Resumes by Industry: Non-Profit and Social Services

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

• Results-oriented Case Manager with experience in social work including assisting adults, children, adolescents, families, and special needs populations.
• Instrumental in designing and implementing innovative modalities concerning social welfare.
• Ensured positive mental and physical health involving individuals and communities.
• Exposure to CPR and first aid medication distribution.
• Developing and ensuring achievement of Individual Education Plan goals.
• Adept in all aspects of incident reporting and supervising court ordered visits.
• Comprehensive background in FACES child welfare database.

EDUCATION

Howard University, Washington, DC
2002
Masters, Social Work
GPA: 4.0

Howard University, Washington, DC
1999
Bachelor of Science, Therapeutic Recreation, Minor: Architecture
GPA: 3.8

PROFESSIONAL BACKGROUND

Love the Children Foundation, New Haven, CT
2002 - Present
Case Manager
Documented interactions between resident and family members. Organized psycho-educational groups. Created and introduced community resources.
• Handled all aspects of case planning and case management including updating clinical records, complying to licensing requirements, and evaluating resident progress levels.
• Played a key role in developing behavioral strategies and participating in therapeutic activities based on resident needs.
• Served as primary liaison with the school system including advocating for residents and ensuring achievement of Individual Educational Plan.
• Monitored therapeutic crisis intervention strategies and short-term counseling sessions.
• Authored court reports and supervised court ordered visits successfully.

Allied Residential Services, Inc, McLean, IL
2001 - 2002
Residential Counselor
Facilitated group counseling sessions relating to money management, coping skills, time management, and hygiene. Advocated for residents within the community.
• Directed daily activities within a group home for mentally retarded adult males.
• Played an integral role in designing and evaluating behavioral goals for all individuals.
• Controlled all aspects of the budget for the group home.
• Supervised and trained staff in daily job functions.

The Ford Institute, Baltimore, MD
2000 - 2001
Social Work Intern
Collaborated on the formation of Individual Education Plan goals.
• Conducted group and individual psycho-educational therapy sessions with children possessing physical, emotional, social, and developmental disabilities.

Grayson Family Center, Wheaton, MD
1997 - 2000
Social Work Intern
Handled refugee resettlement issues. Assisted in the identification of employers for refugees. Aided refugees with obtaining social security cards.
• Counseled refugees on job interview strategies, employment wardrobe, and applications.
• Evaluated living environments of sponsors involved in family reunification.

Syman Support Services, Inc, Chicago, IL
1993 - 1997
Counselor - Group Home
Facilitated group counseling sessions for residents. Advocated for residents within community settings.
• Managed all aspects of recreational activities involving at-risk youths.

TRAINING

Social Work Practice and Process, Medication Distribution Training, Data Analysis, Incident Report Writing, Psychopathology, OSHA Training, Human Behavior and the Social Environment, Social Welfare and Policy, Clinical Syndromes, Therapy with Children and Adolescents, Program Evaluation, Mental Health, Child and Family Services Agency CORE Training, FACES Training, MANT Behavioral Management, CPR & First Aid

PRESENTATIONS

The Treatment of Borderline Personality Disorder (2001)
Howard University - Washington, DC
Autism, Intervention Strategies and Treatment (2001)
Howard University - Washington, DC

VOLUNTEER WORK

Special Olympics - Baseball Coach
Goldman Community Center - Literacy Mentor
Illinois Youth Action Group - Group Leader

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - resumesAP@aol.com - http://www.careerparadigms.com

Patricia Winters
702 Sabrina Way, Baltimore, MD 21207 / Tel# (301) 555-1638 Email: patwinters@myisp.com

OBJECTIVE

Position as Community Service Volunteer utilizing organization, problem-solving, training, and customer service skills.

AREAS OF EXPERTISE

Client Services and Problem Solving
· Maintained open lines of communication to identify and resolve problems quickly.
· Analyzed problems, formulated options, and presented solutions offering win-win outcomes.
· Monitored customer satisfaction to solve problems, effectively reducing complaints by 36%.
· Developed trust, personal rapport, and strong working relations with volunteers and staff.

Operations Management
· Scheduled and coordinated the efforts of hundreds of volunteer workers to achieve project goals.
· Utilized technology solutions to streamline management tasks and reporting functions.
· Conducted post-event analyses to identify strategies to improve processes for future events.
· Analyzed financial data and managed budget for fundraising campaigns.

Staff Training and Supervision
· Trained, monitored, and supervised volunteer and staff performance to improve services.
· Designed and conducted pre-event training sessions, resulting in 61% fewer emergencies.
· Maintained database of volunteer participation and skills to assist future planning.
· Recruited, trained, and managed a team of 75 volunteers for the annual American Cancer Society Fundraising drive.

EXPERIENCE

Community Service Volunteer, Helping Hands, Inc., Baltimore, MD
2002 - Present
Program Assistant, Community Networks, Inc., Baltimore, MD
6/00 - 12/00
Campaign Organizer, State Representative Smithson, College Park, MD
6/00 - 11/00
Marketing Assistant, Buffet Enterprises, College Park, MD
6/99 - 9/99

EDUCATION

Bachelor of Arts (Communications), 1999
Loyola College, Baltimore, Maryland

Fundraising Certificate, Baltimore, Maryland, 2000

AFFILIATIONS

American Cancer Society
American Red Cross
Future Leaders of America

VOLUNTEER AND CIVIC ACTIVITIES

Walk for a Cure Fundraiser, Volunteer Organizer
Harbor Clean-up Day, Volunteer
Register to Vote Canvassing Crew, Group Leader

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SOCIAL SERVICES / CLIENT CARE
Community Resources • Child Welfare • Therapeutic Staff Support

· Service- and people-oriented. Effectively identify and resolve problems using available resources. Build confidence in others. Assured, diplomatic and poised.
· Noteworthy communication skills. Interact positively with a wide range of people of various cultures and socio-economic backgrounds. Adroit at giving verbal and non-verbal feedback to encourage people to be open, to trust and to be receptive to suggestions. Skilled at negotiating conflicts.
· Prioritize workload and multi-task; flexible to changing priorities. Gather facts and supportive data to make decisions. Valued team player.

EMPLOYMENT HISTORY

Alliance for Behavioral and Developmental Disabilities (ABDD) – Hermitage, Pennsylvania
2003– Present
DIRECT CARE WORKER
· As member of 2-person team, provide complete Activity of Daily Living (ADL) assistance for three adult residents in a group home. Perform housekeeping tasks and cook meals. Ensure all residents receive proper meals, medication, hygiene and basic care. Establish rapport and sense of trust with residents. Report all activities to supervisors.
· Keep files up-to-date (e.g., progress reports, house notes and individual I.D. notes).
· Provide transportation to care programs, home visits and recreational activities; supervise behavior of residents.

Family Counseling and Children’s Services – Sharon, Pennsylvania
2003
Associates in Counseling & Child Guidance (ACCG) – Sharon, Pennsylvania
1997 – 1999
THERAPEUTIC STAFF SUPPORT / WRAPAROUND WORKER
· Provided direct supervision of child to optimize educational, enrichment and recreational activities. Reported to treatment intervention team for guidance in appropriate approach to behavior problem(s). Assisted with activities of daily living.
· Maintained up-to-date progress notes to guide treatment intervention. Recorded information regarding progression or regression in client’s behaviorisms.

Bryson Manor: A.M. Care Corporation – Youngstown, Ohio
1989 – 1997
CAREGIVER / COMMUNITY RESOURCES / ACTIVITIES COORDINATOR
· Directed activities and promoted community resources for 30+ residents living in three adult foster care/group homes within the community. Assisted with Activities of Daily Living (A.D.L.).
· Transported residents to medical and community resources on consistent basis, facilitating improved therapeutic/medical results of treatment. Coordinated casework arrangements.

