Resumes by Industry: Insurance Services

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Position in sales or marketing utilizing experience in the financial services field to achieve company goals.

SUMMARY

SALES SKILLS
Develop productive and profitable business relationships, market research, conduct presentations to high net worth clients and corporate decision-makers, prospect and network for new business, conduct sales calls, work directly with sales staff to increase revenues, set achievable sales goals, account development, and design programs to increase product knowledge.

MANAGEMENT
Manage and organize financial services and business operations, P&L analysis and review, development of financial analysis, control, and reporting systems, cash flow management, strategic planning, make credit approval recommendations, insurance, mortgage, and lending industry issues, budgeting and cost controls, and schedule operational tasks and projects.

COMMUNICATION
Coordinate public relations, interact productively with individuals from all backgrounds, ability to produce in-depth proposals and reports, expertise in business communications, and knowledge of computer applications including PC desktop systems, Windows, Microsoft Word, Excel, Mortgage & Credit Analysis programs, E-Mail, and Internet. Fluent (reading/writing/speaking) in the Spanish language.

ACCOMPLISHMENTS
Consistently noted by senior management, staff, and clients for taking on and accomplishing special projects, superior detail-oriented management skills, ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to solve organizational problems with innovative solutions.

EXPERIENCE

Industrial Insurance Corporation, Detroit, MI
1997 - Present
Agent / Associate / Registered Representative
• Member of the Million Dollar Roundtable.
• Achieved President's Council Agent status.
• Named 1999 "New Associate of the Year."
• Managed sales and marketing of Universal Life, Whole Life, Term, Health, Disability, Medicare Supplement, Accident Indemnity, and related policies. Sales duties include quoting rates, prequalifying customers, and assisting with the underwriting process for various insurance policies.
• Travel throughout the Midwest to educate individuals on plan features and benefits. Specialize in providing individualized services for life insurance, upgrading existing policies, servicing existing accounts, making presentations, and initiating the claims process for clientele.
• Prospecting and set appointments based on leads, coordinated corporate office staff, maintained quality control, networked, prepared various reports, designed and delivered presentations to current and prospective clients, and managed all other aspects of sales and service.
• Performed administrative responsibilities including coordinating with office staff, maintaining quality control, cold-calling, networking, preparing spreadsheets, designing and delivering presentations to current and prospective clients, analyzing competitive price data and trends, and all other aspects of sales and service.

Reed and Associates, Lansing, MI
1996 - 1997
Investment Executive
• Won awards for production and excellent presentation skills.
• Conducted effective cold-calling to high net-worth individuals.
• Sold a wide range of investment products for estate planning purposes, personal needs and various non-qualified retirement plans, advised clients on cost-effective investment strategies, assessed financial resources, and determined tolerance for risk.
• Oversaw portfolio asset allocation including managing, allocating, and analyzing mutual fund assets and various investment options, development of customized financial plans, and implementing and updating various investment plans.
• Managed relationships, produced quarterly performance data, and analyzed reports. Produced advisories on stock performance, mutual fund analysis, and assisted clients in preparing educational funding plans for children.

Maxwell Incorporated, Detroit, MI
1994 - 1996
Senior Credit Manager
• Ranked in the top 10% in regional sales goals.
• Assigned to train new branch staff and university interns.
• Coordinated all branch collection activities, tracked 30-60-90-day accounts, made payment arrangements, contacted past due clients, attended bankruptcy proceedings, repossessions and foreclosures, tracked correspondence, analyzed collateral, made credit approval decisions, and worked closely with TRW, Equifax, and other reporting services.
• Ensured that the branch controlled delinquency at acceptable levels through intensive training, effective utilization of personnel, credit analysis, and targeted collection activities. Set up financial dealers, maintained up-to-date knowledge of all applicable laws and regulations, monitored financial performance, and solved organizational problems as needed.
• Reviewed prospective loan packages, advised clients on refinancing and financial strategies, conducted cold-calling, sold life insurance products to loan applicants, utilized various marketing and sales strategies to increase production, determined acceptable risks, and assessed credit and banking information.

