Resumes by Industry: Management Office

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Recent college graduate -- Summa Cum Laude.
• Organized, efficient, and precise with strong communication and liaison skills.
• Skilled in planning and execution of special projects during time-critical environments.
• Decisive and direct, yet flexible in responding to constantly changing assignments.
• Enthusiastic, creative and willing to assume increased responsibility.
• Skilled at solving customer relations problems.
• Effectively able to communicate with customers, staff and management.
• High initiative with strong self-management skills.

RELEVANT SKILLS

• PC proficiency in MS Office applications, Corel WP, Adobe.
• Basic web page design and update.
• Basic accounting and finance.
• Library / File / Internet research.
• Travel planning and coordination.
• Collecting and recording statistical and confidential information.
• Assembling and organizing bulk mailings and marketing materials.
• Data entry and correspondence preparation.

RELEVANT PROFESSIONAL EXPERIENCE

Uniformed Services University, Bethesda, Maryland
ADMINISTRATIVE ASSISTANT - NCC GME OFFICES

Uniformed Services University, Bethesda, Maryland
PROGRAM COORDINATOR - NCC FACULTY DEVELOPMENT COURSE

Uniformed Services University, Bethesda, Maryland
PROGRAM SUPPORT ASSISTANT - NCC GME PEDIATRIC RESIDENCY PROGRAM

EDUCATION

Marywood University
Bachelor of Arts, Communication Arts, Minor: Business
• Graduated Summa Cum Laude.
• Member Delta Epsilon Sigma, Catholic College Honor Society.
• Mentioned in 2000 Edition of Who's Who in American Colleges and Universities.
• George Perry Award for Academic Achievement in Major.
• St. Genesius Medal for hours accumulated in practicum.

PRWRA Corey Edwards - Partnering For Success - Sterling, Virginia 20165 - http://www.Resumes4Results.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

INFORMATION SYSTEMS

• Project Management - software installation
• Operations/troubleshooting liaison for office automation software
• Help Desk support
• Established office processes policies/procedures

TEAM MANAGEMENT SKILLS

• Leader/member of project management teams
• Developed training documentation
• Delegated and monitored assignments
• Performed physician training on CPT-4 coding and documentation requirements

FINANCIAL

• Project cost/benefit analysis
• Budget development and analysis
• Business office liaison during the IDX software installation and conversion
• Developed procedures which improved financial information capture/led to increased cash flow and significant reduction in outstanding A/R

HUMAN RESOURCES / TRAINING

• Employee interviewing, hiring, supervision, evaluation, and discipline
• Created documentation and performed on-site training
• Skill development programs
• Productivity enhancement
• Completed Medicare and Medicaid physician credentialing applications

EMPLOYMENT HISTORY

GET HEALTHY CENTERS, Elgin, Illinois
1998 - Present
Business Office Manager
Established the centralized billing, cashier, collections, and phone inquiry functions for thirteen multi-specialty physician clinics supporting 125 physicians.

FIRST MEMORIAL HOSPITAL, Naperville, Illinois
1985 - 1998
Manager, Physician Receivables
Managed electronic billing, insurance follow-up, and collections of the Emergency and Pathology physician groups' patient accounts.

EDUCATION

University of Michigan, Graduate School of Business
1994
Masters, Business Administration

University of Iowa, Ames, Iowa
1984
Bachelor of Science, Finance

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OFFICE ADMINISTRATOR … OFFICE MANAGER

· Business professional with three years of management/administration experience and 10 years of project management/system analysis experience. Recognized by managers, colleagues, and clients for a high degree of professionalism, customer focus, and attention to detail.
· Able to manage daily office operations, develop administrative policies/procedures, resolve problems, and implement organizational projects and initiatives. Well-organized with the ability to help others become better organized.
· Excellent written and interpersonal communication skills and the ability to relate effectively to individuals at all levels, within and outside of the organization. Analytical with strong critical-thinking capabilities.
· Highly proficient using current business software and tools including Microsoft Office (Word, Excel, Access, Outlook) and QuickBooks Professional. Additionally proficient using MS Project, MS Visio, Lotus Notes, Crystal Reports, and MS SQL Server.
· Core competencies include:
· Accounts Receivable
· Quality Assurance
· Accounts Payable
· Customer Service
· Reconciliation
· Customer Relationship Management
· Record Keeping
· Staffing & Hiring Processes
· Budget & Expense Tracking
· Workflow Prioritization
· General Ledger Reporting
· Database & Contact Management
· Payroll & Payroll Management
· Vendor & Credit Management

