Resumes by Industry: Education and Training

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE: Position as Adjunct Faculty teaching Criminal Justice, Political Science, Urban Affairs, American History, or Public Administration.

QUALIFICATIONS: Dedicated and animated teacher with successful record of developing and implementing new curricula in multi-cultural environments. Recognized by staff, faculty, and students for innovative instruction style and sincere care. Experienced teaching Political Science, Contemporary American History, Criminal Justice, Public Administration, and World Civilization at undergraduate-level. Ten-year record as police instructor - New York State Method Of Instruction Certified. Bi-lingual (English-German) with conversational skills in Spanish. Master’s degree in Political Science.

EXPERTISE IN:
· Interactive & Multimedia Instruction
· Student Services
· Special Events Planning
· Textbook Review & Selection
· Curriculum Development/Implementation
· Lesson Plan/Exam Development
· Classroom Management
· Cross-level Instruction

PROFESSIONAL EXPERIENCE

QUEENS COLLEGE, New York, NY
2002 - Present
Adjunct Faculty Political Science
2002 - Present
Adjunct Faculty Contemporary American History
2003 - Present
Adjunct Faculty Criminal Justice (Policing in America)
2003 - Present
Substitute Lecturer World Civilization
2003 - Present
BARUCH COLLEGE, New York, NY
Substitute Lecturer in Criminal Justice and Public Administration
2000 - 2001
NEW YORK POLICE DEPARTMENT (NYPD), New York, NY
1983 - 2003
Sergeant since 1989, holding multiple medals and community service awards. Special focus:
INTAC (Uniformed in Service Tactical Training) Supervisor - Counter-Terrorism Instructor - Boro-based training - Police Science Recruit Instructor (Police Academy) - Special training in OSHA, hazmat regulations, and suicide awareness.

INITIATIVES & ACCOMPLISHMENTS AT QUEENS COLLEGE, NY
2002 – Present
· “September 11, 2002” — First anniversary of Sep 11, 2001. Initiated and orchestrated highly successful college-wide event with expert speakers.
· “The Importance of Political Involvement” — Invited and arranged for New Jersey Assemblyman Willis Edwards III’s presence as guest speaker for Political Science class.
· “Orange Alert” — Law enforcement’s response to the threat of terrorism. Organized assembly for college’s activity period; invited NYPD lieutenant & sergeant as guest speakers.
· “Barbie & Ken in the Workplace” — Co-developed panel discussion about gender roles in the workplace; open to entire college and attended by faculty members.
· “Women in Law Enforcement” — Organized theme lecture in celebration of Women’s History Month. Guest speaker: Assistant Commissioner of Training, NYPD.
· “African-Americans in Policing” — Invited guest speaker for special lecture in celebration of Black History Month; Mr. Roger L. Abel (former president of NYPD Guardians Association; an African-American NYPD fraternal organization).
· “Group Dynamics” — Substitute facilitator on group psychology, using policing video and interactive dramatization.
· Mentoring Program Liberal Arts & Sciences Department
Asked by Chairperson to set up and run student-mentoring program following frequent student requests for advice.
· Community Outreach Volunteer Program
Memorial Intermediate School, West Paterson, NJ
Developed lesson plans on drugs, child abduction, and gang behavior education and awareness and held well-received sessions for students ranging from Kindergarten through 8th grade, including parents. Achieved successful cross-level customization of material and presentation.

EDUCATION, CERTIFICATION, AND AFFILIATION

MASTER OF ARTS DEGREE—2000
Major: Political Science
Baruch College–New York, NY
Graduated magna cum laude
Recipient Herbert Bienstock Research Award

BACHELOR OF SCIENCE DEGREE—1995
Major: History
The College of Staten Island—Staten Island, NY
Graduated magna cum laude

AMERICAN POLITICAL SCIENCE ASSOCIATION (APSA)—Member since January 2003

CERTIFIED SIMMUNITION TRAINING AND SAFETY SUPERVISOR—2001
Simmunition Division SNC Technologies, Inc. New York, NY

CERTIFIED VERBAL JUDO INSTRUCTOR—1995
Verbal Judo Institute—New York, NY

METHOD OF INSTRUCTION—1992
Division of Criminal Justice—New York State

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Focus: Elementary/Middle School Principal

Teaching and leadership professional with over twenty years experience in the classroom supported by ongoing staff development opportunities, certification and current trend seminars. Successful mentoring of staff in various committee roles and administration development teams. Educational visionary who has implemented forward thinking processes. Dedicated to student and family education and interaction with the community. Type 75/03 Certification. Wyoming teaching license K-12.

EXPERIENCE AND ACCOMPLISHMENTS

Wayside District, Wayside, Wyoming
1982 - Present

Smith and Nancy Hill Elementary Schools
1996 - Present
Assistant Principal

Smith Elementary School
1989 - 1996
Assistant Principal

2nd, 3rd, and 4th Grades
1984 - 1989
Teacher

2nd, 3rd, and 4th Grades
1982 - 1984
Teacher
• District 304 organization, cross-grade level planning, and committee participation.
• Liaison between school and community using speaking engagements and written media to advocate the educational organization and goals of the organization.
• Provided additional strategy for "at risk" children and their families, through individual needs planning.
• Second Grade Team Leader, chairing curriculum discussions and guidelines for grade level staff members.
• Member of Building Leadership team, specializing in Reading and Language Arts.

ADDITIONAL ROLES

Smith School
1996 - Present
Program Coordinator
• T.A.O.E.P. Coordinator performs multi-task in managing the state-grant supported program for "at risk" children. Requires tracking and supervision of six staff participants including time, attendance and payroll. Individual student plans are designed for each special needs student that provides for tutoring, mentoring, and parenting workshops. This program operates with the goal of strengthening the home-school interaction.

1995
Team Participant
• "Interconnections", Corridor Partnership for Excellence in Education.
One of seven teachers who worked together for one week to design and implement the foundation of the behavior management program currently used at Smith School. Program was named "Seven Habits of Highly Effective Students".

1985 - 1999
Program Staff Member
• T.A.O.E.P. Advantage Program - Truant Alternative Optional Educational Program

EDUCATION

Aurora University, Medicine Bow, Wyoming
Masters, Educational Leadership (Type 75 Certification)

North Wyoming University, Casper, Wyoming
Bachelor of Science, Education (Type 03 Certification)

LEADERSHIP AFFILIATIONS

• District Education to Careers Committee, 1999 - Present
• Behavior Management Team, 1994 - Present
• District Language Arts/Literacy Committee, 1996 - Present
• Building Leadership Team, 1985 - Present
• Grade Level Team Leader, 1985 - 1998
• Wayside Education Asso. West, Wyoming Education Asso., National Education Asso., 1982 - Present
• Principal Interview/Selection Committee: one of a team of leaders to interview principal candidates and provide recommendation to District Superintendent and School Board. (1984 and 1994)

SPEAKING ENGAGEMENTS

• April, 2002, Presented Interviewing and Hiring Strategies for the New Teacher to 40 student teachers
• January, 2002, Novice Teacher Seminar-Implementing a Student Management Plan, presented to approximately 25 novice teachers
• Professional Growth Presenter for District 304, "Seven Habits of Highly Effective Students"
• February, 1999, Reading Symposium Presenter for District 304, "Developmental Reading Assessment"
• Summer 1998 presented to approximately 150 new teachers and staff members, during orientation, "Seven Habits of Highly Effective Students"

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

AREAS OF EXPERTISE

Educational Professional with a distinguished career of over 20 years providing educational instruction and training solutions to individuals and corporations which enhance productivity, strengthen responsiveness, improve quality, and drive sustained business performance.

• Curriculum Development • Probability & Statistics • Mathematics
• Engineering / Six Sigma • Electronics • Statistical Reporting
• ISO 9000 Process • New Product Training • Reliability/Quality Assurance
• Performance Analysis • Team Accountability • Relationship Management

EDUCATIONAL BACKGROUND

MANHATTAN COLLEGE, Riverdale, NY
Masters, Electrical Engineering

NEW YORK UNIVERSITY, New York, NY
Bachelor of Science, Electromechanical

PROFESSIONAL RECOGNITION

Manager's Excellence Award for Warranty Reduction
Division Award for Product Performance Improvement
Award for Outstanding Volunteer Work

AFFILIATIONS

American Statistical Association
Advanced Placement Statistics Examination - Faculty Consultant
Institute of Electrical & Electronics Engineers
American Society for Quality
Accreditation Board for Engineering and Technology - Program Evaluator

TEACHING BACKGROUND

Managed all aspects of curriculum development and implementation. Determined student capabilities and utilized effective teaching methods to educate students. Handled lecturing responsibilities successfully.
• Educated college-level students in math coursework including Introductory Statistics, Probability & Statistics I & II, and Applied Statistics.
• Instructed students on diverse subject matter including Electric Circuits, Digital Circuits, Electronics I & II, Digital Electronics, SPC, Process Capability, and Gage R&R.
• Played a key role in developing course materials for training seminars.
• Evaluated student performance levels and recommended augmentations in study habits, which resulted in improved academic performance levels.

CAREER HIGHLIGHTS

• Proven success in conceptualizing and designing a complex test facility, which resulted in a Power Management Control System product that generated in excess of $10 million in annual sales.
• Streamlined manufacturing test processes, which realized a $2 million reduction in overhead.
• Realized $2 million in savings by introducing a product tracking process for mainframe power supplies.
• Produced annual sales of over $1.2 million due to hardware design and qualification testing of Power Leader Modbus Monitor.
• Instrumental in identifying and resolving Power Management Control System issues, which resulted in the payment of over $1 million in withheld payments from GE.
• Played an integral role in the launch of 9 Green Belt Projects, which produced $1 million in savings.
• Reduced defects by 95% and significantly improved reliability through the implementation of an Ethernet Gateway for Power Management Control System.
• Created test strategies that utilized accelerated life testing and complied with reliability specifications, which resulted in 75% reduction in field failures.

PROFESSIONAL BACKGROUND

Formulated reliability predictions on a regular basis. Directed ISO 9000 processes and ensured compliance to Federal and State regulations. Created quality plans and process flow charts. Controlled all aspects of studies concerning process capability and gage R&R. Directed Six Sigma study sessions. Led hardware design initiatives successfully.
• Utilized Six Sigma tools to resolve product performance issues, which significantly increased customer satisfaction levels.
• Served as Lead Quality Engineer for Optics Network Products.
• Developed statistical and reliability reports involving product performance on a monthly basis, which enabled management to make sound business decisions.
• Demonstrated expertise in all areas of statistical analysis and acted as corporate resource throughout multiple organizations.

EMPLOYMENT HISTORY

QUINNIPIAC UNIVERSITY, Hamden, CT
1996 - Present
Assistant Professor of Mathematics

BAGATEL CORPORATION, Hamden, CT
2002 - Present
Reliability Engineer

DIVERSIFIED CORPORATION, Danbury, CT
2002
Technical Development Engineer

CIDRA CORPORATION, Willamantic, CT
2001
Senior Quality Engineer / Training Instructor

DEBRON SYSTEMS, Plainville, CT
1994 - 2000
Senior Systems Engineer / Training Instructor

DUTCHESS COMMUNITY COLLEGE, Poughkeepsie, NY
1988 - 1993
Adjunct Lecturer

IBM CORPORATION, Poughkeepsie, NY
1981 - 1993
Advisory Engineer / Training Instructor

ROCHESTER INSTITUTE OF TECHNOLOGY, Rochester, NY
1991
Adjunct Instructor

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - resumesAP@aol.com - http://www.careerparadigms.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSOR

Resourceful and innovative professional with a 20+ year academic career producing powerful learning opportunities for advanced level post secondary courses, international educational facilities and corporate training. Recognized for teaching excellence based on technical, research, and design fundamentals. Pioneering technology in the classroom and e-learning. Strong follow-through, administrative and time management capabilities. Highly articulate, demonstrating refined interpersonal skills across all levels and backgrounds. Without fail, confident, positive and professional. Energized for new challenges.

Core competencies:

· Curriculum Development
· Lesson Design & Development
· Research & Reporting
· Leadership & Mentoring
· Extra Curricular Initiatives
· Technical Instruction
· Remediation & Assistance
· Media Relations
· Multi Culture & Ethnic Awareness
· Community Involvement

CAREER PATH

PROFESSOR: BUSINESS AND MANAGEMENT STUDIES
1996 – Present
1984 - 1993
Georgian College Of Applied Arts And Technology, Barrie and Orillia Campuses
Selected for multiple faculty positions in the Georgian@Laurentian BA Program; Applied Automotive Marketing Degree Program; and Business and Management Studies: Business Administration. Not including other educational projects, taught 170+ post-secondary credit level courses for Georgian. Consummate instructional capabilities serve to deliver introductory to advanced level programming for HR Management Program, Engineering Technology, Resort and Hotel Management, and Continuing /General Education. Current courses include Introduction To Economics, Macroeconomics, Labor Economics, and Marketing on the Web.
· Develop Syllabi, conduct research, accumulate resources and generate assessment materials for all courses taught. Spearheaded innovative courses like Marketing on the Web, Cyberselling, and Society and the Internet. Further, piloted the introduction of the McGraw-Hill Learning Architecture (Online Learning Resource Package) in the Business Administration (Marketing) Program.
· Present curriculum content, drawing parallels to regional, national and international markets, and extensive travels to generate real life applicability of course material.
· Active in giving media interviews on behalf of the college for television and print. Consulted for opinions related to Economics and Business issues. Interviewed and quoted in Simcoe County Business News on multiple occasions.
· Trusted to orientate new faculty addressing teaching methodologies and student expectations in a college environment. Flexible skill-set trains teachers for all departmental courses. Coached two faculty to teach Society and the Internet in India. Lead teacher for Consumer Behavior, even though not personally teaching the course.
· Carried out the additional responsibility of Program Coordinator for Orillia Campus for two academic years, 1991 - 1993. Served as contact point for new Business Programs students and faculty. Delivered briefings to students, instructors, and community members, in addition to promoting programs in local high schools. Involved in curriculum development resulting in the smooth transition for students from the Orillia to Barrie campus and to further educational and work opportunities.

LECTURER – Mangosuthu Technikon
1999 - 2000
South Africa and Zimbabwe
Arranged a sabbatical to undertake an International Professional Development Leave. Traveled throughout the region conducting academic research.
· Lectured post secondary students focusing on international economic concerns.

SENIOR TECHNICAL INSTRUCTOR
1993 - 1996
Government Of Brunei Darussalam, North Borneo
Took a Leave of Absence to accept this Ministry Of Education post in Southeast Asia. Taught Upper Secondary Mathematics: Cambridge O and AO curriculum. Additionally, tended to the administrative details of upper secondary classes.
· Manager for the Australian Mathematics Competition in 1995.
· Headed the Commerce Club as part of extra curricular activities.

ECONOMICS LECTURER
1990
York University, School of Continuous Education, Toronto, Ontario
· Provided on-site delivery of Advanced Economics courses to engineers, managers and staff at Allied Signal Aerospace’s Management Development Certificate Program.

COURSE LEADER
1988
Georgian College, School of Continuous Learning, Barrie, Ontario
· Retained to instruct: Marketing For Small Business for the Ontario Management Development Program.

ECONOMICS LECTURER AND MARKER
1985 - 1988
Certified General Accountants Association of Ontario, Barrie, Ontario
· Provided expertise for three courses: Fundamentals of Managerial Economics; Quantitative Methods; and Economics.

Earlier roles included Teaching, Supervisory and Administrative positions with the Toronto District School Board and Pickering College.

EDUCATION & PROFESSIONAL DEVELOPMENT

MASTER OF BUSINESS ADMINISTRATION - Marketing Management
1986
Schulich School of Business, York University, Toronto, Ontario

HONORS BACHELOR OF ARTS - Economics
1980
Queen's University, Kingston, Ontario

TEACHER TRAINING CERTIFICATE
2002
St. Clair College, Windsor, Ontario

ACADEMIC ADVISING PORTFOLIO TRAINING & ACADEMIC ADVISING FOR STUDENT SUCCESS & RETENTION CERTIFICATE
1999
Noel-Levitz Training Modules, Georgian College

COMMITTEE INVOLVEMENT

Chair Staff Affairs Committee of College Council. Dedicated to serving Georgian’s operations, adjudicating College research and in multiple committee and advisory capacities:

· Laurentian University
· Business Administration Macro Curriculum
· Marketing Management
· Human Resource Management
· Canadian Automotive Institute
· Dean and Faculty Selections
· Professional Development Leave
· Mechanical Engineering Programs

CONFERENCES

Invited to facilitate at Seneca College’s Educational Technology Conference Series (1999). Led a workshop on the Blended Classroom at Georgian College (1999).
Hold continuous education in the highest regard. Active participant in workshops and conferences including, but not limited to:

· Internet Applications
· Media Training
· Large Class Management
· Program Coordinating
· Mature Students
· Mathematics
· Blackboard Applications
· Curriculum Development
· General Education

· Participant in a conference entitled Assessment in Mathematics Syllabus D in Brunei and Nelson Technology Forum at George Brown College in Toronto.

REVIEWED MANUSCRIPTS

Marketing on the Web, Nowell, D., McGraw-Hill Ryerson, 2002
Canadian E-Marketing, Venkat, R., McGraw-Hill Ryerson, 2001
Fundamentals of Management: Essential Concepts and Applications, Robbins/De Cenzo/Stuart-Kotze, Prentice Hall, 1998
Understanding Consumer Behavior, Peter, Olsen and Rosenblatt, McGraw-Hill Ryerson, 1996

CURRENT MEMBERSHIPS

Member: The Canadian Institute of Marketing
The Association of Marketing Educators (AME) since 1991. Serve as Regional V.P. for Canada.
The Canadian Foundation for Economic Education

COMMUNITY & EXTRA CURRICULAR INVOLVEMENT

French Horn Player - Barrie Concert Band
Trustee - Church activities
Hatha Yoga participant
World Travel

Ontario Colleges’ Marketing Competition Coach: 2001 - 2003

Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS AND SKILLS SUMMARY

· Dedicated, service-oriented team member; motivated to work efficiently without direct supervision in busy environment, handling many tasks simultaneously. Adhere to company policy and rules; use balanced judgment in decision-making.
· Exemplary communication/interpersonal skills; good listener. Interact positively with a wide range of people of various ages, cultures and socio-economic levels. Display empathy and consideration for others.
· Exceptional organizational skills; able to prioritize workload and multi-task to meet deadlines. Take pride in providing dynamic customer service

EMPLOYMENT HISTORY

CHILDREN’S PROGRAM FACILITATOR / SUBSTITUTE AIDE / DAY CARE
Farrell Area School/Mercer County Head Start – Farrell, Pennsylvania
2002 – Present
Children of Zion – Farrell, Pennsylvania
2003
Children’s Aid Society/Prince of Peace – Mercer, Pennsylvania
2000 – 2003
Hermitage School District/Family Center – Hermitage, Pennsylvania
2002
Kiddie Korner Mother’s Day Out – Sharon, Pennsylvania
1997 – 1998
· Consistently commended by supervisors and parents for creating a nurturing, welcoming environment for children. Establish rapport and sense of trust with children and parents. Maintain confidentiality of clients.
· Collaborate with teacher to plan and implement daily activities, e.g., circle time, songs, dancing and crafts. Prepare and serve nutritious snacks throughout the day. Assisted in re-organization of classroom layout and supplies at beginning of school year, improving access to supplies and traffic flow in room.
· In summer program, planned and taught up to 5 music classes daily for children aged 3–5, leading up to a performance for parents at end of camp session.

BAKERY CLERK
Shop N Save – Hermitage, Pennsylvania
2000
Giant Eagle – Hermitage, Pennsylvania
1999
· Reliably performed all tasks assigned, e.g., proofing, baking, packaging and displaying bakery products. Took initiative to learn cake decorating to better serve customer needs in absence of decorator.

RECEPTIONIST / CASHIER / STORE CLERK
Dunkerly Chiropractic – Brookfield, Ohio
1999
KB Toys – Hermitage, Pennsylvania
1999
Pat Catan’s – Sharon, Pennsylvania
1998 – 1999
· Courteously and efficiently provided competent customer service, enhancing customer-business rapport. Waited on customers, operated cash register and stocked shelves. Created attractive merchandise displays. Answered telephones; scheduled appointments. Entered data into computer.

EDUCATION / CERTIFICATIONS / CLEARANCES

· Fire Safety Training
· CPR Certification
· Child Abuse Clearance
· Child Abuse Training, 1997
· First Aide Certification
· Criminal Clearance

Graduate, 1997, Pensacola A Beka Home School – Pensacola, Florida

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EDUCATION & PROFESSIONAL DEVELOPMENT

University of Minnesota, Minneapolis, MN
2003
Bachelor of Science, Elementary Education (Minnesota Licensure K-8) / Social Studies Cognate
GPA: 3.55, • Gangs and Their Culture workshop, Institute for School Safety, February 12, 2003.
• Professional Development Day, University of Minnesota, April 8, 2003.

TEACHING EXPERIENCE

BROOKVILLE ELEMENTARY SCHOOL, Arden Hills, MN
2002 - Present
Classroom Teacher: 2nd Grade
• Developed, coordinated and taught Language Arts (reading, phonics, spelling, grammar, and writing), Math, Social Studies, Science/Health and Art. Collaborated with cooperating teacher to organize integrated thematic units.
• Utilized varied teaching techniques to meet the needs of visual, kinesthetic and auditory learners for all subject areas.
• Participated in school conferences, staff meetings, trips, music program and initial fall open house/classroom preparation.

ST. PETER JUNIOR HIGH SCHOOL, Minneapolis, MN
2002 - 2002
Classroom Teacher: 8th Grade English
• Demonstrated excellent behavior, time and organizational management skills for the middle school level.
• Taught grammar and spelling, mentored individuals, recorded student data and assisted with classroom preparation.

JOHNSON PRIMARY SCHOOL, Brooklyn Park, MN
2001 - 2001
Classroom Teacher: Kindergarten
• Team taught Science (Wood), Reading (Story Group) and Art (Thanksgiving theme).

KENNEDY ELEMENTARY SCHOOL, Andover, MN
2000 - 2000
Classroom Teacher: 4th Grade
• Observed classroom academics and activities. Assisted with grading and classroom preparation.

TENHOFF CHILD CARE CENTER, UNIVERSITY OF MINNESOTA, Minneapolis, MN
1998 - 2002
Preschool Assistant Teacher / Teacher's Aide: Ages 3-5
• Cared for children (some with behavior problems): daily living skills, meals, socialization, academics and recreation.
• Communicated with families to foster a nurturing and challenging environment. Participated in staff meetings.
• Helped coordinate celebrations and special events.

GREEN HILLS ELEMENTARY SCHOOL, Robbinsdale, MN
2002 - 2002
Book Buddies Volunteer
• Read with a struggling reader mornings before school to improve his interest and ability.

PROFESSIONAL MEMBERSHIPS

National Education Association • Education Minnesota

OTHER EMPLOYMENT WHILE FINANCING COLLEGE

(Have balanced two or more jobs since age 16)
• Financed 100% of college expenses by working in retail (detailed list available upon request).

PRWRA Barb Poole - Hire Imaging - 1812 Red Fox Road - St. Cloud, MN 56301 - eink@astound.net - (320) 253-0975 - (320) 253-1790 fax

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS PROFILE

Proactive, high energy individual with a proven ability to build trust and develop effective relationships. Proven track record in learning and development. Effectively performs at the highest level in difficult and challenging environments. Excellent organizational skills, combined with the ability to adapt to new challenges. Expertise in handling and resolution of a wide range of management issues. Outstanding interpersonal and communication skills, with expertise in dealing with people from diverse backgrounds and cultures.

