to outside prospecting.
• Actively increased referral rates through creating referral program for customers
• Won new Chairman's Award in 1989 and 1990 due to Customer Service scores and Asset growth. Charter member of "200 Club" for delivering results 200% above goal.
• Branch Manager of the Year, 1990.

Previous employment included Representative positions at: Kidder Peabody & Company; Paine Webber Jackson & Curtis; Bache, Halsey, Stuart, Shield and Rochester Savings Bank.

TRAINING, EDUCATION & LICENSES

Learning International Group - Professional Sales Skills (PSS) & Professional Sales Coaching (PSC)
Dale Carnegie - Public Speaking Course
Terry Pearce - Leading Out Loud
Tom Peters Group - Leadership Challenge
University of Rochester - B.A. in Business
New York Stock Exchange - Series 6, 63, 3 and 24 licenses

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Patricia Winters
4567 9th Avenue, Portland, OR 97225 / Tel# (503) 555-9047 Email: patwin@myisp.com

Registered Nurse

SUMMARY

Nursing professional with 24 years of nursing and supervisory experience. Comprehensive knowledge of direct patient care, nursing procedures, healthcare administration policies, and caseload management. Reputation as a self-directed professional with superior problem solving, communication, and management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the Quality of Patient Care.

AREAS OF EXPERTISE

· Direct Patient Care
· Public Health Administration
· Caseload Supervision
· OBRA/Regulatory Standards
· Cost Controls/Effectiveness
· Policy and Procedures Development
· Records Control/Progress Reports
· Patient and Family Communications
· Employee and Physician Relations
· Supervision and Training
· Risk Assessment Management
· Project Coordination/Management

PROFESSIONAL EXPERIENCE

HAVENREST CARE FACILITY, Portland, OR
1996 - Present
Registered Nurse
Coordinated 61 patients in the Skilled Nursing Unit. Directed case management and financial assessments for all patients. Fostered relationships with geriatric patients and their families. Reviewed prescription medications with residents and suggested changes in care based on feedback.
· Spearheaded accreditation process for membership in the American Association of Retirement Continuing Care. Assisted administrative effort and evaluated criteria, which directly aided facility in meeting the standards for accreditation.
· Generated the highest percentage reimbursement rate (ranked #3 out of 14) for medical assistance by conducting proper caseload management. Served as liaison directly accountable to physicians and patients for overseeing accuracy of case history reports.
· Designed in-house training manual for RNAC position and ensured documentation complied with current federal and state government requirements. Developed nursing protocols, flow sheets, and assessment tools that assisted staff in improving productivity and expediting patient care procedures.
· Performed all duties of registered nurse, including administering therapy, maintaining patient treatment records, and consulting with physicians.

MEMORIAL HOSPITAL, Salem, OR
1988 - 1996
Registered Nurse - Critical Care
Performed all duties of ICU Nurse on a 24-bed Critical Care Unit, serving as Cardiac Care Nurse and Radiology Nurse simultaneously. Coordinated coverage for new procedures, such as Vertebralplasty and Uterine Artery Embolizations. Assisted with all angiography exams: Cerebral Angiograms, Aortograms with Leg Run Offs, Angioplasty of Diseased Arteries, Renal Angiograms with Angioplasty, and Mesenteric Angiograms.
· Staffed Diagnostic Cardiac Cath Laboratory, Radiology, and Special Procedures Unit.
· Monitored conscious sedation of all radiology performed procedures to ensure patient comfort.
· Developed specialty with Cardiac Catheterizations, Permanent Pacemaker Insertions, and Swan-Ganz Catheter Insertions, reducing need for an additional staff member in ICU.
· Commended for skill assisting Central Line Placements, PICC Lines, and A-V Graft/Fistula Revasculerizations.

ADAMS & SMITH CARE CENTER, Salem, OR
1985 - 1988
Licensed Practical Nurse
Provided skilled nursing care to patients on a 20-bed sub-acute unit. Directed skilled nursing procedures, including tube feedings, peripheral intravenous therapy, and venipunctures. Performed and taught paraplegic and quadriplegic care. Formalized a training and mentoring program for new nursing practitioners.
· Performed peritoneal dialysis and ostomy care.
· Managed ventilator and tracheotomy care.
· Developed patient and family satisfaction surveys to monitor and improve quality of care.

HEALTH PRODUCTS, INC., Portland, OR
1978 - 1985
Clinical Nurse Consultant
Clinically tested health products within the development phase and recommended product improvements. Consulted and trained customers on proper use of medical products. Collected and reported customer feedback to development team.
· Delivered on-site presentations to nursing staff and scheduled beta-test and evaluation participants to ensure thorough reliability of products.
· Drafted, revised, and produced product documentation to focus on the needs and concerns of nursing practitioners.
· Designed and delivered hands-on customer training to develop understanding of product and proficiency in its use.

EDUCATION AND TRAINING

Bachelor of Science (Biology and Psychology), 1985
Oregon University, Portland, Oregon

Associate of Science (Nursing), 1978
Oregon Community College, Salem, Oregon

LICENSES AND CERTIFICATIONS

· Registered Nurse License #028927
· Nursing Home Administration
Nursing Institute (attending)
2001
· R.N. Preceptor (ICU/CCU)
Warren Hospital
1996
· Critical Care
Central Valley Hospital
1988
· Practical Nursing
Oregon Community College
1987
· Nursing Assistant
County Geriatric Center
1979

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

• Dedicated and caring nursing professional with a genuine concern for patient well-being.
• Consistently recognized for maintaining supportive and open family/client interactions.
• Adept problem solving capabilities: individually and as a team player.
• Skilled, clear communicator: both oral and written..
• Known for providing strong peer/team support.
• Demonstrated organizational excellence.

CAREER PATH

SFB Community Care, Barrie, Ontario
1988 - Present
Case Manager
• Utilize extensive community nursing experience to establish an empathetic and sensitive client rapport
• Assess client needs and discuss client/care giver goals to determine strategies to meet objectives
• Refer pertinent resources from within the community to the care givers to help facilitate client recovery
• Provide problem solving skills to improve the functionality of the organization

Helix Hospital, Barrie, Ontario
1976 - 1988
Registered Nurse
• Provided medical care to those in need including, but not limited to diabetic teaching, wound care, physical restrictions related to cardiac status, medications, palliative care
• Promoted to District Nurse - 1981
• Selected as Team Leader - 1984

Helix Hospital, Barrie, Ontario
1963 - 1976
Registered Nurse
Served as registered nurse team member in a variety of hospital, nursing home and V.O.N. settings within Ontario. Established self as skilled and respected professional for the balance of career in areas such as pre/post operative surgical floors, team leader positions and Director of Nursing.

SPECIALIZED TRAINING

Leadership Development: Home Care Case Management Leadership, Team Management, Image and Communication Skills, Conflict Resolution, Professional Responsibility & Liability, Capacity Assessment

Medical Training: Palliative Care, Diabetes, A.L.S. Alzheimer's, Stroke and Rehabilitation, Drugs, Geriatric Care, and Chronic Obstructive Pulmonary Disease, Bipolar Disorder, Grief and Loss, C.P.R.

COMMITTEE INVOLVEMENT

• Team member of Request for Proposal during contract transitions
• Task force member for selecting home making agency
• Committees: Central Intake Quarterly, IHP, Records, Medical Supplies and Equipment, Red Cross Home Support

EDUCATION

Graduated Registered Nursing Program, St. Joseph's Hospital, Guelph, Ontario

COMPUTERS

• Windows 95, Word Processing, PMI, Internet, e-mail, fax

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

ICU Nurse in a 24-Bed Critical Care Unit with dual roles as staff nurse in Diagnostic Cardiac Cath and assistant to physicians and radiology technologist Radiology labratories.

