604 Harmony Lane
Pleasantville, CA 94588
PROGRAMMER • DATABASE ADMINISTRATOR
SAP R/3 BASIS ADMINISTRATOR • SAP ABAP/4 PROGRAMMER •
ORACLE 9i DATABASE ADMINISTRATOR
2003 Graduate with independent work habits, an analytical mindset, and the versatility to resolve multifaceted issues despite the challenges of changing priorities, imminent deadlines, and differing team agendas. Characterized throughout employment and academic life as a self-starter; an individual committed to delivering solutions and possessing the ability to apply complex technologies that translate business needs into a practical reality. Bilingual—English and Chinese (Mandarin).
Masters of Information Technology
Major: Information Systems
Maryland University of Technology
Bachelor of Information Technology
Major: Information Systems
Thailand Technology College
Diploma of Electrical Engineering
Major: Power Electronics
· Oracle Developer/2000 Forms
· Microsoft Visual Studio.NET
· Oracle 9i PL/SQL • Oracle SQL Plus
· Microsoft Office Professional
· SAP R/3 4.6C BASIS Administration
· Microsoft FrontPage
· SAP ABAP/4 Programming
· Macromedia Coldfusion MX, Dreamweaver MX, Flash MX
· ARIS Toolset 5.0
· Microsoft Visio
· Windows NT/2000/XP/ME/98/95
ACADEMIC PROJECT HIGHLIGHTS
The Subject: Case Studies in Enterprise Wide Systems
The “Client”: Maryland Health
The Project: Team project to act as “Business Analysts” implementing SAP Enterprise Buyer Professional 3.0 (EBP)—a web-based procurement solution to be used throughout all state hospitals.
Personally selected by academic supervisors to contribute to a 13-week team project to support Maryland Health’s e-Procurement Proof of Concept pilot project. Working from a framework of existing issues, produced costing and process models encompassing proof-of-concept, business process reengineering recommendations, expected functionality, feasibility of technology for long-term expandability, and forecasted investment returns.
Using ARIS Toolset 5.0 mapped business processes, and gathered data via a series of interviews with cost center general managers, supervisors, and key employees. As appointed Communications and Time Manager for the team, presented meeting minutes outlining issues delegated, discussed, and resolved.
· Volunteered to preside over performance measurement issues. Conducted research and produced recommendations that compared the value of implementing or not implementing EBP functionality.
· Added value by introducing idea to interview vendors for feedback on an EBP implementation. Project managers were delighted with positive responses from Johnson & Johnson and Kimberley-Clark.
· Introduced idea of interviewing other organizations such as Maryland Rail currently implementing the solution to facilitate meaningful exchanges for improved implementation.
· Gathered information from focus group meetings at the Maryland Base Hospital. Collated responses for the Excel-based “Issues Register” offering short-, medium-, and long-term recommendations to concerns raised.
· Presented formal e-procurement solution findings before audiences of 30-plus attendees on two separate occasions.
· Estimated and “sold” the benefits of a new e-procurement solution citing cost savings of 35%.
The “Client”: Investigative Center for Technology Advancement
The Project: Created a web-based survey program for enhanced data collection capacity
The Technologies: Macromedia Coldfusion MX, Macromedia Dreamweaver MX, Microsoft IIS 5.0, Microsoft Access 2002, Adobe Photoshop 7.0, Macromedia Flash MX
Awarded Distinction for this academic project conducted during post-graduate studies. Planned 13-week work schedule complete with project milestones and met deadline for the main program—later adding enhanced functionality.
The program, written in Macromedia Coldfusion MX, consisted of 125 code files, and was designed to function seamlessly with most internet browsers. Processing was performed primarily on the server side.
· Transformed expensive and protracted mail-based data collection method, with a faster, cheaper web-based base survey instrument that was “instant” and accessible to a global audience.
· Software enabled the surveyors to insert, modify, and delete survey questions; monitor responses via graphical presentation; monitor average time taken by respondents to answer the survey; import email addresses and send invitations, thank-you notes, and reminder messages; export data in a variety of formats, and alter surveyor permissions.
ASIA INTERNET PTE LTD, Thailand
Technical Support Executive
High-pressure helpdesk call center environment, assisting customers with Internet connectivity issues across multiple operating system platforms.
· Deflected atmosphere of staff discontent by displaying a positive attitude, and initiating ideas that served to boost personal productivity and circumvent the outdated and unsynchronized computer environment.
· Boosted personal productivity by using own laptop; an idea that elevated call rates by 30%. Improved productivity decreased customer-waiting times by 30 seconds, lowering the levels of customer dissatisfaction.
· Consistently surpassed call targets of 45 to 55 calls per shift by average of 30 to 35%.
MINISTRY OF CIVIL TECHNOLOGY, Thailand
Assistant Electrical Engineer
Two-month industrial attachment during electrical engineering studies. Designed ISO standard electrical and power systems for major buildings including fire alarm placement, lighting, speakers, power switches, back up generators, and more.
THAILAND ARMED FORCES
Unit Intelligence Clerk
· Represented army unit in the annual Army Half Marathon
· Selected to attend training exercises with defense force representatives of Singapore and Indonesia.
· Awarded “Company Best Shot”
· Gold Award for all physical fitness tests
· Conducted course to trainees
Gayle M. Howard -firstname.lastname@example.org - Top Margin - http://www.topmargin.com