Resumes by Career: Executive

Account Executive

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


To obtain a sales position.


Sell advertising for a university telephone directory. Service existing accounts. Regular follow-up with potential clients, often resulting in a sale. Negotiate contracts. Upsell advertising whenever possible. Arrange graphic designs manually. Handle billing.

Sold ad space for campus newspaper through cold calling and upselling to current advertisers. Negotiated how many times ad ran. Sold 45% more ad space than other reps during tenure.
· Received Most Valuable Sales Representative award for most sales in a single week.
· Arranged graphic designs by hand.
· Performed billing.
· Trained sales people.

ART DIRECTOR, 1995 - 1997
Promoted from Production Artist.
· Recruited, trained, and supervised 3 production artists. Evaluated employee performance.
· Proofed and laid out design ads. Controlled what went into paper.
· Provided feedback to ad reps and worked directly with some clients.


Bachelor of Arts, Communications, Minor: Marketing, 1998
Internship, University Relations
Wrote and edited magazine articles, bi-weekly newsletter, telephone directory, and news releases.

Study Abroad


• Mayo Clinic Scholarship


Habitat for Humanity, assisted in building a house.

PRWRA Linda Wunner - - Career & Resume Design - Duluth, MN 55811 -

Account Executive Client Services

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Position where extensive client service and communications experience will add value.


· Strong background in client service. Experienced managing up to 350 accounts and building profitable, long-term relations. Cited by clientele for superior service in all positions held.
· Outstanding communication skills; articulate in person and in writing. Able to increase productivity by quickly analyzing client needs and maximizing account revenues.
· Most-productive Account Agent two of four months measured at Carlos (2000). Account Rep of the Month four times in six-month span at Asset Marketing (1997-1998).


Account Executive: East Telecom, Golden Valley, MN
Service corporate accounts for this provider of telecommunications hardware and services.
· Manage 350 accounts with small- and medium-size businesses. Ensure highest client satisfaction and retention rates by quickly resolving billing and service issues.
· Penetrate accounts by educating and up-selling clients on new products.

Account Agent: Carlos Group, Edina, MN
Served as liaison between marketing teams and clients of Merrill Lynch account.
· Delivered wide range of travel-related concierge services to high net-worth clients.
· Consistently ranked among top of 25 reps for fast, efficient service.

Account Rep: Worldwide Marketing, Eagan, MN
Opened and managed accounts, selling high-end collectibles. Recruited to Worldwide after spin-off.
· Involved entire sales process, from cold calling and qualifying to closing and account management. Opened over 100 accounts. Ranked in top 5% of reps for sales calls made.
· Successfully retained irate client, turning lost sale into $17,000 in incremental revenue.

Sales Associate: Michaelson Automotive, Elgin, MN
Provided sales, marketing and customer service to wide-ranging clientele.
· Consistently achieved highest Customer Service Index rating from Nissan Corporation.
· Regularly made sales quotas. Rapidly mastered new product data.

Prior experience as Flight Attendant for United Airlines (two years); played leadership role on domestic and international flights. Also served as Office Manager/Production Coordinator for Media Productions, Inc. (one year). Managed production office and coordinated video shoots.


· Bachelor of Science Degree: Sociology, Iowa State University, Ames, IA.
· Attended numerous professional seminars, including 7 Habits of Highly Successful People.


· Computer skills include Windows 95/98, Microsoft Office and Internet research.
· Well-read and widely traveled. Gain tremendous satisfaction from ensuring client satisfaction.

Kevin Donlin - -

Account Executive HR Services Copy

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Experienced account executive with a 12-year history of success developing new business in the professional corporate marketplace, as well as managing and growing existing accounts. Background includes key accounts, major accounts, and national accounts. Utilized consultative selling techniques to customize products and services in complex, multiple-level decision making environments. Consistently exceeded sales goals and recognized as a top achiever. Called on key decision-makers, created persuasive account strategies, and built a high degree of credibility and integrity in a competitive marketplace. Expertise includes marketing and selling various benefits and human resource services, major facsimile networks, and copiers. Computer skills include ACT! 2.0 for Windows.


FJK CORPORATION, Houston, Texas and San Jose, California
Account Executive - Human Resource Services Division, 1996 - Present
Generated the sale of 401(k) Recordkeeping, Section 125 Administration, Employee Management, and State Unemployment Insurance Services. Interacted with presidents, business owners, CPAs, and office managers. Called on small and medium sized companies with an average of 25 employees including computer companies, CPA firms, law offices, physician and dental offices, oil and gas companies, restaurants, public relations firms, engineering firms, retail companies, and non-profit organizations. Built relationships with internal payroll representatives and payroll specialists to develop a referral base. Territory in San Jose included all of South Bay and the Silicon Valley.
· Achieved 111% of quota in Fiscal Year 1999 with 8 months in San Jose and 4 months in Houston.
· Built the San Jose and Houston territories.
· Attained 120% of quota in Fiscal Year 1998 in San Jose.
· Recognized as Top Representative of the Zone for achieving 167% of quota in March 1998 and 164% in August 1998.
· Ranked in the Top 10 out of 30 account executives during rookie year.
· Earned participation with other national top performers in company conference for Fiscal Year 1998 and Fiscal Year 1999.
· Conducted 401(k) Recordkeeping and Section 125 Administration seminars for up to 40 clients and CPAs.

GOLDMAN AND FRANK, Oakland, California
Senior Account Executive, 1991 - 1996
Marketed and sold rental services for facsimile system networks to new accounts and grew existing accounts through upgrades, renewals, and purchase conversions. Called on key, major, and national accounts throughout the East Bay and a portion of North Bay in San Francisco. Contacted presidents, vice presidents, controllers, human resource managers, purchasing managers, purchasing agents, and office managers. Contracts ranged up to $400,000.
· Received 2 Western Region Awards as Representative of the Month in June 1993 with 267% of quota and October 1993 with 216%.
· Ranked as the Top Account Representative of the Oakland Branch in 1993 by attaining 180% of annual quota.
· Originally hired as a senior account executive until 1993.

Account Executive, 1989 - 1991
Developed new business for one of the largest office furniture dealers in the San Francisco Bay area. Sold workstations, panel systems, and stand alone office furniture.
· Achieved $100,000 for one month during rookie year when monthly quota was $20,000.

DOYLE AND ASSOCIATES, San Francisco, California
Sales Representative, 1987 - 1989
Sold copiers and supplies to major accounts such as The Gap. Maintained strong customer sales support by interacting with co-workers in the warehouse, dispatch, service, administration, credit, and collections departments. Coordinated with retail and major account representatives to ensure a high level of customer satisfaction and loyalty.
· Recognized as Top Supply Sales Representative in December 1988.


University of California, Berkeley
B.A., Marketing

PRWRA Sandy Hild - The Résumé Doctor - - -

Accounting Executive

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


CERTIFIED PUBLIC ACCOUNTANT combining cross-functional competencies in all phases of accounting, information systems, and staff supervision and management. Proficient in managing and developing financial reports and controls using staffing and technology efficiencies. Expertise in analyzing, developing and implementing stringent cost-reduction measures. Ability to contribute as a team player and interface with professionals on all levels. Expertise in identifying troublesome areas and implementing corrective measures. Fluent in English and Hindi. Expertise includes:

s Internal Control and Audit
s Accounting Information Systems
s Budgets, Forecasts and Financial Modeling
s Monthly, Quarterly and Year-End Reporting
s Financial and Management Reporting
s Corporate Tax Compliance
s Corporate Accounting
s Job Costing
s Compliance
s General Administration
s Payroll Administration
s Inventory Control & Purchasing

Technical proficiency includes Microsoft Excel, Lotus 1-2-3, WordPerfect, PowerPoint, Dbase IV, MAS90 and Alcie.

Representation of Career Accomplishments

· Devised and implemented significant cost-reduction, revenue increase and cash flow improvement measures throughout professional career by restructuring staff responsibilities, upgrading technology or evaluating purchasing and sales procedures and improving reporting systems.
· Enhanced cash flow by 20%, and reduced past due invoices, corporate savings through improved department operations and implementation of client credit checks.
· Improved departmental and executive reporting turnaround time and accuracy through upgrading and streamlining staff responsibilities and resources.
· Coordinated and structured corporate accounting and financial departments, including staffing, training, technology and procedures.
· Instrumental in researching and negotiating health and dental benefits, insurance and other employee benefits.

Professional Experience

ABC INC. – New York, NY
Financial Controller
Charged with operating five-person financial department, including overseeing payables, accounts receivables, compliance, cash flow, billing, payroll, taxes and operations. Coordinated capital asset acquisitions in excess of $25K. Evaluated and drafted annual operating and financial budgets, and prepared quarterly variance reports for senior management. Worked closely with external financial institutions regarding loans, payments, and other transactions; prepared documentation and assisted in scheduled audits. Supervised federal, state and local tax filings and prepared consolidation package in preparation of group consolidation accounts.
· Championed efforts involving group medical and dental insurance, office equipment leases and other administrative work.
· Improved turnaround time on receivables by streamlining staff responsibilities, performing detailed credit checks, implementing credit limits and closely following progress.
· Upgraded corporate accounting procedures, integrating and streamlining information systems resulting in timely exchange of information.
· Implemented cost-reduction measures that improved productivity and revenue, including advanced preparation of audit information and corporate tax returns which saved over $25K annually.
· Developed internal cost-reduction controls including overtime compliance, expense management, accurate billing, and capital expenditures.

Internal Auditor
Ensured compliance with all local and national laws. Performed internal audits and submitted detailed recommendations to management identifying potential problems, excessive spending and solutions for same.

Account Manager
Developed operational and financial budgets; supervised costs on large projects, ensuring reconciliation of expenses with allocated funds; managed inventory and accounts payable personnel; coordinated financial transactions with banks and lending institutions; and managed foreign currency and branch offices transactions.
· Eliminated non-profitable jobs by implementing a cost history database used in ensuring consistency in price quotes and use of personnel resources.
· Secured additional working capital at below market interest rates by preparing specific revenue projections and keeping lending institution advised of any changes.
· Promoted to Internal Auditor (1986)

Managed ten-person accounts payable department, including independent contractors. Prepared bi-weekly payroll for over 2,000 employees; recorded journal entries; and prepared tax returns and other financial documentation as warranted.

Licenses and Certifications

· Associate Member, Institute of Chartered Accountants (India)
· Passed Certified Public Accountant examination (1999)
· New Jersey State Insurance Agent


PUNJAB UNIVERSITY – Panipat (Karnal), India
Bachelor of Commerce
Patricia Traina-Duckers - The Resume Writer -

Administrative Assistant Executive

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Accomplished Administrative Manager with over 15 years experience instituting organizational strategies and measures for continuous improvements and efficient business operations. Self-starter who meets project deadlines and requirements while performing multiple tasks within fast-paced environments. Respond rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change, and refocus on new priorities. Thrive as team player and coordinator for special events and programs. Outstanding interpersonal communication skills; quickly establish rapport with patients, physicians, and staff members. Key strengths include:

• Project Control & Management • Administrative Support
• Human Resource Functions • Office Management
• Law & Regulation Compliance • Scheduling & Event Coordination
• Problem Identification & Resolution • Budgeting & Financial Affairs
• Team Building & Leadership • Interpersonal Communications

"... proved to be one of the most conscientious and hard-working associates that I have worked with in many years. Her attention to detail, dedication to her job, and positive attitude helped to make her a leader and an example for her peers and a tremendous asset to our department." Fred Sterling, Risk Operations Manager - Rhapsody, Inc.