CREDENTIALS

• Registered Nurse - State of Maine
• Certified in Basic Life Support
• Certified in Advanced Life Support
• Previously Certified in Pediatric Advanced Life Support

CAPABILITIES

• Diagnostic Cardiac Cath Laboratory, Radiology, and Special Procedures.
• Conscious sedation of all radiology performed procedures.
• Cardiac catheterizations, permanent pacemaker insertions, valvular studies, and Swan-Ganz catheter insertions.
• Line Placement Team member with central line placements and PICC lines.
• Assisted with A-V Graft/Fistula revasculerizations.
• Coordinator of nursing coverage for new procedures i.e. Vertebralplasty and Uterine Artery Embolizations.
• Assisted with all angiography exams: Cerebral Angiograms, Aortograms with Leg Run Offs, Angioplasty of Diseased Arteries, Renal Angiograms with Angioplasty, and Mesenteric Angiograms.

WORK HISTORY

Medical Center, Ipswich, ME
1994 - Present
RN - Cardiac Cath Lab, Radiology Department, and 24-Bed ICU Unit
• Oversee all deliverance of patient care - medical surgical, neurological, and cardiac critically ill.
• Interact daily with a variety of personnel including physicians, radiology technologists, other medical staff, and patients; directly assist physicians in performing invasive and non-invasive procedures.

Additional Responsibilities:
• Function as Relief Charge Nurse, including staff supervision and unit coordination when needed.
• Function as Cardiology Diagnostic Nurse; assist physicians with all stress testing and emphasis on pharmacological stress test - Dobutamine Stress Echoes and Adenosine Nuclear Stress Testing.
• Serve as preceptor for orientation of new employees in the lab and ICU
• Conceptualize, prepare, and provide in-services to recently hired critical care professional nurses.

EDUCATION

University of Maine at Lewiston-Auburn Campus
1999
Post Doctorate, Human Resources and Business Administration

St. Mary's School of Nursing, Lewiston, ME
1998
Continuing Education (Seminars, Workshops, and Classes - Varied Dates)

- Maine Nursing Law
- P.I.C.C. Line - Inservice
- Society of Cardiovascular Intervention Radiology (S.C.I.V.R.), Orlando, FL, 1-Week - Convention/Training
- Introduction to Lytic Therapy
- Concepts of Permanent Pacing by Intermedics
- Nuclear Cardiology Update
- Advanced Program - Seminar for Intra-Aortic Balloon Pumping

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. - RLapointe@aol.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Qualification Profile

· Highly accomplished Registered Nurse with extensive experience in all aspects of nursing with managed care environments.
· Consulting with healthcare teams and physicians concerning the planning, implementation, and evaluation of patient care plans.
· Proven success evaluating patient progress levels and recommending modifications in treatment programs.
· Proficiency working with and interpreting EKGs.
· Instrumental in providing exceptional level of service to all patients.
· Dynamic leadership abilities concerning nursing responsibilities.

Education

Master of Arts, Health Advocacy (2004)
SARAH LAWRENCE COLLEGE – Bronxville, New York

Bachelor of Science, Nursing (2000)
MOUNT SAINT MARY COLLEGE – Newburgh, New York
Deans List, Honor Society of Nursing, Sigma Theta Tau International

Licensure

Registered Nurse – State of New York
BLS Certified
ACLS Certified

Professional Background

St. Raymond’s Hospital – Newburgh, NY
1999-Present
REGISTERED NURSE
Managed all aspects of nursing responsibilities including vital sign recording, phlebotomy, intravenous therapy, and EKG interpretation. Interacted with physicians on a daily basis. Acted as a patient advocate in various situations.
· Handled nursing functions within ICU and CCU.
· Played an integral role in reporting patient changes in condition and symptoms to physicians.

Yale Surgical Medical Center – Poughkeepsie, NY
1988-1999
REGISTERED NURSE
Communicated with intensivist concerning patient care coordination. Maintained accurate and detailed records on patients. Prepared patients for treatments and examinations. Prepared rooms and sterilized instruments for daily use.
· Provided exceptional level of care to all patients, which resulted in increased patient satisfaction levels.
· Served as the staff nurse in the ICU.

Kristen Coria - ResumesAP@aol.com - http://www.careerparadigms.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Over 12 years of experience as a Registered Nurse. Strong background in critical, acute, and home care nursing. Frequently write health and wellness articles for an international publication newsletter. Involved with the coordination of a health and wellness ministry as well as teach an Aerobics programs twice weekly for a non-profit, community organization.

EMPLOYMENT

Community Healthcare Agency, Portland, OR
2001 - Present
Nurse Recruiter/Staff Relief
Interviewed nurses and accurately matched skills with prospective positions through the agency. Attended career expositions to recruit potential nursing staff and present information on the company. Served as nurse advocate for nurses working through agency at area hospitals.

Manning Home Care Agency, Portland, OR
1999 - 2001
Home Care Coordinator
Collaborated with physicians and the interdisciplinary health teams to arrange home care to patients that are discharged from the hospital based on assessment of the patient's health. Communicated and coordinated with insurance companies to ascertain patient benefits for such care. Served as a "visiting nurse" to provide health care services to patients in their homes.

Memorial Hospital, Portland, OR
1997 - 1999
Staff Per Diem Nurse
Provided direct nursing care to acutely ill patients on the medical-surgical unit.

Helix Home Care Agency, Salem, OR
1995 - 1997
Visiting Nurse/ Home Care Coordinator
Collaborated with physicians and the interdisciplinary health teams to arrange home care to patients that are discharged from the hospital based on assessment of the patient's health. Communicated and coordinated with insurance companies to ascertain patient benefits for such care. Served as a "visiting nurse" to provided health care services to patients in their homes.

FJK Medical Center, Salem, OR
1989 - 1994
Critical Care Nurse
Provided direct nursing care to critically ill patients in the coronary care unit. Supervised cardiac monitoring, health assessment ,and administration of medications.

EDUCATION

Portland University, Portland, OR
1994
B.S., Nursing (BSN)

Portland School of Nursing , Portland, OR
1987
Diploma, Nursing

CERTIFICATIONS

Certification in Holistic Nursing, Washington College of Holistic Health, Seattle, WA, 2002
Certification in Massage Therapy, Institute for Therapeutic Massage, Seattle, WA, 2001

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

REGISTERED NURSE
With Organizational & Time Management Strengths

Dedicated and patient-focused registered nursing professional offering comprehensive experience within hospital and long term care settings. Meticulous regard for detail and accuracy with strong follow-through and administrative skills. Maintain composure, and make decisions in fast-paced, unpredictable and stressful environments. Interface seamlessly with doctors, specialized support services, pharmacists, patients and visiting families. Resourceful in perceiving and resolving problems. Clear communicator, both written and oral. Without fail, projects a polished, positive and professional demeanor.
Core Competencies:

· Direct Patient Care
· Diagnosis & Treatment Care Planning
· Charting & Patient Documentation
· Patient & Family Communications
· Employee & Physician Relations
· Sound Decision Making
· Confidentiality Assurance
· Prioritize Workload
· Patient Teaching
· Solid Computer Skills

QUALIFICATIONS IN ACTION

REGISTERED NURSE
2002 - Present
Collingwood General and Marine Hospital, Collingwood, Ontario
Initially retained in a casual capacity to serve on the Medical Floor. Accepted for permanent, full time status in the Surgical Unit. Integral team member working 12-hour rotating shifts to provide comprehensive medical expertise. Assist registered staff with proper use of new computerized PCS system. Scope of primary nursing care is diverse including, but not limited to:
· Dispense Medications
· Admissions and Discharges
· Review Patient Medications
· Physical Assessments
· Monitor Post Operative Vitals
· Health Education and Teaching
· IV Maintenance
· Dressing Changes
· Monitor Central Lines
· Feed and Bath Patients

REGISTERED NURSE
2002
Stevenson Memorial Hospital, Alliston, Ontario
Selected directly upon graduation on a casual basis to work in the medical / surgery floor. Provided total care nursing. Worked all shifts.