· Staff Development
· Program Development
· Creative & Innovative Ideas
· Outstanding Communicator
· Excellent Interpersonal Skills
· Team Player
· Problem-Solving
· Relationship Builder
· Curriculum Design & Development
· Strong Management & Organization

PROFESSIONAL EXPERIENCE

DAVID WILLIAM PRIMARY SCHOOL — New Jersey
2001 — 2002
Classroom Teacher
Reported directly to Headmaster for public school with 200+ students teaching all subjects. Prepared differentiated lessons, created curriculum, monitored student progress, planned and executed educational outings.
· Planning: Designed, planned and implemented an information booklet for new teachers, advising teachers on teaching methods, adapting to curriculum, school events, a who’s who of teachers, and location of teaching resources and materials.
· Program Development: Collaborated with administration over a six-month period in developing an induction program for new teachers.
· Curriculum Design & Development: Instrumental in developing and implementing a working curriculum consistent with individual and group learning needs, improving on-task behavior and acceleration of educational objectives.
· Communication Skills: Set high expectations for student behavior, maintaining standards through classroom management techniques and positive reinforcement, resulting in increased positive student behavior and learning, emphasizing respect for all.
· Relationship Building: Improved communication among teachers through effective team-building, promoting a positive philosophy of the school and creating a sense of community for students and staff.

REDFERN SCHOOL DISTRICT — New Jersey
2001
Educational Aide
· Program Development: Collaborated with colleagues in developing a program enabling teachers to better understand ADD in students.
· Staff Development: Taught teachers how to recognize and understand ADD through individual sessions discussing student actions and behaviors. Assisted teachers in developing coping mechanisms and developing behavior modification plans for students.
· Creativity: Designed lesson plans catering for student interests and diverse individual needs, dramatically improving student performance in reading.

WFPH P.B.S — New Jersey
2001
Program Development Specialist

EDUCATION

Master of Education
New York University — New York, NY

COMPUTER SKILLS

MS Word, MS Excel, PowerPoint, Internet

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

College-Level Educator • Trainer

· Self-motivated to pursue and disseminate knowledge. Incorporate real-world experiences into coursework. Promote lifelong learning. Dedicated to the principles of academic integrity and intellectual honesty. Skilled at capturing students’ attention and motivating them to learn.
· Communicate clearly and logically, both orally and in writing. Able to establish rapport with wide range of people of various ages. Adapt presentation of coursework/training material to ensure complete comprehension by students/staff. Creative, resourceful, flexible.
· Participated in introducing new technology into the classroom, i.e, blackboard system, for the Pennsylvania System of Higher Education at Shippensburg University for the Masters Program.
· Notable communication and interpersonal aptitude. Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements with focus on customer satisfaction.

Business Development

· Talented business development professional with general and P&L management, strategic planning, budgeting, financial reporting, training and leadership qualifications and team-focused, results-oriented management style. Effective in reorganizing, streamlining and strengthening existing operations as well as identifying and capitalizing new business opportunities.
· Provide strategic, tactical and operating leadership to meet challenging start-up, turnaround and high-growth ventures. Combine strong planning, organizational and communications skills with the ability to independently plan and direct high-level business affairs.
· Analytical and decisive; expert negotiator and “deal maker.” Readily visualize target and identify steps required to attain goal. Successfully negotiate new terms regarding contract procedures/service offerings to promote responsiveness, efficiency and profitability of business relationships. Build new revenue streams.

PROFESSIONAL ORGANIZATIONS / ACTIVITIES

Guest Lecturer: Leadership Skills and Group Communication
Harrisburg Area Community College, 2002 – 2004

Diplomat Member, Susquehanna Alliance
Met with CEOs of south-central Pennsylvania companies to foster improved relationships
between their companies, the Alliance and the community.

Volunteer, Harrisburg Chamber of Commerce
Ranked 6th of 200+ volunteers for generating the most memberships during membership campaign drive.

Eagle Scout, Boy Scouts of America, Unit Commissioner, 1998

EDUCATION

MBA, Management, 2004, Shippensburg University, John L. Grove College of Business
Graduate Thesis: Can the Theory of Constraints be applied to the service industry,

BS, Business Administration, 1997, Pennsylvania State University – University Park, Pennsylvania
Smeal College of Business Administration

PROFESSIONAL EMPLOYMENT

Medford Leas – Medford, New Jersey
2004 – Present
CONSULTANT
· Selected to manage project to write comprehensive nursing manual in accordance with JCAHO standards. Realign policy and procedure manuals (PPMs), consolidating 15+ PPMs into 3 centralized PPMs for all departments.
· Deliver strategic planning and strategic action processes as well as communication tools.
· Dialog with Director of Human Resources, CFO and Director of Health Services to incorporate their expertise and ensure accuracy of documents.

Campus Marketing Services – Framingham, Massachusetts
2000 – 2004
NATIONAL TRAINER / FUNDRAISING MANAGER
· Delivered 500+ fundraising presentations to college/university student groups.
· Trained fundraising managers orchestrating programs at 1,000+ schools in 42 states. Improved employee performance, decreased attrition rate and increased production 10%.
· Developed balanced scorecard system as means to improve overall employee performance.
· Employed Theory of Constraints strategies that increased gross margin 37+% while decreasing operational expenses.
· Achieved recognition as #2 most profitable fundraising manager in past year and #1 overall in previous years.

Leader/Infinity, Inc. – Harrisburg, Pennsylvania
2001
BUSINESS DEVELOPMENT
· Challenged to boost client accounts in Pennsylvania for non-standard auto insurance company. Introduced benefits in promotional marketing program, Providing Agents Service and Support (PASS), and recruited agents to program. Resulting activity increased number of accounts 25%. Decreased claims by 10%. Program subsequently implemented nationally.
· Selected to create business development strategies in other areas (e.g., Southern California and Ohio).
· Created broadband communications vehicle of regular contact to agencies with news and information, providing ongoing support to agents.

IBiDUSA.com – Tampa, Florida
2000
DIRECTOR OF BUSINESS DEVELOPMENT
· Hired, trained and managed staff to accrue $1 million of products in three months. Achieved 200+% of goal for website development. Negotiated national business accounts (e.g., Avis) valued at $150+ thousand.
· Developed and implemented brand marketing programs that resulted in over 100,000 hits per month on website.

Maxim Healthcare Services – Philadelphia, Pennsylvania and Clearwater, Florida
1999 – 2000
RECRUITER / HEALTHCARE ACCOUNTS MANAGER
· Succeed in challenge to initiate and deliver project that coordinated 500 flu vaccine programs in Pennsylvania, New Jersey and Delaware; directed hiring process for 100+ nurses.
· Replaced non-productive employees with outgoing, self-confident, organized and resourceful individuals with great people skills. Turned around office losing $4K per week into $6K profit machine within 6 months. Increased gross margin by $1.3 million, achieving 142% of business plan.
· Evaluated divisions, services and related market opportunities to spearhead promotional activities.

Northwestern Mutual – Harrisburg, Pennsylvania
1997 – 1998
SPECIAL INSURANCE AGENT
· Constructed, organized, planned and implemented financial and retirement contribution programs for families, profit and non-profit organizations. One of fewer than 5% of first-year agents to receive Bronze Award.

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Computer technology instructor with extensive experience in Network Administration, Project Management and Quality Management. Consistently recognized and awarded for performance. Key areas of expertise include:

Instruction

• Technical Instruction • MS Curriculum
• Student Assessment • Curriculum Development
• Lecture Techniques • Lesson Plans

Computers

• Microsoft Operating System • Novell Operating System • Internet Technology
• Network Administration • Hardware Configuration • Software Configuration
• Windows 95 • Windows NT • TCP / IP
• Peripheral Equipment • Proxy Server • MS Office Professional

PROFESSIONAL EXPERIENCE

Reed Institute of Technology, Atlanta, GA
1999 - Present
MCSE Instructor and MCT

Adult Education Program, Marietta Community School, Marietta, GA
1997 - 1999
Computer Instructor

Hillsborough Community College, Tampa, FL
1990 - 1997
Software Instructor

Jefferson High School, Tampa, FL
1982 - 1990
Teacher

NETWORK ADMINISTRATION

• Provided complete knowledge of Novell and Microsoft network administration as MCSE / CNE / A+ Certification and as instructor of the MCSE Program at RIT.
• Delivered course instruction in: Networking Essentials, NT 4.0 Core, NT 4.0 Administration, and NT 4.0 Enterprise.
• Skilled in troubleshooting to the board level; excellent ability to facilitate, diagnose and troubleshoot networking and configuration problems of both hardware and software.

TECHNICAL INSTRUCTOR / TRAINER

• Developed curricula, assembled training materials, prepared goals and objectives, created lesson plans, and taught college-level computer classes in computer applications, data processing, operating systems, and Microsoft Network Engineering.
• Demonstrated ability to prepare goals and teach a diverse adult student body.
• Provided innovative lecture techniques and teaching strategies for students.

EDUCATION AND TRAINING

Marietta State College, Marietta, GA
B.S., Education
GPA: 3.8, • Computer Science Teaching Certification, State of Georgia Education Program

• MCSE, CNE and A+, Valley Technical Institute, Atlanta, GA

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Curriculum Vitae: William B. Goldman, Ph.D.
723 Deer Ridge Way, Meyers, CA | (707) 555-7821 | wgoldman@myisp.com

PROFESSIONAL PROFILE

Leading teacher and researcher with a 20-year academic and corporate career producing powerful learning opportunities for corporate and higher education. Versatile and effective educator with 10 years experience in corporate training and over 10 years experience in higher education. Recognized for teaching excellence based on technical, research, and design fundamentals – awarded Outstanding Professor medal five times by colleagues and students.

World-renown educational researcher with three active, fully funded research programs, and a prolific body of research results. Publications include books, book chapters, articles, papers, and presentations. Awarded the John Dewey Prize, an internationally sought-after acknowledgement of lifetime achievements to educational theory.

Expert corporate manager of 15-person instructional design and delivery team directing corporate-wide skills and procedures training. Skilled at leveraging information technology to reduce training costs while dramatically improving productivity and results.

Actively committed to the role of philanthropical consultant, advising over 50 school systems and corporations to apply learning theory effectively to achieve 4-sigma gains on learner performance. National reputation for launching self-help programs, which result in a more highly qualified and productive workforce.

EDUCATION

Columbia University, Teachers College, New York, NY, 1990
Doctor of Philosophy (Education – Curriculum and Instruction)
Dissertation Title: “The Effects of Multi-Dimensional Realism in Simulation-Based Corporate Leadership Training”
Dissertation Chair: Dr. S. Skywalker, Ph.D.
Major Professors: D. Sterling, C. Fong, and A. Simms
Awarded Summa Honorus Dissertatum

Harvard University, School of Education, Cambridge, MA, 1983
Master of Arts (Education – Instructional Design)
Thesis Title: “Meta-Analysis of Instructional Design Effects in Computer-Based Corporate Training”
Thesis Advisor: Dr. W. Benjamin, Ed.D.

Pepperdine University, Malibu, CA, 1980
Bachelor of Science (Mathematics and Statistics)
Senior Project: Meta-Analytical Techniques
Graduated Summa Cum Laude

TEACHING EXPERIENCE

OAKLAND UNIVERSITY, Oakland, CA
1999 - Present
Professor of Education
Teaching Activity: Adult Learning Theory, Advanced Statistics, Curriculum Theory, Instructional Design I and II, Practicum in Corporate Training, Research Methods.
Research Activity: Authored two chapters, presented four papers, and served as Principal Researcher on three research projects and as Advising Specialist on eight other projects.
Departmental Service: Advised students, recruited prospective students, chaired Curriculum Committee, served on two other committees, and mentored junior colleagues.
University Service: Served as area representative to accreditation team, served on Corporate Education Committee, and spearheaded alumni awareness campaign.
Significant Achievements:
Received Distinguished Teaching Award.
Advised and coached six students resulting in scholarship awards of $150,000.
Secured multi-year, $5M grant to support research program and attract junior faculty.
Forged partnerships between local businesses and university to pilot self-help training opportunities for underprivileged.

OAKLAND UNIVERSITY, Oakland, CA
1997 - 1999
Associate Professor of Education
Teaching Activity: Curriculum Theory, Educational Statistics, Evaluation Methodology, Instructional Design I and II, Online Learning Models, Research Methods.
Research Activity: Authored two books and three chapters, presented two papers, and served as Assistant Researcher on two research projects.
Departmental Service: Advised students, recruited prospective students, served on the Curriculum Committee and Technology Committee, and wrote three grant applications.
University Service: Served on the Task Force for university Open House and on General Curriculum Committee.
Significant Achievements:
Received Distinguished Teaching Award.
Secured $20,000 university mini-grant to fund a local pilot for new teacher orientation, which received an excellent rating from 92% of the attendees.
Established a network of local business and government contacts to support dialog concerning community needs and university programs.

BAY COLLEGE, Alameda, CA
1994 - 1997
Assistant Professor of Education
Teaching Activity: Educational Statistics, Evaluation Methodology, Instructional Design I and II, Technology in Education.
Research Activity: Authored six articles and presented two papers.
Departmental Service: Advised students, served on the Computer and wrote a technology grant application.
College Service: Served on the General Curriculum Committee.
Significant Achievements:
· Received Outstanding Teaching Award.
· Secured $120,000 technology grant to fund a computer-based experimental classroom. Room became a showplace for community groups and corporate training partners.
· Designed and supervised first annual Teacher Open House intended to inform local high school teachers about opportunities for their students and themselves. Achieved a 22% enrollment rate for visiting teachers and a 38% increase in high school student referrals.

BAY COLLEGE, Alameda, CA
1991 - 1994
Lecturer
Taught Educational Statistics, Instructional Design, Mathematics Education, and Technology in Education. Wrote three articles on instructional techniques for corporate training. Oversaw staffing of the college computer lab.
· Designed and taught a series of short courses on mathematics education using technology to provide in-service hours for working teachers.
· Developed and delivered workshops on data analysis for educators in order to address the State’s new credential requirement.
· Tutored advanced students and advised about university matriculation; 12 students continued on to become merit scholars.
· Consulted at local high schools to support development of instructional technology.

SAN FRANCISCO COMMUNITY COLLEGE, San Francisco, CA
1990 - 1991
Adjunct Professor of Education
Taught Computers in Education and Educational Statistics. Wrote and presented a paper on the comparison of corporate and academic instructional goals. Consulted with local schools on the scope of the mathematics curriculum.
· Received positive student evaluations based on the design of the courses and the methods of delivery.
· Coached students to achieve highest ratings on the CBEST certification exam.
· Developed and delivered an introductory practicum on instructional techniques in corporate education.

HIGHLIGHTS OF WORK EXPERIENCE

NEW YORK BUSINESS CENTER, New York, NY
1988 - 1990
Director of Corporate Training
Managed an instructional staff of 25, including course designers, authors, graphic artists, trainers, evaluators, and counselors. Developed promotional campaigns to recruit corporate clients. Designed rapid course development process for customized programs. Advised students on course choices and career goals. Supervised the evaluation of programs and review of trainers.
· Established a loyal base of corporate clients, resulting in 28% growth in course subscriptions.
· Spearheaded conversion of traditional course development techniques from paper-based to computer-based design, decreasing development time by two weeks.
· Emphasized customized curricula for banking and securities industry, achieving a 32% increase in course revenue.

NEW YORK BUSINESS CENTER, New York, NY
1985 - 1988
Manager of Executive Education Programs
Directed 8-person development team focused on instructional programs for the working executive. Identified marketing opportunities and oversaw development of marketing campaigns for executive education. Presented curriculum overviews to professional associations. Formed alliances with local business to identify and meet educational needs. Reviewed and evaluated course delivery and content.
· Tailored the case-study instructional technique to provide real-world scenarios for students to practice active analysis and decision-making.
· Developed a targeted presentation introducing program objectives and benefits to inform business professionals of educational opportunities.
· Designed a peer review and mentoring process for trainers, resulting in a 30% increase in trainer evaluation scores.

MANHATTAN BUSINESS SERVICES, New York, NY
1983 - 1985
Lead Corporate Trainer
Supervised and scheduled four corporate trainers. Taught courses in mathematics and statistics. Advised and tutored students. Developed and piloted instructional modules.

BRADFORD CONSULTING, Boston, MA
1980 - 1983
Corporate Trainer
Taught corporate training courses in mathematics and statistics. Advised and tutored students.

SERVICE

Service to the Profession

Corporate Trainer Ethics Committee, International Association for Continuing Education & Training, Co-Chair
Current Issues Committee, American Society for Training & Development, Member
Program Reviews of Oakland University and Bay College, Lead Evaluator
Accreditation Teams, Western Association of Schools and Colleges, Visiting Team Member
Public Interviews on Radio and Television Stations, KGO, KICU, KCBS, KRON, Fox, and NPR
CEO Panel on Executive Training, The International Association for Management Education, Member

Service to the University

Accreditation Task Force Member
Open House, Co-Chair, Coordinated Visiting High School Teacher Program
Alumni Awareness Campaign, Chair
Welcome Week, Area Leader
Technology Committee, Member
Training Committee, Member
HR Committee, Member
Participated in New Student Prospecting Sponsored by Admissions Department
Solicited and Developed Corporate Research Sponsorships

Service to the School

Curriculum Committee, Chair
Research Review Committee, Member
Mentoring Program, Developer and Manager
Student Assimilation Program, Participant
Student Advising – Undeclared Majors
College Night Recruiting, Advisor

Service to the Community

· Consulted on installation and operation of numerous computer training centers in public and private schools, community centers, and corporate training sites.
· Delivered lectures on self-help techniques for corporate job seekers, sponsored by Economic Development Council.
· Supervised community-based programs for employment development, focusing on job skills and training.
· Facilitated corporate sponsorships of community development programs by encouraging monetary and equipment donations. Established a public service program in which advanced students donated time to provide hands-on instruction in community-based training centers.

PUBLICATIONS

Books

Goldman, W. B. (2000). Technology in the Workplace. Boston: Harvard University Press.
Goldman, W. B. (1999). Guide to Executive Training Strategies. New York: Doubleday.
Goldman, W. B. (1998). Primer for Corporate Trainers. Philadelphia: Scholastic Press.

Chapters

Adams, S. L., Goldman, W. B., & O’Malley, D. S., (1996). International Review of Corporate Training Strategies. In P. Roberson, Worldwide Corporate Training (pp. 28-73). Philadelphia: Business Press.
Cordova, C., & Goldman, W. B., (1998). Knowledge Transfer in Corporate America. In R. McEnvoy, Corporate Culture (pp. 215-258). Los Angeles: Corporate Publications.
Goldman, W. B., (1998). Evaluation Strategies for Corporate Training. In C. Fong, Evaluation in Education (pp. 280-315). San Francisco: Helix.
Goldman, W. B., & McLeod, M. L., (2000). Ethics for Corporate Trainers. In P. Winters, Workplace Training (pp. 162-214). New York: Harcourt.
Goldman, W. B., & O’Malley, D. S., (2001). Challenge and Reward in Corporate Training. In C. Catello, Corporate Education (pp. 240-285). Chicago: Educational Review.
Goldman, W. B., O’Malley, & Wong, D. S., (1999). Realism in Learning. In M. Hope, Learning Theory and Strategy (pp. 91-115). Chicago: Dewey Press.
Goldman, W. B., & Simms, A. B., (2001). Research Designs for Corporate Training. In T. Saunders, Research in Corporate Training (pp. 82-128). New York: Doubleday.
Goldman, W. B., & Thomas, M. R., (2002). Scenario-Based Training. In T. Mack, New Dimensions in Learning (pp. 130-185). Los Angeles: Acme Press.
Goldman, W. B., & Winters, P., (1995). Realism in Learning. In J. Hernandez, Education for America (pp. 190-235). Chicago: Educational Review.

Articles

Adams, S. L., Goldman, W. B., & O’Malley, D. S., (1996). Three Case Studies: American, European, and Japanese Training Solutions. International Training, 45, 165-182.
Cordova, C., & Goldman, W. B., (1998). Retooling Executives. Journal of Educational Research, 124, 115-123.
Goldman, W. B., & McLeod, M. L., (2000). The Elements of Effective Simulations. Business Training Strategies, 15, 25-42.
Goldman, W. B., O’Malley, & Wong, D. S., (1999). The Application of Csikszentmihalyi Flow Theory to Corporate Training. Psychology of Learning, 28, 5-27.
Goldman, W. B., & Thomas, M. R., (2002). Meta-Analysis of Training Strategies. Journal of Educational Statistics, 82, 32-45.
Goldman, W. B., & Winters, P., (2001). Web Usage in Corporate America. Education Review, 72, 52-58.

Papers

Goldman, W. B., (2001). Disjointed Learning, a Critique of Just-in-Time Training, Proceedings of American Society for Training & Development, 52-60.
Goldman, W. B., (1999). Train the Trainer – Using Technology, Conference Proceedings of International Association for Continuing Education & Training, 78-92.
Goldman, W. B., (1998). Defining Training Goals and Measuring Results, Annual Meeting of Academy of Human Resource Development, 143-147.
Goldman, W. B., (1994). Addressing Cultural Issues through Training, Proceedings of Society for Human Resources Management, 201-238.

PRESENTATIONS

Conference Presentations, Poster Sessions, School and Community Lectures

Collaborative Learning Strategies to Increase Realism, (1995). New York Chapter of the Academy of Human Resource Development.
Computer-Based Training for Executives, (2001). Conference of the International Association for Management Education.
Data Collection Techniques for Online Learning, (2000). Annual Meeting of Society for Applied Learning Technology.
Ethical Considerations in Online Learning Research, (1997). Convention of the American Education Research Association.
Instructional Methodology in Corporate Training, (1996). Meeting of the California Chapter of the American Society for Training & Development.
Internet Training Strategies, (June 2000). Campus Presentation, Oakland University.
Measuring ROI for Corporate Training, (October 1999). Commonwealth Club.
Online Learning – Fad or Future, (May 2002). Meeting of Technology Roundtable of San Francisco.
Overview of Development Tools for Online Learning, (February 2000). Campus Presentation, Oakland University.
Technology Overview for Corporate Training, (December 2000). Business Leaders of Northern California.
The Costs of Not Training Executives, (March 2001). Northern California Chapter of the Council for Adult & Experiential Education.
Time to Learn, (April 1999). Campus Roundtable, Oakland University.
Training: Increasing Productivity or Wasting Time, (August 2001). Academic Council of California.

HONORS AND AWARDS

School Awards

· Alumni Relations Award, 1999
· Distinguished Teacher Award, 5 years
· Researcher of the Year, 2001
· University Service Award, 2002

Professional Awards

· Business Educators of America Award, 1996
· Dewey Outstanding Educator, 2000
· Double Helix Award for Educational Research, 1998
· Piaget Prize for Significant Research Contribution, 2001

Community Awards

· Business Leaders of America Prize, 2002
· Dewey Outstanding Educator, 2000

RESEARCH ACTIVITY

Research Topics

Realism in Corporate Training
Simulation-Based Training
Scenario-Based Training
Technology in Education
Trainer Evaluation and Training
Executive Instructional Techniques and Effectiveness

Directed Research Topics

Effectiveness of Instructional Technology
Effects of Training on Cultural Change
Human Resources Deployment and Support
Technology-Based Corporate Training
The Corporate Trainer Curriculum

TEACHING ACTIVITY

Courses Taught

· Adult Learning Theory
· History of Education
· Advanced Statistics
· Instructional Design I
· Collaborative Learning Strategies
· Instructional Design II
· Colloquium in Scenario-Based Training
· Motivational Theory
· Corporate Training Philosophy
· Online Learning Models
· Current Issues in Computer-Based Learning
· Practicum in Corporate Training
· Curriculum Theory
· Research Methods
· Educational Statistics
· Technology in Education
· Evaluation Methodology

Courses Developed

· Adult Learning Theory
· Current Issues in Computer-Based Learning
· Collaborative Learning Strategies
· Online Learning Models
· Colloquium in Scenario-Based Training
· Practicum in Corporate Training
· Corporate Training Philosophy
· Technology in Education

Evaluation Results

· Consistently received student evaluation ratings in the top 5 percentile nationwide.
· Chosen as an instructional model for implementing new techniques and strategies.
· Designated as Master Teacher, fastest promotion in the history of the university.