2000 - Present
Executive Administrative Assistant
Provide administrative support to CEO, and up to 12 management team and hospital staff members. Scope of responsibility is diverse and includes patient communications, special event coordination, operations management, executive administration, human resources, and regulatory compliance.
• Designed and implemented administrative programs to reduce redundancy, streamline processes and improve daily operations.
• Led internal office training to ensure compliance with all local, state and federal regulatory agencies; extensive knowledge of HIPAA, JCAHO, HCFA laws and regulations.
• Performed and assisted with Human Resource functions; interviewed, recruited and conducted new general employee orientations. Built work teams that consistently exceeded goals for productivity, efficiency and quality.
• Implemented 'Employee Incentive Award' programs designed to promote outstanding work performance, which delivered measurable improvements in employee morale and satisfaction.
• Planned and facilitated broad range of administrative functions including travel arrangements, calendar management, business correspondence and outlining agendas for various functions and meetings.
• Designed and instituted new database system for marketing enabling department to track areas of expertise and work history of specific licensed employees. Ultimately streamlining process of submitting documentation to become certified or provider within network.
• Trained over 12 staff members regarding equipment operations and various processes; developed team members committed to optimal productivity.
• Organized all charitable functions, special events, and on-going employee activities such as Christmas parties and picnics. Managed yearly budget of $6000 and events for 240 employees and 25 physicians; consistently stayed under budget and saved $1000-$2000 annually.
• Served as back-up HR Director, frequently sought out by employees to handle issues and defuse problem situations.

1999 - 2000
Administrative Assistant/ CRS Representative
Provided assistance to customers regarding various issues with accounts; established operational policies and procedures necessary for smooth business operations; developed recognition awards and motivational incentives for employees which enhanced office environment.

Administrative Assistant
Directly reported to President and Vice President; oversaw projects and progression, prepared job costing, reports, materials, and updated files; implemented new forms providing better efficiency and accuracy, clearing 2-month backlog within 3 weeks; accountable for new software installation, set up, and maintenance of user profiles on NT environment; developed key database program for critical $1 million project, streamlining materials process, enhancing efficiency, and ultimately saving costs.

1995 - 1999
Administrative Assistant
Participated in assigning risk assessment to products inventoried, data entry, report updates and analysis, formal and informal research, and manufacturer and vendor correspondence; collaborated with Project Manager during meetings to generate new ideas that would facilitate Y2K project.

1987 - 1995
OS & D Clerk/ Supervisor
Developed and implemented new procedures which reduced claims by 12%; honored with award for completing 'Excellence Training Program' within top 2%.


ITT Technical Institute
A.A.S., Business Technology Administration
Continuing In-Service training courses sponsored by Intermountain Hospital included:

• Access Advanced Techniques
• Speak with Confidence & Clarity
• How to Discipline Employees
• Recruiting for Vacant Positions
• Workmen's Compensation Verification
• Knowledge of FLSA, FMLA & EEOC
• Management Skills for Administrative Assistants
• Coaching & Teambuilding Skills for Managers
• Basic Functions of HR
• Conducting Employee Orientations & Meetings
• JCAHO, HCFA, State & Federal Regulatory Agencies
• Computer/Business Software Applications


Access Microsoft Word PowerPoint Publisher Excel Windows XP Outlook Lotus Organizer Transcription


Member, Executive Women in Sales
Member, Business Professionals of America


Speaker/Volunteer, Suicide Awareness Program
Volunteer, Hope House
Volunteer, United Way

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - - - (208) 331-0561 - (208) 361-0122 fax

Attorney Litigator

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Attorney with seven years of experience in case litigation including class action suits, personal injury, succession, corporate law, and domestic law.
• Knowledge of legal precedents established in domestic law cases.
• Specializing in domestic law case management.
• Success in presenting opening statements, examinations, cross-examinations, and closing statements.


Collaborated and negotiated national and statewide class action suits in anti-trust, oil, and gas. Developed, negotiated, and executed class action writs, appeals, amicus curiaes, and legal memorandums. Advised and assisted legal counsel in maritime and toxic tort litigation. Analyzed and formulated grounds for civil rights litigation. Gained knowledge in Federal and State Court litigation. Devised and launched legal strategies for cases including personal injury, succession, corporate law, and domestic law. Negotiated numerous legal disputes that resulted in out-of-court settlements.
• Established legal precedent in national and statewide class action suit in anti-trust.
• Founded domestic law precedent at State level.
• Generated 20% increase in revenue for firm due to domestic law specialization.

Compiled and analyzed legal precedents on class action suits involving anti-trust, oil, and gas. Performed Title VII legal research. Compiled and distributed information on maritime and toxic tort. Collected and monitored legal developments in civil rights litigation. Examined legal precedents in personal injury, succession, corporate law, and domestic law.
• Converted firm-wide research library to computer based model accessible via modem.
• Researched, prepared, and distributed appellate briefs to managing partners.
• Devised firm-wide research policies and procedures.

Hired, trained, and supervised staff of ten legal assistants. Cross-trained legal assistants and administrative assistants for inter-office functionality. Developed and maintained professional relationship with Providence chapters of Special Olympics and March of Dimes. Elected as Treasurer for Providence chapter of Special Olympics. Headed Advisory Board for Providence chapter of March of Dimes. Arranged and participated in fund raising events for local charitable organizations.
• Resolved union disputes involving benefits, salary, and paid time off.
• Raised over $50,000 at corporate auction benefiting Providence chapter of Special Olympics.
• Solicited over $15,000 in donations for Providence chapter of March of Dimes.


Boyle, McBride and Finch, LLC, Providence, RI
1997 - Present
Attorney Il

Klein and Klein, LLC, Northbury, RI
1992 - 1996
Staff Attorney


Quinnipiac University School of Law, Hamden, CT
J.D., Law

University of Hartford, East Hartford, CT
B.A., Psychology

PRWRA Kristen Coria - - Accounting Paradigms

Business Professor

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Resourceful and innovative professional with a 20+ year academic career producing powerful learning opportunities for advanced level post secondary courses, international educational facilities and corporate training. Recognized for teaching excellence based on technical, research, and design fundamentals. Pioneering technology in the classroom and e-learning. Strong follow-through, administrative and time management capabilities. Highly articulate, demonstrating refined interpersonal skills across all levels and backgrounds. Without fail, confident, positive and professional. Energized for new challenges.

Core competencies:

· Curriculum Development
· Lesson Design & Development
· Research & Reporting
· Leadership & Mentoring
· Extra Curricular Initiatives
· Technical Instruction
· Remediation & Assistance
· Media Relations
· Multi Culture & Ethnic Awareness
· Community Involvement


1996 – Present
1984 - 1993
Georgian College Of Applied Arts And Technology, Barrie and Orillia Campuses
Selected for multiple faculty positions in the Georgian@Laurentian BA Program; Applied Automotive Marketing Degree Program; and Business and Management Studies: Business Administration. Not including other educational projects, taught 170+ post-secondary credit level courses for Georgian. Consummate instructional capabilities serve to deliver introductory to advanced level programming for HR Management Program, Engineering Technology, Resort and Hotel Management, and Continuing /General Education. Current courses include Introduction To Economics, Macroeconomics, Labor Economics, and Marketing on the Web.
· Develop Syllabi, conduct research, accumulate resources and generate assessment materials for all courses taught. Spearheaded innovative courses like Marketing on the Web, Cyberselling, and Society and the Internet. Further, piloted the introduction of the McGraw-Hill Learning Architecture (Online Learning Resource Package) in the Business Administration (Marketing) Program.
· Present curriculum content, drawing parallels to regional, national and international markets, and extensive travels to generate real life applicability of course material.
· Active in giving media interviews on behalf of the college for television and print. Consulted for opinions related to Economics and Business issues. Interviewed and quoted in Simcoe County Business News on multiple occasions.
· Trusted to orientate new faculty addressing teaching methodologies and student expectations in a college environment. Flexible skill-set trains teachers for all departmental courses. Coached two faculty to teach Society and the Internet in India. Lead teacher for Consumer Behavior, even though not personally teaching the course.
· Carried out the additional responsibility of Program Coordinator for Orillia Campus for two academic years, 1991 - 1993. Served as contact point for new Business Programs students and faculty. Delivered briefings to students, instructors, and community members, in addition to promoting programs in local high schools. Involved in curriculum development resulting in the smooth transition for students from the Orillia to Barrie campus and to further educational and work opportunities.

LECTURER – Mangosuthu Technikon
1999 - 2000
South Africa and Zimbabwe
Arranged a sabbatical to undertake an International Professional Development Leave. Traveled throughout the region conducting academic research.
· Lectured post secondary students focusing on international economic concerns.

1993 - 1996
Government Of Brunei Darussalam, North Borneo
Took a Leave of Absence to accept this Ministry Of Education post in Southeast Asia. Taught Upper Secondary Mathematics: Cambridge O and AO curriculum. Additionally, tended to the administrative details of upper secondary classes.
· Manager for the Australian Mathematics Competition in 1995.
· Headed the Commerce Club as part of extra curricular activities.

York University, School of Continuous Education, Toronto, Ontario
· Provided on-site delivery of Advanced Economics courses to engineers, managers and staff at Allied Signal Aerospace’s Management Development Certificate Program.

Georgian College, School of Continuous Learning, Barrie, Ontario
· Retained to instruct: Marketing For Small Business for the Ontario Management Development Program.

1985 - 1988
Certified General Accountants Association of Ontario, Barrie, Ontario
· Provided expertise for three courses: Fundamentals of Managerial Economics; Quantitative Methods; and Economics.

Earlier roles included Teaching, Supervisory and Administrative positions with the Toronto District School Board and Pickering College.


Schulich School of Business, York University, Toronto, Ontario

Queen's University, Kingston, Ontario

St. Clair College, Windsor, Ontario

Noel-Levitz Training Modules, Georgian College


Chair Staff Affairs Committee of College Council. Dedicated to serving Georgian’s operations, adjudicating College research and in multiple committee and advisory capacities:

· Laurentian University
· Business Administration Macro Curriculum
· Marketing Management
· Human Resource Management
· Canadian Automotive Institute
· Dean and Faculty Selections
· Professional Development Leave
· Mechanical Engineering Programs


Invited to facilitate at Seneca College’s Educational Technology Conference Series (1999). Led a workshop on the Blended Classroom at Georgian College (1999).
Hold continuous education in the highest regard. Active participant in workshops and conferences including, but not limited to:

· Internet Applications
· Media Training
· Large Class Management
· Program Coordinating
· Mature Students
· Mathematics
· Blackboard Applications
· Curriculum Development
· General Education

· Participant in a conference entitled Assessment in Mathematics Syllabus D in Brunei and Nelson Technology Forum at George Brown College in Toronto.


Marketing on the Web, Nowell, D., McGraw-Hill Ryerson, 2002
Canadian E-Marketing, Venkat, R., McGraw-Hill Ryerson, 2001
Fundamentals of Management: Essential Concepts and Applications, Robbins/De Cenzo/Stuart-Kotze, Prentice Hall, 1998
Understanding Consumer Behavior, Peter, Olsen and Rosenblatt, McGraw-Hill Ryerson, 1996


Member: The Canadian Institute of Marketing
The Association of Marketing Educators (AME) since 1991. Serve as Regional V.P. for Canada.
The Canadian Foundation for Economic Education


French Horn Player - Barrie Concert Band
Trustee - Church activities
Hatha Yoga participant
World Travel

Ontario Colleges’ Marketing Competition Coach: 2001 - 2003

Audrey Field - -

CFO Energy Producer

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Executive with 7 years of experience as a Chief Financial Officer and 14 years of general accounting experience. Background includes reducing uncertainty through risk management; analyzing, measuring, and creating value; performing due diligence and integration for acquisitions and mergers, as well as multi-company consolidation, minority interest, and purchase accounting; SEC reporting (preparing 10Q-SB, 10K-SB, 8K, 14A, financial statements, and footnotes); scheduling and organizing external audits; tax scheduling; assisting auditing firm with preparation of tax returns; developing capital and operating budgets; analyzing rates of return on capital expenditures; developing and monitoring hedging plan; and preparing quarterly financial reviews for the board of directors. Gained additional experience as a financial analyst and public accountant. Earned an M.B.A. in finance. Computer skills include Microsoft Windows 95, Excel, Word, and Outlook.


