604 Harmony Lane
Pleasantville, CA 94588
Geo Consultants, Pittsburgh, PA
1997 - Present
LAN ADMINISTRATOR - Consultant Level
Performed installation, configuration, troubleshooting, and routine maintenance for all Netware 4.11, NT 4.0 and Windows 2000 servers which entailed User and Group administration, backups, software upgrades, printer setup and connectivity, and network monitoring. Provided off hours Network and PC support for high priority issues.
Achievements: Promoted to Consultant as a result of utilizing skills in an office move (12/00) which entailed developing a time sensitive project plan, researching and implementing new technologies, data center design, and data migration.
•Network Project Manager - Assigned to research, develop, implement, and support Network solutions for project teams assigned to local office.
•Supervisor - Supervised the daily activities of four technicians. Utilized professional and people skills to maintain an energetic and motivated team environment. Provided career guidance, training, and monitored career and skill progression with written and verbal evaluations.
•Work Coordinator - Distributed trouble tickets to qualified technicians. Ensured compliance of service level agreements. Followed-up with customers upon completion of
work to ensure satisfaction.
•Local Network Engineer - Teamed up with Regional Leads in the installations, upgrades, configurations, and troubleshooting of infrastructure devices. Knowledge of procedures allowed for a timely response which resulted in minimal downtime.
•PC Support Specialist - Provided third level support for issues which required a higher level of skill. Skills included installation and support of Windows 95 and Windows 2000 operating systems, Microsoft Office software, Lotus Notes, Internet Explorer, device drivers, modems, printer and network connectivity, and Ghost Utility.
•Octel Administrator - Created user voice mailboxes. Trained Users. Troubleshooting. Upgraded software. Documented processes and procedures.
Community Network, Philadelphia, PA
1987 - 1997
FIELD SERVICE TECHNICIAN
Provided installation, configuration and support for PC based Telecommunication systems - Technology, Voicemail, Automatic Call Distribution, Computer Telephony Integration, and Voice Response Systems. Knowledge of Telecommunications industry
U. S. Navy Reserve, Norfolk, VA
1984 - 1987
•Provide Network and PC support for reservists during Uniform Training Assemblies.
•Provide hardware and software support for PC based Digital Messaging System and the transmission and receipt of classified and unclassified information. Top Secret Clearance.
U. S. Navy, Norfolk, VA
1980 - 1984
INFORMATION SYSTEMS OPERATOR
•Transmitted, received and processed classified and unclassified information through secure government systems.
Novell Netware 4.11/5.0, Windows NT 4.0 Server, Windows 2000 Advanced Server, TCP/IP, Cisco Switch 6500 - VLAN Administration, NetSwitcher, Arcserve 6 x, HP Jetadmin, Citrix, Compaq Insight Manager, Virtual Private Network, 3COM,
Xircom, Compaq Smart Start, and Visio.
Windows 95, Windows 2000 Professional, Windows NT 4.0, Lotus Notes 4.5/5.0, Internet Explorer 4.0/5.0,and Microsoft Office 97/2000.
Remedy - Help Desk Support Software, Digital Wireless Operating System-Macro and Micro Cell Phone Management, MAPS - Inventory Control Software, PollyCom Audio/Visual, and Ghost Utility.
University of Virginia, Richmond, VA
Information Technology Program
Navy IT College, Norfolk, VA
Computer Learning Center, Philadelphia, PA
Pittsburgh Community College, Pittsburgh, PA
Associate, Information Systems Technology
Windows 2000 Server, Windows 95, Octel Administration, Netware 5.0, and Bay 5000 Hubs.
Spirit of Facilitation, Professional Business and Memo Writing, Covey's "First Things First," How to Manage Difficult People, Effective Presentations.
PRWRA Barbaraanne Breithaupt - Barbaraanne's Lasting Impressions - Philadelphia, PA 19114-3522 - firstname.lastname@example.org