Resumes by Career: Gaps in Work History

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAKE DECORATOR

• Creative
• Eye for detail
• Flexible to changing priorities
• Excellent organizational skills
• Noteworthy interpersonal skills
• Establish and maintain well-organized work area
• Comply with all food safety and sanitation standards
• Maintain high quality standards and product integrity
• Exceptional reading, writing and communication skills
• Use production list to meet product needs throughout the day
• Effectively merchandise all cake items according to plan-o-gram
• Versatile, enthusiastic, hardworking individual; driven to meet or exceed expectations
• Assist customers with bakery products or purchases using suggestive selling techniques
• Work well as a team member with people of all professional levels and of various cultures
• Computer systems knowledge includes Art Deco, Kopy Kake, Telxon, ACR, Label Machine

PROFESSIONAL EMPLOYMENT

Shop-a-Lot, Hermitage, Pennsylvania
2002 - Present
CAKE DECORATOR
• Receive special orders from customers for cakes, pies, tortes, decorated cookies, etc. Decorate cakes and pastries; duplicate customer-supplied drawings by free-hand or with Kopy Kake.
• Prepare a wide variety and assortment of fresh and appealing cake items. Assist bakery manager when ordering ingredients and decorator supplies. Rotate product to ensure optimum freshness.
• Introduced use of airbrush to cake business. Incorporated use of popular character images and recommended placing picture cakes in showcase. Saw immediate increase in cake business.

Farrell Bakery, Farrell, Pennsylvania
1996 - 1997
CAKE DECORATOR
• Produced quality, appealing cakes to customer orders with consistent, on-time delivery.

Tastee Bakery, Hermitage, Pennsylvania
1989 - 1995
CAKE DECORATOR
• Constructed beautiful cakes for special orders. Skilled in creating royal icing flowers. Reputation spread by word / taste-of-mouth, resulting in significant increase in volume of orders.

EDUCATION / TRAINING

Trumbull County Joint Vocational School, Warren, Ohio
1986
Certificate, Advanced Cake Decorating

Badger High School, Kinsman, Ohio
1984
Graduate

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CLINICAL PHARMACIST

LICENSED IN NEW JERSEY AND CALIFORNIA
DOCTOR OF PHARMACY – University of New Jersey, 1989
BACHELOR OF SCIENCE, MICROBIOLOGY – University of New Jersey, 1985

Highly committed clinical pharmacist with broad experience in managed care / pharmacy benefit management. Strong ability to safely and efficiently dispense drugs. Sound understanding of the principles underlying pharmaceutical care, with an ability to recognize therapeutic incompatibilities. Adept interpersonal and communication skills, with expertise interacting with consumers, medical staff and administrators. Proactive leadership in the development, implementation, and analysis of disease management programs.

· Disease Management Program Development
· Drug Information Support
· Patient Counseling
· Inpatient and Outpatient Dispensing
· Patient-Physician Education Materials
· Exceptional Verbal, Written & Planning Skills

Career Chronology

Stay-At-Home Parent/Volunteer Child & Mothers League International
1997–Present
Associate Director, Clinical Services – AGI Managed Care, Inc.
1995–1996
Therapeutics & Outcomes Manager – ABC Pharmaceutical Services
1993–1995
Clinical Pharmacy Manager – ABC Pharmaceutical Services
1991–1993
HMO Pharmacy Consultant – New Jersey Pharmacists Association
1990–1991
Hospital Pharmacy Resident – New Jersey Community Hospital
1989–1990
Pharmacy Intern – University of New Jersey Medical Center
1987–1989

Dispensing Pharmaceutical Experience

NEW JERSEY PHARMACISTS ASSOCIATION (NPA) — Clifton, New Jersey
HMO Pharmacy Consultant
Based on-site at Health Line of New Jersey, a 100,000 member HMO in Flint, NJ. Primary care physicians assumed some financial risk for the amount of money budgeted for health care services per patient enrolled in the health plan.
· Restructured physician prescribing profiles; advised physicians of their outpatient pharmacy costs, recommending alternative efficacious therapies aimed at reducing financial risk.
· Created a survey for data collection to assist improvement of the physician-detailing process.