MIDDLE BAY OIL COMPANY, Houston, Texas and Mobile, Alabama
1990 - Present
Chief Financial Officer
Company was sold in August 1999, all executive officers were asked to resign, and personally asked to stay on as CFO during development of the management team. Manage all financial operations of an onshore oil and gas exploration and production company, with oil and gas reserves valued at $70 million and total revenue at $18 million. Supervise a controller, revenue accountants, joint interest accountants, and an accounting clerk. Interact with auditors, attorneys, insurance representatives, financial institution representatives, market makers, and analysts.
• Established accounting system from start-up.
• Implemented an upgraded accounting system as the company grew from $1 million to $18 million in revenues and $3 million to $70 million in oil and gas reserves (increased accountability, improved workflow, reduced project time to close books by 50%, and improved the assembly of information for investors).
• Implemented a company-wide computer network with 15 workstations.
• Organized and created Y2K compliance plan, and informed audit committee and board members of progress.
• Developed an oil and gas hedging plan with Enron.
• Coordinated all logistics for relocating the accounting department to Houston from Mobile.
• Led the financial process to take the company public in 1995.
• Performed due diligence and integration for five mergers and acquisitions.
• Originally hired as the controller (1990 to 1992), worked as one of five employees, and assumed multiple roles with primary responsibility for financial and accounting operations.

SONAT, INC, Birmingham, Alabama
1985 - 1990
Financial Analyst
Worked in the corporate office with responsibility for analyzing four division budgets and performing industry analyses for this diversified energy company.

CHERRY, BEKAERT & HOLLAND , Montgomery, Alabama
1983 - 1985
Public Accountant
Audited company financial statements, and prepared income tax returns for high-net-worth individuals and small business owners.


UNIVERSITY OF ALABAMA, Tuscaloosa, Alabama
Master of Business Administration in Finance - 1987
Bachelor of Science in Accounting - Cum Laude - 1983


Certified Public Accountant - 1985

PRWRA Sandy Hild - The Résumé Doctor - - -

CFO Fortune 500

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seeking leadership role as Chief Financial Officer, Corporate Controller or Director of Finance.


Over 20 years of Accounting, Finance, and Strategic Analysis in a Fortune 500 Company with total Profit & Loss for a $69M division. Responsibilities included: monthly/quarterly/annual reports, budgeting/forecasting/monitoring, cost containment, pro-forma review for business acquisition, and profitability assessment. Scope of responsibilities extended to $66M in capital facilities, a $7M annual capital budget, with 368 personnel servicing 317,000 customers.


Awarded a Bachelor of Business Administration degree from the University of Cincinnati, with Magna Cum Laude Honors in Accounting and Finance. Academic and professional credentials have been enhanced with additional training in management, legal compliance, human relations, and business computer applications.


• Established strategic systems to reduce outstanding receivables by 5% while increasing revenues 28%.
• 90 day past due billings dropped 72% and Days Sales Outstanding dropped 27%.
• Responsible for training, supervising, and management of 4 controllers.
• Re-engineered existing 'processes' to insure quality control and success with internal audit.
• Leadership enabled district to receive the Shareholder Pillar award for successfully turning an unprofitable district, losing $1.6M/year to a gross profit of $900K within 24 months.
• Served as key liaison to coordinate administrative interface following $4M acquisition of a local company.
• Analyzed costs, profit margins, and made recommendations to dramatically increase customer pricing in response to cost increases of 47% resulting in substantial improvements in operating margins.
• Successfully converted all major accounting systems (billing, general ledger, financial reporting, accounts payable, fixed assets, payroll, and inter-company accounting) within a 5 month time frame.
• Set up/implemented a regional accounting center to coordinate all financial activities for a three state area.
• Coordinated process improvements, staff development, and policy implementation to increase ownership and enhance employee competence for cross functional responsibilities.


Central Indiana Division
1981 - Present
Division Controller

Olive & Co. (CPA's), Indianapolis, Indiana
1979 - 1981
Staff Accountant

PRWRA Ric Lanham - - RL Stevens & Associates -

CFO International

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seasoned business leader acknowledged throughout career for capacity to cultivate strategic relationships and build trust, while simultaneously steering positive bottom-line results. A positive, innovative leader; open to fresh ideas and championing an environment of transparent communications that welcomes feedback and inspires teams to excel. Corporate versatility has been honed and refined consulting to a diversity of businesses—from high-profile heavyweights to family-based enterprises across all major sectors. Commercially-astute, influential, and people-focused.

Professional strengths include:
Ÿ Financial Modeling
Ÿ Business Improvement
Ÿ Team Leadership, Training & Direction
Ÿ Succession & Incentive Planning
Ÿ Contract Negotiations
Ÿ Business & Tax Compliance
Ÿ Board Presentations
Ÿ Business Case Building
Ÿ Profit Enhancement
Ÿ Corporate Restructuring
Ÿ System Needs Analysis & Design
Ÿ Change Facilitation
Ÿ Capital Raising
Ÿ Strategic Growth Planning
Ÿ Due Diligence Investigations & Evaluations
Ÿ Management Reporting
Ÿ Client Relationship Management
Ÿ Transparent Communications
Ÿ Debt Restructuring


Chartered Accountant Practicing Certificate • Registered Tax Agent • Migration Agent
Member, The Institute of Chartered Accountants
Licensed Member / Proper Authority Holder, Garvan Financial Services
Member, Migration Institute of Australia
Member, Migration Agents Registration Authority


Productivity & Profit Increases
· Spearheaded a divisional restructure that reduced non-chargeable hours by 8%, enhanced interdepartmental communications, and boosted staff morale.
· Transformed start-up enterprise to an established revenue-generator in just 12-months.
· Steered the financial prosperity of a client’s business enterprise—driving annual revenue increases of 1300% over 5-years.

Relationship Building
· Built a solid network of influential contacts in the financial services industry including senior managers of a leading Australian bank. Arranged presentation of how services offered by both firms were complementary opening the door for mutually beneficial referral relationships.

Business Development Initiatives
· Personally secured two clients generating $70K pa.
· Introduced a new service to an accounting practice and facilitated the growth of a second service that delivered 3 of the organization’s top 10 revenue-generating clients. Idea proved so popular, it was later rolled out across all offices nationally.
· Produced the growth strategies that facilitated extensive business expansion for a commercial cleaning business—prompting a 348% increase in staff numbers, and lucrative commercial office and investment purchases.
· Won lucrative client from high-profile competitor through assurances of personalized service and a series of personally-created management and financial reports designed to improve operations.

1998 - Present
Rapidly acclimatized to the nuances and complexities of Australian business, tax laws, and culture following relocation from South Africa. Established a business network and acquired Australian qualifications—a commitment that paid dividends with initial management appointment extended to a partnership offer with Haines Norton—a role that progressively expanded to encompass directing the burgeoning migration services practice.
Conduct all manner of client services from due diligence investigations, through to the establishment of business infrastructure, tax returns, annual account preparation, and audits.
Authorized financial, business development, and procedural decision-maker for the short-term, medium-term, and long-term growth of the business in collaboration with partners.

Selected Contributions
· Appointed to the board of a prominent software company as a financial and operational trouble-shooter selected by the Managing Director to analyze and report on financial issues and produce recommendations for improvement. Championed the implementation of a new staff rationalization program delivered in tandem with streamlined processes via a strategic change management initiative. Adopted advice yielded positive outcomes with an infinitely more efficient and stable product released to market prompting enhanced reputation, and a marked decline in technical support.
· Personally secured two clients generating $70K pa.
· Facilitated the growth of business migration to the service mix—a highly successful concept later rolled out nationally with similar client and fee increases. Initiative delivered 3 of the firm’s top 10 revenue-generating clients and generated 12% of Adelaide’s total business revenues.
· Gained qualification as a Migration Agent to better understand client issues, government policy, and processes surrounding immigration. Provide migration assistance, introduce clients to business, and tailor accounting and tax planning for migrants.
· Successfully negotiated with the South Australian government to accompany and enhance road shows presented in South Africa.
· Represented Haines Norton Adelaide at the largest migration fair held annually in London.
· Presented financial outlook and tax highlight summary to crowds of up to 200 company conference delegates.
· Revamped the structure and capability of the company’s IT division to ensure a seamless integration of policy, processes, and software with the introduction of the GST in Australia. Trained all Adelaide staff in the operation of software.
· Conducted due diligence for a commercial cleaning business acquisition, and later created the operational infrastructure and growth strategies that facilitated substantial business expansion prompting a 348% increase in staff numbers, commercial offices, investment purchases, and ongoing accounting business for the firm.
· Spearheaded a restructure of the tax division, consolidating all staff and trainees under a new manager. Idea spurred increased efficiencies with a reduction of 8% in non-chargeable hours, enhanced communications, and boosted staff morale.
· Built solid network of influential financial leaders including senior managers of Westpac, and arranged presentation of complementary services designed to build a mutually beneficial referral base.
· Inspired a staff member to enhance professional career through study, by mentoring and providing feedback on career opportunities available.

S. McGOVERN & CO, Johannesburg, South Africa
1991 - 1998
Sole Practitioner
Transformed business from a start-up to an established revenue generator in just 12-months. Planned and plotted growth strategies, introduced business systems, controls, and accurate recording and reporting mechanisms, and ensured critical business decisions were well thought-out and responsive to the needs of the firm and its people.
Conducted a skills analysis that reinforced the need for staff and managers to concentrate on specialist knowledge.

Key contributions/highlights:
· Secured first lucrative client from high profile competitor Ernst & Young, building a convincing case for change based on personal attention, qualifications, and proven knowledge. Swayed client through the presentation of professional and accurate management reports complete with a set of business recommendations designed to improve operations.
· Increased profitability for the largest privately-owned pharmacy group in South Africa generating $AUD 766K monthly. Acquisitions and growth advice, together with recommendations for tighter fiscal controls, new financial software, and more focused staff supervision, led to improved financial controls, and opportunities for future expansion.
· Appointed Financial Executive and Board Member to a client’s company, establishing the controls seen as critical for business growth. Personally oversaw the financial prosperity of the enterprise, driving annual turnover increases of more than 1300% to an annual $AUD 6.8 million over the next five-years.
· Evaluated and implemented proprietary brand software for best “fit” to the practice. Trained and educated staff in the use of the software, and became a system “specialist” in assessing and introducing new accounting systems and software to clients’ operations.
· Campaigned successfully with bankers to achieve attractive business loans, overdrafts and property loans for clients based on meticulously created business plans and analysis reports.
· Circumvented potentially costly penalties by providing expert tax planning and compliance advice, and profit improvement strategies.

IBM SOUTH AFRICA, Johannesburg, South Africa
1986 - 1991
Senior Business Analyst
Recruited as Financial Accountant and Project Manager for the Used-Equipment Marketing Division, ordering and importing equipment; project managing and coordinating equipment installations, and preparing monthly management accounts for subsequent presentation to the company executive.

Selected achievements:
· Promoted to Senior Business Analyst after researching, compiling, and presenting a comprehensive feasibility report to the executive management team that demonstrated the profit potential of creating a new business division.
· Recipient, numerous performance-based awards and recognition communiqués acknowledging superior efforts in project managing the importation and installation of used mainframe equipment at clients’ sites.


· Kessel Feinstein Management Consultants, Senior Consultant
· Bolus Group of Companies, Company Accountant to Group Financial Controller
· Eliasov Wolf and Partners, Senior Chartered Accountant
· Freedman & Partners, Trainee Accountant


Microsoft Office • Accpac Accounting • Sybiz Evolution • Solution 6

• MYOB Accounting Plus/Premier • Quickbooks • Quicken

Internet, email, Windows 2000/XP/ME/98/95


Bachelor of Accounting Science
University of South Africa (1982)
Professional Year Institute of Chartered Accountants
Institute of Chartered Accountants (2001)
Diploma in Financial Planning
Deakin University (2002)
Diploma in Migration Law
University of Victoria (2003)

Committed to ongoing professional development through workshops, conferences, and formal/informal training. Recent training includes the Public Practice Program; Buying & Selling A Business; Property Transactions Applying for GST, Income Tax and CGT; Migration Planning State Conference; Financial Planning Updates.

