Resumes by Industry: Human Resources

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

Sixteen years of success in Hotel/Restaurant Management and Career Counseling positions. Extensive background in Human Resources Management including morale/welfare, education, and training. Able to assess problems and initiate corrective action. Skilled in communicating ideas and guidance on all levels. Adapt easily to fast-paced high-stress situations requiring attention to detail and follow-through. Outstanding and dedicated team player with strong analytical and problem-solving skills, interviewing techniques, and employee recruiting expertise. Able to motivate personnel to high performance standards and excellence. Skilled at organizing tasks and establishing priorities to increase efficiency and achieve maximum results from limited material and manpower resources. Effectively communicate with prospective employees, groups, and the community.

PROFESSIONAL EXPERIENCE

U.S. Navy, Naval Telecommunicator, Hampton Roads, Virginia
1997 - 2000
Command Career Counselor
• Proven record as an effective administrator, counselor, and personnel manager supervising a staff of 90.
• Knowledge of software/database including Word, WordPerfect, Excel, and Powerpoint.
• Developed and directed standardization of employee policies, maintained statistics, generated reports, and upgraded retention program.
• Organized, trained, motivated, and provided extensive career counseling and guidance to 254 personnel.
• Provided vital statistics and data for a mentoring program pertaining to women. Assisted in the making of an education/training film.
• Polished oral and writing skills. Adept in public speaking on a variety of topics.

U.S. Navy, Hampton Roads, Virginia
1983 - 1997
Mess Specialist
• In-depth knowledge of Hotel and Restaurant Management.
• Managed a 450-seat dining facility, inventory, and grounds maintenance. Supervised 40 personnel.
• Expertly planned and organized the preparation and service of meals for more than 400 members of a highly publicized community event.
• Selected as a staff member for the Secretary of Defense Conference.
• Planned and organized a self-help renovation project improving the quality of life for housing residents.

EDUCATION AND CERTIFICATIONS

Columbia Community College, Newport News, Virginia
2000
A.A.S., Administrative Support Technology

Saint Leo College, Newport News, Virginia
1999

The Department of Labor
1999
Certificate, Counseling

Military Education
Career Counseling

AWARDS AND COMMENDATIONS

• Letter of Commendation. 1996
• Meritorious Unit Commendation. 1996
• Letter of Appreciation, Hampton Roads Center for the Arts. 1996
• Letter of Appreciation. Commanding Officer, USS Enterprise. 1988

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

Sixteen years of success in Hotel/Restaurant Management and Career Counseling positions. Extensive background in Human Resources Management including morale/welfare, education, and training. Able to assess problems and initiate corrective action. Skilled in communicating ideas and guidance on all levels. Adapt easily to fast-paced high-stress situations requiring attention to detail and follow-through. Outstanding and dedicated team player with strong analytical and problem-solving skills, interviewing techniques, and employee recruiting expertise. Able to motivate personnel to high performance standards and excellence. Skilled at organizing tasks and establishing priorities to increase efficiency and achieve maximum results from limited material and manpower resources. Effectively communicate with prospective employees, groups, and the community.

PROFESSIONAL EXPERIENCE

U.S. Navy, Naval Telecommunicator, Hampton Roads, Virginia
1997 - 2000
Command Career Counselor
• Proven record as an effective administrator, counselor, and personnel manager supervising a staff of 90.
• Knowledge of software/database including Word, WordPerfect, Excel, and Powerpoint.
• Developed and directed standardization of employee policies, maintained statistics, generated reports, and upgraded retention program.
• Organized, trained, motivated, and provided extensive career counseling and guidance to 254 personnel.
• Provided vital statistics and data for a mentoring program pertaining to women. Assisted in the making of an education/training film.
• Polished oral and writing skills. Adept in public speaking on a variety of topics.

U.S. Navy, Hampton Roads, Virginia
1983 - 1997
Mess Specialist
• In-depth knowledge of Hotel and Restaurant Management.
• Managed a 450-seat dining facility, inventory, and grounds maintenance. Supervised 40 personnel.
• Expertly planned and organized the preparation and service of meals for more than 400 members of a highly publicized community event.
• Selected as a staff member for the Secretary of Defense Conference.
• Planned and organized a self-help renovation project improving the quality of life for housing residents.

EDUCATION AND CERTIFICATIONS

Columbia Community College, Newport News, Virginia
2000
A.A.S., Administrative Support Technology

Saint Leo College, Newport News, Virginia
1999

The Department of Labor
1999
Certificate, Counseling

Military Education
Career Counseling

AWARDS AND COMMENDATIONS

• Letter of Commendation. 1996
• Meritorious Unit Commendation. 1996
• Letter of Appreciation, Hampton Roads Center for the Arts. 1996
• Letter of Appreciation. Commanding Officer, USS Enterprise. 1988

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Senior Human Resources Executive and organizational leader with 25 years experience. Creative thinker, problem solver, and decision maker. Strong communications, relationship-building, mentoring, negotiation, and mediation skills. Core knowledge base and competencies include:

• Organizational Culture and Vision • Team Building and Organizational Leadership
• Benefits and Compensation Design • HR Generalist Affairs and Issues
• Performance Management • Employee Management and Retention
• Long-Range Business Planning • Recruiting and Staffing Initiatives
• Labor Relations and Negotiations • Staff Training and Development
• Regulatory Compliance • Process Redesign and Change Management

EMPLOYMENT

Helix International
2000 - Present
Director, Business Ethics and Compliance
Recruited to design and oversee expansive Ethics and Compliance Program directed to 12,000 staff members spanning Australia, Mexico, Canada, and the United States, with full responsibility for executing management training programs and on-site assessments to ensure full program compliance.

Played key role in implementing change management strategies, including organizational restructuring and offsite management evaluations, to strengthen management and leadership within new and existing sites.

Key Accomplishments
• Decreased employee complaints to EEOC, OSHA, and other federal agencies by 75% in 12-months, greatly limiting corporate liability exposure and subsequent costs.
• Improved communication channels and contributed to expedient complaint resolution by designing and implementing third-party helpline.
• Built strong, sustainable relationships with management and workforce teams within each facility to achieve buy-in for program and maintain excellent record for preventing instances of non-compliance.

Octagon, Inc
1993 - 2000
Manager, Compensation, Benefits, and Training
Hired to oversee staff development programs for compensation and benefits issues. Promoted to direct all HR functions and fulfill employee development, executive evaluation, and strategic planning objectives in multi-level, highly diversified organization. Instrumental in developing curriculum for and establishing Management College attended by first-line managers and supervisors, addressing labor relations, leadership skills, and other core management and leadership competencies. Initiated company-wide labor relations tactical action plans to impede labor-organizing efforts in non-union environment.

Key Accomplishments
• Achieved 6% employee efficiency increase and 4% utilization improvement for $2.5 million labor-hour manufacturing facility, by pioneering series of compensations systems.
• Saved $2 million by identifying previous history of low-performing and costly hiring practices, and innovating validated pre-employment testing process that reversed prior performance.
• Generated stronger alignment of worker skills and job requirements, by teaming with business partner to design and launch pilot program.
• Earned victory in all National Labor Relations Board elections and built reputation as key consultant producing innovative, successful union prevention initiatives.

Manning and Associates
1976 - 1993
Manager, Wage and Salary
Delivered series of HR initiatives and strategies that produced million-dollar savings and groundbreaking IT developments. Directed entire scope of full-scale MRP-II implementation that synthesized financial, scheduling, and efficiency functions into cohesive whole; developed manpower planning system that aligned recruiting and training practices with strategic business planning.

Key Accomplishments
• Earned series of promotions based on favorable performance evaluations, from Training Programs Coordinator to Labor Relations Specialist, Wage and Salary Analyst, and Wage and Salary Manager.
• Spearheaded efforts in capturing $2 million in production cost savings within first 18 months of MRP-II conversion through improved order fulfillment, uniform load leveling, and new JIT processes.
• Eliminated previous record of behind-schedule operational processes caused by manning delays through successful development of manpower planning system and achievement of manufacturing milestones.

EDUCATION

Kennedy-Western University, Cheyenne, WY
1990
Ph.D, Business Administration

Lynchburg College, Lynchburg, VA
1980
M.A., Human Resource Development

Lynchburg College, Lynchburg, VA
1976
B.A., Journalism

PROFESSIONAL AFFILIATIONS

Senior Professional in Human Resources (SPHR)
Certified Compensation Professional (CCP)
Member, Society for Human Resource Management (SHRM)
Member, Ethics Officers Association (EOA)

COMPUTER SKILLS

• MRP-II, Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook

PRWRA Nick Marino - Outcome Resumes and Career Service - outcomerez@earthlink.net - Bishop, TX 78343

Laura Hope
1200 Harrison Street, Baltimore, MD 21207 / Tel# (301) 555-7478 Email: hopel@myisp.com

Director, Human Resources

PROFILE

International Human Resources Manager with more than 24 years of experience, including six years at the global, corporate level. Expertise includes developing international human resources departments from ground zero, rebuilding infrastructure after mergers, downsizing, and turnarounds, creating and implementing programs to improve operations, performing organizational diagnostics, executing executive-level training programs, and administering all human resource functions to support operations with up to 3000 employees. Earned an Executive MBA in International Management and an MS in HR Management.

