Training Supervisor

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Human resources specialist with 8 years of experience in benefits administration, recruiting, and training. Computer skills include Microsoft Office (Word, Excel, PowerPoint, and Outlook), and NS Elite, a benefits database.

Areas of Expertise Include:
• Saving Recruitment Money
• Increasing Quality of Interviewing Process
• Hiring Better Qualified Candidates
• Improving Morale
• Developing Processes to Save Money
• Garnering Higher Levels of Customer Service
• Creating Management Tools
• Producing Improved Communication Lines


Social Security Administration, Houston, Texas
2000 - Present
Benefits Administrator
Manage all benefits administration, recruiting, and training functions within two highly complex departments. Supervise 21 customer service and claims representatives who support the distribution of $67 million in benefits monthly to more than 85,000 clients. Interact with multi-cultural and multi-ethnic participants regarding issues, retirement, disability, and Medicare benefits. Negotiate the release of up to $100,000 in lump sum payments of benefit funds.
• Brainstormed with management staff to develop more appropriate interviewing questions then previously used, which allowed the organization to judge and hire more qualified employees.
• Initiated and orchestrated the use of university web sites for position postings for a less than 1% investment.
• Selected to conduct a presentation on requirements, audit procedures, and ramifications at the Annual Conference of Organizational Representative Payees in April 2002.
• Implemented a sexual harassment prevention training program that focused on liability issues.
• Participated on a 5-member team responsible for the review of central and regional office interpretations of national policy, such as recognizing the negative ramifications of a change in activation date.
• Created various statistical reports that were used as management tools in the decision making process.
• Initiated and implemented employee appreciation breakfasts that recognized excellence, improving morale and providing tools to motivate personnel.
• Improved customer service and allowed the intake group to process more claims by reorganizing the workflow.

Social Security Administration, Houston, Texas
1996 - 2000
Senior Claims Representative
Interviewed clients and determined eligibility, managing a caseload of 100 to 150 active cases monthly.
• Opened the lines of communication between offices by spearheading and serving as editor-in-chief for the first monthly newsletter distributed to 400 employees.
• Developed a formula and co-trained more than 40,000 employees nationwide via interactive video teleconferencing to understand, track, and correctly identify overpayments.
• Received the second most prestigious award, the Deputy Commissioner's Citation, for the above contribution.
• Served as a trainer/mentor for new hires, teaching practical applications and maintaining quality control.

Social Security Administration, Houston, Texas
1993 - 1996
Claims Representative Trainee - Level I and II
Hired within the honors graduate program, which is used by the administration to attract high caliber staff.


Bachelor of Science, Speech Communication


Volunteer/Fundraiser, RONALD MCDONALD HOUSE

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