Gayle M. Howard - Top Margin -

CFO Multinational Organization

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Strategic Business and Financial Planning in High-Growth and Multinational Organizations

Financial management professional with extensive experience and expertise in corporate operations and management. Combine expert strategic planning and finance qualifications with strong analytical acumen, business development, transaction structuring/negotiation, human resource management, MIS technology, and leadership skills. Delivered strong and sustainable financial gains in highly-competitive business markets nationwide and internationally through expertise in cost reduction, revenue growth, and profit improvement.

• Financial Analysis and Planning • Investment Management
• Capital Budgeting and Administration • Human Resources and Corporate Benefits
• Sales Forecasting and Budgeting • Resource Planning and Allocation
• Cost and Benefit Analysis • Customer Development and Management
• Staffing and Management • Team Building and Leadership


Zane Company, Oldsmar, FL
1996 - Present
Chief Financial Officer
Senior Financial Executive with full responsibility for planning, staffing, operating performance and leadership of the corporation's complete financial, accounting and administrative functions. Given full responsibility for all core financial processes, including annual planning and forecasting, budgeting, cash management, treasury, internal audit, banking and long-range corporate and personal portfolio investment. Lead a staff of 45+.

Strategic Accomplishments
• Provide "hands-on" operating and financial leadership of a manufacturer of health and beauty products generating $25 million in annual revenues.
• Developed strategic positioning for continued growth and profitability of the company. Work directly with the President/CEO to set both strategic and operational goals and objectives.
• Spearheaded efforts to bring distribution in-house, eliminating outside retail distributor. Oversaw internal reorganization of accounting and shipping departments to facilitate the change. Implemented policies and procedures to expedite the transition, including multi-warehousing, bar coding, Internet P.O.S. links, and in-house coupon rebates. Hired, trained and oversaw additional staff necessary for this move. Improved net profitability by $536,000 in 1997 and 1998.
• Facilitated the overhaul of operations; streamlined purchasing procedures reducing inventory without any interruption to daily production of product; implemented measures to eliminate duplicate functions and tighten efficiency measures; performed direct labor and overhead analysis reducing headcount; integrated a third-party MRP module providing additional cost savings; instituted procedures to maintain vendor relationships to ensure best pricing, appropriate quantities and delivery terms to meet production scheduling requirements.
• Oversee development of near-term and long-range company operating plans and budgets. Implemented a forecasting and strategic planning process to control costs and maximize profits.
• Expert in a full range of corporate financial affairs, including general and project accounting, cash flow management, banking, tax, budgeting, forecasting, financial analysis and financial reporting.
• Established and built critical international business relationships; coordinating global cash management and banking /commerce in 18 countries worldwide.
• Manage implementation and system support of Novell LAN server throughout the company, evaluating technology requirements and overseeing selection/implementation of upgrades, ensuring minimal downtime and loss of production.
• Administer and maintain all EDI communication with vendors such as Target, K-Mart, and Rite Aid.

Ferndale Corporation, St. Petersburg, FL
1995 - 1996
Senior Project Accountant
A Florida-based international manufacturer of surveying maps; whose clientele included the United States Government. Managed day-to-day operations in the accounting department.

• Performed job costing, account analysis, and general ledger management for the corporate office located in St. Petersburg.
• Interfaced with project managers and production staff on classified mapping projects which necessitated a secret security clearance required by the Department of Defense.
• Created dynamic financial, analytical, budgeting, reporting, forecasting, and asset management systems responsive to constant shifting and changing organizational needs.
• Significantly reduced on-site inventory by performing variance analysis in relation to backlog and new order contracts,.
• Decreased production costs through careful examination of overhead allocation and reporting, combined with analysis and calculation of labor bid-rate models.

Baker and Baker, Inc., P.A., Seminole, FL
1993 - 1995
Senior Accountant
• Managed in-house accounting department; administering employee relations, training and evaluations; overseeing accurate and timely processing of accounts payable/receivable, payroll, and various financial reports.
• Prepared corporate and individual income tax returns for a variety of clients, and payroll/sales tax returns.
• Assisted in client development, tax research, and preparing corporate projections.

Jaybird Corporation, P.A., Seminole, FL
1992 - 1993
Staff Accountant
• Provided full charge compilation and tax services for corporate and individual clients.
• Assisted a wide variety of clients in developing policies and procedures to aid in accurate and timely financial reporting.


LaSalle University, Mandeville, Louisiana
Master of Science Accounting
Bachelor of Science Accounting / C.P.A. Candidate

University of South Florida, Tampa, Florida

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail:

CFO Retail Chain

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Executive position or business opportunity applying organizational development experience, CFO success, sales and marketing background to achieve the financial goals of the company.

20 years of successful managerial, strategic business planning, and financial management experience in executive positions serving organizations with extensive acquisitions and sales, multiple entities, divisions, joint ventures, corporations, limited and general partnerships in various states and sales of up to $400 million annually.


• Skilled in all aspects of business development, sales and marketing, capitalization and funding, operational management, staff development, training procedures, major account and territory management, client relations, organizational audits, management information systems coordination, high tech business integration, and financial analysis of acquisition / divestiture opportunities.
• Financial management skills include integrating buying and selling systems, resource allocation, developing productive relationships with banks and investment firms, accounting department training, supervision, and organization, development of financial analysis, control, and reporting systems, conducting and overseeing audits and profitability studies, cash flow management, negotiating financing, strategic planning, making business policy recommendations, tracking financial performance, and forecasting capital requirements.
• Well-developed communication skills demonstrated through production of concisely written business communications, training and motivational speaking, presentation skills, ability to produce in-depth proposals and reports, and expertise in business communications.
• Experienced in consulting, media and public relations, project management, business plan development, advertising and marketing campaign coordination, and board-level negotiations.
• Knowledgeable in computer operations and applications including various operating systems, databases, spreadsheets, contact management software, billing and invoicing systems, custom and off-the-shelf accounting packages, office application and word processing programs, Internet, and E-mail.
• Consistently noted by senior management, partners, staff, auditors, legal counsel, board of directors members, and key clients for superior detail-oriented management skills, ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to solve organizational problems with innovative solutions.


Jaybird Recreation, Buffalo, NY
1998 - Present
Chief Financial Officer
• Managed and directed a wide range of strategic planning, financial analysis, and organizational management functions for an entity with seven stores in two states and annual sales in excess of $100 million.
• Completely reorganized accounting department, ensured standards of performance and qualification for financial personnel, made recommendations concerning business policy, resource allocation, and strategic planning activities to improve bottom-line financial performance, and implemented control and reporting systems to adequately monitor and provide financial insight into business operations.
• Coordinated activities of outside audit firms, computer systems vendors, and financial / legal services required by firm and managed the firm's personnel and human resource requirements.

Helix International, Buffalo, NY
1994 - 1998
Vice President / CFO
• Worked closely with owners to develop a viable financial and operational strategic plan and managed activities of corporate legal counsel, accountants, insurance brokers, banks, manufacturers, retail lenders, flooring companies, and employee benefits administrators for five entities with annual sales of nearly $100 million in four states.
• Restructured all entities and their ownership, managed all acquisitions and sales of dealerships, initiated intensive profitability studies, and implemented fundamental operational changes in all entities.

Industrial Chemicals, Inc., Syracuse, NY
1992 - 1994
Vice President
• Coordinated and directed all requirements for financial analysis, planning, control, and reporting systems, made recommendations regarding business policy, resource allocation, and activities to improve the financial performance of an entity with 16 stores in three states and annual sales of $30 million.
• Successfully restructured cash management and control systems reducing short-term financing requirements by $400,000, forecasted capital requirements, evaluated alternative financing methods, consolidated banking relations, and maintained and negotiated new financing contracts.

SFB Corporation, Rochester, NY
1990 - 1992
Chief Financial Officer
• Managed all accounting, financial, personnel, and computer systems activities for a combined group of entities with two trusts, six joint ventures, four "S" corporations, and over 60 limited and general partnerships with over $125 million in assets throughout five states. Negotiated over $50 million in new loans.
• Supervised relationships with auditors, insurance brokers, banking institutions, computer vendors, and corporate legal counsel. Managed audits, cash and credit management, negotiation of lease and purchase agreements, quarterly and annual SEC compliant financial reporting, and human resource issues.

Maxwell Incorporated, Erie, PA
1986 - 1990
Corporate Controller / MIS Director
• Managed all accounting, financial, and automated systems activities for a consolidated group consisting of 10 entities with 19 divisions and annual sales in excess of $95 million and operations in 10 states, including audits, cash and credit management, transport rate negotiations, negotiation of lease and purchase agreements, staffing projections, budgets, forecasts, and proformas. Coordinated with executive management, internal auditors, and outside consultants on strategic planning, corporate acquisitions, and sale of corporate entity on two occasions.
• Personally led the research, design, and implementation of new communication and information systems as a result of rapid growth and governmental reporting requirements, and managed the integration of accounting and computer systems functions for three corporate acquisitions with operations in ten states, seven facilities, and combined annual sales of $34 million.

World Management Corporation, Buffalo, NY
1985 - 1986
Corporate Controller
• Directed all accounting and financial systems development for a consolidated group consisting of five entities, eight divisions, and annual gross sales of $25 million, oversaw intensive profitability and cost benefit analysis of all entities, divisions, and automated systems, managed shutdown of one entity and reorganization of parent company, and implemented annual audit and dealings with outside consultants relative to computer hardware and software changes, bonding, insurance, banking agreements, and litigation.

Goldman and Frank, Pittsburgh, PA
1984 - 1985
Staff Auditor
• Engaged in the audit of clients in oil and gas, real estate development and syndication, construction, commodity brokerage, and manufacturing industries throughout the region, and prepared tax information and filings for individuals, corporations, partnerships, and joint ventures.

Reed and Associates, Pittsburgh, PA
1980 - 1984
Acquisitions Analyst and Supervisor
• Supervised accounting and professional staffing requirements for property purchases and sales exceeding $450 million annually, analyzed purchase and sale agreements, managed evaluation of all capital, income, and expense items, engaged in analysis of purchase and sale agreements, engineering reports, and all other documentation for lease acquisitions, and evaluated economic the feasibility of prospective purchases.


• Certified Public Accountant (C.P.A.)
• Certified Managerial Accountant (C.M.A.)
• Private Pilot, Pursuing Instrument Rating


M.A., Organizational Management

Bachelor of Science, Accounting

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 -

CFO Strategic Planning

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


CFO-level executive with over 22 years of quantifiable achievement. Direct financial management and company development, achieving desired levels of growth. Combine expert visionary, strategic, and tactical financial expertise with strong qualifications in all areas of accounting that produce bottom-line results and financial strength. Instrumental in achieving significant cost reductions and revenue/profit improvements through reengineering, team building, and leadership expertise. Skilled negotiator and analyst. Acquisitions experience. Consistently employ an energized, participative management style encouraging motivation, teamwork, approachability, empathy, empowerment, and accountability.

• Budgeting & forecasting • Credit management
• Operations & financial management • Financial statement generation
• Margin improvement • Systems and process development
• Accounting & tax preparation • Acquisition due diligence & pricing negotiations
• High-level relationship management • Contract review & negotiation
• Customer retention strategies & discounts • Relationship & team building


SFB Architects, Duluth, MN
1982 - Present
CFO, 1992 - Present
Controller, 1990 - 1992
VP of Finance and Shareholder, 1988 - 1990
Bookkeeper / Office Manager, 1982 - 1988

Member of Senior Executive Team with full responsibility for strategic planning and leadership of all financial functions including A/R, A/P, payroll, billing, project reporting, cash management, financial statement production and distribution, tax planning, and preparation of operating and capital budgets. Instrumental in determining future direction, vision, and mission of firm. Manage financial resources for sustained market growth. Continually maintained checks and balances and internal quality control program. Maintained strong relationships with 5 other business unit leaders and 10 department managers, providing support when needed. Worked with outside accounting firm on year-end financial review and tax returns.

