Resumes by Industry: Management Project

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS SUMMARY

· Thrive in high-pressure, variety-oriented environment. Valued team player who keeps others on task.
· Focus on results. Effectively identify and resolve problems using creativity and available resources. Tackle tough problems and follow through to satisfactory conclusion.
· Identify community resources available to public. Interact positively with a wide range of people of various ages, cultures and socio-economic backgrounds.
· Noteworthy organizational skills. Drive for correctness ensures accuracy in managing records.
· Prioritize workload and multi-task; flexible to changing priorities. Direct in approach to discovering information. Make objective decisions after analyzing data. Consider ramifications of decisions.
· Knowledgeable in computer operations, e.g., MS Word and Excel; Internet research and communication.

EMPLOYMENT HISTORY

Mercer County Housing Authority – Sharon, Pennsylvania
2003 – Present
ASSISTANT PROJECT MANAGER
· Work on site to assist Community Manager in managing operation of 150-200 units in housing project(s) with tasks related to occupancy cycle, resident relations and project administration. Tasks include: inspect areas daily and report repairs needed; maintain file records; distribute notices to residents; perform move-in and move-out apartment inspections; calculate and update rents; prepare activity report to be submitted to supervisor; update resident data in computer network; supervise maintenance personnel, etc.

Community Counseling Center – Hermitage, Pennsylvania
2003
EMPLOYMENT RESOURCE SPECIALIST
· Challenged to teach groups of 3-7 people with criminal history or mental health issues who were ordered by court to attend sessions on the process and procedures in finding jobs, e.g., how to look for jobs, fill out applications, prepare résumés, identify skills and the importance of attitude and communication skills.
ON-CALL RESIDENTIAL PROGRAM WORKER
· Supervised residents with mental health issues living in group homes. Monitored medication compliance, assisted with meals and bed checks, provided conversation and problem resolution. Documented activities.

Olympic Area Agency on Aging – Aberdeen, Washington
2002 – 2003
CASE MANAGER
· Managed caseload of 70+ clients and 100 caregivers. Contacted clients, families and caregivers in person, by mail and by telephone to gather information and perform assessments for services. Determined client eligibility for state funded programs, e.g., COPES, MPC. Authorized services, e.g., home delivered meals, care givers, visiting nurses, environmental modifications, etc.
· Provided referrals for other community services, e.g., mental health, senior companions, etc.
· Assigned tasks to support staff. Collaborated with other community members and collateral contacts.
· Diligently documented all activities, e.g., phone calls, visits, etc.

Behavioral Health Resources – Olympia, Washington
2001 – 2002
LIFE SKILLS INSTRUCTOR
· Taught life skills classes to groups of 6 adults with mental health diagnoses. Maintained records and completed daily documentation per regulations. Monitored medications.

Stolz Computers – Olympia, Washington
1992 – 1994
ACCOUNTING ASSISTANT
· Accurately prepared bank deposits and delivered to bank. Managed AR using Great Plains accounting software. Entered data in Excel for daily sales recap. Performed inventory, shipping and receiving tasks.

COMMUNITY CONTRIBUTIONS

Daycare Assistant, Brenda’s Babies, 2003
Worked 10 hours per week; taught preschool children how to use the computer.

Comprehensive Development Plan, 2001
Participated in workshops to give input to plan in City of McCleary, Washington.

Playground Project, 1999
Wrote grant and participated in group to place order and install equipment.
Solicited marketing funds for City of McCleary, Washington

Girl Scout Leader, Pacific Peaks Girl Scout Council, 1997 – 1998
Prepared weekly projects and lessons for group of 5-6 year-old girls in Aberdeen, Washington.

Parent Volunteer, 1994 – 1995
Assisted teacher with 12 students in classroom of co-op preschool.

CERTIFICATION / CLEARANCES

First Aid • CPR • Child Abuse and Background Checks

EDUCATION / CONTINUING EDUCATION / TRAINING

Coursework toward M.A., Education, starting October 2004
City University – Vancouver, Washington

Counseling coursework toward M.A., Educational Psychology, 2003 - 2004
Slippery Rock University – Slippery Rock, Pennsylvania

B.A., Social Sciences, 2002
Washington State University – Pullman, Washington

23 credits in Accounting, 1991 – 1993
South Puget Sound Community College

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Professional with over 10 years experience in cost estimating, cost control, and project management. Proven record of success analyzing all aspects of a project or area of responsibility, investigating and determining if monies are being spent appropriately, improving the estimating process for actuals, reducing expenses, and improving the efficiency of operations. Additional responsibility gained in marketing, public relations, and employment management.

EXPERIENCE

The Romanov Agency, Houston, Texas
1995 - Present
Cost Estimating and Project Control Coordinator
Coordinate offshore drilling projects, with responsibility for analyzing and controlling costs, scheduling projects, procurement of materials and equipment, and reviewing contracts to control costs. Interact with engineers, project managers, schedulers, and cost controllers. Apprise corporate office in London with drilling production and progress reports. Report to the Project Services Director, the Vice President of Projects, and the President. Received two promotions in three years.
• Coordinate a $176 million project that is reimbursable.
• Manage a $156 million project, the first mini-tension leg platform facility in the world, on schedule. Produced marketing video that was presented to shareholders and investors.
• Handle cost control and scheduling for two additional projects with budgets between $15 million to $25 million and $250,000 in daily expenses per project.
• Oversee process that measures non-production time and develops a performance report on past projects, including industry averages.

Geo Consultants, Houston, Texas
1988 - 1995
Project Coordinator
Managed all activities within the Laboratory. Developed the business plan, analyzed profits and productivity, developed cost analysis and break-even analysis reports, developed annual reports, performed market research, developed marketing strategies and marketing material, educated physicians and their staff regarding services, and purchased all supplies and equipment. Supervised temporary and full-time employees.
• Initiated and created the first business plan and first annual report.
• Created statistical databases used by senior management to compare Baylor to their competition and subsequently reduced turnaround time by more than 17%.
• Improved visibility by designing direct mail campaign with a targeted audience, creating marketing brochures and materials, and networking with physicians to provide education on service benefits.
• Wrote and implemented a computer network user's manual and improved the training process.
• Implemented an employee productivity measuring system that increased efficiency and improved sampling turnover time.
• Hired as a research technician in the Clinical/Research Laboratory.

EDUCATION

UNIVERSITY OF HOUSTON, Houston, Texas
1991
Masters, Business Administration
GPA: 3.6

SAINT MARY'S COLLEGE, Notre Dame, Indiana
1988
Bachelor of Science, Biology

COMPUTER KNOWLEDGE

• Microsoft Windows 98, Microsoft Office (Word, Excel, Access)
• Expedition, Primavera, WordPerfect for Windows, Lotus
• QuatroPro, Paradox, MacDraw, MacPaint, CricketGraph
• Aldus Persuasion

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

COMPUTER SYSTEMS: SENIOR ENGINEER MANAGER - DEVELOPMENT

MSEE with almost 20 years of experience in computer systems development for IBM. Continuously promoted and challenged through team leader and department manager positions. Currently Senior Engineer Manager for a 25 person group specializing in high-end storage subsystems. Creative, conscientious and quickly adaptable leader who develops strong working relationships and sets standards for other employees.

Eager to take on new challenges with a company in the Western/ Mountain states, ideally in an electronics/ computer systems development/ project management/ coordination role. Position would have a focus on creativity and innovation balanced with speed to the market.

CAREER EXPERIENCE

IBM, STORAGE SUBSYSTEM DIVISION (SSD), Rochester, Minnesota
1980 - Present
Senior Development Project Manager

1995 - Present
Project Development Engineer Manager
Manage 25 engineers/programmers/technicians in high-end development department. This 2000 employee IBM SSD site develops subsystem storage devices for low-end to high-end computers. Handle all aspects of people development and management. Develops, administers and tracks department budget.

People
Assignment and resource allocation
Hiring of new graduates and experienced candidates
Daily and annual reviews and feedback
Salary and raise administration
Recommend and support training needs
Resolve personnel issues

Projects
Handle project updates, interface and presentations
Test strategy, design and planning
Product schedule and key dates definition
Inter-site product test coordination and management
Allocation of resources
Problem management and resolution
Tracking, analysis and recommendations

• RESULT: Led RAMAC 3 attachment to the 3990 mod 6 controller to an on-time, successful release. As Test Manager/Focal Point, coordinated over 25 test systems and 30 test engineers/programmers/technicians. Consistently resolved problems, balanced and allocated resources, orchestrated critical path deadlines that included daily planning. Also reevaluated test strategies, conducted release analysis, and followed up on future release design, planning, and scheduling. Additionally, prepared and presented project status reports and presentations.

• RESULT: Led development of a SCSI to ESCON converter that allowed SCSI files to be stored on a 3990 mod 6 subsystem to an on-time, high quality release despite delays. Overcame challenges created when internal issue caused project to start late with 4 less people than planned for. Tightly managed 10 test systems and 9 test engineers/programmers/technicians. Instituted daily strategy meetings and applied rigorous test and resource balancing to meet critical path demands. Successfully negotiated for 1 additional temporary resource. As Test Manager/Focal Point, resolved problems, conducted release analysis, and followed on release design, planning, and scheduling. Kept management apprised of project progress through series of reports and presentations.

• RESULT: Selected to be on several project review boards due to broad perspective and technical and management skills. As Product Development functional representative, help develop all facets of product life cycle for review of the Integrated Product Development Board. Also chosen as Product Change Board functional representative for the latest high-end DASD Products. This technical board has responsibility of intervening and approving any tentative changes in a project's charter. Additionally, selected to be the Sensitive Parts Coordinator to control handling and access procedure for high value or proprietary products.

1992 - 1995
Advisory Engineer

1989 - 1992
Staff Engineer

1988 - 1989
Senior Associate Scientist
• RESULT: Led team to automate optical library testing. Automation software and scripts were picked up by optical drive/library engineering team for testing of code bring-up. As the Test Coordinator and Team Leader, ensured that over 3000 lines of PC application code were designed, developed, coded and debugged. The application automated and enabled unattended optical library and drive testing. This allowed the department to continue test efforts on schedule with reduced resource and overtime hours.

• RESULT: Led team to create attachment of SCSI optical library device driver for AS/400. As Team Leader, ensured team designed, coded, debugged, and delivered 10,000 lines of high quality code on schedule.

• RESULT: Wrote over 6000 lines of code used for AS/400 ROS BATs and boot loader. Code was completed on schedule with high quality. At system power on or adapter reset, these SCSI adapter firmware functions performed device interface hardware verification and loaded the adapters operating system.

1983 - 1988
Associate Engineer/Scientist
• RESULT: Developed microcode for attachment of tape to IBM System 36 with excellent quality and completed project before due date. Coded, debugged and delivered 5000 lines of microcode.

• RESULT: Designed, developed and executed System 36 model 5364 PC application compatibility tests on schedule. Completed over 30 PC application test scenarios.

• RESULT: Trained programming and engineering students at Brigham Young University to develop and execute over 15 application tests to support System 36 model 5364 PC application compatibility tests.

University of Minnesota
1983
Masters Thesis, MSEE
• RESULT: Created and demonstrated an operating system for the Masters Board. Helped design, code, and debug a multi-tasking operating system that consisted of over 8000 lines of code. Additionally designed, wired and tested memory expansion circuit that was integrated into the computer system used to develop the operating system.

• Previous employment included 3 years as a Sales Manager, and positions as a business equipment installer and a telephone installer and repairman.

EDUCATION

Ohio State University, Columbus, Ohio
B.S., Psychology

University of Minnesota, Crookston, Minnesota
MSEE in Electrical and Computer Engineering

SPECIALIZED TRAINING

MANAGEMENT
• Team Leadership
• IBM Manager Training
• Negotiation
• Export Regulations

PROJECTS
• Project Management 1 & 2
• Self-directed Work Team
• Creative Thinking

DEVELOPMENT
• Market Driven Product Development
• New Product Introduction Process
• IBM Product Cycle

TECHNICAL
• Data Communication Protocols
• Introduction to Communication Systems
• Real Time Software Analysis
• PC Interfacing
• Software Development Quality Workshop
• AS/400 IOP Design and Architecture
• Structured Design Techniques with Excelerator
• Linear Products Technology

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Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

INTERNATIONAL IT PROJECT MANAGER
~ TEST LEAD ~ CRM SPECIALIST ~

Versatile IT project manager, test lead and CRM specialist, expert in driving multimillion-dollar projects globally and consistently meeting key program deliverables. Acknowledged for integrity, high professional standards, and “grace under fire.” Customer-service orientation, “big-picture” vision, and sensitivity to the bottom-line combine usefully to deliver projects stamped with a characteristic blend of detail, and cost-effectiveness. Inspired by the power of assembling talented, self-directed teams, and passionately committed to sustaining robust, streamlined systems that respond to business objectives. Persuasive and entertaining public speaker—expert in “working an audience.” Perform well under pressure; a productive, positive leader sharing in team successes.

Professional strengths include:
Ÿ Project Design, Scope, Management & Rollout
Ÿ Advanced CRM Environments
Ÿ Strategic Planning
Ÿ Marketing Concepts
Ÿ Change Management
Ÿ Productivity Enhancements
Ÿ International Consultant
Ÿ Multimillion-dollar Support Systems
Ÿ System Architecture
Ÿ Information Systems
Ÿ Budget Management
Ÿ Automated Testing
Ÿ Multi-site Team Management
Ÿ Computer & Marketing Consultancy
Ÿ Process Improvements
Ÿ Cost Containment
Ÿ Revenue Generation

Multilingual: English, French, German, Dutch, and Spanish.

