Resumes by Industry: Healthcare and Medical

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Registered Nurse, Charge Nurse, or related position in which extensive Registered Nursing experience, advanced clinical skills, and strong patient education and assessment abilities will contribute to quality care.

SUMMARY

Experienced professional nurse, instructor, and supervisor with a personal commitment to quality patient care, emphasizing comprehensive patient and family education, appropriate team-based medical care, and an uncompromising duty to care for those in need.

Skilled in various aspects of nursing management, supervision of medical staff, patient teaching with a strong emphasis on patient assessment, and overseeing operations including assisting physicians with procedures, administration and documentation of medications, and providing nursing care for adult, pediatric, and geriatric patients.

Specialize in care of medical / surgical patients, geriatric and long-term care patients, and psychiatric patients, observation, assessment, triage, administering medications and injections, treatment planning, evaluation, and charting of patient treatment and progress. Experienced in development of plan of care, charting, discharge planning, mental health care, post-op care, wound care, pain management, monitoring side effects, referring patients to community resources, family counseling, observing all JCAHO and governmental regulations, and ensuring quality control.

Strong interpersonal and human relations skills demonstrated through coordinating with physicians, hospital staff and social services providers, working as a reliable team player with flexibility and accountability, attending team meetings, supervising RNs, LPNs, and CNAs, serving as patient advocate, participating in treatment planning, and assisting medical staff.

Well-developed communication skills demonstrated through interaction with patients, families and physicians, production of detailed written treatment plans and reports, charting patient progress, serving as part of a multi-disciplinary team, and the ability to establish and maintain professional relationships.

EXPERIENCE

Goldman Hospital, New Orleans, Louisiana
1997 - Present
Acting Charge Nurse
• Served as Acting Charge Nurse and Staff R.N. for the Mental Health Unit, a 20-bed acute inpatient psychiatric care unit. Assisted in collaborative care between social workers, psychologists, and psychiatrists for intake and outpatient planning, maintained accurate and complete documentation of care, and coordinated with psychiatric technicians to ensure a safe and therapeutic environment for patients.
• Conducted assessment of new patients on suicide precautions, performed patient evaluation and treatment planning for patients with psychiatric disorders, administered medications, and provided education for patients and families. Facilitated community and medication groups and worked to ensure compliance with all hospital policies, and OSHA, JCAHO, federal, state, and local health and safety regulations. Additionally responsible for emergency crisis intervention, charting, medication, and general patient care duties.
• Managed training and supervision of aides and nursing staff, actively promoting an environment that supports team work and communication, and encouraging self-sufficiency and independence in both staff members and patients.

Frank Nursing Facility, New Orleans, Louisiana
1995 - 1997
Unit Manager
• Supervised a staff of 20, including LPN and CNA skilled nursing staff, assessing, evaluating and determining the proper course of treatment for geriatric residents / patients, maintaining and providing accurate and complete documentation of care, coordinating medical orders, planning patient care with staff, and caring for geriatric patients with complex, multi-symptom illnesses and conditions.
• Managed training and supervision of aides and new employees, actively promoting a team-based care environment, providing continuous education to nursing personnel on behavioral, psychomotor, and communication skills, and emphasizing effective rehabilitative, restorative, and preventive care techniques.
• Ensured compliance with all Medicare, Medicaid, and private insurance long-term care regulations, maintaining communication with all departments, residents, and patient families, and maintaining extensive knowledge of legal issues, state laws, and federal regulations.

Acme Medical Center, New Orleans, Louisiana
1993 - 1995
Clinical Coordinator / Orientation Nurse
• Served as Clinical coordinator and Orientation Nurse for a busy medical / surgical unit with 40 beds. Conducted inservices for staff, maintained a log of continuing education and nursing credentials, and provided orientation for new nurses.
• Coordinated patient education, serving as a liaison between patients, families, physicians, and other health care professionals, problem-solving and complaint resolution, enhancing patient emotional and physical comfort, participating in treatment planning and staffing, and evaluating and charting patient progress.

Zane Group, New Orleans, Louisiana
1990 - 1993
R.N. II / Discharge Planner for the Maternal Child
• Performed a wide range of educational and technical duties for a department serving the needs of mothers with newborn infants on the Maternal / Child Post-Partum Unit. Collected data, taught mothers how to care for the newborn, and instructed classes for expectant parents on the prenatal and perinatal experience.
• Made referrals for follow-up visits for newborns to the well baby clinics with the New Orleans Health Department, provided direct patient care on various wards as needed, and facilitated grief counseling for mothers with grief-related issues.

Community Healthcare Agency, New Orleans, Louisiana
1987 - 1990
Registered Nurse
• Served as a community registered nurse with responsibility for providing HIV transmission information to women utilizing Family Planning Clinic services. Conducted formal classes on AIDS prevention, and conducted voluntary testing of the HIV virus by collecting blood samples.
• Collected data and submitted results to the health department, handled public relations, and taught classes to adolescent clients at the family planning clinic.

Lincoln Hospital, New Orleans, Louisiana
1972 - 1987
Licensed Practical Nurse
• Provided direct patient care for the Gyn-Oncology Unit serving women with cancer and related illnesses, assisted in chemotherapy care, performed catheterizations and wound care, administered medications, and monitored IV fluids.
• Conducted patient teaching for pre and post-operative procedures, transcribed and carried out doctors' orders, documented nursing records, and directed ancillary staff.

ACTIVITIES

• Louisiana Nurses Corps
• Audubon Institute Member
• Preservation Center Member

EDUCATION

UNIVERSITY of SOUTH ALABAMA, Mobile, Alabama
1992
Bachelor of Science, Nursing
• Traveled to Mobile, Alabama campus to complete all coursework
• Achieved Dean's List status due to academic achievements
• Earned numerous CEUs in various areas, including BCLS, HIV / AIDS Prevention, Code Management, Nursing Supervision, Central Venous Access Devices, Wound Care, Legal Documentation, and Geriatric Care.

ORLEANS COMMUNITY COLLEGE, New Orleans, Louisiana
1992
Undergraduate Studies
• Completed nursing prerequisite courses

LOUISIANA STATE UNIVERSITY MEDICAL CENTER, New Orleans, Louisiana
1986
Associate, Nursing
• Completed all Registered Nursing requirements

SOUTHERN UNIVERSITY at NEW ORLEANS, New Orleans, Louisiana
1984
Nursing Prerequisites

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLED NURSING FACILITY

Admissions ~ Medical Records ~ Customer Service

Team-focused experience with diverse groups; community minded and energetic style provides efficient, cost-effective utilization of resources while developing relations and maximizing customer service. Strengths consist of considerable knowledge of medical records and administrative procedures; dedicated to highest standard of healthcare excellence. Key talents include:

• Pre-Admission Screenings & Coordination • Medical Records Assembly & Maintenance
• Administrative & Clinical Procedures • Commercial & Governmental Health Insurance
• Multi-line Telephones • Financial Records & Invoicing
• Staff Training & Leadership • Research & Filing
• Public Relations & Customer Service • Interpersonal Communication

Displays professional demeanor, performs complex and diversified projects, and maintains confidentiality within fast-paced, stressful environments. Skilled in utilizing various computer applications for correspondence, research, and data entry including Microsoft Word, QuickBooks, and the Internet.

PROFESSIONAL EXPERIENCE

WEST PORTLAND HEALTH CARE CENTER, Portland, OR
2001 - 2003
Admissions Coordinator/ Administrative Assistant/ Department Head
• Managed admissions process, admitting 30-40 patients monthly; determined how to place patients based on various factors such as behavior, drug or alcohol dependencies, critical status, insurance coverage, individual needs, and nursing staff ability to care for patient requirements.
• Interacted with 50 patients and 10-15 hospitals, doctors, and social workers daily; traveled to various hospitals and assisted living centers to assess patients for proper placement.
• Received and interviewed patients, extracted and compiled data, and recorded pertinent information. Developed knowledge of Medicare/Medicaid regulations, nursing process, and rehabilitation concepts.
• Trained new employees regarding admission processes and procedures; ensuring quality control and outstanding customer service.
• MEDICAL IMAGING

MEDICAL IMAGING, Portland, OR
2000 - 2001
Owner/ Operations
• Supervised and coordinated essential daily office operations including medical copying, collections, invoicing, financial records, phone/fax inquiries, marketing efforts, and customer service.
• Conducted advanced scanning of medical records, interacting with numerous doctors and office managers.

HEALTHSERVE OF PORTLAND, Portland, OR
1997 - 1999
Office Manager
• Recruited to oversee office functions, copy medical records, and handle phone and customer inquiries by QCS Inet in March 1997; requested to continue as Office Manager when company purchased by Healthserve due to exceptional performance.
• Assisted with marketing efforts, performed data entry, copied medical records, and hired and trained new employees.
• Additional experience as Receptionist and Floral Designer performing numerous office duties including switchboard operations on multi-line phone systems, filling orders, setting up delivery schedules, completing daily sales summaries, and customer reception.

PROFESSIONAL DEVELOPMENT

Daily Medical Clinic Training - Portland, Eugene, Springfield, Medford, Roseburg

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

Medical professional with over 9 years experience, seeking a Nursing Assistant position with an organization that will benefit from strong achievements, significant skills, and knowledge. Recognized for excellent interpersonal, organizational, problem solving and communication skills.

CLINICAL AND MEDICAL SKILLS

• Family Practice • Dermatology • Labor and Delivery
• Postpartum • Nursery • Stress EKGs
• Minor Surgeries • Infection Control • IV Therapy
• Direct Patient Care • Nebulizer Treatments • Skin/Venipuncture

Results
• Excellent leader - Supervised five medical and four administrative personnel.
• Delegated assignments based on skill level and needs - maintained high quality patient care.
• Dedicated to development of peers - increased skills of 12 medical technicians and five administrative technicians.
• Took charge of Pseudofolliculitis program - developed database to track over 60 people treated annually.
• Proactively updated schedules - implemented new appointment types, increased access by 25%.
• Recognized patient advocate - named "Customer Service Hero" for excellent care.
• Provided thorough training and orientation to six personnel on primary care processes.
• Monitored medical expense performance reports for 16 personnel.
• Eliminated schedule conflicts - decreased weekly time required for schedules by 20%.

PROFESSIONAL EXPERIENCE

U.S. Air Force
1992 - Present
Medical Assistant
Assisted professional personnel to plan, provide and evaluate patient care including inpatient care, outpatient care, emergency services, and disaster preparedness.
• Provided medical technician support for over 2,500 adult and pediatric patients per month.
• Oversaw $68,000 of medical supplies and equipment, controlled and coordinated clinic requirements.
• Supervised, evaluated and counseled five medical and four administrative technicians.
• Created and maintained provider schedules and templates utilizing Composite Health Care System.
• Established, monitored and conducted initial and continuing education training requirements for personnel.
• Assisted in creation, revision, and implementation of operating instructions, policies, and job descriptions.
• Perform duties pertaining to care and treatment of neurological patients.
• Assisted in care and treatment of allergy patients and administration of immunizations.
• Maintained medical records, thorough and accurate in completion of reports and patient documentation.
• Organized, directed, and coordinated medical technician support for over 1,200 outpatient visits per month.

CREDENTIALS AND CERTIFICATIONS

Registered Emergency Medical Technician
CPR Certified

PRWRA Denette Jones - Accurate Typing Services - http://www.accuratetypingservices.com - ddjones@gowebway.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

• Accomplished Charge Nurse with exposure to health care administration, organizational management, training, sales, business development, and relationship management.
• Proven success in developing and implementing cost control measures that reduce operating expenses within health care facilities.
• Dynamic leadership abilities concerning teams and strategic planning.
• Directed daily operations within high profile organizations.
• Adept in streamlining business processes and increasing productivity levels.

EDUCATION

University of Phoenix
2003
M.B.A., Health Care Management
GPA: 4.0

Sam Houston State University
1995
Bachelor of Science, Nursing
GPA: 3.6, Certification
• Sexual Assault Nurse Examiner • Advanced Cardiac Life Support • Basic Life Support

PROFESSIONAL BACKGROUND

Oakland Veterans Hospital, Oakland, CA
1995 - Present
Charge Nurse - Emergency Center
Provided exceptional level of care to critically ill medical and trauma patients. Contributed to health care administration activities as needed. Interacted with patient families on a regular basis. Served as professional resource to employees.
• Directed daily nursing functions within a fast-paced and high volume level 1 trauma center.
• Supervised and trained 20 staff nurses in daily job responsibilities.
• Participated on a team that drove process improvement initiatives, which increased employee retention levels within highly competitive markets.

Yale New Haven Hospital, New Haven, CT
1989 - 1995
Staff Nurse - Labor & Delivery
Participated in all aspects of daily nursing responsibilities. Educated patients and families on delivery expectations. Provided exceptional level of support concerning patient care.
• Provided nursing care to high-risk obstetrical patients throughout labor and child birth processes.
• Cultivated relationships with physicians and hospital staff, which significantly improved communication levels between nurses and physicians.

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - resumesAP@aol.com - http://www.careerparadigms.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CHIROPRACTIC HEALTH ASSISTANT / RECEPTIONIST

Friendly outgoing individual with experience in variety of positions such as chiropractic heath assistant, reception, and office / secretarial work. Superior communication and computer proficiencies. Positive attitude and adaptability to change.

Highlights of Qualifications

· Managed busy Chiropractic Office interacting with more than 300 patients weekly.
· Superior knowledge of medical office procedures, transcription and terminology.
· Expertise within MS Office Suite, E-Mail and Internet, with keyboarding at 50wpm.
· Proven reliability and a commitment to continuous learning.

Member of Ontario Medical Secretaries Association

PROFESSIONAL EXPERIENCE

Reception / Medical Administrative Skills
· Recorded doctor’s initial and comparative examinations on cerpics cards.
· Typed and processed doctor’s report.
· Utilized A & L OHIP Medical Billing to process OHIP on weekly and monthly schedules.
· Prepped patients for x-rays (measured and recorded FSAP, and lumbar lateral measurements), processed x-rays and prepared envelopes.
· Communicated with insurance health adjudicators and other professionals.

Organizational Skills
· Maintained flow of patients within the waiting room, and examination rooms.
· Regulated doctor’s appointments through system based on time management.
· Implemented dot system for patient cerpic cards allowing for more efficient method of recording.
· Organized recording keeping of monthly invoices, statement, and OHIP billing.
· Trained and supervised team of four chiropractic assistants during a period of one year.

Interpersonal Communication
· Provided receptionist duties using a needs-based process involving assessing client needs, offering alternatives and deciding on the best solution.
· Participated effectively as member of small medical group.
· Utilized respect and confidentiality when dealing with staff and clients.

PROFESSIONAL PLACEMENT HISTORY

Chiropractic Assistant
2004
West Wonderton Chiropractic Clinic, ON

Chiropractic Assistant
2003
Belton Chiropractic Clinic, Belton, ON

Chiropractic Assistant / Receptionist
2002
Varry Chiropractic Clinic, Collingswood, ON

Assistant to School Nurse
2001-2002
Hubbard Avenue School, Oromocto, NB

EDUCATION AND PROFESSIONAL DEVELOPMENT

Diploma in Office Administration – Medical
2004
Gracian College, Barton, ON

Level four – Secretarial Education
2001
Memorial University, Newfoundland

COMMUNITY INVOLVEMENT

· Committee Vice-Chairperson participated in decision-making, planning, and children’s education for Elizabeth Park Church.
· Collaborated with parent volunteers to plan and organize fundraising activities for the Early Learning Center.

Nicole Miller - resumes@milroyconsultants.com - http://www.milroyconsultants.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CLINICAL PHARMACIST

LICENSED IN NEW JERSEY AND CALIFORNIA
DOCTOR OF PHARMACY – University of New Jersey, 1989
BACHELOR OF SCIENCE, MICROBIOLOGY – University of New Jersey, 1985

Highly committed clinical pharmacist with broad experience in managed care / pharmacy benefit management. Strong ability to safely and efficiently dispense drugs. Sound understanding of the principles underlying pharmaceutical care, with an ability to recognize therapeutic incompatibilities. Adept interpersonal and communication skills, with expertise interacting with consumers, medical staff and administrators. Proactive leadership in the development, implementation, and analysis of disease management programs.

· Disease Management Program Development
· Drug Information Support
· Patient Counseling
· Inpatient and Outpatient Dispensing
· Patient-Physician Education Materials
· Exceptional Verbal, Written & Planning Skills

Career Chronology

Stay-At-Home Parent/Volunteer Child & Mothers League International
1997–Present
Associate Director, Clinical Services – AGI Managed Care, Inc.
1995–1996
Therapeutics & Outcomes Manager – ABC Pharmaceutical Services
1993–1995
Clinical Pharmacy Manager – ABC Pharmaceutical Services
1991–1993
HMO Pharmacy Consultant – New Jersey Pharmacists Association
1990–1991
Hospital Pharmacy Resident – New Jersey Community Hospital
1989–1990
Pharmacy Intern – University of New Jersey Medical Center
1987–1989

Dispensing Pharmaceutical Experience

NEW JERSEY PHARMACISTS ASSOCIATION (NPA) — Clifton, New Jersey
HMO Pharmacy Consultant
Based on-site at Health Line of New Jersey, a 100,000 member HMO in Flint, NJ. Primary care physicians assumed some financial risk for the amount of money budgeted for health care services per patient enrolled in the health plan.
· Restructured physician prescribing profiles; advised physicians of their outpatient pharmacy costs, recommending alternative efficacious therapies aimed at reducing financial risk.
· Created a survey for data collection to assist improvement of the physician-detailing process.

NEW JERSEY COMMUNITY HOSPITAL — Englewood Cliffs, New Jersey
Hospital Pharmacy Resident
· Promoted a concurrent, hospital-wide adverse drug reaction reporting program.
· Conducted personal consultations and training on glucometer use to patients with diabetes.
· Provided clinical and distributive services in both the inpatient and outpatient pharmacies.
· Solo pharmacist weekend duty; verified prescriptions and checked medications.

UNIVERSITY OF NEW JERSEY MEDICAL CENTER — Bloomfield, New Jersey
Pharmacy Intern
· Performed services related to the preparation and dispensing of drugs and other pharmaceutical supplies in accordance with physician prescriptions.

Managed Care Experience

AGI MANAGED CARE, INC. — Edison, New Jersey
Large independently-managed subsidiary of AGI & Co. Inc. AGI supports client’s outpatient pharmacy coverage via a nationwide network of more than 55,000 retail pharmacies and 13 mail-order pharmacies.
Associate Director, Clinical Services
Based on-site at the Hills Management Program (HMP), AGI’s largest client. Provided clinical pharmacy coordination of HMP’s mail-order pharmacy benefit.
· Provided clinical pharmacy expertise while accompanying AGI lobbyists to Montclair.
· Ensured timely responses to requests for internal drug information; therapeutic appropriateness, clinical, and financial reviews of individual drugs or current pharmacotherapy for specific diseases.
· Mediated external customer service follow-ups requiring clinical input; verbal and written to both individual members and program administrators.

ABC PHARMACEUTICAL SERVICES — Bedminster, New Jersey
Formerly a subsidiary of Logan Health Group, now consolidated with Kings Express.
Therapeutics and Outcomes Manager
Spearheaded “BreatheRight,” a disease management program of interventions to promote appropriate, cost-effective therapy and improve outcomes.
· Collaborated with colleagues (clinical, systems, and statisticians) and physicians to develop utilization data “triggers” to identify patients and physicians for inclusion in the BreatheRight program.
· Pioneered the development of patient education materials and physician correspondence, in collaboration with marketing and legal departments.
· Published joint author of two asthma management articles, “Evaluating & Identifying the Effects of Asthma,” Annals of Asthma & Immunology; and “How to Use Claims Databases to Document Cost Centers,” Archives of Asthma Medicine.
· Planned and coordinated BreatheRight Advisory Panel conference, obtaining endorsement for the program; panel consisted of local and national asthma experts to help in the identification of at–risk asthma patients.

Clinical Pharmacy Manager
· Planned and co-led Pharmacy & Therapeutic Committee meetings, providing accurate, rapid responses to requests for drug information; collaborated in formulary development and evaluated therapeutic benefits and cost-effectiveness of new drugs.
· Assessed data on client HMO’s outpatient prescription drug use during bi-annual on-site visits, presenting recommendations to promote a quality, cost-effective drug management program to plan administrators.

Publications

Co-authored “Evaluating & Identifying the Effects of Asthma,” Annals of Asthma & Immunology, 1995
Co-authored “How to Use Claims Databases to Document Cost Centers,” Archives of Asthma Medicine, 1995

Presentations

ABC’s BreatheRight Program: Outcomes Measurement & Tracking, 1996
BreatheRight: The Diversified Process, 1995
Conducted numerous presentations in diverse venues between 1989-1993

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CLINICAL PSYCHOLOGIST
Newly Graduated Professional Focusing on Mental Health & Long Term Care

Empathic, effective, and motivated professional who combines clinical experience with compassion to meet the challenges facing today’s healthcare organizations. Clear awareness of diverse backgrounds, alert to widely varied patient needs and circumstances. Collaborative team player, acting as key resource to colleagues and allied health professionals. Licensed psychologist and registered nurse. Specializations include:

Assessment Techniques (MMPI, RIAP)
Statistical Packages (SPSS, SAS)
Behavioral Medicine / Health Psychology
Cognitive Behavioral Interventions
Practice-based Research
Clinical Outcomes Measurement
Evidence-based Practice
Commitment / Competency Procedures

Thorough experience within emergency / urgent care psychiatric services.