• Reduced billing cycle by 10 days creating more positive cash flow.
• Cross-trained staff so all have backups. Created a better and more supportive team environment.
• Instrumental in growth of company. During tenure, revenues grew from $3M to $12M and employees from 50 to 130.
• Selected hardware/software and directed installation of PC technology for general accounting, financial reporting, financial analysis, and purchasing that resulted in tremendous savings. Reduced manpower and decreased time to perform functions.
• Established credit and collection policy which reduced debt/equity ratio from 4.7 to 2.5.
• Refinanced long-term debt saving $20,000 over term and developed debt strategy.
• Negotiate with vendors achieving discounts and rate reductions.
• Participate in fee negotiations with clients resulting in increased revenues for firm.




University of North Dakota, Fargo
BAC Accounting

Several continuing education seminars on Business Management and Accounting topics.


Member, Leadership Fargo Program, 2001-2002
Member, Professional Women's Network

PRWRA Linda Wunner - - Career & Resume Design - Duluth, MN 55811 -

CFO Technology

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Senior financial manager with over 15 years experience providing strategic, business, financial, and operating leadership to start-ups, turnarounds, high-growth ventures, and major regional companies.

Management and Leadership Qualifications:

• Strategic Planning and Development • Corporate Finance, Treasury and Accounting
• Investment Presentations and Negotiations • Organizational Design and Development
• Efficiency, and Performance Improvement • Multi-Site Operations Management
• Profit and Loss Management • Information Systems and Technologies
• Human Resource Affairs and Teaming


1998 - Present
Executive Committee / Chief Financial Officer
Served as a member of 5-person Senior Executive Team directing strategic planning, development, operating management, financial affairs, marketing, and leadership of $43+ million wide area network integrator. Customers include tier two and tier one companies. Supervised 14 of 95 total employees. Managed budget of $43 million.

• Successfully organized, grew, and revitalized corporation. Developed cash management protocol allowing for reduced credit line interest expense through zero balance checking.

• Reengineered entire financial function, re-staffed with qualified personnel, redesigned core processes, and created a sophisticated organization providing meaningful financial data.

• Redesigned organizational structures and business plans. Introduced personnel and executive incentive plans to enhance performance, quality, efficiency and bottom-line profitability.

1993 - 1998
Senior Managing Accountant
Directed all accounting, financial analysis, financial reporting, budgeting and business planning activity. Emphasized managing clients with limited internal control functions, redirecting internal controls to comply with GAAP. Evaluated proposal projects to assess risk and ROI. Oversaw corporate and individual taxation with emphasis on tax and management services. Performed various audits and reviews of client financial data.

1992 - 1993
Chief Operations Officer
Managed 42 employees, maintained inventory, oversaw purchase ordering, and made all decisions relating to company operations.

1988 - 1992
Financial Officer
Prepared financial statements; supervised A/P, A/R, and payroll operations.


Tacoma State College, Tacoma, WA
Accounting Curriculum

Annual participation in continuing educational courses as prescribed by professional duties.


OPTIMIST CLUB - Current President, Former Vice President, Former Treasurer

PRWRA Laurie Roy - PRWRA President - -

CFO Trusts Mergers Auditing

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Certified Public Accountant with experience in management of diverse accounting portfolio, incorporating budgeting, financial reporting, financial modeling, tax, and MIS systems. Additional experience in treasure, trusts, partnerships, mergers, acquisitions, project accounting, and auditing, combined with in-depth understanding of state and federal regulations, policies, and procedures governing finance and taxation.


• Asset Disposition • Cash Management • Corporate Development
• Asset Management • Internal Controls • Risk Management
• Financial Analysis • Due Diligence • Audit Controls
• Project Financing


California University
Bachelor of Science, Accounting
Magna Cum Laude


• Certified Public Accountant
• Certified Computer Professional & Associate Computer Professional
• Microsoft Certified Professional


Greenleaf Corporation, Reynolds, CA
1993 - Present
Chief Financial Officer
Managed financial reporting of debt and equity of $55 million organization, with full accountability for ensuring precise administration of financial statements, recurring costs, and financial forecast reporting.

• Presented recommendation to directors to expand a product line to increase sales during critical seasonal downturn, resulting in increased profit margin of 55%.
• Solicited new line of credit through financial institution to secure increased limit of $2,500,000 with reduced rates.
• Streamlined and reengineered cash management systems and policy to enable prompt recovery of all receivables to meet cash requirements of payroll and vendor commitments.
• Provided training and development for new accounting personnel, with direct supervision of 12 clerical support staff and 6 professional associates.
• Led professional associates in developing and implementing strategic, financial, legal and negotiation expertise for corporate development initiatives encompassing mergers, acquisitions, joint ventures, and technology licenses.

PRWRA Colleen Newman - Acclaimed Résumé Writers -

Chief Executive Officer

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Professional experience reflects over 20 years of creative leadership and visionary capacities in complex, competitive, and highly regulated manufacturing industries. Have established strategic plans, developed systems and operational overhauls, lead numerous reorganizations to enhance growth opportunities in which corporate image was transformed and profitability was re-established. Established European subsidiary and staffed with local personnel to enhance overseas business. A keen eye for detail has placed me in high profile assignments responsible for all aspects of business development, operations, finance, marketing, sales, recruitment, risk management, negotiations, construction modification, and facility expansion. Leadership has been sought by domestic and international operations, to work in both non-union and union based organizations.


Awarded a Bachelor of Science Degree in Mechanical Engineering. Have enhanced academic credentials with professional training and experience in quality assurance, manufacturing regulatory compliance, organizational design, new product development and market introduction, technology systems and implementation, union and non-union management, performance improvement, and conflict resolution.


Skills and experiences support a variety of leadership capacities, such as Chief Executive Officer, Chief Operations Officer, or Director of Manufacturing.


• Identified untapped market niche and negotiated strategic license agreement to acquire technology to develop new products; $500K investment yielded untold millions in niche-market revenues.
• Understanding of customer needs and marketplace direction, led to new product development that now accounts for 50% business.
• Served as key liaison between workforce and senior management to recover $1.2MM annually in lost business and turn re-supply division to a more productive 85% on-time performance.
• Strong analytical skills were foundational to the identification of productions glitches that were causing 15% error in production and large quantity of return parts; resolve issue with implementation of regulatory standards for quality and testing; rejects and re-run work was reduced to less than 5%.
• Led company through re-organization that resulted in a single $100MM entity being divided into three separate business unites, efforts lead to more concentrated management, product development, production, and sales growth.
• Worked with department heads to clearly articulate job expectations and position descriptions, new employee turnover dropped from 20% to 5% as personnel began to clearly understand their role within the larger objective.


Indiana Mills and Manufacturing, Incorporated
1985 - 2001
Chief Executive Officer
• Negotiated airbag agreement to provide IMMI an expanded market opportunity that was previously unavailable and built Crash facility to provide our customers a place to test their vehicles and to prove out our new products that were under development.
• Worked closely with Chairman of the Board to establish a Board of Advisors and to staff with outside business men to bring fresh thinking into our plans to market new products
• Established a subsidiary in England and staffed with local business people to enable IMMI to hold onto existing overseas business and to expand into markets that were not available to us from the USA.
• Divided IMMI into three separate divisions and hired Business Unit Managers for each division to provide new focus to the individual business areas that we were unable to provide when we were trying to manage a large business of $100M+. Each division was given P&L responsibility and all of the tools necessary to get the job done. The divisions were still responsible to the corporation for achievement of corporate objectives.
• Authorized Director of Plant Operations to begin implementation of Lean manufacturing systems on the shop floor with the objective of 33% reduction in product labor cost.
• Provided focus to our Directors through a 10 year period of high growth (17% annually) to control expenses and still permit growth with the objective of achieving our targeted net income of 10% being successfully met.
• Managed flat-line organization consisting of 13 Directors and 3 Business Unit Managers. This flat-line organization, while taxing to me personally, provided each department head an opportunity to quickly air his views on pressing issues and to get decisions and resulting action quickly.

Chief Operating Officer
• Recognized a problem that existed in getting new products developed and into the marketplace. The tyranny of the urgent kept our engineers from focusing on the products that we needed to perpetuate our future.
• Reorganize Engineering and Sales/Marketing departments in line with Addizes philosophy, separated R&D from Application/Product Engineering and separated Sales from Marketing. Enabled engineers to focus only on assigned tasks and enabled Marketing to focus on the future rather than the present.
• Authorized establishment of Value Analysis group to address material costs with the result of $500,000 in annual savings. This program was ongoing and was established in the early 1990's and is still going on today with equal success. This group has the authority to address engineering changes, material changes, procedural changes, etc., all in line with good quality practices.
• Negotiated license agreements on three retractors and two buckles with a large, multi-national seat belt manufacturer. This gave IMMI access to state-of-the-art technology for these products and enabled IMMI to compete with other, larger seat belt manufacturers without the high cost and long time involved in actually developing these products ourselves.

Director of Plant Operations
• Negotiated purchase agreement with Australian company for the purchase of retractor components to enable IMMI to begin supplying our Heavy Truck customers with three-point seat belts. This company agreed to sell IMMI their tooling for this retractor and to license the product to us. They were planning to discontinue production so we had to try to project the usage of a product that had not been previously sold in our markets and to try to protect our supply until such time as IMMI could get into production in the USA.
• Oversaw the construction of a new facility in Westfield to combine the production and offices of our company which was previously spread out in 7 different buildings in Carmel. The building was constructed in less than a year and our move was made without any loss of production.
• In view of major cash flow problems in the late 1980's, I lead a team of materials people to put tighter controls on the planning and purchase of production items and simultaneously made moves to increase production and the result was a steady improvement of cash flow and a great improvement in on-time shipping performance.
• Hired Materials Manager to come in and take control of the production planning, production control, and purchasing functions in an effort to ensure that we had the components when we needed without excess
• Implemented uniform procedures for purchasing department to increase Professionalism

Marketing Manager of Marine Products
• Addressed the Marine product line with the purpose of limiting the number of products that were to be stocked, instituted a line-item forecast and worked with our manufacturing group to ensure that products were made in accordance with our forecast; improved shipping performance to the Marine customers.
• Worked with distributor customers of Marine products to set up stocking programs. Negotiated special pricing for "early bird" ordering and shipment at our convenience.

FMC Corporation
1966 - 1985
Marketing Services Manager
• Worked with our 7 Service Centers to determine where we were losing business to our competitors due to inadequate inventory of popular items. Identified these items and implemented a line-item forecast. Made a presentation to the Group VP requesting permission to implement a plan to increase our inventory in line with this forecast. Worked with our manufacturing group to implement this forecast. The result was an increase in our annual sales of about $1.2M.

Manager Production Planning
• In view of cost and production problems, I developed long range forecast and justification for a new facility in Morganton, NC to produce conveyor chain that was currently being produced in Indianapolis.

Distributor Coordinator/Application Engineer
• In view of high product rejects (around 15%) and customer returns on our welding line for our welded steel chain products, I developed and implemented a standard, including sketches, for welding setup, running, and inspection. This standard was developed using industry accepted practices and some in-house testing. The result was a reduction in rejects to less than 5%.
• Because of logistics problems in welding sides for the railcars that were being produced in our Charleston, WV facility. Conceived and designed an assembly line that consisted of large carriages to hold the sides and a return line whereby these carriages could be hoisted overhead and returned to the start of the assembly line. The result was to free up about 10,000 square feet that was useful for other production purposes.

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - -

Chief Operations Officer

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Vice President of Manufacturing, Chief Operations Officer, or Director of Global Business Strategies.


Business development professional with over 20 years experience in national/international business development with Fortune 100 manufacturing and telecommunication service provider. Responsibilities included design of product, systems design and implementation, capital facilities and equipment, and financial analysis. Management responsibilities included multi-site supervision of 2300 personnel, P&L of annual budget in excess of $100M, project supervision in excess of $350M, and implementation of ISO compliance for all national facilities.

Diplomatic Leadership Skills were foundational to overseeing product development, manufacturing, finance, marketing, sales, risk management, raw materials utilization, and cost containment. Cost containment strategies and departmental overhauls provided first year savings ranging from $138M to $250M.