Doyle and Associates, Flint, MI
1992 - 1994
Planning Assistant / Intern
• Assisted Certified Financial Planners in sales and marketing of mutual funds, life insurance plans, annuities, and various related financial services and products. Participated in presentations, gathering of basic data for underwriting purposes, and marketing outreach.

Acme Insurance Agency, Flint, MI
1991 - 1992
Marketing Intern
• Provided information to clients and prospective clients on life, health, and automotive insurance. Assisted in gaining new clients and updated existing client base on new programs and offerings.

EDUCATION

University of Michigan, Ann Arbor, MI
2002
M.B.A.
Concentration: Finance
• Enrolled in the Evening Division MBA / Law Curriculum, completed International Business Marketing

University of Michigan, Ann Arbor, MI
1994
Bachelor of Arts, Economics
• Full Athletic Scholarship
• Defensive Back, Football Team
• Four Years Letterman, Football
• Team Captain, Football

EDUCATION/CERTIFICATION/ACTIVITIES

• National Association of Insurance and Investment Professionals
• Currently serve on University of Michigan Alumni Board
• Past President (2000-2001) University of Michigan Detroit Alumni Chapter
• Financial Management Advancement Program (MAP)
• The Learning Seminar for Interactive Listening for Salespeople
• Industrial Insurance Co. Universal Life, Disability & Securities Courses
• MLIC Registered Representative
• Certified Financial Planner (CFP) License in Progress
• Series 6 & 63 Licenses Pending
• Registered, Michigan Office of Financial Institutions

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY

Director level Project Manager with 19 years experience providing consulting, strategic planning, and sales training to the insurance industry. Noted for leadership skills and direction on financial, underwriting and risk selection.

KEY MANAGEMENT STRENGTHS

• Directed teams of Account Specialists, Underwriters and Managers for group insurance accounts ranging in 50 to 100,000 lives.
• Hired, trained, motivated and retained valuable talent.
• Created training materials and selected appropriate Subject Matter Experts to conduct various Group Universal Life classes.
• Delivered renewal underwriting classes to Underwriters and Salespersons in Group Basic Life, Optional Life, Dependent Life, Short Term Disability, Long Term Disability, Dental, Medical Care, Stop Loss, Retrospective Premium, Minimum Premium, ASO and Limited Liability.

CAREER HISTORY

SFB, Chicago, IL
1990 - Present
Director - Business Unit
• Led department to financial results that exceeded average contribution by approximately 92% in 1999 and 2000.
• Motivated department to produce 100% of On Time New Customer Implementations in 2000. Results were 50% higher than the company average.
• Partnered with Sales, Brokers and Customers to increase revenues and profitability, retained 95% of customer base, leveraged customer loyalty to recognize upsell opportunities for existing customers and made sound financial decisions to attract quality new business.
• Directed a team of Account Specialists (size ranging from 10 to 21 employees) providing contractual, financial, underwriting and risk evaluation services to large group insurance accounts ranging from 3,000 to 25,000+ lives.
• Combined mid-size (200 to 4,000 lives) and large size (5,000+ lives) new business underwriting, renewal underwriting and year-end financial accounting functions for the Chicago region. Result was a single, cohesive team responsible for $2B in annual considerations.
• Orchestrated Contract Project Management group of 50 professionals to address workflow, IT systems, audits, and regulatory and state insurance compliance issues as they relate to the production and distribution of group contractual documents. Resulted in changed processes to address audit findings, created job aids to assist Account Specialists in contract production, and authored Administrative Guidelines & Procedures Release to train and communicate process changes to entire company.
• Managed the Attributes Description team, which developed online Performance Management Program forms to include job-specific criteria and appropriate language to describe distinct rating categories, positions and job grades. Management implemented idea as best practice and significant time saver.
• Participated in company's conversion from a Mutual Insurance Company to a Stock Company. Assisted Sales in establishing Funding Agreements and Paid-in-Advance premium reserves to meet customers' needs and retain valuable capital.

