Administrative Support Specialist

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Administrative professional with over 10 years experience in diversified business support. Strengths include:

• Customer Service • Typing / Data Entry • Mail Handling
• Reception Duties • Appointment Scheduling • Insurance Terminology
• Basic Secretarial • Computer Literate • 10-Key Calculator
• Business Machines • Automated Billing • Payroll Preparation


Bradford Business Associates, Lewiston, ME
2001 - Present
Communications Director
• Receive and process requests for dispatching of transportation vehicles for the public.

Zane Company, Portland, ME
1997 - 2001
Senior Business Rater
• Rated/coded a full range of insurance policies and audited complex transactions.
• Provided training and guidance to other raters within a single-line rating unit.
• Exercised initiative and independent judgement to resolve problems.

Industrial Savings & Loan, Lewiston, ME
1987 - 1997
Adjustment Representative
• Researched/updated information, debited/credited appropriate accounts and closed out cases.
• Linked cases or indicated specific information in audit line on computer systems.
• Prepared clear and concise correspondence using appropriate form letters.
• Maintained required records of daily transactions.
• Adhered to standard and departmental operating procedures, and regulations.
• Managed adjustment cases to expedite swift closure.
• Met resolution targets, sorted/mailed responses to appropriate parties.
• Ordered office supplies.
• Verified automated billing report and monitored cash letters.

School Group, Lewiston, ME
1983 - 1987
Payroll Clerk
• Processed payroll and transmitted information to the city manager for all schools in the area.


Johnson Dispatching School
Transportation and Emergency Dispatching

Tech School
Medical Billing & Medical Terminology Courses

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. - RLapointe@aol.com