MEMBERSHIPS

Professional Affiliations

· Academy of Human Resource Development (AHRD)
· American Association for Adult & Continuing Education (AAACE)
· American Education Research Association (AERA)
· American Society for Training & Development (ASTD)
· Association for the Advancement of Computing in Education (AACE)
· Association for Business Simulation and Experiential Learning (ABSEL)
· CompTIA Technology Learning Group
· Council for Adult & Experiential Education (CAEL)
· International Association for Continuing Education & Training (IACET)
· The International Association for Management Education (AACSB)
· Society for Applied Learning Technology (SALT)
· Society for Human Resources Management (SHRM)

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER FOCUS

University/College level Dean of Education

EDUCATIONAL BACKGROUND

MICHIGAN STATE UNIVERSITY, Lansing, Michigan
1985
Doctor of Education with Counselor Education Major
Area of Study: Program Development and Management

1982
Certificate of Advanced Study in Counselor Education

1983
Master of Science in Education with Secondary Education Major

1981
Bachelor of Science in Education with Biology Comprehensive Major

PROFESSIONAL EXPERIENCE AND SELECTED ACHIEVEMENTS

Wilson High School, Chicago, Illinois
1998
DIRECTOR OF GUIDANCE
• Supervise and evaluate eight guidance counselors, two receptionists, secretary and registrar
• Coordinate enrollment, group guidance, local scholarship selection, 9th grade orientation, and homebound instruction
• Develop department budget, prepare enrollment reports, and create follow-up studies
• Liaison to academic and support departments and volunteer participant on various school improvement committees
• Provide guidance services for assigned caseload

Tinley Park and Countryside High Schools, Illinois
1996 - 1998
DEAN/COUNSELOR
• Provided academic advisement, course scheduling, orientation, career guidance, crisis intervention, personal counseling, standardized test interpretation, and parent/teacher consultation
• Administered discipline in a positive spirit to students in the guidance caseload

South High School, Community High School District, Naperville, Illinois
1995 - 1996
COUNSELOR
• Counseled students and parents on academic programs, provided personal counseling, designed course scheduling, presented orientation programs, career guidance, crisis intervention, test administration and interpretation, and support service referral
• Assisted in facilitating divorce support group meetings and multi-cultural student committee sessions

Mary Crapo High School District, Streamwood, Illinois
1990 - 1995
COUNSELOR
• Provided personal and academic counseling, course scheduling and career guidance; consulted with parents, teachers and administrators, administered and interpreted standardized tests
• Assisted with initial opening of the high school and development of the guidance program and service delivery system
• Initiated and co-sponsored a multi-cultural student organization

Kennedy High School, District, Elgin, Illinois
1988 - 1990
COUNSELOR
• Transferred to this position with responsibilities in academic advisement, course scheduling, career guidance, personal counseling, parent-teacher consultation, and orientation
• Organized and sponsored a human relations club to counterbalance prevailing racial tension

Waubonsee High School, Naperville, Illinois
1985 - 1987
BIOLOGY INSTRUCTOR
• Presented lectures and supervised laboratory activities utilizing behavioral objectives
• Prepared individualized study materials for students with below-average ability
• Co-sponsored an African-American student organization

Michigan State University, Lansing, Michigan
1981 - 1985
COUNSELOR, C.H.AN.C.E.
• Provided academic advisement, career guidance, and personal counseling services for minority underclassmen
• Conducted minority student recruitment and admission, targeting the Rockford, Aurora, and Chicago areas

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EARLY CHILDHOOD EDUCATOR
~ With Interpersonal & Motivational Expertise ~

Resourceful and reliable professional offering successes by working with children and youth from all backgrounds, cultures, abilities and ages. Regarded for staying calm in times of crisis. Strong follow-through, administrative and time management capabilities. Highly articulate demonstrating excellent interpersonal skills across all levels including students, colleagues, administrators, and parents. Flexible in assuming a leadership or support role. Compassionate and caring with well grounded decision making capability. Eager to apply skills, education and ambition in an educational setting. Strengths:

· Conflict Resolution
· Musical Ability (Piano)
· Confidentiality Assurance
· Behavior Modification
· Workload Prioritization
· Lesson Design & Development
· Multi-cultural Awareness
· Remediation & Modification

CAREER PATH

PRODUCTION ASSISTANT & VEHICLE QUALITY
1996 - 2001
Honda of Canada Manufacturing, Alliston, Ontario
Selected after intensive screening to provide assembly and installation services for this quality and safety oriented corporation. Teamed with 12 individuals to contribute to the production of 400 vehicles per shift. Adhered to personal protective equipment (PPE) policy.
· Eagerness to learn new skills recognized by being authorized to work multiple jobs within many zones. Asked by both Team Leader and Coordinator to be the Zone Trainer. Tasked to train new hires and permanent workers how to operate equipment and do the job safely while meeting exacting standards.
· Accepted for the very demanding, short term Vehicle Quality posting. Used sophisticated technical and computerized equipment for final vehicle inspection before leaving plant. Strong detail orientation served to monitor any deviation from quality standards that could impact customer satisfaction.

HAIRSTYLIST
1980 - 1995
Ontario, Prince Edward Island and Nova Scotia Locations
Retained by hair styling establishments and independent clients to provide cutting, treatment and styling services.
· Met customer expectations by strong listening skills and following through with the expected results.

PUBLIC RELATIONS PROFESSIONAL
1980 - 1981
Ontario Plowman’s Association, Toronto
Represented this organization province wide, for a one-year term. Seamlessly interfaced with individuals from all backgrounds, sharing agricultural knowledge. Addressed small and large groups.
· Maintained a positive, friendly and personable demeanor, regardless of the often demanding and hectic schedule.

EDUCATION & SPECIALIZED TRAINING

EARLY CHILDHOOD EDUCATION PROGRAM
2002 - 2003
Georgian College, Orillia, Ontario
Studies include, but are not limited to:

· Curriculum Planning
· Childhood Development
· Nutrition, Health & Safety
· Early Intervention
· Teaching Strategies
· Music & Movement for Children
· Designing Childhood Environments
· Supportive Counseling

Participated in co-op placements within private Daycares and JK/SK classes. Gained insight into children with Fetal Alcohol Syndrome, Autism and Down Syndrome. Assignments provided comprehensive experience with complete accountability for program development and implementation. Generated dynamic learning centers, altering and updating as necessary.

COMPUTER TRAINING
2002
Academy of Learning, Ontario
UPGRADING PROGRAM
2001
Georgian College, Collingwood, Ontario
CONVERSATIONAL FRENCH
1985
Georgian College, Base Borden, Ontario
HAIRDRESSING CERTIFICATION
1997 - 1980
Bruno’s School of Hair Design, Toronto, Ontario
SECONDARY SCHOOL GRADUATION DIPLOMA
1979
Banting Memorial High School, Alliston, Ontario

Specialized 4 – H Projects consisting of 18 Homemaking and 12 Agriculture courses.

TECHNOLOGY: Word, PowerPoint, Email, Internet Navigation and educational software.

COMMUNITY INVOLVEMENT

School’s Cool Program: Authorized to volunteer for this 6 week, Ministry of Children’s Services’ program supporting children suspected to have special needs. Participants, ranging from ages 5-7, were assessed for best support measures and early intervention services. Teamed with 3 professionals to tend to 28 high needs, Simcoe County youngsters.
Dialysis Unit Support: Assisted dialysis technician at the Barrie Dialysis Unit in summer 2003.
Peer Tutor: Assisted Georgian College adult student with tests and exams preparation.
Coach and Coordinator: Cookstown Junior Curling Association.
Coordinator: Barrie Fair Queen Competition.

SIGNIFICANT RECOGNITION

Ontario Youth Award
Received this medal for leadership in the areas of academics achievement and excellence in the arts, business, science, labor, agriculture and sports. Cited by Ontario’s Premier for “countless hours spent in selfless work which enriches the lives of others”.
Kiwanis Music Festival Awards
County and Provincial 4 – H Achievement Awards

Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

COLLEGE-LEVEL INSTRUCTOR • ELEMENTARY EDUCATOR
Education and Curriculum

· Dedicated to the principles of academic integrity and intellectual honesty. Self-motivated to pursue and disseminate knowledge. Demonstrate initiative and creativity. Concerned about quality work.
· Adapt presentation of coursework to ensure comprehension by students. Communicate clearly and logically, both orally and in writing. Readily establish rapport with wide range of students of various ages and cultures.
· Develop instructional and behavioral modification strategies to boost students’ mastery of coursework. Create stimulating learning environment; emphasize mutual respect and cooperation. Promote students’ critical thinking skills. Use data and facts to support decisions. Encourage lifelong learning.
· Self-motivated to work independently and unsupervised; equally effective as a team member. Exceptional leadership, organizational and planning abilities. Identify and solve problems using available resources; flexible to changing priorities. Critical and systematic thinker.
· Software proficiency includes Microsoft Word, Excel, PowerPoint, Access; Webpage Design; Internet research and communication.

PROFESSIONAL EXPERIENCE

TEACHER’S AIDE
2004
Farrell Area School District – Farrell, Pennsylvania
· Hired as an aide following demonstrated competency when called to substitute teach in various grade levels. Foster conducive atmosphere for learning. Recognize students with varied learning modalities; collaborate with classroom teacher.
· Taught Title One Reading Program in summer program.

SUBSTITUTE TEACHER
2000 – 2003
Pennsylvania School Districts: Sharpsville, Reynolds and Farrell
· Implemented lesson plans of teachers to effectively teach elementary students in a variety of subjects. Applied classroom management skills and curriculum knowledge.
· Assisted in development of new social studies curriculum for grade 2.

GRAPHIC ARTIST
1993 – 1995
Wallis Chevrolet – Wilkes-Barre, Pennsylvania
· Designed newspaper and magazine ads; wrote radio commercials; designed TV commercials. Advertisement placed in magazine won best ad of the year.

Performed private tutoring • Administered DRA testing • Scored and evaluate Terra Nova and ERDA testing
Taught private art classes at the Art Guild • Judged two art shows

EDUCATION

M.Ed., May 2004, Education and Curriculum, Dean’s List
Penn State University – Sharon, Pennsylvania
Classroom Assessment ~ School Law ~ Inclusion ~ Educational Research ~ Curriculum Design ~ Curriculum Mapping ~ Educational Testing and Measurement ~ Integrated Curriculum ~ INSYS ~ Teaching Theories ~ Current Topics in Education ~ Curriculum 506 ~ Reading in the Content Area

B.A., 2000, Elementary Education, Dean’s List • B.A., 1990, Art, Dean’s List
Thiel College – Greenville, Pennsylvania
Foundations of Education ~ Educational Psychology ~ Teaching Reading ~ Elementary Science Methods ~ Instructional Media ~ Special Education ~ Educational Issues ~ Teaching Social Studies ~ Language Arts ~ Children’s Literature ~ Drawing ~ Painting ~ Sculpture ~ Etching ~ Advertising Art ~ Art History

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Elementary School Teacher with over eleven years of quality experience applying elementary teaching skills to increase student learning. Nine years of "hands-on" classroom experience. Organized, creative, enthusiastic and dedicated to the profession of teaching. Helps others and finds teaching students very rewarding. Reputation for a great sense of humor, dependability, and values and expertise reflected through age-appropriate activities and communication with parents. Recongized for demonstrating the highest respect and professionalism for other staff members, and showing enthusiasm for student development.

EDUCATION AND CREDENTIALS

CLEVELAND STATE UNIVERSITY, Cleveland, OH
2002
B.S., Early Childhood Education (Pre-K to 3rd Grade)
GPA: 3.84, Major GPA: 3.91 Dean's List

LAKELAND COMMUNITY COLLEGE, Kirtland, OH
1991
Associate, Early Childhood Education
GPA: 3.49

PROFESSIONAL EXPERIENCE

Roosevelt Elementary School, Columbus, OH
2002 - Present
Student Teacher - First Grade
Worked with individual students to increase their reading level by providing one-on-one tutoring. Used reading recovery strategies with students, which enabled them to excel their reading ability and move up into a higher level of reading. Attended parent conference and several PTA sponsored events.

• Utilized Reading Recovery Strategies.
• Devised and implemented cross-curricular units.
• Created literacy centers.
• Participated in multi-age activities.
• Integrated technology across curriculum.

Cleveland Sight Center, Cleveland, OH
2001 - 2002
Substitute Pre-School Teacher
Assisted classroom teacher in various capacities and provided individual instruction to visually impaired students. Worked well with the staff and parents.

• Individualized instructions to meet the student's specific needs.
• Managed the classroom when teacher was unavailable.
• Attended field trips and summer camp.

Doyle Pre-School, Cleveland, OH
1992 - 2001
Pre-school Teacher
Acted as assistant director, managing all aspects of the school. Purchased a computer and several age-appropriate software titles and began a computer program in the classroom. Introduced students to various learning programs to demonstrate the functions of a computer.

• Acted as Lead Teacher in the pre-school classroom.
• Met with parents and collaboratively worked with each student.
• Developed, planned, and implemented creative lessons plans.
• Worked as a team player.

The Kids Pre-School, Columbus, OH
1991 - 1992
Full-time Teacher
Assisted students by providing individualized instruction. Observed each student to assess interests, background, learning styles, parent preferences, and designed the classroom to address each student's needs.

ADDITIONAL HIGHLIGHTS AND SKILLS

Volunteer, Rainbow Babies and Children's Hospital - Reach Out and Read Program
Nominated as "Outstanding Student Teacher" - May 2002.
Golden Key National Honor Society Member.

PRWRA Marleen Alexander - M. Alexander & Associates, Inc. - Email: marleena@comcast.net - http://www.iwillassistyou.net

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EDUCATION

Cleveland State University, Cleveland, OH
2000
Bachelor of Arts
GPA: 3.9, Elementary Education Major with Concentration in English / Communications

EXPERIENCE

Hillsboro Elementary, Cleveland Heights, OH
2001 - Present
Grade 4

Boden Elementary School
2000 - Present
Grade 3
• Implement on-line communication with parents
• Experience in Japanese Math instruction
• Use Hands On / Discovery for Children (Smithsonian Science)
• Member of Poetry, United Way, and Earth Day Committees
• Work with hearing impaired children in classroom

Boden Elementary School, Cleveland Heights, OH
1999 - 2000
Grade 3
• Formulated educational objectives for lessons on all subjects
• Provided tactful classroom mediation when necessary
• Attended/conducted parent teacher conferences / encouraged parental involvement in child education
• Successfully utilized class management plan promoting responsibility / positive reinforcement
• Implemented third grade science curriculum (Smithsonian Science Kit)
• Attended National Science Resource Center's Science and Technology for Children training
• Helped to align curriculum with proficiency based outcomes
• Assisted in textbook selection committee
• Evaluated writing competency with a rubric
• Assisted in the evaluation of science competency test selection
• Designed lesson plans to meet needs of students with A.D.H.D. and Asperger's Syndrome
• Member of United Way, Earth Day and Assembly committees
• Used pupil performance objectives when planning lessons

Mercy Elementary School, Solon, OH
1999 - 1999
Grade 3
• Assisted a student theatrical and music performance ("Friends")
• Developed effective classroom management skills
• Planned and taught lessons in all subject areas for twenty students in an inclusion classroom
• Worked individually with students revising papers and stories
• Used a variety of instructional techniques, including inquiry-based strategies

St. Ann's School, Solon, OH
1998 - 1998
Grade 5
• Developed and taught reading lessons encompassing a wide variety of strategies
• Worked one-on-one with students to determine strengths / weaknesses and learning patterns
• Created interactive bulletin boards to expand visual learning experiences

St. Mary's Elementary Schools, Chagrin, OH
1998 - 1998
Taught Junior Achievement Communities

Parson Elementary School, Cleveland, OH
1997 - 1997
• Observed a fifth grade inclusion classroom
• Read aloud to encourage reading

Hilltop Elementary School, Shaker Heights, OH
Individual Tutoring
• Greatly improved a student's reading results on primers and Dolch Test
• Assisted student in creating response book to The Mysteries of Harris Burdick (Chris Van Allsburg)

Stewart Middle School, Cleveland, OH
Grades 7&8
• Taught strategies to improve reading and study skills
• Tutored life sciences

Cleveland State University, Cleveland, OH
Summer Reading Program
• Provided writing and reading intervention for at-risk fourth grade student
• Increased fourth grade's confidence in reading
• Regularly communicated with parents
• Creatively employed journals and book writing projects to reinforce skills
• Utilized proven techniques to develop and activate instructional plans
• Professionally assessed students' command of reading, writing and spelling

WORKSHOPS / OTHER EXPERIENCE

Fall, 2001, Making Your 4th Grade the Best It Can Be
Summer, 2001, Math Solutions II
Spring, 2001, Using Literacy Centers to Enhance Reading and Writing Program (Linda Holliman)
Spring, 2001, Teaching Gifted Kids in the Regular Classroom (Susan Windbrenner)
Fall, 2000, Differentiating Instruction to Add Zest and Challenge in the Classroom (Berite Kingore)
Summer, 2000, Math Solutions I (Marilyn Burns)
Summers, 1997 / 1998, Monroe County Association for the Retarded (MCAR), Hadley, PA. Mentally Challenged / Special Needs Supervision

ACHIEVEMENTS

• Rank among top ten students in Major
• Dean's List (every semester)
• President's Honor Award
• Phi Eta Sigma (National Honor Society)
• Author of Shoes, Shoes and More Shoes (awaiting publication)

COMPUTER PROFICIENCY

Microsoft Windows / Power Point / Claris Works / Internet

ACCREDITATION

Teaching Certificate, Grades 1-8
Reading Endorsement
First Aid / CPR Certification

ACTIVITIES / MEMBERSHIPS

Seventh grade Girls' Basketball Coach (Cleveland Heights Schools)
Ohio Council for Teachers of Mathematics
Valley Community Library- Summer Reading Tutor (Volunteer)
Pi Sigma Phi: Service Sorority President / Board of Trustees / Pledge Committee
Student Educators of America
Gold
Project HOPE
Focus
Reading Tutor
Junior Achievement
Volunteer for Sign Language Choir
Volunteer Reader at Rainbow Babies' and Children's Hospital

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

ELEMENTARY TEACHER

Highly accomplished artist with strong commitment to developing innovative, creative, and fun learning environments. Team-oriented, attentive to detail, and organized, with a flair for establishing rapport with people from diverse backgrounds and cultures. Natural creative talent working with various raw materials, ensuring a stimulating, interactive classroom in which children experience the joy of accomplishment through artistic creation.

• Interpersonal and Communication Skills • Strong Role Model
• Well-Developed Listening Skills • Multicultural Understanding
• Creative Talent • Computer Literate
• Fine Jewelry • Interactive Learning Methodologies

PROFESSIONAL EXPERIENCE

Kolbar Elementary School, Maddison, NJ
1995 - Present
2nd/3rd Grade Teacher
Managed multi-age classroom of 2nd and 3rd grade students, teaching all subjects including gym, art, and music. Decisively developed lesson plans, meeting varied student needs; evaluated and assessed children's development; implemented study methodologies to enhance children's progress.

• Inspired and motivated children in all aspects of art and craft design utilizing natural materials.
• Third grade students won 1st place in the states annual student art competition with the second grade students taking 2nd prize.
• Selected as "Model Classroom" for America's Choice by administration.
• Nominated as member of school-based planning team.
• Awarded top performance rating in principal's evaluations.

EDUCATION

Maddison Community College, Maddison, NJ
2000
Early Childhood Education and Psychology Course

PRWRA Colleen Newman - Acclaimed Résumé Writers - resumewriter@iinet.net.au

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

GOAL

Elementary Teacher (K-3) with goal to promote students' pro-social, lifelong behavior, accommodate individual students' abilities and needs, and foster students' desire to be lifelong learners.

EDUCATION

ST. GEORGE'S UNIVERSITY, St. Paul, MN
2000
Masters, Education in Teaching and Learning
Thesis: "Integrated Technology in the Kindergarten Classroom." Included Curriculum Writing.

UNIVERSITY OF MINNESOTA, Minneapolis, MN
1999
Bachelor of Science, Elementary Education
Endorsements: Kindergarten and Information Media

* Kindergarten Convention
* Integrated Technology in the Kindergarten Classroom

TECHNICAL COLLEGE, Pine City, MN
1996
Associate Degree, Taxidermy

TEACHING SUCCESSES

• Co-Chaired the Technology Committee at Elementary School. Integrated state-of-the-art technology into classroom activities. Skills: AppleWorks / iMac, Digital Camera, Computer Projectors, Kid Pix, Graph Club, and extensive K-3 software. Also: Microsoft Works and Word, Mac Draw, Claris Works, PageMaker, Harvard Graphics, E-mail, Internet. Consistently evaluate educational software.

• Classroom teaching experience: traditional classrooms, mainstreaming, including teaming, adults and peer mentorship, different learning styles, classroom management, and interdisciplinary staffing.

• Work in diverse educational settings and with diverse learners. Taught in the American and British school systems. Worked with students with mental and physical disabilities, including speech and communication disorders, autism, and various mild to moderate to severe learning difficulties.

• Coordinated and led Kid Stop activities for community youth (K-6) fostering self-esteem and cooperative skills.

CLASSROOM TEACHING EXPERIENCE

SCHOOLS / DISTRICT, Bluff Falls, MN
1998 - Present
Kindergarten Teacher: Elementary School
Coached Boys Basketball

ELEMENTARY SCHOOL, St. Paul, MN
1997 - 1998
Student Teaching: Kindergarten (a.m. and p.m. classes)

XYZ FIRST SCHOOL, England, United Kingdom
1996 - 1997
Student Teaching

GRADE SCHOOL, Cold Ridge, MN
1995 - 1996
Student Teaching

MINNESOTA NATIONAL GUARD
1994 - 1995
Leadership, Time Management, Problem Solving

PRWRA Barb Poole - Hire Imaging - eink@astound.net

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CLASSROOM PRESENTATION

• Skilled in team teaching and interfacing with colleagues and administration.
• Generate classroom excitement by introducing hands-on lessons and programming.
• Emphasize clear goals and objectives for each lesson.
• Meet the needs of special needs children through individualized lesson plans and assistance.
• Integrate a strong support network for the student learning process.

ADMINISTRATION & PLANNING

• Develop lesson plans geared to the comprehension level of students.
• Administer and grade tests.
• Meet with parents in parent/teacher conferences, inviting input.
• Pursue new learning tools to enhance educational programs.
• Attend in-services and staff meetings, maintaining strong relationships with fellow staff and administrators.
• Currently participating on a multi-cultural team to integrate enhanced multi-cultural programming into the school curriculum.

PROFESSIONAL EXPERIENCE

Estes Elementary, Yonkers, NY
1995 - Present
Teacher, 2nd Grade

Estes Elementary, Yonkers, NY
1994
Student Teacher

CERTIFICATIONS

Possess New York Teacher Certification for K-12.

EDUCATION AND TRAINING

State University of New York
B.S., Elementary Education

Reston County School
Continuing Education
• Completed 180 hours of ESOL training, Reston County School Board
• Attended numerous in-services, Reston County School Board

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Seeking second to sixth grade teaching position. Certification - Illinois Type 03

PROFESSIONAL EXPERIENCE

St. Joan's Catholic School, Naperville, Illinois
2000 - Present
Third Grade Teacher
• Used creative teaching techniques, including "Animal Corner" concept where students learn how to care for animals.
• Directed poetry performances for an open house.
• Generated all lesson planning, attendance, grade records, exam design and administration.
• Designed weekly newsletter to parents.
• Team member in web page design and point person for web page beta run.
• Recognized need for appropriate pacing and delay time to ensure all students understand studies and assignments.
• Established relaxed, student-focused, and two-way communication that empowered students to enjoy the learning process.
• Developed and maintained productive learning environment by clearly stating classroom rules, holding students accountable for their actions, and being consistent and fair in administering positive and negative consequences.

Thornton Elementary, Thornton, Illinois
2000 - 2000
Student teaching

Jules Stein Elementary, Chicago, Illinois
2000 - 2000
Student Teacher
• Worked in a team setting and planned cooperatively with colleagues.
• Learned and used a variety of teaching strategies.