Associated Neighborhood Centers – Youngstown, Ohio
1984 – 1989
PROGRAM WORKER
· Supervised recreational activities for children on site and on field trips. Improved community concerns with children by participating in school Youth Teaching Youth (Y.T.Y.) Program. Provided guidance and served as role model for children.
· Conducted Adult Forum to establish and promote community-based civil humanities for both children and adults. Facilitated discussions on issues impacting relationships.

EDUCATION / CONTINUING EDUCATION / TRAINING

· Certificate, 2003, Safe Crisis Management, 12-hour course
· Certificate, 1988, Professional Ethics, Youngstown State University
· Awareness Training, Youngstown State University
· Certificate, 2001, Basic Understanding of Computers, Career Link
· Certificate, 1987, High Risk Children: Handle with Care, 3-day course, Family Recovery Center of Columbiana County
· Certificate, Children and Adolescents, 1985, Parkeview Counseling Center
· Certificate, Group Work for Human Relations and Development of Civil Harmonizing
· Coursework, Social Work Administration, 1987, Case Western Reserve University

B.A., 1981, Youngstown State University – Youngstown, Ohio
Social Work • “A” Student in Field Work Placement Internship

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Director of Youth Services position with a non-profit organization where management skills can provide quality activities for young people.

EXPERIENCE

Community Healthcare Agency, Tulsa, OK
1995 - Present
Coordinator of Peer Outreach Programs
• Coordinated adolescent Peer Education/Outreach Programs in the community and within educational settings.
• Developed innovative programs and projects for adolescent education.
• Obtained funding support for all programs and projects.
• Maintained positive relationships and served as the liaison between internal operating units, granting agencies, and external health facilities.
• Coordinated administrative activities of the programs including staff supervision, staff development and grant maintenance.
• Prepared reports, studies, and surveys to inform decision concerning policies and programs for designated areas.

Garfield School, Tulsa, OK
1995 - 1995
Student Teacher
• Developed and coordinated outreach activities for the Peer Outreach Program.
• Supervised 10 teen outreach workers.

Oklahoma University, Oklahoma City, OK
1993 - 1995
Teaching Assistant
• Supported staff and students with academic, social, and personal issues.
• Taught classes during absence of the permanent instructor.

EDUCATION

Oklahoma University, Oklahoma City, OK
1994
Bachelor of Arts, African American Studies, Minor: Elementary Education

Certifications
• Certificate of Eligibility with Advance Standing (K - 8)
• Oklahoma State Department of Health AIDS Institute, Community HIV/AIDS Educator Training - 1994
• Oklahoma Department of Health, Certificate of completion HIV and AIDS: The Basic Facts - 1994
• U.S. Department of Health & Human Services, Certificate of completion, STD's for Community Health Care Workers Course - 1994
• National Pediatric/Family HIV Core Curriculum, National Pediatric HIV Resource Center - 1994

AWARDS AND ACCOMPLISHMENTS

• Award of Merit in African American Studies, 1994
• Senior Service Award, 1994
• Senior Service Commendation Award, 1994
• Selected as a candidate for Leadership Tulsa.
• Honored for outstanding program performance in Annual Report.

PUBLICATIONS

Andrews, J.E., Donnell, C., Community HIV/AIDS Outreach Curriculum: Peer Outreach Workers Manual

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Twenty-year professional career highlighted by progressive advancement and consistent achievement within government funded initiatives. Thorough understanding of Southwest labor market trends and how they impact native communities. Outstanding qualifications in building and managing public/private partnerships and joint ventures across diverse industries with top-level decision-makers.

Superior hands-on insight into career and employment issues from both business and employee prospective. Possess extensive professional International network with relation to community and economic development. Strong interpersonal skills utilized to inspire, coach and motivate subordinates, volunteers and diverse client groups. Strengths include:

• Strategic and Business Planning • Recruitment and Employment Expertise
• Staff and Management Training • Executive Presentations and Negotiations
• Budget and Financial Projection Experience • Public Relations and Liaison Affairs
• Consulting and Customer Service Delivery • Training, Team, and Leadership Development

CAREER EXPERIENCE

Community Services, Inc., Phoenix, AZ
1996 - Present
Executive Director
Challenged to help forge new markets within designated territory ensuring meeting of objectives utilising market planning/analysis, new market / new business development, account relationship management, and field team leadership. Reporting to Regional Manager, led an aggressive building of sales team within district enabling progression towards sales goals / objectives. Second-in-command with relation to day-to-day operation of district, ensuring continuous improvement initiatives that consistently strengthen productivity, product quality and customer satisfaction.

- Spearheaded setting of higher presentation standards relating to selling techniques utilised with prospective clients in vehicle purchases.

SFB Corporation, Gallup, NM
1990 - 1996
Executive Director
- Involved in planning, development, marketing and execution of all engagements including formation of enduring liaisons and relationships with client base.
- Personally negotiated all contracts which resulted in securing lucrative projects.
- Refocused marketing strategy for development of trade shows which tapped niche market of tribal enterprises.

Community Center, Gallup, NM
1988 - 1990
Education and Training Coordinator
Retained to work with agency to create and launch a major effort to develop local trade skills.

Reed and Associates, Albuquerque, NM
1983 - 1988
Sr. Consultant / Partner
Developed key networks with various communities, agencies, and government departments ensuring top-producing business relationships. Conducted feasibility studies.

- Developed over 1000 strategic business plans for entrepreneurs and small businesses aiding in securing governmental funding sources.
- Conducted 90% of contracts for operational evaluations assessing management and staff performance, management information systems, marketing and growth strategies.

Maxwell Management Group, Albuquerque, NM
1982 - 1983
Personnel Manager
Recruited as consultant from Manpower to staff, train, and supervise initialization of new manufacturing plant resulting in raised productivity levels. Forged strong alliances with government employment agencies.

- Through implementation of superior staff incentive programs helped expand staff numbers by 60%.
- Spearheaded plant's women in non-traditional roles initiative.

COMMUNITY/INDUSTRY INVOLVEMENT

Past Co-Chair, New Mexico Marketing Council
Past Member, New Mexico Student Financial Assistance Committee
Past Director, New Mexico Employment Commission
Membe, New Mexico College Presidents Advisory Committee on Programming
Past Director, Albuquerque Rotary Club Chair, Home Based Business Committee
Board Member, New Mexico Human Resource Council
Director, Gallup Community Futures

PROFESSIONAL TRAINING/RECOGNITION

Certificate in Business Administration (in Progress)
Distinguished Member The Association of Business Professionals
The Western Institute for Organization Management

Industry Related Seminars / Courses

Management Dynamics - Personal Organizational Behavior - Total Quality Management
The Psychology of Negotiating - Group Dynamics - Motivation and Self Awareness
Time Management Administration - How to Motivate People - Team Building
Conflict Resolution I - Stress in the Workplace - Women in Management
Human Rights in the Work Place - Communicate with Confidence

PRWRA Nicole Miller - Mil-Roy Consultants - resumesbymilroy@hotmail.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

VALUE OFFERED

• 16+ years working with the elderly, including 4 years as Service Coordinator for St. Mary's Apartments.
• Thoroughly familiar with HUD and tenant/landlord regulations, assistance programs, and collections.
• Resourceful and innovative in problem solving; adapt quickly to a challenge. Strong prioritization skills.
• Relate warmly to diverse individuals at all levels; respectful yet assertive communication style.

EXPERIENCE

LUTHER COURT, Minneapolis, MN
2001 - Present
Housing Services Assistant (on-call)
• Assist tenants in an assisted-living building with activities of daily living: medication reminders, facilitating recreational activities, meal assistance, showers, vitals and laundry. Document all activities.

MAC VESTIN, St. Paul, MN
2002 - Present
Personal Care Assistant
• Provide daily in-home care for a 96-year-old man: bathing, meal preparation, laundry and companionship.

