Resumes by Industry: Sales and Retail

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

To obtain a sales position.

EXPERIENCE

SFB PUBLISHING, Wessley, MN
ACCOUNT EXECUTIVE, 1998 - Present
Sell advertising for a university telephone directory. Service existing accounts. Regular follow-up with potential clients, often resulting in a sale. Negotiate contracts. Upsell advertising whenever possible. Arrange graphic designs manually. Handle billing.

WORDSMITH COMMUNICATIONS, Wessley, MN
SALES REPRESENTATIVE, 1997 - 1998
Sold ad space for campus newspaper through cold calling and upselling to current advertisers. Negotiated how many times ad ran. Sold 45% more ad space than other reps during tenure.
· Received Most Valuable Sales Representative award for most sales in a single week.
· Arranged graphic designs by hand.
· Performed billing.
· Trained sales people.

WORDSMITH COMMUNICATIONS, Wessley, MN
ART DIRECTOR, 1995 - 1997
Promoted from Production Artist.
· Recruited, trained, and supervised 3 production artists. Evaluated employee performance.
· Proofed and laid out design ads. Controlled what went into paper.
· Provided feedback to ad reps and worked directly with some clients.

EDUCATION

UNIVERSITY OF MINNESOTA, WESSLEY , Wessley, MN
Bachelor of Arts, Communications, Minor: Marketing, 1998
Internship, University Relations
Wrote and edited magazine articles, bi-weekly newsletter, telephone directory, and news releases.

NOTTINGHAM TRENT UNIVERSITY, Nottingham, England
1997
Study Abroad

AWARDS

• Mayo Clinic Scholarship

COMMUNITY

Habitat for Humanity, assisted in building a house.

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Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Experienced account executive with a 12-year history of success developing new business in the professional corporate marketplace, as well as managing and growing existing accounts. Background includes key accounts, major accounts, and national accounts. Utilized consultative selling techniques to customize products and services in complex, multiple-level decision making environments. Consistently exceeded sales goals and recognized as a top achiever. Called on key decision-makers, created persuasive account strategies, and built a high degree of credibility and integrity in a competitive marketplace. Expertise includes marketing and selling various benefits and human resource services, major facsimile networks, and copiers. Computer skills include ACT! 2.0 for Windows.

EXPERIENCE

FJK CORPORATION, Houston, Texas and San Jose, California
Account Executive - Human Resource Services Division, 1996 - Present
Generated the sale of 401(k) Recordkeeping, Section 125 Administration, Employee Management, and State Unemployment Insurance Services. Interacted with presidents, business owners, CPAs, and office managers. Called on small and medium sized companies with an average of 25 employees including computer companies, CPA firms, law offices, physician and dental offices, oil and gas companies, restaurants, public relations firms, engineering firms, retail companies, and non-profit organizations. Built relationships with internal payroll representatives and payroll specialists to develop a referral base. Territory in San Jose included all of South Bay and the Silicon Valley.
· Achieved 111% of quota in Fiscal Year 1999 with 8 months in San Jose and 4 months in Houston.
· Built the San Jose and Houston territories.
· Attained 120% of quota in Fiscal Year 1998 in San Jose.
· Recognized as Top Representative of the Zone for achieving 167% of quota in March 1998 and 164% in August 1998.
· Ranked in the Top 10 out of 30 account executives during rookie year.
· Earned participation with other national top performers in company conference for Fiscal Year 1998 and Fiscal Year 1999.
· Conducted 401(k) Recordkeeping and Section 125 Administration seminars for up to 40 clients and CPAs.

GOLDMAN AND FRANK, Oakland, California
Senior Account Executive, 1991 - 1996
Marketed and sold rental services for facsimile system networks to new accounts and grew existing accounts through upgrades, renewals, and purchase conversions. Called on key, major, and national accounts throughout the East Bay and a portion of North Bay in San Francisco. Contacted presidents, vice presidents, controllers, human resource managers, purchasing managers, purchasing agents, and office managers. Contracts ranged up to $400,000.
· Received 2 Western Region Awards as Representative of the Month in June 1993 with 267% of quota and October 1993 with 216%.
· Ranked as the Top Account Representative of the Oakland Branch in 1993 by attaining 180% of annual quota.
· Originally hired as a senior account executive until 1993.

FERNDALE CORPORATION, San Jose, California
Account Executive, 1989 - 1991
Developed new business for one of the largest office furniture dealers in the San Francisco Bay area. Sold workstations, panel systems, and stand alone office furniture.
· Achieved $100,000 for one month during rookie year when monthly quota was $20,000.

DOYLE AND ASSOCIATES, San Francisco, California
Sales Representative, 1987 - 1989
Sold copiers and supplies to major accounts such as The Gap. Maintained strong customer sales support by interacting with co-workers in the warehouse, dispatch, service, administration, credit, and collections departments. Coordinated with retail and major account representatives to ensure a high level of customer satisfaction and loyalty.
· Recognized as Top Supply Sales Representative in December 1988.

EDUCATION

University of California, Berkeley
B.A., Marketing

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Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales and sales management professional with more than 6 years of solid sales and marketing experience. High- energy producer who has a proven record of success exceeding quota on a personal level and for motivating a team to perform at their highest potential. Sales success is primarily attributed to the development of interactive relationships with accounts and for creating a referral network. Management background includes recruiting, hiring, training, and supervising sales personnel, developing and conducting sales blitzes and other campaigns to strategically promote the business, working with team members to grow their accounts, providing leadership and support to achieve forecasted sales goals, monitoring progress, and developing reports for senior management. Computer skills includes Microsoft Office (Word, Excel, PowerPoint, and Access).

EXPERIENCE

OCTAGON, INC., Houston, Texas
Corporate Account Executive, 2000 - Present
Managed the South Texas territory. Called on Fortune 500 companies, as well as federal and educational accounts. Interacted with chief operating officers, chief executive officers, and general managers on the corporate side, communications coordinators and government agents, and superintendents and principals within school districts. Negotiated contracts that ranged from 5 to 150 units.
· Achieved as high as 206% of monthly plan for number of units sold.
· Earned ranking as 3rd in the region and 53rd in the nation for annual production.
· Received Award as the highest revenue-producing agent in region (Texas, Oklahoma, Louisiana, and New Mexico) for four consecutive quarters.

ACME RESOURCES, Houston, Texas
Sales Manager, 1999 - 2000
Recruited into a sales manager's position, with total profit and loss responsibility for the Houston territory. Supervised up to 10 sales representatives.
· Grew sales force by 500%, achieving recognition as the #1 team in the Houston, Dallas, San Antonio, and Austin area.
· Team exceeded plan consistently, attaining as high as 125%.

FERNDALE CORPORATION, Houston, Texas
Sales Manager, 1997 - 1999
Managed all operations involved in the sale of wireless communications to both corporate accounts and individuals. Maintained total profit and loss responsibility. Supervised a staff of sales associates. Interacted with business owners, controllers, purchasing agents and administrative support personnel.
· Achieved as high as 185% of plan for personal sales and team achieved as high as 133%.
· Team achieved or exceeded plan every month in 1998.
· Developed a repair facility in the store that reduced customer turnaround time.
· Organized the sales floor ergonomically and reduced time per sale by 70%.
· Selected higher quality candidates and contributed to one associate's promotion to a management position.
· Created quote sheets that allowed management to track percentage of purchases from number of inquiries.
· Designed a thank you envelope distributed after each purchase.
· Introduced $10 referral credit program.
· Initiated cold calling, trained staff, and established a quota of at least 10 calls per day.
· Served as a customer service representative for one year. Won quarterly contests for generating the most add-on sales and saving lost sales from customers closing accounts.

DOYLE AND ASSOCIATES, Houston, Texas
Account Manager, 1995 - 1997
Piloted a new program, managing the company's 15 largest nationwide accounts. Negotiated special pricing and served as liaison with sales representatives. Held positions as an inside sales representative and independent account representative until promoted to account manager.

EDUCATION AND TRAINING

RICE UNIVERSITY
Bachelor of Arts, Business

Dale Carnegie Sales Training

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Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

• Highly accomplished Account Manager with extensive experience in sales, business development, marketing, strategic planning, operations management, and relationship management.
• Consistently surpassed sales objectives within multimillion-dollar organizations.
• Maximized revenue potential through sound sales and management acumen.
• Proven success in managing customer service initiatives, which increased customer retention levels and customer satisfaction levels within highly competitive markets.

PROFESSIONAL BACKGROUND

Jennings Systems, Inc, Phoenix, AZ
2002 - Present
Account Manager
Communicated with customers on a daily basis. Developed and delivered presentations to customers.
• Handled all aspects of account management successfully concerning 1,000 accounts nationwide.
• Aided the business development initiatives, which resulted in expanded customer base.
• Contributed to the implementation of strategic planning initiatives and promotional strategies.
• Increased customer satisfaction levels within saturated markets.

Cruise & Excursion Gallery, Inc, Phoenix, AZ
1999 - 2002

2001 - 2002
Resort Services Manager
Directed daily operations within the organization. Supervised and trained employees in daily job responsibilities.
• Cultivated business relationships with over 250 resorts in the United States, Mexico, and Canada.
• Spearheaded the development and introduction of new marketing and sales programs, which resulted in increased revenue levels.

2000 - 2001
Resort Account Executive
Created and implemented promotional strategies. Handled all aspects of relationship management successfully.
• Played an active role in training and mentoring sales teams at 50 resorts in the United States and Canada, which produced higher sales levels.
• Achieved sales objectives on a regular basis.
• Researched and recommended new business opportunities within the territory.

1999 - 2000
Membership Sales Team Leader
Supervised and mentored 20 sales team members in daily job responsibilities. Evaluated performance levels and determined areas for improvement.
• Increased customer retention levels within highly competitive markets.
• Exceeded sales objectives due to sound sales acumen.

Diversified Communications Group, Phoenix, AZ
Small Business Sales Consultant
Created and presented sales solutions to customers concerning telecommunications needs.
• Generated revenue from high profile corporations within 7 western states.
• Provided high levels of customer service, which resulted din increased satisfaction levels.

Beverage Distributing Company, Phoenix, AZ
1998 - 1999
Retail Chain Sales Representative
Managed daily sales activity. Assisted in sales forecasting activities. Participated in merchandising functions.
• Handled account management responsibilities for 19 retail accounts.
• Communicated with customers concerning their needs and recommended products that suited their needs.

The Home Depot Company, San Mateo, CA
1995 - 1998

1997 - 1998
Home Improvement Sales Manager
Developed and implemented new customer service protocols. Supervised and trained diverse employee base.
• Managed daily operations within the retail department that generated over $6 million in annual revenue.
• Streamlined business processes and increased productivity levels.

1996 - 1997
Sales Manager
Managed 20 employees in daily job tasks. Assisted in inventory management responsibilities including purchasing and inventory control.
• Directed daily operations within the men's clothing and shoe department, which produced over $3 million in annual sales.
• Aided in human resources functions including payroll, training, and performance appraisals.

1995 - 1996
National Retail Management Trainee
Participated in an intensive training program geared toward sales leadership.
• Gained extensive knowledge into various aspects of retail management, sales management, and operations management.

EDUCATION

Northern Arizona University
1995
Bachelor of Science, Psychology

MILITARY EXPERIENCE

United States Army National Guard, Phoenix, AZ
1987 - 1995
Specialist/E-4 Military Police Officer

COMPUTER SKILLS

• Microsoft Word, Microsoft Excel, Microsoft PowerPoint

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - resumesAP@aol.com - http://www.careerparadigms.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

• Extensive experience in diverse areas of sales including cultivating customer relationships, market saturation, establishing clientele, and customer service.
• Strong IT acumen with a background in selling computer components and accessories.
• Proficient in developing relationships with foreign and domestic distributors, wholesalers, and retailers.
• Fluently speak, read, and write in Spanish.

EMPLOYMENT HISTORY

System Controls, Inc, Miami, FL
1999 - Present
Account Manager
Executed sales functions including sales, presentations, customer service, and follow up.
• Generated computer sales to customers throughout the US in industries including retail, corporate, government, and educational organizations.

Technology Corporation, Clearwater, FL
1997 - 1999
Sales Representative
Generated business sales and managed customer accounts.
• Sold computer components and accessories to Latin American importers and wholesalers.

Data Corporation, Clearwater, FL
1996 - 1997
Export Sales Manager
Assisted importers and wholesalers by recommending computer products that meet business needs. Served as office manager and handled administrative responsibilities.
• Achieved 148% of quota for six months utilizing aggressive sales tactics.

N.T. Systems, Inc, Tampa, FL
1994 - 1996
Sales Representative
Managed sales of computer components and accessories to Latin American importers and wholesalers.
• Directed various sales activities including establishing new clientele.

Computer Distributors, Sarasota, FL
1993 - 1994
Sales Representative
Generated sales from various importers and wholesalers.
• Awarded sales person of the month due to meeting and exceeding sales quotas.

EDUCATION

St. Thomas University, Miami, FL
Bachelor of Arts, Business

Miami Dade Community College, Miami, FL
Associate, Business

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Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

• Proven sales performer with both start-up and ongoing business operations; ability to develop new business through persistence, thorough planning and research, and professional proposal presentation.
• Ability to influence, motivate and lead people - staff, prospects, customers, vendors - through effective communication and personal interaction skills.
• Set and achieve ambitious goals, both individually and through staff leadership.
• Equally skilled in business planning, financial analysis, goal setting, and directing day-to-day operations to achieve objectives.
• Proficient in advertising, marketing, and customer relations.
• Effectively manage multiple dealerships, personnel, and product lines.
• Extensive sales management and training experience.

• Sales and Marketing Leadership • New Business Development
• Key Account Management • Account Retention
• Human Resources • Negotiations

WORK HISTORY

WORLD SPORTS, Houston, Texas
2000 - Present
General Manager
Rebuilt, revitalized, and redirected the dealership from bankruptcy to profitability. Managed all store operations, marketing, advertising, and sales. Supervised 15 sales staff including technicians and parts personnel. Effectively monitored $4 million dollar floor inventory. Resolved customer complaints and created a positive team environment.

Selected Accomplishments:
• Charity Fun Run Coordinator, 2000 - raised $15,000 for Houston Service Centers & HRC.
• Increased parts and service Income from $3,500 to $80,000 per month.
• Increased sales from $50,000 to $375,000.
• Best Yamaha accessory sales in southern region, 2001.
• Established weekly employee meetings.
• Developed "Team Interview" of new hires.
• Instituted sales quotas and goals.
• Captured and retained 60% of market share in southern region.

FERNDALE RECREATION, INC., Mobile, AL
1998 - 2000
General Manager
Developed business infrastructure, wrote marketing and advertising plans, researched market opportunities and developed account relationships. Managed all personnel, sales, financing, marketing, and advertising for boats, motor homes, travel trailers, four wheelers, motorcycles and watercrafts. Supervised service department, monitored floor plans to ensure steady flow of products, and organized yearly trade shows.

Selected Accomplishments:
• Expanded merchandise with 15 additional product lines.
• Achieved #1 rank nationally for RV sales.
• Increased financed accounts from $30,000 to $1.5 million.
• Personally sold 120 RV's in a 7-month period.

FERNDALE RECREATION, INC., Mobile, AL
1994 - 1998
Sales Manager
Operated all product sales for eight major boat lines and recreational vehicles including motor homes and travel trailers. Supervised sales, financing, marketing, advertising, public relations, promotions, purchasing agreements and inventory for two store locations.

Selected Accomplishments:
• Achieved #14 rank nationally for Bayliner boat sales.
• Achieved #1 rank nationally for Robolo boat sales.
• Achieved #3 rank nationally for Tracker boat sales.

ACME CONSTRUCTION, INC., Mobile, AL
1992 - 1994
Territory Sales Representative
Implemented greater efficiency and cost improvements to increase competitive positioning. Facilitated all bidding and sales on concrete and material to commercial and residential customers. Coordinated subcontractors and monitored trucks for arrival and departure at job sites. Traveled 350 to 400 miles per day overseeing territory.

SPECIAL TRAINING

Yamaha Dealer Training, Sales, and Service Seminar
Tracker Marine Dealer, Sales and Management Training
Fleetwood RV Dealer Training
Mercury Marine Pro Sales Seminar
US Marine Pro Sales Training
Jackie Couper Sales Seminar
Bryan Tracy Success Seminar
Ford Motor Company Sales and Lease Training
Concrete Technology and Field Testing Certified

EDUCATION

MCNEESE STATE UNIVERSITY, Lake Charles, LA
Public Relations, Minor: Marketing

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales Professional with a demonstrated track record of consistently combining sales and management abilities with sound business practices to position employers for long-term growth and profitability. Reputation for producing results with strong communication, persuasive presentation, negotiation, and sales closing skills. Proven abilities in customer relationship retention, quickly achieving sales quotas, and utilizing a proactive approach to problem solving.

AREAS OF EXPERIENCE

• Account Development and Management • Consultative Sales Management
• Customer Needs Assessment • Vendor and Customer Relations
• New Product Introduction • Account/Customer Retention
• Territory Management and Prospecting • Key Account Development
• Contract Negotiations (Sales and Labor) • Supervision and Training

PROFESSIONAL EXPERIENCE

The Ferndale Daily News, Ferndale, OR
2001 - Present
Account Executive
Sold display retail advertising space in designated territory. Developed territory by maintaining business relationships with approximately 170 existing and prospective customers.

Designed ads for existing customers and created speculative ads for prospective and existing customers. Researched previous customer advertising to determine viable customers to meet sales quotas and identify potential customers for upcoming special advertising sections. Wrote proposals and assisted customers in developing an appropriate marketing campaign or program based on individual goals.

• Consistently achieved and maintained sales quotas as the new sales representative in the retail advertising territory.

ABC Advertising, Salem, OR
1998 - 2001
Account Executive
Effectively developed customer base through prospecting and networking. Successfully reinstated three key accounts as regular customers. Wrote proposals, negotiated prices with customers and suppliers, and coordinated drop shipments to trade shows around the country.

• Instituted a unique Customer Loyalty and Sales Initiative effort, which significantly increased company-wide sales and revenue by encouraging existing customer base to buy "pre-purchased" promotional items in bulk quantities for future advertising needs. Implementation of the program required a monetary investment of $8,000, resulting in an increase of 81% for individual customer sales orders in 2000.

United Transportation, Providence, RI
1997 - 1998
Assistant Terminal Manager
Delivered various bulk products from Massachusetts to Delaware. Taught new hires (experienced drivers) how to load and unload products in the six-month Mentor Program. Trained and worked as Assistant Terminal Manager requiring learning two software programs. Acted as Traffic Manager as needed. Dispatched, routed deliveries, scheduled maintenance on equipment, trucks, and trailers.

ABC Foods, Inc, Providence, RI
1982 - 1997
Driver
Delivered various food products to grocery stores and restaurants in a five-state area. Served two 3 year terms as Shop Stewart for employees. Assisted in managing dispatching and routing of deliveries. Elected as Trustee for employee Pension Plan and assisted in the negotiation process during three Labor Contracts.

• Instrumental in developing and establishing a company-wide Driver-Training Program, offering "internal promotion" opportunities for 20 employees over a five-year period (1992-1997). Successfully overcame apprehensions with the program by addressing management concerns with effective solutions. Implementation of the program served to increase profitability through reduced employee turnover and training costs.

EDUCATION

Williams Community College, Providence, RI
A.A.S., Business Administration

University of Kentucky, Louisville, KY
Business Administration Program, 55 credits

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Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Marketing professional with a record of top performance and the proven ability to design and deliver diversified, comprehensive, highly successful marketing initiatives to create demand for new products/services/goods, to identify and target niche markets, and to consistently deliver outstanding results.

• Exceptional work ethic, and commitment to organizational objectives; consistently seeks challenges in both personal and vocational pursuits.
• Demonstrated competencies composing press releases, fundraising, media relations, market research, copywriting and strategic promotional programs.
• Outstanding interpersonal skills; extremely articulate and personable with unique ability to relate to all levels of staff, management, and clients.
• Excellent written communicator possessing an effective combination of enthusiasm, talent and industry knowledge critical to development of compelling materials.
• Proven project management skills; able to conceptualize ideas and follow through to completion.
• Organized and analytical with capacity to easily master new tasks and manage multiple responsibilities without compromise to quality or productivity.

Creative marketing and public relations planning and execution ability to envision innovative and effective sales, marketing, and public relations programs, then develop strategies and follow-through on all details to ensure successful implementation.

Sales - proficient in all stages of the sales process - talent for honing in on real motivations - proven ability to develop new business and to build and maintain positive customer relationships.

WORK HISTORY

Reed Fashions, Orlando, FL
2001 - Present
Assistant Buyer / Sales Consultant
• Spearheaded marketing strategy for the company's trade-show activity throughout a five state area. Designed booth and direct vendors in creation of display materials; oversaw booth set-up and merchandise display.
• Traveled to market and reviewed a wide range of designs, selected the best combination of styles, quality, price, and on-going availability of casual and cotour clothing and accessory items.
• Provided on-call clothing and accessory consultation for personal shopper customers.
• Developed new accounts, generated growth and profitability, adept to changing circumstances with innovative sales strategies.

Maxwell Merchandising, Orlando, FL
2000 - 2001
Sales Associate
• Assumed responsibilities of day-to-day operations of this specialty gift shop in absence of the owner.
• Assisted owner and customers in selection of specialty and seasonal gift items.
• Effectively displayed merchandise that is eye-appealing to the customer.

Manning Medical Group, Miami, FL
1998 - 2000
Special Event Coordinator
• Recruited to create and coordinate an "Open House" along with marketing strategies to introduce the company's product and services to the Miami medical market.
• Conducted a needs assessment and developed an extensive invitation list of medical practitioners and medical facility administrators throughout the area.
• Selected and coordinated logistics, catering, flowers, and all other necessary arrangements.

KEY AREAS OF STRENGTH

• Customer Service and Quality Assurance • Business Analysis and Planning
• Public Relations Management • Event Coordination and Management
• Marketing and Advertising Campaigns • Multimedia Communications
• Project Planning and Execution • Customer Relations and Retention

COMMUNITY AND VOLUNTEER INVOLVEMENT

JUNIOR LEAGUE OF JACKSONVILLE
Provisional Advisor
Public Relations Committee

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Entreprenurial Manager with ten years of sales, business development, customer relations, and project management experience in the consumer products and services industry.

PROFESSIONAL EXPERIENCE

SFB, Dover, DE
1995 - Present
Owner/National Sales Director
Started Company to provide low cost, quality CD manufacturing services to musicians and multimedia studios. Conceptualize, negotiate, and develop new business relationships with value-added resellers across North America. Speak at industry conferences to potential clients interested in designing and manufacturing their own compact discs. Highlights include:

• Managed all aspects of product cycle and total quality control, including supervision and coordination among clients and manufacturing companies.
• Designed and implemented customer specific databases to meet clients' pricing needs.
• Directly responsible for over $650,000 in sales with a 30% gross profit per year due to pricing management, lower internal cost structure, individualized customer focus, and quality control measures.

Lincoln, Beale & Frank, Wilmington, DE
1992 - 1995
Information Technology Associate
Supported operation of mainframe and mid-range computing equipment. Led three person data storage team during large due diligence process. Maintained data archives and company reporting and coordinated system problem solutions.

COMPUTER EXPERIENCE

• Computer-aided design on PC and MAC platforms: Quark Press, Illustrator, Photoshop, Streamline, and PageMaker
• Design database structures using Microsoft Access

EDUCATION

University of Delaware, Newark, DE
1992
Bachelor of Arts, Information Systems

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Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Proven ability to identify and capture market opportunities to accelerate expansion, increase revenues, and improve profit contributions in a variety of industries. Built a reputation for achievement in account and contract negotiations by persuasive communication and assertive negotiation with strong deal-closing abilities.

• Account Management and Retention • Proposal and Presentation
• Strategic Planning • Team Leadership
• Business Development • Customer Liaison and Service

SALES AND MARKETING

• Consistently exceeded sales goal by an average of 150%, out of 220 sales representatives.
• Ranked within top 5% overall each month and achieved company's highest honor "Best of the Best" for outstanding leadership and personal contribution.
• Increased new business by 22% within first year and consistently increased business by 14% thereafter.
• Cold-called, serviced and maintained 100+ small business accounts in a major metropolitan area.
• Received "V.I.P. Rookie of the Quarter" Award, for outstanding sales in 1988.
• Increased sales by 17% in one year, assisting clients achieve their marketing goals.

BUSINESS OPERATIONS

• Managed a one million-dollar annual budget, monitoring daily expense reports to stay within budget projections.
• Successfully negotiated a half million-dollar training reimbursement grant from the State of Idaho, enabling company to conduct necessary training.
• Created, developed and implemented all recognition programs, contests, events and incentives on a daily, monthly and quarterly basis.
• Proficient with several software applications including: Microsoft Word, PowerPoint, Excel, Publisher, OCIS, IEX, and Lotus.

MANAGEMENT AND TRAINING

• Supervised a team of 20 customer service representatives; trained, monitored, developed and evaluated progress of staff.
• Led a team of up to 19 to the "Top Team Award", out of up to 30 teams.
• Consistently recognized for many accomplishments, promoted to supervisor within six months of hire date.

CLIENT RELATIONS AND COMMUNICATION

• Developed and maintained key relationships, community events and programs with several area and national philanthropic organizations.
• Served as liaison between company and Microsoft team; selected for outsourcing contract/launch of Microsoft network in 1995.
• Handled 60-90 customer service calls daily; successfully resolving customer service issues.

RELEVANT EXPERIENCE

Helix International, Boise, ID
1993 - Present
Business Support Manager

Bradford Business Associates, Clearwater, FL
1987 - 1993
Sales Executive

World Management Concepts, Bellevue, OH
1979 - 1987
Advertising Sales Executive

EDUCATION

University of South Florida
Bachelor of Arts, Mass Communications and Public Relations

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Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Sales professional with a reputation of success in realizing positive growth in depressed and competitive markets and diverse industry lines. Ability to grasp highly technical product information and convey it in clear and confident terms targeted to the client's level of understanding. Combined experience in general management, sales training, community outreach and client relationship management. Key skills include:

• Negotiation and Closing • Product Presentations • Business Communications
• New Product Promotion • Competitive Analysis • Territory Development
• Strategic Sales Planning • Lead Prospecting / Generation • Sales Training
• Networking • Key Account Management • Administration

PROFESSIONAL EXPERIENCE

Bradford Business Associates, Warm Springs, FL
1998 - Present
Client Account Specialist
Developed business network comprised of 250 high-profile, affluent clients and private businesses. Recognized as the top producer for the State of Florida out of 22 Account Specialists, generating $1.2 million in revenue for Y2000.

• Business Development: Networked extensively throughout the community to recruit new clients. Developed strategic relationships with branch staff and local businesses to develop referrals.

• Account Management: Maintained accounts through first-rate service and communications. Introduced and cross-sold new products to increase account penetration.

• Sales Tracking & Planning: Collaborated with company President to create a sales planning and tracking process which was put into use within the branch. Established personal goals for performance and provided written records to management on quarterly accomplishments.

• Business Presentations: Provided outside sales calls and participated in phone blitzes. Actively involved in several outside organizations as a company representative, including the Chamber of Commerce as an Ambassador and the Junior League as Treasurer.

Manning, Inc, Tallahassee, FL
1992 - 1998
District Sales Representative
Hired to penetrate, build, and establish all territories in Florida and Georgia. Created six territory sales routes for product lines, five of which were turned over to newly recruited sales personnel. Personally managed the sixth territory in Central Florida. Successfully developed district to approximately $3.2 million in annual sales. Consistently in top five of over 200 sales representatives, company-wide.

• Product Marketing: Developed new uses and applications for company products with present and prospective customers.

• Sales Training: Provided sales training to all new sales recruits. Personally selected to attend the Advanced Sales Institute.

• Client Management: Provided top-notch client relations and support, consistently meeting and exceeding their requirements and needs.

• Administration: Collaborated with VP to introduce computer laptops to all sales personnel. Provided training to staff company-wide. Reported weekly sales and maintained physical inventory of products.

EDUCATION

Florida State University, Tallahassee, FL
B.A., Liberal Arts

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Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Top performing accounts management executive committed to quality client service and high professional standards. Communicative, focused and solutions-oriented, consistently exceeding both clients' and management goals. Proven strengths in mediating mutually agreeable outcomes, counterbalanced with strategic business know-how refined over a diverse employment background. Expert in streamlining processes, reactivating stagnant accounts, reversing customer dissatisfaction, and building long-term lucrative alliances.

• Client Retention/Win Back • Account Management
• Cost Containment • Debt Reduction/Collections
• Productivity Enhancements • Team Building & Motivation
• Critical Problem Solving • Portfolio Restructures
• Budgeting & Resource Allocations • Customer Needs Assessment
• Consultative & Solution Sales Techniques • Business Prospecting

BUSINESS EXPERIENCE

Sunoco Australia Ltd., Brisbane, Australia
2001 - Present
Commercial Accounts Manager
Manage portfolio of 200 key commercial and aviation accounts with high caliber organizations. The largest account in 2001- the Queensland Government, represented $120 million in revenues annually. Control business relationships with key decision makers to assure client retention, enforce compliance with contract terms and payment schedules, investigate suspicious claims, and deflect aggressive industry competitors. Acknowledged by team members as a primary source of information and regularly approached to resolve long-term problematic issues affecting productivity and customer relationships.
• Exceeded team and commercial targets for 5 consecutive months; met targets for all other months outpacing team colleagues.
• Revamped substandard spreadsheet system manually detailing customer debt, fuel levels and distributorships. Slashed processing time from 10 hours to just 20 minutes by automating process to import data from existing computer packages into newly designed and standardized spreadsheet templates. Improvement to productivity paid for itself within a month and eased time constraints to pursue advanced relationship building and client servicing.
• Cut debt by 91.6% in 6 months, falling from $480,000 to $40,000. Reversed cycle of inactive client servicing and neglected follow-up procedures by investing time to source key personnel, establish close business ties, resolutely chase outstanding funds, and investigate/resolve client concerns.
• Achieved the best commercial result in Sunoco Australia's history achieving zero debt by end of 2001.

Octagon Communications, Brisbane, Australia
1999 - 2001
Administration Team Leader
Juggled inbound customer call traffic and coordinated administrative work flows in this high-pressure call center environment managing 4 distinct customer divisions - Consumer, Corporate, Internet and Mobile over the night shift. As Team Leader, handled complex and escalated customer complaints, delegated faults and repair work to technical staff, and produced multi-layered reports on all facets of departmental operations for management review.

• Rescued hundreds of potentially lost customer accounts by tailoring each communication to respond to customer needs, and calling upon personally developed center of influence across technical and management staff internally and externally. Praised enthusiastically by formerly irate customer reversing earlier decision to cancel several accounts in recognition of efforts taken in restoring phone service in one hour after three days of inactivity.
• Spared disgruntled customers further inconvenience by refining the voice recording system to respond appropriately and accurately to keyed requests, virtually eliminating the unnecessary transfer of calls to incorrect departments.
• Despite an environment of growing call volumes, cut average call times by one third, without sacrificing service quality.
• Identified times of peaks and troughs and strategically planned administrative work to optimize team productivity.

Bradford Cruises, Nice, France
1999 - 1999
Chief Steward
Coordinated complete packages of recreational activities including arrival/departure schedules, meals, and day trips. Transported guests to Monaco Grand Prix and Cannes Film Festival developing a network of high-ranking officers at each event. Managed all stores and requisitions, and assured guest comfort. Met the needs of elite clients with high expectations of service excellence. Considered virtually impossible by boat's Captain, successfully arranged flight of live crayfish and beluga caviar on Grand Prix weekend to meet special guest request.

BRT Global Experess, Brisbane, Australia
1998 - 1999
Account Manager
Confronted upon promotion by accounts neglected and in disarray, and business experiencing a "negative profit" from several multimillion dollar customers. Renegotiated national and international traffic lanes analyzing price increase potential, re-established account relationships, and identified potential new business opportunities. Maintained price competitive position in marketplace while meeting profit margins and revenue budgets, and coordinated transport and distribution of large or difficult consignments with international counterparts.
• Conducted extensive analysis of accounts trading at a loss and renegotiated revisions, turning business around to reflect 10% profit after costs.
• Personally secured $1.13 million in new business in 8 months
• Tapped into new market, identifying and realizing undiscovered potential of industry heavyweights in the Western suburbs. Key contributor in drafting winning business plans, tenders and proposals.

BRT Global Experess, Brisbane, Australia
1997 - 1998
Credit Collections Officer
Collected outstanding accounts from 1500 domestic and international clients across Australia, New Zealand and Singapore. Collaborated with managers and visited delinquent accounts to negotiate positive outcomes, and arrange payment plans for accounts in debt of $50,000+.
• Consistently attained and exceeded all establish key performance indicators averaging 75 outbound calls daily.
• Recovered $3-4 million dollars in outstanding accounts monthly.
• Slashed outstanding accounts over 30 days to 4.4 % and 90 days, 3.6%.

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL BUSINESS EXECUTIVE

Corporate relations executive with expertise in identifying and capturing new business opportunities to build high-profit, high-growth corporations. Strong interpersonal and communication skills, coupled with vision, business acumen, and astute negotiation abilities. Extensive experience in all facets of project lifecycle, from initial feasibility analysis and conceptual design to documentation and implementation. Delivers powerful strategies, laying cornerstones for future projects and returning stagnant projects to renewed profitability. Proficient at measuring financial performance, with in-depth understanding of a wide range of financial tools. Leads by example, motivating united teams; proven ability to oversee management teams across a diverse range of business enterprises, achieving high performance levels.

• Strategic Planning & Growth • Credit Qualified
• Decisive Leadership • Project Management
• P&L Management • Change Management
• Retail Banking • Facilitation & Training
• Sales & Marketing • Fluent Spoken & Written Croatian

KEY ACHIEVEMENTS

· Amplified financial performance, securing $2.1 billion in sales within 2 years.
· Pioneered initiative for newly acquired H-Mort pilot, offering high-risk clients a mortgage alternative; approval rate increased from 85% to 98%, with $75 million in B-paper deals booked.
· Increased margins on renewed mortgages through centralizing mortgage renewal and retention through call centres, delivering a $27 million revenue increase.
· Achieved $3.7 million in increased revenue annually through the centralization of mortgage acquisition through regional call centres, managing the overflow in pre-approved mortgages.
· Redesigned and streamlined existing credit system to track individual sales, creating capacity for representatives to sell and not become administrators; reduced FTE by 5 and saved $670,000.
· Led and negotiated strategic business relationships, expanding new and existing business opportunities with key national corporate accounts.
· Orchestrated national launch of the bank's first Specialized Mortgage Sales Force, increasing market share in the residential mortgage market.

PROFESSIONAL MANAGEMENT EXPERIENCE

BANK OF COMMERCE COMPANIES, Woodland Hills, CA
1989 - Present
Rapidly promoted from Senior Sales Manager to National Sales & Support Manager within 2 years, and to Corporate Relationship Manager within 1 year. Full autonomy at executive management level for maintaining market dominance through optimizing established branches and infiltrating untapped regions. Manage 7 Regional Sales Managers with an operating budget of $3.3 million and annual sales target of $790 million.

Scope of responsibility includes development, implementation, and maintenance of effective business, sales, and marketing strategies; performance improvement in human resources; processes to capture cost reductions; training and development of regional sales management teams; market analysis and evaluation.

BANK OF COMMERCE COMPANIES, Woodland Hills, CA
2001 - 2002
National Sales & Support Manager
• Delivered $2.1 billion in sales in two years; planned and executed strategies to expand focus throughout emerging markets.
• Implemented successful change management programs, supporting modifications to existing work processes and realigning supervisory and management teams.
• Astutely controlled revenue/expense plan, performing statistical analysis relative to expense control, planning, and forecasting.
• Spearheaded efforts to develop successful communications between external and internal business partners, including MIS reporting, presentation delivery, and facilitation of weekly sales and service meetings.

BANK OF COMMERCE COMPANIES, Woodland Hills, CA
2000 - 2001
Project Consultant
• Pioneered the development and implementation of a sales pipeline and compensation tracking system for the Specialized Mortgage Sales Force.
• Directed pilot project of centralized mortgage renewals in Western California and Los Angeles.
• Championed project management of a call center mortgage acquisition strategy, resulting in an annual benefit of $3.7 million.

BANK OF COMMERCE COMPANIES, Woodland Hills, CA
1999 - 2000
Senior Sales Manager
• Drove business sales for 7 community banking branches, with combined assets of $2.3 billion.
• Implemented and monitored a new sales measurement and goal setting program for 230 employees.

BANK OF COMMERCE COMPANIES, Woodland Hills, CA
1997 - 1999
Branch Manager
• Instrumental in transforming branch's customer service ranking in California from last to first.
• Promoted the bank's presence in the local community, increasing sales and market dominance.

EDUCATION

Westminister College , Carter, CA
1989
M.B.A., Business Administration

Lumber College, Carter, CA
Diploma, Business Administration

PROFESSIONAL AFFILIATIONS

Member, California Institute of Mortgage Brokers & Lenders (CIMBL)
Member, California Association of Financial Planners (CAFP)

TRAINING

• Strategic Sourcing Methodology
• Effective Meeting Management
• Consulting Process Workshop Innovative Thinking
• Creating Your High Performance Team
• Coaching for Performance Interviewing & Negotiation Strategies
• Influencing Skills
• The Leader Within

PRWRA Jenny Rushton - Keraijen - keraijen@hotmail.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales/Marketing Professional with over 9 years of experience in increasingly accountable positions as a sales representative. Reputation for quality performance with strong communication, problem solving, persuasive presentation, and management skills. Proven abilities in customer relationship retention and quickly achieving sales quotas. Effective in utilizing time and resource management skills to successfully market products for various types of business entities.

AREAS OF EXPERTISE

• Account Development • Sales/Customer Service
• Consultative Sales • Problem Solving/Troubleshooting
• New Product Introduction • Vendor and Client Relations
• Credit and Collections • Procedures Development
• Trade Shows/Event Planning • Sales Presentations
• Cost Estimating • Conflict Resolution

PROFESSIONAL EXPERIENCE

FJK COMMUNICATIONS, Lancaster, PA
1999 - Present
Customer Account Executive
Managed 135 accounts and handled all aspects of selling additional products to increase company sales and profit margins. Reviewed call plans and formed recommendations for efficiency and savings based on usage.

• Worked closely and effectively with a nationwide account. Led the training and servicing; troubleshot problems/questions as the key contact. Team voted #1 for outstanding service.

• Consistently maintained the highest customer retention rate with an average monthly quota at approximately 150%. Played an integral part in the department achieving several sales awards.

ZANE COMPANY, Philadelphia, PA
1998 - 1999
Territory Manager
Managed all sales/marketing of over 750 products for the 3rd largest food brokerage firm in the New York area. Represented 97 product lines for 26 manufacturers in six departments. Territory covered New Jersey, Delaware, and Philadelphia area.

• Instrumental in selling manufacturer's product directly to sales management at headquarter levels. Accurately advised sales management on store's needs and forecasted sales of product. Effectively handled new product introductions, promotions, and inventory control.

• Continually increased sales by obtaining second location sale displays. Ensured that products received suitable merchandising. Designed creative displays to efficiently promote sale items.

ACME FOODS, Lancaster, PA
1994 - 1998
Sales Representative
Rejuvenated activity in a previously neglected territory of 105 retail accounts in a four county area. Promoted company's product line and generated sales through effective merchandising.

• Successfully increased sales by reestablishing strong working relationships with managers in territory.

• Competently introduced a new product line to department managers. Secured company sales by utilizing consultative and persuasive sales techniques based on the product merits. Formerly the task was initiated and executed at the headquarters level.

REED FOOD BROKERS, Lancaster, PA
1989 - 1994
Sales Representative
Represented over 40 products and managed over 120 accounts in New Jersey, as well as parts of Philadelphia, Delaware and Montgomery Counties. Organized product demonstrations; planned and implemented product presentations to various distributors.

• Skillfully coordinated and managed new store openings and trained employees on preparation of product to promote sales.

• Strategically directed the sampling of products to qualified buyers at trade shows by readily demonstrating the important features/benefits for specific applications.

OTHER EMPLOYMENT

The Law Firm, P.C. (1986 to 1989) - Held various positions during tenure, including:
Assistant Campaign Manager & Treasurer, Worker's Compensation Administrator, and Legal Assistant.

COMPUTER SKILLS

• Microsoft Word
• MS Outlook Express
• Windows 98/95
• Lotus Notes
• Power Point
• Excel

EDUCATION

St. Joseph's University, Philadelphia, PA
B.S., Marketing

PRWRA Darlene Dassy - Darlene's Dynamic Resumes - darlene@attractiveresumes.com

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Seeking to transfer highly successful customer service and customer relations expertise to a position in sales. Currently in a management position providing support to internal customers within a major software solutions company. Background includes assessing needs, negotiating contracts, interacting with a diverse group of individuals from senior executives to administrative support personnel, organizing multiple functions on a daily basis. Excellent presentation and public speaking skills. Additional background includes a sales position. Computer skills include Microsoft Windows 95, Microsoft Office 97, Oracle Office, and Netscape Messenger.

EXPERIENCE

HELIX INTERNATIONAL, Houston, Texas
Manager, 1989 - Present
Provide support for up to 370 internal customers within a leading supplier of information management software. Interact with vice presidents, sales managers, sales representatives, sales administrators, marketing managers, consultants, education managers, and support personnel. Assess needs, research products available, and negotiate the purchase of computer equipment, peripherals, audio and visual equipment, voice mail, security, telephone, and mail services utilized to support our sales efforts. Negotiate contracts with vendors and contractors. Develop a $100,000 budget and control all expenditures. Assist with inventory control for all computer hardware, copiers, audio and visual equipment, security, and telephone systems.
· Significantly reduced expenses by negotiating best purchase price from vendors.
· Created all policies and procedures throughout an extensive growth process.
· Implemented a postage control system that has created a highly accurate charge-back process for each department.
· Managed all space allocation activities and insured assignment of space back to appropriate cost center.
· Hired as a sales administrator until promotion to pilot the regional administrator's position in Houston; subsequently promoted to manager.

LINCOLN, BEALE & FRANK, Austin, Texas
Account Representative / Office Manager, 1982 - 1989
Sold a specialized telephone service as an account representative. Called on hotel managers and hospital administrators throughout Austin and surrounding counties. Served as a customer service and office manager with over 100 coin-operated telephones throughout Houston, Austin, and surrounding counties. Initiated start-up services, scheduled repair services, resolved problems, and handled all accounts payable and receivable activities. As office manager, calculated all sales, balanced receipts, balanced and deposited credit card accounts, handled accounts payable and receivable, and interacted with sales representatives to purchase products.

EDUCATION AND TRAINING

Community College
Training: Peer to Peer Communication Managing Within the Law
Developing and Leading Teams New Manager Training
Effective Interviewing

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CUSTOMER SERVICE • DEPARTMENT MANAGER

· Extensive experience in interactions with the public. Readily establish rapport with people from diverse backgrounds and at all professional levels.
· Excellent communication and interpersonal skills. Demonstrate creativity, initiative, good judgment and the ability to express thoughts clearly and simply. Work well under pressure and stress.
· Effective team player; equally competent working independently. Participate in hiring and training of new employees.
· Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Able to identify and resolve problems. Practical and objective. Analyze situation to gather data before making decision.
· Detail-oriented, meticulous individual; accurate, observant and intuitive. Consistently deliver quality work. Thrive in an organized work environment. Flexible to changing priorities. Capably follow established procedures.
· Superior reputation for increasing sales. First year of management generated $75K growth in business volume. Promoted, merchandised and stocked inventory for 21 stores in tri-state area. Ensured adequate stock levels, guaranteeing maximum sales potential.

Automotive Expertise

· Expert knowledge of car systems; 10+ years experience with General Motors vehicles. Carefully inspect parts for wear using calipers, micrometers and thickness gauges.
· Provide accurate automotive troubleshooting and parts advice to customers. Examine vehicle and discuss with customer nature and extent of damage or malfunction.
· Maintain current parts inventory to maximize sales and boost percentage of repair and turn ratios. Order parts using GM Rapid 2000 and Tracs 2000 as well as from outside and after-market suppliers.
· Ensure timely delivery of parts for retail customers, repair technicians and wholesale accounts.

EMPLOYMENT HISTORY

Ben Bissett Chevrolet – Mercer, Pennsylvania
1998 – Present
PARTS DEPT. ASSISTANT MANAGER

AutoZone – Greenville, Pennsylvania
1996 – 1998
PARTS SALES MANAGER

Pennsylvania Game Commission – Franklin, Pennsylvania
1989 – 1996
PUBLIC RELATIONS / BUILDING & VEHICLE MAINTENANCE /
COMMUNICATION SPECIALIST

Jamesway Corporation – Greenville, Pennsylvania
1986 – 1989
STORE MANAGER

EDUCATION / TRAINING / CERTIFICATION

A.S.E. Parts Certification current to 2007
General Motors Common Training, every 6 months
Associate Degree, Business Administration,
YOUNGSTOWN STATE UNIVERSITY – Youngstown, Ohio

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY

Sales professional offering demonstrated results in positions of considerable responsibility. Driven by a desire to excel. Established track record of consistently increasing revenues, market share, and favorably impacting profitability. Confirmed expertise in surpassing goals, attaining corporate objectives and exceeding customer expectations in highly competitive industries. Responsible for key account management, acquiring new business and increasing market share. Managed and mentored staff. Ability to target the right market, focus client on product, and close the deal. Willing and able to learn new concepts.

INDUSTRY EXPERIENCE

• Publishing
• Media Advertising
• Interior Design
• Travel
• Real Estate

POSITIONS HELD

• Director of Sales
• Account Executive
• Director of Special Projects
• Sales Representative

KEY STRENGTHS

• Business Development
• Territory and Personnel Management
• Sales and Marketing
• Analytical problem-solver
• Excellent interpersonal/presentation skills
• Public Relations
• Possess the ability to lead, mentor and persuade people

SELECTED ACCOMPLISHMENTS

• Consistently developed new business in cold and non-existent territories
• Successfully acquired new accounts in mature territory
• Broke established sales records several times
• History of increasing sales year after year
• Established a strong leadership and positive presence within the company
• Recognized by management as truly strong in sales and business development
• Directly involved in selection, interviewing and hiring process for sales management personnel

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Sales Management / Marketing / Operations / Distribution

Over 20 years of sales, management, personnel training, and strategic territory development in the highly competitive wholesale distribution of diverse products. Sought by corporate management on numerous occasions to turn struggling divisions profitable and to increase product penetration in previously untapped markets. Established national sales training protocols to mentor new sales staff, significantly increase annual revenues, and acquire business previously lost to competitors.

CREDENTIALS AND OBJECTIVE

Pursued a Bachelor of Arts Degree in Business Administration from Kentucky Wesleyan College. Have enhanced academic and professional credentials with additional training in inventory management, negotiations, vendor and customer relationships, sales training and staff management, conflict resolution and computer based business applications.

These strong skills and experiences would enable me to serve your organization in a variety of leadership capacities. I believe the abilities could be maximized as National Sales Manager, Corporate Marketing Coordinator, or Director of Distribution. Given the opportunity to represent myself to you in person, I am confident you will find me to be a worthy addition to your leadership team.

SELECTED ACCOMPLISHMENTS

• Multi-site supervision included sales regions from 24 counties to four states, with as many as 52 strategic dealer relationships.
• Held P&L for all sales, marketing, promotions, advertising with $20K improvements to the bottom line.
• Annual sales ranged from $1.5M in 1985 to $5.2M in the first three quarters of 2001.
• Discerning sense for customer needs led to top 10% for the nation three years in a row.
• Served as key liaison for new product introduction that generated sales revenues of $350K in the first year, and $1.1M during the second fiscal year.
• Identified sales promotions that increased revenues $500K in the month of February (what is traditionally the slowest month of the year for outdoor equipment).
• Sought by senior management to cover two large territories simultaneously, efforts led to reduction in overhead and profitable turn of two struggling division.
• Created in-store promotions and incentive programs to liquidate over 350 excessive units in inventory.

CAREER HISTORY

FJK Corporation, Indianapolis, Indiana
1993 - Present
District Sales Manager

Troy-Built, Indianapolis, Indiana
1986 - 1993
District Sales Manager

Lawn and Garder Center, South Bend, Indiana
1979 - 1986
District Sales Manager

Acme Resources, Indianapolis, Indiana/Denver, Colorado
1971 - 1979
Territory Sales Representative

PRWRA Ric Lanham - rlanham@rlstevens.com - RL Stevens & Associates - http://www.interviewing.com

Mary McLeod
44720 Howard Drive, New Orleans, LA 50231 / Tel# (207) 555-9392 Email: mmcleod@myisp.com

District Sales Manager

PROFILE

Marketing and sales professional with 17 years experience in the antique and specialty home furnishings industry. Background includes sales management for 37 locations and an online retail store with combined annual sales of $67M. Ability to interact with architects, interior designers, antique dealers, furniture or hard goods agents, manufacturers, buyers, and wholesale managers. Community experience includes public relations activities that increase visibility and community relationships. Skilled in Internet sales and marketing techniques.

SKILLS SUMMARY

· Marketing
· Technology
· Vendor Relations
· Systems
· Inventory Control
· Sales Forecasting
· Merchandising Strategies
· Retail Procedures
· Business Development
· Training
· Customer Relations
· Partner Relations

EXPERIENCE

OLD SOUTH ANTIQUES, New Orleans, LA
1998 - Present
District Sales Manager
Oversaw retail operations for 37 antique stores throughout the South. Trained store managers and sales staff, developing managerial talent by reviewing monthly productivity and identifying strategies for improvement. Promoted partnerships with vendors, private dealers, museums, and local communities. Directed regional sales and marketing campaigns.
· Implemented innovations to achieve sales quotas consistently, focusing on turnaround strategies for lagging stores, achieving sales of $67M.
· Developed Web-based catalog and online store to expand services beyond region.
· Spearheaded installation of standard POS terminals and procedures throughout all stores, improving inter-store inventory availability and sales trend data.
· Ensured proper staffing to establish high standards of customer service.
· Established a district-wide visual marketing theme to increase stores’ market presence.

CAPITAL ANTIQUES, Jackson, MS
1992 - 1998
Store Manager
Purchased specialty home furnishings, including architectural antiques, reproductions, cabinetry, and hardware for two locations, while managing a $1.2 million, 17,000 square foot architectural antiques and reproduction retail operation. Interacted with architects, contractors, interior designers, and the general public. Developed and maintained relationships with buyers, owners, and wholesale managers. Supervised two assistant managers and ten store employees.
· Grew the business by 140% in less than two years while significantly reducing expenses within the same period.
· Achieved 121% of quota for sales in 1997.
· Directed the design of the company’s Web site to support sales over the Internet.
· Implemented a continuing education program for staff members to improve skills and increase retention.
· Created advertising in Mississippi Monthly, Southern Living, and Cite Magazine, that increased Web and store traffic by 38%.

ANTEBELLUM ANTIQUES, Natchez, Mississippi
1985 - 1992
Assistant Manager
Managed daily operations of antique furniture store, specializing in plantation-era furnishings. Oversaw staff of five sales associates, maintaining schedules, performing evaluations, and conducting training sessions. Selected items for display at the company’s booth during preservation conventions, and antique and homebuilders’ shows. Merchandised the store and developed unique presentations.
· Implemented quota system, offering bonuses for exceeding goals and reducing staff turnover.
· Created brochures and catalogs to advertise products at trade shows and tourist sites.
· Initiated and implemented monthly lecture series, and obtained qualified guest speakers that attracted up to 75 participants per session.
· Organized benefit for the Preservation Alliance of Natchez to strengthen relationships with local historians and other antique dealers.

EDUCATION

Bachelor of Arts (History), 1985
Jackson College, Jackson, Mississippi

AFFILIATIONS

National Historic Preservation Society
Preservation Alliance of Jackson
Preservation Alliance of Natchez
The Printing Museum of the South
The Mississippi Museum of Fine Arts

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Successful sales representative with 3 years experience in technical sales, working for both a manufacturer and a distributor. Grew territories from ground zero through cold calling to secure new business and account management. Currently using consultative selling techniques throughout a multiple-level sales process. This includes surveying, estimating, preparation of bid proposals/quotations, technical assistance, preparing and conducting presentations and training seminars, and contract negotiations. Interacted with top-level decision-makers. Earned a bachelor's degree. Computer skills include Microsoft Windows 98, Access, and Excel, as well as WordPerfect and Lotus Notes.

EXPERIENCE

MAXWELL , Houston, Texas
1998 - Present
District Sales Representative
Marketed and sold equipment for this manufacturer of steam system solutions products throughout the Houston territory. This involves serving as a consultant, and conducting extensive presentations and training seminars. Called on engineers, project managers, purchasing agents, company presidents and vice presidents, and maintenance crew members regarding capital and replacement projects. Industries represented included oil and gas, hydrocarbon processing, refining, HVAC, institutions, hospitals, engineering, construction, food, utilities, exporters, and resellers.
• Grew the territory by 50% in one year after moving to Houston.
• Developed business with construction, chemical, petroleum, and beverage industry leaders.
• Secured costs savings for all accounts and recognized with the Cost Savings Award from Chevron after achieving a $33,000 cost savings for prefabricated equipment.
• Attained as high as 120% of quota .
• Significantly improved customer relations.

SUPPLY COMPANY, Baton Rouge, Louisiana
1996 - 1998
Sales Representative
Sold and distributed an entire line of pipes, valves, and fittings to hospitals, institutions, schools, dry cleaning plants, government facilities, wastewater treatment plants, and petrochemical facilities. Called on senior executives, material managers, and purchasing managers.
• Organized and secured speakers for weekly training seminars for sales staff, engineers, and maintenance managers.
• Grew the territory from zero to 50 accounts in less than 1.5 years.
• Originally hired as part of a groundbreaking team to introduce a product line new to Carter Chambers, providing inside sales, customer service, and technical support. Given additional responsibility for coordinating and managing the shop. Promoted to sales representative in June 1997.

STATE UNIVERSITY, Baton Rouge, Louisiana
1995 - 1996
Teacher

STATE UNIVERSITY, Baton Rouge, Louisiana
1995 - 1995
Teacher -- University Lab School

REED JEWELRY, Baton Rouge, Louisiana
1993 - 1995
Promotion Sales Representative

JAYBIRD CORPORATION, New Orleans, Louisiana
1989 - 1993
Sales Associate

EDUCATION AND TRAINING

Louisiana State University, Baton Rouge, Louisiana
1995
Bachelor of Science, English
Training: Spirax Sarco Steam Training (ongoing), Consolidated Safety Relief Valve Training, Limitorque Electric Actuator Training, and Automax Pneumatic Actuator Training

AFFILIATIONS

Elected Vice President - Rural Water Association
Houston Engineering and Scientific Society (HESS)
Junior Achievement

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales professional with 4 years of solid account development experience. Sales, marketing, and management background includes product management, strategic planning, new item introductions, promotions, merchandising, quality control, and development of sales presentations at distributor's level. Consistently met and exceeded sales and volume projections. Proven record of success conducting and coordinating seminars to facilitate information about products. Excellent at building rapport with clients. Recognized for expert management abilities. Earned a degree in communications. Computer skills include Microsoft Office (Word, Excel, PowerPoint, and Outlook), LotusNotes, Sales Management Information System (SMIS), and AS400/Data Diver (database for client information).

EXPERIENCE

Glazers Drug Company, Houston, Texas
2000 - Present
Division Manager
Provided hands-on sales, marketing, and management expertise while training, supervising, and motivating a team of 19 sales representatives, 3 district managers, and 5 merchandisers. Maintained total responsibility for $12 million in annual sales from 2300 convenience stores and 125 grocery stores in the Houston metropolitan area. Called on store managers, store directors, grocery managers, district managers, territory managers, merchandising managers, and business owners. Served in a consulting capacity as an employee on loan from E & J Gallo with a primary emphasis on Gallo products, while representing other suppliers of fine wine and beer.
• Achieved 105.9% of plan for sales during first six months of 2001.
• Developed and implemented division goals for all convenience store production, with additional responsibility for a grocery store team, providing tools to increase sales and distribution.
• Redesigned sales routes to be geographic and trade channel specific which significantly improved efficiency.
• Analyzed customer volume during a 12-month time frame and developed strategic plans that targeted specific markets, product location, and traffic flow.

E & J Gallo, Little Rock, Arkansas - Helena, Arkansas
1999 - 2000
Field Marketing Manager
Called on distributor owners, vice presidents, sales managers, district managers, and sales representatives and served as liaison for the winery. Maintained additional responsibility for grocery chains on the corporate level, interacting with district managers. Major accounts included Krogers (Tennessee and Arkansas), Albertson's (Arkansas), malt distributors, and a wine distributor generating a 300,000 case volume annually.
• Created marketing plans for specific product lines that had never been done before, such as a statewide billboard advertising campaign and a sales incentive program that created volume, and increased visibility and name recognition.
• Planned, coordinated, and orchestrated the Gallo-sponsored King Biscuit Blues Festival in 2000, the largest outdoor jazz festival in the U.S. with 150,000 visitors in Helena, Arkansas.