SPECIALIZED EDUCATION

DOCTOR OF PSYCHOLOGY, Clinical Psychology, 2004
MASTER OF SCIENCE, Clinical Psychology, 2000
State University, Department of Psychology and Neuroscience, Orlando, Florida

Bachelor of Science • Master of Science, Psychology / Statistics (Magna cum Laude)
University of South Carolina

NURSING EDUCATION
· Chemistry, Nursing (University of Central Texas, Dallas, Texas)
· Graduated 1st in class – Nursing (Dallas City General, Victoria Hospital School of Nursing, Dallas, Texas)
Pediatrics: City Memorial Hospital for Children, Washington, DC
Psychiatric: Grand Central Hospital, New York, NY

DISTINCTIVE PROJECTS AND ACHIEVEMENTS

· Dropped smoking rates from 52% to 23% by pioneering innovative Tobacco cessation program for veteran populations cumulating in the winning of Best Practice Award.
· Spearheaded writing and submission of no less than 16 research grants, resulting in hundreds of thousands of dollars in monies to a variety of Medical Centers.
· Involved in private practice dealing with pain management and health psychology, servicing Department of Industry and DealCare patients for both brief and long-term modality.
· Serving as Chair of Medical Center’s Institutional Review Board (IRB), achieved full federal and state regulatory compliance for health establishment and full NCQA accreditation.
· Utilized superior leadership abilities to motivate, teach, and supervise psychological trainees; externs, interns, and residents within American Psychological Association pre-doctoral program.

PROFESSIONAL AFFLIATIONS & MEMBERSHIPS

Canadian Psychological Association • Ontario Psychological Association • American Psychological Association • Florida Psychological Association • American Pain Society • Texas Nurses Association

EMPLOYMENT HISTORY

VETERANS HEALTH CARE SYSTEM Orlando, Florida
(A two-division teaching hospital, affiliated with State University, servicing over 46,000 veterans along the entire Florida Coast.)
POSTDOCTORAL RESIDENCY (2004)

Participated as part of a multidisciplinary team in an APA accredited postdoctoral clinical psychology program in health psychology / behavioral medicine within full service outpatient and acute medical inpatient service. Ailments spanned range of acute and chronic psychological/psychiatric conditions frequently including concurrent acute, chronic and/or life threatening medical problems. Provided case management, psychotherapy, and assessment.
· Specialized in crisis intervention, couples therapy, co-lead ongoing smoking cessation groups, women’s issues groups, transplant assessment, depression & stress/anxiety management groups, pain management, diabetes, cardiac rehabilitation, and stroke support group.
· Presented Outstanding Psychology Resident Award based on performance.

PREDOCTORAL INTERNSHIP (2002-2003)

Served as chief resident within APA accredited predoctoral clinical psychology internship program. Specialty included emergency and crisis intervention, with subspecialty in Primary Care. Carrying a caseload of 40-50 patients providing case management, psychotherapy, and assessment, as well as up to 10 full neuropsychological batteries per year.

ADDITIONAL CLINICAL WORK EXPERIENCE

Family Children's Home, Dallas, Texas (July 2001)
Practicum involving residential basic care facility for children, ages 6-17. The majority, victims of physical, emotional, and/or sexual abuse, presented with concerns, such as attachment and separation issues, oppositional behavior, conduct disorders, relational problems, substance abuse, ADHD, learning disabilities, adjustment disorders, coping deficits, poor socialization and interpersonal skills, poor academic and achievement skills.

EARLY HEALTH CARE EXPERIENCE
1987 – 1994
REGISTERED NURSE
Telemetry, Medical/Surgical, ER, ICU, & C.C.U, acute care, with minor experience in chronic or long-term care. Primary work has been with adults, some experience with all age groups.

TEACHING / SUPERVISORY EXPERIENCE
· Adjunct Professor of Psychology, University of South Carolina, September 1999 to February 2000.
· Department of Veterans Affaires, Orlando, Florida. Minority Summer Psychology Apprenticeship Program, 1998
· Adjunct Professor of Psychology, State University, Orlando, Florida

INDUSTRY RELATED PRESENTATIONS

Invited guest speaker at following associations speaking on a variety of professional topics:
• Texas Board of Nursing • Florida Psychological Association • University of Dallas •
• University of South Carolina • Veterans Affairs Medical Center • Hallmet Conference

Nicole Miller - resumes@milroyconsultants.com - http://www.milroyconsultants.com

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

STRENGTHS

• Friendly, outgoing, charismatic; easily adapts to new environments and changing priorities.

• Career-committed with outstanding “people skills;” articulate and professional; qualified for customer interaction; demonstrated drive and skills needed for successful progression in Cosmetology

• Ability to learn new procedures, products, styles, etc. quickly; excellent memory and attention to detail.

LICENSE

LOUISIANA STATE BOARD OF COSMETOLOGY LICENSE
pending

EDUCATION/TRAINING

COSMETOLOGY TRAINING CENTER, Lafayette, LA
June 2004
Graduate
• Completed 1500 credit hours Hair Cutting, Hair Coloring, Manicure, Pedicure, Facial, and Waxing.

Extra Classes:
Styling – Paul Mitchell
Product Knowledge – Paul Mitchell
Coloring – Paul Mitchell
Coloring - SoColor
Tea Tree – Paul Mitchell
Cellulite – Royal Day Spa
Light Therapy – Royal Day Spa
Deep Brilliance

GULF STATES HAIR SHOW, Biloxi, MS
October 2003

LAFAYETTE HIGH SCHOOL, Lafayette, LA
May 2002

WORK EXPERIENCE

JOHNNY CARINOS, Lafayette, LA
2004 to Present
Wait Staff / Hostess

SEMOLINA, Lafayette, LA
2001 to 2003
Wait Staff / Hostess

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Diabetic Instructor / Educator

Highly self-motivated professional with demonstrated health experience coupled with the confidence and perseverance to exceed in all endeavors. Ten years of industry background providing education / understanding of related pharmaceuticals / equipment.

· Expert knowledge in field of diabetes with comprehensive teaching experience in self-management skills, and presenting new innovations through seminars / lectures.
· Outstanding organizational and time management abilities utilized to quickly resolve problems for optimum improvement and patient service.
· Exceptional presentation, negotiation, and interpersonal skills, quick to develop positive rapport with healthcare / business professionals within any healthcare environment.
· Proven track record of consistent achievements in meeting goals and personal success, operating easily and effectively with minimum supervision and maximum responsibility.

EDUCATION

Master of Science, 2004 Health Education / Gerontology
Florida Gulf Coast University, Fort Myers, Florida

Bachelor of Science, 1999 Major: Medical Dietetics
Queens University, Kingston, ON

Certified Diabetes Educator, 2000
American Association of Diabetes Educators

PROFESSIONAL EXPERIENCE

ORLANDO COMMUNITY, Orlando, Florida
1999-present
Diabetes Educator
Responsible for providing education within field of diabetes, one-on-one to clients within outpatient clinic, to community at large through lectures / seminars and to professionals within the hospital. Increased patient satisfaction with implementation of check-in and follow-up procedures.
· Instrumental in increasing referral numbers to diabetes program through the launching of an innovative marketing plan.
· As industry expert, utilized extensive knowledge to ensure dissemination of up-to-date information to clients and professionals.
· Streamlined administrative tasks for efficiency, and organized educational materials.
· Increased department productivity and revenues by implementing group counseling sessions, and limiting individual counseling.
· Coordinated ADA accredited diabetes program, evaluating success of program, and presented results to Advisory Board.

COMMUNITY HOME SERVICE, Orlando, Florida
1996-1999
Dietician / Diabetes Educator
Provided diabetes education to homebound patients, ensuring their education on various nutritional / diet concerns and products available, as well as performing screening on criteria for agency.
· Developed professional in-service, facilitating spread of knowledge within the agency.

SELF-EMPLOYED, Orlando, Florida
1994-1996
Consulting Dietician / Diabetes Educator
(private practice with various clients including: Ace Care Home Health Care, Collins Home Health Care, Queens Retirement Communities, and Heritage Home Health) Established a successful entrepreneurial practice specializing in outpatient diet and diabetes education. Developed continuing education serials for staff and external health care professionals.
· Forged alliances with physicians and other health organizations building a solid referral base.
· Presented statistical analysis to stakeholders maintaining quality assurance.

KINGSTON GENERAL HOSPITAL, Kingston, ON
1990-1994
Clinical Manager (1991-1994)
Clinical Dietician (1990-1991)
Quickly promoted through increasingly responsible positions leading up to management of clinical nutrition department. Ensured the complete delivery of staff and patient in-service and community education including promotion at health fairs. Developed and implemented computerized screening protocols.

Professional Associations

American Association of Diabetes Educator, 1996-Present
American Diabetes Association, 2000-Present
Canadian Diabetes Association, 2001-Present

Nicole Miller - resumes@milroyconsultants.com - http://www.milroyconsultants.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Rehabilitation Specialist and Exercise Physiologist with in-depth knowledge of occupational, rehabilitation, exercise, and sports medicine. More than twenty years proven leadership skills in developing staff, implementing programs, managing teams and projects and initiating process improvements.

STRENGTHS

• Staff coaching and development: in both formal training and daily supervision.
• Team leadership and participation: proven ability to contribute to cross-functional initiatives and maintain a focus on established goals.
• Communication and presentation skills: both internally and externally; demonstrated ability to represent customers¡¦ viewpoint and to communicate value.
• Organization and time management: flexibility in the face of changing priorities.

PROFESSIONAL EXPERIENCE

Manning and Associates, Des Moines, IA
2000 - Present
DIRECTOR OF OCCUPATIONAL & SPORTS MEDICINE
• Assisted PTs, LPNs, PTTs with daily operations and clinical procedures.
• Revised current job descriptions and job description analysis for existing companies on PRN basis.
• Performed visits by Certified Athletic Trainer to local schools.
• Arranged for coverage and exposure at local sports events.
• Developed comprehensive training and physical therapy programs for local schools.
• Assisted in development of protocols for companies to decrease worker's compensation costs.

Memorial Hospital, Des Moines, IA
1995 - 2000
COORDINATOR OF CARDIAC/PULMONARY REHAB & SPORTS MEDICINE
• Reorganized physical setup of rehab program.
• Ordered / purchased equipment for new facility.
• Worked with Parkinson's support group.
• Participated in community education program.
• Taught monthly safety class.
• Implemented employee exercise program and reimplemented education program.
• Served on Blue Print Committee for new facility.
• Increased census of Cardiac Rehab program by 200%.

Sports Medicine:
• Organized sideline coverage of parish high schools.
• Organized annual Iberia Parish Physicals Day for up to 900 students.
• Provided game day coverage for US Track and Field Championship, New Orleans, LA.
• Implemented education program for recreation league coaches (all sports, statewide); taught sports first aid classes to coaches.

Cardiovascular Fitness Center, General Hospital, Des Moines, IA
1990 - 1995
SENIOR EXERCISE SPECIALIST
• Developed and evaluated Health Force program for public safety personnel.
• Developed evaluation/testing of workers at chemical industry plant and implemented sports medicine program.
• Covered sponsored athletic events. Reached goal of 1,000 coaches taught in Sports First-Aid for Volunteer Coach program.
• Served on curriculum development committee for American College of Sports Medicine.
• Implemented strength training and balance coordination programs into Cardiac Rehab.
• Developed medical education booklet for public school personnel.
• Developed budget plan for Center's equipment purchases.
• Assisted in design of outpatient rehab program.
• Committee Chairman, Legislative Licensing Committee for Clinical Exercise Physiologists.
• Co-Coordinator, Cardiac Rehab Symposium III
• Coordinator, Sports Medicine Project.
• Member, Committee for Diabetes Care and Education.
• Team Member, Education Outreach.

Lincoln, Beale, and Frank Physicians, Iowa City, IA
1981 - 1990
EXERCISE PHYSIOLOGIST

EDUCATION AND CERTIFICATIONS

Iowa State University, Ames, Iowa
M.S., Exercise Science / Cardiac Rehab

University of Central Iowa, Ames, Iowa
B.S., Health and Physical Education
Certifications:

A.T.C. - Athletic Trainer Certified
C.E.P. - Licensed Clinical Exercise Physiologist
A.C.L.S. - Advanced Cardiac Life Support Certified

AFFILIATIONS

American College of Sports Medicine
American Association of Cardiovascular and Pulmonary Rehab
American Heart Association, former Vice President of local chapter
American Diabetes Association, former Vice President of local chapter
Iowa Association of Cardiovascular and Pulmonary Rehab, former State President
Iowa Association of Exercise Physiologists, Founding President
Iowa Athletic Trainers Association
National Athletic Trainers Association

ACCOMPLISHMENTS

Co-authored published studies - Exercise and Heart Dimensions
• Presented project to IA Sports Medicine Society for possible statewide use.

Selected by U.S. Olympic Committee to serve as:
Athletic Trainer, US Olympic Festival (1990)
Trainer, Olympic Training Center (1989)
Host Trainer, Pan American Games (1987)

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY STATEMENT

Completed residency in the field of Internal Medicine, and passed board examinations. Comprehensive background includes research, presentation, and publication.

• Certification in Advanced Cardiac Life Support and Educational Commission of Foreign Medical Graduates.
• Experience as a hospitalist providing inpatient care for a group of physicians.

PROFESSIONAL SERVICE

St. Mary's Hospital, Anytown, Ohio
1998 - Present
Hospitalist

Children's Hospital, Anytown, CA
1995 - 1998
Supervisor

Shahid Beheshti University of Medical Sciences (Melli University), Tehran, Iran
1994 - 1995
Intern

General Hospital, Tehran, Iran
1993 - 1994
Emergency Physician

Military Hospital, Tehran, Iran
1992 - 1993
Emergency Physician

Military Hospital, Tehran, Iran
1991 - 1992
First Lieutenant Medical Officer

Hospital, Belgaum, India
1990 - 1991
Intern

LICENSURE

New York State, Ohio State, California State.

CERTIFICATIONS

Advanced Cardiac Life Support (ACLS)
Educational Commission of Foreign Medical Graduates (ECFMG)

BOARD EXAMINATIONS

American Board of Internal Medicine, August 2001.
United States Medical Licensing Examination, Step III, November 2000.
United States Medical Licensing Examination, Step II, June 1996.
United States Medical Licensing Examination, Step I, August 1995.

PROFESSIONAL AFFILIATIONS

American Medical Association
Iranian Medical Council, Iran
Karnataka Medical Council, India

PUBLICATIONS

Various bylined articles in the Iranian Journal of Medicine

RESEARCH

Clinical Research Assistant, Supervisor, Department of Neurology, VA Medical Center, UCLA, West Los Angeles, CA. Predictive factors in the development of epilepsy after strokes.

Intern, Attending Guide, Assistant Professor, Department of Dermatology, University of National Sciences, Tehran, Iran. Study of causes of Panniculitis.

EDUCATION

Shahid Beheshti University of Medical Sciences, (Melli University), Tehran, Iran
1994
Doctorate

Jawaharlal Nehru Medical College, Belgaum, India
1991
Bachelor of Science

LANGUAGES

• Fluent in Farsi (Persian), proficient in Hindi, knowledgeable in Spanish.

PRWRA Kristen Coria - ResumesAP@aol.com - Accounting Paradigms

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Pursuing a career as a Doctor of Internal Medicine. Completing second year of residency. Background includes two years of medical training in the United States and five years in India. Strengths include excellent ability to develop rapport and build a trusting relationship with patients. Understand and relate to similarities and differences among many diverse cultural groups, a quality that results in better serving patients' needs. Authorized to work in the United States.

CURRENT AND FUTURE GOALS

• Provide excellence in comprehensive care by using acquired skills as both a competent professional and a compassionate human being
• Develop and employ methods to take care of an aging population
• Cultivate practice and community leadership roles to formulate and maintain health care principles and advancements
• Employ the latest knowledge and techniques in detection and prevention of disease and the restoration of health
• Show reverence for human beings by giving excellent care to all
• Expand knowledge through experience, continuing education courses, and research

EDUCATION

University of Michigan, Ann Arbor, Michigan
2003
Medical Center Resident
Department of Internal Medicine: Completed: PGY-1. 2002. PGY-2.
Three-year residency will be completed June 2004.

Government Medical College and Hospital, Chandigarh, India
1996
Medical training completed

TRAINING

03/03-04/03 - Department of Rheumatology - Dr. Benjamin Arroola
12/02-01/03 - Department of Endocrinology - Dr. Vida Sassoon
10/02-11/02 - Department of Infectious Diseases - Dr. Ifixit Wright
05/02-06/02 - Department of Gastroenterology - Dr. Malcolm Jonas
04/02-05/02 - Department of Cardiology - Dr. Sidqu Muholland
07/01-08/01 - Department of Nephrology - Dr. Harry Youngblood

EMPLOYMENT HISTORY

GOVERNMENT MEDICAL HOSPITAL, Chandigarh, India
2000 - 2000
Medical Officer

1998 - 1999
Physician, Medical Unit

1996 - 1997
Surgical Aide, Surgical Unit

VOLUNTEER WORK

• Government Medical Hospital, Chandigarh, India, Medical Officer Volunteer, 02/00-08/00
• Third International Symposium on Urology, Nephrology and Transplantation of SIUT, Baroda, India. Participant, 11/99
• Volunteered in the organization of the International Congress of the Middle East Society for Organ Transplantation (MESOT) 06/99

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

· Recent college graduate transitioning into entry-level position performing environmental health and/or safety activities within a public or private organization. Solid chemistry and biology background.
· Over 15 years of manufacturing experience in Quality Assurance to include layout, statistical process control, precision measuring, and the operation/programming of multi-axis coordinate measuring machines.
· Highly adaptable and a quick learner, able to communicate effectively – in writing and verbally – with team members, managers, and customers/clients.

EDUCATION

ASSOCIATE OF SCIENCE – Environmental and Pollution Control Technology
2002 to 2004
Milwaukee Area Technical College, Milwaukee, Wisconsin
· Relevant Course Work Included:
Environmental Biology & Chemistry / Water & Wastewater Analysis &Treatment / Stream Sanitation
Air Pollution Sampling & Analysis / Environmental Disease Prevention & Control / Industrial Hygiene
Soil Classification & Analysis / Hazardous Waste Disposal / Bacteriology / Food & Dairy Quality Control
· Completed two 40-hour internships with the Wisconsin Department of Natural Resources and the City of Milwaukee Health Department.
· Member, Phi Theta Kappa & National Technical Honor Society – GPA 3.93/4.00

ASSOCIATE OF SCIENCE – Riverside Community College, Riverside, California
to be conferred 2004
15 Credits (Liberal Arts and Business Studies) – UW Milwaukee, Milwaukee, Wisconsin

PROFESSIONAL EXPERIENCE

TOWER AUTOMOTIVE – Milwaukee, Wisconsin
1970 to 2002
Formerly A.O. Smith Corporation and a tier-1 manufacturer of automotive and truck frames.
QUALITY ASSURANCE INSPECTOR (1984 to 2002)
· Inspected three shifts; performed in process inspections – 3mm tolerances – for Ford Ranger truck frames.
· Completed data entry for statistical process control program.
· Programmed and operated CMM for layouts.
MANUFACTURING & PRODUCTION (1974 to 1984)
· Performed numerous assignments to include die setting, welding, hand forming, press operations, and machine repair. Wrote set-up and procedural manuals.
PRODUCTION SUPERVISOR (1970 to 1974)

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

· State of Wisconsin Lead Inspector Certification
· Certified Lead Sampling Technician
· NITON XRF Spectrum Analyzer Training
· OSHA HAZMAT Emergency Responder Certification
· TransTec CMM Operator Programmer Level I
· Wisconsin Environmental Health Association – Bioterrorism Public Health Planning & Response
· Emergency Management Institute Household Hazardous Materials Certificate

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EXECUTIVE MANAGEMENT

Verifiable Record of Increased Profitability & Reduced Costs.
Exceptional Ability to Harmoniously Implement Streamlined Operations & Change Management Strategies to Create Strong Effective Teams & Positive Work Environments

Highly accomplished, versatile and respected professional presenting with over 20 years extensive accomplishments within diverse environments utilizing exemplary management, analytical, organizational, and people skills. History of accepting full accountability for divisional direction and strategic management, development of new services and operations, and revenue performance and enhancement strategies. Dynamic leader, consistently achieves outstanding results in challenging environments while building and maintaining strong, loyal relations with both clients and colleagues. Moves and relates effortlessly across all levels of management.

Core Strengths:
· Financial & Strategic Management
· Recruitment
· Operational Design
· Coaching & Mentoring
· Organizational Performance & Productivity
· Project Management
· Continuous Process Improvement
· Total Quality Management
· International Experience
· Performance Management
· Conflict & Workplace Resolution
· Outstanding Communication Skills

PROFESSIONAL EXPERIENCE

EAST WEST MEDICAL SOCIETY/ CANADIAN COLLEGE OF ACUPUNCTURE & ORIENTAL MEDICINE – Victoria, Canada
2001 to 2002
EXECUTIVE DIRECTOR
Recruited to provide strong directional leadership and culture of stability after period of rapid expansion and growth. Accountable for drawing together diverse groups to create focused teams committed to achieving global objectives.
Directed day-to-day operational activities, and provided stable hands-on leadership to balance unstable environment. Directed and led staff and management. Conducted improvement reviews covering operational systems and service performance, and implemented HR strategies. Fulfilled all reporting requirements pertaining to governing and regulatory bodies. Developed, and ensured compliance with, policies and procedures. Developed strategic and business plans. Reported to Board of Directors.
Key Achievements:
· Achieved positive cohesive culture across all levels of staff and students through proactive management style, and improved communication, service standards, staff focus and accountability. Increased student support and participation by 400%.
· Diverted investigative audit and threatened loss of accreditation through development of new budget, reorganization of financial reporting systems and identification of accurate and timely information. Slashed expenditure, and realized outstanding debt of $15,000. Reduced $50,000 deficit to $10,000 within 7 months.
· Overhauled academic program to accomplish improved educational program, and launched 5-year Doctorate program. Increased student intake by 31%.