PROFESSIONAL EXPERIENCE

CUT ABOVE THE REST LLC – Milwaukee, WI
2003 to Present
OFFICE MANAGER
Managed day-to-day operations for a four-season residential and commercial landscaping/holiday lighting firm with 15 employees. Developed proposals/presentations and assisted with project management/project-expense tracking. Performed human-resource-management activities involving unemployment insurance, benefits, payroll, and new-employee hiring.
· Reconciled four months of overdue payables. Conducted comprehensive vendor negotiations, restored relationships, and developed systems to track future payments and cash flows.
· Improved customer service and relations with existing and prospective customers through professional demeanor and relationship-management techniques (follow-up letters, customer feedback, etc.).
· Selected certified public accounting firm and assisted with preliminary business turnaround activities – position was eliminated as a result of turnaround.

STATE FARM INSURANCE DISASTER RECOVERY FIELD OFFICE – Des Plaines, IL
2000 to 2002
CUSTOMER SERVICE REPRESENTATIVE/SECRETARY (CLAIM ADJUSTING)
Contracted to field incoming telephone calls for new and existing policyholder claims. Obtained preliminary information, offered first-response advice, created/re-opened customer files, and facilitated Claim Adjusters’ caseloads. Entered claim data into proprietary information system; queried database and prepared monthly and ad-hoc activity reports. Assisted with information sharing between field offices and agencies.
· Position was the longest held by a temporary contractor – 26 months

Olive Branch, MS
1999 to 2000
CAREGIVER
Served as primary caregiver to a terminally ill relative.

MARK STEVENSON LLC – Charlotte, NC
1998
PROJECT MANAGER
Performed project/construction management duties for the Owner/Builder of a new restaurant in Downtown Charlotte. Identified tasks, developed priorities, and maintained timetable.

DAVID CORPORATION – San Francisco, CA
1994 to 1997
QUALITY ASSURANCE SUPERVISOR
Established a formal quality assurance infrastructure (including standards, testing, documentation, and customer support) for a software development firm offering risk-management products in a niche market. Sourced, hired, trained, and directed a professional staff consisting of a QA Test Engineer and a Senior QA Project Manager.
· Defined and developed a QA testing methodology for all phases of the software development lifecycle.
· Developed an issue-resolution and call-tracking system in Lotus Notes to record focus-group feedback and monitor technical support calls.
· Led client focus group to gather/analyze product requirements. Assisted with the development of a Windows-based client/server application. Performed manual and automated testing.
· Conducted companywide training on new-product installations. Created end-user documentation.

HEWITT ASSOCIATES – Lincolnshire, IL
1990 to 1993
SYSTEMS ANALYST
Recruited to perform requirements-gathering, timeline determination, design, development, and testing for Pension Administrator ™ software enhancements and fixes. Led joint application development meetings and served as Project Leader for future application releases.
· Assigned to team responsible for the design of software development lifecycle standards.
· Evaluated, customized, and installed version control software.

STEPAN COMPANY – Northfield, IL
1987 to 1990
PROGRAMMER/ANALYST
Analyzed performance of in-house computer system modules – Budgeting, Sales, Order Entry, Production Reporting, and Inventory Tracking. Re-wrote software applications to improve productivity. Performed project management functions (needs analysis, requirements gathering, design, and timeline/budget determination) for application enhancements.

EDUCATION & PROFESSIONAL DEVELOPMENT

BACHELOR OF SCIENCE (Computer Science & Business Concentration) – DePaul University, Chicago, IL
Software Testing & Quality Assurance, University of California Berkeley
SQA TeamTest 4.0 – SQA, Woburn, MA

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Position utilizing solid training, skills, and experience in office administration, records management, and staff supervision, building on over 20 years experience in government and legal settings.