NEW JERSEY COMMUNITY HOSPITAL — Englewood Cliffs, New Jersey
Hospital Pharmacy Resident
· Promoted a concurrent, hospital-wide adverse drug reaction reporting program.
· Conducted personal consultations and training on glucometer use to patients with diabetes.
· Provided clinical and distributive services in both the inpatient and outpatient pharmacies.
· Solo pharmacist weekend duty; verified prescriptions and checked medications.

UNIVERSITY OF NEW JERSEY MEDICAL CENTER — Bloomfield, New Jersey
Pharmacy Intern
· Performed services related to the preparation and dispensing of drugs and other pharmaceutical supplies in accordance with physician prescriptions.

Managed Care Experience

AGI MANAGED CARE, INC. — Edison, New Jersey
Large independently-managed subsidiary of AGI & Co. Inc. AGI supports client’s outpatient pharmacy coverage via a nationwide network of more than 55,000 retail pharmacies and 13 mail-order pharmacies.
Associate Director, Clinical Services
Based on-site at the Hills Management Program (HMP), AGI’s largest client. Provided clinical pharmacy coordination of HMP’s mail-order pharmacy benefit.
· Provided clinical pharmacy expertise while accompanying AGI lobbyists to Montclair.
· Ensured timely responses to requests for internal drug information; therapeutic appropriateness, clinical, and financial reviews of individual drugs or current pharmacotherapy for specific diseases.
· Mediated external customer service follow-ups requiring clinical input; verbal and written to both individual members and program administrators.

ABC PHARMACEUTICAL SERVICES — Bedminster, New Jersey
Formerly a subsidiary of Logan Health Group, now consolidated with Kings Express.
Therapeutics and Outcomes Manager
Spearheaded “BreatheRight,” a disease management program of interventions to promote appropriate, cost-effective therapy and improve outcomes.
· Collaborated with colleagues (clinical, systems, and statisticians) and physicians to develop utilization data “triggers” to identify patients and physicians for inclusion in the BreatheRight program.
· Pioneered the development of patient education materials and physician correspondence, in collaboration with marketing and legal departments.
· Published joint author of two asthma management articles, “Evaluating & Identifying the Effects of Asthma,” Annals of Asthma & Immunology; and “How to Use Claims Databases to Document Cost Centers,” Archives of Asthma Medicine.
· Planned and coordinated BreatheRight Advisory Panel conference, obtaining endorsement for the program; panel consisted of local and national asthma experts to help in the identification of at–risk asthma patients.

Clinical Pharmacy Manager
· Planned and co-led Pharmacy & Therapeutic Committee meetings, providing accurate, rapid responses to requests for drug information; collaborated in formulary development and evaluated therapeutic benefits and cost-effectiveness of new drugs.
· Assessed data on client HMO’s outpatient prescription drug use during bi-annual on-site visits, presenting recommendations to promote a quality, cost-effective drug management program to plan administrators.

Publications

Co-authored “Evaluating & Identifying the Effects of Asthma,” Annals of Asthma & Immunology, 1995
Co-authored “How to Use Claims Databases to Document Cost Centers,” Archives of Asthma Medicine, 1995

Presentations

ABC’s BreatheRight Program: Outcomes Measurement & Tracking, 1996
BreatheRight: The Diversified Process, 1995
Conducted numerous presentations in diverse venues between 1989-1993

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Offers more than 4 years of customer service experience, 3 years as a production coordinator with American Airlines, and extensive volunteer work. Completed airline travel program and a travel agency course. Interacted with a wide range of professionals representing all age groups, nationalities, and cultures. Canadian citizen with a U.S. visa. Traveled throughout Germany, Austria, Spain, Norway, Sweden, France, Canary Islands, and London, as well as all throughout Canada and the U.S. Lived in Canada, Houston, New Orleans, and Norway. Speaks fluent English and can communicate in French with a minimum usage of Norwegian.