Block Distributing, San Antonio, Texas
1998 - 1999
District Manager
Managed the San Antonio territory with a sales team of 6 sales representatives and 4 merchandisers. Called on grocery stores exclusively. Represented E & J Gallo, Kendall Jackson, Sutter Home, Lindemans, Rosemont, and Schmitt Son. Recognized as the #1 District Manager for highest percentage of increase versus prior sales.

Block Distributing, San Antonio, Texas
1997 - 1998
Sales Representative
Recruited into the E & J Gallo management development program. Interacted with store and grocery managers at approximately 18 accounts throughout San Antonio. Recognized as Salesman of the Month on two occasions with highest percentage of increase. Won contests for a new item rollout, most creative display as part of a four-state contest, and highest percentage increase in sales for a particular line.

EDUCATION AND TRAINING

University of Texas, San Antonio
1996
Bachelor of Science, Communications

Training:
Gallo - Basic Sales, Presentation, Features, Benefits, Comparison to Competition, Selling Quality, and Closings
Sierra - Overcoming Objections
Franklin Covey - Time Management - Franklin DayTimer

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Retail Executive

· With extensive management experience directing inventory control and merchandising operations, while driving revenues from the sale of both European and American luxury items.
· Managed departments such as women’s ready-to-wear, handbags, shoes, accessories, cosmetics, bridal, and designer salons.
· Communicated successfully with customers, vendors, buyers, general merchandise managers, designers, designer representatives, sales consultants, and other executive team members.
· Maintained creativity while working within guidelines and standards set forth by corporations.
· Computer skills include Microsoft Office (Word, Excel, Outlook, and Outlook Express), as well as in-house inventory, sales, and client databases.

AREAS OF EXPERTISE

· Recruiting and hiring management staff
· Staff development and training
· Scheduling personnel
· Engaging staff to promote higher sales
· Educating sales consultants to romance the sale
· Implementing cross and interselling strategies
· Client relationship development
· Analyzing and determining customer buying habits
· Planning marketing strategies to reach customers
· Driving revenue to exceed sales plan
· Attending New York market with buyers
· Assisting in determining garment selections
· Inventory management and control
· Reducing shrinkage / increasing efficiencies
· Determining merchandising / presentation standards
· Monitoring special orders
· Managing trunk shows
· Conducting competitive shopping
· Opening new department / increasing size
· Planning / executing special events

EXPERIENCE

SAKS FIFTH AVENUE – Houston, Texas
1999 to Present
Division I Manager – Designer Salon, Bridal Salon, and St. John Salon
Managed all operations of three salons at the Galleria store, generating $5.6 million in annual revenues. Supervised an assistant manager and 13 sales consultants responsible for negotiating sales that range from $500 to $25,000. Reported to the assistant store manager.
· Currently 32% ahead of last year’s sales year-to-date.
· Achieved 110% of sales plan for increase in evening business within designer salon.
· Reduced shrinkage and improved efficiency by motivating receiving staff to maintain more accurate records.
· Increased sell through on special orders from 62% to 91%, which is 107% of company standard by retraining staff to use a commitment contract and resell items.
· Managed a 22% turnover in staff to produce a team interested in producing top sales, managing their book of customers, and exceeding customer expectations, with no turnover in personnel since mid-year 2002.
· Generated $55,000 of sales from Monique L’Huillier designs and attained excellent return on investment by initiating and organizing an intimate designer luncheon held in the department.

NEIMAN MARCUS – Houston, Texas
1984 to 1998
Assistant Store Manager - Merchandise (1995 to 1998)
Coordinated and directed $16 million in annual sales activities from 13 areas within the Galleria store. This included handbags, accessories, fashion jewelry, ladies shoes, intimate apparel, cosmetics, children’s, epicure, bridal, and 4 departments of women’s ready-to-wear. Managed 9 department managers as direct reports, and 62 sales associates. Reported to the general manager.
· Built accessory business from $1.6 million to $2.4 million within one year, achieving 126% of sales plan by recognizing need to increase merchandise depth and linear feet for accessories, handbags, and shoes to meet customer needs.
· Directed the opening and successful management of a new bridal department from ground zero, achieving 140% of sales plan after first year, with $700,000 in revenues.

Public Relations Manager (1984 to 1994)
Managed a $100,000 budget used to promote Neiman Marcus through participation in community events such as the Nutcracker Market benefiting the Houston Ballet and Houston Chronicle Best Dressed Luncheon benefiting the March of Dimes. Organized and orchestrated trunk shows. Monitored return on investment to insure that at least $50,000 was achieved in production from each event.

EDUCATION AND AFFILIATIONS

Bachelor of Arts – BAYLOR UNIVERSITY – Waco, Texas

AMERICAN HEART ASSOCIATION GUILD
MARCH OF DIMES

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

FINANCIAL SALES AND RELATIONSHIP MANAGEMENT

· Proven track record with more than 15 years of experience selling retirement plans and investment services to small businesses and high-net-worth individuals.
· Series 7, 63, 65, and State of Wisconsin Life Insurance licensure. Extensive knowledge of defined contribution, defined benefit, profit sharing, and other retirement vehicles. Detailed understanding of IRS and ERISA guidelines as pertaining to existing and start-up plans.
· Excellent interpersonal and analytical skills. Expert ability to accurately determine needs, understand risk tolerances, offer alternatives to current situations, develop action plans, and cultivate longstanding/profitable client relationships.
· Strong project management skills with attention to detail and ability to ensure smooth plan transitions for clients and plan sponsor.
· Ability to motivate and manage team members.

PROFESSIONAL EXPERIENCE

STIFEL, NICOLAUS & COMPANY – Milwaukee, Wisconsin
2004 to Present
INVESTMENT EXECUTIVE
· Provided 401(k) plan consulting services to existing and new small-business clientele with $1 to $20 million in plan assets and 10 to 100 employees.
· Drove sales through new business development, referrals, and existing client relationship management.
· Delivered sales presentations to CEO’s, CFO’s, Human Resource Directors, and Benefits Administrators. Analyzed/assessed needs, prepared retirement plan proposals, and closed sales. Met quarterly sales goals and accurately forecasted future closed sales. On track to deliver $120k in new sales for second quarter.
· Educated Benefits Administrators and employees on various topics including asset allocation and risk reduction to increase participation.
· Assisted clients with plan design, setup, and management of reporting requirements. Provided ongoing support via face-to-face presentations and seminars.
· Initiated and maintained Bill Good Marketing systems.

A.G. EDWARDS – Milwaukee, Wisconsin
2001 to 2004
FINANCIAL CONSULTANT – 401(k) Plans
· Recruited to provide defined contribution plan consulting services to small- and medium-sized businesses.
· Utilized two-pronged marketing approach to increase business from existing clientele and capture new business

WACHOVIA SECURITIES – Milwaukee, Wisconsin
1995 to 2001
Formerly Everen Securities
VICE PRESIDENT
· Recruited to provide retail investment services to high-net-worth individuals utilizing value-added, consultative marketing approach and two-pronged marketing strategy.
· Identified market opportunity for defined contribution sales and focused efforts on business-to-business selling. Established longstanding small business relationships.
· On track to deliver $325,000 in annual gross sales.

RBC Dain Raucher – Milwaukee, Wisconsin
1989 to 1995
Formerly Dain Bosworth Incorporated
VICE PRESIDENT
· Recruited to provide retail investment consulting services to high-net-worth individuals utilizing value-added approach and two-pronged marketing strategy.
· Assessed clientele objectives and located independent money managers to meet specific goals.
· Delivered quarterly market performance and investment strategies seminars to existing and prospective clientele.
· Delivered $250,000 in annual gross sales (ranked in top third within branch office).

PRUDENTIAL-BACHE SECURITIES – Milwaukee, Wisconsin
1985 to 1989
INVESTMENT EXECUTIVE
· Provided investment consulting and stock trading services to retail clientele.
· Delivered $175,000 in annual gross sales.

EDUCATION

SCHOOL OF DENTISTRY (140 Credits Earned)
Marquette University, Milwaukee, Wisconsin

LICENSURE

Series 7, Series 63, Series 65 (Registered Investment Advisor)
State of Wisconsin Life Insurance

PROFESSIONAL AFFILIATIONS

Investment Management Consulting Association, Member since 1990

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Bilingual Professional with 12 years experience in EDI management, sales and production forecasting, sales administration, and financial analysis. Background includes tracking retail sales at the customer level, forecasting, point of sales analysis, vendor margin inventory, tracking trends and the history of products, matching goals based on sales forecasts, competition comparisons, adjustments, and pricing schedules.

EXPERIENCE

Goldman and Frank, Houston, Texas
1995 - Present
Vice President of Sales, Vice President of Operations
Manage all EDI and forecasting operations for this $237 million global corporation (primary emphasis on Mexico, South America, and Europe). Track customer retail sales to facilitate information and provide senior management with production and sales planning tools. Serve as liaison between the company and accounts to coordinate and direct all EDI project management activities. Supervise a technical support team, as well as 15 sales managers. Call on EDI coordinators and information technology support staff at each account. Major domestic accounts include Kmart, Target, and Walgreens. International accounts include Sam's Club and Wal-Mart.
• Recruited by the vice president of marketing to spearhead this new management area, and coordinated the introduction of the EDI system into Igloo's operations (reduced turnaround time for sales order from up to three weeks down to one day, and reduced expenses by $350,000 per year).
• Participated on a team with senior management to develop and implement an automated demand solution software application (improved accuracy of information, decreased the production schedule by almost 93%, provided sales managers with more information on their accounts, and subsequently increased sales).
• Created a database that develops the sales plan based on product performance, evaluation, and analysis.
• Interacted with representatives of the government of Mexico to provide the product design staff with standards and worked with U.S. customs to prepare certificates of origin.
• Developed and mapped individual Gentran purchase order and product delivery software with an EDI translator to meet each client's specific needs.
• Contributed to a 158% growth in sales.
• Researched and prepared marketing data for four acquisitions, including history of accounts, competition, pricing schedules, and adjustments.

Goldman and Frank, Houston, Texas
1994 - 1995
Sales Administration Manager
Prepared point of sales for K-Mart and Wal-Mart accounts. Tracked sales and trends.

Goldman and Frank, Houston, Texas
1990 - 1994
Financial Analysis Assistant
Tracked capital expenditures and work orders. Assisted in budget development and strategic planning. Developed spreadsheets and helped in preparing financial information used in selling the company.

FOREIGN LANGUAGE SKILLS

• Fluent in Spanish

COMPUTER SKILLS

• Computer skills include Microsoft Windows NT, Microsoft Office (Word, Excel, and PowerPoint), Paradox, EDI, Demand Solution, Kmart Pin, and Wal-Mart Retail Link.

EDUCATION

UNIVERSITY OF HOUSTON, Houston, Texas
B.A., Business

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

VENDING SALES / FRANCHISE DEVELOPER

PROFILE OF TRANSFERABLE SKILLS

· Strong training and transferable skills for various professional opportunities in regional sales of nutrition, foods, and related areas that will utilize training and related business training and volunteer experiences. Seeking an aggressive compensation package in the sales of institutional foods.
· Understand techniques, technology and the most current literature/research within the foods and nutrition field; background and its application of the research process.
· Professional skills include high level of responsibility in the area of marketing, public relations, sales, account management, finance and related functions with Master Merchandising based in New Orleans, Louisiana; position required extensive travel and the learning/application of multiple aspects of the business, its merchandising functions and other work on behalf professionally licensed sports products; additional experience in this area includes event and people management.
· Able to conceive and develop new methods that expedite troubleshooting processes and reduces costs.
· Demonstrated ability to accept diverse responsibility as well as a strong commitment to community through volunteer experiences; understand the need to communicate and promote communications with those associated with businesses and the community.
· Able to troubleshoot problems that slow or hamper efficiency of team members.
· Continuous working experiences and ability to communicate with all levels of decision-makers including the worker in the field to the functional department head to the upper management level.

PROFESSIONAL WORK HISTORY

MASTER MERCHANDISING, New Orleans, LA
2000 – Present
Institutional Food Representative
Performed multi-task marketing and merchandising duties; facilitate key clients and events include: New Orleans Saints Institutional Foods and the New Orleans Hornets.

BRINNA CATERING, New Orleans, LA
1996 – 2000
Food Service Representative
Key member of the food service preparation team; worked events including: weddings, bar/bat mitzvahs, corporate events, private functions, and fundraisers for various city events.

EDUCATION & VOLUNTEER EXPERIENCE

UNIVERSITY OF NEW ORLEANS, New Orleans, LA
Bachelor of Science in Foods & Nutrition, August 2004
Volunteer Work:
· Meals on Wheels
· Cinderella USF Service Project
· Camp Eberhart (Summer 2000)
· Meridian Wellness Clinic (July 2003 – August 2003)
· Nutritional lesson plans for USF diabetes specialist

SPECIFIC TRAINING OBTAINED THROUGH COURSEWORK – Meredith College
· Training in Anthropometrics Sales
· Presentation about Purchasing in the Food Service Industry
· Role of Creatine Supplementation for the Athlete
· Project Work in Sales to Professional Sports Teams and Institutions
· Presentation on the Blood Urea Nitrogen (BUN) Pathway
· Food Demonstration – Presentation on Group Discussion Methods

John M. O'Connor - john@careerproresumes.com - http://www.CareerProResumes.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

GENERAL MANAGER • STATE REGIONAL MANAGER
• SALES & MARKETING SPECIALIST

Senior management professional, entrepreneur, and business strategist with a proven record for steering business turnarounds, facilitating lucrative transitions to new markets, and creating solid internal structures that are both expandable for future growth, and responsive to customer expectations. Results- and success-driven history of driving six-fold increase in revenue growth through big-picture vision, creativity, and an intuitive sense for ‘what works’ in marketing, advertising, and product development. Decisive leadership style is underscored by fiscal acuity, an appreciation for the power of teams to excel, and a genuine commitment to transparent communications with vendors, staff, and clients.

Professional strengths include:
Ÿ Product Marketing & Advertising
Ÿ Policy Development
Ÿ Team Leadership
Ÿ Key Account Management
Ÿ Consultative Sales
Ÿ Budgeting/Cost Containment
Ÿ Productivity Increases
Ÿ Contract Negotiations
Ÿ Strategic Alliance Development
Ÿ Project Management
Ÿ Product Development/Ranging
Ÿ Process Reengineering
Ÿ Conflict Mediation
Ÿ Vendor Relationships
Ÿ Market Expansion

Technology summary: Word, Excel, PowerPoint, Outlook, Internet, Email, Windows NT/2000/XP/ME/98/95, MYOB, Retail Manager POS, Business Plan Pro 2003, MS Project, ACT!

BENCHMARKS & MILESTONES

· Orchestrated a complete business transformation for Oasis Casual, transitioning the enterprise from a wholesale operation to a high-performing, high-growth retailer that circumvented declining markets to deliver profitable revenue streams—increasing turnover by 50% in just three-years.
· Produced 500% ROI on catalogue marketing campaign, nominated for “Best Sale Catalogue” by the Catalogue Association annual awards.
· Lost no key staff members in 3-years despite the introduction of a substantial cultural change.
· Grew client base from 50 to 300+ for Oasis Umbrellas, and infiltrated corporate sales arena supplying product to market leaders.
· Secured $350K deal with retailer Harvey Norman to stock umbrella products nationally.

EMPLOYMENT SNAPSHOT

OASIS CASUAL PTY LTD, Oakleigh
2001–Present
Managing Director

OASIS UMBRELLAS PTY LTD, Huntingdale
1995–2001
Managing Director

LEND LEASE EMPLOYER SERVICES (PAYLINE), Mulgrave
1995
Account Manager

EXPERIENCE NARRATIVE

OASIS CASUAL PTY LTD, Oakleigh
2001–Present
Managing Director
Steered revolutionary change across the entire business infrastructure. The wholesale to retail operational transition reshaped future directions and produced the launch pad for a six-fold increase in revenues in 3-years.
Initial challenges appeared daunting. Limited branding and rudimentary retail sales experience were clearly negatives, as was the operational structure employing systems and procedures removed from the retailing sector. Fundamental shifts in operations and in the mindset of the business principals were critical for long-term success.
Combated skill gaps by employing experienced retail specialists into key roles, and relocated operation to a high-traffic location. Devised new systems and procedures, revamped branding and promotional campaigns, re-negotiated supply contracts, and fostered a culture of service and quality.
Results were impressive:
· Transformed building “shell” to retail operation in 8-weeks. Coordinated fit-out and tradespersons, and delivered project on time to lean $50K budget.
· In 12-months wholesale turnover was replaced with a profitable retail revenue stream; by year 3, turnover had increased by 50% to $1.5 million.
· Spearheaded an employee-retention program that encouraged staff to participate fully in creating a harmonious workplace, and offered enhanced skills development through sales training. 3-years later, all key staff members have remained loyal to the company.
· Negotiated wholesale pricing discounts of up to 25% on an exclusive product range.
· Achieved record growth in 2002/2003 season, where Victorian competitors experienced stagnate or contracted revenues. Feedback from suppliers has commended best store presentation and well-rounded product ranges.
· Introduced leading technologies to the business incorporating point-of-sale functionality and a marketing analysis tracking system measuring “foot traffic,” conversion ratios, average and year-to-date sales to budget, and the success of advertising campaigns.
· Revamped product range and produced a manual that highlighted key product features.
· Boosted enquiry-to-sales conversion rate increases by 33% and elevated average sales by 10% through conducting solution-based sales training that aligned customer needs with product benefits.
· Pioneered industry ‘first’ by offering a 7-day satisfaction guarantee or full refund that surpassed competitor offerings.
· Delivered an exceptional 500% ROI on combination catalogue, print and media campaign. Managed 6-week catalogue development project from product selection, pricing, and photography locations, through design and theme phases.
· Invited to enter the Catalogue Association’s annual awards for Best Sale Catalogue further cementing the company’s reputation for producing quality marketing collateral.
· Pioneered a referral/reward marketing strategy that expressed gratitude to customers for personal recommendations via thank-you note, bottle of wine, and further referral incentives. Referral business grew 22% from the previous year.

OASIS UMBRELLAS PTY LTD, Huntingdale
1995–2001
Managing Director
Immediately identified core issues affecting growth, and introduced competitive solutions that reaped handsome dividends. Delivered a profit for the first time in 2-years, quadrupled revenues, and grew the client base by 500%.
Key contributions:
· Eliminated oversupply of uninspiring, substandard, and overpriced products via a “direct to the public” clearance centre, and simultaneously sourced new and expanded ranges from diverse supply channels set to appeal to quality customers with an eye for innovation and competitive pricing.
· Appointed sales agents throughout Australia to expand brand recognition and elevate product reputation nation-wide. Client base grew from just 50 to 300+ including Harvey Norman and Barbeques Galore.
· Personally created marketing collateral to support products and attract a new client base. Critically scrutinized competitor offerings and invested many hours in surveying customer expectations.
· Distinguished as the first company selected by high-profile retailer Harvey Norman to supply market umbrellas nationally—a deal that delivered $350,000 in additional company revenues.
· Cut warranty and faulty stock claims by 90% in first year of operation by introducing a quality control system that carefully reviewed end-product stability, safe operation and superior presentation against key criteria.
· Recruited team of specialists to oversee fulfillment and ordering.
· Streamlined operations and broadened infrastructure to facilitate growth.
· Infiltrated the corporate sales arena, supplying printed market umbrellas to market leaders including: Carlton and United Breweries for Lite Ice, Carlton Gold and Stella Artoir brands ($50K); Danone International for the Evian Spring Water brand ($25K); Valcorp Holdings for La Vazza Coffee ($10K), Luna Park outdoor dining ($15K), South Australian Thoroughbred Racing Association for TAB branded umbrellas ($25K).

LEND LEASE EMPLOYER SERVICES (PAYLINE), Mulgrave
1995
Account Manager
Recruited to source new business opportunities by securing audiences with business owners and financial controllers, and promoting the benefits of outsourced payroll services in reducing the financial and administrative burdens associated with processing.
Took a lead role in revamping employee induction training considered a contributing factor to high staff turnover; considered disjointed and ad hoc by management and trainees alike, the information sessions were releasing staff to deal with customers with little conviction or advanced product knowledge.
Successfully built case for a more intensive training program that would fast track new sales recruits and reverse prolonged period of unproductive selling.
Progressed into a dual role implementing the training program, and securing new business contacts prior to launching into small business enterprise.

LINK TELECOMMUNICATIONS, Melbourne
1992–1995
Sales Corporate Account Manager
Source new business opportunities from a designated territory/portfolio.
· Won company’s first and only “Sales Achievers” trip to Hong Kong, recognizing achievement of 110% to budget.
· Promoted twice in 1994 to positions of increasing complexity and authority.
· Achieved budget every year.
· Acknowledged for lowest ratio of cancelled contracts within the state attributed to high levels of customer service.

EDUCATION | CREDENTIALS

Advanced Certificate, Accounting
Royal Melbourne Institute of Technology (1992)

Training highlights include: Professional Selling Skills • Advanced Development Strategies
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Sales Professional with demonstrated sales and account management expertise and the perseverance to succeed in all endeavors. Strong abilities in implementing marketing strategies. Eight years of pharmaceutical background and education providing broad understanding of related practices.

Exceptional presentation, negotiation, communication and interpersonal skills, quick to develop positive rapport with healthcare and business professionals and comfortable in any healthcare environment. Expertise includes:

• Key account acquisition and retention • New account prospecting
• Goal attainment and revenue growth • Presentation and communication
• Negotiating and influential selling • Scheduling and time management

Goal- and success-driven. Focused. Fluently Bilingual. Team-spirited. Profit-oriented.

EDUCATION / PROFESSIONAL DEVELOPMENT

Pharmaceutical Sales Training in Cardiovascular Diseases - 2002
Pharmaceutical Sales Training in Pain Management - 2001
Accreditation (A.P.M.R.) - 2000
Pharmaceutical Manufacturers Representatives
Pharmacy Technician Honor Certificate - 1995

RELEVANT PROFESSIONAL EXPERIENCE

Maxwell Technologies, Ontario, CA
2001 - Present
Pharmaceutical Sales Representative
Called on healthcare practitioners and businesses to market specific drug products. Generated approximately $1.5M per month in volume as part of a team of 4 sales professionals. Developed business among general practitioners, specialists, hospitals, and pharmacies. Managed ordering of marketing materials, forma, and physicians' samples.
• Spearheaded regional launch of pain management product.
• Secured business with previously "no see" physicians, establishing daily visit averages 70% higher than company standard.
• Utilized astute perception skills to secure lasting relationships with "gatekeepers", ensuring direct access to potential and existing clients.
• Effected strategic increase of sales by researching prescription habits of potential clients to determine opportunity.
• Worked productively as independent salesperson and as a team member on group assignments.

Ontario College, Ontario, CA
2000 - 2001
Pharmacology Instructor
Created and delivered college level course dealing with drug interactions on body's systems. Monitored student progress, analyzed understanding, and ensured application of appropriate techniques and processes to accomplish course requirements.
• Instructed group of 35 students employing diversified teaching techniques in order to support all levels of learning.

Doyle Healthcare, Inc., Los Angeles, CA
1996 - 2000
Pharmacy Technician
Dispensed medications, specializing in neurological patients.
• Gathered extensive experience in prescription execution software such as: ProPharma, Kroll, etc.
• Maintained professional decorum with all clients while protecting their privacy and personal information.

Octagon Pharmacy, Riverside, CA
1992 - 1996
Pharmacy Technician
Dispensed medications, advised customers on side effects, and checked for interactions with other prescriptions. Trained and supervised assistant technicians. Maintained medication inventory.

Reed Drugs, Riverside, CA
1985 - 1992
Pharmacy Technician
Dispensed medication in high volume retail pharmacy. Counseled patients on broad range of diseases, medication side effects, and drug interactions.
• Gained thorough pharmaceutical knowledge and ability to relay this information in broad context to any audience.
• Realized a 30% efficiency improvement on filling of client prescription through implementation of dispensing protocol.

COMMUNITY SERVICE

Geo Laboratories, Inc, Los Angeles, CA
Pharmaceutical Representative Assistant

American Cancer Society, Los Angeles, CA
Fundraiser Coordinator

PRWRA Nicole Miller - Mil-Roy Consultants - resumesbymilroy@hotmail.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Multidisciplined professional offering 5 years of experience in the antique and specialty home furnishings industry. Experience includes public relations activities such as a lecture series and benefit that increased visibility. Background includes buying and merchandising for two locations, in addition to management of a $1 million plus retail store with co-responsibility for gross margins and profitability. Interacted with a diverse group of individuals from across the U.S., including architects and interior designers, antique dealers, furniture or hard goods agents, manufacturers, buyers, and wholesale managers. Computer skills include Microsoft Windows, Word, and Excel, as well as BusinessWorks. Very knowledgeable of the Internet.

EXPERIENCE

The Manning Furniture Emporium, Des Moines, Iowa
2000 - Present
Consultant
Provided consultative services such as buying architectural antiques in the Midwest, managing lecture series, maintaining open communication lines with employees to mediate problems, developing policies and procedures manual, updating Web site, and offering items for sale through online auctions.

The Manning Furniture Emporium, Houston, Texas
1995 - 2000
Store Manager
Purchased specialty home furnishings, including architectural antiques, reproductions, cabinetry, and hardware for two locations, while managing a $1.2 million, 17,000 square foot architectural antiques and reproduction retail operation. Represented lines such as Warren Hile, Arroyo, Crown City Hardware, Liz's Hardware, and Horton Brass Co. Selected items for display at the company's booth during preservation conventions, and antique and homebuilders' shows. Merchandised the store and developed unique presentations. Interacted with architects, contractors, interior designers, and the general public, as well as buyers, owners, and wholesale managers. Supervised an assistant manager and five other employees. Assisted in planning and controlling profit and loss, and gross margin.
• Initiated and implemented a monthly lecture series, and obtained qualified guest speakers that attracted up to 75 participants per session, including architects, designers, and professors.
• Initiated and organized a benefit for the Antique Alliance of Houston at the store.
• Worked with an account manager at Dynosoft to design the company's Web-site - required all staff to take computer design classes with the goal of improving sales over the Internet.
• Implemented a program that allowed staff to obtain continuing education in marketing and design.
• Grew the business by 140% in less than two years and significantly reduced expenses.
• Achieved 121% of quota for sales in 1999.
• Initiated and established a quota system that offered bonuses for exceeding goal and reduced staff turnover.
• Created new print advertising that appeared in Texas Monthly, Southern Living, and Cite Magazine.
• Assisted in the creation of brochures and catalogs.
• Originally hired as a sales associate until July 1996.

Simon's Furniture, Houston, Texas
1994 - 1995
Sales Associate
Successfully gained an excellent education of antiques and the marketplace.

PROFESSIONAL & PERSONAL AFFILIATIONS

National Historic Preservation Society, Preservation Alliance of Houston, The Printing Museum of Houston, The Des Moines Museum of Fine Arts.

EDUCATION

University of Houston
Interdisciplinary Studies
Planning to complete course study in Iowa
Emphasis on Art History - Completed 95 credit hours

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Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Experienced business leader, strategist, and analyst. Expert in positioning organizations for growth by gathering and interpreting information, identifying improvement opportunities, and establishing policies and processes that drive efficiency and quality. A team player, yet independent self-starter; committed to the principles of "quality on a deadline." Acknowledged for capacity to inspire elevated performances from teams, and develop strong, loyal relationships both up and down the corporate ladder. International experiences augment inherent respect, sensitivity, and understanding of cultural variances in a united corporate world. Professional strengths include:

• Product Import & Export • Multi-Channel Distributors
• Critical Problem Resolution • Public Relations
• Exhibitions & Trade Shows • Project Management
• Technical Presentations & Documentation • Contract Negotiations
• Strategic Alliances/Relationship Building • Key Account Management
• Market Penetration • Process Reengineering

BUSINESS EXPERIENCE

Helix Corporation, New York, NY
2000 - Present
Import Manager
Multifaceted role administering and refining deadline-dependent order and delivery processes, while simultaneously acting as a PR representative - promoting wines at wine fairs and sommelier tastings, and offering technical fact sheets and cellar information to potential clients. Regularly challenged to resolve complex export issues with customs authorities with potential of impacting negatively on revenue generation.
Inhibited upon commencement by an antiquated in-house information system, immediately identified need to improve the quality of available data and streamline reporting processes. Personally created new Access database, flexible to meet both import and export needs, and maintain full order and delivery tracking. Newly refined reporting function now produces at-a-glance information, is error-free, and eliminates unproductive investigative research of previous order histories.

Contributions • Actions • Results

• Sourced and contracted a new transport company and bonded warehouse, and transformed unproductive processes slashing waiting times from order to delivery by 400%. Educated staff on intricacies of international commerce, and reinforced the importance of dealing with qualified transport companies offering critical alcohol guarantees to bypass product detention at customs.
• Designed technical presentation material for over 30 import wines, and created image and label library for imported wines.
• Revitalized service for delivering wine samples worldwide, negotiating favorable contract terms with new transport courier.
• Reversed ad hoc approach to sample ordering by sales representatives to cellar; standardized process that instantly boosted order fulfillment capabilities and sales representative responsiveness.
• Reviewed and selected wine stock representations, prepared company stand, contracted sommelier to conduct tastings, translated technical wine specifications to Spanish, and welcomed invited distributors.
• Triumphed over competitors, winning a 2-year exclusive contract with highly sought-after French winemaker. Pitched benefits of exclusivity contract in person traveling to France with powerful multimedia presentation to augment communications. Successfully negotiated percentage of marketing budget, and company contribution to stand costs at Wine Fair.
• Identified import legality issue concerning wine labeling from Chile supplier with potential to confine wine stocks in customs for indefinite periods. Secured agreement of Chilean wine company representatives to change export labels resulting in smooth and incident-free transition of wine that slashed 2 weeks from expected delivery framework.

Reed and Associates, New York, NY
1997 - 2000
Client Relations Officer
Medium sized, family-owned importer and distributor with diversified and profitable product range of barcode reader technology and software.

Recruited to coordinate US imports, resolve all customs issues impacting the smooth receipt and distribution of orders, and relieve the company director of burdensome "fire fighting" tasks during trade show symposia and fairs.

Contributions • Actions • Results

• Identified lack of follow-up on sales representatives' attendance at trade and technical fairs. Argued convincing case for conducting "debriefing" sessions to review new innovations, and devise strategies for future business directions.
• Reengineered supply chain process prompting better responses and faster deliveries. Reversed historically slow method of waiting for firm orders from sales representatives, to a proactive "probable order list". Contacted sales personnel, extracted information on expected sales and ordered appropriate stock levels in readiness for firm order. New process virtually eliminated unnecessary delays in waiting for stock, and assured speedier service and customer satisfaction.
• Personally negotiated contracts, leveraging favorable terms and concessions from suppliers.

Manning Corporation, New York, NY
1991 - 1997
Economist, Wine Promotion Board
A new graduate upon commencement, quickly transitioned to areas of greater complexity and accountability as knowledge underwent rapid learning curve. Initially visiting farmers at agencies throughout the state, the role progressed through administrative research and later, leading special projects designed to promote awareness of Australia's agricultural products to international markets.

Contributions • Actions • Results

• Conducted wine studies for South American market assessing perspective on American wine quality, price and taste. Co-produced information campaign detailing American premier quality assurance standards, and promotional videos demonstrating vineyard establishment and care. Reported findings to agricultural society's senior management, and Wine Board executive.
• Headed project targeted to major airlines highlighting the benefits of stocking American wines in-flight.

EDUCATION

University of New York, New York, NY
1998
Bachelor of Science, Economics (Political Economy

Manhattan High School, New York, NY
1988
H.S. Diploma
Training: Hundreds of hours devoted to ongoing professional development through formal courses, workshops, and information sessions. Recent training includes Exterior Commerce and Market Investigation & Analysis.

LANGUAGES

English (fluent), Spanish (fluent), Catalan (fluent), French (conversational)

MEMBERSHIPS

Winter Sports Federation; Wine Import Association; New York Agricultural Society

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales Professional

· Offering solid experience over more than 7 years selling products to industrial clientele.
· Currently conducting multiple level sales presentations to multi-million dollar accounts.
· Proven track record securing repeat business and referrals, and creating productive business development relationships that contributed to meeting and exceeding sales plan.

Areas of Expertise:
· Assessing and determining client needs
· Creating bid proposals
· Negotiating 3-year to 5-year contracts
· Developing presentations based on client criteria
· Overcoming objections
· Closing sales
· Resolving customer problems
· Overseeing adherence to contracts on customer service level

EXPERIENCE

DEALERS ELECTRIC – Houston, Texas
1998 to Present
Industrial Sales Representative for Capital Projects (July 2001 to Present)
Generated the sale of electrical products to multi-million dollar accounts, primarily petrochemical companies and E&C’s, throughout a $3.45 million territory encompassing Texas, Louisiana, and Oklahoma. Called on presidents, executive vice presidents, project supervisors and managers, procurement managers and directors, contract supervisors, electrical downstream consultants, and electrical engineers. Negotiated sales contracts that range up to $2.5 million. Participated on a 3-member team to secure a $50 million project.
· Secured business from companies such as Fluor Daniel, Technip, Mustang Engineering, KBR, Jacobs Engineering, Conoco Phillips, and Chevron Phillips.
· Achieved 138% of sales plan in 2003 and 107% in 2002 by creating business development relationships with more E&C’s to secure new projects.
· Saved a client $68,000, which was more than 2% of their $2.5 million budget by recommending usage of different cable to better meet specifications.
· Hired originally as an outside industrial sales representative until promoted in July 2001 to manage multi-million dollar projects.

WESCO – Houston, Texas
1996 to 1998
Outside Sales Representative
Sold industrial electrical components by calling on contractors, engineers, and purchasing agents throughout the Houston metropolitan area. Secured accounts included Occidental Chemical, Exxon, Goodyear, Traffic Maintenance, Houston Lighting & Power, and Powell Electric.
· Hired originally as an inside sales representative until January 1998.
· Attained 150% of sales plan in 1998 by generating $1.5 million in sales from both inside and outside sales calls.
· Created and implemented a contest that increased sales by 13%, which was 103% of plan.
· Completed initial training 82% ahead of average.

Additional Experience:
Handy Hardware Wholesale (June 1989 to May 1996) Shipping and Receiving Clerk

EDUCATION and TRAINING

UNIVERSITY OF HOUSTON - Clear Lake, Texas
1995
Bachelor of Business Administration Degree - Marketing, Management, and Health Care

Training:
Action Selling – Achieved highest grade in Wesco’s Southwest Region (March 1998)
Cutler Hammer Industrial Product Training (October 1997)
Philips Product Training (July 1997)

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Renee McEnvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Award-winning marketing and sales professional with 7 years' experience. Dynamic, focused and results-oriented. Exceptional creativity and out-of-the box thinking. Excellent written and oral communications with ability to build rapport, identify client needs, and close the sale.

EDUCATION

George Mason University, Fairfax, VA
1992
Bachelor of Arts, Communication

PROFESSIONAL EXPERIENCE

Advco Promotions
2000 - 2001
Inside Sales
• Successfully researched, prospected, qualified and sold television content from nationally syndicated show.
• Collaborated with outside sales teams and cold called CEOs to effectively expedite interviews.
• Coordinated CEO Forum Conference.

Local Temp Agencies
1997 - 1998
Executive Assistant and Desktop Publishing
• Created successful recruitment campaign theme.
• Conducted Internet research, created presentations, produced proposals, databases and reports.
• Clients included America Online, Newbridge Networks, PRC, TRW, Booz, Allen Hamilton, Freddie Mac, OneMain.com and CareerBuilder.

Dynomo Corporation
1998 - 2000
Marketing Assistant & Coordinator
• Received Outstanding Service Award.
• Supervised part-time employees, ensuring prompt delivery of marketing materials.
• Collaborated with Direct Mail Specialist and Public Relations Director to implement marketing plans.
• Created presentations, proposals, spreadsheets and databases.
• Managed promotional giveaways and photography.
• Proofread and updated marketing materials.
• Managed and expedited purchase and printing of collateral.

The Daystar Newspapers
1993 - 1996
Advertising Account Executive
• Promoted to outside sales within 6 months.
• Effectively used cold calls to generate new business.
• Designed layouts and edited copy of display advertising.
• Successfully sold booth space and participated in trade shows.

Blue Dot
1992 - 1993
Customer Service Representative
• Increased service agreement revenues by $4,000, earning top award.
• Exceeded inbound call goals by 40%.
• Expedited service requests, surpassing customer expectations.

Kyto
1991 - 1992
Marketing Associate
• Generated highest number of new customers during promotional, winning 1st place.
• Implemented new marketing techniques that successfully increased revenues.

Suremann Inc.
1989 - 1991
Communications Specialist
• Cooperative education program
• Reduced production cycle times by 50% and decreased cost of recognition programs by $2,000 annually, earning Cost Effectiveness Award.
• Interviewed employees and wrote feature articles for internal publications.
• Scheduled and directed photo shoots.
• Coordinated publicity campaigns, generating local press coverage and improving community relations.

COMPUTER SKILLS

• MS Office, including Word, PowerPoint, Access and Excel, PageMaker, Quark
• Photoshop, Illustrator, HTML, Goldmine

PROFESSIONAL ASSOCIATIONS

Toastmasters International, Member

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Marketing and sales professional with 7 years experience. Exceptional creativity and out-of-the box thinking. Excellent written and oral communications with ability to build rapport, identify client needs, and close the sale.

PROFESSIONAL EXPERIENCE

Doyle Publications, Birmingham, AL
2000 - Present
Inside Sales
• Successfully researched, prospected, qualified, and sold television content from nationally syndicated show.
• Collaborated with outside sales teams and cold called CEOs to effectively expedite interviews.
• Coordinated CEO Forum Conference.

Reed Temp Agencies, Birmingham, AL
1997 - 2000
Executive Assistant and Desktop Publishing
• Created successful recruitment campaign theme.
• Conducted Internet research, created presentations, produced proposals, databases and reports.
• Clients included America Online, Newbridge Networks, PRC, TRW, Booz, Allen Hamilton, Freddie Mac, OneMain.com and CareerBuilder.

Goldman and Frank, Birmingham, AL
1996 - 1997
Marketing Assistant & Coordinator
• Received Outstanding Service Award.
• Supervised part-time employees, ensuring prompt delivery of marketing materials.
• Collaborated with Direct Mail Specialist and Public Relations Director to implement marketing plans.
• Created presentations, proposals, spreadsheets and databases.
• Managed promotional giveaways and photography.
• Proofread and updated marketing materials.
• Managed and expedited purchase and printing of collateral.

Goldman Publishers, Birmingham, AL
1993 - 1996
Advertising Account Executive
• Promoted to outside sales within 6 months.
• Effectively used cold calls to generate new business.
• Designed layouts and edited copy of display advertising.
• Successfully sold booth space and participated in trade shows.

Highland Corporation, Mobile, AL
1992 - 1993
Customer Service Representative
• Increased service agreement revenues by $4,000, earning top award.
• Exceeded inbound call goals by 40%.
• Expedited service requests, surpassing customer expectations.

FJK Promotions, Mobile, AL
1991 - 1992
Marketing Associate
• Generated highest number of new customers during promotional, winning 1st place.
• Implemented new marketing techniques that successfully increased revenues.

Industrial Electronics, Inc.
1989 - 1991
Communications Specialist
• Reduced production cycle times by 50% and decreased cost of recognition programs by $2,000 annually, earning Cost Effectiveness Award.
• Interviewed employees and wrote feature articles for internal publications.
• Scheduled and directed photo shoots.
• Coordinated publicity campaigns, generating local press coverage and improving community relations.

COMPUTER SKILLS

• MS Office, including Word, PowerPoint, Access and Excel
• PageMaker
• Quark

EDUCATION

George Mason University, Fairfax, Virginia
1990
Bachelor of Arts, Communication

PROFESSIONAL ASSOCIATIONS

Member - Toastmasters International

PRWRA Corey Edwards - Partnering For Success - Sterling, Virginia 20165 - http://www.Resumes4Results.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Seeking inside sales/support position where sales, client service and technical skills will add value. Accustomed to long hours in pursuit of company goals.

PROFILE

· Solid background in sales. Experienced up-selling and cross-selling services to existing clients. Doubled up-sell quota in first week at First National, ranking #1 (2001).
· Proven client service and communication skills. Adept at resolving service issues, retaining customers and delivering presentations to groups of 30 to 1,500.
· Valuable technical skills. Quick to master new hardware and software. Ranked #1 in training class and among most productive on team as Customer Support Technician (1997-1999).
· Won recognition for delivering nation’s best student proposal to NASA (2000).

EXPERIENCE

Customer Service Representative: ABC Bank, Minneapolis, MN
2001-2002
Resolved wide range of financial service issues in call-center setting.
· Regularly exceeded goals by providing service during 80% of available time, ranking in top 10% of employees for efficient handling of inquiries.
· Solved complex account problems, ensuring customer satisfaction and continued patronage.

Customer Service Representative: First National Bank, Minneapolis, MN
2000-2001
Worked directly with customers in sales and support of financial services.
· Quickly mastered sales skills and new product information during six-week training.
· Consistently met or beat quotas for inside sales, far exceeding 8% goal for cross-selling and up-selling. Matched client needs with product benefits, producing win-win outcomes.
· Ranked #1 among 15 representatives in training class for sales productivity.

Customer Support Technician: Computers, Inc., Sherwood, NE
1997-1999
Analyzed and solved hardware, software and Internet connectivity problems by phone.
· Provided remote troubleshooting and repair of all PC problems, including hardware configurations, software installations, CD-ROMs, printers and Internet hookups.
· Ranked #1 in training class of 15 and in top 10 among 30 technicians for productivity.

EDUCATION

Bachelor of Arts: History, National College, Minneapolis, MN (2002). GPA: 3.0.
Worked throughout school to finance expenses. Member: National Historical Society.

COMPUTER SKILLS

· Hardware: A+ certified, with six years’ experience in PC assembly, troubleshooting and repair. Familiar with Cisco routers and Ethernet setup, as well as networking fundamentals.
· Software: Microsoft Access, Excel, PowerPoint, Word (power user) and others.
· Operating Systems: Window 95/98/2000/NT, Macintosh 7.0-9.0 and AS/400.

Kevin Donlin - kevin@gresumes.com - http://www.gresumes.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Inside Sales Support Representative

· With more than 15 years of solid experience supporting outside sales and customers, including key accounts.
· Emphasis on developing client relationships and exceeding customer expectations.
· Earned a reputation as a taskmaster by increasing production, improving project completion time, improving communications, and increasing customer satisfaction.
· Created synergy and successfully communicated with co-workers, field sales team, and key distributors.
· Computer skills include Microsoft Office (Word, Excel, Access, and Outlook), SOPIC, and IMS.

Areas of Expertise Include:
· Managing customer relationships
· Supporting sales representatives
· Receiving customer requests
· Checking stock available
· Assigning price based on contracts
· Assigning numbers / coding invoices
· Entering order data
· Processing quotes
· Handling special orders
· Confirming / processing orders
· Determining replacement parts
· Insuring accuracy of account numbers
· Developing / updating spreadsheets
· Coordinating shipment process
· Expediting orders
· Tracking orders
· Resolving / mediating problems
· Processing refunds
· Mailing product literature
· Creating reports
· Calculating profit percentages

EXPERIENCE

SANDVIK COROMANT – Stafford, Texas
1987 to 1991 and 1998 to Present
Inside Sales and Customer Service Representative
Assisted outside sales team in managing customer accounts in New Mexico, Arizona, Utah, Colorado, Nevada, Washington, Oregon, Idaho, Montana, Alaska, and Hawaii. This included three of the company’s three largest accounts, Haas Automation, Boeing (Aronson-Campbell), and Trane (DoAll). Communicated with sales managers, sales representatives, and purchasing agents. Processed up to $210,000 for one order for both U.S. and European products, with average daily orders ranging from $25,000 to $50,000.
· Increased production by 50%, and improved client communication and customer satisfaction by recognizing and correcting a weak link at the distribution level.
· Saved a 5-week lead time on production and reduced costs by $500 by recognizing that a quote made in England could be processed much quicker in Sweden.
· Reduced project time from 8 hours to 15 minutes, a 96.5% improvement in time management by automating forms used for one particular client that was implemented by three other representatives as well.
· Recognized by sales representative who earned the Go For the Green Award in Western Zone for personal contributions and support that made this accomplishment possible.
· Organized special sales events, parties, and entertainment nights, including hotel rooms, catering, and restaurant reservations for up to 100 attendees and spanning from one day to one week in Las Vegas and other sites across the U.S.
· Developed a procedures manual and conducted a class on business etiquette during Leadership Training Seminar.
· Recognized for long hours, commitment to sales force and customers, attention to detail, professionalism in volatile situations, and follow-up.
· Hired originally as an administrative assistant, promoted after only 6 months to sales department and grew area of responsibility significantly.

RUSCHE DISTRIBUTING – Houston, Texas
1986 to 1987
Assistant to Comptroller

EDUCATION

San Jacinto College – Central Campus – Pasadena, Texas – Accounting Major

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Award-winning marketing and sales professional with 7 years' experience. Dynamic, focused and results-oriented. Exceptional creativity and out-of-the box thinking. Excellent written and oral communications with ability to build rapport, identify client needs, and close the sale.

EDUCATION

George Mason University
1990
Bachelor of Arts, Communication

PROFESSIONAL EXPERIENCE

Impact Publications
2000 - 2001
Inside Sales
• Successfully researched, prospected, qualified and sold television content from nationally syndicated show.
• Collaborated with outside sales teams and cold called CEOs to effectively expedite interviews.
• Coordinated CEO Forum Conference.

Local Temp Agencies
1997 - 1998
Executive Assistant and Desktop Publishing
• Created successful recruitment campaign theme.
• Conducted Internet research, created presentations, produced proposals, databases and reports.
• Clients included America Online, Newbridge Networks, PRC, TRW, Booz, Allen Hamilton, Freddie Mac, OneMain.com and CareerBuilder.

Frant Corporation
1998 - 2000
Marketing Assistant & Coordinator
• Received Outstanding Service Award.
• Supervised part-time employees, ensuring prompt delivery of marketing materials.
• Collaborated with Direct Mail Specialist and Public Relations Director to implement marketing plans.
• Created presentations, proposals, spreadsheets and databases.
• Managed promotional giveaways and photography.
• Proofread and updated marketing materials.
• Managed and expedited purchase and printing of collateral.

The Journal Newspapers
1993 - 1996
Advertising Account Executive
• Promoted to outside sales within 6 months.
• Effectively used cold calls to generate new business.
• Designed layouts and edited copy of display advertising.
• Successfully sold booth space and participated in trade shows.

Service Inc.
1992 - 1993
Customer Service Representative
• Increased service agreement revenues by $4,000, earning top award.
• Exceeded inbound call goals by 40%.
• Expedited service requests, surpassing customer expectations.

Blockbuster
1991 - 1992
Marketing Associate
• Generated highest number of new customers during promotional, winning 1st place.
• Implemented new marketing techniques that successfully increased revenues.

IBM
1989 - 1991
Communications Specialist
• Cooperative education program
• Reduced production cycle times by 50% and decreased cost of recognition programs by $2,000 annually, earning Cost Effectiveness Award.
• Interviewed employees and wrote feature articles for internal publications.
• Scheduled and directed photo shoots.
• Coordinated publicity campaigns, generating local press coverage and improving community relations.

COMPUTER SKILLS

MS Office, including Word, PowerPoint, Access and Excel, PageMaker, Quark, Photoshop, Illustrator, HTML, Goldmine

PROFESSIONAL ASSOCIATIONS

Member - Toastmasters International

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Executive Level Financial Sales and Marketing

Results-oriented Regional Vice President, Internal Sales Manager offering a proven track record of marketing investment products, building a profitable account base and providing high-level service to existing customers in a competitive market. Recognized for ability to build highly effective teams, manage multiple projects, and meet corporate objectives. Strong interpersonal and communications skills with demonstrated strengths in training/coaching. Visionary leadership, focused on motivating personnel to take the initiative to work effectively, and productively. Working knowledge of Windows XP, MS Word, Excel, WordPerfect, Harvard Graphics, and ACT, Avaya CenterVU System, and Stars Reporting.

CAREER HISTORY AND EXPERIENCE

STATEWIDE FINANCIAL, Glenview, Illinois
2000 - Present
Regional Vice-President-Internal Sales Manager
• Managed staff of 17 consisting of Team Leaders, Internal Wholesaler, Senior Sales and Sales Associates
• Worked closely with External Wholesalers, Key Account personnel and National Sales Managers
• Evaluated Internal Wholesalers performance by the use of key software systems; Avaya CenterVU System, Avaya CenterVu Exployer and the STARS Sales Reporting
• Train team on new products, key selling concepts and promotions

Accomplishments:
• Implemented a successful process for each Internal Wholesaler / External Wholesaler based on business plans to run their respective territories
• Achieved a high score and lead the way amongst peers on the QLMS (Quality Leadership Management Survey) from direct reports

LIFETIME FINANCIAL SERVICES, Chicago, Illinois
1993 - 2000

1994 - Present
Assistant Vice President
• Aggressively cold-call and generate leads and sales while also servicing existing clients
• Successfully sold and serviced mutual funds, annuities, variable annuities, and other financial services
• Conduct financial seminars and weekly financial training meetings with bank staff

Accomplishments:
• Earned prestigious President's Council honors annually 1995 through 1999
• 1999: $12M in Sales, Top 1% Producer, $562K gross revenue
• 1998: $11M in Sales, Top 1% Producer, $356K gross revenue
• 1997: $12M in Sales, Top 1% Producer, $463K gross revenue
• Awarded LaSalle's "Ring of Achievement" for exceptional sales achievement in 1995
• Grossed over $2 million sales in 1995 and established in top 10% of firm's sales staff

1993 - 1994
Sales Assistant
• Serviced existing accounts and generated leads for investment representatives
• Generated a sales tracking report to monitor weekly sales and gross revenues
• Conducted sales meetings with bank staff and assisted with financial seminars

DAWSON'S FOODSERVICE, Chicago, Illinois
1990 - 1993

1992 - 1993
Buyer
• Responsible for buying from 80 vendors on a weekly basis
• Negotiated with vendors regarding competitive pricing for semiannual food shows
• Presented quarterly product line to the sales force

1990 - 1992
Marketing Support Coordinator
• Promoted from Customer Service Representative to support field sales team
• Developed a sales tracking system to monitor performance of outside sales force
• Troubleshooter and support expert for laptop computers used by sales representatives

LICENSES

Series 6, 7, 26, 63
Illinois Life and Health Insurance

RELATED TRAINING

Completed the Internal Sales Manager Program with The Sequoia System.

EDUCATION

UNIVERSITY OF MICHIGAN, Ann Arbor Michigan
1989
Bachelor of Arts, Business Education, Minor: Marketing
Certified to teach grades 6-12
"Outstanding Student Teacher" - Business Education Department

MOTT COMMUNITY COLLEGE, Flint, Michigan
1987
Associate of Arts

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Profit driven and quality conscious business analyst with 7 years of progressive, international experience. Proven track record of significant revenue and profit growth. Experienced at building successful home improvement/kitchen furniture retail operations from the "ground up." Take pride in ability to motivate, energize and lead to successful outcomes. Sincere and honest with a high level of personal and professional integrity. Genuine team player, committed to organizational success. Known for excellent interpersonal skills; interact favorably with clients/staff from all cultures and backgrounds. Bilingual English/Russian.

PROFESSIONAL EXPERIENCE

FJK, Inc., New Haven, CT
2000 - Present
Business Analyst
• Collaborated with executives from Exigen Group, a multi-national IT solutions provider, to design and develop a performance support system for the sales force.
• Spearheaded the formulation of the company business strategy. Conducted analytical market research to identify and develop methodologies to introduce revenue management systems to large, retail chain operators. Reported directly to the president.
• Teamed with senior managers from KPMG to develop a comprehensive business strategy to position a company spin-off for an acquisition by a Fortune 1000 corporation.

SFB Corporation, New York, NY
1999 - 2000
Business Consultant
• Supervised business planning for a container shipping subsidiary with a work force of 20,000.
• Identified problems and proposed solutions based on research, interviews, observation and documentation analysis.
• Presented results to company's top executives. Presentation provided compelling evidence to implement alternative models for workflow/customer relationship management system to be used by the subsidiary, and ultimately, divest the subsidiary. Subsidiary was divested within one year.

Romanov Enterprises, Hartford, CT
1995 - 1999
Founder/General Manager
• Developed and established a successful high-end kitchen furniture retail operation from conception to completion in an economically challenged region.
• Recruited, trained and managed all employees, from sales staff to technical personnel.
• Achieved profitability during first year; Compound Annual Growth Rate over 40%.
• Created two more retail operations due to high sales demand and the expansion of product line to include home improvement items and household furniture.
• Devised and implemented comprehensive sales and marketing strategies to ensure consistent profit optimization.

COMPUTERS

• Windows 95/98/2000/NT/XP, Word, Excel, Access, PowerPoint, Outlook, MS Project 2000,MS Front Page, Visio, Simply Accounting, Internet, scan, fax and HTML.

EDUCATION

University of Connecticut, Hartford, Connecticut
2000
M.B.A., International Business
Key Courses: Management, Human Resources, Business Strategy, Marketing, Accounting and Finance.

Connecticut College, Fairfield, Connecticut
1995
Bachelor of Arts, Business Administration

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

INTERNATIONAL SALES MANAGEMENT

PROFESSIONAL PROFILE

• Over two decades comprehensive international sales / account management experience with high-tech / telecommunications / IT emphasis; proven background leading cross-functional teams in business development, strategic planning, marketing, and promotion.
• Extensive Asian market experience. Build productive, long-term business relationships within a variety of cultural settings; expert in Asian government/business customs and procedures. Fluent in Korean, Japanese, and written Chinese.
• Strong industry and technology learning curve; possess well-developed strategic and analytical skills to quickly master all aspects of industry landscape and product knowledge.
• Exceptional decision-making power; access to live, unfiltered information using unrivaled, diverse personal network of direct, multi-level government and industry executive relationships.
• Accustomed to full responsibility for complex, large-scale account management, including business strategy, early-stage engagement, and deal structuring, negotiation, and implementation.
• Skilled in competitive analyses, target marketing, pricing, forecasting, direct sales, channeling, and top-level presentations and symposiums. Train and supervise global sales teams in total account management.

ACHIEVEMENT SUMMARY

• Generated and managed $900M+ sales and account development record in complex strategic alliances for start-up and growth projects in multiple Asia-Pacific regions.
• Achieved permanent industry regulatory changes, transforming business planning and expanding market sales in major Asian county.
• Cultivated ongoing key Asian telecommunication industry contacts.
• Designated honorary consul, participating in UN conference for local government cooperation hosted in Istanbul, Turkey.

PROFESSIONAL EXPERIENCE

Bradford Business Associates, Boston, MA
1998 - Present
International Sales Manager
Global innovator in high-speed wireless data communications, specializing in high-speed Internet access, LAN and WAN extension, and broadband wireless access with product sales in 50 countries on 6 continents.

Managed accounts and developed new business in Japan, Korea, China, Taiwan, Singapore, Australia, and other Asia-Pacific regions, reporting to vice president of international sales and company president. Identified prospective Internet Service Providers (ISPs) and channel partners to promote emerging 4G (fourth generation) W-OFDM (Wide-band Orthogonal Frequency Division Multiplexing) technology and products.

Worked with engineering and product teams to meet customer requirements based on shared strategic intent. Prepared comprehensive analyses of deal points, structuring, and implementation plans. Attended trade shows, seminars, and channel partner events. Facilitated distribution partners in providing technology literature, applications, training, and joint sales calls.

• Negotiated $500M+ complex Memorandum of Understanding with major Japanese and Korean companies for start up of broadband wireless data communication technology and products, including market feasibility, OEM, and local manufacturing. Positioned early stage engagement to lead top sales in the wireless network market.
• Captured $100M fixed wireless access in one year by creating wireless, high-speed Internet access market awareness and preferred vendor status with carriers, ISPs, and system integrators, through seminars and multi-level relationship building.
• Acquired $100M+ large-scale opportunities in carrier and ISP licensed frequencies market.

Octagon Industries, Boston, MA
1997 - 1998
Sales / Promotion Manager
Major international airport duty free store enterprise with annual sales of $50M.

Managed strategic partner relationships with Korean, Japanese, Taiwanese, and Hong Kong agents. Worked together with market tour conductors and company representatives to ensure total customer fulfillment. Provided key marketing and sales program support, including design and rollout events. Reported to general manager.

• Multiplied sales volume by 5-to-1 ratio from $200K to $1M+ in less than 12 months through strong relationships with Japanese and Korean tour agents.
• Boosted traffic from 500 to 800 customers per day and doubled tour agent commissions through innovative incentive sales promotions.
• Optimized product offerings and tightened positive stock control by researching tourist trends and obtaining Asian tour information.

International Trade Association, Boston, MA
1994 - 1997
International Relations Agent
National foundation representing 248 local authorities with offices in Tokyo, Beijing, New York, Boston, and Paris to assist and enhance international competitiveness, and successfully meet rapidly changing world marketplace.

Contacted city mayors and provincial and state governors worldwide to arrange high-level meetings and economic summits. Lobbied local governments to establish international trade relationships. Reported to chief board member.

• Organized trade fairs in Japan, networking local governments and 150 participating local manufacturers.
• Developed international case study exchange programs to promote local economic development in cooperation with worldwide local governmental organizations.
• Administrated sister city program among 10 cities throughout Japan, Taiwan, and China.

Manning Manufacturing, Inc., Pittsburgh, PA
1988 - 1994
Materials Manager
International steel products company with annual sales of $280M and market shares in multiple Asian locations.

Managed recycled metals accounts covering major steel manufacturing companies. Oversaw shipping agent logistics to ensure on-time delivery. Guaranteed ample sales funnel to meet objectives. Conducted ongoing competitive analysis to assess pricing strategies and established fair market value for steel products. Reported to executive management.

• Added $25M in five new foreign accounts.
• Increased existing accounts from $60M to $80M through deep, multi-level market networking.
• Sold $10M in subsidiary steel products to nuclear project .

Reed Telecommunications, Boston, MA
1984 - 1988
Business Development / Logistics Manager
International telecommunications corporation implementing $150M nationwide telephone digital exchange project with telecommunications authorities and network developers.

Oversaw digital exchange system expansion. Established and maintained robust relationships with regulatory agencies, university professors, and network equipment manufactures. Reported to business development director.

• Established $350M to expand telecommunications infrastructure and systems.
• Developed $150M new business strategic alliance to penetrate foreign enterprise networking marketplaces.
• Managed $70M for 500-technician training program to install telecommunications exchange equipment.

Acme Construction, Inc., Boston, MA
1979 - 1984
Business Development / Purchasing Officer
General construction company, second largest US company operating in Middle Eastern region, performing $8400M in telecommunication, harbor, road, and housing projects.

Managed $45M tendering process for Middle Eastern construction projects, purchasing building materials, arranging financing, and monitoring status. Sourced and evaluated new vendors. Reported to general manager.

• Pioneered move into Middle Eastern region, quickly obtaining information leading to $45M harbor project, learning Arabic language and customs, and establishing contacts.
• Arranged $100M telecommunication infrastructure project with Ericsson in Saudi Arabia and Iraq.
• Obtained $80M in financing, negotiating contracts with numerous vendors and financial institutions.

EDUCATION

Boston University, Boston, MA
M.A., Political Science

Georgetown University, Washington, D.C.
Bachelor of Arts, Public Administration
Wireless Networking Access for Data Application, Telecommunication Research Associates

Consultative Sales Training, Power Marketing

PRWRA Nick Marino - Outcome Resumes and Career Service - outcomerez@earthlink.net - Bishop, TX 78343

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

International Trade Professional with more than 10 years of experience in the Latin American marketplace. Proven record of success in positions held in the United States and Peru, with multi-million dollar responsibility. Candidate for M.B.A. in December 2002.

EXPERIENCE

Acme Resources, Houston, Texas
1990 - 1998
Owner / Manager
• Served as a consultant and worked with clients in Peru by offering export procurement expertise.
• Assisted companies in the expansion of international business into Peruvian market.
• Established presence and contacts in Peru.
• Provided consulting services to the Energy Ministry of Peru in the Privatization Program.

Zane Company, Houston, Texas and Lima, Peru
1985 - 1990
Representative of U.S. Operations
• Secretary of the Consular Corps in Houston, Texas.
• Organized marketing seminars and meetings for PetroPeru's president to promote Peruvian drilling ventures.
• Promoted and organized press conferences with representatives from the Houston Chronicle, Houston Post, Wall Street Journal, and major broadcast stations (both English and Spanish), along with trade magazines.
• Originally hired as a buyer until 1988.

EDUCATION

UNIVERSITY OF ST. THOMAS, Houston, Texas
Master of Business Administration - Expected December 2002
Bachelor of Business Administration - 1992

LANGUAGES

Fluent in English and Spanish (reading, writing, and speaking)

AFFILIATIONS

• American Society for Quality
• Consular Corps of Houston
• Peruvian-American Chamber of Commerce - Founder and Former President

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Award-winning sales professional with experience in human resource development, customer service, sales team development, and administrative management. Recognized for team-building and leadership skills and determination to lead by example to motivate united teams.

CORE COMPETENCIES

•
Well-developed interpersonal and communication skills, with expertise in dealing with clients and staff from diverse backgrounds.
•
Awarded "Sales Personnel Of The Year" and "Exceptional Sales Quota's Achiever" three consecutive years.
•
Proven ability to perform in fast-paced environments and manage multiple projects simultaneously, consistently meeting critical deadlines.
•
Committed to high-quality customer service, effectively resolving issues and surpassing client expectations -- achieving win/win outcomes.
•
Skillfully perform diverse strategic management functions in human resources, adept at training and inspiring employees to reach company and personal objectives.
•
Proficient in Microsoft Office and email programs, fluent in French, Italian, and German.

PROFESSIONAL EXPERIENCE

The Romanov Boutique, Westwood, CA
1990 - Present
Lead Sales Associate
• Selected to develop peak-performing sales teams, focused on achieving company goals and exceeding customer expectations for an elite retail fashion company.
• Identified and implemented processes and sales improvement initiatives to increase performance and quotas.
• Developed and implemented innovate sales, marketing, and customer service strategies resulted in increased profit margins by 150%.
• Motivated and inspired teams to achieve greater than 35% of standard quotas resulted in winning "Sales Teams Of The Year" 4 times.
• Designed and led employee empowerment and incentive programs retaining sales associates by 100% for 6 consecutive years.
• Maintained sales team statistics and work schedules for 25 employees, while training and coaching new and existing sales associates in sales techniques, dealing with difficult customers, and troubleshooting various problems.

EDUCATION

St. Thomas University, Miami, FL

Bachelor of Arts, Business

Miami Dade Community College, Miami, FL

Associate, Business

PRWRA
Colleen Newman - Acclaimed Résumé Writers - resumewriter@iinet.net.au

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

24 years experience working in diverse industries in conjunction with public library systems. Track record of exceptional management, sales, and marketing contributions. Proven ability to drive programs, projects, and products/services and to guide key corporate initiatives. Exceptional interpersonal, communication, organizational, and analytical skills. Expert relationship-building abilities and keen business acumen. Qualified for leadership positions that will benefit from:

• Management and communication skills to effectively lead teams, direct multiple complex projects, and effectively develop positive partnership relations.
• Technical and analytical strengths to provide a sound foundation for business decisions.
• Marketing talent to devise strategic and effective programs to deliver the company's message to prospects and customers.

STRENGTHS

• Specific expertise in managing public libraries, and marketing library-related services/products; gained valuable insight and thorough knowledge both within and without library system.
• Assessing customer's needs and developing and implementing automation systems based on specific requirements for public libraries from very small to very large worldwide. Worked within budgets ranging from $100,000 to $20 million.
• Adept at developing long-term, strategic partnerships that yield high returns. Successful at creating new market share and developing innovative and comprehensive solutions.
• Skilled in strategic planning, budgeting, and P&L management, and marketing/delivery of technical products and services.
• Effective leader with proven ability to manage and motivate staff to high levels of individual and team performance.

PROFESSIONAL EXPERIENCE

Helix International, Palm Harbor, FL
1999 - Present
National Sales Director
Helix International has served the automation needs of libraries for 25+ years. Its Polaris system was developed to deliver a completely new third-generation system that maximizes technology to deliver advanced services like metasearching, EDI X12 version 4010, and Z39.50 searching from every subsystem.
• Selected to refocus company's sales strategies to classify public libraries as their primary market. Collaborated with marketing and product development identifying opportunities for improvement based on customers' needs and requirements.
• Restructured sales department to rebuild relationships with customers, resurrecting inactive accounts through focus on "solution selling", serving as a business resource, and providing value-added services to clients.
• Spearheaded effort to introduce new and innovative products/services; capitalized on industry knowledge of library systems, convinced product development group to refocus on products/services more applicable to the industry.
• Ensured smooth transition and integration of newly upgraded systems. Delivered impressive first-year sales performance.
• Developed very high level of customer service, responsiveness, and follow-through; delivered consistent annual growth in sales volume. Recognized for ability to build and maintain strong customer relations.

Zane Graphic, Inc., Palm Harbor, FL
1997 - 1999
Vice President, Sales
A leading provider for over 25 years of ASP-based portal, library management, and resource sharing systems.
• Directed national sales activities of company's Internet and World Wide Web-based vehicles for libraries; products included Authority Control, Retrospective Conversion, and an innovative web-based inter-library loan process systems.
• Developed, planned, and implemented processes and programs to upgrade company's image; including a new logo, new look, and new feel for company's products and services.
• Charged with spearheading the transformation of the sales process throughout the entire U.S. sales organization; retooled ineffective sales department, and improved account relationships, with a need for a quick turnaround.
• Revitalized dormant sales operation; trained and motivated individuals and gave them the tools to succeed. Focused on individual skills and needs of each sales rep, executing an individual strategy for each and providing hands-on support both in-house and in-field.

Technical Library Systems, Palm Harbor, FL
1996 - 1997
National Sales Director
• Managed a sales team of 10 throughout the U.S., delivering annual revenue goals of $20 million, and serving public library and K-12 divisions. Consistently met and exceeded sales and profit goals and objectives.
• Successfully led sales force through acquisition merger, maintained staff morale through tumultuous turnover.

Technical Library Systems, Palm Harbor, FL
1991 - 1996
Sales Manager
• Led and mentored five-member sales team to outstanding performance with annual revenues of $10 million. Held full P&L responsibility; developed sales strategies to grow revenues; oversaw budgeting and cost controls.
• Introduced sales training programs; implemented new forecast procedures; tapped new market, expanding reach into very small public libraries; realized $5 million increase in sales first year.
• Met and exceeded sales goals for four consecutive years; saw gross profit margin grow 4% points; captured opportunities to improve revenues 200% in region; improved sales in medium-sized systems 40-50%; and in large systems, 12-24%. Majority of team generated 115-125% of sales goals and monthly quotas.

Technical Library Systems, Palm Harbor, FL
1988 - 1991
Sales Representative
• Oversaw a 12-state region that delivered annual revenues of $5 million-plus. Developed and recommended the most appropriate business solutions to customers' complex communication and information needs.
• Achieved and exceeded annual revenue goals three years in a row; built Texas market, delivering revenues of 200%+ over a two-year period.

Community Network, Dublin, OH
1983 - 1988
A nonprofit membership organization serving 41,000 libraries in 82 countries and territories worldwide. Founded in 1967 by university presidents to share library resources and reduce library costs, Community Network introduced the first online-shared cataloging system, and has expanded services to include FirstSearch service reference tool.

Community Network, Dublin, OH
1986 - 1988
Marketing Representative
• Effectively managed a 14-state territory and all federal libraries located within the U.S. Developed sales strategies for marketing of products and services in the Local Systems Division; assessed clients' needs; handled entire sales process from initial contact to final negotiations.
• Introduced and established two innovative PC-based products which could be customized for one to fifty users per system.

Community Network, Dublin, OH
1983 - 1986
Network/Library Liaison Officer
• Coordinated efforts between library systems and company to ensure end-users needs were achieved. Served as cohesive liaison during company's turbulent restructuring/retooling of product/service offerings.

Northern Massachusetts Regional Library, Hatfield, MA
1980 - 1983
Regional Services Coordinator
Oversaw library support and services in Northern Massachusetts.
• Managed implementation of an automated system for a 110-member public library consortium; coordinated all inter-library loan processes.

PROFESSIONAL AFFILIATIONS

Member of the American Library Association

EDUCATION

University of South Florida, Tampa, FL
Masters, Library Science

State University of New York, Brockport, NY
Bachelor of Arts

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Accomplished sales professional with more than 10 years of high-tech experience. Exceeded quota 43 months straight, averaged over 125% of quota and twice ranked #1 in nation for sales (1996-2002).

PROFILE

· Strong sales background includes consultative selling, prospecting, territory development, relationship building, needs analysis, presentations, closing and post-sale support. Regularly mentor new reps.
· Consistent top producer. Exceeded sales quotas 43 consecutive months, despite recession (1998-2002), while winning company-wide recognition for averaging over 125% of quota (1999, 2000 and 2001).
· Ranked #1 in nation for sales two years straight, averaged over 200% of quota (1996 and 1997).
· Proven client service skills include key and national account management, referral generation and account penetration. Lock out competitors while effectively managing up to 50 accounts.
· Skilled at turning technical features into saleable benefits for Fortune 500 and small business clients.

EXPERIENCE

Major Account Manager: CenterPointe Wireless, St. Paul, MN
2002-present
Provide sales and account management to corporate users of wireless products and services.
· Develop and maintain relationships with strategic national accounts and large corporate clients in MN and IA, providing data and voice equipment and service plans. Rapidly opened five of 20 accounts.
· Exceeded all activity quotas; on track to increase account activity in region for 2003.

Senior Account Executive: MAX, Minneapolis-St. Paul, MN
1998-2002
Provided wireless product/service sales and account management to public sector and corporate clients.
· Built and developed entire seven-county metro area territory. Opened and managed up to 50 accounts.
· Ranked in top 10% of all sales reps nationwide, averaging over 125% of quota (1999, 2000 and 2001).
· Exceeded sales quota 43 consecutive months; Pinnacle Club member (1998-2002).
· Won lucrative contract with XXX University (3,000+ lines) with sales and relation-building skills.

Senior Account Manager: PhoneHome, St. Paul, MN
1996-1998
Provided sales and account management to public sector and corporate users of wireless products/services.
· Managed 20 key accounts with such clients as 123 Clinic, cities of Maxwell and Dasell, 568 Steel, MIRR and 777 Railroads, Last National Bank and Susquehanna Hat Company.
· Twice ranked #1 Direct Sales Representative in USA. Averaged over 200% of sales quota.

Sales Representative: SAVINKA, St. Paul, MN
1995-1996
Sold and serviced corporate users of copiers, facsimiles, and high-speed networked solutions.

Authorized Agent: BigEast Cellular and Cellular 1500, St. Paul, MN
1992-1995
Ranked in top 10% nationwide for activity. Sold to and managed nearly 50 corporate accounts.

Prior experience in United States Army as Telephone Switch Technician in Germany and US.

EDUCATION/TRAINING

· Enrolled in Management BA program: Hamline Univeristy, St. Paul, MN (degree due 2004).
· Electronic Computer and Switching Systems: 1,300 hours completed, US Air Army.
· Extensive sales training from CenterPointe Wireless, MAX, Holden, and Carew International.

Kevin Donlin - kevin@gresumes.com - http://www.gresumes.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Achievement-oriented Sales Professional

Energetic, results-oriented self-starter with over 15 years’ experience in sales and customer service. Possess proficiency in organization, written and oral communication, listening, and interpersonal relationship skills. Self-directed sales professional who takes pride in maintaining the highest ethical standards at all times. Inspire loyalty, team commitment, workforce diversity, quality performance, and compliance with organizational directives.

Career Accomplishments

· Turned around underachieving retail facility, implementing changes that resulted in goal achievement for the 1st time in 10 months.
· Maintained responsibility for more than $400,000 in products, effectively managing inventories.
· Experienced buyer with background in international travel and purchasing.

Qualification Highlights

· Possess broad knowledge base in sales, account development, team leadership, and staff training.
· Build and mentor cohesive units, through effective motivation and professional development.
· Develop and administer educational processes designed to provide extensive information to both team members and prospective clients.
· Remain knowledgeable of and in compliance with all applicable government regulations.
· Represent company in sales endeavors and maintain responsibility for large inventories, enforcing all loss control activities.
· Organize sales strategies, presented proposals, generated leads, and provide customer service and client consultation.
· Schedule and coordinated the daily activities of sales personnel, provided personnel development training, and performed employee evaluations.

Professional Experience

Manager, Retail Outlet
2001 – present
· Maintained responsibility for daily operations, banking, loss control, payroll, budgeting, hiring, and staff development for facility with more than $650,000 in inventory.
· Instituted process and procedural change that allowed sales force and facility to achieve corporate goals.

Department Manager / Buyer, International Freedom, Inc.
1996 – 1998
· Managed all aspects of departmental inventory management, including purchasing and procurement on an international scale.

Chairman of Volunteers / Training Coordinator, Non-profit Company
1988 - 1993
· Coordinated, trained and placed all new ARC volunteers. Conducted training session in Basic First Aid and CPR.
· Upgraded volunteer processes and rewrote volunteer handbook to reflect recent procedural changes.

Education

Bachelor of Arts in Education: Speech Communication and English Major

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CUSTOMER SERVICE MANAGER

Dynamic management career, with proven track record of increasing sales and establishing and exceeding customer expectations. Over 13 years experience in customer service, procurement and negotiation of contracts. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills. Flexible, positive and responsive to change.

RELEVANT WORK EXPERIENCE

Cherrydale Full Service Glass
1989 - 2001
Manager Sales & Service Estimator
• Increased sales by 50% through development and implementation of a market survey that identified target regions.
• Established a corporate marketing campaign that established a company logo and provided professional appearance with employee uniforms.
• Provided superior customer relations with proven ability to diffuse angry customers and accurately assess customer needs.
• Supervised and maintained updated training for all employees
• Managed inventory of over $100K
• Expanded relationships with vendors and suppliers
• Managed day-to-day operations

EDUCATION & TRAINING

Northern Virginia Community College Public SpeakingMarketing & Sales Training United States Military Police Academy
Public Speaking, Minor: Marketing & Sales Training
United States Military Police Academy

OTHER WORK EXPERIENCE

Fredericksburg City Police Department
1986 - 1989
Veteran Officer/ Canine Handler

Fairfax County Police Department
1982 - 1986
Police Officer

Bay Colony Police Department
1981 - 1982
Armed Security Officer/Shift Sergeant

United States Marine Corp
1976 - 1981
Police Officer
Honorable Discharge

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MANAGER
ADMINISTRATION • CUSTOMER SERVICE • BUSINESS DEVELOPMENT

Seasoned manager, expert in harnessing the power of teams to innovate, resolve issues, commit to greater productivity, and consistently deliver “red carpet” service. Multi-industry career experience coupled with strong technological know-how, is underscored by a tradition of building revenues, boosting the customer experience, and presenting realistic and cost-effective solutions that endure throughout the short- and long-term. A “no fanfare,” self-directed leader; direct, respectful, and welcoming of others’ contributions. Enjoy brainstorming the merits of new ideas, establishing a direction, and proceeding with resolve. A quiet achiever, encouraging mentor, and decisive problem-solver.
Professional strengths include:

Ÿ Relationship Management
Ÿ Project Management
Ÿ Cost Reduction Initiatives
Ÿ Business Needs Analysis
Ÿ KPI Development/Monitoring
Ÿ Process/Productivity Improvements
Ÿ Revenue Growth
Ÿ Market Expansion/Planning
Ÿ Contract Negotiations
Ÿ Expenditure Controls
Ÿ Call Center Management
Ÿ Collateral Knowledge
Ÿ Team Leadership
Ÿ Business Case Development
Ÿ Corporate Communications
Ÿ Strategic Planning
Ÿ Technology Sales & Marketing
Ÿ Agency Management

ACHIEVEMENT HIGHLIGHTS

Human Resources Management
· Cut chronic staff absenteeism to zero; with “all hands on deck” and improved communications, departments across the company offered challenging and interesting project assignments.
· Devised custom action plans to help staff meet established objectives—an inventive scheme that built staff confidence and instilled a desire to excel and progress.

Process Improvements
· Slashed database-form processing errors from 80% to zero; a turnaround that boosted productivity and enhanced the customer experience.
· Cut network rollout processes by 40%—a measure that simultaneously hastened the flow of revenue.

Revenue Contributions
· Won $10M in bids by introducing a mobile telephone fleet-audit process for major customers.
· Turned around a $15 million target deficit to $10M target surplus in just 5-months.
· Revived $6M P&O mobile telephone account poised for cancellation.
· Consistently surpassed weekly sales targets by 200% for the Thomson Group.

EMPLOYMENT SNAPSHOT

OPTUS
1999–Present
Manager, Sales Initiatives Management
2002–Present
Telebusiness Manager
2000–2002
Telebusiness Sales Specialist
1999–2000

THOMSON GROUP, New Zealand/Australia
1993–1996
Marketing Account Manager, Australia
1996–1998
Retention Coordinator, Australia
1996
Retention Coordinator, New Zealand
1993–1996

RESERVE BANK OF NEW ZEALAND
1985–1993
Printing Consultant

PRIOR ENGAGEMENTS
· Customer Service/Printing: Baylellys Allprint
· Bookbinder: Whitcoulls

EXPERIENCE NARRATIVE

OPTUS
1999–Present
Manager, Sales Initiatives Management
2002–Present
Confronted upon promotion to an operation in need of turnaround. Declining staff morale, erroneous procedures and systems, and increasing customer dissatisfaction indicated that immediate action was critical to restore the team’s purpose and long-term vision, and restore the company’s reputation among its customers.
Immediately instituted a day-long meeting to address issues. Established an action plan and won staff buy-in for a 30-day deadline to achieve the turnaround. Conducted one-on-one staff coaching sessions, performed an audit of work processes against revenue achieved, and launched customer telephone surveys that linked dissatisfaction with service deficiencies.
Results were swift and impressive:
· Transparent communications and an open management style spearheaded a revolution in staff attitude. Confident that individual voices would be heard and management were now receptive, staff volunteered new, often valuable ideas for process improvements and generating revenue.
· Slashed database-form processing errors from 80% to zero; a turnaround that boosted productivity and enhanced the customer experience.
· Relieved long-term conflicts between staff addressing and mediating issues.
· Cut chronic staff absenteeism to zero; with “all hands on deck” and improved communications, departments across the company offered challenging and interesting project assignments.
Key Contributions & Results:
· Cut network rollout processes by 40%—a measure that simultaneously hastened the flow of revenue. Analyzed network rollout delays, determining that assumptions between clients’ IT divisions and Optus had led to acceptance of information at “face value.” Introduced process for conducting a telephone
· Won $10M in bids by introducing a mobile telephone fleet
· Pioneered simple, yet effective initiative that cut delays to carriers by an estimated 30%. Standard ACC-produced “inter-carrier telecommunications” form showed only one contact name for each site. Built convincing case to alter form so that two names and mobile numbers could be entered, thus cutting unnecessary network rollout delays when the key contact was absent or unavailable.
· Fast-tracked an EFTPOS network project set to transfer key merchants from Telstra to Optus. Championed initiative that encouraged merchants to perform minor installation works onsite—allowing 90% of the network online in the first month, and enabling Optus to achieve full revenues by the third month.

Telebusiness Manager
2000–2002
Promoted to a line-management role with a conviction that deficiencies stemming from ineffective work practices, lack of employee recognition, and inadequate training could be quickly overcome with a series of procedural and human resources improvements. The theory that “if the staff are content and enthused, sales will follow” was proven.
· Quizzed each team member individually; offered performance feedback and weekly one-on-one coaching, and established an incentive-based forum for discussing methods to achieve career professional goals. Devised custom action plans to help staff meet established objectives—an inventive scheme that built staff confidence and instilled a desire to excel and progress.
· Independently sourced opportunities to deliver increased revenues via the telebusiness division. Collaborated with sales teams in key accounts areas to brainstorm new revenue-generating models.
· Produced a series of realistically achievable KPIs that tested staff strengths, yet were within the grasp of the team to attain; strategy built an environment of good-natured competitiveness, and consistent performances.
· Pioneered incentive-based reward of a fully-paid 2-day holiday break to a New South Wales resort dependent on the team exceeding targets by 10%.
Revenue Contributions:
· Reversed inherited financial deficits from the previous incumbent, turning around a $15 million target deficit to $10M target surplus in just 5-months. Delivered 101.7% increase over target to transition new networks to Optus, and a 2.8% increase over target for customer retention.
· Revived $6M P&O mobile telephone account poised for cancellation due to perceived billing issues and poor network coverage. Devised program to contact each mobile user in the company, elicit responses, produce resolution, and follow-up one-month later. Communicated service coverage issues to technical personnel, and demonstrated to P&O the company’s commitment to resolve issues. P&O, poised to sign with a competitor, reversed their decision citing “the detail in the report, the solutions offered, and the monitoring of the account” convinced them that Optus were able to meet their needs.
· Won $10M, 2-year contract with P&O after conducting investigative audit on all internet connections and landlines where issues were identified and resolved, and monitoring of service levels remained constant.
· Delivered $2.7M in sales of mobile telephones to corporate and government key accounts.
· Contributed $1.06M in new revenues via new prospecting strategy from existing customers.
· Instigated $12M in new sales by campaigning existing clients to embrace value-added products that would enhance communications internally and externally. Investigated company operations, identified opportunities, and “pitched” ideas designed refine workflows through data transmission services, advanced messaging and fax.

Telebusiness Sales Specialist
1999–2000
Boosted sales of products and services through improved telephone scripting, and intuitive identification of key prospects.
· Developed marketing collateral and telephone scripts for the “Frame Relay” campaign that delivered $500K+ annually. Success was attributed to the “plain English” communication of the product benefits without the “techno-speak” that had historically served to confuse non-technical purchasers.
· Recipient “Outstanding Achievement Award” recognizing the success of the Frame Relay Campaign.
· Personally retained $10M of client mobile business.
· Produced leads within the Victoria and New South Wales government that contributed sales of $700K.

THOMSON GROUP, New Zealand/Australia
1993–1996
Marketing Account Manager, Australia
1996–1998
Promoted after just 12-months as Retention Coordinator in Australia, to steer revenue growth—targeting major Australian law firms, large companies, government departments, and courts.
· Consistently surpassed weekly sales targets by 200%.
· Penetrated new sales “territories” by pioneering the sale of full electronic libraries via telephone; a method considered “impossible” by management.
· Devised a time-payment option that increased sales by 70% and ensured regular cash flows to the company. Initiative gained popularity, circumventing authorization needed for “big ticket” purchases.
· Offered deal “sweetener” offering one-on-one training that enhanced the end-user experience.

Retention Coordinator, Australia
1996
Retention Coordinator, New Zealand
1993–1996
New position designed to prevent customers seeking out competitors at the conclusion of the one-year contract. Launched the company’s first foray into formalized customer retention, commencing with a customer survey to elicit perceptions of the company’s reputation, product quality, and reasons for failure to purchase program updates. Remedial actions:
· Transitioned to monthly billing for small law firms, and accepted personal credit cards to encourage extended contracts. Within 6-weeks, 55% of customers had embraced the opportunity to circumvent a yearly lump-sum payment with an easier-to-manage payment plan.
· Promotional information printed on customer invoices that marketed pending publications and pricing, prompted in a 20% acceptance rate evidenced through sales tracking.
· Instigated a loyalty program to access free court ruling publications. Initiative later expanded to offer up to 12 free books a year for clients of 24-months standing; 24 books for 48-months, and immediate access to 24 books a year on signing for four years.
Within six-months of retention program’s launch, no cancellations were received at contract renewal time, with many opting to embrace the new “free publication” offer. Competitors were outpaced by this uniquely aggressive program, and later, instigated similar contract options.

PRIOR ENGAGEMENTS

• Printing Consultant, Reserve Bank of New Zealand. Project-managed the production of publications and government cheques. Established policies, procedures, and TQM for ISO certification. Involvement spanned staff management, collateral knowledge and agency management.

• Customer Service/Printing: Baylellys Allprint, Wrightson Printing
• Bookbinder: Whitcoulls, Government Printing Office

PROFESSIONAL DEVELOPMENT

New Zealand Institute of Management
Customer Relations • Civil Defense Disaster Training • How to Handle Customers • Total Quality Management • Effective Writing • Customer Service • Time Management • Writing Skills for Business • Assertiveness for Success at Work • Selling Skills • Managing Meetings • Project Management • Handling Difficult Customers • Sales Negotiations

Optus Technology Education Center
Extensive technical training includes: Satellite, MultiCast, AudioCast, DataReach, FastData, Mobile Satellite, Bid Process, Call Centre Solutions, Solutions Management, MultiNet Frame, Frame Relay, ATM, Internet & Internet Links, International Data, Billing and Reporting, Mobile Products, Wireless Products, and more.

TECHNOLOGY SUMMARY

Microsoft Office • Lotus 1-2-3 • WordPerfect Office Suite • CBA Inventory System
• Aldus PageMaker • Omnibus System • Maximize • FileMaker Pro
• Netscape/IE • Adobe Acrobat • Exchange • Cass • GMIS
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

Manufacturer's Representative / Distributor's Representative with a record of management and sales success while providing ongoing service and technical consultation to major medical institutions and facilities, restaurants, and hospitality accounts throughout the Midwest. Committed to thoroughly understanding the product and customer.

SUMMARY

• Proven experience in sales and service of varied sized accounts.
• Experienced in serving many major accounts in the Midwest.
• Strong customer service, public relations, and troubleshooting skills.
• Ability to evaluate the customer's needs and provide effective and ongoing solutions.
• Extremely motivated with the ability to motivate others.
• Strong overall business and financial management skills, bottom-line focus.

EXPERIENCE

Industrial Chemicals, Inc., Dayton, OH
2000 - Present
Sales Representative
Marketed and sold cleaning, laundry supplies, and laundry systems.
- Served hospitals, nursing homes, restaurants, and hospitality accounts.
- Sold, installed, and assured successful operation of liquid laundry systems.
- Consulted with clients on varied products, service, and systems.
- Dramatically increased sales in hospitals, nursing homes, and hospitality accounts.

Octagon Industries, Cincinnati, OH
1987 - 2000
Sales Representative
Sold commercial and institutional dry-cleaning systems and coin-operated laundry supplies.
- Built sales territories to generate sales from $480,000 to $990,000.
- Salesman of the Year, 1988.
- Territory: Tri-State area.

Bradford Seafood Restaurant, Cincinnati, OH
1982 - 1987
Co-Owner
Supervised sales and marketing activities, managed staff, and oversaw daily operations.

Acme Laundry Franchise, Dayton, OH
1979 - 1982
Manager
Managed coin-operated laundry, including processing receipts, maintaining site, ordering and stocking supplies, and repairing equipment.

Ferndale Laundry, Cincinnati, OH
1975 - 1979
Co-Owner/Manager
Owned and operated commercial and institutional laundry plant.
- Maintained accounts in all major area hospitals, nursing homes, hotels/motels and restaurants.

EDUCATION

Miami University, Oxford, OH
Completed thee years of industrial engineering curriculum.

Washington High School, Dayton, OH
H.S. Diploma

Specialized Training
- Chemistry, chemicals, and varied applications.
- Industry-specific products, trouble-shooting, applications and problem solving.
- Industry-specific customer needs and service.
- Product handling, safety, and sanitation.
- Mechanical systems operation, and maintenance.
- Consultations, assessments, evaluations, cost projections, and proposals.

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. - RLapointe@aol.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

• Sales professional accustomed to meeting and exceeding expectations, goals and quotas.
• Consistently recognized for meeting sales quotas by receiving many "Top Sales Associate" award.
• Creative developer of innovative marketing and advertising programs proven to generate impressive results.
• Accomplished communicator, able to disseminate ideas and information and generate action through all levels of organizations.
• Client-oriented, with the ability to develop lasting relationships with new and existing customers through careful listening skills, attention to detail, and providing service beyond expectation.
• Natural leader and teacher, with the capacity to train, develop and motivate diverse individuals toward accomplishing common goals.

EXPERIENCE

Doyle and Associates, Jacksonville, FL
2000 - Present
SALES / MARKETING REPRESENTATIVE
• Performed sales and developed strategic marketing campaigns.
• Coordinated and implemented all encompassing event planning and logistics.
• Developed and maintained client relations.

Jaybird Sporting Goods, Jacksonville, FL
1996 - 2000
SALES ASSOCIATE
• Developed loyal customer base and increased sales volume through personal attention to customer:
- Maintained detailed record of individual customers' buying habits and preferences.
- Contacted customers to notify them of special sales and new merchandise shipments.
- Sent thank-you notes for patronage, and cards on special occasions.
• Acquired an expertise in customer service and "closing the sale."
• Consistently exceeded sales goals, receiving 10 "Top Sales Associate" awards.
• Successfully completed 2-day sales training orientation.

Helix Dance Company, Tallahassee, FL
1986 - 1996
OWNER / MANAGER
• Choreographed and taught acrobat, tap, jazz, ballet and aerobic classes to 200 students (15 classes per week) ranging from three years to twenty-one years.
• Compiled and authored monthly newsletters for students.
• Designed and created entire content, photo and ad lay out and design for annual dance review magazines.
• Coordinated and staged annual dance reviews which included props, music, lighting, costume design, ticket design, selling ads, scheduling and presentations.
• Danced professionally on the road and in other countries which added to promotion of business and increased student enrollment.
• Attended two national dance conventions per year.

Hanna Barbera, Mexico City, Mexico
1980 - 1986
DANCER / PERFORMER / GYMNAST
"YABBA DABBA DOO"
• Traveled with dance company for performances in Europe, South Africa, and Asia.

EDUCATION

University of Florida, Tallahassee, FL
2001
B.A., HUMAN RESOURCES
GPA: 3.5, • Dean's List, All Semesters

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SUMMARY

Dynamic pharmaceutical sales representative with demonstrated track record of progressive responsibilities and promotions. Excellent sales achievements, winning numerous President's Awards and individual and team awards. Proficient customer relationship management, establishing customer loyalty and delighting customers. Strong product knowledge consistently achieving high test scores and evaluations. Strong team leader and individual contributor.

PROFESSIONAL WORK HISTORY

Lange Laboratories, Inc., Nutley, NJ
1966 - Present
Medical Representative
2001 - Present
• Product Performance and National Ranking Report, June 2002, Region Rank # 2; National Rank # 23.
• Demonstrated ability to exceed customer expectations, building and strengthening customer loyalty.
• Exceptional product knowledge as demonstrated by consistent achievement of high test scores and outstanding managers evaluations.
• Strong communication skills, including identifying client needs, resolving conflict, creating win-win solutions and closing sales.

Cardiovascular Specialist
1998 - 2001
• Initiated maximum territory coverage in collaboration with 8 teams.
• Coordinated and improved sales of Coreg, Demadex and Xenical effectively utilizing team strengths.
• Successfully mentored 5 PC-2 Representatives.
• Prepared and conducted individual and group training sessions on products.
• Proactively resolved conflict and concerns, steadfastly improving client relationships.

PC-1 Representative
1996 - 1998
• Led and coordinated team to achieve significant sales and customer service results.
• Increased customer loyalty through proactive communication and sales strategies.

Territory Representative
1982 - 1996
Medical Center Representative
1969 - 1982
Capitol City Representative
1974 - 1976
Capitol Division Chain & Wholesale Coordinator
1970 - 1982
Territory Representative
1966 - 1969
• Selected to implement 6-month pilot marketing program for physician's office supplies.
• Established and maintained 6 wholesale and chain headquarted accounts while successfully performing Medical Center Representative duties.
• Initiated and developed strong product knowledge and established excellent customer relations.

AWARDS

• Individual Special Achievement Award, 2000
• Team Special Achievement Award, 1997
• President's Achievement Award, 1988, 1984, 1977, 1972

EDUCATION

Pennsylvania State University
1960
Bachelor of Science

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales professional with 2 years of medical sales experience, combined with a 9-year history as a research scientist in a laboratory environment. Varied background involves research in molecular biology, protein chemistry, and immunology. Extensive technical expertise in the areas of DNA and RNA analysis, protein purification, and antibody development. Sales experience includes cold calling to secure new business, managing existing accounts, developing client needs assessments, conducting presentations, meeting and exceeding sales goals and quotas, customer support, resolving client problems, developing business relationships, and building a high degree of credibility and integrity in a highly competitive industry. Computer skills include Microsoft Windows 98 and Microsoft Office (Word, Excel, PowerPoint, and Outlook Express), and DNA analysis programs.

EXPERIENCE

Octagon Laboratories, Little Rock, AR
2001 - Present
Account Manager
Managed approximately 30 clinical accounts and 100 research accounts, while securing new business from the sale of flow cytometry and immunology reagents throughout a seven state territory (South Central). Called on physicians, laboratory managers, and laboratory technicians, as well as primary investigators within clinical and research institutes, hospitals, and biotech companies. Negotiated contracts up to $15,000. Reported to the vice president.
• Expanded territory responsibility by taking on two additional states.
• Contributed to an account's 200% increase in sales which was 190% of plan.
• Achieved 105% of sales plan for growth of the entire territory.
• Organized and participated in vendor shows to promote products and facilitate product information, while manning booths at larger shows such as the BioResearch Product Faire.

Geo Professional Services, San Antonio, Texas
2000 - 2001
Account Manager
Maintained sole responsibility for selling temporary services and direct placements within the scientific and technical marketplace. Managed accounts throughout a territory in San Antonio and surrounding areas. Called on laboratory managers, human resource managers, production and quality control managers, business owners, and directors of operations. Industries represented included pharmaceutical, biotechnology, chemical, plastics and polymers, specialty chemicals, petrochemicals, petroleum, environmental, and agricultural.
• Achieved approximately 145% of plan for number of placements for a six-month goal.
• Attained 166% of plan for number of outside sales calls during the month of November.

Cancer Center, Dallas, Texas
2000 - 2000
Research Scientist
Used molecular biology techniques to detect SNPs or mutations associated with breast cancer and adult onset diabetes.

Maxwell Lab, Inc, Richmond, Virginia
1996 - 2000
Research Scientist - Product Development
Hired specifically to research and develop a second-generation kit for the detection of Entamoeba histolytica by immunohistochemistry. Attended trade shows and provided customer technical support. Interacted with research scientists, physicians, and other personnel at clinical and research laboratories.
• Participated on a Product Development Team in collaboration with the University of Virginia and research centers in Bangladesh and South Africa in the development of this kit.
• Met FDA approval within 4 years and is currently on the market and available to consumers.
• Recognized as the best kit on the market for the detection of Entamboeba histolytica.

University of Texas, Austin, Texas
1993 - 1996
Coordinator and Lead Lab Instructor

Lewisville Aquatic Ecosystems Research Facility, Lewisville, Texas
1991 - 1993
Technician

EDUCATION

University of North Texas, Denton, Texas
1996
M.S., Molecular Biology

University of North Texas, Denton, Texas
1992
Bachelor of Science, Chemistry
Graduated cum laude

Sales Training: Conceptual Selling - Miller Heiman
2000

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MEDICAL SALES AND MARKETING

Sales and marketing professional offering over 12 years of experience utilizing a variety of professional skill sets. Background reflects strengths in launching new products and services, establishing and growing a loyal customer base and turning underachieving territories into highly profitable business enterprises within extremely competitive markets. Display professionalism and high levels of integrity as a front-line corporate representative. Build lasting customer and business relationships through service excellence, open communications and exemplary business protocol. Qualified to present, negotiate and secure contracts with large revenue producing accounts. Possess extensive contacts throughout the healthcare industry. Looking for new career challenges where a top producing sales professional will immediately expand market share, create value and increase overall profitability.

PROFESSIONAL EXPERIENCE

Manning Medical Corporation, St. Louis, MO
1990 - Present
Area Sales Manager
Represented the nation's largest manufacturer in the sale of turnkey diagnostic imaging equipment such as Magnetic Resonance Imaging (MRI), Positron Emission Tomography (PET) and Computerized Tomography (CT). Managed central US sales territory. Directly managed, continued to build upon and maintained 50+ major accounts. Led a sales team of 3 full-time account executives.

• Targeted, marketed and prepared comprehensive presentations utilizing vast experience selling diagnostic imaging equipment.
• Evaluated current equipment and demonstrated ways to integrate cutting-edge technological equipment that create value.
• Designed effective marketing campaigns to assist customers in generating higher utilization of diagnostic services.
• Negotiated long-term, multi-million dollar MRI, PET, CT and Lithotripsy agreements and joint ventures with hospital administration, radiology management, clinics and physician groups.
• Represented Image at Certificate of Need Review Board meetings required by the State Health Planning Agency; remained well informed on current regulations and served as expert speaker on equipment and industry topics.
• Selected to participate in strategic and budget planning with the Regional Management Team.
• Built strong business relations and worked with radiologist, orthopedic surgeons, neurologist and neurosurgeons.
• Consulted and coordinated efforts with over 100 technologists and 50 drivers providing diagnostic services to over 100 hospitals and clinics.
• Provided leadership and training to newly hired account executives and continued to facilitate creative sales strategies.

- Built sales territory from $3M in annual revenue in 1990 to $23M in annual revenue in 2001.
- Ranked Top 5 of total revenue producing sales representative company-wide.
- Achieved and exceed total sales quotas annually, 1990 to present.
- Signed many national and health system accounts constituting 10% of current annual company revenue.
- Consistently increased region sales revenues by 18-25% per year.
- Recognized for discovering several new profitable target markets.
- Instrumental in company growth from 60 diagnostic systems in 1990 to over 450 systems to date.
- Successfully managed a telemarketing department consisting of 9 personnel from 1993-1995.

Bradford Business Associates, St. Louis, MO
1989 - 1990
Business Systems Sales Representative
Sold a full line of copiers and fax equipment for this Xerox Authorized dealer. Secured sales with small-large businesses, non-profit organizations, government agencies, hospitals, and other healthcare industry related enterprises.

• Instrumental in acquiring multiple new and high dollar sales with major corporations.

EDUCATION

St. LOUIS UNIVERSITY, St. Louis, MO
B.A., Marketing

MISSOURI COLLEGE, St. Louis, MO
Associate

PRWRA Barbara Adams - Career Pro Plus - Macon, GA 31204 - careerproplus.com - CareerPro20@aol.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Healthcare Professional with nine years experience in sales, marketing, and management in the medical industry. Identify and implement strategies to reduce costs, increase revenues, strengthen customer relationships, improve business processes, and drive profitable growth. Develop and increase client base by implementing targeted sales strategy. Build on technical background and product knowledge to understand customer needs and concerns and recommend solutions.

PROFESSIONAL EXPERIENCE

Spirit Hospitals, Tampa, FL
1996 - Present
Area Case Manager
• Market and sell acute care services to physicians and other healthcare professionals in medical office, hospital, and clinical settings. Oversee territory covering two counties, serving seven hospitals and coordinating efforts with a ten-member sales team. Serve as one of two Registered Nurses in their system.
• Plan and implement targeted sales activities to build and maintain business. Emphasize value-added services in a market dominated by well-capitalized competitors.
• Resurrect inactive accounts through consistent sales calls. Increased territory revenue three-fold within one year.
• Deliver a 50% increase in account referrals. Maintain a high conversion rate based on each individual hospital's criteria.

Health Services, Tampa, FL
1996 - 1998
Professional Liaison/RN
• Worked with managed care providers on various projects, and analyzed their needs and provided solutions based on background and experience.
• Increased revenues through development and streamlining of operational policies and procedures.
• Initiated sales and marketing strategies to grow managed care companies' business. Interviewed and hired case managers as needed.
• Developed and implemented in-house training of staff for coordinated care management.

The Insurance Group, Tampa, FL
1995 - 1996
Clinical Review Specialist
• Marketed and sold products/services in four counties to hospitals, physicians, surgeons, and other healthcare providers. Maintained 100+ physicians in database with over 50% referring business on a continuous basis.
• Achieved top national sales ranking, #10 out of 50 in the company in 1997, along with achieving top state sales ranking, #3 out of 14 in the company in 1997.
• Presented products and services, answered technical questions. Developed and presented slide presentations customized for each prospective client.
• Established relationships with health care professionals.

Health Care Offerings of Florida, Tampa, FL
1993 - 1995
Health Services Coordinator
• Reviewed and monitored medical and hospital statements for accuracy in providing cost containment. Received Significant Achievement Award (in 1995 and 1996) for saving the company $1.6 million in Workmen's Compensation claims.
• Selected to head the Diversity Committee's team project promoting multicultural understanding and standardization of managed care policies. Served on consultant group project.
• Developed and established policies and procedures for claim payment based on medically acceptable practices. Coordinated efforts with bill payment team.
• Maintained and kept current database providing information on medical trends, acceptable/unacceptable practices, and unscheduled procedures. Worked with company adjusters, attorneys, and claims department personnel providing recommendations related to specific cases.

EDUCATION/CERTIFICATIONS

University of Phoenix (Distance Learning)
Completed 3½ years of Bachelors of Science degree program

Manatee Community College
Associate of Science Degree in Nursing

Tulane University, New Orleans, LA
Course of Study: Biological Sciences

Florida, Active, RN
AIDS/HIV Certification
Advanced Cardiac Life Support Certification
Basic EKG and 12-Lead EKG Certification
Intra-Aortic Balloon Pump Certification

CONTINUING EDUCATION COURSES

• Graduate Level Nursing Courses, Cardiac Rehabilitation, Critical Care Studies, IABP
• Various continuing education courses/in-services/seminars as required to remain licensed in the state of Florida

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Men's merchandise fashion coordinator with over 18 years of experience researching and buying men's fashions. Demonstrated success in marketing strategies, trend analysis, buying, negotiating, merchandising, and promotion in rapidly changing and highly competitive environment.

EXPERIENCE

Fredrick's, Inc., Ballerford, KY
1998 - Present
Men's Merchandise Fashion Coordinator
Led company fashion direction for young men's target market reporting directly to company President. Researched fashion, color, trends, and products, traveling to New York, Los Angeles, and Europe. Facilitated fashion concept development meetings. Directed design, development, and production of product knowledge information. Conducted retail sales staff training sessions.

Determined and communicated to retail outlets signing recommendations, fixture needs of products, and point-of-sales strategies. Teamed with marketing and visual departments to ensure effective merchandising and visual display presentations at store level. Researched new marketing methods in an ongoing effort to increase impact on target customer.

• Generated $30 million out of $100 million in total revenues. Gross margin of 5 departments exceeded that of total men's departments by 1-4% average.
• Increased men's department revenues from $12 million to $100 million and from 100 stores to 400 stores in 11 years.
• Developed successful and profitable private label cologne, 'Allure.'

Fredrick's, Inc., Ballerford, KY
1995 - 1998
Merchandise Buyer
Performed all merchandise purchasing, planning and promotional strategy to maximize sales volume, gross margins, and inventory turnover for assigned departments in all retail outlets nationwide.

• Achieved annual sales volume in excess of $25 million as result of highly-effective management.
• Maintained high purchasing standards through proper training of 5 assistant buyers.

Fredrick's, Inc., Ballerford, KY
1983 - 1995
Assistant Buyer / Classification Merchandiser / Assistant Manager

TRAINING/EDUCATION

• MS Word • MS Excel • MS Outlook
• Lotus • Retail negotiating • Communication
• Time management • Teambuilding • Leadership

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Extensive experience in all aspects of merchandising and product development in the fashion industry.
• Proven success in meeting and exceeding sales potential.
• Highly proficient in managing all aspects of the store including displays, employee training, and inventory control.
• Adept at dealing with diverse clientele and upper-level management.

EXPERIENCE

Maxwell Women's Fashons, Riverside, NY
1999 - Present
Brand Partner and Co-Sales Manager
Handled merchandise placement and presentation. Enforced store and company standards, windows, displays, and fixtures. Monitored target sales totals. Reviewed sales figures and prepared month, season, and year projections. Managed employee performance evaluations and incentive programs to increase employee productivity.
• Achieved maximum sales potential through timely execution of all company merchandising directives and strategies.
• Assisted store sales manager in daily operations including inventory control and management, payroll, and training new hires.

Sports Company, New York, NY
1998 - 1999
District Merchandise Coordinator
Coordinated new groups on selling floor. Set responsibilities and goals for selling specialists. Conducted product seminars for department store's staff. Reinforced best appearance and location given to Gianni by each store.
• Maintained sales performance in three departments including misses, women's, and petites in nine Long Island stores.
• Acted as liaison between department managers and buyers.

Macy's, East Manhasset, NY
1992 - 1998
Executive Trainee/Assistant Manager
Coordinated floor merchandise. Managed departmental inventory for shortages. Provided job training, scheduling, merchandising, and customer service.
• Supervised staff of 15 employees.
• Evaluated sales objectives and achieved optimized sales potential.

EDUCATION

Queens College, Flushing, NY
1999
Bachelor of Arts, Accounting

PRWRA Kristen Coria - ResumesAP@aol.com - Accounting Paradigms

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES • MERCHANDISING • PHARMACEUTICALS

· Strong orientation in customer service/satisfaction; excellent communication and negotiation skills. Demonstrate creativity, initiative, good judgment and the ability to express thoughts clearly and simply. Conscientious, accurate and intuitive. Identify and resolve problems using available resources.
· Excellent organizational and time management skills. Streamline operations for optimal efficiency and productivity. Prioritize workload and meet deadlines. Dependable follow-through. Reliable working independently as well as in a team. Learn new skills rapidly. Gather facts and data to make informed decisions.
· Noteworthy interpersonal aptitude and people-oriented. Verbally fluent. Readily establish rapport with individuals from diverse backgrounds and all professional levels. Use people skills to build involvement and increase participation.
· Courteous telephone manner. Honor confidential nature of information.
· Knowledgeable in computer applications.

EMPLOYMENT HISTORY

The Aerobic Center
1994 – 1995 and 2001 – Present
PERSONAL FITNESS TRAINER, Lynchfield and Greensburg, Pennsylvania (2001 – Present)
FRONT DESK ATTENDANT, Greensburg, Pennsylvania (1994 – 1995)
· Dedicated to providing enthusiastic and dynamic service to the public. Poised, tactful, patient and personable. Provide one-on-one instruction as well as group guidance. Ensure safety and comfort of clients in fitness center.
· Represent employer in a professional manner and appearance. Present health benefits of maintaining a regular exercise routine and promote fitness to audiences of various ages in schools, senior centers, etc. with the goal of generating new members.
· Instruct clients in correct use of equipment to obtain maximum benefit. Listen to needs of clients and create individualized program to address specific areas of interest.
· Commended by employer for going the extra mile to ensure client satisfaction, going all-out in performance of duties and attending to regular maintenance of equipment.
· Courteously answer phones, schedule sessions and answer questions. Organize and maintain client profile system.
· Accurately handle payment transactions for memberships (new and renewal) and promote other services offered by the gym. Enter records into computer database to keep information up-to-date.

Swarowski Crystal – Arlington, Virginia
seasonal, 1994 – 1996
MERCHANDISING REP
· Serviced accounts in Pittsburgh region at Saks Fifth Avenue, JC Penney, Kaufmanns and Lazarus. Restocked jewelry; reorganized display cases and stock drawers; monitored inventory.
· Educated customers regarding jewelry information.
· Informed jewelry managers of new merchandise and specials. Collaborated on sales flow and recommendations for improvements. Entrusted by supervisors to implement changes.

CERTIFICATION

AFAA Personal Trainer Certification
AIFE Older Adult Certification
Silver Sneakers Fitness Instructor
Arthritis Foundation YMCA Aquatic Instructor
Exercise Etc. Children’s Fitness CEU’s

EDUCATION

Diploma, Fashion Merchandising, 1986, Mercyhurst College – Erie, Pennsylvania
Coursework topics: Marketing • Merchandising • Accounting • Retail Sales • Management

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Professional with over 10 years experience in retail and wholesale managment, plus 9 years experience in retail buying. Oversee international exposure in sales and marketing, merchandising, product development, and buying of high-end products. Handle total profit and loss responsibility, forecast sales, and develop incentives and contests, procurement, advertising and promotions, domestic and international contract negotiations, public relations, inventory management, selection of displays and packaging materials, develop presentations to highlight products, and attend shows to introduce new products. Reputation for hands-on manager who leads team to exceed projections.

EXPERIENCE

Goldman and Frank, Boca Raton, FL
1993 - Present
Senior Sales, Marketing, and Merchandising Manager
Manage all operations and maintain total profit and loss responsibility for a $10 million wholesale business selling precious jewelry to retail chain stores throughout the Northeast United States and Canada. Major accounts include JC Penney and Mervyn's of California. Contracts range from $200,000 to $2 million. Supervise sales executives and interact with buyers.
• Achieved 142% of sales plan in 1999, 140% in 1998, and 175% in 1997.
• Ranked #2 nationwide with a 50% smaller territory.
• Reduced returns by negotiating a matching policy.
• Developed a new line of jewelry that was marketed to high-end retailers.
• Provided guidance to the graphic designers who created the corporate logo.
• Represented the company on QVC with sell-through of products offered.

Ferndale Corporation, Boston, MA
1989 - 1993
Director of Product Development and Merchandising
Maintained dual responsibility for product development activities from inception through production, and for determining merchandising presentations for clients based on needs assessments for six sample lines, totaling $8 million in annual sales.
• Produced up to 500 sketches for new product lines.
• Reduced the number of samples and used lines throughout retail stores with similar needs.
• Established a sales training program that produced stronger lines and increased sales.

FJK Corporation, Toronto, Canada
1984 - 1989
Buyer
Purchased up to $8 million annually in sterling silver, gold, and costume jewelry, as well as giftware. Interacted with designers, as well as jewelers and managers at the factory level. Achieved a 22% increase in overall gross margin and attained 110% of plan.

Octagon, Inc., Toronto, Canada
1981 - 1984
Buyer
Grew the business from 10 lines to 60. Attended fashion shows in Paris and Milan.

EDUCATION

George Brown College, Toronto, Canada
Merchandising, Fashion Design, and Marketing Degree

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Thomas Mack
44720 Howard Drive, Winston-Salem, NC 10635 / Tel# (204) 555-7628 Email: thomasm@myisp.com

National Account Manager

PROFILE

Successful healthcare account manager with 16 years experience and a proven record for increasing sales and market share while providing exceptional customer service and follow-through. Skilled at developing and maintaining positive and professional relationships with healthcare professionals. History of identifying and capturing market opportunities to accelerate expansion, increase revenues, and improve profit contributions. Extensive background in product marketing, account management, and customer retention.

SKILLS AND ABILITIES

· Create partnerships and liaisons to achieve outstanding results in healthcare sales.
· Develop innovative strategies to explain and illustrate major product benefits.
· Allocate corporate resources maintaining cost effectiveness, displaying creativity, and utilizing initiative to realize company goals.
· Motivate, coordinate, and lead teams to listen to customers’ needs, match needs to product benefits, and develop solutions that offer the best result for all parties.
· Interact with medical, paramedical, and pharmacy managers to establish credibility, build rapport, and create strong working relationships.
· Use initiative and creativity to develop cost effective solutions to realize company goals.

EXPERIENCE

HELIX INTERNATIONAL, Charlotte, NC
1998 - Present
National Account Manager
Managed national territory, marketing major healthcare product lines to primary care physicians and specialists including Psychiatrists, Cardiologists, Neurologists, ObGyn and Rheumatologists.
· Partnered with supplies distributor to achieve the second highest market share in the nation.
· Employed direct, aggressive campaigns to attain top market share in all drug categories.
· Received Managed Care, High Market Share Growth, and other achievement awards.
· Negotiated million-dollar contracts with Directors of Pharmacies for major hospital groups.
· Marketed to residency and in-services programs to increase product awareness.

SFB PHARMACEUTICALS, INC., Winston-Salem, NC
1993 - 1998
Pharmaceutical Sales Representative
Marketed and sold medications to hospitals, pharmacies, and clinics, meeting with administrators, physicians, nurses, and pharmacists. Targeted decision makers in major health maintenance groups and insurance plans. Supervised regional sales operations for over 200 accounts.
· Signed national health system accounts constituting 10% of annual company revenue.
· Highest national sales performer for Atacand/Atacand HCT, Zestril, Toprol XL, and Nexium.
· Provided field-based sales experience to strengthen national strategic and budget planning.
· Built strong business relations directly with healthcare workers to better understand customer needs.

OCTAGON, INC., Asheville, NC
1990 - 1993
Account Executive
Represented the nation’s largest manufacturer of turnkey diagnostic imaging equipment. Managed the Southern sales territory – the largest and most profitable territory in the region. Directly managed and grew over 50+ major accounts. Led a sales team of three full-time account representatives.
· Built sales territory from $3M in annual revenue in 1990 to $13M in annual revenue by 1993.
· Targeted, marketed, and prepared comprehensive presentations to demonstrate ways to integrate cutting-edge diagnostic imaging equipment.
· Negotiated long-term, multi-million dollar MRI, PET, CT, and Lithotripsy agreements in joint ventures with hospital administration, radiology management, clinics, and physician groups.
· Designed effective marketing campaigns to generate higher utilization of diagnostic services.
· Trained newly hired account executives to facilitate creative sales strategies.

ACME RESOURCES, Asheville, NC
1986 - 1990
Sales Associate
Marketed and sold acute care services to physicians and other healthcare professionals in medical office, hospital, and clinical settings. Maintained territory serving seven hospitals and coordinated efforts with a 10-member sales team.
· Planned and implemented targeted sales activities to build and maintain business, emphasizing value-added services in a market dominated by well-capitalized competitors.
· Resurrected inactive accounts through consistent sales calls, tripling revenue in one year.
· Delivered a 50% increase in account referrals. Maintained a high conversion rate based on each individual hospital’s criteria.

EDUCATION

Master of Business Administration, 1992
Chapel Hill University, Asheville, North Carolina

Bachelor of Science (Biology), 1986
Carolina College, Charlotte, North Carolina

TRAINING AND CERTIFICATION

Pharmaceutical Sales Training in Cardiovascular Diseases
Pharmaceutical Sales Training in Pain Management
Accreditation (A.P.M.R.)
Pharmaceutical Manufacturers RepresentativesDrew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Senior Level Manager with over 19 years experience in sales, account management and operations. Handle strategic marketing and advertising, human resources management, personnel training, contract negotiation, budget development/administration, inventory and logistics. Motivate team members to meet and exceed established goals.

CAREER ACCOMPLISHMENTS

- Spearheaded and administered strategic marketing and advertising campaign, resulting in 40% increase in annual sales, growing Office Products' fiscal revenues to over $1.5 million.
- Conceptualized and launched start-up operations for new sales region, building sales to $500,000 in 1-year timeframe.
- Turned around underachieving, understaffed facility through restructuring of customer service processes, implementation of automatic dispatching system and recapture of $300,000 in lost contracts in less than 12 months. Revenues grew consistently by 15% per year.
- Received award six times in recognition of achieving 115% of annual sales goals.
- Instituted measures at poorest performing facility in the U.S. into "Branch of the Year."

PROFESSIONAL EXPERIENCE

Zane Company, San Diego, CA
2000 - Present
National Account Manager
Oversee activities leading to the location and cultivation of new accounts, dealers, distributors and VARs, for manufacturer of pressure sensitive polypropylene sleeves and pockets, and self-laminating products.
- Manage marketing and advertising campaigns, staff development, product promotion, and inventories.
- Develop and foster interpersonal relationships with executives, resulting 70% success rate of new account development.
- Launch product promotions, establishing successful business relations in printing, publishing, entertainment and media replication markets.

SFB, San Francisco, CA
1999 - 2000
Manager - Business Development/Technical Marketing
Managed and monitored sales, marketing and operational activities for major binding equipment, laminating and office products manufacturer and supplier. Selected to participate in corporate sponsored Strategic Management Course for Corporate Development.
- Spearheaded, developed and built start-up operation to expand territory, resulting in location and capture of new third party service companies.
- Developed and administered direct national accounts such as Kinkos and Office Max.

SFB, San Francisco, CA
1997 - 1999
National Field Operations Manager
- Managed operations supporting success of 110 field engineers, 6 regional managers and 45 subcontractors in the U.S. and Canada, with $18 million in annual revenues.
- Remained responsible for the management and administration of P&L operations, establishment of engineer revenue quotas and supervision of budgetary line-item expenses.

SFB, San Francisco, CA
1995 - 1997
District Service Manager
- Maintained responsibility for the supervision and support of 20 field engineers in a 7-state district, as well as Alberta, Canada.
- Achieved sales quotas up to 115%, continuous annual revenues in excess of $3 million.
- Key member of team responsible for developing and servicing major corporate accounts.

SFB, San Francisco, CA
1992 - 1995
Branch Technical Manager

SFB, San Francisco, CA
1989 - 1992
Field Engineer

Jaybird Corporation, San Francisco, CA
1987 - 1989
Shift Supervisor
Oversaw the activities of manufacturing personnel, as well as equipment maintenance for blow molding operation. Ensured team members remained in compliance with all health and safety regulations, as well as met or exceeded production quotas.

United States Navy
1983 - 1987
Petty Officer 2nd Class
Developed and utilized knowledge of personnel management and training, including scheduling and evaluations of assigned staff members. Remained responsible for ensuring the health, welfare and security of all subordinates. Maintained U.S. Military Secret Security Clearance.

EDUCATION AND TRAINING

University of California, San Francisco
B.S., Business Administration
Completed coursework in: Accounting, Business Management, marketing, Economics, Sociology, Trigonometry and Geometry

Associates Degree in Electronics - U.S. Navy

-Strategic management course for Corporate Development - State College
-Strategic Selling and Negotiating of Professional Services - State College
-Best practices of Service Pricing and Marketing - State College

PRWRA Lea Clark - Clark & Associates - Macon, GA 31206 - lclark352001@cox.net

Thomas Mack
44720 Howard Drive, Winston-Salem, NC 10635 / Tel# (204) 555-7628 Email: thomasm@myisp.com

National Account Manager

PROFILE

Successful healthcare account manager with 16 years experience and a proven record for increasing sales and market share while providing exceptional customer service and follow-through. Skilled at developing and maintaining positive and professional relationships with healthcare professionals. History of identifying and capturing market opportunities to accelerate expansion, increase revenues, and improve profit contributions. Extensive background in product marketing, account management, and customer retention.

SKILLS AND ABILITIES

· Create partnerships and liaisons to achieve outstanding results in healthcare sales.
· Develop innovative strategies to explain and illustrate major product benefits.
· Allocate corporate resources maintaining cost effectiveness, displaying creativity, and utilizing initiative to realize company goals.
· Motivate, coordinate, and lead teams to listen to customers’ needs, match needs to product benefits, and develop solutions that offer the best result for all parties.
· Interact with medical, paramedical, and pharmacy managers to establish credibility, build rapport, and create strong working relationships.
· Use initiative and creativity to develop cost effective solutions to realize company goals.

EXPERIENCE

HELIX INTERNATIONAL, Charlotte, NC
1998 - Present
National Account Manager
Managed national territory, marketing major healthcare product lines to primary care physicians and specialists including Psychiatrists, Cardiologists, Neurologists, ObGyn and Rheumatologists.
· Partnered with supplies distributor to achieve the second highest market share in the nation.
· Employed direct, aggressive campaigns to attain top market share in all drug categories.
· Received Managed Care, High Market Share Growth, and other achievement awards.
· Negotiated million-dollar contracts with Directors of Pharmacies for major hospital groups.
· Marketed to residency and in-services programs to increase product awareness.

SFB PHARMACEUTICALS, INC., Winston-Salem, NC
1993 - 1998
Pharmaceutical Sales Representative
Marketed and sold medications to hospitals, pharmacies, and clinics, meeting with administrators, physicians, nurses, and pharmacists. Targeted decision makers in major health maintenance groups and insurance plans. Supervised regional sales operations for over 200 accounts.
· Signed national health system accounts constituting 10% of annual company revenue.
· Highest national sales performer for Atacand/Atacand HCT, Zestril, Toprol XL, and Nexium.
· Provided field-based sales experience to strengthen national strategic and budget planning.
· Built strong business relations directly with healthcare workers to better understand customer needs.

OCTAGON, INC., Asheville, NC
1990 - 1993
Account Executive
Represented the nation’s largest manufacturer of turnkey diagnostic imaging equipment. Managed the Southern sales territory – the largest and most profitable territory in the region. Directly managed and grew over 50+ major accounts. Led a sales team of three full-time account representatives.
· Built sales territory from $3M in annual revenue in 1990 to $13M in annual revenue by 1993.
· Targeted, marketed, and prepared comprehensive presentations to demonstrate ways to integrate cutting-edge diagnostic imaging equipment.
· Negotiated long-term, multi-million dollar MRI, PET, CT, and Lithotripsy agreements in joint ventures with hospital administration, radiology management, clinics, and physician groups.
· Designed effective marketing campaigns to generate higher utilization of diagnostic services.
· Trained newly hired account executives to facilitate creative sales strategies.

ACME RESOURCES, Asheville, NC
1986 - 1990
Sales Associate
Marketed and sold acute care services to physicians and other healthcare professionals in medical office, hospital, and clinical settings. Maintained territory serving seven hospitals and coordinated efforts with a 10-member sales team.
· Planned and implemented targeted sales activities to build and maintain business, emphasizing value-added services in a market dominated by well-capitalized competitors.
· Resurrected inactive accounts through consistent sales calls, tripling revenue in one year.
· Delivered a 50% increase in account referrals. Maintained a high conversion rate based on each individual hospital’s criteria.

EDUCATION

Master of Business Administration, 1992
Chapel Hill University, Asheville, North Carolina

Bachelor of Science (Biology), 1986
Carolina College, Charlotte, North Carolina

TRAINING AND CERTIFICATION

Pharmaceutical Sales Training in Cardiovascular Diseases
Pharmaceutical Sales Training in Pain Management
Accreditation (A.P.M.R.)
Pharmaceutical Manufacturers Representatives

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Natural Gas Marketing Professional with over 13 years experience specializing in purchasing, gathering, transportation, and marketing throughout the Mid-Continent and Gulf Coast area. Strong customer relations individual with a background calling on major decision makers representing key accounts, using consultative techniques throughout a multiple level process, and negotiating profitable contracts. Create and implement persuasive account strategies in a competitive marketplace, develop new business, and grow accounts. Involved in acquisitions, new well development, contract administration, gas control, and imbalance coordination.

EXPERIENCE

Helix International, Houston, Texas
1996 - Present
Marketing and Sales Manager
Generate the sale of natural gas marketing services and act as an agent for accounts throughout the Mid-Continent and Gulf Coast area. Call on presidents, vice presidents, business owners, and marketing directors who represent independent natural gas producers. Purchase spot and long-term gas supplies. Reported to the President until reorganization in 1998 and now to the Vice President of Supply.
• Grew accounts from zero to over 20 customers within the first year, using contacts to bring accounts on board.
• Enabled company to market over 50 million cubic feet per day throughout a two-year contract and receive prepayment on this account.
• Assisted producers with natural gas acquisitions.
• Handled negotiations and contract administration for several new well connects (included auditing daily production for imbalance penalties).
• Initiated and set-up lines of credit for customers that generated increases in gas purchases.
• Participated on a team that grew the company from 30 to 100 employees, with personal responsibility for resolving problems within various departments.

World Management Concepts, Houston, Texas
1990 - 1996
Vice President
Managed all operations of the spot marketing department with primary focus on Mid-Continent and Gulf Coast production and marketing. Emphasized drilling operations, visited sites, and interacted with superintendents and pipeline field personnel. Coordinated tie-ins for new wells. Supervised an office administrator, contract administrator, and accountant. Oversaw contract administration. Reported to the President.
• Built all accounts for this start-up business to an estimated monthly revenue in excess of $1 million.
• Developed a productive department by implementing controls to maintain overhead, establishing policies and procedures, and initiating a staff development training program.
• Oversaw gas control for the building of a pipeline, as well as gas balancing for the system.
• Served as agent for most producers.

Geo Consultants, Houston, Texas
1987 - 1990
Manager
Coordinated and directed all operations of the Gas Supply Department in the satellite office. Supervised two contract administrators and front desk clerk. Gained thorough understanding of the operations of a gas marketing department, with a broad range of responsibility.
• Assisted Vice President with all coordinating and purchasing of natural gas.
• Built a portfolio of smaller independent accounts for this start-up company.

Lincoln, Beale & Frank, Houston, Texas
1986 - 1987
Gas Acquisition Analyst
Assisted buyers in all areas of purchasing natural gas for start-up of the Houston supply office. Plotted new wells, produced marketing letters, maintained records of new wells being drilled, and handled contract administration and customer service activities.

COMPUTER KNOWLEDGE

• Microsoft Windows 95 and Word
• Internet Proficient

AFFILIATIONS

Houston Energy Association
- Officer on the Board of Directors

Natural Gas Association of Oklahoma

National Energy Services Association

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales and Account Management Professional

· With more than 15 years experience selling high ticket products to high-net-worth clientele.
· Proven track record achieving top ranking for sales while exceeding sales plan, currently the #1 sales consultant with a Mercedes-Benz dealership.
· Earned four promotions over six years with previous company.
· Communicated throughout career with physicians, dentists, attorneys, oil and gas executives, chief executive and financial officers, presidents, vice presidents, business owners, financial advisors, educational administrators, certified public accountants, architects, interior designers, and management professionals.

EXPERIENCE

MERCEDES-BENZ HOUSTON GREENWAY – Houston, Texas
2000 to Present
New Car Sales Consultant
Generated the sale of Mercedes-Benz automobiles and negotiated contracts that range from $30,000 to $140,000.
Major Accomplishments:
· Achieved as high as 200% of monthly sales quota for number of cars sold.
· Sold 140 units and attained $216,406 in gross profit in 2003.
· Created an account base of approximately 600 clients and built a strong repeat and referral business, working from ground zero.
· Progressed in ranking for sales every year with company, achieving Top Three the fist year, Top Two the second, and maintaining the #1 position for sales since third year.
· Secured Platinum Achiever Award for attaining 102% of plan for Customer Service Index, which tracks customer experience during sales process.

TWEETER (Tweeter purchased Home Entertainment, Inc. in 1999) – Houston, Texas
1984 to 2000
Group Manager (1999 to 2000)
Managed sales and marketing, profit and loss, inventory management, and personal management operations at four specialty electronics stores in Houston following the purchase by Tweeter and during a transition period. Focused on one market and its growth capabilities. Supervised four store managers with $15 million in total gross revenue sales. Negotiated contracts that ranged from $10,000 to $50,000.

Operations Manager (1998 to 1999)
Coordinated and directed seven stores and supervised seven managers in the Houston and Dallas market, producing $18 million in annual gross sales.

Store Manager (1991 to 1998)
Managed largest location with $4.6 million in sales and supervising up to 24 employees.

Assistant Manager / Sales Representative (1984 to 1991)
Generated sales on retail floor, ranking in Top Ten for sales. Promoted in 1988 to assistant manager while still maintaining sales responsibilities at two locations and securing ranking in Top Five.
Major Accomplishments:
· Achieved as high as 117% of personal monthly sales plan, securing business with clients from Coco Cola Foods, Churrasco’s Restaurants, and Compaq.
· Team achieved #1 Ranking for top sales.
· Opened new stores and managed a remodeling project and implemented a new business model, keeping stores open and achieving a 5% to 10% growth in sales, which was better than expected and consistent with previous sales.

AREAS OF EXPERTISE

Assessing client needs and offering options
Smart and strategic selling
Managing existing accounts
Building a network
Developing a referral base
Driving revenues
Building and nurturing client/business development relationships
Planning and conducting polished presentations
Overcoming objections and closing sales
Creating marketing strategies
Resolving problems
Utilizing knowledge of profit and loss

EDUCATION AND TRAINING

SAN JACINTO COLLEGE – Completed 66 credit hours toward Associate of Applied Science

TWEETER SALES DEVELOPMENT TRAINER TRAINING – Taught sales development training

BLANCHARD MANAGEMENT TRAINING – Train the Trainer course on listening skills, identifying customer needs, customer service, and multi-faceted management model

LEADERSHIP DISNEY-STYLE TRAINING SEMINAR

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Qualification Profile

· Accomplished Operations Manager with experience in organizational management, human resources, finance, business administration, customer service, cash management, and relationship management.
· Streamlining business processes and increasing productivity levels within multimillion-dollar corporations.
· Proven success maximizing revenue levels and improving customer retention levels within highly competitive markets.
· Dynamic leadership abilities concerning employee supervision and employee training.
· Comprehensive background in metro-market management and big-box management.
· Adept in developing and implementing cost savings programs that reduce operating expenses.
· Comprehensive background in IT including troubleshooting, technical support, and end-user training.

Education

Bachelor of Science, Business Administration, Emphasis in Marketing & Minor in Sociology (1998)
University of Nebraska – Lincoln, Nebraska

Professional Background

Lowe’s Home Centers – Richmond, VA; Fredericksburg, VA
2002-2004
STORE MANAGER
Directed daily operations within the store including organizational management, human resources, sales, business development, marketing, and financial management. Trained and mentored employees in daily job responsibilities.
· Managed human resources functions, which encompassed hiring 140 employees for a new 145,000 sq. ft. metro facility.
· Played an integral role in increasing sales levels and improving customer satisfaction levels within a Fortune 50 retail home center.
· Streamlined daily business processes and increased productivity levels.
· Led vendor relationship management, which ensured competitive pricing for all purchases.

Golfsmith International – Englewood, CO
2001-2002
RECEIVING SUPERVISOR
Directed all aspects of cash management including sales, returns, special orders, and draw balancing. Interacted with customers concerning product features and custom fit golf clubs. Aided customers with order placement from manufacturers.
· Controlled inventory management functions for a corporation that generated $8.5 million in annual sales, which resulted in accurate inventory levels.
· Handled shipping logistics regarding in excess of 250 UPS shipments on a weekly basis.
· Played a key role in streamlining daily business processes and increasing productivity levels.

Information Technology, Inc. – Lincoln, NE
1998-2000
SOFTWARE SUPPORT MANAGER
Executed technical support initiatives for various applications. Handled troubleshooting and problem resolution activities successfully. Tested software functionality in relation to Year 2000 functionality.
· Supervised the implementation and technical support of financial software for leading provider of banking solution products in the nation.
· Spearheaded the migration to new software for 15 multimillion-dollar financial institutions.
· Conducted training seminars for end-users, which increased productivity levels among new users.

Kristen Coria - ResumesAP@aol.com - http://www.careerparadigms.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES PROFESSIONAL PROFILE

Sales / Sales Management / Account Management / Contract Negotiations /
Client Relations / Business Management / Marketing

• More than ten years of award winning experience in professional sales, management and marketing with ability to develop accounts and product promotion.
• Highly focused; Able to consistently achieve sales objectives through effective account management and commitment to customer satisfaction.
• Build lasting business relationships through performance and credibility. Develop positive rapport with people at all levels of responsibility.
• Excellent verbal, and interpersonal skills. Work well as individual producer or team member in the achievement of sales objectives. High aptitude for acquisition of new product sales and marketing technologies.

RECENT SALES EXPERIENCE

GUARDIAN LIFE INSURANCE COMPANY OF AMERICA, Lafayette, LA
2002 - Present
Outside Sales Representative
Conduct sales and collections, oversee budgets and forecasts, and research market analysis. Analyze call logs and sales numbers for compliance with targeted sales quotas. Develop strong niche markets. Conceive and implement marketing plans to acquire market share within chosen markets. Review collection reports for delinquent accounts.

NEW YORK LIFE INSURANCE COMPANY, Lafayette, LA
1997 - 2002
Outside Sales Representative
Called on new and existing accounts. Developed strong niche markets. Supervised budgets and forecasts, and researched market analysis. Analyze sales numbers for compliance with targeted sales quotas. 2 time Executive Counsel Qualified1 time Quality Counsel
• Annuity Champion
• Mainstay Masters, Million Dollar Club
• Appointed with Eagle Strategies (only 5 of over 110 agents appointed)

SERVICE CHEVROLET, Lafayette, LA
1994 - 1997
Car and Truck Sales
• 3 time Chevrolet Truck Sales Honor Club
• 2 time Chevrolet Legion of Leaders
• Recognized as Chevrolet's Top Producing Sales Person in the U.S.

CONTINUING EDUCATION

University of Louisiana at Lafayette
Business Administration Curriculum
NASD Series 7 License (passed on first attempt) - 2000
NASD Series 65 License - 2000
Lifetime Economic Acceleration Process (LEAP) License (one of only 5,000 agents nationwide) - 1999
NASD Series 6 License - 1998
NASD Series 63 License - 1997
Louisiana Life and Health Insurance License - 1997

PRWRA Laurie J. Roy - Lafayette, LA 70503 - http://www.prwra.com - laurie@prwra.com - (800) 225-8688 - (337) 233-1871 fax

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES PROFESSIONAL

Sales / Sales Management / Account Management / Contract Negotiations /
Client Relations / Business Management / Marketing

• More than ten years of award winning experience in professional sales, management and marketing with ability to develop accounts and product promotion. Bachelor's degree in Management.
• Highly focused; Able to consistently achieve sales objectives through effective account management, excellent planning, and commitment to customer satisfaction.
• Build lasting business relationships through preparation, performance, personal service, and credibility. Develop positive rapport with people at all levels of responsibility.
• Excellent verbal, and interpersonal skills. Work well as individual producer or team member in the achievement of sales objectives. High aptitude for acquisition of new product sales and marketing technologies.
• Hold Lifetime Economic Acceleration Process (LEAP) License (1 of only 5,000 nationwide), NASD Series 6 License, NASD Series 63 License, and Louisiana Life and Health Insurance License.

Philosophy: Developing and maintaining a long-term personal relationship with clients

EXPERIENCE

GUARDIAN LIFE INSURANCE COMPANY OF AMERICA, Lafayette, LA
2002 - Present
Outside Sales Representative
Conduct sales and collections, oversee budgets and forecasts, and research market analysis. Analyze call logs and sales numbers for compliance with targeted sales quotas. Develop strong niche markets. Conceive and implement marketing plans to acquire market share within specific markets. Review collection reports for delinquent accounts. Experienced with life, health, long-term care insurance, mutual funds, 401K, simple IRA, traditional IRA, Roth IRA, and SEP IRA plans.

NEW YORK LIFE, Lafayette, LA
1998 - 2002
Outside Field Agent
Called on new and existing accounts. Developed strong niche markets. Supervised budgets and forecasts, and researched market analysis. Analyze sales numbers for compliance with targeted sales quotas. Conducted group sales presentations and selling seminars.

• Case Rate Leader (2001)
• 1 time Executive Counsel Qualified (1999)
• 1 time Quality Counsel (1999) / 1 time Career Development Counsel (1999)
• Annuity Champion (1999)

IBERIABANK, Lafayette, LA
1994 - 1998
Branch Manager / Personal Banker
Oversaw day-to-day operations of the branch. Met goals for loan production, savings & deposit, business development, and sales goals.

HOME BANK, Lafayette, LA
1986 - 1993
Mortgage Lender / Collector
Originated mortgage loans to meet Freddie Mac standards. Managed branch collections.

EDUCATION

UNIVERSITY OF LOUISIANA AT LAFAYETTE
1980
B.A., Management

PRWRA Laurie J. Roy - Lafayette, LA 70503 - http://www.prwra.com - laurie@prwra.com - (800) 225-8688 - (337) 233-1871 fax

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Retail sales and management professional with over 15 years experience. Currently seeking an opportunity to integrate existing knowledge and expertise within a position that welcomes the dedication and motivation essential to ethical business practices and company success.

CORE COMPETENCIES

• Communicate clearly and effectively with diverse populations in written, verbal, and presentation formats.
• Demonstrate skill in leading teams and motivating others to reach their fullest potential.
• Effectively streamline processes, procedures, and operations through careful evaluation and attention to improvement.
• Build exceptional reputation and loyal client base through a creative, committed, and visionary approach to all professional endeavors.

AREAS OF PROFESSIONAL STRENGTH

• Sales/Marketing • Leadership/Supervision
• Teaching/Training • Account Development
• Rapport Building • Strategic Planning
• Organizational Development • Consultation/Negotiation
• Operational Management • Process Evaluation/Improvement

RELATED PROFESSIONAL EXPERIENCE

J. P. Fashions, Denver, Colorado
1982 - 2002
Owner/Operator
• Performed all management and operations functions for multiple retail clothing stores with revenues exceeding $2 million
• Built exceptional reputation and loyal client base resulting in repeat and referral business of over 80%.
• Realized extremely low rates of core staff turnover through effective training and development of staff.

Various retail locations, Wyoming/Colorado
1992 - 2002
Consultant
• Successfully acted as key retail operations and management consultant for new and/or redeveloped locations with duties encompassing strategy creation, clothing line selection, facilities planning, and management training.

EDUCATION

Colorado State University, Fort Collins, Colorado
Bachelor of Science, Management

FORMER COMMUNITY AFFILIATIONS

• Downtown Business Association (President)
• Downtown Development Authority (Board Member)
• DenverChamber of Commerce (Active Member)
• HelpingHands (Board of Directors)
• United Way (Committee Member)
• Leadership Denver (Chair)
• Denver Rotary (Active Member)

PRWRA Gretchen Gaede - The Write Words - Fort Collins, Colorado 80524 - http://www.writewordsonline.com - gretchengaede@frii.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Management professional with 14-years experience in the Class-8 Vehicle Parts industry, including general management, human resource, and general sales. Background includes the establishment of programs to increase sales, improve productivity, reduce costs, and enhance customer relations. Decisive and direct, yet flexible in responding to the constantly changing demands of staff members, customers, and operations throughout the company. Key strengths include:

• Customer-Driven Management • Efficiency Improvement
• Marketing & Sales • Strategic Planning
• Leadership & Team Building • Organizational Development
• Human Resource Affairs • Policies & Procedures
• Recruitment & Training • Labor Relations

Implement excellent communication skills to maintain positive relations with customers; provide outstanding customer service and follow-through. Bring dedication and commitment to the highest level of service within the industry.

"... looks for economical alternatives when purchasing for stock...he does a good job looking out for improving our branch. He has proven he can be trusted and charged with important duties and responds positively to working with other managers and employees. He is a good addition to management."
• Ken Sterling, Baker Transport Equipment

PROFESSIONAL EXPERIENCE

GREENWOOD SALES & SERVICE, Spring Oak, AL
1999 - Present
Parts Counter Sales
• Instrumental in establishing solid customer base, including dealer level customers, for new company through expansive network of contacts. Set up over 150 new customers building customer base to over 300 within region.
• Consistently surpassed set sales goals by servicing up to 50 customers daily through e-mail, telephone, and outside parts sales communications.
• Handled stock, customer special and repair shop orders with 500 various vendors nationwide, providing technical information regarding equipment, order parts, returns, and special orders.
• Designed monthly sales flyers, brochures, and line cards featuring all heavy equipment products sold.
• Established shipping and receiving procedures, which streamlined operations and increased efficiency.

BAKER TRANSPORT EQUIPMENT, Spring Oak, AL
1989 - 1999

Outside Parts Sales
1998 - 1999

Office Manager
1996 - 1998

Assistant Parts Manager/ Purchasing Agent
1989 - 1996
• Defined and streamlined human resource systems; coordinated all HR functions including recruiting, employee evaluation, and yearly sexual harassment awareness courses.
• Instrumental in branch gross sales increasing from $2.5 million to $4.8 million annually.
• Supervised and trained office personnel; total branch accountability during Branch Manager absence.
• Integrated branch planning in compliance with corporate mission statement; assisted in defining branch mission and vision.
• Served as secretary for company and directly involved during collective bargaining contract negotiations and employee contractual agreements.
• Negotiated with vendors to arrange optimal pricing and service for all departments.
• Researched and determined best shipping methods to distribute parts to customers and vendors, utilizing UPS, USPS, Federal Express, Air Freight, and Common Carrier.

Professional Development
• Participated in several courses and workshops to ensure skills were up-to-date and professional education was ongoing. Courses included:
• The Art of Hiring Smart
• Taking Physical Inventories & Cycle Counts
• Sales Territory Management
• ADP Payroll Systems

PROFESSIONAL DEVELOPMENT

Participated in several courses and workshops to ensure skills were up-to-date and professional education was ongoing. Courses included:

• Forklift Training & Safety
• Basic Air Brake Systems
• Confined Space Safety
• Notary Public Training
• Basic First Aid & CPR

TECHNICAL SKILLS

Microsoft Office • Microsoft Word • Excel • Publisher • PowerPoint • Photo Shop • MS-DOS

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HIRING ASSETS / OFFERED VALUE

• Able to identify and capture market opportunities: expansion, revenues and support.
• Technology savvy: MS Word, Access, Excel, PowerPoint; Internet.
• Relationship building successes are complemented by a pre-med background, an insatiable need to learn - and use - "real world" applications, and a competitive nature balanced with high integrity. Core Strengths:

• Direct and Indirect Sales
• Medical Terminology/Processes
• Customer-Focused Selling Strategies
• Market Positioning
• Physician Relationships
• Territory Management

RELEVANT EXPERIENCE

Invotech Pharmaceuticals, New York, NY
2003
Pharmaceutical Sales Shadowing
• Shadowed sales professional's marketing/sales of pharmaceutical products in the Metro St. Paul territory. Invotech Pharmaceuticals is a leading innovator in pharmaceuticals with core therapeutic areas of cardiovascular disease/antithrombosis; central nervous system diseases; cancer; and internal medicine.

Exposed to sales of
• Hesotiph® (sodium hyaluronate), pain of knee osteoarthritis; Prolest® (clopidogrel bisulfate), antiplatelet; Anopro® (zolpidem tartrate), #1 hypnotic worldwide; and Ziomax® (irbesartan) antihypertensive.
• Observed pharmaceutical sales representative's physician education on products and physiological disorders that products are intended to treat. Noted aspects of representative's role:
• Building access to key physicians with value-added programs; proactive market research, competitor analysis and market trends; analytical sales planning; impact tracking; follow-up.

AAFJ, University of St. Thomas, St. Thomas - St. Paul
1999 - Present
Relationship Building & Cultivation
• Challenged to "sell" an international ministry's intangibles on university campus of 15,000+ students. Leadership and team contributions included:
• Prospected to raise initial financial support to begin at UST. Achieved goal in 3 months - well below the national average of 9-12 months.
• Represented a regional territory, building a college-wide support base of non-profit contributors.
• Served as On-Call Coordinator for a 5-state conference of over 1,200 attendees: speakers, events, etc.
• Communicated with target audiences: published a monthly newsletter, and conducted presentations for diverse audiences: individuals, small groups of 20-30, large groups of up to 150.
• Managed a $10,000-budget advertising campaign to a market of over 15,000 college students.
• Led a global trip to Turkey for 9 college students: Promotions, Transportation, Accommodations, Itinerary, and Direct Supervision during travel.
• Mentored volunteers and staff, led weekly meetings, and participated in extensive sessions for vision casting, strategy formulation and tactical planning. Surveyed and interviewed decision-makers.

Abbott Northwestern Health Center, Minneapolis, MN
1994 - 1996
Physician / Surgeon Shadowing
• Accompanied a general surgeon on rounds for two years during breaks and summers.
• Interacted with patients and families; participated in surgeon's consultations with medical sales reps.
• Observed operative and post-operative procedures, dictation/notes, and prescription decision-making.

WORK HISTORY

University of, St. Thomas AAFJ - St. Paul, MN
1999 - Present
Lead Development /Administrative Staff

Hoye Construction, Shakopee, MN
1992 - 1999
Foreman: Roofing / Carpenter
Financed educational expenses through 1999 with construction jobs, earning performance-based promotion, entrusted with training and direction of work teams.

EDUCATION

University of Minnesota, Minneapolis, MN
2003
Bachelor of Arts, Biology
Nationally recognized program for vigorous research, at the forefront of genetics and pre-med biology:
• Biochemistry
• Calculus & Physics
• Genetics
• Microbiology
• Inorganic Chemistry
• Organic Chemistry
• Cell Biology
• Developmental Biology

School of Leadership: AAFJ, San Francisco, CA
1999
• Completed graduate-level 8-week program in 4 weeks with high grades.

PRWRA Barb Poole - Hire Imaging - 1812 Red Fox Road - St. Cloud, MN 56301 - eink@astound.net - (320) 253-0975 - (320) 253-1790 faxPat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Pharmaceutical Sales Professional noted for cultivating new business, broadening penetration within accounts, and achieving closure upon completion of presentations. Relationship builder with wide range of physicians / health care professionals in cardiology, endocrinology, internal medicine, and family practice. Use an ethical and appropriate solutions-oriented sales approach emphasizing customer needs. Strengths:

• Account Relationship Management • Strategic Sales and Market Planning
• Product Imaging and Promotion • Sales and Business Development
• Demonstrations and Negotiations • Finance and Budgeting

SALES CAREER HIGHLIGHTS

XYZ Pharmaceutical Inc., NY
1999 - Present
Pharmaceutical Sales Representative: St. Cloud, MN
Leader in anti-cancer therapies and innovative treatments to fight heart disease, high blood pressure, stroke, diabetes, HIV/AIDS and other infectious diseases, depression, anxiety and pain. Recruited to work for XYZ by former District Manager at previous employer within 3 months of his transition.

ABC Drug Co., CT
1998 - 1999
Pharmaceutical Sales Representative
Leading maker of medicines for the treatment of cardiovascular diseases, infectious diseases, metabolic disorders, diseases of the central nervous system, respiratory diseases and immune disorders.

• Launched product and attained 2nd highest market share in for product from launch.
• Increased product territory market share by 11%.
• Achieved a territory market share increase of 48%.

Realty Inc., St. Paul, MN
1993 - 1998
Realtor
Ranked #1 real estate agency in sales. Established, built and nurtured client relationships in residential, multi-family and commercial real estate services. Prospected business, and prepared market analyses and plans. Worked with loan officers/creditors, legal counsel, contractors, real estate professionals, and buyers/sellers to sell property from listing through closing. Graduate, Realtors Institute.
* Million Dollar Producer
* Recipient of "Top Lister" award
* Top 20% in Area Real Estate Sales
* Numerous Product-Based Year-End Sales Bonuses

Acme Realty, St. Paul, MN
1992 - 1993
Realtor
Three-time "Top Rookie"
Million Dollar Producer

Entreprenurial Sales, St. Paul, MN
1989 - 1992
Cold-Call Prospecting: University Student Dorms / Housing
• Formed a venture with partner in the wholesale purchase and retail sales of T-shirts to university students.
• Sold nearly 2,000 T-shirts on a part-time basis, within a 9-month period.

Grocery, Inc.
1986 - 1989
Manager: Dairy and Frozen Foods
• Guided workers in serving the general public.

EDUCATION

UNIVERSITY, St. Paul, MN
B.S., Business / Finance (AACSB Accredited)
GPA: 3.0, • Maintained a 3.0 GPA, self-financed expenses through college/high school earnings, and participated in the Financial Management (FMA) Club.

PRWRA Barb Poole - Hire Imaging - eink@astound.net

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HIRING ASSETS / OFFERED VALUE

• Able to identify and capture market opportunities: expansion, revenues and support.
• Technology savvy: MS Word, Access, Excel, PowerPoint; Internet.
• Relationship building successes are complemented by a pre-med background, an insatiable need to learn - and use - "real world" applications, and a competitive nature balanced with high integrity. Core Strengths:

• Direct and Indirect Sales
• Medical Terminology/Processes
• Customer-Focused Selling Strategies
• Market Positioning
• Physician Relationships
• Territory Management

RELEVANT EXPERIENCE

Invotech Pharmaceuticals, New York, NY
2003
Pharmaceutical Sales Shadowing
• Shadowed sales professional's marketing/sales of pharmaceutical products in the Metro St. Paul territory. Invotech Pharmaceuticals is a leading innovator in pharmaceuticals with core therapeutic areas of cardiovascular disease/antithrombosis; central nervous system diseases; cancer; and internal medicine.

Exposed to sales of
• Hesotiph® (sodium hyaluronate), pain of knee osteoarthritis; Prolest® (clopidogrel bisulfate), antiplatelet; Anopro® (zolpidem tartrate), #1 hypnotic worldwide; and Ziomax® (irbesartan) antihypertensive.
• Observed pharmaceutical sales representative's physician education on products and physiological disorders that products are intended to treat. Noted aspects of representative's role:
• Building access to key physicians with value-added programs; proactive market research, competitor analysis and market trends; analytical sales planning; impact tracking; follow-up.

AAFJ, University of St. Thomas, St. Thomas - St. Paul
1999 - Present
Relationship Building & Cultivation
• Challenged to "sell" an international ministry's intangibles on university campus of 15,000+ students. Leadership and team contributions included:
• Prospected to raise initial financial support to begin at UST. Achieved goal in 3 months - well below the national average of 9-12 months.
• Represented a regional territory, building a college-wide support base of non-profit contributors.
• Served as On-Call Coordinator for a 5-state conference of over 1,200 attendees: speakers, events, etc.
• Communicated with target audiences: published a monthly newsletter, and conducted presentations for diverse audiences: individuals, small groups of 20-30, large groups of up to 150.
• Managed a $10,000-budget advertising campaign to a market of over 15,000 college students.
• Led a global trip to Turkey for 9 college students: Promotions, Transportation, Accommodations, Itinerary, and Direct Supervision during travel.
• Mentored volunteers and staff, led weekly meetings, and participated in extensive sessions for vision casting, strategy formulation and tactical planning. Surveyed and interviewed decision-makers.

Abbott Northwestern Health Center, Minneapolis, MN
1994 - 1996
Physician / Surgeon Shadowing
• Accompanied a general surgeon on rounds for two years during breaks and summers.
• Interacted with patients and families; participated in surgeon's consultations with medical sales reps.
• Observed operative and post-operative procedures, dictation/notes, and prescription decision-making.

WORK HISTORY

University of, St. Thomas AAFJ - St. Paul, MN
1999 - Present
Lead Development /Administrative Staff

Hoye Construction, Shakopee, MN
1992 - 1999
Foreman: Roofing / Carpenter
Financed educational expenses through 1999 with construction jobs, earning performance-based promotion, entrusted with training and direction of work teams.

EDUCATION

University of Minnesota, Minneapolis, MN
2003
Bachelor of Arts, Biology
Nationally recognized program for vigorous research, at the forefront of genetics and pre-med biology:
• Biochemistry
• Calculus & Physics
• Genetics
• Microbiology
• Inorganic Chemistry
• Organic Chemistry
• Cell Biology
• Developmental Biology

School of Leadership: AAFJ, San Francisco, CA
1999
• Completed graduate-level 8-week program in 4 weeks with high grades.

PRWRA Barb Poole - Hire Imaging - 1812 Red Fox Road - St. Cloud, MN 56301 - eink@astound.net - (320) 253-0975 - (320) 253-1790 fax

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Professional Profile

Sales & Account Management Professional

Pharmaceutical Sales Professional noted for cultivating new business, broadening penetration within accounts, and achieving closure upon completion of presentation. Relationship builder with wide range of physicians, pharmacists, health care professionals, and hospital and clinic administrators in the area of Neuroscience.

Thirty successful years in the promotion of pharmaceutical products with sales and account management expertise and the perseverance to succeed in all endeavors. Accomplished in identifying and capturing market opportunities to accelerate expansion, increase revenues and improve profit contributions.

Exceptional presentation, negotiation, communication, and interpersonal skills, along with positive rapport among healthcare and business professionals throughout the industry. Work closely with team members and specialty representatives to coordinate plans, strategies and programs. Create business plans, including targeting lists, to better analyze data on a routine basis and more effectively utilize resources.

Areas of Expertise

· Key Account Acquisition & Retention
· New Account Prospecting
· Goal Attainment & Revenue Growth
· Presentation & Communication
· Product Imaging & Promotion
· Scheduling & Time Management
· Negotiation & Influential Selling
· Product Information & Education
· Trade Show Exhibitor
· Strategic Sales & Market Planning

Professional Work History

ABBOTT LABORATORIES, Abbott Park, ILL
1972 to 2002
Senior Neuroscience Sales Representative
1992 to 2002
Marketed neuroscience products including Depakote/Depacon, Prosom, and Cylert to mental health clinics, physicians, and hospitals.

Selected Accomplishments:
· Significant involvement with the New Orleans and Shreveport Veterans Administrations switch to Depakote (from Valproic), which resulted in $250,000 annual sales.
· Instrumental in the inclusion of Depakote to the LA State Formulary for state mental hospitals and state mental health clinics, which became the most widely used drug for bipolar disorders.
· Solely responsible for the inclusion of Prosom to the State Hospital Formulary.
· Formulary responsibility for Depakote for Alexandria, LA Veterans Administration, key hospitals from Beaumont, TX to New Orleans, LA, and LA Medicaid.
· Abbott Representative to Ochsner Psychiatry Residency Program, 1992 to 1996.
· All Star Award – Top 10 in Region.

Expansion Sales Force, South and Central LA
1990 to 1992
Sold Hytrin (blood pressure) and sleep disorder pharmaceutical products to institutions, Urologists, and physicians.

Selected Accomplishments:
· Special Project - Solely responsible for in the inclusion of Hytrin to the Fort Polk Formulary
· Achieved a Market Share for Hytrin Prescriptions

Sales Representative, Southwest LA
1985 to 1990
Marketed pharmaceutical products, diagnostic tests, and diagnostic equipment to physician’s offices and clinics.

Selected Accomplishments:
· All Star Award - Top Ten in Region, which included sales of diagnostics and pharmaceuticals.
· All American Awards (3) - Top Sales or Increase of Sales in Region for Tranxene.

Sales Representative, South LA
1972 to 1985
Recruited as a sales representative to market the entire pharmaceutical product catalog and some OTC products to physicians, hospitals, mental health clinics, drug store, and drug wholesalers throughout south Louisiana.

Selected Accomplishments:
· Selected to consult with the marketing department on developing the best selling strategies for Tranxene, which became Abbott’s most profitable product.
· Instrumental in the inclusion of Tranxene on the LA State Contract.
· All American Awards (14) – Top Sales or Increase of Sales in Region.
· All American Awards (4) – Top Sales or Increase of Sales in Nation.
· All Star Awards (6) – Top Ten in Region.
· National Award – “Best In Country.”
· Served on Advisory and Consulting Panel for Tranxene.

Education

LICENSED PHARMACIST– State of Louisiana

UNIVERSITY OF LOUISIANA-MONROE PHARMACY SCHOOL, Monroe, LA
Bachelor of Science in Pharmacy

Associations

Louisiana Pharmacy Association, Past Member

Beaver’s Club, Past Member

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PHARMACEUTICAL SALES

Sales Professional with 16 years experience in increasingly accountable positions as a sales representative. Demonstrated track record of consistently combining sales and management abilities with sound business practices to position employers for long-term growth and profitability. Reputation as a self-directed professional with excellent persuasive presentation, negotiation and sales closing skills.

MAJOR QUALIFICATIONS

• Field Sales Management • Product Market Launch • Relationship Retention
• Convention/Meeting Planning • Strategic Market Planning • Team Building/Leadership
• Contract Negotiations • Brand Management • Sales Presentations
• Trade Shows Exhibitor • Tactical Market Plans • Sales Training/Development

EXPERIENCE

SFB
1997 - Present
Pharmaceutical Sales Representative
Instrumental in the sales effort to successfully launch two new products in the pain and arthritis arena. Received distinct accomplishment of being only 1 of 5 reps (out of 80) in the region with three products over 100% in 2000.

SFB
1996 - 1997
Pharmaceutical Sales Representative
Pharmaceutical Sales Representative for large territory covering the north half of Philadelphia, Northeast Philadelphia, and New York State (Binghamton to Rochester).

Key Achievements:
• Ranked #1 Sales Representative for three quarters.
• Instrumental in significantly increasing market share of main product from 22.6% to an "all-time high" of 30.1%.
• Awarded distinction of "Rookie of the Year."

Goldman and Frank
1994 - 1996
Inside/Outside Sales Representative
Sold an extensive array of laboratory products, including glassware, chemicals, scales/balances, and large laboratory equipment. Consistently ranked as a "high level performer" and always exceeded monthly and quarterly quotas.

Reed and Associates
1986 - 1994
Sales Agent
- Solely responsible for selling over $8 million in residential real estate.
- Awarded "Sales Agent of the Month."

EDUCATION

Temple University
1994
B.S., Biology/Pre-Med
Completed coursework in Organic Chemistry, Anatomy,
Physiology, Histology and an array of other science classes

* Attended college while also maintaining full-time employment

PRWRA Darlene Dassy - Darlene's Dynamic Resumes - darlene@attractiveresumes.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Strong presentation, negotiation, closing skills and expertise in:

• Relationship Selling • Key Account Management
• New Account Development • Account Retention
• Cold Calling • Territory Development
• Troubleshooting • Problem Solving
• Product Introduction • Marketing Strategy

Successful sales professional with a proven record for increasing sales and market share while providing great customer service and follow-through. Consistently maintain established relationships with healthcare professionals. Accomplished qualifications in identifying and capturing market opportunities to accelerate expansion, increase revenues and improve profit contributions. Extensive background in new product launch, product management, and account management and retention. Interested in pursuing advancement within the medical industry to continue the promotion of skills, knowledge, and leadership in the marketing of products with medical professionals.

EMPLOYMENT

World Medical Solutions, Asheville, NC
2000 - Present
Pharmaceutical Sales Specialist
Selected Accomplishments:
· Second highest number of scripts written for the entire state, case studies, 2001, regional speaker programs.
· STP of 156 physicians in territory and the highest reach and frequency averaging 4 visits per quarter.

Manning Medical Group, Asheville, NC
1999 - 2000
Outside Sales Representative / Advertising Manager
• Managed all sales advertising, promotional events and conventions and fostered name recognition of products throughout the community.
• Called on large businesses and private individuals in the Southeast.

Selected Accomplishments:
• Helped to amass largest sales increase in business history.

Zane Paging, Atlanta, GA
1998 - 1999
Sales Manager
• Conducted daily motivational sales meetings with area representatives to address goals and objectives.
• Kept track of all inventory and merchandising efforts in three area stores, each consisting of six employees.
• Presented weekly sales seminars for new representatives, both inside and outside sales.
• Trained staff on most effective ways to "close the sale".

Selected Accomplishments:
Motivated and saw to fruition the first effort for area sales representatives to meet all quotas.
Promoted to Outside Sales Manager, August 1998.

Doyle Healthcare, Inc., Winston-Salem, NC
1997 - 1998
Outside Sales Representative
Selected Accomplishments:
• Consistently exceeded sales quotas by up to 433% in first five months of employment.
• Consistently awarded membership into Top Producers Club every month since employment.
• Rookie of the Quarter Award. Highest activations in company for June nationwide. Quota was 18, reached 78 for month of June, which was 433% of quota.
• Rookie of the Quarter Award. Highest activations in company for July nationwide. Quota was 18, reached 60 for the month of July, which was 333% of quota.

Helix Interior Maintenance, Lafayette, LA
1990 - 1997
Owner / Manager / Outside Sales Representative
• Prospected, cold called, proposed, and closed on annual and semi-annual contracts.
• Established and maintained customer relations.
• Developed area business including 20 large commercial buildings with supervision of eight employees.

EDUCATION

Chapel Hill College, Chapel Hill, NC
1992
B.S., General Studies
GPA: 3.3, Dean's List Student

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Qualification Profile

· Results-oriented Pharmacy Technician with experience in diverse aspects of pharmacology.
· Proven success in filling patient prescriptions and distributing prescription medications.
· Interacted with patients and physicians on a regular basis.
· Adept in streamlining daily processes and increasing productivity levels.
· Comprehensive background in various areas of information technology.

Professional Background

Pharmacological Background
· Provided exceptional level of support to pharmacists on a daily basis.
· Played a key role in dispensing prescription medication for diverse patient base.
· Handled data entry activities associated with prescription information.
· Communicated with physicians and patients concerning inquiries and information verification.
· Contributed to daily operations involving mail-order pharmacy.

Educational Background

Bachelor of Science, Pharmacology
University of Hartford – East Hartford, CT
Graduated Summa Cum Laude; Dean’s List; GPA: 3.85

Employment History

Pharmacy Technician
2002-2004
CVS PHARMACY

Pharmacy Technician
1996-2002
MERCK – MEDCO/MEDCO HEALTH SOLUTIONS

Intern
1994-1995
BAYER CORPORATION

Kristen Coria - ResumesAP@aol.com - http://www.careerparadigms.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Experienced Sales Professional with proven track record of significantly improving sales and generating revenue. Outstanding customer relationship management. Results oriented, with strong project management skills.

PROFESSIONAL TRAINING & EDUCATION

Dale Carnegie, Sales Advantage Program
Bachelor of Arts, University of Richmond, Richmond, VA, 1990

PROFESSIONAL WORK HISTORY

Icode Software, Inc., Chantilly, VA
2003 – Present
Regional Account Manager
· Consistently meeting and exceeding monthly quota of $120K.
· Develop and sell award winning “Mini-ERP” Everest Software solutions to national clients.
· Perform lead generation, significantly increasing sales and strengthening customer relationships.

Best Software, Inc., Herndon, VA
2000 – 2003
Business Partner Channel Sales Consultant
· Consistently exceeded monthly quota of $100K
· Developed and strengthened relationships by proactively providing education on software benefits and functions.
· Collaborated with Partners to draft proposals and provide more effective online software demonstrations and presentations resulting in increased sales revenue.
· Recognized as # 1 Business Partner Channel Sales Representative, 2000 & 2001.

PC Solutions & Concepts, Inc., Chantilly, VA
1998 – 2000
Sales Representative
· Consistently met and exceeded monthly quota of $30K
· Ranked as top sales representative under Sales Manager for 1998 &1999.
· Performed cold calling, identifying potential new customers then followed up with all prospects.
· Organized and coordinated sales meetings and demonstrations with customers.
· Ensured full disclosure, educating customers on software, hardware and service agreement features and benefits.
· Sold and implemented service and maintenance agreements and served as point of contact for account maintenance.

Barrister Information Systems Corp., Arlington, VA
1996 – 1998
Regional Sales Representative
· Identified new customers and prospects, significantly developing and expanding new business.
· Strengthened and maintained current accounts while developing new accounts and promoting corporate services. Sold local and national hardware maintenance agreements.
· Closed largest direct sale in DC Region through cold calling technique.

Trico Business Systems, Inc., Chantilly, VA
1994 – 1996
Sales Representative
· Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions.
· Ranked as top sales representative under regional Sales Manager.

Sport & Health, Inc. Gaithersburg, MD
1990 – 1994
Sales Representative / Fitness Director
· Ranked as # 1 Sales Representative, 1992.
· Significantly increased memberships through aggressive prospecting and excellent customer relationship management.

Cory Edwards - ResumeWriter@aol.com - http://www.resumes4results.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Ambitious and enthusiastic sales professional who achieves consistent results and develops strong working relationships with clients and internal team players. Over 13 years of experience selling products in the medical field. Numerous awards, promotions and recognition received.

Despite extensive sales management experience, eager to focus on selling tangible products and getting results. Favorite skills and key strengths include the negotiation and strategy required to close deals, as well as developing and delivering presentations and demonstrations. Develops strong personal relationships with customers. Experience in managing large accounts and territories, and finding and converting prospects to customers.

PROFESSIONAL EXPERIENCE

Doctor Computer Network (DCN), Miami, Florida
1999 - Present
REGIONAL ACCOUNT REPRESENTATIVE
Market and present practice management systems within a physician and clinic network. Recruited to take over territory that had dramatically declined in number of customers. Goal was to reestablish brand and company and increase customer satisfaction.

• Increased territorial revenue more than 300% and demonstrated consistently better sales performance versus previous representative.
• Stopped the number of accounts leaving company due to increased response time, demonstration of knowledge and efficiency in handling account. Gave home phone number to top clients.
• Kept major client from leaving and then sold client a $175,000 upgrade package.
• Achieved highest overall upgrade system sales performance of more than 26%.
• Closed the largest number of system sales in the Southeast Region in 1997.
• Won the "Presentation" contest at regional sales meeting. Researched competitive product and presented strengths and weaknesses of product, support system and company.

MBQ, Inc., HC Technologies, New Jersey, Pennsylvania
1996 - 1999
REGIONAL ACCOUNT MANAGER, REGIONAL SALES REP & NATIONAL SALES MANAGER
Sold a variety of practice management systems to physicians and Management Service Organizations.

• Directed sales and marketing efforts of a start-up sales company: hired and trained sales staff, developed team, created marketing strategies and executed plans.
• Developed and implemented all sales pricing structures and sales network policies and procedures.
• Created and sold a "System Support Partner Plan" - a simpler plan to provide more direct support and service for a higher cost. For example, upsold customer from a $6,000 competitor support plan to a $30,000 solution. Program generated revenue for fixed costs already in place.
• Successful in generating sales of $300,000 in 3 months and $90,000 in recurring revenue.
• Traveled weekly from Florida to Northeast region to call on key accounts and develop new prospects in territory.
• Sold $275,000 system and service program to the Bayonne Management Service Organization System within 3 months of employment. Converted from a lead by building a relationship, taking prospect on user visit, and using positive references to support sales pitch.
• Negotiated and closed the North Florida Baptist Hospital Management Service Organization deal resulting in $250,000 in contract revenues.

MD System Solutions, Brandon, Florida
1991 - 1996
MEDICAL SALES REPRESENTATIVE & SALES MANAGER
Sold practice management systems to physicians and Management Service Organizations. Directed regional sales and marketing efforts and managed and developed 4 sales representatives. Grew region from $1 million to $8 million. Focused on converting prospects and building recurring revenue.

• Recognized as the "Top Sales Manager" in the company. Achieved 106% of quota.
• Consistent gross margins of more than 49% as compared to company wide margins averaging 45%. 2nd highest margins in company.
• Increased sales revenue from previous year by 10%. Beat quota with 3 sales representatives in a territory budgeted for 5 sales representatives.
• Pioneered program that hired and trained telemarketers from USF's marketing program to identify and get appointments for targets. Several interns ultimately were hired full time by company after graduation.
• Ran sales meeting for representatives that focused on learning: how to close, demonstration tactics, and sales techniques. Assisted representatives with closing of major clients to increase their ability to model techniques.
• Created appointment board to help reps focus on cultivating and closing clients. Also developed sales motivational contests using baseball and sports analogies.
• Developed specialty mailers to target new customers.
• Negotiated and sold systems to 2 of Hillsborough County's largest medical systems.
• Used creative proposals to build relationships and close deals. For example, after making it into a second round of bids, successfully offered a blank proposal.
• Achieved 165% of quota and ranked. Used skill in cold calling and getting past objections to develop friendly yet effective script targeted to get appointments with an office manager or administrator.
• Won regional demonstration contest, by demonstrating the ability to think and improvise quickly under pressure in a role-play scenario.

EDUCATION

University of Georgia, Athens, GA
B.A., Communications

State University of New York, Farmingdale, New York
Business Courses such as Accounting 1, Accounting 2, Marketing and Computers

COMPUTER SOFTWARE SKILLS

Microsoft Excel, Word, PowerPoint, Outlook, ACT!, Visio and various medical software applications

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

• Regional level sales management and operation setup experience.
• Managed corporate marketing functions including product management, promotion, market research, presales preparations, building client information and business development.
• Managed accounts of some reputed names in telecommunication and IT industry.
• Track record of crossing set targets and creating new benchmarks for sales team.
• Built successful sales teams on regional level by training members effectively.

PROFESSIONAL EXPERIENCE

International Network, Inc., USA
2000 - Present
Regional Director
• Started & successfully operated the entire operations for ME & South Asia.
• Clicked major deal in Egypt with Orascom Telecom & got short listed at Etisalat against Alcatel for a major project to upgrade access network for Etisalat.
• Generated lucrative first year revenue worth $2 million.
• Contributed to the overall functioning of regional office and gave a good kick-start to the operations.

Ascent Technologies
1997 - 2000
Regional Director
• Successful setting up office in Middle East.
• Achieved the increases mark of sales revenue from $2 Million to $30 Million.
• Excellent track record of building customer portfolio which includes Etisalat, Saudi Telecom, EgyNet, Inconet & many more small ISPs.
• Supervised a growing team of 10 sales professional and senior executives.
• Provided training and market activity support to team members.

Router Systems
1996 - 1997
Regional Manager
• Effective designing & implementation of sales strategies for Saudi Arabia & Bahrain.
• Revenue uplifted from $3.8 million to $ 8 million in first five years.
• Supervised and motivated staff to peak levels of performance.

Router Systems, Canada
1993 - 1996
Account Manager
• Account management and setting sales strategies.
• Achieved and exceeded the set sales target of $2.5 million by $1 million in first year and by $1.8, while adding two major clients in our portfolio.

Arabia Computer Systems, Dammam, SA
1989 - 1993
Regional Manager
• Developed and managed the branch customer portfolio.
• Successfully negotiated the new agency (Cisco, Synoptics) for our company and supplied to largest oil company of the world Aramco products in substantial amount.
• Directed a team of 2 members, which expanded into 20 in total at the end including 6-system engineer, 4 sales professional & 2 accountants.

SaudiCom, SA
1986 - 1989
Systems Engineer
• Introduced new products & developed customer portfolio for our company.
• Developed a sales country wide sales team and provided training to them which resulted in increased sales revenue for our company.
• Making presentations and product launching activities for Datacom.
• Promoted from sales executive SE within one year.

EDUCATION

University of Central Florida, Orlando, USA
1984
Bachelor of Engineering (Communication)

AWARDS

Received 'Partner of the Year Award' for outstanding performance.

TRAVELLED FOR BUSINESS DEVELOPMENT

Italy, Germany, France, Holland, Sweden, Belgium, UK, Ireland, Portugal, Greece, Cyprus, Austria, India, Pakistan & entire Middle East countries.

PRWRA Anup Bhatia - First Impression Management Consultancy - P. O. Box: 44062 - Dubai - United Arab Emirates - fimcuae@hotmail.com - m5657275@emirates.net.ae

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

• Ability to influence, motivate and lead people - staff, prospects, customers, vendors - through effective communication and personal interaction skills.

• Set and achieve ambitious goals, both individually and through staff leadership.

• Consistently successful in identifying and capitalizing upon market opportunities to drive revenue and profit growth. Effective customer liaison with strong interpersonal and communication skills.

• Proficient in advertising, marketing, and customer relations. Extensive sales management and training experience.

• Sales and Marketing Leadership • New Business Development
• Key Account Management • Account Retention
• Human Resources • Negotiations

STRENGTHS

Sales Management
• Develop strategy, oversee team and individual sales performance and manage daily sales activities.
• Conduct market research and devise effective sales strategies to identify and maximize opportunities for increased efficiency and profitability.

Staff Development
• Select, hire, train, coach and manage highly motivated individuals and give tools and training necessary to succeed.
• Direct sales staff in forecasting and setting sales goals. Focus on the individual skills and needs of each account executive, executing an individual strategy for each.
• Encourage sales through creative incentives while relying primarily on staff professionalism and self-motivation.

Customer Relations
• Promote positive ongoing customer relationships and serve as a problem-solver and resource to customers.
• Communicate to sales staff a focus on customer service and communication.

WORK HISTORY

MAXWELL CORPORATION, Mobile, AL
1996 - Present
Regional Sales Manager
• Effectively managed a five state sales territory and personally handled 26 national accounts, while maintaining consistently high levels of sales performance and customer satisfaction.
• Led and mentored a diverse 19-member sales team (approximately 60 accounts per), focusing on maximizing performance through training, motivation, inspiration, and effective supervision.
• Created and nurtured a well-balanced, diverse, focused team through motivation, leadership, training, and establishment of sales process as the foundation for business success.

Selected Accomplishments:
• Consistently received annual bonus due to yearly sales increases.
• #1 Region in the nation (out of 16 regions), 133% of quota, 1999.
• Revitalized and strengthened key account relationships, which accelerated revenue growth and improved market position.

MANNING TECHNOLOGIES, Birmingham, AL
1993 - 1996
Assistant Branch Manager / Regional Project Manager

HELIX INC., New Orleans, La
1989 - 1993
Counter Sales / Project Supervisor

GOLDMAN'S PRESSURE TESTING, New Orleans, LA
1987 - 1989
Hydrostatic Test Operator / Sales Representative

EDUCATION

THE UNIVERSITY OF LOUISIANA, Lafayette, LA
1992
Bachelor of Science, Business Administration

MILITARY DUTY

ARMY NATIONAL GUARD 1985 to Present
Air Assault Company Commander / CPT - Active Duty January 2000 to August 2001
Captain / Infantry Commander, 1995 to Present
Infantry Commander, 1985 to 1995

Commendations:
Meritorious Service Award, Army Commendation (4), Army Achievement (3)

COMMUNITY VOLUNTEER

Big Brothers / Big Sisters
Scout Leader
Red Cross
Drinking/Drugs Lecturer

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Senior sales representative with e-commerce experience and knowledge of customized business-to-business solutions, combined with a 7-year history in sales in the transportation industry. Utilized consultative selling techniques throughout a multiple-level process. Interacted with executives and high-level decision-makers from small companies to Fortune 100 corporations. Completed an e-commerce professional training program at a major university and earned a bachelor's degree in transportation logistics. Proven record of success solving problems, managing multiple tasks, and following through with clients to insure that expectations are met and exceeded. Computer skills include Microsoft Office Suite.

EXPERIENCE

FreightWise, Inc., Fort Worth, Texas
2000 - Present
Regional Sales Manager
(Owned by Burlington Northern Sante Fe, General Electric Co., and Canadian National Railroad)
Managed a territory throughout the Western United States for startup Internet corporation for the transportation marketplace. Introduced and sold new technology by conducting presentations to executives and managers who represented shippers, carriers, third party service providers, intermodal marketing companies, and manufacturers.
• Grew territory from ground zero to over 100 accounts.
• Used WebEx for the sales presentation and to train new clients, reducing travel time and expenses.
• Led a team involved in creating a new enrollment development process which contributed to an increase in number of accounts, provided a faster and more complete service, reduced follow-up time, and improved account activation.
• Gained an overall understanding about the development of an Internet business, including creation of business plans to provide direction.

Stolt-Nielsen Transportation Group, Houston, Texas
1996 - 2000
Regional Sales Representative
Marketed and sold domestic rail and intermodal transportation services throughout the Gulf Coast Region. Managed a $5 million territory with approximately 30 accounts. Maintained sole responsibility for sales within the domestic division. Cross-sold throughout the whole supply chain, including terminals, barges, parcel tankers, and tank containers. Called on executives and managers within chemical and other bulk liquid companies. Negotiated contracts ranging from $12,000 to $500,000. Bargained for reduced rail rates.
• Achieved 109.4% of budget year-to-date in 2000, 112.9% in 1999, and 105.8% in 1998.
• Assisted other areas of the business, including operations, customer service, invoicing, billing, and tracking.
• Served as the only sales representative on a team of managers that developed a rail tracking system that became an added-value income producer for strategic accounts and greatly improved customer service.

The Kroger Co, Columbus, Ohio
1995 - 1996
Distribution Supervisor
Managed all LCL receiving operations and supervised a staff of up to 20 dock laborers and forklift operators. Operated a computerized warehouse system and observed the entire distribution process.
• Achieved a 90% rate for Proctor & Gamble deliveries that allowed Kroger to receive discounted rates.

Freedom Medical, Columbus, Ohio
1992 - 1995
Sales Representative
Generated the sale of therapeutic beds, scooters, and motorized wheel chairs throughout Columbus. Manned booths at trade shows to promote the business. Average contracts ranged up to $5,000.
• Selected to oversee the development of delivery routes.
• Participated in selling products within other states.

EDUCATION

Southern Methodist University
E-Commerce Professional Program
Program included: Networking Fundamentals, Internet Business Fundamentals, Building Web Documents with HTML, E-Commerce Planning (Key Issues and Strategies), E-Commerce Issues and Concepts, TCP/IP Internetworking, and Vendor Solution Overview.

Ohio State University, Columbus, Ohio
Bachelor of Science, Business Administration
Majored in Transportation Logistics

Certifications
• August 2000 - i-Net Certification - Internet Development, Site Functionality and Design, Troubleshooting, Business Concepts, Networking and Internet Basics, Protocols, Servers and Their Functions, Internet Clients, Configuration and Use, and Network Security
• July 2000 - E-Commerce Planning: Key Issues and Strategies Certification (Hycurve 2200)
• June 2000 - Planning Website Requirements Certification (Hycurve 1250)
• June 2000 - Planning Website Requirements Certification

AFFILIATIONS

Transportation Club of Houston
Southwest Chemicals Association
Alumni of Ohio State University Transportation and Logistics Association

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Senior sales representative with an eight-year history in sales and operations, as well as a bachelor's degree in transportation logistics. Sales experience intersects the operations and transportation sector within various industries. Interacted with executives and high-level decision-makers from small companies to Fortune 100 corporations. Proven record of success securing high-ticket contracts, introducing new products, gaining name recognition, and developing interactive relationships with clients through both account management and new business. Computer skills include Microsoft Office Suite.

EXPERIENCE

BestTransport.com, South Lake, Texas
2001 - Present
Regional Sales Manager
Managed a national territory by calling on corporate traffic managers, vice presidents of operations, plant managers, and chief financial officers to sell customized transportation procurement products.
• Increased product awareness and built a pipeline of customers, developing proposals in excess of $1 million.
• Worked with major accounts to develop products that improved resources management, controlled expenses, and improved operations management relative to safety, utilization, and employee coverage.

FreightWise, Inc., Fort Worth, Texas
2000 - 2001
Regional Sales Manager
(Owned by Burlington Northern Santa Fe, General Electric Co., and Canadian National Railroad)
Managed a territory throughout the Western United States introducing and selling new technology within the transportation marketplace. Called on executives and managers, representing shippers, carriers, third party service providers, intermodal marketing companies, and manufacturers.
• Grew territory from ground zero to over 100 accounts.
• Used WebEx for the sales presentation and to train new clients (reduced travel time and expenses).
• Led a team involved in creating a new enrollment development process which contributed to an increase in number of accounts, provided a faster and more complete service, reduced follow-up time, and improved account activation.
• Gained experience creating business plans to provide direction.

Stolt-Nielsen Transportation Group, Houston, Texas
1998 - 2000
Regional Sales Representative
Marketed and sold domestic rail and intermodal transportation services throughout the Gulf Coast Region. Managed a $5 million territory with approximately 30 accounts. Maintained sole responsibility for sales within the domestic division. Cross-sold throughout the whole supply chain, including terminals, barges, parcel tankers, and tank containers. Called on executives and managers within chemical and other bulk liquid companies. Negotiated contracts ranging from $12,000 to $500,000.
• Achieved 109.4% of budget year-to-date in 2000, 112.9% in 1999, and 105.8% in 1998.

Stolt-Nielsen Transportation Group , Houston, Texas
1996 - 1998
Operations Coordinator/Inside Sales
Managed a fleet of 400 specialized rail tank cars for the transportation of petrochemical, chemical, and bulk liquid products, covering North America, Mexico, and Canada. Interacted with account executives from all major railroads (Burlington Northern Santa Fe, Union Pacific, Norfolk Southern, CSX, Canadian National, Canadian Pacific, Illinois Central, Kansas City Southern) and negotiated and bargained for reduced annual rail contracts. Emphasis on tracking, tracing, customer service, invoicing, and billing. Developed bid proposals and contracts to secure sales from door-to-door movements and short-term/long-term leasing.
• Served on a team with managers that developed a rail tracking system that became an added-value income producer for strategic accounts and greatly improved customer service.

The Kroger Co, Columbus, Ohio
1995 - 1996
Distribution Supervisor
Managed all LCL receiving operations and supervised a staff of up to 20 dock laborers and forklift operators. Operated a computerized warehouse system and observed the entire distribution process.
• Achieved a 90% rate for Proctor & Gamble deliveries that allowed Kroger to receive discounted rates.

Freedom Medical, Columbus, Ohio
1992 - 1995
Sales Representative
Generated the sale of therapeutic beds, scooters, and motorized wheel chairs throughout Columbus. Manned booths at trade shows to promote the business. Average contracts ranged up to $5,000.
• Selected to oversee the development of delivery routes.
• Participated in selling products within other states.

EDUCATION

Southern Methodist University
2000
E-Commerce Professional Program
Program included: Networking Fundamentals, Internet Business Fundamentals, Building Web Documents with HTML, E-Commerce Planning (Key Issues and Strategies), E-Commerce Issues and Concepts, TCP/IP Internetworking, and Vendor Solution Overview

Ohio State University, Columbus, Ohio
2000
Bachelor of Science, Business Administration
Majored in Transportation Logistics

CERTIFICATIONS

• August 2000 - i-Net Certification - Internet Development, Site Functionality and Design, Troubleshooting, Business Concepts, Networking and Internet Basics, Protocols, Servers and Their Functions, Internet Clients, Configuration and Use, and Network Security
• July 2000 - E-Commerce Planning: Key Issues and Strategies Certification (Hycurve 2200)
• June 2000 - Planning Website Requirements Certification (Hycurve 1250)

AFFILIATIONS

Transportation Club of Houston
Southwest Chemicals Association
Alumni of Ohio State University Transportation and Logistics Association

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Retail Manager with 13 years experience in strategic planning of sales and marketing activities, market and competitive analysis, reorganization/start-up of stores, team building, development/ reorganization, training/retraining, customer service, and advertising. Accomplishments include staff/department reorganization, cash flow control and cost containment. Noted for leadership, communication, analytical and organizational skills.

SPECIAL PROJECTS

Recruiting
Visit regional universities to interview students for entry level managers.

Advertising
Review ad copy for all stores in the tri-state region.

Sales
Chosen to gather/calculate significant sales data, and prepare reports for the entire Philadelphia district.

PROFESSIONAL HIGHLIGHTS

Octagon, Inc., Bird In Hand, PA
1989 - Present
Replenishment Manager
Oversee stockroom operations merchandise including containerization, materials management, ordering, inventory, floor placement, and transportation. Review merchandise reports to ensure that merchandise arrives on time, undamaged and in correct quantity. Integrate pricing and marketing to increase company profit margins. Use strategic planning to increase the speed of staff performance resulting in decreased overhead costs. Coordinate, plan and supervise replenishment team activities. Advise subordinates on merchandise care and preservation. Hire, train and terminate personnel.

Acme Resources, Philadelphia, PA
1989 - 1997
Area Manager
Reported directly to District Manager. Oversaw all facets of operations: apparel (men/women's), sportswear, fashion accessories, housewares, and other departments with annual revenues in excess of $5 million. Managed 12 stores during tenure and increased store profitability. Hired, trained, motivated and dismissed subordinates. Coordinated, planned and supervised the daily activities of 45 personnel including department managers, assistant department managers, sales associates, human resource staff , and maintenance employees. Maximized sales and productivity by understanding sales trends, analyzing business needs, and emphasizing customer service. Conducted sales meetings and accentuated customer service. Defined customer profiling to increase sales, refine buying, merchandising, and advertising strategies.

Achievements:
• Took over Philadelphia store which was unprofitable. Reorganized and restaffed entire store, which became the #1 store in region with $20 million in annual revenues, shrinkage cut below 2%, and extremely low turnover in employees.
• As Area Manager, increased sales volume with highest sales annually.

EDUCATION

WILLIAM & MARY UNIVERSITY, Philadelphia, PA
1989
B.A., Communications

PRWRA Barbaraanne Breithaupt - Barbaraanne's Lasting Impressions - Philadelphia, PA 19114-3522 - tiger4parw@aol.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Recognized as a top performer consistently achieving annual sales/financial goals for nine consecutive years.

SALES and MANAGEMENT professional with over 13 years of experience in increasingly accountable positions for an $85 million specialty chain. Demonstrated track record of combining sales/marketing leadership with sound business practices to position retailer for long-term growth and profitability.

Cross-functional expertise in business planning, operations management, human resources, and finance. Trained over 2000 employees on effectively improving performance and productivity. Known as a results-oriented individual with strong problem solving, analytical, communication, interpersonal relations and "sense of urgency" skills.

AREAS OF EXPERTISE

• Multi-Site Operations • Field Sales Management
• Decision-Making Authority • Competitive Product Positioning
• Team Building and Leadership • Event and Meeting Planning
• Executive Presentations/Seminars • Sales Training and Development
• Budgeting/Financial Management • Problem Solving/Troubleshooting
• Brand Loyalty and Corporate Image • Customer-Driven Management

SELECTED ACCOMPLISHMENTS

• Consistently achieve annual financial/sales goals and quotas based on volume, gross margin, payroll, shortage, percent-to-store and expenses. Continually rank in the top 10% in accordance with company guidelines and equivalent rating system with five separate supervisors and nine appraisals.

• Successfully utilized turnaround management abilities to transform least profitable (1.2%) division to most profitable (7.6%) division over a two-year time period.

• Instrumental in significantly reducing employee turnover from 13.0% open positions to the current 2.1% through accurately and effectively hiring, training, and motivating competent employees.

PROFESSIONAL EXPERIENCE

FJK Fine Jewelry, Detroit, MI
1997 - Present
Director of Stores
Directed activities for all 85 stores in the chain with a staff of 7 regional managers, 85 department managers, 3 office support staff, and 600 sales associates. Planned and executed company standards including control of operation and timely communication. Created a partnership with the host store key executives to enhance communication and maximize business opportunities.

FJK Fine Jewelry, Detroit, MI
1993 - 1997
Regional Manager
Consistently achieved sales quotas and handled operational functions for a total of 37 stores. Trained sales staff, developed staff by reviewing monthly productivity, and promoted partnerships with host store. Established high standards of customer service and insured proper staffing/scheduling. Maintained consistency in visual and security standards.

Macy's Department Store, Lansing, MI
1992 - 1993
Group Support Manager
Oversaw and directed operational functions for five departments. Promoted from Sales Manager within six months of employment by continually increasing sales for six consecutive months.

EDUCATION

University of Michigan, Detroit, MI
1988
B.A., Business Administration

Lansing Community College, Lansing, MI
1986
Associate, Business Administration

PRWRA Darlene Dassy - Darlene's Dynamic Resumes - darlene@attractiveresumes.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Extensive experience in Management, Merchandising, Human Resource Training and Development, and Floor Management consistently assuming increased responsibilities.
• Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and motivate people of all levels to achieve their maximum potential while attaining corporate objectives.
• Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with senior management, associates, and customers.

EMPLOYMENT HISTORY

SFB Retail Stores, Springfield, IL
1999 - Present
Support Manager
• Scheduled Payroll/Comp for 300 associates.
• Coordinated Benefits.
• Implemented and supervised health and safety programs.
• Maintained Modular changes in POS System.

SFB Retail Stores, Springfield, IL
1998 - 1999
Accounting Manager
• Developed financial reports.
• Processed credit collections.
• Reviewed and monitored encoding.
• Maintained collections data.
• Analyzed financial data.
• Reviewed financial documents for accuracy.
• Made bank deposits.

SFB Retail Stores, Springfield, IL
1995 - 1998
Personnel Manager
• Hired, interviewed and developed associates' skills.
• Created and maintained files.
• Monitored and reduced turnovers.

SFB Retail Stores, Springfield, IL
1991 - 1995
Department Manager
• Managed inventory control dealing with shrinkage, price.
• Supervised merchandise ordering.
• Directed store merchandising.
• Coordinated customer services.

EDUCATION

Naperville Community College, Naperville, Illinois
Completed 24 hours of business/accounting coursework.

PRWRA Pat Chapman - CareerPro-Naperville, Inc. - http://www.career2day.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

RETAIL SALES & OPERATIONS MANAGEMENT PROFESSIONAL
Fragrance and cosmetics industry

PROFESSIONAL PROFILE

Goal-oriented retail sales manager with progressive experience career in supervising retail outlets up to 150,000 sq. ft. in metropolitan markets. Proven success in sales training, customer satisfaction, new business development, and marketing initiatives. Demonstrated track record in revitalizing under-performing store operations by 200%. Excellent leadership and staff management skills. Vast knowledge in fragrance and cosmetics sales.
Key areas of competencies include:

Sales & Marketing
New Business Development
Merchandising
Revenue Growth
Customer Service & Satisfaction
Inventory Management
Promotional Activities
Account Management
Marketing

Proficiency in Microsoft Office

RETAIL SALES EXPERIENCE

Sales & Marketing Consultant
2003 – present
Strategically market and sell high-quality designer fragrances for women and men at major department stores in the metropolitan DC area. Interface regularly with account executives to obtain sales directives.
· Successfully promote of multiple product lines, including Calvin Klein, Vera Wang, Estee Lauder, Donna Karan and Liz Clairborne.
· Consistently maintain or exceed monthly sales goals by about 20%.

VICTORIA’S SECRET, Arlington, VA
2001 – 2003
Senior Assistant Manager
Recruited to enhance sales for under-performing, 100,000 sq ft. retail fragrance for leading international retailer of female lingerie and fragrances. Held full profit and loss responsibility for daily store operations, sales planning, inventory management, and product promotions, and visual merchandising. Managed a staff of 12 sales associates, including hiring, sales training and employee development.
· Delivered a +15% sales gain within 12-months, which enabled store (previously operating at loss) to achieve its sales goal of $1 million.
· Repeatedly exceeded monthly sales plan for the store by 25% - 40%.
· Played instrumental role in store ranking 2nd place in Secret’s Award for achieving top sales in the nation.
· Improved staff morale, which employee turnover and absenteeism by 10%.
· Promoted from Sales Leader to Co-Director is record six months of employment.

PRIOR EXPERIENCE

Medical Assistant, Medstar Hospital Center, Upper Marlboro, MD
1999 – 2001
Customer Relations Associate, Scientific Artifacts Museum, Calverton, MD
1998 – 1999
Sales Representative, Aetna Family Insurance, Edgewater, MD
1997 – 1998
Support Services Coordinator, Youth Corps Program, Washington, DC
1994 – 1997
Inventory Clerk, Blockbuster Videos, Capitol Heights, MD
1993 – 1994

Abby Locke - info@premierwriting.com - http://www.premierwriting.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MUSIC RETAIL MANAGEMENT • SINGER/SONGWRITER •
MUSIC TEACHER & MENTOR

Creative, detailed-oriented professional demonstrating broad ranging achievements and knowledge within diverse spheres of the music industry encompassing live performance, television, radio, teaching and retail sales. Combines strong hands-on competencies and innate leadership, interpersonal, management and communication skills with a vivacious, friendly personality. Prizes loyalty, integrity and hard work within vital life ethos.

CORE STRENGTHS:
· Outstanding Musical Knowledge
· Effective Communications
· Industry Networking
· Flexible, Creative & Fun
· Exceptional Interpersonal Finesse
· Teacher & Motivator
· Trend Setter
· Analytical
· Highly Motivated Self Starter
· Energetic & Passionate
· Customer Service Excellence
· Dedicated & Committed
· Client Relationship Management
· Team Leadership & Direction
· Organizational Expertise
· High Stress Challenging Environments

Proficient in: Windows 95, 98, 2000, ME; MacOS; Adobe Photoshop; Adobe Illustrator; Print Artist; Arcsoft Photo Studio; Ulead Photo Express; Netscape Communicator; Microsoft Internet Explorer, Realplayer; Windows Media Player; OpenMG; Microsoft Word; Microsoft Excel; Microsoft Works; Outlook Express; Winstore.

PROFILE OF ACHIEVEMENTS

AWARDS
2000 – AUSTRALIAN LIVE MUSIC AWARD NOMINEE
1999 – CERTIFICATE OF MERIT FOR OUTSTANDING PERSONAL ACHIEVEMENT
IN MUSIC STUDIES
1999 – ROTARY BEAT AWARD FOR EXCELLENCE IN PERFORMING ARTS (MUSIC)

PUBLICATIONS / RADIO / TELEVISION

2001 – SELECTED FROM NATION WIDE FIELD AS PRESENTER/PRODUCER FOR AUSTRALIAN BROADCASTING COMMISSION (ABC) DIGITAL YOUTH CHANNEL
Program cut due to lack of funding.
1998 – 2000 – LEAD SINGER/SONGWRITER AND GUITAR PLAYER IN ‘KRINGER’:
supported renowned Australian bands including Jebediah, Spiderbait, Yothu Yindi,
Dave Graney, Grinspoon and others. Produced and distributed two self-funded EP’s
1998 – ‘BEER, BONGS AND CARROTS’ – TRIPLE J RADIO / ABC RADIO
1998 – CONDUCTED INTERVIEW WITH ACCLAIMED ACT ‘THE SUPERJESUS’:
aired twice on Triple J Radio
1997 – INSTRUMENTAL IN INTRODUCING ‘RECOVERY’
ABC YOUTH MUSIC PROGRAM TO DARWIN:
Personally featured in broadcast leading to hosting numerous freelance stories aired in 1998
1997 – ORGANIZED AND COORDINATED FUNDRAISING CONCERT “REAL APPEAL FUND”: Supporting Prevention Of Youth Suicide.

WRITTEN AND PRODUCED NUMEROUS STORIES FOR ABC RADIO AND TELEVISION

EDUCATION PROFILE

Studies in Children’s Services (2002)
CHARLES DARWIN UNIVERSITY - Darwin, NT, Australia
Certificate 3 – Contemporary Music Skills: Music (2000)
CHARLES DARWIN UNIVERSITY – Darwin, NT, Australia
Combined Restaurant Services (2000)
DARWIN HOSPITALITY COLLEGE – Darwin, NT, Australia
Certificate 1 – Entry Level Music Industry Skills: Vocational Education & Training (1998)
DARWIN HIGH SCHOOL – Darwin, NT, Australia
Senior First Aid Course (1999)
ST JOHNS – Darwin, NT, Australia
Nationally recognized course
NTCE (Northern Territory Certificate of Education – Year 12) (1999)
DARWIN HIGH SCHOOL – Darwin, NT, Australia
Subjects studied include: Music & Music Individual Study / IT / English / Modern European History

SEMINARS & WORKSHOPS

2003 – ‘WRITING RHYMES FOR HIP HOP’ ‘RUNNING AN INDEPENDENT HIP HOP LABEL’
MC Ozi Battla (Shannon Kennedy ‘The Herd’)

PROFESSIONAL EXPERIENCE

MUSIC DEPOT – Casuarina, Darwin, Northern Territory
2002 to Present
Manager
Charged with full accountability for all aspects day-to-day operations including consistent achievement and conciliation of budget and documentation; staff management; broad ranging reporting requirements; merchandise shipment processing; and insurance.
Supervise up to 10 full time and casual staff and organized and chair monthly staff meetings. Facilitate annual inventory process. Maintain electronic banking operations. Accept sole responsibility for hiring and termination of employment of staff. Organize stock intakes. Coordinate and host special events. Build strong relations with industry representatives and nurture VIP customers. Skillfully resolve all customer service issues to mutual satisfaction. Represent Music Depot at industry functions.

Unique Challenge:
Challenge:
At 20 years was the youngest person to be awarded senior management status within the company, and with no formal training or experience and faced with learning from scratch and on the run, was charged by absent Director/Owner with full accountability for all aspects of operations.
Action &
Result:
Met challenge enthusiastically drawing upon high degree of intrinsic motivation, leadership and organization skills and vital ability to think laterally and creatively to institute aggressive marketing strategies including ensuring new releases hit the shelves before other stores; all new advertising and promotional material displayed upon arrival; motivated staff to maintain exceptional level of customer service at all times; maximized merchandise appeal; and others. Achieved highest annual revenue for retail music outlet of similar size.

Key Achievements:
· Single-handedly developed and executed staff training and development strategies, motivating and mentoring to level of service excellence. Implemented Key Performance Indicators and coaching to achieve targets. Dramatically increased customer loyalty, with feedback received indicating helpful, polite staff being the major reason. Client feedback further motivated staff and produced happy relaxed work environment.
· Reduced expenditure through development of streamlined roster system and sourcing of new suppliers for stationery and other in-store expenses.
· Actively studied market research and consumer trends determining demand, potential sales volume and competitor impact. Developed and implemented appropriate marketing strategies to increase revenue and manage store through two most profitable trading days exceeding previous records by 8%.
· Significantly exceeded past manager’s performance levels rapidly achieving peak performance resulting in reduced expenditure, enhanced profits, lower staff attrition rate, and increased customer loyalty.
· Functioned as Supervisor for TRAC (Training Retail and Commerce) program taking students onboard to learn all necessary retail sales skills.

TRAX – Darwin, Northern Territory
2001 to 2002
Assistant Manager / Casual Sales Assistant (Key Holder duties)
Functioned as vital link between management and employees demonstrating innate ability to independently perceive and meet customer and staff needs. Exercised 30% administrative accountability, 70% sales and 100% leadership by example.
Received rapid promotion to Key Holder accountability within months of initial employment as casual sales assistant. Supervised and motivated 15 staff.
Key Achievements:
· Vital team member to achieve Lend Lease ‘Entertainment Retailer of the Year’. Consistently met and exceeded sales targets as vital contributor to achieving most successful and efficient sales and customer service team in company history. Only member of staff to receive promotion.
· Received further promotion to 2IC over hundreds of candidates resulting in reduction of training costs and an assistant manager able to hit the ground running.

TAMINMIN HIGH SCHOOL – Humpty Doo, Northern Territory
2001
Relief Teacher – Vocational Education & Training Certificate 1 in Music Industry Skills
Taught Nationally Accredited course detailing fundamentals to achieving employment in the music industry. Classes involved 30 students in Years 10 and 11.
Devised inspiring and unique techniques to deliver in-depth training utilizing lectures, workbooks and experimental exercises covering various course competencies including: develop and update music industry knowledge; develop music knowledge and listening skills; health and safety procedures specific to the music industry; working with diverse factions within the music industry; technical skills for playing or singing; performance/instrumental techniques; purchase/hire of equipment; stage lighting; PA system; and numerous others. Documented student competencies and compiled report cards. Communicated with other teachers regarding student and program progress.
Key Achievements:
· Accepted as early stage member of VET program. Personal curriculum success was instrumental in advancing program to be implemented in 4 schools across the Northern Territory supporting long student waiting lists.
· Proactive initiatives led to involvement of various professional industry representatives coming to meet and instruct students.
· Achieved 100% pass rate and numerous students advancing to further industry related study, performance or employment in a related field. Successful student completion equated to stage 1 credit towards Northern Territory Certificate of Education.

ST MARY’S AFTER SCHOOL CARE/
YMCA HOLIDAY PROGRAM – Darwin, Northern Territory
1999 to 2001
Group Leader/Craft and Music Coordinator
Supervised up to 30 children aged 5 to 12 with accountability for safety, planning and coordination of excursions, design of activity programs and purchase of supplies. Participated in sports activities including set up of equipment.
Key Achievement:
· Designed and implemented first structured music and craft program.

Beverley Neil - d_scriptive@powerup.com.au

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MARKETING ~ RETAIL OPERATIONS
Sales ~ Executive Administration ~ Customer Service ~ Office Management

· Exceptional organizational skills; customer- and results-oriented. Work effectively under pressure and stress to meet deadlines. Identify problems/needs and initiate effective solutions. See the “big picture” while attending to the details to complete projects.
· Promote working environment/procedures conducive to improving productivity, increasing efficiency, enhancing quality and strengthening financial results.
· Motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously; able to prioritize workload and multi-task. Persuasive, creative and flexible to changing priorities.
· Dynamic communication/interpersonal skills and a team player; interact positively with a wide range of people. Negotiate conflicts; motivate others to achieve goals.
· Computer skills include Microsoft applications; proprietary software for customer sale transactions, history, etc.; UPS Worldwide; Internet research and communication.
· Thorough knowledge of:
· Retail Sales
· Marketing
· Team Leader
· Inventory Control
· Project Management
· Supervisory Oversight
· Strategic Analysis
· Merchandising
· Personnel Administration
· Customer Service
· Inventory Planning
· Budgeting

PROFESSIONAL EMPLOYMENT

Waterford Wedgwood USA, Inc. – Grove City, Pennsylvania
1996 – Present
Manager
Support executive and operating teams in retail division for international company selling crystal stemware, giftware, china, linens, cookware, cutlery, hard goods and specialty products in all price ranges and over 10,000 SKUs to specialty stores, wholesale and retail consumers. Grew local store business to $1.126 million.
· Design P&L initiatives to increase sales and minimize expenses. Consistently came in at or below budget in all management roles. Initiated substantial cost-saving initiatives for All-Clad store in the areas of supplies, payroll, etc.
· Conduct market analysis to identify opportunities to expand predominant “baby boomer” customer base and to provide affordable and attractive merchandise to younger generation. Analyze sales data and inventories to plan promotions and make adjustments. Coordinate in-store promotional activities and off-site special events.
· Provide exceptional customer service; assist corporate clients as well as individual customers to choose appropriate gifts. Establish trust and promote repeat business.
· Conscientiously perform data collection/analysis to prepare numerous end-of-month reports (e.g., productivity updates, customer requests/orders, employment, etc.).
· Trace variety of data to forecast buying trends. Analyze competition, market positions, product lines and service levels. Forecast demand patterns and revisions where necessary to maintain inventory control.
· Spearheaded new business by marketing store for bridal and gift registries in conjunction with advertising campaign that includes local businesses.
· Boosted operating efficiency, productivity and performance:
· Created email customer lists to cost-effectively distribute product information and announce upcoming sales.
· Restructured inventory system (stock levels and displays) resulting in substantial reduction in annual fiscal inventory from retail division average ($680 out of $500K stock level). Slashed surplus and generated more accurate sales data.
· Initiated procedures in store security that reduced shrink (from 1.2% to .2%).
· Implemented new customer service—More Card program—introduced by Prime Outlets to offer extra savings to cardholders. Survey showed customers increased purchases to qualify for increased savings.
· Trained staff in new programs, policies, computer updates and product information. Recruited applicants for management positions. Assisted in several new store openings. Supervised staff of 12-15 associates providing inventory control, customer service, and shipping/receiving.
· Designed promotional materials for product lines, which resulted in free product promotion in local publications and shopping centers.

McKenzie Square – Niles, Ohio
1990 – 1996
Manager

PROFESSIONAL ASSOCIATION

American Marketing Association, Member

EDUCATION / CONTINUING EDUCATION

Numerous workshops/seminars include:
Managing for Success • How to Supervise People

B.A., Business Administration
Major: Business Management and Marketing
Kent State University – Kent, Ohio

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

A dependable retail management professional with 18 years experience. Currently looking to combine skills and expertise within a position that welcomes motivation while simultaneously offering a supportive environment.

KEY COMPETENCIES

• Proven success in leading teams and developing professional skills in others.
• Create and maintain excellent relationships with clients and colleagues.
• Clearly assess problems and suggest viable solutions to benefit all involved parties.
• Skilled in handling all facets of operational management including customer service, financial control, sales/marketing, and inventory control.

CORE SKILLS

• Operational Management • Client Relations
• Project Management • Problem Resolution
• Written/Verbal Communication • Inventory Control
• Training/Skills Development • Visual Merchandising
• Purchasing/Negotiation • Marketing/Promotion

RECENT ACHIEVEMENTS

• Played pivotal role in store achieving $1 million in revenue.
• Achieved sales plan sixteen out of eighteen months of employment with company.
• Recognized as "Manager of the Year" for excellent sales and customer service.
• Awarded "Mall Award" for best cosmetic/beauty store in 2000.

PROFESSIONAL EXPERIENCE

Emporio, Denver, Colorado
1999 - Present
Store Manager
• Completed all facets of retail store management including client relations, training, scheduling, visual merchandising, sales, marketing, inventory control, employee supervision, and acted as liaison between regional managers, account executives, staff, and other store locations.

Maxwell, Orlando, Florida
1996 - 1999
Contractor
• Completed all essential customer service and project management functions including convention/trade show planning, shipping/receiving interface, account management, and organizational development.

Mac, Boulder/Denver, Colorado
1994 - 1996
Sales Associate
• Performed general sales functions including competitive selling, customer relations, promotion development, and client consultation.

Pasta House, Fort Collins, Colorado
1993 - 1994
General Manager
• Completed all general management duties including scheduling, personnel development, purchasing, vendor relations, recruiting, and training.

Reeds, Fort Collins, Colorado
1987 - 1993
Manager
• Performed all management functions including scheduling, cross-training, personnel development, purchasing, vendor relations, recruiting, program/policy implementation, and client relations.

SPECIALIZED TRAINING

Time Management - Franklin Covey
Communications - April 2001
Retail Store Management - May 2000

PRWRA Gretchen Gaede - The Write Words - Fort Collins, Colorado 80524 - http://www.writewordsonline.com - gretchengaede@frii.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SENIOR-LEVEL MANAGEMENT PROFESSIONAL
ACCOUNTS & OPERATIONS

Experienced, goal-oriented individual with 19+-year progressive background in sales, account management and operations. Take pride in ability to utilize a wealth of knowledge in areas of strategic marketing and advertising, human resources management, personnel training, contract negotiation, budget development/administration, inventory and logistics. Motivate team members to meet and exceed established goals. Interact easily with people of diverse backgrounds and professional levels; from technicians to “C” ranking executives.

CAREER ACCOMPLISHMENTS

· Spearheaded and administered strategic marketing and advertising campaign, resulting in 40% increase in annual sales, growing 3L Office Products’ fiscal revenues to over $1.5 million.
· Conceptualized and launched successful start-up operations for General Binding Corporations’ new sales region, building sales to $500,000 in 1-year timeframe.
· Turned around underachieving, understaffed facility, through restructuring of customer service processes, implementation of automatic dispatching system and recapture of $300,000 in lost contracts in less than 12 months; consistently grew revenues by 15% per year.
· Awarded “General’s Club Sales Trip” – 6 times – in recognition of achieving 115% of annual sales goals.
· Instituted measures at poorest performing facility in the U.S. to turn it into “Branch of the Year.”

QUALIFICATION HIGHLIGHTS

· Employ excellent business operation skills to successfully manage, monitor and consistently grow revenues.
· Restructure and integrate operational processes, marketing plans and advertising campaigns, resulting in corporate growth and increased market share.
· Negotiate and capture strategic partnerships and contractual agreements designed to build and maintain annual revenues.
· Design and conduct successful trade-show programs, resulting in new business relationships, as well as tactical and amplified exposure to specialized markets.
· Build cohesive, well-trained teams, through staff development and specialized training, as well as implementation of structured benefits plans.
· Supervise and monitor activities of team members in diverse geographic locations, on national, regional, district and local levels.
· Oversee P & L operational activities in areas of budget administration, personnel management, business development, and territorial expansion, customer service.

PROFESSIONAL EXPERIENCE

Office Products USA
2000-present
National Account Manager
Oversee activities leading to the location and cultivation of new accounts, dealers, distributors and VARs, for manufacturer of pressure sensitive polypropylene sleeves and pockets, and self-laminating products.
· Managed marketing and advertising campaigns, staff development, product promotion, and inventories.
· Develop and foster interpersonal relationships with “C” level executives, resulting 70% success rate of new account development.
· Launched product promotions, establishing successful business relations in printing, publishing, entertainment and media replication markets.

Some Binding Corporation
1989-2000
Manager – Business Development/Technical Marketing (1999-2000)
Managed and monitored sales, marketing and operational activities for major binding equipment, laminating and office products manufacturer and supplier. Selected to participate in corporate sponsored Strategic Management Course for Corporate Development, through DePaul University in Chicago, IL.
· Spearheaded, developed and built start-up operation to expand territory, resulting in location and capture of new third party service companies.
· Developed and administered direct national accounts such as Kinkos, Office Max, MBM and Uniscribe.
National Field Operations Manager (1997-1999)
· Managed operations supporting success of 110 field engineers, 6 regional managers and 45 subcontractors in the U.S. and Canada, with $18 million in annual revenues.
· Remained responsible for the management and administration of P & L operations, establishment of engineer revenue quotas and supervision of budgetary line-item expenses.
Technical Manager – Western Region (1996)
· Oversaw the activities of 48 service team members, 5 district managers and 32 subcontractors in the Western U.S. and Canada.
District Service Manager (1995-1996)
· Maintained responsibility for the supervision and support of 20 field engineers in a 7-state district, as well as Alberta, Canada.
· Achieved sales quotas up to 115%, continuous annual revenues in excess of $3 million.
· Key member of team responsible for developing and servicing major corporate accounts.
Branch Technical Manager – Los Angeles (1992-1995)
Field Engineer, Omaha (1989-1990)

Logistics Packaging Corporation
1987-1989
Shift Supervisor
Oversaw the activities of manufacturing personnel, as well as equipment maintenance for blow molding operation. Ensured team members remained in compliance with all health and safety regulations, as well as met or exceeded production quotas.

MILITARY SERVICE

Petty Officer 2nd Class, United States Navy
1983-1987
Developed and utilized knowledge of personnel management and training, including scheduling and evaluations of assigned staff members. Remained responsible for ensuring the health, welfare and security of all subordinates. Maintained U.S. Military Secret Security Clearance.

EDUCATION & TRAINING

Pursued Bachelors Degree in Business Administration
Completed coursework in: Accounting, Business Management, marketing, Economics, Sociology, Trigonometry and Geometry

Associates Degree in Electronics – U.S. Navy

Strategic management course for Corporate Development – DePaul University
Strategic Selling and Negotiating of Professional Services – Hahn Consulting
Best practices of Service Pricing and marketing – Hahn Consulting
7 Habits of Highly Successful People
Dale Carnegie Sales Seminar

Certified – Microsoft PowerPoint

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales and marketing professional offering more than 10 years of solid experience, with the past 6 years in the software solutions industry. Utilized consultative selling techniques throughout complex and multiple-level sales processes. Consistently exceeded sales quota, developed interactive business relationships with senior executives, created and implemented persuasive account strategies for a competitive marketplace, and effectively sold customized computer products and services. Computer skills include Microsoft Windows 98, Microsoft Office 97, and ACT!.

EXPERIENCE

TECHNOLOGY CORPORATION, Austin, Texas
1997 - Present
Sales and Business Development Manager
Marketed and sold sophisticated enterprise report management software across the U.S., and generated $1.5 million in annual sales. Managed affiliate processors as strategic alliances to license the software, as well as selling Internet electronic statement delivery services. Called on chief information officers, chief technology officers, vice presidents of information systems, and vice presidents of operations. Major accounts included banking, investment, and insurance firms. Average contracts ranged from $100,000 to $500,000.
• Grew territory from ground zero and attained $1 million in sales for 1998 (currently on track to exceed 1999 goal).
• Achieved 106% of plan year-to-date after first quarter, with strongest sales in fourth quarter.
• Originally hired from October 1995 to June 1996 and spearheaded the Houston territory by targeting end-user sales. Secured accounts such as Hermann Hospital, Stewart & Stevenson, Foley's, and NASA.

SOFTWARE CORPORATION, Houston, Texas
1996 - 1997
Regional Sales Manager
Generated $700,000 in new business and managed accounts for software resales throughout a six-state region. Grew the territory from 1 to 14 dealers.

BUSINESS SOLUTIONS, Houston, Texas
1993 - 1996
Manufacturer's Representative
Formed company and solicited representation rights to market and sell specialized software solutions and video conferencing systems. Secured PSI Technologies as the #1 client that accounted for 80% of sales.

MAXWELL ASSOCIATES, Houston, Texas
1992 - 1993
Sales Representative
Sold specialized legal publications throughout Downtown Houston and surrounding counties. Ranked #2 out of 85 competitors nationwide. Nominated into President's Club, ranking in the top 10% for sales in 1992. Recognized as Rookie of the Year in 1992 with the greatest sales performance.

ADDITIONAL EXPERIENCE

Friden Alcatel - Houston, Texas (March 1989 to March 1992) Business Development Consultant - Marketed and sold automated mailing systems throughout Downtown Houston. Achieved highest percentage to budget out of 100 sales representatives nationwide in 1990. Achieved at least 150% of quota in 1991 and 1992 and ranked #2 in the nation in 1991. Top revenue producer in Houston branch in 1991.

EDUCATION AND CAREER DEVELOPMENT

WICHITA STATE UNIVERSITY, Wichita, Kansas
1988
Bachelor of Arts, Marketing, Minor: Accounting Performance

Seminars:
• Born to Win-Zig Ziglar;
• Psychology of Selling-Brian Tracy
• Performance Selling-Don Huston
• Persuasion Techniques-Tony Robbins

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Consultant in the industrial electrical field with 19 years experience in installation, testing, training, engineering, marketing, sales, and customer service.

PROFESSIONAL EXPERIENCE

FERNDALE CORPORATION, Virginia Beach, Virginia
Sales/Marketing Consultant, 1997 - Present
· Organize and supervise 20 office and construction personnel. Team leader.
· Enhance company image through four home shows. Supported local utility sponsored programs.
· New customer base developed through the creation of a manual on sales aids and pricing guides.
· Sell, obtain signed sales contracts, and design residential HVAC systems.
· Schedule, delegate, and supervise five construction crews upon completion of sales contracts.
· Oversee labor and material costs to control project profitability.

REED AND ASSOCIATES
Field Engineer/Marketing Representative, 1988 - 1997
· Designed distribution facilities based on customer load requirements and existing facilities.
· Prepared cost estimates based on design of new construction or facility modifications.
· Obtained right-of-way/easement agreements and highway/railroad permits.
· Promoted Comfort Assured Program by assisting assigned HVAC dealers.
· Prepared/presented speeches relating to safety and energy efficiency for customer groups.
· Developed/maintained customer relations as company representative.

BAKER AND BAKER, INC., Newfield, Virginia
Electrician, 1983 - 1988
· Located/tested accuracy of instrument components.
· Repaired/replaced, defective parts/systems.
· Prepared, analyzed, and revised various electrical drawings.
· Initiated, wrote and implemented electrical maintenance manuals and procedures.
· Reviewed and modified control scheme designs prior to installations.
· Supervised, trained, and evaluated employees in apprenticeship program.

Licenses:
Journeyman Electrician - State of Virginia
Notary - State of Virginia
RSES Certified - Designer/Estimator

SUMMARY

EDUCATION

Old Dominion University, Norfolk, Virginia
B.S., Business Administration
Cum Laude

Newfield Shipbuilding Apprentice School, Electrician-Graduate Basic and Advanced Technical Education Curriculum

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales, marketing, and business development professional with more than 11 years in finance, banking, and business management. Proven track record growing a business and exceeding sales targets. Exposed to American and Chinese cultures, speaking the language, and understanding the nuances of communicating with dignitaries, government officials, and company leadership.

• Sales strategy development and execution • Customer relationship management
• Budgeting / forecasting • Business plan development
• Government and banking relations • Controlling costs
• Identifying / evaluating revenue opportunities • Public relations / public speaking
• Tracking results • Gathering / interpreting client requirements
• Account management • Pursuing new business

EXPERIENCE

Maxwell Financial
2000 - Present
Sales and Marketing Consultant / Financial Planner
Marketed and sold complex financial services globally, while managing a $5 million portfolio of accounts. Called on bank owners, executives, chairmen of the board, business owners, and chief technical officers representing banks, energy, oil and gas, finance, food services, insurance, construction, and medical industries.
• Achieved 200% of plan for a specific product, earning a top 40 spot out of 700 consultants nationwide.
• Grew the business from ground zero, attaining 150% of increased production quota in 2001.
• Conducted seminars for employees and members of banks, medical groups, and professional associations.
• Promoted the business by producing a bi-weekly, one-hour financial news program on the Chinese Radio Network, as well as writing articles for the Chinese News.
• Developed business relationships with top community figures.

National Bank
1999 - 2000
Business Development and Marketing Executive
Recruited to spearhead a new marketing strategy, targeting the Asian American community. Supervised up to 10 employees. Negotiated commercial loans up to $10 million. Reported to the owner and Board of Directors.
• Generated $15 million in new business within six months, which was 300% of plan.

Investment Company
1989 - 1999
Business and Marketing Manager
Marketed and sold retail leasing space, and directed the management company responsible for two shopping centers in Houston. Supervised 20 employees over three shifts. Reported to the commercial real estate broker / investor. Communicated with business owners, regional managers, and store managers on the client level.
• Achieved a significant turnaround by targeting the Asian American marketplace, attaining a 100% leasing rate for space which was previously unoccupied for more than one year.
• Contributed to a 30% increase in one client's sales by recommending they also cater to Asian American community, which provided them with enough business to maintain a 24-hour operation.

EDUCATION AND TRAINING

Rutgers University
1980
M.B.A., Finance and Accounting

Soochow University
1976
Bachelor of Science, Accounting
TRAINING: Leadership Houston 2002 (selected as one of 50 participants out of 250 applicants)
LICENSES: Certified Public Accountant, Texas (1983), Real Estate Broker, Texas (1992), Loan Officer (1991)

AFFILIATIONS

• Golden Quan - City Council Campaign Manager for Asian American Community (1996 to Present)
• Greater Houston Partnership - World Trade Division - Advisory Group (1995 to Present)
• Chinese American Petroleum Association
- Co-Chair - 2001 Global Chinese Petroleum and Petrochemical Technology Symposium held in Taiwan - Organized in conjunction with the Chinese Petroleum Institute in Taiwan with delegates from China, USA, and Taiwan representing such companies as SINOPEC, CNPC, CNOOC, and CUCBM (China).
• Taiwan Chamber of Commerce - Honorable Vice Chairman (1999 to 2000) and Director (1998 to 1999)
• Houston Public Television (PBS) (1999 to Present) Board of Directors / On-Air Membership Talent
- Raised $250,000 in one night of fundraising.

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales and marketing professional with account management and new business development experience. Strong knowledge of commercial and residential construction, as well as property appraisal. Areas of expertise include developing and executing sales and marketing strategies, identifying and evaluating potential revenue opportunities, creating advertising and promotional material, developing alliances with professionals in related industries to secure a strong referral base, and conducting seminars to educate the public. Additional experience includes both recruitment and training of personnel. Computer skills include Microsoft Office (Word, Excel, PowerPoint, and Access), and Publisher.

EXPERIENCE

SFB CORPORATION, Stafford, Texas
Sales and Marketing Executive, 1999
Market and sell remodeling and new construction services for both residential and commercial projects. Interact with new homebuilders and general contractors, as well as real estate agents, appraisers, and title company representatives. Negotiate contracts that range up to $150,000. Report to the owner.
· Grew the business by 15% in final quarter 2001.
· Achieved as high as 110% of monthly sales plan.
· Increased revenue from one homebuilder by 500% by negotiating sub-contract services.
· Initiated and implemented a marketing strategy that targeted remodeling projects for handicap accessibility, and developed alliances in the home healthcare industry, which significantly expanded the business by recognizing a niche market.
· Created four annual Yellow Pages advertisements, as well as flyers and brochures to promote the company, changing seasonally and targeting weather-related situations like hail and water damage.
· Saved a homebuilder 25% per home in contractual fees by referring a master electrician who produced highest quality work at a reduced charge.

HELIX INTERNATIONAL, Houston, Texas
Financial Marketing Coordinator, 1997 - 1999
Managed all marketing activities to promote this financial investment management firm. This included cold calling, client screening, marketing plan development, investor research and management, and recruitment and hiring new financial consultants. Reported to the owner. Interacted with representatives from companies such as Merrill Lynch. Conducted educational and promotional seminars. Developed print advertisements. Managed a $50,000 annual advertising budget.
· Attained as high as 205% of monthly plan for number of new clients, averaging 150.5% overall.
· Selected to coach and facilitate courses to prepare new financial consultants in securing Series 7 and 63 licensure, earning a 90% passing rate, which was significantly higher than before program was implemented.

GOLDMAN AND FRANK, Houston, Texas
Appraiser's Assistant, 1996 - 1997
Assisted in the appraisal of commercial and residential properties, including hotels and strip centers.

EDUCATION

PRAIRIE VIEW A&M UNIVERSITY
B.A., Marketing

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Motivated sales professional with 12 years of sales, marketing, and real estate experience. Identified and evaluated potential revenue opportunities. Developed and executed sales and marketing strategies that significantly increased visibility and generated sales. Developed interactive business relationships with professional-level decision makers. Computer skills include Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).

EXPERIENCE

SFB RESTAURANT, Houston, Texas
Sales and Marketing Executive, 2000 - Present
Have generated the sale of over a half million dollars annually in banquet, catering, and additional restaurant services. Conduct approximately 20 cold calls per day, interacting with real estate brokers and agents, business owners, hotel concierges, presidents and vice presidents, and executive assistants. Major accounts included mortgage, banking, real estate, insurance, oil and gas, and pharmaceutical companies (for example, Bayer Pharmaceutical, Wells Fargo Bank). Average contracts range up to $180,000.
· Achieved as high as 120% of plan for annual sales growth.
· Initiated and implemented the hotel concierge referral program which significantly generated additional business and contributed to the sales increase.
· Established relationships with radio and television stations and created a no-cost publicity program that generated on-air recognition for promotions such as cooking demonstrations and delivered lunches.
· Created and edited a two-page newsletter that included information about the restaurant, as well as recipes, and gardening and house tips.
· Developed open houses that targeted particular market segments and significantly increased visibility and referrals.
· Wrote policies and procedures, contracts, and all documentation for the marketing program.
· Instituted a welcome package with information on the restaurant, gift certificates, and candy that was distributed by the Houston Convention and Visitors Bureau to convention presidents.

BAKER AND BAKER, INC., Houston, Texas
Real Estate Sales Agent, 1999 - 2000
Sold residential properties throughout the Houston metropolitan area. Created and negotiated the placement of an advertisement that appeared in a prestigious wedding magazine. Negotiated with this same magazine to receive their mailing list of all new brides registered and developed direct mail pieces, distributing 1,000 letters each month.

OCTAGON CATERING, Austin, Texas
Sales and Marketing Executive, 1995 - 1999
Initiated promotional programs that targeted local colleges, small businesses, Chambers of Commerce, and retirement centers. Generated an additional $300,000 in annual revenue.

TRAINING AND AFFILIATIONS

Licensed Real Estate Sales Agent - 1999

Houston Association of Realtors, Houston Convention and Visitors Bureau, Texas Restaurant Association

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Strategic marketing, international sales, or related corporate business position in which excellent communication skills in the Chinese, English, and Russian languages, graduate-level U.S. business education, extensive sales and marketing experience, and a proven record of leadership will be applied to expanding business and achieving international marketing goals.

SUMMARY

MARKETING SKILLS
Excellent sales and marketing skills with proven experience in competitive markets including planning and organization, development of marketing and sales teams, and design and implementation of successful marketing strategies. Fully experienced in increasing sales revenues, exceeding targeted sales goals, developing profitable and productive business relationships, consultative selling, coordinating with purchasers and decision-makers, building an extensive client base, and marketing development.

MANAGEMENT
Managing and organizing business operations and personnel, strategic business plan development, forecasting, budgeting, and cost controls, interviewing, and hiring new staff, supervising, training, scheduling operational tasks and projects, extensive contract negotiations, and program implementation.

ADMINISTRATION
Skilled in various aspects of office administration and procedures, complying with detailed business policies, analyzing and distributing information, making travel arrangements, organizing and maintaining record keeping systems, effectively managing multiple tasks, utilizing advanced electronic equipment, and related office functions.

COMMUNICATION
Well-developed oral and written communication skills, proficient in Chinese, English, and Russian languages, production of proposals, memos, and reports, project management, correspondence, client presentations, marketing proposals, strategic plans, preparing databases and spreadsheets, and related documentation.

WORK STYLE
Track record of enthusiastic leadership and achievement in all former assignments; consistently promoted to positions of increasing responsibility. Exceptional work ethic, routinely use available time to solve organizational problems, ability to work without the need for direct supervision, multi-tasking, and timely completion of all assignments.

COMPUTER SKILLS
Knowledgeable in computer operations and office equipment including Microsoft Windows, Microsoft Office, Microsoft Word, Adobe Photoshop, printers, fax machines, multi-line phones, as well as Internet and E-mail programs.

EDUCATIONAL BACKGROUND

UNIVERSITY OF NEVADA, Las Vegas, NV
2000
M.B.A.
Honors and Activities: 3.5 GPA
Outstanding Member, MBA Student Association
Relevant Coursework: Managerial Accounting, Quantitative Methods in Business, Business Computer Applications, Organizational Theory and Behavior, Managerial Finance, Global Enterprises, Information Technologies, Business Law and Ethics, Production and Management, Marketing Concepts and Strategies, Managerial Economics, Management Policies and Strategies.

ARIZONA STATE UNIVERSITY, Tempe, AZ
1997
Bachelor of Arts, World Trade and Commerce, Minor: Accounting
Honors and Activities:
Graduated #2 in Class of 300+ Graduating Seniors
Graduated Magna Cum Laude
First Prize Winner in A.S.U. Debate Competition

PROFESSIONAL EXPERIENCE

Zane Group, Los Angeles, California
1998 - Present
International Sales Coordinator
• Managed a wide range of sales, administrative, and strategic marketing duties for a growing international marketing merchandising firm providing profitable distribution channels for garment industry manufacturers.
• Major clients included foreign and domestic manufacturers of women's sportswear, misses, and juniors garments and accessories.
• Utilized advanced inside sales techniques to develop the foreign market and enhance effective business relationships with U.S. and international clients and customers, including writing business and marketing plans, developing and updating business information packets, and analyzing business trends and pricing levels.
• Successfully generated monthly consulting fees and commissions by providing specific solutions to design problems, offering samples for showrooms, setting commission levels for sales reps, and closing large orders.
• Translated and interpreted documents for meetings, consulting on international trade and finance issues, and providing advice on the use of e-commerce technologies.

Maxwell Trade, Hong Kong, China
1997 - 1998
Assistant to the General Manager
• Performed administrative and strategic duties in assistance to the General Manager of one of the leading business entities in China. Translated documents and legal contracts, negotiated and signed contracts with foreign companies, and analyzed various business opportunities.
• Assigned to lead a trade delegation and explore specific projects involving buying and selling salvaged materials and industrial chemicals.

Maxwell Trade, Hong Kong, China
1996 - 1997
Executive Assistant to the President
• Served as Executive Assistant to the President with duties including translating various contracts and legal documents, preparing reports, scheduling meetings, making travel arrangements, and playing a fundamental role in international trade agreements.
• Successfully negotiated and signed a major contract for international flights as a key member of the negotiation team.

Sports Company, Denver, CO
1990 - 1996
Event Coordinator
• Selected as a member of the Coordinating Committee for international winter sports, hockey, skiing, figure skating, and other Olympic events.
• Wrote news releases in foreign languages, coordinated foreign delegation activities, and served as interpreter and assistant for visiting delegations.

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

Sales and Marketing Professional with 14 years experience in the wine and spirits industry. Oversee customer service, vendor relations, contract and price negotiation, revenue potential, personnel management, analysis of financial data and information, client relations, and procedures. Background in developing profitable business relationships, working with key accounts to increase revenues, setting achievable sales goals, monitoring retail sales and trends, developing major accounts, and designing programs to increase product knowledge. Demonstrate leadership and team-building skills.

SUMMARY

SALES SKILLS
Experienced in maintaining and updating product knowledge, networking and cold-calling, strategic business planning, forecasting and budgeting, business development, using corporate image to enhance market share, and building sales through merchandising and in-store display development.

COMMUNICATION
Communication skills demonstrated through fluency in English and Spanish, designing and delivering presentations, client relations, conducting training workshops and product demonstrations, interpersonal skills, production of proposals, memos, and reports, project management, coordination of special events, and expertise in business communications.

REPUTATION
Noted by senior management, supervisors, staff, community members, clients, and customers for detail-oriented management skills, ability to prioritize tasks, timely completion of projects, and ability to solve organizational problems with innovative solutions.

EXPERIENCE

Helix International, Van Nuys, California
1998 - Present
Off-Premise Manager
Work for a leading manufacturer and distributor of wine and spirits
• Oversee all aspects of off-premise activities and programming, including ensuring maximum market penetration, brand awareness, and sell-through, training and supervising area managers and distributor sales staff, program analysis, and providing client service, conducting sales meetings, and developing strategic business plans. Notable clients include Rite Aid, Sav-A-Center, Sam's Club, Wal-Mart, and Eckerd's.
• Responsible for 1.3 million cases sold in cluster for FY 2000.
• Negotiate and implement a new distribution rollouts.
• Attain 100% of off-premise distribution goals.
• Achieve regular increases in sales and market share each year, ranging from 15% to 25%.

Helix International, Van Nuys, California
1997 - 1998
Area Manager
Responsible for developing and managing key distributors as well as on and off-premise customer relations. Provided sales objectives and focus, led efforts to build on-premise penetration throughout markets, managed distributor funding, budgets, resources, and motivation to achieve market share, shipment, depletion, and DBC goals. Provided comprehensive category management, conducted business reviews and sales meetings, suggested and managed pricing levels, developed and managed marketing and promotion programs, gained input from distributors, monitored distributor sales force activity for brand portfolio and competitive brands, managed point-of-sale allocations, and worked closely with beverage selling teams.

Helix International, Van Nuys, California
1994 - 1997
Ad Chain Account Executive
Responsible for all aspects of strategic sales and marketing of key brands. Duties included developing targeted sales strategies for each individual retailer, implementing marketing plans and special promotions, increasing sales volume and overall profitability of retailers by coordinating and conducting training workshops and seminars for distributor personnel.

Octagon, Inc., Orange, CA
1992 - 1994
Account Specialist Coordinator
Responsible for all aspects of coordinating sales and merchandising efforts, including maintaining and improving in-store conditions, developing and fostering warehouse relationships with buyers, merchandising managers and district managers, and implementing policies, procedures, and pertinent industry information. Developed merchandising program records and created and conducted presentations.
• Increased revenues by 28% during the 1st quarter.
• Implemented new items in warehouse chain.
• Coordinated and implemented demonstrations for suppliers, resulting in increased business for suppliers and brands.

Acme Resources, Garden Grove, CA
1989 - 1992
Project Assistant

Highland Corporation, Anaheim, CA
1988 - 1989
Territory Sales Representative

EDUCATION

UNIVERSITY of CALIFORNIA LOS ANGELES, Los Angeles, California
1988
Bachelor of Arts, History
Honors and Activities: Recipient of Full Scholarship, Varsity Baseball Captain, All-American, Baseball Finalist (1984), US Olympics, Sigma Nu Fraternity, Intern, Southland Beverage Distributors

COMPUTER EXPERIENCE

• Microsoft Windows 98, MS Word, Excel, and PowerPoint

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Bilingual professional with 12 years experience in EDI management, sales and production forecasting, sales administration, and financial analysis. Background includes tracking retail sales at the customer level, forecasting, point of sales analysis, vendor margin inventory, tracking trends and the history of products, matching goals based on sales forecasts, competition comparisons, adjustments, and pricing schedules. Computer skills include Microsoft Windows NT, Microsoft Office (Word, Excel, and PowerPoint), Paradox, EDI, Demand Solution, Kmart Pin, and Wal-Mart Retail Link.

EXPERIENCE

SFB PRODUCTS CORP., Houston, Texas
EDI and Forecasting Manager, 1995 - Present
Manage all EDI and forecasting operations for this $500 million global corporation (primary emphasis on Mexico, South America, and Europe). Track customer retail sales to facilitate information and provide senior management with production and sales planning tools. Serve as liaison between the company and accounts to coordinate and direct all EDI project management activities. Supervise a technical support team, as well as 15 sales managers. Interact with the president, vice president of sales, vice president of operations, vice president of marketing, and operations managers internally. Call on EDI coordinators and information technology support staff at each account. Major domestic accounts include Kmart, Target, and Walgreens. International accounts include Sam's Club, and Wal-Mart.
· Recruited by the vice president of marketing to spearhead this new management area, and coordinated the introduction of the EDI system into company operations (reduced turnaround time for sales order from up to three weeks down to one day, and reduced expenses by $350,000 per year).
· Participated on a team with senior management to develop and implement an automated demand solution software application (improved accuracy of information, decreased the production schedule by almost 93%, provided sales managers with more information on their accounts, and subsequently increased sales).
· Created a database that develops the sales plan based on product performance, evaluation, and analysis.
· Interacted with representatives of the government of Mexico to provide the product design staff with standards and worked with U.S. customs to prepare certificates of origin.
· Contributed to a 158% growth in sales.
· Researched and prepared marketing data for four acquisitions, including history of accounts, competition, pricing schedules, and adjustments.

SFB PRODUCTS CORP., Houston, Texas
Sales Administration Manager, 1994 - 1995
Prepared point of sales for K-Mart and Wal-Mart accounts. Tracked sales and trends.

SFB PRODUCTS CORP., Houston, Texas
Financial Analysis Assistant, 1990 - 1994
Tracked capital expenditures and work orders. Assisted in budget development and strategic planning. Developed spreadsheets and helped in preparing financial information used in selling the company.

FOREIGN LANGUAGE SKILLS

Fluent in Spanish

EDUCATION

Rice University, Houston, TX
B.A., Business

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER SUMMARY

Sales and Marketing Professional with 18 years experience.

SKILLS

• Sales/Marketing • Management • Relationship Building
• Business Development • Training • Team Building
• Research • Public Relations • Presentations
• Operations • Communication

EMPLOYMENT HISTORY

Octagon Communications, Kansas City, KS
1997 - Present
Local Sales Manager
Managed sales and staff (6) for 3 Kansas CIty area radio stations.
- Teamed with management staff on sales goals, budget, and incentives. Tracked sales.
- Conducted sales training seminars.
- Designed special programming events and promotions.
- Wrote proposals and made presentations to clients and General Sales Manager.

Zane Paging, Kansas City, KS
1989 - 1997
Market Manager Midwest Division
Managed all functions of Kansas operations. Oversaw technical operations of 24-hour a day service. Built strong team environment through effective hiring, staff training, and management style.
- Supervised from 5 - 25 employees. Recruited and trained excellent staff. Maintained an open door policy and worked as a team toward company goals.
- PPD planning and review.
- Demonstrated highest company standards in ethics, pluralism, and respect for others.
- Managed store inventory and assets to company goals.
- Managed repair and customer service aspects of business.
- Provided feedback to all team members in regularly scheduled one on one sessions.
- Met individual sales and churn goals.
- Managed team to meet team sales and churn goals.
- Audited team performance on regular basis.
- Facilitated regular team meetings with all store personnel.
- Promoted teamwork and harmony by creating effective team programs.
- Promoted customer retention and loyalty through excellence by effectively handling complex customer situations that had been elevated, and made empowerment decisions that maintained a focus on financial responsibility.
- Managed and developed community relationships and regional business opportunities for store.

Accomplishments:
- Manager of the Year
- Top Billing Regional Office
- Top Performing Office out of 15 in 3-state area
- Increased profits by 3 - 5% annually

KSFB/KFJK TV, Kansas City, KS
1988 - 1989
Sales Manager
- Supervised a team 4 sales associates to market and sell airtime for local radio and television programming.
- Consistently met or exceeded individual and team sales goals.

KFJK RADIO, Kansas City, KS
1986 - 1988
Sales Representative
- Sold media to area businesses. Developed creative and successful advertising concepts.
- Assisted with production and scheduling.
- Handled collections.

West Missouri Community College, Independence, MO
1984 - 1986
Public Relations Assistant
Edited, proofed, and assembled brochures, booklets, and information packets. Wrote press releases and arranged media coverage.

EDUCATION

The College of St. Scholastica, Independence, MO
1986
Bachelor of Arts, Communication and Management
Continuing education in sales training, management, and computers through U.S. West Communications and Zane Paging.

PROFESSIONAL/COMMUNITY INVOLVEMENT

- Western Missouri Ad Club
- Kansas City Area Chamber of Commerce
- Member, National Ski Patrol
- American Cancer Society

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Sales professional with beauty industry expertise.

SUMMARY

Recognized for consistently projecting a polished and professional demeanor. Proven ability to establish, promote and maintain a solid customer base. Effective communicator and presenter, both oral and written. Demonstrated commitment to learning new skills and procedures. Known for dynamic interpersonal skills. Good sense of humor. Genuine commitment to customer satisfaction. Team player known for supporting others.

CAREER PATH

SFB Corporation, Kansas City, MO
2000 - Present
SALES ASSOCIATE
• Developed expert product knowledge of make up, hair care products and salon equipment to sell to professional aestheticians, hair dressers and salon owners.
• Processed orders in excess of $40 000.
• Demonstrated shear logic by reorganizing the entire warehouse. Logistical improvements included proper shelf stocking and instituting a regular cleaning program.

Zane Hair Academy, Kansas City, MO
1998 - 2000
TEACHER IN HAIRDRESSING
• Provided theoretical and practical instruction for up to 13 trainees.
• Utilized skill set to demonstrate methodologies for cutting, up-dos, tint applications, foil highlights, roller setting, perm winding, infection control and decontamination.
• Mentored many top students who advanced to win national hair design awards.
• Cited for being "supportive and thorough" with regard to all aspects of the trade.

Missouri Hairdressers, Kansas City, MO
1972 - 1998
PROFESSIONAL HAIR DRESSER
• Served as a hair stylist.
• Continuously maintained cutting edge skills and talents with regard to new techniques and products.

COMPUTER SKILLS

• Windows, Word, Internet, and e-mail.

PROFESSIONAL TRAINING

Earned the rigorous Guilds Apprenticeship status
Earned Missouri Certificate in Hairdressing

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Chris Fong
935 Essex Avenue, Los Angeles, CA 90210 / Tel# (724) 555-2374 Email: chrisf@myisp.com

OBJECTIVE

Position as a Sales Associate where understanding of fashion trends and accessorizing will benefit customers and store management.

SKILLS

· Customer Relations
· Retail Procedures
· Fashion Trends
· Merchandising Strategies
· Store Layout
· Window Displays
· Inventory Control
· POS System Operation
· Accessorizing Techniques

EXPERIENCE

WESTWOOD WEAR, West Los Angeles, CA
6/2002 - Present
Sales Associate
Marketed and sold women’s fashions in an upscale boutique. Advised customers on new styles, fashion trends, and product features. Developed close and personal relationships with clients to ensure customer loyalty and retention. Ensured the highest levels of customer service and satisfaction.
· Monitored receiving, check-in, and stocking of merchandise to verify accuracy.
· Created window displays to attract customers to the store.
· Assisted store manager in merchandising and store layout to feature new items and best sellers.
· Received Sales Associate of the Month award and numerous customer accolades.

RODEO RULES, West Los Angeles, CA
6/2001 - 9/2001
Sales Representative
Provided sales consulting and support for small, independent boutique specializing in teen and 20-something fashions.
· Monitored fashion publications and events to heighten awareness of current and future trends.
· Provided fashion, style, and accessorizing advice to customers, effectively upselling products.
· Consistently met and exceeded sales goals and product quotas.

SPORTS COMPANY, West Los Angeles, CA
1998 - 2001
Cashier
Operated POS cash register for sporting goods company, working on weekends and during school breaks. Advised customers on purchases. Provided exceptional customer service and support.
· Developed reputation for prompt, efficient service with high level of accuracy.
· Maintained thorough knowledge of store merchandise to provide helpful advice to customers.
· Managed school and personal life to maintain a record of perfect attendance.

EDUCATION

Associate of Arts, in progress, Hollywood Community College, Hollywood, California

High School Diploma, 2001, Hollywood High School, Hollywood, California

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

Accomplished Sales Professional with experience in all phases of sales, marketing, and customer relations. History of developing territory and new business with highly technical medical products, overcoming objections and obstacles, and achieving sales growth.

Key Skills:
• Demonstrated ability to build new business:
- Twice built and maintained successful territories.
- Developed and implemented sales strategies to establish market presence.
• Strong skills in customer relationship-building, effective listening, and needs assessment.
• Proficiency and persistence in all stages of the sales cycle.
• Consistently demonstrated leadership, initiative, strong communication skills, and attention to detail.
• Exceptionally team oriented; frequently assisting others to contribute to company's growth and success.
• Exceed expectations and ensure customer satisfaction.

CAREER EXPERIENCE

OCTAGON ALLIANCES OF FLORIDA, Clearwater, FL
1997 - Present
Sales Associate
Hired to re-establish market presence in the Tampa Bay region, and to increase sales and growth in revenue which had become dormant.

Marketed and sold a wide range of joint replacement, fracture management, power equipment, and patient care products to independent surgeons, medical offices, and hospitals in the Tampa Bay area. Built solid relationships with surgeons, nurses, OR supervisors and staff, and purchasing agents in hospitals; healthcare facilities, doctors' offices, and clinics. Presented products and services, attended surgeries to answer technical questions and concerns based on extensive knowledge of company's products. Educated and trained surgeons and hospital staff on clinical applications, conducting in-services, and writing/negotiating pricing contracts. Achieved strong sales results through the development of positive, ongoing account relationships, thorough planning, and effective time management.
• Increased sales and revenue consistently for past three years.
• Achieved quota attainment at 117.4%, exceeding challenging quota expectations.
• Attained year 2000 sales growth of 20.4% over prior year.
• As Senior Associate, accepted a promoted role as Corporate Sales Trainer. Trained new sales representatives on company's hip products and services, and all aspects of sales presentation and successful selling strategies.
• Participated in numerous "Train the Trainer" sessions in the home office, reviewing new products and services. Conducted educational seminars disseminating information to sales representatives in the state of Florida.

ZANE MEDICAL PRODUCTS, Nashville, TN
1987 - 1997
Sales Associate
Initially assigned to outlying counties where valuable relationships were built with prospective clients. Based on experience, was assigned to three lucrative hospitals in Nashville proper.

As a full-line associate, organized the territory, established targets, and implemented effective sales strategies to capture new business and maintain existing accounts. Re-established the company's presence, developing long term relationships. Built rapport and maintained follow-up communication. Consistently met quota and growth objectives.
• Achieved membership in President's Club, 1990.
• Consistently increased sales and revenue growth.
• Selected by company to represent them at national trade shows based on experience and expertise in presenting and selling Zane's products and services.
• Based on knowledge and experience, increased sales of arthroscopy equipment.
• Conceptualized and presented a product improvement, which was accepted by Zane and manufactured for use.

FRANK GOLDMAN REALTY, Tallahassee, FL
1982 - 1987
Realtor
Five years successful experience in listing and selling residential and commercial real estate. Managed all aspects of residential rental properties. Performed appraisals for sellers. Utilized professional selling skills, knowledge of the community, and a broad network of contacts to achieve success. Developed and implemented various advertising strategies, including media packages, to attract business. Directed all aspects of sales transactions from initial show of interest, through all negotiations, and consummation of sale.

EDUCATION

Florida State University, Tallahassee, FL
1992
M.S., Media Education

Florida State University, Tallahassee, FL
1987
Bachelor of Arts, Psychology, Minor: Mathematics

AWARDS AND DISTINCTIONS

President's Club, 1990-Present
Corporate Sales Trainer, 1998-Present
AAOS Trade Show Participant, Atlanta, 1996
Zane University Faculty, 1996
Speaker, National Sales Meeting, 1996
AAOS Trade Show Participant, Orlando, 1995
Speaker, National Sales Meeting, 1995

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Corporate professional with 15 years of successful sales, marketing, and management experience. Background includes managing corporate and individual accounts, and selling high-end products and services to top-level executives of Fortune 500 companies and major corporations. Proven record of success consistently exceeding sales goals. Additional background researching and developing marketing strategies to maximize the marketplace.

EXPERIENCE

Saks Fifth Avenue, Houston, Texas
1997 - Present
Sales Associate
Marketed and sold products and services in the Galleria to high-end individuals (including physicians, attorneys, company presidents, executives, and celebrities) and corporate accounts, averaging from $3,000 to $5,000 per sale. Represented high-end designer men's clothing such as Georgio Armani and Oxford.
• Achieved 117% of sales plan for first 6 months of 1998.
• Secured one of the company's largest corporate accounts with $30,000 in sales.
• Attained ranking as 3rd highest producer within department for 1997.

Dillard's, Houston, Texas
1996 - 1997
Sales Associate
Generated the sale of men's clothing to physicians and young business executives at the Galleria location.
• Achieved #1 ranking in the store.
• Honored for high sales of a particular line with specialized training.

Wood Brother's Golf, Houston, Texas
1993 - 1996
Special Event Coordinator
Coordinated conventions to market and sell traditional, high-end, hand-made golf clubs and equipment. Purchased promotional products. Designed special items such as golf bags and developed the entire convention booth.

Bullier & Bullier, Portland, Oregon
1992 - 1993
Leasing Agent
Marketed and sold office and retail space.

Lutz Snyder, Lake Oswego, Oregon
1989 - 1992
Real Estate Agent
Sold residential real estate.

Nordstrom, Portland, Oregon
1983 - 1989
Sales Associate
Achieved top retail sales.

Variety of clothing stores
1979 - 1983
Freelance Window Display Coordinator/Merchandising Consultant

EDUCATION

PORTLAND STATE UNIVERSITY, Portland, Oregon
1993
Bachelor of Arts, Social Science

AFFILIATIONS

Downtown Houston Association / Women in the Workplace - Committee Member
Shell Houston Open - Committee Member
National U.S.-Arab Chamber of Commerce - Member of the Texas Chapter
The Houston Museum of Fine Arts - Patron and Volunteer
Tournament Golf Inc. (TGI) - Former Member in Portland, Oregon

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Sales Clerk

PROFILE

· 5 years of frontline sales experience including merchandising and customer service. Developed reputation for personalized, high quality service.
· Demonstrate strong work ethic. Optimistic about ability to perform the job and tenacious in achieving success.
· Change agent. Adept at recognizing/launching steps needed to attain objectives. Thrive on challenges to overcome obstacles with solutions that are sound and logistically feasible.
· Exceptional interpersonal and communication skills (greet, consult, up-sale); build positive, effective customer relationships.
· Effective team member. Motivate other team members to achieve goals. Use people skills to build group involvement and support management.

WORK EXPERIENCE

Convenience Store/Gift Shop Work Detail
2002 – Present
Hudson Federal Detention Facility, Hudson, NY
Monitored and stocked notions in institution’s convenience store and gift shop. Advised customers on background of locally produced items. Ensured the highest levels of customer service and satisfaction.
· Monitored receiving, check-in, and stocking of merchandise to verify accuracy.
· Created window displays to attract customers to the gift shop.
· Assisted store manager in merchandising and store layout to feature new items and best sellers.
· Received Sales Staff of the Month award and numerous customer accolades.

Cashier
1999-2002
NY SPORTS COMPANY, New York City, NY
Operated POS cash register for sporting goods company. Advised customers on purchases. Provided exceptional customer service and support.
· Developed reputation for prompt, efficient service with high level of accuracy.
· Maintained thorough knowledge of store merchandise to provide helpful advice to customers.
· Managed personal life to maintain a record of perfect attendance.

EDUCATION

Adams High School (Diploma)
1998
Brooklyn, NY

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Successful sales professional with 3 years of sales and marketing experience, combined with a 2-year history in the medical industry. Sales background includes selling intangibles to corporate accounts and interacting with top-level decision-makers and physicians within the medical industry. Proven record of success managing accounts and maintaining contracts while representing the company, visiting accounts on a weekly basis, developing needs assessments, providing educational material, conducting presentations to executive staff, researching and identifying potential revenue, overcoming objections, closing sales, and exceeding projections. Earned cardiovascular ultrasound technologist and medical radiology technologist licensure.

EXPERIENCE

Highland Corporation, Houston, Texas
2000 - Present
Sales Consultant
Marketed and sold managed care compliance services and software solutions that analyzed historical reimbursement activity and aided in future contract negotiations. Managed accounts throughout an East Coast and Midwest territory, including 70 hospitals. Served in a consulting capacity while visiting accounts and potential new business to develop customized services and solutions. Developed presentations based on review and identification of key risk areas for loss of revenue. Organized seminars on Apogee's managed care systems for hospital personnel. Major accounts included university hospitals, large metropolitan hospitals, and healthcare groups..

American Medical Response, Houston, Texas
1998 - 2000
Business Development Manager
Managed and expanded a multi-million dollar territory throughout Houston with 45 accounts, including the Columbia Health Care System and Memorial Hermann Healthcare System. Provided assistance to other managers in servicing accounts in the Houston Medical Center. Maintained weekly schedules. Called on cardiologists, neurologists, emergency medicine physicians, intensive care physicians, critical care physicians, nurses, chief executive officers, chief financial officers, and chief operating officers within hospitals, hospices, and clinics.
• Trained new business development managers and provided clean-up services for problems in Dallas and Austin.
• Achieved 130% of plan for increase in number of calls through constant nurturing of accounts.
• Recognized for exceeding clients' expectations for excellence.

Business Communications, Houston, Texas
1997 - 1998
Sales Associate
Called on key decision-makers at medical clinics, hospitals, and physician offices to sell specialized software solutions and business communications in Southwest Houston.
• Exceeded quota consistently, averaging 115% of plan and achieving as high as 126.5%.

Additional Experience
Licensed Radiology/Cardiovascular Ultrasound Technologist - East Side Imaging, Inc. (1995 to 1997) - Performed non-invasive radiology, MRI, and sonography studies.

EDUCATION

Licensed Cardiovascular Ultrasound Technologist - Ultrasound Diagnostic School - Houston, Texas
Licensed Medical Radiology Technologist - Health Education and X-Ray Institute - Houston, Texas

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Director of sales offering more than 15 years of sales and sales management experience, with the past 15 years working for a major Fortune 500 corporation. Currently managing a new product line and developing all operations from start-up. Training experience gained in a new concept called targeted selection that is expected to reduce the company's expenses per new hire and reduce staff turnover by significantly improving the hiring process. Additional experience gained managing a $15 million district and supervising up to 10 marketing associates. Proven record of success meeting and exceeding projections.

EXPERIENCE

OUTSOURCE FINANCIAL, INC
1998 - Present
Sales Director
Generated the sale of a customized accounting solution throughout the Eastern U.S. Participated in a team effort, working in conjunction with one other director and five regional sales representatives to manage a $4 million sales operation.
• Hired for a start-up operation in a new market and grew sales from $300,000 to $4 million within one year.
• Assisted in planning marketing strategies and sales plans.
• Developed policies and procedures for the sales team.
• Started as a regional sales manager responsible for sales throughout a portion of the Atlantic Coast and Midwest until December 1998.

SYSCO , Houston, Texas
1996 - 1998
District Sales Manager
After successfully spearheading the Italian Division, returned to manage sales operations throughout a $15 million territory in Houston. Supervised 10 marketing associates.
• Received Pacesetter Award for achieving a 23% increase in sales and 22% in gross profit.
• Achieved 191% of sales plan and 183% of quota for gross profit.
• Secured business with major restaurants, recreational facilities, and country clubs.(average contracts ranged from $750,000 to $1 million).
• Attained ranking in top 1% of district managers nationwide.
• Two marketing associates achieved Torchbearer status.

SYSCO , Houston, Texas
1995 - 1996
Director of Sales - Italian Division
Managed all sales operations for the Italian Division with $5.5 million in annual revenue, and supervised 5 sales specialists who called on purchasing agents, business owners, general managers, and chefs.
• Brought in to start a totally new division from ground zero based on strong background in ethnic (Italian) foods and based on previous successful experience as a district manager.
• Increased weekly sales from $8,000 to between $95,000 and $110,000 per week.
• Maintained total responsibility for researching and developing a product line that grew to 300 items.
• Developed sales projections for 1997 at $7 million, with the addition of two new marketing associates.
• Worked on securing multi-unit accounts.
• Created a training program on domestic and imported Italian products.
• Co-chaired the Targeted Selection Committee with responsibility for teaching a new hiring process to the company president, CEO, vice presidents, regional sales directors, and human resource director. Involved attending a Train the Trainer workshop through corporate headquarters.
* Reduced the company's employee turnover rate from 27.9% to 15%.
* Reduced by half the costs Sysco incurred nationwide to cover all new hires from day one through the first 18 months for 75 different operating companies.

SYSCO, Houston, Texas
1992 - 1995
District Sales Manager
Managed the Houston territory with $13 million in annual revenue. Supervised 10 marketing associates who called on purchasing agents, business owners, chefs, and general manager.
• Achieved an 11.5% increase in sales in 1995 in a soft and highly competitive market.
• Involved in negotiating and securing contracts with five major hotel chains.
• Two marketing associates qualified as Torchbearers.

SYSCO, Houston, Texas
1984 - 1992
Marketing Associate
Sold perishables (meat, dairies, poultry, seafood, frozen vegetables, and beverages) with $2.8 million in sales in 1991-1992 fiscal year.
• Qualified 4 times as a Torchbearer, requires top 5% ranking nationwide for sales volume.
• First marketing associate at Sysco Houston to qualify as a Torchbearer two years consecutively.
• Achieved a 257% increase in sales and 230% in gross profit for first year.

EDUCATION AND TRAINING

NORTHEASTERN UNIVERSITY, Boston, Massachusetts
Bachelor of Business Administration
Train the Trainer - Targeted Selection (1996)

University of Houston - Conrad N. Hilton College of Hotel and Restaurant Management
• Management Training (6 hours - 1992)
• Marketing Associate Training (5.5 hours - 1987)

• Scott Paper Company - Satisfaction Selling (1990)

COMPUTER SKILLS

• Microsoft Windows NT and 98.
• Microsoft Office (Word, Excel, PowerPoint, Outlook), and Act! (4.0).
• Proficient Internet user.

AFFILIATIONS

Pecan Grove Country Club - Member of the MGA Committee responsible for handicapping, in addition to organizing gift events and social functions.

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Director of sales with over 15 years experience working for multinational corporations. Manage new product line and operations.

EXPERIENCE

Octagon, Inc.
1998 - Present
Sales Director
Generated the sale of a customized accounting solution throughout the Eastern U.S. Participated in a team effort, working in conjunction with one other director and five regional sales representatives to manage a $4 million sales operation.
• Hired for a start-up operation in a new market and grew sales from $300,000 to $4 million within one year.
• Assisted in planning marketing strategies and sales plans.
• Developed policies and procedures for the sales team.
• Started as a regional sales manager responsible for sales throughout a portion of the Atlantic Coast and Midwest.

Lincoln, Beale & Frank
1996 - 1998
District Sales Manager
Managed sales operations throughout a $15 million territory in North and Northwest Houston. Supervised 10 marketing associates.
• Received award for achieving a 23% increase in sales and 22% in gross profit.
• Achieved 191% of sales plan and 183% of quota for gross profit.
• Secured new business development opportunities.
• Attained ranking in top 1% of district managers nationwide.

Ferndale Corporation
1995 - 1996
Director of Sales
Managed all sales operations with $5.5 million in annual revenue, and supervised 5 sales specialists who called on purchasing agents, business owners, general managers, and chefs.
• Recruited to start a new division, based on experience as a district manager.
• Increased weekly sales from $8,000 to between $95,000 and $110,000 per week.
• Maintained responsibility for researching and developing a product line that grew to 300 items.
• Developed sales projections for 1997 at $7 million, with the addition of two new marketing associates.
• Worked on securing multi-unit accounts.
• Created a training program on domestic and imported products.

Zane Company
1992 - 1995
District Sales Manager
Managed a region with $13 million in annual revenue. Supervised 10 marketing associates who called on purchasing agents, business owners, chefs, and general manager.
• Achieved an 11.5% increase in sales in 1995 in a soft market.
• Involved in negotiating and securing contracts with major hotels, such as Doubletree Hotels.

Baker and Baker, Inc.
1984 - 1992
Marketing Associate
Sold perishables (meat, dairies, poultry, seafood, frozen vegetables, and beverages) with $2.8 million in sales in 1991-1992 fiscal year.
• Achieved a 257% increase in sales and 230% in gross profit for first year.

COMPUTER SKILLS

• Microsoft Windows NT and 98.
• Microsoft Office (Word, Excel, PowerPoint, Outlook), and Act! (4.0).

EDUCATION AND TRAINING

Northeastern University
B.A., Business Administration

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales Management Professional

· With 7 years of management experience within a 13-year history in both business-to-business and business-to-consumer sales.
· Proven track record driving revenue to meet and exceed goals.
· Emphasis on client relationship development.
· Earned excellent reputation through hard work, product knowledge, diligence, and dependability.
· Computer skills include Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, and Outlook).

Areas of Expertise:

· Recruiting and hiring staff
· Training and motivating personnel
· Developing sales incentives
· Measuring goals
· Scheduling staff
· Conducting promotions
· Closing sales through negotiations
· Budget management
· Production report generation
· Overseeing payroll
· Performance evaluations
· Resolving problems
· Nurturing repeat business
· Performing polished presentations
· Assessing client needs
· Establishing / managing accounts
· Prospecting for new business
· Developing client relationships

EXPERIENCE

CIRCULATION PROMOTIONS UNLIMITED (CPU) – Houston, Texas
1990 to 2002 and 2003 to Present
Sales Director – Houston, Texas and Washington, D.C.
Supervised, motivated, and scheduled up to 15 sales representatives on full commission. Called on sales and marketing representatives, corporate account managers, and district managers on the corporate level to negotiate in-store promotions.
· Negotiated promotional contracts with Fresh Fields/Whole Foods, Foley’s, Macy’s, Best Buy, Safeway / Randall’s, Von’s, Wal-Mart, Sam’s Club, Home Depot, and Lowe’s.
· Represented company at various conventions, including the Home & Garden Show, Auto Show, Bridal Show, and Houston Texaco Grand Prix.
· Team met or exceeded weekly goals 40 out of 52 weeks in the year, and achieved best sales of the year in 2001 at 103% of annual goal.

Sales Representative – Houston, Texas
Conducted business-to-consumer sales efforts for a territory in the Houston metropolitan area.
· Received company’s Bronze, Silver, Gold, and Century Club awards for top sales.
· Wrote 117 new starts in Houston which was 290% of goal.

NEITO COMPUTER SERVICES – Houston, Texas
2002 to 2003
Sales Representative
Sold Microsoft CRM packaged software, cabling, and various IT services to Fortune 1000 corporations. Called on attorneys, accounting firms, electrical companies, investment firms, charter schools, and private schools. Communicated with IT managers, and chief operating officers. Negotiated contracts that ranged from $1,000 to $35,000.
· Built a territory from ground zero.

Additional Experience:
Lab Assistant (1988 to 1990) Houston Biotechnology – Houston, Texas

EDUCATION

UNIVERSITY OF HOUSTON – Main Campus – Houston, Texas
Bachelor of Science Program in Computer Information Systems

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales engineer with a successful record managing a territory and providing consultative services for both hardware and software solutions for a system integration company, combined with three years of additional sales and marketing experience. Sales process involves reviewing the client's process sheet, determining hardware to meet physical requirements, using AutoCAD to design systems, creating schematic designs based on the process sheet, panel building, and assisting engineers in designing and building software. Proven record of success initiating contacts, developing successful interactive selling relationships throughout a multiple level sales process, effectively selling customized corporate solutions to major corporations, and meeting and exceeding sales goals. Interacted with a diverse group of individuals, from senior-level executives to hourly workers. Proficient in written and oral German.

EXPERIENCE

HELIX INTERNATIONAL, Houston, Texas
Sales Engineer, 1998 - Present
Maintain sole responsibility for all sales and manage a $1 million territory throughout the United States. Serve in a consultative role to provide clients with custom designed hardware and software solutions for this system integration company with its own line of distributed process control equipment. Call on presidents, vice president of operations, plant operators, and engineers representing gas transmission companies, waste water treatment facilities, and manufacturers. Write business plans, perform cash flow analyses, write proposals, determine costs, and negotiate contracts. Report to the President.
· Started out strictly in engineering with responsibility for redesigning systems and processes to lower costs.
· Reduced time during the manufacturing process by 10% and increased reliability by reducing the number of components with connections.
· Achieved 100% year-to-date for sales goal in 1999.
· Participated in panel building of systems that included a 5000 wired connection with 70 of the company's hardware devices.
· Co-developed a new product that solved a customer's problem relative to a process control system.
· Wrote marketing materials, and developed marketing and business strategies.
· Designed and built the company's Web site.

FERNDALE CORPORATION, Nashville, Tennessee
Independent Consultant, 1997 - 1998
Represented and sold commercial land sites, and solved utility problems for this commercial and residential land development company specializing in the development of high volume/low margin retailers, service stations, fast food restaurants, hotels, and single and multi-family projects.
· Secured a final sales price that was 28% higher than anticipated for one particular piece of property.

JAYBIRD CORPORATION, Nashville, Tennessee
Account Executive, 1995 - 1997
Sold printing services and managed the entire gamut from quoting the job through production and delivery. Called on vice presidents of marketing, traffic managers, and graphic arts managers representing manufacturers, record label companies, advertising agencies, promoters, and book publishing houses.
· Attained 130% of plan for highest monthly sales.
· Created a purchase order system that established subcontracting controls and insured proper work was completed. Eliminated chance of damaging customer projects.

ACME RESOURCES, Houston, Texas
Superintendent, 1994 - 1995
Supervised and coordinated multiple construction projects for the custom and speculative homebuilder in both teardown lots and new subdivisions. Interacted with outside investors on speculative projects. Estimated costs, ordered materials, scheduled production, and authorized payments to suppliers and subcontractors. Maintained quality control and monitored construction for adherence to industry standards. Met with building inspectors and ensured compliance with building codes. Worked with customers to change orders and handle warranty items.

TECHNICAL KNOWLEDGE

Operating Systems: Microsoft Windows NT 4.0, Windows 98 & 95, LonWorks
Software: Microsoft Office 2000 (Word, Access, PowerPoint, Excel,
Outlook), AutoCAD v.14, PCAD, Citect, Paragon TNT, FrontPage 98, Netscape Composer, Easy FTP, HotMetal,
Corel Office 8 Professional, Corel Draw 6.0, Adobe PhotoShop, IsaGraf

EDUCATION

AND TRAINING ST. EDWARDS UNIVERSITY
Finance

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Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PHARMACEUTICAL SALES REPRESENTATIVE

Enthusiastic and diligent salesperson who is customer service and results oriented. Over 7 years of experience in Sales, Marketing and Hospitality, courting Fortune 500 companies and building a strong repeat business of premium-priced products. Special expertise in forming long-lasting relationships due to attention to detail and providing personalized, upbeat service. Proponent of systems and technical solutions to improve productivity, reduce administrative tasks and increase selling and customer service time. Always looking for creative ways to meet diverse client needs.

PROFESSIONAL EXPERIENCE

RIVER RUN GOLF CLUB, BERLIN, MD
2003 - Present
SALES & EVENT MANAGER
• Grew golf and event sales to $1.3 million direct contribution to profit within 3 years, with an 18% increase in average rate, golf rounds tripled, and catering revenue doubled.
• Built repeat sales and repurchase/rebook client rates to 90-95% within 3 years.
• Achieved highest area market share with 12,000 golf rounds per 8 month season.
• Established bulk passes program to facilitate corporate purchase of these transferable, pre-paid rounds. Generated $110,000 in revenue.
• Developed all sales materials and collateral. Wrote copy, compiled history, took photographs, scanned images, and created several versions of sales kits that can be customized to the client's needs. Bought software and created electronic versions that can be instantly sent to prospects via email to increase likelihood of immediate sale.
• Sourced local printer through networking and negotiated deal to get full color collateral materials printed despite extremely limited marketing budget.
• Initiated a direct mail campaign and promotional ideas despite limited marketing budget. Took own photographs and delivered half of the mailing via email to save dollars and cater to customer preferences. Created idea to have valet tickets in local Marriott's promote River Run Golf Club.
• Prepared annual business marketing plan for event sales and the food and beverage department, including goals, review of business and annual budget.
• Created ongoing competitive analysis process and systems. Critically assess practices, services, prices, facilities, amenities and operational considerations versus area competition. Recommended immediate changes to improve and outshine competition.
• Developed specs and requirements for new office computer system. Sourced vendors, negotiated purchase and set up office network to facilitate quicker and more efficient data and communication.
• Enhanced office and personal productivity by automating administrative details. Created intricate database system that creates complete client file in single location. Includes contact, billing and history with all records of conversations and agreements attached to the contract in database. Single process generates personalized emails, thank you notes, and client evaluations. Reduced the need for secretarial support and increased selling and customer service time.
• Eliminated lost leads and lost opportunities. Devised new system for lead tracking to reduce lost and incomplete leads. New form and tracking database enables other managers to gather essential information for effective sales follow up on 300-500 leads per year.
• Developed new procedure to evaluate event headcount attrition and overage to ensure accurate account billing, and manage efficient use of inventory/tee times. Crafted new spreadsheet to track event performance and profitability, and used analysis to improve forecasting, billing and scheduling procedures.
• Introduced pricing flexibility model to maximize profits while balancing customers' budgets. Use historical data, competitive information, Marriot's master database and knowledge of the customer's business to set pricing tiers and adjust as necessary. Focus on upselling repeat customers for new services.
• Created customized Power Point sales presentation targeting top-tier hotels. Presentations to hotel sales managers and sales teams resulted in an immediate 35% referral return rate.
• Grew River Run Marriot hotel referral business 70% within 5 months. Secured access to hotel reservation system, identified prospects, contacted them directly and offered golf incentive packages for their event.
• Developed and cultivated stronger referral business through key recommenders. Researched databases of meeting planners and hospitality professionals, destination management companies and developed targeted list of prospects. Created "Hospitality Invitationals," events with lunch, golf and dinner plus prizes as a way to introduce and experience the property and high level of service.
• Created annual "Client Appreciation Event" with luncheon, awards dinner, raffles, and gifts. Former clients are invited to bring guests and decision makers. Contributes to high annual re-booking rate of top customers.
• Introduced thank-you follow-up promotional gifts for clients customized to their personalities, hobbies and interests. Select, purchase and distribute name brand golf merchandise or gift certificates for favorite non-golf stores and restaurants.

VIRGINIA OAKS GOLF CLUB, GAINESVILLE, VA
1998 - 2001
TOURNAMENT SALES DIRECTOR
Reported to Director of Golf and ran/managed up to 100 tournaments annually for this semi-private facility.

• Grew business 30% in outing rounds and 11% in average rate paid per round.
• Developed annual marketing/action plan and budget with ideas for increasing database contacts, increasing presence in the community and creating unique events to bring prospects to facility.
• Created administrative and pro shop standard operating procedures, complete with checklists, flowcharts and budget-tracking spreadsheets for more efficient tournaments and follow up.
• Developed information packet for prospects with Rolodex cards, forms, rates, photos and menu ideas. Distributed collateral to lead referral sources, business development, tournament coordination, and tournament operations.
• Crafted and analyzed competitive and former customer surveys to improve services.

THE PGA TOUR, LAKE MANASSAS, VA
1997
THE PRESIDENTS CUP, SALES AND MARKETING INTERN
Attended to needs of corporate sponsors, supported media personnel, assisted tournament players and VIP tournament guests, and contributed to course preparation and set-up for this prestigious international golf tournament. Observed firsthand the need and expectations for detail-oriented service among high level/celebrity players, corporate clients & international dignitaries.
• Cold-called major corporations to secure sponsorships and generated leads for sales team.
• Led volunteer recruitment, registration and training efforts.
• Created comprehensive area Information Handbook for volunteers to improve service to guests.
• Handled multiple area consignment ticket operations and reconciliation of funds.

EDUCATION

Virginia Polytechnic Institute and State University, Blacksburg, VA
1988
B.A.
Communication Studies with a Concentration in Public Relations

ADDITIONAL TRAINING

Master Negotiations - The Corporate Performance Institute
Foundations of Leadership - Marriott Management Training
Effective Presentations - Marriott Management Training
Sales and Service Foundations - Marriott Management Training
Effective Selling - Cobblestone Golf Corporation

COMPUTER EXPERIENCE

Microsoft Office XP (Word, Excel, PowerPoint, Access, Outlook)
ACT! 2000 - Database Software
Lotus Office Suite
Adobe Photoshop
PALM 3M Applications

ASSOCIATION MEMBERSHIPS

Hospitality Sales & Marketing Association International (HSMAI)
Greater Washington Society of Association (GWSAE)
Greater Reston and Fairfax County Chambers of Commerce
Meeting Planners International (MPI)
Meetings Industry Ladies Organization (MILO)

PARTIAL CLIENT LIST

Businesses
IBM, UPS, AOL, American Management System, Verizon, Dyncorp, Lockheed Martin, Bank of America, Capital One, EDS, Marriott Witt, Goldman Sachs, Solomon Smith Barney, Merrill Lynch, American Express, Accenture, The Reasons, DC United, Blue Cross/Blue Shield, Microsoft, Deloitte & Touche, Raymond James, Sunkist Bank, General Motors, Lexus, Sallie Mae, Safeway, TechData, Principal Residential Mortgage, The Hartford, Oracle, National Geographic Television, Molson USA, Johnson Lambert, Kimberly-Clark, ING, Co, Grant Thornton, General Dynamics, PEC Solutions, Entrust, The Securities Exchange Commission, The National Institute of Health, PriceWaterhouseCoopers, Suntrust Bank, First Union Bank - Commercial Division, The Capital Financial Group, Equant, ExxonMobil, Johnson Lambert & Company, Nissan USA, The Washington Redskins

Pharmaceutical Sales
Glaxo-Wellcome, Pfizer, Schering Labs, Bristol-Myers Squibb, Weyeth, G.B. Elion, Knoll, Janzen, Merck, Chesapeake Surgical Ltd, Aventis

Embassies
The Korean Embassy, the French Embassy, the Australian Embassy, the Japanese Embassy

Law Firms
Kenyon & Kenyon, Greenblum & Bernstein, Odin Feldman Pittman, Holland & Knight, Covington & Burling, Bean Kinney & Korman, LLP., Dyer Ellis & Joseph, Reed Smith Hazel & Thomas, Wilmer & Cutler

Politicians
Senator Hutchinson, Congressman DeLay, Congressman Cubin, Congresswoman Dunn, Senator Daschall, Senator Dorgan, Congressman Faleomavaega, the National Republican Congressional Committee, the Democratic National Committee, The National Republican Senatorial Committee

Non-Profit Organizations
SCAN (Stop Child Abuse Now), the Ronald McDonald House, American Cancer Society, American Skin Cancer Foundation, United Way, the Alzheimer's Association, the Northern Virginia Urban League, Fairfax Partnership for Youth, the Susan G. Koman Foundation, Youth For Tomorrow

Associations
The American Bar Association, Virginia Association of Medicare Brokers, Virginia State Power Association, Virginia Dental Association, the American Lighting Association, Associated General Contractors of America, American Trucking Association, Association of American Railroads, Fairfax County Medical Society, American Association of Political Consultants

Consumers
Everyday guests to host rehearsal dinners, wedding receptions and parties

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Sales management professional with proven ability to increase market share, outperform competition, and increase profits. Strategic planner skilled at both short- and long-range goal setting. Easily establish rapport and build strong customer relations. Solid understanding of sales techniques, strategies for building a strong client base, and systems which facilitate consistent follow-up and foster customer satisfaction.

• Strategic Sales and Business Planning • Consistently Strong Sales Results
• Key Account Relationship Management • Solution-Focused Account Service
• Territory Expansion and Maintenance • New Product Introduction
• Promotional and Pricing Strategies • Profit Building and Sales Growth

SUMMARY OF QUALIFICATIONS

• Designed and implemented sales strategies to develop accounts, ensure services consistently met or exceeded standards, and enhanced profitability. Prepared forecasts, employing long-range planning strategies.
• Generated high level of customer satisfaction; monitored factors impacting day-to-day and long-range operations.
• Oversaw Armor Foods account for 12 years; consistently achieved double-digit increases each year in an extremely competitive marketplace.
• Grew Armor's business with Safeway Meat Department from $100,000 in 1989 to $10 million in 2000.
• Grew account relationships with companies including Armor Foods, Land O'Lakes, Lykes Meats, Spartan Foods, King's Hawaiian Bakeries, Marzetti deli, Shultz pretzels, and Shipman Cheese, at various retail accounts.

WORK HISTORY

Marketing Group, Orlando, FL
1999 - Present
Business Manager/Account Manager
Recruited to promote, expand, and manage the Armor Foods business in Florida as part of the Safeway account team. Developed and maintained strong account relationships. Scope of responsibilities included management of entire sales process, marketing, account management, client relations, and promotional strategies using Symantix's Account Review System. Accounts included Safeway and Winn Dixie (Orlando Division), also served as Account Manager for Jimmy Dean Foods and Hillshire Farm products for Kroger's Orlando Division.

Significant Accomplishments:
• Created marketing plans, devised effective sales strategies and promotions, and maximized exposure and sales of Armor Food products within Safeway's frozen food and meat departments.
• Realized an 18½% increase in meat department sales and 13% increase in frozen food department sales at Safeway Supermarket.
• During first and only year working Safeway frozen food department sales for Armor (from July 2000 to April 2001), generated an increase of $2.25 million, despite extremely adverse conditions.

Panhandle Brokerage, Orlando, FL
1986 - 1999
Business Manager
Handled all deli and meat department accounts in Central and North Florida markets. Took over Armor's account in 1989 through 1999. Armor moved to Marketing Group in January 2000. Marketed and sold other product lines, including Lykes meats, Land O'Lakes Deli Division, Plantation turkey products, Shipman Cheese Company, Spartan Foods, King's Hawaiian Bakeries, Mrs. Smith's Pie Company, and Louis Kemp Seafood. Promoted products to Safeway, Winn Dixie, Albertson's, and Kash & Karry. Built solid key relationships with companies and retail accounts.

Significant Accomplishments:
• Gained valuable experience in deli, dairy, and meat department sales.
• Southeastern Regional Broker of the Year for Mrs. Smith's Pie Company, 1999.
• Southeastern Regional Broker of the Year for Land O'Lakes Deli Division, 1998 & 1999.

Shipman Cheese Company, Pelican Harbor, FL
1983 - 1986
District Manager
Developed and managed retail accounts in Central and North Florida. Managed sales and marketing operations working with retail supermarkets (deli and dairy departments) and food service distributors. Handled the full line of Shipman cheeses, domestic and imported. Attention to detail and well-developed organizational skills contributed to effectively and efficiently coordinating service requirements for retail grocery chains, independent food markets, and food service distributors. Shipman was acquired by another operation; sales force was reorganized going to a broker network.

CONTINUING EDUCATION

• Various business courses, computer classes, and industry-related seminars.
• Proficient in the use of Symantix (database designed for planning sales strategies, projections, promotions, new items, quotes and agreements).
• Working knowledge of Word, Excel, and PowerPoint.

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MARKETING / SALES MANAGEMENT

Core Competencies

Demonstrated ability to develop and implement strategies as individual contributor and in a team
Articulate communicator interacting effectively at all organization levels and in marketplace
Build and retain strong relationships resulting in new and increased revenues
Utilize available technologies to leverage market opportunities

Special Expertise

Marketing and Sales: Successfully developed and implemented strategies to expand book of business and increase account penetration while maintaining profit margin. Prospected for new business opportunities leveraging existing client base. Implemented consultative sales process; instilled good faith image in client relationships.

Customer Service: Exceeded client expectations for service by consistently providing follow-through on promises and maintaining professional, ethical standards. Achieved exceptionally high retention rate through decisive problem solving and an ability to assess and resolve client concerns.

Management Training: Aggressively directed field office operations and identified opportunities to reduce costs and expenses. Practiced effective time management skills to direct staff and maintain multiple priorities. Expert educator utilizing adult learning principles, with skills to develop curricula, learning plans and materials.

PROFESSIONAL HISTORY

Savings Bank, Montvale, Montvale, CT
1998 - Present
Sales Account Manager
• Manage book of business for 250 merchant clients generating $3 million a month in sales and $1.5 million a month in cash management - annual renewal rate of 98%.
• Conduct in-depth profitability analyses to determine margin of profit for prospective accounts.
• Utilize referral network of bank managers, loan officers, present clients and leads to facilitate business development - built client base from 0 to 250.
• Exceed company targets by combining best practices in account management with personal dedication.

Witherspoon and Company, Whitecliff, CT
1996 - 1997
Vice President

Trumdale Office
1994 - 1996
Assistant Vice President
• Sold insurance products as an endorsed agent to a 1900 member medical association in Fairfield County.
• Developed marketing strategies to increase account penetration and client retention.
• Performed client needs analyses; recommended coverage and products; prepared quotes.
• Evaluated products for endorsement by the Association
• Managed operations of the Trumdale office.

Professional Liability Division
1989 - 1993
Sr. Account Executive
• Developed and maintained client base of physicians and attorneys in sale of professional liability products from a variety of carriers.
• Identified opportunities to expand account penetration; cross-sold personal and commercial lines products

Cronin Prime Agent
1986 - 1988
Account Executive
• Sold Cronin personal lines products including prospecting for new clients, assessing client needs and recommending coverages; sold largest individual disability policy and largest group term policy.
• Managed book of business with common renewal date; achieved 95% renewal rate.

Cronin Life Insurance, Hartford, CT
1980 - 1986

Prime Agent Trainee
1985 - 1986

Training Specialist, Employee Benefits Division
1984 - 1985
• Conducted classroom training for groups of newly hired Summary Gate Analysts in 12 week program; instructed in product knowledge, work flow processing and billing systems; tested and evaluated performance; made recommendations regarding placement or termination.
• Revised curriculum and increased effectiveness of materials; enhanced billing systems and workflows; redefined billing codes for increased accuracy.

Summary Gate Analyst, Group Benefits Division
1980 - 1982
• Established billing parameters for newly sold group cases.
• Updated computer billing records for changes in status and benefits of insureds.

East Hamburg Board of Education, East Hamburg, CT
1976 - 1980
Teacher, East Hamburg Jr. High School
• Taught sixth grade subjects, seventh and eighth grade math and science.
• Coached boys; and girls' junior high baseball and basketball and high school junior varsity baseball.

EDUCATION

Eastern CT State University
1976
B.S., Education

LICENSES

Property & Casualty, Life and Health Insurance
Connecticut State Teaching Certificate, Grades K-8

PRWRA Frost T. Krist - Datatype Inc. - Hebron, CT 06248 - http://www.datatypeinc.com - datatype3@aol.com - (860) 228-3542

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Sales Position / Food Industry

Creative, resourceful, peak performing individual offering strong management, business development, sales and customer service skills, as well as a variety of hands-on skills, such as carpentry, electrical and mechanical. Thorough understanding of transportation, distribution and logistics required to meet tight schedules and operation efficiencies. Excellent interpersonal and client relations skills. Ability to establish and maintain active relationships with people at all levels. Motivational management style. Recognized for professionalism, knowledge, sound judgment and commitment to exceeding customer expectations. Good work ethic combined with strong organizational and communications skills ensure immediate and positive contributions.

KEY COMPETENCIES

• P&L Management
• Training and Mentoring
• Collections
• Purchasing / Inventory Control
• Business Strategies
• Organization and Multi-Tasking
• Building strong, lasting relationships between customers and suppliers
• Persuasive Communicator
• Problem Analysis and Resolution
• Contract Negotiations

SELECT ACCOMPLISHMENTS

Transportation
• Highly competent driver handling a variety of routes
• Responsible for maintaining clean, safe vehicle
• Successful at maintaining on-time delivery schedules
• Provided excellent customer service to all customers
• Trained staff and mentored new drivers

Sales Account Management
• Owned and managed distribution/delivery business
• Facilitated all inventory control measures and maintained working levels
• Provided supervision and leadership for up to 15 drivers
• Scheduled routes
• Motivated and trained staff

EMPLOYERS

TWIANNE INDUSTRIES, Naperville, IL
2000 - Present
Maintenance

DIAMOND-WILLIAMS CO, Elgin, IL
1995 - 1999
Driver

CAESAR ALLEN TRUCKING, Chicago, IL
1995
Driver

CONSOLIDATED, INC, Naperville, IL
1994 - 1995
Driver/Salesman

A-1 BOTTLED WATER, Aurora, IL
1970 - 1994
Branch District Manager
1974 - 1994
Relief Training Specialist
1972 - 1974
Driver
1970 - 1972

ACCREDITATIONS

Awarded Employee of the Month at Twainne Industries after four months on the job
Won numerous sales promotions for Route Sales and Sales Management
Nationwide representative for Driver of the Year while employed at A-1 Bottled Water
Passed National Safety Council defensive driving course 1986

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

Highly motivated sales management professional with a strong track record of successful sales and account development. Strategic planner skilled at both short- and long-term goal setting. Strong ability to accomplish objectives by focusing on essential activities. Effective communication, interpersonal, and relationship-building skills.

AREAS OF EXPERTISE

• Key Account Relationship Management • Negotiation & Closing Techniques
• Product/Program Introduction & Coordination • Customer Relations
• Marketing Presentations • Account Management
• Strategic Planning • Interdepartmental Coordination
• Problem Prevention & Troubleshooting

EMPLOYMENT

NGN Direct, Miami, FL
1996 - Present
Director Aftermarket Sales/ Product Development Manager
Oversaw development of back-end, aftermarket sales of product to retail outlets, catalogues, and other electronic media.

Significant Achievements:
• Played a key role in the start-up and rapid growth of division; assisted in transitioning business from concept to $2 million in sales revenue within 24 months.
• Launched an alliance with the U.S. Government, supplying products to military bases nationally and internationally, a market that was previously untouched.
• Delivered impressive sales performance; meeting and exceeding sales goals and quotas in a highly competitive marketplace.
• Handled product development and negotiations for back-end, aftermarket business; working with rep firms to source products to retail and catalogue entities around the country.
• Resurrected relations with NGN Corporate restoring relationships with buyers leading to more on-air time for testing and placement, and cross-market opportunities through referral of products suitable for their purposes.

Accomplishments:
• Managed entire sales cycle, working with inventors and vendors taking product from initial conception/interest through aftermarket retail placement. Effectively utilized presentation, communication, and organizational skills.
• Acquired extensive hands-on knowledge of all aspects of infomercial/video production from start to finish.
• Effectively managed 100+ accounts; fostered relationships with vendors and NGN buyers, serving as liaison between the two entities.
• Acquired new accounts and grew client base through attention to detail and excellent customer service; provided continual follow-up to clients to ensure future sales.
• Traveled extensively introducing NGN Direct through trade shows, referrals, and word of mouth; soliciting vendors and products for placement on air. Maintained intimate knowledge of business operations and key contacts within target companies.
• Skilled at researching and identifying problems with clients' accounts; very creative in effective problem-solving.

Grandex, Miami, FL
1989 - 1996
International Sales Associate
Manufacturer's rep working with major U.S. corporations sourcing small electronics, food, and other consumer products to buyers and distributors in Mexico, Central and South America. Companies represented included: White-Westinghouse, Singer, Magnavox, Mr. Coffee, Winn-Dixie, and Grand Prix Electronics.

Significant Achievements:
• Successfully solicited and acquired Winn-Dixie to market in conjunction with a broker in Lima who was seeking an association with a major U.S. supermarket. First U.S. food company to enter this market.
• Handled multi-million dollar accounts for export to Mexico, Central and South America. Personally negotiated and developed strategic client relationships.
• Identified, structured, and negotiated international trade and import/export projects with leading U.S. corporations.
• Administered major accounts, serving as liaison between brokers/distributors and companies; leading to increased sales and revenue growth.
• Keys to success: access to key target company contacts, team building and management skill, attention to every last detail.

Accomplishments:
• Sales management executive engaged in a diversity of international trade, international business development, and marketing opportunities in a widely expanding and lucrative Latin market. Assumed full responsibility for strategic planning sales and marketing, account management, and new business development.
• Identified market opportunity and provided business solutions to major U.S. corporations desiring to forge business relationships with companies in Mexico, Central and South America.
• Directed projects from initial concept to proposal and acceptance and all the way through service provision.
• Negotiated strategic partnerships and alliances to facilitate marketing and business development.
• Developed extensive client base throughout region, interfacing extensively via teleconferencing and one-on-one meetings to ensure superior customer service; quickly resolving problems/conflicts; maintained an impressive customer satisfaction record.

EDUCATION

FLORIDA STATE UNIVERSITY, Tallahassee, FL
B.S., Dual Major: Business Administration & Criminal Justice

LANGUAGES

• Conversation Spanish
• Familiar with South & Central American business protocol

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail: khanda2001@aol.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES MANAGER / OUTSIDE SALES / MAJOR ACCOUNT MANAGER / B2B
Consumer Products • Industrial Products • Manufacturing • Services

· Excel at penetrating key accounts and increasing revenues through relationship building. Challenge-oriented; tackle tough sales problems and bring to successful conclusion. Welcome objections as opportunity to share product knowledge and expertise.
· Tenacious achiever. Use outstanding organization, communication and correspondence skills to build solid customer relationships. Generate top-quality results by demonstrating superior product knowledge and integrity. Resourceful when faced with obstacles and adaptable to sales situations. Strong track record in exceeding sales quotas. Persuasive negotiator.
· Establish rapport with individuals at all professional levels and from diverse cultures. Keep the customer’s needs foremost in mind and illustrate how his/her needs can be met. Strong “closer” with emphasis on strategic selling to major account markets, including established firms and small start-ups.
· Focus on helping customer achieve goals; identify and promote products that will fill unique application requirements; provide needs resolution. Adept at collaborating with engineers to design new products. Leadership qualities and a team player. Interface with inside sales support, professional service groups and consult with engineers for specific engineering projects.
· Develop solid business relationships through honesty, integrity and consistent follow through, which directly contributes to consistent growth of territory. Skilled at prospecting, customer service and new product marketing and demonstration.
· Competent public speaker. Presented at Strategic Planning Conferences and performed as Lead Trainer for Northeast Region on implementation of new company vision.
· Computer knowledge includes: MS Word, Excel; Word Perfect; PowerPoint; email communication and Internet research.

Areas of expertise include:
· Sales Cycle Analysis
· Multi-level Selling
· Customer Training and Support
· Sales Lead Generation
· Solution Selling
· New Product Development
· Customer Assessment
· Consultative Selling
· Research/Product Analysis
· Strategic Planning
· Account Retention
· Business Development
· Contract Negotiation
· Forecasting
· Presentations/Negotiations
· Budgeting
· Project Management
· Marketing Materials
· Strategic Sales and Market Planning
· Key Account Relationship Building
· Multi-million Dollar Contracts

PROFESSIONAL EXPERIENCE

Menasha Packaging Company, LLC – Neenah, Wisconsin
2000 – Present
SALES REPRESENTATIVE (2003 – Present)
· Grew northeastern U.S. territory 12% within first 5 months for company with annualized sales of $3.2 million in 2003. Exceed industry average in profit generation: 11% in sales profit vs. industry average of 2%–7%.
· Convey advanced graphic printing and prepress knowledge in flexo and offset applications as well as advanced structural design knowledge.
· Key player in development of customized packaging product. New product slashed damage-in-shipping rate from 38% (previous supplier) to fewer than 2%. Market potential for northeastern U.S. is $40 million.
SALES MANAGER (2001 – 2003)
· Created business plan to stabilize revenues and identify and implement cost cutting measures. Worked closely with plant manager to determine best strategy and customer mix. Maintained revenues ($7.9 million in 2000; $8.0 million in 2001; $8.2 million in 2002) despite declining market and antiquated manufacturing processes.
· Team leader in ultimate decision to consolidate customer base into newer facility with more efficient manufacturing processes.
· Successful in guiding sales team to close numerous key accounts. Managed team of 6 sales reps, 1 customer service manager and 3 customer service reps.
· Assigned as regional trainer for implementation of new company vision. Lead trainer for more than 400 employees in northeast region.
· Selected to participate in many corporate leadership strategic planning conferences.
FIELD SALES MANAGER (2000 – 2001)
· Worked closely with regional vice president, general manager, regional sales manager, plant manager and plant superintendent in devising sales strategies. Participated in many company-led leadership and management development courses.
· Honed personal management skills and trained 3 direct reports (producing 25% of total sales within facility) in selling skills.
· Developed, nurtured and maintained relationships with top 3 house accounts, which generated 5% of total sales.
· Initiated process of tracking and updating finished goods inventory to improve cash flow.

Matthews International Graphic Systems Division – Pittsburgh, Pennsylvania
1992 – 2000
SALES REPRESENTATIVE (1996 – 2000)
QUALITY ASSURANCE MANAGER / MASTER PRODUCTION SCHEDULER (1994 – 1996)
MASTER SCHEDULER (1993 – 1994)
CUSTOMER SERVICE REP (1992 – 1993)
· Sold identification tools to corrugated and flexible packaging industry, including graphic design and art services, printing plates, cutting dies, barcodes and press side assistance in package printing operations.
· Consistently achieved 105% of monthly sales quota. Sales leader during FY1998 and 1999 for newly formed cutting die division, Maverick Cutting Dies, Inc., with sales exceeding $400K in both FYs.
· Introduced guidelines for maintaining quality in production. Slashed rework by 22%.
· Coordinated production schedule for annual product sales of $14 million. Generated daily on-time delivery and daily departmental production level reports. Increased daily on-time delivery by 18%.
· Performed order entry and sales support. Communicated daily with customers in territory consisting of Buffalo/Rochester, NY, Columbus and Cleveland, Ohio to resolve problems. Set up delivery dates in collaboration with Master Scheduler.

Transworld Systems, Inc. – Pittsburgh, Pennsylvania
1990 – 1992
ACCOUNT EXECUTIVE
· Serviced client base and prospected for new customers. Performed product demonstrations of Frieden Alcatel mailing systems. Developed marketing and advertising programs.

EDUCATION

B.S., Economics with Business emphasis, 1988, Allegheny College – Meadville, Pennsylvania

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

A highly reliable construction material expert with 20 years marketing experience in the Middle East. Established a strong and well respected reputation as a highly effective, aggressive and successful marketer of construction products. Combine expertise as a senior civil engineer with a wealth of marketing knowledge including successful marketing strategies and sales techniques specific to the Middle Eastern Markets. Integrate tactical and logistical experience of middle management with the long-term vision of senior management.

MARKETING AND SALES
Manager with nine years experience in Middle East market strategy. Expert knowledge of Middle Eastern market potentials and trends and skill in providing market potentials and trends.
· Expertise in Middle Eastern market analysis and research.
· Skills in identifying new regional markets.
· Proven ability in developing aggressive sales plan.
· Commendable performance in surpassing sales targets.
· Conducted presentations and seminars to subject experts in various Middle East countries.

TECHNICAL
· Professional Civil engineer with expert knowledge of building materials and construction chemicals.
· In-depth knowledge in water-proofing, concrete repair and protection.
· Outstanding analytical skills in investigating and solving structural problems and proposing sound engineering solutions.

WORK EXPERIENCE

Highland Corporation
Acting Group Sales Manager, 2001 - Present
Serve as Acting Group Sales Manager for this manufacturer of chemical and finishing products.
· Develop realistic sales budgets for group members.
· Manage sales department's, developing and ensuring completion of internal sales reporting, sales record analysis, coordination between head office and group members.
· Product launch, brand management, advertising and selection for right media/markets.
· Oversee recruitment and conduct performance appraisals.
· Arrange seminars and training for sales and marketing team members.
· Follow performance of members and pay visits to ensure progress and effective implementation of plans.
· Following export related matters between the group companies and developing exports to Middle East and African markets.

Helix International
International Sales Director, 2000 - 2001
· Created and established a new international marketing and sales division for products to the Middle East.
· Developed marketing strategies and sales plans that introduced and established products in the Middle East.
· Manage marketing and sales activities in the region.

Achievements
· Commended on outstanding performance in successful penetrating the Middle Eastern markets.

SFB
Regional Sales Manager, 1994 - 2000
Responsible for western, eastern and central markets and manage the marketing and sales of each market.

Achievements
Surpassed sales targets significantly beyond sales plans and expectations broke new sales records.

SFB
Area Sales Manager, 1993 - 1994

Geo Consultants
Senior Civil Engineer/ Project and Contract Manager, 1980 - 1993
· Construction, general contracting, public works and electro mechanical projects and trading of different types of material. Responsibilities included:
· Technical and commercial submittal
· Bids preparations and evaluation and project costing and estimating

ACADEMIC CERTIFICATES

University of California, San Francisco
Bachelor of Science, Civil Engineering

PRWRA Anup Bhatia - First Impression Management Consultancy - P. O. Box: 44062 - Dubai - United Arab Emirates - fimcuae@hotmail.com - m5657275@emirates.net.ae

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Accomplished sales, management and client service professional with over 10 years of top-producing experience. Routinely exceed revenue goals with niche marketing and sales expertise.

PROFILE

· Strong background in sales includes all aspects of consultative selling, from lead generation, cold calling and needs analysis to closing and post-sales service of Fortune 100 accounts.
· Proven management skills. Experienced building, training, leading and developing teams of up to 15 sales reps who dislodge competitors in medical equipment and other sectors.
· Consistent top producer. Increased market share 55% as Sales Manager (2000-2002), built base of 70+ referring customers and more than $1 million in first-year revenue as Sales/General Manager (1997-2000) and grew sales from zero to over $6 million in three years (1992-1997).
· Excellent communication skills. Experienced building and maintaining rapport with and presenting to oncologists, nephrologists, CEOs and other busy professionals.

EXPERIENCE

Sales Manager: Marjorie Health Services, Clearwater, FL
2000-2002
Planned and managed sales of medical specialty products to health care clinics in three states.
· Developed sales training program that produced more than $1 million in new revenues by replacing product-based selling with consultative sales and superior client service.
· Recruited, hired, trained and managed team of seven sales reps. Led team to meet or exceed revenue quotas in 95% of time periods.
· Increased market share 55% and profitability 25% by restructuring product mix. Identified market potential, profitability and resources, then created new niche marketing profile.
· Researched, created and delivered more than 25 in-service programs to train nurses, physicians and in-house personnel. Rapidly built substantial referral network among clinics and hospitals with this innovative, cost-effective technique, which locked out competitors.
· Served on top management team. Cited by CEO and Operations Director for ability to reach physicians, close sales and service accounts.

Sales/General Manager: Sara Solutions, Inc., Clearwater, FL
1997-2000
Created and implemented marketing plans to deliver profitable sales of diabetic, wound care and DME products to physicians, home health, dialysis clinics, assisted living centers and others.
· In first year, grew sales from zero to more than $1 million and became preferred provider for more than 70 referring customers. Succeeded using win-win approach to in-service training, reaching and presenting to physicians, nurses and other decision makers.
· Recruited and trained sales force of 15 professionals operating statewide. Also hired, trained and managed delivery personal and administrative staff.
· Developed highly effective marketing plan, sales brochures and other tools. Developed sales and support tools to maximize territory potential through market research and prospecting.

Marketing and Sales/Director of Wound Management: TheVendorStop, Inc., Clearwater, FL
1992-1997
Directed marketing and sales of wound care products and services.
· Increased revenue from zero to more than $6 million in six years, with sales to physicians, nursing homes and clinical staff. Opened and managed more than 100 accounts.
· Ranked as top revenue producer. Researched, developed and implemented marketing and sales plans to maximize territory potential through efficient prospecting.
· Built profitable division through sales growth, effective collections and cost management.
· Organized operations, procurement, sales and client service, with outstanding results.
· Created vast network of referral sources by consulting with and educating medical staff on wound prevention and treatment. Developed and delivered in-services to decision makers at numerous facilities, solving prospects’ problems in win-win fashion.

Account Executive: ABC, Tampa, FL
1988-1992
Provided sales and account management of telecom services to Fortune 500 firms.
· Achieved 300% of revenue quota, ranking #1 in sales productivity among 72 sales reps locally and in top 10% of 4,500 national sales reps for three consecutive years (1989-1992).
· Persisted through long sales cycles and negotiations with multiple decision makers.
· Successfully closed major deal with $23-billion client by creating new habits for managing information. Penetrated client account and forged win-win solutions for multiple business units, leading to presentation to CFO and top management team.

Sales Consultant: GGG Computer Center, Dallas, TX
1984-1988
Initiated and developed national accounts. Ranked as top producer among 10 sales reps as a result of proactive referral selling. Rapidly promoted from Senior Sales Consultant after one year.

EDUCATION

Bachelor of Business Administration: Ohio State University, Columbus, OH
1984
· Awarded Falcon School of Business Scholarship.

ADDITIONAL INFORMATION

· Professional development: completed sales courses and related seminars from Zig Ziglar, Tom Hopkins, Brian Tracy, Peter Lowe and others.
· Computer skills: Microsoft Office Products (Word, Excel, PowerPoint, etc.).
· Recent Member: Assisted Living Association, FDONA and Nursing Home Administrator’s Association (maintain broad list of contacts).

Kevin Donlin - kevin@gresumes.com - http://www.gresumes.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Accomplished sales and management professional with 10+ years of top-ranking, high-tech experience.

PROFILE

· Strong sales background includes relationship selling, territory development and Fortune 500 client service, with proven ability to manage and penetrate key accounts. Routinely exceed quotas.
· Top producer. Winner of more than 15 awards for sales results since 1995, including President’s Club (five times). Achieved annual sales of up to $4.2 million.
· Special expertise in IT includes storage management and storage networking. Work effectively with sales engineers to pinpoint and fill client needs with customized technology solutions.
· Completely turned around sales of storage devices, leading area from #7 ranking to #1 among eight regions as Area Manager at AAA Technology Corp (1999-2001).

EXPERIENCE

AAA Technology Corp., Southfield, MI
1992-present
Area Vice President, Sales (2001-present). Contribute to top management team. Report to Regional VP.
· Tasked with revenue and customer attainment for four states, Ontario and Quebec. Build and manage teams of up to 13 Sales Reps, System Engineers, Field Engineers and Administrator in Great Lakes Area.
· Maintain #1 ranking for sales of SAN, NAS and enterprise backup solutions to Fortune 500 clients.
· For outstanding results, awarded President’s Club twice (2001, 2002).
· Regularly rank #1 for revenue among all areas in US (Q2, Q3, Q4 FY 01 and Q2 FY 02).

Area Manager (1999-2001). Handpicked by President to lead turnaround of sales in Great Lakes Area.
· Hired and rebuilt entire sales team after dismissal of existent Sales Reps and Sales Engineers.
· Awarded as “Area Manager of the Quarter” (Q1 FY 01) for exceeding revenue quotas through direct sales and channel partners of MTI Open Systems storage and backup solutions.

District Manager (1998-1999). Planned and led new business development in emerging territories.
· Oversaw sales in Cleveland, Pittsburgh, Columbus and Cincinnati. Hired and managed territory sales teams. Grew revenue and customer base through sales of MTI Open Systems storage solutions.
· For results, awarded President’s Club (1998) and District Manager of the Quarter (Q3 FY 98).

Senior Sales Representative (1992-1998). Based in Westmont, IL. Responsible for revenue growth in Chicago land area. Achieved success in financial, manufacturing and healthcare marketplaces.
· Provided sales of DEC VAX/Alpha and Open Systems storage and backup solutions.
· For achieving sales of up to $4.2 million ($1.7 million above quota), awarded President’s Club twice (1995, 1996), Salesman of the Year (1995), Salesman of the Quarter (three times) and Fast Starts Award Winner (1993). Ranked as “Million Dollar/Quarter Performer” five times during period.

Sales Representative: Memorex Telex Corp., Chicago, IL (1992).

Senior Sales Representative: EMC Corp., Park Ridge, IL (1989-1991).

EDUCATION/TRAINING

· “Managing People” executive program, Wharton School, University of Pennsylvania (2000).
· Extensive product training; familiar with Veritos, Legato, EMC and other products (ongoing).
· Bachelor of Arts: Marketing and Psychology (dual major), University of Michigan (1988).

Kevin Donlin - kevin@gresumes.com - http://www.gresumes.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

FOCUS: ACCOUNT MANAGER • BUSINESS DEVELOPMENT • SALES AND MARKETING

Seasoned sales and marketing leader with the vision, the strategies and the commitment to close the deal - and plan for more. Acknowledged for spearheading, driving and developing the business. Strong revenue generator with successes in customer development, management and competitive retention.

KEY CREDENTIALS
• Client Relationship Management • Restaurant and Hospitality Management
• Sales Prospecting • Strategic Decision Making
• Lead Generation • Marketing Communications
• Business Management • Domestic Market Expansion
• Budget Administration • Critical Problem Solving
• Cost Containment • Vendor Selection/Management

ADVANCED TRAINING
• Master Strategies for Higher Achievement • Selling at the Top
• Brian Tracy Seminars on Sales • Corporate Bookkeeping
• Zig Ziglar Sales Seminar • Art of Negotiation
• Excellence in Customer Service • Restaurant Management
• Constant Personal Development

SALES HISTORY

Better Methods Alexander, Miami, FL
1995 - Present
REGIONAL MANAGER, Southeast, United States
Service, manage and developing entire sales cycle for Florida territory. Quickly became recognized as a sales leader in my region and was bestowed the Puerto Rico territory to drive sales and increase product loyalty and recognition. Exceeded and achieved setting the benchmark for sales for sales success in this highly competitive industry. Continually exceeding sales forecast on a yearly average of $30K.

Sales History
2001-2002.........$2.3M
2000-2001.........$2 M
1999-2000.........$1.8M
1998-1999.........$1.5M
1997-1998.........$1.2M
1996-1997.........$900K
1995-1996.........$600K

• Develop and maintained corporate accounts of Fortune 500 corporations.
• Created a series of personalized marketing solutions aimed to expand the southeast regional market for product utilization in textile and apparel industry.
• Travel to untapped market once local areas are scanned and identified for sales and marketing opportunities.

A.B.C. Cellular Inc., Miami, FL
1994 - 1995
SALES MANAGER, Paging Division
• Serviced approximately 500 clients.
• Researched and identified potential market and initiated contracts.
• Prepared detailed unit presentations focusing on reliability, efficiency and cost effectiveness to meet the needs of potential customers.

J.J.'s Subway, Miami, FL
1981 - 1994
RESTAURANT OWNER/OPERATOR
Owner and operator of family owned sole proprietorship. Managed multiple locations throughout Dade County. Responsible for all major aspects of establishment's operations and administration.
• Supervision of 20 employees.
• Organized, directed and supervised all in-house food purchasing, as well as for catering activity side of the business.
• Recurring activities included: staffing kitchen and service personnel, scheduling and training of all employees, corporate bookkeeping, records maintaining, inventory managing and controlling.

Claire Co Inc., Ft Lauderdale, FL
1990 - 1994
SALES & MARKETING REPRESENTATIVE
Independent Distributor of environmental and educational products manufactured by the National Safety Association (NSA). Developed and maintained South Florida accounts for air and water filtration systems and preschool learning systems.
• Significantly expanded existing account base through identification of current and potential private and commercial users.
• Targeted and initiated contracts with homeowners, large and small businesses, public and private organizations, as well as community, religious and educational institutions for the introduction, sale and installation of viable NSA systems that meet organizational and personal needs.
• Built successful partnership by extensively interfacing with the customers to ensure superior customer service.

EDUCATION

Florida State University, Tallahassee, FL
1981
Restaurant and Hotel Management
Class concentration in Cost Accounting, Restaurant Management, Business Law & Hospitality Management.

PERSONAL

Work well with staff and associates at all organizational levels.
Interests include golfing, hiking and skiing.
Willing to travel and / or relocate.

PRWRA Marie L. Cajuste - Curriculum Vitae Express - Delray Beach, FL 33482 - http://www.cv-xpress.com - mcajuste@cv-xpress.com - 561 638 8598 - 1 866 362 7628 toll free

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OPERATIONS - SALES - SALES MANAGEMENT PROFESSIONAL

Thirty-two year management career. Expertise in building, revitalizing and/or optimizing a company’s organizational infrastructure, products, processes, and sales/marketing strategies to optimize results.

· Proven management professional with both start-up and ongoing business operations; excellent ability to develop new business through persistence
· Key strength is the ability to influence
· Equally skilled in business planning

Proficient in advertising, marketing, and customer relations.
Effectively manage multiple departments, personnel and product lines.
Extensive sales management and training experience.

Core Management Qualifications

· General Management / Operations Management
· Customer Service & Satisfaction
· Strategic Business Planning & Development
· Personnel Training & Development
· Revenue / Market Growth & Profit Improvement
· Finance, Accounting & Budgeting
· Product, Performance & Market Optimization
· Logistics & Supply Chain Management
· Strategic Marketing & New Business Development
· Value-Added Products & Customer Relations

Professional Experience

BOWIE OUTFITTERS, Baton Rouge, LA
2002 to Present
General Manager
Recruited to direct the start-up of this hunting, fishing, and archery retail establishment. Assumed financial and human resource responsibilities as the company has grown to 60 employees and raised over $4 million in sales and $5 million in inventory in the first 14 months.

G&H SEED, Gueydan, LA
(Acquired Boatner & Linscombe, Inc. in 1992)
1992 to 2002
Store Location Manager
Stayed on after buyout to manage all encompassing store operations, marketing, advertising and sales. Supervised 12+ sales staff including truck drivers / distribution, office personnel, sales associates, maintenance and consultant. Effectively maintained and monitored $3 million in inventory. Managed a 5-state customer based sales territory while maintaining consistently high levels of sales performance and customer satisfaction.

· Held sales seminars to increase product knowledge, selling techniques and suggestive add-on sales.
· Communicated regularly with sales staff and management to keep abreast and gather input of supplies, logistics, billing information, product information, business needs, policies, goals and planning.
· Managed 6,500 square feet of showroom and 1,0000 square feet of stockroom (on 4 acres of land).
· Continually gathered customer feedback of products and needs.
· Conducted probationary and yearly employee evaluations.
· Performed and supervised yearly inventory audits.

Selected Accomplishments:
· Attained #1 Browning distributorship in Louisiana.
· Ranked in the Top 2 in Beretta and Benelle sales in Louisiana.
· Successfully diversified product lines and increased sales by 66%.
· Instrumental in instituting the billboard on I-10 to advertise store, location and merchandise.
· Attended manufacturer group shows to maximize stock, discounts and keep up with current products.
· Created and distributed a 10,000+ customer mail-out of new merchandise and special item sales.

BOATNER & LINSCOMBE, INC., Gueydan, LA
(Sold to G&H Seed in 1992)
1971 to 1992
Owner/ Manager
Identified market demand and opportunity, negotiated with product and equipment suppliers, and developed the multi-disciplined operation. Managed agriculture, farming, lawn & garden, sporting goods & hunting, and pet supply operations and marketed throughout LA, TX, MS, AL, SC, and FL. Maintained full profit and loss responsibility ensuring competitiveness and profitability. Supervised 12+ sales staff including truck drivers / distribution, office personnel, sales associates, maintenance and consultant.

· Structured and negotiated favorable relationships with leading brokers to advance product sales and market penetration.
· Implemented skills training, job training, leadership development, safety training and product knowledge for seasonal, hourly, administrative and management personnel.
· Assisted in the design of multiple hunting bags for decoys.

Selected Accomplishments:
· Improved sales and efficiency by implementing one of the first computerized purchase order and inventory tracking systems in the industry.
· Successfully diversified into feed, lawn & garden and sporting good products.
· Organized dinners for farmers to educate and inform on products.
· One of the first dealers to install a bulk-handling facility.

Military

LOUISIANA NATIONAL GUARD
1968 to 1975
Company Commander
Officer’s Training & Advanced Officer’s Training

Education

MCNEESE STATE UNIVERSITY, Lake Charles, LA
1971
Bachelor of Science in Agri-Business

Training, Licenses & Certifications

Certification Crop Advisor Program, #12979 - American Society of Agronomy
Hazmat Qualification -General Awareness, Function Specific, Safety Training
Hunter’s Education Certificate, #98059056
Worker Protection Standard Training Handler Verification -US EPA, ID#H0040936
Ground Commercial Applicator -LA Dept. of Agriculture and Forestry ID# CA01-1527
Browning Training Academy – Morgan, UT
Acusport Trading Show - Billings, MT
National Shooting Sports Federation Shot Show

Associations

Former Mayor Pro-Tem
National Rifle Association
Chamber of Commerce
Economic Development Board, Vermilion Parish
Duck Festival Association, Former Grand Marshall
Rice Grower’s Association
LSU Agriculture Leadership Training

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES PROFESSIONAL
~ Offering Exceptional Customer Service & Interpersonal Dynamics ~

Motivated and well-respected individual offering successes in creating long term client affiliations. Consummate ability to cold call, conduct all administrative processes, and close the deal. Prioritize workload handling multiple projects with competing deadlines. Professional demeanor interfaces equally well with clients, internal employees and third party contacts from all levels and backgrounds. Persistent, resourceful and innovative with fierce initiative and a willingness to travel. Self starter, eager for new challenges.

Core Competencies:

· Client Relationship Management
· Territory, Key & National Accounts
· Competitive Sales Negotiations
· Market Analysis & Penetration
· Strategy Development & Execution
· Time Management
· Presentations & Training
· Sound Decision Making

QUALIFICATIONS IN ACTION

OWNER / OPERATOR: Harbor Landing Bed and Breakfast
2001 - Present
Meaford, Ontario
Established a popular tourist accommodation facility for travelers within the Georgian Bay region, harbourlanding.com. Concentrate on the details that matter to ensure repeat visitors and positive referrals: exceptional customer service, meticulously clean, beautifully decorated, and gourmet breakfasts.
· Upbeat interpersonal strengths interact seamlessly with patrons from throughout Canada and Europe.
· Consistently receive written accolades like “Thank you for the beautiful way in which you took care of our every need,” and “Your B & B exceeded our expectations. Thank you so much for your wonderful hospitality and your kind and generous help”.

OWNER: Copper Grill
1998 - 2000
Toronto, Ontario
Built this 40-seat, contemporary bistro from the ground up. Project managed all facets of construction, interviewing, hiring, training and ongoing leadership for a staff of 10.
· Awarded a Four Star Rating with Toronto.com. Further, voted Best of 1999 Toronto Restaurants.
· Featured in Toronto Life Magazine. Cited as “One of the city’s most desirable restaurants in which to dine”.

FRANCHISE OWNER: Second Cup Coffee Co.
1993 - 1998
Toronto, Ontario
Accepted the challenge of purchasing a small, (750 sq ft) franchise operation that had fallen into disrepair and diminished sales.
· Undertook an extensive renovation initiative. Introduced non-smoking policy, innovative at this time. Rejuvenated the operation with upbeat décor, live jazz bands and by featuring paintings by local artisans.
· Screened and provided motivational leadership for a staff of 15, 364 days per year. Ensured consistency in all operational aspects by holding regular staff meetings, clearly communicating the corporate vision, and by reinforcing the importance of stellar customer service.
· Interviewed by CBC’s Venture to discuss the business aspects of being a successful franchisee for The Second Cup.
· Efforts rewarded with annual sales tripling during this time period.

FRANCHISING COORDINATOR
1993
The Second Cup Ltd., Toronto, Ontario
Originally retained in a temporary capacity. Skill-set quickly recognized, and asked to handle corporate enquiries and communications functions.
· Ambitious nature embarked on completing the specialized and rigorous franchisee training program. Resulted in purchasing the aforementioned location.

EARLIER CAREER EXPERIENCE

Appointed to drive sales for multiple operations including real estate and ladies clothing lines. Earned roles of Territory Manager for both Elizabeth Arden and Estée Lauder Cosmetics.

TECHNOLOGY: Windows, Word, Excel, E-mail, and Internet Research.

EDUCATION

BACHELOR OF ARTS STUDIES
1989 - 1993
York University, North York, Ontario
Majored in Anthropology. 1 ½ credits short of graduating.

PROFESSIONAL COOKING COURSES
1983
Southern Alberta Institute of Technology, Calgary, Alberta

PROFESSIONAL AFFILIATIONS

Beaver Valley Accommodations Association
B & B Canada
Meaford Chamber of Commerce
Women With Vision

Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Position in pharmaceutical sales where nine years of top-ranked sales experience will add value.

PROFILE

· Strong background in sales. Experienced in all aspects of consultative selling, from lead generation and cold calling to needs analysis, closing and post-sales service.
· Consistent top producer. Exceeded sales quotas for eight straight years, producing up to 124% of plan while ranking #1 among five reps as Senior Sales Professional (1992-present).
· Exceptionally persistent and competitive. Despite #2 market position, converted 95% of 375 corporate accounts from market leader, Pitney Bowes. Later recruited by Pitney.
· Excellent communication skills. Experienced building and maintaining rapport with oncologists, urologists, CEOs and other busy professionals.
· Highly adaptable. Continually master new product information and technology through regular seminars. Work well independently and with teams.

EXPERIENCE

Senior Sales Professional: Express Business Systems, Hickory, NC
1992-present
Provide sales and client service for this distributor of mailing, shipping and other business systems.
· Handle all aspects of consultative selling in three-county territory. Call on top management, purchasing agents, office managers, etc., in health care, furniture and other industries.
· Sales cycle includes cold calling, appointment setting, needs analyses, presenting equipment demonstrations, closing, installation, user training and post-sale tracking.
· Recognized as Sales Rep of the Year for eight consecutive years, reaching 124% of quota for 2000. Opened and currently manage more than 375 accounts, with such clients as Broyhill and La-Z-Boy, as well as two major hospitals.
· Attend corporate training seminars and trade shows to maintain strong working knowledge of product features and benefits.
· Devise innovative marketing and advertising strategies to promote company and products.
· As a result of persistent follow-up, converted long-standing Pitney Bowes customer, resulting in largest single sale in nine years -- $140,000.

Sales Professional: Deal Office Equipment, Hickory, NC
1991-1992
Provided sales and service to commercial clients for this distributor of Canon copiers.
· Established solid sales base through cold calling, telemarketing, customer relations, effective demonstrations and ability to master new product knowledge.

EDUCATION

Bachelor of Arts: Business Administration, Liberal Arts College, Raleigh, NC (1991).

ADDITIONAL INFORMATION

· President: Raleigh Chapter, Business and Professional Women’s Org. (member since 1997).
· Computer skills: Windows, Word, Works and Internet research; familiar with Excel.

Kevin Donlin - kevin@gresumes.com - http://www.gresumes.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales Professional

· With 13+ years of both business-to-business and business-to-consumer sales experience.
· Proven track record driving revenue to meet and exceed goals.
· Emphasis on client relationship development.
· Earned excellent reputation through hard work, product knowledge, diligence, and dependability.
· Computer skills include Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, and Outlook).

Areas of Expertise:
· Establishing / managing accounts
· Assessing client needs
· Developing client relationships
· Nurturing repeat business
· Resolving problems
· Performing polished presentations
· Conducting promotions
· Overcoming objections
· Prospecting for new business
· Accomplishing persuasive negotiations to close sales

EXPERIENCE

CIRCULATION PROMOTIONS UNLIMITED (CPU) – Houston, Texas
1990 to 2002 and 2003 to Present
Senior Sales Representative – Washington, D.C. and Houston, Texas
Developed a client base through business-to-business and business-to-consumer sales. Called on sales and marketing representatives, corporate account managers, and district managers on the corporate level.
· Negotiated contracts with Fresh Fields/Whole Foods, Foley’s, Macy’s, Best Buy, Safeway / Randall’s, Von’s, Wal-Mart, Sam’s Club, Home Depot, and Lowe’s.
· Represented company at various conventions, including the Home & Garden Show, Auto Show, Bridal Show, and Houston Texaco Grand Prix.
· Met or exceeded weekly goals 40 out of 52 weeks in the year.
· Achieved best sales of the year in 2001 at 103% of annual goal.

Sales Representative – Houston, Texas
Conducted business-to-consumer sales efforts for a territory in the Houston metropolitan area.
· Received company’s Bronze, Silver, Gold, and Century Club awards for top sales
· Wrote 117 new starts in Houston which was 290% of goal

NEITO COMPUTER SERVICES – Houston, Texas
2002 to 2003
Sales Representative
Sold Microsoft CRM packaged software, cabling, and various IT services to Fortune 1000 corporations. Called on attorneys, accounting firms, electrical companies, investment firms, charter schools, and private schools. Communicated with IT managers, and chief operating officers. Negotiated contracts that ranged from $1,000 to $35,000.
· Built a territory from ground zero

Additional Experience:
Lab Assistant (1988 to 1990) Houston Biotechnology – Houston, Texas

EDUCATION

UNIVERSITY OF HOUSTON – Main Campus – Houston, Texas
Bachelor of Science Program in Computer Information Systems

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Dynamic, self-driven sales professional seeking position in Food Sales within an organization that prizes an accomplished individual with a strong passion for sales success and a proven talent for building profitable relationships.

A top sales producer who has consistently met or exceeded budget over 100% of plan

PROFILE OF QUALIFICATIONS

• 14 years of award-winning sales experience within a world-leading distributor of foodservice equipment and supplies
• Professional manner and outstanding communications, with the ability to present, negotiate and sell vigorously
• Expert at cultivating productive alliances with chefs and owners of restaurants, hotels and institutions
• A strong customer service orientation toward all contacts, internal and external to an organization
• Unwavering optimism and perseverance to weather the challenges of a highly-competitive industry
• Enthusiastic and proactive leadership qualities to motivate, develop, guide and empower others to succeed
• Lead Generation & Cold Calling | Territory Startup & Development | Consultative Sales Solutions
Account Management (Local & National Markets) | Broad Product Expertise

PROFESSIONAL EXPERIENCE

CHERNON WARD COMPANY, River Park, IL
1989 - Present
Sales Representative
• Regarded as a valued contributor in the development, evolution and growth of this $375 million company.

• Single-handedly designed and built a solid base of business in upscale North Park area, growing territory from the ground up to a stable, revenue-producing sales region (currently 75 accounts generating a total of $10 million annually).

• Procured a very high-profile and impressive list of accounts that has included Renee & Casper's, No-Hoa's, Marlin & Peter's, Showalter's, Eleganza Grill and Tapas; also, Hotel River Park, Riverfront Fitness Club and The Culinary Institute.

• Manage all aspects of the sales process in local and national markets, including chain accounts. Submit bids, negotiate contracts, create consultative sales solutions and monitor account activity (e.g., accounts receivable).

• Win over business from competition by demonstrating keen product expertise and by providing superior service. Keep abreast of changes in the foodservice industry.

• Chosen to participate in company's pride committee, a select "think-tank" group of sales representatives and senior managers who meet to discuss new business strategies and improvements in customer service and product offerings.

OTHER SKILLS

Familiar with various computer applications, including Windows, E-Mail and company-based sales programs

PRWRA Cathleen M. Hunt - Write Works - 4315 North Central Avenue - Chicago, IL 60634 - http://www.writeworksonline.com - cathleen@writeworksonline.com - 773.283.6525 - 773.283.6535 fax

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Seasoned sales executive with over 20 years experience in the pharmaceutical sales arena, combined with additional business-to-consumer experience. Background involves both account management and new business development. Recognized for exceeding goals, as well as establishing, conveying, and implementing vision. Proven record of success launching new products and creating name recognition in a highly competitive marketplace. Called on major decision-makers and served in a consultative capacity, building rapport and interactive relationships. Organized and conducted educational seminars to disseminate information to clients. Computer skills include Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, and Publisher).

SALES EXPERIENCE

SFB CORPORATION, Houston, Texas
Professional Sales Representative, 1992 - Present
Manage approximately 100 active accounts for a $1 million territory throughout Galveston, Corpus Christi, and Victoria. Call on primary care physicians, obstetricians/gynecologists, pediatricians, allergists, cardiologists, pulmonologists, pharmacy administrators, PT Committee members, and respiratory therapists. Market and sell anti-infective, hormone replacement, endocrine, and respiratory drugs.
· Achieved as high as 114% of plan for prescription totals, ranked #1 for sales, and placed in the top 5 for the region during the same year.
· Attained ranking as Representative of the Year, Representative of the Quarter, and Team of the Year Member.
· Managed five territories throughout tenure, including the Houston Medical Center, and achieved as much as a 23% growth for new territory within eight months, exceeding projections and achieving 103% of plan.
· Participated in seven new product launches.
· Organized and conducted numerous seminars such as new products, asthma education for patients of allergy practices, and managed care enhancement which produced immediate return through increased prescription totals.
· Orchestrated a direct to consumer campaign in conjunction with the National Kidney Foundation.
· Served as team leader of a diversity task force, targeting universities to recruit new sales representatives.
· Participated on the work-out task force which re-examined and revamped policies, and created a company-wide newsletter.
· Developed a time management tool that targeted physicians with the potential to drive the business.

BAKER AND BAKER, INC., Houston, Texas
Sales Associate, 1980 - 1992
Sold large-ticket electronic items.

EDUCATION

Texas Southern University
Bachelor of Arts, Business Administration - Marketing, 1991

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

National Account Sales Representative

· With 6 years of highly successful sales experience (4 years managing national accounts, and 2 additional years in medical sales and real estate).
· Proven track record building territories from ground zero, meeting and exceeding sales plan, and emphasizing development of client relationships.
· Computer skills include Microsoft Office (Word, Excel, and Outlook).

Areas of Expertise Include:

· Building and nurturing client relationships
· Developing a referral base
· Assessing client needs and offering options
· Creating marketing strategies
· Cold calling to pursue new business
· Managing existing accounts
· Planning and conducting presentations
· Conducting persuasive negotiations

EXPERIENCE

National Account Sales Representative – Source One Spares – Houston, Texas
1999 to Present
Sold overhauled commercial aircraft parts for the world’s largest aftermarket rotable inventory pool company, which was ranked #1 in Houston’s Hot 100 fastest growing companies and #7 in Entrepreneur Magazine and Dun & Bradstreet Hot 100 for America’s fastest growing new businesses. Managed a $1.196 million territory made up of 5 national accounts (US Airways, Spirit Airlines, Frontier Airlines, American Trans Air, and Air Tran Airways). Called on directors of purchasing, purchasing representatives, material planners, shop foremen, and quality assurance directors. Negotiated sales price, delivery, payment terms, leases, and daily fees.
· Ranked #1 nationwide for highest sales in 2002, and 2nd in 2001 and 2003.
· Closed largest order in company’s history at $1.425 million, garnering record sales in 2002.
· Grew the American Trans Air account from $198,400 in annual sales to $1.702 million.
· Currently exceeding plan year-to-date for 4 out of 5 accounts at 121% for American Trans Air, 117% for Spirit Airlines, 116% for Air Tran Airways, and 105% for Frontier (5th account is in post bankruptcy protection filing).
· Survived 2 major downsizings due to high production levels and client relationships.
· Invited to represent Source One at the 2001 and 2002 annual AOG Conferences, as well as the 2001, 2002, and 2003 ACPC Conferences.

Sales Representative – Health Force, Inc. – Victoria, Texas
1999
Maintained sole responsibility for all sales efforts, which had previously been handled by company’s owner. Sold supplemental staffing (RN’s, LVN’s, and CNA’s) to hospitals in the Victoria area. Called on directors of nursing and hospital administrators. Designed and published advertising, and attended job fairs.
· Grew company from an average 2,025 billable hours at break even point to 4,500 hours, achieving 110% of plan within 8 months and doubling the number of active accounts.

Real Estate Sales Representative – Ron Brown Company – Victoria, Texas
1997 to 1998
Cold called on commercial property owners and managers to secure real estate sales listings. Researched undeveloped real estate property to create niche markets. Held this position part-time while attending college.
· Created listing of undeveloped land, which sold within 6 months for $500,000 and became Warm Springs Rehabilitation Center.

EDUCATION AND COMMUNITY AFFILIATIONS

Bachelor of Science – University of Houston – Victoria, Texas
1999
Social and Behavior Sciences with a Strength in Communications

Honduras 2004
Traveled to Honduras as part of a 40-member team of veterinarians and other volunteers, and vaccinated more than 5,000 livestock for surrounding villages of San Pedro Sula.

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

An outside sales position utilizing acquired skills, education and experience.

EXPERIENCE

Yankee Office Solutions, Haverhill, MA
2000 - Present
Outside Sales Representative
Recruited for full time position as result of successful internship and part time employment with company while attending college.

• Achieved 180% of sales quota.
• Proven history of meeting & exceeding $20,000 monthly sales quota.
• Candidate for 'Circle of Excellence' award.
• Cultivated undeveloped territory generating new business through cold calling and professional presentation efforts.
• Increased sales of existing customers as result of identifying client needs.

EDUCATION

Bryant College, Smithfield, RI
2000
Bachelor of Science, Marketing
Member: Marketing Association (Affiliate of American Marketing Association)
Active participant on Bryant College Baseball team throughout four years

PRWRA Rosemarie Ginsberg - Creative Staffing Associates - Csadirecthire@aol.com - http://www.creativeresumesnjobs.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Successful sales professional seeking an opportunity to continue applying skills, knowledge, and leadership in the marketing of products with medical professionals. Consistently maintain established relationships with healthcare professionals. Accomplished in identifying and capturing market opportunities to accelerate expansion, increase revenues and improve profit contributions. Extensive background in new product launch, product management and account management and retention.

Areas of Expertise

• New Product Launch and Positioning
• New Territory Development and Penetration
• Special Events and Meeting Planning
• Public Speaking and Seminar Presentations
• Customer Service and Satisfaction
• Account Management and Retention

PROFESSIONAL EXPERIENCE

REED PHARMACEUTICALS, Salt Lake City, UT
1991 - Present
Senior Sales Representative
Successfully promoted various products in the Asthma and Allergy markets to physicians, hospitals and pharmacies. Worked closely with team members and specialty representatives to coordinate plans, strategies and programs for various products. Created business plans, including physician-targeting lists, to better analyze data on a routine basis and more effectively utilize resources.

Selected Accomplishments
• Synergy Award, 1999
• District Representative of the Year, 1999, 1998 (runner up), 1994
• President's Cup Award - Runner Up, 1993
• CAPS III Level (out of IV)
• Outstanding and Very Good ratings throughout tenure

Training
• Product Educational Seminars
• Advanced ITC Training
• ITC Training
• Pre-ITC Training

DOYLE HEALTHCARE, INC, Provo, UT
1990 - 1991
Sales Representative
Managed the Great Basin territory. Marketed and merchandised for major retail accounts including WalMart, Eckerd Drugs, Drug Emporium, Albertsons, and K&B.

MANNING BISCUITS, Salt Lake City, UT
1987 - 1990
Sales Representative
Managed territory and acted as company representative to Malone & Hyde headquarters. Marketed products to retail accounts including Albertsons, Winn Dixie, National, A&P, Adriens, Safeway, and Kroger.

KSFB-TV, Taos, NM
1986 - 1987
Account Executive
Created and developed local programming. Conducted public relations, and television interviewing.

Selected Accomplishments
• Utilized professional selling skills, knowledge of the community, and broad network of contacts to achieve success.
• Generated sales in excess of $100,000 per year.

HELIX ELECTRICAL WHOLESALERS, Winslow, AZ
1983 - 1986
Lighting and Lamp Specialist
Represented Helix in specialized area of customer service and all activities dealing with the Home Builders Association. Set up and supervised trade-show booths.

Selected Accomplishments
• Increased sales volume resulting in over $120,000 per year in revenue.

ARIZONA ELECTRICAL WHOLESALERS, INC, Flagstaff, AZ
1980 - 1983
Lighting and Lamp Specialist
Selected Accomplishments
• Increased sales volume by 200% resulting in over $100,000 per year in revenue.

EDUCATION

UNIVERSITY OF CENTRAL UTAH, Provo, UT
Bachelor of Arts, Sociology

NATIONAL HOSPITAL PRECEPTORSHIP
1999

SALES AND MARKETING SEMINARS

Hopkins Sales and Marketing
Fashion Sales School
Acme Sales Excellence

COMMUNITY INVOLVEMENT

Junior League of Salt Lake City
New Life Network Substance Abuse Organization, Past Board Member
Festival International, Past Board Member
Cancer Society Spring Family Faire, Past Fundraiser Chairman

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales Professional

· With more than 4 years of solid experience in account management and new account acquisition sales.
· Proven track record meeting and exceeding sales plan while insuring total customer satisfaction.
· Computer skills include Microsoft Office (Word, Excel, PowerPoint, and Outlook), and Xactimate.

Areas of Expertise:
· Conducting strategic marketing research
· Managing existing accounts
· Building a network of contacts
· Developing a referral base
· Building client relationships
· Assessing client needs
· Closing the sale
· Cold calling and prospecting for new business
· Developing marketing plans
· Creating proposals
· Conducting polished presentations
· Scheduling and time management
· Overcoming objections
· Insuring client satisfaction

EXPERIENCE

BLACKMON MOORING STEAMATIC – Houston, Texas
2002 to Present
Sales Representative / Project Management
Managed a $675,000 territory throughout the Houston metropolitan area. Generated the sales of commercial and residential fire and water remediation services. Developed relationships with insurance agents, insurance adjusters, store managers, risk managers, business owners, company presidents, subcontractors, and property managers with hotels and apartments. Negotiated contracts from $1,000 to $50,000. Managed as many as 10 projects per week and supervised up to 45 crewmembers.
· Grew territory from ground zero to $400,000 within first year
· Achieved 122.5% of sales plan in second year

UNIFIRST – Houston, Texas
2000 to 2002
Outside Sales Representative
Generated the sale of industrial supplies and laundry services. Called on owners, managers, operations managers, human resource managers, and property managers. Major accounts included industrial companies, restaurants, auto shops, dentists, physicians, oil and gas companies, and petrochemical companies. Negotiated 3 to 5 year contracts ranging from $52,000 to $780,000.
· Ranked in Top 5% of company nationwide out of 370 representatives in First Quarter 2002 for top sales.
· Awarded Regional Sales Representative of the Month in May 2001 out of 70 representatives in Texas, Louisiana, Oklahoma, and Arkansas.
· Recognized as Sales Representative of the Month in May, August, and October 2001 for top sales out of 7 representatives.
· Built business from ground zero through all new acquisition sales.

KRAUSE’S PAINT AND DECORATING CENTER – Brenham, Texas
1996 to 2000
Sales Associate
Sold paint and decorating supplies on a retail level.

EDUCATION AND TRAINING

TEXAS A&M UNIVERSITY
College Station, Texas
Bachelor of Science – May 2000
Basic Sales Training - Unifirst
Ace Sales Training – Blackmon Mooring

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES SPECIALIST
Account Management • Business Relationship Management • Customer Service

· 15+ years of sales management experience from inception to successful conclusion. Developed reputation for consistently exceeding targets.
· Demonstrate strong work ethic. Optimistic about ability to perform the job and tenacious in making it happen.
· Change agent. Adept at recognizing/launching steps needed to attain objectives. Thrive on challenges to overcome obstacles with solutions that are sound and financially feasible.
· Exceptional interpersonal and communication skills (network, collaborate, negotiate); build positive, effective business relationships.
· Effective team manager. Build confidence in others and motivate them to achieve goals. Use people skills to build group involvement and increase participation from entire group.

PROFESSIONAL EXPERIENCE

ACCOUNT MANAGER, Sprint
2002 – Present
· Research, assess needs and offer communications solutions to national and international companies.

ACCOUNT REP, Choice One Communications
2000 – 2002
· Achieved 107% of YTD quota in 21-month period. Sold local, long distance and DSL Internet services.

ACCOUNT EXECUTIVE, VanDyk Business Systems
1999 – 2000
NETWORK PRINTER SPECIALIST, Amcom/Copy World
1998 – 1999
· Managed entire selling cycle—prospecting, assessing client needs, presentation, close, training, follow-up—for copiers and network printers. Consistently earned monthly sales recognitions.

ACCOUNT EXECUTIVE, Hickson’s Xerox Agency
1996 – 1998
· Managed office while exceeding sales targets by 130%.

VP of MARKETING, North Shore Financial Services, Inc.
1990 – 1996
· Key player in generating customers and transitioning financial services company from start-up to successful, sound enterprise.

ACCOUNT EXECUTIVE, Freedom Health Plan
1987 – 1990
· Through consultative selling in meetings with senior executives and presentations to the company, significantly increased customer base.

SALES REP, Penn-Del Directory, Inc.
1986 – 1987
· Sold advertising space in Bell of Pennsylvania Yellow Pages, generating $1.5 million in annual revenue. Within 12 months achieved 115% of quota for growth and 120% in new business.

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES SPECIALIST
Auto Sales • Sales Training • Management Training

· Skilled in instructional strategies. Motivate others on all levels to achieve individual and organizational goals.
· Keen ability to change attitude of sales force to make them more productive. Design, develop and implement appropriate learning solutions to train sales force.
· High-energy achiever. Use outstanding organization, communication and correspondence skills to build solid relationships. Generate top quality results by demonstrating broad and deep product knowledge and integrity. Leadership qualities and a team player.
· Strong “closer” and “deal maker” with emphasis on solution-selling presentations. Consistently achieve/surpass established sales goals and boost company’s market share.
· Readily establish rapport with individuals at all professional levels and from diverse cultures. Speak persuasively. Set high goals for self and others and introduce means to reach targeted goals. Excellent troubleshooter.
· Computer proficient and Internet savvy.

Areas of expertise include:
· Tactical Sales Planning
· Presentations
· Prospecting/Networking
· Sales Training
· Customer Assessment
· Quality Account Service
· Sales Cycle Analysis
· Sales Lead Generation
· Business Development
· Contract Negotiations
· Account Retention
· Proposal Writing
· Budgeting
· Project Management
· Solution Selling
· Financials
· Business Solutions
· Consultative Up-Selling
· Recruitment, Training and Mentoring of Sales Associates

PROFESSIONAL EXPERIENCE

Bob Mohr & Associates – Troy, Michigan
2001 – Present
NATIONAL MARKETING DIRECTOR
· Introduce innovative ideas to improve sales and customer retention.
· Train sales force, managers and dealers in group workshops covering topics such as professional selling, attitude and career potential. With consistent implementation of skills learned, some dealerships have increased sales by 100%.
· Receive average of 97% satisfaction score from workshop participants. Individuals found it easy to implement suggestions and improve their sales performance.

Auto Soft International– West Middlesex, Pennsylvania
1999 – 2001
SALES AND MARKETING
· Assisted in establishing successful structure for growing company. Developed and implemented monitoring methods and procedures including project reports and staff conferences.
· Developed and marketed new products and services.
· Identified new business opportunities, designed computer systems to specifications and provided computer support and training to customers.
· Created and managed branch and dealers sales, sales management and service management training programs. Negotiated authorized reseller contracts and product pricing schedules.
· Skilled in team leadership. Directed sales force and managed brokers.

Stupka Motors, Inc. – Hermitage, Pennsylvania
1981 – 1999
GENERAL MANAGER
· Doubled size of the dealership during management tenure by directing strategic planning, pricing, sales analysis, consumer research, new product introduction process and product usage forecasting. Assisted in developing and implementing policies and procedures.
· Achieved strongest volume growth in history of company by initiating incentive programs and introducing rewards linked to production, division and company profitability.
· Assumed leadership for profit stabilization and volume recovery in strategic brands. Established inventory target levels and classification system and liquidated excess inventory to minimize exposure to obsolescence.
· Facilitated meetings at all levels and areas of management to set strategic planning, goals, objectives and company metrics for performance measurement.
· Formulated and administered fiscal policy, developed long range goals and objectives and analyzed activities, costs, operations and departmental progress.
· Implemented sales monitoring system to measure sales effectiveness. Proven record with accomplishments in devising marketing strategies, product revitalization, organizational restructuring and improving customer relations. Skilled at developing and capitalizing plans for seasonal and long-term merchandise.
· Coordinated all activities involved in recruiting process: interviewing, negotiation, and scheduling of training sessions. Created performance evaluations utilizing a qualitative approach to employee retention and salary adjustments.

MILITARY

United States Marine Corps, Ohio National Guard, Honorable Discharge, highest rank; Captain

EDUCATION / CONTINUING EDUCATION

Numerous salesmanship seminars at conferences.
Motivational Speaker Presentations by Jackie Cooper, Zig Ziglar, Tom Stuker, and others
GENERAL MOTORS INSTITUTE, Detroit, Michigan
Business and Marketing Coursework, YOUNGSTOWN STATE UNIVERSITY – Youngstown, Ohio

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SALES SPECIALIST / MAJOR ACCOUNT MANAGER
Outside Sales • Manufacturers’ Rep • Sales Distribution

· High-energy achiever; bottom-line-oriented. Use outstanding organization, communication and correspondence skills to build solid customer relationships. Generate top-quality results by demonstrating superior product knowledge and integrity.
· Excel at penetrating key accounts and increasing revenues through solution selling. Keep the customer’s needs foremost in mind and illustrate how his/her needs can be met; provide needs resolution. Positive sense of humor. Keen ability to influence people to buy products or services.
· Spearhead product plans, marketing strategies and product positioning for targeted marketplace. Conduct market research, monitor competitive activity, identify customer requirements and establish pricing strategies.
· Leadership qualities and a team player. Readily establish rapport with individuals at all professional levels and from diverse cultures. Adept at strategic/relationship selling to major account markets, including established firms, start-ups and distributors.
· Computer proficiency on Windows platform includes: Microsoft Word, Excel.
· Expertise includes:
· Strategic Market Planning
· Key Account Management
· Business Plans
· Research/Product Analysis
· Customer Assessment
· Quality Account Service
· Sales Cycle Analysis
· Sales Lead Generation
· Business Development
· Presentations/Negotiations
· Account Retention
· Proposal Writing
· Training and Support
· Project Management
· Solution Selling

PROFESSIONAL EXPERIENCE

Minnich Manufacturing – Mansfield, Ohio
1992 – Present
REGIONAL SALES MANAGER
· Sell construction equipment for the concrete paving industry to businesses east of the Mississippi, e.g., Pennsylvania, Maryland, Kentucky, Indiana, Michigan, etc., as well as California. Consistently increase market share in territory. 1999 Excellence in Sales Award.
· Selected to manage new territory in 1999. Boosted sales in new territory by 32% within 4 years. Key player in drive to develop new geographic markets.
· Gained tremendous market share in St. Louis, Missouri area by selecting new dealer and providing intense hands-on training to dealer’s sales staff, who, with better training, were prepared to demonstrate benefits of Minnich product vs. competitors’.
· Manage entire customer relationship from inception to close to follow-up. Develop a plan; implement the plan; and achieve desired results. Negotiate contracts up to $100K.
· Established regional distributor network that has consistently grown and increased volume.
· Act as liaison between customer and engineers. Identify specs to customize product; test in the field; and report design change needs and ideas to engineering department.
· Contribute to marketing communications; assist in development of annual newsletter and literature updates.

MILITARY

U.S. Army, Honorable Discharge

EDUCATION

Associates Degree in Business Management, 1998, North Central State College – Mansfield, Ohio

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

INSIDE / OUTSIDE SALES SPECIALIST • CUSTOMER SERVICE
Telecom ~ Consumer Service ~ Technology Products ~ Soft Sales

· Drive sales to maximize business potential, using extensive product knowledge, industry awareness and understanding of technology trends. Skilled in building customer relationships through attention to service and promoting customer satisfaction.
· Top-tier producer for major telecom company; consistently placed in top 5 of 90 reps in call center.
· Top handler of calls in high-paced environment with volume averaging 150 calls per day.
· Extensive experience in interactions with the public. Readily establish rapport with people from diverse backgrounds and at all professional levels. Excellent communication and interpersonal skills. Persuasive; facilitate decision-making in others. Effective team player; equally competent working independently.
· Notable organizational skills; accurately complete detailed reports. Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Able to identify and resolve problems. Calm and cool-headed in conflict situations.
· Methodically gather facts and ask the right questions to make decisions. Demonstrate initiative, good judgment and the ability to express thoughts clearly and simply. Stay abreast of industry news by reading trade papers, business reports, etc. Aware of social, economic and political implications of decisions.
· Technically savvy; computer knowledge on Windows platform includes proprietary database, contact management and sales force technology programs.

PROFESSIONAL EMPLOYMENT

Infocision – Austintown, Ohio
COMMUNICATOR
2003 – Present
· Prospect for new commercial accounts. Skillfully overcome objections and close deals. Regularly meet or exceed goals.
· Selected for special project to share broad experience, contribute knowledge of competition and introduce new sales techniques to motivate team and optimize achievement of this “harder sell.”

Direct Security and Satellite – Atlanta, Georgia
OUTSIDE SALES REP
2003
· Performed sales function for direct TV and dish network affiliate.

Comcast Cable (formerly AT&T Broadband) – Atlanta, Georgia
INSIDE SALES / SERVICE REP
2000 – 2003
· Enhanced Comcast brand loyalty with full range cable, phone and Internet sales. Updated customers by providing new product knowledge, applications and trends. Offered technical problem solutions.
· Met sales and service target levels during restructuring and management turnovers. Significantly reduced churn rates.

Time Warner Co. (formerly Turner Broadcasting Co.) – Atlanta, Georgia
1992 – 2000
INSIDE SALES CUSTOMER SERVICE / SALES REP
· Major contributor to growth of nationwide subscriber base by 125% to 600,000 customers. Generated $100K in monthly sales each and every month throughout tenure.
· Met or exceeded quality assurance goals while handling 150+ sales calls daily.
· Marketed and customized numerous monthly promotions to nationwide customers, meeting individual needs and solving their problem(s). Served as committee leader for Zero-Tolerance Error Program.

Citicorp Acceptance Company – Atlanta, GA
NATIONAL RETAIL ACCOUNT SPECIALIST,
1986 – 1992
· Managed portfolio of approximately 3,000 accounts for auto and mobile homes. Met objectives; achieved 3% delinquency level. Managed P&L reports using pre-legal recover techniques.

EDUCATION

Coursework (cumulative 180 hours) at Youngstown State University includes Retail Marketing and Accounting

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

FIELD SALES REPRESENTATIVE: RHODE ISLAND TERRITORY

Enthusiastic and creative salesperson who consistently exceeds goals and develops strong working relationships with customers and co-workers. Extensive field sales and retail experience, as well as national account management and resulting volume growth.

Desired challenge is full-time consumer product field sales within Rhode Island area, with emphasis on account development, creativity and cementing relationships with buyers, store managers and store personnel.

SALES EXPERIENCE

BELLS AND WHISTLES, Providence, Rhode Island
2004 - Present
Salesperson
Develop creative promotions and displays for this small retail gift store. Steer customers to products and gift items that meet their needs. Suggest additional purchases and process payments. Assist in ordering inventory and selecting new products. Part-time position.

REVLON INC, Providence, Rhode Island
1998 - 2003
National Sales Assistant Manager
Cosmetic & Fragrance Division "On-Site" local manager for CVS Drug Corporation, Revlon's #4 Top National Account, reporting directly to Vice-President in New York corporate headquarters.

• Built Revlon sales from $25 to $30 million within a 3-year period. Grew sales through Corporate Consultant role to 4 Senior CVS buyers and developed strategies for better space, location, inventory and merchandising.
• Chosen as key contact for all CVS cosmetic personnel, from cosmeticians to Vice-President of Merchandising. Recommended and installed 1-800 number in home office for use by stores, buyers, and distribution centers.
• Increased 1999 Revlon footage +20% by 1) aggressively penetrating account, 2) excellent implementation of new product launches and 3) targeted account-specific marketing programs.
• Created biannual (1998, 2000 and 2002) store wall planogram/diagram for all 1,800 stores nationwide. Used customer data to develop recommendation for footage allocation, location, placement and display for 700 Revlon cosmetic items. Continually updated and refined selection based on sell-through, promotions and new product introductions.
• Created CVS-specific programs for new product launches, such as a Lasting/ColorStay promotion to showcase 2 simultaneous new product launches.
• Collaborated with CVS management to strategically market new product launches and CVS-specific programs, which were captured in quarterly business plans and forecasts.
• Planned, executed and made quarterly presentations to CVS and Revlon management, resulting in increased focus and exposure for Revlon."Point person" for execution of a variety of joint Revlon/CVS national contests, sweepstakes and special public relations events, ranging from cosmetician contests to hosting celebrities such as Cindy Crawford and Daisy Fuentes.
• Developed sales market audit process and materials in response to need for more organized and comprehensive competitive data.
• Significantly improved communication flow and process between Revlon sales people, Revlon corporate offices and CVS headquarters.

REVLON INC, Boston, Massachusetts
1996 - 1998
Field Sales Representative - Cosmetic & Fragrance Division
Covered 20,000 stores in Massachusetts, Maine and New Hampshire as Revlon Store representative.

• Promoted to National Accounts management after 10 months due to territory sales results and positive feedback from store managers and CVS management.
• Produced an 18 % increase in Revlon sales by delivering aggressive sales plans and forecasts for stock cosmetic items as well as promotional launches.
• Managed, trained, and provided continual support for 3 Revlon merchandisers within the Massachusetts/Maine/New Hampshire territory.

MARRIOTT RESIDENCE INN, Clearwater, Florida
1995 - 1996
Account Sales Manager
Presented and effectively sold Marriott's most difficult intangible product-an extended stay hotel concept-to large corporate and select small accounts throughout Pinellas County.

• Developed new business totaling $1 million in sales revenue in a 12-month period.
• Created sales programs which significantly increased the average daily rate and occupancy of the property located in Tarpon Springs.
• Conducted extensive competitive research and analysis within market to ensure proper position, pricing and marketing of the property.
• Efficiently analyzed, made recommendations and completed the annual budgeting process for the entire department.

INNISBROOK RESORT & GOLF CLUB, Tarpon Springs, Florida
1994
Resort Intern
Hands-on training experience in account management for a major resort property.

• Demonstrated proficiency in virtually all aspects of this 1,000 acre renowned resort, ranging from convention services to front desk management and proactive customer service.

EDUCATION

BROWN UNIVERSITY, Providence, Rhode Island
B.S., Resort/Hotel

COUNTRYSIDE HIGH SCHOOL, Clearwater, Florida

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales Professional with experience in account management and new business development. Sales background involves consultative selling throughout long sales cycles. Multiple level sales process includes design and development, using knowledge of technology integration and organizational structure, as well as developing quotes, negotiating manufacturer discounts, production of drawings with V-Spec design tool, client presentations, and selling value of partnership. Computer skills include Microsoft Windows, Word, PowerPoint, and Excel.

EXPERIENCE

REED AND ASSOCIATES, Houston, Texas
Senior Account Executive, 1996 - Present
Selected to manage four major accounts with additional responsibility in 1999 for new business development throughout a $3 million plus territory. Generate the sale of interior architectural products and office furniture. Consult with facility managers, directors of architecture and construction, project managers, chief financial officers, directors of nursing, chief executive officers, chief officers of administration, business owners, and architects.
· Achieved as high as 132% of plan for sales goal.
· Participated on the Design and Development Committee of local hospital that involved budgeting, schematic design, and process development design for all design and furniture services.
· Negotiated and secured the installation of re-configurable walls to create a more flexible facility for a joint venture between two local hospitals.

REED AND ASSOCIATES, Houston, Texas
Account Executive, 1993 - 1996
Managed a $3.7 million territory, developing leads and securing new business. Called on facility managers and business owners of small companies representing hospitals, retail facilities, and other industries.
· Secured business with local hospitals.
· Attained over 100% of plan for sales.

BAKER AND BAKER, INC., Houston, Texas
Freight and Traffic Manager, 1989 - 1993
Scheduled furniture deliveries, reconciled freight bills, replaced damaged products, and negotiated freight contracts that provided major discounts. Saved the company 25% or more in previous lost expenses from damaged freight. Assigned as a Delivery/Installation Dispatcher.

EDUCATION

Houston Community College
B.S., Business

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXPERIENCE SUMMARY

Organizational and Workflow Management
• Successfully settled staff unrest over rigid work roster system at a retail bakery. Revamped staff scheduling to achieve a more equitable mix of skills that allowed for personal flexibility, while meeting the demands of peak customer periods.
• Commended by management and team members alike for ability to meet the challenges of high-pressure, fast-paced environments.
• Revamped storage areas to maximize space and assure easier and safer selection of frequently used supplies.

Sales and Communications
• Assumed role of staff mentor and trainer to enhance the knowledge base of subordinates. As Factory Outlet Manager overseeing the retail arm of a small manufacturing firm, translated and communicated retail sales, conflict resolution techniques, and important occupational health and safety issues to staff.
• Developed outstanding relationships by individualizing and nurturing loyal/regular clients; remember pertinent facts from previous sales and/or communications.
• Spearheaded several small-scale promotional competitions that invited proactive customer involvement, encouraged repeat business and built business good-will.
• As a senior sales assistant and team member, identified underlying tensions negatively impacting the work environment. Steadily and quietly mediated conflicts between disgruntled staff and management, that when resolved, infinitely improved staff demeanor and productivity.
• Won back wholesale buyer returning up to $800 a week to business revenues.

CAPABILITIES

• Diplomatic & Expeditious Problem Solving • Staff Supervision
• Dispute Mediation/Negotiation/Resolution • New Product Development
• Continuous Improvement • Quality Control
• Workplace Health & Safety • Staff Rosters
• Stock Ordering/Inventory Control • Staff Training & Development
• Customer Relationship Management • Streamlining Procedures & Processes

Software knowledge: Microsoft Word, Excel, Access, PowerPoint; Internet, and email.

PROFESSIONAL EXPERIENCE

Romanov Bakery, Hurstbridge, CA
1988 - Present
Senior Sales Assistant
Popular pastry and bread bake house; family-owned with staff of 10.

As the longest serving staff member recognized for senior-level knowledge of bake house operations, head a small, tight-knit customer-service team. Multifaceted role touches several core business disciplines from sales and marketing, through customer service, team leadership and training, inventory control, and new product development. Frequently act as "fire-fighter" mediating conflicts between staff and management to maintain workplace harmony.

• Restored confidence of VIP client - a wholesaler buyer previously contributing up to $800 a week to the bottom line. Citing irreconcilable differences with the owner, the buyer was resistant to reversing decision, yet responded positively to subtle maneuvering intended to re-open lines of communication. Mediating steadily between both parties to resolve areas of contention proved successful, with the buyer returning to his preferred product.
• Reversed employee turnover and strengthened retention rates by encouraging business owner to adopt a more "worker-friendly" approach. Successfully and diplomatically demonstrated the positive effects of a non-confrontational management style, assuring improved staff motivation and productivity.
• Completely revamped staff roster system, winning across-the-board approval for initiatives in achieving more equitable time and skills mixes.
• Conducted formal and informal training to new recruits to assure optimum customer service and promote workplace safety.
• Initiated several ideas for new products that served to stimulate customers' interest and prompt repeat business. Included cheese-pull part products, cake varieties and sandwich fillings.
• Reduced food wastage by suggesting several new derivative products that could successfully utilize unsold items. Turned a loss into a revenue raiser on such new products as fruit slices produced from unsold Christmas cake and left-over fruit mince stocks; and adding vegetables to sausage roll mixtures to produce meatloaf for sandwich area.
• Refurbished stock area, restoring order to chaos, improving worker safety and providing at-a-glance information on existing supply holdings.
• Instrumental in staging special store promotions including customer competitions.

Independance Supermarket, Centerville, CA
1986 - 1988
Sales Assistant
Small country supermarket providing personalized customer service. Conducted counter sales, processed stock orders, checked deliveries against order tickets for accuracy.

Acme Nuts, Thomastown, CA
1984 - 1986
Factory Outlet Manager
Wholesale nut and confectionary processor and distributor with small retail "factory outlet" store.

Managed factory outlet shop. Stocked shelves, balanced takings, filled customer orders, answered telephones, collected mail, administered daily banking, initiated customer order deliveries, and trained factory staff.

TRAINING

• Receptionist/Front Desk Training Course, (March 2002)
• Introduction to Computers, Allwood House (2001)

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Sales and Marketing Manager with over 10 years of progressive experience selling industrial chemicals, tools, equipment, FMCG and various products in domestic and international markets. Exceptional managerial, leadership and negotiations skills. Vast exposure and business development experience in foreign markets. Successfully promoted companies' goals and image. Strong communication and interpersonal skills with staff, management, and customers. Demonstrated ability to analyze complex situations, design practical solutions, and implemented workable marketing plans. Proven ability to recruit, train, and motivate the staff. Recognized for market research, analysis, forecasting, selection of media for advertisement, administration, planning, and implementation.

PROFESSIONAL EXPERIENCE

Acme Industrial Chemicals , Wilmington, DE
2000 - Present
Sales and Marketing-Administration Manager
• Achieved highest profit earnings, through exports, direct marketing, and distribution in local and foreign markets.
• Launched commercial laundry chemicals and paint raw material product lines.
• Secured 7% market share in commercial laundry chemicals market.
• Realized total sales growth of 25%.
• Acquired new agencies for industrial equipment and machinery.
• Supervised business development, foreign offices, client negotiations, staff training, procurement of raw material, designing and implementing workable marketing plans, payment follow ups and administration.

Highland Industrial Chemical Trading Co., Wilmington, DE
1999 - 2000
Senior Sales and Marketing Executive
• Promoted sales of industrial laundry and garment finishing chemicals in local and foreign markets through direct sales and targeted technical advice.
• Maintained market share of products and business development by analyzing and cross checking competitors' product activity.
• Provided quality service to clients, increased market penetration by effective forecasting, and achieved better sales targets by implementing effective marketing plans.
• Realized 100% collection from clients due to proper monitoring and maintaining the records.
• Maintained product revisions and updates incorporating latest developments.

Geo Holdings Corporation, Wilmington, DE
1997 - 1999
Senior Sales and Marketing Executive
• Marketed well-known chemical cleaning products in local and foreign markets through exports, distributors, wholesalers, institutional sales, and direct marketing channels.
• Planned and implemented successful distribution system, launched branded products in local market for higher sales volume.
• Managed price negotiations, brand placement, budgeting, forecasting, and administrative work.

Zane Group, Wilmington, DE
1994 - 1997
Sales and Marketing Executive
• Maintained excellent client relations and target-driven approach effectively utilized for sales.
• Supervised sales team and provided training and motivational support.
• Coordinated inventory control, accounts, budget preparation, and sales plans.

Service Engineers Enterprises, Wilmington, DE
1992 - 1994
Purchasing Officer
• Directed tenders and dealings with government organizations to acquire maintenance contracts of Automotive and Industrial needs.
• Managed inventory of spare parts for workshop and procurement on forward delivery basis, served as liaison with mechanics and clients, and performed accounts follow-up.

EDUCATION

Wilmington University, Wilmington, DE
M.B.A., Management
In Progress

Delaware College, Wilmington, DE
Bachelor of Arts, Business Management

COMPUTERS

MS Office, Lotus Notes, Internet, and Email Applications

PRWRA Anup Bhatia - First Impression Management Consultancy - P. O. Box: 44062 - Dubai - United Arab Emirates - fimcuae@hotmail.com - m5657275@emirates.net.ae

Drew Sterling
4203 Spring Valley Road, Dallas, TX 23855 Work (214) 555-1284, Home (214) 555-1284, dsterling@all.com

CAREER SUMMARY

Sales executive with 10 years experience providing leadership and management to sales teams while facilitating strategies for growth and profitability. Demonstrated skills organizing and directing national marketing strategies, building strategic relationships and increasing profitability. Noted for ability to motivate performance, communicate strong messages, nurture partnerships, and deliver significant sales growth. Areas of expertise and strengths include:

· Account Management
· P&L Management
· Strategic Planning
· Client Relations
· Contract Negotiations
· Business Development
· Sales Forecasting
· Marketing
· Partner Relations
· Tactical Sales
· Solution Selling
· Product Positioning

PROFESSIONAL EXPERIENCE

Highland Corporation, Dallas, TX
2002 - Present
Senior Sales Manager
Directed sales force of over 250 account managers, regional managers, and sales representatives to develop and deliver marketing campaigns for financial software publisher. Developed strategic partnerships to license software and expand business opportunities. Established quotas and managed performance to meet sales goals of $350 million per year.
· Assigned, trained and managed cross-functional teams to communicate and deliver coordinated marketing messages.
· Negotiated strategic partnerships with computer manufacturers contributing to more than 30% of annual revenues.
· Designed strategy to encourage customer adoption of product updates, increasing up-sell to existing accounts by 62%.
· Initiated promotional events and training classes, resulting in increased sales, brand awareness and customer loyalty.

Baker and Baker, Dallas, TX
1998 - 2002
National Account Manager
Managed marketing team of 12 account managers to conduct national marketing campaign for enterprise report management software, generating $35 million in annual sales. Developed strategic alliances with affiliates to license software and sell electronic statement delivery services. Called on chief information officers, chief technology officers, vice presidents of information systems. Average sales contracts ranged from $100,000 to $500,000.
· Trained account managers to grow and expand territories resulting in the highest sales volumes within the region.
· Achieved 106% of plan year-to-date within the second quarter; received the President’s Award for sales performance.
· Spearheaded new national campaign by creating a high-impact sales approach, resulting in a 35% increase in revenues.
· Developed proactive communication program to improve customer relations and customer confidence.

Reed Consulting, Dallas, TX
1995 - 1998
Sales Manager
Marketed and sold equipment for hardware manufacturer. Supervised regional sales operations including 35 sales representatives and 110 accounts. Delivered sales presentations, seminars and training classes to clients and partners.
· Grew the territory by 50% from $200,000 to $300,000 in first year and to over $500,000 within the second year.
· Trained newly hired sales representatives to facilitate, negotiate and deliver creative sales tactics and strategies.
· Implemented focused sales strategy to attain average of 128% of quota, achieving Sales Region of the Year—1995.
· Introduced a successful Consumer Cares program, focusing on customer service, support and satisfaction.

EDUCATION

University of California, Berkeley, CA, 1995
M.B.A, Marketing and Business Management, Haas School of Business

University of California, Los Angeles, CA, 1992
Bachelor of Arts, Business Administration, Graduated Magna Cum Laude

AWARDS

President’s Club Award, 1998 – 2000
Par Club Award

AFFILIATIONS

Sales and Marketing Executives International
International Marketing Association
Marketing, Research Association, Member

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales and marketing professional with experience managing a major U.S. and global commodity. Earned a degree in finance. Computer skills include Microsoft Windows NT and 2000, Microsoft Office (Word, Excel, PowerPoint, and Outlook), QuickBooks, IDI warehouse system, USDA Futures, and EWR-New York Cotton Exchange. Fluent in Spanish.

Sales/Marketing/Scheduling/Management expertise includes:
· Executing sales and marketing strategies Identifying and evaluating revenue opportunities.
· Increasing revenue and reducing costs Improving client relations and overall operations.
· Measuring activities and results Arbitrating problems.

Commodities expertise includes:
· Purchasing commodity Controlling and tracking movement.
· Certificating for market Exporting of futures.
· Transferring ownership Putting in or taking off the market.
· Domestic railroad and trucking activities Global and domestic waterborne transportation activities.

EXPERIENCE

HELIX COTTON & WAREHOUSING, Houston, Texas
Senior Sales and Distributing Representative, 2000 - Present
· Maintain sole responsibility for $3.6 million in annual gross cotton sales for an 11-state territory.
· Schedule and manage all warehousing, distribution, and exportation activities, serving as one of only 7 holding points for the New York Cotton Exchange.
· Manage all commodities' activities.
· Interact with the owner and chief executive officer, and supervise 20 office and warehouse personnel.
· Communicate externally with chief executive officers, presidents, and vice presidents representing other merchants, traffic managers representing cotton gins, farmers, and customer service managers.

AFFILIATIONS

Texas Cotton Association - Transportation and Warehousing Committee/Texas Cotton Ginners Association

EDUCATION AND TRAINING

UNIVERSITY OF HOUSTON
B.S., Finance, 2000
TRAINING: Futures market, IDI computer software, overseas outlook, and cotton forecasts

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS SUMMARY

SKILLED MANAGER / SALES & CUSTOMER SERVICE FOCUSED INDIVIDUAL

Successfully managed varied businesses (including sales and operations) with responsibility of bottom-line results.

Other skills include (but are not limited to) the following:
- Open-minded, adapt easily to change, very quickly master new methods and procedures.
- Successful in local and district level sales and customer service skills and experience.
- Proven ability in motivating a staff and earning their full cooperation and respect.
- Ability to wear many different hats in diversified environments.

EMPLOYMENT HISTORY

Acme Resources, Lewiston, ME
1999 - Present
Store Manager
Reported directly to the owner. Managed and ran the entire business until it was sold.

- Managed all aspects (business, financial, and operation) of an established business employing 8 others.
- Handled and accounted for all cash handling, balancing, and reporting.
- Recruited, trained, and supervised approximately 40 individuals in a one-year period in a very difficult labor market.
- Maintained a profit-making business.
- Selected, purchased, priced, merchandised, maintained inventory/and reporting of goods sold in this variety store.
- Provided total staff administration including establishing/maintaining appropriate pay scales and employee benefits.
- Rented (oversaw) a portion of the store to an outside source which functioned as a deli on-site.
- Supervised a major change in credit card handling and overall related systems.
- Worked closely with the general public, varied product vendors, and other outside services pertaining to business.

Lincoln, Beale & Frank, Portland, ME
1991 - 1999
Store Manager
- Managed retail store and pharmacy, provided customer service and sales, supervised 12-15 individuals.

SFB Drug Company, American Lake, WA
1986 - 1991
Purchasing Agent
- Researched and purchased drugs and varied engineering products for hospitals (local and government contracts).

Octagon, Inc., Evanston, WY
1978 - 1986
District Sales & Service Rep
- Advised/sold drilling products to clients (oil companies), trained new employees, supervised 20-25 individuals.

EDUCATION

Community College, Brunswick, ME
B.A., Business Administration

State College, Auburn, ME
Associate, Business Management Mid

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. - RLapointe@aol.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Sales or marketing position utilizing extensive fragrance, cosmetics, and fashion industry sales expertise, marketing and promotional skills, proven store management and personnel supervisory experience, and exceptional motivational skills.

SALES AND MARKETING SKILLS

• Proven record of sales success in maintaining and updating product knowledge, strategic business planning, increasing average dollar sales and exceeding sales to plan and LY, forecasting and budgeting, enhancing market share, customer service, and building sales through creative sales strategies.
• Additional sales and business communication abilities include training and motivation, extensive customer relations, designing effective presentations, conducting workshops, generation of reports and memos, ability to work effectively with senior managers, education of sales staff, public relations, and developing a loyal customer base.
• Consistently noted by senior management, staff, clients, and customers for detail-oriented management skills, ability to prioritize tasks to accomplish maximum results, and ability to solve organizational problems with innovative solutions.

RETAIL MANAGEMENT SKILLS

• Skilled in all aspects of consumer buying consultation, identifying and evaluating emerging trends, assessing individual lifestyles and fashion needs, and researching competitor pricing and selections.
• Personally redesigned floor layouts, interior store designs, window and in-store displays, and creative merchandising. Coordinated store inventory, reduced shrinkage, managed staff, assisted in advertising and marketing, special events, bookkeeping, and daily store activities.
• Developed a successful system of personal client evaluation, "touching the customer," and careful analysis of individual lifestyles, which achieved high rates of customer satisfaction and dramatically increased revenues.

RELEVANT EXPERIENCE

LINDA'S LACE BEAUTY, Scottsdale, Arizona
2000 - Present
Store Manager
• Responsible for a wide range of management and supervisory duties for a an upscale mall-based women's fragrance, cosmetics, and body products retailer in the leading fashion mall in Scottsdale. Duties and responsibilities include overseeing sales performance, monitoring inventory and shrinkage levels, overseeing labor and cost control, ordering and receiving, and developing effective floor sales strategies.
• Additionally responsible for personnel management, including supervision of sales associates and assistant manager, and managing all aspects of hiring, training, payroll, and employee development.
• Ensure consistently high quality customer service and satisfaction, uphold all corporate policies and procedures, oversee POS operations, and facility maintenance. Coordinate targeted marketing and sales plans, develop special events and promotions, and perform daily bookkeeping and reporting duties.
• Initially hired in Assistant Manager position in 2000. Selected to assume leadership of store location within 60 days due to ability to turn around underperforming operations, solid management skills, and a record of outstanding performance.
• Turned around Scottsdale Fashion Mall location from #69 out of 100 Linda's Lace Beauty locations to #1 rank nationwide. Currently #1 for Linda's Lace out of 325 managers nationwide.
• Achieved 40% above plan and 80% above LY, achieving $86,000 in sales for December 2000. Exceeded 2000 plan of $450,000, reaching $725,000 in sales.
• Named "Premier Performer" 4 months in a row for highest sales and percentages in the region. Successfully maintain an average dollar sale of $59.90 compared to $35.00 company-wide. Received corporate bonuses for consistently exceeding sales over plan. Currently up 56% to plan and 78% to LY.

MACY'S / ORIGINS / MAC COSMETICS, Scottsdale, Arizona
1998 - 2000
Counter Manager
• Selected to serve as counter manager and fashion team for MAC Cosmetics and the Origins line in a busy department store cosmetics counter environment of Scottsdale's leading upscale mall. Responsible for training hiring and associates, determining individual sales and performance goals, calculating commissions, and ensuring the highest levels of customer satisfaction.
• Sold and marketed make-up and fragrances, performed consultative sales of cosmetic supplies, created entire client makeovers, and provided customer instruction in appropriate use and application of products.
• Monitored receiving, check-in, and stocking of merchandise, prepared products for sale and mark-down, and all other necessary administrative duties. Supervised sales and marketing activity of sales staff, including sales assignments and employee development.
• Managed public relations and media coordination, planned and organized workshops and meetings, coordinated and developed promotions, controlled expenses, and increased market share.
• Prospected new client relationships, updated and maintained existing client accounts, launched and demonstrated new products, and maintained up-to-the-minute knowledge of industry innovations and competition.
• Achieved $1.5 million in annual counter sales, the #1 counter for all Macy's cosmetics.
• Created a large repeat client base for Origins / Estée Lauder / MAC Cosmetics, and maintained a high degree of customer satisfaction through quality personal service.
• Maintained a very high average unit sales rating and earned multiple awards for exceeding counter goals, and consistently outperformed other counter managers in all areas.

MIOKO ASSUMA DESIGN, Scottsdale, Arizona
1997 - 1998
Merchandiser / Key Holder
• Responsible for all aspects of wardrobe consultation, sales, customer service, and related activities for a high-end, haut couture, fashion specialty retailer / boutique catering to an upscale clientele, including high net worth individuals.
• Additional duties include developing a private following, opening and closing store, serving as key holder, coordinating in-store merchandising, and creation of innovative visual displays.
• Hired, interviewed, screened, trained, and supervised retail sales associates, assisted manager in all daily store operations, inventory control, coordinating visual displays and merchandising, conducted sales meetings, monitored sales goals for consultants, and participated in head-to-toe-dressing / consultation for VIP clients.
• Successfully utilized team management and client relations skills to dramatically increase store revenues.

RICHARD'S / ORIGINS, Scottsdale, Arizona
1996 - 1997
Counter Manager
• Responsibilities included sales and marketing of the Origins line of cosmetics in the Cosmetics Department of Richard's department store, and assisted customers with merchandise selections. Performed consultative sales of products, and provided customer instruction in application of products.
• Participated in receiving, check-in, and stocking of merchandise, prepared products for sale, and all other necessary administrative duties. Managed public relations and event coordination, organized and planned workshops and meetings, coordinated and developed promotions, controlled expenses, and maintained market share.
• Prospected new client relationships, updated and maintained existing client accounts, brought new products to market, monitored market activity, and worked to maintain up-to-the-minute knowledge of industry innovations and competition.
• Initially hired as full-time sales associate and promoted to counter manager position within 7 months.
• Developed a large repeat client base, and maintained a high degree of customer satisfaction through quality personal service. Maintained a very high average unit sales rating. Earned multiple awards for exceeding counter goals.

ENGLAND BROTHERS / ORIGINS, Topanga Canyon, California
1995 - 1996
Counter Associate
• Sold and marketed make-up and fragrances for the Origins cosmetic line in the Cosmetics Department of England Brothers department store, assisted customers with merchandise selections, and operated a cash register and multi-line phone.
• Performed consultative sales of cosmetic supplies, created entire client makeovers, and provided customer instruction in use and application of products. Participated in receiving, check-in, and stocking of merchandise, prepared products for sale, updated and maintained existing client accounts, demonstrated new products, and trained clients in use and application of new cosmetics.

EDUCATIONAL BACKGROUND

SACRAMENTO CITY COLLEGE / SIERRA COLLEGE, Sacramento, California
1990
Undergraduate Studies
Majors:
• Communications
• Early Childhood Education

MANNEQUIN MODELING INSTITUTE, Sacramento, California
1989
Professional Modeling Curriculum

NEVADA UNION HIGH SCHOOL, Sacramento, California
1988
H.S. Diploma
• Student Leadership Organization
• Freshman Basketball Team
• Spirit Class Fundraising & Community Outreach

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Leveraging highly successful 9-year record and proven ability to consistently exceed sales and profit goals for multi-million dollar upscale fashion retailers, managing multi-site districts.

Bottom-line & Operational
Successful record leading store and performance turnaround and new store openings. Facilitate profit increases, process improvement, business growth, and market expansion/penetration. Brought shrinkage to all-time record-low of less than 1%. Thrive on successfully remedying challenges – containing cost and boosting revenue.

Fashion Savvy
Expert in Image and Wardrobe Consulting. Perfected suggestive selling techniques, creating customer-appropriate new image while building foundation for continued purchases. Pioneered trend spotting and competitive research trips (up to 20/year). Perform trend forecasting in New York, materialized as “Shop Girl in the City” web contribution. Experience coordinating models and styling for photo shoots. Extensive merchandising background. Attend international fashion industry trade shows.

Talent Building & Retention
Recognized for talent in recruitment and development, resulting in productivity and performance improvement and exemplary retention rates. Act as liaison, motivator, coach, manager, and educator in leading teams to maximize performance. Ability to explain complex concepts at audience’s level of comprehension. Enthusiastic team leader with understanding of customer service and employee-bottom line connection.

PROFESSIONAL EXPERIENCE

OLIVE & BETTE’S – NEW YORK, NY
2002 – Present
Store Manager
Hired to turn around performance and morale of SoHo location of privately-held, trendy, fast-paced women’s wear retailer with 3 Manhattan locations, 50 employees, and combined annual sales of $7.5 Million, servicing local, regional, and international customers.
Scope of responsibility includes inventory and merchandising management, human resources, customer service, trend forecasting, and meeting sales/revenue goals. Supervise team of 7 (including Assistant Manager and key holders). Handle staff recruiting, hiring, training, developing, evaluating, promoting, and lay-offs.

Challenge & Action: To turnaround underperforming store. Reorganized and trained team, fostering cohesion, participation, and performance ownership. Streamlined operations and inventory management, and introduced service-oriented marketing strategies, encompassing ongoing client communication. Results: Achieved store turnaround within 3 months, capturing $2+ Million in Y03 sales, compared to $1.3 Million for Y02. Exceeded annual performance goal by 46%.

Challenge & Action: Selected by storeowner to orchestrate store-remodeling project aimed to increase sales, improve inventory management, and raise public awareness. Managed project from input on layout, merchandising, and bottom-line effects, to determining markdowns and installations. Coordinated employees company-wide to facilitate operations. Initiated special sales event. Results: Completed project on time, achieving YTD-sales of 87% over 2003. Tripled sales volume during 2-day remodeling event.

Challenge & Action: Blackout of August 2003 in absence of owner and while traveling. Used solid decision-making skills to weigh risks and opportunities. Managed and coached staff long-distance through chaos and panic, thwarting escalation. Results: Ensured continued operations and minimized shrinkage. Recouped lost profit during first half day later in same month.

Special initiatives, projects, and accomplishments:
· Trusted to perform company-wide recruiting, interviewing, hiring, and assigning of personnel based on consistent success. Rotated talent among all locations according to skill and personality to maximize potential and ROI, resulting in optimized performance.
· Co-developed unique after-hours shopping event around special items, resulting in $3,500 in sales.
· Captured $7,500 in 1-evening sales by spearheading major store event encompassing designer appearance (Jane Fox) and press coverage.
· Delivered 100% increase in shoe sales after identifying shoe department as underdeveloped profit center – achieved owner buy-in, and leveraged expertise and market research through seminars and individual training in shoe selling/display strategies. Initiative resulted in 40+% company-wide shoe sales increase.
· Requested to assume leadership role in new store opening. Contributed strategic concepts.
· Reached record-low shrink levels of less than 1%. Defined security protocol, new inventory management process, and coordinated external security officer.
· Introduced owner to nationwide trend watching concept through seasonal traveling and local scouting. Now adopted as part of company policy.

JEFFREY NEW YORK – NEW YORK, NY
2001 - 2002
Women’s Shoes & Handbags Sales
High-end, top-rated New York shoe retailer, winner of New York Magazine’s 2003 “Best Shoes”.
Maintained consistent sales and clientele in most competitive department through product knowledge, aggressive floor tactics, and out-of-store sales resulting from relationship-marketing initiatives (mailings).

CHARLES DAVID OF CALIFORNIA – LOS ANGELES, CA
1995 - 2000
West Coast District Manager, Los Angeles, CA (99-00); Assistant Manager, Beverly Hills, CA (98-99); Store Manager, San Diego, CA (95-98); Sales/Key holder, Brea, CA (95)
International shoe manufacturer and wholesale/retail distributor with boutiques in 7 states featuring fashion-forward women’s and men’s styles.
Directed 14 Managers and 98 Associates throughout 14 stores, with $14.8 Million responsibility and $6 Million in inventory.
· Opened 2 new store locations in San Francisco and Orange County; 1 location launched during Christmas season surpassed flagship store’s sales during first month.
· Exceeded regular accountability by managing Florida and New York districts. Rewrote Store Manual and Information Guide, currently used company-wide, aligning Associate and Manager training with company growth.
· Selected to assist with merchandise selection and buying for company’s shoe department.
· Achieved lowest shrinkage company-wide – less than 5%.

EDUCATION, TRAINING & SPECIAL SKILLS

University of Southern California – Los Angeles, CA - B.A. degree in Communication Arts & Sciences (94)

University of Pittsburgh – Pittsburgh, PA
Selected out of 400 candidates for “Semester at Sea”. Traveled Europe, Asia, Africa, and the Caribbean (93)

Continuing Education:

Landmark Education – New York, NY - Trained Seminar Facilitator (since 02) – Communication, Access to Power (04); Communication, Performance & Power (04)

Fashion Institute of Technology (FIT) – New York, NY - Garment Costing (04)

Community College of Allegheny County (CCAC) – Pittsburgh, PA - Small Business Startup (01)

Computer proficiency in Microsoft Excel, Retail Pro, Profits, and Internet research and navigation.

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MANAGER / CONSULTANT / TRAINER

Customer Service • Human Resources • Financial Management • Operations • Sales Merchandising • Inventory Management • Payroll • Purchasing • Loss Prevention

SUMMARY

• Solid P&L management, training, strategic planning, budgeting, financial reporting, and leadership qualifications. Lead companies to substantial revenue gains by establishing sales goals, initiating cost containment processes, providing hands-on training and motivating personnel. Well informed in current best practices.
• Self-motivated, results-driven manager; understand overall industry position and appropriate competitive strategies in market development. Readily visualize target and identify steps required to attain goal. Creative and effective in capturing cost reductions, e.g., through performance training, employee retention and strict inventory controls.
• Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements and adherence to established procedures. Team player; establish standards for self and others, embrace visions and see the "big picture."
• Computer literate; proficiency includes MS Excel, MS Word, People Soft, LRT scanner, and Internet research and communication.

RETAIL STORE MANAGER

Howe's Home Improvement Warehouse
1996 - 2003
• Profitably managed 114,000-118,000 sq. ft. home improvement stores with 150-220 employees and annual sales volume of $25 million-$45 million with a product inventory of $6 million (45,000 SKUs). Oversaw $600+K weekly inventory purchasing to procure merchandise mix specific to location's demographic needs. Tracked inventory and implemented systems to reduce inventory shrink.

Houston, Texas
2001 - 2003
STORE MANAGER, #372

#80, San Antonio, Texas
1999 - 2001
STORE MANAGER

Houston, Texas
1998 - 1999
CO-MANAGER, #372

#173, Austin, Texas
1996 - 1998
OPERATIONS MANAGER
• Achieved $45 million in annual sales and $6.7 million in net-before-taxes. Managed operating budget up to $7 million at approximately 15.5% to sales. Consistently improved sales performance and produced bottom-line profits in each facility by ensuring superior customer service, efficient staff scheduling, and appropriate product merchandising while maintaining facility's physical appearance.
• Spearheaded numerous cost-saving initiatives:
• Achieved best employee turnover/retention rate out of 60 stores in region.
• Inventory Shrink -Reduced inventory shrink from $500+K at 2% to sales down to $220K at .97% to sales by introducing new programs and executing existing procedures. Maintained this standard in all facilities.
• Labor Scheduling - Implemented effective automated labor scheduling, reducing man-hours while improving productivity. Introduced night stocking of merchandise, decreasing labor to process freight by 25%.
• Supply Management Program - Resulted in 35% savings in supply expense.
• Delivery Income/Expense - Turned around significant loss in delivery to break-even status by accurately calculating load, time and distance.
• Bad Checks / Cash Over-Short - Introduced in-store campaign with expectations and rewards, reducing losses by as much as $10K annually.
• Implemented operational and management changes to dramatically boost profits in every facility under my management, e.g., in store #270, increased profits 48% ($2+ million). Oversaw several expansion projects as well as numerous major re-merchandising efforts in excess of $500K each.
• Hired best possible staff; facilitated appropriate training and emphasized customer service.
• Drove customer service standard in each store.
• Boosted customer satisfaction through numerous initiatives:
• Through proper scheduling, eliminated major front-end operations problem (long lines at cash registers) as well as sales floor department coverage issues.
• Created program to verify customer accurately received product in undamaged condition.
• Improved communication and accountability by adding missing element to corporate Manager On Duty Program, providing direct access to manager.

Century Supermarkets
1987 - 1996
Managed 12,000-62,000 sq. ft. grocery stores with 25-300 employees and annual sales volume of$6 million-$35 million with a product inventory of 60,000 SKUs.

#904, Wichita Falls, Texas
1995 - 1996
STORE MANAGER

#897, Vernon, Texas
1990 - 1995
STORE MANAGER

#901, Wichita Falls, Texas
1987 - 1990
STORE MANAGER
• Achieved highest volume of $35 million in sales and $2+ million in profits out of 50 stores in chain.
• Succeeded in challenge to keep store productive while overseeing 12-month, $7 million construction project adjacent to facility being replaced. New facility recorded profit in first financial reporting period-a first in company history.
• Spearheaded use of computerized staffing program, which optimized efficient use of employee time during peak and off-peak store hours.

SEMINARS / TRAINING / WORKSHOPS

Recent training topics include:

• Conflict Management Training
• Excelling as a Manager or Supervisor
• Harassment Training
• Substance Abuse in the Workplace
• Diversity Training
• Dale Carnegie, Effective Public Speaking
• Essentials of Communicating with Diplomacy and Professionalism

PERSONAL HIGHLIGHTS

Descriptive terms of personal strengths in the workplace based on professional Personality Profiling
Objective ~ Realistic ~ Looks for Logical Solutions ~ Competitive ~ Excellent Troubleshooter
Goal-oriented ~ Ambitious ~ Innovative ~ Responsible ~ Accurate

EDUCATION

Texas Tech University, Lubbock, Texas
Management

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Sales and account management professional with strong presentation, negotiation, and closing skills with expertise in:

• Relationship Selling • New Account Development
• Territory Development • Account Retention
• Troubleshooting • Problem Solving
• Product Research and Knowledge • Product Introduction

Sales, account management and retention professional with proven ability to increase market share, outperform competition and increase profits while providing great customer service and follow-through.

STRENGTHS

• Identify, prioritize, and pursue new business and opportunities.
• Structure business deals and negotiate contracts.
• Maintain existing accounts and generate new territories and business.
• Effective communication and personal interaction skills.

WORK HISTORY

Octagon Agricultural Products, Montpelier, VT
1996 - Present
Technical Sales Representative
Effectively managed New England territory for second largest professional plant health product distributor in the country with an account base of approximately 80 including city, county, state government, industrial plants, golf courses, and power companies, while maintaining consistently high levels of sales performance and customer satisfaction. Educated customers on agronomic practices and new crop / plant health products. Established, evaluated, researched, and managed test plots and evaluated results on an ongoing basis. Handled all collections of over 90 accounts.

Selected Accomplishments:
• Earned 3 out of 6 yearly bonuses, 2000, 1999, 1998.
• New England was the #1 Area of the Year in the company, 2000, 1999.
• Grass Seed Sales Contest Winner, exceeded $880,000 in sales, 2000.
• Exceeded $250,000 in sales (first full year in new territory), 1999.
• Budgeted to exceed $750,000, 2002.
• Spearheaded a project integrating GPS technology and chemical applications.
• Attended and capitalized on in-house product training.

HELIX POWER COMPANY, Manchester, NH
1993 - 1996
Marketing Support Representative
Successfully promoted energy efficient home programs to individuals throughout the Northeast whereby they received company-paid rebates for participating in the program. Assisted sales staff in educating customers on the energy efficiency programs instituted by Helix Power. Assisted customers, inspected and verified efficiency procedures, guidelines, and compliance.

Selected Accomplishments:
• Ranked in the top 5% of marketing support.
• Completed Manual "J" Training Course.

EDUCATION

UNIVERSITY OF VERMONT, Montpelier, VT
1993
Bachelor of Science, Agriculture
• Botany Scholarship Recipient

CERTIFICATIONS / ASSOCIATIONS

AMERICAN SOCIETY OF AGRONOMY
Certified Crop Advisor

VERMONT DEPARTMENT OF AGRICULTURE & FORESTRY (VDAF)
Certified Demonstration & Research Pesticide Applicator

VERMONT GOLF COURSE SUPERINTENDENT ASSOCIATION

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

TELECOMMUNICATIONS PROFESSIONAL

Administrative & Organizational Expertise

Innovative and analytical professional with solid skills in Meridian SL-1 System (PBX) Option 21E (RLS 19) Meridian Mail 9 and MDR Call Accounting Program. Aggressive at identifying and resolving operational inefficiencies. Adept at completing demanding projects within crucial timelines. Thorough; detail and process oriented; strong follow-through skills. Known for quickly absorbing, retaining and implementing new information and procedures. Recognized for projecting a polished, calm and professional demeanour. Highly articulate, demonstrating excellent interpersonal skills. Sincere and honest with a high level of personal and professional integrity. Strengths include:

• Telecommunications Technology • Concurrent Project Management
• Process & Performance Optimization • Presentations, Trade Shows & Event Planning
• Problem Resolution & Troubleshooting • Budget Administration
• Sales Team Training & Team Leadership • Report Generation & Publications

CAREER PATH

Technical Corporation, Toronto
2002
SALES ANALYST / TRAINING DEVELOPER & CO-ORDINATOR
Earned this senior position after fast tracking through numerous positions within this software company providing tools to effectively monitor, analyze and control the use of communications. The magnitude of responsibilities for this position ranged from new employee training at the Toronto office, to the development of the Technical Sales Methodology Manual for North American Sales Force.
• Spearheaded multiple sales and marketing training programs (for both entry level and senior employees) including all course content. Wrote all program manuals.
• Strategized to define and administer the Technical e-learning environment, a question- based selling course.
• Selected as company WebEx and ACT 2000 contact person and trainer for sales and marketing divisions.
• Trusted with complete project control for all sales manuals, training programs and national sales conferences. Efforts rewarded with recognition in 2002, citing company's "Most Valuable Contributor Volunteer".

Former Switchview Assignments
1998 - 2002
PREVIOUS TECHNICAL POSITIONS
~ Sales & Marketing Associate ~ Associate Account Executive ~ Sales Engineer ~

• Installed, trained, restructured and supported ACT2000 software for new sales force of 35.
• Organized Executive Sales Seminars (invitations, mailings, hotel / conference arrangements).
• Prospected for new Sales Representatives and Account Executives.
• Comprehensive knowledge served to answer technical questions from customers, Switchview staff and distributor sales forces. Answered queries regarding PBX configurations, LAN connectivity, external hardware and software compatibility, Switchview and UNIX configuration, functionalist and applications.
• Cultivated the relationship with installed based accounts by seeking additional revenue opportunities for product upgrades, training and services.
• Organized and facilitated Switchview Product Presentations and User Groups.
• Assisted and supported sales force with customer presentations and distributor roll-outs.
• Completed all Request for Proposal (RFP) for Account Executives in Canada and North Eastern United States.

University of Toronto, St. Michael's College, Toronto
1989 - 1998
FACILITY SERVICES & TELECOMMUNICATIONS ADMINISTRATOR
Promoted from original position of Registraral Clerk to provide complete telecommunications technical and administrative support for a staff of 300. Interfaced extensively with Bell Technicians and Systems Managers, relaying vital information and system options to pertinent departments. Maintained Meridian SL-1 System and Meridian Mail. Ensured continuous end user training. Reprogrammed existing telephone sets - 2006, 2008, 2616 using various loads in PBX. Kept accurate records and databases pertaining to service requests, authorization codes, location of extensions, TNs, and MDR accounting.

• Administrative successes included seamlessly processing all long distance authorization code reports, internal long distance billing, work orders, notices and purchase orders for entire facility.
• Created an internal telecommunication invoice procedure by analyzing phone usage reports and utilizing ACCESS software to customize a user-specific bill. This provided a quick overview of departmental data for further analysis.
• Centralized a work order tracking system for all service repair or new hardware installation requests. Entered requirements into database software. This enabled status reports for department heads to review outstanding and completed orders; grade of service and performance review by trades people; and orders-to-date for departmental budget purposes.

FORMER CAREER EXPERIENCES
Served as strategic team member within the Advertising / Marketing industries, as well as Supervisor, Staff Trainer and Examiner for Borough of East York's Aquatic Department.

COMPUTER / TECHNOLOGY

Windows, MS Office Suite, PowerPoint, Adobe Acrobat, Remedy, ACT2000, Internet, e-mail, Webex Meeting On-line, Dreamweaver4, Fireworks, EskerTun Emulator, UNIX, PBX, fax, scanner and digital camcorder.

EDUCATION & SPECIALIZED TRAINING

• ACT2000 Software Course
• Meridian 1 ACD A-C2 Feature Administration
• X11 Station Moves, Adds and Changes
• Meridian Mail Systems & Applications
• Meridian 1 Familiarization I & II
• Canadian Marketing Association Seminar
• Call Accounting Advanced
• Indispensable Assistant

Johnson Controls: Building Maintenance Program Operator
SSGD with Grade 13 Credits, St. Joseph's College School

VOLUNTEER WORK

Large-scale fundraising dinners throughout Ontario and Quebec for various churches and women's organizations. Extend marketing and technology saviness (web site development and brochure (content / layout / design) to these groups.

PRWRA Audrey Field - Résumé Resources - 6 Andrew Court, Wasaga Beach, Ontario, Canada L0L 2P0 - http://www.ResumeResources.ca - info@resumeresources.ca - 1.877.204.9737

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

KEY CREDENTIALS

• Strategic Market Planning • New Product/Service Launch
• Market Identification/Penetration • Product Positioning
• Customer Management and Satisfaction • Presentations/Demonstrations/Clinics
• Team Leadership and Motivation • Train New Hires
• Expert Product Knowledge • Competitor Analysis

PROFESSIONAL EXPERIENCE

Manning Stores, Hartford, CT
1992 - Present
Territory Manager
• Secured and maintained customer base within the large Northeast region.
• Used company vehicle, credit card, and carried stock.
• Identified the need to increase security measures from stores. Suggested the use of a specially designed tray to eliminate theft of product, and drastically reducing store losses.
• Demonstrated initiative by providing in-store allergy clinics, to promote product and boost sales.

Reed Fashions, Hartford, CT
1991 - 1992
Territory Manager
• Penetrated new markets.
• Visited existing accounts, reaffirming business relationships and assuring continued sales.

FJK International Inc., Hartford, CT
1985 - 1991
Marketing Representative
• Spearheaded the acquisition of permanent marketing tool.
• Selected as company spokesperson during the filming of a national documentary outlining the unique architectural features of the new office building.
• Coordinated the design and production of all marketing materials.
• Planned and organized special events.

Maxwell Incorporated, New Haven, CT
1982 - 1985
Sales Manager-Associations
• Prepared monthly marketing reports including geographical and competitive analysis for senior management.
• Organized all pertinent requirements of group conventions with clients (catering, reservations).
• Project Managed strategic initiatives and research assignments.

SIGNIFICANT TRAINING

• Negotiation Skills • Selling to Achieve Results
• Personal Power • Effective Public Speaking and Human Relations
• Selling to Achieve Results • Introduction to Real Estate I-II

EDUCATION

B.A. (in progress) Fairfield University.

Key courses: Marketing, Administrative Studies and Women in Business

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Sales manager with over 20 years of treasury management sales experience, with additional operations experience supporting treasury management products. Management background includes budgeting, forecasting, goal setting, coaching, and sales support. Personal sales background includes initiating contacts and securing new business, managing and expanding existing accounts, developing interactive and consultative selling relationships with executive-level management throughout multiple level sales processes, selling customized corporate solutions to Fortune 1000 and major corporations, and creating and conducting innovative product presentations.

EXPERIENCE

Bank of Texas, Haley, Texas
1982 - Present
Treasury Sales Manager
Direct the activities of a team involved in managing a $23.4 million portfolio of accounts in the oil and gas, retail, and telecommunications industries with U.S. headquarters and global operations. Area of responsibility has a 1999 goal of generating in excess of $5 million in annual sales. This includes the sale of traditional treasury management services, combined with global and technological solutions directed toward total working capital. Supervise up to 19 employees, including treasury relationship managers, a sales associate, and administrative assistants. Additional responsibility for personal management of a $6 million portfolio that consists of five clients in the retail and telecommunications industries. Call on treasurers, assistant treasurers, cash managers, tax accountants, risk managers, and marketing managers, as well as procurement managers, accounts payable managers, and accounts receivable managers.

• Expanded largest personal account by $1 million over the past two years.
• Grew the business, achieving 127% of plan in 1997 and 113% in 1998.
• Achieved 115% year-to-date in 1999 for portfolio growth.
• Participated in a Latin American forum and personally provided introductions and an overview for Latin American market experts.
• Conducted frequent presentations as a guest speaker at national and local treasury management association meetings.
• Selected to participate in a pilot mentoring program, and subsequently selected for second year.
• Organized and sponsored roundtables that were solutions-oriented.

National Bank of Greylock, Greylock, Michigan
1975 - 1982
Cash Management Representative
Provided cash management services to corporate accounts throughout the Detroit metropolitan area. Held various positions in cash management operations areas, including item processing, check cleaning transportation, item balancing, item processing support, and quality control. Received numerous promotions and subsequently Cash Management Representative.

TRAINING AND AFFILIATIONS

School of Business, Texas University, Sales Management Program (October 1997)
Treasury Management Association

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Executive sales professional with over 9 years experience providing office products. Consistently able to achieve noteworthy results in a volatile business environment. Broad based background in office furniture and supplies account management, marketing, and sales solutions experience. Proven track record in setting and achieving goals with demonstrated performance in the areas of increasing revenues, favorably impacting profitability and market share, and attaining results in a fast paced business environment. Established credentials in exceeding customer expectations and building superior employee relations while enhancing revenue generation. Passion for success, committed to professionalism, competitive, self-starter, team player with a "can-do" attitude.

KEY STRENGTHS

• Consultative sales • New business development
• Increased market penetration • Client relations
• Account management • Customer service
• Contract negotiation • Closing the sale
• Strategic planning • Persuasive proposals and presentations
• Product demonstration • Problem solving

SELECTED ACCOMPLISHMENTS

• Effectively managed P&L of $10M.
• Won 25 high achievement trips.
• Consistently generated 30-35% gross profit.

EMPLOYMENT HISTORY

SFB Furniture Company, Chicago, Illinois
1993 - Present
Vice President of Sales
Managed territory encompassing a large Chicago metropolitan area including corporate accounts. Through cold-calling and quality lead follow-up, maintained and grew business in a rapidly changing industry.

• Manage a profit and loss of in excess of $10M annually.
• Develop and nurture long-standing business relationships.
• Train and develop highly productive sales staff.
• Create and implement effective sales strategies.
• Consistently procure new business, productively negotiate contracts, and close deals.

EDUCATION AND RELATED TRAINING

Roosevelt University, Chicago, Illinois
Bachelor of Science, Business Management
Completed several business-related seminars.

PRWRA Pat Chapman - CareerPro-Naperville, Inc. - http://www.career2day.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

VISUAL MERCHANDISING SPECIALIST

Innovative, high-energy Visual Merchandising Manager, leveraging highly successful 7-year New York retail/fashion background driving multi-state store sales through visual presentation and image control. Selected to assist in 6 new-store openings, now in company’s top 10 (out of 37 stores). Solid experience leading teams and delivering visual merchandising workshops. Expertise in trends and fashion forecasting.

HIGHLIGHT OF ATTRIBUTES:
· Communication & Training
· Creative Problem Solving
· Coordination & Planning
· Cost Containment
· Fashion Forecasting
· New-Store Openings
· Strong Sense of Style
· Detail-Oriented
· Team Leadership
· Innovation and Change

PROFESSIONAL EXPERIENCE

WINDSOR FASHIONS (headquartered in Vernon, CA)
1999 to Present
Assistant Visual Director, working from East coast (2001 to Present)
In-store Visual Merchandiser, Jersey Gardens, NJ (1999 to 2000)
Rapidly promoted to Assistant Visual Director of contemporary women’s apparel company with 37 stores nationwide. Accountable for stores’ overall look and driving store sales in addition to managing in-store visual merchandising for all 7 East Coast stores with combined annual sales volume of $7+ million. Report directly to the Visual Director.
Co-develop and implement company merchandising guidelines and window presentations meeting company’s visual and safety standards, and instruct staff to apply concepts. Coordinate fixture placement, repairs, removal, and transfer. Recruit, hire, and direct in-store Visual Merchandisers, and evaluate personal assistant. Pay weekly store visits to troubleshoot and direct staff on maintaining visual integrity.

SELECTED ACCOMPLISHMENTS:
· Played key role in expanding territory by assisting in new-store openings: 3 Connecticut stores (Jun and Oct 2000, Feb 2001), Toledo, OH (Nov 2002), and Lakeside, MI (Apr 2003). Researched potential malls and built successful merchandising teams, facilitating streamlined store openings.
· Design new, eye-catching merchandising schemes twice annually, handle store remerchandising every 3 weeks, and direct company-wide shipments 3 times a week, effectively multi-tasking and managing time.
· Co-created successful quarterly visual merchandising workshop for new-hires, District Visual Managers, and 28 Store Managers, helping them implement company merchandising guidelines, maintain visual presentation standards, and continuously improve allover store look.

ADDED VALUE:
· Demonstrated strong ability to forecast and identify fashion trends – travel to Europe 2-3 times annually to stay abreast. Save company $15,000 annually by applying fashion forecasting skills in-house, generating better results than with previously used external forecasting service.
· Assume additional responsibility as Assistant Buyer for Outerwear. Effectively update Buyers on fashion trends.
· Big-picture oriented while paying attention to detail; bottom-line focused as shown through consistently safeguarding company’s image by inspecting new merchandise, intercepting faulty or potential problem-items before being placed on the floor, and facilitating receipt of credit upon item return.

CRABTREE & EVELYN, New York, NY
1996 to 1999
Sales Director (promoted from Sales Associate)
Handled store merchandising, pulled window concepts, performed daily store opening and closing, and stimulated sales using creative display and marketing techniques.

EDUCATION & TRAINING

Fashion Institute of Technology (FIT), New York, NY
Certificate Program – Image Consulting (certificate expected March 2004)
Representative courses: Fashion Events Planning, Fabrication, Fashion Speak, and Fashion Forecasting

Parsons School of Design, New York, NY – between 1996 and 1999
Completed coursework: Graphic Design, Furniture Design, Drafting, Sewing, Patternmaking, and Draping

Art Center School of Design, New York, NY – 2003
Prada Environmental Design (in conjunction with Fondazione Prada).
Qualified to take store design course with Gregory Beck (AIA), based on merchandising background. Selected as 1 of 6 students to present store changes proposal to team of Prada executives and architects at Soho’s Prada store reception. Focus on making retail space look like public space.

SPECIAL SKILLS & LEADERSHIP

Languages: Fluent in oral and written Spanish, with basic understanding of French.
Computer skills: Mac and PC platform; Word, Excel, Outlook; Photoshop; QuarkXPress; Internet research.
Community leadership: Sephardic Community Center (1990 to 1998)
Held variety of cultural and fashion-related leadership positions at teen youth organization providing high school students with cultural and after-school programs. Managed fundraising, sponsor recruitment, orchestrated large productions, directed meetings, and selected committees. Positions held: President of TNT, Direction of Fashion Show, Producer (Fiddler on the Roof), and Assistant Producer (Once Upon a Mattress).

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL OBJECTIVE

Leadership role as Vice President of Sales and Marketing or Director of Global Business Development.

EXECUTIVE MANAGEMENT / SALES & MARKETING

20 years of experience in sales, marketing, and new business development in highly competitive industries, as primary distributor, supplier, and retail merchandising strategist. Possess a demonstrated record of increased customer base, enhanced consumer satisfaction, and significant company profit. Able to identify, research, and promote new business ideas within diverse product and international environments.

CAREER HISTORY

Weatherstone Products, Inc., Gary, Indiana
1981 - 2001
Vice President of Sales and Marketing
• Began tenure with 8 contracts and established partnerships with 5500 retailers, including but not limited to Hallmark, Bed Bath & Beyond, Linens N Things, Crate & Barrel, Coach, Longaberger Baskets, Ace & True Value Hardware, Kohls, Wal Mart, and Target.
• Identified, trained, and managed a sales staff of 160, revenue grew from $750K to $10M+ per year.
• Discerning sense of customer need led to custom product development which generates in excess of $10M additional revenue per year.• Identified and negotiated license agreements with over 100 artists, making Weatherstone the world leader in 'licensed artist' contract relationships.
• Developed strategies to build small regional operations to global leader in the 'gifts' industry.
• Served as key liaison to analyze diverse markets and develop relevant promotional, public relations, and e-market capabilities for 'created and custom' products.
• Coordinated distributor relationships to expand product presence into United Kingdom, Europe and Asia.

Santa Maria Corporation, Gary, Indiana
1977 - 1981
Business Analyst/Acquisitions Coordinator
• Established research and business proposals that increased market share growth from 2% to over 10%, making Santa Maria the national leading logistics company.
• Served as key liaison between senior management, investors, and public in identifying business expansion opportunities, through Merger and Acquisition.

Dun and Bradstreet, Inc., Gary, Indiana
1976
Business Analyst
Served as field research staff to investigate business plans, analyze growth, and report demographic trends and market insights for nation leading 'business reporting organization.'

ACADEMIC CREDENTIALS

Windhan College, Putney, Vermont
Bachelor of Arts

Additional Professional Training
Leadership development, management, negotiations, computer business applications, finance, merchandising, communications, manufacturing regulatory compliance, business and ethical conduct, and conflict resolution.

PRWRA Ric Lanham - rlanham@rlstevens.com - RL Stevens & Associates - http://www.interviewing.com