604 Harmony Lane
Pleasantville, CA 94588
• Well developed customer service skills • Professional receptionist support skills
• Knowledge of office equipment (copier/fax) • Strong understanding of alphanumeric filing
• Proficient data entry skills • Familiar with Windows 98, Word and Excel
Bradford Mortgage, Baltimore, MD
2001 - Present
Maintained switchboard operations including professionally answering switchboard, taking messages, and routing calls to the appropriate team member. Provided clerical support, assisting with faxing, filing, and copying projects.
Maryland Turnpike Authority, Baltimore, MD
1999 - 2001
Supervised accurate collecting of appropriate toll fees from highway motorist. Provided high quality customer satisfaction when interacting with various highway motorists. Reconciled station drawer against collected toll receipts with no discrepancies. Maintained and changed money machines as required. Dispatched state police when necessary, as well as processed and filed customer complaints and incident reports.
SFB Clothing Co., Baltimore, MD
1997 - 1999
Customer Service Associate
Provided one-on-one customer assistance in the selection and purchase of merchandise that best met the client's needs. Maintained a high-level of customer satisfaction by offering dedicated and personal client care, which resulted in greater sales. Minimized customer complaints by offering expedient, as well as positive, resolutions to client issues. Also, assisted customers via telephone regarding merchandise inquiries and availability. Prepared inventory and stock reports, applied sensors to merchandise to ensure security of products from theft, reconciled register draw and sales receipts, and prepared bank deposits.
Franklin High School, College Park, Maryland
H.S. Diploma, Business Administration
Studied business administration and college preparatory courses.
PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com