Zane Company, Chicago, IL
1985 - 1990
Underwriting Manager
· Assisted nine underwriters and the regional team manager.
· Manage record retention in compliance with corporate guidelines.

Doyle and Associates, Chicago, IL
1983 - 1985
Underwriting Assistant
· Assisted nine underwriters and the regional team manager.
· Managed paper flow within office including mail, faxes, clearances and data entry in multiple systems.
· Manage databases and oversaw cash collections.
· Manage record retention in compliance with corporate guidelines, check closings.

LICENSES/INDUSTRY COURSES

• Shaws-Lawson Associates: Competitive Expense Management With Financial Analysis and Reporting Online
• Prism Quality Enhancement Corporation: Quest 2001: PDCA Training (Plan, Do, Check, Act) for Process Redesign
• Skillpath: Coaching and Team-Building Skills for Managers and Supervisors
• Ingrid Wallace Presents: Peer Dynamics: "The Care Principle"
• CareerTrack: Building Effective Customer Service
• NASD Series 6 and 63 - (Registration no longer active in current position)
• LOMA Parts 1,2,3, and 6

EDUCATION

University of Michigan, Ann Arbor, Michigan
Bachelor of Arts, English

PRWRA Pat Chapman - CareerPro-Naperville, Inc. - http://www.career2day.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Proven ability to increase company profits through superior customer service as an insurance industry advocate leveraging insurance industry specialization, creative problem solving, attention to detail, and persistence.

WORK EXPERIENCE

MetLife, Inc., Mt. Prospect, IL
1998
Sr. Case Manager Specialist, Clinical Claims Unit
• Investigate new and continuing claims for eligibility, disability determination, payment or denial, rehabilitation potential and benefit integration in order to coordinate company savings in the best way possible.
• Coordinate new and continuing claims to the rehabilitation department, Social Security department, or the special claims handling unit to best utilize available assets.
• Adjudicate claims and negotiate settlements.
• Assist claim units as a Tax Specialist.
• Participate in and lead Director initiated letter committee, which evolved into a new computer generated letter format saving the company money, and allowing the claims department more time to focus on the claims.
• Provide comprehensive customer service to Employers, Employees and Account Representatives, managing 170 to 200 claims on a regular basis.

Gateway Corporation, Chicago, IL
1996 - 1998
Claims Adjuster
• Channeled new and continuing claims for payment, investigation and/or denial creating savings for the company whenever possible, while handling over 180 regular claim logs.
• Trained newly hired claim adjusters.
• Received and acted on calls from creditors & policyholders, regarding claim status.

Amerus Life Inc, Lincolnwood, IL
1996 - 1996
Client Relations Representative
• Processed all incoming mail for clients' mortgage insurance policies.
• Acted as liaison between mortgagors, and Moran Financial Services.

1,2,3 Financial, Des Plaines, IL
1995 - 1995
Group Marketing Assistant
• 1,2,3 Financial, Des Plaines, IL February 1995 to December 1995
• Initiated and processed group proposals as requested by field agents including follow-up.
• Provided comprehensive customer support for policyholders and insurance agents.
• Wrote and designed broker and client newsletters.

COMPUTER SKILLS

Microsoft Word, Microsoft Office, Windows NT, Windows XP, Lotus, Internet, document imaging

EDUCATION

Northeastern Illinois University, Chicago, IL
B.A., Communications/Marketing Life Insurance License
Life Insurance License obtained July 2002

PRWRA Janice Sacramento - janicesacramento@yahoo.com - Trainer, Lake County, IL, - Workforce Development Program

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Facilitator and trainer with a diversified background over the past 10 years. Recognized for creating stimulating and interactive learning environments, encouraging participation and individual contributions, and providing effective, clear, and concise information in formats that promote high retention levels. Computer skills include Microsoft Windows 95, Word, Excel, Access, and Visual Basic.