EDUCATION & SPECIALIZED TRAINING

REGISTERED NURSE (3 year program)
2002
Georgian College, Barrie, Ontario
· C.P.R.
· St. John Ambulance First Aid
· WHMIS
· Respirator Mask Fit Test
· Novolin-Pen 3 (Insulin)
· MRSA
· VRE
· Fire Safety

CLINICAL CONSOLIDATION EXPERIENCE

NURSE IN TRAINING
2001 - 2002
Royal Victoria Hospital, Barrie, Ontario
Gained valuable experience by completing three separate rotations in the Pediatrics, Obstetrics, Medical / Surgical floors at this busy facility. Facilitated and documented care for patients of all ages, from infants to geriatric.
· Provided client-centred care in cooperation with multi-disciplinary team.
· Performed initial assessments, charting, and ordering of lab work and/or x-rays as necessary.
· Interpreted test results, collaborated with physician preceptor as needed, and identified and validated diagnosis.
· Instructed patients in proper care and helped individuals take steps to improve or maintain their health.
· Adhered to hospital policy for all assessment documentation.

NURSE IN TRAINING – Community
2001 - 2002
Polished skills in calculating and administering medication for all residents. Created and developed health issue information pamphlets to residents.

COMPUTER SKILLS

PC / Mac - Word, Patient Care System, Medi Tech, Email and Internet Research.

Member in Good Standing – College of Nurses of Ontario
PRWRA
Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Satellite and ground systems operator with 3 years experience in satellite command and control operations for the military, including satellite launch, first acquisition, and early-orbit operations. Successful in leading teams involved in monitoring, testing, configuring, troubleshooting, and maintaining both satellite and ground equipment. Ground equipment expertise includes operations center, antenna sites, and communication links. Achieved highest accolades for recognizing and implementing emergency procedures to correct problems and failures, and for ensuring integrity of equipment for continuous operations. Certified in satellite and ground communications. Computer skills include Microsoft Windows 98 and Office 97 (Word and Access), as well as various database applications.

EXPERIENCE

UNITED STATES AIR FORCE
1998 - Present
Satellite Systems Operator (SSO) / Ground Systems Operator (GSO)
Served as an SSO and GSO, and support ground equipment and orbiting satellites valued in excess of $5.2 billion. Provided additional support as a certification evaluator, certified trainer, and awards program coordinator.
• Earned highly qualified rating on four recurring evaluations and achieved zero errors.
• Bolstered unit's mission success rate of 99.7%.

UNITED STATES AIR FORCE
1997 - 1998
Satellite Systems Operator
Led a three-member Mission Control Team involved in controlling the defense support program and midcourse space experiment satellites.
• Saved a multi-million dollar defense support satellite from total voltage loss during an eclipse by executing and directing relocation to back-up operations center and transmitting vital commands.
• Performed over 750 error-free satellite contact supports on four different satellite systems.

UNITED STATES AIR FORCE
1996 - 1997
Ground Systems Operator
Served as a team leader to coordinate squadron system resources and primary interface for satellite command and telemetry readout capabilities. Developed performance logs in both the pre-pass and pass segments.
• Ensured command and control link integrity on 71 critical commanding support projects.
• Earned distinction as the first Bravo crew GSO certified in MSX contacts and alleviated staff shortfalls.
• Identified a timing problem, supervised substitution of equipment, and restored synchronization.
• Reconfigured telemetry control segment during satellite maneuver and saved a critical support.
• Identified and resolved faulty telemetry channel and restored loss of navigational data.

UNITED STATES AIR FORCE
1995 - 1996
Certification Evaluator
Served as group evaluator, meticulously evaluating candidates' task performance in the emulator to qualify for both ground and satellite operations certification. Wrote and administered rigorous and demanding emulator scripts to challenge candidates. Measured candidates against peers to select very best operators. Re-certified personnel every six months. Served as a liaison between headquarters and four different groups supporting approximately 800 personnel. Prepared quarterly reports for headquarters.
• Recognized a trend and informed director of deficiency so that entire squad could be retrained: improved accuracy of the readings and reduced number of errors by an estimate of 25% per quarter.

UNITED STATES AIR FORCE
1994 - 1995
Certified Instructor
Prepared team for worst possible competition obstacles, including simulations designed to accustom team to high stress levels. Provided performance enhancing skills and trained team members on all aspects of operations, emergency procedures, and vital ground system intricacies.
• Trained two personnel through their upgrade qualification training over a six week time frame.

UNITED STATES AIR FORCE
1993 - 1994
Award Program Coordinator
Managed and administered the awards program. Collected information, prepared package with nomination awards, submitted material for grading by the squadron board and group commanders, tallied results, announced winners, and produced certificates and congratulatory letters.

UNITED STATES AIR FORCE
1992 - 1993
Ground Systems Operator
Served as unit GSO, providing technical systems management and personnel supervision.
• Instructed link operators to reconfigure equipment that restored primary and backup communication links and sustained life-giving power where vital solar panel moves were threatened.
• Selected by crew commander to enter the Jump Start Program for highest achievers to earn multiple certifications.

TRAINING/CERTIFICATION/SECURITY

Military Training
• Operations Group Evaluator Training - 50 Hours
• Satellite Systems Operator Upgrade Qualification Training - 144 Hours
• Operations Group Instructor Training - 40 Hours
• Ground Systems Operator Upgrade Qualification Training - 292 Hours
• Ground Systems Operator Initial Qualification Training - 512 Hours
• Space Systems Operations Training 240 Hours
• Basic Training

Certifications
• Certified Evaluator - Ground and Satellite Systems Operations
• Certified Satellite Systems Operator - Two constellations
• Certified Instructor - Ground and Satellite Systems Operations
• Certified Ground Systems Operator - Five constellations

Secret Security Clearance

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

Accomplished educator with multicultural awareness and educational background. Successful at introducing subjects in a fresh perspective that gains interest. Strong leadership, communication and student advocacy skills. Excellent teaching credentials and background in teaching all grades and all subjects. MAT degree in progress.

EDUCATION & CERTIFICATION

Michigan State University, Lansing, Michigan
2000
M.A., Education
Concentrations: Language Arts & Political Science
Certification: Secondary Grades 7-12

Northwestern Michigan University, Traverse City, Michigan
1995
Bachelor of Science
Concentration: General Studies

PROFESSIONAL EXPERIENCE

Valley School District, Traverse City, Michigan
1996 - Present
K-12 Substitute Teacher
Educate all grades and all subjects on as needed basis. Enjoy reputation of reliability, flexibility, encouragement, friendliness and strong ethics.

King Middle School, Acme, Michigan
1994 - 1996
Student Teacher
Taught, assisted and observed regular and accelerated 7th grade classes, developed daily lesson and unit plans, and stimulated creativity through effective use of materials and integrating subject matter effectively.

VOLUNTEER WORK

4H CLUBS
1974 - 1978
Advisor/Mentor
Conducted classes in animal husbandry for cattle and sheep. Provided support for organization at fairs, organized and participated in contests.

FARM BUREAU
1972 - 1989
Member
Traveled statewide educating public in ways of agriculture. Organized, staffed and themed booths, provided wool spinning demos and other related activities, encouraged sale of lamb products.

