Resumes by Career: Freelance and Consulting

Actor

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

BROADWAY

Ain't Broadway Grand *Sam, Lindy's Waiter Lunt Fontanne
Abe Lincoln in Illinois Ensemble Lincoln Center Theater (Vivian Beaumont)
* Created Role

OFF BROADWAY

The Artist at 40 *Stephen's Dad Manhattan Theater Club
Tiffany (Musical) *George Inness Westbeth Theater Center
The Miser Maitre Simon / Officer West End Theater
Killer Joe Ansel 29th Street Repertory
* Created Role

REGIONAL THEATER AND STOCK

Sweet Charity Herman Candlewood Playhouse, CT
Oklahoma! Andrew Carnes Candlewood Playhouse, CT
A Day in Hollywood/
A Night on the Ukraine Samavar Merry-Go-Round Playhouse, NY
Mame Claude Upson Merry-Go-Round Playhouse, NY
Evita Peron US / Ensemble Candlewood Playhouse, CT
You Can't Take It With You Paul Sycamore Mill Mountain Theater, VA
1776 Judge Wilson Mill Mountain Theater, VA
Company Harry Cortland Repertory, NY
Damn Yankees Van Buren Cortland Repertory, NY
Scapino Carlo Cortland Repertory, NY
Lend Me A Tenor Bellhop Pirate Playhouse, FL
Two by Two Shem Pirate Playhouse, FL
Guys and Dolls Nathan Detroit Merry-Go-Round Playhouse, NY
She Loves Me Sipos Merry-Go-Round Playhouse, NY
Pirates of Penzance Pirate Merry-Go-Round Playhouse, NY
Annie Get Your Gun Charlie Prather Productions, PA
Godspell Lamarr Aubin Lane Theater, LA
Teahouse of the August Moon Sakini Lampliter Dinner Theater, AL
Fantasticks Mortimer Granberry Opera House, TX
Star Spangled Girl Norman Barn Dinner Theater, TN
Lost Colony Father Martin Outdoor Drama, NC
A Grand Night For Singing Martin Abbey Theater, LA

NEW YORK CITY CLUB AND CABARET

You Can Only Drown So Long One Man Review Don't Tell Mama, Palssons, The Duplex, Eleanora's
1st Amendment Improv Improv Performance Bond Street Theater, Players Club

TELEVISION

Another World • Guiding Light • All My Children • Saturday Night Live • Law and Order

COMMERCIALS AND INDUSTRIAL

Volvo International • Symbol Technology • Pfizer Pharmaceuticals • NY Times w/Matthew Broderick • Pennzoil

MOVIES

First Wives Club • You've Got Mail

PRWRA Laurie J. Roy - Lafayette, LA 70503 - http://www.prwra.com - laurie@prwra.com - (800) 225-8688 - (337) 233-1871 fax

Actor Singer

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

APPLAUSE FROM THE DIRECTOR'S CHAIR

"I am so grateful that we crossed paths. A lovely performance and a wonderful experience working with you. You've been so dedicated, open and generous with yourself, your talent and good humor.
I've so enjoyed watching you relax and grow in confidence. Thank you for your professionalism, and I so hope we get the chance to work together again. BRAVO!

F. Wade Sterling, Director and Music Coordinator with numerous Broadway credits
Director of "A Grand Night for Singing" at Abbey Theater, Abbeville, LA -- summer of 2003

REGIONAL THEATER AND STOCK

A Grand Night For Singing, Allyson, Abbey Theater, LA
Annie Get Your Gun, Nellie, Heymann Performing Arts, LA
The Sound of Music, Baron's Wife, Heymann Performing Arts, LA
Pirates of Penzance, Sister, Heymann Performing Arts, LA
Oklahoma, Giggler, Heymann Performing Arts, LA
Napoleon on the Bandstand, Ensemble, Angelle Hall, LA

CLUB AND CABARET

Da Gumbo Show, Guest Vocalist, Scott & Warehouse Theatres, LA
Bill Roza Trio, Guest Vocalist, Hilton Hotel; Scott Theater, LA
Dr. Z and the Buds, Guest Vocalist, Budweiser Millennium Party & Cajundome DARE Program, LA

CANTORING / REGIONAL CHOIR

Chorale Acadienne, Soloist: Mezzo Soprano / Alto, Int'l: Prague, Czech-Republic w/Nat'l Symphony and Virtuosi; Reg: St. John's Cathedral, Heymann Center, Angelle Hall, LA
St. Patrick's Church, Featured Cantor, Lafayette, LA
St. Bernard Catholic Church, Choir / Section Leader, Breaux Bridge, LA
St. Patrick's, St. Pius, St. Jules, St. John's Cathedral, Our Lady of Fatima, St. Edmunds, St. Francis, Guest Cantor, Lafayette, Arnaudville, Erath, LA
St. Jules Catholic Church, Music Coordinator, Lafayette, LA

MOVIES

Acting: Certain Death (Roberta) • Crew: Shy People (Staff Accountant)

COMMERCIALS

Regional: Professional Résumé Writing and Research Association (San Diego, Kansas City, New Orleans) Local: Abdalla's • Junior League of Lafayette • Abbey Players • KLFY Sports • FOX Promo • Just Your Type

PROFESSIONAL TRAINING

Vocal: Dr. James Haygood, Beaman Griffin, Karen Melancon, Ken Cheshire, and Patrick Shelby
Acting: Novalyne Price Ellis

PRWRA Laurie J. Roy - Lafayette, LA 70503 - http://www.prwra.com - laurie@prwra.com - (800) 225-8688 - (337) 233-1871 fax

Career Consultant

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

Sixteen years of success in Hotel/Restaurant Management and Career Counseling positions. Extensive background in Human Resources Management including morale/welfare, education, and training. Able to assess problems and initiate corrective action. Skilled in communicating ideas and guidance on all levels. Adapt easily to fast-paced high-stress situations requiring attention to detail and follow-through. Outstanding and dedicated team player with strong analytical and problem-solving skills, interviewing techniques, and employee recruiting expertise. Able to motivate personnel to high performance standards and excellence. Skilled at organizing tasks and establishing priorities to increase efficiency and achieve maximum results from limited material and manpower resources. Effectively communicate with prospective employees, groups, and the community.

PROFESSIONAL EXPERIENCE

U.S. Navy, Naval Telecommunicator, Hampton Roads, Virginia
1997 - 2000
Command Career Counselor
• Proven record as an effective administrator, counselor, and personnel manager supervising a staff of 90.
• Knowledge of software/database including Word, WordPerfect, Excel, and Powerpoint.
• Developed and directed standardization of employee policies, maintained statistics, generated reports, and upgraded retention program.
• Organized, trained, motivated, and provided extensive career counseling and guidance to 254 personnel.
• Provided vital statistics and data for a mentoring program pertaining to women. Assisted in the making of an education/training film.
• Polished oral and writing skills. Adept in public speaking on a variety of topics.

U.S. Navy, Hampton Roads, Virginia
1983 - 1997
Mess Specialist
• In-depth knowledge of Hotel and Restaurant Management.
• Managed a 450-seat dining facility, inventory, and grounds maintenance. Supervised 40 personnel.
• Expertly planned and organized the preparation and service of meals for more than 400 members of a highly publicized community event.
• Selected as a staff member for the Secretary of Defense Conference.
• Planned and organized a self-help renovation project improving the quality of life for housing residents.

EDUCATION AND CERTIFICATIONS

Columbia Community College, Newport News, Virginia
2000
A.A.S., Administrative Support Technology

Saint Leo College, Newport News, Virginia
1999

The Department of Labor
1999
Certificate, Counseling

Military Education
Career Counseling

AWARDS AND COMMENDATIONS

• Letter of Commendation. 1996
• Meritorious Unit Commendation. 1996
• Letter of Appreciation, Hampton Roads Center for the Arts. 1996
• Letter of Appreciation. Commanding Officer, USS Enterprise. 1988

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

CEO Start Up Electronics

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Executive with over 20 years combined experience in corporate and educational environments. Creative and innovative manager, administrator, public speaker, and entrepreneur, taking pride in ability to develop and launch new and diverse products. Recognized and sought-after public speaker, bringing a wealth of knowledge and highest levels of enthusiasm to all projects undertaken. Possess exceptional written communication skills and ability to incorporate ingenuity with business savvy in successful start-up efforts, marketing strategy, and product branding.

CAREER ACCOMPLISHMENTS

• Conceived and built 2 successful start-up operations specializing Youth Electronics.
• Invented, patented, and branded over 30 technology and education products.
• Authored and published award-winning IDG Book, and 7 articles.
• Recognized for exceptional performance in advancement of women by Career Action center, YWCA of USA, San Francisco National Association of Women Business Owners, Ms. Magazine, and Girls Inc.
• Recipient of Software Awards: "Toy of the Year Award" and "Parent Council Award," numerous software development and Internet awards.
• Appeared on numerous syndicated television, radio, and cable programs over 5 year period, in support of women in technology and business, in addition to being the topic of over 75 published articles in newspapers, magazines, and trade journals.
• Designed and published first web-site for the toy industry, specifically for girls.

TECHNICAL SKILLS

Hardware: Macintosh G4; PC; Digital Cameras; Printers; Scanners; Network Equipment; Wacom Tablet
Software: Microsoft Word, Excel, PowerPoint, Project; Sound Edit; Palm; MP3; Toast; Painter Classic; Claris Works, Home Page; Corel Print House; Buz Plan Builder; iMovie; QuickTime; Kodak Design, Print Studio; Adobe Illustrator, PhotoShop 5.0, Acrobat, GoLive 5.0; Dreamweaver; Flash; InDesign 1.5; Premier After Effects Live; Motion; Quark Express; Quicken 2001 Deluxe

PROFESSIONAL EXPERIENCE

Zane Consulting, San Jose, California
2000 - Present
Business Consultant
• Provided expert advice to toy industry and inventors, regarding design, marketing direction, and product branding.
• Employed extensive experience and background to assist in the creation of corporate identities and development of successfully business plans, revenue forecasts, and budgets.
• Interacted with musicians to manage licensing and copywriting efforts.

Bradford Toys, San Jose, California
1995 - 2000
Founder and CEO
• Managed all facets of organization from conception to incredible success of this start-up technology and education firm.
• Developed company from ground floor through sale to Helix Games for $6 million.
• Raised over $900,000 in financing through business plan development and loan negotiation.
• Recruited, hired, and trained high-quality team of managers, designers, programmers, artists, and engineers to create and launch electronic toys and software products.
• Built and fostered strategic relationships and partnerships with Fortune 100 and 500 companies such as Hasbro Toy Group, Interval Research, PC World, and Microsoft.
• Managed market research, forecasting, budgeting, personnel management, staffing, professional development, product branding, and all other administrative processes.

Community Play, Sunnyvale, California
1992 - 1995
Founder and President
• Grew start-up organization from concept through product design, strategic marketing, and product launch.
• Developed and implemented financial models and business plans, exceeding all original expectations and resulting in launch of several newly invented toys that sold millions.

Helix Software, Inc., San Rafael, California
1988 - 1992
Product Manager
• Managed product lifecycle from inception to publication and release.
• Designed and implemented cost models, financial analyses, and business plans for new SKUs.
• Administrated and monitored activities related to development and integration of graphic, sound, and programming elements.
• Developed, integrated and ensured compliance with all quality control processes, including test plans.
• Created and maintained interpersonal relationships with public personalities, as well as local, regional, and national television, radio, and newspaper reporters, ensuring continuous and positive press coverage of newly released products.

EDUCATION

University of San Francisco, San Francisco, CA
Doctorate, Organization and Leadership
GPA: 4.0

University of San Francisco, San Francisco, CA
Masters, Education
GPA: 4.0, Technology Emphasis

Marin College, San Rafael, CA
Pursuing Art and Design Coursework

Dominican University, San Rafael, CA
Completed Economics, Financial and Managerial Accounting and Finance Coursework

San Diego State University, San Diego, CA
B.A., Applied Arts and Sciences
Multiple Subjects Teaching Credential - 4.0 GPA
Bachelor of Applied Arts and Sciences - 3.5 GPA

Palomar College, San Marcos, CA
A.A., Liberal Arts and Sciences
Child Development Certificate and Specialist - 4.0 GPA
Associate of Arts in Liberal Arts and Sciences - 3.5 GPA

KEYWORDS

Author, Inventor, Educational Software, Business Consultant, Analyst, Product Development, Strategic Planning, Marketing, Branding, Operations Management, Design, Fundraising, Administration, Training, Professional Development, Teacher, Instructor, Executive, Budgeting, Models, Team Building,
Quality Control, Product Testing, Speaker, Spokesperson

PRWRA Lea Clark - Clark & Associates - Macon, GA 31206 - lclark352001@cox.net

CFO Commerical Finances

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Commercially-focused senior finance executive poised to deliver responsible growth and genuine results. Rich mix of technical accounting, operations and leadership talents complement advanced finance studies. A change-agent; acknowledged for balanced judgment, stability and capacity to steer consensus among core business disciplines with diverse agendas and visions.

• Management & Financial Reporting • Business Opportunity Assessments
• Cross-Functional Team Leadership • Feasibility Analysis
• Strategic Planning & Recommendations • Productivity/Efficiency Improvements
• Cross-Cultural Work Environments • Process Reengineering
• Risk Management • Cost-Avoidance & Reduction
• Legislative Compliance • Policy Development

EXECUTIVE PERFORMANCE - OVERVIEW

Definitive leader bringing divergent interests into consensus. Despite a period of significant business upheaval stemming from a new planning process and computer integration project, as GM Sales & Operations Planning, analyzed each department's ad-hoc functions and produced standardized business model after negotiating an agreed structure.

Catalyst for driving superior staff multi-tasking and efficiency initiatives. Management approach has promoted flexibility, accountability and accuracy in a deadline-dependent environment. As Group Management Accountant, reduced reporting days by 50% without changing underlying financial systems.

Quantifiable successes in devising innovative systems and processes. Conceived and added new strategic KPIs to traditional finance mix after identifying system lacked key performance indicators linked to strategy. Recommendations were accepted by management and remain a critical analytical tool for management decision-making.

EXPERIENCE

OCTAGON INTERNATIONAL, San Francisco, CA
2001 - Present
Management Consultant
International business consultancy strategically positioning multinationals and major industry leaders for long-term revenue growth.

Assigned to project team consulting to a client tasked with identifying value drivers in the business and industry best practice, and with developing a value creation model to maximize ROI and economic profit. Analyzed financial results, reviewed economic profit calculations, and evaluated the potential of different value creation models to understand the revenue-generating potential of the existing business. Presentation by Octagon incorporated all key recommendations to the client's Board of Directors.

HELIX WINES, San Francisco, CA
2000 - 2001
General Manager, Sales & Operations Planning
World's Leading Premium Wine Company with worldwide presence, boasting revenues of $1.1+ billion and 2,400 employees.

Track record of consistently high performances rewarded through steady progression to positions of increased accountability and authority.

Budget: $500,000. Member, Executive Team; Reported to Managing Director; Global Role. Staff: 15.

Ad-hoc systems and processes developed over a 6-month period without management direction, saw sales and operations departments fragment and form individual structures, despite an agreement to adopt a standardized model earlier. Pending company merger and restructure, together with new system implementation delayed by flaws in planning, and dramatic SAP issues needing serious review, presented difficult and diverse challenges to the newly designed role of GM, Sales & Operations Planning.