SUMMARY

• Manage full range of administrative and office operations for municipal and court offices, including coordinating schedules, preparing correspondence, generating reports, responding to inquiries, and handling telephone calls.
• Provide administrative support to Justices with responsibility for all clerical and operational activities.
• Demonstrate excellent organizational and time management skills by handling multiple tasks in a fast-paced setting.
• Supervise office support staff and monitor performance to ensure accuracy and efficiency.
• Motivate and assist office staff to achieve maximum productivity.
• Facilitate staff training to improve communication, teamwork, and clerical skills.
• Schedule office workers' assignments to guarantee coverage and ensure work is completed on a timely basis.
• Utilize computer skills in Microsoft Word, Excel, and Access, the Internet, and Windows 2000.
• Receive incoming calls and either address issues or direct callers.

EXPERIENCE

City of Seattle, Seattle, Washington
1998 - Present
Principal Clerk/Typist - Assessor's Office
Provided supervision and training of clerical support staff. Oversaw payroll, annual budget, acquisitions, and accounts/payable. Assisted the public with information and guidance for filing exemptions and grievances regarding assessments.
• Created and implemented an Access program for payroll and an Excel program for accounts/payable, resulting in greater accuracy and efficiency.
• Overhauled database of city residents and improved accessibility to records.
• Assisted in the creation of a sales/receivables computer system.
• Promoted from Justice Court to Assessor's Office.

Justice Court
1990 - 1998
Principal Clerk/Typist
Responsible for all financial aspects of the Justice Court, including serving as Civil Clerk to Judge Schenker. Supervised the clerical staff and trained all new employees. Worked closely with local, State, and Federal police agencies, as well as the District Attorney's Office. Assisted the public with information about functions and procedures of the Justice Court.
• Assisted in the introduction of computer system to expedite reporting to the State.
• Streamlined accounts/payable system and eliminated costly and unnecessary procedures.
• Promoted from Clerk/Typist to Senior Clerk/Typist to Senior Accounting Clerk to Bookkeeper to Principal Clerk/Typist.

Town of Woodlawn, Woodlawn, Washington
1987 - 1990
Court Clerk
Served as Bench Clerk for the Town of Woodlawn Justices. Maintained the Court calendar and prepared all State reports. Managed jury trials from the filing of the complaint until final disposition. Worked in conjunction with all police agencies and the District Attorney's Office.

EDUCATION AND TRAINING

Seattle Community College, Seattle, Washington
1999
A.A.S., Business Administration
Graduated with Distinction

Courses included: Business Organization, Shorthand I and II, Quantitative Business Methods, Accounting Principles I and II, Business Law I and II, Small Business Management, Marketing, Micro- and Macroeconomics, Computer Applications in Business, Principles of Management, Business Finance, Investments, Business Systems, and Business Law

Professional Development training in:
Tactics and Tips in Time Management, Conflict Resolution, Office Ergonomics, Sexual Harassment, Leadership Development, and How to Handle Difficult People

AFFILIATIONS

Court Clerks Association
Spokane Association of Assessing Officers

PRWRA Freddie Cheek - Cheek & Cristantello Career Connections - fscheek@adelphia.net

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Office Professional with 17 years experience in general accounting functions and human resource issues critical to company operations. Noted for organizational, problem solving, management, interpersonal, and communication skills.

AREAS OF EXPERTISE

Office Management
Organize computer data and reports in order for administrative staff to access information. Handle complex issues and multi-task projects in a professional and timely manner.

Finance
Administer employee payroll, company taxes, and maintaining 401-K Plan. Analyze checking accounts for cash flow discrepancies and investigate cash overage/shortages. Authorize petty cash and quick check distributions. Interpret monthly financial statements and researching computer and billing/errors. Handle Accounts Receivable and processing daily bank deposits.

Human Resources
Health and Insurance Benefits Coordinator/Human Resources Facilitator. Coordinate insurance and employee benefits, direct employee questions to proper resource, and negotiate insurance contracts. Use diplomacy and listening skills.

Customer Service and Relations
Use interpersonal and customer relations skills to communicate, relate and offer assistance to employees, vendors and clients. Helpful in finding solutions to problems.