EXPERIENCE

STATE FARM INSURANCE, Houston, Texas
1997 - Present
Senior Claims Representative
Assisted in training new representatives involved in negotiating property damage for automobile claims and minor bodily injury or lost wage cases, and determining costs to repair automobile and settle claims. Interviewed and took depositions for fraud investigations. Utilized Spanish language skills to negotiate some claims.
• Consistently achieved high ratings for exceeding expectations during formal evaluations.

HOUSTON CENTRAL SCHOOL DISTRICT, Houston, Texas
1996 - 1997
Substitute Teacher
Managed classrooms, followed lesson plans, and provided instruction relative to English, math, history, and science at the junior high school level. Maintained interest and provided an interactive atmosphere. Called consistently due to established positive reputation.

JOHNNY'S BBQ, Orange City, Florida
1994 - 1996
Assistant Manager
Trained and supervised up to 15 employees.

WORLD BURRITO, College Station, Texas
1992 - 1994
Assistant Manager
Served as a trainer and wrote company training manual to standardize daily operations for a new restaurant chain. Initiated systems to maintain cleanliness. Designed and implemented a cash control system that insured accountability.

EDUCATION

TEXAS A&M UNIVERSITY, College Station, Texas
1996
B.A., Management
• Paid 100% of college tuition and expenses
• Provided formal leadership training to underclassmen through the Corps of Cadets
• Elected junior and senior year to the Honor Board with responsibility for holding peer reviews and honor violation courts
• Held position as full-back and wing on rugby team

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jennifer Hernandez
1234 Peach Drive, Atlanta, GA 30601 / Tel# (206) 555-7340 Email: jennih@myisp.com

Claims Representative

SUMMARY

Insurance professional with 18 years experience in agency management, client consultation, and sales training. Reputation for thorough knowledge of insurance products, company policies and procedures, and insurance information systems. Trusted advisor to clients – recognized for proactive sales consultation and efficient claims processing. Computer expertise includes Lotus Notes email and scheduling, Microsoft Office, Oracle, and Microsoft Project.

KEY ACCOMPLISHMENTS

· Trained sales force of insurance agents on procedures and products, achieving a significant increase in new business.
· Developed and marketed new insurance products in order to expand existing accounts.
· Saved company millions of dollars in potential losses by identifying high risk exclusions based on extensive research.
· Provided prompt, courteous, and knowledgeable customer service and earned a loyal clientele.
· Trained over 85 associates in new computer system enabling them to transition to a paperless filing process.

EXPERIENCE

TRISTATE INSURANCE AGENCY, Atlanta, GA
1996 - Present
Claims Representative
Managed an active monthly caseload of 200 clients. Interviewed clients and determined eligibility. Supervised staff of 85, including claims adjusters and examiners, agents, and clerical support staff. Applied and maintained computer technology to modernize processing operations.
· Opened the lines of communication between offices by spearheading and serving as editor-in-chief for the first monthly newsletter distributed to 400 employees.
· Developed a formula and trained more than 40,000 employees nationwide via interactive video teleconferencing to understand, track, and correctly identify overpayments.
· Received the second most prestigious award, the Deputy Commissioner’s Citation, for the training contribution.
· Served as a trainer/mentor for new hires, teaching practical applications and maintaining quality control.

NORTHERN GEORGIA INSURANCE, Atlanta, GA
1993 - 1996
Claims Examiner
Inspected policyholder property to verify terms of coverage and estimate property value. Performed 10-12 daily interior and exterior inspections to evaluate property for liability and fire hazards. Provided agents with information about potential additional lines of coverage. Assisted adjusters with claims processing.
· Maintained database of carrier guidelines for claims processing to advise adjusters on procedures.
· Analyzed new products and areas of coverage to recommend viability of new business.
· Initiated regular cross-functional team meetings to troubleshoot complex policies and claims.
· Reported to partners on activities and risk levels by policy type, resulting in a 15% reduction in high risk exposures.