Action & Results:
• Identified core similarities between systems, and negotiated successfully for a new standardized approach across regions that would eliminate duplicated tasks, and restore cost efficiencies. Prepared and gained acceptance for new model by management team, returning a period of business turmoil to a more cooperative mindset.
• Created a global marketing model overcoming previous failed attempts. Model provided the definitive comparison that identified gaps where plans were misaligned with total market view, and offered greater marketing department involvement in the planning process.
• Influential Wine Group Executive member, pinpointing benefits of introducing a demand planning system company-wide. With demand plans set unrealistically high, unnecessary fruit purchases were costly, and communication lines were floundering. New sales and operations planning system became one of the top 5 strategic company priorities.
• Executed deadline-dependent team project to resolve critical SAP system fault in stock control and customer service, apparent only after implementation, and negatively impacting service delivery levels with customers facing lengthy delays in ordering. Team rapidly identified and corrected issues, reduced product allocations by 95%, and vastly improved systems and procedures.

HELIX WINES, San Francisco, CA
1999 - 2000
Group Financial Controller
Challenged initially by newly promoted and recruited staff, a lack of quality and accuracy in statutory account preparation, a financial accountant struggling with unresolved long-term problems, and undocumented procedures. Recruited, trained and developed staff, emphasized the importance of deadline-dependant environments, and settled long term processing issues. Standardized procedures and recorded step-by-step tasks for future years, reversing a chaotic consolidation process to one of accuracy and quality.

Managed team delivering month-end reporting including financial results, forecast consolidations, CEO/CFO reports and executive presentations.

Actions & Results:
• Prepared and delivered Wine Group budget of $900 million. Planned budget cycle across the organisation, formulated and analyzed results and conducted presentation to senior executives.
• Identified savings of $300,000 in Finance area through system and staff changes and expenditure fine-tuning. Coordinated centralization project transferring A/P function from regions to corporate.
• Prepared Wine Group Strategic Plan. Formulated timetable, reviewed financials, produced recommendations, and presented to Helix executives.
• Represented Finance and Planning areas on $22 million SAP project rollout. Documented existing systems and procedures, reviewed proposed solution, and monitored rollout across the business. Quickly became primary contact point for questions from technical personnel, departmental heads and management.

HELIX WINES, San Francisco, CA
1997 - 1999
Group Management Accountant
Managed monthly reporting, budgeting, strategic plan financials and EVA analysis. Selected to join management team to review performance of product category globally. Co-produced and presented assessment of initiatives designed to save $1.6 million annually and slash inventory levels by $10 million.

Identified deficiencies in KPIs with no indicators tied to strategy. Initiatives presented to management were successfully embraced and still remain in force.

Inspired finance team to adopt an attitude of efficiency to drive improvements to month-end reporting process. Newly enthused team responded dramatically reducing reporting days from 12 to 6 without changes in fundamental financial systems.

FJK GROUP, San Jose, CA
1994 - 1997
Financial Accountant
Prepared complex consolidation for publicly listed Group with over 100 operating companies, part ownership issues and foreign exchange. Developed draft statutory accounts for Board review, and generated group accounts for filing with the US Securities and Exchange Commission.

EDUCATION

Marquette University, Milwaukee, WI
Masters, Applied Finance

University of Chicago, Chicago, IL
Bachelor of Science, Economics

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Chairman and CEO Technology

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

TECHNOLOGY INDUSTRY EXECUTIVE
General Management … Operations … Project Development

Highly driven, fast-track MIT-graduate with track record of start-up, accelerated growth, turnaround, joint venture, international relations, and acquisition success. Built top performing, award winning integrated marketing agency servicing Fortune 100 and emerging e-commerce companies domestically and internationally. Captured market share within nation’s top ten of transactive content integrators (Forrester Research, 1999) against rapidly emerging competition through expertise in:

· Competitive Market Positioning
· Internet Technology
· Operations Management
· Marketing & Business Development
· Strategic & Business Planning
· Budgeting, Pricing & Cost Control
· Relationship Building
· Quality & Performance Optimization
· Team-building & Leadership
· Contract Negotiation

Profiled in 30 industry-leading publications for expertise, leadership, and innovation
Finalist in Ernst & Young’s “Entrepreneur of the Year” award, 1999

Professional Experience

MEDIA XYZ , INC., New York, NY—Chairman and CEO
1995 to 2001
Achieved rapid expansion within short timeframe after founding company in 1995. Built company from ground zero to $12 million in 6 years with no initial outside funding. Core business entailed Web Content Creation, Interactive Advertising, and Systems Integration. ”End-to-end” strategy positioned many Media XYZ clients as industry leaders within their field. Representative clients included: Microsoft, AlwaysOn Software, Worth Interactive, Ameritrade, Oracle, IBM, Lloyd Webber, American Express, Deutsche Bank, Swiss Bank, HIP, National Geographic, Sony, Pitney Bowes, iAnswers, and Janssen USA.

Team-Building & Operations Management
· Attracted and retained award-winning designers through collaborative and challenging organizational culture.
· Directed multi-site and international operations; capable of managing staff of up to 400.
· Developed and instituted management processes and procedures in all three offices, streamlining daily communications and operations, increasing efficiency, and ensuring project deadline compliance.
· Provided pro-active, decisive, and hands-on leadership within volatile industry.

Finance & Technology
· Introduced vendor bidding to cut overhead by 15 %.
· Structured and negotiated strategic alliances and acquisition to further strengthen financial position and customer satisfaction through broadening of services and resources.
· Designed and implemented (then) cutting-edge “Media XYZ Client Extranet”; integrated project tracking and accounting system to accommodate international clients.
· Recognized for use of innovative Internet technology rendering competitive edge for clients.
· Served on Microsoft Internet Advisory Board from 1997 to 1998.

Marketing & Business Development
· Led high-powered negotiations with Microsoft for the successful award of launching Windows XY in 1996. Exceptionally innovative designs and aggressive approach played instrumental role in securing account. Project included high-impact, multimedia presentation to Bill Gates.
· Used visionary talent with keen eye for new opportunities; identified chance to redefine corporate strategy and capitalize on integrated services in response to increased competition from mainstream competitors.
· Implemented four-stage development methodology including cross-functional specialists teams and directed company through consequential accelerated growth, capturing a 73% annual growth rate.
· Instituted growth strategy comprising penetration of existing client accounts through cross selling of additional services, favorably impacting bottom line and gross margins.

A & B INTERNATIONAL, Los Angeles, CA—Manager of Publicity (‘94-‘95); Auditor (‘92-‘94)
1992 to 1995
COMPACT, Houston, TX—Systems Engineer (Secured employment following internship.)
1988 to 1991

Consulting Engagements

INSIDE OUT, INC., Beverly Hills, CA
2001 to Present
Recruited by president as CFO with full P&L responsibility to manage fast growth and improve poor cash flow of pharmaceutical meeting and event management company.
Key accomplishments:
· Increased annual contracted revenue from $12 million for 2000 to $19 million for 2001 within 2 months.
· Remedied cash flow difficulties by evaluating and renegotiating $8 million key contracts.
· Created new revenue streams by introducing new service offering and by negotiating and establishing joint venture.
· Successfully negotiated with banks to establish company’s line of credit.

NY INVESTMENT COMPANY, LLC, New York, NY
2001
Project Manager for company with combined $5 billion fund.

TECH COMPUTER, New York, NY
1995
Frequent public appearances by conducting Internet Business Seminars. (Listing available.)

Education

Diploma: “The Birthing of Giants”, (Executive Leadership Program), MIT, Cambridge, MA 2001
Degree: B.B.A., Emphasis in Business and Finance, Texas A&M University, College Station, TX 1991

Publications and Awards

Publications:
· Co-authored: Smith, A.M., “Chapter 3: Web Site Infrastructure and Hosting.” Buying Web Services: The Survival Guide to Outsourcing. New York: John Wiley & Sons Publishing Co., 2000, pp. 85-123.
· Listing available of all company and personal publicity obtained.

Awards: Received 15 prestigious industry awards, including: Webby Award (2000); Ad Tech Award (2001); Golden Pencil Award (2001).

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Children’s Program Facilitator

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS AND SKILLS SUMMARY

· Dedicated, service-oriented team member; motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously. Adhere to company policy and rules; use balanced judgment in decision-making.
· Exemplary communication/interpersonal skills; good listener. Interact positively with a wide range of people of various ages, cultures and socio-economic levels. Display empathy and consideration for others.
· Exceptional organizational skills; able to prioritize workload and multi-task to meet deadlines. Take pride in providing dynamic customer service

EMPLOYMENT HISTORY

CHILDREN’S PROGRAM FACILITATOR / SUBSTITUTE AIDE / DAY CARE
Farrell Area School/Mercer County Head Start – Farrell, Pennsylvania
2002 – Present
Children of Zion – Farrell, Pennsylvania
2003
Children’s Aid Society/Prince of Peace – Mercer, Pennsylvania
2000 – 2003
Hermitage School District/Family Center – Hermitage, Pennsylvania
2002
Kiddie Korner Mother’s Day Out – Sharon, Pennsylvania
1997 – 1998
· Consistently commended by supervisors and parents for creating a nurturing, welcoming environment for children. Establish rapport and sense of trust with children and parents. Maintain confidentiality of clients.
· Collaborate with teacher to plan and implement daily activities, e.g., circle time, songs, dancing and crafts. Prepare and serve nutritious snacks throughout the day. Assisted in re-organization of classroom layout and supplies at beginning of school year, improving access to supplies and traffic flow in room.
· In summer program, planned and taught up to 5 music classes daily for children aged 3–5, leading up to a performance for parents at end of camp session.

BAKERY CLERK
Shop N Save – Hermitage, Pennsylvania
2000
Giant Eagle – Hermitage, Pennsylvania
1999
· Reliably performed all tasks assigned, e.g., proofing, baking, packaging and displaying bakery products. Took initiative to learn cake decorating to better serve customer needs in absence of decorator.

RECEPTIONIST / CASHIER / STORE CLERK
Dunkerly Chiropractic – Brookfield, Ohio
1999
KB Toys – Hermitage, Pennsylvania
1999
Pat Catan’s – Sharon, Pennsylvania
1998 – 1999
· Courteously and efficiently provided competent customer service, enhancing customer-business rapport. Waited on customers, operated cash register and stocked shelves. Created attractive merchandise displays. Answered telephones; scheduled appointments. Entered data into computer.

EDUCATION / CERTIFICATIONS / CLEARANCES

· Fire Safety Training
· CPR Certification
· Child Abuse Clearance
· Child Abuse Training, 1997
· First Aide Certification
· Criminal Clearance

Graduate, 1997, Pensacola A Beka Home School – Pensacola, Florida

Jane Roqueplot - info@janecos.com - http://www.janecos.com

College Level Educator

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

College-Level Educator • Trainer

· Self-motivated to pursue and disseminate knowledge. Incorporate real-world experiences into coursework. Promote lifelong learning. Dedicated to the principles of academic integrity and intellectual honesty. Skilled at capturing students’ attention and motivating them to learn.
· Communicate clearly and logically, both orally and in writing. Able to establish rapport with wide range of people of various ages. Adapt presentation of coursework/training material to ensure complete comprehension by students/staff. Creative, resourceful, flexible.
· Participated in introducing new technology into the classroom, i.e, blackboard system, for the Pennsylvania System of Higher Education at Shippensburg University for the Masters Program.
· Notable communication and interpersonal aptitude. Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements with focus on customer satisfaction.

Business Development

· Talented business development professional with general and P&L management, strategic planning, budgeting, financial reporting, training and leadership qualifications and team-focused, results-oriented management style. Effective in reorganizing, streamlining and strengthening existing operations as well as identifying and capitalizing new business opportunities.
· Provide strategic, tactical and operating leadership to meet challenging start-up, turnaround and high-growth ventures. Combine strong planning, organizational and communications skills with the ability to independently plan and direct high-level business affairs.
· Analytical and decisive; expert negotiator and “deal maker.” Readily visualize target and identify steps required to attain goal. Successfully negotiate new terms regarding contract procedures/service offerings to promote responsiveness, efficiency and profitability of business relationships. Build new revenue streams.

PROFESSIONAL ORGANIZATIONS / ACTIVITIES

Guest Lecturer: Leadership Skills and Group Communication
Harrisburg Area Community College, 2002 – 2004

Diplomat Member, Susquehanna Alliance
Met with CEOs of south-central Pennsylvania companies to foster improved relationships
between their companies, the Alliance and the community.

Volunteer, Harrisburg Chamber of Commerce
Ranked 6th of 200+ volunteers for generating the most memberships during membership campaign drive.

Eagle Scout, Boy Scouts of America, Unit Commissioner, 1998

EDUCATION

MBA, Management, 2004, Shippensburg University, John L. Grove College of Business
Graduate Thesis: Can the Theory of Constraints be applied to the service industry,

BS, Business Administration, 1997, Pennsylvania State University – University Park, Pennsylvania
Smeal College of Business Administration

PROFESSIONAL EMPLOYMENT

Medford Leas – Medford, New Jersey
2004 – Present
CONSULTANT
· Selected to manage project to write comprehensive nursing manual in accordance with JCAHO standards. Realign policy and procedure manuals (PPMs), consolidating 15+ PPMs into 3 centralized PPMs for all departments.
· Deliver strategic planning and strategic action processes as well as communication tools.
· Dialog with Director of Human Resources, CFO and Director of Health Services to incorporate their expertise and ensure accuracy of documents.

Campus Marketing Services – Framingham, Massachusetts
2000 – 2004
NATIONAL TRAINER / FUNDRAISING MANAGER
· Delivered 500+ fundraising presentations to college/university student groups.
· Trained fundraising managers orchestrating programs at 1,000+ schools in 42 states. Improved employee performance, decreased attrition rate and increased production 10%.
· Developed balanced scorecard system as means to improve overall employee performance.
· Employed Theory of Constraints strategies that increased gross margin 37+% while decreasing operational expenses.
· Achieved recognition as #2 most profitable fundraising manager in past year and #1 overall in previous years.

Leader/Infinity, Inc. – Harrisburg, Pennsylvania
2001
BUSINESS DEVELOPMENT
· Challenged to boost client accounts in Pennsylvania for non-standard auto insurance company. Introduced benefits in promotional marketing program, Providing Agents Service and Support (PASS), and recruited agents to program. Resulting activity increased number of accounts 25%. Decreased claims by 10%. Program subsequently implemented nationally.
· Selected to create business development strategies in other areas (e.g., Southern California and Ohio).
· Created broadband communications vehicle of regular contact to agencies with news and information, providing ongoing support to agents.

IBiDUSA.com – Tampa, Florida
2000
DIRECTOR OF BUSINESS DEVELOPMENT
· Hired, trained and managed staff to accrue $1 million of products in three months. Achieved 200+% of goal for website development. Negotiated national business accounts (e.g., Avis) valued at $150+ thousand.
· Developed and implemented brand marketing programs that resulted in over 100,000 hits per month on website.

Maxim Healthcare Services – Philadelphia, Pennsylvania and Clearwater, Florida
1999 – 2000
RECRUITER / HEALTHCARE ACCOUNTS MANAGER
· Succeed in challenge to initiate and deliver project that coordinated 500 flu vaccine programs in Pennsylvania, New Jersey and Delaware; directed hiring process for 100+ nurses.
· Replaced non-productive employees with outgoing, self-confident, organized and resourceful individuals with great people skills. Turned around office losing $4K per week into $6K profit machine within 6 months. Increased gross margin by $1.3 million, achieving 142% of business plan.
· Evaluated divisions, services and related market opportunities to spearhead promotional activities.