WHITCOULLS/BLUE STAR OFFICE PRODUCTS – Auckland, NZ
1999 to 2001
BRANCH MANAGER
Spearheaded change management strategies achieving dramatically improved productivity and service performance levels and blitzing audit by 90%, the best in this branch’s history.
Accountable for all aspects commercial and service performance. Managed, developed and motivated staff of 20. Conceived and instigated local promotional and public relations strategies. Coached staff in sales and service and 2 managers in people management skills. Undertook sales and cash reconciliation and compilation of monthly reports. Reported to Group Manager.
Key Achievements:
· Dramatically turned negative anti-management culture into productive, cooperative environment through hands-on rectification of staff issues resulting in improved morale and service performance.
· Reduced labor expenditure by 20% and increased sales through improved roster schedule and marrying of individuals with roles, calling upon unique, individual strengths.

KARELLE TRAINING & PERSONNEL LTD – Auckland, NZ
1994 to 1998
GENERAL MANAGER
Charged with operational leadership and execution of corporate direction and revenue performance strategies. Personally managed portfolio of key clients providing forward-thinking HR solutions and performance management training.
Led and motivated team of 25 providing HR solutions to corporate and community clients across multiple locations. Designed and facilitated training programs and ensured high degree of training competency. Conducted performance evaluations and developed internal quality management systems. Reported to Board of Directors
Key Achievements:
· Improved overall revenue by 15% through proactive execution of broad ranging performance strategies, and cohesion of staff into strong, effective, motivated teams.
· Conceived and effected “Employee Support Service” to provide grass roots counseling and guidance to employers seeking to support personnel in challenging personal circumstances.
· Dramatically reversed despondent local government culture, which was resulting in low morale and poor customer service, to achieve highly motivated management and staff who enthusiastically embraced all change management strategies.

McKAY SHIPPING LTD – Auckland, NZ
1977 to 1993
MANAGER – Liner Division
Received consistent promotions to achieve position of Manager within 9 years with full accountability for divisional direction and strategic management, development of new services and operations, and accountable for revenue performance and strategies.
Managed 5 head office and regional business units comprising 35 professionals and staff to consistently achieve divisional objectives and meet profit expectations. Accountable for recruitment, training, coaching, and staff development. Monitored and improved performance levels. Collaborated on the formulation of corporate goals. Compiled accurate budget, financial and monthly reports. Reported to globally based Principals and directly to Managing Director.
Key Achievements:
· Spearheaded transformation process to rocket industry standing from 19th to number one over two-year period. Company achieved outstanding industry recognition for service excellence. Strategies were instrumental in achieving dramatically increased revenue.
· Catalyst for development and implementation of change management strategies achieving measurable improvement in corporate culture through advancement of benchmark program. Achieved accreditation ISO 9002.
· Launched Tasman Express Line into Australian and NZ market armed with innovative port operations to achieve exceptional turn around and to provide exporters with strong market advantage. Outstripped all projections to attain profitable operations within 18 months.
· Played vital role in development of successful new services for Liner Division providing comprehensive feasibility studies, business proposals, executive presentations, and exceptional operational set-up including port operations, service contracts, development of operational systems and numerous other services. Key start-ups included Tasman Express Line, Australia/NZ Orient Line, and Hong Kong Island Line.

EDUCATION

Certificate in General Management (1991)
UNIVERSITY OF AUCKLAND SCHOOL OF BUSINESS – Auckland, NZ
Strategic & Operational Finance & Accounting/Personnel Management & Labor Relations/Interpersonal Relations/Strategic Marketing & Marketing Information Systems

CERTIFICATES AND COURSES

Diploma in Psychosynthesis Counseling • Institute of Psychosynthesis (1996)
1 Year Post Graduate Studies in Conflict/Workplace Resolution, Coaching & others •
Pasadena Institute for Relationships
1 Year Course: Family Therapy & Group Dynamics • Human Development & Training Institute

PROFESSIONAL ASSOCIATIONS & COMMUNITY SERVICE

NEW ZEALAND ASSOCIATION OF COUNSELORS (1995-1998)
COORDINATOR – BIG BUDDY MENTORING PROGRAM (1997-1998)
Sponsored by NZ Government for boys aged 7-18 years. Personally set up all systems and procedures; designed and facilitated training programs, developed screening processes; liaised with schools; monitored participants progress and numerous other duties. Program still operational.

Beverley Neil - d_scriptive@powerup.com.au

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Board certified family physician with more than six years of experience, seeking an opportunity to relocate to a family practice in Houston. Currently employed as the medical director of a family practice with overall responsibility for three offices. Promoted to this position based on success in building a satellite office as a family practitioner. Graduate of The University of Texas Medical School. Completed a family practice residency at the John Peter Smith Hospital in Forth Worth.

EXPERIENCE

MEDICAL GROUP, Frederick, Maryland
2000 - Present
Medical Director
Manage all operations and medical services of this hospital-owned, single-specialty family practice with 14 providers and 63 employees at three office sites. Chaired monthly provider and weekly manager meetings.

MEDICAL GROUP, Frederick, Maryland
1998 - 2000
Family Practitioner
Opened and piloted a solo family practice satellite office. Performed stress tests, culposcopies, and endoscopies. Served as a member of the P&T Committee at Frederick Memorial Hospital. Provided full spectrum of outpatient and impatient care.

WORTH HOSPITAL, Fort Worth, Texas
1996 - 1998
Resident - Family Practice
Completed elective rotations in outpatient clinical medicine, EGD's, stress tests, and perinatology. Completed 200 deliveries and 30 Cesarean sections, a well as administering flexible sigmoidoscopies, colposcopies, EGD's, and stress tests. Received additional training in advanced life support in obstetrics (ALSO), advanced trauma life support (ATLS), advanced cardiac life support (ACLS), and neonatal advanced life support (NALS). Voted Most Outstanding Resident.

WORTH HOSPITAL, Fort Worth, Texas
1995 - 1996
Internship
Completed the ACGME approved rotating internship with rotations in surgery, obstetrics/gynecology, emergency medicine, psychiatry, internal medicine, pediatrics, ambulatory care outpatient medicine, and family practice continuity clinics.

LICENSURE

Licensed physician in Texas and Maryland
Board Certified - American Academy of Family Physicians

EDUCATION

THE UNIVERSITY OF TEXAS MEDICAL SCHOOL , Houston, Texas
1995
Doctorate, Medicine

MASSACHUSETTS INSTITUTE OF TECHNOLOGY, Cambridge, Massachusetts
1989
Bachelor of Science, Mechanical Engineering, Minor: Psychology
• Played varsity basketball all four years and served as captain from 1987 to 1989.

AFFILIATIONS

American Medical Association
American Academy of Family Physicians
Texas Medical Association

COMMUNITY SERVICE

United Way - Served as Pacesetter Chairman
St. Vincent School - Volunteer Teacher
Houston Science Fair - Volunteer Judge
1990 Economic Summit - Volunteer Manager, International Delegates Communications
Margaret Fuller House - Volunteer
Massachusetts General Hospital - Volunteer, Emergency Room
Boston Youth Day - Volunteer Counselor
St. Francis House - Pledge Class Community Chairman

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

JOB TARGET

An entry level position in a hospital, physician's office or health care related environment in the Medical Records department as a file clerk, coder, transcriptionist or a similar position.

PROFILE

A loyal, conscientious and dependable professional with a basic knowledge of medical terminology, medical transcription and medical records. Pay careful attention to detail. Have highly effective communication skills and interact well with others. A strong team member who effectively implements new procedures into work routines.

SUMMARY OF QUALIFICATIONS

* Knowledge of medical terminology, medical records and medical transcription
* Effective utilization of multi line telephone system
* Keyboarding skills
* Accounting and bookkeeping skills
* Maintaining customer files and records
* Mainframe computer skills
* Computer applications include, Microsoft Word and Word Perfect.
* Utilization of standard office equipment; computer, facsimile, copier and scanner
* Highly effective customer service and public relations skills
* Bachelor of Science Degree, Associates Degree

HIGHLIGHTS OF EXPERIENCE

* Prepare invoices utilizing computerized systems.
* Handle payments on accounts of all customers in a retail environment.
* Assumed increasing managerial responsibilities in retail environment.
* Responsible for special orders for customers in book section of retail store.
* Teaching skills in mathematics, science and elementary school subjects.

EDUCATION/TRAINING

2 courses in Medical Coding, Texit College, Lufkin, Texas and Angelina College, Lufkin, Texas (6 weeks each )
1 course in Medical Terminology, Texit College, Lufkin , Texas (6 weeks)
1 course in Medical Transcription, Texit College, Lufkin, Texas (6 weeks)
1 course in Medical Records Management, Texit College, Lufkin Texas. (6 weeks)

Texas A and M University, Texarkana, Texas
1992
Education
Teacher Certificate, Grades K-8
Courses included: English, Biology, Mathematics, History

College, Lufkin , Texas
Associate, Business Administration
Courses Included: accounting, business principles, economics and English.

Professional Development Training in computer applications for computer system.

EMPLOYMENT HISTORY

Walden Book Store, Lufkin,TX
1999 - Present
Sales Associate

Lufkin Integrated School District, Lufkin, TX
1996 - 1999
Substitute Teacher Grades K-4

Corrigan Integrated School District, Corrigan, TX
1993 - 1995
Substitute Teacher Grades K-4

PRWRA LaWanna Blount - LaWanna L. Blount, Ph.D. - Livingston, Texas, 77351 - llb@livingston.net

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Community Education Representative / General Manager / Medical Social Worker

· Offering 9 years of solid experience working with patients, family members, and staff within three hospices, a nursing home, and child protective services.
· Earned a reputation as a task master, problem solver, and troubleshooter.
· Sent to a hospice location in severe trouble to serve as a general manager, successfully increasing profit, reducing durable medical equipment (DME), pharmacy, and labor costs, and securing new contracts.
· Completed a master’s degree in social work and earned licensure as an LMSW in 1998.
· Communicated successfully with physicians, medical directors, psychiatrists, psychologists, case managers, administrators, social workers, directors of nurses, dieticians, therapists, floor nurses, nurse managers, chaplains, home health aides, patient care managers, and ambulance services, as well as attorneys and judges.

Areas of expertise include:
· Cold calling to secure new accounts
· Managing existing accounts
· Developing strategic sales plans
· Developing client relationships
· Resolving problems and minimizing complaints
· Creating strong community and healthcare referrals
· Leading sales and marketing team meetings
· Hiring and training staff
· Supervising and motivating employees
· Writing employee performance evaluations
· Assisting in regulation compliance
· Conducting in-service training presentations

EXPERIENCE

ODYSSEY HEALTHCARE – Houston, Texas
2000 to Present
General Manager – La Grange, Texas (August 2003 to Present)
Transferred to manage and turnaround all operations for this hospice office that was purchased in December 2002 and not in compliance with Odyssey standards. Managed a $2.4 million budget. Supervised 20 employees, including nursing personnel, social workers, sales and marketing staff, chaplain, volunteer coordinator, bereavement coordinator, and billing coordinator.
· Brought office into compliance very successfully by training staff and implementing policies and procedures, and 14 service standards.
· Increased profitability, reduced DME and pharmacy expenses, and decreased labor costs.
· Improved morale and decreased employee turnover rate through teambuilding, employee suggestions, staff support, “Talk to the Top” monthly discipline meetings, training, and education
· Secured 8 new nursing home and hospital contracts.
· Initiated and conducted weekly sales training workshops and accompanied sales representatives into the field to expand territory and increase market penetration, attaining referrals from under serviced areas.

Community Education Representative – Houston, Texas (July 2001 to August 2003)
Managed a territory throughout North and Northeast Houston to market and sell the services of this hospice. Accounts represented general and rehabilitation hospitals, assisted living facilities, nursing homes, home health agencies, and physician practices. Negotiated contracts for nursing homes and hospitals.
· Assigned to the Southwest Houston territory for first six months.
· Promoted to the more challenging North and Northeast territory after former representative had taken key accounts to a new company.
· Achieved as high as 200% of plan for weekly referrals.
· Grew number of accounts by 50%, establishing strong alliances with 4 physicians, and by securing contracts with the Memorial Hermann Hospital System and 6 nursing homes.
· Attained status as a CEU provider and significantly expanded the number of in-service training sessions conducted in nursing homes and hospitals.

Social Worker (October 2000 to July 2001)
Conducted psychosocial assessments of patients and family members. Trained new social workers.
· Contributed to a system where important data and physician signatures for patient medical charts was obtained and filed in a timely manner, helping maintain Medicare compliance.
· Recognized as one of the strongest employees in the office for contributions and work ethic.

CIRCLE OF LIFE HOSPICE – Austin, Texas
1999 to 2000
Social Worker
Hired specifically to help establish and grow this startup hospice group, while providing social services to patients and family members. Supervised and trained a social work intern.
· Contributed to building the census by creating a community educational outreach program that produced 5 to 6 referrals each month, which was 50% of the full-time marketing representative’s total.
· Revamped the social work assessment forms into a narrative format, providing more detailed information and reducing project time by eliminating the need to research additional information at a later date.
· Managed the bereavement program, writing and tracking correspondence to family members, as well as organizing, orchestrating, and conducting bereavement support groups.
· Trained replacement prior to leaving for position with Odyssey Healthcare.

GARDEN TERRACE HEALTH AND REHAB – Austin, Texas
1998 to 1999
Director of Social Services
Managed all social services activities to address the psychosocial needs of 130 nursing home residents, a population which had a large number of young adults with psychiatric needs. Supervised social workers and social work interns. Maintained a complaint log that provided a system to track and insure that problems were resolved. Conducted discharge planning from Medicare SNF.

CHILDREN’S PROTECTIVE SERVICES – Houston and Austin, Texas
1993 to 1995
Child Protective Specialist I & II
Managed and investigated approximately 100 cases per month of reported child abuse for this agency under the Texas Department of Protective and Regulatory Services. Promoted to a conservatorship case manager, taking over cases once children were removed from their homes and placed into foster care. Participated in the PAL Program, working with teenagers in permanent State of Texas custody.

EDUCATION AND TRAINING

SOUTHWEST TEXAS STATE UNIVERSITY – San Marcos, Texas
Master of Social Work – 1998

UNIVERSITY OF HOUSTON – MAIN CAMPUS – Houston, Texas
Bachelor of Science in Psychology – Minor in Sociology – 1993

General Manager Training – 2003
Hospice Pre-Survey Seminar – DHS – 2003
Strategic Sales Training – 2002

LICENSURE

TEXAS STATE BOARD OF SOCIAL WORK EXAMINERS – Austin, Texas
Licensed Master of Social Work – Since 1998

Sandy Hild - TheResumeDoctor@aol.com - http://www.theresumedoctor.com

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Highly-successful results-oriented healthcare executive with Masters of Public Health and Health Care Administration. Hands-on expertise in Emergency Medicine, Operations, Finance, Nursing, Strategic Planning, and Communication

PROFESSIONAL PROFILE

• Demonstrated leadership of diverse management teams focusing on aligning program goals to the mission, values, culture and strategic goals of an organization.
• Proven ability to integrate clinical quality and service quality into all aspects of operations and establish a balanced scorecard to monitor and evaluate progress and outcomes.
• Establish positive collaborative working relationships with people at all organizational levels and across organizational boundaries; experienced in working with union and non-union environments and with medical staff.
• Expertise and hands-on experience in operations; proven ability to develop, meet and exceed program and financial goals while enhancing clinical services; consistently maintain high quality of work in every area of responsibility.
• Develop and link clinical documentation practices and patient charging systems to improve practice, establish documentation standards, optimize reimbursement and meet regulatory requirements.
• Managed 4 major facility construction projects ranging in cost from $300,000 to $6 million; projects included completion of feasibility studies and sourcing of funds for the projects. Consistently followed systems thinking and change management principles to align processes and work flow focusing on desired outcomes.

CAREER EXPERIENCES

Reed and Associates, Montgomery, AL
2000 - Present
SYSTEM DIRECTOR, EMERGENCY SERVICES
Provided operational leadership and strategic planning for emergency services and urgent care programs at various healthcare system sites, e.g. St. Joseph's Hospital - 20,000 emergency visits, St. John's Hospital - 40,000 emergency visits, Woodwinds Hospital - 12,000 emergency visits and Urgent Care - 7,500 visits.
Developed emergency and urgent care business objectives focusing on the organization's strategic and financial goals to strategically develop care delivery, operations and the emergency physician group. Provided administrative oversight of several site program budgets ($6.4 million operating budget and $25.4 million in revenues) in terms of achieving program goals, standards and efficiencies.

Relevant Accomplishments:
• Developed and implemented emergency and urgent care program policies and procedures for 3 hospital-based emergency programs; ensured regulatory compliance.
• Reorganized freestanding Urgent Care program to improve clinical and service quality and reduced $300,000 loss to $30,000 profit in 12 months; operations improvement included addressing management, clinical staffing, inventory management, patient charging, and reimbursement schedule.
• Partnered with Medical Records, Business Office, Finance and Compliance to review, analyze, develop and implement a revised emergency department charge master / patient billing system and established audits to monitor compliance.

Baker Medical Group, Montgomery, AL
1998 - 2000
Administrative Director
Provided strategic planning of administrative, clinical, and operating processes to enhance quality, manage costs, and align emergency services within context of integrated care delivery system.
Developed emergency and walk-in business objectives focusing on the organization's strategic and financial goals to strategically develop care delivery, operations, and the emergency physician group.
Developed and managed several program budgets ($6 million operating budget and $11 million in revenues).
Ensured quality and regulatory standards were achieved through collaboration with emergency medical leadership and provided direction to management staff of clinical services.

Relevant Accomplishments:
• Developed emergency and walk-in / urgent care delivery system; used integrated quality approach focusing on clinical and service quality and operations improvement; partnered with medical staff leadership to achieve outcomes.
• Reduced costs through management of staffing and operations; analyzed, developed, and implemented emergency services, facility charge master, and professional fee schedule.
• Successfully established management team to effect improvements in triage, registration, diagnostic services, and image.
• Developed and launched integrated quality improvement plan to achieve ACS trauma verification, JCAHO accreditation, and HCFA validation. Supported regional entities with clinical and administrative expertise, development of physician and allied health professional recruitment strategy, and supported regulatory compliance of HCFA and JCAHO standards.
• Assumed management responsibilities for Endoscopy to address operational difficulties with respect to quality of service, labor relations and cost management.
• Led development of collaborative relationships with labor groups; integral team member of MNA contract negotiation team.

Community Healthcare Agency, Montgomery, AL
1997 - 1998
Director

Doyle Healthcare, Inc., St. Louis, MO
1995 - 1997
Senior Vice President Operations and Professional Services
Provided leadership and management of emergency trauma program and managed all aspects of the emergency care delivery system and operations.

Relevant Accomplishments:
• Developed operations and care delivery plan for $6 million emergency trauma facility; met budget constraints and facility timelines.
• Managed clinical and medical staff relations to support workflow change during transition.
• Improved consumer satisfaction (84% to 94%) in emergency services over 12 months.

Helix Hospital, Montgomery, AL
1989 - 1995
Manager, Emergency Department
Relevant Accomplishments:
• Developed emergency program within inner city hospital focused on cost effective emergency care, which included design and implementation of "fast track" program.
• Fiscal responsibility for $6.8 million in revenues, and $4.2 million in expenses. Increased operational margin 35% within 12 months and managed 42% increase of emergency visits over 5 years. Significantly increased contribution margin and managed the emergency care delivery system during a time of increase in visits and decrease in hospital inpatient beds.
• Ensured regulatory compliance to JCAHO standards, HCFA and OSHA compliance; validated by surveys.

Geo Health Clinic, St. Louis, MO
1988 - 1989
Assistant Nurse Manager
Supervised clinical staff, ensuring quality patient care was delivered. Problem-solved as needed.

Community Hospital, Independence, MO
1977 - 1988
Staff Nurse

Romanov Hospital, Cedar Rapids, IA
1976 - 1977
Clinical Nurse Manager, Emergency Services

EDUCATION

University of Alabama, Montgomery, Alabama
2000
Masters, Health Care Administration
Thesis: Reducing Urgent Care Patient Length of Stay

Coe College, Cedar Rapids, Iowa
1988
Bachelor of Arts, Business Administration

Kirkwood Community College, Cedar Rapids, IA
1976
Associate, Nursing

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HEALTHCARE EXECUTIVE
Program Development – Budget Control – Leadership & Staff Development

Dedicated Healthcare Executive with 15+ year record of progressively responsible management experience in clinical and non-clinical environments. Major contributions include successful development of new clinical programs resulting in multi-million dollar bottom line improvements. Consistently meet/exceed expectations, combining cost containment with quality improvement and customer service. Strategic thinker with reputation for inclusive management style to reach team goals.

