National Account Service Manager

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Highly accomplished in business process development and contract negotiations.
• Proven success in project management, sub contracting management, and high volume capacity planning.
• Proficient in developing customized service options for maximizing revenue potential.
• Extensive management experience in diverse areas including executive reporting, marketing strategies, customer service, and staffing.
• Acted as liaison between various parties involved in contractual obligations.


1999 - Present
National Account Service Manager
Served as National Account Service Manager for AD Business Systems, a PBX manufacturer with 1000 employees and annual sales volume of $60 million.
Created and instituted processes to support service activities for GTE, Verizon, JC Penney, Toys R Us, Union Pacific Railroad, and Fujitsu Network Communications. Monitored procedural and contractual activity to ensure compliance. Developed marketing initiatives to increase customer base and market positioning. Utilized expertise to develop single point of contact for processes.
• Managed fifteen multi-site accounts representing over 800 customer sites throughout US and generated $20 million in annual revenue.
• Managed national maintenance contract research and proposals, which increased revenue by $6 million.
• Devised automated booking procedure between Verizon and Fujitsu to ensure timely notification, which resulted in a 35% decrease in project costs and a 25% decrease in labor.
• Developed protocol for customer complaints, which reduced complaints by 45%.

1996 - 1999
Operations Manager
Directed new installations and augmentation activity concerning customers. Developed and maintained single point of contact service support structure for distribution channel. Negotiated policies and procedures necessary for sites. Headed project development teams to ensure compliance obligations were met. Discussed non-standard issues involving product management.
• Acted as liaison between AD Business Systems and Fujitsu Marketing to arrive at an agreement concerning freeze on equipment pricing, which resulted in a 90% increase in Fujitsu product bids.
• Established a team involved in understanding internal processes regarding Fujitsu sales, which resulted in a 50% decrease in accounts receivable and a 75% decrease in customer complaints.
• Achieved 100% of forecasted budget in first year.

1991 - 1996
Financial/Business Planning Analyst
Headed company-wide efforts involving sales management and service management annual compensation plans. Facilitated and created reporting processes involving upper level management. Supported financial analysis in various aspects. Tracked and reported monthly operations revenue forecasted.
• Devised and executed monthly tracking spreadsheet for monthly and annual sales compensation and quota attainment, which resulted in a 90% reduction in sales quota attainment issues.
• Designed sales productivity and sales turnover analyses, which resulted in a 10% reduction in sales turnover.
• Compiled and examined $7 million sales and marketing budgets annually.

1989 - 1991
Contract Administrator-Customer Service
Coordinated contracts to ensure all requirements were met. Ensured customer compliance to contract terms and conditions, discount levels, and allocation of booking revenue. Obtained credit approval prior to booking. Organized order entry process. Provide sales engineering booking evaluations.
• Directed development team in creating auto quote tool to categorize revenue dollars by capturing labor and margin costs and allocating commodity codes for each category.
• Reduced proposal process by 20% due to standardized contractual terms.
• Managed twenty contracts in excess of $500,000.


University of Southern California, Los Angeles, CA

B.S., Business Economics, Minor: International Relations, June 1987
Graduated Summa cum laude

Kristen Coria - - Accounting Paradigms