Guest Services Director

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Customer Service and Hospitality Professional with 8 years experience in working with customers in a variety of service-based industries.

Guest Services
• Presentations • Passenger Interaction • Travel Coordination
• Safety Inspection • Quality Control • Training and Instruction
• Inventory • Tour Direction • Problem Resolution

Certifications
• CPR
• Food Safety
• Emergency Support

PROFESSIONAL EXPERIENCE

Cruises, Key West, FL
2000 - Present
Guest Services Director
• Perform pre-passenger set-up process, check inventory and coordinate with personnel (catering, deck hands, captain). Ensure quality and cleanliness for next day at the end of each trip.
• Greet up to 180 passengers as they arrive, interface with them throughout trip, make presentations on local river sites, perform brief safety presentation, and handle any problems.

Party Store, Palm Beach, FL
1999 - 2000
Sales / Production

Women's Center, Palm Beach, FL
1996 - 1999
Instructor, Volunteer

Charter Cruise, Key West, FL
1995 - 1996
Cruise Director
• Provided guided boat tours of The Keys and Dry Tortugas, ensuring guest comfort and satisfaction.
• Designed brochures and developed rapport with local area businesses and Chamber of Commerce.

Rental Car, Miami Airport, FL
1994 - 1995
Reservationist
• Assisted an average of 350 customers a day in reserving, picking up and returning rental cars in a busy airport. Received a Superior Service award.
• Resolved customer problems regarding reservation overlaps, automotive problems and related special needs.

EDUCATION & TRAINING

University of South Florida, Tampa, FL
Bachelor of Arts, Business
Training Seminars in: Public Speaking, Customer Relations, Water Safety

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com