AREAS OF EXPERTISE

§ Human Resources Generalist Affairs
§ Benefits and Compensation Administration
§ Management Training and Development
§ Wage and Salary Analysis/Employee Surveys
§ Organizational Needs Assessment
§ COBRA and 401-K Administration
§ Problem Solving and Troubleshooting
§ Project Planning and Management
§ Employee Grievance Proceedings
§ Educational Presentations and Seminars
§ Cost Controls and Benefit Analysis
§ Supervision and Recruitment
§ Employee Relations and Retention
§ Policy and Development

PROFESSIONAL EXPERIENCE

MAXWELL MANAGEMENT, Baltimore, MD
1998 - Present
Director, Human Resources
Managed human resource activities to support over 2000 employees. Maintained additional responsibility for managing the executive development program in Europe, the Middle East, and Africa.
· Initiated, developed, and implemented an executive assessment program. Executives increased skills and knowledge by an average of 32% as a result of assessment findings.
· Established all human resources functions at a start-up satellite office with 40 employees.
· Spearheaded a two-member team that evaluated the impact of a merger on human resource activities. Worked closely with over 200 employees to determine the related problems that could impact merger proceedings.
· Organized and conducted a two-day, offsite conference that provided 110 corporate executives with leadership development and goal definition training.

MAXWELL MANAGEMENT, Baltimore, MD
1996 - 1998
Executive Recruiter
Directed recruiting efforts for senior management positions in multinational corporations. Established strong relationships with client organizations, maintaining a critical needs list with the highest priority openings. Formed partnerships with leading Executive MBA programs offering international business emphasis. Developed an active network of international managers.
· Assessed 5-10 applicants per day, for potential employment, matching them to employers’ criteria for interpersonal skills, technical expertise, and management potential.
· Encouraged networking among placed executives by sponsoring annual gatherings.
· Oversaw the creation of a database storing employment opportunities and available applicants to improve effectiveness in matching needs with resources.
· Employed video technology to fine-tune applicants’ interviewing, communication, and presentation skills.

BRADFORD BUSINESS ASSOCIATES, Washington, D.C.
1993 - 1996
Director of Personnel
Initiated and developed Human Resource Department by consolidating related functions. Updated corporate policies and procedures to comply with employment laws. Created, designed, implemented, and updated personnel manuals for entire corporation.
· Initiated partnering with management to develop internal communications and promote organizational, personnel and employee developmental programs.
· Trained staff to manage daily inquiries, verify employment, conduct interviews, analyze credit reports, and schedule new employee training.
· Provided monthly employee awareness seminars on topics such as current procedures, benefits, and policies.
· Conducted corporate training needs assessments. Planned and delivered employee development programs.

HELIX INTERNATIONAL, Washington, D.C.
1985 - 1993
Human Resource Manager
Spearheaded and managed human resource functions of a new international operation involving 1200 employees in 26 countries. Hired and trained employees to open a number of offices in Europe and Latin America. Analyzed human resource program design to anticipate and minimize problem areas.
· Implemented MBA recruitment program to target specific need for managers.
· Managed staff training program to ensure workforce skills aligned to corporate goals.
· Reorganized compensation methodology to guarantee competitive reward structure.
· Designed highly successful and innovative Human Resource plan.

MANNING AND ASSOCIATES, Lancaster, PA
1980 - 1985
HR Specialist
Supported director and manager of human resources in the administration of benefits, payroll, and other human resource activities. Interacted with all personnel, from executives to employees on the manufacturing lines.
· Led team in consolidation of benefits and payroll departments to achieve 27% cost reduction.
· Prepared training plan to refocus employees after a major reorganization.
· Managed human resources software conversion, reducing average annual overtime by over 300 hours.
· Coordinated a School Work Program by creating and implementing new company policies that supported these efforts.
· Served as liaison with schools to streamline interviewing, selecting, and supervising students.

WORLD MANAGEMENT CONCEPTS, INC., Philadelphia, PA
1978 - 1980
Recruiter
Recruited recent college graduates for entry-level positions in management and technical areas. Designed and launched college recruiting program working directly with College Career Center personnel. Interviewed supervisors to determine specific needs and conducted follow-up placement satisfaction surveys.
· Developed Employee Assimilation Program to improve new employee orientation to company policies and procedures.
· Consistently exceeded monthly quotas for qualified candidates by at least 15%.
· Reduced turnover rate by 21% and number of probational hires by half.
· Prototyped Career Day booth and Career Fair interview protocols to improve company visibility and efficiency.

EDUCATION

Georgetown University, Washington, D.C.
Executive MBA (International Management), 1995

Maryland State University, Baltimore, Maryland
Master of Science (Management - Human Resources), 1978

Baltimore College, Baltimore, Maryland
Bachelor of Arts (Psychology), 1974

AFFILIATIONS

Society for Human Resource Management, Member
Baltimore Area HR Professionals, Vice-President
American Association of Human Resource Managers, Member
International Business Professionals, Member
Baltimore College, School of Management, Guest Lecturer

GORDON S. CROMWELL

Day: 925-555-0000
710 Elm Road
Richmond, VA 24528
Evening: 925-555-9999
Social Security: 999-99-9999

Federal Status: N/A
Citizenship: United States

Veteran Status: N/A
Highest Federal Civilian Grade Held: N/A
OBJECTIVE
Department of Energy
Director, Office of Human Resources Management, ES-0340-01/06
Announcement #: ETR-02-ES-007
PROFILE

Results-driven, strategic Senior Human Resources Executive and organizational leader credited with building best-in-class organizations that have been consistently successful in achieving aggressive revenue and profit objectives. Over 25 years human resources management experience; catalyst for a series of innovative HR initiatives. Creative thinker, problem solver, and decision maker; strong communications, relationship building, mentoring, negotiation, and mediation skills. Core knowledge base and competencies include:

· Organizational Culture & Vision
· Team Building & Organizational Leadership
· Benefits & Compensation Design
· HR Generalist Affairs & Issues
· Performance Management
· Employee Management & Retention
· Long-Range Business Planning
· Recruiting & Staffing Initiatives
· Labor Relations & Negotiations
· Staff Training & Development
· Regulatory Compliance
· Process Redesign & Change Management

Detailed Knowledge of Employment Laws
EEO / OSHA / COBRA / FMLA / ERISA / ADA / FLSA
EMPLOYMENT HISTORY

LITTON INDUSTRIES
2000–Present
3127 Mt. Athos Road
40 hours / week
Lynchburg, VA 24504
Starting Salary: $84,000
Supervisor: Albert Ford, Phone: 804-578-6892
Present Salary: $97,440
Supervisor may be contacted.

Director, Business Ethics and Compliance
Recruited to design and oversee expansive Ethics and Compliance Program directed to 12,000 staff members spanning Australia, Mexico, Canada, and the United States, with full responsibility for executing management training programs and on-site assessments to ensure full program compliance.

Played key role in implementing change management strategies, including organizational restructuring and offsite management evaluations, to strengthen management and leadership within new and existing sites.
Key Accomplishments
§ Greatly limited corporate liability exposure and subsequent costs by decreasing employee complaints to EEOC, OSHA, and other federal agencies by 75% in 12-month period.
§ Designed, developed, and implemented third-party helpline that improved communication channels and contributed to expedient complaint resolution.
§ Built strong, sustainable relationships with management and workforce teams within each facility to achieve buy-in for program and maintain excellent record for preventing instances of non-compliance.

SCIENCE APPLICATIONS INTERNATIONAL
1993–2000
245 Ridge McIntire Road, Suite 1
40 hours / week
Charlottesville, VA 22903
Starting Salary: $56,000
Supervisor: Dan Smith, Phone: 434-979-8351
Ending Salary: $84,000
Supervisor may be contacted.

Manager, Human Resources (1996 – 2000)
Manager, Compensation, Benefits, and Training (1993 – 1996)
Hired to oversee staff development programs for compensation and benefits issues; promoted to direct all HR functions and fulfill employee development, executive evaluation, and strategic planning objectives in multi-level, highly diversified organization. Instrumental in developing curriculum for and establishing Management College attended by first-line managers and supervisors, addressing labor relations, leadership skills, and other core management and leadership competencies. Initiated company-wide labor relations tactical action plans to impede labor-organizing efforts in non-union environment.

Key Accomplishments
§ Pioneered series of compensations systems for $2.5 million man-hour manufacturing facility, resulting in 6% employee efficiency increase and 4% utilization improvement.
§ Identified previous history of low-performing and costly hiring practices; innovated validated pre-employment testing process that reversed prior performance and resulted in cost savings.
§ Teamed with Virginia-based business partner to design and launch pilot program that generated stronger alignment of worker skills and job requirements.
§ Earned victory in all National Labor Relations Board elections and built reputation as key consultant producing innovative, successful union prevention initiatives.

UNITED TECHNOLOGIES
1976–1993
2202 Hollins Mill Road
40 hours / week
Lynchburg, VA 24505
Starting Salary: $13,000
Supervisor: David Allcott, Phone: 804-846-5621
Ending Salary: $56,000
Supervisor may be contacted.

Manager, Production and Project Planning (1988 – 1993)
Manager, Wage & Salary (1976 – 1988)
Distinguished 17-year career demonstrating consistent record of profit and performance gains for this major fuel vendor to the U.S. Navy. Delivered series of HR initiatives and strategies that produced million-dollar savings and groundbreaking IT developments. Directed entire scope of full-scale MRP-II (Material Requirements Planning) implementation that synthesized financial, scheduling, and efficiency functions into cohesive whole; developed manpower planning system that aligned recruiting and training practices with strategic business planning.