Northwestern Mutual – Harrisburg, Pennsylvania
1997 – 1998
SPECIAL INSURANCE AGENT
· Constructed, organized, planned and implemented financial and retirement contribution programs for families, profit and non-profit organizations. One of fewer than 5% of first-year agents to receive Bronze Award.

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Construction Safety Engineer

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Seeking a construction safety engineering, project management or related position in which extensive experience in civil engineering and consulting, design and building construction, environmental projects, and safety construction and management will be of value.

SUMMARY OF QUALIFICATIONS

• Over 16 years experience in positions including Consulting Civil and Environmental Engineer, Director of Public Works and Wastewater, Consultant, Project Manager, Project Engineer, Structural and Civil Engineer, and Scientist and Research Group Representative.

• Skilled in all aspects of civil engineering, major project management, design and construction, hydraulics, soil mechanics, hydrology, building construction, heavy construction, underground storage tank design and construction, environmental and natural resources project coordination, budget and labor control, estimating and ordering equipment and materials, and coordination with private engineering firms.

• Well-developed communication skills demonstrated through generation of in-depth reports and proposals, successful contract negotiation and arbitration, group speaking and presentation skills, serving as liaison between government and private land owners, supervision of crews, and the ability to interact effectively with senior management, regulatory officials, clients, crews, and the public.

• Consistently noted by past and present associates and staff for attention to detail, superior job performance, leadership by example, ability to prioritize multiple projects, dedication to quality, and timely completion of all projects.

PROFESSIONAL EXPERIENCE

Engineering Consultant, Baton Rouge, Louisiana
1997 - Present
Consulting Civil & Environmental Engineer
• Served as consulting civil and environmental engineer for various businesses and organizations with duties including site analysis, designing commercial and residential developments, preparing estimates, conducting inspections to determine building integrity, and coordinating and preparing necessary paperwork and permits for all construction projects.
• Designed and rehabilitated wastewater lift stations, coordinating necessary environmental permits and paperwork, and created road and small bridge designs.
• Responsible for estimating, ordering, and construction of pre-engineered metal buildings for complex construction projects utilizing a state-of-the-art interactive computer estimating and job costing system.

Geo Works, Inc., Baton Rouge, Louisiana
1992 - 1997
Director of Public Works and Wastewater
• Served as director of public works and wastewater with responsibility for 600 miles of roadways and bridges, 11 wastewater treatment facilities, 200 wastewater pump stations, and 38 drainage pump stations.
• Responsible for engineering and management of parish right of ways, streets, bridges, drainage storm water pump stations, comprehensive drainage storm water collection system, master drainage storm water plan, wastewater treatment facilities, and wastewater collection facilities, including all local governing regulations. Additionally responsible for obtaining and preparing all necessary, relevant permits and ordinances.
• Additional duties included interfacing and coordinating with local politicians and citizens, as well as public speaking and attending professional meetings.
• Responsible for planning and program management of 65 capital projects from multiple departments valued at over $63 million.
• Selected as chairman of parish-wide Qualification Based Selection Committee responsible for the selection of parish-wide professional services, including engineers and architects.
• Acted as a liaison and representative with LA DOTD, adjoining parties, the US Corps of Engineers, the Lafourche and Ponchatrain Levee Districts, EPA, Region VI, Louisiana DEQ, Louisiana State Department of Health & Hospitals, as well as other local and federal agencies.
• Testified as an expert on behalf of St. Elmos Parish in various lawsuits concerning technical matters.

Romanov Engineering and Survery, Lafourche Parish, Louisiana
1990 - 1992
Consultant
• Designed concrete one way and two way slabs, created foundation piling design, reviewed and designed deep water bulkhead and tie back systems, jockey pump valve and piping systems, jockey pump firewater systems, and sewer treatment system for Shady Glen and Speric facilities. Additionally responsible for reviewing and preparing plans for LaMount Parish Water District Water Line installation, designing monorail hoist system, grinder pump stations and metal buildings, preparing property descriptions, and managing Zues Construction, a subsidiary company.

Bradford Construction, New Orleans, Louisiana
1986 - 1990
Project Manager / Project Engineer / Structural & Civil Engineer
As Project Manager:
• Responsible for New Orleans Sewage and Water Board Pump Station #12 for a contracted amount of $7,200.000.
• Duties included estimating both civil and structural phases of project, preparing structural design of sheet pile cofferdams, scheduling all phases of project, coordinating and managing all aspects of project, and acting as safety officer.

As Project Engineer:
• Coordinated engineering duties on Hamilton Parish West Bank Waste / Water Treatment Plant - Solids Process Train for a contracted amount of $18,604,452.
• Duties included limited concrete and steel design, review of structural drawings and submittals, surveying layout, coordinating and managing subcontractor operations, and acting as safety officer.
• Coordinated engineering duties on Jackson City Waste-Water Treatment Plan for a contracted amount of $10,400,000.
• Duties included coordinating all phases of project, including designing, reviewing, managing, scheduling, controlling costs, and coordinating subcontractors. Negotiated contract with major suppliers, subcontractors and consulting engineers, and acting as safety officer.

As Structural & Civil Engineer:
• Coordinated engineering duties on several projects with duties similar to those described above.

Manning and Associates, Long Beach, CA
1984 - 1986
Scientist & Research Group Representative
• Duties included designing concrete retaining walls, preparing hydraulics calculations, conducting oil field chemical analysis, preparing toxicity and sheen analysis of oil field drilling fluids to determine offshore pumping acceptability in environmentally sensitive Southern California, performing hazardous waste determination, and conducting polymer research.

PROFESSIONAL CERTIFICATIONS

• Registered Professional Civil Engineer: Louisiana
• Registered Professional Environmental Engineer: Louisiana
• Certification in Wastewater Treatment, Class IV; Louisiana Department of Health & Hospitals
• Certification in Water Treatment, Class IV; Louisiana Department of Health & Hospitals

EDUCATIONAL BACKGROUND

UNIVERSITY OF NEW ORLEANS, New Orleans, Louisiana
1986
Civil Engineering Graduate Studies
Relevant Coursework: Advanced Concrete & Structural Systems Theory & Design

CALIFORNIA STATE UNIVERSITY LONG BEACH, Long Beach, California
1984
Civil Engineering Graduate Studies
Relevant Coursework: Advanced Ground-Water Leachate & Hydraulics Analysis, Water Chemistry & Solid Wastes

LOUISIANA STATE UNIVERSITY, Baton Rouge, Louisiana
1984
B.S., Civil Engineering
Honors & Awards: Graduated in Top 1/3 of Class

NICHOLLS STATE UNIVERSITY, Thibodaux, Louisiana
1981
Pre-Engineering

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Corporate Development Consultant

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE PROFILE

High profile Corporate Development Executive/Business Development Strategist with 20+ years across broad industries, products, services, and technologies throughout the U.S. Pioneer in the design and delivery of innovative change management programs; expert in facilitating change through redesign of internal operating and business processes. Sharp presentation, negotiation, and team building qualifications. Dynamic and proactive approach in successful organizational development initiatives that delivered consistent and sustainable operating, revenue, profit, and quality improvements through dedicated efforts in:

• Corporate Change Management • Team Building/Leadership
• Participative Management • Performance Reengineering
• Business Systems Development • Process Redesign
• Productivity/Performance Improvement • Policy/Procedure Development
• Staff Training/Development

EXPERIENCE SUMMARY

• Business/Management Consultant to start-up ventures and high-growth companies providing top-flight expertise in new market development, key account relationship management, new product/technology introduction, product pricing and positioning, strategic sales, competitive negotiations, and revenue growth.
• Record of accomplishments based on ability to motivate people, conduct effective training sessions, and achieve bottom-line results in taking companies to new levels of success.
• Conversant with performing due diligence, market analyses, needs assessments, and formulating short- and long-term projections for start-up, growth, and conversion operations.
• Writes and implements scripts, manuals, and compensation package plans, positioning companies for fast-track growth through innovative marketing programs.

PROFESSIONAL EXPERIENCE

Goldman and Frank, Largo, FL
2001 - Present
Corporate Development Consultant
Provider of innovative sales/marketing programs designed to increase sales and market share, enhance employee relations, and build customer service and support.
• Spearheaded development and growth of company's products/services working on a 1:1 basis with employees from the mailroom to the boardroom. Performed in-depth needs assessment and facilitated implementation of a comprehensive business operating systems.
• Designed and implemented a comprehensive sales "bible"; proposed and developed promotional materials, sales scripts, ad campaigns, and sales manuals. Established sales compensation packages and incentive programs designed to transform staff into high-caliber producers.
• Facilitated process change and implementation through training, mentoring, and motivation of staff and management teams. Worked closely with people to help them realize what they could do and then motivated them to achieve their goals.
• Developed and implemented action plans and individual sales-tracking systems to allow representatives to set goals and evaluate progress throughout the selling cycle. Motivated individuals; giving them the tools and training necessary to succeed.

Team Dynamics, Palm Harbor, FL
1999 - 2001
Partner/Vice President Sales
An "out-of-the-box" company working with clients from small to Fortune 500, providing innovative, fun, and effective corporate training and wilderness adventures designed to motivate and empower employees and create a cohesive company environment.
• Worked with and trained Innisbrook staff on a win-win coordination of efforts: the resort could book value-added conferences by signing clients up with Team Dynamics. Developed promotional materials designed to gain additional business. Trained staff in all aspects of sales and marketing strategies.
• Successfully established relationships with the top-25 hotels and top-500 companies in the Tampa Bay area. Personally met with management to assess needs and goals, and design the appropriate package. Provided service from initial contact to follow-up consultation.
• Hired, managed, motivated, and assured team facilitators were thoroughly and expertly trained, through hands-on application, in all programs to the highest standards required by the company.
• Maintained long-term leadership in the market segment, identified and developed comprehensive business alliances. Researched and developed new target markets.

Opportunity Marketing Concepts, Inc., St. Petersburg, FL
1998 - 1999
Executive Sales & Marketing Consultant
An incentive marketing firm based in St. Petersburg, FL that specializes in individual family vacation awards. Work with over 1,200 resorts throughout the U.S., Canada, Mexico, and Europe; large cruise lines; and group travel services.
• Developed and introduced a one-year business plan, identifying needs and future goals. Designed sales and marketing materials for in-house and sales representatives.
• Worked closely with in-house sales managers; empowered them to work with 12-15 telemarketers in their own division; closely tracking performance. Designed and placed recruitment advertisements for independent contractors, which was influential in increasing the sales force base and significantly increased revenue stream.
• Increased sales staff from 11 to 26; recruited, trained, and oversaw their performance; designed performance evaluations to track their progress. Instituted intensive six-day, 1:1 training courses; identified sales reps' strengths and worked on weaknesses to improve their sales closings.

Manning Marketing Group, Clearwater, FL
1993 - 1998
National Sales Manager
A Tampa-based firm founded in 1992, and a leader in the vacation incentive industry.
• Oversaw entire sales division, including 6 national divisions, 13 sales managers, 60 telemarketers, 25 client services reps, and a sales force of 45 independent contractors; achieved $42 million in sales in 1998, a record for the company.
• Collaborated with outside sales reps, provided tactical support for account negotiations and closings. Consistently delivered high annual growth in a highly-competitive national market.
• Directed sales teams in strategic account planning and management to achieve revenue and market share objectives. Led sales and account management training; developed best practice sales process strategies.
• Instituted sales and client incentive programs; significantly increased revenue stream.

Vice President Retail Sales 1996 - 1997
Director of Recruiting 1994 - 1996
Telemarketing Manager 1993 - 1994

EDUCATION AND TRAINING

Southeastern Christian University
1995
M.B.A.

Southeastern Christian University
1993
B.A.

New Hampshire Business College
1979

U.S. Navel Intelligence School
1977

St. Petersburg Junior College
1977

Dale Carnegie, Personal Training
Tony Robbins-Date With Destiny
Ken Blanchard Seminar
Steven Covey Seminar
Tom Hopkins Seminar
Telemarketing Magazine TBT East
Peter Lowe's "Success" Seminar
Outward Bound Training
Mita Digital Master Course
Spanish-2nd Language

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Dancer

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Electrical and Lighting Consultant

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

ELECTRICAL & LIGHTING CONSULTANT
ELECTRICAL DESIGNER / PROJECT MANAGER

Electrical Consultant and Lighting Designer with 15 years experience that includes electrical and lighting systems for commercial buildings, correctional and institutional facilities, medical offices, hospitals and clinics, schools, churches, and public use facilities. Utilize the latest in lighting technology and techniques to assist in the reduction of energy consumption for a more functionally efficient environment.

Professional Profile

· Highly skilled in planning and analysis with key strengths in project management.
· Strong technical and methodical aptitude with an innate ability to analyze, coordinate and synthesize data.
· Knowledge of National Electric Code, building codes, and energy codes specification writing, and construction administration.
· Exceptional attention to detail, adherence to standards and technical background.

Professional Work History

ASSOCIATED DESIGN GROUP, INC., Lafayette, LA
1988 to Present
Assistant Electrical Project Manager
Consult engineering specifications, plan and design commercial and institutional facilities, prepare and review design drawings for bid and construction, and handle power distribution, lighting, telecommunications and data, fire alarm, security and nurse call.

Engineering Design Projects

Lake Charles Memorial Hospital, Lake Charles, LA
$25,000,000
Designed / drafted electrical systems for multiple additions including lab, rehabilitation unit, patient tower additions, physical therapy unit, and lithotripter unit hook-ups.

Lafayette General Medical Center, Lafayette, LA
$20,000,000
Designed / drafted electrical systems for multiple additions including MRI, outpatient, surgery, central supply, lithotripter unit hook-ups, and oncology unit.

Immaculata, Lafayette, LA
$3,000,000
Designed / drafted energy efficient electrical and mechanical systems for complete renovation and restoration of historical 1948 seminary now used as Catholic Diocese Offices. Dynamic architectural lighting systems incorporated including pendant fixtures, cove lighting, and task lighting for media studio.

Calcasieu Judicial Center, Lake Charles, LA
$4,500,000
Designed / drafted electrical systems for new three story courthouse including communications systems, duress system, and fire alarm system.

St. Tammany Parish Courthouse
$42,000,000
Designed / drafted lighting, power distribution with emergency generator system, fire alarm, intercommunication and lightning protection system of 300,000 square foot facility. Design included lighting of a 4-story atrium, courtroom lighting and extensive exterior and landscape lighting.

Education

UNIVERSITY OF LOUISIANA (UL-L)
Lafayette, LA 1991
Bachelor of Arts in Liberal Arts
Concentration: English and Technical Writing

Training Seminars

· Lithonia Lighting Application and Design
· Louisiana Energy Codes
· Professional AutoCAD
· Lutron Specifier Lighting Control Seminar

Professional Associations

Illuminating Engineering Society of North America, Member
Acadiana Electrical Association, Member
Sigma Tau Delta English Honor Society, National Member
UL-L Arts, Humanities and Behavior Science Alumni

Technical Skills

AutoCad 2002, Microsoft Office,
Visual Lighting, Novell Networking, Comcheck Energy Code,
Windows XP, Windows NT

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Foreign Language Teacher

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Foreign language teacher with 34 years experience in secondary Foreign Language classroom teaching seeks part-time or full-time position. Extensive instructional experience includes graduate-level education, creative teaching and classroom management skills, and an enthusiasm for student development.

STRENGTHS

- Develop the academic and personal strengths of each student, using a student-centered, holistic approach with a focus on oral and written foreign language proficiency in a strong conversational curriculum.
- Employ a variety of instructional techniques, including total physical response and storytelling (TPRS), standard grammar instruction, cooperative learning, reinforcement of daily instruction via homework, and a variety of short stories, literature, film, music, and authentic cultural materials. Maximize meaningful personal achievement, enhanced participation, and individual accountability.