• Discerning business sense for organizational efficiency.
• Orchestrated operational plans within numerous international environments.
• Strong analytical skills able to solve problems resourcefully.
• Expert implementor of quality control and standardization of procedures.
• Customer driven executive with an intuitive sense for what will sell and how to serve.
• Seasoned professional with internal and external negotiations.
• Initiator of change to increase profit, revenue, and productivity.


• Led conversion and assimilation of two existing engineering organizations into unified systems, standards, and tools to reduce costs by $2.3M per year.
• Held Profit & Loss responsibility for capital budget of $104M, while managing program increases of 100% year over year.
• Served as point person for global ISO 9002 certification in an organization with over 2300 employees. Efforts led to receipt of Malcolm Baldridge Award from the President of the United States and laid the foundation for SBC to compete globally.
• Designed and coordinated the Business Process Analyst Group, which established prioritization policies for organizational expenses in all departments based on Return On Investment projections. Cross-departmental planning and coordination led to shared expense solutions that resulted in savings of $138M in the first 12 months.
• Diplomatic leadership was sought by corporate management when across-the-board downsizing demands of 10-15% were levied in the region. Developed plan to assess employee value, skill, and marketability. Personnel were notified of their "retained, risk, or off payroll" status and reduction was completed within 30 days.
• Managed a team that identified duplicate/redundant functions and development systems/performance enhancements measure to overhaul inventory control, provide cost savings of $250M per year, and reduce workforce from 2300 to 1800.
• Established strategic plan to "spread shared expenses" for systems overhaul through out respective departmental operating budgets: identified $1.8M worth of expense reductions to fund the new system, resulting in immediate capital reduction of $16.1M.
• Implemented process to convert 700K engineering records from paper to digital format, unified 28 systems into three integrated programs, reducing "re-work" by 38% and capital expenditures by $64.4M per year.
• Design automated monitoring system for Just In Time measurements of steel manufactured products. Product (steel) was 1800 degree Fahrenheit moving at 4300 feet per minute and production accuracy was provided to within .001 inch.
• Developed criteria to determine value and redundancy of suppliers, negotiated strategic partnership with "preferred provider" based on volume discounts, reducing number of suppliers from 2000 to 300.


SBC Communications, Chicago, IL
1998 - Present
Territory Manager Network Engineering Services Central Region

SBC Communications, Chicago, IL
1996 - 1998
Manager - Information Technologies

SBC Communications, Atlanta, GA
1990 - 1996

SBC Communications, Chicago, IL
1985 - 1990
Building Engineer

Industrial Steel Company, East Chicago, IN
1974 - 1985
Project Engineer


Awarded an Executive MBA in Manufacturing Technology. Graduate credentials are supported by a Bachelor of Science Degree in Civil Engineering and an Associate of Applied Science Degree in Architectural Technology. Have enhanced academic and professional skills with additional training in leadership development, management, negotiations, computer business applications, finance, communications, manufacturing regulatory compliance, business and ethical conduct, and conflict resolution.

PRWRA Ric Lanham - - RL Stevens & Associates -

CIO Construction

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Position where highly effective technology management experience will add to profitability.


· Strong background in IT management combines experience as CIO and VP, Information Technology, with ability to develop and deploy IT plans that achieve strategic business goals.
· Built global infrastructure that enabled revenue growth from $200 million to over $900 million while only doubling headcount as CIO and VP at Max Development (1997-present).
· Wrote business plan that led to explosive growth and profitable corporate sale as Director of Technical Services at Reliant Integration Services (1995-1997).
· Expert in change management. Designed infrastructure in less than 90 days to integrate offices in UK, France and Germany, for first-year revenue of $110 million (1999).
· Experienced building, leading and motivating teams of up to 125 productive employees.


Chief Information Officer: Max Development, Inc., San Francisco, CA
Set information management strategy and direction for rapidly growing international construction company, with $900 million in 2000 revenue. Direct four departments.
· Manage systems development, deployment and operations. Define and implement all infrastructure. Manage all internal and outsourced projects within approved budgets.
· Successfully deployed IT infrastructure to enable expansion into Europe, rapidly becoming region’s fifth-largest firm in specialty contracting niche (world’s largest since 1998).
· Led team in defining business process and selection of ERP solution (SAP and Oracle). Led selection and setup of enterprise IDMS (integrated document management system).
· Defined e-commerce vision for online bidding and purchasing. Partnered with GAP and other industry leaders to secure 10% in estimated annual savings via group purchasing leverage.
· Developed and deployed intranet and Internet sites. Enabled access to critical job-site data (reducing travel for project managers) and intake of 30,000 job candidates (slashing HR costs).

VP, Information Technology: Max Development, Inc., San Francisco, CA
Designed and deployed global network infrastructure and five-year plan for IT.
· Saved 20% (more than $400,000) in annual long distance and frame relay services by negotiating international contract with MCI.
· Developed solution using Lotus Notes to deliver and track 25,000+ contracts annually.
· Designed and delivered business applications for offices in Chicago, New York and Paris.

Director, Information Services: Max Development, Inc., San Francisco, CA
Led design and architecture of national network infrastructure. Worked with CEO to create long-term IT vision that resulted in tremendous time/cost savings and competitive edge.
· Involved design, installation and administration of LAN/WAN systems using NT, Novell, UNIX, Cisco and TCP/IP. Also developed Y2K plan (completed within 12 months).
· Lowered cost of ownership more than 25% by standardizing desktops and laptops.

Director, Technical Services: Delta Integration Services, Los Angeles, CA
Managed five departments providing installation, configuration, on-site technical support, network management and design services for this IT consulting start-up. Reported to CEO.
· Wrote business plan that included budget, business development and training programs. Played key role in growing revenues from scratch to $22.5 million in first year.
· Built infrastructure to support clients with Clarify CRM and other systems.
· Directed support of Fortune 1000 clients, including Sony, Roche Pharmaceuticals and Tandem Computers, as well as such public clients as City of Milpitas.
· Directly recruited over 100 employees, including 60 system engineers, saving approximately $1.5 million in recruiting fees.
· Designed and set up centralized call center for customer support and dispatch of service calls.

Regional Director, Technical Service: CompUSA, San Francisco, CA
Managed all technical services in seven-state region, with $300-million P&L responsibility.
· Developed Northwest Region’s technical service operations. Responsible for budgeting and staffing for 10 service facilities. Supervised and trained technical management staff.
· Directed repair, network architecture and installations for Fortune 1000 clients. Produced highest profit margins of any region.
· Promoted from position as General Manager (1994). Directed retail, operations, technical and direct corporate sales for $30-million superstore, with up to 125 staff.
· Beat sales projection by 24% and increased gross margin by 3%.
· Promoted from position as Technical Service Manager (1993-1994). Oversaw P&L for service facility, as well as training and management of 10 technicians.

Prior experience as Technical Manager for United States Army, various locations worldwide (1982-1993). Promoted six times for outstanding efforts; served tour during Gulf War.
· Supervised 29 personnel in prototype facility. Developed and designed production inventory management database. Managed maintenance of standalone and networked equipment.
· Developed maintenance database, later implemented worldwide.
· Twice awarded as “Soldier of the Quarter.”


· English and Mathematics course work: University of Alabama; William and Mary (four years). Completed 80% of BS degree requirements while working full-time in US Navy.
· Electronics course work: basic, intermediate and advanced electronic schools, US Army (three years, including 40 hours per week of 26-week advanced program).


· Mega Group Information Technology Executive Program (1998-present).
· National Finance Management Association (1997-present).
· Society for Technology Management - STM (1998-present).

Kevin Donlin - -

Corporate Attorney Best

Lynn Cordova
18293 Sunset Circle, Boise, ID 74309 / Tel# (816) 555-5237 Email:

Corporate Attorney


Corporate Attorney acknowledged for delivering win-win outcomes in corporate litigation matters. History of successfully negotiating settlements based upon sound and resourceful pretrial strategies, and winning dismissals in State and Federal Courts. Generated up to $1 million in fees for partnership in last three years, demonstrating extensive experience in employing client retention strategies that build loyalty and enhance attorney-client relationships.


· Over 250 cases brought to verdict, receiving favorable judgments in 83% of cases, appearing in District, Superior, State, and Supreme Courts.
· Received an immediate $100,000 settlement due to thorough investigation and preparation.
· Directed legal counsel and litigation for a multi-million-dollar software and services firm, interpreting and advising on rapidly evolving intellectual property law.
· Represented anti-trust and intellectual property concerns of the software industry to federal legislators and administrative officials.
· Over 10 years accumulated management experience monitoring expenditures and leading billing and administrative teams to optimize operational efficiencies.


1997 - Present
Corporate Attorney
Provided leadership to law firm as senior partner in corporate law. Contributed over $1 million in billable hours, litigating cases in State and Federal Courts to accomplish win-win outcomes. Initiated and defended cases handling initial pleadings, discovery, motions, trial preparation, and negotiations. Numerous victories for clients include a successful minority dispute action yielding a six-figure settlement that avoided protracted legal proceedings; and a summary judgment motion, brief, and exhibits that led to the swift exoneration of a client.
· Monitored expenditures, oversaw paralegals and administrative staff, and consulted with colleagues as a primary source of information for complex corporate litigation matters.
· Personally conducted case citing causes for action for breach of contract, fraud, misrepresentation and RICO, that produced an immediate $100,000 offer of compensation.
· Defended attorney and law firm from a "Wrongful Use of Civil Proceedings" action in State Court. Researched, compiled and presented successful summary judgment motion and brief, resulting in dismissal of case by the trial court.
· Settled disputed stock value case through a strategized series of tactics in relationship-building and communication.

1994 - 1997
Vice President and General Counsel
Directed department of seven attorneys and 35 support staff providing legal services for all aspects of software publication and consulting services enterprise. Focused legal research activities on supporting corporate product development goals. Authorized case settlements up to limits set by Board of Directors and President. Participated in industry-wide legislation studies.
· Managed legal and support staff to maintain the highest legal and professional standards.
· Organized and directed weekly leadership councils to coordinate litigation activities.
· Established legal research priorities and goals to support and enhance company intellectual property assets.
· Represented company at federal hearings to inform action on pending legislation related to computer software production, distribution, and usage.
· Interpreted state and federal legislation and rulings to advise senior management and the board on legal implications for existing business practices.

1988 - 1994
Associate General Counsel
Managed litigation and general services for software and services enterprise, including contract review, license wording, copyright infringement, anti-trust suits, and product liability claims. Reviewed competing products for potential intellectual property actions. Assisted with patent and trademark applications and enforcement.
· Represented company in litigation, achieving a 93% success rate including awards and settlements.
· Conducted corporate leadership briefings to inform management about implications of legislation and judicial rulings.
· Met with major clients to explain product warranty, reducing liability claims by 42%.
· Institutionalized legal review of product development strategies to identify potential issues.

1980 - 1988
Associate Attorney
Served as associate for nationally-recognized personal injury firm, specializing in plaintiff’s law covering personal, financial, and workplace injury.
· Interviewed clients to determine case merit and viability, executed terms, reviewed fees, and discussed case strategy directly with clients.
· Conducted discovery, including interrogatories, document requests, depositions, witness interviews, medical evaluations, and site inspections to prepare stronger case.
· Prepared, reviewed, and filed motions and petitions on client’s behalf.
· Met and conferred with opposing counsel, filed complaints, answered cross-complaints, negotiated and settled cases prior to litigation.
· Assisted with over 150 cases, ranging up to multi-million dollar awards, requiring high levels of efficient case management.

1976 - 1980
Law Clerk
Assisted in preparing criminal judicial opinions. Wrote memoranda related to client petitions, omnibus pre-trial motions, post-sentence motions, and other orders of the court. Conducted legal research and analysis on state and federal statutory and case law.
· Monitored and reduced courtroom downtime by 15%.
· Assisted in preparing civil judicial opinions and disposing outstanding cases, including civil settlement conferences, to increase judicial efficiency.
· Managed outstanding motions list to facilitate prioritization by judges.
· Filed court reports, maintaining a perfect on-time rate during tenure.