PRWRA Jennifer Ayers - Jennifer N. Ayres, Executive Director - Nell Personal Advancement Resources - P.O. Box 2, Clarkston, Michigan 48347 - http://www.nellresources.com - jennifer@nellresources.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Executive-level economist with a 14-year history within the oil and gas industry as a Senior Economist with Quaker State. Corporate experience is diverse and includes short-term and long-term forecasting, risk management, hedging, modeling, strategic planning, and market outlooks. Additional academic experience involves teaching a variety of economic coursework to both graduate and undergraduate students at various universities in Houston and New York. Earned a Ph.D. in Economics.

CORPORATE EXPERIENCE

Quaker State Company, Houston, Texas
1996 - Present
Senior Economist - Quaker State Exploration Company
Served as the sole economist within this multi-billion dollar oil and gas corporation. Provided information regarding oil and gas markets (prices, storage movements, drilling costs, supply and demand, risk management, outlook, econometric modeling, and statistical analysis), short-term and long-term interest rates, prices, profit planning, short-term and long-term forecasting, strategic planning, and inflation rates.

Major Accomplishments:
• Member of a team that started a new risk management group from ground zero, led by the Vice President of Crude Oil and Natural Gas Marketing; integrated trading and crude oil exchanges between upstream and downstream activities, and developed hedging strategies for risk management (added several million dollars in net income)
• Developed models that analyzed and forecast natural gas site-specific price differences (basis)
• Analyzed downstream oil margins and correlations between crude oil and oil products used to forecast crack spreads
• Developed Monte Carlo simulations of natural gas storage and natural gas prices using @Risk software (allowed a 95% confidence interval for storage levels)
• Produced on Oil and Gas Outlook in October 1996 and April 1997 that justified and explained long-term ten year forecast, short-term one year forecast, and oil and gas market outlooks
• Created a highly successful and accurate model that predicted natural gas storage movements
• Wrote an outlook of Canadian natural gas market, taking into consideration that it is a smaller market where weather is a greater factor

Quaker State Company, Houston, Texas
1984 - 1995
Senior Economist - Energy, Corporate Planning and Economics
Performed oil and gas related macroeconomic activities such as econometric modeling, statistical analysis, and forecasting. Conducted presentations to management on economic and oil and gas outlook. Served on various committees within industry associations.
Major Accomplishments:
• Developed a valuation of coal seam gas and coal reserves utilized in a potential acquisition
• Analyzed various energy tax proposals to determine their effect on the industry as a whole and on Quaker State in particular
• Contributed to a paper on the Strategic Petroleum Reserve, arguing for continuation of the fill rate that was submitted to the National Research Council

Texas Oil Corporation, Houston, Texas
1982 - 1984
Senior Economist - Economics Division, Corporate Planning
Worked with team to develop and refine econometric modeling, statistical analysis, and forecasting. Briefed management on economic outlook for energy industry. Assisted industry association committee members with gathering and processing economic and production data.

ACADEMIC EXPERIENCE

Houston Christian University, Houston, Texas
1985 - Present
Adjunct Professor of Economics
Provide instruction on the graduate level in macroeconomics and managerial economics (microeconomics, statistics, econometrics, risk analysis, market theory, and regulation).

Texas State University, Houston, Texas
1997 - Present
Instructor of Economics
Teach a graduate course in managerial economics.

New York University, StoneyBrook, NY
1976 - 1981
Assistant Professor
Taught microeconomic theory, econometrics, public finance, and mathematical economics within the graduate program. Served as acting director of the Institute for Urban Science Research in 1981.

Columbia University, New York, NY
1975 - 1976
Assistant Professor of Economics
Taught microeconomic theory and public finance to both graduate and undergraduate students.

EDUCATION

STATE UNIVERSITY OF NEW YORK at Stony Brook, New York
1975
Ph.D, Economics

NORTHEASTERN UNIVERSITY, Boston, Massachusetts
1970
Master of Arts - Economics - December 1970
Bachelor of Arts - Economics - June 1969

AFFILIATIONS

International Association for Energy Economics - Current Member
American Economic Association - Former Member
The Escape Center - Member - Fundraising activities for child abuse relief
Leukemia Society - Member - Fundraising

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Relationship Developer and Adult-Learning professional with ten years of experience within an investment company environment. Recognized by management for extraordinary client focus, detail orientation, industry knowledge, and a “does what it takes” attitude to “deliver exceptional customer service.” Recognized by clients for professionalism, outstanding presentation skills, and mastery of presentation subject matters.

Excellent oral and written communication skills combined with the ability to apply creativity and listening skills to develop effective client education and communication programs. Licensure includes Series 6, 7, and 63. Core competencies include:

· Client Relationship Management
· Classroom & Environment Management
· Consultative Selling
· Consultative & Group Training
· Client Communications
· Functional and Technical Training

PROFESSIONAL EXPERIENCE

STRONG CAPITAL MANAGEMENT, INC. – Menomonee Falls, WI
1994 to Present
SENIOR EDUCATION SPECIALIST — Strong Retirement Plan Services (1998 to Present)
Implement comprehensive education and communication programs for retirement plan participants. Serve as Lead Educator to 40 clients with the largest caseload on the Education team.
Key Accountabilities
· Consulted with clients in managing plan conversions and determining annual goals for ongoing employee education and communication; worked within negotiated budgets.
· Coordinated and facilitated on-site adult-learning programs (2 to 200 students per session), including Enrollment, Key Investment Concepts, Asset Allocation, Beyond the Basics, and Distribution Options.
· Collaborated with Sales, Marketing, Relationship Management, and Plan Administration teams to evaluate overall program effectiveness and ensure effective adult learning. Contributed to the sales consultation process.
· Mentored and trained new Education team members; cross-trained team members across the Retirement Plan Services organization.

Accomplishments
· Conducted more than 750 workshops in three years; consistently received an average eight-out-of-nine presentation evaluation rating by clients.
· Education team was rated “Best in Class” six years consecutively for participant education and communications in PLANSPONSOR magazine’s Defined Contribution Services Survey.
· Featured speaker at the Mid-Size Pension Conference in January 2003, the Profit Sharing Council of America Conference in October 2002, and in-house client conferences, 2000 to 2002.
· Served as a Volunteer Community Educator since 1996, presenting investment seminars to local adult and school age groups.

PREFERRED CLIENT REPRESENTATIVE (1996 to 1998)
Managed relationships with high-net-worth clients; assisted with exceptions and requests. Weighed demands against corporate policies and resolved issues to meet client and organizational needs. Challenged on a daily basis to organize and accomplish simultaneous tasks. Made pro-active welcome calls to new Preferred Clients.
· Developed and presented Preferred Client information sessions and seminars; coordinated seminars for local clients.
· Moderated various training sessions and meetings.

CLIENT ACCOUNT SERVICES REPRESENTATIVE (1995 to 1996)
Handled escalated client issues and requests. Served as the Shareholder Communications marketing liaison. Coordinated efforts with many areas of the organization including Legal, Accounting/Compliance, Research, and Printing.

INVESTOR SERVICES REPRESENTATIVE (1994 to 1995)
Performed customer service activities in a call center environment; volunteered to assist in-person shareholders within the Investor Center. Coordinated intra-department contests and created recognition for outstanding representatives. Developed internal training materials for new funds.

ALVERNO COLLEGE—Milwaukee, WI
1990 to 1993
COLLEGE ADMISSIONS COUNSELOR
Traveled throughout the Midwest to recruit and counsel prospective students in the admissions and scholarship/financial aid process. Contributed to marketing campaigns through public speaking and seminars. Coordinated major campus-preview events. Hired and supervised work-study students.
· During tenure, application rate within territory more than doubled while maintaining the same academic quality standards.