SUMMARY OF QUALIFICATIONS

• Skilled in all aspects of classroom operations, curriculum development, evaluation of student progress, coordination with faculty, parents, and administration, facilitation of positive learning environments, and related administrative duties.
• Communication skills demonstrated through design of classroom presentations and lectures, creation of detailed written lesson plans and student evaluations, and the ability to establish and maintain professional relationships.
• Experienced in diverse educational settings, working with students from all learning levels and socioeconomic backgrounds.
• Committed to teaching to meet individual students needs, and keeping parents informed of student progress. Offer ideas and materials to continue the educational process in the home.

CAREER HISTORY

Independent Contractor, New Orleans, LA
1968 - Present
French and Russian Tutor
• Provide tutoring in conversational French, academic assistance, and professional tutoring for young people and adults. Develop and implement strategic study plans and strategies for underperforming students to improve French language skills, subject matter comprehension, and improve grades. Assist adults who wish to acquire proficiency in French or are planning to travel to France.

Public High School, New Orleans, LA
1988 - Present
French Teacher
• Serve as French teacher with an emphasis in oral proficiency, use of multi-media tools, and active student participation in the learning process through practical conversational techniques.
• Maintain classroom interest, motivation, participation, and discipline though innovative and creative teaching techniques. Duties include program implementation, lecturing, curriculum development, preparation of lesson plans, administering exams, conducting evaluations, writing and grading exams, enforcing classroom discipline, improving skills, and utilizing contemporary subjects and events to increase participation and interest.
• Manage all aspects of classroom, including evaluation of student progress, and facilitation of a positive learning environment. Coordinate with students, parents, volunteers, and educational professionals to ensure consistent quality educational and developmental opportunities.
• Selected to develop and implement Standards & Benchmarks for three levels of French. Current and previous special assignments and positions of additional responsibility have included Foreign Language Department Chairperson, Faculty Advisory Committee Chairperson, and Swim Team Moderator.

Local High School, New Orleans, LA
1977 - 1988
French / Russian Teacher
• Instructed French and Russian courses for 10th, 11th, and 12th grade students. Handled classroom management, lesson planning, assigning homework and projects, lecturing, grading papers, curriculum development, individual tutoring and counseling, assessing student performance, and coordinating with teachers, parents, and administration.

State College, New Orleans, LA
1971 - 1977
Russian Instructor
• Prepared continuing education curriculum, made presentations, engaged in conversational exercises, and participated in curriculum development.

Township High School, Kent, WA
1968 - 1971
Social Studies and Russian Teacher
• Taught Russian and Social Studies courses to high school students using self-provided teaching materials and supplementary teaching aids. Maintained classroom interest, motivation, participation, and discipline through creative teaching techniques. Developed, administered, and graded tests, evaluated performance and assigned letter grades, and participated in various school activities and events. Served as Senior Class Advisor and developed and taught Black Studies and Contemporary World Problems courses.

National Science Foundation / Fordham University, New York, NY
1966 - 1968
Research Assistant
• Provided research assistance to a faculty professor and departmental staff on scientific studies of manpower surveys, conducted statistical studies, including countries worldwide, and measured, examined, and cataloged quantitative data.

EDUCATION

FORDHAM UNIVERSITY, New York, New York
M.A., Russian Language and Literature, Minor: Russian Area Studies
Honors: Maintained 3.47 / 4.0 GPA; Awarded National Defense Education Act Fellowship

WILLAMETTE UNIVERSITY, Salem, Oregon
B.A., Russian Language and Literature, Minor: Political Science
Honors: Dean's List (4 years), 3.5 / 4.0 GPA, Dobro Slovo National Slavic Honor Society, Pi Gamma Nu National Social Science Honor Society, Selected as Russian Departmental Assistant

Recent Continuing Education & Workshops
• Microsoft PowerPoint Workshop
• Total Physical Response and Storytelling Workshop
• Strengthening Foreign Language Instruction, Bureau of Education and Research

Foreign Language & Conversation Studies
• Alliance Française, Advanced French Conversation, New Orleans, Louisiana
• Alliance Française, Certificate of Competence, Paris France
• Oral Examination in Russian, Fordham University, New York, New York
• Intensified Russian Language Studies, University of Washington, Seattle, Washington
• Spanish Language Studies, University of New Orleans, New Orleans, Louisiana

Teaching Certifications and Studies
• Louisiana Permanent Teaching Certification, Type A / 037437
• Louisiana Certification in French, Social Studies and Russian
• Washington Teaching Certification, University of Washington
• Methods of Teaching History, University of Washington
• Education Courses for Certification, Hunter College, New York, New York

INTERNATIONAL TRAVEL

Traveled to various countries including France, England, Belgium, Germany, Austria, Switzerland, Holland, Italy, Russia, Turkey, Greece, Yugoslavia, Bulgaria, Denmark, and Finland. Have lived abroad for up to 10 months at a time.

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Government Relations Consultant

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Governmental Relations Profile

· Proven ability to work with and be a liaison between elected officials, legislative staff, and professional associations. Maximum ability to streamline monitoring and lobbying of legislature for various clients.
· Effective working knowledge of legislative process of Louisiana Legislature. Successfully forged coalitions with lobbyists of mutual interest.
· Expertise in passing or defeating legislation dealing with licensing, funding, and environmental issues. Initiated and participated in interim studies relating to various legislation.
· Responsible for formulating and passing major pieces of legislation concerning tax and state mandates for local government as well as environmental regulatory issues.
· Vice-Chairman of Legislative staff 1989-1993 of Louisiana Conference of Mayors. Supervised and coordinated lobbying assignments on House and Senate floors.

RENEE McEVOY GOVERNMENTAL RELATIONS, Baton Rouge, LA
1983 to 2000
Principal
Represented various clients at Louisiana Legislature including Louisiana Conference of Mayors, city of Lafayette, state levee boards, municipalities, trade and professional associations, and health care professionals.

CHARLES J. ANDERSON & ASSOCIATES GOVERNMENTAL RELATIONS, Baton Rouge, LA
1993 to 1996

Associate Lobbyist
A full service governmental relations firm, which included lobbying and association management for Louisiana Public Housing Authority, Ascension Parish, and Louisiana Amusement Operators.

M.L. STERLING & ASSOCIATES, Baton Rouge, LA
1981 to 1983
Contract Lobbyist
Represented state and national clients at Louisiana Legislature including Miller Brewing Company, 3M, LA Independent Bankers Association and Louisiana Retailers Association.

Management Profile

· Oversee all aspects of operating a business including production, marketing, public relations, sales and quality control responsibilities.
· Excellent professional reputation among customers, industry professionals and regulatory agencies.
· Resourceful in developing contacts and information sources.
· Effective in promoting a positive, productive work environment and team building.

THE SATURN COMPANIES, Lafayette, LA
1999 to Present
Commercial Real Estate Agent

McEVOY TERMITE & PEST CONTROL INC., Lafayette, LA
1991 to Present
President / Owner
In business since 1957 serving a 5-parish area in commercial and residential services. Handle construction bids, sales and quality control. Served as Manager from 1990 to 1991 and Sales/Field Supervisor from 1980 to 1990. Purchased company in 1992.

Education

UNIVERSITY OF LOUISIANA AT LAFAYETTE, Lafayette, LA
1978
Bachelor of Arts in Political Science / Minor: Business Administration

Affiliations

Association of Louisiana Lobbyists
Former Board Member
Greater Lafayette Chamber of Commerce
Former Vice Chairman, State & National Affairs
Leadership Lafayette Alumni Association
Former President

Legislative Monitor Profile

· Review all proposed legislation concerning client.
· Submit copies of proposed legislation to client.
· Meet with clients’ officers to discuss positions on proposed legislation.
· Meet with authors of legislation and allies’ interests to discuss impact of targeted legislation.
· Notify client of committee hearings on targeted legislation.
· Monitor committee hearings and report to client.
· Monitor House and Senate floor activity and report to client.
· Provide legislative updates to client during session.
· Provide status reports on targeted legislation at end of legislative session.
· Monitor Louisiana State Registry for Proposed rules/regulations changes of concern to client.
· Attend interim committee meetings and state agency hearings on behalf of client and give status report.

Lobbying Profile

· Review all proposed legislation concerning client.
· Submit copies of proposed legislation to client.
· Meet with client to discuss positions and plan strategy on proposed legislation.
· Meet with authors of legislation and allied interests to discuss impact of targeted legislation.
· Meet with legislative floor leaders to handle legislation or “lead” opposition to legislation on behalf of client.
· Notify client of committee hearings on proposed legislation and monitor.
· Lobby respective legislative committee members and report to client.
· Coordinate and/or deliver testimony at committee hearings.
· Provide legislative updates to client throughout legislative session.
· Lobby members of House, Senate and Administration on behalf of client prior to respective floor activity.
· Schedule meetings with Governor’s Staff with respect to targeted legislation.
· Provide Legislative Status Report at end of legislative session.
· Monitor Louisiana State Registry for any proposed rules/regulations changes of concern to client.
· Attend interim committee meetings and/or state agency hearings on behalf of client and give status report.
· Attend Client Board Meetings upon request.
· Research and development of legislation.

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Hospitality Manager Travel

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Seeking a challenging Destination Management, Travel Executive, Hospitality, Hotel Sales, Tourism, Convention, or related Corporate position in which extensive business experience and a documented record of accomplishments will be of value.

SUMMARY

• Skilled in all aspects of travel industry operations, destination management sales, personnel training and management, establishing and maintaining key client accounts, increasing revenues, ensuring quality customer service, coordinating special promotions, utilizing referrals, and related marketing activities.
• Experienced in meeting planning, strong organizational skills, coordinating details for corporate clients, booking restaurants and hotels, special events marketing, theme parties, and related hospitality services. Highly developed client relation skills and able to provide individual clients with appropriate suggestions and recommendations.
• Experienced in all facets of visitor and VIP relations, including researching and arranging a wide variety requests, including tickets, airline reservations, restaurant reservations, secretarial services, car rentals, golf tee times, flowers, gifts, meeting rooms, power lunches, parties, entertainment, cruises, tours (air, boat, bus), banking needs, and private requests.
• Oral and written communication skills in English and basic conversational Spanish, able to produce well-written correspondence, design sales presentations and reports, proven ability to establish a loyal customer base, and extensive travel throughout the U.S., Canada, Europe, Scandinavia, Asia, Latin America, Hawaii, and Australia.

EXPERIENCE

International Travel, New Orleans, Louisiana
1999 - Present
Travel Consultant
• Selected to serve as travel consultant for a leading upscale leisure travel firm, featuring extensive international and European travel, with individual tours of up to $125,000, due to travel industry expertise and knowledge. Coordinated leisure travel arrangements for executive, commercial, and corporate clients, including air / ground transportation, hotel accommodations, and related needs.
• Major clients included Magnolia Liquor, Inc., Phister Institute & Zoo, and Tulane University. Responsible for travel planning and customer service. Researched airfares, hotel accommodations, tours, rental car rates, and hotel prices to ensure maximum value for customers.

Fairview Travels, New Orleans, Louisiana
1974 - 1999
Owner / Manager
• Founded, owned, and operated a highly successful travel agency in the historic Uptown Riverbend / University section of New Orleans with up to $3.9 million in annual sales, providing comprehensive outbound retail travel services for individuals and major corporate and institutional clients. Key clients included Tulane University, Loyola University, the Presidents of both institutions, the Jameson Institute, and various area corporations and businesses. Sold the agency in 1998 and contracted to serve as consultant.
• Managed and coordinated all aspects of travel agency operations. Duties consisted of supervising employees in day to day activities, interviewing, scheduling, training, and development of personnel, serving as liaison to corporate national vendors, production of reports, interaction with clients, and coordination of company functions.
• Sold and marketed domestic and international travel opportunities, coordinated group and individual vacation packages, booked group and individual tours, researched and scheduled flights and accommodations, issued airline tickets, and booked reservations. Organized and escorted student and alumni groups to Yucatan, Canada, and Colorado.
• Oversaw accounting, bookkeeping, records maintenance, banking, invoicing, and in-house advertising. Responsible for all aspects of daily operations all aspects of customer service and sales, purchasing computer equipment, hiring and training staff, setting up and implementing mailing list system, sending out brochures and professional correspondence, and all related administrative duties.

Fairview Travel School, New Orleans, Louisiana
1987 - 1991
Instructor / Owner
• Opened and operated a travel agent school with responsibility for New Travel Agent Class Sales, Quality Control, Curriculum Development, In-House Training, Pricing Guidelines, Brochure Production, Classroom Materials Development, Scheduling, and Public Relations.
• Planned and organized special events and seminars for recruitment of entry-level travel employees, implemented training services, and accurately assessed client needs to create innovative training solutions.
• Additionally responsible for classroom management and instruction, curriculum development, lesson planning, evaluating student performance, customizing training programs for specific needs, writing course manuals and all forms, and production of monthly class calendars, price guidelines, and other materials.

Himmel Destination Travel, New Orleans, Louisiana
1970 - 1973
Sales Executive
• Responsible for a wide range of sales and client services, including extensive coordination with Sales Managers of hotels, restaurants, plantations, tours, boat companies, airlines, and transportation firms serving the Greater New Orleans area.
• Personally organized, planned, and sold activities for groups ranging from 5 to 500 people. Assisted with and coordinated client participation in trade shows and conferences, marketing the city of New Orleans as a tourist destination. Primary client base consisted of travel groups, associations, corporations, and VIPs, including doctors, lawyers, bankers, and business executives and owners.
• Responsible for ensuring a high level of client satisfaction through serving as a liaison for all sites, activities, and entertainment within the city. Additionally coordinated all necessary business support and corporate services, as well as guest orientation and information.
• Make suggestions and recommendations based upon assessment of client needs and available resources. Services consisted of researching and arranging a wide variety requests, including tickets, airline reservations, luncheons, dinners, breakfasts, cocktail parties, secretarial services, car rentals, out-of-town drives, golf tee times, flowers, gifts, meeting rooms, parties, entertainment, riverboat cruises, tours (air, boat, bus, walking) (plantation, cemetery, Garden District, Zoo, swamp, historic, etc.), banking needs, and private requests. Also handled any client disputes and refunds when indicated.
• Successfully marketed, organized, and coordinated the International Society of Radio Technologists 2-week international convention for global short-wave radio enthusiasts. The show consisted of 25 exhibitors from throughout the world.

Roadside Inn, Jackson, Mississippi
1969 - 1970
Night Audit Clerk
• Served as full-time Night Auditor for a leading national motel chain location catering to a business and individual travelers. Responsible for closing duties, including balancing daily transaction and activity sheets within each department, posting charges to and closing out guest accounts, processing checks, and verifying credit card accounts.
• Additional duties included data entry tasks and inputting daily revenue reports and accounting for revenue received for each business day. Also provided general administrative duties, registered guests and coordinated reservations, handled guest complaints, represented Motel Manager during absences, counted funds, provided customer service, and answered telephones.

UNITED STATES ARMY RESERVE, Freemont, Mississippi / New Orleans, Louisiana
1963 - 1969
Transportation Unit Reservist
• Served in the U.S. Army Reserves as the ranking enlisted person, prepared lesson plans and training materials, and other duties as assigned. Additionally served within the Transportation Unit as a clerk responsible for unit and administrative duties.