St. Margaret's School, Joliet, Illinois
2000 - 2001
Religious Education Teacher

St. Joan's Catholic School, Naperville, Illinois
1997 - Present
Private Tutor

LEADERSHIP ROLES

• Co-director of St. Joan's Computer Club. 1999-2001
• Co-chair of the Catholic Schools Week Committee
• Vice President, Kappa Gamma Pi Education Honor Society. 1998-2000

EDUCATION

Purdue University, West Lafayette, Indiana
2000
Bachelor of Arts, Elementary Education

ADDITIONAL SKILLS

Focus in Special Education (MIMH)
Computer literate: MS Word, Adobe Acrobat, Hyper Studio, and Teachers' Toolbox

HONORS

The National Dean's List
Alpha Lambda Delta and Phi Eta Signa (Freshman National Academic Honor Societies)
"The Golden Key Honor Society"

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Foreign language teacher with 34 years experience in secondary Foreign Language classroom teaching seeks part-time or full-time position. Extensive instructional experience includes graduate-level education, creative teaching and classroom management skills, and an enthusiasm for student development.

STRENGTHS

- Develop the academic and personal strengths of each student, using a student-centered, holistic approach with a focus on oral and written foreign language proficiency in a strong conversational curriculum.
- Employ a variety of instructional techniques, including total physical response and storytelling (TPRS), standard grammar instruction, cooperative learning, reinforcement of daily instruction via homework, and a variety of short stories, literature, film, music, and authentic cultural materials. Maximize meaningful personal achievement, enhanced participation, and individual accountability.

SUMMARY OF QUALIFICATIONS

• Skilled in all aspects of classroom operations, curriculum development, evaluation of student progress, coordination with faculty, parents, and administration, facilitation of positive learning environments, and related administrative duties.
• Communication skills demonstrated through design of classroom presentations and lectures, creation of detailed written lesson plans and student evaluations, and the ability to establish and maintain professional relationships.
• Experienced in diverse educational settings, working with students from all learning levels and socioeconomic backgrounds.
• Committed to teaching to meet individual students needs, and keeping parents informed of student progress. Offer ideas and materials to continue the educational process in the home.

CAREER HISTORY

Independent Contractor, New Orleans, LA
1968 - Present
French and Russian Tutor
• Provide tutoring in conversational French, academic assistance, and professional tutoring for young people and adults. Develop and implement strategic study plans and strategies for underperforming students to improve French language skills, subject matter comprehension, and improve grades. Assist adults who wish to acquire proficiency in French or are planning to travel to France.

Public High School, New Orleans, LA
1988 - Present
French Teacher
• Serve as French teacher with an emphasis in oral proficiency, use of multi-media tools, and active student participation in the learning process through practical conversational techniques.
• Maintain classroom interest, motivation, participation, and discipline though innovative and creative teaching techniques. Duties include program implementation, lecturing, curriculum development, preparation of lesson plans, administering exams, conducting evaluations, writing and grading exams, enforcing classroom discipline, improving skills, and utilizing contemporary subjects and events to increase participation and interest.
• Manage all aspects of classroom, including evaluation of student progress, and facilitation of a positive learning environment. Coordinate with students, parents, volunteers, and educational professionals to ensure consistent quality educational and developmental opportunities.
• Selected to develop and implement Standards & Benchmarks for three levels of French. Current and previous special assignments and positions of additional responsibility have included Foreign Language Department Chairperson, Faculty Advisory Committee Chairperson, and Swim Team Moderator.

Local High School, New Orleans, LA
1977 - 1988
French / Russian Teacher
• Instructed French and Russian courses for 10th, 11th, and 12th grade students. Handled classroom management, lesson planning, assigning homework and projects, lecturing, grading papers, curriculum development, individual tutoring and counseling, assessing student performance, and coordinating with teachers, parents, and administration.

State College, New Orleans, LA
1971 - 1977
Russian Instructor
• Prepared continuing education curriculum, made presentations, engaged in conversational exercises, and participated in curriculum development.

Township High School, Kent, WA
1968 - 1971
Social Studies and Russian Teacher
• Taught Russian and Social Studies courses to high school students using self-provided teaching materials and supplementary teaching aids. Maintained classroom interest, motivation, participation, and discipline through creative teaching techniques. Developed, administered, and graded tests, evaluated performance and assigned letter grades, and participated in various school activities and events. Served as Senior Class Advisor and developed and taught Black Studies and Contemporary World Problems courses.

National Science Foundation / Fordham University, New York, NY
1966 - 1968
Research Assistant
• Provided research assistance to a faculty professor and departmental staff on scientific studies of manpower surveys, conducted statistical studies, including countries worldwide, and measured, examined, and cataloged quantitative data.

EDUCATION

FORDHAM UNIVERSITY, New York, New York
M.A., Russian Language and Literature, Minor: Russian Area Studies
Honors: Maintained 3.47 / 4.0 GPA; Awarded National Defense Education Act Fellowship

WILLAMETTE UNIVERSITY, Salem, Oregon
B.A., Russian Language and Literature, Minor: Political Science
Honors: Dean's List (4 years), 3.5 / 4.0 GPA, Dobro Slovo National Slavic Honor Society, Pi Gamma Nu National Social Science Honor Society, Selected as Russian Departmental Assistant

Recent Continuing Education & Workshops
• Microsoft PowerPoint Workshop
• Total Physical Response and Storytelling Workshop
• Strengthening Foreign Language Instruction, Bureau of Education and Research

Foreign Language & Conversation Studies
• Alliance Française, Advanced French Conversation, New Orleans, Louisiana
• Alliance Française, Certificate of Competence, Paris France
• Oral Examination in Russian, Fordham University, New York, New York
• Intensified Russian Language Studies, University of Washington, Seattle, Washington
• Spanish Language Studies, University of New Orleans, New Orleans, Louisiana

Teaching Certifications and Studies
• Louisiana Permanent Teaching Certification, Type A / 037437
• Louisiana Certification in French, Social Studies and Russian
• Washington Teaching Certification, University of Washington
• Methods of Teaching History, University of Washington
• Education Courses for Certification, Hunter College, New York, New York

INTERNATIONAL TRAVEL

Traveled to various countries including France, England, Belgium, Germany, Austria, Switzerland, Holland, Italy, Russia, Turkey, Greece, Yugoslavia, Bulgaria, Denmark, and Finland. Have lived abroad for up to 10 months at a time.

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

To obtain a challenging High School Teaching position utilizing my range of experience in education.

QUALIFICATIONS

• Assisted in the development of Statewide Standards in English for the Common Coalition of Standards.
• Key contributor to the Statewide Assessment Bias Committee.
• Developed and published curriculum on English and citizenship targeted at At-Risk Students.
• Integrated career education into English curriculum working with various staff members.
• Appointed by State Superintendent to Practitioners Committee.

WORK HISTORY

Hamilton School District, Walker High School
1997 - Present
12th Grade English Teacher
• Developed progressive curriculum based on the SCANS skills and English Standards.
• Served as the School Yearbook advisor - first school to e-Publish their yearbook - no fee!
• Coordinated Gifted programs with new lesson plans and applied learning opportunities.

Louisiana Department of Secondary Education, Baton Rouge
1994 - 1997
Education Program Consultant
• Managed the George L. Lundquist Vocational and Technical Education Act funding -- 3.4 million dollars.
• Served on statewide accreditation visits to 15 school districts during 1994-1997.
• Wrote portions of the George L. Lundquist Vocational and Technical Education Act 1995.

Borderville School District, Sampson High School
1990 - 1994
10th Grade English Teacher
• Taught English to up to 120 students using literature and career education curriculums.
• Served on School District English curriculum team and staff development committee.

EDUCATION

Vasta State University
1994
M.S., Education

Loyola University
1990
B.A., Secondary Education, English

LICENSURE

K-12 Certified Teacher and English Endorsements

AFFILIATIONS

Phi Kapplan
Jefferson Volunteer Citizens (literacy tutors)

PRWRA Heather Wagoner, PhD - Wagoner Consultants - The Rowans - Ely Cambridgeshire - United Kingdom CB6 1BS - Heather.Wagoner@btinternet.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HIGH SCHOOL EDUCATOR

Public School Teacher seeking to secure a position at a public school at grades ranging from 10th through 12th. First year educator dedicated to students' academic and personal development. Believes in the importance of education to produce informed, responsible citizens. Areas of expertise include, facilitating parental involvement, student-centered learning and cooperative learning.

CERTIFICATIONS

• Michigan State Board of Education
• Michigan Test for Teacher Certification
• California Basic Educational Skills Test (CBEST)

EDUCATION AND CREDENTIALS

WAYNE STATE UNIVERSITY, Detroit, MI
M.A., Teaching - Secondary Social Studies
In progress - Expected completion date 4/03

UNIVERSITY OF PHOENIX, San Francisco, CA
1989
B.S., Business Administration

PROFESSIONAL EXPERIENCE

EMERSON ACADEMY OF ARTS AND SCIENCES, Detroit, MI
2001 - Present
Teacher
Teaching eigth grade students of various reading levels, Social Studies and United States History from 1877 to the present.

• Earned praise from lead teacher on teaching abilities based on achievements of academic goals and overall performance.
• Changed a student with a 'quick temper' into a person who waits and counts before reacting.

DETROIT PUBLIC SCHOOLS, Detroit, MI
1997 - 2000
Substitute Teacher
Integrated multicultural perspectives to enhance students' awareness and appreciation of diverse populations.

• Reviewed with the principals, department heads, or team leaders all plans and schedules to be followed during the teaching day.
• Taught the lesson outlined by the absent teacher.
• Organized and implemented effective instruction across curriculum areas.
• Maintained the established routines and procedures for the assigned school and classroom.

CITY OF SAN FRANCISCO, OFFICE OF THE CITY CLERK, SAN FRANCISCO, CA
1994 - 1997
Management Analyst II
Analyzed and evaluated proposed legislation and ordinance changes to determine their impact on the Tax and Permit Division of the Office of the City Clerk.

• Interacted with other Federal, State and City agencies, to ensure the legal integrity of legislation and ordinances.
• Reviewed tax enforcement operations for the division.
• Prepared correspondence and recommendations for improved operations to Management.

CITY OF SAN FRANCISCO, OFFICE OF THE CITY CLERK, SAN FRANCISCO, CA
1990 - 1994
Tax and Permit Field Representative
Investigated businesses required to obtain City business tax certificates and permits.
• Computed, collected, processed and enforced taxes and fees due to the City by business owners.
• Analyzed and interpreted City ordinances to assist taxpayers in clarifying various business activities.
• Prepared correspondence, and reports. Made recommendations to Management on complex tax problems and City Council inquiries.

CITY OF SAN FRANCISCO, OFFICE OF THE CONTROLLER, SAN FRANCISCO, CA
1982 - 1990
Accounting Clerk
Audited payments for various City Departments.

• Interpreted City contracts, payment schedules and insurance requirements for compliance with the City Charter.
• Counseled accounting staff from various City Departments regarding correct procedures for contractual expenditures.
• Interacted with various vendors who provided goods and services to the City.

AFFILIATIONS & ACTIVITIES

American Federation of Teachers
National Council for the Social Studies

ADDITIONAL HIGHLIGHTS & SKILLS

• Elected 'Recycling Coordinator' and won award as the most recycled office, during first year of recycling program.
• Integrated computer technology into the classroom by having students complete some assignments on the Internet; such as research projects, virtual field trips and stimulations.

PRWRA Marleen Alexander - M. Alexander & Associates, Inc. - Email: marleena@comcast.net - http://www.iwillassistyou.net

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

Human Affairs / Project Management Information Specialist with experience in developing, teaching, and leading. Supervise personnel, write grant proposals, coordinate logistics for large and small events, manage projects and budgets, and prepare annual program reports.

EDUCATION

Idaho State University
2002
Bachelor of Arts, Human Resource Development Training and Vocational Technical Education

State of Idaho
2002
Certificate, Idaho State Advanced Occupational Specialist

Brigham Young University
2001
A.A.S., General Studies/Communications

PROFESSIONAL SUMMARY

LEADERSHIP
• Director and Coordinator, Technology Conference (200 participants, K-12 Educator).
• Chairperson, Learning Consortium (made up of seven K-12 districts) responsible to implement consortium-wide technology initiatives.
• Chairperson, Technical College Technology Committee responsible to evaluate and award internal technology grants totaling approximately $40K per year.
• Conceptualized, developed, and provided Training Workshops in integrating technology into curriculum, presentations and fundamental training skills.

MANAGEMENT
• Hired, trained, scheduled and supervised 8 Instructors, 1 Web Developer, 5 Conference Coordinators, and 3 Administrative Support personnel. Have served on committees to hire 7 additional Instructors, a Web Master, an IT Division Manager, an Assistant Network Administrator, and an Assistant Librarian.

GRANTS
• Co-authored $160K GOALS 2000 grant and $60K grant extension.
• Authored two $40K Learning in Technology grants.
• Authored two $20K Learning Technology grants.
• Authored two $230K Library Network grants.
• Authored one $4,500 and one $8,000 Professional Development grant to Technology Committee.

TEACHING
• Developed and delivered online training using software along with teaching distance-learning courses.
• Taught courses on various software applications, technology integration, and assistive technology concepts.
• Performed needs assessments then developed appropriate training curricula for: Internet Systems Design, Information Management, Teacher Technology Training, Teaching With Technology, Web Resources for Instructors, and Overcoming Computer-Phobia.

EMPLOYMENT

Technical College, Idaho Falls, Idaho
1996 - Present
Instructional Technologist

Zane Data Services, Rigby, Idaho
1995 - 1996
Owner/Manager

Helix International, Idaho Falls, Idaho
1989 - 1995
Trainer

TECHNOLOGY

Technology Course Topics Developed and Taught
• FrameMaker • Interleaf • Publisher
• Flash • WordPerfect • E-Listen
• I-Movie • Word • Excel
• Access • BlackBoard • WebCT

Courses Currently Developing
• Authorware
• DreamWeaver UltraDev
• Office XP (All Products)
• Windows XP

Other Technology Skills
• ColdFusion • Database Design • ArcView
• MacIntosh Systems • CorelDraw • Photoshop
• UNIX VI • MS Project • Designer's Edge
• ToolBook • QuickBooks

CONTINUING EDUCATION

• FastTrack to ColdFusion, (24 hour) PCI Systems, Layton, Utah.
• ColdFusion Administrator (16 hour) PCI Systems, Layton, Utah.
• FirstClass Administration (40 hour) Dewberry Technologies, Fairfax, Virginia.
• Interleaf 5 Train the Trainer (40 hour), Interleaf, Inc., Seattle, Washington.
• Interleaf Advanced and LISP Coding (24 hour), Interleaf, Inc., Seattle, Washington.
• Interleaf 6 Train the Trainer (40 hour), Interleaf, Inc., Chicago, Illinois.
• Interleaf SGML (40 hour), Interleaf, Inc., Greenbelt, Maryland.
• FrameMaker Registered Trainer Certification (40 hours), Frame Technologies, San Jose, California.
• Novell Networking Technologies (40 hour), Computerland, Salt Lake City, Utah.
• SGML Fundamentals (40 hour), World Computing, Oakridge, Tennessee.
• Instructional Development, EG&G, Idaho Central Training, Idaho Falls, Idaho.
• Managing Interpersonal Relationships (24 hour), EG&G, Idaho Central Training, Idaho Falls, Idaho.
• Assistive Technology Standards and Services (32 hour), Conference Track, Los Angeles, California.

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

A positive and people-oriented individual offering a host of skills after serving our country. Trustworthy and reliable: authorized with “Secret” security clearance. Works effectively and makes sound decisions under pressure in fast paced and unpredictable environments. Accepts role as assigned and strives for excellent results. Strong problem-solver with capabilities in organizing, prioritizing, and managing multiple projects with competing deadlines. Physically fit and healthy: eager for new challenges.
Core competencies includes:

· Confidentiality Assurance
· Training & Leadership
· Punctual & Reliable
· Cross-Cultural Awareness
· Team Player Approach
· Community Relations

CAREER PATH Department of National Defense (1983 - 2004)

INSTRUCTOR
2002 - 2004
Oromocto, New Brunswick
Regarded as a reserve subject matter expert. Selected to coordinate all aspects of a 36-member program and 16 support professionals. Accountable for every single course component, from vehicle requisitions and specialized personnel, to training areas and in-class materials.
· Provided extra assistance, resources and time to ensure all participants understood course concepts and were able to meet rigorous organizational standards.
· Although assigned a leadership role, never hesitated to aid peers and subordinates, regardless of the task.
· Ensured all administrative functions were accurately completed on time.
· Exercised sound decision making capability: Cited for “being able to find quick, logical and common sense solutions to the course’s everyday problems.”
· Key team member of soccer team. Earned position at the national finals.

BATTALION INTELLIGENCE OFFICER
1994 - 2001
Kapyong, Winnipeg
Assigned this important role to provide clear and accurate situational briefings on the world’s hotspots to the Base’s most senior staff and groups of interest. Organized and used slides and PowerPoint when presenting. Handled questions and comments from attendees, both subordinate and more senior in ranking.
· Seamlessly balanced administrative and tactical requirements of delivering training, leadership and support to a team of 30.
· Heavily involved with organized sports in addition to working commitments.

TRAINER
1990 - 1994
Wainwright, Alberta
Relied upon to educate new recruits to the Infantry Division. Achieved a high pass rate of the Force’s newest members who were technically sound and demonstrated the right attitude for a team-based career.

EARLIER CAREER EXPERIENCE
1983 - 1990
After basic training, secured progressive positions requiring the positive skills, attitude and knowledge base to support a 20+ year tenure dependent on rational decision-making and team cohesiveness. Fostered an understanding of multi-cultural idiosyncrasies as they relate to social, political and tactical issues. Set the standard for the balance of rewarding DND assignments.

TECHNOLOGY

Windows MS Office Suite, PowerPoint, Internet Research and E-mail.

EDUCATION & SPECIALIZED TRAINING

Infantry Section Commanders Course
Sergeant (6B) Course
Senior Leaders Course
Former St John Ambulance and CPR Instructor

▪ Integrity ▪ Reliability ▪ Results ▪
PRWRA
Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

Technically proficient IT specialist and trainer

Three years’ experience improving performance and productivity within tight deadlines. Strengths include:

· Identifying Learner Needs
· Classroom Management
· Public Speaking
· Student Success
· Performance-Based Training
· Team Teaching / Mentoring
· Time Management
· Team Player

Learned Oracle, Visual BASIC, FrontPage, Winrunner and Loadrunner through self-study.

TECHNICAL EXPERTISE

Database and Software
Languages
Computer Knowledge

· Oracle
· BASIC
· Windows, DOS
· Microsoft Access
· C, C++
· Data Structures
· Winrunner (testing purposes)
· Pascal
· Digital and Electric CKK
· Loadrunner (testing purposes)
· Visual BASIC
· Microprocessor—8085, 8086

PROFESSIONAL EXPERIENCE

APTECH TRAINING CENTER
2001–2004
Software Developer
Handled IT projects and training duties simultaneously throughout tenure; assigned to provide technical guidance to Rathna Roy Info Group Pte. Ltd. for three years.
IT Proficiency
Three-month project with Agricultural Product Marketing Center (3e-person group), 2003
· Installed system (system similar to prior teleshopping project) to monitor stocks of agricultural products using Visual Basic and MS Access.
One-year project with Cardinal Communications (4-person group), 2002
· Completed project 2½ months before deadline by delegating workload and putting in extra hours.
· Increased productivity 90%, reducing manual work of 10 people to 1 person, through design and set up of network diagnostic software.
· Performed demonstration and explained requirements of project to teammates; learnt Visual C++ through independent study.
Six-month project on teleshopping (2-person group), 2001
· Played instrumental role developing and implementing client-tailored teleshopping system (using Visual Basic 610 and Oracle) to track billings and stocks.
· Reduced manual work in stock taking by splitting stocks and inventories into 12 categories.
· Won right to execute project by submitting detailed 50-page proposal for review in competition with another group.
Mentoring / Teaching
· Conducted interactive training for 60-70 IT professionals in programming languages, including C++ and Microsoft Access, as volunteer trainer (one out of three people selected from group of nine applicants).
· Identified student needs and implemented "student pairing" to link top performers with weaker students; administered monthly tests to assess standard of students.
· Exceeded minimum passing-rate criteria (for students) 32.1%, 97.14% compared with 65%, retaining position as trainer for 2½ years (trainers assessed every three months).
· Improved grades of particular student 70%, from 4/25 to 21.5/25, in three months by providing extra 30-minute mentoring after class and giving additional assignments.

EDUCATION

GOLDEN VALLEY INSTITUTE OF TECHNOLOGY, Kolar Gold Field
2001
B.Eng. (Computer Science)—First Class Honors
· Contributed to writing of Graphics Editor software (features including scaling, translating, and freehand, using C++ on DOS) and Text Editor software (features including creating, modifying, and saving / deleting files, using C) in class project.

GOVERNMENT P.U. COLLEGE SRINIVASPUR, Kolar District
1997
Pre-University Level (equivalent to 'A' Levels)—Second Class

KISHORA VIDYA BHAVANA CHINTAMANI, Kolar District
1995
X Standard (equivalent to 'O' Levels)—Distinction (Top 10% in class)

LANGUAGES

Fluent in English, Tamil, Hindi, Kannada, and Telugu.

Teo Boon Sin - boonsin@topnotchresumes.com.sg - http://www.topnotchresumes.com.sg

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

World Language Arts (French and Spanish) Instructor

CORE COMPETENCIES

• Collaborative Planning • Proactive Classroom Management
• Community Service Emphasis • Thematic Approach to Lesson Design
• Multicultural Awareness and Teaching Style • Cooperative Learning
• Team Teaching • Individualized Learning

EDUCATION

State College of New Jersey, Trenton, NJ
1995
Teacher Certification Program

Rutgers Dickinson University, New Brunswick, NJ
1993
Bachelor of Arts, French and Spanish (double major)

Certification
Certified in Elementary and Secondary Education in the State of New Jersey

CLASSROOM EXPERIENCE

TRENTON PUBLIC SCHOOLS, Trenton, NJ
2001 - Present
Adult School Language Arts Instructor
Instructs ESL (Spanish-speaking) adults in beginning and intermediate English language arts. Design lesson plans to demonstrate language arts and reinforce learning through computer assisted instruction. Plan and administer exams to reinforce and gauge student comprehension.

CAMDEN PUBLIC SCHOOLS, Camden, NJ
1998 - Present
Language Arts Instructor
Teach pre-teen, elementary level students Spanish language arts using a variety of teaching and motivational strategies including cultural studies and interactive lab experiences. Identify areas of difficulty and prepared lessons to assist students in overcoming them. Incorporate music and internet based activities to increase students' comprehension and language arts skills. Observe and participate in parent-teacher conferences and contribute feedback in course material selection, department objectives and institution direction.

CAMDEN HIGH SCHOOL, Camden, NJ
1995 - 1998
Language Arts Teacher
Taught blocks of Spanish I and II, and French I, II, and III. Implemented student engaged learning activities including oral projects, listening and writing comprehension utilizing computer lab, and cultural presentations. Assisted students and faculty in Computer Resource Lab. Served as Spanish and French Clubs advisor and participant in Senior Review Assessment Program. Taught technology classes to faculty and staff. Collaborated on development of ninth grade academy and thematic community for grades 10 through 12.

ADDITIONAL EXPERIENCE

EWING RECREATION DEPARTMENT, Ewing, NJ
1994 - 1995
Translator
Primary translator for English to Spanish projects. Held several administrative responsibilities, including reporting sales, processing applications and answering telephone inquiries. Independent contractor available for Spanish and French translation.

TECHNICAL SKILLS

Proficient in Microsoft Word, Works, Excel, Power Point, HyperStudio, and Microsoft Access

PRWRA Patricia Traina-Duckers - The Resume Writer - sales@theresumewriter.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Instructor • Educational Administrator/Leader
~ TESOL / ESOL Specialist • Course Development • Teacher Training ~

Experienced instructor and educational leader/administrator competent in creating learning environments that are relaxed, enjoyable, and targeted to the specific needs of English as second language learners. Accomplished at optimizing learning in multi-cultural settings via the innovative integration of multimedia, the sharing of ideas, and by providing a framework that inspires skills development in learners of all ages and backgrounds. Leadership appointments have rewarded strengths in staff training, program development, and quality delivery methods that set benchmarks for excellence and enhance community reputation.