Key Accomplishments
§ Earned series of promotions based on favorable performance evaluations, from Training Programs Coordinator to Labor Relations Specialist, Wage & Salary Analyst, and Wage & Salary Manager.
§ Spearheaded efforts in capturing $1 million in production cost savings within first 36 months of MRP-II conversion through improved order fulfillment, uniform load leveling, and new JIT processes.
§ Eliminated previous record of behind-schedule operational processes caused by manning delays through successful development of manpower planning system and achievement of manufacturing milestones.
EDUCATION
Ph.D., Business Administration – Kennedy-Western University, Cheyenne, WY, 82001, 1999
MED, Human Resource Development – Lynchburg College, Lynchburg, VA, 24501, 1986
BA, Journalism – Lynchburg College, Lynchburg, VA, 24501, 1976
PROFESSIONAL AFFILIATIONS
Senior Professional in Human Resources (SPHR)
Certified Compensation Professional (CCP)
Member, Society for Human Resource Management (SHRM)
Member, Ethics Officers Association (EOA)
CREDENTIALS
Active “Q” Security Clearance through Department of Energy
COMPUTER SKILLS
MRP-II, Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Seasoned Human Resource Professional with superior track record. Acknowledged fro capacity to spearhead new department, which paved the way for stronger and more qualified company personnel. Provided establishment personnel assistance in identifying, evaluating, and resolving human relations and work performance problems within establishment to facilitate communication and improve employee human relations skills and work performance. Valued as an expert troubleshooter; expert in payroll management, job skill training, determine effective remediation techniques, and personal intervention. Professional strengths include:

• Supervising • Effective Group Interactions • Corporate Communication
• Human Relations • Scheduling • Establishing Morale
• Conflict Resolution • Skill Training • Public Speaking
• Interpersonal Communication • Resolving Labor Issues • Human Resource Management

EXPERIENCE

Computer, Inc. (A division of EEOC, Inc.)
1989 - 1991
Human Resource Generalist
• Established new Human Resource Department.
• Wrote employee manual and implemented its policies.
• Implemented 401K, medical and disability plans.
• Conducted staffing interviews, background checks as well as presented job offers
• Established employee grievance system
• Supervised one assistant
• Worked closely with management in all aspect of human resources

Electronics Engineering Corporation (EEOC Inc.)
1985 - 1989
Compensation Analyst
• Conducted analyses to ensure salaries we comparable to industry standard.
• Represented company at industry meetings and seminars.
• Created reports which tracked salary increases.
• Made pay scale and salary recommendation where appropriate.
• Responsible for maintaining employee performance review system
• Ensured consistency of review to salary recommendation made by management.

Electronics Engineering Corporation (EEOC Inc.)
1983 - 1985
Payroll Accountant
• Responsible for processing payroll for 880 + employees via contracted payroll service.
• Calculated payroll tax payment.
• Handled company-wide petty cash system.

BIMA Corporation, Anaheim, CA
1977 - 1981
Payroll Accountant
• Responsible for processing weekly payroll for200+ employees via contracted payroll service.
• Assisted in converting to in-house payroll system.
• Balanced payroll ledger of and average of $$$$$
• Calculated and made payroll tax payment.

SKILLS & LANGUAGES

• Computer: Internet, Microsoft Word, Excel and PowerPoint
• Language: Fluent in Spanish

EDUCATION

Seminar Network International
2002
Certification & Licensed in Massage Therapy
License # MA0037023

University of California, Irvine, CA
1989
Certificate, Human Resource Management
Class concentration in Accounting, Business Law & Health subjects.

PRWRA Marie L. Cajuste - Curriculum Vitae Express - Delray Beach, FL 33482 - http://www.cv-xpress.com - mcajuste@cv-xpress.com - 561 638 8598 - 1 866 362 7628 toll free

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Offering more than 6 years of human resource management experience throughout a background that spans more than 10 years. Human resources background includes benefits administration, new employee orientation, payroll, recruiting, hiring, training, staff development, annual evaluations, and reviews. Additional management experience includes profit and loss, promotions, merchandising, customer service, inventory management, shipping, and receiving. Computer skills include Microsoft Windows 98, Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook), StoreMax (inventory management), and TimeMax (scheduling and payroll).

EXPERIENCE

Office Depot, Houston, Texas
1990 - Present
General Manager
Coordinated and directed all human resources activities for up to 50 managers, supervisors, and support personnel, in addition to managing a $6 million operation. Administered all benefits (401k, medical insurance, dental insurance, short-term disability, and life insurance). Interacted with caseworkers and case managers from Texas Workforce Commission, worker's compensation companies, and insurance companies. Managed, audited, and corrected payroll, insuring adherence to company policies and procedures. Recruited personnel by visiting competition and other service-oriented businesses, participating in job fairs, and organizing in-store job fairs. Conducted new employee training and staff development training for groups and individuals. Evaluated managers and supervisors, and reviewed evaluations of hourly staff. Organized, tracked, and conducted 90 day, six-month, and annual reviews for all new employees.

• Reduced employee turnover by approximately 25% and implemented an incentive program that was ranked as one of the top 10% programs within the company nationwide.
• Achieved .2% under payroll consistently, saving at least $20,000 annually.
• Contributed to the promotion of six assistant managers to general managers.
• Grew this store and earned ranking as #1 for profit and #2 for sales throughout the district.
• Hired originally as a customer service manager, promoted to assistant manager after two years, and then in 1994 received promotion to general manager.

Additional Experience
Department Manager - J.C. Penny (5 years) Hired, trained, and supervised staff.
Assistant Manager - Walmart (5 years) Trained and supervised personnel.
Buyer - Alexanders Formal Wear (4 years).

TRAINING & AFFILIATIONS

Sexual Harassment, Disciplinary Actions, Implementing New Programs.
CompuSoft -A+ Certification, Office Automation, and Advanced Wordprocessing .

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Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Human Resource professional with experience emphasizing program management and development. Expert at collaborating with management to determine hiring needs. Diplomatic and tactful; skilled in effective interpersonal interaction. Extensive community outreach and networking. Computer literate with MS Office. Areas of experience include:

• Recruitment & Selection • Competency & Skills Assessment
• Payroll Processing • HR Policy & Procedure
• Training & Development • Employee Relations
• Compensation & Benefits • Personnel Recognition Programs
• EEO & Diversity • Regulatory Compliance
• Counseling & EAP • Curriculum Design

HUMAN RESOURCE MANAGEMENT

• Program Start-Up: Spearheaded the development and management of human resource departments for the start-up of Wordsmith Communications and Acme Resources.
• Staff Recruitment: Performed recruiting for Wordsmith Communications and Acme Resources. Successfully screened and processed applications, arranged background investigations and performed interviews.
• Policy and Procedure: Developed and instituted all policy and procedure for human resource processes at Manning and Associates and Acme Resources. Created a human resource personnel manual at both the Wordsmith Communications and Acme Resources. Gained solid experience with federal, state and disability laws and regulations.
• Compensation & Pay Structure: Collaborated with Executive Management at WordSmith Communications to create pay structure for all tiers of employees. Assisted staff in selecting appropriate benefit programs at Acme Resources. Negotiated compensation with staff at the Manning and Associates.

TRAINING & DEVELOPMENT

• Program Development: Researched, designed and implemented staff development programs for orientation, training and continuing education. Recruited external training programs as needed.
• Training Management: Maintained accurate records of staff licensure and training at the Manning and Associates, scheduling continuing education programs as needed to maintain required licensure.
• Curriculum Design: Created a training procedural manual in collaboration with Executive Management at Wordsmith Communications. Introduced curriculum in response to pressing legal issues including sexual harassment and diversity at the Manning and Associates.

EMPLOYEE RELATIONS

• Recognition Programs: Created staff recognition and incentive programs for sales department at Acme Resources. Programs resulted in a sales volume increase of 18% in one quarter. Subsequently worked with Executive Management to roll-out incentive programs company-wide.
• Employee Communications: Interfaced with employees in all positions to communicate changes in personnel policies. Mediated between staff to resolve problems at Manning and Associates and Acme Resources.
• Employee Counseling: Provided individual counseling to staff at Acme Resources. Received State of Florida training in substance abuse prevention and domestic violence. Assisted parents through group counseling sessions.
• Event Coordination: Selected to plan and manage the annual employee awards dinner at Acme Resources. Recruited volunteers, selected caterer, planned entertainment, and oversaw the event.

PROFESSIONAL EXPERIENCE

Jaybird Corporation, FL
1993 - Present
Account Manager

Manning and Associates, FL
1989 - 1993
Facility Manager / Budget Coordinator

Wordsmith Communications, FL
1992 - 1993
Support Counselor, Volunteer

Acme Resources, CA
1982 - 1988
Sales Manager

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE PROFILE

Management career leading organizations through change, revitalization, turnaround and accelerated growth. Cross-functional experience with proven success in optimizing organizational growth, productivity and efficiency. Human Resource professional experience in benefits, recruitment, education, training, and policies and procedures development. Expert team building, team leadership, communication and interpersonal relation skills. Strategic and analytical with outstanding problem-solving and negotiating performance.

• Recruitment and Employment Management • Employee and Management Retention
• Benefits and Compensation Design • Needs Assessment and Analysis
• Organization Design and Development • Policy and Procedure Development
• Education and In-House Training

PROFESSIONAL EXPERIENCE

DOYLE SHIPPING, Norfolk, VA
1998 - Present
Assistant Operations Manager, Offshore Vessel Division
Assigned, rotated, and scheduled 352 fleet personnel for 34 crew boats and 26 offshore supply vessels (OSV) for foreign and domestic operations. Compiled morning reports from all OSV's to generate accountability of vessels and crews. Submitted revenue reports to corporate and budget reports for crew travel expenditures to upper level management. Managed Indoctrination Program and STCW requirements for entry level employees. Managed random X & A program for fleet. Maintained complete confidentiality with all personnel files. Researched and developed communications between vessels and shore side operations. Administered and managed the following:

Annual budgets
• Crew Travel = $1.25MM
• Supplies & Maintenance = $2.9MM
• Communications = $900k
• Pre-Employment Drug Alcohol and Physical Assessments = $1.2MM
• Education = $800k

DOYLE SHIPPING, Norfolk, VA
1995 - 1998
Human Resource Coordinator
Recruited, hired, and trained marine personnel for the offshore crew and supply vessels. Assisted in the development and administration of marine training and upgrade programs, which included qualification and standards of OMCI policy 1-A-96, 1-B-96 and 1-C-96 for training record books. Managed Indoctrination Program (Temporary MMD) and STCW requirements for entry level employees. Established and managed medical, physical, and functional capabilities program with job description for fleet personnel. Maintained complete confidentiality with all personnel files. Devised educational programs for entry level personnel. Managed all in-house personnel training.