PEACHTREE INSURANCE GROUP, Atlanta, GA
1988 - 1993
Underwriter
Oversaw sales and marketing activities for second largest territory. Achieved superior loss ratio. Reviewed ISO circulars and made appropriate recommendations. Successful direction of teams of account specialists, underwriters, and managers of group insurance accounts. Hired, trained, motivated, and retained valuable talent.
· Received numerous honors, including Employee of the Month, and Master Underwriter.
· Created training materials and conducted various Group Universal Life classes to increase knowledge of sales staff.
· Produced materials and delivered training to support renewal of underwriters’ licenses.
· Motivated and mentored sales persons on financial, underwriting, and risk selection to improve customer service.

BAKER AND BAKER, INC., Augusta, GA
1984 - 1988
Insurance Agent
Wrote policies and processed claims for Georgia Life Insurance Company. Provided insurance and investment counsel to clients, receiving National Quality Award for three years. Maintained thorough records of sales and database of client information.
· Achieved sales volume to qualify for the Million Dollar Round Table, an international industry organization recognizing the top 5% of agents.
· Focused on reputation for quality personal service to increase referrals.
· Developed insurance and investment targets based on actuarial data to advise clients on financial plans.

EDUCATION AND TRAINING

Bachelor of Arts (Psychology), 1984
Atlanta College, Atlanta, Georgia
Minor: Business Management

Professional training in:
Merchants Insurance Group – Courses in Property, Casualty, Reinsurance, and Public Relations
CPCU Training – Parts I, II, VII, and IX
Allstate Insurance Company – Interior/Exterior Property Inspection
Computer training – Windows 2000, Lotus Notes, Office 2000, Oracle, and Microsoft Project.

VOLUNTEER

Two-term President of Atlanta Lions Club
Volunteer for American Heart Association
Fundraiser for American Cancer Society

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HIGHLIGHTS OF QUALIFICATIONS/ACHIEVEMENT

Professional experienced in large volume production, business planning, financial management, growth profit margins, gaining market share, customer service, personnel supervision, and staff development. Strong interpersonal and communication skills supporting a high level of professionalism, integrity, and enthusiasm. Adept at assessing people and responding to their unspoken concerns and personal needs.

• Strong entrepreneurial spirit to manage start-up operations, develop major accounts, initiate cost effective procedures, and expand on customer services to maximize competitive edge. Qualified, efficient professional with demonstrated versatile experience and expertise.
• Consistently in Top 10% in total income/growth, and top producer in market; exceeded quotas and won numerous company awards.
• Generated and expanded business through establishing an excellent reputation with a base of exemplary customer service.
• Skilled in all aspects of operations, personnel development, and customer relations; risk management; full P&L responsibility; budgeting; payroll; advertising.
• Persistent, cooperative team player with a track record of consistently exceeding sales objectives and contributing to company's growth and success. Intensely involved in professional and community organizations/activities/fundraisers.

PROFESSIONAL EXPERIENCE

ACME INSURANCE AGENCY, Clearwater, Florida
1990 - Present
Owner
Owned and operated a successful agency specializing in multi-line insurance products. Supervised an administrative in-house staff of two. Maintained full P&L, risk management, payroll, and advertising responsibilities. Realized steady business growth of an average 22% in the past five years.

• Established and developed a successful insurance agency. Territory primarily encompassing western Florida.
• Cultivated and maintained an exemplary network of business associates statewide as a result of extensive interaction and strong communication skills.
• Started in commercial lines--securing 1 out of every 5 prospects. Through hard work, acquired an account base encompassing 1,100 clients; cold called qualified individuals and businesses, built professional relationships, and increased business with satisfied clients and referrals.
• Consistently exceeded annual sales goals and premium objectives. Achieved sales success through an informational, knowledgeable sales approach, and a focus on customer satisfaction, striving to "educate" the consumer, building positive professional relationships through strong interaction skills and sound investment advice.