Professional strengths include:
Ÿ Communicative Language Teaching
Ÿ Team Leadership & Supervision
Ÿ Cross-cultural Communications
Ÿ Scholastic Standard Enhancements
Ÿ Peer Counseling
Ÿ Task-based Learning
Ÿ Training Program Development
Ÿ Instructional Multimedia Materials
Ÿ Curriculum Development
Ÿ TOEIC, TOEFL, STEP.
Ÿ Public Speaking/Presentations
Ÿ Student/Faculty Relations
Ÿ Workshop Facilitation for Teachers
Ÿ Pragmatics

Technology summary: Word, Outlook, Internet, antivirus/firewall applications,
basic Excel and PowerPoint

EDUCATION | CREDENTIALS

Master of Applied Linguistics (TESOL)
Macquarie University (2003)

Bachelor of Arts (Psychology & Sociology)
Swinburne University (1996)

Diploma of Teaching (Primary)
Graylands Teacher’s College (1978)

CAREER SNAPSHOT

NOVA INTERCULTURAL INSTITUTE, Japan
1997–2004
Head Teacher
Track record of professional growth highlighted with three promotions to roles of increasing complexity and authority—from Instructor, to Assistant Trainer, Trainer, and Head Teacher. Gained reputation among the teaching staff as a trusted advisor on training program delivery, methods for maintaining personal motivation, and adapting course content to the needs of students.
Initially taught students aged from 3- to 12-years old, junior high school, high school and university students and adults from beginning to advanced levels, and later focused heavily on skills development in teaching staff to elevate the community perception of quality, boost the performance and confidence of teachers, and increase student enrolments.
Efforts have paid handsome rewards with the area acknowledged for achieving top sales status in Japan.
Key contributions/highlights:
· Won rare management approval to bypass the school’s institutionalized approach by demonstrating how a task-based learning system complemented the style of teaching and elevated the standard of excellence. Conducted successful trials at two schools and progressed to tour the area where official training was widely considered a “status symbol” by staff eager to experience new ideas.
· Designed two task-based learning modules to promote professional growth and innovation. Commencing with “the basics,” the aim was to expand teachers’ horizons by varying the approach to suit personal style and students’ needs. Training inspired staff to focus on primary communicative competencies and embrace the freedom to design tasks in small groups for initial “testing” on teaching peers.
· Pooled training resources that transformed a group of individual teachers into an educational team with a multitude of teaching materials available in a centralized location, and a collective philosophy focused on growth and innovation.
· Instigated “content rich” monthly workshops for staff featuring hands-on, practical ideas to integrate into daily professional teaching practice.
· Regularly requested to conduct ‘one-on-one’ lessons with students based on strong reputation for optimizing student-learning outcomes. Cited by one student as being instrumental in improving his TOEFL score by 50+ points.
· Second and third contracts with elementary schools were signed conditional upon agreement to personally, and exclusively teach TESOL classes.
· Conducted community sessions to groups of local citizens in the city center after approach to Nova Head Office by a local government organization.
· Identified potential leaders and trained/mentored 10 teachers-in-charge within the Kagawa and adjacent prefectures. Nurtured teachers’ careers through regular visits, positive feedback, and bestowing leadership opportunities. Teacher tenure now averages 2–4 years against Nova tenure of 8-months to one year.
· Conduct performance evaluations and report to management on leadership prospects and salary increase recommendations.
· Spearheaded computerized reporting placing information on disk to aid titled teachers with monthly reporting. Introduced the recording of monthly schedules to disk, and distributed copies to all schools in the sub area allowing easy tracking of teacher schedules, days off, holidays, and swapped shifts.

SWINBURNE UNIVERSITY
1993–1996
Bachelor of Arts, Full-time Student

EMERGENCY TEACHING, Melbourne
1992-1993
Our Lady of the Nativity, West Essendon
1991

PRIOR EXPERIENCE

· Working holiday (1989-1991). Goldmine Truck Driver/Bartender/Emergency Teaching, WA.
· Kalgoorlie Catholic Primary School, Kalgoorlie, WA (1985-1988). Year 5, Year 6, Physical Education Teacher and Coordinator of IT implementation. Managed PE budget and purchasing, and co-devised the school’s emergency evacuation procedures and drills. Event-managed the school’s contribution to the National Heart Foundation’s “Jump Rope for Heart” program—acknowledged as one of the most effective fundraisers in Western Australia. Organized athletic and swimming carnivals, in-school and inter-school, both government and private.
· John Paul College, Kalgoorlie, WA. (1983–1984). Year 5 Teacher.
· European Holiday (1982)
· Mary’s Mount Primary School, Gooseberry Hill, WA. (1981). Year 6 Teacher.
· Kearnan College, Manjimup, WA. (1979-1980) Year 6 Teacher.
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Planned, organized, and managed educational activities which included: evaluating and designing curriculum, motivating and mentoring students, and monitoring student progress to ensure compliance with educational standards.

• Prepared and implemented lesson plans in multiple subjects for multi-cultural student population.
• Developed and utilized activities that encouraged individual self esteem.
• Volunteered for positions in the school system and the community.

EXPERIENCE

Acadia Parish School Board, Church Point, LA
1999 - Present
Language Teacher, English & French
Taught English and French to high school students. Planned and assigned lessons, tests, and maintained classroom discipline

Eunice Junior High School, Eunice, LA
1996 - 1999
French Teacher
Lectured and demonstrated French language to students. Designed classroom presentations to meet student needs and abilities. Planned and assigned lessons, tests, and maintained classroom discipline. Supervised extra-curricular activities. Participated in education conferences and analysis.

Lifestyle Lafayette/Acadiana Profile/Bon Nuevelle, Lafayette and Ville Platte, LA
1995 - Present
Freelance Writer
Gathered information through interviews and investigation; developed angle or emphasis; wrote stories and articles.

Books A Million, Lafayette, LA
1995 - 1996
Special Events Coordinator
Planned and organized activities to promote community awareness of the store; established and maintained local media contacts; promoted monthly calendar of events; maintained stock levels for regional titles; handled daily operations of customers service and special orders.

Dillard's Department Store, Lafayette, LA
1994 - 1995
Sales Associate
Assisted customers; sold merchandise; handled cash register, returns and exchanges; took inventory; arranged merchandise.

Kaplan Herald, Kaplan, LA
1993 - 1994
Managing Editor
Planned, supervised & edited content/layout; shot photographs for publications; wrote editorials and articles.

EDUCATION

Universite de Mons-Hainaut, Mons, Belgium
2001
French Scholarship

The University of Louisiana, Lafayette, LA
Education Certification Graduate Courses
MBA Courses

Louisiana State University, Baton Rouge, LA
1989
B.A., English

PRWRA Laurie Roy - PRWRA President - http://www.prwra.com - laurie@prwra.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS AND QUALIFICATIONS

Experienced Reference Librarian dedicated to providing courteous and quality direction and service to library patrons. Enjoy interacting with patrons and library personnel. Organized and detail-oriented. Seek ways to effectively present library and citizen/consumer information. Strong background in setting up and maintaining detailed reference resources. Conversant in French. Computer literate: Working knowledge of Windows XP, Microsoft Word, Excel, and WordPerfect.

EDUCATION

Holy Cross College (now St. Mark's University), Glenview, Illinois
Masters, Library Science

Douglass College (Rutgers University), New Brunswick, New Jersey
Bachelor of Arts, French

WORK HISTORY AND AREAS OF RELATED EXPERTISE

City Public Library, Naperville, Illinois
1995 - Present
Adult Services Librarian
• Research answers for reference inquiries using printed library reference materials and Internet services including Gaylord "Galaxy" book catalog, INFOTRAC, Novelist, SIRS Researcher, OCLC FirstSearch, Chicago Tribune Full Text, Contemporary Authors (Galenet) and other network-based products
• Select and manage biographies, 900s and 500s; previously handled 200s, 400s and large print fiction
• Maintain vertical file and provide advice and assistance for fiction readers
• Acting assistant to Director several days a week
• Create book displays bi-monthly
• Write columns for local newspaper monthly
• Work together with supervisor and coworkers to review policies and procedures
• Assist patrons with computer and other equipment related questions
• Assist in the children's department and at the circulation desk when needed
• Catalog books for which the technical services department cannot find on-line records

Grace Methodist Church Library, Naperville, Illinois
1989 - Present
Church Librarian
• Select and purchase church library books, videos, educational and music compact discs, audio cassettes, and magazines
• Catalog materials on computer using Dewey numbers and Sears' subject headings
• Maintain inventory of approximately 3,000 items and assist patrons in finding materials
• Organize Summer Reading Program with new theme each year
• Coordinate volunteers to work in the library on Sunday mornings, process new materials, inventory the collection, and help with the summer reading program
• Promote use of the library through articles in the church newsletter, Sunday bulletins, displays and programs

Chicago Public Library, Chicago, Illinois
1980 - 1989
Education Department Reference Librarian

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

RELATIONSHIP MANAGEMENT … TRAINING
ADMINISTRATIVE MANAGEMENT

Results-oriented professional with twenty years of experience within the financial securities industry, specifically in client training, relationship management, and communication.

Promoted throughout career for achieving bottom-line results through strong leadership, teamwork, and exceptional customer-service standards. Able to anticipate and address client needs through listening, analysis, problem-solving, and decision-making capabilities.

Recognized for excellent interpersonal and written communication skills. Able to relate effectively with a diverse population and individuals at all levels within and outside of the organization.

CORE COMPETENCIES INCLUDE:
· Strategic & Tactical Business Planning
· Customer Relationship Management
· Training Curriculum Design & Development
· Project Management
· Client Conversion & Acquisition Planning
· Quality Data Tracking & Analysis
· Credit Loan & Risk Analysis
· Customer Satisfaction Initiatives
· Employee Development Initiatives
· Process Documentation & Technical Writing
· Presentation Development & Delivery
· Call Center Operations

PROFESSIONAL EXPERIENCE

BNY CLEARING SERVICES LLC – Milwaukee, WI
1984 to 2003
Wholly owned subsidiary of The Bank of New York providing investment products and services to correspondent firms and their clients. Formerly Everen Securities and Kemper Clearing Corporation.
MANAGER, ACCOUNT MANAGEMENT AND CLIENT TRAINING (1991 to 2003)
Directed two departments with combined staffs of 13 on-site and seven off-site professional Account Managers, Trainers, and Technical Writers. Position was considered a corporate officer and reported to the Director of Account Management and Client Training.
KEY ACCOUNTABILITIES
· Assisted with the development and implementation of the firm’s service strategy, defined new processes to achieve objectives, and led cross-functional project teams to facilitate continuous improvement and industry benchmarks.
· Monitored issue resolution and analyzed data to detect trends deserving escalation. Worked with senior management and Operating Committee to resolve escalated issues.
· Worked with Regional Sales, Conversion Management, and IT to develop client training content and determine the best delivery methods based on clients’ business practices.
· Defined and implemented internal programs to maintain a high level of knowledge and expertise among training staff to increase efficiency.

PROJECT MANAGEMENT & SELECTED ACCOMPLISHMENTS
· Performed gap analysis and business assessment; coordinated resources, and developed project plans (using MS Project) to convert and promote business growth/productivity with newly acquired client firms. Successfully converted and trained over 300 client firms and three affiliates representing $125 million in annual revenue to the corporation. Instituted a systematic approach to client training and continually improved project methodology.
· Facilitated three acquisitions involving the simultaneous conversion of 80 firms. Staffed, trained, and lead ad-hoc training teams (one to three people each) comprised of internal employees plus trainers. Devised and headed “Command Center” operation to resolve issues and expedite the conversion process.
· Assisted Pershing Clearing firm in developing their acquisition plan of BNY Clearing. Expedited client de-conversion/transition through the development of Frequently Asked Questions. Trained Pershing’s staff on the BETA system.
· Led regular topical conference calls with client firms to communicate critical information and establish strong customer relationships.

BUSINESS ANALYST, CONVERSION MANAGEMENT (1989 to 1991)
Reported directly to the CEO with accountability for completing special projects that increased sales – corporate and client – and enhanced employees’ securities industry knowledge.
· Assisted sales team in promoting new client business; helped generate $50 million in revenues for the corporation.
· Authored and facilitated Streetwise, a brokerage industry training program for internal staff and Beta Systems employees. Authored comprehensive reference manuals for client firms.
· Enhanced multiple brokerage compliance risk reports (BETA Brokerage System) and created the logic for the Branch Manager Risk Report currently used for customer account monitoring by thousands of subscribers.

MARGIN ANALYST (1984 to 1989)
Monitored margin loans and performed risk analysis. Acted as a liaison between branch offices, regional sales, and operations personnel. Approved and initiated funds and securities disbursements for client accounts. Calculated margin, option, and short-sale requirements to protect the corporation from market risk and ensure client accounts were in compliance with regulatory requirements.

EDUCATION & CERTIFICATIONS

Training and Development Certificate, University of Wisconsin—Milwaukee
2002
NASD Certification #35 (Preventing and Detecting Money Laundering)
2002
Leadership Certification (Achieved 20 Individual Certificates), BNY University
1997 to 1999
· One of only three corporate leadership team members to receive this award
· Course work included Project Management, Contract Negotiation, Business Law, Organizational Behavior, and Business Writing (16 to 24 hours each)
Business Administration Certificate, Alverno College, Milwaukee
1984
Paralegal/Business Law Certificate, Milwaukee Area Technical College
1984

BUSINESS TECHNOLOGY SKILLS

· BETA Brokerage Back-Office System
· ILX and BETALink Systems
· Microsoft Word
· Microsoft Excel
· Microsoft Project
· Microsoft PowerPoint
· HEAT Call Tracking System
· BNY Clearing Compass (Proprietary, web-based)

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

MANAGER
TRAINING DESIGN & STRATEGY • PROCESSES & POLICY • PROJECT MANAGEMENT
• MARKETING • BUSINESS DEVELOPMENT • CHANGE MANAGEMENT

Perceptive, creative, and disciplined business leader, expert in tackling the complex challenges of driving continuous improvement. Outstanding track record in identifying and analyzing uncertainties, risks, and opportunities that generate future growth, and tailoring business solutions through traditional and innovative avenues. A change agent, resourceful and inventive; acknowledged for elevating revenues, boosting team performances, and creating an environment of achievement for management and staff.

Professional strengths include:
• Business Process Optimization
• Productivity & Incentive Planning
• Marketing Directions
• Business Needs Analysis
• Win-Back Campaigns
• Team Leadership & Mentoring
• Project Coordination
• Customer Relationship Management
• Revenue Generation
• Performance Evaluations
• Budget Management
• Policy Creation
• Operational Management
• Call Center Operations
• Competency-Based Program Development
• Training & Facilitation

Technology: MS Office, Internet, Outlook, Intranet, Mica, Flexcab, Emptor, OASIS, Traktor, START, Mobile Help Desk

BENCHMARKS & MILESTONES
· Reshaped and refined vendor-supplied online training materials to integrate with internal business operations. Within first weeks of rollout, sales area’s data entry accuracy rates catapulted to 80%.
· Conceived and delivered nationwide competency-based High Flyers Program, receiving the “Service Excellence Award” in November 2000.
· Developed and executed Sales Managers’ Operations Guide that became a national standard and conquered long-term issues associated with bringing newly appointed managers “up to speed” with business unit information, procedures, processes, and contacts.
· Recipient, Recognition Award, for contribution to the Six Sigma Sales Opportunity Management Project.
· Devised successful incentive program—The Money Pit; a national initiative launched across 3 call centers to boost sales performances.

CAREER SNAPSHOT

TELSTRA
1998–Present
Training & Design Analyst, OASIS Business Operation Team
2002-2004
Business Analyst, Sales & Business Optimization Team: In Touch Business Sales
2001-2002
Business Analyst, Team Central: In Touch Business Sales
2000-2001
Call Center Training Project Team Member, Call Center Optimization Project
2000
Acting Sales Manager, In Touch
1999
Implementer, Telstra Retail Services
1998-1999
Business Sales Consultant, Telstra Business Solutions Group
1998

WITCHERY
1997
Victorian Area Sales Manager

TABLE EIGHT
1996–1997
Regional Manager

SUZANNE GRAE
1995–1996
Area Manager

FLORSHEIM SHOES
1993–1995
Retail Store Manager

HORSELAND
1989–1993
Retail Store Manager

EXPERIENCE NARRATIVE

TELSTRA
1998–Present
Training & Design Analyst, OASIS Business Operation Team
2002-2004
Enduring successes in training and development, prompted new appointment specializing in the company’s computerized CRM system, OASIS. As new versions with increased capabilities were released, refresher, induction, and update training was critical to boost and sustain end-user skill levels.
Maintaining hands-on knowledge across all segments of Telstra business and government divisions and ensuring that the CRM system kept pace with changing business processes, were two of the most significant challenges faced. Analyzing training for 1400-users and combating limited resources has been testing.
Daily accountabilities span designing, developing, and delivering training programs to all levels in the business hierarchy from senior managers to administrative staff, while simultaneously producing the short-, medium-, and long-term strategies calculated to refine staff proficiencies. Manage mini-projects, negotiate with vendors and suppliers, and critically evaluate the success of training solutions through the analysis of on-the-job application post-implementation.
· Confronted identified knowledge gaps by conducting ad hoc training sessions, providing one-on-one help desk assistance and creating quick reference cards, online help tips and “hot tip” communications.
· Instrumental in a major release of the CRM system aiming to virtually double end-users and transition to one platform. Significant project calls for process alignment, changes to business rules and training, change management, and synchronizing individual, people and technology demands.
· Eliminated time-intensive and unproductive weekly reporting, for twenty members of the Industry-Mobiles team by conducting two training sessions, focusing on using the CRM system more effectively. Approach was later used for other teams with similar success.
· Appointed to devise a fresh training approach and strategy for a new marketing telesales campaign team.
· Influenced change; built a convincing case for altering the technical training approach to end-users implemented in previous releases. A role-based training approach proved successful with SME segment identified as the only area to succeed in previous rollouts.
· Recipient, Recognition Award, for contribution to the Six Sigma Sales Opportunity Management Project
· Recognized for superior performance during the Siebel 7 Upgrade Project by OASIS Business Operations. Instrumental in the feasibility, design, implementation and deployment of the upgrade. Reviewed training documents, online library, templates and content. Produced sign-off strategy, devised training collateral and computer-based training content.

Business Analyst, Sales & Business Optimization Team: In Touch Business Sales
2001-2002
Joined this [then] newly formed team analyzing, forecasting, and executing business process improvements that redefined the revenue-generating power of the In Touch small business sales unit.
· Recipient, Appreciation Award March 2002 acknowledging “Successful roll-out of the OASIS Transitional Training to In Touch Teams Nationally.”
· Quantum Leap Nominee, 2001 and 2002. Nominated for the development and deployment of OASIS R3 upgrade training for Telstra Business Sales Medium-Business segment nationally.
Projects & Special Contributions:
· OASIS (Opportunities, Accounts & Sales Information System). Partnered with 4-member team driving comprehensive analysis of business culture. Devised critical strategy to transform and standardize business operations utilizing the OASIS system—a cutting edge customer relationship management tool.
· Formulated transitional training for the existing users, and presented Train the Trainer sessions.
· Reshaped and refined vendor-supplied online training materials to integrate with internal business operations. Delivered project to deadline critical timeframe and within first weeks of rollout, sales area’s data entry accuracy rates catapulted to 100%.
· Win-back Improvement project: Analyzed current and future value of expanding small-to- medium business services with advanced voice signature technology used in call centers. Measured potential for ROI, and researched legal, financial and process implications of technology integration. Research findings showed potential revenue increases of 50%+ post implementation.
· Partnership Relationship Management project. Collaborated internally with division managing direct sales channels on-selling Telstra products and peripherals. Co-developed successful process to transition sales leads to dealers via OASIS. Complex negotiations conceived processes and local trials.
· Data Quality Incentive Plan. Devised plan to offer monthly awards acknowledging operators’ high data-entry accuracy. Established regular tips and reminders analyzed results of initiative and awarded prizes. Budgetary constraints posed a challenge in sourcing gifts that inspired staff to achieve—yet the plan yielded outstanding results with a distinct shift in data quality.

Call Center Training Project Team Member, Call Center Optimization Project
2000
An operational team within the In Touch small business sales unit. Selected from numerous similarly qualified candidates to join the [then] new team devising process and improvement initiatives. Conducted in-depth analysis on business models designed to improve productivity and operational efficiencies. Reviewed current processes, addressed induction and skills-enhancement training regimes, built networks, and interfaced interdepartmentally to brainstorm methods for improved performances. Poised to conduct call center benchmarking to help identify areas of improvement.
· Devised successful incentive program—The Money Pit; a national initiative launched across 3 call centers to boost sales performances. The program, boasting a new theme monthly, integrated decorative layouts, and theme-related prizes. Personally designed nomination forms, posted awards on business Intranet, and maintained stringent expenditure records for fringe benefits tax management. Negotiated discounts with suppliers, and monitored center participation.
· Partnered with 6 diverse staff driving the 4-month Call Center Training Project. Acknowledged as an expert in small business and training, conducted research, data collection, and analysis. Delivered well-received report citing the benefits of standardizing both induction and post induction training programs.

Acting Sales Manager, In Touch
1999
Definitive inroads to team performances were achieved in just one-month with team accomplishing end-of-month results of 115% from and initial 92%. 80% of team members reached 100%—the first time many had accomplished this milestone. Outstanding performances were attributed to coaching that strengthened identified weaknesses, and set clear directions for improved performances.

Implementer, Telstra Retail Services
1998-1999
Developed and conducted recruitment and induction programs; developed policies and processes, and steered campaign builds, coordination, implementation and analysis.
· Conceived and delivered nationwide competency based High Flyers Program, receiving the “Service Excellence Award” in November 2000. Program featured a passport stamped throughout each phase of an employee’s 3-month induction, with badges and certificates awarded at 3-, 6-, and 12-month milestones. Competency-based program measured influencing skills, business knowledge, self-management, problem solving, organizational knowledge, interpersonal and communication skills; clarified coaching and behavioral issues, and created friendly competition.
· Developed and executed Sales Managers’ Operations Guide that became a national standard and conquered long-term issues associated with bringing newly appointed managers “up to speed” with business unit information, procedures, processes, and contacts.
· Composed complete induction and advanced curriculum courseware shaped to fit small business segments’ needs. Devised multiple training sessions to complement new product launches aimed at sales representatives’ interests. The courseware, now a national standard, serves to boost expertise of sales and management personnel—prompting more appropriate customer solutions and increased sales.

Business Sales Consultant, Telstra Business Solutions Group
1998
“Cold called” small business customers with revenues up to $15K promoting Message Bank, Freecall, Priority Numbers, On-Ramp, Big Pond Data Solutions, Faxstream, new lines, and relocation services.
· Conceived business-winning methodology for boosting customers’ interest—formulating a statement that targeted queries on business needs and solutions. Resolved “old issues” and reinforced organization’s renewed interest in partnering with business for continued success.
· In just 8 months, contributed $265,000 in sales revenues; won back 320 lines from competitors; consolidated 175 bills; implemented 1000+ flexiplans, and actioned 1100 customer presentations.
· Winner, “Winback of the Year” award at the Small Business Sales Inaugural Awards 1998.

PRIOR ENGAGEMENTS

· WITCHERY, Victorian Area Sales Manager (1997). Supervised 17 retail outlets across Victoria; trained store managers all aspects of quality operations from merchandising through human resources, and sales.
· TABLE EIGHT, Regional Manager. (1996–1997). Managed 6 retail outlets across Melbourne.
· SUZANNE GRAE, Area Manager. (1995–1996). Drove $5 million in sales across 11 stores driving sales increases despite economic downturn. Led group of stores to achieve status as 3rd Best Performing Group.
· FLORSHEIM SHOES, Retail Store Manager. (1993–1995). Turned around under-performing business, revamping stock control, wages, recruitment, budgets and merchandising.
· HORSELAND, Retail Store Manager. (1989–1993). Winner, company award for store presentation, merchandising and achievement. Nominee, Store of the Year 1992. Winner, Retail Store of the Year 1993.