EDUCATION AND TRAINING

Atlantic School of Airlines
Diploma, Airline Travel
Course study included reservations, ticketing, and flight attendant services

Travel Agency Course
Intra Travel

Tomball College
Completed French II Conversational French Course.

EXPERIENCE

Ready-Made Foods
Product Sampling Representative (1 Year)
• Represented Ready-Made Foods in a freelance capacity to promote products.
• Recognized with repeat assignments within one of the largest grocery store chains based on excellent sales skills in approaching customers, and for dependability and self-motivation.

Exxon
Hospitality Greeter and Liaison (10 Years)
• Worked with families of Exxon employees moving to Norway, greeting families at the airport and serving as a temporary liaison to ensure they became acclimated to Norway's culture and amenities.
• Provided hospitality services for monthly meetings of a women's group with up to 30 members.
• Served as Third Vice President for Hospitality Services and participated in leading this service group (assisted wives of Exxon employees moving to Houston, planned and organized monthly networking functions, and created themes to promote participation).

Harrington Car & Truck Rental
Customer Service / Office Manager (3 Years)
• Greeted customers, answered inquiries, provided information, resolved problems, and handled various administrative activities.
• Interacted with company fleet managers.

Lansing Aircraft - Chelsey Division
Production Coordinator (3 Years)
• Prepared production schedules to make parts for Lansing 232s, 543s, and 332s.

Additional Experience
Teacher's Aide (2 Years) Visited 4th and 5th grade classrooms in Houston and provided hands-on instruction through experiments in chemistry, physics, and biology. Received training from scientists, engineers, and physicians at Exxon, and provided 8 sessions over the course of two months for two consecutive years.

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Leadership role, such as Executive Director for an Association or Not for Profit, Strategic Business Planner, Corporate Relations Coordinator or Legal & Regulatory Analyst.

EDUCATION

Awarded a Doctorate of Jurisprudence from DePaul University College of Law. Graduate credential is supported by a Bachelor of Arts degree in Classical Philology and Civilizations from Beloit College of Wisconsin. Academic and professional credentials have been enhanced with additional training in operations management, human resource regulations, personnel development and training, community service administration, and numerous computer based business applications.

SUMMARY

5 years of leadership in research, writing, law, risk management, public relations, and organizational administration, in the highly competitive environments of corporate counsel and legal publication. Possess a demonstrated record of success to increase operating efficiency, enhance performance and establish strong client relationships. Experience encompasses divorce, bankruptcy, probate, insurance defense, secured transactions and general practice law.

Leadership abilities have been utilized by numerous professional and community organizations, including but not limited to: Blind Services Association, Legal Aid Program to Victims of Domestic Violence, The Women's Law Journal, the Massachusetts Bar Associations and Boston Bar Associations, serving as Co-Chair of the Social/Event Planning Committee.

SELECTED ACCOMPLISHMENTS

• Analyzed new and unused legal specific software and identified practical applications for the firm, significantly reduced research time and paper flow, while enhancing the access and utilization of shared information through out the firm.
• Resolved to client satisfaction family/estate issues from $2-$25M.
• Sought by senior management to edit and salvage a lengthy article on newly revised regulations, reduced printed manuscript by 40%, and presented new format on time and under budget.
• Identified need for a "niche publication", sought advice, solicited funds, acquired articles, coordinated production & distribution, and gained endorsement by the Law School Dean for the Women's Law Journal.
• Served as regional Co-Chair of the Boston Bar Association Social Events Committee, to coordinate professional comradely through 9 annual events, all of which were considered highlights of the association and were expedited under budget.
• Served as mentor and editor to a visually impaired professional completing a Masters Degree in Journalism.