Significant Accomplishments:
• Repeatedly increased sales and maintained revenue growth each year with an average 22% growth rate; continued to increase agency's business clientele.
• Delivered $500,000 of business within first three years. One of the first agents in Florida selected to open an office versus the usual "kiosk" within local malls.
• Led market repeatedly in First Quarter Promotion and Agent of the Month awards. Consistently qualified for incentive plans and bonus awards for the past ten years.

Industrial Financial Services Group, Sarasota, Florida
1985 - 1990
Sales Representative
Produced leading sales results with a diversified insurance brokerage firm. Marketed a complete line of equity-based products to individuals and groups throughout the Tampa area.

• Successfully marketed and sold a full line of products for the company. Independently managed the entire sales cycle, from initial client consultation, product presentation, pricing and contract negotiation, to the final sales closing.
• Consistently increased sales and maintained profitability each year; met and exceeded all personal and company sales objectives and goals. Achieved top performance in account retention, add-on sales, and growth.
• Conferred with clients and developed proposals and programs to meet their financial needs, goals, and objectives. Developed new clients through referrals and cold calling; and serviced existing accounts.
• Established a strong client base through exceptional market knowledge, sales ability, and client service.
• Conducted training seminars introducing new products and services, educating agents on company's mutual funds, tax shelters, and group health plans.

AWARDS/ACKNOWLEDGEMENTS

• Received First Quarter Promotion in Market Award in 1991, 1993, 1994, 1998, and 1999.
• Consistently won Top Agent of the Month in Market Awards for various months from a period 1993-1999.
• During 1998, was awarded Top 5 in Region for Sales in a Product Line.
• In 1998 and 1997, received Summer Promotion Qualifier Award.
• In 1996, secured Top Commercial Insurance Sales Award in Market, Top Agent in Sales in Market, and Spirit of Eagle Award given to select agents for outstanding agency production and practices.
• Honor Ring Winner awarded from a period of 1990 to 1996.
• From 1990-1995, was commended by company with awards such as Agent of the Month (for both Profitability and Sales), 68th Place in Territory for Life Sales (1993), Fall Life Winner in Market for Life Sales (1st Place-1990; 3rd Place-1991), and Summer Promotion Winner (1st Place-1992).
• Interviewed for Company's trade journal in 1996 as a new agent for an industry-related article.

EDUCATION/PROFESSIONAL DEVELOPMENT

LETOURNEU UNIVERSITY, Ft. Worth, Texas
B.S., Business Administration

The American College, Tampa, Florida
CLU, CHFC and CIC Courses

PROFESSIONAL AFFILIATIONS

Partner in Education
Paint St. Pete Proud
GRT American Teach-In
Sarasota Chamber of Commerce (1995-2000)
Network Professionals (1996-1999) - Secretary (1997-1999)
Optimist Club, Sarasota - Vice President

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY

Outside Major Loss Property Claims Adjuster

Highly-organized and analytical Senior Property Claims Associate offering an in-depth background in a very select field. Accurately and efficiently ascertain validity of contents damage. Effectively and compassionately working with distraught claimants and resolve conflicts. Recognized by management for excellent customer service and investigatory skills on claims requiring substantial investigation. Negotiate resolution of claim based on facts and legal climate where catastrophes occurred. Computer literate. Working knowledge of Microsoft Office and proprietary software.
AREAS OF EXPERTISE
•Interact effectively with claimants under stressful conditions both defining their losses and assisting with replacement/repair once home is habitable again
• Excellent verbal, written, analytical and problem-solving skills
• Experienced with major losses in excess of $25 thousand
• Establish pricing for destroyed contents and calculate depreciation
• Negotiate fair and equitable repair/replacement with Public Adjusters and various vendors, such as dry cleaners, restoration, and cleaning companies

EMPLOYMENT HISTORY AND SELECTED HIGHLIGHTS

H&C INSURANCE COMPANY, Oak Brook, Illinois
1997 - Present
Senior Property Claims Associate-Insurance Division
2001 - Present
• Visit site of catastrophe with homeowners and identify destroyed contents by item and value of item
• Work with clients to ascertain date of purchase and current value
• Territory covers four states
• Compile and prepare accurate, detailed reports