EDUCATION & TRAINING

Train the Trainer Accreditation
Category II, Certificate IV
Drake Training

Store Management Program
Australian Center for Retail Studies

Certificate of Applied Social Science
Prahran TAFE

Hundreds of hours formal and informal training includes: Six Sigma Yellow Belt Training Module: Process Improvement, Account Management Process Module 1 & 2: Leading Edge, Enterprise Selling Process: Siebel, Targeted Account Selling Process: Siebel, Coaching for Performance, Presentation Skills 1, First Aid Certificate, Olympic Volunteers Training, Telstra Products & Services Training, Know Your Shops Award Seminar, Store Security, Increasing Profits through Improving Customer Focus, Successful Retailing, Communication & Conflict Resolution Work, and Stress Management.
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Extensive classroom management experience including student supervision, lesson planning, and unit instruction.
• Achieved teaching certificate and passed all Praxis series in the state of Maryland.
• Proven success in teaching all levels of mathematics including advanced placement calculus, algebra essential I, and geometry.
• Proficient in evaluating student performance based on professional criteria and recommending viable educational solutions.

EDUCATION

Maryland State University, Harper's Ferry, MD
2002
Teaching Certificate

Maryland State University, Harper's Ferry, MD
2001
B.A., Mathematics
Awards: Dean's List every semester, JK Fleming Award for Math, Maryland Tech Women in Engineering Award

PROFESSIONAL AFFILIATION

The National Council of Teachers of Mathematics

VOLUNTEER WORK

Grader for Harrison High School's Oral Math Finals, Volunteer at Babe Ruth Summer Softball Camp

PROFESSIONAL EXPERIENCE

Jackson High School, College Park, MD
2001 - Present
Student Intern
Managed all aspects of the classroom. Taught algebra essential I and geometry classes on a daily basis. Evaluated and graded students on a continual basis. Counseled students on subject matter. Arranged unit planning, lesson planning, and teaching lessons.

Summer School Program, Baltimore, MD
2001 - 2002
Math Teacher
Instructed sixteen students at five different math levels. Planned and taught lesson plans on a daily basis. Assessed student performance based on professional criteria.

Washington High School, Baltimore, MD
2000 - 2001
Student Assistant
Assisted in a transition math class on a weekly basis. Worked with an advanced placement calculus class on a weekly basis. Observed and evaluated student progress in math. Designed and taught lessons on a weekly basis. Guided students with homework assignments and test preparation skills.

Maryland State University, Harper's Ferry, MD
1999 - 2000
Undergraduate Teaching Assistant
Headed various recitation classes on a weekly basis. Participated in Learning Center by helping students with coursework problems. Taught classes and administered tests/quizzes to students. Evaluated and graded student competency in math.

PRWRA Kristen Coria - ResumesAP@aol.com - Accounting Paradigms

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Nutrition Educator II with experience in Food Service Management and Child Nutrition Programs. Skills include Nutrition Education, Food Preparation and Cooking Techniques, Employee Supervision, Vendor Relations, Purchasing, Record keeping, and Program Implementation. Strengths in employee supervision and record keeping, extensive vendor relations abilities, and interpersonal skills.

SUMMARY OF QUALIFICATIONS

MANAGEMENT
Skilled in all aspects of overseeing nutritional planning, supervision of meal preparation, development, design, implementation, and management of food service activities, meal planning, conducting inventory, receiving deliveries, verifying invoices, and compliance with nutritional, health, and safety guidelines.

COMMUNICATION
Communication skills demonstrated through interaction with individuals from diverse backgrounds, preparation of reports, conducting instruction and training, implementing food service improvement programs, solid background in food service within schools, and the ability to establish and maintain working relationships.

LEADERSHIP SKILLS
Demonstrated leadership qualities, trained in listening skills, conflict management, and problem solving. Noted by managers and staff for detail-oriented work style, excellent planning capabilities, ability to prioritize tasks to accomplish deadlines, and commitment to quality control and nutrition education.

EXPERIENCE

Elementary School, New Orleans, LA
1999 - Present
Manager / Instructor
• Responsible for a wide range of managerial, supervisory, administrative, and nutritional duties for a busy cafeteria facility, feeding 400 students and 20 teachers and employees.
• Supervise a staff of 1 part-time and 4 full-time food service workers, conduct training and scheduling, ensure quality control, prepare necessary reports, give talks to students on nutrition-related subjects, and related managerial functions.
• Additional responsibilities observing quality and safety guidelines, conducting monthly safety meetings, ensuring positive public relations with the school administration, staff, and students, collecting funds, operating cash registers, balancing drawer, preparing deposits, receiving deliveries, verifying invoices, and preventing internal theft.
• Named "Manager of the Year" and recognized for efficiency, performance, and safety. Recorded zero lost workday injuries.
• Selected by Director of Child Nutrition Department to travel and deliver presentations on Food and Dietary Nutrition.
• Teach ASFSA Phase I Training to groups of 10+ food service management candidates, as well as conduct general food service and nutrition training.

Drug Store, Baton Rouge, LA
1998 - 1999
Cashier
• Greeted customers, operated a computerized cash register and scanning system with cash, check, and credit card transactions, and related retail duties within the Photo Department of a leading drugstore chain.
• Bagged items, helped customers to locate merchandise within the store, stocked products and seasonal merchandise, and assisted the manager with entering price changes into the computer. Balanced drawer, pulled damaged, dated, and discontinued items, created signs and visual displays, and provided customer service and satisfaction.

School Food Service, Baton Rouge, LA
1985 - 1998
Food Service Manager
• Served 500 students and 25 school staff members in a high-volume school cafeteria-style food service operation. Coordinated training, scheduling, payroll, and related personnel management duties. Managed cost controls for both food and labor, expense budgets, and quality control.
• Provided customer service and satisfaction, and worked to facilitate a clean, hospitable, and friendly dining experience. Developed and reinforced employee customer service skills, conducted productivity reviews, and served as team leader to improve work flow and efficiency.
• Perfect individual safety record all years, zero lost workday injuries for staff, and received excellent reviews for performance.

Catering and Dining Services, Baton Rouge, LA
1983 - 1985
Part-Time Catering Employee
• Performed various food service and catering duties involving banquet-style events, assisting guests, decorating and preparing tables with napkins and table service, setting up and breaking down equipment, tables, and chairs, and related duties as assigned.

EDUCATION

Southeastern Louisiana University, Hammond, LA
Team Nutrition Summer Institute Training

Professional Development
Areas of Emphasis: Food Preparation, Cafeteria Operations, Ordering and Inventory, Food Presentation and Quality, Cost Controls, Food Service Trends, Kitchen Management, Customer Service Skills, Supervision of Employees, Conflict Management, Cash Register Operations, Security, Safety, Prevention of Theft, Sanitation, Cash Management, Daily Accounting

American School Food Service Association
Certified Food Service Manager
Phase I - Equipment, Sanitation, Dressing, Hygiene, Freezing, Defrosting, Bacterial Infections
Phase II - Certification to teach Phase I to new food service employees
Phase III - Free and Reduced Lunch Program Forms, Program Administration, Complying with Federal Requirements, Record Keeping and Documentation

Louisiana State University, Baton Rouge, LA
Bachelor of Arts, Office Administration Studies
Relevant Coursework: Nutrition, Science, Management

Tech Institute, Bogalusa, LA
Clerk-Typist Skills Training

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

ADMINISTRATION

• Academic Advisor for 80 athletes majoring in Health & Human Performance.
• Advise and schedule athletes on course selection, follow academic progress, and apply NCAA academic rules.
• Member of Montana State University Cultural Diversity Awareness Committee.

INSTRUCTOR

• "Positive Health Lifestyle" Instructor in Fitness, Lifetime Sports, Nutrition and Chronic Diseases
• First Aid and Life Support Instructor.
• Physical Education Instructor in Tennis, Bowling, Weight Training, Conditioning, Basketball, Softball, Flag Football and Adaptive Physical Education.

PROGRAM DEVELOPMENT

• Assist in the development and organization of the Men and Women's Track and Field Program.
• Coordinator, Montana State University Indoor and Outdoor Track and Field Meets.
• Coordinator/Organizer of Travel, Montana State University Men and Women's Track Team including hotel accommodations, transportation, meal plans, etc.
• Recruit student athletes on both national and international levels. Travel nationally seeking prospects.
• Director of Games, Montana State Olympics from 1990 to 1997.
• Regional Director of Games, Montana State Olympics from 1990 to 1997. Personally developed and established Montana State Olympics Program.

PRESENTATIONS

• "Employment Laws on Discrimination in the Workplace," as part of the Diversity Awareness Committee, Montana State Faculty and Staff.
• "Learn by Doing," Basic Skill Drill Progression for Hurdlers, Montana High School Coaches Association.
• "Training the Multi-Sport Athlete," Montana High School Coaches Association.
• "Basic Technique in the Long Jump and Efficiency in Meet Management," Montana High School Coaches Association.
• "Proper Methods of Flexibility," Acme Corporation Health Division.

PROFESSIONAL PROFILE

• More than 13 years of professional experience in health education and coaching field.
• Proven successful in managing simultaneous projects.
• Skilled teacher and trainer; able to inspire others.
• Strong commitment to promoting wellness and preventing disease.
• Excellent relations with the public and the community.

PROFESSIONAL ACCOMPLISHMENTS

• 1996 NCAA Division I High Jump National Champion Coach.
• 1996 US Olympic Trials Coach - 4th Place Finish, High Jump.
• NCAA Division I National Championship Meet, Coach, nine times.
• Level II Certified, USA Track and Field Coaching Education Program.
• Assisted in development and writing of Health and Human Performance curriculum for National College Accreditation for Teacher Education Report.
• Completed a 40-hour Personal Trainers course sponsored by America Council on Exercise.
• Completed a 40-hour Adult Fitness and Exercise Prescription course, Electrocardiography and Exercise Tolerance Testing.

EMPLOYMENT HISTORY

MONTANA STATE UNIVERSITY, Butte, MT
1988 - Present
Instructor of Health and Human Performance & Sr. Assistant, Track & Field

MONTANA STATE UNIVERSITY, Butte, MT
1987 - 1988
Graduate Teacher, Physical Education & Sr. Assistant, Track & Field

EDUCATION

MONTANA STATE UNIVERSITY, Butte, MT
1988
M.A., Health & Physical Education

MONTANA STATE UNIVERSITY, Butte, MT
1987
Bachelor of Science, Health & Physical Education, Minor: Biology

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Experienced Health Educator/Exercise Science Instructor -- Career highlights include:

• Community College Instructor, with 20+ years professional experience instructing Athletic programs, Health Education, inpatient and outpatient cardiac education. Created a stimulating classroom environment, developed and built rapport with students.
• 18 years as a Clinical Exercise Physiologist including Cardiac and Pulmonary Rehabilitation.
• Leader in exercise science and the local health and wellness community.

EDUCATION

San Jose State University
1992
M.A., Physical Education
Emphasis in Exercise Physiology

San Jose State University
1983
B.A., Physical Education and History
Certifications: Advanced Cardiac Life Support
CPR Certification

PROFESSIONAL EXPERIENCE

Grossfield College, El Capitan, CA
1994 - Present
Community College Health Education / Exercise Science Instructor
Exercise Science/Aerobic Fitness and Weight Training, Physical Education, Health and Recreation; Health Education and Fitness/Nautilus Class

• Designed course syllabus to emphasis instruction regarding fundamental principles of physical fitness and its impact on life-long health and wellness.
• Implement teaching methodologies on the theory of exercise, stretching, flexibility training, nutritional influences on exercise, weight control and injury prevention.
• Structure classes to accommodate students and their different levels of fitness and learning styles.

Linda Lordes Hospital, Linda Lordes, CA
1999 - Present
Clinical Exercise Physiologist
Cardiac and Pulmonary Rehabilitation

• Inpatient instruction, post stent and CABG discharge and review of medications.
• Supervise outpatient EKG monitored exercise programs and teach Outpatient education classes in: nutrition, diabetes, heart anatomy & physiology, benefits of exercise, CHF, and stress management.
• Coordinate Employee Health & Wellness Fair

Linda Lordes Hospital, Linda Lordes, CA
1992 - 1999
Coordinator of Cardiac Rehabilitation
Manage/Teach CPR Program

• Teach/Monitor all cardiac (angina and heart attack) inpatients.
• Supervise outpatient EKG monitored exercise programs and cardiac education; lectures include: anatomy & physiology of the heart; cardiac risk factors; nutrition, weight & stress management.
• Developed and implemented employee wellness and weight management program.

Radiant Health Care, San Inselmo, CA
1994 - 1995
Community Health Educator
Employee Wellness Program

• Developed and supervised wellness program for Radiant and City of San Inselmo employees.
• Responsible for individual testing, body composition, blood Lipids, flexibility, strength and step test.

Creekdale Medical Center, Creekdale, CA
1983 - 1992
Clinical Exercise Physiologist
Cardiac Rehabilitation

• Developed exercise classes and instruction for the chemical dependency program.
• Initiated and implemented community mall walking program for senior citizens.
• Performed 12 lead resting EKG and graded exercise testing; conducted treadmill testing on cardiac patients in the Cardiologist Office.

PROFESSIONAL & CIVIC AFFILIATIONS

American Association of Cardiovascular Pulmonary Rehabilitation.
American College of Sports Medicine Exercise Specialist
American Heart Association Board Member
Past-President - Central California Society for Cardiac Rehabilitation
Guest Speaker - American Heart Association Speaker's Bureau

PRWRA Nancy Davis - Grossmont College - El Cajon, CA 92020 - nancy.davis@gcccd.net

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

FOCUS AND QUALIFICATIONS

FOCUS: Career in college or university environment teaching graduate and undergraduate-level students. Qualified to teach Criminal Justice, Political Science, Urban Affairs, History, and Public Administration.

QUALIFICATIONS: NYPD Sergeant with experience teaching graduate-level Criminal Justice and Public Administration courses at Baruch College, New York. Exemplary 20-year NYPD record, holding multiple awards. Talented instructor with New York State Police Instructor Certification (MOI) and a 10-year record of cross-level police instruction. Recognized by NYPD and educational institutions for outstanding academic performance, instruction skills, and community contributions. Extensive exposure to multi-cultural environments. Bi-lingual (English-German) with conversational skills in Spanish. Master’s degree in Political Science.

EDUCATION, TRAINING, AND CERTIFICATION

· Master of Arts Degree – 2002
Major: Political Science
Baruch College – New York, NY
Graduated magna cum laude; G.P.A.: 3.90
Recipient of Herbert Bienstock Research Award
· Certified Simmunition Training and Safety Supervisor – 2001
Simmunition Division SNC Technologies, Inc. New York, NY
· Bachelor of Science Degree – 1995
Major: History
The College of Staten Island – Staten Island, NY
Graduated magna cum laude – G.P.A.: 3.89
· Certified Verbal Judo Instructor – 1995
Verbal Judo Institute – New York, NY
· Method of Instruction – 1992
Division of Criminal Justice – New York State

PROFESSIONAL EXPERIENCE

TEACHING/INSTRUCTING
Solid 10-years’ experience instructing recruits, in-service Police Officers, Sergeants, Lieutenants, and Captains. Selected in 2000 by Professor of Criminal Justice and Public Administration at Baruch College to serve as substitute lecturer while working toward Master’s degree. Average class size comprised 20 to 35 graduate and undergraduate students. Authored lesson plans, selected textbook readings, assigned and graded homework. Received highly positive student feedback regarding methodology, professionalism, and personality.
· Authoring lesson plans for INTAC (In Service Tactical Training Unit) – scenario-based training in a “live-fire” environment to reinforce proper tactics and firearms restraint to minimize escalation of incidents. Result: Sharp decline in shooting incidents since program’s inception in 1996.
· Instructing NYPD Counter-Terrorism Program for INTAC Unit, teaching up to 30 people at a time.
· Transforming inexperienced recruits into street-ready Police Officers as Police Science Instructor, preparing recruits for NYPD-career through familiarization with police administration and legal procedures.
· Using outstanding classroom management skills and interactive, animated teaching style, generating high level of student enthusiasm.
· Applying advanced communication and foreign language skills to effectively interact with cross-cultural college students and international communities in New York City.

LAW ENFORCEMENT
Broad and successful background as Sergeant and Police Instructor. Challenged to patrol and supervise high crime precincts, relying heavily on superior listening, communication, and negotiation skills to thwart potentially harmful incidents. Strongly committed to well-being of all parties involved.
· Special training in OSHA and hazmat regulations, suicide awareness.
· Consistent performance reviews ranking 4.5 to 5 out of 5 for excellence and professionalism.

CHRONOLOGY

Baruch College, New York, NY
Substitute Lecturer in Criminal Justice and Public Administration

2000 to 2001
New York Police Department (NYPD)
Retired June 2003

1983 to 2003
· INTAC Supervisor – In Service Tactical Training Unit, Brooklyn/Queens
1996 to Present
· Boro-based training – Uniformed in Service, Brooklyn
1994
· Recruit Instructor Police Science – Police Academy, Manhattan
1992 to 1994
· Sergeant; Patrol Supervisor and Desk Sergeant – Queens
1989 to 1992
· Police Officer – Brooklyn North
1983 to 1989

AWARDS AND HONORS

· Herbert Bienstock Research Award – Baruch College, New York, NY – 2000
· Education Achievement Citation – NYPD, NY – 2002 and 1995
Awarded for successfully balancing full-time work and six years of education.
· Perfect Attendance Recognition Certificate – NYPD, NY – 2001
· Greenpoint Community Service Award – Greenpoint, NY – 1989
Awarded by community in recognition of effective volunteer youth efforts.
· Commended for investigatory skills leading to homicide confession – NYPD, NY – 1988
· EPD - Medal (Excellent Police Duty) – NYPD, NY – 1985
Awarded for verbally disarming mentally disturbed person armed with knife.

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Teaching role where experience in elementary and special education will make a contribution.

PROFILE/CERTIFICATION

· Strong background in elementary education (six years of experience) and special education (one year of experience teaching exceptional students, with undergraduate training).
· Experienced creating effective curricula, integrated lessons and parent-staff relations.
· Elementary Education: New Jersey Provisional (pending); New York Provisional Certificate (N-6).
· Special Education: New York State Provisional Certificate (K-12).

TEACHING EXPERIENCE

Second Grade Teacher: Townsville Day School, Townsville, NJ
1998-present
Provide comprehensive lesson planning, teaching and evaluation. Manage Assistant Teacher.
· Developed entire curriculum, integrating Math, Language Arts, Readers and Writers Workshops, Science, Social Studies and Internet/Technology. Supervise entrance examinations.
· Maintain proactive relations and regular contact with parents. Teach gifted student and modify curriculum accordingly. Write monthly newsletters featuring student contributions.
· Developed book club to effectively encourage reading at home. Twice served as representative at open house events, addressing parents on behalf of school.
· Volunteered to organize and serve as chaperone for after-school skiing program.
· Supervised student efforts to stage two plays on science topics, integrating music and performed before entire school. Also supervised academic decathlon.

Kindergarten Teacher: Saint Peter’s School, Townsville, NJ
1997-1998
Planned, taught and evaluated lessons in all areas of reading and writing for extended day program.
· Developed curriculum and lesson plans to address needs of gifted students and those with learning disabilities. Also taught Gifted Reading Program for grade 4 students.
· Volunteered to serve as Head Advisor for Student Council, working with students in grades 4-8.
· As Second Grade Teacher (1996-1997), developed and implemented lesson plans in Math, Reading and Writing. For outstanding efforts and results with students/parents, chosen for Kindergarten role.

Special Education Teacher: Roosevelt Child Center, Upstate, NY
1995-1996
Planned and led classes for economically disadvantaged preschoolers with severe learning disabilities, including Down Syndrome, autism, behavioral disorders and mental retardation.
· Developed entire curriculum, including social and communications skills. Frequently integrated music.
· Consulted with parents regularly, working with Spanish interpreter. Organized fundraising efforts.

EDUCATION/PROFESSIONAL DEVELOPMENT

· Master of Science: Early Childhood Education, Fordham University, Tarrytown, NY (1999).
· Bachelor of Science: Elementary Education/Special Education, St. Thomas Aquinas College, Sparkhill, NY (1995). Completed semester abroad in Ambleside, England (1994).
· Reading and Writing Project (Lucy McCormick Calkins), Columbia Univ., New York, NY (2000).
· Technology, Spelling and Literacy Workshops: Townsville Day School (2000).

Kevin Donlin - kevin@gresumes.com - http://www.gresumes.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Accomplished training and development executive motivated by challenge and rewarded through seamless skills development that synchronizes management visions with employee needs. Proven leader demonstrating integrity, strong business ethics, and the energy to influence and build responsive, competitive teams focused on continuous improvement. Outstanding record in designing innovative programs that instantly boost revenues, customer satisfaction and employee motivation. 6+ years in education, recently specializing in corporate training and financial services.

• Strategic Training Plans • Course Design & Delivery
• Performance Evaluations • Employee Communications
• Competency Reviews • Skills Assessments
• Team Building & Motivation • Cross Cultural Communications
• Organizational Needs Assessments • Executive & Management Training

BUSINESS EXPERIENCE

Baker Bank and Trust, Dublin, Ireland
2000 - Present
Regional Trainer
Reported to: Head of Training. Staff: 700

Recruited at a critical period of the bank's history with revenue generation paramount in an aggressive marketplace, and need to reduce staff uncertainty stemming from the [then] pending introduction of the Euro. Establishing a communication forum with regional sales managers, project managers, and departmental heads, collaborated on a strategic plan to identify training needs for 300 front-line customer service staff, to spread throughout all levels of the branch hierarchy.

Designed, delivered and evaluated the success of training courses; assessed participant feedback and continuing on-the-job knowledge retention, coached sales and management teams to propel "hit" rates, and implemented and administered training records.

Key team member providing specialist internal product/operations expertise to the "Retail Distribution Network Euro Conversion Project" preparing the bank's IT system for the Euro's introduction. Contributed expertise on contingency planning, procedure restructure and IT systems testing.

Actions & Results:
• Spearheaded numerous training initiatives to maximize expertise of front-line staff. Information sessions and intensive short courses included taxation, disclosure, new product training, Euro changeover and sales skills, yielding outstanding results.
• Sales training boosted managed funds sales by 20% in 1 week through course work and coaching.
• Telesales course boasted 80% retention of maturing funds.
• Awarded 95% rating in "Excellence Through People" audit from leading Government employment and training organization, that approached bank to be used as an example for other organizations.

Telesales-Loan Advisor
Direct to the public canvassing and sales of competitive home loan and insurance products, managing complete process from sales lead generation, through credit assessments and minor underwriting. Quickly gaining a reputation as a leader; trained and oriented new staff in the techniques of raising interest from traditional cold-calling methods. Liaised interdepartmentally and externally with underwriting professionals, insurance companies, and legal representatives.
• Accomplished highest-level sales, reaching $500,000 in lending products sold.
• Outstanding conversion rates through influential customer education, with virtually non-existent error rates.

Geo Consultants, Dublin Ireland
1999 - 2000
Telemarketer
Recognized for skilled delivery, timing, and closing expertise; strayed from specific scripts to maintain "natural" conversation flow and enlist customers' interest. Performed general data entry, updated records, and maintained smooth procedures whilst meeting all productivity and call volume targets. Quickly established rapport with random callers to elicit interest for follow up by sales force, or to acquire information via surveys and questionnaires, and developed ability to listen carefully for key concerns, finding ways to interest potential clients and represent the company in a positive light.

Melbourne College, Melbourne Australia
1996 - 1998
Senior School Teacher
Created an engaging learning environment in 2D & 3D Art, Graphic Design and Materials Technology units featuring hands-on interactive lessons, multi-media technology, and use of portfolios to document students' growth. Actively instructed and independently designed lesson plans; assumed full charge of classes, set standards of conduct and accomplished goals; built positive class rapport.

Structured whole group, small group, and individual instruction to accommodate different academic and talent levels and learning styles, and encouraged parent involvement through regular communications, biannual parent-teacher discussions, and classroom volunteerism.