EDGEWOOD COLLEGE—Madison, WI
1988 to 1990
COLLEGE ADMISSIONS COUNSELOR
Similar duties and results as Alverno College.

EDUCATION & LICENSURE

BA (Secondary Education & Interpersonal Communication – With Honors)
1988
Marquette University, Milwaukee, WI

Post-graduate Coursework, Alverno College, Milwaukee, WI
1993 to 1996
Series 6, 7, and 63 licensure; training sponsored by Strong Capital Mgmt.
1994

COMMUNITY INVOLVEMENT

Planning Council – Al’s Run and Walk (current)
Board Member – Marquette Alumni Association (current)
Marquee Club Committee Member – Milwaukee Rep Theatre (current)
Big Sister – Big Brothers/Big Sisters of Wisconsin (1992 to 1999)

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Operations Management • Personnel Management • Materials Management
Inventory & Logistics • Purchasing & Procurement

Goal-oriented management professional with over 20 years’ progressive and stable experience in executive-level management positions. Offering background and qualifications in personnel and human resources administration, facilities management, operations administration, budgeting, materials, team leadership, security management, problem resolution, professional development, training and education analysis, public and motivational speaking, customer relations, research and investigation, international travel, report and forecast development. Understand intricacies of regulations governing personnel issues. Ensure subordinates remain in continual compliance with all health, safety and security directives and specifications, including those of OSHA and the EEOC.

CAREER ACCOMPLISHMENTS

· Managed facilities maintenance team responsible for the upkeep of 490,000 square feet of commercial building space.
· Managed all aspects of logistics, transportation and delivery support functions for assigned U. S. Marine Corps units.
· Spearheaded and implemented cost control measure resulting in $40,000 in annual savings for assigned unit.
· Chosen from 2,000 qualified candidates to serve as liaison aboard the USS Tripoli in support of logistics operations between Marine Corps and Navy personnel.

MOST RECENT POSITION

Shipping/Freezer Supervisor, Cagle’s, Inc., Perry, GA
2004 - present
· Direct activities related to inventory, warehousing, shipping, customer service, job tracking, payroll, and personnel management of 9 subordinates for a world-class food processing plant.
· Schedule loading of up to 8 trucks per shift, ensuring trailers meet cold storage specifications; monitor loading processes.
· Process purchases orders and maintain accurate, current inventories using customized computer database, as well as manual inventory processes.

PROFESSIONAL EXPERIENCE
OPERATIONS MANAGEMENT

· Planned, directed and coordinated human resource management activities, maximizing the strategic use of human resources and maintaining facilities maintenance department.
· Provided supervision for the equipment and supply manager, the maintenance supply manager, and all personnel responsible for the performance and management of equipment maintenance.
· Analyzed maintenance management and personnel functional areas, proficiently utilizing equipment and materiel.
· Assigned to the completed functions required by the maintenance information systems coordination office to ensure the proper functioning of the field maintenance subsystem of the Marine Corp Integrated Maintenance Management System.
· Interacted with management to formulating and implement administrative, operations, and customer relations policies.
· Analyzed expenditures and other financial reports to develop plans, policies, and budgets for increasing profits.

PERSONNEL MANAGEMENT

· Supervised and monitored the work activities of subordinates and staff.
· Developed employment policies, processes, and practices, and recommended changes to executive management personnel.
· Met with team leaders and supervisors to resolve grievances.
· Conducted new employee orientation to foster positive attitude toward company objectives.
· Wrote directives advising department managers of organizational policy in personnel matters.
· Maintained records and compiled statistical data to identify and determine causes of personnel problems.
· Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organizational personnel policies and practices.
· Planned, directed and coordinated the training activities of all personnel under personal authority.
· Analyzed training needs to develop new programs or to modify and improve existing programs.

TRANSPORTATION & LOGISTICS

· Reviewed transportation schedules, personnel assignments and routes, to ensure compliance with standards for personnel elections, safety, and contract terms.
· Orchestrated activities relating to dispatching, routing and tracking of transportation vehicles, aircraft and railroad cars.
· Monitored the process of investigation and response to complaints relating to operations department.
· Directed team responsible for tariff classifications, billing preparation, mode of transportation and destination of shipment.
· Inspected and supervised the maintenance of equipment, vehicles, and facilities and enforced all applicable regulations.

MATERIALS MANAGEMENT, PURCHASING & PROCUREMENT

· Oversaw procurement process, including research and testing of equipment, vendor contacts, and approval of requisitions.
· Negotiated and authorized contracts with equipment and materials suppliers.
· Formulated, implemented and interpreted policies and procures.
· Developed plans to meet expanded needs, such as increasing capacity of facilities, or modification of equipment.
· Authorized repair, movement, installation, or construction of equipment, supplies, and facilities.
· Analyzed data, trends, reports, consumption and test results to determine adequacy of facilities, and system performance.
· Investigated and evaluated new developments in materials, tools, and equipment.
· Forecast consumption of utilities to meet demand or to determine construction, equipment, or maintenance requirements.
· Developed, prepared and distributed reports, directive, records, work orders, specifications for work methods, and other documents.

EMPLOYMENT HISTORY

Materials/Packing/Inventory Support Services, U.S. Air Force Logistics Center, Robins AFB, GA
2001-2002

Operations and Project Management, One Source, Atlanta, GA
1999-2001

MILITARY SERVICE

Transportation/Facilities/Communications/Operations Management, U. S. Marine Corps
1978-1999

EDUCATION

Graduate, Austin High School, Chicago, IL

TRAINING

Chapman College, 29 Palms, CA
Public Speaking, Communications, English, Math

U.S. Marine Corps, Various Locations
Advanced Staff NCO Administrative Academy, Personnel Administration, Marine Corp Leadership, Advanced Staff NCO Non-Resident Program, Ground Safety Managers Training, Logistics and Embarkation Specialist Course, Substance Abuse Information Program, Maintenance Management Course.

Additional Employment-Related Coursework
Total Quality Management, Equal Opportunity Representative, Public Speaking,
Written Correspondence, Assertiveness Training, Safety and First Aid

COMMUNITY SERVICE AND AFFILIATIONS

Local Coordinator, Habitat for Humanity, Cobb County GA
Volunteer Driver, Meals on Wheels, Marietta, GA
Volunteer Team Member, Boy and Girls Scouts of America, Various locations
Little League Basketball Coach, Gwinnett County

HONORS & AWARDS

United States Armed Forces
Meritorious Service Medal • Navy Achievement Medal • National Defense Service Medal
Armed Forces Expeditionary Medal • 3 Letters of Commendation • 8 Letters of Appreciation
Cobb County Division of Habitat for Humanity
Letter of Appreciation

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Elementary School Teacher seeking to secure a public school teaching position utilizing extensive past experience as an educator.

Creative, dedicated, versatile, flexible, conscientious and enthusiastic educator, with over 25 years of results directling academic and personal development. Dedicated to teaching children to achieve their maximum learning potential. Direct expertise in the following areas:

• Classroom Management • Curriculum Design and Development
• Children's Literature • Individualized and Small Group Instruction
• Integration of Subjects • Parent Involvement
• Implementation Strategies • Student Assessment
• Student Motivation • Student Evaluation

EDUCATION AND CREDENTIALS

Northwestern University, Evanston, IL
1980
M.A., Education

Arizona State College, Phoenix, AZ
1967
Bachelor of Science, Elementary Education
GPA: 3.6

Certifications
• Renewed Teacher's Certificate for State of Arizona / 2002.
• Completed Teacher Certification process for the State of Arizona / 2002.
• Provisional Elementary Education - K-8, State of Arizona.
• Standard Elementary Teaching, K-9, State of Illinois.