Juris Doctor, 1976
Idaho University, Coeur d’Alene, ID
Secretary of Student Bar Association; Honors in Legal Writing

Bachelor of Arts (Government and Politics), 1972
University of Boise, Boise, ID
Minor: Psychology


Licensed - Supreme Court of the United States of America, 1995
Member of Fourth Judicial District, 1984
Washington State Bar, 1980
Idaho State Bar, 1978
Association of Trial Lawyers of America
America Bar Association
Member of Idaho Chamber of Commerce

Corporate Lawyer Litigator

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Corporate Attorney acknowledged for superior performances in delivering win-win outcomes in business and civil litigation matters. History of successfully negotiating countless settlements based upon sound and resourceful pretrial strategies, and winning dismissals in State and Federal Courts. Generating up to $1 million in fees for partners in last 3 years, have demonstrated particular expertise in employing client retention strategies that build loyalty and enhance attorney-client relationships. Career highlights:

• 31 cases brought to verdict in State Court.
• Arbitrated 100 cases in the Court of Common Pleas throughout several Tennessee counties.
• Appeared before Tennessee District, Supreme, Superior and State Courts.
• 10+ years accumulated management expertise monitoring expenditures, billing and legal/administrative teams to optimize operational efficiencies.


Corporate/Individual Client Prosecution/Defense
• Commercial, Business & Partnership Disputes • Breach of Contract
• Employee Contracts-Restrictive Covenants • Defamation & Libel
• RICO • Toxic Torts
• Product Liability • Insurance Bad Faith

Insurance Defense Civil Litigation
• Personal Injury • Property Damage
• Construction Law • Breach of Contract
• Professional Malpractice • Product Liability
• Vehicular Negligence • General Liability
• Insurance Negligence Law • Insurance Bad Faith
• Admiralty • Railroad Litigation


Lincoln, Beale and Frank, Nashville, TN
1997 - Present
Attorney, Business & Civil Litigation
Medium-sized law firm specializing in business planning, litigation, estate planning/administration, family-law, personal injury/malpractice and real estate. Team comprises 30 attorneys, paralegals and assistants.

Personally contributed over $1 million in billable hours, litigating cases in State and Federal Courts to accomplish win-win outcomes. Initiate and defend cases handling initial pleadings, discovery, motions, trial preparation, trial and negotiations. Numerous victories for clients include a successful minority dispute action yielding a six-figure settlement that avoided protracted legal proceedings; hundreds of litigation claims settled; and a summary judgment motion, brief and exhibits that led to the swift exoneration of a client.

Simultaneously monitor expenditures, oversee paralegals and administrative staff, and consult with colleagues as a primary source of information for complex business and civil litigation matters.

• Reversed decision client's former employers unwilling to compensate for untenable work environment. Disavowing client's work and financial contributions, employer dismissed claims outright. Personally prepared Complaint citing causes for action for breach of contract, fraud, misrepresentation and RICO, that produced an immediate $100,000 offer of compensation.
• Successfully defended attorney and law firm from a "Wrongful Use of Civil Proceedings" action in State Court. Conducted paper discovery, secured subpoenas from original trial, police investigations and insurance company. Researched, compiled and presented successful summary judgment motion and brief, resulting in dismissal of case by the trial court.
• Settled disputed stock value case for a high six-figure sum through a strategized series of tactics in relationship-building and communication. Overcame two sets of Preliminary Objections and a Motion for Judgment on the Pleadings to the Complaint; obtained tens of thousands of documents for discovery, and successfully maintained legal pressure for monetary damages citing usurpation of corporate opportunities, corporate affairs mismanagement, fiduciary duties breaches, fraud, self-dealing, waste and conversion of corporate assets, profiteering at the shareholders' expense, conspiracy and accounting, until settlement similar to original demand was secured.

Baker, Baker and Manning, Nashville, TN
1986 - 1997
Attorney, Civil Litigation (1987-1997); Law Clerk (1986-1987)
Joined insurance defense civil litigation trial practice. Cases included personal injury, property damage, construction law, breach of contract, professional malpractice, product liability, vehicular negligence, general liability, insurance negligence law, insurance bad faith, admiralty, railroad litigation and management of large asbestos litigation.

• Settled hundreds of industrial misconduct actions subsequent to protracted litigation. Marshaled formidable forces to prepare for trial resulting in an acceptable figure for consideration. Negotiated with plaintiff's attorneys and after two years of discovery and trials, settlements were successfully limited from zero to less than 10% of the sum the company had paid for each case.
• Appeared before the Supreme Court with an emergency petition for a law student to take state bar exam, having been denied by board of examiners. Chief Justice granted petition without hesitation based on content of emergency petition despite no procedure or reported case law involving situation presented to the Court.


Maxwell, Doyle and Reed, Knoxville, TN
Elected to project manage complete technology migration for 8-year old DOS-based computer environment considered unlikely to meet post Y2K requirements. Embarked upon extensive research and negotiations with hardware and software providers, and secured state-of-the-art systems. Successfully delivered project on time, and $50,000 under predicted outsourcing costs.


Supreme Court of the United States of America.
Supreme Court of Tennessee.
United States District Court for the Western District of Tennessee.
Tennessee State Courts and Courts of Lesser Jurisdiction; includes Superior Court and Commonwealth Court United States. District Courts on a Pro Hac Vice basis.


American Bar Association
Tennessee Bar Association
Allegheny County Bar Association


Seminar and professional group lecturer frequently invited to address participants and stimulate debate on the status of law surrounding discovery and ethical issues relating to computer use in the practice of law.


University of California, School of Law, CA
Secretary of Student Bar Association; Honors in Legal Writing

University of Baltimore, Baltimore, MD
B.A., Government, Minor: Transportation

PRWRA Gayle Howard - Top Margin -

Customer Accounts Executive

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Sales/Marketing Professional with over 9 years of experience in increasingly accountable positions as a sales representative. Reputation for quality performance with strong communication, problem solving, persuasive presentation, and management skills. Proven abilities in customer relationship retention and quickly achieving sales quotas. Effective in utilizing time and resource management skills to successfully market products for various types of business entities.


• Account Development • Sales/Customer Service
• Consultative Sales • Problem Solving/Troubleshooting
• New Product Introduction • Vendor and Client Relations
• Credit and Collections • Procedures Development
• Trade Shows/Event Planning • Sales Presentations
• Cost Estimating • Conflict Resolution


1999 - Present
Customer Account Executive
Managed 135 accounts and handled all aspects of selling additional products to increase company sales and profit margins. Reviewed call plans and formed recommendations for efficiency and savings based on usage.

• Worked closely and effectively with a nationwide account. Led the training and servicing; troubleshot problems/questions as the key contact. Team voted #1 for outstanding service.

• Consistently maintained the highest customer retention rate with an average monthly quota at approximately 150%. Played an integral part in the department achieving several sales awards.

ZANE COMPANY, Philadelphia, PA
1998 - 1999
Territory Manager
Managed all sales/marketing of over 750 products for the 3rd largest food brokerage firm in the New York area. Represented 97 product lines for 26 manufacturers in six departments. Territory covered New Jersey, Delaware, and Philadelphia area.

• Instrumental in selling manufacturer's product directly to sales management at headquarter levels. Accurately advised sales management on store's needs and forecasted sales of product. Effectively handled new product introductions, promotions, and inventory control.

• Continually increased sales by obtaining second location sale displays. Ensured that products received suitable merchandising. Designed creative displays to efficiently promote sale items.

ACME FOODS, Lancaster, PA
1994 - 1998
Sales Representative
Rejuvenated activity in a previously neglected territory of 105 retail accounts in a four county area. Promoted company's product line and generated sales through effective merchandising.

• Successfully increased sales by reestablishing strong working relationships with managers in territory.

• Competently introduced a new product line to department managers. Secured company sales by utilizing consultative and persuasive sales techniques based on the product merits. Formerly the task was initiated and executed at the headquarters level.

1989 - 1994
Sales Representative
Represented over 40 products and managed over 120 accounts in New Jersey, as well as parts of Philadelphia, Delaware and Montgomery Counties. Organized product demonstrations; planned and implemented product presentations to various distributors.

• Skillfully coordinated and managed new store openings and trained employees on preparation of product to promote sales.

• Strategically directed the sampling of products to qualified buyers at trade shows by readily demonstrating the important features/benefits for specific applications.


The Law Firm, P.C. (1986 to 1989) - Held various positions during tenure, including:
Assistant Campaign Manager & Treasurer, Worker's Compensation Administrator, and Legal Assistant.


• Microsoft Word
• MS Outlook Express
• Windows 98/95
• Lotus Notes
• Power Point
• Excel


St. Joseph's University, Philadelphia, PA
B.S., Marketing

PRWRA Darlene Dassy - Darlene's Dynamic Resumes -

Director Business Ethics and Compliance

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Senior Human Resources Executive and organizational leader with 25 years experience. Creative thinker, problem solver, and decision maker. Strong communications, relationship-building, mentoring, negotiation, and mediation skills. Core knowledge base and competencies include:

• Organizational Culture and Vision • Team Building and Organizational Leadership
• Benefits and Compensation Design • HR Generalist Affairs and Issues
• Performance Management • Employee Management and Retention
• Long-Range Business Planning • Recruiting and Staffing Initiatives
• Labor Relations and Negotiations • Staff Training and Development
• Regulatory Compliance • Process Redesign and Change Management


Helix International
2000 - Present
Director, Business Ethics and Compliance
Recruited to design and oversee expansive Ethics and Compliance Program directed to 12,000 staff members spanning Australia, Mexico, Canada, and the United States, with full responsibility for executing management training programs and on-site assessments to ensure full program compliance.

Played key role in implementing change management strategies, including organizational restructuring and offsite management evaluations, to strengthen management and leadership within new and existing sites.

Key Accomplishments
• Decreased employee complaints to EEOC, OSHA, and other federal agencies by 75% in 12-months, greatly limiting corporate liability exposure and subsequent costs.
• Improved communication channels and contributed to expedient complaint resolution by designing and implementing third-party helpline.
• Built strong, sustainable relationships with management and workforce teams within each facility to achieve buy-in for program and maintain excellent record for preventing instances of non-compliance.

Octagon, Inc
1993 - 2000
Manager, Compensation, Benefits, and Training
Hired to oversee staff development programs for compensation and benefits issues. Promoted to direct all HR functions and fulfill employee development, executive evaluation, and strategic planning objectives in multi-level, highly diversified organization. Instrumental in developing curriculum for and establishing Management College attended by first-line managers and supervisors, addressing labor relations, leadership skills, and other core management and leadership competencies. Initiated company-wide labor relations tactical action plans to impede labor-organizing efforts in non-union environment.

Key Accomplishments
• Achieved 6% employee efficiency increase and 4% utilization improvement for $2.5 million labor-hour manufacturing facility, by pioneering series of compensations systems.
• Saved $2 million by identifying previous history of low-performing and costly hiring practices, and innovating validated pre-employment testing process that reversed prior performance.
• Generated stronger alignment of worker skills and job requirements, by teaming with business partner to design and launch pilot program.
• Earned victory in all National Labor Relations Board elections and built reputation as key consultant producing innovative, successful union prevention initiatives.

Manning and Associates
1976 - 1993
Manager, Wage and Salary
Delivered series of HR initiatives and strategies that produced million-dollar savings and groundbreaking IT developments. Directed entire scope of full-scale MRP-II implementation that synthesized financial, scheduling, and efficiency functions into cohesive whole; developed manpower planning system that aligned recruiting and training practices with strategic business planning.

Key Accomplishments
• Earned series of promotions based on favorable performance evaluations, from Training Programs Coordinator to Labor Relations Specialist, Wage and Salary Analyst, and Wage and Salary Manager.
• Spearheaded efforts in capturing $2 million in production cost savings within first 18 months of MRP-II conversion through improved order fulfillment, uniform load leveling, and new JIT processes.
• Eliminated previous record of behind-schedule operational processes caused by manning delays through successful development of manpower planning system and achievement of manufacturing milestones.