CAREER HISTORY

Harbor Publications, Boston, MA
2001
Editing Attorney

Blumberg, Haverstein and Gramulknic, Boston, MA
2000
Associate Attorney

Defense Research Program/Northwestern University, Boston, MA
1997 - 1999
Research Attorney/Research Assistant

PRWRA Ric Lanham - rlanham@rlstevens.com - RL Stevens & Associates - http://www.interviewing.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MILITARY SERVICE

U.S. Coast Guard
1996 - 2002

NESU, St. Louis, MO
1998 - 2002
Electrician's Mate 3rd Class
• Remained at full readiness for casualty responses to electrical failures.
• Installed and repaired wiring, fixtures, and equipment for all electrical services aboard ship and in shipyard facilities, following blueprints and wiring diagrams.
• Installed conduit to bulkheads using hand tools, and threaded wires through conduit to terminals, such as connection boxes, circuit breakers, voltage regulators, and switch panels.
• Stripped insulation from wire ends and created electrical connections, using stripping pliers and soldering iron, and coupled power-supply circuits to radio, radar, sonar, and fire control equipment.
• Tested voltage, resistance, and phase angle in circuits, using voltmeters, ohmmeters, and phase rotation indicators.
• Constructed instrument panels according to specifications and technical manuals.
• Manually drafted specification drawings for inclusion in ship's electrical records.

U.S. Coast Guard Cutter Obion
1996 - 1998
Seaman/Seaman's Apprentice
• Stood deck department watches and performed variety of duties to preserve painted surfaces of ship and to maintain lines, running gear, and cargo-handling gear in safe operating condition.
• Watched from bow of ship or wing of bridge for obstructions in path of ship.
• Mopped and washed down deck, using hose, to remove oil, dirt, and debris, ensuring safe movement of staff, cargo, and equipment.
• Chipped and cleaned rust spots from deck, superstructure, and sides of ship, using hand or air chipping hammer and wire brush, and painted chipped area.
• Spliced wire rope, using marlinespike, wirecutters, and twine.
• Created architectural drawings of all shipboard systems, using graph paper and measuring devices.
• Served as Officer of the Deck, as well as backup firefighter, hosehandler, and AFFF supplier for fire fighting team.
• Maintained responsibility for operation and inventory of HazMat locker.

EDUCATION AND TRAINING

U.S. Coast Guard
Basic Training, Electrician's Mate A-School - including Leadership and Management coursework, Managing Subordinates, and Accounts Payable processes.

LICENSES AND CERTIFICATIONS

Forklift: Heister 6000# gas-powered, Mercury 4000# gas-powered, and Yale 5000# electric-powered sit-down models

Crane: Qualified and Certified by Allied on Allied 6000# 51- foot hydraulic model

Caterpillar: Diesel Power Generation Master Mechanic

Emergency Response: Basic First Aid, CPR, OSHA, NEMA, NEC, Basic HazMat, Respirator Fit Test, Electrical Safety

COMPUTER SKILLS

• Windows OS (up to XP); MS Office Suites (up to XP); Adobe Acrobat and PhotoShop; PageMaker; Oracle DB; HTML; Basic Networking; JetForm Filler; Mainframe/CRT; Bar Code Labeling Applications; Shipping/Receiving and Inventory Control programs

KEYWORDS

Deck Hand, Regular Seaman, Able-Bodied Seaman, Mate, Team Leader, Drafting, Personnel Management and Administration

PRWRA Lea Clark - Clark & Associates - Macon, GA 31206 - lclark352001@cox.net

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

A senior-level Administrative Assistant position.