Senior Claims Adjuster
1999 - 2001
Claims Specialist
1997 - 1999

FIRST CARD, Aurora, Illinois
1995 - 1997
Fraud Division Analyst
• Analyzed and reported on suspicious credit card activity

ILLINOIS INSURANCE CRIME BUREAU (IICB), Tinley Park, Illinois
1985 - 1995
Investigative Clerk
• Offered analytical and investigative assistance to NICB Special Agents, Special Investigators for insurance companies and law enforcement officials
• Identified vehicle theft, incorrect vehicle identification numbers (VINs) and determined ownership and insurance interests

EDUCATION AND RELATED TRAINING

NICB: Vehicle theft and insurance fraud investigations
Illinois Teacher's College, Chicago, Illinois. Attended and completed 30 hours of coursework

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 faxpropert

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Obtain a position utilizing solid skills and experience in the management of underwriting, risk/liability, sales/marketing, credit/finance, and property inspection activities.

SUMMARY

• Recruited, hired, trained, and supervised sales force of insurance agents and underwriters, achieving in significant increase in new business.
• Developed and marketed new financial products in order to expand existing accounts.
• Reviewed and analyzed applications for commercial insurance coverage, rejecting bad risks and achieving loss ratio of 45%.
• Saved company millions of dollars in potential losses by identifying lead paint exclusions based on wide-ranging research.
• Supervised extensive territories and gained knowledge of insurance laws covering the entire states of Washington, Idaho, Oregon, and California.
• Provided prompt, courteous, and knowledgeable customer service and earned a loyal clientele.
• Demonstrated expertise in gathering information and making profitable, creative decisions.
• Processed commercial lines for new business, renewals, and endorsements.
• Trained over 15 associates in new computer system enabling them to transition to a paperless filing process.
• Prepared monthly reports on work flow and sales results to track activity and generate increased business.
• Developed guidelines for risk selection. Made State filings to provide broader coverage.

EXPERIENCE

Wausau Insurance Company, Spokane, Washington
1998 - Present
Property Inspector
Perform 10-12 daily interior and exterior inspections to evaluate property for liability and fire hazards. Provide agents with information about potential additional lines of coverage.

Mutual of Omaha Insurance, Spokane, Washington
1996 - 1998
Commercial Lines Manager/Marketing Manager
Managed all functions of Commercial Lines Department. Appointed and trained over 30 new agents who produced 80% of the company's new business resulting in $1 million increase in volume. Developed Restaurant Business Owners Program that increased premiums by $100,000 in two months.

Employers Insurance Corp., Spokane, Washington
1986 - 1996
Master Underwriter/Senior Commercial Lines Underwriter/Super User Trainer
Oversaw sales and marketing activities for second largest territory. Achieved superior loss ratio. Reviewed ISO circulars and made appropriate recommendations. Received numerous honors, including Employee of the Month, Master Underwriter, and winner of Award for Underwriting the Most Business Owners Prestige Policies out of five regional offices.

Farmers Insurance, Spokane, Washington
1984 - 1986
Commercial and Personal Lines Supervisor
Supervised overall operations of commercial and personal lines departments. Assisted brokers in placing hard-to-place insurance risks. Directed marketing, underwriting, and training.

EDUCATION AND TRAINING

University of Spokane, Spokane, Washington
1984
Bachelor of Science, Psychology, Minor: Business Management

Professional training
• Merchants Insurance Group - Courses in Property, Casualty, Reinsurance, and Public Relations
• CPCU Training - Parts I, II, VII, and IX
• Mutual of Omaha - Interior/Exterior Property Inspection
• Computer training - Windows 98, WordPerfect, and Lotus 123

COMMUNITY ACTIVITIES

Two-term President of Spokane Lions Club
Volunteer for American Heart Association
Notary Public

PRWRA Freddie Cheek - Cheek & Cristantello Career Connections - fscheek@adelphia.net