ST. MARY'S APARTMENTS, Golden Valley, MN
1997 - 2002
Service Coordinator
• Assisted tenants with program eligibility requirements and application processes (Energy Assistance, Home Care Services, Medical Assistance, Telephone Assistance, etc.).
• Served as a tenant advocate, communicating on their behalf with social services and home care agencies.
• Organized intergenerational activities with tenants and local schools on a monthly basis.
• Facilitated a "Good Old Days" and grief support group, co-facilitated Tenant Council meetings, and coordinated educational and entertainment programs.
• Responded to emergency pull cords, and assisted the manager in collecting rent.

A+ HOME CARE, INC., Bloomington, MN
Home Health Aide
• Assisted patients in their homes with personal cares: vitals, bathing and exercises.
• Documented visits, reported changes to supervisor, and attended monthly in-services.

FAIRVIEW HEATLH SERVICES, Minneapolis, MN
1987 - 1996
Personal Care Attendant
• Assisted elderly and disabled individuals with daily living and health care skills.

PRIOR RELEVANT BACKGROUND

1987
Attendant, Minnesota Medical Assistance (3 years); Home Visitor, Minnesota Valley Action Council (1 year); Home Attendant, Upjohn Health Care (2 years; Assistant Director, Greden Valley Child Care (1 year).

EDUCATION

UNIVERSITY OF MINNESOTA, Minneapolis, MN
1983
Bachelor of Arts, Gerontology, Minor: Family Studies

Oxford University - London
International Program Studies (1 year)

PRWRA Barb Poole - Hire Imaging - 1812 Red Fox Road - St. Cloud, MN 56301 - eink@astound.net - (320) 253-0975 - (320) 253-1790 fax

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Enthusiastic, multi-disciplined professional seeking to be an integral member of a progressive organization that prizes personal integrity, leadership performance and outstanding results.

Communications • Team Building • Problem Solving • Guidance and Supervision

PROFILE

• Strong background in series of challenging roles within distinct and high-pressured work environments
• An outgoing people person who can relate effectively with various age groups and special populations
• Insightful and articulate; adept at group dynamics and motivating others to achieve a common goal
• Consistently demonstrate a willingness to learn, as well as the ability to exercise good judgment
• Resourceful and well-organized; skilled in activity planning, task management and follow through
• Keen sense of responsibility; solid professional standards; excellent track record of dependability

WORK HIGHLIGHTS

LIFESTYLES FOR LIVING - PARKWAY MANOR, Skokie, IL
2002 - Present
Manager of Resident Services
Joined this dedicated team of professionals at this premier senior living residence that is part of the Lifestyles for Living's continuing care retirement community. Hold core responsibility for the planning, coordination and supervision of a diverse schedule of activities, programs and services to enhance quality of life and environment of residents. Demonstrate energy, leadership and interaction skills with residents, staff and families, and creative prowess in all details of event planning and organization.

Additional responsibilities include budget management, new resident processing, gift shop inventory and supervision of switchboard staff, beauticians and arts & crafts instructors. Act as liaison between Resident Advisory Council and Administration. Work in partnership with Director and Sales Manager to advance business objectives, and with the Lifestyles team to promote the health and well being of independent seniors within the Skokie community.

SENIOR ASSISTED LIVING, Elk Grove Village, IL
2001 - 2002
Assisted Living Coordinator
Reported to Executive Director with overall responsibility for management and success of a general assisted living community. This demanding role required a hands-on approach and included the hiring, training, supervision and performance review of care managers who oversaw associated team members. Extensive involvement in staff scheduling, budget development, meeting planning, family and resident relations, completion of individualized service plans, group meals and facility upkeep.

SUBURBAN RECREATIONAL ASSOCIATION, Miller Park, IL
2001 - 2001
Camp Counselor, Summer Day Camp Program
Participated in this eight-week summer camp program specifically geared for special needs youth, ranging in age from 12 to 21 years. Worked as a group in planning and leading recreational activities, including arts and crafts, swimming and field trips. Provided one-on-one guidance and instruction to a mentally-handicapped, non-verbal youth.

RELATED ACTIVITIES

2002 - Present
Contribute as a staff member with the Northeastern Illinois Special Recreation Association, Lake Grove, IL.

ADDITIONAL BACKGROUND

UNIVERSITY MEDICAL CENTER, Chicago, IL
1999 - 2000
Unit Service Manager, Division of Nursing
Maintained 24-hour accountability for all environmental and communication services on unit. Ensured optimal coverage and logistical support to maintain and improve level of patient care and service. Hired, trained and supervised up to 30 staff. Acted as liaison with patients and families.

Provided expert direction in operations management. Promoted a strong, visible presence for hospital personnel. Established patient-centered goals and customer service standards. Actively participated in projects, surveys and task force activities. Member on numerous hospital committees.

GLOBAL AIRLINES, Chicago, IL
1997 - 1999
Management Specialist, Ramp Services

Peachtree Vacation Charter Operation
1996 - 1997
Passenger Service Agent
Advanced to key management post requiring knowledge, skill and adaptability to work in all areas of ramp services. Monitored flights for six complexes. Supervised crew chiefs in movement of bags to appropriate flights and passengers. Communicated with airport and airline personnel.

ILLINOIS HEALTH INSURANCE COMPANY, Government Contracts Division, Chicago, IL
1995 - 1996
Supervisor, Beneficiary/Provider Inquiry Unit, Government Contracts Division
Planned, supervised and administered activities for high-volume, principal division of Medicare, with direct oversight of 25 union employees. Acquired expert knowledge of Medicare guidelines, criteria and bill form requirements. Enforced compliance to government-mandated policies and regulations. Provided support to other Medicare Units. Served on beneficiary/advisory committees.

CHILDREN'S HOSPITAL, Chicago, IL
1982 - 1994
Emergency Department Manager
Recognized as an integral member of the department's medical team responsible for directing the day-to-day operations of a busy emergency/trauma unit. Scope of charge included staff recruitment, training and supervision, patient relations, budget preparation, payroll and inventory.

Assisted in planning, implementation and delivery of high-quality, cost-effective patient care. Acted as liaison with city and state agencies, vendors, hospital departments and committees. Planned and coordinated computer conversions, upgrades and shutdowns.

EDUCATION / PROFESSIONAL DEVELOPMENT

CHICAGO UNIVERSITY
Therapeutic Recreation
Seminars: How to Manage Conflict and Maintain Emotional Control

COMPUTER SKILLS

Proficient in MS Word, with working knowledge of Excel; familiar with various department-specific and industry-based software applications; experienced in accessing e-mail and researching the Internet.

PRWRA Cathleen M. Hunt - Write Works - 4315 North Central Avenue - Chicago, IL 60634 - http://www.writeworksonline.com - cathleen@writeworksonline.com - 773.283.6525 - 773.283.6535 fax

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

EXECUTIVE ADMINISTRATOR qualified for senior level management opportunities within an assisted living or retirement community organization. Strengths include planning, development and visionary leadership. Highlights include:

• Market driven executive with 25 years' experience in residential care/health care including areas of building and grounds management, facility restoration, budget preparation and control, personnel/employee relations, recruiting, foodservice management, and customer service.

• Independent problem solver with ability to assist and resolve specific client concerns to everyone's satisfaction.

• Skilled communicator who consistently motivates staff to provide total quality service to clients.

PROFESSIONAL EXPERIENCE

Community Center, New York, NY
1999 - Present
ADMINISTRATOR
Managed skilled nursing facility with $5.5 million in annual revenue. Oversaw $4 million annual budget, 200+ member staff, overall resident care, all business functions, and facility management. Secured Department of Health approval.
• Increased annual resident revenue through additional admissions by securing Medicare certification for entire facility.
• Spearheaded large collection effort on delinquent accounts; reduced average outstanding receivables from 80 to 62 days.
• Reduced monthly nursing temporary help expenses from $80K to $20K through intensive recruiting efforts and by providing in-house training for certified nursing assistant candidates.
• Led first facility remodeling project in 25 years by allocating $25K in funds towards refurbishing and improvement of residential areas.

Gould Retirement Home, Inc., New York, NY
1989 - 1999
EXECUTIVE DIRECTOR
Supervised retirement community with over $5 million in annual revenue. Managed all organizational operations, facility and service marketing efforts, financial management, strategic planning, and major restoration project supervision.
• Managed $3 million renovation of upscale facility, ensuring state and local building code compliance.
• Coordinated architectural efforts, doubling facility's resident capacity.
• Doubled home's revenue stream while holding expense increases to 25% through careful financial planning and operations management.
• Developed and implemented private pay revenue system by replacing facility's long-time contract to with more financially sound monthly rental system.

NorCal Healthcare, Inc., Sacramento, CA
1985 - 1989
ADMINISTRATOR
Directed business operations of hospital and health system with over $5 million in annual revenue. Managed acute care hospital, MD/DO office practice, and home health care service, recruited physicians, and bolstered publicity efforts for pain treatment program throughout California.
• Rejuvenated operations to salvage hospital and health system from bankruptcy.
• Increased outpatient revenue by approximately 80% through establishment of pain management program servicing patients in California.
• Resolved serious cash flow problem by leading three-month employee wage reduction program, restoring lost wages at end following establishment of permanent solutions.
• Improved marketing efforts, increasing visibility of facility and services.

Baptist Hospital and Health Systems, Denver, CO
1984 - 1985
VICE PRESIDENT/ADMINISTRATOR

Community General Hospital, Cincinnati, OH
1977 - 1984
ASSISTANT ADMINISTRATOR

EDUCATION

Boston College, Boston, MA
1977
M.B.A., Hospital and Health Services Administration

American College of Hospitals, South Bend, IN
1989
B.S., Business Administration

Licenses
Nursing Home Administrator's License

AFFILIATIONS

Member, New York Extended Care Federation, 1999 - 2002
Member, New York Association of Services for the Aging, 1989 - 1999
Member, American College of Hospital Administrators , 1979 - 1989

ADDITIONAL DATA

Member, State Chamber of Commerce - 2001-present
Member, Beta Gamma Sigma (Business School Honor Society) - 1975-present

PRWRA Patricia Traina - The Resume Writer - E-mail: sales@sumewriter.com - http://www.theresumewriter.com
Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Building bridges across global communities - combining idealism with pragmatism

Key Strengths: Unique in-depth understanding of cultural and linguistic nuances gained from international upbringing, education, and professional background. Experience in non-profit and private sector with passion for international affairs. Fluent in English, Swedish, French, and Spanish; basic skills in Italian and German; currently studying Arabic. PC skills: MS Word and Excel, databases, Internet, and email.

EDUCATION

B.A. DEGREE IN INTERNATIONAL AFFAIRS
AMERICAN UNIVERSITY OF PARIS
Magna Cum Laude – Honor Student
Paris, France - May 2000

SKILLS AND CONTRIBUTIONS

INTERNATIONAL RELATIONS
Well-rounded knowledge of both current and past international affairs. Cross-cultural verbal and written communication and rapport building skills.
· One of three-people team establishing Venezuelan promotional investment project – secured accounts with Fortune 500’s, managed $55,000 budget, bookkeeping, correspondence, and project logistics.
· Established and leveraged Venezuelan government relationships to obtain vital data for investment reports.

PROBLEM SOLVING
Thrive in challenging environments. Resourceful; applying key strengths to achieve common goals.
· Mediate using understanding of different viewpoints, improvisation, and strategic communication techniques.
· Demonstrate persistency and creativity, bring projects to good end; willing to “go the extra mile”.
· Use ability to interpret broad range of resources - consistent record of effectively analyzing, compiling, and synthesizing data.

SPECIAL PROJECTS
Self-starter with record of completing projects within deadline.
· Venezuela: presented prospective Forbes investment report to 100+ local and international companies.
· Global Aging: produced well-researched base for proposal, impressing PR-firm Brow Lloyd James’ client.
· AIDS: researched and reported about relationship between global AIDS epidemic and debt relief during 14th International AIDS Conference in Barcelona; obtained coverage in “Cleveland Plain Dealer”.
· Debt Relief: Executed marketing plan and promoted press conference for Jubilee USA Network in relation to 2002 G7/8 meetings. Secured press coverage with “Toronto Star” and Reuters.
· Witness: drafted press releases for “Week of Action” and organized local activists for national screening week.
· Middle East: conducted research for UNESCO-publication on conflict resolution in the area.

WORK HISTORY

· BROWN LLOYD JAMES - New York, USA - Account Associate
2000 to 2002
· WITNESS - New York, USA - Research & PR Associate
2002
· MOROCCO, EUROPE - Cultural Exploration
2001 to 2002
· FORBES, World Investment News - Caracas, Venezuela, Investor Relationship and Advertising Associate
2000 to 2001
· UNESCO - Paris, France - Research Assistant
2000

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROGRAM MANAGER
Health Advocacy ~ Community Outreach ~ Public Awareness ~ Relationship Building

Energetic professional with experience and proven track record of success in program management, project implementation, community outreach for mission-oriented organization. Expertise in developing public outreach initiatives and strong advocacy networks, which targets diverse and underserved communities. High level of performance in relationship building, decision-making and communicating.

Key Qualifications include:

Program Management
Project Analysis & Evaluation
Public Relations
Training
Grant Research
Project Coordination

Advanced proficiency in Microsoft Office, including Excel and PowerPoint; QuattroPro, Access, FileMaker Pro

EDUCATION

University of the District of Columbia
Bachelor of Science in Psychology – 1998

PROFESSIONAL WRITING & PRESENTATIONS

· “Genetic Alliance”, company presentation to GENE Michigan coalition, 2004
· “Genetics Factsheet”, informational pamphlet on basic terms and concepts of genetics, 2004
· “Genetics: Back to Basics”, educational seminar on genetics, its social implications and career opportunities in the field of genetics, 2003
· “The Relevance of Genetics to Health and Families”, educational forum on the importance of genetics and family history, 2002

HEALTH ADVOCACY EXPERIENCE

Genetic Alliance, Washington, DC
2002–present
Career progression through series of promotions with increasingly responsible positions, from Project Coordinator to Outreach Coordinator (2002) to Executive Program Coordinator to current position as Outreach Program Manager (2004).
Outreach Program Manager
Manage and oversee outreach program activities for international health advocacy coalition with over 600 advocacy, research and healthcare members. Develop and maintain relationships with local and national constituents and community-based organizations.
Increase the involvement of underserved communities in health policy issues and promote genetic education to policymakers, healthcare consumers, and researchers. Plan strategies to integrate concerns of underserved communities into organizational programs and initiatives.
Contributions include:
· Community Partnerships: Successfully spearheaded partnerships with hard-to-reach community organizations, efforts led to improved communication and stronger relationships between local and national partners.
· Community Outreach: Increased the level of participation from individuals of color by 75% through consistent education and meaningful outreach activities.
· Relationship Building: Created effective educational presentations to national coalitions, which spurred support and collaborated with other community organizations.
· Public Relations: Played instrumental role in improving company’s image and credibility in communities through workshops and forums.

Initiate System, Inc. (formerly Madison Information Technology), Chicago, IL
2001–2002
Quality Control Consultant
Recruited to conduct site project coordination at multiple medical facilities nationwide for leading provider of software and services for managing patient and healthcare provider data. Supervised and trained 200 staff over course of the project.
Contributions include:
· Project Coordination: Twelve-month project investigated databases of more than 500,000 patient records for potential duplicates.
· Problem-Solving: Efforts successfully increased records accuracy by 95%.
· Technical Writing: Developed procedural manual subsequently used by medical facilities to train staff.

OTHER EXPERIENCE

Booz, Allen & Hamilton, Inc., Tyson’s, VA
2000–2001
Administrative Assistant
· Data evaluation: Hired to centralize proposal data for company’s newly established information portal.

University of the District of Columbia – Neuroscience Lab, Washington, DC
1996–2000
Georgetown School of Medicine – Pharmacology Department, Washington, DC
1996–2000
Research Assistant
· Technical Writing: Researched information for grant proposals, industry articles and medical presentations for national publications.
· Training: Trained and supervised research students and oversaw laboratory operations.

Other experience includes various positions taken to help finance cost of college education such as home health aide, office manager, and human resources assistant.

COMMUNITY INVOLVEMENT

Counseling: Founded SURVIVORS, a support group for survivors of sexual assault. Facilitated group discussions and sustained strong support networks.

Outreach: Led and designed outreach initiatives for VOICES, a support group for abuse victims.

Support: Provide mental and emotional support as a Child Birth Coach for women during birth.

Abby Locke - info@premierwriting.com - http://www.premierwriting.com

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Objective: Research Associate with Human Rights Watch or similar position.
Offering: B.A. in International Affairs with 5 years’ relevant research experience and international personal background. Expertise in international business protocol. Noted for dedication, linguistic skills, social conscience, and focus on common goal. Exposure to Middle Eastern issues.
Special Skills: Fluent in English, Swedish, French, and Spanish; basic skills in Italian and German; currently studying Arabic. Advanced skills in MS Word and Excel, databases, Internet, and email.

EDUCATION

B.A. DEGREE IN INTERNATIONAL AFFAIRS
AMERICAN UNIVERSITY OF PARIS
Magna Cum Laude – Honor Student
Paris, France - May 2000

SKILLS AND CONTRIBUTIONS

INTERNATIONAL RELATIONS
In-depth understanding of and passion for international affairs, both current and past. Cross-cultural verbal and written communication skills through living and working on different continents. Examples:
· One of three-people team establishing Venezuelan promotional investment project – secured accounts with Fortune 500’s, managed $55,000 budget, bookkeeping, correspondence, and project logistics.
· Established and leveraged Venezuelan government relationships to obtain vital data for investment reports.

RESEARCH
Consistent record of effectively analyzing, compiling, and synthesizing data into written report. Proven record of big picture vision with ability to outline necessary steps. Examples:
· http://www.winne.com/venezuela/index.htm - site averages 500,000 hits on monthly basis.
· Conducted library and Internet research for UNESCO publication on the Middle East.
· Compiled database of information obtained from wide variety of sources (Forbes and Brown Lloyd James).
· Delivered base for proposal regarding Global Aging problem, impressing prospective client.

VALUE-ADDED STRENGTHS
Self-starter with flexible and open-minded personality. Cross-level and cross-cultural rapport building skills, based on background and ability to improvise and use strategic communication techniques. Examples:
· Public speaking and presentation experience; held press conferences and presented prospective Forbes investment report to 100+ local and international companies.
· Mediation and problem solving skills; maintained team focus during foreign situation.
· PR experience; drafted press releases for Witness and marketing proposal for Debt Relief Organization, and obtained media coverage for AIDS issues related to debt relief, in conjunction with the 14th International AIDS Conference in Barcelona.

WORK HISTORY

· BROWN LLOYD JAMES - New York, USA - Account Associate
2000 to 2002
· WITNESS - New York, USA - Research & PR Associate
2002
· MOROCCO, EUROPE - Cultural Exploration
2001 to 2002
· FORBES, World Investment News - Caracas, Venezuela, Investor Relationship and Advertising Associate
2000 to 2001
· UNESCO - Paris, France - Research Assistant
2000

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CUSTOMER SERVICE / RETAIL / CASHIER

• Hardworking, punctual, optimistic individual with proven record of responsibility.
• Accept challenges and meet goals of quality and timeliness. Able to multi-task and set priorities.
• People-oriented. Provide exceptional customer service.
• Competent in solving problems that deal with people. Pride self on "intuition" and the importance of values, judgments, feelings and emotions. Use people skills to facilitate agreement between people.
• Dependable team member; contribute to team effort. Work well with a wide variety of individuals at all levels.

RECENT EMPLOYMENT

A.B.D.D, Hilton, Pennsylvania
2003
RESIDENTIAL PROGRAM WORKER
• Prepared meals, performed housekeeping chores, such as, laundry and cleaning, supervised field trips, helped residents with personal problems.

Wendy's, Hilton, Pennsylvania
2003
CREW MEMBER
• Operate cash register and provide friendly, efficient service to customers.
• Prepare food and stock supplies as needed.

Bentley House, Hilton, Pennsylvania
2002
PERSONAL SKILL ASSISTANT
• Assisted residents with tasks of daily living.

G & K Service, Shipton, Pennsylvania
2002
IRON OPERATOR
• Fed linen such as tablecloths, napkins and aprons into ironing machine.

Taco Bell, Hilton, Pennsylvania
1999 - 2001
CREW TRAINER / SHIFT MANAGER

Taco Bell, Hermitage, Pennsylvania
1997 - 1998
CREW MEMBER
• Trained crew members in cashier strategies, food prep, and cleanup procedures per health code regulations. Entrusted to deposit cash in bank.

Tic-Toc Food Mart, Hilton, Pennsylvania
1998 - 1999
CLERK
• Operated gas pump machines, cash register and lottery machine. Functioned as prep cook.

EDUCATION

Shipton High School, Shipton, Pennsylvania
1990
H.S. Diploma

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

AREAS OF EXPERTISE

• Program & Project Management • Counseling, Education & Student Services
• Staff Development & In-service Training • Pubic Relations & Community Outreach
• Psychiatric, Social & Human Services • Team Building & Leadership

Educated and dynamic professional offering twenty years of accelerated and combined expertise in counseling, social and human services, education, program and project management, staff development, in-services training and administration, and community outreach. Twelve years working within The County Board of Education as a School Social Worker, Lead Coordinator and Project Manager, coupled with ten years in psychiatric and foster care case management working with the Medical Center of Central Georgia, DFACS and the Department of Human Resources. Proactively develops, streamlines and energizes projects, programs and other disciplines to enhance the social, educational, psychological and other characteristics of students, parents, educators, social workers and the general public. A quick study with an abundance of life experience and the professionalism and dedication to remain an integral member of the educational community. Exceptional leadership, listening, interpretation, coordination, communication, problem solving and resource skills.

EDUCATION

UNIVERSITY OF GOERGIA, Athens, GA
Masters, Social Work

FORT VALLEY STATE COLLEGE, Fort Valley, GA
Bachelor of Arts, Social Welfare and Elementary Education

EMPLOYMENT HISTORY

County Board of Education, Macon, GA
1989 - Present
School Social Worker

Macon County Community Mental Health Center, Macon, GA
1987 - 1989
Psychiatric Social Worker

Department of Human Resources, County DFACS, Macon, GA
1986 - 1987
Social Worker

Medical Center Of Central Georgia, Macon, GA
1979 - 1986
Psychiatric Social Worker

ADVANCED CAREER SPECIALTY TRAINING

• "Public Sector Investigation, How to Investigate Possible Workplace Misconduct to get the Information you Need-Without Liability," Council on Education in Management, Atlanta, GA
• "How to Conduct an Internal Investigation," Council on Education in Management, Atlanta, GA
• "Conducting Investigations Determining the Truth & Developing the Record", Advanced Education, Inc., Macon, GA
• "Taking Risks Without Being at Risk," School Social Worker's Association of Georgia, (SSWAG)
• "Peace, Providing Excellence in Assisting Children Everywhere," SSWAG
• "Emergency Management in Georgia's Schools," Georgia Emergency Management Agency (GEMA)
• "Kids in Crisis-Responding to The Call," SSWAG
• "Adolescent Suicide and The Many Facets of Loss," County Board of Education
• "Welfare Reform-How Will it Impact Georgia's Children & Their Children," SSWAG
• "If It's To Be, It's Up to Me; For the Best Interest of Georgia's Children," SSWAG
• "Celebrating 50-Years of School Social Work in Georgia," SSWAG
• "Developing Resiliency Skills in High Risk Youth," Student Assistance Professionals Association

AFFILIATIONS & COMMUNITY SERVICE

• Board of Directors, Macon-County Teen Court, 1998 to present
• Member, Schoolhouse Student Health Advisory Board, 1998 to present
• Member, National Association of Social Workers (NASW); participant, Georgia State Nominations & Leadership
Development Committee; South Central Representative, 1998 to 1999
• Member, School Social Worker's Association of Georgia (SSWAG), 1989 to present
• Executive Board Member School Social Worker's Association of Georgia (SSWAG) 1999 to present
• President (1997-1998); Past President (1998-1999), Member School Social Worker's Association of Georgia (SSWAG)
• Board of Directors, River Edge (Families Preventing Teen Pregnancy), Medical Central of Central Georgia, 1996 to present

PRWRA Barbara Adams - Career Pro Plus - Macon, GA 31204 - careerproplus.com - CareerPro20@aol.com

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL QUALIFICATIONS

• Used management and leadership experience, plus unwavering vision of institutional goals, to inspire cooperation and teamwork.
• Excellent written and oral communications
• Managed and coordinated 52 employees while promoting self-directed work teams.
• Created criterion and standard procedures for hiring new staff members.

EDUCATION

Walla Walla College, Missoula, Montana
1999
Masters, Social Work
Coursework included:
• Clinical Skills with Addictive Families • Clinical Dysfunctional Behavior
• Family Violence • Clinical Treatment of Families
• Social Work--Supervision • Administration/Management
• Policy Issues for Clinicians • Advanced Clinical Evaluation
• Solution-Focused Brief Therapy • Death and Dying

Brigham Young University, Provo, Utah
1991
Bachelor of Science, Social Work
Coursework included:
• Crisis Intervention • Community Organization
• Group Work (Therapy) • Individual Work (Therapy)
• Family Systems • Abnormal Psychology
• Child Development

Ricks College, Rexburg, Idaho
1988
Associate, General Education

EMPLOYMENT

DEPARTMENT OF HEALTH & WELFARE, Craymore, Idaho
1992 - Present
Social Worker
• Case Manager--Child Protection, Juvenile Justice.
• Investigations--Child Protection.
• Probation Officer--Elmont and Grand Counties.
• Crisis Intervention--24 hour coverage.
• Supervising--Intern and Practicum Students.
• Children's Mental Health--Clinician.

CANYON SCHOOL, Wilton, Utah
1989 - 1992
UNIT COUNSELOR
• Extensive experience supervising a lock-down unit.
• Implemented new procedures for developing individual case plans.
• Taught successful life living skills.
• Created new individual group and therapy programs to include day treatment and local children's mental health alliances.
• Organized and executed activities.

ADDITIONAL INFORMATION

• Volunteer, Utah State Hospital, 1988-1991.
• Volunteer Board Member, Citizen's Advisory Board for Samuel Work Camp, 1985-1987.

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

To secure a position in the Social / Human Services field.

SUMMARY

Dedicated human services counselor with extensive experience working with clients with mental health issues.

EXPERIENCE

Allison Shelter, Newport County Community Mental Health Center
1999 - Present
Residential Counselor
• Acted as a residential counselor at the largest homeless shelter in Newport County. Organized and maintained appropriate weekly progress notes, logs and/or other data.
• Utilized leadership and authority in a consistent manner and in such a way as to reinforce the residential philosophy and program of the shelter.

Helping Hand Inc.
1998 - 1999
Residential Counselor
Provided support and guidance to six residents of a group home in Westerly, MA. Collaborated as a member of the staff team in enforcing all regulations and procedures within the guidelines of the overall resident treatment plan.

Wakefield County Community Health Center
1997 - 1998
Support Counselor
Provided support and guidance to members of the Phoenix One Club. Assisted with group activities. Performed related duties as required.

EDUCATION

Pamlico High School, Bayboro, NC
H.S. Diploma

PRWRA Chris Clarkin - Venture Employment Services - ventureemployment@yahoo.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL SKILLS

• Fluent in speaking, reading, writing and translating Spanish.
• Familiar with admissions, initial intake assessments, and social-psycho assessments.
• Assisted patients with applications regarding Medicare and Medicaid, family counseling for the elderly, crisis intervention, medication administration, and daily recreation for mentally disabled persons.
• Observed group counseling sessions for sexually abused women.
• BYU Internship, Utah State Hospital Children's Unit, Group and Individual Therapy for troubled children.
• CPR and First Aid certified.

EDUCATION

Brigham Young University, Provo, Utah
2001
Bachelor of Science, Social Work

Ricks College, Rexburg, Idaho
1988
Associate, Social Science

WORK EXPERIENCE

Iona Family Services, Iona, Idaho
1991 - Present
Social Work

BYU Valley Center, Provo, Utah
1989 - 1990
Food Server

Awakenings for Young Women, Iona, Idaho
1987 - 1989
Caretaker

Rexburg United Shelter, Rexburg, Idaho
1986 - 1988
Weekend Caretaker

VOLUNTEER EXPERIENCE

Association for Retarded Citizens, Idaho Falls, Idaho

Utah Rape Crisis Center, Idaho Falls, Idaho

Provo Hospital Children's Unit, Provo, Utah

Idaho Falls Child Protection Agency, Idaho Falls

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: http://www.SuperiorResumes.com - camille@ccComputer.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

• Provide quality case management and psychotherapeutic services to adult, adolescent, and child clients with chronic mental illness and chemical dependency.
• Conduct psychosocial assessments to document history, identify preliminary issues for treatment focus, and provide group and family process-oriented therapies using various professional treatment modalities.
• Assess family and community resources to meet client's after-care needs. Develop and coordinate individualized plans.
• Dedicated to the understanding of "how the system works" and to effectively work within that system.
• Coordinate meetings and present program and daily outpatient service information to hospital staff, physicians, and treatment centers throughout the state for referrals.
• Conduct support groups for sexual assault survivors.

AREAS OF EXPERTISE

• Patient Care • Problem Solving
• Patient Relations • Counseling
• Policies and Procedures • Medical Documentation
• Presentations • Case Management
• Psychosocial Assessment

CERTIFICATIONS

Certified Graduate Social Worker
Certified in Corporate Crisis Intervention
Completed a two-year clinical supervision for LCSW

EDUCATION

TULANE UNIVERSITY, New Orleans, LA
1999
Masters, Social Work (M.S.W.)

LOUISIANA TECH UNIVERSITY, Ruston, LA
1996
Bachelor of Arts, Child Life and Family Studies /, Minor: Sociology

EXPERIENCE

COMMUNITY MENTAL HEALTH CLINIC, Shreveport, LA
2000 - Present
Social Worker
• Assessed and referred children, adolescents, and adults for mental health services.
• Conducted psychosocial assessments, document history, current symptoms, and acute needs for treatment.
• Conducted therapeutic and educational groups and individual sessions to address needs of the dual diagnosed client in a daily outpatient setting.

Selected Accomplishments:
• Served as a member of an Interdisciplinary team to develop weekly treatment plans focused on client's individual needs.

COMMUNITY MENTAL HEALTH CLINIC, Shreveport, LA
1999 - 2000
Community Outreach Coordinator
• Provided program education to hospitals and treatment centers throughout the state.
• Conducted assessments to determine appropriateness for daily outpatient treatment.

Selected Accomplishments:
• Served as Outreach Representative at the annual NASW conference in Baton Rouge, LA.

BATON ROUGE PUBLIC SCHOOL SYSTEM, Baton Rouge, LA
1998 - 1999
Social Work Intern (School Social Work Services)
• Conducted individual, group, and family counseling to elementary and middle school students experiencing difficulties with learning due to various emotional and environmental factors.
• Conducted individual home visits as a tool to assess and advocate parental involvement.
• Provided on-sight training of suicide issues and child abuse to school faculty and administration.

Selected Accomplishments:
• Assisted in the development of individual education, and behavioral plans for students with special needs.
• Utilized community resources to assist students and families who where homeless, or in need of psychiatric services.

ACME HEALTH CENTER, New Orleans, LA
1997 - 1998
Psychiatric Technician (Child and Adolescent Services)
• Developed interventions for adolescents experiencing acute psychiatric difficulties and conducted crisis intervention techniques in acute situations.

Selected Accomplishments:
• Served as a member of an Interdisciplinary team to provide structure and behavioral modification.
• Served as co-facilitator of educational groups dealing with adolescent substance abuse.

COMMUNITY SHELTER, Austin, TX
1996 - 1997
Counselor
• Conducted assessments and referrals for children who needed emergency placement as a result of physical and sexual abuse and neglect.
• Trained staff on the developmental stages of childhood and the impact of abuse on a child's life.

Selected Accomplishments:
• Worked successfully with Child Protective Services and other community agencies to provide therapeutic and advocacy services.

ASSOCIATIONS

National Association of Social Workers, Member

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Seeking a position utilizing organizational development experience, project management capabilities, public relations, departmental liaison, and human resource skills, graduate education, as well as previous experience.

SUMMARY
Skilled in all aspects of professional Social Work, case management, psychosocial and interdisciplinary evaluations and assessments, surveys and interviews, training and teaching, individual and group counseling, team leadership, behavior management planning, staffing, and related administrative duties.

EXPERTISE
Skilled in working with clients of all ethnic and demographic backgrounds, experienced in therapy and assistance for conditions including depression, grief, loss, psychosis, anger management, phobias, eating disorders, substance abuse, as well as family and environmental concerns.

KNOWLEDGE
Noted for excellent knowledge of and adherence to professional protocol, social work values, and federal / state regulations. Able to exercise good networking skills and maintain an active list of community resources and social service agencies.

HR SKILLS
Human Resource experience includes recruitment, screening, hiring, implementation of training programs, coaching and motivation of staff, ensuring compliance with minority hiring regulations, management development, and production of comprehensive employee rules and procedures manuals.

COMMUNICATION
Well-developed communication skills demonstrated through interaction with clients and colleagues, extensive interviews, production of detailed written assessment reports, and the ability to establish and maintain professional relationships.

EXPERIENCE

JEFFERSON HUMAN SERVICES, Baton Rouge, Louisiana
1999 - Present
Social Worker Supervisor
• Served as Regional Transition Coordinator Supervisor providing training for five private providers and facilitating transfers of individuals from institutions to the community. Supervised and trained a staff of three, provided technical assistance as needed, and supervised program implementation.

LOUISIANA DEPARTMENT of HEALTH & HOSPITALS
1997 - 1999
• Coordinated comprehensive social services to a caseload of 15 mentally retarded individuals and their families, developed and supervised individual program plans, and trained a staff of 12 for program implementation. Facilitated interdisciplinary team meetings, monitored services, provided supportive counseling to clients and families, and coordinated client discharges to the least restrictive environment.
• Served as Program Coordinator for the state-wide Tobacco Prevention Program and identified needs for resources and training related to community-based services. Trained eight community organizations in program guidelines, assisted in revising rules, regulations, and procedures to comply with federal and state tobacco control laws, and assisted the program administrator in writing grant proposals.

CHARITIES CARE CENTER, New Orleans, Louisiana
1996 - 1997
Clinical Social Worker
• Supervised a staff of 8 employees and monitored their work during absences of the program director, provided clinical social work services to 10 homeless women and their children, conducted intake and psychosocial assessments, and led individual, family, and group counseling sessions. Developed a comprehensive community resource listing for clients.

LOUISIANA DEPARTMENT of HEALTH & HOSPITALS, New Orleans, Louisiana
1993 - 1996
• Provided case management services to 25 pediatric patients and their families, functioned as an advocate for the patient within the hospital and with community agencies in obtaining needed services, and coordinated services with medical specialists as a member of a multi-disciplinary team.
• Supervised a caseload of 15 high-risk pregnant females to ensure optimal pregnancy outcome, provided home visits as a component of extended services linking patients with community and private resources, established cooperative working relationships between patients and resource agencies, and worked with the medical team on case status progress and outgoing treatment plans.

OFFICE OF COMMUNITY SERVICES, New Orleans, Louisiana
1991 - 1993
Social Services Specialist
• Provided supportive counseling and other services for a caseload of 25 clients, arranged for provision of services from community resources based on case plan, prepared psychosocial assessments, wrote correspondence to appropriate agencies, and developed case plan goals and objectives in family team conferences and agency staffing.

OFFICE OF PUBLIC HEALTH, New Orleans, Louisiana
1990 - 1991
Adolescent Coordinator
• Coordinated adolescent family planning clinical and community services, made public presentations, and worked with two local school systems to address support needs of students and other adolescents. Participated with various community groups, local government agencies, churches, and community action programs to maximize services to adolescents.

ST. LOUIS CHARITIES ADULT RESIDENTIAL SERVICES, New Orleans, Louisiana
1989 - 1990
Program Director / Quality Assurance Coordinator
• Developed and implemented residential service program plans for six mentally retarded adults, supervised and trained direct care staff, monitored clients' progress, and ensured compliance with agency funding, licensing, certification, and accreditation regulations. Established and maintained effective communication with all levels of staff, state personnel, community groups, clients, and volunteers.

LOUISIANA DEPARTMENT of HEALTH & HOSPITALS, New Orleans, Louisiana
1984 - 1989
Social Services Counselor
• Coordinated services of public providers to meet the needs of a caseload of 12 mentally retarded and developmentally disabled clients. Provided case management services for the caseload of Gary W. lawsuit class members. Participated in the interdisciplinary team process, conducted educational, medical, and social assessments, negotiated payments for client services, and translated clinical findings into services.

LOUISIANA DEPARTMENT of HEALTH & HOSPITALS, New Orleans, Louisiana
1981 - 1984
Eligibility Determination Examiner
• Critically analyzed all aspects of information given by applicants applying and re-applying for public assistance and food stamps. Educated applicants on policies and procedures, conducted interviews, made referrals to other social services agencies, and used computer systems to retrieve information covering all parishes in Louisiana.

EDUCATION

Professional Seminars and Continuing Education
Continuing Education Units:
• Anxiety Disorders: The Role of the Social Worker in Diagnosis and Treatment
• New Ethical Standards
• LCSW Review 2001
• Legal Issues and Aging

Job-Related Seminars:
• Stress Management Seminar
• Psychopharmacology Seminar
• Substance Abuse Seminar
• Community Connections for Persons with Disabilities
• Managing a Productive Work Force
• Time Management Skills for Supervisors
• Evaluating Employees through Performance Planning and Review
• Health Care Assessment Seminar
• Developing Quality Leadership Skills
• Human Resource Policies and Procedures for Managers
• Clients' Rights and Responsibilities
• Critical Incident Reporting

TULANE UNIVERSITY, New Orleans, Louisiana
1984
M.A., Social Work
· Academic Scholarship: Tulane University School of Social Work Scholarship
· Activities: Tulane School of Social Work Cultural Diversity Group
Relevant Coursework: Social Work Research, Social Policy I and II, Human Behavior in the Social Environment I and II, Death and Dying, Chemical Dependency, Brief Treatment, Marital and Family Therapy, Theory and Treatment of Depression, Social Work and Groups, Social Work Practices and Methods
· Field Internship I and II: Served as Social Work Intern at Behavioral Medicine Center in Baton Rouge, Louisiana. Rotated through Assessment and Referral, Children and Adolescent Program, Home Health Care, In-Patient Psychiatric and Chemical Dependency Units, and Senior Partial Hospitalization. Concentrated in Chemical Dependency Partial Hospitalization Program.
· Conducted and led group, family, and multi-family group therapy to inpatient and outpatient psychiatric and substance abuse patients. Educated patients on relapse prevention. Conducted intake and bio-psychosocial assessments. Participated in multi-disciplinary team meetings and case reviews.
· Research Paper: Group Paper for Social Work Practice Course, "Therapeutic Considerations for Victims of Acquaintance Rape"
· Master's Thesis: "The Effects of Art Therapy on Non-Compliant Behaviors of At-Risk Youth"

XAVIER UNIVERSITY, New Orleans, Louisiana
1981
Bachelor of Arts, Social Work

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SOCIAL SERVICES / HUMAN RESOURCES

· Service- and people-oriented. Build confidence in others. Practical and objective; use balanced judgment. Effectively identify and resolve problems using available resources.
· Prioritize workload and multi-task; concerned about quality. Gather facts and supportive data to make decisions. Valued team player. Respect organizational structure.
· Readily pick up on group dynamics and skilled in fitting in with a group. Flexible to changing priorities. Take time to tackle new or challenging assignments.
· Interact positively with a wide range of people of various cultures and socio-economic backgrounds. Add stability to entire team; skilled at reconciling factions. Considerate, compassionate, accepting.
· Computer proficiency on Windows and Macintosh platforms. Knowledgeable in use of MS Word, Corel WordPerfect, and Internet research and communication.

EMPLOYMENT HISTORY

Associates in Counseling and Child Guidance (ACCG) – Sharon, Pennsylvania
1997 – Present
THERAPEUTIC STAFF SUPPORT (TSS Worker)
· Observe and monitor behaviors of clients in and out of the community. Record data and prepare reports for team members to evaluate whether or not to modify clients’ treatment plans.
· Implement treatment plans. Aid clients in improving self-concept, social skills and behavior problems through dedicated daily interaction.

Community Connections Family Development Center – Reynolds, Pennsylvania
1997
FAMILY SUPPORT
· Provided families with childcare, parenting and healthcare information. Assisted with family group meetings and playgroups. Assisted with center operations.

Language Media Lab and Audio-Visual Services – Greenville, Pennsylvania
1996 – 1997
LAB ASSISTANT (college work-study)
· Answered questions on equipment usage; assisted lab patrons; provided clerical support.
· Ensured lab equipment was maintained in operational order.
· Communicated effectively with college departments to schedule use of lab facilities. Accurately maintained schedules.

EDUCATION / TRAINING

Training workshops include:
· Mental Disorders and Behaviors
· Non-violent Crisis Intervention
· Behavioral Modification
· CPR

B.A., Sociology, 1997, Thiel College – Greenville, Pennsylvania

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Vocational Rehabilitation professional offering 17 years of extensive case management experience, particularly in the health care industry. Expert knowledge of Worker's Compensation Act, Appeals Panel decisions, and the medical field within the Houston area. Proven record of success communicating and interacting with clients, physicians, and representatives of therapy and training centers. Earned certification from the Department of Labor and as a Rehabilitation Counselor and as a Vocational Specialist in several states. Completed a master's degree in psychology and undergraduate degree in sociology and psychology with specialization in social welfare.

PROFESSIONAL EXPERIENCE

XYZ Healthcare, Houston, Texas
Vocational and Medical Case Manager, 2000 - Present
Manage a caseload of Worker's Compensation, long-term disability, and Department of Labor claimants from numerous states. Arrange and coordinate medical care with the goal of returning injured workers to gainful employment with demonstrated cost savings to the customer. Call on physicians, healthcare professionals, and state agencies to follow progress of claims. Work with vendors to facilitate services to claimants. Arrange required medical examinations as needed. Attend Benefit Review Conferences and Contested Case Hearings to present evidence. Market accounts to increase revenue and solicit customers to build a referral list.
· Maintained costs at a minimum by utilizing knowledge of similar benefits.
· Exceeded monthly production requirements consistently.
· Transferred customers from

SFB Case Managers, Houston, Texas
Vocational Consultant, 1999 - 2000
Provide consultation and interact directly with attorneys relative to workers compensation cases. Determine residual work abilities, conduct transferable skills analyses, conduct labor market surveys to determine jobs within current limitations for geographic regions, and serve as an expert witness to testify at hearings.

Octagon, Inc., Houston, Texas
Field Specialist - Vocational / Medical, 1995 - 1999
Coordinated and managed a vocational and medical client caseload to facilitate return to gainful employment. Developed and coordinated medical and vocational service delivery to clients. Interfaced with physicians, therapy centers, training sites, clients, and family members. Utilized knowledge of employment opportunities in the region. Provided expert witness testimony at Benefit Review Conferences and for Contested Case Hearings in Worker's Compensation cases.
· Achieved a 6:1 return on investment compared to the average of 4:1.
· Trained new employees on computer equipment (enhanced local production capabilities).
· Increased revenue through special assignments.
· Received one promotion and two performance service awards in one year.

Lincoln, Beale & Frank, Houston, Texas
Rehabilitation / Vocational Consultant, 1993 - 1995
Facilitated gainful employment for a caseload of medical and vocational clients. Monitored and tracked client progress and insured recovery was achieved within a timely manner. Interfaced with insurance accounts and clients. Utilized effective management skills including complete control of daily schedule and appointments.
· Achieved as high as 125% of monthly quotas on a consistent basis.

Goldman and Frank, Houston, Texas
Vocational Rehabilitation Counselor II, 1988 - 1993
Managed an active caseload of more than 100 clients. Participated in Community Outreach programs; made presentations on agency's services and programs. Solicited referrals from the community for the agency's programs. Handled approximately $175,000 annual budget allocation, including resolving of outstanding items. Engaged in extensive report writing and presentation sessions. Networked, motivated people, and handled crisis management in an effective manner. Supervised, trained, and delegated work to staff.
· Exceeded employee requirements of case management projects by 40%, as established by the state.
· Received three merit raises and one promotion.

Community Network, Houston, Texas
Instructor / Placement Specialist, 1985 - 1988
Managed the education enhancement center for disabled people. Placed handicapped individuals into competitive jobs in the community as a subcontractor with the Texas Employment Commission.

EDUCATION

HOUSTON BAPTIST UNIVERSITY
Masters, Psychology

UNIVERSITY OF DELAWARE
Bachelor of Arts, Applied Sciences

CERTIFICATIONS
Certified Rehabilitation Counselor
Department of Labor Certification
Certified Vocational Specialist

PROFESSIONAL AFFILIATIONS

Houston Job Placement Division, Houston Chapter, National Rehabilitation Association

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

• Motivated, results-driven manager. Readily visualize target and identify steps required to attain goal. Provide hands-on training and motivate personnel.
• Exceptional interpersonal skills. Good listener and motivator. Effectively persuade and guide clients with difficult personalities/ behaviors.
• Respected team leader with record of inspiring high morale and productivity. Skilled in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements and adherence to established procedures.
• Creative and effective in capturing cost reductions, e.g., through performance training and strict inventory controls.
• Knowledgeable in OSHA regulations, fire safety, CPR training. Provide forklift training and instruction on related safety issues.
• Computer proficiencies on Windows platform include: WordPerfect, Excel.

PROFESSIONAL EXPERIENCE

Community Center, Minneapolis, MN
1988 - Present
ASSISTANT WORKSHOP MANAGER
• Supervised 12 Activity Aides. Acted as liaison between staff at satellite program and Director of Day Services. Performed annual evaluations.
• Maintained fleet of vehicles; ensured quality control and compliance with regulations. Scheduled daily transportation routes for clients.
• Ordered supplies and tracked inventories with an eye toward cost containment.

Community Center, Minneapolis, MN
1983 - 1988
RESIDENTIAL PROGRAM SUPERVISOR
• Supervised and motivated staff of 8. Trained staff and provided orientation sessions for new hires. Emphasized teamwork.
• Kept accurate records per state regulations.
• Assisted in writing programs for individual clients tailored to their needs.

Community Center, Minneapolis, MN
1978 - 1983
RESIDENTIAL PROGRAM WORKER
• Realized goal of full licensing for building as direct result of personal efforts and performance.
• Taught residents skills of daily living. Motivated residents to pursue goals; charted achievements.

EDUCATION

AKRON STATE UNIVERSITY , Akron, OH
General Course Work

COOLIDGE HIGH SCHOOL, Cleveland, OH
H.S. Diploma

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - Sharon, PA 16146 - info@janecos.com - http://www.janecos.com