SELECTED ACCOMPLISHMENTS

• Instrumental in reducing company premiums for Workers' Compensation claims through interaction and communications with employees on an extended absence. Worked with designated managers in forming a Safety Committee to reduce Worker's Compensation premiums. Accountable for annual filing of application and assuring compliance with regulations.

• Initiated obtaining applications in the CHIP Insurance Plan for qualifying employees and handled the enrollment and paperwork for the process. Persuaded management to offer Long/Short Term Disability Plans as an employee benefit by researching criteria, interviewing brokers, and evaluating quotes.

• Streamlined policies and procedures to expedite operations within the facility. Improved in-house communications by producing a new membership directory. Assisted in revising employee manual and creating job descriptions for newly formed operational/management structure.

EMPLOYMENT EXPERIENCE

Country Club
1987 - 2001
Accounting/Office Administrator

Country Club
1984 - 1987
Accounts Receivable

SFB Department Store
1976 - 1984
Bookkeeper/Sales Assistant

COMPUTER SKILLS

• Microsoft Word 2000, Excel 2000, and Corel 1998
• Internet and Electronic Mail

EDUCATION

University of Arizona, Tucson, AZ
1977

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Jennifer Hernandez
3045 Avon Road, Springfield, IL 50186 / Tel# (602) 555-2827 Email: jenniferh@myisp.com

Office Manager

SUMMARY

Office Manager with 16 years experience providing administrative, personnel, and customer support. Demonstrated skills include ability to handle multiple projects and assignments, identify improvements to procedures, and supervise the work of others. Skilled in financial operations management, including account reconciliation, employee payroll, and bank deposits. React flexibly to changes in priority and direction, assume increased responsibilities as needed, and motivate other to achieve business objectives.

TECHNICAL SKILLS

· Microsoft Office
· WordPerfect
· Lotus Ami Pro
· Microsoft Outlook
· Corel Draw
· Lotus Notes
· Microsoft Project
· Visio
· Lotus 1-2-3
· Internet Explorer
· Act!
· QuickBooks

EXPERIENCE

WORDSMITH COMMUNICATIONS, Chicago, IL
1998 - Present
Office Manager
Supervised office staff of 12 and managed daily business operations of 120-person publishing firm. Administered employee payroll, company taxes, and maintained 401(k) Plan. Authorized petty cash, check distributions, and bank deposits.
· Recruited, trained, and evaluated office support staff. Mentored new employees on company objectives, business standards, and employee expectations.
· Organized computer data and reports to enable easy access to information. Trained over 20 employees on the use of a new financial records management database.
· Analyzed checking accounts for cash flow discrepancies and cash overage/shortages. Efforts resulted in identifying $15,000 in bank errors.
· Interpreted monthly financial statements and researched computer and billing errors. Identified and implemented process improvements to reduce future errors.

INDUSTRIAL SAVINGS & LOAN, Gary, IN
1994 - 1998
Administrator
Prioritized tasks and supervised a team of five administrative assistants to provide quality human resources and customer relations support. Managed insurance and employee benefits, fielded employee benefits questions, and negotiated insurance contracts. Resolved customer issues and addressed complaints, exceeding customers’ expectations.
· Improved customer relations skills by practicing techniques to exercise diplomacy and employ active listening skills.
· Provided direct human relations counsel, reducing grievances by 25% and improving employee morale and retention.
· Designed and implemented an assimilation and training program for administrative assistants of an acquired financial institution.

COMMUNITY NETWORK FOUNDATION, Skokie, IL
1986 - 1994
Executive Assistant
Provided clerical and administrative support to the Executive Director. Established and maintained filing system, screened telephone calls, scheduled meetings, prepared documents, and drafted business correspondence. Financial responsibilities included recording expenses, processing expense reports, and managing disbursements.
· Installed and maintained computer-based accounting system to manage office finances.
· Coordinated planning and logistics for Foundation’s Board meetings, preparing agendas, minutes, financial reports, and confidential documents for the Board members.
· Reorganized records and files, sending obsolete files to off-site storage to improve utilization of office space.
· Spearheaded office remodeling project to present a more professional appearance, improve space utilization, and streamline foot traffic.