PROFESSIONAL EXPERIENCE

BETH ISRAEL MEDICAL CENTER – New York, NY
2000 to Present
Director of Accommodations
Recruited to develop and implement 5-star customer service program for the Milstein Hospital and the Children’s Hospital. Contributed to development of the hospital’s matrix organization.
· Initiated Press-Ganey customer satisfaction survey program. Established the Accommodations Department, serving as primary contact for senior management and achieving improvements in customer satisfaction rating of 2%.
· Established first patient call center in Cardiac as single point of contact for all customer concerns. Success resulted in additional funding to expand program to Oncology, GI, NeuroSurgery, and ER. Finalized all programs within 8 months – anticipated:18 months. Hired Accommodation Managers for each clinical service line, supervising four direct reports.
· Developed and implemented long-term food service solution to remedy food plant production problem.
· Resolved non-compliance issues and achieved 90% compliance with all regulatory standards mandated by JCAHO within first year by instituting improvement plan.

KARTEL, INC. – New York, NY
2000 to 2001
Senior Account Manager - Identified and established healthcare accounts for Kartel, Inc., a $200 million system integrator providing IT solutions for Fortune 500 companies. Generated $1+ million sales increase by establishing partnerships/accounts with Cooper Medical Center; Danbury Health System; MBNA Bank; Sunoco Oil; New Jersey Performing Arts Center.

MEDICS GROUP, INC. – New York, NY
1999 to 2000
Managing Partner - Developed and implemented business plan and marketing strategies for medical billing and collections company. Developed bid proposals and managed overall goal direction.

WESTERN QUEENS COMMUNITY HOSPITAL – Long Island City, NY
1994 to 1999
Recruited by President & CEO to direct clinical and non-clinical health system operations and spearhead new programs for 550-beds, 1,500-employees community hospital (acute care and rehabilitation care). Managed $125 million budget and supervised eight direct/975 indirect reports. Board Member ‘95 to ‘99.

VP/Executive Director of Support Services
1996 to 1999
Areas of responsibility included Engineering, Parking, Security, Food Service, and Housekeeping.
VP/Executive Director of Clinical Operations
1994 to 1996
Areas of responsibility included: Radiology, Cardiology, Pharmacy, and Laboratory Services.

Program Development
· Developed 10-year comprehensive Facility Master Plan, encompassing: Rehabilitation Center, Family Health Center, Pain Management Program, Wound Care Center, Gero-Psychiatric Unit, Nursery, Skilled Nursing (sub-acute care).
Bottom Line Improvements
· Captured $1.8 million in savings within 12 months by consolidating Food Service Production & Distribution, Centralized Patient Escort, and O.R. Central Processing programs.
· Reduced ‘98 operating expense budget by $1- million through service consolidation and staff reduction.
· Achieved $2 million in savings by administering development of operating expense reduction program.
Facility Expansion & Improvements
· Resolved loss of Family Health Center accreditation issue (since 1992) due to organization’s inability to locate suitable facility. Recruited Property Manager and Architect to locate, purchase, and design space.
· Managed vendor selection, negotiations, and project coordination. Completed project under budget.
· Acquired Skilled Nursing Home Facility; completed project $1 million under $3.5 million budget.
· Facilitated various complex renovations (i.e. 30,000 sq. ft. Family Practice Center).

KINGS COUNTY HOSPITAL CENTER – Brooklyn, NY
1991 to 1994
Senior Associate Director II of Surgery
Recruited by Executive Director of Patient Care to oversee all Surgical Services and direct the Operating Room for Municipal Trauma Center, licensed for 1,200 beds (600 operational). Areas of clinical responsibility included: PACU, Cytology, NeuroSurgery, Neurology.
· Delivered 23% OR utilization improvement and equipment conflict reduction by reducing first case delays and through implementation of computerized OR scheduling and inventory system.
· Transitioned cost center (prior OR inefficiency) into profit center by consolidating OR rooms and redeploying staff to open Vascular Surgery Lab Program.

MOUNT SINAI HOSPITAL - New York, NY
1990-1991
Assistant Director Operating Room Support Service
NEW YORK STATE COLLEGE HOSPITAL – New York, NY
1989-1990
Divisional Support Services Coordinator
NEW YORK PRESBYTERIAN HOSPITAL - New York, NY
1979-1989
Director of Transportation/Unit Manager

EDUCATION

M.S. in Health Service Management and Policy
Graduation anticipated 12/2004
New York University – New York, NY
B.A. in Biology and Chemistry - 1989
Lehman College - New York, NY

Ilona Vanderwoude - ilona@CareerBranches.com - http://www.CareerBranches.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

HEALTHCARE professional with 13 years of nursing and supervisory/management experience. Solid knowledge of comprehensive nursing care procedures and excellent direct patient care skills. Reputation as a self-directed professional with superior problem solving, communication, and management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the Quality of Patient Care.

• Caseload Supervision • COBRA/Regulatory Standards
• Public Health Administration • Direct Patient Care (Long Term/Continuity)
• Cost Controls/Effectiveness • Policy and Procedures Development
• Records Control/Progress Reports • Patient and Family Communications
• Employee and Physician Relations • Third Party Administration
• Risk Assessment Management • Project Coordination/Management

SELECTED ACCOMPLISHMENTS

• Instrumental in the accreditation process for membership in the American Association of Retirement Continuing Care. Assisted administrative effort and evaluated criteria, which directly aided facility in meeting the standards for accreditation.
• Generated the highest percentage reimbursement rate (ranked #3 out of 14) for medical assistance by conducting proper caseload management. Liaison directly accountable to physicians (and patients) for overseeing accuracy of case history reports.
• Designed in-house training manual for RNAC position and updated to current federal and state government requirements. Developed nursing protocols (flow sheets and assessment tools) that assisted staff in improving productivity and expediting patient care procedures.

CAREER PROGRESSION

Manning House, Pittsburgh, PA
1998 - Present
Registered Nurse Assessment Coordinator
Coordinator for 61 patients in the Skilled Nursing Unit. Responsible for all the case management and financial assessments in the nursing, dietary, therapy and social activities of patient care. Foster relationships with geriatric patients and their families. Assess implemented prescription medications for residents; suggest changes for care.

Baker Retirement Community, Pittsburgh, PA
1992 - 1998
Assistant Director of Nursing/Floor Supervisor
Acted as charge nurse; oversaw all nursing functions/activities, supervised 30 full-time staff members. Alleviated pressures caused by staffing shortages; directly responsible for low turnover rate of skilled nursing unit. Maintained quality control standards and unit achieved "perfect rating" status during state regulated inspections.

Bradford Nursing Associates, Pittsburgh, PA
1991 - 1992
Licensed Practical Nurse
Provided skilled nursing care to patients on a 20-bed sub-acute unit. Assessed skilled nursing procedures (tube feedings, peripheral intravenous therapy, venipunctures). Performed and taught paraplegic and quadriplegic care; performed peritoneal dialysis and ostomy care. Managed ventilator and tracheotomy care.

EMPLOYMENT HONORS

• Outstanding service and work ethic award in the "110 Club" (1996 and 1997).

• Special training in Wound Care by The Nursing/Rehabilitation Center at The Graduate Hospital, Philadelphia (1992).

EDUCATION

Farmington Community College
1993
A.A.S., Nursing

St. Elizabeth College
1992
B.S., Biology/Psychology

Certifications
• Practical Nursing - Farmington Community College - 1992
• Nursing Assistant - County Geriatric Center - 1991
• Critical Care - Lehigh Valley Hospital - 1995
• R.N. Preceptor (ICU/CCU) * - Montgomery Hospital - 1997
• Nursing Home Administration ** - Institute for Continuing Education/Research - 2001

* Received Certification for CPR Interventions and IV Therapy
** Currently attending a 120-Hour Course for Certification

PROFESSIONAL MEMBERSHIPS

Pennsylvania Association for Nursing Home Administrators
Pennsylvania Association of Nurse Assessment Coordinators

PRWRA Darlene Dassy - Darlene's Dynamic Resumes - darlene@attractiveresumes.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LICENSED PRACTICAL NURSE

• People-oriented self-starter; notable communication and customer service skills. Strong work ethic and clinical skills. Proficient in medical terminology, processes and equipment use. As member of interdisciplinary team, strive to provide continuum of best possible care, keeping needs of patients foremost in mind.
• Keen interpersonal skills and friendly personality. Readily establish rapport and sense of trust with patients of various ages, cultures, and socio-economic backgrounds as well as with peers, physicians and support personnel.
• Valued team member. Service-oriented; enjoy helping and supporting others. Conscientious and steady. Entrusted with confidential information.
• Noteworthy administrative skills. Flexible to changing priorities. Able to identify and resolve problems using available resources. Commended for strong organizational skills.
• Knowledgeable in physician's office tasks, i.e., intake of histories, phlebotomy, EKG, vitals, injections and medical lab procedures. Able to assist physician with medical procedures and perform office functions: answer phones, schedule appointments, update charts, etc.

PROFESSIONAL EMPLOYMENT

Hopkins Care Center, Harrisville, Pennsylvania
2002 - Present
LICENSED PRACTICAL NURSE (LPN)
• Provide nursing care in assigned area to meet identified patient outcomes. Utilize recognized nursing techniques, procedures and established standards as outlined within the scope of practical nursing and under the direction of a registered nurse.
• Operate medical equipment such as: G-tube pump, suction machine, O2 concentrator, nebulizers, pulse oximetry, Hoyer lift.

K.C. Nursing, Harrisville, Pennsylvania
2001 - 2002
HOME HEALTH AIDE / LPN
• Established good rapport and assisted with all aspects of daily living for homebound patients. Monitored vital signs, assessed change in status, passed medications, provided personal care and changed non-sterile dressings.
• Utilized assessment skills to identify changes in patient's status and communicated observations to medical personnel.

Superior Inn, Harrisville, Pennsylvania
1996 - 2001
RESIDENT AIDE / MED TECH
• Competently provided comprehensive services for residents and assisted with tasks of daily living. Operated O2 concentrator and nebulizers. Courteously answered telephone.
• Followed established procedures to maintain safe, secure and healthy work environment.

EDUCATION / CERTIFICATION

Milltown County Career Center, Milltown, Pennsylvania
2001
Licensed Practical Nurse (LPN)
Anatomy • Physiology • Mental Health • Medical/Surgical
Certified to work as LPN in Commonwealth of Pennsylvania

CAREER STRENGTHS

Results of personality and skills testing reveal strengths in:
Skilled Technology • Skilled Services • Clerical

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Massage Therapist

People-oriented therapist with experience in different surroundings and challenging environments seeking a position with a reputable establishment. Interested in continued progressive movement, knowledge and education in the therapeutic field. Also possess extensive knowledge in various areas of administration.

Summary of Qualifications and Area of Expertise

· Establish rapport with patients and clients
· Extensive knowledge in Swedish, deep tissue (neuromuscular), and trigger work massage.
· Plan, administer, and direct operation of client health rehabilitation therapy.

Professional Highlights

Massage Therapist
2003 to Present
Dr. Sam Sterling, Chiropractic Physician
Royal Palm Beach, FL
· Performed therapy on individuals involved in auto accidents, workers’ compensation injuries, and those in need of massage to address muscular complaints.
· Performed specialized therapy including deep tissue (neuromuscular), trigger work, and general Swedish massage incorporating heat, ice, and essential oils where indicated.
· Consulted with medical and professional staff of other departments and personnel from associated health care fields to plan and coordinate joint patient and management objectives.
· Conducted staff conferences and plans training programs to maintain proficiency of therapy techniques and use of new methods and equipment to meet patients’ needs.

Massage Therapist
2004 to Present
Comprehensive Pain Care of South Florida
Royal Palm Beach, FL
· Performed therapy on individuals recovering from surgery or acute pain involvement utilizing Swedish, deep tissue and trigger work while incorporating heat, ice and essential oils where indicated.
· Performed patient/client evaluation by applying S.O.A.P. Application and Principle.
.
Subjective evaluation.
Objective reviews of patient care and needs
Assessment.
Plan of action and implementation of care.

Community Involvement

Facilitator of Woman Support Group at New Community Church for over two years

Education

SNI School of Massage & Allied Therapies
2002
Massage License No. MA73892
Lake Worth, FL
· Hundreds of hours devoted to professional development through attendance at short courses, conferences, and workshops

Professional Affiliations

Florida State Message Therapy Association (FSMTA). Active Member since 2002

Marie L. Cajuste - mcajuste@cv-xpress.com - http://www.cv-Xpress.com

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER OBJECTIVE

To obtain a position as a Medical Assistant with emphasis on patient interaction and preparation. This position should allow for continued on the job training and education along with room for advancement.

EDUCATION

National Institute of Technology, Cross Lanes, WV
2003
Medical Business Clinical Specialist
• 99.92 Overall GPA
• Exemplary Attendance

South Charleston High School, South Charleston, WV
2002
H.S. Diploma
• 4.0 GPA
• Honor Society

EXTERNSHIP

Dr. Smith, Charleston, WV
2003 - 2003
Medical Assistant
• Observed all aspects of daily activity in a physician's office
• Prepared patients for meeting with the doctor
• Filed charts
• Took blood pressure, weight, and temperatures of incoming patients

APPLIED SKILLS

Clerical Clinical
• Medical Terminology • Injections
• Appointment Scheduling • Venipunctures
• Insurance Billing and Coding • Blood Pressure
• Typing 45 WPM • Vitals
• WordPerfect • Sterile Techniques
• Microsoft Word 97 & 2000 • Autoclave
• Medical Manager • Positioning and Draping
• Collections • Urinalysis

CERTIFICATIONS

Nationally Registered Certified Medical Assistant
First Aid Certified
CPR Certified

PRWRA Sara Telisko - National Institute of Technology - 5514 Big Tyler Road - Cross Lanes, WV 25313 - 304.776.6290 - stelisko@cci.edu - http://www.cci.edu

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY OF QUALIFICATIONS

Equipment Repair • Customer Service • CDL • Security • Restaurant
• Hardworking, self-motivated individual with proven record of responsibility and time management skills. Established reputation for highly reliable and efficient service; consistently meet deadlines.
• Apply sound judgment to identify and resolve problems. Capable hands-on worker in installation or repair of equipment. Mechanically inclined, meticulous and patient.
• Strong in assuming responsibilities and providing leadership. Able to motivate others to achieve goals. Excel as a team player. Exceptional interpersonal aptitude; readily establish rapport with people from diverse backgrounds and at all professional levels.
• Service-oriented driver with distinguished safety record. Dedicated employee with strong work ethic and noteworthy attendance record. Detail-oriented in all aspects of material handling and inventory control.
• Excellent organizational skills; able to learn new skills rapidly; flexible to changing priorities. Capably follow orders to complete assignments. Train co-workers.
• Achieved awards for consistently providing superior customer service.

EMPLOYMENT HISTORY

Healthcare Solutions, Silverton, Pennsylvania
1997 - Present
MEDICAL EQUIPMENT TECHNICIAN

Holiday Inn, West Monroe, Pennsylvania
1993 - 1997
LINE BANQUET SUPERVISOR

Villa Arena / Don Poncho, Silverton, Pennsylvania
1989 - 1992
LINE SUPERVISOR

Revel Security Firm, Washington, D.C.
1987 - 1989
SECURITY GUARD SUPERVISOR

EDUCATION / TRAINING

Trained and authorized to perform Factory Authorized Service on:
Respironics® PLV® 100-102 and 102b Portable Volume Ventilator, 2002
Millennium, Oxygen Concentrator, 2002
Respironics® Great Performers® Family (Solo®. REMstar®, Aria®, Virtuoso®, etc.), 2000
Mallinckrodt, Companion Liquid Oxygen Systems, 2000
Invacare, Home Oxygen & Aerosol Systems, 2001
Pride-Lift Chairs/Scooters

Potomac Job Corps Center, Washington, D.C.
Security Administration

Findley Senior High School , Findley, Pennsylvania
Graduate

PERSONAL SUMMARY

Dependable • Punctual • Accurate • Results-oriented • Highly Motivated • Professional Attitude

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Candace Catello
3500 Spur Avenue, San Antonio, TX 75201 / Tel# (817) 555-1215 Email: ccatello@myisp.com

Medical Technician

SUMMARY

Technical medical professional with over 10 years experience providing medical services in emergency response settings and operating rooms. Experienced in operating room procedures, including preparation and maintenance of medical instruments. Recognized for the ability to remain calm in crisis situations. Continually maintain thorough knowledge of medical technology by obtaining professional certifications and attending technical training sessions.

AREAS OF EXPERTISE

· Operating Room Instrumentation
· Sterile Procedures
· Emergency Response
· First Aid and Lifesaving
· Hospital Procedures
· Emergency Burn Treatment
· Crisis Management
· Instrument Maintenance

PROFESSIONAL EXPERIENCE

RAYBURN MEMORIAL HOSPITAL, San Antonio, TX
1999 – Present
Medical Technician
Prepared and maintained operating room instruments and supplies required for all surgeries. Coordinated with OR staff to verify exact instruments needed. Thoroughly decontaminated, cleaned, sorted, and scoped instruments after surgical procedures.
· Carefully scoped instrument trays and setup surgical equipment to meet OR Nurse specifications.
· Developed a formal checklist to guide preparation of instrument trays, L&D trays, and cardiac cathlab for out patient surgeries.
· Ordered and distributed surgical supplies to guarantee adequate supply for operations.
· Ensured sterile conditions by autoclaving and gas sterilizing all trays.

FIRSTALERT EMERGENCY RESPONSE TEAM, Dallas, TX
1996 - 1999
Emergency Medical Technician
Provided emergency response to 911 calls, including traffic accidents, domestic violence, fires, explosions, accidents, and serious sudden illnesses. Provided first aid for body trauma while remaining alert to psychological conditions and effects. Remained calm in dangerous or crisis situations.
· Developed specialty in emergency treatment of burn victims, resulting in 24% fewer victims requiring skin grafts and plastic surgery.
· Established personal rapport with traumatized patients to provide comfort while administering emergency treatment.
· Devised a memory aid to create a mental map of the most frequented neighborhoods. Taught the technique to several colleagues, decreasing their average response time by 5 minutes.
· Applied experience with hospital procedure to ensure readiness of ER staff.

US NAVY
1992 - 1996
Medical Assistant
Assisted medical personnel in the planning, evaluation and delivery of patient care including inpatient care, outpatient care, emergency services, and disaster preparedness. Provided medical technician support for over 2,500 adult and pediatric patients per month. Oversaw $68,000 of medical supplies and equipment; controlled and coordinated clinic requirements.
· Created and maintained provider schedules utilizing Composite Health Care System.
· Assisted in the creation, revision, and implementation of operating instructions, policies, and job descriptions to maintain consistent quality.
· Assisted in the care and treatment of allergy patients, by administering tests and immunizations.
· Maintained medical records, receiving commendations for thoroughness and accuracy in completion of reports and patient documentation.

CENTRAL TEXAS STATE COLLEGE, Waco, Texas
1988 - 1992
Lifeguard
Maintained close attention to all activity in the swimming pool area, anticipating hazardous situations and reacting calmly to emergencies. Provided emergency treatment using standard lifesaving procedures. Maintained cleanliness and safety of pool area.
· Conducted water safety classes to encourage safe behavior for beginning swimmers.
· Trained new lifeguards to use a continuous scan technique to react 20% faster to events.
· Redesigned lifeguard activity reports to highlight priority issues for management attention.
· Received Lifeguard of the Year award for two consecutive years.

EDUCATION AND TRAINING

Bachelor of Science in Nursing, 1992
Central Texas State College, Waco, Texas

Medical Assistant Specialist, 1993
US Navy Medical Technician School

CERTIFICATIONS

Certified Sterile Processing & Distribution Technician
2002
Registered Emergency Medical Technician
1996
Certified Nurse Assistant
1992
CPR Certified
1988
Certified Lifeguard
1987

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS

EXECUTIVE ADMINISTRATOR qualified for senior level management opportunities within an assisted living or retirement community organization. Strengths include planning, development and visionary leadership. Highlights include:

• Market driven executive with 25 years' experience in residential care/health care including areas of building and grounds management, facility restoration, budget preparation and control, personnel/employee relations, recruiting, foodservice management, and customer service.

• Independent problem solver with ability to assist and resolve specific client concerns to everyone's satisfaction.

• Skilled communicator who consistently motivates staff to provide total quality service to clients.

PROFESSIONAL EXPERIENCE

Community Center, New York, NY
1999 - Present
ADMINISTRATOR
Managed skilled nursing facility with $5.5 million in annual revenue. Oversaw $4 million annual budget, 200+ member staff, overall resident care, all business functions, and facility management. Secured Department of Health approval.
• Increased annual resident revenue through additional admissions by securing Medicare certification for entire facility.
• Spearheaded large collection effort on delinquent accounts; reduced average outstanding receivables from 80 to 62 days.
• Reduced monthly nursing temporary help expenses from $80K to $20K through intensive recruiting efforts and by providing in-house training for certified nursing assistant candidates.
• Led first facility remodeling project in 25 years by allocating $25K in funds towards refurbishing and improvement of residential areas.

Gould Retirement Home, Inc., New York, NY
1989 - 1999
EXECUTIVE DIRECTOR
Supervised retirement community with over $5 million in annual revenue. Managed all organizational operations, facility and service marketing efforts, financial management, strategic planning, and major restoration project supervision.
• Managed $3 million renovation of upscale facility, ensuring state and local building code compliance.
• Coordinated architectural efforts, doubling facility's resident capacity.
• Doubled home's revenue stream while holding expense increases to 25% through careful financial planning and operations management.
• Developed and implemented private pay revenue system by replacing facility's long-time contract to with more financially sound monthly rental system.