PROFESSIONAL EXPERIENCE

LINCOLN JUNIOR HIGH SCHOOL, Chicago, IL
1991 - Present
Language Arts & Social Studies Teacher
Taught two Language Arts and four Social Studies classes. Instructed students in subject matter utilizing various teaching methods, including discussions, cooperative learning, demonstrations and materials to supplement presentations.
• Designed, organized, implemented and evaluated lesson plans.
• Sent quarterly progress reports to parents.
• Utilized variety of resources to coordinate curriculum to accommodate the different learning styles and needs of students.
• Counseled students with academic and personal problems and participated in faculty and professional meetings, educational conferences, and teacher training workshops.

WASHINGTON ELEMENTARY SCHOOL, Chicago, IL
1983 - 1991
Elementary School Teacher
Developed teaching style focused on sound classroom management, creating a happy classroom atmosphere. These techniques demanded high expectations as well as provided respect, dignity and self-worth to each individual student. Bought a high level of energy to teaching constantly looking for new ways to motivate students to learn.
• Designed, organized, implemented and evaluated lesson plans. Evaluated student work and progress.
• Maintained motivating, productive learning environment by organizing time, space and resources with sound classroom rules, holding students accountable for their actions, and implementing consistent and fair consequences.
• Trained clinical student teachers in reading and language lessons. Demonstrated flexibility in helping restore educational process for students during emergency situation.
• Commended by principals, administrators and community for helping organize relief efforts and providing emotional support to students and parents.
• Developed behavior contracts for students and facilitated communication between students, parents and principal in the implementation.

JEFFERSON ELEMENTARY SCHOOL, Chicago, IL
1978 - 1983
4th and 5th Grade Teacher

JACKSON ELEMENTARY SCHOOL, Chicago, IL
1972 - 1978
4th and 5th Grade Teacher

WILSON ELEMENTARY SCHOOL, Chicago, IL
1967 - 1972
4th Grade Teacher

AFFILIATIONS AND ACTIVITIES

• Member, National Education Association / Illinois Education Association
• Secretary, Local IEA Teacher's Organization

ADDITIONAL HIGHLIGHTS

• Obtained Masters of Arts degree in Education and maintained a GPA of 4.0 while teaching full-time. Completed post Masters course work, with concentration in reading.
• Presented teacher in-service workshop on classroom management: "Discipline with Dignity."
• Co-authored and presented several curriculum guides and objectives for school district programs and projects.

PRWRA Marleen Alexander - M. Alexander & Associates, Inc. - Email: marleena@comcast.net - http://www.iwillassistyou.net

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PERSONAL

Sensitive, creative and patient Special Education teacher with over 12 years of experience in championing educational and developmental student needs. Masters-prepared professional who works collaboratively to develop innovative, age-appropriate solutions for behaviorally and emotionally challenged K-4 students.

Determined and tireless worker who forges strong relationships with other educators, administrators and parents. Additional experience in delivering presentations, grant writing and providing full-time care for special needs children.

EDUCATION

Fitchburg State College, Fitchburg, MA
1997
M.Ed. in Early Childhood Education

Lesley College, Cambridge, MA
B.S. in Education
Dual Certification in Moderate Special Needs and Elementary Education with a Minor in Psychology

TEACHING EXPERIENCE

Alternative School, Lowell, MA
1998 - Present
Special Education Teacher
• Design and implement curricula to meet the individual needs of behaviorally/ emotionally challenged special needs students.
• Brainstorm and strategize comprehensive behavioral management plans with teachers, aids and parents.
• Chosen as Team Chairperson to lead development and implementation of individualized educational plans.

Summer School Program, Lowell, MA
2003
Fourth Grade Teacher
Implemented and supplemented age-appropriate curricula to meet the needs of fourth grade students working below grade level.
• Received "Excellence in Teaching" award from school principal.

Concord Public Schools, Concord, MA
2001
Inclusion Specialist
• Designed interactive workshop to facilitate understanding of daily disability challenges faced by students.
• Trained staff of 25 to work with children of varying disabilities in a regular camp setting.
• Collaborated with staff and designed activities to include a seven-year-old girl with tuberosclerosis in the regular Concord Recreation Program.

Donahue Elementary School, Lowell, MA
1995 - 1998
Third Grade Teacher
• Implemented and supplemented curricula in a regular third grade classroom.
• Teamed with Chapter I, ESL and Special Education teachers and devised curricula to meet the individual needs of the student population.
• Developed and taught thematic units to enhance student involvement and participation, such as a class company owned and operated by students.

Reilly Elementary School, Lowell, MA
1992 - 1995
Behavior Management Program Teacher
• Developed a behavior management program that provided a positive and nurturing environment for students in grades 1- 4.
• Implemented strong comprehensive behavior modification programs to coincide with individualized academic programs.
• Conducted home visits that linked home and school as partners in development.

RELATED EXPERIENCE

Innovative Teacher Mini-Grant, The Reynolds Foundation
Grant Recipient
• Innovative Teacher Mini-Grant, The Reynolds Foundation
• Wrote extensive grant request that won funding for a teacher-developed unit to match the Massachusetts Curriculum Frameworks. Titled Creating the Sky, it was a program that allowed children to create a sky consistent with the Earth and Space Science Strand.
• Camp Fatima Counselor, Exceptional Citizens' Week
• Abraham, NH
• Summers 1996 - Present

Camp Fatima
Counselor, Exceptional Citizens' Week
• Selected as counselor at Camp Fatima: a charitable overnight summer camp for disabled children. Requested to return for9 consecutive summers.
• Paired with one severely disabled camper and performed all living, health and personal care needs for an entire week.
• Led local fund-raising events such as bake sales and donor drives throughout the year to benefit camp.

Lowell Public Schools, Lowell, MA Spring
Behavioral Consultant
• Developed and presented 5 interactive workshops for teachers and administrators on behavioral management at the Sullivan Elementary School.

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Ellen Green
2503 Second Avenue, Denver, CO 73207 / Tel# (628) 555-0032 Email: elleng@myisp.com

Teacher

SUMMARY

Elementary School Teacher with six years of experience. Dedication to the profession of teaching and overall student development recognized by awards and commendations. Innovative integration of technology and hands-on activities to support learning concepts. Earned Bachelor of Arts in Teaching and Colorado Teaching Certificate for K-8.

HIGHLIGHTS

· Dedicated to meeting the individual needs of children using creative, engaging methods.
· Skilled in team teaching and interfacing with parents, colleagues, and administration.
· Excellent program development and strategic planning skills, including design of after-school enrichments and remediation programs.
· Experienced with a range of student ages, from preschool through middle school and junior high.
· Top awards and evaluations received during short teaching tenure.

EXPERIENCE

LINCOLN ELEMENTARY SCHOOL, Denver, Colorado
2001 - Present
Teacher
Managed classroom of 2nd and 3rd grade students, teaching all subjects including gym, art, and music. Developed lesson plans that met varied student needs, evaluated and assessed children’s development, and implemented study methodologies to enhance children’s progress. Attended teacher in-services and staff meetings, maintaining strong relationships with fellow staff and administrators.
· Selected as “Model Classroom” by administration for emphasis on clear goals and objectives for each lesson.
· Awarded top performance rating in principal's evaluations due to individual assistance designed for students with special needs.
· Generated classroom excitement by introducing hands-on lessons and programming.
· Pursued new learning tools to enhance educational programs.
· Inspired and motivated children in art and craft design utilizing natural materials. Third grade students won 1st place in annual art competition, second grade students earned 2nd place.