PROFESSIONAL EXPERIENCE

Lighthouse Technologies, Penbroke, NJ
1997 - 2002
Executive Administrative Assistant
• Provided administrative support to Senior/Managing Director, as well as staff of Directors and other Managers in the LightLab business group.
• Created department budget reports (Microsoft Excel), presentations (Microsoft PowerPoint) and other correspondence (Microsoft Word).
• Managed all accounts payables, including vendor payments (using VendoRiter) and expense vouchers (using VouchRiter).
• Maintained and printed daily itinerary and calendar (using Schedule+), made travel arrangements with Jefferson Travel Agency for Senior Director and staff.
• Served as liaison between Senior Director and staff and screened telephone calls.
• Human resource point of contact for the department. Coordinated new hires for payroll purposes, submitted new job descriptions to human resources for open positions within the department, maintained employee records and time sheets.
• Coordinated special events for internal and off-site functions, including site selection, catering, invitations, special guests and speakers, presentation design and distribution.

Intelligem Healthcare, Roseland, NJ
1995 - 1997
Marketing Services Administrator
• Assisted in the redesigning process for all marketing collateral primarily for HMO and POS employee benefit products.
• Ensured that projects were following preset schedules (Microsoft Project), so that new materials were ready for open enrollment season.
• Worked with outside vendors, including printers, graphic artists and writers to ensure the success of the project.
• Proofread ad copy and blue lines.

Wilford Industries, Stephens, NJ
1990 - 1995
Associate Proposal Administrator
• Responded to Requests for Proposals (RFPs) from various customers including Asia Pacific countries such as India, China, Thailand, Philippines, Indonesia and Taiwan.
• Held meetings with Senior Management to ensure that the projects were in line with business objectives.
• Coordinated inputs from sales, engineering, financing, and technical departments to produce time-sensitive proposals to international clients valued from $10 million to $850 million.
• Continuously implemented and improved departmental processes for ISO 9000 certification for word processing staff and other proposal specialists.
• Supervised and trained new word processing personnel for successful completion of bids and proper documentation. Also trained existing personnel in the use of MS Office products when transitioning from WordPerfect and Lotus.

EDUCATION

Empire State University, Saratoga Springs, NY
2000
B.S., Management Information Systems

Katharine Gibbs School, Piscataway, NJ
1991
Diploma, Information Processing

TECHNICAL SKILLS

Proficient in the use of Microsoft Word, WordPerfect, Lotus Ami Pro, Microsoft Excel, Lotus 1-2-3, Microsoft PowerPoint, Harvard Graphics, Microsoft Outlook, Microsoft Exchange, Microsoft Mail, Microsoft Access, Lotus Notes, Microsoft Project, Microsoft Internet Explorer, and Netscape Navigator. Also knowledgeable in the use of Corel Draw, Freelance Graphics, Visio, Quattro Pro, Ventura Gold, and Microsoft Works.

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

To obtain a position in the food service industry that will utilize my talents and experience.

SUMMARY OF QUALIFICATIONS

• Extensive experience in the culinary field in a wide range of facilities.
• Experienced in kitchen management, menu preparation, inventory, and personnel management.
• Able to work in a fast-paced environment.
• Trained in all phases of food handling and sanitation procedures.
• Excellent presentation and customer service skills.

EXPERIENCE

Rowland's Pizza, Newport, RI
2001 - 2002
Cook/Closing Manager

T.G.I. Friday's, Middletown, RI
2000 - 2001
Star Trainer/Cook

Andrew's Pub, Newport, RI
1998 - 2000
Chef/Kitchen Manager

Willow Glen Casino, Mashentucket, CT
1993 - 1998
Master Cook

EDUCATION

Johnson & Wales University, Providence, RI
Associate, Culinary Arts

SPECIAL SKILLS

Food Handlers Sanitation Certificate - Willow Glen Casino
Food Service Sanitation Certificate - Willow Glen casino
Exceptional Guest Service Certificate - Willow Glen Casino

PRWRA Chris Clarkin - Venture Employment Services - ventureemployment@yahoo.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SECURITY OPERATIONS MANAGEMENT