NorCal Healthcare, Inc., Sacramento, CA
1985 - 1989
ADMINISTRATOR
Directed business operations of hospital and health system with over $5 million in annual revenue. Managed acute care hospital, MD/DO office practice, and home health care service, recruited physicians, and bolstered publicity efforts for pain treatment program throughout California.
• Rejuvenated operations to salvage hospital and health system from bankruptcy.
• Increased outpatient revenue by approximately 80% through establishment of pain management program servicing patients in California.
• Resolved serious cash flow problem by leading three-month employee wage reduction program, restoring lost wages at end following establishment of permanent solutions.
• Improved marketing efforts, increasing visibility of facility and services.

Baptist Hospital and Health Systems, Denver, CO
1984 - 1985
VICE PRESIDENT/ADMINISTRATOR

Community General Hospital, Cincinnati, OH
1977 - 1984
ASSISTANT ADMINISTRATOR

EDUCATION

Boston College, Boston, MA
1977
M.B.A., Hospital and Health Services Administration

American College of Hospitals, South Bend, IN
1989
B.S., Business Administration

Licenses
Nursing Home Administrator's License

AFFILIATIONS

Member, New York Extended Care Federation, 1999 - 2002
Member, New York Association of Services for the Aging, 1989 - 1999
Member, American College of Hospital Administrators , 1979 - 1989

ADDITIONAL DATA

Member, State Chamber of Commerce - 2001-present
Member, Beta Gamma Sigma (Business School Honor Society) - 1975-present

PRWRA Patricia Traina - The Resume Writer - E-mail: sales@sumewriter.com - http://www.theresumewriter.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

GRADUATE
NUTRITIONIST • RESEARCH & DEVELOPMENT ~ FOOD SCIENCES

Science graduate distinguished from peers through a history of ‘real world’ cross-industry experiences. Extensive IT background has honed strengths in finding solutions, applying a customer service focus to challenges, prioritizing demanding workflows, and meeting deadlines. Internship with a prominent flavor-development company heightened sensory skills and elevated proficiencies in acclimatizing to changing workplaces, priorities, and programs. A mature and tenacious worker with a meticulous approach to detail, “outside the square” thinking, and creative flair.

Comprehensively trained in:
Ÿ Product Development
Ÿ Food Research
Ÿ Meal Design & Management
Ÿ Nutrition Education Techniques
Ÿ Flavor Applications
Ÿ Food Composition
Ÿ Experimental Food Science
Ÿ Elements of Chemistry
Ÿ Nutrition in the Lifecycle
Ÿ Nutrition
Ÿ Sensory Evaluation
Ÿ Food Composition & Scientific Preparation
Ÿ Organic Chemistry

EDUCATION | TRAINING

Bachelor of Science (Food & Nutrition)
Majors: Human Ecology, Food & Nutrition
Graduated Magna Cum Laude
Montclair State University, USA (2003)

French Regional Cuisine
Le Cordon Bleu, Paris, France (2003)

Microsoft Certified Systems Engineer,
Educom, Melbourne, Australia (1999)

ACADEMIC SHOWCASE

Examples of academic projects, challenges, and team work that support career goals

Research Project: “How Diets correlate body image in teenagers”
Personal Contribution: Research and Class Presentation
Partnered with peers in a team of three to produce a research paper within stringent time constraints. Overcame conflicting schedules threatening the deadline by collaboratively setting strategic and realistic goals for work completion, and exploiting internet-messaging technologies for progressive communications. Successfully delivered project on time, to deadline.

Research Project: Human Ecology
Personal Contribution: PowerPoint presentations, research, class address
Key participant in team of three assigned to research and identify the major changes to human ecology over the past 50-years. Conflicting team dynamics and a diversity of personal views were united through diplomatic communications and re-clarification of primary issues. Personally produced all PowerPoint presentations supporting research findings, and contributed to the class address.

Education Project: Nutrition Education Techniques
Personal Contribution: Group training/education, self-evaluation, learning aids
Solo project presenting nutritional information to a “real life” group of adult learners. Adapted presentation techniques to encompass sensory learning by introducing fresh fruit to the classroom experience, launching Wordsearch interactive activities, and designing colorful posters that reinforced the benefits of effective daily nutrition. Surveyed responses demonstrated that despite the group’s outward skepticism, all members absorbed the information presented.

RELEVANT INDUSTRY EXPERIENCE

HARMEN & REIMER, NJ, USA
2001-2002
Food Technologist Internship—Sweet Flavor Applications
Reported to: Senior Food Scientist • Clients included: M&M Mars, Nestlé, Glaxo Smith Kline, Pepsi
Summary: International flavor and fragrance company developing products spanning confectionary, coated cereals, flavored yoghurt, granola bars, ice cream, baked goods, and over-the-counter medications.
Outpaced student peers by securing a sought-after internship supporting three senior scientists in the sweet development laboratory. Utilizing a range of natural and synthetic flavor enhancers, produced sample ranges that met each client’s brief for exceeding customers’ taste preferences.
· Met the pressures of devising creative, fresh ideas for clients in this highly competitive industry. Researched existing markets and extended ideas that ensured new products were bold and unique.
· Prioritized own workflows, juggling a diversity of special projects daily for client-tasting or consumer panel evaluations.
· Transitioned from “fresh” recruit to a seasoned performer, working autonomously without scrutiny. Recognized during performance appraisals for attention to detail and distinctively creative approach.
· Contributed to pyramid testing of three product samples via computerized consumer testing.

OTHER EXPERIENCE

POWER PLACEMENTS, London, UK
2000
Temporary Contractor
Rapidly acquired reputation as a competent, adaptable contractor, flexible to the needs of diverse workplaces and personalities. Offered superior administrative and computer services to prominent London-based legal, accounting and investment firms.

ADVANCED BARCODE SOLUTIONS, Melbourne Australia
1999
Technical Support /Trainer (contract)
Short-term contract role offering expert telephone and on-site technical support and end-user training. Configured computer hardware and software and presented informal one-on-one and group training sessions to lessen each client’s dependence on first-level support mechanisms.

DEPARTMENT OF HUMAN SERVICES, Melbourne Australia
1999
Technical Support / NT Support
Mobile technical support specialist. Installed and troubleshot hardware and software issues onsite, and provided new user education and desktop support for networks, Windows platforms, and Lotus Notes.

AUSTRALIA POST, Melbourne Australia
1998-1999
IT Helpdesk
High-pressure role assuring continuity of computer operations by resolving end-user hardware and software issues via remote dialup, telephone/onsite support, and advanced technical training.

TECHNOLOGY SKILLSET

Microsoft Office Professional, Internet, email, Windows NT
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com
Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Consulting nutritionist, registered and licensed dietitian, and certified diabetes educator who has been in private practice for more than 20 years, specializing in medical nutrition therapy, program planning, and patient education.

MAJOR ACCOMPLISHMENTS

• · Counselor on adult and adolescent weight management, reactive hypoglycemia, kidney and gastrointestinal disease, diabetes, substance abuse, eating disorders, and hyperlipidemias (cardiac care).
· Featured speaker at local, state, and national dietetic meetings, cardiac support groups, diabetes seminars and support groups, health organizations, women,s groups, and church groups.
- Speaker at the Diabetes Health Conference in Mexico
· Editor and publisher of XYZ Nutrition Magazine.
· Teacher of numerous classes and demonstrations.
· Forerunner in utilizing computers for nutrition assessment, meal planning, and recipe analysis (designed a state-of-the-art computerized system that enhances patient assessment and program development).
· Co-coordinator of the Nutrition and Fitness Exposition.
· Product research, evaluation, and testing experience has included concept and product development, prototype evaluation, comparative product evaluation, sensory evaluation, energy utilizing studies, standards development, packaging and label directions, quality control, and troubleshooting.
· Extensive experience in media and public relations has included brochure development, consumer affairs, writing articles for the print media, nutrition liaison, public speaking, special event planning, and serving as a spokesperson.
· Management experience has involved recruiting, screening, staffing, training, and retaining qualified employees.

PROFESSIONAL CREDENTIALS

Certified Diabetes Educator - American Association of Diabetes Educators
Licensed Dietitian - Texas
Registered Dietitian - Commission on Dietetic Registration, American Dietetic Association

EDUCATION

College Misericordia
Bachelor of Science, Nutrition and Dietetics
Enter any specific classes, seminars, awards, honors, campus involvement and relevant activities.

Presbyterian-University of Pennsylvania Medical Center
Bachelor of Science, Nutrition and Dietetics
Continuing Education: A three-year, pre-planned professional training program that led to registered dietitian certification.

CONSULTING

SFB Nutrition Associates, Houston, Texas
Nutritionist , 1981 - Present
Develop nutrition and behavior modification techniques for clients on an individual or group basis. This includes providing consultation services, performing analytical assessments, and developing results-oriented treatment, management, and maintenance plans. Plan, prepare, and present topics for public speaking engagements before clinical, corporate, and educational groups, such as Eating for the Health of It, an 8-week weight management program. Recruit, train, and coordinate administrative and professional staff. Provide consulting services to restaurants and food manufacturers.

Major clients include:

Medical Center
· Provide medical nutrition therapy, diabetes education, and self-management training to clinical research subjects and referrals. Act as a nutritional consultant to medical staff.

General Hospital - Outpatient Dialysis Unit
· Provide medical nutrition therapy to dialysis patients, provide inservices to center staff, and act as a consultant to the medical staff.

Medical Clinic
· Provide medical nutrition therapy, diabetes education, and self-management training to patients of the Diagnostic Clinic. Act as a nutrition consultant to medical staff.

ABC Health Management
· Prepared and presented topics for employee wellness sessions, promoting positive nutrition, fitness, and wellness under the auspices of a multidisciplinary corporate program.

Dietetics Department - The Hospital, Houston, Texas
Assistant Director
Accountable for quality-assured administrative and clinical aspects of food service operations. Served as consultant to medical and nursing staff on routine, priority, and special nutrition plans. Conducted individual and group patient education and inservice training sessions.

Dietetics and Food Service
Director

Presbyterian University of Pennsylvania Medical Center
Clinical Dietitian

Pennsylvania Hospital
Clinical and Administrative Dietitian

AFFILIATIONS

American Dietetic Association
American Diabetes Association
American Association of Diabetes Educators
Texas Dietetic Association

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

GRADUATE
NUTRITIONIST • RESEARCH & DEVELOPMENT ~ FOOD SCIENCES

Science graduate distinguished from peers through a history of ‘real world’ cross-industry experiences. Extensive IT background has honed strengths in finding solutions, applying a customer service focus to challenges, prioritizing demanding workflows, and meeting deadlines. Internship with a prominent flavor-development company heightened sensory skills and elevated proficiencies in acclimatizing to changing workplaces, priorities, and programs. A mature and tenacious worker with a meticulous approach to detail, “outside the square” thinking, and creative flair.

Comprehensively trained in:
Ÿ Product Development
Ÿ Food Research
Ÿ Meal Design & Management
Ÿ Nutrition Education Techniques
Ÿ Flavor Applications
Ÿ Food Composition
Ÿ Experimental Food Science
Ÿ Elements of Chemistry
Ÿ Nutrition in the Lifecycle
Ÿ Nutrition
Ÿ Sensory Evaluation
Ÿ Food Composition & Scientific Preparation
Ÿ Organic Chemistry

EDUCATION | TRAINING

Bachelor of Science (Food & Nutrition)
Majors: Human Ecology, Food & Nutrition
Graduated Magna Cum Laude
Montclair State University, USA (2003)

French Regional Cuisine
Le Cordon Bleu, Paris, France (2003)

Microsoft Certified Systems Engineer,
Educom, Melbourne, Australia (1999)

ACADEMIC SHOWCASE

Examples of academic projects, challenges, and team work that support career goals

Research Project: “How Diets correlate body image in teenagers”
Personal Contribution: Research and Class Presentation
Partnered with peers in a team of three to produce a research paper within stringent time constraints. Overcame conflicting schedules threatening the deadline by collaboratively setting strategic and realistic goals for work completion, and exploiting internet-messaging technologies for progressive communications. Successfully delivered project on time, to deadline.

Research Project: Human Ecology
Personal Contribution: PowerPoint presentations, research, class address
Key participant in team of three assigned to research and identify the major changes to human ecology over the past 50-years. Conflicting team dynamics and a diversity of personal views were united through diplomatic communications and re-clarification of primary issues. Personally produced all PowerPoint presentations supporting research findings, and contributed to the class address.

Education Project: Nutrition Education Techniques
Personal Contribution: Group training/education, self-evaluation, learning aids
Solo project presenting nutritional information to a “real life” group of adult learners. Adapted presentation techniques to encompass sensory learning by introducing fresh fruit to the classroom experience, launching Wordsearch interactive activities, and designing colorful posters that reinforced the benefits of effective daily nutrition. Surveyed responses demonstrated that despite the group’s outward skepticism, all members absorbed the information presented.

RELEVANT INDUSTRY EXPERIENCE

HARMEN & REIMER, NJ, USA
2001-2002
Food Technologist Internship—Sweet Flavor Applications
Reported to: Senior Food Scientist • Clients included: M&M Mars, Nestlé, Glaxo Smith Kline, Pepsi
Summary: International flavor and fragrance company developing products spanning confectionary, coated cereals, flavored yoghurt, granola bars, ice cream, baked goods, and over-the-counter medications.
Outpaced student peers by securing a sought-after internship supporting three senior scientists in the sweet development laboratory. Utilizing a range of natural and synthetic flavor enhancers, produced sample ranges that met each client’s brief for exceeding customers’ taste preferences.
· Met the pressures of devising creative, fresh ideas for clients in this highly competitive industry. Researched existing markets and extended ideas that ensured new products were bold and unique.
· Prioritized own workflows, juggling a diversity of special projects daily for client-tasting or consumer panel evaluations.
· Transitioned from “fresh” recruit to a seasoned performer, working autonomously without scrutiny. Recognized during performance appraisals for attention to detail and distinctively creative approach.
· Contributed to pyramid testing of three product samples via computerized consumer testing.

OTHER EXPERIENCE

POWER PLACEMENTS, London, UK
2000
Temporary Contractor
Rapidly acquired reputation as a competent, adaptable contractor, flexible to the needs of diverse workplaces and personalities. Offered superior administrative and computer services to prominent London-based legal, accounting and investment firms.

ADVANCED BARCODE SOLUTIONS, Melbourne Australia
1999
Technical Support /Trainer (contract)
Short-term contract role offering expert telephone and on-site technical support and end-user training. Configured computer hardware and software and presented informal one-on-one and group training sessions to lessen each client’s dependence on first-level support mechanisms.

DEPARTMENT OF HUMAN SERVICES, Melbourne Australia
1999
Technical Support / NT Support
Mobile technical support specialist. Installed and troubleshot hardware and software issues onsite, and provided new user education and desktop support for networks, Windows platforms, and Lotus Notes.

AUSTRALIA POST, Melbourne Australia
1998-1999
IT Helpdesk
High-pressure role assuring continuity of computer operations by resolving end-user hardware and software issues via remote dialup, telephone/onsite support, and advanced technical training.

TECHNOLOGY SKILLSET

Microsoft Office Professional, Internet, email, Windows NT
PRWRA
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

A Community or Clinical Nutritionist position to provide quality services and counseling to individuals and groups on nutritional practices designed to prevent disease and promote good health.

QUALIFICATIONS

Possess a wealth of experience in all areas of the WIC (Women, Infant, Children), able to implement, restructure, and revive failing WIC sites. Increased recertification rates from 43.15% to 66.66%, breast feeding rate increased by 46.1% and the issuance of non-contract formula decreased from 36% to 5.86%. Train WIC staff in routine procedures. Additional abilities include:
• Coordinate the issuing of food vouchers and control their proper use.
• Oversee the acquisition, storage and distribution of supplies and equipment.
• Establish and control projects, plans, and budgets.
• Assist in screening of participants for eligibility according to federal guidelines.
• Maintain a cooperative relationship with agencies in the nutritional program.
• Direct and conduct hearings for recipients threatened with termination or discontinuance of the WIC program.
• A knowledgeable EDS end user able to provide a vast amount of functional information.
• Warm outgoing personality encourages positive interaction with vendors.
• A team player able to manage caseloads in accordance with the WIC program management plan.

WORK EXPERIENCE

WIC Administration, West Orange, New Jersey
1995 - Present
Program Director
• Plan, organize, direct and supervise six (6) WIC clinics and their operations.
• Develop and implement programs that maximize service for participants.
• Train, assign and supervise staff to provide high quality services.
• Supervise acquisition, storage and distribution of supplies and equipment.
• Prepare reports and maintain fiscal records.
• Write grant proposals.

WIC Administration, West Orange, New Jersey
1993 - 1995
Manager
• Trained and supervised nutritional staff.
• Supervised staff coverage at all satellite sites.
• Provided in-service training for in-kind dieticians.
• Managed Outreach Project.
• Performed public health nutritionist duties.

WIC Administration, West Orange, New Jersey
1989 - 1993
Clinical Public Health Nutritionist
• Assessed nutritional needs of pregnant women, infants, and children.
• Established and implemented nutritional care plans.
• Recommended a variety of food packages.
• Provided appropriate nutrition education to participants.

North Oak General Hospital, West Orange, New Jersey
1987 - 1989
Food Service Supervisor
• Recruited, trained and supervised staff.
• Assisted in purchasing food items and controlling inventory.
• Established and implemented sanitation guidelines.

RELATED ACTIVITIES

Recognized by the State of New Jersey with Award of Recognition for the Dedication and Understanding of the WIC Administration.

Youth & Family Development Corporation, West Orange, New Jersey
1995 - 1996
Nutrition Consultant
• Planned four week cycle menus for preschool children in Head Start program to meet USDA guidelines.
• Trained staff in portion sizes, measuring, and sanitation.
• Conducted "How School Children Eat." workshops for parents and teachers.

Martins Business Institute, West Orange, New Jersey
1994 - 1997
Nutrition Teacher for Health Aides
Courses included Food Preparation, Methods of Cookery, Safety in the Home, Shopping.

EDUCATION

College of St. Elizabeth, Middletown, New Jersey
Approved Preprofessional Practice Program (AP4)

University of Stamford, Stamford, Connecticut
M.S., Nutrition

Rogers University, Newton, New Jersey
B.S., Human Nutrition and Foods

PRWRA Anne Kramer - Alpha Bits - Virginia Beach, VA 23455 - akramer@kiscomputers.net

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS PROFILE

Solo Practitioner and Independent Contractor specializing in workplace health issues related to Workers' Compensation claims. Extensive knowledge of medical diagnostic and patient care services, providing medical expertise and consultation in various settings, including industrial/manufacturing, health care facilities, law firms, and insurance carriers. Strong understanding of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment.

• Diabetes • Public Speaking
• Professional Writing • Effects of Shift Work
• Disability Resolution • Chronic Pain Syndromes
• Workplace Substance Abuse • Hand-Arm Vibration Syndrome
• Psychological Aspects of Disability • Workers' Compensation Management
• Excellent Management & Organizational Skills • Outstanding Communication/Interpersonal Skills

EDUCATION

Medical College of New Jersey, New Jersey
1992
Doctor of Medicine

University of New York, New York
1987
Masters, Public Health

University of New York, New York
1985
Bachelor of Arts

American Academy of Pain Management
1986
Public Health
• Board Certified, American Board of Family Practice
• Certified Medial Review Officer
• Certified Independent Medical Examiner
• Certified Ergonomics Specialist
• DiplomaDoctor of Medicine (MD)

PROFESSIONAL EXPERIENCE

PAUL SMITH, MD,MPH, PC, Clifton, New Jersey
2001 - Present
Principal
Solo practitioner and independent contractor providing workplace health consulting and medical expertise to health care facilities, law firms, and insurance carriers in relation to injuries or conditions that occur in the workplace.
• Established and maintained excellent client relationships, providing medical expertise and consultation on a regular basis to Durimax Steel, Celco Power, Vatts Steel, and other independent local clients.
• Successfully led and negotiated contract terms as Medical Director to Clifton Rehabilitation Systems, a statewide physical therapy chain.
• Independently performed IME (Independent Medical Evaluation) reports on injured workers to determine whether injuries had occurred; included conducting medical accident investigations for work relatedness, identifying cause, and providing recommendations for treatment or referral.
• Formulated strategies to reduce Workers' Compensation claims costs for Durimax Steel by 68% over a 3 year period; initiated a return to work program and early reporting and treatment of workplace injuries.
• Instrumental in initiating, writing, and administering a workplace drug policy for Durimax Steel, gaining Union support; company's previous experience introducing such policies received strong opposition from its Union.
• Provided on-site training in disability case management to company nurses, reducing company costs in lost time disability.
• Identified new and innovative approaches to enhance the effectiveness of Durimax Steel's Safety Program; integrated medical awareness with safety procedures, initiated a medical accident investigation protocol, and participated as the company's physician in Safety Committee Meetings.
• Spearheaded efforts to reduce mistrust between Union and Management by providing fair and objective management of Workers' Compensation injuries.

CLIFTON HEALTH CARE SERVICES, Clifton, New Jersey
1997 - 1998
Occupational Medicine Physician
Reported directly to Vice President of Ambulatory Care evaluating and treating injured workers for leading healthcare facility within the area offering Occupational Medicine Services.
• Established reputation as a credible occupational medical consultant within the corporate sector; managed company Workers' Compensation claims, minimizing client financial responsibility and expediting resolution of problematic cases.
• Enhanced reputation by performing on-site visits to client facilities, maintaining strong client relationships and creating loyal accounts; accurately determined causality for injuries and provided ergonomic and other safety recommendations to prevent similar accidents.