• Coordinated and presented well received information at staff education and training seminars.
• Elected Student House Coordinator.
• Created, planned and managed all aspects of several major fundraising campaigns resulting in a significant increase in contributions raised for charity over prior years; generated extensive interest through effective promotional and public relations strategies. Coordinated fundraising events "Jeans for Genes" raising $1000, Children's Hospital N.I.D. Research $1000, Habitat for Humanity- a school community service program.
• Developed and implemented school policy to formally recognize students' outstanding achievements through academic efforts or in extra curricula activities.

St. Andrews Football Club, Melbourne Australia
1994 - 1996
Customer Service/Sales, Promotions Officer/Bar Manager
Conceived and delivered comprehensive marketing and promotional campaigns to support Club goals for increasing patronage and profitability.
• Orchestrated key marketing communication events including special functions.
• Initiated measurable improvements to customer service.
• Documented and standardized key customer service work processes as the benchmark for service, productivity, quality, and financial performance.

EDUCATION

University of Melbourne
1994
B.A., Visual Arts

PROFESSIONAL MEMBERSHIPS

Member, Institute of Bankers, Ireland

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

Accomplished educator with multicultural awareness and educational background. Successful at introducing subjects in a fresh perspective that gains interest. Strong leadership, communication and student advocacy skills. Excellent teaching credentials and background in teaching all grades and all subjects. MAT degree in progress.

EDUCATION & CERTIFICATION

Michigan State University, Lansing, Michigan
2000
M.A., Education
Concentrations: Language Arts & Political Science
Certification: Secondary Grades 7-12

Northwestern Michigan University, Traverse City, Michigan
1995
Bachelor of Science
Concentration: General Studies

PROFESSIONAL EXPERIENCE

Valley School District, Traverse City, Michigan
1996 - Present
K-12 Substitute Teacher
Educate all grades and all subjects on as needed basis. Enjoy reputation of reliability, flexibility, encouragement, friendliness and strong ethics.

King Middle School, Acme, Michigan
1994 - 1996
Student Teacher
Taught, assisted and observed regular and accelerated 7th grade classes, developed daily lesson and unit plans, and stimulated creativity through effective use of materials and integrating subject matter effectively.

VOLUNTEER WORK

4H CLUBS
1974 - 1978
Advisor/Mentor
Conducted classes in animal husbandry for cattle and sheep. Provided support for organization at fairs, organized and participated in contests.

FARM BUREAU
1972 - 1989
Member
Traveled statewide educating public in ways of agriculture. Organized, staffed and themed booths, provided wool spinning demos and other related activities, encouraged sale of lamb products.

PRWRA Jennifer Ayers - Jennifer N. Ayres, Executive Director - Nell Personal Advancement Resources - P.O. Box 2, Clarkston, Michigan 48347 - http://www.nellresources.com - jennifer@nellresources.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Relationship Developer and Adult-Learning professional with ten years of experience within an investment company environment. Recognized by management for extraordinary client focus, detail orientation, industry knowledge, and a “does what it takes” attitude to “deliver exceptional customer service.” Recognized by clients for professionalism, outstanding presentation skills, and mastery of presentation subject matters.

Excellent oral and written communication skills combined with the ability to apply creativity and listening skills to develop effective client education and communication programs. Licensure includes Series 6, 7, and 63. Core competencies include:

· Client Relationship Management
· Classroom & Environment Management
· Consultative Selling
· Consultative & Group Training
· Client Communications
· Functional and Technical Training

PROFESSIONAL EXPERIENCE

STRONG CAPITAL MANAGEMENT, INC. – Menomonee Falls, WI
1994 to Present
SENIOR EDUCATION SPECIALIST — Strong Retirement Plan Services (1998 to Present)
Implement comprehensive education and communication programs for retirement plan participants. Serve as Lead Educator to 40 clients with the largest caseload on the Education team.
Key Accountabilities
· Consulted with clients in managing plan conversions and determining annual goals for ongoing employee education and communication; worked within negotiated budgets.
· Coordinated and facilitated on-site adult-learning programs (2 to 200 students per session), including Enrollment, Key Investment Concepts, Asset Allocation, Beyond the Basics, and Distribution Options.
· Collaborated with Sales, Marketing, Relationship Management, and Plan Administration teams to evaluate overall program effectiveness and ensure effective adult learning. Contributed to the sales consultation process.
· Mentored and trained new Education team members; cross-trained team members across the Retirement Plan Services organization.

Accomplishments
· Conducted more than 750 workshops in three years; consistently received an average eight-out-of-nine presentation evaluation rating by clients.
· Education team was rated “Best in Class” six years consecutively for participant education and communications in PLANSPONSOR magazine’s Defined Contribution Services Survey.
· Featured speaker at the Mid-Size Pension Conference in January 2003, the Profit Sharing Council of America Conference in October 2002, and in-house client conferences, 2000 to 2002.
· Served as a Volunteer Community Educator since 1996, presenting investment seminars to local adult and school age groups.

PREFERRED CLIENT REPRESENTATIVE (1996 to 1998)
Managed relationships with high-net-worth clients; assisted with exceptions and requests. Weighed demands against corporate policies and resolved issues to meet client and organizational needs. Challenged on a daily basis to organize and accomplish simultaneous tasks. Made pro-active welcome calls to new Preferred Clients.
· Developed and presented Preferred Client information sessions and seminars; coordinated seminars for local clients.
· Moderated various training sessions and meetings.

CLIENT ACCOUNT SERVICES REPRESENTATIVE (1995 to 1996)
Handled escalated client issues and requests. Served as the Shareholder Communications marketing liaison. Coordinated efforts with many areas of the organization including Legal, Accounting/Compliance, Research, and Printing.

INVESTOR SERVICES REPRESENTATIVE (1994 to 1995)
Performed customer service activities in a call center environment; volunteered to assist in-person shareholders within the Investor Center. Coordinated intra-department contests and created recognition for outstanding representatives. Developed internal training materials for new funds.

ALVERNO COLLEGE—Milwaukee, WI
1990 to 1993
COLLEGE ADMISSIONS COUNSELOR
Traveled throughout the Midwest to recruit and counsel prospective students in the admissions and scholarship/financial aid process. Contributed to marketing campaigns through public speaking and seminars. Coordinated major campus-preview events. Hired and supervised work-study students.
· During tenure, application rate within territory more than doubled while maintaining the same academic quality standards.

EDGEWOOD COLLEGE—Madison, WI
1988 to 1990
COLLEGE ADMISSIONS COUNSELOR
Similar duties and results as Alverno College.

EDUCATION & LICENSURE

BA (Secondary Education & Interpersonal Communication – With Honors)
1988
Marquette University, Milwaukee, WI

Post-graduate Coursework, Alverno College, Milwaukee, WI
1993 to 1996
Series 6, 7, and 63 licensure; training sponsored by Strong Capital Mgmt.
1994

COMMUNITY INVOLVEMENT

Planning Council – Al’s Run and Walk (current)
Board Member – Marquette Alumni Association (current)
Marquee Club Committee Member – Milwaukee Rep Theatre (current)
Big Sister – Big Brothers/Big Sisters of Wisconsin (1992 to 1999)

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Senior Level Professional with 18 years experience in education, with 4 years in a leadership role as a department chairman. Previously, a district executive for a nonprofit organization with responsibility for public relations, training, recruitment, budget development, and overall operations management. Earned a master's degree in mid-management.

SUMMARY

• Write and develop complete reports, course curriculum, grants, and correspondence.
• Manage public relations efforts.
• Develop budgets, control expenses, and raise funds.
• Manage overall operations and individual projects.
• Conduct feasibility studies to determine if processes will benefit operations.
• Investigate and resolve problems within operations and personnel.
• Develop and implement polices, procedures, practices, and action plans.
• Analyze data and operations to improve efficiency and reduce duplication of efforts.
• Recruit, hire, and train personnel, and develop training materials.
• Conduct staff development training to improve operations using various learning styles.
• Plan, develop, and implement employee programs and activities to motivate personnel, enhance morale, and retain valuable employees.
• Develop a team management environment where staff suggestions are an integral part of the decision making process, while creating an atmosphere of respected business partnerships.
• Serve as a liaison with upper management.
• Ensure compliance to rules, regulations, and procedures.

EXPERIENCE

Public School, Alvin, Texas
1983 - Present
• Served as President of the District Communication Committee for one year and member of this group for 15 years with the mandate of resolving problems within the district.
• Participated on the District Benefits Committee for 12 years and made decisions regarding the faculty's medical and dental insurance benefits.
• Wrote a grant that will allow for an upgrade of laboratory equipment and ordering of new materials.

Public School, Alvin, Texas
1998 - Present
Chairman of the Science Department
Manage all operations of the science department, and serve as an advisor and leader of 17 faculty members within this department. Maintain responsibility for budget management, curriculum implementation, and faculty in-service training.
• Create science and math curriculum for the entire district with one other instructor.
• Participate on the Science Council, meeting bimonthly with all other science department chairmen.
- Aligned text and designed testing instruments for a textbook company.
- Devised district policy related to homework and grading criteria.

Public School, Alvin, Texas
1983 - 1998
Master Level Teacher / Instructor
Directed the activities of two fifth grade classrooms and provided instruction in math, science, health, and social studies. Previously taught sixth graders for 13 years.
• Students achieved a 94% pass rate for TAAS results, a 34% to 39% improvement.
• Received Master Level status based on appraisal system in 1990.

VOLUNTEER WORK HISTORY

Volunteer Group, New Orleans, Louisiana
1994 - Present
Director
Provide leadership and structure, while coordinating and directing all activities for one of six volunteer districts in New Orleans, with the support of 300 leaders and nine district committee members.
• Attained a 60% increase in funds raised over previous year, the largest amount in the district's history.
• Launched train-the-trainer workshops to implement leadership in each district.
• Piloted an experimental program.
• Wrote a monthly column in an area newsletter, and spoke before numerous community and civic clubs.

EDUCATION/TRAINING

UNIVERSITY OF HOUSTON CLEAR LAKE - Houston, Texas
Master of Science in Mid-Management

SAM HOUSTON UNIVERSITY - Huntsville, Texas
Bachelor of Arts in Teaching

Training: Instructional Leadership Training

Certifications:
National Executive Institute (management, budgetary issues, policies and procedures, and fundraising)
Professional Development and Appraisal System
Texas Teacher Appraisal System
Professional Mid-Management Administrator
Professional Texas Teacher Certification

COMPUTER KNOWLEDGE

Microsoft Windows 98, Microsoft Office (Word, Excel, and PowerPoint), Adobe Photo Deluxe, and WordPerfect.

AFFILIATIONS

CITY OF ALVIN - BOARD OF ETHICS AND COMPLIANCE (1996 to 1998)
• Appointed by the Mayor of Alvin
• Reviewed cases relative to employee and council member behavior and/or conduct
• Provided recommendations to the Mayor and City Council

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Elementary School Teacher seeking to secure a public school teaching position utilizing extensive past experience as an educator.

Creative, dedicated, versatile, flexible, conscientious and enthusiastic educator, with over 25 years of results directling academic and personal development. Dedicated to teaching children to achieve their maximum learning potential. Direct expertise in the following areas:

• Classroom Management • Curriculum Design and Development
• Children's Literature • Individualized and Small Group Instruction
• Integration of Subjects • Parent Involvement
• Implementation Strategies • Student Assessment
• Student Motivation • Student Evaluation

EDUCATION AND CREDENTIALS

Northwestern University, Evanston, IL
1980
M.A., Education

Arizona State College, Phoenix, AZ
1967
Bachelor of Science, Elementary Education
GPA: 3.6

Certifications
• Renewed Teacher's Certificate for State of Arizona / 2002.
• Completed Teacher Certification process for the State of Arizona / 2002.
• Provisional Elementary Education - K-8, State of Arizona.
• Standard Elementary Teaching, K-9, State of Illinois.

PROFESSIONAL EXPERIENCE

LINCOLN JUNIOR HIGH SCHOOL, Chicago, IL
1991 - Present
Language Arts & Social Studies Teacher
Taught two Language Arts and four Social Studies classes. Instructed students in subject matter utilizing various teaching methods, including discussions, cooperative learning, demonstrations and materials to supplement presentations.
• Designed, organized, implemented and evaluated lesson plans.
• Sent quarterly progress reports to parents.
• Utilized variety of resources to coordinate curriculum to accommodate the different learning styles and needs of students.
• Counseled students with academic and personal problems and participated in faculty and professional meetings, educational conferences, and teacher training workshops.

WASHINGTON ELEMENTARY SCHOOL, Chicago, IL
1983 - 1991
Elementary School Teacher
Developed teaching style focused on sound classroom management, creating a happy classroom atmosphere. These techniques demanded high expectations as well as provided respect, dignity and self-worth to each individual student. Bought a high level of energy to teaching constantly looking for new ways to motivate students to learn.
• Designed, organized, implemented and evaluated lesson plans. Evaluated student work and progress.
• Maintained motivating, productive learning environment by organizing time, space and resources with sound classroom rules, holding students accountable for their actions, and implementing consistent and fair consequences.
• Trained clinical student teachers in reading and language lessons. Demonstrated flexibility in helping restore educational process for students during emergency situation.
• Commended by principals, administrators and community for helping organize relief efforts and providing emotional support to students and parents.
• Developed behavior contracts for students and facilitated communication between students, parents and principal in the implementation.

JEFFERSON ELEMENTARY SCHOOL, Chicago, IL
1978 - 1983
4th and 5th Grade Teacher

JACKSON ELEMENTARY SCHOOL, Chicago, IL
1972 - 1978
4th and 5th Grade Teacher

WILSON ELEMENTARY SCHOOL, Chicago, IL
1967 - 1972
4th Grade Teacher

AFFILIATIONS AND ACTIVITIES

• Member, National Education Association / Illinois Education Association
• Secretary, Local IEA Teacher's Organization

ADDITIONAL HIGHLIGHTS

• Obtained Masters of Arts degree in Education and maintained a GPA of 4.0 while teaching full-time. Completed post Masters course work, with concentration in reading.
• Presented teacher in-service workshop on classroom management: "Discipline with Dignity."
• Co-authored and presented several curriculum guides and objectives for school district programs and projects.

PRWRA Marleen Alexander - M. Alexander & Associates, Inc. - Email: marleena@comcast.net - http://www.iwillassistyou.net

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Current teaching certificate valid in Washington and Idaho for Elementary Education with an endorsement in Special Education.
• Quickly develops rapport with students, employees, and staff.
• Three years experience (Summers) working with handicapped individuals in a Developmental Disabilities Agency and teaching writing programs for handicapped individuals.
• Manages three employees and promotes self-directed work teams.
• Experienced with licensure surveys for Developmental Disabilities Agencies.

EDUCATION

Idaho State University, Pocatello, Idaho
1997
Bachelor of Science, Special Education

Developing Capable People Seminar, Temple Elementary
1997
Presented by Stacie Smith

Managing People with Handicaps Seminar, Temple Elementary
1996
Presented by Stacie Smith

RELEVANT EMPLOYMENT

Development at Home, Inc, Idaho Falls, Idaho
1994 - Present
Aide
• Traveled to clients' homes to teach cooking, cleaning, shopping, and budgeting.
• Assisted in writing, developing, and implementing program procedures.
• Taught life skills to clients; ensured the safety of the clients.
• Monitored facility maintenance and security
• Special project: worked with young boy, age 5, who would not speak. After nine months of intense therapy, patience, and special equipment, he began speaking broken words.

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PERSONAL

Sensitive, creative and patient Special Education teacher with over 12 years of experience in championing educational and developmental student needs. Masters-prepared professional who works collaboratively to develop innovative, age-appropriate solutions for behaviorally and emotionally challenged K-4 students.

Determined and tireless worker who forges strong relationships with other educators, administrators and parents. Additional experience in delivering presentations, grant writing and providing full-time care for special needs children.

EDUCATION

Fitchburg State College, Fitchburg, MA
1997
M.Ed. in Early Childhood Education

Lesley College, Cambridge, MA
B.S. in Education
Dual Certification in Moderate Special Needs and Elementary Education with a Minor in Psychology

TEACHING EXPERIENCE

Alternative School, Lowell, MA
1998 - Present
Special Education Teacher
• Design and implement curricula to meet the individual needs of behaviorally/ emotionally challenged special needs students.
• Brainstorm and strategize comprehensive behavioral management plans with teachers, aids and parents.
• Chosen as Team Chairperson to lead development and implementation of individualized educational plans.

Summer School Program, Lowell, MA
2003
Fourth Grade Teacher
Implemented and supplemented age-appropriate curricula to meet the needs of fourth grade students working below grade level.
• Received "Excellence in Teaching" award from school principal.

Concord Public Schools, Concord, MA
2001
Inclusion Specialist
• Designed interactive workshop to facilitate understanding of daily disability challenges faced by students.
• Trained staff of 25 to work with children of varying disabilities in a regular camp setting.
• Collaborated with staff and designed activities to include a seven-year-old girl with tuberosclerosis in the regular Concord Recreation Program.

Donahue Elementary School, Lowell, MA
1995 - 1998
Third Grade Teacher
• Implemented and supplemented curricula in a regular third grade classroom.
• Teamed with Chapter I, ESL and Special Education teachers and devised curricula to meet the individual needs of the student population.
• Developed and taught thematic units to enhance student involvement and participation, such as a class company owned and operated by students.

Reilly Elementary School, Lowell, MA
1992 - 1995
Behavior Management Program Teacher
• Developed a behavior management program that provided a positive and nurturing environment for students in grades 1- 4.
• Implemented strong comprehensive behavior modification programs to coincide with individualized academic programs.
• Conducted home visits that linked home and school as partners in development.

RELATED EXPERIENCE

Innovative Teacher Mini-Grant, The Reynolds Foundation
Grant Recipient
• Innovative Teacher Mini-Grant, The Reynolds Foundation
• Wrote extensive grant request that won funding for a teacher-developed unit to match the Massachusetts Curriculum Frameworks. Titled Creating the Sky, it was a program that allowed children to create a sky consistent with the Earth and Space Science Strand.
• Camp Fatima Counselor, Exceptional Citizens' Week
• Abraham, NH
• Summers 1996 - Present

Camp Fatima
Counselor, Exceptional Citizens' Week
• Selected as counselor at Camp Fatima: a charitable overnight summer camp for disabled children. Requested to return for9 consecutive summers.
• Paired with one severely disabled camper and performed all living, health and personal care needs for an entire week.
• Led local fund-raising events such as bake sales and donor drives throughout the year to benefit camp.

Lowell Public Schools, Lowell, MA Spring
Behavioral Consultant
• Developed and presented 5 interactive workshops for teachers and administrators on behavioral management at the Sullivan Elementary School.

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Ellen Green
2503 Second Avenue, Denver, CO 73207 / Tel# (628) 555-0032 Email: elleng@myisp.com

Teacher

SUMMARY

Elementary School Teacher with six years of experience. Dedication to the profession of teaching and overall student development recognized by awards and commendations. Innovative integration of technology and hands-on activities to support learning concepts. Earned Bachelor of Arts in Teaching and Colorado Teaching Certificate for K-8.

HIGHLIGHTS

· Dedicated to meeting the individual needs of children using creative, engaging methods.
· Skilled in team teaching and interfacing with parents, colleagues, and administration.
· Excellent program development and strategic planning skills, including design of after-school enrichments and remediation programs.
· Experienced with a range of student ages, from preschool through middle school and junior high.
· Top awards and evaluations received during short teaching tenure.

EXPERIENCE

LINCOLN ELEMENTARY SCHOOL, Denver, Colorado
2001 - Present
Teacher
Managed classroom of 2nd and 3rd grade students, teaching all subjects including gym, art, and music. Developed lesson plans that met varied student needs, evaluated and assessed children’s development, and implemented study methodologies to enhance children’s progress. Attended teacher in-services and staff meetings, maintaining strong relationships with fellow staff and administrators.
· Selected as “Model Classroom” by administration for emphasis on clear goals and objectives for each lesson.
· Awarded top performance rating in principal's evaluations due to individual assistance designed for students with special needs.
· Generated classroom excitement by introducing hands-on lessons and programming.
· Pursued new learning tools to enhance educational programs.
· Inspired and motivated children in art and craft design utilizing natural materials. Third grade students won 1st place in annual art competition, second grade students earned 2nd place.

GREATER DENVER SCHOOL DISTRICT, Denver, Colorado
1998 - 2000
Substitute Teacher
Managed classrooms, followed lesson plans, and provided instruction relative to English, math, history, and science at the middle school level. Continually maintained student interest and provided an interactive atmosphere. Hired as full-time replacement teacher due to established positive reputation. Attended parent conferences and PTA sponsored events.
· Effectively implemented available lesson plans to ensure continuity of instruction.
· Integrated technology across curriculum providing additional classroom resources and enabling hands-on use of computer equipment.
· Participated in multi-class, multi-age activities to increase student interpersonal skills.
· Devised and implemented cross-curricular units to link math and history concepts.
· Created after-school literacy centers, involving 30% of students voluntarily.

FREEDOM PRESCHOOL, Colorado Springs, Colorado
1997 - 1998
Instructor
Observed students to ascertain their interests, background, learning styles, maturity level, and parent preferences. Organized personal learning activities to meet each student’s needs.
· Assisted students by providing individualized instruction based on observation.
· Produced narrative reports to inform parents of progress and challenges.
· Maintained healthy and safe environment for children to explore without undue risks.
· Advised parents on their children’s readiness for kindergarten.

GARFIELD ELEMENTARY SCHOOL, Golden, Colorado
1996 - 1997
Teaching Assistant
Interned in 4th grade classroom by teaching all subjects, administering and correcting tests, recording attendance, and exercising needed discipline.
· Co-directed district-wide spelling bee involving over 250 student participants.
· Conducted after school “Math Olympiad” program to provide additional challenges.
· Initiated school’s participation in nationwide oration and writing contests.
· Coordinated 4th grade fundraiser that raised over $2,000.

EDUCATION

Bachelor of Arts (Elementary Education), 1998
Central Colorado College, Boulder, Colorado

CREDENTIALS AND AWARDS

Elementary Teaching Credential, Colorado, Grades K-8
National Teacher Certificate
Preschool Certificate
Outstanding Student Teacher – May 1996
Golden Key National Honor Society Member

VOLUNTEER

Rainbow Babies and Children’s Hospital - Reach Out and Read Program

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

A committed and enthusiastic teaching professional with over 25 years comprehensive experience in positions involving instruction, leadership, curriculum development, and educational administration.

AREAS OF PROFESSIONAL STRENGTH

• Creates exceptional rapport with individuals of all ages, ethnicities, and socioeconomic backgrounds.
• Communicates well with diverse populations in written, verbal, and presentation formats.
• Proven skill in leading teams, building consensus, and motivating others to reach their fullest potential.
• Handles multiple tasks with speed, accuracy, and efficiency.

CORE COMPETENCIES

• Organizational Development • Leadership/Supervision
• Teaching/Training • Project Coordination
• Curriculum Development • Administration
• Grant Writing • Decision Making
• Conflict Resolution • Critical Thinking
• Problem Solving • Strategic Planning

EDUCATION & LICENSURE

Colorado State University, Fort Collins, Colorado
Ph.D, Vocational Education Administration

University of Colorado, Boulder, Colorado
Masters, Library Media

Southern Illinois University, Edwardsville, Illinois
B.A., Secondary English, Speech, and Library Media

Licensure Includes:
Early Childhood Director License (current)
Colorado Master Teacher's License, Colorado Elementary/Secondary Principal License (current)

PROFESSIONAL HISTORY

Greely Community College, Greeley, Colorado
2001 - Present
Teacher

Phitsanulok High School, Phitsanulok, Thailand
2000 - 2001
Teacher

State Agrarian University, Saratov, Russia
1999 - 2000
ESL Teacher

St. Theresa Valley School District, Longmont, Colorado
1998 - 1999
Teacher

Adult Learning Center, Greeley, Colorado
1996 - 1998
Night School Administrator/Daytime Instructor

Valley School District, Greeley, Colorado - Loveland, Colorado
1993 - 1997
Substitute Teacher-Thompson R2

Berthoud Middle School, Berthoud, Colorado
1988 - 1993
Media Specialist/Supervisor

Valley School District, Loveland, Colorado
1963 - 1988
Library Coordinator/Teacher-Thompson R2

COMMUNITY INVOLVEMENT

• Rotary International Volunteer
• Loveland City Council Member (1988-1992)
• Former State Executive Board Member

PRWRA Gretchen Gaede - The Write Words - Fort Collins, Colorado 80524 - http://www.writewordsonline.com - gretchengaede@frii.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

STATEMENTS

PURSUING A POSITION IN TEACHING

Certifications and Endorsements: K-12 Physical Education, Health and Science 6-12

SUMMARY OF QUALIFICATIONS

Professional individual committed to achieving positive results in education through a positive impact on the children of today and the future. Recognized leader for professional, academic and community contributions. Experience and academic training includes:

• Teaching Practices • Curriculum Inquiry • Measurement & Evaluation
• Management Info. Systems • Violence in Schools • Educational Systems
• Personnel Evaluations • Time Management • Classroom Dynamics
• Future Planning • Leadership • Curriculum Evaluation

EDUCATION

Florida State University
1998
M.S., Educational Leadership
GPA: 3.88

University of South Florida
1996
B.S., Human Performance Dynamics
GPA: 3.68

RELEVANT EXPERIENCE & SKILLS

Curriculum Development / Inquiry
• Developed curriculum for student teaching projects for health and social sciences.
• Researched the effectiveness of utilizing different styles of tests as assessments of learning.
• Wrote paper on preparing teachers for dealing with issues on mainstreaming, classroom behavior, perceived ability to teach special needs, classroom management, and academic development of the special needs child.

