Senior Systems Engineer

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


INFORMATION TECHNOLOGY professional with broad experience in and comprehensive knowledge of computers. Adept in establishing solid business relationships to ensure continuity in operations and optimal learning and support.


• Operating Systems: Win 2000/98/95 and NT 4/2000, UNIX, Digital UNIX, Solaris, HPUX
• Hardware: Fibre Channel, Switches, Hubs, Installations, Tape Library, Raid
• Software: Microsoft Office 2000/1997, Act 2000, Exchange Server 2000, Peachtree


• Systems Administration • Resource Management
• Software Development & Engineering • Rapid Application Development
• Domain Administration • LAN and WAN Administration
• Storage Area Networks (SAN) • Troubleshooting/Problem Solving
• Client Technical Support & Training • Network Attached Storage (NAS)
• Fiber Optics Installation • Cross-Functional Technology Team


• Successfully designed, planned, and implemented the W2K Domain currently in use at Open Systems Solutions. Solely established a company-wide Anti-Virus solution and converted all W98 clients to W2K clients. Installed Dual Raid subsystems & backup server.

• Led the technical effort in the designing and planning of a CRM software package. Implementation resulted in increased management and sales productivity by improving the tracking process for sales leads, timesaving on client issues and preparation of sales statistics/quotes.

• Effectively planned and implemented a software solution which allowed for tracking of technical support requests and documentation via a Web-Based searchable knowledge base.

• Instrumental contributor in the planning and development of a software application that enables Administrators to effectively manage all aspects of a SAN environment.


Computer Systems Solutions
1999 - Present

Computer Systems Solutions
2000 - Present
Systems Engineer
Promoted to Senior Systems Engineer for the Eastern Region in February 2001. Handled all installations of Raid, Tape Library, Fibre Router, and Fibre Switch as well as related software packages as Systems Engineer. Delivered oral and written presentations to sales and technical staff to support the sales effort and installation process for current/potential clients.

Computer Systems Solutions
1999 - 2000
Systems Administrator
Accountable for company-wide W2K Domain, W2K Servers, W98 clients, Unix Servers, LINUX Workstations, and Network Printers. Directed and managed W2K Domain Administration, Backups, User Accounts, and Client Technical Support/Training.

Best Buy Company
1998 - 1999
PC Technician
Provided extensive customer support with both face-to-face and telephone consultation. Successfully setup, diagnosed and repaired personal computers. Assisted customers with both in store and on-site computer setup and software training.


Anytown High School, Anytown, USA
H.S. Diploma

• LSI Logic Storage Systems E Series Raid Systems (September 2001)
• LSI Logic Storage Systems Continuestor Director (September 2001)

• Brocade (9/01)
• Qualstar (8/01)
• LSI Logic (10/00)
• Tivoli SANergy (3/01)
• ACT (8/00)
• Syncsort Backup Express (8/01)
• Sun/Solaris 8 (3/01 & 7/01)

PRWRA Darlene Dassy - Darlene's Dynamic Resumes - darlene@attractiveresumes.com