MERCY HOSPITAL, ENGLEWOOD - Englewood Cliffs, New Jersey
1995 - 1996
Family Practitioner
Reported directly to Chairman of Department for Englewood Cliffs Clinic at Mercy Hospital providing primary health care services through the evaluation and treatment of patients.
• Developed on-site health care presentations at a local half-way house for women with drug related offences, educating them on the health effects of addiction to themselves and their children.
• Orchestrated the implementation of the Welfare Disability Examinations initiative, enabling individuals previously labeled as "disabled" to return to work
• Collaborated with case-workers on patient disability cases, performing evaluations to enable able-bodied individuals to return to work.

TRAINING

New Jersey Self Insurers' Association Fall Workshop • Musculoskeletal Disorders & Ergonomics • Allergies at Work • Understanding HIPAA • Drug Diversion & Abuse • Risk Management Essentials for Physicians • Medical Review Officer Drug & Alcohol Testing • Principles of Workers' Compensation & Disability Case Management • Conflict Resolution

PRESENTATIONS

"Hand-Arm Syndrome" - New Jersey Self-Insurer's Association, New Jersey (Oct 2003)
"The Therapist's Role in Disability Resolution" - Clifton Rehab Systems, New Jersey (Oct 2003)
"Health & Safety Effects for Shift-workers" - Durimax Safety Leadership Committee, New Jersey (Sept 2002)
"Guide to Disability Resolution" - Celco Power WC Claims Reserves Meeting, New Jersey (Mar 2002)
"Employer's Guide: Return to Work Strategies" - Clifton Services Committee, New Jersey (Mar 2001)
"How to Overcome Chronic Pain Syndrome" - Englewood Claims Association, New Jersey (Jan 2001)

PROFESSIONAL AFFILIATIONS

Chairperson, Industry for Workers' Compensation Reform, New Jersey
Member, American College of Occupational & Environmental Medicine
Member, American Academy of Disability Evaluating Physicians
Member, American Academy of Family Practitioners

PRWRA Jennifer Rushton - vbss@keraijen.com.au

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PHYSIOTHERAPIST / OCCUPATIONAL THERAPIST ASSISTANT
New Grad with extensive up-to-date industry knowledge

A friendly outgoing individual with experience in a variety of fields such as health care assisting, reception, office/secretarial work, and government. Adept customer service skills including the font-line patient care, scheduling of appointments, and all financial administrative duties. Excellent multi-tasking abilities instrumental in the daily management of large offices.
Bilingual in English and French

HIGHLIGHTS OF COURSE WORK

Rehab in Health Care
Anatomy & Physiology
Functional Movement
Human Development
Functional Movement
Human Disorders
Cognitive Impairments
Problem Solving
Communication Skills
Rehab Processes
Admin & Program Support
Physical Agents
Clinical Physiotherapy
OTA Therapeutic Techniques
Clinical Placement

RELEVANT EXPERIENCE

Administrative Skills
· Working knowledge in MS Office Suite, E-mail, and Internet with superior keyboarding skills.
· Hands-on experience with financial accounts, balancing books, and depositing revenue on a daily basis.
· Knowledge of medical office procedures, transcription and terminology.

Organizational Skills
· Organized the record keeping of monthly invoices, statements, and pay periods for over 650 personnel.
· Supervised and trained teams of up to 6 professionals, ensuring effective and timely completion of tasks.

Interpersonal Communication
· Provided receptionist duties using a needs-based process involving assessing client needs, offering alternatives and deciding on the best solution
· Participated effectively as a member of teams acting both as a member at large and as leader.
· Utilized respect and confidentiality when dealing with clients, and staff

EDUCATION AND PROFESSIONAL DEVELOPMENT

Certificate in Physiotherapist / Occupational Therapist Assistant
2004
Shawnville College, Belleville, ON

High School Diploma
1992
Widdifield Secondary School, North Bay, ON

Various course and seminars including: Office Administration, Pay and Records, Microsoft Office Suite, Junior Leaders Course, Financial Classification Training.

PREVIOUS EMPLOYMENT HISTORY

CANADIAN FORCES – Military
1992-2002
Resource Management Clerk
Progressed through various promotions within the Canadian Forces, cumulating with the rank of Master Corporal, a junior supervisory appointment. Charged with the overseeing of administrating the financial and human resource issues within a unit. Superior teamwork acumen, assessing difficulties and rectifying them with workable solutions.
· Worked within an isolated environment catering to the needs of the clients within a unique situation.
· Thorough knowledge of payroll and Non-Public Funds auditing, acted as a cashier making sure that members were paid in due time.
· Superior adaptability and ease with various different levels of clientele, utilizing diplomacy, and tack to resolve issues.
· Budgetary presentations and management making certain that finances were within given parameters.
· Undertook a variety of first-aid and emergency training in order to hone skills for military assignments.
· Responsible for the training of subordinates in the newly adapted finance amalgamation venue.
· Knowledge and qualification in WHIMIS.

Nicole Miller - resumes@milroyconsultants.com - http://www.milroyconsultants.com

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

KEEN INTEREST IN SALES
Manufacturer’s Rep • Inside Sales • Outside Sales • Customer Service

· Confident, high-energy individual with a passion for sales. Influence others through knowledge, interest and attitude. Quick study for new products and services. Able to spearhead product plans, marketing strategies and product positioning for targeted marketplace.
· Capable in using expansive communication skills and resourcefulness to market ideas and products; to demonstrate superior product knowledge and integrity, and to close sales. Possess skills to conduct market research, monitor competitive activity, identify customer requirements and establish pricing strategies.
· Service-oriented, organized and accurate working under pressure. Prioritize workload and multi-task in busy work environment. Flexible to changing priorities; exceptional time management skills. Diligent, enthusiastic, dependable. Knowledgeable with third-party insurance plans, including Medicaid and Medicare regulations.
· Keen communication skills, interpersonal skills and friendly personality facilitate ready establishment of rapport and sense of trust with a wide range of people of various cultures, ages and socio-economic backgrounds. Reliable team member who is comfortable leading, collaborating or training/teaching. Able to work unsupervised. Identify and resolve problems using available resources.
· Proficient in general computer skills. Knowledgeable in use of ultrasound, electric stimulation, iontophoreses, LIDO, fluid therapy, paraffin bath, whirlpool, etc.

PROFESSIONAL EXPERIENCE

Sharon Regional Health System – Sharon, Pennsylvania
1999 – Present
CERTIFIED OCCUPATIONAL THERAPY ASSISTANT, Occupational Therapy Department
· Assess activities of daily living for patients of 150-bed skilled nursing, acute and rehab facility. Collaborate with other disciplines to provide continuum of comprehensive care. Attend interdisciplinary meetings with nurses, physicians, social workers, dietary and other therapeutic staff. Assist OTR in evaluations of various injuries.
· Manage caseload of 10–18 patients per day with a variety of illnesses and injuries, i.e., Parkinson’s, CVAs, ortho, spinal cord, brain injuries, cardiac, etc. Instruct patients and families regarding care.
· Originated Activities of Daily Living Program that—at no cost to the department—helped patients achieve maximum potential of independence from a functional standpoint and brought in money to the department.
· Supervise 8+ occupational therapy students and rehabilitation aides/techs. Train staff and students in use of ultrasound/electric stimulation machines.
· Perform supply chain management (purchasing, supplier sourcing, contract negotiations, inventory control) for adaptive equipment and splints. Complete paperwork to bill insurance and Medicare.
· Make presentations at Rehab Task Force, interdisciplinary meetings and at health fairs in the Shenango Valley area. Serve on employee satisfaction and patient satisfaction committees.
· Facilitate use of modalities. Update patients’ home exercise programs as needed to move patients closer to independence normal to their routine and to facilitate improved quality of life.

Alliance Rehab – Oak Brook, Illinois
2001 – Present
CERTIFIED OCCUPATIONAL THERAPY ASSISTANT
· Assess activities of daily living for clients in St. Paul Homes, Greenville, Pennsylvania facility. Prepare daily and weekly reports and write discharge notes, documentation and summaries.
· Ordered and billed adaptive equipment. Instructed patients and families regarding care.

CERTIFICATIONS / CLEARANCES / PROFESSIONAL AFFILIATIONS

Certified Occupational Therapy Assistant, Department of State Bureau of Professional and Occupational Affairs (PA, OH)
Certified in Functional Individual Measurements (FIM) and Cardiopulmonary Resuscitation (CPR)
Act 34/35 Clearance - Child Abuse and Criminal Background Checks
National Board of Certification of Occupational Therapy (NBCOT)

EDUCATION

B.S., 2003, Human Resources, Geneva College – Beaver Falls, Pennsylvania
A.S., 1999, Occupational Therapy, Penn State College – Sharon, Pennsylvania

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LICENSES

National Institute for the Certification of Healthcare Sterile
Processing & Distribution Personnel
Certified Sterile Processing & Distribution Technician
Certification I.D. Number: 2900 - Expires 04/23/05

EXPERIENCE

Saint Elizabeth Hospital
Elizabeth, NJ
Operating Room Instrument Technician
1991 - Present
· With thoroughness, prepared instruments, L&D trays, and cardiac cathlab for surgical procedures.
· Managed, ordered, and distributed surgical instrument supplies, keeping accurate account of inventory.
· Par-level and exchange cart distribution to all units and procedure areas in a timely manner.
· Assisted surgical team with setting up operating room case cart for over ten surgeries per day.
· Solely responsible for autoclaving and gas sterilizing trays.
· Proficiently operated the Steris machine.
· Thoroughly decontaminated, cleaned, sorted and scoped instruments after surgical procedures.

Certified Nurse Assistant
1988 - 1991
· Assisted RN and LPN medical staff with dedicated patient care of a 200-bed facility.
· Responsible for helping with bedding, baths and hygiene care for up to eight clients per day.
· After receiving CET certification, promoted to Operating Room Instrument Technician.

EDUCATION & TRAINING

Middlesex Count Vocational & Technical High School
East Brunswick, NJ
· Certified Electrocardiograph Technician
· Certified Nurse Assistant

Dawn C. Reid - info@mypti.com - http://www.mypti.com

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

A position with opportunity to apply expertise as an Operating Room Technician and become an asset to a medical facility in providing superior patient care.

EXPERIENCE

Saint Anne's Hospital, Lexingtion, KY
1991 - Present
Operating Room Instrument Technician
• Prepared instrument trays, L&D trays and cardiac cathlab for out patient surgery.
• Oversaw the ordering and distribution process of surgical instrument supplies.
• Distributed par-level and exchange carts to all units and procedure areas.
• Assisted with setting up operating room case cart for scheduled surgeries.
• Supervised autoclaving and gas sterilizing all trays.
• Carefully scoped instrument trays and set up surgical equipment.
• Proficiently operated the Steris machine.
• Thoroughly decontaminated, cleaned, sorted, and scoped instruments after surgical procedures.

Grandview Hospital, Louisville, KY
1988 - 1991
Certified Nurse Assistant
• Assisted RN and LPN medical staff with dedicated patient care.
• Prepared patient bedding, baths, and hygiene care.
• Promoted to Operating Room Instrument Technician.

EDUCATION AND TRAINING

Frankfurt County Vocational and Technical High School, Frankfurt, KY
H.S. Diploma
Certified Electrocardiograph Technician 1992
Certified Nurse Assistant 1988

LICENSES

National Institute for the Certification of Healthcare Sterile Processing and Distribution Personnel
Certified Sterile Processing and Distribution Technician
Certification I.D. Number: 63782

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

To obtain a position as a Patient Care Technician.

EDUCATION AND CERTIFICATIONS

University of Tennessee, Clairmont, TN
A.A.S., Health Care Technology
GPA: 3.8. · Dean's List and President's List- Courses in Anatomy and Physiology, Medical Terminology, Clinical, Administration
· Completed volunteer hours in College Clinic working with student healthcare needs.

Certifications / Licenses:
Phlebotomy, EMT, HIV / AIDS, CPR, EKG

RELEVANT EXPERIENCE AND EMPLOYMENT

Medical Center
PATIENT CARE TECHNICIAN, 1992 - Present
Support physicians in providing emergency services on a part-time basis.

· Administration: Registered patients and processed payments using a computer.
· Physician Relations: Developed strong relationships with physicians, providing support and assisting with numerous emergency procedures.
· Patient Care / Customer Relations: Assisted a wide variety of patients of all age groups, performing venipuncture, splinting, inserting catheters, performing EKGs, assisting with sutures, ordering lab tests and performing transfers.

United Blood Bank of America
PHLEBOTOMIST, Volunteer
Worked efficiently with donors to put them at ease, take medical histories and draw blood.

XYZ Ambulance Service
Emergency Medical Technician, Volunteer
Provided emergency medical support for local volunteer ambulance service. Supervised two other technicians.

· Medical Care: Performed nursing functions ranging from starting I.V.'s and dispensing medications to suturing, splinting and providing CPR.

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

•Dedicated and caring nursing professional with a genuine concern for patient well-being.
•Consistently recognized for maintaining supportive and open family/client interactions.
•Adept problem solving capabilities: individually and as a team player.
•Skilled, clear communicator: both oral and written.
•Known for providing strong peer/team support.
•Demonstrated organizational excellence.

CAREER PATH

Community Care Center, Simson, Ontario
1988 - Present
Case Manager
• Utilize extensive community nursing experience to establish an empathetic and sensitive client rapport.
• Assess client needs and discuss client/care giver goals to determine strategies to meet objectives.
• Refer pertinent resources from within the community to the care givers to help facilitate client recovery.
• Provide problem solving skills to improve the functionality of the organization.

Victorian Order of Nurses, Simson, Ontario
1976 - 1988
Registered Nurse
• Provided medical care to those in need including, but not limited to diabetes, cardiac, wound and palliative care.
• Promoted to District Nurse within Oakwood area 1981.
• Selected as Team Leader for Oakwood branch.

Nursing Profession
1963 - 1976
Registered Nurse
Served as registered nurse team member in a variety of hospital, nursing home and V.O.N. settings within Ontario. Established self as skilled and respected professional for the balance of career in areas such as pre/post operative surgical floors, team leader positions and Director of Nursing.

SPECIALIZED TRAINING

Leadership Development: Home Care Case Management Leadership, Team Management, Image and Communication Skills, Conflict Resolution, Professional Responsibility & Liability, Capacity Assessment
Medical Training: Palliative Care, Diabetes, A.L.S., Alzheimer's, Stroke and Rehabilitation, Drugs, Geriatric Care, Chronic Obstructive Pulmonary Disease, Bipolar Disorder and Grief and Loss

COMMITTEE INVOLVEMENT

• Team member of Request for Proposal during contract transitions
• Task force member for selecting home making agency
• Committees: Contract Management, Virtual Team Palliative Care, Central Intake Quarterly, IHP, Records, Medical Supplies and Equipment, Red Cross Home Support

COMPUTERS

Windows 95, Word Processing, PMI, Internet, e-mail, fax

EDUCATION

St. Joseph's Hospital, Guelph, Ontario
Graduated Registered Nursing Program

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

OBJECTIVE

To obtain a pharmacy technician position utilizing direct and transferable skills.

EDUCATION

UNIVERSITY OF NORTH CAROLINA AT, Pembroke, NC
1996
Associate, Pharmacy

SUMMARY OF QUALIFICATIONS

• Strong pharmacist support skills and project support experience within a fast-paced pharmacy atmosphere
• Understand pharmacist communications between doctors, nurses, patients, customers and other health care professionals; this experience includes formal and informal instruction to pharmacy students from various local university programs.
• Excellent oral and written communication skills with a proven ability to gather appropriate information, consolidate statistical facts and provide a written analysis of data to pharmacist; additionally skills include writing SOP and performing development of policy and procedures.
• Outstanding experience in training pharmacy technicians and other pharmacy personnel.
• Implements effective operational management practices and applies professional standards.
• Exceeds performance standards; able to perform multiple tasks accurately.

PROFESSIONAL EXPERIENCE

PharMor, Inc., Raleigh, NC
1999 - Present
Pharmacist Assistant
• Responsibilities include assisting the pharmacist in taking verbal prescriptions and writing exact prescriptions; counsel patients on prescription and over the counter medications.
• Selected by PharMor to go to the Council of Pharmacists conference. Also participate in discussion panels of new products in development by pharmaceutical companies.
• Help in the counseling of customers in person and over the phone regarding proper drug usage and recommend OTC products.
• Supervise one cashier.
• Maintain computerized patient profiles, outpatient pharmacy services, drug interaction screening and monitoring with the pharmacist.
• Ensure proper maintenance of pharmacy inventory control and general management/finance accounting operations.
• Provide some drug information services to physicians, nurses and other staff.
• Serve as preceptor for pharmacy students on community practice rotations.
• Responsibilities included ensuring fulfillment of all orders and interaction with customers in person and over the phone.
• Scheduled personnel, performed payroll management and managed daily store operations.

PRWRA John M. O'Connor - President - CareerProResumes.com - aoconnor2@nc.rr.com - 919-787-2400

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Accredited pharmacy technician with seven years experience in a hospital environment. Earned national certification. Assigned to central and satellite pharmacies and served the operating room, as well as cardiovascular intensive care, shock trauma, burn, critical care, and medical intensive care units. Experience includes preparing and distributing medications, including narcotic IV's and PO medications, making dialysate for kidney dialysis patients and CVCHD for critical care patients, filling medications for new admissions and missing medication requests, maintaining pyxis machines, and entering operating rooms with medications for anesthesiologists during surgery. Computer skills include MS Windows 98, MS Word, and MS MEDS.

EXPERIENCE

HELIX HOSPITAL, Houston, Texas
Pharmacy Technician, 1995 - Present
Serve as a floater, preparing and delivering medications to anesthesiologists during surgery, as well as to cardiovascular intensive care, shock trauma, burn, critical care, and medical intensive care units. Procure, sort, and issue pharmaceutical materials and supplies. Maintain files and records, in addition to submitting required reports.

EDUCATION AND TRAINING

Houston Community College, Houston, Texas
Pharmacy Technician - Completed Accredited Program
Certified in April 1995 - Area Society of Hospital Pharmacists

Continuing Education: Pharmacy Clinical Practice Training and Pharmacy Technique Seminar

NATIONAL CERTIFICATION

Pharmacy Technician Certification Board, Inc. (PTCB)
Certified Pharmacy Technician (CPhT), November 1999

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HEALTH CARE PHYSICIAN

Senior Medical Resident in Internal Medicine with extensive knowledge of community medical diagnostic and patient care services in various settings, including in-patient and outpatient clinics, and government/private hospitals and clinics. Strong understanding of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in women's health care, including rotation in OB-GYN. Outstanding interpersonal and cross-cultural communication skills: fluent in English, Romanian and French, combined with a basic command of Hungarian.

• Obstetrics/Gynecology • Pediatrics
• Cardiology • General Surgery
• Outpatient Clinic/Office • Orthodontic
• Internal Medicine • Emergency Room Experience
• Neurology • Infectious Diseases
• Rheumatology • Pulmonary
• Hospital Medical Service • Urology
• Vascular • Private Practice Experience
• Nursing Home/Rehab/Long Term Care • Psychiatry/Behavioral/Substance Abuse

EDUCATION

Institute of Medicine & Pharmacy, New York
1998
Doctor of Medicine
Class Rank: Top 8%

Institute of Medicine, Hungary
1991
Doctor of Medicine
Certifications:
Advanced Cardiac Life Support (ACLS)
Basic Life Support (BLS)
Advanced Trauma Life Support (ATLS)
American Board of Internal Medicine (ABIM)

Professional Licenses:
Doctor of Medicine (MD) - New Jersey
Doctor of Medicine (MD) - California

PROFESSIONAL EXPERIENCE

CLIFTON MEDICAL CENTER, Clifton, New Jersey
Physician/Staff
Reporting directly to Chief of Medical Service and Chief of Staff M.D for 140 bed medical center providing hospital, outpatient clinic, rehabilitation unit, and nursing home services. Scope of responsibilities include health care; supervise / teach rounds; teach clinic; supervise on call residents; and work with residents on Internal Medicine Residency Program.
• Provide and manage direct patient care, including physical examinations, evaluations, assessments, diagnoses and treatment.
• Train and supervise residents and on-call residents engaged in specialty activities and procedures, including emergency room on call duties, inpatient area, outpatient clinic, nursing home/rehabilitation and long term care/hospice unit, and off-site outpatient clinics.
• Effectively manage ER, medical floor inpatients, emergencies in ICU/CCU, and all in-house medical residents while on call as attending Medical Officer of the day.
• Frequently function as acting Chief Resident, directing and coordinating the patient care activities of nursing and support staff.
• Collaborate with residents on Internal Medicine Residency Program.

MEDICINE ASSOCIATES OF BLOOMFIELD, Bloomfield, New Jersey
1999 - 2001
Associate Physician
Reported directly to partner physicians while supervising a staff of 4 for small private practice. Scope of responsibilities included providing internal medicine; daily office functions; managing in-hospital patients; managing patients at several local nursing homes and personal care homes.
• Developed and implemented patient management plans, recorded progress notes, and assisted in provision of continuity of care.
• Managed in-hospital patients at 3 local hospitals; provided appropriate patient education explaining the necessity, preparation, nature and anticipated effects of scheduled procedures to the patient.
• Managed patients at several local nursing homes and personal care homes; examined patients, performed comprehensive physical examinations, and compiled patient medical data, including health history and results of physical examination, and prescribing pharmaceuticals, other medications, and treatment regimens as appropriate to assessed medical conditions.