TECHNOLOGY & PROJECT SNAPSHOT
· Distinguished for pioneering efforts as the only individual in a department of 70 to have initiated training sessions in a new topic that aided productivity and team connection.
· Won reputation for defining exact position of project progress and capacity to pinpoint costs at each project phase. Developed successful “You can’t manage what you can’t measure” philosophy.
· Flawlessly executed multiple regional releases of the CRM solution—URSA as project manager for Agilent Technologies. Coordinated complex global implementation, each with separate budgets, resources, and timelines juggling the technological and cultural issues inherent in facilitating worldwide projects.
· Reengineered CRM application, cutting synchronization times by 87.5% and delivering an ROI of $3M annually. Project successes prompted business to request same core functionalities across Asia, Japan, and the USA.
· Appointed Test Manager to “Fusion”—a multimillion-dollar ERP project integrating service management into an existing SAP solution. Previous failed attempts placed significant pressure on the multi-disciplined team—each with diverse agendas, to deliver on time and to specification. Defined a clear testing strategy that successfully straddled European and US east/west time zones, acted as project interface, created unique and efficient processes, and pioneered the Fusion-specific mini-test environment—a low cost solution that assured interruption-free testing considered crucial to successful project deployment.
· Pioneered a sophisticated Excel dashboard that collected and summarized test data from 40 separate spreadsheets in mere seconds. The process was acknowledged as the cornerstone of precise testing progress reports.
· Supervised test areas from integration, regression, and error handling, to boundary application, shakedown, and customer facing documents.

EMPLOYMENT NARRATIVE

AGILENT TECHNOLOGIES, California, USA
2000–Present
Project Manager / CRM Specialist / Test Lead & Manager
Transitioned as an influential change-agent internally, continuing to direct major projects on a worldwide scale, while simultaneously reengineering processes and driving improvements for a leaner, and more productive and cost-effective operating infrastructure with renewed quality focus.
Reversed inherent complacency towards expenditure blowouts, by instituting leaner and measured strategies for hiring contractors, and ensuring the best value from quality suppliers.
Contributions & Results:
· Assembled global team of independent contractors from Japan, Europe, and USA to deliver multiple CRM releases worldwide to 3500+ customers. Decision became the catalyst in steering the project rapidly across all regions—cutting 50% from proposed single-location timelines.
· Collaborated on management team defining the company’s future worldwide CRM strategy, encompassing formal standardized processes.
· Built successful case for eliminating a costly, yet technically inferior software vendor’s contractor from the team mix; reinforced the cost and productivity advantages to management of a multi-site team to counter the challenges of different time zones and cultures.
· Flawlessly executed multiple regional releases of the CRM solution—URSA. Coordinated complex global implementation, each with separate budgets, resources, and timelines to strict budgets and deadlines, juggling the technological, cultural, and people issues inherent in facilitating worldwide projects.
· Overcame the URSA integration with the company’s largest and most complex Oracle ERP system worldwide considered a “moving target.” With mismatching Oracle data for CRM, intense challenges were overcome through creative project realignment and stretching budget funding to tackle the initial 30-day continuous data extraction process.
· Positioned application as a genuine global CRM solution by refining the URSA code libraries. Refined the levels of dependencies on available ERP data, splitting project to key components that were delivered within tight deadlines.
· Conducted “MindMapping” training sessions to groups of 40 in the US and Singapore. Sessions aimed to align increases in efficiency through understanding knowledge management.
· Conquered productivity issues surrounding the demands of an expanding user base calling for one-screen data views, and improved response times. Enhanced the CRMs ease of usability by reengineering the application GUI for call center agents and field engineers. Cut synchronization times by 87.5% and delivered a ROI of $3M annually prompting business to request same core functionalities across Asia, Japan, and the USA.
· Intervened to reverse stalled project negatively impacted by multiple disparate consulting organizations, lack of project leadership, and insufficient internal staff. With no comprehensive testing approach, disjointed teams efforts were customary. Collaborated on design, development and test model, and personally redefined the structure of the testing organization.
· Devised comprehensive quality assurance standards and guidelines ensuring all software components were authorized and agreed upon formally.
· Assumed Test Lead/Management and interface role on “Fusion”—a resurrected multi-million project aiming to integrate service management into Agilent’s existing SAP system. Previous stalled attempts placed renewed pressure on the team to devise a solution that integrated the existing Siebel front-end with the SAP ERP back-end for greater operational effectiveness and enhanced customer satisfaction. Delivered first release testing with no significant escalations or defects post go-live.
· Devised a mini-test environment—a low cost solution that co-existed with the fully integrated test environment, yet benefited by its independence to circumvent interruptions.
· Built consensus and established common protocols between diverse and complementary project groups both in Europe and the US. Produced unique and efficient processes, planned the logistics of cross-country communications, and produced a web-based handoff application and sophisticated Excel dashboard that provided ‘real time’ reports. Presided over integration, regression, error handling, boundary application, shakedown, and customer facing document testing.

POINT INFORMATION SYSTEMS, Wellesley, USA
1998–2000
Implementation Consultant
Rapidly won reputation as the highest revenue-generating consultant in the USA, personally producing $US375K in 12 months, and boasting the most billable days (242).
· POINT Consultant for Hewlett Packard, presiding over $US1M year-long performance benchmarking and quality assurance project as part of the international CRM application rollout in Europe and Asia servicing 650 users. (Synchrologic, Citrix, and Oracle). Succeeded in producing a creative, low-cost software solution that resolved performance issues permanently—despite the complexities of assessing the application’s performance from three diverse perspectives of call center agent, field engineer, and Oracle DB. Outstanding service, combined with on budget, on time delivery, prompted a firm offer of permanent employment.
· Analyzed performances and benchmarked project, directing the implementation and rollout of a $US1M Object Oriented CRM application project catering to 450 call center agents within a leading US-based insurance company, Liberty Mutual while navigating a “minefield” of pre-existing political issues.
· Stabilized CRM “bug” for Liberty Mutual producing screen losses in quotation and order screens. Upgrade to newer middleware components resolved issue that had caused frustration over many months.

INDEPENDENT CONSULTANCY, Antibes, France
1994–1998
IT Business Analyst
Shaped strategies to position small- and medium-sized companies for growth. Analyzed business infrastructures, philosophies, and anticipated market expansion, delivering recommendations across areas of system architecture, hardware/software purchasing, and IT/internet training. Projects were typically brief, and all were produced on time, on budget, to specification.
· Increased revenues through the direction of well-conceived and executed marketing programs.
· Trained personnel in the nuances of “Accelerated Learning Strategies” for improved performance and productivity.

ANDERSEN CONSULTING, Sophia Antipolis, France
1992–1994
International Consultant
· Directed team of 8 on $150M project for Argentina’s largest oil company. Led implementation of X.25 network integration with AS/400 architecture, terminal connections, and satellite communications.
· Engineered the conceptual client/server architecture design for ISCOR in South Africa.
· Presented client/server technology training at the company’s global Center for Professional Education in St. Charles, USA.
· Collaborated on the development of the company’s 5-year strategic technology plan.

PRIOR ENGAGEMENTS
· GSI, Paris, France (1990–1991). International Consultant
· IBM, European Headquarters, Paris, France ( 1987–1989). System Analyst

EDUCATION

Bachelor of Science
Hogeschool Zuyd University of Professional Education, The Netherlands
Mathematics | Management | Information Services
Technical University, The Netherlands
Certified Practitioner in NLP • Certified Instructor for Tony Buzan
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROJECT MANAGER / PROGRAMMER - ANALYST - MAINFRAME & LEGACY APPLICATIONS

Comprehensive project management experience in the design, coding, testing, implementation and support of application computer systems. Demonstrate successful track record for completing diverse range of projects for high profile Fortune 500 companies. Proficient in managing integration, upgrade, and consulting projects, directing multiple priorities and generating innovative strategies to meet and exceed corporate objectives. Experienced in close interactions with key management, internal customers/users, and multi-site locations of client companies. BA Degree. Areas of strength and skill sets include:

• Team Leadership • User Requirements Assessment • System Analysis
• Coding • Unit Testing • Integration Testing
• Regression Testing • User Documentation • System Enhancements

• Hardware: IBM 3090, IBM 308X, IBM PC and Compatibles
• Software: COBOL2, DB2, QMF, SPUFI, CICS Command Level, BMS, Intertest, Unitech ACR, CEDF, TSO/ISPF, OS/MVS JCL and Utilities, VSAM, IDCAMS

CAREER HIGHLIGHTS

MARTIN CORPORATION
1993 - Present
Lead Project Manager / Principal
[Specializes in customized legacy applications. Also provides counsel to other computer consulting firms]

Provide full range of consulting, programming, and systems analysis services for various client companies. Proactively develop business by preparing and presenting proposals, writing statements of work, and building client relationships. Representative projects have included:

A+ International, Inc.
2002 - Present
• Contracted to assist start-up computer consulting company in various business operations. Processed all government forms for incorporation and registration to the federal and state governments. Wrote articles of incorporation and filed with the Secretary of State office. Established all accounting and payroll procedures.

Consolidated Commerce Solutions (CCS)
2000 - 2002
• Centralized Credit Card Processing System for National Jewelry Stores: Hired by CCS (leading, diversified finance company) to code programs and JCL, to incorporate centralized system for all National Jewelry stores into production processing. The application reported statistics of credit card processing and loaded DB2 database tables through COBOL programs. Guided 6-member team through all aspects of coding, unit testing, integration testing of new programs (database loading; reporting) and system enhancements, utilizing COBOL2, DB2, and JCL. Developed all user documentation. Results: Deployment of application facilitated new revenue stream: credit card fees, generated as a percentage of high-ticket retail sales.

Blue Cross/Blue Shield
2000 - 2000
• Production Jobs & Program Processes: Supervised staff of 2 programmers who coded programs and Unitech ACR software rules and items to balance output totals between production jobs and programs, for multiple business applications. Oversaw all aspects of coding, unit testing, and integration testing of new programs and enhancements. Prepared all user documentation. Technologies: COBOL2, JCL and Unitech ACR software. Results: This project culminated in successful confirmation of process accuracies.

Village of Elk Grove
1999 - 1999
• Y2K Remediation Project: Served as Lead Analyst, supervising team of 8 programmers, conducting regression and compliance testing of primary applications used for the City's daily business operations. Utilized COBOL2, DB2, Hyperstation, and JCL. Results: Enabled all systems to function properly upon changeover to the Year 2000.

Commonwealth Edison
1998 - 1999
• Customer Billing System: Developed new and enhanced existing programs in a system that monitored customers' electricity usage and compiled records for downstream production of customer bills. Technologies used: COBOL2, DB2 and JCL. Results: System currently produces bills for all ComEd customers.

Amoco Oil Company
1994 - 1998
• HR Applications: Supported CICS and batch production systems, for an hourly employee payroll system, a manpower scheduling system for refinery employees, and an absentee reporting system.
• Federally Mandated Reporting System: Developed EDI maps using IBM DataInterchange and front-end COBOL2 programs, for this federally mandated system that reported on gasoline properties produced by Amoco's refineries. Results: Developed and deployed technology, supporting system that was in compliance with federal requirements, which prevented significant financial penalties to Amoco.

Spiegel
1993 - 1994
• Check Approval System: Created a system to approve customer payments by check. Functions included data input via keyboard and scanner, transmission of data to check approval agency through telephone lines, receipt of approval/declination from the agency, and maintenance of data on DB2 tables. This system utilized COBOL2 CICS programs in an IBM MVS environment. Additional technology used in development included MICR check scanners, COMPSEE Wedge data interpreters, and Zebra printers. Analyzed, coded and tested programs, communicated with outside vendors to insure proper operation of the various products used, and supervised 2 consultants throughout all project phases. Results: Implementation of this program accelerated the check approval process and saved the company significant labor hour costs, because sales associates no longer needed to manually call in for authorizations.

Trans Union
1993 - 1993
• Government Consent Decree Compliance: Implemented enhancements to CICS and batch systems to comply with a government consent decree. Results: Deployment of these enhancements has successfully facilitated 100% accurate reporting of credit histories, because of embedded procedures that prevent legitimate credit history deletions from erroneously reappearing in credit files.

OTHER CONSULTING ASSIGNMENTS

Amoco Oil Company
1987 - 1993
• Payroll System: Participated in development of payroll system, serving all U.S. refineries. Designed, coded, and tested COBOL2 programs that accessed and updated DB2 tables through cursor processing for employee information and payroll transactions. These programs interfaced directly with AION knowledge base modules. Testing included use of the "EXPLAIN" function to evaluate DB2 call efficiency. Guided development effort to automate the deduction of variable union dues from employees' checks. Coded and tested COBOL2 CICS transactions, accessing DB2 tables, for display and real time updates. The batch portion of system runs on an IBM 3090 under OS/MVS/XA. The CICS portion runs under CICS/XA. Maintained CICS system tables for development and QA regions, including installation of new products and update with new versions of previously installed software. Results: Completed project at 1/5 budgeted cost, saving the client $200,000 for union dues check deduction segment.
• Inventory Control and Purchasing System: Analyzed, coded and tested both enhancements and new development to an inventory control and purchasing system for 6 refineries. This project involved both COBOL CICS and batch programs, accessing VSAM data files. Included significant contact with user personnel to establish requirements and obtain approvals.

Wickes Furniture
1986 - 1987
• Payroll Program: Designed and coded commission subsystem to create payroll transactions for nationwide store sales associates. The subsystem accepts time-card data, transacts calculations based on sales dollars & employment factors and creates transactions for input to an M&D HR system. Communicated with payroll department personnel in several store locations to gather user requirements and learn internal accounting procedures. Results: This national system is currently being used to date, 2004.

Arizona Department of Insurance
1985 - 1986
• Coded and tested CICS Command Level transactions to accommodate entry of personal data for individuals applying for real estate licenses. Mainframe access was accomplished by remote dial-up on personal computers, and involved inquiry and update of VSAM datasets.

EDUCATION

Chubb Institute of Technology
1985
Business Administration
Data Processing Instructor (problem analysis, program design, COBOL, and OS Job Control Language)

University of Illinois, Urbana, Illinois
Bachelor of Arts, Psychology / Economics

Chubb Institute of Technology
1984
Certificate of Programming

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Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HIGHLIGHTS

· Ten years meeting planning experience.
· Strong interpersonal and organizational skills in a multi-task customer service environment.
· Work well as a team leader/member applying the principles of continuous quality improvement.
· Proficient in working with operating systems, office suites, personal information managers, Web page authoring programs, graphic layout, faxing and accounting programs.

EXPERIENCE

Independent Contractor, Washington, DC
1998 - Present
Sole Proprietor in establishing and managing meeting based contracts.
· Developed effective systems for accomplishing project goals, in the context of convention planning, to meet client project timeframes and outcomes successfully.
· Provided contracting services for meeting/event locations, external vendors and catering.
· Created and administered an in-house convention database and process to organize convention registrants and payments, concurrent sessions, food and beverage arrangements, audio visual needs for presenters, and meeting room setups.

SFB and Associates, Washington, DC
Manager of Meetings and Technology, 1995 - 1998
Senior Manager with full responsibility for the strategic planning, budgeting, implementation and management of a trade association's convention and technology functions. Managed four annual conventions, MIS and Internet activities.
· Enhanced internal and external conference operations to deliver a consistent profit while exceeding membership expectations.
· Directed the development and implementation of a new convention registration system that maximized attendee customer service and the organization of registration data.
· Managed computer consultant, convention staff, volunteer recruitment and hired temporary convention employees.
· Coordinated all microcomputer hardware/software installations and maintained association's Internet Web site.

SFB and Associates, Washington, DC
Manager of Meetings, 1995 - 1998
Manager responsible for pre-site and on-site and post convention planning and management of all association-sponsored conventions. Handled site selection, contract negotiation and signing, conference brochures, staff management, registration set-up and implementation and acted as point of contact for industry salespersons and vendors.
· Supervised and managed two 400 person conferences from agenda creation, speaker recruitment, brochure publication, hotel specifications and staff/resource allocation management.
· Successfully introduced a new budgeting process to the association.

Maxwell Management, Alexandria, VA
Manager of Conventions and Exhibits, 1992 - 1995
Supervising manager for association's annual conference consisting of 1,500 people, 120 exhibiting companies and 50 concurrent sessions. Responsible for all outside vendors, site selection, contract negotiations, program layout, advertising and logistics.
· Attained consistent growth in exhibit space and revenue through developing and implementing exhibitor recruitment/retention programs and by coordinating sales agendas.
· Increased annual conference attendance for two consecutive years through a combination of direct mail programs, fax broadcasting, trade-out advertising and brochure design.
· Maintained year-round contact with conference exhibitors while exploring new relationships with industry vendors, suppliers and advertisers to ensure support of the association in the future.
· Spearheaded in-house registration policies, procedures and database development.
· Increased advertising revenue 200% by creating a marketing program targeting past and current exhibitors.

EDUCATION

University of Virginia, Richmond, VA
B.A., Liberal Arts

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Meeting Planning - Conferences - International Events- Fund-raising - Golf Tournaments

Creative professional with expertise in all aspects of successful event / program planning, development, and management. Excel in managing multiple projects concurrently with strong detail, problem solving and follow-through capabilities. Demonstrated ability to manage, motivate and build cohesive teams that achieve results. Sourced vendor, negotiated contracts and managed budgets. Superb written communications, interpersonal and organizational skills. First-class client relation and teaming skills. Proficient in Access, Excel, PowerPoint, Outlook, MS Project, Publisher, MeetingTrak and Corel WordPerfect.

EVENTS MANAGEMENT EXPERIENCE

Conferences / Meetings / Program Coordinator

• Centers for Disease Control and Prevention/Office on Smoking & Health Tobacco Control Training& Technical Assistance Project
• Health & Human Services Department's Administration on Children, Youth and Families Grant Review Contract
• Food and Drug Administration
• Centers for Disease Control and Prevention/National Center for Health Statistics
• National Library of Medicine
• Housing & Urban Development Grant Review Contract
• CSI National Seminar Series
• CSI 1995 & 1996 National Conventions and Exhibits

PROFESSIONAL EMPLOYMENT

Manning and Associates, Arlington, Virginia
1997 - Present
Logistics Manager

Baker and Baker, Inc., Arlington, Virginia
1994 - 1997
Senior Conference Coordinator

National Association, Washington, D.C.
1993 - 1994
Assistant Coordinator

EDUCATION & CERTIFICATION

VIRGINIA POLYTECHNIC INSTITUTE & STATE UNIVERSITY, Blacksburg, VA
2001
B.S., Exercise, Minor: Psychology
Go Members Inc. MeetingTrak Certification

Certified Meeting Professional (CMP)

PROFESSIONAL AFFILIATIONS

• Meeting Professionals International
• Logistical Committee
• Educational Retreat Committee
• Member Services Committee
• Community Outreach Committee
• Connected International Meeting Professionals Association (CIMPA)
• DC Special Olympics, Volunteer
• Hands On DC, Volunteer
• SPCA of Northern Virginia - Volunteer

PRWRA Corey Edwards - Partnering For Success - Sterling, Virginia 20165 - http://www.Resumes4Results.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Meeting Planning • Conferences • International Events • Fund-raising • Golf Tournaments

Creative professional with expertise in all aspects of successful event / program planning, development, and management. Excel in managing multiple projects concurrently with strong detail, problem solving and follow-through capabilities. Demonstrated ability to manage, motivate and build cohesive teams that achieve results. Sourced vendor, negotiated contracts and managed budgets. Superb written communications, interpersonal and organizational skills. First-class client relation and teaming skills. Proficient in Access, Excel, PowerPoint, Outlook, MS Project, Publisher, MeetingTrak and Corel WordPerfect.

PROFESSIONAL EXPERIENCE

Meeting Planning Management
Planned and coordinated government, association and private conferences, meetings, events and fund-raisers. Coordinated all conference activities, workshops, meetings, tours, and special events. Trained, directed, and supervised teams to accomplish goals. Saved $72,000 on most recent meeting.

• Team Leader coordinated 10-26 annual workshops for Centers for Disease Control and Prevention.
• Coordinated 2001 National Conference on Smoking and Health. (2000 participants)
• Organized 6,000 participant national annual conferences.
• Coordinated Global Scholarship Pre-Conference Training for 200 third world participants.
• Developed and supervised education sessions at CSI's 1998 National Convention.
• Directed CSI's National Seminar Series.

Meeting Coordination

Team leader coordinated production, distribution, and grading of exam materials. Supervised registration and tracking of continuing education units. Negotiated hotel and vendor contracts. Prepared and administered budgets. Arranged all on-site logistics, including transportation, accommodations, meals, guest speakers and audiovisual support. Consistently come under budget for each meeting planned.

• Developed and maintained 5,000-person database.
• Developed, promoted, and implemented CSI's National Certification Program.
• Managed logistics for a Regional Pacific Training in Guam.

Fund-Raising

Team player in the development, promotion and implementation of membership and retention programs for BUILD-PAC. Coordinated PAC fundraising events. Supervised high-donor club fulfillment benefits. Provided updated donor reports.

• Coordinated 2 PAC fundraising golf tournaments.

EVENTS MANAGEMENT EXPERIENCE

Centers for Disease Control and Prevention
1994 - Present
Conferences / Meetings / Program Coordinator
• Health & Human Services Department's Administration on Children, Youth and Families Grant Review Contract
• Food and Drug Administration
• Centers for Disease Control and Prevention
• National Library of Medicine
• Housing & Urban Development Grant Review Contract
• CSI National Seminar Series
• CSI 1995 & 1996 National Conventions and Exhibits

PROFESSIONAL EMPLOYMENT

CORPORATE SCIENCES, Rockville, Maryland
2000 - Present
Senior Conference Specialist

ROCKVILLE CONSULTING GROUP, Arlington, Virginia
1997 - 2000
Logistics Manager

CONSTRUCTION SPECIALISTS ASSOCIATION, Arlington, Virginia
1994 - 1996
Senior Conference Coordinator

NATIONAL ASSOCIATION OF PIPE WELDERS, Washington, D.C.
1994
Assistant Coordinator of Education Programs

EDUCATION & CERTIFICATIONS

VIRGINIA POLYTECHNIC INSTITUTE & STATE UNIVERSITY, Blacksburg, VA
1993
B.S., Exercise, Minor: Psychology
Go Members Inc. MeetingTrak Certification - 2001
Certified Meeting Professional (CMP) - Pending Jan. 2002

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Project Coordinator, Staff Assistant, Data Analyst, Membership Manager.

SUMMARY OF QUALIFICATIONS

• Organized, efficient, and precise with strong communication and liaison skills.
• Skilled in planning and execution of special projects during time-critical assignments.
• Decisive and direct, yet flexible in responding to constantly changing assignments.
• Able to coordinate multiple projects and meet deadlines under pressure.
• Enthusiastic, creative and willing to assume increased responsibility.
• Attention to details and strong follow through.

SPECIAL SKILLS

• Language: Fluent in Spanish.
• Computer: UNIX, VMA, Lotus Notes, MS Office, Word Perfect, SPSS 8.0, ESRI.
• Certified in radiation safety.
• Experience with medical terminology.
• Database development.

RELEVANT SKILLS

Office Administration
• Collecting and recording statistical and confidential information.
• Assembling and organizing bulk mailing and marketing materials.
• Data entry, with exceptionally fast typing and related Office Administration activities.
• Organization specialist, able to ensure smooth and efficient flow of functions.
• Progressive experience in office management, scheduling, and support services, data analysis, and research collection.

Customer Service
• Extremely sociable and able to put visitors at ease.
• Excellent verbal and written communication skills.
• Highly skilled at solving customer relations problems.

EDUCATION

George Washington University, Washington, DC
Masters, Public Administration

University of Pennsylvania, Allentown, PA
B.A., Sociology

RELEVANT PROFESSIONAL EXPERIENCE

The Hispanic Medical Group, Washington, DC
Public Health Data Analysis/NHMA Membership Coordinator

VA Healthcare Corporation, New Haven, CT
Administrative Practicum

George Washington Univeristy, Washington, DC
Graduate Assistant in Continuing Education

Brecht's Department Store, Pittsburgh, PA
Polo RL Specialist

Emerson and Dillon Law Firm, Pittsburgh, PA
Law Clerk

PRWRA Corey Edwards - Partnering For Success - Sterling, Virginia 20165 - http://www.Resumes4Results.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS SUMMARY

Award Winning Six Sigma Black Belt Process Improver with excellent problem solving capability. Known for strong leadership and motivational skills that consistently produce positive change. Innovative methods have improved efficiency saving company $200,000 annually. Skilled at completing projects within tight timelines. Demonstrated ability to communicate clearly. Adept at statistical analysis.

PROFESSIONAL EXPERIENCE

Doyle Environmental Services, Nashville, TN
1996 - Present
Process Improver
• Solved process related problems in an expeditious manner with skilled trades and colleagues.
• Improved current assembly process to maximize through-put, uptime and yield.
• Completed P.V.B. Equilibration Project. Utilized and installed additional equipment to stabilize process. This increased productivity saving company $200,000.00 annually.
• Collaborated with team to devise plan which eliminated defects in windshields.
• Refined procedure to improve process control and quality of mirror mounts.
• Improved internal communications by posting daily and month-end production records on communication board displayed in production area.
• Continually monitor, interpret and assess productivity data.

FJK International Inc., Nashville, TN
1993 - 1996
Technical Representative
• Designed equipment.
• Quoted and supervised mechanical installation.

Manning Manufacturing, Inc., Memphis, TN
1990 - 1993
Production Associate
• Assembled suspension parts .
• Painted, assembled, inspected and packaged units.

AWARDS

Gold Team Recognition Award for Windshield Delamination Reduction
Throughput Improvement Award

SPECIAL TRAINING

Lean Manufacturing: 8 Step Problem Solving: (Describe, Analyze, Prioritize, Determine Activities, Predict, Re-evaluate, Standardize, Recognize Success)

Forms of Waste: Overproduction, Unnecessary Processing, Transportation, Wasted Motion, Time Excess, Inventory and Defects

Foundations: Team Development, Roles in Team, Team Charters, Fishbone, Pareto Chart, Check Sheets, Histograms, Flow Charting, Run Charts, Meeting Agenda Forms

QS 9000 Project Management Course
Managing Employee Performance Training
Industrial Lockout Procedure Training

COMPUTER SKILLS

• Auto CAD 12, MP2 5.0, Micro Station SE, Windows 95, 98, 2000, Microsoft Office, Internet, E-mail

EDUCATION

Six Sigma Black Belt Training, 1998
Mechanical Engineering Technology, 1996
Industrial Mechanic (Millwright), 1990

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Versatile self-starter offering a solid work history in responsible administrative and project support roles.

QUALIFICATIONS

• Extensive background reflects a dynamic and highly-dedicated professional, effective in providing quality assistance that meets departmental, project and management needs.
• An excellent communicator and team player who can build positive and productive relationships with management, peers and staff.
• Well-organized and detail-minded, with the ability to handle a variety of tasks in a timely and efficient manner.
• Conscientious and resourceful; always willing to share knowledge and information with others.
• Additional skills in leadership, initiative, troubleshooting and follow through.

EXPERIENCE

AMERICAN SOCIETY, Chicago, IL
1989 - 2003
CLINICAL DEVELOPMENT

Project Assistant - Assessment Publications Group
Regarded as a key support person in the department, with primary focus on the preparation, production and distribution of materials for CME (Continuing Medical Education) quality assurance projects. Position demanded significant attention to detail, as well as basic editing and proofreading skills and the ability to work under pressure.

Demonstrated willingness to perform beyond assigned job duties to keep operations running smoothly. Took on added responsibilities during reorganization and, previously, to ease workload of operations manager. Performed multiple projects simultaneously and consistently within due dates. Facilitated computer conversion to minimize disruption in workflow.

Earlier positions held at ASCD:
Database Assistant - ASCD Press
Secretary - ASCD Press
Secretary - Education Department

PRIOR WORK EXPERIENCE
Executive secretarial, secretarial and customer service positions.

EDUCATION

CHICAGO CENTER FOR CONTINUING STUDIES, Chicago, IL
Certificate in Basic Manuscript Editing

MAYFIELD COLLEGE, Chicago, IL
Accounting Course

COLMAN BUSINESS SCHOOL, Fullerton, MD
Business Courses

OTHER

Successfully managed a 27-unit apartment building for ten years.

TECHNICAL SKILLS

Experienced in MAC and PC environments
Proficient in Word, Excel, FileMaker and Adobe Acrobat
Working knowledge of PowerPoint
Proofreading and editing skills

PRWRA Cathleen M. Hunt - Write Works - 4315 North Central Avenue - Chicago, IL 60634 - http://www.writeworksonline.com - cathleen@writeworksonline.com - 773.283.6525 - 773.283.6535 fax

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

Public Speaking Skills / Team Player / Analytical Skills
Management Skills / JLPT Level 4 Holder

Active and outgoing sociology graduate equipped with project management, sales, public relations, and administrative skills. Comfortable working with people from diverse backgrounds and nationalities. Supported daily expenses partially through temporary employment. Willing to travel and relocate.

EDUCATION

NATIONAL UNIVERSITY OF SINGAPORE (NUS)
(Expected) May 2004
Bachelor of Social Sciences Honors, Sociology
Double Major in Geography and Sociology
Thesis Topic: Beauty on the Cutting Edge: Cosmetic Surgery in South Korea
Proposed various applicable conclusions to important issues through analysis of information based on interviews conducted with more than ten South Koreans (based locally and abroad) and other secondary sources.

Activities
NUS STUDENTS' UNION INTERNATIONAL RELATIONS COMMITTEE
2000-2001
Project Coordinator
Planned and launched special events catered to international students in Singapore, including International Students' Night, Chinese New Year Festival, and Deepavali. Managed multi-national team of 10-15 members from Malaysia, Indonesia, Mauritius, Philippines, and Vietnam as one of three project coordinators. Contacted bus companies and coordinated bus transport to event venues. Educated international students about local cultures by arranging bus tours and functioning as tour guide.
· Resolved heated conflicts among members by calming down involved parties and alleviating tense atmosphere.
· Improvised by securing SBS public buses when private buses were unavailable for Deepavali event.

VICTORIA JUNIOR COLLEGE (VJC)
1999
'A' Levels

Activities
VJC GEOGRAPHY SOCIETY
1998 - 1999
Member
· Played instrumental role in creation of first "Green Map" in Singapore by marking out locations with natural environment along East Coast Beach. (Map sold in various parts of Singapore.)

PROFESSIONAL EXPERIENCE

JAPAN TOURISM BOARD (JTB)
2002 - 2003
Tour Guide (assignment-based)
Introduced Singapore's history and tourist attractions to groups of 10-20 Japanese high school students despite facing significant language barrier. Designed half-day tour schedules and held accountable for all areas of students' activities including buying meals and booking tickets. Completed five assignments with JTB.
· Successfully recovered misplaced belongings of student by launching three-hour search with help from Sentosa monorail personnel. Gained understanding from teachers of Japanese students by communicating situation to them.

VALUEPRO MANAGEMENT
2002
Sales Promoter (two months)
Promoted ABN AMBRO's Ladies Card to public at manned booths. Maintained image of company by projecting professional image despite tough working conditions.
· Qualified prospects and met all sales quotas through constant application of sales fundamentals.

SPARKS PLANNER
2001
Event Coordinator (one month)
Sourced customers for events in corporate sector and government bodies through telemarketing. Provided support during events by assisting in manning booths and ushering.
· Developed and polished public relation and telephone skills during tenure.

SHELL HOUSE
2000
Covered administrative duties of department for shipping and petroleum multi-national corporation, including data entry and mail processing. Relayed important information to captains out on sea.

AWARDS AND HONORS

Academic
GCE 'O' Level Academic Achievement
1997
Edusave Merit Bursary
1996
Edusave Scholarship
1995

Sports (Table-Tennis)
Fourth Position, National School Championships
1998-1999
East Zone Team Colors Award
1998-1999
Gold medal, 'B' Division Zonal Team Championships
1997
Bronze medal, 'B' Division National Team Championships
1997
Silver medal, 'B' Division National Team Championships
1996

LANGUAGE / COMPUTER SKILLS

· Fluent in English (speak, write) and Mandarin (speak, write). Holder of Japanese Language Proficiency Test (JLPT) Level 4 certificate.
· Proficient in Word, Excel, and PowerPoint.

Teo Boon Sin - boonsin@topnotchresumes.com.sg - http://www.topnotchresumes.com.sg

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Senior-level Management Professional
Communications • Project Management • Marketing
Client Services • Finance • Investment

Articulate and innovative executive offering more than 12 years’ progressive experience and Master’s Degree in Business Administration to cutting-edge organization. Possess knowledge of and ability to comply with SEC regulations, as well as specifications and guidelines of the OSHA and EEOC. Build and foster productive and efficient workplace environment, utilizing proactive management processes and exceptional team building and interpersonal communication skills.

Strengths

Strategic Marketing
Interpersonal / Business Relations
Business Operations
Personnel Management
Written / Verbal Communication
Account Management
Product Development
Banking & Finance
Budget Administration
Strategic Alliances
Project Management
Media Presentations

Experience

Manager of Project Management and Implementation,
ABC-XYZ Corporation
2003 – Present
· Consistently interact with Vice Presidents and Assistant Vice President of Operations, ensuring continued communication.
· Maintain responsibility for project administration and implementation, management of shareholder media, administration of DST Desktop products, and TA2000 reporting.
· Maintain responsibility for inventory control and material, supply, and vendor relationship management related to printing services.
· Directed activities of team that successfully rolled out asset allocation and internet products to 2500 advisors.
· Researched and coordinated workflow and system upgrades aimed at reducing costs and improving productivity.
· Spearhead, present, and develop / implement innovative new processes and procedures to manage costs, improve productivity and efficiency, and enhance bottom-line profitability.

Project Manager, Data Networks, Major Telecommunications Company
1999 – 2003
· Managed implementation process for 40+ ongoing projects, ensuring successful, on-time completion, while maintaining compliance with all scope and cost specifications.
· Effectively interacted with customers, end-users, and technical support, ensuring proper configuration and installation of frame relay / private line data networks. For example:
· Directed all activities related to installation of Whole Foods data network at more than 200 sites, nationwide.
· Consulted with CIOs to coordinate internal resources, line carriers, and cost, scope, timeline, and milestone specifications.
· Received awards three months in 1999-2000 as top project manager in the Kansas City Office.

Sr. Client Service Representative, International Finance Corporation
1997 – 1999
· Assigned to management of Fortis Funds account, providing support in areas of business practices and DST systems to create effective data solutions, based upon client’s operational activities and needs.
· Initiated daily contact and developed business relations with corporate representatives.
· Coordinated and oversaw implementation of DST system enhancements, and manage multiple projects.
· Evaluate client’s business model to develop cost effective solutions for enhancement of efficiency and productivity.
· Liaised with DST internal department representatives to coordinate activities and achieve success.

Team Coordinator, Finance and Investment, Inc.
1995 – 1997
· Developed and fostered team of 5 highly-qualified personnel capable of supporting assigned and following projects through to successful completion.
· Managed multiple projects and successfully achieved milestones, ensuring projects complied with all cost and scope specifications.
· Participated in the interview and hiring process for new employees, maintaining responsibility for training and development of new hires.
· Key member of project team selected for conversion of proprietary systems to DST Systems.
· Team received “Key Honors Award” for superior service in the mutual fund industry two consecutive years.

Mutual Fund Representative, Delta Funds
1993 - 1995
· Promoted to Senior Mutual Fund Representative based on merit of work performance.
· Managed multiple, specialized tasks for processing and taking inbound calls from brokers and shareholders.
· Trained and supported new associates.

Assistant Manager in Charge of Operations, Fast Food Company, Inc.
1992
· Supervised store’s daily operations, including 15 personnel, staff training and scheduling, problem resolution, inventory and loss control, and preparation of cash deposits.

Military Service, United States Marine Corps Reserve
1987 - 1993
· Achieve rank of Non-Commissioned Officer: responsible for maintaining personnel records for entire unit.
· Supervised team of 6 subordinate personnel.
· Built, monitored, and motivated administrative team that was awarded a Meritorious Mast for work in preparing for troop movement to Desert Storm in 1990.

EDUCATION

Master of Business Administration
Dillan University – 2003

Bachelor of Science in Business Administration
Any State University – 1991

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

Program and Project Manager with 12 years experience in product engineering, manufacturing engineering, and quality engineering. Strength in mechanical engineering with analytical and problem solving skills. Direct cross-functional teams including design, manufacturing, purchasing, quality, and application. Oversee program management, product design, and manufacturing process development. Handle product/process development from design concept to market introduction.

PROFESSIONAL HIGHLIGHTS

- Streamlined manufacturing processes and reduced product costs by instituting improvements in product design.
- Acted as project leader for across-the-board IACV endurance study including directing design improvement team.
- Headed design and process improvement team for GEN-I IACV RTV application project including identifying design problems, improving service from suppliers, and introducing effective manufacturing processes.
- Increased annual savings by $330,000 by developing a cost-effective pattern recognition system that eliminated mixing of incoming materials.
- Introduced new welder design, which generated annual savings of $341,000.
- Coordinated new product design validation team consisting of three engineers and two technicians.

EMPLOYMENT BACKGROUND

Highland Corporation, Somerville, New Jersey
2001 - Present
Project Leader
Direct development team for high volume transceiver products including design and manufacturing processes. Manage all aspects of project.
• Served as project leader for automated laser safety test equipment design and implementation, which resulted in a 400% increase in testing processes.
• Developed automated die attach process, yielding a tighter process control, process throughput increase of 500%, and a $300,000 reduction in equipment costs.
• Formulated component loading mechanism that produced increase in functionality.

Ferndale Corporation, Cheshire, Connecticut
1997 - 2001
Project Manager
Served as program manager for air control valve development project including design phase through market introduction. Examined and diagnosed product failures mode. Supervised six engineering team members including job tasks and quality assurance.
• Led product validation failure analysis project.
• Managed product engineering support and new product development for all European customers.

Zane Company, Kokomo, Indiana
1993 - 1997
Advanced Manufacturing Engineer
Served as company cost improvement committee representative. Managed $750,000 wire bonding equipment purchase and reduced machine downtime by 45%. Analyzed design options and budgets. Headed improvement team for assembly process and identified crower design flaws. Identified and implemented superior welder electrode material, reducing welding process downtime by 40 minutes per shift.
• Developed and installed laser measuring system to eliminate manual inspection process, realizing annual savings of $100,000.
• Reduced scrap rate by 44% due to a new design with different materials.
• Designed and implemented closed loop temperature control system for wire bonding process, which reduced bonder's downtime by 65%.

Zane Company, Kokomo, Indiana
1990 - 1993
Product Assurance Engineer, Electromechanical HVAC Control Modules
Devised validation test plans and test equipment. Managed new product testing. Purchased and installed robotic test equipment for automotive environmental testing.
• Conducted design review, validation testing, and design approval for electromechanical HVAC control module project.
• Established requirements for new product validation tests.

EDUCATION

Albertus Magnus College, New Haven, Connecticut
2000
M.S., Management

Kettering University, Flint, Michigan
1990
Bachelor of Science, Mechanical Engineering

PRWRA Kristen Coria - ResumesAP@aol.com - Accounting Paradigms

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

TEAM LEAD • PROJECT MANAGER • SENIOR STRUCTURAL ENGINEER

Highly respected, dynamic professional demonstrating expertise and broad ranging experience in structural and mechanical systems maintenance; finite element analysis, complex 3D and simple 2D models; elastic, elastic plastic, dynamic, heat transfer and buckling analysis; and strong structures engineering and design experience. History of accomplishing exceptional change management practices to achieve cohesive, productive teams, increased efficiency and reduced expenditure, and improved client relationships. Consistently recognized by management for outstanding technical, interpersonal, leadership and communication skills. Vital ability to thrive in high stress environments.

CORE STRENGTHS & CAPABILITIES

· Organizational Performance & Productivity
· Strategic Direction & Procedures
· Written & Oral Communications
· Dynamic Team Building & Leadership
· Change Management
· Rapid Problem Solving & Decision Making
· High Stress Challenging Environments
· Complex Engineering
· Client Relationship Management
· Trainer & Motivator
· Vital Team Member
· Project Design & Management
· Interpersonal Expertise
· Public Speaking & Presentations

TECHNICAL SKILLSET

Software Applications:
Microsoft Word, Excel, Project, Access, PowerPoint; eMatrix; MSC.Nastan; MSC.Patran; HKS Abaqua, CATIA; Solidworks
Operating Systems:
Windows; SGI IRIX; UNIX
Programs:
C++; Fortran; AWK; MSC PCL

PROFESSIONAL EXPERIENCE

BOEING AUSTRALIA – RAAF, Amberley, Qld
2003 to Present
F-111 Airframe Systems Team Lead
Received rapid promotion from Senior Structures Engineer after one month. Charged with implementation of proactive change management strategies and direction and motivation of team of structural and mechanical engineers, systems technicians and technical assessors responsible for all engineering and logistics aspects of RAAF F-111 airframes, fuel, environmental control systems, hydraulic and flight control systems and including RAAF 707 tanker/transport mechanical systems engineering support.
Accountable for F-111 fleet in-service management planning and strategies; all aspects F-111 structural integrity management plan; and compliance with RAAF airworthiness regulations. Lead team of 32 in the management of numerous multi-million dollar F-111 upgrade and running system projects and development and implementation of procedures to ensure long-term F-111 viability. Manage day-to-day staffing matters including hiring, training, performance plans and reviews and disciplinary issues. Coordinate sub-contractors. Exercise full team budget and resource accountability. Maintain excellent personal and team relations with RAAF personnel. Liaise with Strike Program Manager and other project managers to ensure accurate resources.
Unique Challenge:
Challenge:
Inherited a team that was fragmented and lacking motivation resulting in low morale, severely reduced productivity, inability to meet deadlines and poor client relations.
Action:
Rapidly assessed environment and implemented more open style of management ensuring ease of access, guidance and advice, and assertively leading and motivating by personal example. Encouraged ownership by allowing decision-making power where appropriate and consolidated broad range of team experience and expertise to form a cohesive unit.
Result:
Outstanding turnaround was rapidly achieved resulting in a team demonstrating strong, committed work ethic, harmonious and productive environment, active participation in identifying strategies to increase efficiency and reduce costs, and able to consistently meet all deadlines. Achieved greatly improved level of communications between team members and clients.

Selected Achievements:
· Recipient of Instant Recognition Award for rapid identification in F-111 wing fatigue test failure resulting in grounding of entire fleet. Implemented diverse strategies to ensure rapid short-term fleet recovery and long-term capability.
· Increased aircraft safety and availability and recognized significant time and revenue savings through development of specialist work group of aircrew and engineers.
· Hold engineering authority for F-111 airframe design changes and logistical authority for airframe and mechanical systems design changes.
· Established tools to track and measure improvements in engineering efficiency.
· Member of Boeing Australia Structural and Mechanical Systems Engineering Process Council with responsible input into setting relevant policies and developing new processes throughout Boeing Australia.
· Receive outstanding senior management feedback and reviews as dynamic leader and excellent company representative.

AEROSTRUCTURES TECHNOLOGIES PTY LTD – Melbourne, Vic
1997 to 2003
Project Manager / Principal Engineer – F-111 (2000 –2003)
Full management accountability for all F-111 related activities and direction of numerous RAAF F-111 projects. Functioned as company’s Principal Engineer for Finite Element Analysis. Key team member responsible for achieving one of the best finite element capabilities in Australia.
Developed aircraft external and internal in-flight loads and specifications to assess aircraft structural integrity. Advanced company procedures for conduct of finite element analysis and trained engineers. Supervised up to 10 personnel and assisted in hiring and performance reviews. Developed relevant short and long-term resource requirements. Conducted F-111 running system engineering tasks, investigation into effects of AGM-142E standoff missile on continued structural integrity of F-111C, and others.
Selected Achievements:
· Managed $2 million F-111C Strain Survey designed to establish stress capabilities and maintenance methodologies to ensure government stated planned withdrawal date.
· Grew client base from one major account to five through exceptional degree of customer service, dedicated hard work and demonstrating outstanding technical competence and value for money. Established dedicated staff to meet increasing work load.
· Developed specifications serving both RAAF and the company governing all fatigue related engineering.
· Consistently achieved early promotions and ranking higher than peers. Received senior management feedback as energetic, dynamic and technically astute engineer.

Senior Engineer – Lockheed Martin Tactical Aircraft Systems (LMTAS) (1999 – 2000)
One of only 5 engineers selected to travel to Lockheed Martin, Texas, USA, for 18-month duration to commence development of in-country expertise when Australia became sole operator of the F-111.
Requested by RAAF to be posted to LMTAS while under F-111C Sole Operator Program. Undertook construction of F-111C Internal Loads Finite Element Model. Gained high degree of exposure to F-16 and F/A-22 fighter aircraft construction environment and developed further in-depth understanding of design progress from conception to manufacture.
Selected Achievements:
· Vital member of 3-man team to construct F-111C Internal Load Finite Element Model using OEM (Original Equipment Manufacturer) supplied data. This major project involved the construction of geometric surfaces using CATIA, meshing of geometry, property assignments, debug of the FEM and application and balancing of representative in-flight aerodynamic load cases.
· Collaborated on the development of external aircraft loads and certification of crack growth software currently used on RAAF F-111 aircraft and USAF F-16, F/A-22 and JSF (F-35).

Senior Engineer –PC-9A Fatigue Test / F-111 Program (1997 – 1999)
Promoted to Senior Engineer in charge of the conduct of Aircraft Fatigue Data Acquisition System calibration of fleet PC-9A aircraft involving specification of external test loads and design of test rigs. Developed RAAF documentation and procedures for managing testing activities.
As Engineer on F-111 SOP accountability included correlation of F-111C Wing Pivot Fitting FEM with measured strain data, elastic plastic analysis of stiffener runouts and investigation into the effect of removal of boron doublers from the F-111C Wing Pivot Fitting upper plate.
Selected Achievement:
· Collaborated on development of optimized stiffener runout profiles, subsequently implemented on RAAF F-111C fleet.

Engineer – AMRL PC-9A Fatigue Test (1997)
Developed Finite Element Models for fatigue damage sites, repair designs and the running of the OEM supplied loads model of the PC-9A. Executed all modeling in conjunction with OEM engineers.
Selected Achievement:
· Developed software in FORTRAN77 and FORTRAN90 in support of test loads development utilizing monitoring and fatigue analysis.

AERONAUTICAL AND MARITIME RESEARCH LABORATORY (AMRL)
– Fishermans Bend, Melbourne, Vic
1996 to 1997
Contract Engineer
Employed as vital team member for F/A-18 International Follow-On Structural Test Program. Areas of accountability included interpretation of measured strain data; implementation of OEM finite element models; development of F/A-18 fuselage load equations.
Selected Achievements:
· Developed and implemented finite element models for the F/A-18 aft fuselage for loads and stress analysis and developed repairs for F/A-18 fatigue test article.
· Wrote software for data health checking for high speed buffet data recording on F/A-18 IFOSTP.

BECA SIMONS PTY LTD – Melbourne, Vic
1994 to 1996
Mechanical Design Engineer
Recruited as new graduate with responsibility for design and analysis of high-pressure piping, design of tanks and pressure vessels, and static and dynamic analysis of engineering systems using finite element analysis. Prepared tenders and conducted bid evaluations. Wrote equipment specifications.
Selected Achievements:
· Designed and oversaw construction and installation of large storage silos, and piping and pump arrangements for the Australian Paper M4 paper machine upgrade at Maryvale, Latrobe Valley.
· Participated in the design of the new M5 paper machine at Australian Paper Maryvale, Latrobe Valley.

AUSTRALIAN ARMY RESERVES – Rifle Company
1990 to 1996
Achieved Section 2IC with command of 9 men.

QUALIFICATIONS

BACHELOR OF ENGINEERING: MECHANICAL & COMPUTING (1994)
MONASH UNIVERSITY – Melbourne, Vic
Graduated with 2nd Class Honors

Leading & Managing People • Australian Institute of Management (2002)

ASSOCIATIONS & MEMBERSHIPS

MEMBER: BOEING AUSTRALIA STRUCTURAL & MECHANICAL SSYTEMS ENGINEERING PROCESS COUNCIL
INSTITUTION OF ENGINEERS (1993 – 1998)
ALFA ROMEO CAR CLUB (1995 – 1999)
RYE YACHT CLUB (1983 – 1999)

Beverley Neil - d_scriptive@powerup.com.au

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Seeking position in project management where extensive experience will add value. Skilled at building and leading cross-functional teams that produce outstanding results.

PROFESSIONAL PROFILE

· Strong background in project management, with 10 years of experience. Proven track record of organizing, managing and completing complex projects on time and on budget.
· Served as Project Manager for six major technology projects since 1997 at US Bank, including Y2K initiative (done under close government scrutiny, with zero margin for error).
· Ranked as #1 employee for productivity among 150 personnel nationwide within International Banking Operations at US Bank (1999).

EXPERIENCE

Business Analyst: US Bank, Minneapolis, MN
1997-present
Managed projects while ensuring quality and improvement of US Bank Global Connections (international software package) and Kapiti/AS400 interfaces. Managed up to 25 direct reports.
· Analyzed, defined, set up and documented new functionality. Monitored and coordinated efforts of analysts, testers, programmers and support staff. Trained up to 35 end-users.
· Provided support to internal and external clients: troubleshooting, problem resolution, etc.
· Managed Web Foreign Exchange project to customize application for financial input. Defined testing requirements, wrote test cases, and coordinated testing, programming and support.
· Managed Equation 2-3 project to upgrade accounting application. Analyzed systems and new functionality, defined requirements, and coordinated efforts of testers, programmers, etc.
· Managed International Banking Y2K project, ensuring Y2K compliance of 16 applications and five vendors with federal regulations. Oversaw efforts of 65-75 staff (1998-2000).
· Managed project to convert international letter of credit application (Kapiti/AS400-based), essential for First Bank merger. Verified data accuracy for nearly 5,000 clients. Managed nine technical staff, working closely with Andersen Consulting. Done on time (1997).
· Promoted twice, to Grade 10 and 11. Qualified for promotion to Grade 12 in 2000.

International Customer Service Specialist: US Bank, Minneapolis, MN
1990-1997
Ensured accurate issuance and amending of standby letters of credit, in accordance with international regulations. Promoted through Grades 6-9 for efforts. Managed up to three staff.
· Monitored payment and collection of fees. Handled customer and officer requests, and assisted with problem resolution. Trained and supervised new employees.
· Programmed letters of credit in Excel; included fee schedules and documentation. Managed efforts to implement with customers, officers and participating banks.
· Assisted with input of new customer database and created forms for billing on new system.
· Programmed templates for all standby documentation in Microsoft Word, compiled 200+ page manual and provided training for employees.
· Awarded for superior performance, ranking in top 1% of over 10,000 employees (1994).

Assistant Export/Traffic Manager: Dakota Pork Industries, Minneapolis, MN
1989-1990
Managed all export transportation. Prepared customs and banking documentation.
· Involved daily contact with plants and distribution centers to verify status of orders. Secured deliveries and arranged appointments with customers and forwarders.
· Handled customer claims, approved freight bills and improved efficiency by standardizing export shipping documentation.
· Produced marked savings by locating new carriers at reduced cost.

Prior experience in Customer Service and Retail Management (two years) and Accounts Receivable (four years).

EDUCATION/TRAINING

· Currently pursuing certification from Project Management Institute (PMI).
· Professional development includes extensive self-training in project management techniques while employed at US Bank (1997-present).
· Diploma: McConnell School, Minneapolis, MN (1982). Certified in travel industry.

COMPUTER SKILLS

Expertise includes Microsoft Project, Excel and Word; Visio, Automated Project Management (APM), Test Cycle (automated testing tool), Lotus Notes, Valley Test Pro and Visual Basic.

OTHER FACTS

Volunteer Coordinator: Minnesota Special Olympics Spring Session. Coordinated efforts of 200+ volunteers during two-day event (1997-1999).

Kevin Donlin - kevin@gresumes.com - http://www.gresumes.com

Peter Roberson
6789 Euclid Avenue, Berkeley, CA 94302 / Tel# (510) 555-0038 Email: proberson@myisp.com

Project Manager

SUMMARY

Project management professional with 14 years experience managing teams, providing technical expertise and leadership to IT projects for both government and private industry. Skilled at developing and implementing Web and database technologies to improve processes and services. Visionary who synthesizes facts, events and concepts to develop realistic and long-range plans. Successful in balancing cost and quality with project development and delivery timelines. Professional certifications include Microsoft Certified Systems Engineer (MCSE) and Certified Novell Engineer (CNE).

SKILLS

Project Management – consistently employ technological solutions to increase communication while using time efficiently to track progress and meet goals.
Personnel Supervision – hire and motivate professionals and encourage coordinated efforts based on project assignments, milestones, and goals.
Systems Analysis – carefully examine existing systems and operations to understand client needs and design effective training plans to support new systems.
Technology – expert in MS Project, MS Office, Java, C, C++, VisualBasic, Oracle, ActiveX, ASP, SQL, Windows, and UNIX.

EXPERIENCE

ZANE COMPANY, Oakland, CA
1998 - Present
Project Manager
Developed Web interfaces to local government information sources, including funding opportunities, assistance programs, activities schedules, town halls, and community development projects. Prepared proposals and presented plans to governmental agencies. Managed teams of programmers, Web designers, database administrators, and testers.
· Utilized rapid prototyping to deliver proof-of-concept at the proposal stage.
· Implemented Web-based project management tracking and reporting to inform clients of progress without requiring travel and face-to-face meetings.
· Honed development team into highly motivated, self-managed unit. Skilled at completing projects on time and within budget.
· Delivered complete products to include thorough documentation and training materials.

MAXWELL MANAGEMENT, San Francisco, CA
1992 - 1998
IT Project Manager
Developed and implemented database applications for property management group, including renter tracking and property maintenance systems. Hired and managed a team of seven contract programmers. Hired, trained, and supervised technical support staff.
· Designed, tested, and implemented renter information system to track renter application data and payment history, managing a development team of five contract programmers.
· Trained office staff to operate and maintain database system, including data entry, report generation, queries, and data archives.
· Analyzed property maintenance records and procedures to develop a proposal for automating manual procedures and tracking maintenance expenses more carefully.
· Based on approved proposal, designed, managed development, and implemented maintenance records system, reducing maintenance costs by 23% by streamlining office processes.

GEO CONSULTANTS, Emeryville, CA
1990 - 1992
Project Leader
Managed systems integration project for non-profit consulting group. Hired and supervised team members, established project goals and timelines, assigned tasks and monitored progress. Delivered final product on time meeting client specifications.
· Met with client to determine scope of project and analyze current systems and procedures.
· Implemented networked project planning and reporting tool to inform all project members of progress and milestones.
· Set up prototype development system to support program testing and migration of client data.
· Developed and refined ability of project members to estimate and maintain completion times for tasks. Achieved 88% on-time completion rate for project sub-tasks.

MANNING AND ASSOCIATES, Hayward, CA
1988 - 1990
Team Leader
Managed development team specializing in order processing and inventory control for a beverage distributor with over 350 monthly deliveries. Developed SQL database for vendor and customer order entry, pick sheet generation, delivery routing, and delivery status queries. Implemented bar-coding technology to track transport of products.
· Assigned programming tasks to team members and set milestones to monitor progress.
· Employed rapid prototyping to verify design and solicit customer feedback.
· Maintained constant communication with project team manager to report progress, identify issues, and allocate resources.
· Completed database implementation project on time and under budget.

EDUCATION

Bachelor of Science (Computer Science), 1988
Bay College, Berkeley, CA

CERTIFICATIONS

Microsoft Certified Systems Engineer, 1998
MS Project Expert (MOUS), 1996
Certified Novell Engineer, 1993
Project Management, 1990

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL HIGHLIGHTS

Record of conceiving, designing and implementing systems that significantly reduce processing time and directly contribute to corporate bottom line. Results-oriented manager with unique ability to galvanize teams to achieve ambitious results.

GLOBAL ACCOMPLISHMENTS

Designed and built new IT approach to create automated export/import licensing and enforcement system for the government of Poland. This system facilitated Poland’s successful efforts to earn NATO membership and saved the US millions of dollars and years of development time. Nine European countries are using this system for similar IT initiatives and plan to export to additional countries in Europe and the Pacific Rim.

Established strategy and infrastructure to build export license automation system for entire US government. This system drastically reduces duplication in federal agencies and enables US businesses to become more competitive globally.

CORE COMPETENCIES

· Policy development
· Federal telecommunications
· National & international security
· Communications infrastructures
· Streamlining processes
· Systems analysis
· Export licensing
· Joint ventures

WORK HISTORY

Defense Technology Security Administration, Washington, DC
2000 – Present
DoD Project Manager USXPORTS
Implement e-gov initiatives in secure environment, eliminating review time while supporting US industry in competitive global markets.
· Conceived, built, oversee and direct $30M software development project in a secure environment replacing Legacy DoD export licensing system. Manage all requirements, design and development for project in Rational environment.
· Collaborate and interact with colleagues in private industry and other government agencies.
· Projected return on investment for deployed system is $10.7M yearly.
SELECTED ACCOMPLISHMENTS
· Spearheaded and implemented secure electronic transfer process saving 100% of fax and Federal Express costs.
· Developed automated process that significantly improved efficiency and reduced transfer time by 1- week.
· Maintain project at Capability Maturity Model Level 3.
· Promoted user involvement in software testing and usability, earning user buy-in and strong management support.
· Managed architecture spanning multiple security domains, achieving 100% software reuse.

Defense Technology Security Administration, Washington, DC
1987 – 2000
Special Assistant to the Director
Enabled secure information exchange between 33 nations, directing critical US government communications infrastructure and software applications that successfully prevented use of weapons of mass destruction.
· Chief Strategist and Advisor to the Director of Policy.
· Conducted studies and analytical assessments significantly strengthening international programs throughout the Non-Proliferation Security Policy community.
· Orchestrated and directed interagency discussions on automation policy. Developed technical and policy positions that ensured primacy of US role in international negotiations shaping worldwide initiatives.
· Chaired senior-level IT planning and coordinating committee of US, Pacific Rim and European allies building comprehensive information infrastructure for Wassenaar Arrangement. Guided implementation of international agreements in rapidly changing global environment.
· Assisted and advised Wassenaar Arrangement country members state-of-the-art IT systems to facilitate and enhance information exchanges among 33 countries.
· Senior liaison for DoD and DTSA in discussions with OMB and Departments of State, Commerce, Energy, Treasury, Congress and industry.
SELECTED ACCOMPLISHMENTS
· Designed, developed and managed critical communications infrastructure and software applications successfully permitting secure information exchanges among 33 countries.
· Spearheaded a state-of-the-art IT system, including negotiating and managing complex international contracts, completing project on time and within budget.
· Streamlined DoD process, reducing processing cycle by 2 days, eliminating all manual processing and earning 100% customer satisfaction.
· Successfully migrated a 17-member international organization from Wang to client server environment while maintaining 100% productivity.
· Conceived, developed and implemented IT system supporting weekly activities of 17 countries and 2 languages. Significantly reduced processing time from 5 days to 1 day.
· Drastically reduced processing time by promotion and implementation of series of IT innovations for electronic transmission of information from manual process.

Geodynamic, Washington, DC
1983 – 1986
Systems Manager
· Maintained IT systems for intelligence community, specializing in quality control, and integration of new software and training programs.
· Maintained 100% system reliability in 24/7 environment.

PROFESSIONAL DEVELOPMENT

GSA Certified “Trail Boss”

EDUCATION

Master of Arts Degree, System Analysis & Management
George Washington University, 1986

Bachelor of Science Degree, Psychology
Hollins College, 1981

Federal Executive Institute

Cory Edwards - ResumeWriter@aol.com - http://www.resumes4results.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MANAGEMENT PROFESSIONAL

• Certified Project Management • Budget Planning
• Customer Satisfaction • Six Sigma Quality
• Advanced Negotiating • Global Commerce
• Personnel Development • Strategic Business Planning

PROFESSIONAL SUMMARY

Highly motivated, self-directed MANAGEMENT PROFESSIONAL with 16 years' experience in maintaining a fast-pace and pivotal role in dynamic environments. Proven ability to recognize opportunities and take proactive measures to capitalize on opportunities that increase profits margins. Top producer who excels in augmenting sales; training and managing personnel; developing and launching multi-tier campaigns, projects, product enhancement and realization, and facilitating customer service efforts. Established history in strategic planning, deployment, and sales, lowering cost reductions (over $100 million in cost savings), and building revenue (over $20 million in added re.venue); able to successfully orchestrate complex projects and generate rapid return on investment. Experienced in business management, general accounting procedures, supervising personnel and contract negotiations with demonstrated strengths in tracking trends and implementing innovative ideas, and organizational management, and controlling costs. Additional expertise in:
• Advanced Negotiating • Human Resources
• Financial Analysis • Customer Retention
• Start-up Operations • Global Commerce
• Team Leadership • Information Technology
• eBusiness Internet Protocol Applications • Labor Relations
• Six Sigma Quality • Project Management

EXPERIENCE

CONCERT TECHNOVENTURES, New York, NY
2000 - 2002
Project Implementation/Project Manager
Managed design, strategic planning and development for order provisioning of IP Applications. Responsible for budget analyses and financial performance of IP products and multiple support centers, and the authoring and management of service agreements between clients, vendors and sales team, including delivery times, content, and other negotiated contract details.
• Produced over $9 million in revenue through early deployment of initial customers
• Planned and composed documentation and revenue tracking processes for mid-sized start-up entity division
• Developed and implemented UK overseas customer service training module

AT&T PROJECT X TECHNOLOGIES, Basking Ridge, NJ
1999 - 2000
Project Manager
Restructured operation of programming team. Developed and implemented customized solutions for Credit Accounts Receivable and implemented new technology, procedures and staff alignment. with purpose of reducing millions from operating budget.
• Trimmed over $25 million from annual operating budget, meeting six-month ROI requirements
• Developed automated phone payment system which reduced expenses by over $5 million annually
• Saved over $20 million annually through deployment of electronic handbook and new account management system in nationwide operational centers

1995 - 1999
Staff Manager/Project Coordinator
Spearheaded Business Consumer Customer Services operations, including the training and management of over 100 staff members; facilitating facilitated client interactions; and compiling compiled and reporting reported project results. Management efforts resulted in several corporate award recognitions for outstanding performance.
• Steered department operations towards 20% annual budget savings
• Recognized $1.5 million additional in savings in 1999, earning corporate "Excellence Award" for process improvement
• Achieved $13 million in annual cost reduction by creating automating automated tools improving data entry process
• Eliminated duplicate adjustments by 50%, earning "Business Services Award" for quality improvements
• Created and negotiated 1996 internal Service Agreement ensuring budgets, objectives and other metrics for call volumes
• Recouped additional $48 million by further enhancing data entry procedures
• Increased data entry output 15%, exceeding expected productivity objectives
• Lowered expenses 20%, saving $4 million in 1998 annually on average
• Nominated for Leadership Candidate Program

1992 - 1994
Assistant Staff Manager
Led team of 15 Consumer Services report representatives clerks responsible for managing over 350,000 accounts. Rejuvenated severed client relations through provision of expert customer care procedures. Establish standards in data entry by consistently achieving highest productivity scores.
• Streamlined staff responsibilities and increased overall production 42%
• Established accounts classification system identifying profitable, delinquent and inactive accounts
• Created call scripts aimed at reestablishing business ties with inactive accounts, achieving a 24% success rate

1986 - 1992
Team Development Leader/ Account Representative
Managed and developed team of over 300 20 account representatives in Consumer Sales Center responsible for handling approximately 1,000 daily inquiriesover 7,500 daily calls involving billing disputes, general inquiries, and sales/support of various services. Managed, developed and scheduled 20 equipment specialists who handled 24x7 emergency repair of leased equipment. Created schedules for 300 clerks responsible for over 7,500 daily calls.
• Exceeded corporate sales and service objectives by over 50%
• Led team annually in record-setting customer survey feedback in 1990 and highest sales in 1991
• Received written commendation from CEO Bob Allen for premium customer service in 1989
• Recognized "Outstanding Performer" for superior sales and service

1987 - 1989
Account Representative

TECHNICAL SKILLS

• Proficient in Microsoft Access, Excel, PowerPoint, Project, Word and Visio
• Experience using FoxPro, Lotus and UNIX
• Certifications
• Project Management Master Certification - Villanova University 2002

EDUCATION

PRINCETON UNIVERSITY, Princeton, NJ
1985
Bachelor of Science, Business Management

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Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

A successful and goal-achieving industrial engineer with expertise in contract management and negotiation, project management, business development and organization, troubleshooting, human resource management, financial management and analysis, and policy development. B.S. Industrial Engineering.

EXPERIENCE

International Consult Associates, Tree Grove, AS
1992 - Present
Project Manager/Engineer
• Supervise multiple projects nationwide. Perform initial surveys to indicate areas of improvement or problems.
• Direct cost reduction programs, improve manufacturing productivity, manage crises, and develop and implement loss control and risk management programs.
• Assist with productivity and quality control programs such as TQM, JIT, MRP, MRPII, SPC, ISO 9000 (audits pertaining to certification), Kanban, and HRIS information system within a manufacturing or industrial environment.
• Develop automated and manual purchasing and maintenance planning systems.
• Analyze compensation and benefit packages. Perform contract management services. Negotiate labor contracts.

ACCOMPLISHMENTS
• Initiated a maintenance planning system which reduced downtime, increased drilling hours, and reduced repair costs.
• Implemented a manual purchasing system which converted to full automation.
• Turned a small manufacturing plant from bankruptcy to a profit-making operation which the owner could sell to investors through downsizing, retraining employees and reorganizing company finances.

Reisen Mines
1975 - 1992
Materials Manager
• Managed purchasing, inventory, and cost control.
• Supervised 22 employees.
• Project manager on all major internal construction projects or modifications. Negotiated all vendor contracts and developed material requirement plans.
• Examined bids for contract work and made recommendations on who received job.
• Managed new construction projects.
• Designed warehouse layouts and outside storage sites to fit operational needs.

ACCOMPLISHMENTS
• Reputation for maintaining costs and improving efficiency without labor/management problems.
• Reorganized purchasing and maintenance to work as a single and more efficient unit.
• Eliminated waste and department competition.
• Cut inventory costs by 18%.
• Reduced labor costs by 15% through planning and organization.
• Centralized all purchasing for control purposes.

EDUCATION

University of Penbroke, Penbroke, AS
1976
Bachelor of Arts in Political Science and Bachelor of Science in Industrial Engineering

ADDITIONAL TRAINING

• Crisis Management • Industrial Relations
• Compensation Analysis • Loss Control/Risk Management
• Job Evaluation • Human Resources Management

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

IT Project Manager with 24 years’ experience directing cross-functional teams of technical experts to analyze systems and processes and implement infrastructure improvements. Recognized for leadership in planning, scheduling, crisis and risk management, and definition of scope for information systems projects. Proven record developing solutions that improve efficiency of IT and business operations. Cross cultural experience, having worked both in England and Canada.

Expertise includes:
· Project Management
· Research & Analysis Skills
· Strategic Business Planning
· Problem Identification & Resolution
· Team Building/Leadership
· Cross-Cultural Communications
· Diverse Market/Industry Knowledge
· Business/Project Strategy & Direction

PROFESSIONAL EXPERIENCE

HAWKSBURY SYSTEMS — Hampstead, NJ
1999 – Present
Project Manager — IVR Replacement (2003 – Present)
· Achieved project objectives, ensuring completion in a timely and cost effective manner.
· Directed and negotiated terms with various vendors to replace existing IVR application, including coordinating with CGI for the development of IVR replacement application.
· Led project planning and management of internal resources for IVR replacement project, formulating strategies to improve business and operational processes; coordinated with IBM for voice support.

Technical Consultant — Infrastructure Outsourcing Project (2002 – Present)
· Key player in the development of strategies for several in-house systems; including assisting with validation and data collection on all USII systems and development of test strategies for transitioned applications.
· Coordinated the planning and scheduling of hardware transitions with IBM, identifying needs and providing solutions where necessary.
· Planned and executed transition of hardware from Hawksbury to IBM premises in order to support USI applications with minimal impact to USI’s business.

Project Manager — Pride Payne Proof of Concept (2001 – 2002)
· Instrumental in planning and executing innovative strategies to achieve objectives for infrastructure improvement; redefined scope of project and coordinated resources from Hawksbury and Pride Payne to progress project, resulting in a successful Proof of Concept demonstration to management in less than 3 weeks.
· Built and managed successful client relationships with IBM and Pride Payne, ensuring all business needs were met.
· Achieved all project objectives within a short period of time; defined Statement of Work for project with Pride Payne, identified server and application, created a copy of server and application at Pride Payne’s office, and coordinated with Pride Payne to execute Statement of Work.

Service Manager — USII Division (2001)
· Spearheaded efforts to develop successful communications between Customer Service area of Production Services and the IS area of USI; coordinated monthly meetings, maintaining and facilitating communication on projects, avoiding potential problems.
· Appointed as Account Manager for US Insurance Division for Production Services, ensuring duties were properly performed and procedures followed.
· Initiated continual efforts to improve operations to achieve business targets by identifying opportunities to employ IT to enhance business opportunities.

Project Manager — Infrastructure for ASC Project (1999 – 2001)
· Led cross-functional teams in designing and implementing an infrastructure to support new GL; key strength is communicating project goals and maintaining focus on results throughout project life cycle.
· Championed project management of infrastructure changes required to support ASC project, including coordination between ASC project and production services, development of SLA to support ASC application, and coordination of operational readiness requirements.

ZURICH — New York, NY
1996 – 2001
Technology Services Year 2000 Coordinator (1998 – 2001)
· Instrumental in planning and coordinating upgrades and validation testing for all hardware and system software on all platforms for Year 2000 rollover; rollover was successful with no infrastructure problems.

Implementation Coordinator (1998 – 1999)
· Acted as direct liaison between SAP project and Technology Services teams; coordinated development of Interim SLA for SAP application and ensured all infrastructure changes required to support project were scheduled and completed on time.

Year 2000 Validation Team Leader (1996 – 1998)
· Spearheaded project objectives; defined strategy for Enterprise Time Machine Testing for Year 2000 compliance, led team carrying out Year 2000 compliance validation for CAPSIL, and planned and estimated Year 2000 compliance validation for 19 other applications.

INTERNATIONAL RESEARCH BOARD — New Jersey, NJ
1993 – 1996
Manager – Year 2000 Infrastructure Support Team (1996 – 1996)
· Oversaw testing of all tools for Year 2000 Project while defining testing strategy to ensure Year 2000 compliance; monitored and assisted Technology and Support Services with Year 2000 compliance.

Manager — Reset Development Team (1995 – 1996)
· Successfully transitioned support and ongoing development of Reset Development Project from software house to in-house staff.

Testing & Implementation Coordinator (1993 – 1995)
· Engineered testing and implementation for mainframe development project; executed system testing of interfaces between new system and existing system, tested existing downstream systems, carried out Acceptance Testing, and provided on-site support for release of new system.

AP ASSISTANCE CENTRE LTD — Birmingham, England
1992 – 1993
Business Analyst/Team Leader

HELMERK INTERNATIONAL LTD — Birmingham, England
1983 – 1992
Business Analyst

DIXILYN IMPERIAL PLC — Birmingham, England
1976 – 1983
Principal Analyst Programmer/Senior Analyst Programmer

PROFESSIONAL DEVELOPMENT

360 Management • Total Quality Management • Managing for Achievement • Purposeful Management • Getting Started & Applying PMW • SSADM Version 4 • Project Management & Control • Structured Testing • Introduction to Data Manager • Easytrieve Plus • System Analysis • APL & Advanced APL Programming • Basic Programming • MVS/JCL Utilities • Structured Programming • Cobol Application Programming

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROJECT MANAGER • IT SOLUTION ARCHITECT
Recognized for Productivity in Deadline-Dependent Environments

Exceptionally well-qualified senior IT professional with sophisticated technical skills and a passion for resolving complex problems or business challenges through innovation. Adept at maintaining focus on achieving bottom-line results while formulating and implementing advanced technology and business solutions to meet a diversity of needs. Highly effective interpersonal and communication style.

Management Competencies:

· Productivity Improvement
· Team Leadership / Building
· Rapid Conflict Resolution
· Customer Relations Attitude
· Technology Needs Analysis
· Project Development
· Technical Support
· Quality Control
· Data Warehouse Administration

Recipient of IBM Canada Excellence Award and IBM Special Contribution Award

PROFESSIONAL EXPERIENCE

SHAWN AND EMILIE SOLUTIONS INC., Toronto, ON
2001 – present
Solution Architect and Project Manager
Selected as lead consultant to oversee architecture of a variety of IT solution projects based on solid expertise in lifecycle management from conception to completion. Technology deployed: Oracle, DB2 UDB, Essbase, SAS, Oracle Express, Oracle Discoverer, IBM Content Manager, IBM Websphere Application Server, SAP, Lawson Financials, Unix, Windows, SAN, LTO tape library
· Given leadership for $5 million IT infrastructure replacement project & team of 15 technical staff from various companies, ensuring meeting of both budget and client’s complex deployment plan.
· Architected $1 million IT infrastructure optimization solution reducing hardware maintenance and support costs by 50 %, melding leading edge technology for servers, SAN storage and tape library.
· Instrumental in providing architecture expertise to clients on appropriate IT solutions that would address their key business needs including document management solutions, business intelligence solutions and IBM e-business Framework based web applications.

SEARS CANADA, Ottawa, ON
1999 – 2001
Data Warehouse Consultant (Contract)
Appointed to lead and mentor junior team by providing consultation on end-to-end design, acquisition, development and implementation of the corporate data warehouse. Utilized flexibility and experience in all aspects of a data warehouse development projects to multitask assigned roles thereby enabling company to maximize output and minimize corporate expenditures. Technology deployed: DB2 UDB, Cognos PowerPlay, SAS, Informatica, Retek, MVS, Unix.
· Created IT architecture and application design specifications for data warehouse centralizing corporate sales data, allowing accurate daily sales forecast to high level management.

MANULIFE FINANCIAL, Ottawa, ON
1998 – 1999
Data Warehouse Consultant (Contract)
Retained to provide consulting on Manulife’s Corporate Data Warehouse Practice. Formalized data warehouse practice by implementing methodology, developing engagement framework for Manulife’s data warehouse practitioners and developing centralized reference repository. Technology deployed: Oracle, Cognos PowerPlay, Business Objects, Prism Data Warehouse Methodology, and UNIX.
· Reduced support effort by 20%, through implementation of recommended data warehouse technical infrastructure assessment on data access tools and systems management processes.
· Led consultation with stakeholders (Group Health, Reinsurance, Investments) on centralizing atomic data and production environment deployment standards, thereby saving time and effort through elimination of duplicity.

IBM CANADA, Montreal, PQ
1989 – 1998
Sales Representative (1997-1998)
Senior Data Warehouse Consultant (1994-1997)
Technical Consultant (1989-1993)
Nine-year career involving promotion through increasingly responsible positions with direct end-user contact. Advanced rapidly based on strong performance in aiding to plan, promote, architect, staff, budget and lead multi-million dollar IBM Solutions. Technology deployed: DB2, Oracle, Cognos, Micro Strategies, Business Objects, SAS, Prism ETL, Carleton ETL, MVS, Unix.
· Exceeded sales revenues by 25% through innovative management, of teams comprising of technical consultants & marketing support personnel, through lifecycle of IBM solutions: Data Warehousing, Fraud Detection, Internet and System Management.
· Instrumental in generation of over $25M through leadership of solution architecture involving liaison between numerous software vendors & project teams of 20 professionals.
· Spearheaded design, selling and implementation of IBM Canada’s largest data warehouse – 7TB, resulting in total revenue exceeding $10M.
· Acted as Database Administrator (projects using Oracle and DB2 databases) & programmer / analyst for mainframe & client server based applications, while managing project teams of + 30.
· Consulted on over 10 significant IBM Canada Data Warehousing proposals and architectures over 3-year period, validating application architecture in accordance with IBM’s Systems Assurance Review process.

TECHNICAL SKILLS

Software Applications
Databases: Oracle, DB2 UDB, MS Access Business Intelligence Tools: Essbase, SAS, Oracle Express, Oracle Discoverer, Cognos PowerPlay, Business Objects, MicroStrategy, Extract/Transform/Load: Prism, Carelton, Informatica, Sagent Software Packages: IBM Content Manager, IBM Websphere Application Server, Oracle 9iAS ERP software: Lawson Financials, SAP, Peoplesoft Data Modeling Tools:ERWin Methodologies: IBM Application Development methodology, Prism Data Warehouse Methodology, Productivity Plus Application development methodology
Operating Systems
UNIX, MS Windows 2000, NT, OS/390
Programming Languages
PL/I, C, Cobol
Development tools: Oracle Forms
Hardware
IBM pSeries, Intel platforms, Mainframe

EDUCATION / PROFESSIONAL DEVELOPMENT / CERTIFICATION

Bachelor of Science Toronto University Toronto, On 1988
IBM DB2 Content Manager Solution Expert certified 2002
IBM Business Intelligence and RS/6000 certified, 2000
IBM e-business Solution Designer certified, 2000

Extensive additional professional courses including: Canadian Securities Institute Course (2001),
Data Warehouse Project Methodology, Application and Data Architecture, Multi-Dimensional Data Modeling, e-business Architecture, Application Development, Sales and Account Marketing, Data Warehousing, UNIX Technology

Nicole Miller - resumes@milroyconsultants.com - http://www.milroyconsultants.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROJECT MANAGEMENT
Specializing in Peacekeeping within International Forums

Experience in working with an array of volunteers and coordinating activities.
Possesses a broad understanding of office practices, functions and equipment.
Knowledge of planning and preparation needed for small and large events.
Highly motivated, a self-starter with multi-tasking skills.
Experience in working with volunteer organizations.
Excellent skills in facilitation and presentation.
Can be counted on to get the job done.
Intermediate French language skills.

PROFESSIONAL CAPABILITIES

· Extensive experience in customer service and supervision of employees.
· Broad understanding of business functions and processes, including knowledge of accounting and bookkeeping.
· Coordinates and executes twice weekly recreation activities for children, as well as monthly themed activities, and nine special activities over the March break.
· A partner in coordinating care of over 3000 refugees.
· Implemented “self-support” program with fellow Senior Customer Sales. Representatives of Chapters to increase efficiency.
· Broad knowledge of office computer applications and clerical duties.
· Implemented many new marketing ideas, which received recognition from CEO of Chapters.
· Department saw an increase of 11% in sales after first 4 months of employment as the Head of the children’s department.
· Progressively developed Human Resource skills as the immediate supervisor of a staff of eight employees.

EDUCATION AND PROFESSIONAL COURSES

· M.A. War Studies, Royal Military College of Canada (distance education), in progress.
· B.A. History, Royal Military College of Canada, May 2002.
· Certificate in Defense Management, Royal Military College Of Canada, in progress.
· Officer Professional Military Education, Royal Military College of Canada, in progress.
· NATO SHAPE School, Oberammergau Germany, July 2001. Civil Military Co-Operation and Civil Emergency Planning and Preparedness Course.
· Pearson Peacekeeping Center, Nova Scotia, October 2001. Civil Military Cooperation Course (negotiation, emergency planning and information campaigns were an integral part of course).

RELATED ACTIVITIES

· Op Parasol. Kosovar Refugee Relief Effort, Mountainview Base, Summer 1999. Participated in the planning and implementation of, and was in charge of aspects of feeding over 3000 refugees. Worked with hundreds of volunteers, and coordinated with many relief and volunteer organizations.
· Queens University Model United Nations, November 2001. (Best Delegate Award)
· Harvard University Model United Nations, February 2001.
· Queens University Model United Nations, November 2000.
· Published in the Army Doctrine and Training Bulletin, Vol. 5, No. 1, Spring 2002. Fighting the Good Fight: A Comparative Study of Military Ethics in Operations Other Than War, pp 38 - 42.

ADDITIONAL WORK EXPERIENCE

Chapters – Kingston – Ottawa
2002 – Present
Cashier, Bookseller,
Senior Customer Sales Representative, Children’s Books
· Very knowledgeable of bookkeeping and accounting procedures associated with tracking daily sales and cashier reports, fluent in the use of computer databases for stock tracking and ordering.
· Implemented programs to make Seniors more efficient in daily tasks.
· Developed marketing features which received praise form CEO and top executives.
· Created, organized and administered recreation programs for children. Two activities every week, special activities on a monthly basis, and nine activities over the March break. Consulted and coordinated these efforts with the Regional Marketing Manager.
· Strongly developed Human Resource skills, manages a staff of eight.
· Committed to customer satisfaction, maintains a customer focused approach.
· Liaise regularly with Section, General, and Regional managers.
· Implemented a supplemental rewards program to encourage better performance from staff members.

Cara Foods – Swiss Chalet/Kelsey’s – Kingston
1997 – 2001
Waitress, Bartender, Supervisor
· Worked well under pressure with a heavy workload, multitasking a must.
· Delivered outstanding customer service, a consistent team player.
· Familiar with the bookkeeping and accounting practices associated with maintaining records of sales and cashier floats.
· Was offered position as manager of a restaurant in recognition of excellent performance.

Nicole Miller - resumes@milroyconsultants.com - http://www.milroyconsultants.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Project Management / Hydraulic & Mechanical System Design /
Sales & Operations Management

Strategic Planning, Business Planning, Goal Setting & Organizational Leadership
New Product/Technology Design, Prototype Development, Quality & Production Management
Presentation, Communication, Negotiation, Persuasion & Dealmaking

Successful business executive, marketer and “dealmaker” with extensive experience throughout North America and abroad. Able to identify business opportunities and leverage competencies to drive growth, reduce costs, improve market positioning and strengthen bottom-line financial performance. Excellent qualifications in planning, marketing, budgeting, expense control, staffing, training, and quality management.

Multinational experience. Fluent in English and French. Worldwide travel throughout the U.S., France, England, Middle East, China, Venezuela, Ecuador.

Professional Skills Profile

Sales, Marketing & New Business Development
Product Design, Development & Manufacturing
Global Market Development
Government & Regulatory Relations
Budget & Financial Affairs
Operations Management
Profit & Loss Management
AutoCad / Publisher / PowerPoint
Human Resource Affairs
Access / Excel

Selected Project Accomplishments

Hold two (2) patents on the design of “Ultrasonic Pipe Inspection Apparatus.”
Designed and manufactured “Computer Controlled Test Stands” for small coil tubing mud motors.
Developed “Single Point Steering Arms” for wireline skids and trucks.
Developed a “3 Piece Helicopter Portable Slickline Unit.”

Professional Work History

DEKE, INC., Lafayette, LA
2001 to Present
Consultant (Design spooling units exclusively for NOVA Technology Corporation)
Work with NOVA personnel to determine unit requirements and design unit accordingly. Develop bid packages consisting of drawings, specifications and requirements. Evaluate fabricators performance ability and work with selected manufacturers during construction. Appraise bid proposals and recommend acceptable bids. Develop and implement acceptance test procedures for the unit.

D&W WIRELINE, INC., Lafayette, LA
1979 to 2001
Owner / Operator (Sold in 2001)
Founded and operated the largest independent manufacturer of wireline equipment from 1979 to 2001. Designed and manufactured computer controlled systems, hydraulic systems, generator systems, and zone II engine packages. Identified market demand and opportunity and developed a worldwide market, exporting to every major oilfield company shipping equipment throughout the U.S. and abroad. Interfaced directly with company representatives during planning stages and daily construction to maintain a solid customer relationship and discuss any present and future problems that have or could arise. Directed all daily and long-term business planning and management functions, staffing, technology systems, and all business process/infrastructure affairs.Primary customers included Halliburton (Otis), Baker Hughes, Western Atlas, Wood Group, Sperry Sun, Geoservices, Baker Hughes, Western Atlas, China National Petroleum, and Saudi Aramco. Negotiated numerous contracts with domestic and foreign corporations including BPB in the UK for $1.2M, Shengli Oilfield in China for $500,000, Dagong Oilfield in China for $250,000.

Selected Accomplishments / Projects:
· Formed License Agreement with Wood Group to manufacture D&W equipment in Aberdeen, Scotland for the North Sea Area.
· Increased market share by entering new market areas including cabins, lab buildings, spooling units, and grease injector systems.
· Second company in Louisiana to use SBA Contract Guarantee Loan Programs to fund construction projects.
· Grew company from 2 employees and $250,000 in sales in 1979 to 65 employees and $4.2M in sales.

LAMB ENTERPRISES, Lafayette, LA
1973 to 1979
Manager, Manufacturing and Engineering, 1975 to 1979
Maintained complete responsibility for the conception, design, procuring of components and fabrication of systems to ultrasonically inspect oilfield tubular goods, which consisted of hydraulic power units, air systems, portable electric generators, air and solid-state logic controllers and d.c. variable speed motors. Ultrasonic Inspection systems included a stationary unit to inspect casing, tubing and drill pipe; a portable unit to inspect tubing and drill pipe while hanging in the derrick; and a portable system for inspecting casing, tubing and drill pipe anywhere on land.

LAMB INDUSTRIES, Lafayette, LA
1973 to 1975
Project Engineer
Planned and designed assigned individual and group projects. Supervised Quality Control Department.

Selected Accomplishments / Projects:
· Conducted useful Load Verification Test at University of Illinois on modified 750 Ton Spider-Elevator.
· Designed electric, diesel, and PTO driven hydraulic power units, electric and air powered stabbing boards, development of an automated pipe yard, and submerged arc welding of casing.

WELEX-A HALLIBURTON COMPANY, Houston, TX
1970 to 1973
Senior Engineer – Nuclear Services Section
Designed and built new and/or improved existing logging systems including feasibility studies, system proposals, actual circuit design, testing, packaging, field evaluation, and liaison support to manufacturing and inspection departments. Obtained proficiency in discreet electronics, integrated circuits, op-amps, digital logic, high voltage power supplies and regulators, and design of high-pressure mechanical assemblies.

Selected Accomplishments / Projects
· Designed linear pulse integrator, preamplifier, pulse shaper, scaler, pulse detector circuits, photomultiplier and Geiger radiation counters.

BOEING COMPANY, New Orleans, LA
1967 to 1970
Associate Research Engineer
Detailed the planning, execution, and reporting of research programs directed toward developing new and/or improving upon existing fabrication processes. Programs resulted in building of a prototype. Maintained liaison support to factory; supported bid proposals for new business on launch vehicles, lunar roving vehicles, and the space shuttle.

Selected Accomplishments / Projects
· Implemented a closed loop servo adaptive control system for a numerical control milling machine; developed a portable power and temperature regulated quartz lamp heating system; adapted electromagnetic and electrohydraulic high energy rate forming process to forming complex shape parts.
· Authored and presented technical paper entitled “Electromagnetic Forming Techniques Used to Correct Contour Distortions on Saturn S-1C Bulkheads,” 2nd Int’l Conference for the Center of High Energy Forming, June 1969.

Education

UNIVERSITY OF HOUSTON, Houston, TX
Pulse and Digital Circuits Statistical Communications
LOUISIANA STATE UNIVERSITY, New Orleans, LA
Computer Programming
UNIVERSITY OF LOUISIANA, Lafayette, LA
B.S. in Electrical Engineering

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Professional homemaker and activities director with strong organizational skills and proven ability to effectively handle multiple tasks simultaneously. Ten years experience providing creative solutions and resolving conflict to achieve results. Track record of negotiating win-win solutions and fine attention to details. Areas of expertise include:

FINANCE AND BUDGETING: Analyze and implement effective annual, monthly, and weekly budgets. Compile and record all financial activities and records of receipts. Plan and achieve individual and team savings and investment portfolios.

COMMUNICATIONS: Motivate team members to achieve goals, resolve interpersonal conflicts, create positive learning environment. Proven effective written and oral communications including ability to address large groups.

ORGANIZATIONAL SKILLS: Track record of efficient time management techniques including planning, scheduling and delegating. Created and implemented improved workflow processes that expedited and enhanced services, eliminated redundancy, and reduced time to completion.

CUSTOMER SERVICE: Extremely sociable and able to put visitors at ease. Ability to negotiate and persuade to achieve desired results.

COMPUTER SKILLS: Proficient in MS Office including desktop publishing, Internet research, and Email communications.

EDUCATION

University of Virginia
B.A., Sociology

VOLUNTEER POSITIONS

Edgewood PTA
1999 - 2001
President

Edgewood PTA
1998 - 1999
Treasurer

Leesburg News
1995 - Present
Contributing Writer

RELEVANT PROFESSIONAL EXPERIENCE

Private Household
1995 - Present
Professional Homemaker

AT&T
1987 - 1995
Project Manager

AT&T
1984 - 1987
Administrative Office

AT&T
1980 - 1984
Secretary

Vienna Glass Company
1978 - 1980
Secretary

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

IT Project Manager with 24 years' experience directing cross-functional teams of technical experts to analyze systems and processes and implement infrastructure improvements. Recognized for leadership in planning, scheduling, crisis and risk management, and definition of scope for information systems projects. Proven record developing solutions that improve efficiency of IT and business operations. Cross cultural experience, having worked both in England and Canada.

EXPERTISE

• Project Management • Research & Analysis Skills
• Strategic Business Planning • Problem Identification & Resolution
• Team Building/Leadership • Cross-Cultural Communications
• Diverse Market/Industry Knowledge • Business/Project Strategy & Direction

PROFESSIONAL EXPERIENCE

HAWKSBURY SYSTEMS, New Jersey, NJ
1999 - Present

Project Manager - IVR Replacement
2003 - Present
• Achieved project objectives, ensuring completion in a timely and cost effective manner.
• Directed and negotiated terms with various vendors to replace existing IVR application, including coordinating with CGI for the development of IVR replacement application.
• Led project planning and management of internal resources for IVR replacement project, formulating strategies to improve business and operational processes; coordinated with IBM for voice support.

Technical Consultant - Infrastructure Outsourcing Project
2002 - Present
• Key player in the development of strategies for several in-house systems; including assisting with validation and data collection on all USII systems and development of test strategies for transitioned applications.
• Coordinated the planning and scheduling of hardware transitions with IBM, identifying needs and providing solutions where necessary.
• Planned and executed transition of hardware from Hawksbury to IBM premises in order to support USI applications with minimal impact to USI's business.

Pride Payne Proof of Concept
2001 - 2001
Project Manager
• Instrumental in planning and executing innovative strategies to achieve objectives for infrastructure improvement; redefined scope of project and coordinated resources from Hawksbury and Pride Payne to progress project, resulting in a successful Proof of Concept demonstration to management in less than 3 weeks.
• Built and managed successful client relationships with IBM and Pride Payne, ensuring all business needs were met.
• Achieved all project objectives within a short period of time; defined Statement of Work for project with Pride Payne, identified server and application, created a copy of server and application at Pride Payne's office, and coordinated with Pride Payne to execute Statement of

USII Division
2001 - 2001
Service Manager
• Spearheaded efforts to develop successful communications between Customer Service area of Production Services and the IS area of USI; coordinated monthly meetings, maintaining and facilitating communication on projects, avoiding potential problems.
• Appointed as Account Manager for US Insurance Division for Production Services, ensuring duties were properly performed and procedures followed.
• Initiated continual efforts to improve operations to achieve business targets by identifying opportunities to employ IT to enhance business opportunities.

Infrastructure for ASC Project
1999 - 2001
Project Manager
• Led cross-functional teams in designing and implementing an infrastructure to support new GL; key strength is communicating project goals and maintaining focus on results throughout project life cycle.
• Championed project management of infrastructure changes required to support ASC project, including coordination between ASC project and production services, development of SLA to support ASC application, and coordination of operational readiness requirements.

ZURICH, New York, NY
1996 - 2001
Technology Services Year 2000 Coordinator
1998 - 2001
• Instrumental in planning and coordinating upgrades and validation testing for all hardware and system software on all platforms for Year 2000 rollover; rollover was successful with no infrastructure problems.

Implementation Coordinator
1998 - 1999
• Acted as direct liaison between SAP project and Technology Services teams; coordinated development of Interim SLA for SAP application and ensured all infrastructure changes required to support project were scheduled and completed on time.

Year 2000 Validation Team Leader
1996 - 1998
• Spearheaded project objectives; defined strategy for Enterprise Time Machine Testing for Year 2000 compliance, led team carrying out Year 2000 compliance validation for CAPSIL, and planned and estimated Year 2000 compliance validation for 19 other applications.

INTERNATIONAL RESEARCH BOARD, New Jersey, NJ
1993 - 1996
Year 2000 Infrastructure Support Team
1995 - 1996
• Oversaw testing of all tools for Year 2000 Project while defining testing strategy to ensure Year 2000 compliance; monitored and assisted Technology and Support Services with Year 2000 compliance.
• Manager - Reset Development Team

Manager
1994 - 1995
• Successfully transitioned support and ongoing development of Reset Development Project from software house to in-house staff.

Testing & Implementation Coordinator
1993 - 1994
• Engineered testing and implementation for mainframe development project; executed system testing of interfaces between new system and existing system, tested existing downstream systems, carried out Acceptance Testing, and provided on-site support for release of new system.

AP ASSISTANCE CENTRE LTD, Birmingham, England
1992 - 1993
Business Analyst/Team Leader

HELMERK INTERNATIONAL LTD, Birmingham, England
1983 - 1992
Business Analyst

DIXILYN IMPERIAL PLC, Birmingham, England
1976 - 1983
Principal Analyst Programmer/Senior Analyst Programmer

PRWRA Jennifer Rushton - vbss@keraijen.com.au

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL OBJECTIVE

Project Manager for Commercial Construction, Director of Engineering, or Manager of Technology Implementation.

SUMMARY

Over 10 years experience in international leadership, project management, business planning, operational design, and risk prevention, in the industries of information technologies, commercial/structural engineering, cellular and military communications.

Demonstrated record of success in facilities expansion, equipment upgrade, and technological implementations. Supervised engineering teams in excess in 65, project budgets in excess of $150M, in private commercial and industrial settings.

Experience includes structural design of the sports stadium complete with "roll back roof" capabilities, communication towers in excess of 250 feet, and facility renovation/new construction at a military college.

CAREER HISTORY

Community Network Communications, Indianapolis, Indiana
1999 - Present
Consulting Manager
• Supervised establishment of GTE/Voice Stream/Nextel Projects along interstate freeway.
• Grew region to include entire Indiana market, including 28 sites and $100 million project budget.
• Managed site acquisition for RF smart antennas for Analog and Digital Microwave radio systems.
• Enabled penetration of markets in CDMA, TDMA, GSM wireless communications.
• Designed and built 250' towers with 600'-1000' guide towers, and mono poles.
• Identified flag poles, church spires, transmission towers and silos for smart antenna installations.
• Developed search rings for cellular sites and laid equipment network for fiber optic communications.
• Established protocols for design, implementation and testing of digital network systems.

Helix Group, Inc., Phoenix, AZ
1998 - 1999
Project Manager
• Supervised $200M expansion project to support the Las Vegas communications market.
• Designed and built 10,000 sq. ft building to accommodate digital data network equipment.
• Utilized unique construction process consisting pre-cast concrete paneled exterior walls and steel roof truss with metal roof; set hardware for air, electrical, data needs from concept to completion.
• Installed a dust free micro temperature controlled AC system with FM 200 fire suppression system.
• Installed integrated digital enhanced network & MOP for digital data communications systems.
• Supervised fiber optic communications network layout. For Nortel Netwoks, Alcatel Systems, Cisco Routers and T1 lines.

Octagon Power Systems, Houston, TX
1997 - 1998
Manager
• Served as "lead coordinator" of $10M project to manufacture skid-mounted power systems.
• Established power controls and implemented all controls for mechanical, electrical, and piping.
• Coordinated effort to ship entire Power Generation Plant to Columbia, South America..

Zane Energy Cogeneration, Houston, TX
1996 - 1997
General Manager
• Designed and implement mechanical, electrical and piping controls for $50M project which involved designing heat recovery and steam generating heat exchange loops for cogeneration turbines.
• Designing applications and controls system for automation and controls system.
• Designed, installed, tested, inspected and serviced Direct Digital Controls (DDC) TRACER Controls for Energy management system (BAC NET System).

Sports Construction, Houston, TX
1993 - 1996
Project Manager
• Managed ball park project with cost $250 million.
• Directed engineering for $250M, 60,000-seat capacity baseball stadium.
• Completed prototype design for ballpark in Sacramento.
• Cut cost by utilizing a new central chiller unit planned to support the downtown office buildings.
• Chiller unit allowed the ball park to turn revenue out of the expensive chiller plant.
• Designed and installed a retractable roofing system complete with 200 ' roof truss support system.
• Reviewed and coordinated plans for structural systems, mechanical systems, electrical/power plants, control rooms, receiving station, cellular transmission, and digital display.

ACADEMIC CREDENTIALS

Stevens Institute of Technology, Hoboken, New Jersey
M.S., Management of Information Systems

Boston University, Boston, MA
Bachelor of Science, Engineering

Boston University, Boston, MA
Bachelor of Science, Electronics
Supplemented academic credentials with additional certifications from Micro Learn, of Austin, Texas: LAN & Network Stations, Internet and Web Development, Oracle 8, Developer 2000, C++, Visual Basic, Active X, JAVA Scripts, Microsoft Office, and Windows NT.

Enhanced professional skills with additional training in project management, vendor/supply negotiations, finance, communications, manufacturing regulatory compliance, systems design, business and ethical conduct, and conflict resolution. Strengthened leadership development skills with tours of duties and professional responsibilities in the United States Army, Air Force, and Navy.

Extensive international travel experience, for professional and personal activities. Excellent oral and written communications skills demonstrated through fluent mastery of five languages, German, Spanish, French, English, and Russian.

PRWRA Ric Lanham - rlanham@rlstevens.com - RL Stevens & Associates - http://www.interviewing.com