GREATER DENVER SCHOOL DISTRICT, Denver, Colorado
1998 - 2000
Substitute Teacher
Managed classrooms, followed lesson plans, and provided instruction relative to English, math, history, and science at the middle school level. Continually maintained student interest and provided an interactive atmosphere. Hired as full-time replacement teacher due to established positive reputation. Attended parent conferences and PTA sponsored events.
· Effectively implemented available lesson plans to ensure continuity of instruction.
· Integrated technology across curriculum providing additional classroom resources and enabling hands-on use of computer equipment.
· Participated in multi-class, multi-age activities to increase student interpersonal skills.
· Devised and implemented cross-curricular units to link math and history concepts.
· Created after-school literacy centers, involving 30% of students voluntarily.

FREEDOM PRESCHOOL, Colorado Springs, Colorado
1997 - 1998
Instructor
Observed students to ascertain their interests, background, learning styles, maturity level, and parent preferences. Organized personal learning activities to meet each student’s needs.
· Assisted students by providing individualized instruction based on observation.
· Produced narrative reports to inform parents of progress and challenges.
· Maintained healthy and safe environment for children to explore without undue risks.
· Advised parents on their children’s readiness for kindergarten.

GARFIELD ELEMENTARY SCHOOL, Golden, Colorado
1996 - 1997
Teaching Assistant
Interned in 4th grade classroom by teaching all subjects, administering and correcting tests, recording attendance, and exercising needed discipline.
· Co-directed district-wide spelling bee involving over 250 student participants.
· Conducted after school “Math Olympiad” program to provide additional challenges.
· Initiated school’s participation in nationwide oration and writing contests.
· Coordinated 4th grade fundraiser that raised over $2,000.

EDUCATION

Bachelor of Arts (Elementary Education), 1998
Central Colorado College, Boulder, Colorado

CREDENTIALS AND AWARDS

Elementary Teaching Credential, Colorado, Grades K-8
National Teacher Certificate
Preschool Certificate
Outstanding Student Teacher – May 1996
Golden Key National Honor Society Member

VOLUNTEER

Rainbow Babies and Children’s Hospital - Reach Out and Read Program

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

A committed and enthusiastic teaching professional with over 25 years comprehensive experience in positions involving instruction, leadership, curriculum development, and educational administration.

AREAS OF PROFESSIONAL STRENGTH

• Creates exceptional rapport with individuals of all ages, ethnicities, and socioeconomic backgrounds.
• Communicates well with diverse populations in written, verbal, and presentation formats.
• Proven skill in leading teams, building consensus, and motivating others to reach their fullest potential.
• Handles multiple tasks with speed, accuracy, and efficiency.

CORE COMPETENCIES

• Organizational Development • Leadership/Supervision
• Teaching/Training • Project Coordination
• Curriculum Development • Management/Administration
• Grant Writing • Decision Making
• Conflict Resolution • Critical Thinking
• Problem Solving • Strategic Planning

EDUCATION & LICENSURE

Colorado State University, Fort Collins, Colorado
Ph.D, Vocational Education Administration

University of Colorado, Boulder, Colorado
Masters, Library Media

Southern Illinois University, Edwardsville, Illinois
B.A., Secondary English, Speech, and Library Media

Licensure Includes:
Early Childhood Director License (current)
Colorado Master Teacher's License, Colorado Elementary/Secondary Principal License (current)

PROFESSIONAL HISTORY

Greely Community College, Greeley, Colorado
2001 - Present
Teacher

Phitsanulok High School, Phitsanulok, Thailand
2000 - 2001
Teacher

State Agrarian University, Saratov, Russia
1999 - 2000
ESL Teacher

St. Theresa Valley School District, Longmont, Colorado
1998 - 1999
Teacher

Adult Learning Center, Greeley, Colorado
1996 - 1998
Night School Administrator/Daytime Instructor

Valley School District, Greeley, Colorado - Loveland, Colorado
1993 - 1997
Substitute Teacher-Thompson R2

Berthoud Middle School, Berthoud, Colorado
1988 - 1993
Media Specialist/Supervisor

Valley School District, Loveland, Colorado
1963 - 1988
Library Coordinator/Teacher-Thompson R2

COMMUNITY INVOLVEMENT

• Rotary International Volunteer
• Loveland City Council Member (1988-1992)
• Former State Executive Board Member

PRWRA Gretchen Gaede - The Write Words - Fort Collins, Colorado 80524 - http://www.writewordsonline.com - gretchengaede@frii.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

• Skilled, enthusiastic educator with broad experience in teaching and training those of all ages in either corporate or public settings. Enjoy working with groups and individuals to make a difference in their lives. Resourceful, patient and optimistic.
• Training expertise includes curriculum development, lesson planning, testing and evaluation, group instruction, motivation, tutoring, and workshops.
• Over two years of Human Resources experience that included safety training and incentive programs, substance abuse education, benefits counseling, and safety tracking systems. Additional experience in Office Administration.
• Outstanding listening and writing communication skills. Create stimulating, friendly learning environments that encompass structure, mutual respect and cooperation.

EMPLOYMENT EXPERIENCE

Hoover School District, Hoover, Pennsylvania
1995 - Present
Fulton School District, Fulton, Pennsylvania
1989 - 1992
Wilson School District, Wilson, Pennsylvania
1985 - 1987
Cornersburg Central School District, Cornersburg, Pennsylvania
1984 - 1989

SUBSTITUTE TEACHER / TEACHER
• Taught health education, physical education and adaptive physical education to students from pre-school through grade 12. At high school level, taught other subjects as needed.
• Refined ability to communicate with groups and individuals while instructing. Adapted physical education activities for physically- and learning-challenged students.

MedCo, Appleton, Ohio
1994 - 1995
OFFICE ASSISTANT
• Performed office functions (e.g., accounts payable, supplies purchasing, inventory management, and work schedule tracking) at medical supplies company. Designed inventory tracking system that significantly improved productivity while reducing costs.

Shaker Steel Corp, Fulton, Pennsylvania
1992 - 1994
HUMAN RESOURCES / EMPLOYEE ASSISTANCE PROGRAM DIRECTOR
• Evaluated and processed claims in multi-plant operation of 3,000 employees. Interacted with workers, physicians and insurance companies to coordinate the workers' safe and expeditious return to the work force. Slashed workmen's compensation cost from $8 million to less than $5 million within 6 months.
• Applied knowledge gained regarding inherent risk factors in various areas of steel production to create a safety incentive program. Dialoged with computer programmers to develop an automated tracking system for bonus incentive points, which resulted in reduction of mill accidents and injuries.
• Developed and organized substance abuse program that identified appropriate resources to assist employees dealing with emotional, drug, alcohol or other problems. Within short timeframe, provided aid to 100+ employees, contributing to their retention as employees.
• Visited rehab centers to select appropriate facility for short term/long term treatment plans.

Patrick's Pub & Grille, Shockton, Pennsylvania
1989 - 1992
BAR MANAGER
• Scheduled and trained employees; ordered and stocked supplies; served clients. Primary contributor to increasing customer satisfaction and retention.

PROFESSIONAL ASSOCIATIONS

• Pennsylvania State Education Association
• National Education Association
• Pennsylvania State Association - Health, Physical Education, Recreation and Dance
• Active Member of Trumbull County Children Services Board

CERTIFICATIONS

• Pennsylvania Teacher Certification - Health and Physical Education - K-12

EDUCATION / CONTINUING EDUCATION

Gannon College, Erie, Pennsylvania
2003
Theology coursework

Hoover School District
1995
In-service programs

Slippery Rock University, Slippery Rock, Pennsylvania
2002
Health Education seminars

Graduate-level project
Evaluated adapted physical education teacher preparation program at Slippery Rock University. Created testing standards to evaluate students in teacher preparation program as well as clients involved with adapted physical education program. Testing standards program was implemented and is currently still in use.