PROFESSIONAL PROFILE
Over 20 years proven experience in security and contingency operations worldwide. Disciplined, military-trained expert in development and implementation of security plans, addressing personnel, equipment, and facilities. Gifted people manager and equipment administrator. Big-picture thinker with exceptional analytical skills. Key areas of knowledge, skills, and abilities include:

AREAS OF EXPERTISE
• Strategic Operations
• Personal Security
• Team Training
• Equipment Readiness
• Manpower Planning
• Weapons Expert
• Facilities Protection
• Threat Analysis
• Technical Recruiting
• Operations Planning
• Rapid Deployment
• Document Control

PROFESSIONAL TRAINING
MILITARY
Military Police School
Advanced Physical Security School
Personnel Security Managers Course
Special Weapons / Reaction Team (SRT)
Intrusion / Detection Site Defense Course
Nuclear Biological Chemical Officers Course
Criminal Investigations Division Course (CID)
Hazardous Materials / Waste Handlers Course

CIVILIAN
US Customs Inspectors Course,
US Department of the Treasury
Basic Patrol Driving Course,
Texas DPS Law Enforcement Academy
Emergency Lifesaver / EMT,
Fayetteville Technical Community College

SELECTED PROFESSIONAL ACCOMPLISHMENTS

Operations
• Served as senior, non-commissioned officer as part of a 1700-person internationally deployed security force.
• Maintained general and special operational readiness of 21-member quick response, airmobile security force for no-notice, global deployment within 18 hours.
• Prepared and maintained organizational contingency operations plans in support of assigned Department of Defense special missions; continuously updated plans to meet changing mission environments.

Equipment
• Maintained $1M in vehicle and weapon assets, ensuring accountability, security, and readiness.
• Consistently achieved 100% equipment readiness rating for unannounced deployment exercises.
• Insured currency and accuracy of equipment maintenance and inventory records.

Personnel
• Assigned 1200 plus newly arrived personnel in 12 months to 20 subordinate units by matching individual qualifications to unit needs.
• Maintained 100% recruit retention for 1998, through excellent rapport with students and parents.
• Prepared and implemented individual and team training programs to include tactical security operations, weapons qualifications, physical training, and equipment readiness.

CAREER CHRONOLOGY

US Army Recruiting Battalion, Mission Viejo, CA
1996 - 1999
Assistant Station Commander
Contacted, interviewed, and recruited high school and college students. Gave formal and informal presentations, regarding advantages of Army career to civic groups, high schools, and colleges. Developed new recruiters through hands-on training and sharing of knowledge and experience.

82nd Military Police Company, Fort Bragg, NC
1991 - 1996
Platoon Sergeant
Oversaw mission performance of 21-person unit responsible for physical and tactical security of Division Command Center. Managed all individual and unit training records. Led unit through major Department of Defense directed tactical operation in Caribbean.

110th Military Police, Germany
1987 - 1991
Platoon Sergeant

Military Police Company, Fort Sheridan, IL
1986 - 1987
Squad Leader

193rd Military Police, Company, Germany
1983 - 1986
SENIOR MILITARY CUSTOMS INSPECTOR

410th Military Police Company, Fort Hood, TX
1982 - 1983

EDUCATION

National American University
1991
B.S., Management
91 Credit Hours

PRWRA
Nick Marino - Outcome Resumes and Career Service - outcomerez@earthlink.net - Bishop, TX 78343

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Telecommunications Professional with over 20 years experience in analyzing and solving complex telecommunications central office and business equipment phone systems. Specialize in Central Office Equipment Digital and Analog Switching Systems. Handle all aspects of client relations from courtesy calls to handling irate customers. Supervise and train field service personnel.