PROFESSIONAL AFFILIATIONS

Member, American Medical Association (AMA)
Member, American Society of Internal Medicine (now called the American College Of Physicians-American Society of Internal Medicine, ACP-ASIM)

PUBLICATIONS

. The Use of a Correction Factor for the Calculation of Suprarenal Outputs as a Function of Arterial Pressure, diploma thesis, 1982.

. Baucht, J., and Jones, M., "The Use of a Correction Factor for the Calculation of Suprarenal Outputs as a Function of Arterial Pressure," presented at and published in the proceedings of The National Symposium of Physiology, New York, August 16-18, Vol. 1, 2:20-24, 1981

RESEARCH

Determination by E-testing of sensitivity of gram negative microorganisms to Levoflaxacin, sponsored by Baxter Pharmaceuticals (submitted for publication)

Measurement of adrenal blood flow in an experiment model.
Advisor: Dr. James Baucht

PRWRA Jennifer Rushton - vbss@keraijen.com.au

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Licensed physician's assistant with 15 years experience, including 10 years within one practice. Specialize in internal medicine, family practice, and endocrinology. Extensive knowledge of medical treatment within a managed care organization, including workmen's compensation cases. Excellent clinician with strong people skills and bedside manner. Certified and licensed in the State of Texas as a physician's assistant. Earned additional degree in general studies.

SUMMARY OF QUALIFICATIONS

· Diagnosed and treated medical illness and injuries.
· Elicited detailed patient histories.
· Examined patients for symptoms of organic or congenital disorders.
· Determined the nature and extent of injury or disorder, during both routine and problem-directed physical examinations.
· Utilized appropriate diagnostic aids and ordered laboratory tests.
· Performed therapeutic procedures.
· Counseled patients and family members on health and the disease process.

EXPERIENCE

SFB Staff, Houston, Texas
Physician's Assistant, 1999 - Present
Provide patient care as a physician's assistant on temporary assignments.
· Diagnosed and treated patients of a family practice while physician was out of the office.
· XYZ Family Center - worked with physicians and residents to treat outpatient adult internal medicine patients.

Geo Medical Association, Houston, Texas
Physician's Assistant, 1987 - 1999
Provided patient care under the direct responsibility and supervision of a physician, while participating on the interdisciplinary team (eight physicians and three physician assistants) for this HMO clinic.
· Practiced internal medicine, family practice, and endocrinology.
· Served as the diabetic educator.
- Assisted in creating and implementing the first educational class on diabetes.
- Maintained sole responsibility for organizing and orchestrating weekly programs with up to 25 participants
- Provided education on the disease process, complications, and treatment.
- Facilitated information and recommended dietary and activity programs to better manage diabetes.

AFFILIATIONS

· American Association of Physician's Assistants
· Texas Association of Physician's Assistants

EDUCATION AND LICENSURE

Baylor College of Medicine, Houston, Texas
Bachelor of Science, 1987
Physician's Assistant

University of Houston, Houston, Texas
Bachelor of Science, General Studies, 1983
· Licensed by the State of Texas and Certified by the NCCPA as a Physician's Assistant

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

AREAS OF EXPERTISE

Demonstrated leadership of all staff in a demanding, 20-40 bed, secure, locked Alzheimer's unit. Selected for position as Psycho-Geriatric Assessment Nurse. Effective communicator, both written and oral. Recognized as having excellent interpersonal skills with staff, residents and family members. Skilled at diffusing concerns of challenging/difficult individuals. Work well under pressure during fast paced and stressful situations. Function well independently, and as a multidisciplinary team member. Computers: Windows 95,98,2000, Word, e-mail, Internet, fax.

CAREER SUMMARY

Community Healthcare Agency, Houston, Texas
1999 - Present
Registered Nurse Team Leader
• Oversaw patient care as Psycho-geriatric assessment nurse for entire 122 bed, long term, multi-level facility.
• Provided leadership and guidance for up to 20 unionized staff.
• Served as liaison between family members, medical and specialty personnel.
• Enforced on-going policies and procedures with regard to maintaining continuity with supplemental staff.
• Saved facility money by personally drawing stat blood work, rather than calling outside lab.
• Improved communication from staff to resident families and staff to staff by creating bulletin displays and booklets.
• Designed a photo ID poster of staff for residents and family members to ease communication issues.

Goldman Nursing Home, Houston, Texas
1994 - 1999
Registered Nurse
• Supervised delivery of patient care, including management and supervision of licensed and non-licensed personnel in this 50 bed, geriatric center.

EDUCATION AND TRAINING

• Intravenous Pump Training 2000 • "Gentle Care" Training Seminar 1999
• Morphine Pump Training 1999 • Wound Care Seminar 1999
• FCS (Challenging Behaviors) 1998 • Alzheimer's Society Seminar
• Gastrointestinal Tubes • CMI Training
• MRSA and VRE In-service • Basic Signed English Certification
• C.P.R. • Basic Phlebotomy 2000

Graduated 1994 Registered Nursing Program
Houston College, Houston, Texas

COMMUNITY/VOLUNTEER INVOLVEMENT

Classroom volunteer in local elementary school, various grades for 10 years.
Medical staff attendant for High School canoe trips.
Volunteer to take residents on numerous outings.

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

LICENSED CLINICAL PROFESSIONAL COUNSELOR

Master of Arts-Psychology Graduate, with considerable experience working with the public in diverse business environments. Strong, articulate communicator who exudes a polished, professional, and personable demeanor. Compassionate and caring individual, able to cultivate and establish trusting relationships. Self-financed education and maintained a high academic standing. Computer skills include proficiency in MS Excel and Word.

EDUCATIONAL ACHIEVEMENTS

University of Illinois at Chicago
2000
M.A., Psychology
GPA: 4.0, - Graduated with Honors

Curriculum highlights include:
- Intellectual Assessments
- Personality Assessments
- Insight-Oriented Psychotherapy
- Behavior Therapy
- Clinical Skills
- Research Design and Methods

CAREER PROGRESSION

BEHAVIORAL HEALTH PROVIDERS
2000 - Present
Psychotherapist
• Work under supervision of Licensed Psychologist in providing family and individual counseling for cases referred by insurance companies and Employee Assistant Programs.
• Entrusted with independently handling assigned book of cases since the first day of hire.
• Compile and prepare progress notes for caseload of 25 families.
• Consult with Psychologist in referring cases to psychiatrists or other outside professionals.

NORTHEAST COUNSELING SERVICES
1999 - 2000
Counseling Intern
• Worked under supervision of Licensed Psychologist in providing full range of family and individual counseling for cases referred by The Department of Children and Family Services (DCFS). Concurrently managed individual caseload of 10 families.
• Assisted and supported families with the re*unification process.
• Compiled and prepared detailed caseworker status reports every 3 months and forwarded to DCFS for further evaluation.
• Invited by key management to remain on staff after graduation, due to results-oriented attitude, willingness to learn, and favorable responses from agency clients.

MORTGAGE BANKING SERVICE
1999
Loan Processor
• Provided full range of administrative and sales support to mortgage brokers.
• Compiled all pertinent data for loan application. Forwarded to underwriting for processing.

M & P MARKET RESEARCH
1997 - 1999
Interviewer
• Conducted full range of business-to-business and consumer market research surveys via telephone utilizing qualified leads list.
• Trained other associates in procedures and protocols.
• Consistently maintained daily completion ratios set forth by management.

SECOND NATIONWIDE BANK
1993 - 1997
Loan Officer
• Promoted, processed, underwrote and closed full range of home equity, personal and unsecured consumer loans.
• Initiated mortgage applications and forwarded to Buffalo Grove, Illinois branch for further processing and approval.

BUGS BE GONE
1990 - 1993
Outside Sales
• Marketed and sold pest-control services to residential and corporate accounts throughout the Chicagoland area.
• Maintained Top Salesman positioning in Northern Illinois, for 3 consecutive months.

ALL AMERICAN LIFE
1989 - 1990
Agent
• Studied for and received Illinois Insurance Producer's License.
• Sold life, health and disability insurance products.
• Generated new business through cold calling and referrals.

PRWRA Joellyn Wittenstein-Schwerdlin - A-1 Quality Résumés & Career Services - 1819 Oriole Drive - Elk Grove Village, Illinois 60007 - 847-285-1145 - 847-285-1838 fax - joellyn@interaccess.com - http://www.prwra.com/a-1resumes/

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Professional Radiologic Technologist with 12 years of imaging experience in diverse clinical and hospital settings, with a background in management and health care support.
• Maintain knowledge of radiology's current advances and modern technology.
• Flexible and cooperative, ready to accept additional responsibilities and promote team effort in achieving goals.
• Well-organized, with prioritization skills.
• Adept problem solver with patient concerns, staff/operations issues, or emergency situations.

EXPERTISE:
Mammography
CT Scanning and C-Arm Scans
EKGs and Audiograms
IVs, Vitals and Blood Draws
Staff Supervision and Development
Scheduling and Work Assignments

CREDENTIALS

ARRT registered: Licensed by the State of Minnesota (1990)
Registered Mammogram Technologist (1999)

CAREER HIGHLIGHTS

XYZ IMAGING, St. Paul, MN
1998 - Present
MRI Technologist / Mammogram Technologist / C-Arm Technologist
• Hired as part-time C-Arm, X-Ray and Mammogram Technologist. Added MRI rotation summer of 1999. Assumed full-time MRI and mammography patient load December 1999.

COMMUNITY HOSPITAL, Plymouth, MN
1997 - 1998
CT / X-Ray Technologist
• Performed Emergency Department X-Rays and CT scans as directed by physicians. Also administered scheduled mammograms.

HEALTH CLINIC, St. Paul, MN
1990 - 1997
X-Ray Technologist / Medical Assistant
• Performed a variety of medical technology and assistance procedures for low-income or uninsured families.

CLINIC
1986 - 1990
Appointment Secretary / Receptionist
• Supported a 5-physician clinic: scheduling, medical records, insurance, and X-Ray Department assistance.

EDUCATION

• Bachelor of Science in Management (September 2003): University. Current GPA 3.5.
• Graduate: School of Radiology (1990).
• MR Imaging: Concepts and Applications, Training and Development Center (1 week, May 2001).
• Certificate in Sales: Technical College. Active in DECA competition (1985).

PRWRA Barb Poole - Hire Imaging - eink@astound.net

Patricia Winters
4567 9th Avenue, Portland, OR 97225 / Tel# (503) 555-9047 Email: patwin@myisp.com

Registered Nurse

SUMMARY

Nursing professional with 24 years of nursing and supervisory experience. Comprehensive knowledge of direct patient care, nursing procedures, healthcare administration policies, and caseload management. Reputation as a self-directed professional with superior problem solving, communication, and management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the Quality of Patient Care.

AREAS OF EXPERTISE

· Direct Patient Care
· Public Health Administration
· Caseload Supervision
· OBRA/Regulatory Standards
· Cost Controls/Effectiveness
· Policy and Procedures Development
· Records Control/Progress Reports
· Patient and Family Communications
· Employee and Physician Relations
· Supervision and Training
· Risk Assessment Management
· Project Coordination/Management

PROFESSIONAL EXPERIENCE

HAVENREST CARE FACILITY, Portland, OR
1996 - Present
Registered Nurse
Coordinated 61 patients in the Skilled Nursing Unit. Directed case management and financial assessments for all patients. Fostered relationships with geriatric patients and their families. Reviewed prescription medications with residents and suggested changes in care based on feedback.
· Spearheaded accreditation process for membership in the American Association of Retirement Continuing Care. Assisted administrative effort and evaluated criteria, which directly aided facility in meeting the standards for accreditation.
· Generated the highest percentage reimbursement rate (ranked #3 out of 14) for medical assistance by conducting proper caseload management. Served as liaison directly accountable to physicians and patients for overseeing accuracy of case history reports.
· Designed in-house training manual for RNAC position and ensured documentation complied with current federal and state government requirements. Developed nursing protocols, flow sheets, and assessment tools that assisted staff in improving productivity and expediting patient care procedures.
· Performed all duties of registered nurse, including administering therapy, maintaining patient treatment records, and consulting with physicians.

MEMORIAL HOSPITAL, Salem, OR
1988 - 1996
Registered Nurse - Critical Care
Performed all duties of ICU Nurse on a 24-bed Critical Care Unit, serving as Cardiac Care Nurse and Radiology Nurse simultaneously. Coordinated coverage for new procedures, such as Vertebralplasty and Uterine Artery Embolizations. Assisted with all angiography exams: Cerebral Angiograms, Aortograms with Leg Run Offs, Angioplasty of Diseased Arteries, Renal Angiograms with Angioplasty, and Mesenteric Angiograms.
· Staffed Diagnostic Cardiac Cath Laboratory, Radiology, and Special Procedures Unit.
· Monitored conscious sedation of all radiology performed procedures to ensure patient comfort.
· Developed specialty with Cardiac Catheterizations, Permanent Pacemaker Insertions, and Swan-Ganz Catheter Insertions, reducing need for an additional staff member in ICU.
· Commended for skill assisting Central Line Placements, PICC Lines, and A-V Graft/Fistula Revasculerizations.

ADAMS & SMITH CARE CENTER, Salem, OR
1985 - 1988
Licensed Practical Nurse
Provided skilled nursing care to patients on a 20-bed sub-acute unit. Directed skilled nursing procedures, including tube feedings, peripheral intravenous therapy, and venipunctures. Performed and taught paraplegic and quadriplegic care. Formalized a training and mentoring program for new nursing practitioners.
· Performed peritoneal dialysis and ostomy care.
· Managed ventilator and tracheotomy care.
· Developed patient and family satisfaction surveys to monitor and improve quality of care.

HEALTH PRODUCTS, INC., Portland, OR
1978 - 1985
Clinical Nurse Consultant
Clinically tested health products within the development phase and recommended product improvements. Consulted and trained customers on proper use of medical products. Collected and reported customer feedback to development team.
· Delivered on-site presentations to nursing staff and scheduled beta-test and evaluation participants to ensure thorough reliability of products.
· Drafted, revised, and produced product documentation to focus on the needs and concerns of nursing practitioners.
· Designed and delivered hands-on customer training to develop understanding of product and proficiency in its use.

EDUCATION AND TRAINING

Bachelor of Science (Biology and Psychology), 1985
Oregon University, Portland, Oregon

Associate of Science (Nursing), 1978
Oregon Community College, Salem, Oregon

LICENSES AND CERTIFICATIONS

· Registered Nurse License #028927
· Nursing Home Administration
Nursing Institute (attending)
2001
· R.N. Preceptor (ICU/CCU)
Warren Hospital
1996
· Critical Care
Central Valley Hospital
1988
· Practical Nursing
Oregon Community College
1987
· Nursing Assistant
County Geriatric Center
1979

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

• Dedicated and caring nursing professional with a genuine concern for patient well-being.
• Consistently recognized for maintaining supportive and open family/client interactions.
• Adept problem solving capabilities: individually and as a team player.
• Skilled, clear communicator: both oral and written..
• Known for providing strong peer/team support.
• Demonstrated organizational excellence.

CAREER PATH

SFB Community Care, Barrie, Ontario
1988 - Present
Case Manager
• Utilize extensive community nursing experience to establish an empathetic and sensitive client rapport
• Assess client needs and discuss client/care giver goals to determine strategies to meet objectives
• Refer pertinent resources from within the community to the care givers to help facilitate client recovery
• Provide problem solving skills to improve the functionality of the organization

Helix Hospital, Barrie, Ontario
1976 - 1988
Registered Nurse
• Provided medical care to those in need including, but not limited to diabetic teaching, wound care, physical restrictions related to cardiac status, medications, palliative care
• Promoted to District Nurse - 1981
• Selected as Team Leader - 1984

Helix Hospital, Barrie, Ontario
1963 - 1976
Registered Nurse
Served as registered nurse team member in a variety of hospital, nursing home and V.O.N. settings within Ontario. Established self as skilled and respected professional for the balance of career in areas such as pre/post operative surgical floors, team leader positions and Director of Nursing.

SPECIALIZED TRAINING

Leadership Development: Home Care Case Management Leadership, Team Management, Image and Communication Skills, Conflict Resolution, Professional Responsibility & Liability, Capacity Assessment

Medical Training: Palliative Care, Diabetes, A.L.S. Alzheimer's, Stroke and Rehabilitation, Drugs, Geriatric Care, and Chronic Obstructive Pulmonary Disease, Bipolar Disorder, Grief and Loss, C.P.R.

COMMITTEE INVOLVEMENT

• Team member of Request for Proposal during contract transitions
• Task force member for selecting home making agency
• Committees: Central Intake Quarterly, IHP, Records, Medical Supplies and Equipment, Red Cross Home Support

EDUCATION

Graduated Registered Nursing Program, St. Joseph's Hospital, Guelph, Ontario

COMPUTERS

• Windows 95, Word Processing, PMI, Internet, e-mail, fax

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CAREER PROFILE

ICU Nurse in a 24-Bed Critical Care Unit with dual roles as staff nurse in Diagnostic Cardiac Cath and assistant to physicians and radiology technologist Radiology labratories.

CREDENTIALS

• Registered Nurse - State of Maine
• Certified in Basic Life Support
• Certified in Advanced Life Support
• Previously Certified in Pediatric Advanced Life Support

CAPABILITIES

• Diagnostic Cardiac Cath Laboratory, Radiology, and Special Procedures.
• Conscious sedation of all radiology performed procedures.
• Cardiac catheterizations, permanent pacemaker insertions, valvular studies, and Swan-Ganz catheter insertions.
• Line Placement Team member with central line placements and PICC lines.
• Assisted with A-V Graft/Fistula revasculerizations.
• Coordinator of nursing coverage for new procedures i.e. Vertebralplasty and Uterine Artery Embolizations.
• Assisted with all angiography exams: Cerebral Angiograms, Aortograms with Leg Run Offs, Angioplasty of Diseased Arteries, Renal Angiograms with Angioplasty, and Mesenteric Angiograms.

WORK HISTORY

Medical Center, Ipswich, ME
1994 - Present
RN - Cardiac Cath Lab, Radiology Department, and 24-Bed ICU Unit
• Oversee all deliverance of patient care - medical surgical, neurological, and cardiac critically ill.
• Interact daily with a variety of personnel including physicians, radiology technologists, other medical staff, and patients; directly assist physicians in performing invasive and non-invasive procedures.

Additional Responsibilities:
• Function as Relief Charge Nurse, including staff supervision and unit coordination when needed.
• Function as Cardiology Diagnostic Nurse; assist physicians with all stress testing and emphasis on pharmacological stress test - Dobutamine Stress Echoes and Adenosine Nuclear Stress Testing.
• Serve as preceptor for orientation of new employees in the lab and ICU
• Conceptualize, prepare, and provide in-services to recently hired critical care professional nurses.

EDUCATION

University of Maine at Lewiston-Auburn Campus
1999
Post Doctorate, Human Resources and Business Administration

St. Mary's School of Nursing, Lewiston, ME
1998
Continuing Education (Seminars, Workshops, and Classes - Varied Dates)

- Maine Nursing Law
- P.I.C.C. Line - Inservice
- Society of Cardiovascular Intervention Radiology (S.C.I.V.R.), Orlando, FL, 1-Week - Convention/Training
- Introduction to Lytic Therapy
- Concepts of Permanent Pacing by Intermedics
- Nuclear Cardiology Update
- Advanced Program - Seminar for Intra-Aortic Balloon Pumping

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. - RLapointe@aol.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Qualification Profile

· Highly accomplished Registered Nurse with extensive experience in all aspects of nursing with managed care environments.
· Consulting with healthcare teams and physicians concerning the planning, implementation, and evaluation of patient care plans.
· Proven success evaluating patient progress levels and recommending modifications in treatment programs.
· Proficiency working with and interpreting EKGs.
· Instrumental in providing exceptional level of service to all patients.
· Dynamic leadership abilities concerning nursing responsibilities.

Education

Master of Arts, Health Advocacy (2004)
SARAH LAWRENCE COLLEGE – Bronxville, New York

Bachelor of Science, Nursing (2000)
MOUNT SAINT MARY COLLEGE – Newburgh, New York
Deans List, Honor Society of Nursing, Sigma Theta Tau International

Licensure

Registered Nurse – State of New York
BLS Certified
ACLS Certified

Professional Background

St. Raymond’s Hospital – Newburgh, NY
1999-Present
REGISTERED NURSE
Managed all aspects of nursing responsibilities including vital sign recording, phlebotomy, intravenous therapy, and EKG interpretation. Interacted with physicians on a daily basis. Acted as a patient advocate in various situations.
· Handled nursing functions within ICU and CCU.
· Played an integral role in reporting patient changes in condition and symptoms to physicians.

Yale Surgical Medical Center – Poughkeepsie, NY
1988-1999
REGISTERED NURSE
Communicated with intensivist concerning patient care coordination. Maintained accurate and detailed records on patients. Prepared patients for treatments and examinations. Prepared rooms and sterilized instruments for daily use.
· Provided exceptional level of care to all patients, which resulted in increased patient satisfaction levels.
· Served as the staff nurse in the ICU.

Kristen Coria - ResumesAP@aol.com - http://www.careerparadigms.com

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Over 12 years of experience as a Registered Nurse. Strong background in critical, acute, and home care nursing. Frequently write health and wellness articles for an international publication newsletter. Involved with the coordination of a health and wellness ministry as well as teach an Aerobics programs twice weekly for a non-profit, community organization.

EMPLOYMENT

Community Healthcare Agency, Portland, OR
2001 - Present
Nurse Recruiter/Staff Relief
Interviewed nurses and accurately matched skills with prospective positions through the agency. Attended career expositions to recruit potential nursing staff and present information on the company. Served as nurse advocate for nurses working through agency at area hospitals.

Manning Home Care Agency, Portland, OR
1999 - 2001
Home Care Coordinator
Collaborated with physicians and the interdisciplinary health teams to arrange home care to patients that are discharged from the hospital based on assessment of the patient's health. Communicated and coordinated with insurance companies to ascertain patient benefits for such care. Served as a "visiting nurse" to provide health care services to patients in their homes.

Memorial Hospital, Portland, OR
1997 - 1999
Staff Per Diem Nurse
Provided direct nursing care to acutely ill patients on the medical-surgical unit.

Helix Home Care Agency, Salem, OR
1995 - 1997
Visiting Nurse/ Home Care Coordinator
Collaborated with physicians and the interdisciplinary health teams to arrange home care to patients that are discharged from the hospital based on assessment of the patient's health. Communicated and coordinated with insurance companies to ascertain patient benefits for such care. Served as a "visiting nurse" to provided health care services to patients in their homes.

FJK Medical Center, Salem, OR
1989 - 1994
Critical Care Nurse
Provided direct nursing care to critically ill patients in the coronary care unit. Supervised cardiac monitoring, health assessment ,and administration of medications.

EDUCATION

Portland University, Portland, OR
1994
B.S., Nursing (BSN)

Portland School of Nursing , Portland, OR
1987
Diploma, Nursing

CERTIFICATIONS

Certification in Holistic Nursing, Washington College of Holistic Health, Seattle, WA, 2002
Certification in Massage Therapy, Institute for Therapeutic Massage, Seattle, WA, 2001

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

REGISTERED NURSE
With Organizational & Time Management Strengths

Dedicated and patient-focused registered nursing professional offering comprehensive experience within hospital and long term care settings. Meticulous regard for detail and accuracy with strong follow-through and administrative skills. Maintain composure, and make decisions in fast-paced, unpredictable and stressful environments. Interface seamlessly with doctors, specialized support services, pharmacists, patients and visiting families. Resourceful in perceiving and resolving problems. Clear communicator, both written and oral. Without fail, projects a polished, positive and professional demeanor.
Core Competencies:

· Direct Patient Care
· Diagnosis & Treatment Care Planning
· Charting & Patient Documentation
· Patient & Family Communications
· Employee & Physician Relations
· Sound Decision Making
· Confidentiality Assurance
· Prioritize Workload
· Patient Teaching
· Solid Computer Skills

QUALIFICATIONS IN ACTION

REGISTERED NURSE
2002 - Present
Collingwood General and Marine Hospital, Collingwood, Ontario
Initially retained in a casual capacity to serve on the Medical Floor. Accepted for permanent, full time status in the Surgical Unit. Integral team member working 12-hour rotating shifts to provide comprehensive medical expertise. Assist registered staff with proper use of new computerized PCS system. Scope of primary nursing care is diverse including, but not limited to:
· Dispense Medications
· Admissions and Discharges
· Review Patient Medications
· Physical Assessments
· Monitor Post Operative Vitals
· Health Education and Teaching
· IV Maintenance
· Dressing Changes
· Monitor Central Lines
· Feed and Bath Patients

REGISTERED NURSE
2002
Stevenson Memorial Hospital, Alliston, Ontario
Selected directly upon graduation on a casual basis to work in the medical / surgery floor. Provided total care nursing. Worked all shifts.

EDUCATION & SPECIALIZED TRAINING

REGISTERED NURSE (3 year program)
2002
Georgian College, Barrie, Ontario
· C.P.R.
· St. John Ambulance First Aid
· WHMIS
· Respirator Mask Fit Test
· Novolin-Pen 3 (Insulin)
· MRSA
· VRE
· Fire Safety

CLINICAL CONSOLIDATION EXPERIENCE

NURSE IN TRAINING
2001 - 2002
Royal Victoria Hospital, Barrie, Ontario
Gained valuable experience by completing three separate rotations in the Pediatrics, Obstetrics, Medical / Surgical floors at this busy facility. Facilitated and documented care for patients of all ages, from infants to geriatric.
· Provided client-centred care in cooperation with multi-disciplinary team.
· Performed initial assessments, charting, and ordering of lab work and/or x-rays as necessary.
· Interpreted test results, collaborated with physician preceptor as needed, and identified and validated diagnosis.
· Instructed patients in proper care and helped individuals take steps to improve or maintain their health.
· Adhered to hospital policy for all assessment documentation.

NURSE IN TRAINING – Community
2001 - 2002
Polished skills in calculating and administering medication for all residents. Created and developed health issue information pamphlets to residents.

COMPUTER SKILLS

PC / Mac - Word, Patient Care System, Medi Tech, Email and Internet Research.

Member in Good Standing – College of Nurses of Ontario
PRWRA
Audrey Field - info@resumeresources.ca - http://www.resumeresources.ca

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

• Current Louisiana Nursing License.
• 8 years direct patient care experience.
• Ability to ensure quality health care to adults and children.
• Skilled in interfacing with staff on both professional and community levels.
• Current member of Mandeville Elementary School PTA Board.
• Health & Safety Coordinator, Mandeville Middle School PTA Board, 1999-2000.

EXPERIENCE

Elementary School, Mandeville, LA
1998 - 2000
First Aid Room Volunteer and School Nurse Substitute for Special Education

Middle and Elementary Schools, Mandeville, LA
1995 - 1998
Tutor / Assistant to Teachers

General Hospital, Covington, LA
1992 - 1995
Ambulatory Care Nurse
• Provided outpatient services for adults and children.
• Operating Room Circulating RN.

County Hospital, Abbeville, LA
1983 - 1992
Charge Nurse / Staff Nurse

EDUCATION

Southeastern Louisiana University, Hammond, LA
1983
Bachelor of Science, Nursing
GPA: 3.37, Secondary Teaching Certification

University of Southwestern Louisiana, Lafayette, LA
1999
Post Doctorate
Received "Outstanding Graduate" award from College of Nursing
Selected into Who's Who Among American College Students.

TRAINING CERTIFICATES

• TATU (Teens Against Tobacco Use) Training, AHA, 1999
• Basic CPR Certification, Current

PRWRA Laurie Roy - PRWRA President - http://www.prwra.com - laurie@prwra.com

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Highly qualified, professional nurse with extensive background in diverse healthcare environments including medical-surgical, dialysis, intensive care, ICU/CCU stepdown, flight nursing, and geriatrics. Decorated for outstanding service during career in Air Force active duty and reserves. Experience in staff nursing, supervision, clinical instruction, administration, case management, medical evacuation, and evaluation of personnel, programs and facilities.

Licensed and CPR certified

EXPERIENCE

MINICUCCI NURSING HOME, Westerly, CT
2002 - Present
Staff Nurse and Charge Nurse; weekend Nurse Supervisor

TOWNS OF EASTERLY, ROCKFORD, LINWOLD, PERSHING, CHAPLIN AND HAMPTON, CT (INCLUDING LONG VIEW H.S.)
1998 - Present
Substitute School Nurse

HELPERS HOME HEALTH CARE, CHAPLIN AND HAMPTON, CT
2000 - 2002
Substitute School Nurse

STAFF HELPERS HOME HEALTH CARE, Westerly, CT
1996 - 1997
Part-time Nurse providing in-home care

AIR NATIONAL GUARD, Pittsford Air Force Base, Pittsford, NY
1991 - 1996
Staff Nurse and Charge Nurse

CONNECTICUT COMMUNITY CARE INC, Wellington, CT
1996
Staff Nurse, Chief Nurse for Medical Squadron

COMMUNITY HEALTH AND HOME CARE, Asbury, CT
1993 - 1995
Visiting Nurse

WELDON DIALYSIS UNIT, North Weldon, CT
1991 - 1993
Staff Nurse

GREATER SOUTHWEST COMMUNITY HOSPITAL, Washington, DC
1988 - 1991
Staff Nurse in ICU/CCU Stepdown Unit and hemodialysis

U.S. AIR FORCE RESERVES, Washington, DC
1984 - 1991
Nurse

KIDNEY CARE DIALYSIS UNIT, Longview, MD
1987 - 1988
Evening Charge Nurse in outpatient setting

CALDONIA MEMORIAL HOSPITAL, Prince James, MD
1985 - 1987
Staff Development Coordinator

EVAN COUNTY COMMUNITY COLLEGE, LaGalata, MD
1984 - 1985
Education Coordinator for Adult Education; Clinical Instructor, LPN Program

United States Air Force, Rowley AFB, Washington, DC
1981 - 1984
Nursing Education Coordinator; Nurse Intern Program Coordinator

AEROMEDICAL EVACUATION SQUADRON, Rheinhart Air Base, Germany
1978 - 1981
Flight Nurse; Flight Nurse Instructor
Flight Evaluator
• Supervisor, Training Section
• Chief, Standardization & Evaluation

US AIR FORCE HOSPITAL, Montpelier AFB, CA
1975 - 1977
Staff Nurse and Charge Nurse, Intensive Care Unit

GREENE COUNTY COMMUNITY COLLEGE, Middlefield, NY
1974 - 1975
Clinical Instructor, Evening Division

POLRY MEMORIAL HOSPITAL, Middlefield, NY
1970 - 1975
Staff Nurse, Intensive Care Unit

NORTHFIELD HOSPITAL, Northfield, CT
1968 - 1969
Staff Nurse

EDUCATION

ELAM COLLEGE, Buffalo, NY
BSN

PLYMOUTH STATE UNIVERSITY, Muncie, IN
MA , Counseling
Military Education:
• Squadron Officer School (In Residence) - Distinguished Graduate
• Air Command and Staff (Administrative Officer) Seminar
• Brooks AFB, TX, Flight School
• Nursing Service Management (In Residence), Wichita Falls, TX

AWARDS AND DECORATIONS

Air Force Commendation Medal
Senior Nurse Badge
Muncie Air Force Base Nurse of the Year
Outstanding Woman of the Year
Selected to attend MAC High Flight
Recruiting Service Outstanding Service Award
Selected for Major Below the Zone
Served as Air Base Disaster Evaluator (MGMC)

PRWRA Frost T. Krist - Datatype Inc. - Hebron, CT 06248 - http://www.datatypeinc.com - datatype3@aol.com - (860) 228-3542

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Medical Professional with over 10 years experience as a Registered Nurse in a variety of medical settings.

RELEVANT EXPERIENCE

• Medical Terminology: Developed extensive medical terminology background by hands-on nursing experience and training in multiple specialty areas including: Surgical, Obstetrics, Gynecology, Neurology, Orthopedics, Cardiology, Pharmacology, Oncology, Dermatology, Urology.

• Communication: Skilled in interfacing with individuals at all levels in the medical profession, in both oral and written communication.
- Coordinated extensively with Medicaid representatives.

• Administration: Accomplished at reading and reviewing medical charts and reports.
- Accurate typing and keyboarding skills.

WORK HISTORY

Elementary School, Tampa, FL
1996 - Present
Clinic / School Volunteer

General Hospital, Atlanta, GA
1994 - 1996
Staff Nurse

The Hospital Group, Schenectady, NY
1993 - 1994
Staff Evaluation Nurse
Performed client evaluations and annual renewals.

Hospital University, Albany, NY
1990 - 1993
Staff Nurse

EDUCATION AND LICENSES

St. Mary's School of Nursing, Atlanta, Georgia
Bachelor of Science, Nursing

• State of Florida, Georgia and New York RN licenses, current

COMPUTER SKILLS

• Microsoft Windows and Word

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Career Focus – Wildlife Attendant

Compassionate and dedicated high school student with a long time interest in animal care and study. Genuine love and concern for the well-being of all animals. Committed to continued learning and improvement of skills within the animal and wildlife fields. Confident and able to learn new skills quickly.

Expertise

· Long standing interest and desire to succeed in wildlife and animal studies.
· Demonstrated track record for achieving goals in a team environment.
· Proven experience within animal care environments, successfully gaining valuable knowledge and insight into the proper care and welfare of animals.
· Proficient leadership, planning and business writing skills gained as Treasurer/Secretary for Adventurers Scout Association. Includes managing reports, paperwork and organizing unit activities.
· Outstanding record of performance, reliability, confidentiality, and ethical business standards.
· Self-motivated, energetic resourceful individual with a strong ability to find most efficient ways to organize and perform work.
· Excellent communication and interpersonal skills; readily establish rapport with individuals of various ages and cultures.

Education

Cherry Hill State High School – Cherry Hill, New Jersey
2000 to Present
Level 1 Nutritional Advisor Program (Animal Nutrition)
Course Includes:
Small Animal Nutrition in Health
The Food
Small Animal Nutrition for Clinical Situations
Marketing

Professional & Work Experience

IGA – Cherry Hill, NJ
2003 to Present
Cashier/Customer Service (Casual)
Highly regarded team member for leading supermarket chain performing a variety of functions, including point of sale operation; customer service; cash handling; and EFTPOS transactions.
Main Accomplishments:
· Provided exceptional customer service, maintaining a positive attitude when interacting with all customers, co-workers, and professional staff.
· Processed and received customer payments for goods by cash, check, and credit/debit cards, providing change or cash out as required.
· Calculated and kept records of amounts received and paid, regularly checking the cash balance against this record.
· Maintained a high level of customer service and client relations by assisting customers in finding products within the store.

Cherry Hill Veterinary Clinic – Cherry Hill, NJ
2003
Veterinary Assistant/Animal Attendant (work experience)
Team member of local veterinary clinic responsible for assisting veterinary staff in surgery preparation; cleaning of kennels and surgery; feeding of animals, hydrobaths, dog walking, and general clerical duties.
Main Accomplishments:
· Assisted veterinary staff and surgeons on an “as needs basis” during consultations, surgical procedures, and treatments.
· Provided therapeutic massage to stimulate blood circulation, relieve tired muscles and stimulate the skin by bathing and grooming animals with the hydrobath.
· Assisted veterinary staff in monitoring surgical and anaesthetic recovery of animals.
· Ensured the care and well-being of kennelled dogs by taking them on walks to stimulate muscle and blood circulation, while at the same time providing an effective and enjoyable environment.
· Cleaned and prepared comfortable sleeping quarters for animals.

Island Destiny Cruises – New Jersey, NJ
2002
Waitress (Casual)
Valued team member for showboat cruise restaurant performing a variety of functions, including customer service; taking of orders; serving of food and drinks; answering of questions; and cashiering.
Main Accomplishments:
· Maintained a calm and reassuring demeanor under high-pressure situations.
· Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills
· Calculated bill orders and took payments by cash and credit/debit cards, providing change where necessary.

City & Country Vets – New Jersey, NJ
2002
Veterinary Assistant (work experience)
Team member of local veterinary clinic responsible for assisting veterinary staff in surgery preparation; cleaning of kennels and surgery; feeding of animals, hydrobaths, dog walking, and general clerical duties
Main Accomplishments:
· Assisted veterinary staff and surgeons in the preparation of physical exams and surgical procedures.
· Performed a variety of duties to assist in the proper care of animals, including preparing food (including special diets), ear cleaning, cleaning of enclosures, dog walking and hydrobaths.
· Treated minor injuries and reported serious health problems to veterinarians.

Community Activities

Treasurer/Secretary – Adventurers Scout Association

School Activities

Big Band
Senior Concert Band
Involvement in all school productions

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATIONS PROFILE

Solo Practitioner and Independent Contractor specializing in workplace health issues related to Workers’ Compensation claims. Extensive knowledge of medical diagnostic and patient care services, providing medical expertise and consultation in various settings, including industrial/manufacturing, health care facilities, law firms, and insurance carriers. Strong understanding of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment.

· Diabetes
· Public Speaking
· Professional Writing
· Effects of Shift Work
· Disability Resolution
· Chronic Pain Syndromes
· Workplace Substance Abuse
· Hand-Arm Vibration Syndrome
· Psychological Aspects of Disability
· Workers’ Compensation Management
· Excellent Management & Organizational Skills
· Outstanding Communication/Interpersonal Skills

EDUCATION

Medical College of New Jersey — New Jersey
Doctor of Medicine (1992)
University of New York — New York
Masters in Public Health (1987)
University of New York — New York
Bachelor of Arts (1985)
University of New England — London
Special Studies in Public Health (1986)
Certifications:
Board Certified, American Board of Family Practice
Certified Medial Review Officer
Certified Independent Medical Examiner
Certified Ergonomics Specialist
Diploma, American Academy of Pain Management
Professional Licenses:
Doctor of Medicine (MD) – New Jersey

PROFESSIONAL EXPERIENCE

Chris Fong, MD,MPH, PC — Clifton, New Jersey
2001–PRESENT
Principal
Solo practitioner and independent contractor providing workplace health consulting and medical expertise to health care facilities, law firms, and insurance carriers in relation to injuries or conditions that occur in the workplace.
· Established and maintained excellent client relationships, providing medical expertise and consultation on a regular basis to Durimax Steel, Celco Power, Vatts Steel, and other independent local clients.
· Successfully led and negotiated contract terms as Medical Director to Clifton Rehabilitation Systems, a statewide physical therapy chain.
· Independently performed IME (Independent Medical Evaluation) reports on injured workers to determine whether injuries had occurred; included conducting medical accident investigations for work relatedness, identifying cause, and providing recommendations for treatment or referral.
· Formulated strategies to reduce Workers’ Compensation claims costs for Durimax Steel by 68% over a 3 year period; initiated a return to work program and early reporting and treatment of workplace injuries.
· Instrumental in initiating, writing, and administering a workplace drug policy for Durimax Steel, gaining Union support; company’s previous experience introducing such policies received strong opposition from its Union.
· Provided on-site training in disability case management to company nurses, reducing company costs in lost time disability.
· Identified new and innovative approaches to enhance the effectiveness of Durimax Steel’s Safety Program; integrated medical awareness with safety procedures, initiated a medical accident investigation protocol, and participated as the company’s physician in Safety Committee Meetings.
· Spearheaded efforts to reduce mistrust between Union and Management by providing fair and objective management of Workers’ Compensation injuries.

BLOOMFIELD OCCUPATIONAL HEALTH SERVICES — Bloomfield, New Jersey
1998–2001
Occupational Medicine Physician/Medical Director
Reported directly to Vice President of Out-Patient Services while supervising a staff of 5 for exclusive occupational medical services clinic. Scope of responsibilities included office management; creating office policy; marketing practice; evaluating and treating patients; and overseeing all medical decision-making.
· Created and built a financially viable occupational medicine practice within 3 years without hospital marketing support, increasing corporate client base from zero to over 200 clients.
· Pioneered initiative to create a drug testing/MRO consulting service, providing evaluation, diagnosis and treatment for over 400 clients without hospital marketing support.
· Initiated efforts to improve operations by creating a practice-based billing system satisfying client needs, resulting in increased profit margins through rapid return on accounts.
· Designed and conducted staff training programs in customer service practices, enhancing marketability.
· Enhanced the practice’s presence within the local community through national certification, increasing client base and marketability; received certification as a Medical Review Officer and as an Independent Medical Evaluator.

CLIFTON HEALTH CARE SERVICES — Clifton, New Jersey
1997–1998
Occupational Medicine Physician
Reported directly to Vice President of Ambulatory Care evaluating and treating injured workers for leading healthcare facility within the area offering Occupational Medicine Services.
· Established reputation as a credible occupational medical consultant within the corporate sector; managed company Workers’ Compensation claims, minimizing client financial responsibility and expediting resolution of problematic cases.
· Enhanced reputation by performing on-site visits to client facilities, maintaining strong client relationships and creating loyal accounts; accurately determined causality for injuries and provided ergonomic and other safety recommendations to prevent similar accidents.

MERCY HOSPITAL OF ENGLEWOOD — Englewood Cliffs, New Jersey
1995–1996
Family Practitioner
Reported directly to Chairman of Department for Englewood Cliffs Clinic at Mercy Hospital providing primary health care services through the evaluation and treatment of patients.
· Developed on-site health care presentations at a local half-way house for women with drug related offences, educating them on the health effects of addiction to themselves and their children.
· Orchestrated the implementation of the Welfare Disability Examinations initiative, enabling individuals previously labeled as “disabled” to return to work
· Collaborated with case-workers on patient disability cases, performing evaluations to enable able-bodied individuals to return to work.

TRAINING

New Jersey Self Insurers’ Association Fall Workshop • Musculoskeletal Disorders & Ergonomics • Allergies at Work • Understanding HIPAA • Drug Diversion & Abuse • Risk Management Essentials for Physicians • Medical Review Officer Drug & Alcohol Testing • Principles of Workers’ Compensation & Disability Case Management • Conflict Resolution

PRESENTATIONS

“Hand-Arm Syndrome” — New Jersey Self-Insurer’s Association, New Jersey (Oct 2003)
“The Therapist’s Role in Disability Resolution” — Clifton Rehab Systems, New Jersey (Oct 2003)
“Health & Safety Effects for Shift-workers” — Durimax Safety Leadership Committee, New Jersey (Sept 2002)
“Guide to Disability Resolution” — Celco Power WC Claims Reserves Meeting, New Jersey (Mar 2002)
“Employer’s Guide: Return to Work Strategies” — Clifton Services Committee, New Jersey (Mar 2001)
“How to Overcome Chronic Pain Syndrome” — Englewood Claims Association, New Jersey (Jan 2001)

PROFESSIONAL AFFILIATIONS

Chairperson, Industry for Workers’ Compensation Reform, New Jersey
Member, American College of Occupational & Environmental Medicine
Member, American Academy of Disability Evaluating Physicians
Member, American Academy of Family Practitioners

Jennifer Rushton - info@keraijen.com.au - http://www.keraijen.com.au