Slippery Rock University, Slippery Rock, Pennsylvania
B.S., Health and Physical Education
1989
B.A., Communication
1984

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Librarian Technical Assistant with over eight years of Public Library experience. Works with patrons, management, co-workers, and outside library personnel. Noted for management, technical, and supervisory skills. Highlights include:

• Research scientific and technical information requests using reference tools and computer services.
• Perform all aspects of coordinating interlibrary loans.
• Collection development including science materials, CD's, books, maps, and microfiche.
• Knowledge of OCLC and other online library information systems.
• Proven ability to analyze, determine necessary corrections, and make recommendations to provide solutions for library practices.
• Teach classes on library skills and database searching to school groups and library patrons through public schools and community education programs.

ACCOMPLISHMENTS

- Have written and been awarded several grants for books, programs, and materials for traveling displays.
- Expanded the interlibrary loan number by 100% within the past three years.
- Expert in searching OCLC and other databases.
- Conducted mercury contamination research and report writing for the National Science Foundation.

EMPLOYMENT

Public Library, Idaho Falls, Idaho
1994 - Present
Librarian Technical Assistant
• Assist patrons with research, computers, and word processing.
• Provide materials for patrons - help with online searches using the Internet and other databases.
• Process nationwide interlibrary loans using OCLC.
• Aid in collection development and purchase of special collections as well as current adult reading materials and library software.
• Responsible for all materials sent to the bindery.
• Keep statistics for interlibrary loans; supervise Library Pages, and secure the Library at night.

EDUCATION

College of Idaho, Caldwell, Idaho
Bachelor of Science, Biology

Boise State University, Idaho Falls, Idaho
Geology

George Mason University, Fairfax, Virginia
Awarded Scholarship for a "Women in Science" Masters Level Physics Program.

Continuing Education
Eastern Idaho Technical College, Idaho Falls, Idaho. Grant Writing, Beginning and Intermediate Word, Beginning Excel, Creating Web Pages, and Windows File & Disk Management. (2000-2001)

Workshops: Gates Foundation Training - Internet Searches, PowerPoint, Teleconferences including Soaring to Excellence Series, FirstSearch and Lili Database Searching.

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

TECHNICAL TRAINER / TECHNICAL CONSULTANT / CUSTOMER SUPPORT

Experienced technical training, change manager, IT systems training, employee development team leader, multiple years of solution project achievements. Expert at analyzing projects that require strategic thinking and that affect overall company objectives. Enjoys direct contact with customers and clients, negotiating or selling ideas, technologies or methodologies.

SKILLS SUMMARY

· (MIS) Management Information Systems
· Communication Network Administration
· (IRM) Information Resource Management
· Computer Organization and Logic
· Performance/Capability Improvements
· Technical Project Management
· Technical Team Development/Training
· Computer Programming and Data Structures
· Telecommunication Course Instruction
· Call Center Management Expertise
· Local Resident/Onsite Customer Training
· Cost Analysis/Budgeting
· Customer Relationship Management
· Team Focused Coach/Leader/Counselor
· Growth Planning/Technical Leadership
· Live-on-Line / Web-Based Training

LANGUAGES
Assembly, C, COBOL, Exec 2, JCL, Ingres SQL & Report Writer, Pascal, PL/C, Rexx, RPG
SYSTEMS
UNIX Workstation, HP-UX UNIX 8.07, IBM VM/CMS, Macintosh O/S, MS-DOS, MS-Windows
CERTIFICATIONS
Pursuing completion of A+, Network+, and MOUS certifications
Licensed as a NC Real Estate Agent, Broker’s License, Certified as a NC Loan Officer

EDUCATION

NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC
Bachelor of Science Degree in Computer Science & Engineering (May 1991)

SUMMARY OF QUALIFICATIONS

· IT instructor who builds strong and cohesive engineering and operational teams; is known for setting challenging goals, building strong client relationships and doing whatever it takes to deliver the highest quality of products and services.
· A strong leader and trainer – sought out to manage business critical operational changes that require new systems training, network or telecommunication system training and employee development; highly technical and highly personal coach. Proven ability to develop teams and processes that enable top growth, profitability and efficiency.
· 6+ years of experience as a Technical Training Instructor and Course Developer for new and existing product lines. Responsibilities included course development and delivery, lab installations, and onsite consultation for Nortel’s Call Center products and applications.
· Highly successful combinations of delivery methods to energize and relay information among peers and customers through leader-led presentations, interactive hands-on training, remote access training (RAL), and “live on-line” interactive training.
· Expertise building cross-functional teams and relationship with various internal organizations, vendors, and customers to achieve a better understanding of departmental needs, streamline processes, and exceed customer expectations.
· Successfully analyze future needs, vendor partnerships and make arguments for cost and functionality enhancements of IT products across diverse customer lines.
· Known as an aggressive self-starter with proven leadership and organizational skills, tying in effective oral, written and interpersonal communication skills.

PROFESSIONAL EXPERIENCE

MICONDIA TECHNOLOGIES, Cary, NC
2000 – 2002
Manager & Training Facilitator
· Served as technical instructor responsible for designing, implementing and facilitating telecommunication courses for Nortel Networks and their associated customers.
· Built courses that addressed various aspects of Call Center maintenance, telephony and non-telephony features, applications, protocols, trouble-shooting and management capabilities. Courses were delivered both in-house and at customer on-sites.
· Provided “live-on-line”, web-based training.
· Responsible for developing, reviewing, and updating all courseware. Coordinate maintenance efforts for all Nortel lab/classroom equipment and configurations.

FLEXTRONICS, Raleigh, NC
1991 – 2000
Senior Training Specialist
1997 – 2000
· Technical instructor working to design, update and facilitate telecommunication courses for internal and external customers.
· Courses included: Network Automatic Call Distribution, Call Center Management Information Systems, Intelligent Call Management, CompuCall, Symposium Call Center Servers, Service Orders and Service Orders via Remote Access Learning technology.
· Courses were delivered both in-house and at customer on-sites, including international travel. Provided “live-on-line”, web-based training.
· Served as the “subject matter” expert for each course, reviewing design documentation, updating courseware and maintaining all lab/classroom equipment and configurations.
· Course developer for the three new SCCS courses, including ordering and installation of equipment.
Senior Systems Support Engineer
1991 – 1997
· Provided 1st and 2nd tier Customer Support for Call Centers implementing NACD using Nortel’s DMS-100 Telephone Switching Systems and the RT1000 UNIX-based Management Information Systems, providing real-time updates, load management, resource planning, forecasting, scheduling, and historical reporting for the Call Centers.
· Responded to system outages and degradations within Customer expectations. Provided onsite consultation and training services for Regional Support and Customers within the United States, the United Kingdom and Australia.
· Managed onsite visits for new installations and upgrades, verification office tests and emergency recoveries.
· Collaborated with design and verification groups in ongoing development and testing of new features and releases.
· Designed test plans for verification and validation of the NACD/RT1000 MIS.
· Offered a “field perspective” and feedback to product line management and marketing primes.
· Assisted peers in the development of technical expertise.

PROFESSIONAL TRAINING

Professional Courses

· Management Assessment Program (MAP)
· Seven Habits of Highly Effective People
· Business as Unusual
· Leadership thru Feedback
· Project Management
· Time Management
· Managing Customer Relations
· Assertion and Conflict Resolution
· Collaborative Meetings
· Negotiating to Yes
· Selling Your Ideas

John M. O'Connor - john@careerproresumes.com - http://www.CareerProResumes.com