Educational Measurement
• Examined various assessment methods, tools, techniques, processes and procedures in evaluating student performance for Measurement and Evaluation in Education.
• Completed a project on student learning styles to ascertain the prevalence of oral and visual learners, and their related study habits.

Teaching / Presentation
• Developed strong presenting and teaching style by utilizing a variety of educational tools including games, team building exercises, use of videos, lectures and alternative activities.
• Skilled speaker, comfortable in presenting to groups as a manager and community volunteer.

VOLUNTEER/EMPLOYMENT EXPERIENCE

Volunteer
• Student Teacher, University High School - 1998 to 1999
• Coach, Volunteer, Youth Football League - 1996 to Present
• Den Leader, Boy Scouts of America - 1995 to Present
• Coach, Volunteer, Youth of America - 1994 to 1997
• Park Supervisor, Recreation Department - 1990 to 1993

Employment
• Operations Manager, Wholesale Store - 1997 to Present
• Department Supervisor, Wholesale Store - 1994 to 1997
• Sales Associate, Wholesale Store - 1993 to 1994

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Multi-school system, state or county educational position that will focus on teaching and training of continuing learning programs for the deaf and hard of hearing.

SUMMARY OF QUALIFICATIONS

• Expertise to lead others in continuing learning (deaf & hard of hearing) educational growth.
• Effective planner, who defines priorities, develops strategies, leads and manages a diverse classroom.
• Keen understanding of products that permit analysis, creative problem resolutions, and development/deployment of classroom.
• Excellent ability to track information (account) and build effective visual and written documents/presentations based on extensive work with the deaf and hard of hearing as an instructor and teacher.
• Proven professional who utilizes articulate communication, strong organizational and diplomatic negotiation skills to achieve quality results and ongoing relationships.
• Technical skills include: Windows XP, Microsoft Word, Excel, PowerPoint, various proprietary educational and tutorial packages for the deaf and hard of hearing.
• Seek professional growth through continuing education and workshops.

TRAINING

• Community CPR and First Aid Training; Sign Communication Proficiency Interview (SCPI) - training conducted by National Technical Institute for the Deaf (NTID). Rating: Intermediate Plus.
• Strategies for Crisis Intervention and Prevention (SCIP) Training.
• Certificate of Completion in Identification and Reporting of Child Abuse and Maltreatment.

EDUCATION

STATE UNIVERSITY OF NEW YORK AT ALBANY, Albany, NY
1999
M.S., Education of the Deaf and Hard of Hearing

ST. LAWRENCE UNIVERSITY, Canton, NY
1997
Bachelor of Arts, Speech and Hearing Science

PROFESSIONAL EXPERIENCE

SFB INFORMATION TECHNOLOGIES, INC., Wilmington, NC
2000 - Present
Relay Operator/Communication Assistant
• Responsible for relay operations and communications. Worked for the deaf and hard of hearing customers in multiple states.

FERNDALE SCHOOL, Tangier, NY
1999 - 2000
Teacher of the Deaf and Hard of Hearing
• Responsible for the training of deaf and hard of hearing students in multiple areas, including: math, reading, language arts, and social sciences. Continually provided home-based services and parent education for an early intervention program.
• Creatively developed and implemented individual educational plans and behavior intervention plans for students.
• Performed ongoing assessments and modifications based on the educational analysis of each student.
• Analyzed and utilized educational materials and resources for the classroom curriculum.

ACME SERVICES, Albany, NY
1997 - 1999
Teacher of the Deaf and Hard of Hearing
• Planned lessons and met with groups of students everyday; designed lesson plans for each group based on the specifications needed for the deaf and hard of hearing.
• Supervised and evaluated instructional assistants and educational interpreter.
• Special project successes included helping write a winning grant proposal that led to new Parent Education and Sign Language Funding. Instituted this program for rural families and students.
• Designed and incorporated interdisciplinary units based on the most innovative methods available.
• Event planning focus included successfully recruiting deaf education specialists to participate in Support Service Personnel Annual Conference of 250+ professionals.

GEO SCHOOL FOR THE DEAF, Recreational Aide and Teacher
1995 - 1997
Recreational Aide and Teacher
• Worked with elementary to high school level deaf and hard of hearing students in after school program. Multiple recreational activities and functions performed included: swimming, bowling, roller skating, indoor and outdoor sports, movies, dances, field trips and Boy Scouts. Tutored residential students with a variety of homework.

SPEECH & HEARING CLINIC, Buffalo, NY
1994 - 1995
Camp Counselor and Teacher's Aide
• Creatively built lessons for the deaf and multiply disabled students while working with cooperating teacher. Tutored deaf and hard of hearing students in a variety of subjects. Counseled children in utilizing social skills. Assisted children in various physical activities to promote physical and mental development.

PRWRA John O'Connor - CareerProResumes.com - Careerpro2@aol.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

• Skilled, enthusiastic educator with broad experience in teaching and training those of all ages in either corporate or public settings. Enjoy working with groups and individuals to make a difference in their lives. Resourceful, patient and optimistic.
• Training expertise includes curriculum development, lesson planning, testing and evaluation, group instruction, motivation, tutoring, and workshops.
• Over two years of Human Resources experience that included safety training and incentive programs, substance abuse education, benefits counseling, and safety tracking systems. Additional experience in Office Administration.
• Outstanding listening and writing communication skills. Create stimulating, friendly learning environments that encompass structure, mutual respect and cooperation.

EMPLOYMENT EXPERIENCE

Hoover School District, Hoover, Pennsylvania
1995 - Present
Fulton School District, Fulton, Pennsylvania
1989 - 1992
Wilson School District, Wilson, Pennsylvania
1985 - 1987
Cornersburg Central School District, Cornersburg, Pennsylvania
1984 - 1989

SUBSTITUTE TEACHER / TEACHER
• Taught health education, physical education and adaptive physical education to students from pre-school through grade 12. At high school level, taught other subjects as needed.
• Refined ability to communicate with groups and individuals while instructing. Adapted physical education activities for physically- and learning-challenged students.

MedCo, Appleton, Ohio
1994 - 1995
OFFICE ASSISTANT
• Performed office functions (e.g., accounts payable, supplies purchasing, inventory management, and work schedule tracking) at medical supplies company. Designed inventory tracking system that significantly improved productivity while reducing costs.

Shaker Steel Corp, Fulton, Pennsylvania
1992 - 1994
HUMAN RESOURCES / EMPLOYEE ASSISTANCE PROGRAM DIRECTOR
• Evaluated and processed claims in multi-plant operation of 3,000 employees. Interacted with workers, physicians and insurance companies to coordinate the workers' safe and expeditious return to the work force. Slashed workmen's compensation cost from $8 million to less than $5 million within 6 months.
• Applied knowledge gained regarding inherent risk factors in various areas of steel production to create a safety incentive program. Dialoged with computer programmers to develop an automated tracking system for bonus incentive points, which resulted in reduction of mill accidents and injuries.
• Developed and organized substance abuse program that identified appropriate resources to assist employees dealing with emotional, drug, alcohol or other problems. Within short timeframe, provided aid to 100+ employees, contributing to their retention as employees.
• Visited rehab centers to select appropriate facility for short term/long term treatment plans.

Patrick's Pub & Grille, Shockton, Pennsylvania
1989 - 1992
BAR MANAGER
• Scheduled and trained employees; ordered and stocked supplies; served clients. Primary contributor to increasing customer satisfaction and retention.

PROFESSIONAL ASSOCIATIONS

• Pennsylvania State Education Association
• National Education Association
• Pennsylvania State Association - Health, Physical Education, Recreation and Dance
• Active Member of Trumbull County Children Services Board

CERTIFICATIONS

• Pennsylvania Teacher Certification - Health and Physical Education - K-12

EDUCATION / CONTINUING EDUCATION

Gannon College, Erie, Pennsylvania
2003
Theology coursework

Hoover School District
1995
In-service programs

Slippery Rock University, Slippery Rock, Pennsylvania
2002
Health Education seminars

Graduate-level project
Evaluated adapted physical education teacher preparation program at Slippery Rock University. Created testing standards to evaluate students in teacher preparation program as well as clients involved with adapted physical education program. Testing standards program was implemented and is currently still in use.

Slippery Rock University, Slippery Rock, Pennsylvania
B.S., Health and Physical Education
1989
B.A., Communication
1984

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Recent college graduate with a Master's of Biological Sciences committed to delivering high quality, responsive services. Practical projects and teamwork experiences during degree studies have revealed exceptional strengths in critical problem solving, analysis, project leadership and troubleshooting. Easily adaptable to changes, with and eagerness towards learning and expanding capabilities.

WORK EXPERIENCE

FLORIDA ATLANTIC UNIVERSITY, Boca Raton, Florida
2001 - 2003
Teacher's Assistant
Interned in undergraduate classroom by teaching Anatomy and Physiology Lab, creating, administering, and correcting tests, recording attendance, and exercising good conduct

• Assisted students by providing individualized instruction based on observation.
• Produced narrative reports to inform parents of progress and challenges.
• Managed classrooms, followed classroom outlines, and provided instruction.

MR. RON STERLING, Lake Worth, Florida
1998 - Present
Maintenance / Accounting
Function efficiently as part of a team consisting of up to ten members. Manage and perform general maintenance duties, including painting, construction and general grounds upkeep.

• General accounting.
• Repair and install plumbing, electrical wiring.
• Perform residential construction.
• Handle a wide range of carpentry jobs

SEAMIST ENTERPRISES, Boynton Beach, Florida
1990 - 1995
1st & 2nd Mate
Worked under the guidance of captains and crewmembers.

VOLUNTEER WORK EXPERIENCE

WELLNESS ADVOCATE VOLUNTEER EDUCATORS, Boca Raton, Florida
1996 - Present
Activities on campus concentrate on teaching and promoting healthy lifestyle and teaching the health risks associated with smoking, drinking and driving, and drug and alcohol abuse among other subjects. Participated in annual conferences.

FIRST UNITED PRESBYTERIAN CHURCH, Boynton Beach, Florida
2000 - 2003
Leading and assisting in youth group activities as well as assist in teaching Sunday school classes to children from the age of 3 to 10 years old. Have previously been involved in teaching Vacation Bible School.

RESEARCH EXPERIENCE

FLORIDA ATLANTIC UNIVERSITY, Boca Raton, Florida
Directed Independent Study
Acknowledged for my participation in Master's thesis project with Mr. James Smith, Sulfide Effects On Thalassia Testudinum Carbon Balance And Adenylate Energy Charge

Assisted Miss Erin C. Sterling on her Master's thesis project, A Comparative Approach To Understanding Hatchling Sea Turtle Metabolism During Emergence. Obtain field experience in collecting blood samples, taking temperature readings, collecting air samples from relocated nest chambers, relocating nests, and by determining other factors

EDUCATION

FLORIDA ATLANTIC UNIVERSITY, Boca Raton, Florida
Masters, Biological Sciences

FLORIDA ATLANTIC UNIVERSITY, Boca Raton, Florida
2000
Bachelor of Science, Biological Sciences - Premedical / Pre-professional Studies

ADDITIONAL SKILLS AND EXPERIENCE

• Intermediate Spanish speaker
• Computer skills and Internet savvy
• Teaching Practices, Classroom Dynamics, Lecture Techniques
• Well-Developed Communication Skills
• Skilled in team teaching and interfacing with students, colleagues, and administration
• Team Building, Training, and Development

PRWRA Marie L. Cajuste - Curriculum Vitae Express - Delray Beach, FL 33482 - http://www.cv-xpress.com - mcajuste@cv-xpress.com - 561 638 8598 - 1 866 362 7628 toll free

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Librarian Technical Assistant with over eight years of Public Library experience. Works with patrons, management, co-workers, and outside library personnel. Noted for management, technical, and supervisory skills. Highlights include:

• Research scientific and technical information requests using reference tools and computer services.
• Perform all aspects of coordinating interlibrary loans.
• Collection development including science materials, CD's, books, maps, and microfiche.
• Knowledge of OCLC and other online library information systems.
• Proven ability to analyze, determine necessary corrections, and make recommendations to provide solutions for library practices.
• Teach classes on library skills and database searching to school groups and library patrons through public schools and community education programs.

ACCOMPLISHMENTS

- Have written and been awarded several grants for books, programs, and materials for traveling displays.
- Expanded the interlibrary loan number by 100% within the past three years.
- Expert in searching OCLC and other databases.
- Conducted mercury contamination research and report writing for the National Science Foundation.

EMPLOYMENT

Public Library, Idaho Falls, Idaho
1994 - Present
Librarian Technical Assistant
• Assist patrons with research, computers, and word processing.
• Provide materials for patrons - help with online searches using the Internet and other databases.
• Process nationwide interlibrary loans using OCLC.
• Aid in collection development and purchase of special collections as well as current adult reading materials and library software.
• Responsible for all materials sent to the bindery.
• Keep statistics for interlibrary loans; supervise Library Pages, and secure the Library at night.

EDUCATION

College of Idaho, Caldwell, Idaho
Bachelor of Science, Biology

Boise State University, Idaho Falls, Idaho
Geology

George Mason University, Fairfax, Virginia
Awarded Scholarship for a "Women in Science" Masters Level Physics Program.

Continuing Education
Eastern Idaho Technical College, Idaho Falls, Idaho. Grant Writing, Beginning and Intermediate Word, Beginning Excel, Creating Web Pages, and Windows File & Disk Management. (2000-2001)

Workshops: Gates Foundation Training - Internet Searches, PowerPoint, Teleconferences including Soaring to Excellence Series, FirstSearch and Lili Database Searching.

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

TECHNICAL TRAINER / TECHNICAL CONSULTANT / CUSTOMER SUPPORT

Experienced technical training, change manager, IT systems training, employee development team leader, multiple years of solution project achievements. Expert at analyzing projects that require strategic thinking and that affect overall company objectives. Enjoys direct contact with customers and clients, negotiating or selling ideas, technologies or methodologies.

SKILLS SUMMARY

· (MIS) Management Information Systems
· Communication Network Administration
· (IRM) Information Resource Management
· Computer Organization and Logic
· Performance/Capability Improvements
· Technical Project Management
· Technical Team Development/Training
· Computer Programming and Data Structures
· Telecommunication Course Instruction
· Call Center Management Expertise
· Local Resident/Onsite Customer Training
· Cost Analysis/Budgeting
· Customer Relationship Management
· Team Focused Coach/Leader/Counselor
· Growth Planning/Technical Leadership
· Live-on-Line / Web-Based Training

LANGUAGES
Assembly, C, COBOL, Exec 2, JCL, Ingres SQL & Report Writer, Pascal, PL/C, Rexx, RPG
SYSTEMS
UNIX Workstation, HP-UX UNIX 8.07, IBM VM/CMS, Macintosh O/S, MS-DOS, MS-Windows
CERTIFICATIONS
Pursuing completion of A+, Network+, and MOUS certifications
Licensed as a NC Real Estate Agent, Broker’s License, Certified as a NC Loan Officer

EDUCATION

NORTH CAROLINA STATE UNIVERSITY, Raleigh, NC
Bachelor of Science Degree in Computer Science & Engineering (May 1991)

SUMMARY OF QUALIFICATIONS

· IT instructor who builds strong and cohesive engineering and operational teams; is known for setting challenging goals, building strong client relationships and doing whatever it takes to deliver the highest quality of products and services.
· A strong leader and trainer – sought out to manage business critical operational changes that require new systems training, network or telecommunication system training and employee development; highly technical and highly personal coach. Proven ability to develop teams and processes that enable top growth, profitability and efficiency.
· 6+ years of experience as a Technical Training Instructor and Course Developer for new and existing product lines. Responsibilities included course development and delivery, lab installations, and onsite consultation for Nortel’s Call Center products and applications.
· Highly successful combinations of delivery methods to energize and relay information among peers and customers through leader-led presentations, interactive hands-on training, remote access training (RAL), and “live on-line” interactive training.
· Expertise building cross-functional teams and relationship with various internal organizations, vendors, and customers to achieve a better understanding of departmental needs, streamline processes, and exceed customer expectations.
· Successfully analyze future needs, vendor partnerships and make arguments for cost and functionality enhancements of IT products across diverse customer lines.
· Known as an aggressive self-starter with proven leadership and organizational skills, tying in effective oral, written and interpersonal communication skills.

PROFESSIONAL EXPERIENCE

MICONDIA TECHNOLOGIES, Cary, NC
2000 – 2002
Manager & Training Facilitator
· Served as technical instructor responsible for designing, implementing and facilitating telecommunication courses for Nortel Networks and their associated customers.
· Built courses that addressed various aspects of Call Center maintenance, telephony and non-telephony features, applications, protocols, trouble-shooting and management capabilities. Courses were delivered both in-house and at customer on-sites.
· Provided “live-on-line”, web-based training.
· Responsible for developing, reviewing, and updating all courseware. Coordinate maintenance efforts for all Nortel lab/classroom equipment and configurations.

FLEXTRONICS, Raleigh, NC
1991 – 2000
Senior Training Specialist
1997 – 2000
· Technical instructor working to design, update and facilitate telecommunication courses for internal and external customers.
· Courses included: Network Automatic Call Distribution, Call Center Management Information Systems, Intelligent Call Management, CompuCall, Symposium Call Center Servers, Service Orders and Service Orders via Remote Access Learning technology.
· Courses were delivered both in-house and at customer on-sites, including international travel. Provided “live-on-line”, web-based training.
· Served as the “subject matter” expert for each course, reviewing design documentation, updating courseware and maintaining all lab/classroom equipment and configurations.
· Course developer for the three new SCCS courses, including ordering and installation of equipment.
Senior Systems Support Engineer
1991 – 1997
· Provided 1st and 2nd tier Customer Support for Call Centers implementing NACD using Nortel’s DMS-100 Telephone Switching Systems and the RT1000 UNIX-based Management Information Systems, providing real-time updates, load management, resource planning, forecasting, scheduling, and historical reporting for the Call Centers.
· Responded to system outages and degradations within Customer expectations. Provided onsite consultation and training services for Regional Support and Customers within the United States, the United Kingdom and Australia.
· Managed onsite visits for new installations and upgrades, verification office tests and emergency recoveries.
· Collaborated with design and verification groups in ongoing development and testing of new features and releases.
· Designed test plans for verification and validation of the NACD/RT1000 MIS.
· Offered a “field perspective” and feedback to product line management and marketing primes.
· Assisted peers in the development of technical expertise.

PROFESSIONAL TRAINING

Professional Courses

· Management Assessment Program (MAP)
· Seven Habits of Highly Effective People
· Business as Unusual
· Leadership thru Feedback
· Project Management
· Time Management
· Managing Customer Relations
· Assertion and Conflict Resolution
· Collaborative Meetings
· Negotiating to Yes
· Selling Your Ideas

John M. O'Connor - john@careerproresumes.com - http://www.CareerProResumes.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Training Specialist
Course Development and Delivery

Offering more than 10 years’ experience in pre-school to corporate classroom environments, exceptional communication and analytical skills, and a broad knowledge base. Possess excellent computer, analysis, and problem resolution skills. Self-motivated, multi-tasking team player with leadership abilities. Interact easily with people of diverse backgrounds, cultures, and professional levels. Excellent understanding of and ability to accommodate individual learning styles.

Strengths

New Hire Mentoring
Computer Training
Professional Development
Staff Training
Interpersonal Communications
Team Leadership

Course Development and Implementation

QUALIFICATION HIGHLIGHTS

Computer Proficiency:
Window and Macintosh platforms: Internet research, Microsoft Office Suite (Word, Access, Excel, Outlook, PowerPoint), SAP, CRP, COSMOS, IBM, Lotus Notes, Order and Inventory Management

· Highly organized and efficient team player with excellent written and verbal communication skills.
· Design training and resource materials and deliver in one-on-one and group settings.
· Build and foster good student interaction and motivate individuals to excel in the learning process, ensuring team members remain well-qualified to provide highest level of quality and service.
· Provide computer training in numerous Microsoft Windows and Office programs, as well as retail and inventory management applications.
· Assess individual learning styles and identify student needs.

PROFESSIONAL EXPERIENCE

ABC Company
1999 – present
Inventory/Customer Service Analyst / Senior Account Coordinator, Order Management
· Serve as key consultant and educational resource to new hire and course manager, and mentor to personnel concerning issues with SAP, CRP, and COSMOS.
· Directed team members in development and delivery of 2 award-winning presentations.
· Utilize advanced technology skills to create and publish training and development materials for individual and classroom distribution.

Computer Instructor, Leaning Centers, Inc.
1998 – 2002
· Manage and deliver classroom training in Microsoft Word, Excel, PowerPoint, ClarisWorks, Quicken, WordPerfect, ACT!, and Internet research applications, as well Microsoft Windows operating systems.
· Develop and deliver coursework and training materials designed for effective education of intended audience.

Cashwrap Supervisor, National Bookseller
1994 – 2002
· Provide supervision and training for new hires, mentor and coach team members, and identify and resolve customer service issues.

Teacher, Grades K-5
1993 - 1998

EDUCATION

Master of Science in Elementary Education
University of Bridgeport – 1992

Bachelor of Arts in English
Dickinson College – 1991

Numerous computer courses

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL TRAINER

Over 12 years of extensive experience as a Trainer and Instructional Designer. Creative, energetic and outgoing professional who develops and delivers innovative courses and builds rapport with participants. Have handled groups ranging from 5 to 600 participants with over 9,400 people trained since 1992. Key strength and interest in soft-skills and management training. Masters-prepared with ability to set objectives, do research, and design stimulating and interactive training events for adults.

PROGRAMS DESIGNED & DELIVERED

• Human Relations • Stress Management
• Dealing with Difficult People • Time Management
• Early Childhood Issues • Team Building
• Leadership Development • Parenting Issues
• Communication Skills • Goal Setting
• Conflict Resolution • Self Confidence

PROFESSIONAL HISTORY

The Centre for Women, Denver, CO
1998 - Present
VOLUNTEER TRAINER

Adams Technical Education Center, Denver, CO
1998 - 2002
TRAINER & COORDINATOR

Family Career & Community Leaders, Denver, CO
1994 - 1999
TRAINER & CONSULTANT

Denver Junior College, Denver, CO
1993 - 1999
ADJUNCT INSTRUCTOR

Department of Children and Families, Denver, CO
1992 - 1994
TRAINER
Previous positions include: assistant in college's business office, various retail sales positions in department stores, managed office and provided customer service for a photography studio, part owner in a small woodworking and painting business, Home Economics teacher and advisor to a high school student organization.

EDUCATIONAL HISTORY

SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
1990
Bachelor of Science, Vocational Home Economics and, Minor: Journalism
cum laude

SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
1992
Masters, Education

SOUTHWESTERN OKLAHOMA STATE UNIVERSITY
Completed 15 credit hours at School of Business

PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax