Manager Of Resident Services

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Enthusiastic, multi-disciplined professional seeking to be an integral member of a progressive organization that prizes personal integrity, leadership performance and outstanding results.

Communications • Team Building • Problem Solving • Guidance and Supervision

PROFILE

• Strong background in series of challenging roles within distinct and high-pressured work environments
• An outgoing people person who can relate effectively with various age groups and special populations
• Insightful and articulate; adept at group dynamics and motivating others to achieve a common goal
• Consistently demonstrate a willingness to learn, as well as the ability to exercise good judgment
• Resourceful and well-organized; skilled in activity planning, task management and follow through
• Keen sense of responsibility; solid professional standards; excellent track record of dependability

WORK HIGHLIGHTS

LIFESTYLES FOR LIVING - PARKWAY MANOR, Skokie, IL
2002 - Present
Manager of Resident Services
Joined this dedicated team of professionals at this premier senior living residence that is part of the Lifestyles for Living's continuing care retirement community. Hold core responsibility for the planning, coordination and supervision of a diverse schedule of activities, programs and services to enhance quality of life and environment of residents. Demonstrate energy, leadership and interaction skills with residents, staff and families, and creative prowess in all details of event planning and organization.

Additional responsibilities include budget management, new resident processing, gift shop inventory and supervision of switchboard staff, beauticians and arts & crafts instructors. Act as liaison between Resident Advisory Council and Administration. Work in partnership with Director and Sales Manager to advance business objectives, and with the Lifestyles team to promote the health and well being of independent seniors within the Skokie community.

SENIOR ASSISTED LIVING, Elk Grove Village, IL
2001 - 2002
Assisted Living Coordinator
Reported to Executive Director with overall responsibility for management and success of a general assisted living community. This demanding role required a hands-on approach and included the hiring, training, supervision and performance review of care managers who oversaw associated team members. Extensive involvement in staff scheduling, budget development, meeting planning, family and resident relations, completion of individualized service plans, group meals and facility upkeep.

SUBURBAN RECREATIONAL ASSOCIATION, Miller Park, IL
2001 - 2001
Camp Counselor, Summer Day Camp Program
Participated in this eight-week summer camp program specifically geared for special needs youth, ranging in age from 12 to 21 years. Worked as a group in planning and leading recreational activities, including arts and crafts, swimming and field trips. Provided one-on-one guidance and instruction to a mentally-handicapped, non-verbal youth.

RELATED ACTIVITIES

2002 - Present
Contribute as a staff member with the Northeastern Illinois Special Recreation Association, Lake Grove, IL.

ADDITIONAL BACKGROUND

UNIVERSITY MEDICAL CENTER, Chicago, IL
1999 - 2000
Unit Service Manager, Division of Nursing
Maintained 24-hour accountability for all environmental and communication services on unit. Ensured optimal coverage and logistical support to maintain and improve level of patient care and service. Hired, trained and supervised up to 30 staff. Acted as liaison with patients and families.

Provided expert direction in operations management. Promoted a strong, visible presence for hospital personnel. Established patient-centered goals and customer service standards. Actively participated in projects, surveys and task force activities. Member on numerous hospital committees.

GLOBAL AIRLINES, Chicago, IL
1997 - 1999
Management Specialist, Ramp Services

Peachtree Vacation Charter Operation
1996 - 1997
Passenger Service Agent
Advanced to key management post requiring knowledge, skill and adaptability to work in all areas of ramp services. Monitored flights for six complexes. Supervised crew chiefs in movement of bags to appropriate flights and passengers. Communicated with airport and airline personnel.

ILLINOIS HEALTH INSURANCE COMPANY, Government Contracts Division, Chicago, IL
1995 - 1996
Supervisor, Beneficiary/Provider Inquiry Unit, Government Contracts Division
Planned, supervised and administered activities for high-volume, principal division of Medicare, with direct oversight of 25 union employees. Acquired expert knowledge of Medicare guidelines, criteria and bill form requirements. Enforced compliance to government-mandated policies and regulations. Provided support to other Medicare Units. Served on beneficiary/advisory committees.

CHILDREN'S HOSPITAL, Chicago, IL
1982 - 1994
Emergency Department Manager
Recognized as an integral member of the department's medical team responsible for directing the day-to-day operations of a busy emergency/trauma unit. Scope of charge included staff recruitment, training and supervision, patient relations, budget preparation, payroll and inventory.

Assisted in planning, implementation and delivery of high-quality, cost-effective patient care. Acted as liaison with city and state agencies, vendors, hospital departments and committees. Planned and coordinated computer conversions, upgrades and shutdowns.

EDUCATION / PROFESSIONAL DEVELOPMENT

CHICAGO UNIVERSITY
Therapeutic Recreation
Seminars: How to Manage Conflict and Maintain Emotional Control

COMPUTER SKILLS

Proficient in MS Word, with working knowledge of Excel; familiar with various department-specific and industry-based software applications; experienced in accessing e-mail and researching the Internet.

PRWRA Cathleen M. Hunt - Write Works - 4315 North Central Avenue - Chicago, IL 60634 - http://www.writeworksonline.com - cathleen@writeworksonline.com - 773.283.6525 - 773.283.6535 fax