EDUCATION

Bachelor of Arts (Psychology), 1992
Central Illinois State University, Springfield, Illinois

Associate of Arts (Management), 1986
Springfield Community College, Springfield, Illinois

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Seeking a corporate management position in which extensive administrative management and client relations, excellent computer skills, outstanding business communication abilities, and a record of successful accomplishments in previous positions will be of value.

SUMMARY OF QUALIFICATIONS

• Well-developed communication skills demonstrated through training and motivation, extensive public relations, the ability to design and produce effective presentations and proposals, quickly acquiring and teaching technical information, conducting in-depth workshops, group speaking abilities, generation of reports and memos, ability to work well with key clients, project management, marketing campaign coordination, contract negotiations, and focused business communications.
• Knowledgeable in computer operations and applications including IBM-PC, Microsoft Windows 95 / 98, Microsoft Office 2000, Microsoft Publisher, Windows NT Server, Adobe, Act!, as well as use and setup of scanners, laser and DeskJet printers, fax machines, copiers, 10-key, Internet, and e-mail.
• Consistently noted by senior management, staff, clients, and customers for superior detail-oriented management skills, ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to solve organizational problems with innovative solutions.

PROFESSIONAL EXPERIENCE

ENVIRONMENTAL PROFESSIONALS, Deer Park, Texas
1989 - Present
Office Manager
• Responsible for all aspects of office administration and general business operations for an environmental services, emergency spill cleanup, and remediation firm with 200+ employees, coordinated office operations, including client reception, general information services, and answering multi-line phones.
• Supervised an office staff of 10, managed accounts receivable and payable, processed disbursement memos and check requisitions, managed databases of billing / payment transactions, and maintained physical files of bills and receipts.
• Managed all general accounting functions, track banking transactions, madedaily deposits, managed petty cash, track all financial records and reporting, and created monthly projections and end-of-month summaries. Oversaw payroll utilizing a payroll service interface program, including time card approval, calculation of weekly hours for each employee, and maintaining personnel files.
• Coordinated all general record keeping, monthly reports, OSHA review, and accident / injury reports. Additional duties included purchase and setup of PC systems, hardware, and software, company-wide network and troubleshooting, and operation / purchasing of all office equipment.
• Received corporate recognition for successfully moving office to new location in 1997.

JEWEL'S, Houston, Texas
1982 - 1989
Assistant Manager / Trainer
• Assigned to all management duties and served as Acting Manager in absence of Store Manager. Responsible for all aspects of daily store operations, including maintaining Grocery Department standards, implementing scanning registers and pricing, merchandising, shrinkage, and customer and employee safety. Coordinated inventory control, vendor relations, ordering, and special requests.
• Assisted General Manager in scheduling employees and budget control. Additional duties included supervision of front end customer service, scheduling checkers, handling cash and check transactions, counting register, and store closing procedures.
• Directed security, store safe, and receipt of transport deliveries. Supervised cashiers, handled orders, coordinated vendor relations, and developed merchandise displays. Solved customer service issues, scheduled employees shifts and breaks, balanced cash drawers, and completed all necessary paperwork.

FARMER'S INSURANCE, Houston, Texas
1978 - 1982
Insurance Clerk
• Processed Life and Health insurance policies, gathered customer information, collected premiums, and coordinated with agents, underwriters, customers, and management.

SEARS, Houston, Texas
1972 - 1978
Inventory Clerk
• Responsibilities included processing product information, assisting buyers and management staff, conducting inventory, submitting reports, and other duties as assigned.

EDUCATIONAL BACKGROUND

NEW HORIZONS COMPUTER SCHOOL, Houston, Texas
1999
Computer Technical Studies

HOUSTON COMMUNITY COLLEGE, Houston, Texas
1995
Undergraduate Studies

UNIVERSITY of HOUSTON, Houston, Texas
1976
Undergraduate Studies

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Office administration position that will utilize proven office and personnel management, project development, organizational and administrative skills.