DOYLE SHIPPING, Norfolk, VA
1992 - 1995
Accomplishments:
• Promoted from Master 100 Ton to Personnel Coordinator within six months of hire.
• Revised, developed, and administered new employee application process.
• Developed, introduced, and administered Drug, Alcohol and Weapons Policy and Procedure Manual
• Developed and administered corporate Medical Authorization and Determination Policy.
• Developed and implemented Coast Guard OMCI and STCW approved training programs.
• Designated Verifying Officer for Training Record books.

HELIX NAVIGATION, INC., Norfolk, VA
1991 - 1992
Master 100 Ton

OCTAGON WATER TRANSPORTATION, INC, Norfolk, VA
1983 - 1991
Master 100 Ton

REED SHIP BUILDERS, Norfolk, VA
1980 - 1983
Pneumatic Hydraulic Instrument Installer

MAXWELL MARINE, Norfolk, VA
1978 - 1980
Deckhand

EDUCATION

SEA SCHOOL, Norfolk, VA
Laws of the Sea, Master 100 Ton-Near Coastal
Current Aspects of Trauma at Sea
Current Aspects of CPR at Sea
Radar Observer
Standards of Safety Drill Aboard Commercial Fishing Vessels

Training
ISM Auditor 2000 Certificate of Training
Advanced Firefighting
ISO 9000 Series / ISM Code of Orientation Certificate of Training
Skills and Techniques of Effective Personal Productivity
Streamline inspection Program Certificate of Training
Standards of Safety Drills Aboard Commercial Fishing Vessels
Use of Marine Radar Training and Certification

COMPUTER SKILLS

• Email, Internet, MS Word, Power Point, MS Excel, Lotus 1-2-3, Lotus Freelance Graphics, Windows 2000, Quailcom, Corel, Lotus Networking, Shipboard programs

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HUMAN RESOURCES ● RECRUITMENT ● COACHING

QUALIFICATIONS PROFILE

Consummate professional presenting with 11 years extensive accomplishments within the aviation industry utilizing outstanding human resource management techniques, benchmark high volume interview and recruitment procedures and broad-ranging coaching proficiency. Dynamic, inspiring team leader and mentor demonstrating excellent written and oral communication and organizational expertise. Recognized across diverse industries for exceptional interpersonal finesse.

· Spearheaded development of high volume recruitment and selection procedures, inclusive of reservations and customer service areas. Personally conducted over 2000 interviews for applicants targeting reservations, sales, customer service, ramp, flight attendant and managerial sectors.
· Exercised senior management accountability for over 400 management and staff within airline reservations, sales and customer service. Dramatically reduced attrition rate. Accountable for annual wages expenditure in excess of $15 million.
· Extensive experience in coaching individuals and teams in: Leadership & Development; Organizational Behavior; Teams and Teamwork; Goal Setting; Key Performance Indicators; Performance Appraisal Systems; and others. Career advisor and trainer with Princeton College of Psychology.
· Broad based business perception, able to build strong, respectful business and corporate relations across all levels of management. Skilled in consultation and development of Recruitment and Selection Programs. Vital knowledge and understanding of cross-functional areas with the airline industry.
· Excellent educational qualifications and accreditations including Graduate Diploma of Counseling (specializing in career and performance); Accredited “Target Selection” Certificate; Accredited OH&S Certificate; International Interpersonal Management Skills; Certificate IV Workplace Training and Assessment.

PROFESSIONAL EXPERIENCE

CORPORATE COACHING GROUP – Milton, Qld
1999 to Present
Director of Operations
Direct all aspects of training and facilitation; public program scheduling and logistics; licensee induction, training, liaison and support; client liaison; networking; and PR strategies. Co-ordinate and facilitate specialized public seminars. Manage performance reviews, customer service and support. Function as first point of contact for potential clients and licensees.
· Single-handedly created outstanding corporate re-branding and marketing strategies achieving exceptional professional standing and attracting greater diversity of corporate, small business and individual clients and licensees.
· Utilize strong understanding of business fundamentals to design and deliver broad range of induction, coaching, development and training programs.
· Catalyst for transforming company focus and design, and instigation of customer nurturing system and “Manager as Coach’ program.

AUD FLIGHT GROUP AUSTRALIA – Sydney, NSW
1986 to 1997
Customer Service Manager –Domestic and International Airports (1996-1997)
Consistently promoted through company to achieve key position of accountability for the effective management of customer service operations. New $270M terminal opened within two weeks of appointment.
Drove service excellence strategies through personal leadership and motivation of over 400 staff; skilled recruitment and selection of Customer Service personnel; and development, coaching, and mentoring of senior management team. Achieved exceptional relations with cross-departmental management and key suppliers.
· Dramatically reduced attrition rate through proactive assessment, development and implementation of ‘hands on’ high volume recruitment and selection program.
· Utilized astute interview expertise to conduct in excess of 2000 interviews for roles within reservations, sales, customer service, ramp, flight attendant and management.
· Accountable for $15 million plus annual cost centre wages expenditure.
· Expertly managed largest and busiest domestic and international terminals inclusive of all areas from “gutter to gate”.

Reservations Sales Manager (1993–1996)
Directed and motivated 200 staff, with accountability for selection and recruitment of telephone distribution and supervisory staff. Charged with creation and deployment of effective sales strategies and maximization of revenue throughout New South Wales. Accepted responsibility for all aspects of efficient call centre management. Coached Sales Team leaders and conducted performance reviews. Consistently achieved Key Performance Indicators.
· Effectively increased strike rate, boosting sales by $600,000 per week.
· Stripped attrition rate to less than 2% exploding industry call centre average of 20%.
· Adroitly directed performance focus through two major restructures, realizing staff reduction of 40%.

Reservations Operations Manager (1989–1993)
Efficiently managed call centre operations including ACD (Automatic Call Distribution), telephones and reservations systems to attain excellent operational standard. Managed and motivated 300 staff and supervised all aspects day-to-day operations including equipment, training, Occupational Health and Safety, rosters and support functions.
· Appointed Corporate Culture Program facilitator over 400 fellow candidates. Facilitated delivery to 16,000 staff over two-year period.
· Executed departmental organizational restructure maintaining successful operation and sales performance throughout. Established, implemented and managed call centre Key Performance Indicators.

Shift Supervisor – Reservations (1986–1989)
Recruited with overall supervisory responsibility for the faultless coordination of call centre, customer service and sales functions, and shift operation of 300 personnel. Decisively resolved customer related issues, staff queries and performance issues.
· Successfully established all aspects of 24-hour national emergency telephone centre.
· Managed seamless introduction of new ACD and reservations system.

EDUCATION

Graduate Diploma of Counseling (1998) Achievement of Excellence for Field Work
PRINCETON INSTITUTE OF PSYCHOLOGY – Brisbane, Qld

CERTIFICATES AND COURSES

Certificate IV Workplace Training and Assessment • FLN Centre, Brisbane
Accredited OH&S Certificate • Workcover Authority, Sydney
International Interpersonal Management Skills • Executive Learning International, Sydney
Accredited “Target Selection” Certificate • TSE, Melbourne

PROFESSIONAL ASSOCIATIONS

AIEM (AUSTRALIAN INSTITUTE OF EXECUTIVE MANAGEMENT)
ICF (INTERNATIONAL COACHING FEDERATION)
AACC (AUSTRALIAN ASSOCIATION OF CAREER COUNSELLORS)
QCA (QUEENSLAND COACHING ASSOCIATION)

Beverley Neil - d_scriptive@powerup.com.au

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS PROFILE

Professional with 11 years proven performance recruiting, screening, and placing supervisory, customer service, and administrative candidates. Exceed performance goals and customer service requirements. Capable communicator and high-energy motivator. Ably lead cross-functional teams.

Key Skills
• Recruitment and Hiring • Employee and Union Relations
• Contract Interpretation • Training and Assessment
• Negotiations and Collaboration • Policies and Procedures

Key Talents
• People Focused • Big-picture Thinker
• Enthusiasm Creator • Confidence Builder
• Bottom-line Oriented • Creative Problem Solver

RELATED SKILLS AND ACHIEVEMENTS

Interviewing
• Led Supervisor Core Interviews as people services supervisor representative for two years, recruiting, screening, and placing candidates to fulfill corporate supervisory staffing profile, always matching the right candidate to the right position.
• Personally coached six employees through Supervisor Core Interview process, using role-playing and practice interviews.
• Conducted weekly interviews for customer service representatives and administrative assistants, recruiting, screening, and placing candidates.

Negotiation and Team Building
• Ensured on-time flight departures for 329-flights-per-day operation by creating team environment among 7 critical departments.
• Collaborated annually with union leaders to ensure effective ramp management and performance of 25 customer service employees.
• Achieved 90% successful scheduling rate, interpreting and applying flight attendant contract agreements for "win-win" results.

Communication and Training
• Effectively disseminated timely operations and station performance information to 7 departments and 55 employees daily.
• Instrumental member of team developing new crew scheduler training program, including six new training modules with computer-based delivery system.
• Delivered formal 20-person classroom and on-the-job new-hire and in-service training for reservation sales and service representatives (RSSR) labor force of 2000 employees.

