Customer Service Professional Recent Graduate

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Qualifications Profile

Highly motivated and dedicated Year 12 Graduate with a strong record of academic achievement. Proven performer with effective combination of sales ability and customer service expertise. Experienced in dealing effectively on all levels in business. Customer service and team oriented.


· Congenial and enthusiastic contributor to and supporter of team goals.
· Manages client expectations and develops effective working relationships with clients.
· Honest, confident, and hardworking with keen judgement and record of integrity and dependability.
· Strong communication, interaction, and relationship-building skills acquired through work experience and volunteer activities.
· Award winning performer with the ability to complete projects and deliver results in both individual and team assignments.
· Outstanding record of performance, reliability, confidentiality, and ethical business standards
· Conveys information in an effective and well-organised way; listens actively and gains co-operation from others.

Professional Experience

JD Coldridge & Associates – New Jersey, NJ
2003 to 2004
Office Administration (Summer Position)
Supported and assisted managers in the efficient management of administrative services for the company through competent word processing skills, excellent public relations and effective time management. Scope of responsibilities included phone enquiries; invoicing; mail processing; filing; stock control; and spreadsheets.
Main Accomplishments:
· Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
· Resolved numerous business functions on a day-to-day basis; including customer enquiries, information requests, invoicing, and stock control.
· Independently researched, responded to and followed up on requests from management personnel.
· Utilized skills in MS Excel, creating spreadsheets to effectively track job site costs.

Village News Newsagency – Cherry Hill, NJ
2000 to 2003
Sales (Casual)
Under general supervision performed customer service; enquiries; sales; cash sales; stocktaking; and merchandising displays.
Main Accomplishments:
· Advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future.
· Processed and received customer payments for goods by cash providing correct change as required.
· Priced items and rotated stock by bringing old stock forward on shelves during quieter times.
· Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
· Assisted in working out totals for cash and other takings at the end of each working day and preparing money for bank deposits.
· Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store.


Higher School Certificate
All Saints Anglican School

Co-Curricular Achievements

Senior Debating Team – participating in various debating competitions
2001 to 2003
Athletics & Cross-Country School Representative
2001 to 2003
Duke of Edinburgh Award – completion of Bronze, Silver & Gold Level
2001 to 2003
Senior Choir
2001 to 2003
American Schools English Competition – Credit
Cast Member for School Production “The Proposal”
· Awarded Best Actress – Northern Rivers Drama Festival
· Highly Commended – Gold Coast Drama Festival
Highly Commended in MLTAQ French Speaking Competition
2001 & 2002
Bronze Community Service Award – 1.5 hours
American Science Competition – Credit
Vocal Ensemble
Wind Ensemble

Community Activities

Volunteer, Southport Special School (assisting children with reading, sport & craft)
2001 & 2002
Volunteer, World Vision 40-Hour Famine


First Aid Certificate
2001 & 2002

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au