Member Service Counselor

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Central Connecticut University, New Bristol, CT
B.A., Psychology, Minor: Fine Arts

Mansfield Community College, Mansfield, CT
A.A., General Studies

Renworth Polytechnic Institute, Hartford, CT
"Working in Teams"

"Human Participants Protection Education for Research Teams"

National Institute of Health
On-line course


• Outstanding persuasion ability
• Work with patience and focus under pressure; adaptable
• Seek solutions to satisfy customer/client and company
• Well organized; skilled at analysis and planning
• Excellent telephone skills
• Proficient in PC and Mac software applications
• Efficient completion of clerical tasks
• Listen well; work with compassion and understanding
• Public speaking and education/training


• Crisis management in emotional situations; counseling and advocacy
• Handled customers by identifying needs and solving problems
• Cross-sold products and services; provided solutions to customer needs
• Received award for 385 volunteer hours at crisis center
• Raised top dollar donations from businesses and individuals
• Recipient of M. Clemwell Young Poetry Award


Association of Connecticut (AAC), Hartwick, CT
2000 - Present
Member Service Counselor

Sexual Assault Crisis Service, Birmingham, CT
1999 - Present
Counselor/Hotline Operator

Full Spectrum Computers, Winterbury, CT
1997 - 2000
Customer Solutions Representative

Grinder Service Manufacturing, Birmingham, CT
1994 - 1997
Customer Solutions Representative

PRWRA Frost T. Krist - Datatype Inc. - Hebron, CT 06248 - http://www.datatypeinc.com - datatype3@aol.com - (860) 228-3542