Program Management and Administration
• Managed all aspects of Airport and City Ticket Office operations for two years to achieve productivity and cost objectives, on-time performance, safety, security, FAA mandates, and all corporate core objectives.
• Managed promotional and customer support programs for two years, including "Million Dollar Challenge" and "Premium Transcontinental Flights", ensuring appropriate flight attendant staffing to maintain customer satisfaction and profitability.

Customer Service
• Served successfully as customer support consultant for two years, providing assistance to RSSRs and customers.
• Earned solid problem-solver reputation, expeditiously resolving hundreds of customer complaints and sensitive situations to ensure customer satisfaction and on-time operations.

CAREER CHRONOLOGY

Octagon Airlines, Omaha, NE
2000 - Present
Station Operations Supervisor
Directed all activities supporting an 11-flight-per-day operation across 4 gates and 2 domestic markets, reporting to Omaha city manager. Managed 55 employees in all functional areas of Airport Operations Team.

Octagon Airlines, Chicago, IL
1998 - 2000
Onboard Service Crew Scheduling Coordinator
Managed all aspects of onboard service crew scheduling for 75% of entire airline, supporting entire international airport operations and hundreds of domestic airports. Reported to onboard service manager.

Octagon Airlines, Chicago, IL
1996 - 1998
Sales and Services Representative Lead
Oversaw 300-400 reservation agents as part of a 25-person Customer Service Specialist Supervisory Team, reporting to manager of customer relations. Conducted new-hire and in-service training of sales and service representatives in 20-person classroom setting.

Octagon Airlines, Chicago, IL
1994 - 1996
Lead Administrative Assistant
Supervised 25 permanent and 15 contract employees for reconciliation of monthly ticket sales, performing data entry and providing various financial reports to management.

EDUCATION AND RELEVANT TRAINING

Travel Degree, Business and Communications, Manning Travel School, Baltimore, MD
Business Management (various courses), International Correspondence School, Baltimore, MD

Corporate Training
Customer Satisfaction Philosophy • Commitment to Passenger Rights
Americans with Disabilities Act • Cultural Leadership • Team Leader Incumbent

COMPUTER SKILLS

• Motorola Computer System • Lotus 1-2-3 • Microsoft Word, Excel and PowerPoint • Unimatic • CMS

PRWRA Nick Marino - Outcome Resumes and Career Service - outcomerez@earthlink.net - Bishop, TX 78343

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Human resources specialist with more than 9 years of experience in a supportive role. Background includes all aspects of human resources with sole responsibility for employee service award and education reimbursement programs. Proven record of success increasing efficiency, saving time, and reducing expenses. Gained experience assisting in writing policies and procedures, and consolidating operations after reorganization. Computer skills include Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, and Inpower), Beyond Mail, and OnTime within a Microsoft Windows NT environment.

EXPERIENCE

Doyle and Associates, Houston, Texas
1996 - Present
Human Resources Specialist
Supported a department of 19 including a director, managers, and supervisors within the human resources department for an oil and gas production and exploration company with 2,000 employees in Texas, New Mexico, London, and Canada. Assisted in administering benefits (401k; life, health, dental, vision, and medical insurance; short-term and long-term disability; and compensation) for the entire company on a corporate and division level. Maintained additional responsibility for supporting all human resource activities for 250 employees at the corporate office. Interacted with all levels of employees within the corporate office, as well as human resource managers and staff within each division, and vendors outside the company.
• Participated in writing and revising policies and procedures for the HR Handbook which is distributed at orientation.
• Maintained sole responsibility for managing the educational reimbursement program with a $100,000 annual budget for the entire company.
- Conducted indepth research project to determine which online programs would be acceptable.
- Currently rewriting policy to include online information and guidelines, working with legal counsel and human resource manager.
• Coordinate and direct the employee service award program with a $150,000 annual budget, negotiating vendor contracts (purchased higher quality products from Tiffany's, and reduced time by at least 25% in handling returns and complaints).
• Currently serving in an interim capacity to insure that all training and development activities are coordinated while company is recruiting for a new director.
• Assigned in 1998 to provide administrative support to the vice president of human resources and director of training and development.
• Recognized a $60 per person discrepancy between the contract fee and actual cost for training materials, and eventually negotiated and saved a total of $37,500.
• Served as liaison between the vice president of human resources and employees, human resource managers, and staff to resolve problems or make referrals.

Reed and Maxwell, Houston, Texas
1990 - 1996
Human Resources Specialist
Assisted the director and manager of human resources in the administration of benefits, payroll, and other human resource activities such as drug testing for 1,100 employees onsite at the corporate level. Interacted with all personnel, from executives to employees on the manufacturing lines.
• Selected to participate on a team involved in the consolidation of benefits, payroll, and other human resource activities, combining five specialized divisions into one after a major reorganization and downsizing of staff (involved a computer conversion and accumulation of over 300 hours of overtime during ten weeks out of the year).
• Participated on a two-member team that coordinated the School Work Program, with responsibility for writing policy, serving as a liaison with the schools, and interviewing, selecting, and supervising students.

EDUCATION

University of Southern California, Los Angeles, CA
M.B.A., Business Economics, Minor: International Relations, June 1985
Graduated Summa cum laude

University of California, Santa Barbara, CA
B.A., Business Economics, June 1983
Courses in International Economics and Foreign Affairs.

PRWRA
Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HUMAN SERVICES PROFESSIONAL

Social worker and human services professional with five years of governmental and community-based agency experience. Career objective includes a transition into the counseling field. Currently seeking enrollment into graduate-level professional counseling program.
Recognized throughout career for professionalism, conscientiousness, and client advocacy. Excellent oral and written communication skills, as well as problem solving and rapport building skills. Professional core competencies include:

· Caseload Management
· Short-Term Counseling
· Program Development
· Regulatory Compliance
· Multi-Disciplinary Approach
· Behavior Assessment
· Reporting/Documentation
· Inter-Agency Communication
· Community Outreach

PROFESSIONAL EXPERIENCE

STATE OF GEORGIA, DEPT. OF FAMILY & CHILDREN SERVICES
Jonesboro, Georgia
2003 to Present
SOCIAL SERVICES CASE MANAGER
Ensured protective services for children – birth to age 18. Managed an average caseload of 26 special-needs clients suffering from abuse and/or diagnosed with cognitive, physical, or emotional disability.
Key Accountabilities
· Ensured safety and welfare of clients via regular site visits. Utilized community resources, including medical, dental, educational, mental health, and therapeutic providers, to meet the individual needs of each child.
· Determined the most appropriate placement for clients. Located and evaluated absent relatives via family conferences and multi-disciplinary team meetings.
· Developed and implemented detailed case plans for parents or guardians seeking to achieve permanent placement. Reviewed and monitored case-plan progress to determine next course of action.
· Arranged for court hearings; completed research, interviewed witnesses, and prepared subpoena lists. Completed written reports of court findings and recommendations.
· Testified in juvenile court hearings to recommend custody extension, transfer, remand, or termination of parental rights.
· Inspected court records to ensure no lapses in authority and appropriate wording in court orders.

Selected Accomplishments
· Recognized by Judge S. Sterling for ensuring the safety of the children and “performing commendably on a very difficult case.”
· Recognized by panel members for high level of organization in preparing and presenting cases.

STATE OF TENNESSEE, DEPT. OF HUMAN SERVICES, Memphis, Tennessee
2000 to 2003
ELIGIBILITY COUNSELOR
Interviewed needy, aged, disabled, and dependent adults/children to assess their eligibility for monetary benefits and services.
· Completed detailed budget worksheets for each client to include income and deductible expenses. Contacted employers, banks, landlords, references, and community resources to verify data obtained from client interviews.
· Documented financial and personal information for each client; maintained accurate records and reports.
· Utilized knowledge of federal and state policies, procedures, and regulations to determine eligibility for benefits.
· Referred clients to other agencies and social programs for additional services.

STATE OF MICHIGAN, FAMILY INDEPENDENCE AGENCY, Flint, Michigan
1998 to 1999
FAMILY INDEPENDENCE SPECIALIST/CASE MANAGER
Managed a caseload of 100 adult clients seeking public assistance, food stamps, Medicaid, child daycare, and/or emergency supplemental services.
· Informed clients of their rights and responsibilities, program requirements, and agency expectations regarding employment and self-sufficiency.
· Monitored and evaluated clients’ progress toward self-sufficiency through regular telephone contact, office visits, home visits, and collateral contacts.

COMMUNITY WELLNESS CENTER, Fort McPherson, Georgia
1995 to 1997
OUTREACH COORDINATOR/CIVILIAN (EAP) PROGRAM COORDINATOR
· Instituted school-based anti-drug mentoring program on a one-year grant. Identified and recruited military and civilians volunteers to work within program.
· Wrote and distributed articles, advertisements, and other marketing pieces; presented program to other military and civilian community organizations to promote program awareness and recruit volunteers.
· Planned and coordinated various activities and special events for mentors and students.
· Conducted psychosocial assessments and referral services (under supervision of MSW) for voluntary civilian and involuntary military personnel.
· Facilitated drug and alcohol awareness and prevention training.
· Provided short-term counseling for civilian employees.

EDUCATION

BA (Social Work), Ferris State University, Big Rapids, Michigan
1993
Ferris State University Scholarship Recipient 1989, 1990, 1991, 1992, and 1993

COMMUNITY SERVICE

American Red Cross, Mervyn’s Child Spree, Ft. McPherson Youth Services, Hugh Spalding Children’s Hospital

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

International human resources manager with more than 7 years of multifaceted experience, including 4+ years on the corporate level within the global arena. Human resources management expertise includes developing international human resources departments from ground zero; rebuilding infrastructure after mergers, downsizing, and turnarounds; managing all human resource activities to open businesses on a global basis; creating and implementing programs to improve operations; performing organizational diagnostics; executing executive-level training programs; and administering all human resource functions to support operations with up to 3000 employees. Earned an MBA. Computer skills include Microsoft Windows 98 and Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook).

EXPERIENCE

Energex, Houston, TX
1999 - Present
Senior Director, International Human Resources and Administration
Direct the Dentro business unit, a separate and highly diversified company under the Energex umbrella, and provide human resources support for 3000 employees throughout four regions globally (Central America, northern South America, Caribbean, and the Middle East). Supervise one director, four managers, two coordinators, and two administration assistants. Report to the chief executive officer and interact with corporate executives.
• Recruited to direct this business unit after a major reorganization.
• Solidified the team and redefined process of rebuilding infrastructure.
• Implemented a 360° performance review system that significantly improved morale, identified employee strengths and weaknesses, and assisted with succession planning.
• Currently re-evaluating compensation structure for the sales and marketing program at a company in Puerto Rico.
• Opened office in Dubai, United Emirates and performed due diligence for a plant in the Gaza Strip.

Energex, Houston, TX
1997 - 1999
Director of Human Resources
Managed all human resource activities to support 700 employees in one business unit. Maintained additional responsibility for managing the executive development program in Europe, the Middle East, and Africa.
• Initiated, developed, and implemented a highly successful executive assessment program.
• Established all human resources functions at a power plant in Poland with 40 employees.
• Participated on a two-member team in England that evaluated impact of a merger on human resource activities, facilitated information to 110 employees at four sites, and determined related problems that could impact purchase.
• Organized and conducted a two-day, offsite conference that provided 110 corporate executives with leadership development and goal definition training.

United Airlines, Houston, TX
1992 - 1997
Senior Manager
Recruited to spearhead and manage all human resource functions of a new international operation and supported 1200 employees in 26 countries. Hired and trained all employees to open a number of airports across Europe and Latin America. Assigned as Manager of Corporate Human Resources (May 1995 to June 1997), supporting 300 employees in Houston (implemented an MBA recruitment program, and managed a corporate downsizing and turnaround). Held positions as Senior Corporate Compensation Analyst / Compensation Analyst (November 1992 to December 1994), and Advisor - Compensation Programs (December 1994 to May 1995).

EDUCATION

PURDUE UNIVERSITY - KRANNERT SCHOOL OF MANAGEMENT, West Lafayette, Indiana
M.S., Management
GPA: 5.3, Major GPA: 6.0 Concentration in Human Resources

INDIANA UNIVERSITY, Bloomington, Indiana
Bachelor of Arts, sic Studies
GPA: 3.8, Major GPA: 4.0 Phi Beta Kappa

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Human resources professional with the ability to plan, organize, and manage human resources, organizational development, and training responsibilities/projects by integrating business goals with human resource solutions. Dedicated problem solver, who thinks logically, values creativity and cares about people.

• Effective team builder, exhibiting the ability to motivate diverse groups to achieve a targeted goal.
• Enthusiastic, eager to learn, meet new challenges and assimilate new concepts and ideas quickly.
• Focused motivator exhibiting high ethics, competence and confidence underscored by a personal commitment to outstanding professional performance.

SKILLED AREAS

• Groups and Work Teams • HR Measurement and Analysis
• Statistical Methods • Organizational Development
• HR Selection and Appraisal • Applied Research Methods
• Personnel Training • Micro-Organizational Behavior
• Business Management • Small Group / Interpersonal
• Oral / Written Communication • Leadership in the Workplace

EXPERIENCE

GEO LEARNING CENTER, Nashville, TN
2001 - Present
Group Facilitator
• Facilitated corporate enrichment groups and therapeutic adventure programs with child and adult populations.
• Used experiential education model to teach a variety of community and corporate workshops.
• Worked with team of facilitators to maintain industry safety standards and explore different facilitation methods.
• Helped organize and sequence training for corporate and therapeutic programs.

HELIX DATA SYSTEMS, INC, Chattanooga, TN
2000 - 2001
Organizational Development Consultant (Group Project)
• Created and conducted standardized interviews with Helix employees.
• Observed employees and collected daily routine information.
• Presented feedback regarding suggested changes to employees.

UNIVERSITY OF TENNESSEE, Chattanooga, TN
2000 - 2000
Graduate Student Teaching Assistant, Undergraduate Laboratories
• Composed, presented and taught weekly lectures for three undergraduate laboratories.
• Provided out-of-class tutoring for students on class material.

CITY OF KNOXVILLE PERSONNEL DEPARTMENT, Knoxville, TN
1999 - 2000
Human Resource Assistant / Intern
• Designed exit interview for city employees.
• Facilitated written testing for fireman and police positions.
• Revised job announcements for various city employment positions.
• Screened applicants for teacher's assistant position interviews.

COMMUNITY DISPUTE SETTLEMENT CENTER, Nashville, TN
1997 - 1999
Assistant Mediator / Intern
• Mediated juvenile and assisted with mediation of adult disputes.
• Received twenty hours of mediation skills training.

EDUCATION / TRAINING

UNIVERSITY OF TENNESSEE, Chattanooga, TN
2000
M.S., Industrial / Organizational Psychology
Thesis: "The Role of Personality Variables in Predicting Expatriate Adaptability: Implications for Cross-Cultural Selection"

Selection Project, August to December 1999
• Designed proposal of selection module for mock airline.
• Presented proposal with group members to audience of classmates.

Training Project, January to May 1999
• Researched topic of compensation negotiation
• Composed lecture material, visual aids, handouts, and participatory activities
• Conducted training seminar with group members to audience of classmates

KNOX UNIVERSITY, Knoxville, TN
1998
Bachelor of Arts, Psychology , Minor: Business Administration
Undergraduate Group Thesis: "Alcohol Related Locus-of-Control in Relation to Undergraduate Academic Classification and Self-Esteem." Presented to National Conference on Undergraduate Research.

WORDSMITH CONSULTING, Memphis, TN
2001
Basic Facilitator Training, 80-hour course

SOFTWARE SKILLS

• Microsoft Word, Excel, Corel WordPerfect
• PowerPoint, Quicken, SPSS 9.0

HONORS AND ACTIVITIES

Association for Experiential Education, 2000 to Present
Society for Human Resource Management, 1998 to Present
Society for Industrial Organizational Psychology, 1998 to Present
Adult CPR Certified, American Red Cross, Current

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

A management position in the area of Payroll and Benefits using human resources experience and skills to provide quality service to employees.

SKILLS SUMMARY

Over 16 years of experience in Benefits and Payroll management. Strong working knowledge of ADP Payroll for Windows, Ceridian Source 500 Payroll, Microsoft Word, Microsoft Excel, LotusNotes, QuickBooks and Report-Smith within a Windows Operating System. College disciplined, with a B.S. Degree in Accounting.

WORK HISTORY

Bradford Business Associates, New York, NY
2000 - Present
Payroll Manager
Managed Payroll Department, processing semi-monthly payroll system for over 1000 employees in eight company locations.

• Supervised two Payroll Assistants and delegated duties accordingly.
• Accurately processed payroll and benefits journal entries.
• Used MS Excel to calculate and report commission payments for sales staff as well as Independent Contractor payments.
• Administered all payroll deductions and filed 401K, medical, stock options and garnishments.

Industrial Financial Corporation, New York, NY
1999 - 2000
Payroll and Benefits Specialist
Assigned on a 3-month consulting project to handle payroll and benefits on ADP Payroll system and QuickBooks.

• Processed two bi-weekly payments, 401k reports and medical payments.
• Processed commission payments and year end bonus payroll for traders and staff members.
• Created tracking reports in MS Excel to chart commission and contractor payments.

Maxwell Management Group, New York, NY
1996 - 1999
Payroll Manager
Managed bi-weekly ADP payroll system for over 1,200 employees in nine company locations.

• Converted four payroll systems from ADP DOS to ADP Payroll for Windows.
• Processed Independent Contractor payments.
• Supervised three Payroll Assistants and delegated administrative responsibilities.
• Worked closely with International Office in processing employees with H-1 Visas.
• Performed payroll-to-billing audits on a bi-weekly basis.

Manning Medical Group, New York, NY
1995 - 1996
Payroll Manager
Oversaw weekly payroll for over 1500 employees on ADP HR Partner for seven company locations.

• Processed all payroll deductions and filing 401K, medical, stock options and garnishments.
• Interfaced with HR on ADP HR Partner payroll.
• Supervised Payroll Assistants and assigned work accordingly.

FJK Support Services, New York, NY
1992 - 1995
Payroll and Benefits Manager
Managed Payroll & Benefits Department, processing and administering weekly payroll on ADP Payroll system.

• Enrolled employees into benefit plans, disability filings, and 401K enrollments.
• Input payroll journal entries to the General Ledger.

Helix Group, Inc., New York, NY
1987 - 1992
Payroll and Benefits Manager
Oversaw payroll process for 2000 employees and company contractors on ADP Payroll System.

• Calculated benefits including 401K, medical, and long-term disability.
• Handled union deductions and payments for six different union organizations.

GEO Consultants, New York, NY
1985 - 1987
Payroll & Benefits Manager
Managed and processed weekly payroll for 900 employees in three company locations.

• Processed payroll and benefits payments.
• Prepared deductions for all medical plans and 401K benefits.
• Processed union payments and monthly journals to General Ledger.

EDUCATION

New York University, New York, NY
1985
Bachelor of Science, Accounting

VOLUNTEER ACTIVITIES

• Girl Scout Leader - 15 yrs.; Cookie Chairperson for Brooklyn - 5 yrs.
• Program for the Gifted and Talented-NYC School System - 3 yrs.
• Central Park Conservancy - "You Gotta Have Parks" - 6 yrs.; Executive Committee - 4 yrs.

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Over 23 years United States Marine Corps service, with 14 years experience recruiting men and women to serve as United States Marines. Conduct applicant interviews, background investigations, enlistment waivers, and security clearances. Strong communicator and high-energy relationship builder. Accustomed to working with all levels of state and local agencies. Awarded two Navy and Marine Corps Commendation Medals for superior recruiting performance.

AREAS OF EXPERTISE
• Career Counseling • Resource Accounting
• Background Investigation • Office Management
• Vocational Testing • Manpower Planning
• Contract Administration • Operational Audits
• Job Classification • Quota Management
• Community Relations • Document Control

SELECTED PROFESSIONAL ACCOMPLISHMENTS

INTERVIEWING
Interviewed, scheduled, processed, and managed United States Marine Corps enlistees, achieving
• Annual average 463 successful applicant contracts.
• Monthly mean 514 pool strength, pre-assigning programs and ship dates.
• District-wide 933 pooled applicants shipped in 12 months.
• Upper-mental group of 71.2% for 778 Delayed Entry Program applicants.
• Assignment and shipping of 184 reserves, assisting Reserve Affairs to attain end-strength goals.

SCREENING
Screened, verified, and investigated applicants' information and background, achieving
• Career best 0.6% investigations or inquiries of new recruit packages.
• Zero malpractice and fraud cases for Recruiting Station.
• Overall 9.6% total manpower attrition compared to 11.5% Marine Corps' standard.
• Record low 7.2% district recruiting attrition rate.
• Twelve-month 2.5% fraud attrition rate.

OPERATIONS
• Led Recruiting Station to be awarded Superior Achiever and Western Region Recruiting Station to be named Quality Station of the Year.
• Guided recruiting station to outperform district average in 11 of 13 quality indicator areas.
• Processed and provided average 82.7 enlistment waiver recommendations per week.
• Automated station workload 50% by creating databases for shipping and depot quality standards.
• Tracked 100% of pooled applicants according to name, ship date, and program, by designing new operations boards.

EMPLOYMENT

Marine Corps District Headquarters, Salt Lake City, UT
2001 - Present
QUALITY CONTROL CHIEF
Oversaw district quality control, directing staff of 34. Inspect, collect, examine, and report quality indicators and trends for 9 recruiting and 14 Military Entrance Processing Stations (MEPS). Coordinated quality control matters for all subordinate and adjacent commands. Investigated applicant medical waivers, ensuring accuracy and adherence to directives. Maintained accuracy of Quality Control Information System database. Assumed district operations chief duties as required.

Marine Corps District Headquarters, Salt Lake City, UT
2000 - 2001
OPERATIONS CHIEF
Directed station staff of 15 recruiters. Interviewed and scheduled applicants for enlistment and processing. Controlled pool and shipping documents. Assigned and tracked reserve applicant quota serial numbers. Audited operations and accounting reports. Maintained Operations Status boards. Evaluated MEPS daily reports.

Headquarters, Recruiting Region, Salt Lake City, UT
1999 - 2000
NONCOMMISSIONED OFFICER IN CHARGE (NCOIC), MEPS LIAISON
Worked independently with MEPS staff and service organizations as Commanding Officer's representative to enforce all quality control measures and provide final quality control checkpoint. Coordinated mental and physical examination scheduling for all applicants. Oversaw enlisting and shipping activity. Investigated and reported discrepancies in enlistment packages and processing to command group. Conducted independent verification of recruiting station special interest items.

Recruiting Station, Salt Lake City, UT
1996 - 1999
ASSISTANT OPERATIONS CHIEF
Managed region of 3 districts and 25 recruiting stations for daily accounting and contracting activities. Conducted region Training and Assistance Team inspections of MEPS. Liaised with recruiting districts and Recruiting Command for enlistment criteria, program changes, and policies. Managed weekly shipping between recruiting districts and Recruit Training Regiment for even flow, providing projections. Assumed operations chief duties as required.

Recruiting Region, Recruit Liaison Section, Salt Lake City, UT
1994 - 1996
QUALITY CONTROL CHIEF

Recruiting Station, Tempe, AZ
1992 - 1994
NCOIC, MILITARY ENLISTMENT PROCESSING STATION LIAISON

Recruiting Station, Tempe, AZ
1987 - 1992
NCOIC, RECRUITING SUBSTATION

EDUCATION AND TRAINING

South High School, Salem, MA
H.S. Diploma
Recruiting Operations Course - 2000
Recruiting Military Enlistment Processing Station Liaison Course - 1993
Career Recruiter School - 1992
NCOIC for Recruiters Course - 1988
Recruiters School - 1987

PRWRA Nick Marino - Outcome Resumes and Career Service - outcomerez@earthlink.net - Bishop, TX 78343

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SENIOR HUMAN RESOURCES EXECUTIVE

Certified Team Management Systems Practitioner • Certified Workplace Trainer & Assessor

Senior human resources executive, change agent, and partner to business; expert in driving strategic change and consensus through sound corporate principles backed by vision and innovation. Acknowledged throughout career for employing clear ideals, standards, and integrity to the mix of leadership and decision making; consistently win the support of stakeholders through honesty, trust, and persuasive communications. An energetic promoter of new ideas and initiatives, and champion of collective brainstorming for greater perspective. Inspired by finding new ways, new methods, and new avenues to deliver business goals.

Professional strengths include:
• Performance Based Culture
• Productivity Increases
• Employee Retention

Technology: Microsoft Word, Excel, Access, PowerPoint, Outlook, HRIS (Preceda), Internet & e-mail

EDUCATION

University of Melbourne
2003
Graduate Certificate in Management
Majors: HR, Organisation Design, Accounting & Marketing

University of Sydney
1992
Bachelor of Arts (Honours)
Majors: English Literature, Drama, French

Hundreds of hours devoted to ongoing professional development via workshops, conferences, information sessions, and formal training courses. Includes: Advanced Certificate in Personnel Management, and Certificate IV Workplace Trainer and Assessor.

BENCHMARKS & MILESTONES

• Delivered $1.9 million in savings in just 2-years by arresting high employee turnover; encouraged 660 employees to remain with an organisation by communicating improved and highly-visible career progression opportunities, enhanced training, and tightened recruitment and performance management practices.
• Transformed the nation's worst performing region into a high-performing cohesive team-driving the largest cultural change program in the company's history.
• Produced innovative training initiative successfully adopted across nine regions. The "Clayton's Apprenticeship" regime delivered 10% increase in sales, and eased wages pressure through reduced reliance on overtime.
• Elevated the reputation and perception of an IT division struggling to win the respect and appreciation of other business units, and plagued with operational and recruitment issues. Steered complete change management process that rewarded on merit, reversed high staff turnover, and returned the business unit "to the company fold" as an integrated team.

EMPLOYMENT CHRONICLE

SUPERMARKET INC, Sydney NSW
1991 - Present

Regional Human Resources Manager
2001 - Present
Staff: 8 (HR specialists, training manager, administrative assistant, remuneration and benefits officer)
Scope of role: Strategic human resources management of 73 stores, employing 11,000 staff.
Budget: $5 million

Promoted to this newly-developed role to help drive revolutionary change throughout existing operational and cultural structures. With a new team, a recently appointed senior manager, and initial resistance displayed by a sceptical middle management, initial prospects for widespread acceptance of the initiative and rapid transition to its principles appeared daunting.

Immediately launched a "transparent communications" process that reinforced the advantages of improved hiring practices, tighter manager accountability, and employee tracking. Outcomes have been impressive. In 24 months $1.9 million in cost-savings were delivered from reduced employee turnover alone.

Special contributions:
• Cut staff turnover rates by 6% for the nation's worst performing region-representing 660 staff retained over the previous year. Surveyed exiting staff and identified lack of consistent shifts for casual staff and insufficient succession opportunities for salaried personnel as the fundamental catalysts to departure. Instigated philosophy of minimum shift hours for casual personnel, launched an 8-hour induction program, and revamped the development program to elevate the profile of career opportunities-"spreading the word" via in-store communications.
• Turned around stalled talent-identification, training and succession-planning program providing the critical training ground for transitioning high-potential staff through the ranks to management. Raised the profile of the program by reinforcing each manager's accountability for recognising and nurturing talent-boosting "certificated" trainees by 400% in just 2 years.
• Conceived and launched the "Clayton's Apprenticeship" training initiative designed to counter the marked decline in baking apprenticeships nation-wide, and boost sales through increased shelf products. Course graduates demonstrated baking competencies in producing the company product range, delivered a 10% increase in sales, and eased wages pressure through reduced reliance on overtime. The training initiative, now with three intakes yearly, has been adopted as standard across 9 regions, and continues to expand and deliver results.
• Spearheaded the "Development Squad"-a fast-track training solution for career development that condenses 2-years training into 6 intensive months. The pilot, delivered to an elite group of 50 certificated, high potential trainees has been designed to fill a forecasted short-term departmental management void; initial feedback appears favourable.
• Pioneered initiative of "school-based trainees"-an inventive scheme calculated to lessen the financial impact of training casual staff for peak periods by using and training graduating high school students. An attractive prospect to students, participants are rewarded by an accredited certificate reflecting on-the-job retail training, and the administrative costs are supported by the government.

IT Manager, IT Division
1999 - 2001
Direct Reports: 4 (human resources officers, remuneration and benefits officer, and building manager

Accepted challenge to reverse "damaged" IT division, negatively perceived throughout the organisation as a separate business unit with poor customer service, and a "stubborn" mindset that resisted change. Legacy recruitment practices appeared complex and inequitable, and employee turnover was high. Immediately reengineered processes to reward on merit and recruit in line with company "fit." Cut staff turnover rates from 22% in 1998 to 16% in 2001, and pioneered successful team-building workshops and one-on-one career coaching that instilled a future vision of accomplishment, growth, and prosperity.

PRESENTATIONS AND WORKSHOPS

Created and presented:
• Leadership & Management Development Programs
• Presentation Skills
• Advanced Facilitation Skills
• Effective Communication
• Conflict Resolution
• Recruitment Interview and Selection
• Coaching & Mentoring

PRWRA Gayle Howard - Top Margin Resumes Online - Melbourne, Victoria, Australia 3116 - http://www.topmargin.com - getinterviews@topmargin.com - (61) 3 9726 6694 - (61) 3 9726 5316 fax

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Management • Marketing • Human Resources

Highly articulate and experienced professional with more than 10 years of progressive experience in areas of research, analysis, strategic management and marketing, team building and leadership, and written and oral communications. Effective problem solver with excellent time management and organizational skills.

STRENGTHS

Business & Market Analysis
Project Management
Crisis Prevention & Management
Team Building and Leadership
Time Management
Finance & Budget Administration
Decision-making & Problem Solving
Market Research
Professional Communication Skills

QUALIFICATION HIGHLIGHTS

· Proactive, strategic manager with ability to efficiently manage multiple projects while remaining within time, scope, and cost specification.
· Research, gather, compile, and analyze market, business, and financial metrics to create detailed reports for use in development of effective business strategies.
· Achievement oriented with proven ability to identify and leverage individual and team strengths toward accomplishment of organizational goals.
· Streamline completion of assigned projects through implementation of efficient time management and effective motivation of team members.
· Understand the importance of utilizing and adapt easily to advancing technologies and processes, ensuring subordinates are able to efficiently use new equipment and comply with procedures.
· Employ excellent interpersonal communication skills to manage and maintain client relations and ensure highest levels of satisfaction and repeat business.
· Experienced and successful fundraiser with background in grant research and writing that allow for continuation of and startup of new programs.

PROFESSIONAL EXPERIENCE

Resource Development Specialist, Non-profit Foundation
2002 - present
· Research, prepare, and coordinate development of proposals and grant submission in support of new and existing health and education programs.
· Create and foster business relations with agency and organization representatives engaged in public and private philanthropic endeavors.
· Assist in planning, development, and implementation of rural health care programs and services aimed at improvement and education of target market, while monitoring and ensuring compliance with granting agency specifications.
· Track grant submission status to funding sources, as well as progress of funds received.

Assistant Manager, Rent Right, Inc
2001 – 2002
· Successfully managed client accounts and support, ensuring proper and effective handling of requests, as well as problem resolution and customer service issues.
· Directed activities related to administration of client agreements, payment records and collection, and oversaw assigned personnel.
· Maintained responsibility for management of in-store promotional activities and advertising materials.

Tutor, ABC Tutoring, Inc.
2001
· Encouraged and motivated educationally and socio-economically challenged students to attend and complete secondary education.
· Conducted regular evaluations of students.

Marketing Executive, Internship, Insurance.org
Summer 1999
Analyzed client company’s employee benefits data, as well as market and business data, and assisted in development of marketing strategies.
Assessed and identified needs and created client understand of best practices.
Developed and implemented improved policies and procedures, resulting in improved efficiency and productivity.

Human Resources Assistant, Internship, Sands Petroleum
Summer 1998
Conducted detailed analyses of employee data, assessing and identifying training and skills deficiencies.
Submitted proposals for appropriate employee training programs.
Aided in development of customized Human Resources Computer Application.

Assistant to the Manager, University Hospital
Summer 1994
· Research and analysis work in the Management Engineering department.
· Researched, Redesigned and prepared Discharge procedures.
· Analyzed various data from employees and patients and incorporated the results in reengineering the discharge functions.

EDUCATION, CERTIFICATION & TRAINING

Master of Business Administration in Information Systems - 2001
Any State University
Scholarship Recipient

Master of Business Administration in Marketing – 1999
Institute of Business Administration, Karachi, PK

TECHNOLOGY SKILLS

Microsoft Office 2000 • Macromedia Dreamweaver 3 • Microsoft Project
JavaScript • iGrafx Professional

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS

Expert with Lotus 123, WordPerfect, Microsoft Office and proprietary recruiting software. Provide excellent customer service and maintaining positive client relations. Well adept in public/motivational speaking.

RELATIVE EXPERIENCE

SFB Incorporated, San Francisco, CA
1997 - Present
Consultant Staffing Manager
• Maintained a 95% placement rate.
• Developed and managed recruitment processes.
• Supervised staff of 25 Recruiters and Staffing Assistants.
• Proactively recruited qualified candidates for progressive job requirements.
• Coordinated, organized, oversaw and participated in career fairs, including conducting verbal presentations and interviewing with prospective, contract employees.
• Conducted reference checks and positively identified viable candidates for various work assignments.
• Accurately filled project orders and matched the best candidates with the right skill-sets for job requirements.
• Provided career counseling and effectively motivated consultants on assignments.
• Preparing consultants for successful working partnerships with company clients.
• Served as liaison between consultants, company and clients.
• Positively and expediently resolved consultant/client conflicts.
• Implemented and presided over weekly recruitment staff meetings to maintain professional standards and consistency in the recruiting process.
• Oversaw the structuring and billing procedures by reconciling consultant timesheets with hours worked and projects completed on client work site.
• Assisted with the overall administrative operation of the branch, including office and staff management.

Industrial Financial Corporation, Oakland, CA
1995 - 1997
Regional Supervisor and Recruiter
• Recruited, evaluated, and placed Teller Staff for over 90 branches.
• Trained and supervised Tellers for various branch locations.
• Processed New Hire paperwork and met staffing needs as required.
• Served as Custodian of ATM and Security Operations as well as oversaw and executed Auditory Policies and Procedures branch locations.

The Romanov Spa, Berkeley, CA
1991 - 1995
Personal Trainer & Fitness Counselor
• Received Personal Trainer Certification.
• Provided fitness and nutrition counseling to health club clients.
• Conducting one-on-one training in body sculpturing, toning and proper exercise techniques.
• Educated club members on stress management through exercise and good eating habits.
• Motivated clients to maintain a healthy attitude and sustain their exercise programs and regiments.
• Sold on average 120 memberships per month.

FJK Support Services, Palo Alto, CA
1988 - 1991
Marketing Associate
• Marketing and sales of telecommunications software applications.
• Exceeded sales quota of 25 licenses for telecommunication software programs per month.
• Supervised the distribution and sales of software products.
• Served as liaison between clients and company.
• Positively resolved client issues and answered customer inquiries regarding products and services.
• Assisted Marketing Department with marketing and sales strategies to promote software products.

University Athletic Department, San Francisco, CA
1987 - 1988
Bookkeeper
• Reconciled and maintained billing transactions for 75 accounts.
• Maintained A/R, A/P and General Ledger.
• Inventoried and purchased athletic equipment and office supplies.
• Assisted with scheduled athletic events.
• Provided office management and administrative assistance.

EDUCATIONAL BACKGROUND

Columbia University, New York, NY
1991
Bachelor of Arts, Human Resource Management

SFB Business College, Newark, NJ
1987
Diploma, Office Administration

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Human resources specialist with 8 years of experience in benefits administration, recruiting, and training. Computer skills include Microsoft Office (Word, Excel, PowerPoint, and Outlook), and NS Elite, a benefits database.

Areas of Expertise Include:
• Saving Recruitment Money
• Increasing Quality of Interviewing Process
• Hiring Better Qualified Candidates
• Improving Morale
• Developing Processes to Save Money
• Garnering Higher Levels of Customer Service
• Creating Management Tools
• Producing Improved Communication Lines

EXPERIENCE

Social Security Administration, Houston, Texas
2000 - Present
Benefits Administrator
Manage all benefits administration, recruiting, and training functions within two highly complex departments. Supervise 21 customer service and claims representatives who support the distribution of $67 million in benefits monthly to more than 85,000 clients. Interact with multi-cultural and multi-ethnic participants regarding issues, retirement, disability, and Medicare benefits. Negotiate the release of up to $100,000 in lump sum payments of benefit funds.
• Brainstormed with management staff to develop more appropriate interviewing questions then previously used, which allowed the organization to judge and hire more qualified employees.
• Initiated and orchestrated the use of university web sites for position postings for a less than 1% investment.
• Selected to conduct a presentation on requirements, audit procedures, and ramifications at the Annual Conference of Organizational Representative Payees in April 2002.
• Implemented a sexual harassment prevention training program that focused on liability issues.
• Participated on a 5-member team responsible for the review of central and regional office interpretations of national policy, such as recognizing the negative ramifications of a change in activation date.
• Created various statistical reports that were used as management tools in the decision making process.
• Initiated and implemented employee appreciation breakfasts that recognized excellence, improving morale and providing tools to motivate personnel.
• Improved customer service and allowed the intake group to process more claims by reorganizing the workflow.

Social Security Administration, Houston, Texas
1996 - 2000
Senior Claims Representative
Interviewed clients and determined eligibility, managing a caseload of 100 to 150 active cases monthly.
• Opened the lines of communication between offices by spearheading and serving as editor-in-chief for the first monthly newsletter distributed to 400 employees.
• Developed a formula and co-trained more than 40,000 employees nationwide via interactive video teleconferencing to understand, track, and correctly identify overpayments.
• Received the second most prestigious award, the Deputy Commissioner's Citation, for the above contribution.
• Served as a trainer/mentor for new hires, teaching practical applications and maintaining quality control.

Social Security Administration, Houston, Texas
1993 - 1996
Claims Representative Trainee - Level I and II
Hired within the honors graduate program, which is used by the administration to attract high caliber staff.

EDUCATION

THE UNIVERSITY OF TEXAS AT AUSTIN, Austin, Texas
1992
Bachelor of Science, Speech Communication

AFFILIATIONS

Volunteer/Fundraiser, RONALD MCDONALD HOUSE

PRWRA
Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com