PAST & CURRENT PROFESSIONAL AFFILIATIONS

• Local Chapter President, American Society of Travel Agents, 1993
• ASTA National Hotel Committee, 1985-1987
• Vice-President, Travel Agents of Greater New Orleans, 1984-1985
• SKAL Club (International Organization of Travel Executives), Member since 1976

EDUCATIONAL BACKGROUND

MILLSAPS COLLEGE, Jackson, Mississippi
1973
Bachelor of Arts, Business Administration
Leadership Activities: Elected Recording Secretary of the Kappa Alpha Order, Served as Chairman of the Housebuilding Committee & worked with an Alumni Board to successfully raise funds for and build a new fraternity house.

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Hospitality Specialist

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Certified Management Consultant with 20+ years definitive experience driving tourism growth internationally. People-oriented facilitator; entrepreneurial and creative. Engaging and persuasive management style fuels strong team performances, inspires the cooperation of cross-functional teams, reenergizes stagnant programs, and positions companies for aggressive and sustainable revenue growth.

• Budget Administration • Strategic Marketing
• Human Resources Management • Team Building & Empowerment
• Training & Facilitation • Group Catering Management
• Holistic Troubleshooting • Industry - Government Networking
• Food & Beverage/Catering Management • Inventory Control
• Front Office Operations • Market Research & Analysis

BENCHMARKS AND MILESTONES

Corporate Communications, Sales, and Marketing
• Directed multi-tiered corporate communications plan to revive the reputation of boutique lodge that had fallen into disrepair. Immediately engineered a revitalized marketing strategy to attract the attention of local retail travel centers, tour operators and potential travelers including personal appointments, web presence, and newly designed corporate brochures and flyers. Realized virtually immediate results building occupancy rates to 25% (representing 100 clients monthly); projections currently on track for 75% occupancy in 2002.
• Evoked instant recognition and spurred popularity for monthly newsletter "Too Hot To Trot" featuring a cartoon warthog. Secured wide distribution network for newsletter across agencies nationwide.

Organization and Management
• Turned around ailing boutique lodge by spearheading a $500,000 design revamp of property's accommodation and garden facilities. Created fresh alliances with quality suppliers, established purchasing, administrative and booking procedures, and coordinated maintenance trades onsite.
• Spearheaded integrated change management program for a failing safari lodge and 3 star hotel complex afflicted with high expenditures, inadequate staff service levels, and a declining local market. Slashed overheads by 32% by streamlining stagnant work processes; refocused and retrained staff to recognize and respond to customers' 'unmet needs' and launched an international marketing plan to infiltrate international markets.
• Launched successful independent tourism agency to maximize opportunities in the hospitality sector overcoming the inherent obstacles posed by complete Government control of the industry.

PROFESSIONAL EXPERIENCE

World Management Corporation, New Orleans, La
1998 - Present
General Manager
Turned around non-performing boutique lodge dormant in terms of sales, marketing and property maintenance. Nestled in a distinctive environment, the property was ideally positioned to target the world-weary traveler keen to experience holiday tranquility and natural ambiance of a rainforest setting; closure 6 months earlier necessitated intensive property maintenance and a comprehensive promotional program to re-launch market status.

As hands-on partner/manager, designed new property additions, restored garden surrounds, freshened accommodation and revamped menus to meet the demands of an exclusive clientele. Rejuvenated procedures, policy and marketing, developed relationships with local tourism authorities and agencies, and elevated the reputation of the lodge as a viable and fashionable destination for international tourists.

Initial guest feedback has been enthusiastic and gratifying; return stays have been booked, and bus tours stop regularly expose the lodge to more potential "buyers".

SFB Incorporated, New Orleans, La
1995 - 1998
Director/Marketing and Business Consultant
Implemented management systems, process refinements, cost containment measures, and integrated marketing strategies. Installed management structures, trained staff, established systems and procedures, and created corporate communications programs that infiltrated the international markets. Contracts included:

ACME DISTRIBUTORS: Contract Marketing Manager.

• Identified lucrative market opportunity to distribute frozen fish and chicken products to the tourism segment. Created new company division to market products specifically to hospitality, catering and tourism sectors, that realized immediate results, winning market share over long-time competitors. Increased turnover by 50%.
• Identified need to utilize former customers for future marketing campaigns. Devised comprehensive marketing database, finely tuned reporting mechanisms, and strategized a frequent caller program to maintain ongoing customer relationships.

Manning and Associates, New Orleans, La
1993 - 1995
Marketing Manager/Safari Operator
• Revamped all head office operations to produce a leaner, stronger administrative structure. Trained staff, built teams dedicated to outstanding customer service.
• Coordinated all core business revenue generating areas, directing all scheduled activities and collaborating with foreign-based agent.
• Overhauled marketing strategies, corporate communications design and distribution; nurtured important relationships with hotel and tourism operators, and personally visited agencies nationwide to assure correct promotional positioning and sales approach for maximum product exposure.

Ferndale Lodge, Baton Rouge, LA
1990 - 1993
Marketing Advisor
• Reversed spiraling decline in clients and profits, through complete internal and external face-lift. Restructured internal operations to contain costs, eliminate duplicated staff efforts, and assign marketing and capital resources wisely. Capitalized on staffs' good intentions by injecting enthusiasm, formally recognizing superior performances and offering high level customer service training.
• Managed all bookings and follow-up programs; attended to special requests, developed menus, created food rotation plans, and secured solid suppliers at best prices. Coordinated all housekeeping, kitchen staff, game guides and scouts to provide a holistic approach to guest services.
• Created sustainable utilization of wildlife plan.

World Retreat Center, New Orleans, La
1988 - 1990
Marketing Executive
Market dominant ground operator in Africa with headquarters in New Orleans.

PROFESSIONAL DEVELOPMENT

Management Consultant • Business Management

Marketing Strategies and Planning
Understanding Marketing Communications
Sales and Marketing
Logistic Transport Supply

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Independent Contractor

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

A position employing my professional customer care abilities and clerical skills

PROFESSIONAL QUALIFICATIONS

Customer Service / Retail
• Entrusted to monitor alarm systems of commercial and residential establishments
• Recognized by superiors for excellent customer care, resulting in corporate commendation
• Prioritize responsibilities to handle multiple retail departments simultaneously
• Consistently maintain professional level of enthusiasm
• Extend exceptional courtesy and respect in person or on telephone
• Assist clients in making appropriate purchasing decisions
• Create appealing retail displays of merchandise or clothing to attract buyers
• Experienced cashier

Administrative
• Efficiently enter new accounts online
• Accurately tabulate supply inventory to increase office efficiency / company profits
• Organize scheduling and plan delivery routes , adjusting accordingly for new clients / products
• Prepared to orient / train new employees to become effective members of work teams
• Experienced with standard office procedures / equipment
• Very high testing scores in Word Knowledge
• Familiar with various computer programs and data entry
• Unique Strengths(Features of character in the workplace determined by Personality Profiling assessment)
• Friendly / Prompt / People-Oriented / Practical

UNIQUE STRENGTHS

(Features of character in the workplace determined by Personality Profiling assessment)
Friendly / Prompt / People-Oriented / Practical

SELF-EMPLOYMENT

Independent contractor for Office Assistance and Custodial services

Uncle John's Self Storage
Harrisburg, PA

Vine's Vending
Harrisburg, PA

OTHER EMPLOYMENT

Alarm Telecommunication Center, Harrisburg, PA
Dispatcher

Nationals, Incorporated, Harrisburg, PA
Phone Receptionist

Walden's, Harrisburg, PA
Sales Associate

Wal-Mart, Harrisburg, PA
Sales Associate

PROFESSIONAL DEVELOPMENT

Employment Advancement Course
Harrisburg Career Solutions
Harrisburg, PA

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

International Consultant

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SENIOR EXECUTIVE PROFILE

Management career leading international organizations through start-up, change, revitalization, turnaround and accelerated growth. Cross-functional expertise with proven success in optimizing organizational growth, productivity, and efficiency. Expert team building, team leadership, communication and interpersonal relations skills. Strategic and analytical with outstanding problem-solving and negotiating performance.

Strategic International Product Development Leadership
Organizational Development
Fortune 500 Manufacturing
International Marketing Savvy
Co-Developer and Marketer, Dishwashing Liquid

EXPERIENCE

Industrial Development Corporation, New York, NY
1990 - Present
International Consultant
• Prepared technical frame of reference reports for detergent industry upgrades in developing countries. Participated in next phase of project, a multi-nation tour of specific facilities.

• Delivered technical papers on natural-origin surfactants and detergent technology at International Symposium of Chemical and Petrochemical Products in Porto Alegre, RS, Brazil, co-sponsored by UNIDO/UNDP and Government of the State of Rio Grande do Sul. Provided technical and marketing consulting services to several soap, detergents, and cleaning products companies. Symposium helped promote industrial development in Rio Grande do Sul by establishing direct links between international experts and local companies and prospective investors.

• Selected by Chinese Government to assist Research Institute of Daily Chemical Industries (RIDCI) of the People's Republic of China. The project objective was to develop surfactants derived from natural, renewable fats and oils for use in laundry detergents and industrial cleaners. Project participation led to month-long technical visit to RIDCI'S headquarters in Taiwan (P.R.C.). Upon returning from China, organized and hosted visit by senior Chinese industrial officials to several U.S. chemical and consumer products companies.

Acme Resources, New York, NY
1988 - 1990
Consultant, Economic Development Group
• Provided technical leadership in project which studied feasibility of developing, producing, and marketing surfactants and institutional cleaning products derived from by-product fatty acids of regional forestry industry.

Manning Chemical Corporation
1986 - 1988
Technical Advisor
Provided technical advice and submitted the following two reports:
• "A Business Expansion and Diversification Proposal for MAK Chemical Corporation."
• "The Recovery of Pure Cellophane From Nitrocellulose Coated Cellophane."

Octagon Industries, Chicago, IL
1984 - 1986
Manager of Production and Planning, Boundary Surgical Products
Overall Responsibilities:
• Managed manufacturing facilities in numerous locations both domestically and internationally.
• Supervised design of new, integrated manufacturing facility and administrative offices.
• Managed product development (soaps, laundry detergents, and toilet goods), technical packaging, supplier development, and professional relations with Mexican Government and medical/dental associations.
• Led process development and factory service for Export and Special Operations, and later Asia and Latin America divisions.
• Established wide variety of process and product development projects in U.S. and abroad.

Selected Accomplishments:
• Jointly developed, designed, tested, oversaw production, and marketed introduction of a successful nationally distributed dishwashing detergent.
• Developed contract manufacturing facilities in Dominican Republic and Guatemala.
• Conducted or directed major projects, including new product introductions and new manufacturing facility startups in Latin America, Asia, and Middle East.

Octagon Industries, Chicago, IL
1980 - 1984
Manager of Product Development

Octagon Industries, Chicago, IL
1979 - 1980
Technical Brand Manager
Member of Company Management Committee

Octagon Industries, Chicago, IL
1977 - 1979
Process Development Engineer

PUBLICATIONS

• Agricultural Sprayer Calibration, article granted U.S. copyrights No. TXU 521 621 and No. TXU 530 301, 1992.
• Cash Flow Analysis, financial management computer software granted U.S. Copyright TXU-142-455, 1983.
• Oxygen Carrier for Detergent Compositions, U.S. Patent 3, 562, 171, 1971.
• Application of Critical Path Analysis to New Consumer Products Development, Xavier University, 1965.

EDUCATION

XAVIER, UNIVERSITY, Ohio
Masters, Business Administration

LOUISIANA TECH UNIVERSITY, Ruston, LA
Bachelor of Science, Chemical Engineering

PRWRA Laurie Roy - PRWRA President - http://www.prwra.com - laurie@prwra.com

Magazine Consultant

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Professional magazine planning consultant credited with programming "The Granite Bay Publishing Model," recognized as the leader in models for the publishing industry. The model accurately budgets and predicts paid circulation or rate base and revenue as well as a broad scope of equally valuable features exclusive to the publishing industry.

• Editing • Planning
• Direct Mail • Finance Planning
• Consulting • Training
• Public Speaking • Problem Resolution
• Grant Development Programming • Revenue Projection/Forecasting
• Source Analysis • Marketing

Successful career history as a consultant for a medley of highly visible magazine publications, newspaper editor and marketing professional for publishing firms.

QUALIFICATIONS

• Created business/financial-planning model utilizing Excel spreadsheet formulas customized to publication's specific requirements, identified in the industry as "The Granite Bay Publishing Model". Recognized for its capabilities and performance, the new model replaced previous models. Features include automated evaluation, analysis and reduced data entry, expense tracking and forecasting.
• Extensive interaction with Circulation Directors, Publishers, Art Directors and Editors.
• Experience developing financial business plans, composing proposals, conducting training seminars and providing technical support to users.

EXPERIENCE

Goldman and Frank Publishers, New Haven, CT
1992 - Present
Consultant

EDUCATION

Central Missouri State University
Bachelor of Science, Mass Communications/Journalism

PRWRA Rosemarie Ginsberg - Creative Staffing Associates - Csadirecthire@aol.com - http://www.creativeresumesnjobs.com

Management Consultant Sales and Marketing

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Senior executive with more than 15 years of experience in sales and marketing, operations, human resources, and finance. Background includes strategic planning for start-up operations, turnarounds, and joint ventures, including licensing of intellectual properties. Successfully grew revenue, increased efficiency and productivity, reduced costs, improved operations, and expanded a company globally. Strong expertise in the development and production of corporate audio and video programming, product development, and product design and packaging. Computer skills include Microsoft Windows 98 and Microsoft Office (Word, Excel, and PowerPoint).

EXPERIENCE

Brinson Resource Management, Dallas, Texas
1996 - Present
Management Consultant
Secured a management consulting assignment with a high-tech venture capital firm to analyze the human resource functions of a high tech start-up company.
• Prepared a proposal for building and implementing a human resource management system that included job descriptions and job performance standards.

Devon Miller Corporation, Carrollton, Texas
1990 - 1996
Senior Vice President
Managed all operations of a $7 million international corporate training enterprise with up to 70 employees. Areas of responsibility included marketing, administration, finance, operations, international marketing and license, and technology. Interacted with lenders, vendors, promoters, distributors, chief executive officers, chief operating officers, marketing directors, and business owners. Directly supervised the chief financial officer, and marketing, human resources, operations, product development, and manufacturing managers. Maintained total profit and loss responsibility.
• Designed and built a new distribution center that reduced errors in customer shipments, improved shipment time, and increased customer retention rate.
• Negotiated several licensing agreements including book publishing contracts and international distribution that increased revenue by 5% to 10% of gross each year in lieu of direct buy-sell agreements.
• Developed and implemented a human resources department to accommodate the growth from 6 employees and $250,000 to 70 employees and $7 million in annual revenue.
• Served as the 40lk and profit sharing plan trustee.
• Instituted human resource management system that included job descriptions, performance standards, performance reviews, hiring evaluations, and employee recognition programs (improved morale extensively, reduced turnover, and upgraded the quality of management).
• Assigned additional responsibility for marketing operations in 1994.
• Recognized and corrected an inherited debt of $1.2 million caused by a software application error (negotiated vendor reduction and payment plan while maintaining flow of inventory, invoiced all receivables, and implemented new accounting and operating software applications within 60 days).
• Edited and published a monthly worldwide publication entitled High Performance Magazine with 27,000 copies distributed to individuals and corporations globally.
• Created and implemented risk management policies and procedures to handle all insurance needs of the company (continuously upgraded property and casualty insurance, as well as special insurance for tours, seminars, and special events).

Devon Miller Corporation, Carrollton, Texas
1985 - 1990
Vice President of Production
Coordinated and directed all video and audio production operations, as well as distribution. This included facilities management and real estate related activities. Supervised a warehouse manager, production manager, shipping and receiving supervisor, chief engineer, and a total of 20 employees. Maintained total profit and loss responsibility, and managed a $1 million budget.
• Created a subsidiary of Devon Miller called Devon Copy to handle all commercial duplication and distribution of audio and video cassette programs.
• Designed and supervised the installation of a full audio recording studio, audio and video duplication facility, an a fulfillment and distribution facility (initially saved over 25% in COG, improved product quality by 100%, and reduced defective product returns by over 50%).
• Produced over 25 hours of video training programs and 175 hours of audio programming, in addition to development of companion curriculum for the instructors.

ADDITIONAL EXPERIENCE

United States Air Force - Sergeant E-4 - Awarded Airman of the Year

EDUCATION AND TRAINING

Oklahoma City University, Oklahoma City, Oklahoma
1999
Bachelor of Science

TRAINING
Certified Facilitator of Corporate Training Programs - Devon Learning Systems
Management Accounting and Joint Venture Training - American Management Association

AFFILIATIONS

St. Mary's School for Special Needs Children
1997 - 1999
Auction Chairperson
Helped raised $200,000 consistently over each of the past three years, which is the highest amount ever achieved in this organization's history.

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

News Journalist

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Over 5 years experience as a Television News Journalist and Field Producer.
• Proven ability to maintain calm demeanor and make split second decisions under extreme deadline pressure.
• Excellent communication and interpersonal skills; well liked and respected by peers.
• Outstanding Writer and Word Processor, with typing speed exceeding 65 WPM.
• San Diego local; familiar with geography and continuing news stories making daily headlines.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Professional Impressions, Coronado, CA
2000 - Present
Owner/Operator
Owner/Operator of professional writing service specializing in personal and business marketing materials, including résumés, press releases, business proposals and custom voicemail greetings.
• Earned professional certification from two nationally recognized résumé writing associations within first year of operation.
• Conceptualized "International Update your Résumé Month" to raise public awareness of Professional Résumé Writing Industry.
• Gained favorable résumé industry publicity on local San Diego television station.
• Authored monthly column titled "Alert the Media" encouraging Résumé Writers to seek media publicity for their business.
• Selected as National Speaker for PRWRA 2002 Annual Convention to teach résumé writers how to handle media publicity.

Octagon Communications, Denver, CO
1998 - 2000
Western Regional Manager
Western Regional Manager for television news feed service that covers breaking news and offers video sharing between member stations.
• Wrote and edited scripts and corresponding video for daily feeds; handled special requests for news archive tape and live shots, and interfaced daily with all regional member stations throughout western region.
• Hired and supervised crews, including Photographers, Reporters, and Satellite Truck Operators during breaking news and planned events on location.
• Managed five field crews (Octagon, KLIS, KCIE, KUFW, KIE TV) in adverse weather conditions, while covering the Columbine High School Shootings, executing 119 live shots in 2 days.
• Approved scripts, oversaw editing, and spoke with Producers during live shots to ensure seamless broadcast.
• Coordinated annual regional conference resulting in greater cooperation among affiliates.
• Developed strong relationships with television news personnel at all levels.

CBS Nightly News, Denver, CO
1996 - 1998
Freelance Coordinator and Field Producer
Freelance Coordinator and Field Producer for television news feed service that covers breaking news and offers video sharing between members.
• Planned, wrote, and directed CBS Nightly News Mountain feed to CBS affiliates worldwide for re-broadcast on local newscasts.
• Produced field team of Oklahoma City Bombing Trials, JonBenét Ramsey Murder, Denver Blizzard of 1997, and the Summit of 8.

KLKJ-TV/News 12, Colorado Springs, CO
Assignment Editor/Reporter
Assignment Editor/Reporter for local NBC affiliate in market 96.
• Assigned stories and dispatched crews to breaking and planned news events.
• Interviewed newsmakers, wrote, produced, and edited news stories for broadcast.
• Briefed producers and networks on daily basis regarding local stories, noting exceptional video when necessary

Zane Networks, Denver, CO
1993 - 1995
Traffic Anchor and Reporter
Traffic Anchor and Reporter for company that provided live on-air traffic reports to local radio and television stations throughout Colorado.
• Reported traffic live on seven local radio stations and KBGF-TV.
• Performed hourly beat checks to inquire about accidents and traffic jams.

CERTIFICATIONS

Certified Résumé Writer (CRW), Professional Résumé Writing and Research Association
October 2001 (www.prwra.com)

Certified Professional Résumé Writer, Professional Association of Résumé Writers
December 2001 (www.parw.com)

AWARDS AND RECOGNITION

PRWRA Annual Conference, Atlanta, GA 2002
Awarded Most Innovative Idea for conceptualizing International Update Your Résumé Month and Volunteers for Careers.

COMPUTER SKILLS

• NewStar, AP NewsCenter, DCM, MS Windows 3.1/95/98/ME/NT/2000, MS Office: Word, Outlook, Excel, Access, PowerPoint, Explorer; Netscape, Quicken, Publisher, Scott Studios, DAD, SIS, RCS, Macintosh

EDUCATION

NORTHERN ARIZONA UNIVERSITY, Flagstaff, AZ
1986
B.S., Telecommunications

PRWRA Susan Geary - Susan Geary, CRW - http://www.1stRateResumes.com - sgeary@1strateresumes.com

Nutritionist Dietician

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

GRADUATE
NUTRITIONIST • RESEARCH & DEVELOPMENT ~ FOOD SCIENCES

Science graduate distinguished from peers through a history of ‘real world’ cross-industry experiences. Extensive IT background has honed strengths in finding solutions, applying a customer service focus to challenges, prioritizing demanding workflows, and meeting deadlines. Internship with a prominent flavor-development company heightened sensory skills and elevated proficiencies in acclimatizing to changing workplaces, priorities, and programs. A mature and tenacious worker with a meticulous approach to detail, “outside the square” thinking, and creative flair.

Comprehensively trained in:
Ÿ Product Development
Ÿ Food Research
Ÿ Meal Design & Management
Ÿ Nutrition Education Techniques
Ÿ Flavor Applications
Ÿ Food Composition
Ÿ Experimental Food Science
Ÿ Elements of Chemistry
Ÿ Nutrition in the Lifecycle
Ÿ Nutrition
Ÿ Sensory Evaluation
Ÿ Food Composition & Scientific Preparation
Ÿ Organic Chemistry

EDUCATION | TRAINING

Bachelor of Science (Food & Nutrition)
Majors: Human Ecology, Food & Nutrition
Graduated Magna Cum Laude
Montclair State University, USA (2003)

French Regional Cuisine
Le Cordon Bleu, Paris, France (2003)

Microsoft Certified Systems Engineer,
Educom, Melbourne, Australia (1999)

ACADEMIC SHOWCASE

Examples of academic projects, challenges, and team work that support career goals

Research Project: “How Diets correlate body image in teenagers”
Personal Contribution: Research and Class Presentation
Partnered with peers in a team of three to produce a research paper within stringent time constraints. Overcame conflicting schedules threatening the deadline by collaboratively setting strategic and realistic goals for work completion, and exploiting internet-messaging technologies for progressive communications. Successfully delivered project on time, to deadline.

Research Project: Human Ecology
Personal Contribution: PowerPoint presentations, research, class address
Key participant in team of three assigned to research and identify the major changes to human ecology over the past 50-years. Conflicting team dynamics and a diversity of personal views were united through diplomatic communications and re-clarification of primary issues. Personally produced all PowerPoint presentations supporting research findings, and contributed to the class address.

Education Project: Nutrition Education Techniques
Personal Contribution: Group training/education, self-evaluation, learning aids
Solo project presenting nutritional information to a “real life” group of adult learners. Adapted presentation techniques to encompass sensory learning by introducing fresh fruit to the classroom experience, launching Wordsearch interactive activities, and designing colorful posters that reinforced the benefits of effective daily nutrition. Surveyed responses demonstrated that despite the group’s outward skepticism, all members absorbed the information presented.

RELEVANT INDUSTRY EXPERIENCE

HARMEN & REIMER, NJ, USA
2001-2002
Food Technologist Internship—Sweet Flavor Applications
Reported to: Senior Food Scientist • Clients included: M&M Mars, Nestlé, Glaxo Smith Kline, Pepsi
Summary: International flavor and fragrance company developing products spanning confectionary, coated cereals, flavored yoghurt, granola bars, ice cream, baked goods, and over-the-counter medications.
Outpaced student peers by securing a sought-after internship supporting three senior scientists in the sweet development laboratory. Utilizing a range of natural and synthetic flavor enhancers, produced sample ranges that met each client’s brief for exceeding customers’ taste preferences.
· Met the pressures of devising creative, fresh ideas for clients in this highly competitive industry. Researched existing markets and extended ideas that ensured new products were bold and unique.
· Prioritized own workflows, juggling a diversity of special projects daily for client-tasting or consumer panel evaluations.
· Transitioned from “fresh” recruit to a seasoned performer, working autonomously without scrutiny. Recognized during performance appraisals for attention to detail and distinctively creative approach.
· Contributed to pyramid testing of three product samples via computerized consumer testing.

OTHER EXPERIENCE

POWER PLACEMENTS, London, UK
2000
Temporary Contractor
Rapidly acquired reputation as a competent, adaptable contractor, flexible to the needs of diverse workplaces and personalities. Offered superior administrative and computer services to prominent London-based legal, accounting and investment firms.

ADVANCED BARCODE SOLUTIONS, Melbourne Australia
1999
Technical Support /Trainer (contract)
Short-term contract role offering expert telephone and on-site technical support and end-user training. Configured computer hardware and software and presented informal one-on-one and group training sessions to lessen each client’s dependence on first-level support mechanisms.

DEPARTMENT OF HUMAN SERVICES, Melbourne Australia
1999
Technical Support / NT Support
Mobile technical support specialist. Installed and troubleshot hardware and software issues onsite, and provided new user education and desktop support for networks, Windows platforms, and Lotus Notes.

AUSTRALIA POST, Melbourne Australia
1998-1999
IT Helpdesk
High-pressure role assuring continuity of computer operations by resolving end-user hardware and software issues via remote dialup, telephone/onsite support, and advanced technical training.

TECHNOLOGY SKILLSET

Microsoft Office Professional, Internet, email, Windows NT
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com
Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Consulting nutritionist, registered and licensed dietitian, and certified diabetes educator who has been in private practice for more than 20 years, specializing in medical nutrition therapy, program planning, and patient education.

MAJOR ACCOMPLISHMENTS

• · Counselor on adult and adolescent weight management, reactive hypoglycemia, kidney and gastrointestinal disease, diabetes, substance abuse, eating disorders, and hyperlipidemias (cardiac care).
· Featured speaker at local, state, and national dietetic meetings, cardiac support groups, diabetes seminars and support groups, health organizations, women,s groups, and church groups.
- Speaker at the Diabetes Health Conference in Mexico
· Editor and publisher of XYZ Nutrition Magazine.
· Teacher of numerous classes and demonstrations.
· Forerunner in utilizing computers for nutrition assessment, meal planning, and recipe analysis (designed a state-of-the-art computerized system that enhances patient assessment and program development).
· Co-coordinator of the Nutrition and Fitness Exposition.
· Product research, evaluation, and testing experience has included concept and product development, prototype evaluation, comparative product evaluation, sensory evaluation, energy utilizing studies, standards development, packaging and label directions, quality control, and troubleshooting.
· Extensive experience in media and public relations has included brochure development, consumer affairs, writing articles for the print media, nutrition liaison, public speaking, special event planning, and serving as a spokesperson.
· Management experience has involved recruiting, screening, staffing, training, and retaining qualified employees.

PROFESSIONAL CREDENTIALS

Certified Diabetes Educator - American Association of Diabetes Educators
Licensed Dietitian - Texas
Registered Dietitian - Commission on Dietetic Registration, American Dietetic Association

EDUCATION

College Misericordia
Bachelor of Science, Nutrition and Dietetics
Enter any specific classes, seminars, awards, honors, campus involvement and relevant activities.

Presbyterian-University of Pennsylvania Medical Center
Bachelor of Science, Nutrition and Dietetics
Continuing Education: A three-year, pre-planned professional training program that led to registered dietitian certification.

CONSULTING

SFB Nutrition Associates, Houston, Texas
Nutritionist , 1981 - Present
Develop nutrition and behavior modification techniques for clients on an individual or group basis. This includes providing consultation services, performing analytical assessments, and developing results-oriented treatment, management, and maintenance plans. Plan, prepare, and present topics for public speaking engagements before clinical, corporate, and educational groups, such as Eating for the Health of It, an 8-week weight management program. Recruit, train, and coordinate administrative and professional staff. Provide consulting services to restaurants and food manufacturers.

Major clients include:

Medical Center
· Provide medical nutrition therapy, diabetes education, and self-management training to clinical research subjects and referrals. Act as a nutritional consultant to medical staff.

General Hospital - Outpatient Dialysis Unit
· Provide medical nutrition therapy to dialysis patients, provide inservices to center staff, and act as a consultant to the medical staff.

Medical Clinic
· Provide medical nutrition therapy, diabetes education, and self-management training to patients of the Diagnostic Clinic. Act as a nutrition consultant to medical staff.

ABC Health Management
· Prepared and presented topics for employee wellness sessions, promoting positive nutrition, fitness, and wellness under the auspices of a multidisciplinary corporate program.

Dietetics Department - The Hospital, Houston, Texas
Assistant Director
Accountable for quality-assured administrative and clinical aspects of food service operations. Served as consultant to medical and nursing staff on routine, priority, and special nutrition plans. Conducted individual and group patient education and inservice training sessions.

Dietetics and Food Service
Director

Presbyterian University of Pennsylvania Medical Center
Clinical Dietitian

Pennsylvania Hospital
Clinical and Administrative Dietitian

AFFILIATIONS

American Dietetic Association
American Diabetes Association
American Association of Diabetes Educators
Texas Dietetic Association

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Owner

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CREATIVE CONSULTANT

• CEO, Founder, and current President of a highly successful 13 year old company with accounts worldwide and nationally featured products and personnel.
• Highly qualified Aromatherapist and Licensed Massage Therapist with nearly 20 years experience in artfully hand-blending and manufacturing the highest quality bath and beauty products on the market.
• Specialist in research and development. Skilled Product Developer, from concept through design through extension of product lines - bath and massage oils, bath salts, body gels and lotions, linen sachets, sprinkles and candles, and a line of 14 authentic aromatherapy combinations.
• Wholesale manufacturer of private label product lines for national clients.
• Expertise in anatomy and physiology combined with hundreds of hours of worldwide academic research in the fields of herbology and aromatherapy. Studies of essential oils, production, distribution, and quality, completed in the US as well as in France and Egypt.
• Founder and former Owner of a relaxation retreat and stress management spa and the launching ground for the aromatherapy products.
• Public Speaker and Seminar Presenter on alternative therapy modalities and their impact on human physiology including aromatherapy, herbs, stress management, massage, "sound" health, and color therapy.

EXPERIENCE

Highland Corporation, Aspen, CO
1999 - Present
Owner, President, Custom Blender
Created, manufactured, packaged, and sold a variety of bath and beauty products to individuals through catalogs as well as through small and large retail outlets under personal and private labels. Clients also include spas, beauty salons, chiropractic clinics, massage and physical therapists, and upscale boutiques.

Sports Company, Denver, CO
1997 - 1999
Owner
Conceptualized, created and purchased men's clothing and specialty items for golfers, hunters and fishermen.

Helix Interiors, San Diego, CA
1989 - 1997
Owner
Created faux finish painting for interior designers and architects throughout California.

World Retreat Center, La Jolla, CA
1983 - 1989
Owner
Founded and operated the first stress and pain management center in San Diego area, focusing on flotation therapy, massage therapy, and neuromuscular programming for accelerated sports performance. Supervised personnel and operations; handled advertising, public relations, public speaking, financial record keeping, and product research and design as well as retail distribution.

Industrial Chemicals, Inc., Houston, TX
1980 - 1983
Owner, President
Conducted sales calls for drilling and industrial chemicals to major oil companies.

Industrial Savings and Loan, Houston, TX
1978 - 1980
Internal Auditor, Accounting Supervisor
Supervised six clerks, reconciled accounts, and researched and documented errors, bad debt and embezzlement.

EDUCATION AND TRAINING

Aromatherapy College, Mill Valley, CA
1995
The Science of Essential Oils

American Massage Therapy Association
1985
Certified Massage Therapist

Esoterica Philosophy Center , Santa Cruz, CA
1979
Sound and Color Course Work
"Sound Health;" how sound impacts the physiology and psychology of the human body. "Color Therapy"; color and its impact on the psychological, physical, and emotional bodies.

Areas of continued studies include
Medical Aromatherapy, Jin Shin Do Massage, Shiatsu Accupressure Massage, Polarity Therapy, Neuromuscular Deep Tissue Massage Therapy, Swedish Massage.

PRWRA Leah Kidder Perrin - Just Your Type, Inc. - http://www.justyourtype.com - resumes@justyourtype.com

President Recreation Facility

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE PROFILE

Senior-level executive with 20 years of experience directing 12-month operations of a $4 million privately held recreational facility employing 25 permanent staff, more than 500 seasonal staff, and 225 volunteers. Over ten years of consulting to multiple state governments in the areas of safety, operations, risk management, marketing, staffing, and finance. After selling principal interest in 1998, the past five years have included business consulting and financial-planning assignments.

Past regional/state-level chair of key industry/community associations and past board member of local chamber of commerce, community college foundation, and technical/legislative advisory organizations. Education includes Master of Science from the University of Wisconsin. Received stockbroker, futures funds broker, and registered investment advisor licensure in 2000.

Management style is hands-on; key leadership strength is developing managers/employees to focus on bottom line value in terms of efficiency, profitability, and quality. Well-developed interpersonal and communication skills – ability to create and deliver executive-level presentations. Demonstrated skill achieving trust and building solid client/partner relationships. Broad level of business knowledge across multiple industries.

Core competencies include:
· Strategic & Tactical Planning
· Business Plan Analysis
· Profit & Loss Management
· Cross-Functional Team Leadership
· Turnaround & Business Restructure
· Process Analysis & Improvements
· Internal Controls & Risk Management
· Proposal & Statement of Work Development
· Executive Presentation Development & Delivery
· Sales, Marketing, & New Business Development
· Financial Analysis & Cash Flow Projections
· Loan Assessment & Structuring Options

KEY CAREER ACCOMPLISHMENTS

Directed Business Turnaround
· Stabilized business and achieved profitability during a 10-year period of reduced revenues industry wide due to adverse environmental and economic conditions.
· Reduced 15-year cumulative debt burden by 50% over four years and significantly improved cash flows.
· Designed and implemented friendly buyout of four principals to enhance organization’s long-term strategic and tactical planning/decision-making ability.
· Ensured organization’s credit worthiness through business-structure and financial-control improvements.

Achieved Strategic and Tactical Business Improvements
· Implemented $5 million in capital/infrastructure upgrades. Introduced state-of-the art technologies to mechanical equipment that significantly improved operations and reduced fixed/variable expenses by 50%.
· Upgraded physical plant and customer facilities to increase area capacity by 20%; improved revenues by 20% and increased customer satisfaction as measured by 300% increase in season pass sales over four-year period.
· Defined functional business areas, established clear reporting structures and strong two-way communication channels.

Recognized as a Judicially Qualified Industry Expert and Consultant
· Developed professional standing through extensive experience in litigation and lobbying for/against various pieces of legislation.
· Established multi-state industry consultancy; assisted clientele in risk management, patrol and safety procedures, technology, staffing, and financial matters.

MORGAN STANLEY – Wauwatosa, Wisconsin
2000 to Present
FINANCIAL ADVISOR
Full-service broker and specialist in retirement planning and wrap-fee contracts. Achieved Series 7, 31, 66, and Life/Accident/Health Insurance licensure.
· During 18-month period, developed over 120 clients in 10 states. Employed consultative methods and emphasized a holistic approach to financial planning.

INTERNATIONAL PROFIT ASSOCIATES, INCORPORATED – Buffalo Grove, Illinois
2000
SENIOR BUSINESS ANALYST
Consulted with small- to medium-sized business clientele in various industries for the purpose of improving financial, operational, organizational, and sales/marketing best practices. Interviewed principals/key personnel. Assessed and analyzed strengths/weaknesses relative to controls, human resources, physical plant, and internal processes. Prepared and presented scopes of work to secure $10k to $50k consulting contracts.
· Assisted more than 80 businesses in the United States and Canada. Recognized as falling within the top 10% out of 180 Business Analysts in terms of contract size and closure ratio (50%).

CASCADE MOUNTAIN, INCORPORATED – Portage, Wisconsin
1999 to 2000
BUSINESS CONSULTANT
Assisted senior management with risk mitigation, construction supervision, key staff recruitment, employee communication, and policy. Served as a legislative liaison.

WILMOT MOUNTAIN, INCORPORATED – Wilmot, Wisconsin
1977 to 1998
PRESIDENT AND CEO (1981 to 1998)
Promoted to assume accountability for overall business operation with $4 million in annual revenues, 25 year-round employees (500+ during season) with 7 direct reports. Functioned as chief financial officer, chief risk manager, legal affairs manager, and capital procurement manager. Recruited/hired/trained key personnel and developed employment policies. Additionally managed season-specific operations of snowmaking, equipment rental, retail store, cafeteria, specialty food service, and full restaurant facility. Sold interest in 1998.

VICE PRESIDENT (1977 to 1981)
Managed night recreation operations. Additional 12-month responsibilities included budgeting, finance, legal affairs, and supervision of capital improvement projects.

EDUCATION

M.S. and Post Graduate Studies – University of Wisconsin – Madison, Wisconsin
1977 to 1982

B.A. – Lawrence University – Appleton, Wisconsin, Magna cum Laude
1972

PROFESSIONAL AFFILIATIONS

Midwest Ski Area Association (Past Chair, Vice Chair, and Executive Committee Member); Wisconsin Ski Industries Association (Co-Founder, Past President); Ski Chicagoland Association (Co-Founder, Past President); ANSI B-77 National Standards Committee for Uphill Lift Devices (Member); Wisconsin State Lift Code Review Committee (Past Chair); Wisconsin Department of Industry, Labor, and Human Relations (Consultant); National Ski Area Association (Skier Safety Committee); Midwest Insurance Advisory Council (Member); Kenosha Area Chamber of Commerce (Past Board Member); UW Parkside Foundation (Past President); Wilmot Union High School (Past Board Member, Academic Affairs Chair); Wilmot Business Association (Past President)

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Radio On Air Talent

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Radio On-Air Talent position.

SUMMARY OF QUALIFICATIONS

On-Air Radio Personality/Station Programmer with 4 years of experience encompassing digital production, studio and live broadcasts, and commercial voice-overs. Expert in consistently entertaining large audiences with tireless enthusiasm.

• Knowledgeable in operations of state-of-the-art production studios.
• Talent for generating creative ideas and organizing projects.
• Wrote promotion copy for various station events.
• Highly organized. Strong in planning and implementing programs.
• Sociable, personable, and communicate easily with a broad range of personalities.

EXPERIENCE

BMDD Racing, Cambridge, MA
1998 - Present
Camera Operator for FoxSports
Operate camera for BMDD Racing.

KLSA, Franklin Communications, Sampson, AS
1998 - Present
On-Air Talent (Oldies on Sunday nights) / Fill in Board Operator

WOST-TV, Howard Broadcasting, Medford, AS
1997 - Present
Technical Director/Production Assistant/Voice Work
Direct technical aspects of newscast. Operate cameras and run audio for newscast. Operate cameras on live telecasts.

KNBR, Franklin Communications, Redford, AS
1996 - Present
Mid-Day On-Air Talent / Web Site Manager
• Created web site and maintain daily. Tracked visitors extensively and utilized feedback in marketing strategies in conjunction with sales department and station management.
• Trained all staff on Scott Studio System.
• Performed digital production work on commercials, did voice work and dubs.
• Responsible for a minimum of 48 public live broadcasting appearances per year.
• Went from 7 in mid-day slot to 2 within one Arbitron rating period.
• U2 ticket promotion, a call to action where people jumped in pond for pop bottles during Fall season.
• Developed new street marketing program where DJs handed out the radio's promotional stickers to listeners resulting in increased public awareness of station.

WCON, Pierce Broadcasting Corp, Marquette, MI
1996 - 1997
On-Air Talent
Part-time weekends show. Knowledge of Wire Ready Hard Drive System.

WEEI, Marquette, MI
1995 - 1996
On-Air Talent / Part Time Board Operator

WNMU, Northern Michigan University, Marquette, MI
1992 - 1996
Program Director
• Manage 50 air talents.
• Scheduled and programmed air time.
• Developed Public Service Announcements in conjunction with various non-profits.
• Promotions included Summer Jams and several concert events.

WZZX , Ishpeming, MI
1994 - 1996
On-Air Talent
Learned commercial radio during evening slot and Scott Studio System.

EDUCATION

Northern Michigan University, Marquette, MI
1996
Completed one year toward Broadcasting degree.

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Special Events Manager

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SPECIAL EVENTS MANAGER

EXCEPTIONAL LEVEL OF COMMUNICATION & MOTIVATION
VERIFIABLE HISTORY OF OUTSTANDING ACHIEVEMENTS IN CHALLENGING ENVIRONMENTS
TOTAL DEDICATION TO EXCEEDING CLIENT & PERSONAL EXPECTATIONS

Consummate professional presenting with 9 years extensive accomplishments within the special events industry. Vital ability to analyze, pre-empt, and address critical issues, and to maintain maximum composure under crisis situations. Bottom-line understanding of financial strategies to increase profitability with history of working within million dollar plus budgets. Comprehensive organizational expertise and attention to detail combine with natural leadership and good humor to create positive, motivated team environments which consistently exceed all expectations.

PROFILE OF ACHIEVEMENTS

SHOWSTOPPER EVENTS - CONTRACT

Travelscene Conference Opening Ceremony, Cairns, 2003
NZ Telecom Incentive Special Events, Gold Coast, 2002
LJ Hooker Conference Special Events, Perth, 2002
IGA Metcash Gala Dinner – BEC, Brisbane, 2002
Toyota Financial Services Dinner, Brisbane, 2002

HEDGEHOG EVENTS - CONTRACT

BAD Awards – BCEC, Brisbane, 2003
CUB Sportsman Lunch – BCEC
International Credit Union Forum, Brisbane, 2003

AMP - EVENT MANAGER - CONTRACT

AMP Expo – Journey of a Nation, Brisbane, 2001

SHOWSTOPPER EVENTS – FULL TIME EMPLOYEE

LJ Hooker Conference & Special Events, Gold Coast 2000 / Sydney 1998 / Hobart 1996
Mercedes Benz Dinners, Brisbane 1998, 1996
UTAG Conference Special Events,
Coolum 2001, 1996 / Melbourne 1999 / Hobart 1998 / Adelaide 1997
Young Presidents Organization Family Universities,
Hawaii 1999 / New Zealand 1997 / Coolum 1995
Lord Mayors’ Carols by Candlelight, Brisbane 2001, 1996, 1995
IGA Metcash Gala Dinners, Brisbane 2002, 2001, 2000, 1998, 1996, 1995
Property Council of Australia Gala Dinners, Brisbane 1999, 1998
Local Government Association Dinners, Cairns 1997 / Brisbane 1996
Mazda Metro 121 Launch & Dinner, Brisbane 1997
Olympics 2000 – Soccer Opening Ceremony, Brisbane 2000

CROWNING MOMENTS

1998
Closing Ceremony of the Young Presidents Organization Family University
– New Zealand
Played vital role in technical planning and layout of tent separating into two-room venue and seating 1,200 guests for sit down dinner. Led technical team of 3 draping and theming professionals, 2 audio-visual technicians, 2 lighting and 2 sound engineers, 2 special effects technicians, and 1 power consultant. Utilized ‘French action’ curtain reveal incorporating sound and lighting effects, and pyrotechnical rockets to enhance the ‘reveal’ moment and draw the audience’s eyes above and behind to adjoining stage and dancing arena. Skillfully resolved numerous timing difficulties experienced during rehearsals by suggesting innovative alternatives and leading and motivating team members. Called entire show blind after technical difficulties prevented affirmative feedback.
1997
Civil Contractors Federation Gala Awards Dinner
- Royal Pines Resort Ballroom
Strategically planned all aspects from production schedules, to detailed scripts for Master of Ceremonies, Tony Barber, to audiovisual pre-production of awards. Overcame unprecedented challenge half an hour before guest arrival when client changed 80% of event running program and theatrical presentation. Manually rewrote entire script, consulted with Master of Ceremonies, and returned to position 5 minutes before start. Called show from hand-written notes to unprepared technical crew, prompting upcoming cues on the run. No mistakes were made despite severely challenging circumstances. Intimate knowledge of script and content enabled adaptable and flexible changes.

PROFESSIONAL EXPERIENCE

EVENT & STAGE MANAGEMENT CONTRACTS SPANNING 2002 TO PRESENT

SHOWSTOPPER EVENTS – Fortitude Valley, Qld
Event Manager
Charged with full creative and operational management and supervision of entire event cast and crew. Created benchmark template for production schedules and running orders. Compiled theatrical terminology glossary for use in training staff. Reported to creative director.

HEDGEHOG EVENTS – Yatala, Qld
Stage Manager
Exercised full accountability for smooth running, correct timing and total event control. Supervised entire cast and crew throughout events. Trained all company staff in correct terminology and method of running a show. Reported to director.

OVERVIEW:
· Accountable for all aspects including overseeing lighting, sound, audio-visual, staging, special effects, theme set-up and numerous others for rehearsals and main event.
· Utilized talkback system to call all technical and theatrical cues.
· Prepared detailed, fully timed production schedules/scripts including technical and talent cues and stage movements.
· Directed performers, technical crew, caterers and venue staff from master production schedule.

FULL-TIME EVENT & OPERATIONS MANAGEMENT SPANNING 1994 TO 2002

SHOWSTOPPER EVENTS – Fortitude Valley, Qld
1994 to 2000
Senior Event Manager
Due to recognized expertise was concurrently employed as both Senior Event Manager and Operations Manager (5/1998 – 6/2000) for this high profile special events management company. Coordinated and stage managed over 100 events from outdoor public concerts catering for capacity of 10,000 to private dinner parties for 20 people.
Accountable for event budgets to $1.4 million with full responsibility for liaison with clients, venue, talent, and suppliers. Creatively managed event conception, design and implementation. Responsible for production and technical stage management, lighting and theming design consultation, and bump-in and bump-out supervision on-site. Supervised food and beverage, tender document briefings and catering appointments. Conducted rehearsals with director and choreographer.
Prepared scale floor plans, set sketches, and stage plans accommodating 40-piece orchestral stage design. Organized air travel, accommodation etc for cast and crew. Wrote proposals; prepared government tender documents, budgets, quotations, contracts, letters of appointment, production schedules and numerous others. Trained event managers, directed performers, and supervised auditions. Liaised with financial controller on full budgetary matters and creative director confirming quality control. Conducted key negotiations with artists and relevant managers, musicians, vocalists and numerous others. Organized all aspects of 5 star accommodations.

Unique Challenges:
Challenge:
Poor quoting and over promising had lead to exceptionally tight event budget.
Action &
Result:
Drew upon ability to think laterally and conducted hard line negotiations to institute cost effective alternatives and maintain creative integrity and design while still achieving allocated profit margin.

Challenge:
Challenging client consistently needed full agenda several months before an event.
Action &
Result:
Compiled detailed list of all relevant steps required to achieve realistic time frame from time of booking to final invoicing. Experienced dramatic improvement in client communications, relationship and level of confidence. Improved personal management of time and workload.

Key Achievements & Strengths:
· Increased overall efficiency and team confidence through creation of detailed event management checklists to guide and assist team members.
· Received rapid promotion to Senior Event Manager after only 12 months service. Gained management trust and peer recognition as a dedicated professional able to create fun motivated environments despite stressful circumstances.
· Gained 3 ‘unrequested’ salary increases due to recognised expertise, client relationship skills, improved profitability, and reduced work and stress loads across entire company.
· Requested to evaluate performance levels of fellow event managers, participate in interview processes, and requested to be on-site during most events.

SHOWSTOPPER EVENTS – Fortitude Valley, Qld
1998 – 2000
Operations Manager
Charged with entire quality control and supervision of event management team, and full budgetary accountability. Accepted bottom-line responsibility for matching clients to managers. Reviewed production schedules. Conducted technical briefing meetings with key suppliers. Organized all aspects day-to-day office administration. Oversaw assembly of proposals, quotations, costs, scheduling and appointments. Negotiated staff salaries, mediated complaints, prepared annual leave calendar and termination papers. Sole responsibility for monitoring staff performance and training in event management skills. Reviewed sales forecasts, staff performance and client feedback, and ensured targets were met. Reported to directors and liaised with financial controller. Attended marketing seminars, client functions and networking events.

Unique Challenges:
Challenge:
Fellow event manager unable to assist regular client due to extreme workload.
Action &
Result:
Personally gained director’s approval to hire junior assistant creating win-win situation where manager was freed to undertake more client liaison, client expectations were met, and the company was able to train a valuable assistant.

Challenge:
Marketing manager taking 4 weeks annual leave creating major organizational shortfall and challenge.
Action &
Result:
Initiated weekly meetings between team members and marketing manager to process hand-over of client files and ultimately achieve seamless transition of duties and smooth maintenance of client needs.

Key Achievements & Strengths:
· Increased revenue by 20% - 30% across 8 quarters. Consistently achieved targets and exceeded expectations.
· Implemented structure creating less stressful working environment, opening multilevel lines of communication, and instituting much needed training and motivational sessions.
· Improved overall management capability and efficiency through design of feedback form enabling accurate review of strengths and weaknesses. Used as reference document for future events.
· Created harmonious working environments through innate ability to identify positive or negative personality combinations and assign appropriately.
· Increased efficiency through creation of templates dealing with office correspondence.

EDUCATIONAL QUALIFICATIONS

Bachelor of Arts: Major in Drama & Design (1990)
QUEENSLAND UNIVERSITY OF TECHNOLOGY – Brisbane, Qld
Leading role in 1st Year theatrical production / Joint lead set designer for final year productions

Certificate in Priority Management: Time Management (2000)
TIME MANAGEMENT PROGRAM – Brisbane, Qld

Beverley Neil - d_scriptive@powerup.com.au

Staffing Consultant

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS

Expert with Lotus 123, WordPerfect, Microsoft Office and proprietary recruiting software. Provide excellent customer service and maintaining positive client relations. Well adept in public/motivational speaking.

RELATIVE EXPERIENCE

SFB Incorporated, San Francisco, CA
1997 - Present
Consultant Staffing Manager
• Maintained a 95% placement rate.
• Developed and managed recruitment processes.
• Supervised staff of 25 Recruiters and Staffing Assistants.
• Proactively recruited qualified candidates for progressive job requirements.
• Coordinated, organized, oversaw and participated in career fairs, including conducting verbal presentations and interviewing with prospective, contract employees.
• Conducted reference checks and positively identified viable candidates for various work assignments.
• Accurately filled project orders and matched the best candidates with the right skill-sets for job requirements.
• Provided career counseling and effectively motivated consultants on assignments.
• Preparing consultants for successful working partnerships with company clients.
• Served as liaison between consultants, company and clients.
• Positively and expediently resolved consultant/client conflicts.
• Implemented and presided over weekly recruitment staff meetings to maintain professional standards and consistency in the recruiting process.
• Oversaw the structuring and billing procedures by reconciling consultant timesheets with hours worked and projects completed on client work site.
• Assisted with the overall administrative operation of the branch, including office and staff management.

Industrial Financial Corporation, Oakland, CA
1995 - 1997
Regional Supervisor and Recruiter
• Recruited, evaluated, and placed Teller Staff for over 90 branches.
• Trained and supervised Tellers for various branch locations.
• Processed New Hire paperwork and met staffing needs as required.
• Served as Custodian of ATM and Security Operations as well as oversaw and executed Auditory Policies and Procedures branch locations.

The Romanov Spa, Berkeley, CA
1991 - 1995
Personal Trainer & Fitness Counselor
• Received Personal Trainer Certification.
• Provided fitness and nutrition counseling to health club clients.
• Conducting one-on-one training in body sculpturing, toning and proper exercise techniques.
• Educated club members on stress management through exercise and good eating habits.
• Motivated clients to maintain a healthy attitude and sustain their exercise programs and regiments.
• Sold on average 120 memberships per month.

FJK Support Services, Palo Alto, CA
1988 - 1991
Marketing Associate
• Marketing and sales of telecommunications software applications.
• Exceeded sales quota of 25 licenses for telecommunication software programs per month.
• Supervised the distribution and sales of software products.
• Served as liaison between clients and company.
• Positively resolved client issues and answered customer inquiries regarding products and services.
• Assisted Marketing Department with marketing and sales strategies to promote software products.

University Athletic Department, San Francisco, CA
1987 - 1988
Bookkeeper
• Reconciled and maintained billing transactions for 75 accounts.
• Maintained A/R, A/P and General Ledger.
• Inventoried and purchased athletic equipment and office supplies.
• Assisted with scheduled athletic events.
• Provided office management and administrative assistance.

EDUCATIONAL BACKGROUND

Columbia University, New York, NY
1991
Bachelor of Arts, Human Resource Management

SFB Business College, Newark, NJ
1987
Diploma, Office Administration

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Travel Consultant

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CONSULTANT

Travel • Customer Service • Sales

Well-respected, experienced business professional with over 17-years of specific expertise in the travel industry and strong skills in sales, marketing, and staff development. Able to grow revenues through effective business planning, creative sales techniques, and innovative marketing. Solid communication skills; establish relationships with leading corporate and industry personnel. Key strengths include:

• Sales & Marketing Management • Customer Relationship Management
• Travel Agency Operations • Strategic Business Partnerships
• Revenue & Income Growth • Public Relations & Promotions
• Training & Leadership

HIGHLIGHTS

Business Management
• Established client base due to expertise and knowledge in various forms of domestic and international travel including business and leisure, individual and group, cruises and tour groups, corporate, and vacation and incentive programs.
• Managed sales, produced revenues, attracted clients and promoted a team concept to ensure customer satisfaction and repeat business.
• Trained and motivated staff members, resulting in hard-working, customer-focused staff who required minimal day-to-day supervision.
• Directed business/market planning, sales management, public relations and promotions, travel/tour design, client development and management, financial functions, and all administrative affairs.

Travel
• Personally generated over $1 million in sales annually; focused on providing quality customer service which generated substantial referral business.
• Extensive personal travel knowledge in both international and domestic; provided advise regarding various locations for vacation/travel, meeting clients budget constraints.

Sales/ Marketing
• Negotiated and sold significant contracts; closed major agreements with large clientele including Nisson, Toyota, On-Target Media, USM Merchandising, and Hilton.
• Created and implemented marketing plans to acquire market share within chosen segments.
• Established name recognition and generated sales through a combination of sales and marketing techniques; implemented promotions to spur sales.

EMPLOYMENT HISTORY

EXECUTIVE TRAVEL, Boise, ID
2001 - Present
Independent Contractor

SIMMONS TRAVEL, Boise, ID
1993 - 2000
Vacation Specialist/ In-house

DIMENSIONS, Boise, ID
1991 - 1993
Travel Agent

BEACH TRAVEL, Boise, ID
1989 - 1991
Travel Agent

Additional Experience
Currently Co-Owner/ Operator of 3 restaurants located in Boise, Hailey, and Jerome. Total accountability for P&L; recruit staff, oversee daily operations, handle payroll, budgeting, and all marketing and promotional efforts.

EDUCATION

Travel School - Cruise International, Portland, OR
Certified - Flight Attendant

COMPUTER COMPETENCIES

Apollo, Sabre, System Wide, PowerPoint, Publisher, Microsoft Office

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Workplace Health Consultant

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS PROFILE

Solo Practitioner and Independent Contractor specializing in workplace health issues related to Workers’ Compensation claims. Extensive knowledge of medical diagnostic and patient care services, providing medical expertise and consultation in various settings, including industrial/manufacturing, health care facilities, law firms, and insurance carriers. Strong understanding of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment.

· Diabetes
· Public Speaking
· Professional Writing
· Effects of Shift Work
· Disability Resolution
· Chronic Pain Syndromes
· Workplace Substance Abuse
· Hand-Arm Vibration Syndrome
· Psychological Aspects of Disability
· Workers’ Compensation Management
· Excellent Management & Organizational Skills
· Outstanding Communication/Interpersonal Skills

EDUCATION

Medical College of New Jersey — New Jersey
Doctor of Medicine (1992)
University of New York — New York
Masters in Public Health (1987)
University of New York — New York
Bachelor of Arts (1985)
University of New England — London
Special Studies in Public Health (1986)
Certifications:
Board Certified, American Board of Family Practice
Certified Medial Review Officer
Certified Independent Medical Examiner
Certified Ergonomics Specialist
Diploma, American Academy of Pain Management
Professional Licenses:
Doctor of Medicine (MD) – New Jersey

PROFESSIONAL EXPERIENCE

Chris Fong, MD,MPH, PC — Clifton, New Jersey
2001–PRESENT
Principal
Solo practitioner and independent contractor providing workplace health consulting and medical expertise to health care facilities, law firms, and insurance carriers in relation to injuries or conditions that occur in the workplace.
· Established and maintained excellent client relationships, providing medical expertise and consultation on a regular basis to Durimax Steel, Celco Power, Vatts Steel, and other independent local clients.
· Successfully led and negotiated contract terms as Medical Director to Clifton Rehabilitation Systems, a statewide physical therapy chain.
· Independently performed IME (Independent Medical Evaluation) reports on injured workers to determine whether injuries had occurred; included conducting medical accident investigations for work relatedness, identifying cause, and providing recommendations for treatment or referral.
· Formulated strategies to reduce Workers’ Compensation claims costs for Durimax Steel by 68% over a 3 year period; initiated a return to work program and early reporting and treatment of workplace injuries.
· Instrumental in initiating, writing, and administering a workplace drug policy for Durimax Steel, gaining Union support; company’s previous experience introducing such policies received strong opposition from its Union.
· Provided on-site training in disability case management to company nurses, reducing company costs in lost time disability.
· Identified new and innovative approaches to enhance the effectiveness of Durimax Steel’s Safety Program; integrated medical awareness with safety procedures, initiated a medical accident investigation protocol, and participated as the company’s physician in Safety Committee Meetings.
· Spearheaded efforts to reduce mistrust between Union and Management by providing fair and objective management of Workers’ Compensation injuries.

BLOOMFIELD OCCUPATIONAL HEALTH SERVICES — Bloomfield, New Jersey
1998–2001
Occupational Medicine Physician/Medical Director
Reported directly to Vice President of Out-Patient Services while supervising a staff of 5 for exclusive occupational medical services clinic. Scope of responsibilities included office management; creating office policy; marketing practice; evaluating and treating patients; and overseeing all medical decision-making.
· Created and built a financially viable occupational medicine practice within 3 years without hospital marketing support, increasing corporate client base from zero to over 200 clients.
· Pioneered initiative to create a drug testing/MRO consulting service, providing evaluation, diagnosis and treatment for over 400 clients without hospital marketing support.
· Initiated efforts to improve operations by creating a practice-based billing system satisfying client needs, resulting in increased profit margins through rapid return on accounts.
· Designed and conducted staff training programs in customer service practices, enhancing marketability.
· Enhanced the practice’s presence within the local community through national certification, increasing client base and marketability; received certification as a Medical Review Officer and as an Independent Medical Evaluator.

CLIFTON HEALTH CARE SERVICES — Clifton, New Jersey
1997–1998
Occupational Medicine Physician
Reported directly to Vice President of Ambulatory Care evaluating and treating injured workers for leading healthcare facility within the area offering Occupational Medicine Services.
· Established reputation as a credible occupational medical consultant within the corporate sector; managed company Workers’ Compensation claims, minimizing client financial responsibility and expediting resolution of problematic cases.
· Enhanced reputation by performing on-site visits to client facilities, maintaining strong client relationships and creating loyal accounts; accurately determined causality for injuries and provided ergonomic and other safety recommendations to prevent similar accidents.

MERCY HOSPITAL OF ENGLEWOOD — Englewood Cliffs, New Jersey
1995–1996
Family Practitioner
Reported directly to Chairman of Department for Englewood Cliffs Clinic at Mercy Hospital providing primary health care services through the evaluation and treatment of patients.
· Developed on-site health care presentations at a local half-way house for women with drug related offences, educating them on the health effects of addiction to themselves and their children.
· Orchestrated the implementation of the Welfare Disability Examinations initiative, enabling individuals previously labeled as “disabled” to return to work
· Collaborated with case-workers on patient disability cases, performing evaluations to enable able-bodied individuals to return to work.

TRAINING

New Jersey Self Insurers’ Association Fall Workshop • Musculoskeletal Disorders & Ergonomics • Allergies at Work • Understanding HIPAA • Drug Diversion & Abuse • Risk Management Essentials for Physicians • Medical Review Officer Drug & Alcohol Testing • Principles of Workers’ Compensation & Disability Case Management • Conflict Resolution

PRESENTATIONS

“Hand-Arm Syndrome” — New Jersey Self-Insurer’s Association, New Jersey (Oct 2003)
“The Therapist’s Role in Disability Resolution” — Clifton Rehab Systems, New Jersey (Oct 2003)
“Health & Safety Effects for Shift-workers” — Durimax Safety Leadership Committee, New Jersey (Sept 2002)
“Guide to Disability Resolution” — Celco Power WC Claims Reserves Meeting, New Jersey (Mar 2002)
“Employer’s Guide: Return to Work Strategies” — Clifton Services Committee, New Jersey (Mar 2001)
“How to Overcome Chronic Pain Syndrome” — Englewood Claims Association, New Jersey (Jan 2001)

PROFESSIONAL AFFILIATIONS

Chairperson, Industry for Workers’ Compensation Reform, New Jersey
Member, American College of Occupational & Environmental Medicine
Member, American Academy of Disability Evaluating Physicians
Member, American Academy of Family Practitioners

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au