National Account Manager Best

Thomas Mack
44720 Howard Drive, Winston-Salem, NC 10635 / Tel# (204) 555-7628 Email: thomasm@myisp.com

National Account Manager


Successful healthcare account manager with 16 years experience and a proven record for increasing sales and market share while providing exceptional customer service and follow-through. Skilled at developing and maintaining positive and professional relationships with healthcare professionals. History of identifying and capturing market opportunities to accelerate expansion, increase revenues, and improve profit contributions. Extensive background in product marketing, account management, and customer retention.


· Create partnerships and liaisons to achieve outstanding results in healthcare sales.
· Develop innovative strategies to explain and illustrate major product benefits.
· Allocate corporate resources maintaining cost effectiveness, displaying creativity, and utilizing initiative to realize company goals.
· Motivate, coordinate, and lead teams to listen to customers’ needs, match needs to product benefits, and develop solutions that offer the best result for all parties.
· Interact with medical, paramedical, and pharmacy managers to establish credibility, build rapport, and create strong working relationships.
· Use initiative and creativity to develop cost effective solutions to realize company goals.


1998 - Present
National Account Manager
Managed national territory, marketing major healthcare product lines to primary care physicians and specialists including Psychiatrists, Cardiologists, Neurologists, ObGyn and Rheumatologists.
· Partnered with supplies distributor to achieve the second highest market share in the nation.
· Employed direct, aggressive campaigns to attain top market share in all drug categories.
· Received Managed Care, High Market Share Growth, and other achievement awards.
· Negotiated million-dollar contracts with Directors of Pharmacies for major hospital groups.
· Marketed to residency and in-services programs to increase product awareness.

1993 - 1998
Pharmaceutical Sales Representative
Marketed and sold medications to hospitals, pharmacies, and clinics, meeting with administrators, physicians, nurses, and pharmacists. Targeted decision makers in major health maintenance groups and insurance plans. Supervised regional sales operations for over 200 accounts.
· Signed national health system accounts constituting 10% of annual company revenue.
· Highest national sales performer for Atacand/Atacand HCT, Zestril, Toprol XL, and Nexium.
· Provided field-based sales experience to strengthen national strategic and budget planning.
· Built strong business relations directly with healthcare workers to better understand customer needs.

OCTAGON, INC., Asheville, NC
1990 - 1993
Account Executive
Represented the nation’s largest manufacturer of turnkey diagnostic imaging equipment. Managed the Southern sales territory – the largest and most profitable territory in the region. Directly managed and grew over 50+ major accounts. Led a sales team of three full-time account representatives.
· Built sales territory from $3M in annual revenue in 1990 to $13M in annual revenue by 1993.
· Targeted, marketed, and prepared comprehensive presentations to demonstrate ways to integrate cutting-edge diagnostic imaging equipment.
· Negotiated long-term, multi-million dollar MRI, PET, CT, and Lithotripsy agreements in joint ventures with hospital administration, radiology management, clinics, and physician groups.
· Designed effective marketing campaigns to generate higher utilization of diagnostic services.
· Trained newly hired account executives to facilitate creative sales strategies.

1986 - 1990
Sales Associate
Marketed and sold acute care services to physicians and other healthcare professionals in medical office, hospital, and clinical settings. Maintained territory serving seven hospitals and coordinated efforts with a 10-member sales team.
· Planned and implemented targeted sales activities to build and maintain business, emphasizing value-added services in a market dominated by well-capitalized competitors.
· Resurrected inactive accounts through consistent sales calls, tripling revenue in one year.
· Delivered a 50% increase in account referrals. Maintained a high conversion rate based on each individual hospital’s criteria.


Master of Business Administration, 1992
Chapel Hill University, Asheville, North Carolina

Bachelor of Science (Biology), 1986
Carolina College, Charlotte, North Carolina


Pharmaceutical Sales Training in Cardiovascular Diseases
Pharmaceutical Sales Training in Pain Management
Accreditation (A.P.M.R.)
Pharmaceutical Manufacturers Representatives