• Strengths and Competencies: • System Floor Plans
• Cable Rack Plans • Lighting Plans
• Power and Grounding • Fiber Optic Duct Plans
• Engineering Documents • Installation
• Project Management • Staff Leadership
• Customer Care • Quality Assurance

SELECTED CAREER SUCCESSES

• Directed and performed field engineering activities for equipment installations in an 8-state area. Oversaw site visits, equipment purchasing, job coordination, and supervision of multi-level-skilled rotating crews of 12-30. Coordinated and led customer meetings with clients on half-million to multi-million dollar projects. Commended for consistent quality and timeliness.
• Managed Communications - St. Paul operations: sales, installation and service of PBX / Key commercial and business systems. Wore both management and technician hats. Prospected new accounts with business and community leaders, performed new installs, and maintained existing systems.
• Honorably discharged from the United States Air Force after four years - active service in electrical power production.

CAREER HISTORY

Manning and Associates, Denver, CO
1986 - 2002
Field Engineer: (1995 - 2002) / Field Supervisor (1986 - 1995)
• Telecommuted from 1992 to 2002, working from home-based office.

Wordsmith Communications, Brainerd, MN
1984 - 1986
Operations Manager

Ferndale Corporation, Golden Valley, MN
1983 - 1984
Sales Consultant / Customer Service Specialist

XYZ Telephone Company, St. Paul, MN
1977 - 1983
C.O. Technician

EDUCATION

BUSINESS COLLEGE, St. Paul, MN
Management and Sales Training Program Graduate

TRAINING CENTER, St. Paul, MN
Electronic Switching Center & DCO Maintenance Certification

TECHNICAL COLLEGE, Wadena, MN
Telephony Certification

TECHNICAL TRAINING CENTER, Sheppard AFB, TX
Electrical Power Production

PRWRA Barb Poole - Hire Imaging - eink@astound.net

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Dedicated technical professional with over fifteen years comprehensive experience. Seeking an opportunity to integrate existing skills and expertise to pursue a proactive and committed approach to achieving company goals.

CORE STRENGTHS

• Extensive technical expertise including database administration/maintenance, operating system installation/ administration/control, PC configuration, and diagnosing/troubleshooting hardware and software issues.
• Clearly assess problems and challenges and suggest viable solutions that benefit all involved parties.
• Communicate effectively with diverse populations in written and verbal formats.

PROFESSIONAL COMPETENCIES

• Client Relations
• Problem Resolution
• Troubleshooting
• Research and Development
• Team Support
• Product and System Development

TECHNICAL SKILLS BY APPLICATION

Operating Systems: Windows NT/98/2000, DOS, UNIX, VMS
Languages: C, C++, Pascal, X86 assembly, Perl, Java
Databases: Revision Control Administration, OpenNet, LAN, ITFS, TCP/IP, NFS
Hardware: Oscilloscope, Digital Multimeter, Logic/Spectrum Analyzer, ITP/ICE Debugging Tools

RELATED PROFESSIONAL HISTORY

Helix Imaging Services, Portland, OR
2000 - Present
Web Site Administrator
Performed all essential operations and engineering team support functions including hardware/software configuration, testing, network/PC configuration, networking, troubleshooting, database administration/maintenance, and data analysis, research, and development.

Helix SV Department, Portland, OR
1997 - 2000
Software Technician

Helix XTG Department, Portland, OR
1996 - 1997
Software Technician

Helix XTG Department, Portland, OR
1994 - 1996
Modeling Technician

Helix XTG Department, Portland, OR
1989 - 1994
Software Technician

Helix Corporation, Portland, OR
1988 - 1989
Hardware/Software Technician

Helix Corporation, Portland, OR
1984 - 1985
Fab Equipment Engineering Services Technician

Octagon Company, Chicago, Illinois
1982 - 1984
Satellite Technician
Maintained and operated laser facsimile/digital transmitting system used to transmit printing information for major financial publications.

EDUCATION

Portland Community College, Portland, Oregon
1988
A.A.S., Computer Science Technology

ITT Technical Institute, Portland, Oregon
1986
A.A.S., Electronic Engineering Technology

PRWRA
Gretchen Gaede - The Write Words - Fort Collins, Colorado 80524 - http://www.writewordsonline.com - gretchengaede@frii.com