SELECTED SKILLS SUMMARY

• Administrative Project Management • Document Organization
• Interpersonal/Vendor Communications • Personnel Training & Supervisory Skills
• Excellent Writing/Proofreading/Editing Skills • Project Development/Implementation
• Word Processing/Document Presentations • Media/Presentation Equipment
• Scheduling/Workflow Management • Multi-task/Detail Orientation

SUMMARY OF QUALIFICATIONS

• Able to responsively interact with clientele and staff to understand and define their specific administrative and communication needs while delivering those solutions through effective office management.
• Experienced in using software applications (Microsoft Word, PowerPoint, Access, and Excel) to create original professional documents, presentations, and reports.
• Outstanding communication skills, especially writing, editing, and proofreading copy.
• Outstanding organizational skills and proven application of these skills in all aspects of scheduling and managing staff under my supervision.
• Ability to coach people in desktop support situations.
• Experienced working in a variety of settings including Legal, Information Technology, Higher Education, and Corporate.

PROFESSIONAL EXPERIENCE

Doyle and Reed Law Firm, Henderson, NC
1999 - Present
Legal Secretary
• Responsible for compiling, typing, proofreading, and revising correspondence and critical legal documents.
• Organize and enter legal scheduling deadlines in the Poyner & Spruill docket system.
• Work with both online and offline documents that are to be prepared for court filing and presentation.
• Serve in an administrative nature, responsible for organizing schedules and legal documents in both file and online databases.
• Process paperwork necessary for the opening of new legal matters.
• Responsible for organizing and scheduling travel arrangements for attorneys, prepare travel reimbursements.

North Carolina University, Chapel Hill, NC
1997 - 1999
Administrative Assistant
• Demonstrated management skills by providing office support for staff in four major divisions.
• Hired, trained, supervised, and coordinated the schedules of twelve student assistants.
• Processed and tracked paperwork and online transactions for purchasing, staff travel & training, and invoice payments in a timely and accurate manner to ensure completion of transactions.
• Managed and coordinated mail distribution, supplies, preparation of large mailings, parking permits & arrangements, office renovations & relocations, and all other administrative functions.
• Set up and managed several email lists.
• Maintained list of all renewable contracts for software licenses, hardware maintenance, and hardware & software support contracts.
• Nominated by my peers for an ATN Employee Recognition Award in the category of Peer Support.

Eastern Baptist College, Enya, ND
1993 - 1997
The LEAD Program
Student Academic Services Secretary (1996 - 1997)
• Worked with adult students in accelerated adult education program for the BS in Business Administration degree.
• Administered Admissions Tests to prospective students.
• Photographed students at class registrations & processed ID cards using QuickTake 150 Digital Camera and PowerBook 150 Computer.
• Tracked and confirmed single course registrations.
• Updated student records on POISE computer system.

General Secretary (1994 - 1996)
• Ensured smooth operation of office functions by purchasing supplies for all departments.
• Created a cataloguing and archiving system for graduates' final research project manuscripts.
• Demonstrated written communication skills by editing various departmental newsletters.

Receptionist (1993 - 1994)
Managed up to twelve incoming phone lines and cared for student and faculty clientele.

Hingston County Community College, Enya, ND
1992 - 1993
English Lab Assistant/Tutor
• Worked with professors to instruct small groups in WordPerfect 5.1, composition, and grammar software programs.
• Conducted formal lab orientation for new students in developmental reading & writing classes.

Octagon, Inc., Falls Church, VA
1992 - 1993
Office Manager
• Provided administrative support for a growing computer sales and service company in the Midatlantic region by managing the accounts payable and accounts receivable functions, tracking account records, and maintaining a customer database and vendor files.

Hildibrand Library, Enya, ND
1990 - 1992
Library Assistant
• Responsible for securing periodicals with sensor strips as part of the library's security system.
• Instructed library patrons in the use of automated research programs such as InfoTrac.
• Circulated and shelved books and materials.

SELECTED SOFTWARE SKILLS

• Windows Operating Environments • CAD/CAM, Requisition Software
• Time Tracking/Invoicing • Word Perfect (all recent versions)
• Advanced Documentation/Legal Research • Microsoft Word, PowerPoint, Excel, Access
• InfoTrac and ERIC Research Programs • Microsoft Publisher
• Database/Data Entry/Schedule Documentation

EDUCATION

WESTERN NAZARENE COLLEGE, Enya, ND
1992
B.A., English
Graduate Studies in Education, 9/95-4/97, GPA: 3.9
Dean's List, Honor Roll, Honor Scholarship, GPA: 3.4

TREVECCA NAZARENE COLLEGE, Travest, TX
1989
Undergraduate Studies in English and Journalism, 8/87-5/89 (transferred to WNC)
Dean's List, Honor Roll, Honor Scholarship, GPA: 4.0

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Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OFFICE MANAGER / CUSTOMER SERVICE / PERSONNEL MANAGER

· Consistently commended for analytical as well as service-oriented aptitude. Design systems and procedures to maximize workplace efficiency and boost productivity. Thrive on challenges; utilize available resources. Knowledgeable regarding current government regulations such as COBRA compliance issues.
· Meticulously manage daily office operations. Able to multi-task and work unsupervised; equally effective as team member/leader. Collect data to make decisions. Resolve customer problems with speed and diplomacy; exemplary speaking and listening communications skills.
· Demonstrate respect for authority and organizational structure. Motivated to quickly learn new skills. Win through patience and resolve.
· Computer-proficiency on Windows and Macintosh platforms and technology skills include Microsoft Office (Word, Excel, Mail, Works), WordPerfect, Lotus 1-2-3, DVI/VDI transcribing systems, digital voice wave interpreter, CAI and V3 systems, Datatrieve, R-Base, ICD9 Coding, Internet research and communication.

PROFESSIONAL EXPERIENCE

Ellwood City Hospital – Ellwood City, Pennsylvania
2004 - present
Boulder Community Hospital – Boulder, Colorado
2001
E-Docs/AVRI Healthcare – Richardson, Texas
2000
American Community Services (ACS) – East Liverpool, Ohio
1992 – 1994
MEDICAL TRANSCRIPTIONIST
· Accurately transcribed dictation for medical doctors and therapists.
· Monitored and delivered requests for urgent transcription projects to meet needs of physician and surgery schedules.
· Recognized for generating superior physician satisfaction by implementing process to deliver files. Boosted efficiency and timeliness by creating ZIP files to deliver documents by email to identified destination.

Tole ’N Trinkets – Volant, Pennsylvania
2003 – 2004
STORE CLERK
· Courteously assist customers in a country emporium with purchase selections. Create attractive merchandise displays. Records show boost in sales of displayed merchandise.
· Designed and installed new landscaping featuring flowerbeds that encouraged customers to visit store. Comments from customers show this strategy worked.
· Took the initiative to reorganize an existing storage room and create a second stock room to accommodate increased volume of merchandise. Facilitated ready access to merchandise and rapid, efficient retrieval for restocking.

State of Ohio, Bureau of Workers’ Compensation – Warren, Ohio
1995 – 2000
CUSTOMER SERVICE SPECIALIST (CLAIMS REP)
· Monitored and investigated workers’ compensation disability and medical claims for compensatory issues to ensure compliance with guidelines.
· Within 24-hours of receipt of notification, initiated minimum 3-point contact by phone with employer, employee, physician and any other party to accurately identify extent of injury and return-to-work possibility. Followed-up to monitor treatments and establish appropriate course of action.
· Coordinated with other divisions (e.g., rehabilitation and medical reps) to resolve problematic issues. Completed reports and maintained detailed diary system of claim activity.

Monroe Health – East Liverpool, Ohio
1993 – 1994
ON-SITE SUPERVISOR, Office of Dr. Kamlesh Aggarwal
· Managed office staff of 8; created schedule to ensure smooth daily operations. Negotiated grievances and improved employees’ job satisfaction by implementing strategies to convey appreciation for their work contributions.
· Communicated any and all vital messages and diagnostic results to physician.
· Produced all billing, ICD9 Coding and coordination of insurance notifications. Improved patient satisfaction and lessened insurance co-pay confusion. Generated appropriate compensation for services rendered.

A. D. Lupariello, MD – Butler, Pennsylvania
1990 – 1992
Mercer Osteopathic Clinic / Dr. Brenton Long – Mercer and Shippenville, PA
1989 – 1990
MEDICAL SECRETARY / TRANSCRIPTIONIST
· Scheduled medical assistants for physician group of five nephrologists in four office locations to ensure proper staffing levels per patient scheduling.
· Streamlined patient scheduling by coordinating appointments and testing on same day. Scheduled appropriate lab and diagnostic testing; facilitated referrals and consultations.
· Accurately and efficiently transcribed medical office chart notes and letters for five physicians to ensure timely availability of records.

Waldman’s Meats, Inc. – New Castle, Pennsylvania
1987 – 1989
EXECUTIVE SECRETARY TO PRESIDENT
· Competently produced correspondence and reports to support president. Screened telephone calls and relayed messages as appropriate.
· Entrusted to manage personnel issues pertaining to pension files, employee personnel files and COBRA compliance issues.
· Filled in as retail sales manager, traveling to customer homes to give demonstrations of meat products. Took orders and enrolled people as home distributors.

Previous experience included Inside Sales and Merchandising Administrative Assistant.

CLEARANCES

State Police Criminal Background Check, Commonwealth of Pennsylvania
Older Adults Protective Services Act Clearance, Pennsylvania Dept of Aging
Child Abuse History Clearance
FBI Criminal Background Fingerprint Check

EDUCATION / TRAINING

Claims Skills Assessment Demonstration, State of Ohio Civil Service Exam
Claims Training, 3-week (off site) coursework
Word Processing Specialist & Clerk
Bureau of Workers’ Compensation Law
Ohio Revised Code classes
Notary Public, 1986-1987
Windows and Excel computer training
Commonwealth of Pennsylvania Real Estate License, 1988

B.S., Human Resources Management, 1993, Geneva College – Beaver Falls, Pennsylvania
Business Coursework:
Clarion University – Clarion, Pennsylvania
Grove City College – Grove City, Pennsylvania
Certificate of Completion, Wilma Boyd Career School – Pittsburgh, Pennsylvania

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Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

· Results-oriented Personal Assistant with experience in public relations, marketing, business administration, customer service, accounting, and customer relationship management.
· Exposure to diverse areas of the entertainment industry.
· Adept in streamlining business processes and increasing operational efficiency levels.
· Instrumental in increasing customer retention and customer satisfaction levels within highly competitive markets.
· Handling financial management functions including general ledger accounting, budgeting, and accounts receivable.
· Proven success in managing operations within fast-paced office environments.
· Comprehensive background in administrative functions including drafting correspondence, filing, and fielding customer inquiries.

PROFESSIONAL BACKGROUND

Dryden Productions – Hollywood, CA; Studio City, CA
1997-Present
PERSONAL ASSISTANT / OFFICE MANAGER
Served as the Personal Assistant for the owner of the company, supporting cash management and bid development. Directed office management functions on a daily basis. Supervised employees in daily job tasks. Coordinated travel itineraries for foreign/domestic travel. Contributed to sales activities including sales reporting.
· Provided high level of administrative support to executives.
· Handled general ledger accounting, financial management, and tax filing functions.
· Worked with business issues involving studios, edit/graphic bays, and remote trucks.

Hyde Corporation – Burbank, CA
1994-1997
CUSTOMER RELATIONS REPRESENTATIVE
Handled credit and collections for an organization specializing in television, film and sound post-production. Served as primary liaison between the organization and corporate headquarters. Participated in accounts receivable and collections functions involving national and international customers. Provided exceptional level of support concerning business administration.
· Managed all aspects of customer relationship management on a daily basis, which resulted in increased customer retention levels.
· Spearheaded the implementation of new accounting software, which resulted in increased productivity levels among employees.
· Supervised and trained employees in daily job responsibilities.
· Researched and resolved customer complaints in a timely manner, which resulted in increased customer satisfaction levels.

EDUCATION

Bachelor of Arts, Communications – Sherwood Oaks College, CA

TRAINING

Team Building, Dun & Bradstreet Collection / Strategy, Women in Management, Film, Editing

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook, QuickBooks

Kristen Coria - ResumesAP@aol.com - http://www.careerparadigms.com