Kennedy-Western University, Cheyenne, WY
Ph.D, Business Administration

Lynchburg College, Lynchburg, VA
M.A., Human Resource Development

Lynchburg College, Lynchburg, VA
B.A., Journalism


Senior Professional in Human Resources (SPHR)
Certified Compensation Professional (CCP)
Member, Society for Human Resource Management (SHRM)
Member, Ethics Officers Association (EOA)


• MRP-II, Microsoft Office Suite: Word, Excel, PowerPoint, Access, Outlook

PRWRA Nick Marino - Outcome Resumes and Career Service - - Bishop, TX 78343

Director Human Resources Best

Laura Hope
1200 Harrison Street, Baltimore, MD 21207 / Tel# (301) 555-7478 Email:

Director, Human Resources


International Human Resources Manager with more than 24 years of experience, including six years at the global, corporate level. Expertise includes developing international human resources departments from ground zero, rebuilding infrastructure after mergers, downsizing, and turnarounds, creating and implementing programs to improve operations, performing organizational diagnostics, executing executive-level training programs, and administering all human resource functions to support operations with up to 3000 employees. Earned an Executive MBA in International Management and an MS in HR Management.


§ Human Resources Generalist Affairs
§ Benefits and Compensation Administration
§ Management Training and Development
§ Wage and Salary Analysis/Employee Surveys
§ Organizational Needs Assessment
§ COBRA and 401-K Administration
§ Problem Solving and Troubleshooting
§ Project Planning and Management
§ Employee Grievance Proceedings
§ Educational Presentations and Seminars
§ Cost Controls and Benefit Analysis
§ Supervision and Recruitment
§ Employee Relations and Retention
§ Policy and Development


1998 - Present
Director, Human Resources
Managed human resource activities to support over 2000 employees. Maintained additional responsibility for managing the executive development program in Europe, the Middle East, and Africa.
· Initiated, developed, and implemented an executive assessment program. Executives increased skills and knowledge by an average of 32% as a result of assessment findings.
· Established all human resources functions at a start-up satellite office with 40 employees.
· Spearheaded a two-member team that evaluated the impact of a merger on human resource activities. Worked closely with over 200 employees to determine the related problems that could impact merger proceedings.
· Organized and conducted a two-day, offsite conference that provided 110 corporate executives with leadership development and goal definition training.

1996 - 1998
Executive Recruiter
Directed recruiting efforts for senior management positions in multinational corporations. Established strong relationships with client organizations, maintaining a critical needs list with the highest priority openings. Formed partnerships with leading Executive MBA programs offering international business emphasis. Developed an active network of international managers.
· Assessed 5-10 applicants per day, for potential employment, matching them to employers’ criteria for interpersonal skills, technical expertise, and management potential.
· Encouraged networking among placed executives by sponsoring annual gatherings.
· Oversaw the creation of a database storing employment opportunities and available applicants to improve effectiveness in matching needs with resources.
· Employed video technology to fine-tune applicants’ interviewing, communication, and presentation skills.

1993 - 1996
Director of Personnel
Initiated and developed Human Resource Department by consolidating related functions. Updated corporate policies and procedures to comply with employment laws. Created, designed, implemented, and updated personnel manuals for entire corporation.
· Initiated partnering with management to develop internal communications and promote organizational, personnel and employee developmental programs.
· Trained staff to manage daily inquiries, verify employment, conduct interviews, analyze credit reports, and schedule new employee training.
· Provided monthly employee awareness seminars on topics such as current procedures, benefits, and policies.
· Conducted corporate training needs assessments. Planned and delivered employee development programs.

1985 - 1993
Human Resource Manager
Spearheaded and managed human resource functions of a new international operation involving 1200 employees in 26 countries. Hired and trained employees to open a number of offices in Europe and Latin America. Analyzed human resource program design to anticipate and minimize problem areas.
· Implemented MBA recruitment program to target specific need for managers.
· Managed staff training program to ensure workforce skills aligned to corporate goals.
· Reorganized compensation methodology to guarantee competitive reward structure.
· Designed highly successful and innovative Human Resource plan.

1980 - 1985
HR Specialist
Supported director and manager of human resources in the administration of benefits, payroll, and other human resource activities. Interacted with all personnel, from executives to employees on the manufacturing lines.
· Led team in consolidation of benefits and payroll departments to achieve 27% cost reduction.
· Prepared training plan to refocus employees after a major reorganization.
· Managed human resources software conversion, reducing average annual overtime by over 300 hours.
· Coordinated a School Work Program by creating and implementing new company policies that supported these efforts.
· Served as liaison with schools to streamline interviewing, selecting, and supervising students.

1978 - 1980
Recruited recent college graduates for entry-level positions in management and technical areas. Designed and launched college recruiting program working directly with College Career Center personnel. Interviewed supervisors to determine specific needs and conducted follow-up placement satisfaction surveys.
· Developed Employee Assimilation Program to improve new employee orientation to company policies and procedures.
· Consistently exceeded monthly quotas for qualified candidates by at least 15%.
· Reduced turnover rate by 21% and number of probational hires by half.
· Prototyped Career Day booth and Career Fair interview protocols to improve company visibility and efficiency.


Georgetown University, Washington, D.C.
Executive MBA (International Management), 1995

Maryland State University, Baltimore, Maryland
Master of Science (Management - Human Resources), 1978

Baltimore College, Baltimore, Maryland
Bachelor of Arts (Psychology), 1974


Society for Human Resource Management, Member
Baltimore Area HR Professionals, Vice-President
American Association of Human Resource Managers, Member
International Business Professionals, Member
Baltimore College, School of Management, Guest Lecturer

Doctor Internal Medicine

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Completed residency in the field of Internal Medicine, and passed board examinations. Comprehensive background includes research, presentation, and publication.

• Certification in Advanced Cardiac Life Support and Educational Commission of Foreign Medical Graduates.
• Experience as a hospitalist providing inpatient care for a group of physicians.


St. Mary's Hospital, Anytown, Ohio
1998 - Present

Children's Hospital, Anytown, CA
1995 - 1998

Shahid Beheshti University of Medical Sciences (Melli University), Tehran, Iran
1994 - 1995

General Hospital, Tehran, Iran
1993 - 1994
Emergency Physician

Military Hospital, Tehran, Iran
1992 - 1993
Emergency Physician

Military Hospital, Tehran, Iran
1991 - 1992
First Lieutenant Medical Officer

Hospital, Belgaum, India
1990 - 1991


New York State, Ohio State, California State.


Advanced Cardiac Life Support (ACLS)
Educational Commission of Foreign Medical Graduates (ECFMG)


American Board of Internal Medicine, August 2001.
United States Medical Licensing Examination, Step III, November 2000.
United States Medical Licensing Examination, Step II, June 1996.
United States Medical Licensing Examination, Step I, August 1995.


American Medical Association
Iranian Medical Council, Iran
Karnataka Medical Council, India


Various bylined articles in the Iranian Journal of Medicine


Clinical Research Assistant, Supervisor, Department of Neurology, VA Medical Center, UCLA, West Los Angeles, CA. Predictive factors in the development of epilepsy after strokes.

Intern, Attending Guide, Assistant Professor, Department of Dermatology, University of National Sciences, Tehran, Iran. Study of causes of Panniculitis.


Shahid Beheshti University of Medical Sciences, (Melli University), Tehran, Iran

Jawaharlal Nehru Medical College, Belgaum, India
Bachelor of Science


• Fluent in Farsi (Persian), proficient in Hindi, knowledgeable in Spanish.

PRWRA Kristen Coria - - Accounting Paradigms

Doctor of Internal Medicine

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Pursuing a career as a Doctor of Internal Medicine. Completing second year of residency. Background includes two years of medical training in the United States and five years in India. Strengths include excellent ability to develop rapport and build a trusting relationship with patients. Understand and relate to similarities and differences among many diverse cultural groups, a quality that results in better serving patients' needs. Authorized to work in the United States.


• Provide excellence in comprehensive care by using acquired skills as both a competent professional and a compassionate human being
• Develop and employ methods to take care of an aging population
• Cultivate practice and community leadership roles to formulate and maintain health care principles and advancements
• Employ the latest knowledge and techniques in detection and prevention of disease and the restoration of health
• Show reverence for human beings by giving excellent care to all
• Expand knowledge through experience, continuing education courses, and research


University of Michigan, Ann Arbor, Michigan
Medical Center Resident
Department of Internal Medicine: Completed: PGY-1. 2002. PGY-2.
Three-year residency will be completed June 2004.

Government Medical College and Hospital, Chandigarh, India
Medical training completed


03/03-04/03 - Department of Rheumatology - Dr. Benjamin Arroola
12/02-01/03 - Department of Endocrinology - Dr. Vida Sassoon
10/02-11/02 - Department of Infectious Diseases - Dr. Ifixit Wright
05/02-06/02 - Department of Gastroenterology - Dr. Malcolm Jonas
04/02-05/02 - Department of Cardiology - Dr. Sidqu Muholland
07/01-08/01 - Department of Nephrology - Dr. Harry Youngblood


2000 - 2000
Medical Officer

1998 - 1999
Physician, Medical Unit

1996 - 1997
Surgical Aide, Surgical Unit


• Government Medical Hospital, Chandigarh, India, Medical Officer Volunteer, 02/00-08/00
• Third International Symposium on Urology, Nephrology and Transplantation of SIUT, Baroda, India. Participant, 11/99
• Volunteered in the organization of the International Congress of the Middle East Society for Organ Transplantation (MESOT) 06/99

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - - - (630) 983-8882 - (630) 983-9021 fax

Engineering Professional

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

With Geophysical & Petroleum Industry Expertise

Resourceful, analytical and detail-driven individual with capabilities in completing multiple projects with competing deadlines. Aggressive in identifying and resolving inefficient operational processes. Strong team member, able to motivate crews to achieve optimal production rates while maintaining high safety methods and practices. Reliable follow-through skills, fulfilling all administrative requirements from field activities. Clear communicator, both oral and written. Interpersonal skills interface effectively with coworkers, management and customers (CEO/ Majority Owners). Excel in unpredictable and hectic environments. Strengths include:

· Stress Management
· Accurate Log Interpretation
· Regulatory Compliance
· Quality Control
· Job Safety Analysis (JSA)
· H2S & Radiation Worker
· Troubleshooting / Diagnosis
· Sound Decision Making
· Time Management
· Personnel Supervision

Eager to serve a Canadian-based operation.


FIELD ENGINEER – Precision Drilling
1999 - Present
Computalog Technology Services Group, Rosenberg, Texas
Selected from multiple applicants during a rigorous, multi-phase recruitment process, successfully securing the single open-hole logging unit position for this international oilfield services company. Corporation specializes in wireline logging and directional and horizontal drilling technologies. Lead a crew up to 5 professionals including trainees to supply oilfield clients with the high quality data logs. Available 24-7 during working weeks. Work in British Columbia, northern Alberta, and both north and south Texas locations. Trusted to direct all open-hole district shop functions during manager’s absence.
· Teamed to implement a regularly scheduled 3-level maintenance program. This proactive measure slashed lost hours, enabling up to 20 jobs to be completed with no tool failure. Formerly, multiple breakdowns occurred as often as every second job.
· Recognized for excellent interpersonal skills. Deal with clients in a positive and patient manner, regardless of situation. Upbeat and professional demeanor results in representing company at industry-specific trade shows.
· Awarded Computalog’s “Most Efficient Engineer” for 2003 by District Manager.
· Detail orientation serves to ensure the logging truck and computer operating systems are in peak condition. Continue by calibrating and establishing all logging tool functionality.
· Respected for quickly isolating and solving complex problems, while meeting customer requirements.

Brunswick Mining, Noranda Mining and Exploration Inc., Bathurst, New Brunswick
Hired for an 8-month co-operative education placement with extensive ventilation system responsibilities. Accurately surveyed underground ventilation circuits; performed gas and dust tests; edited/ updated ventilation plans; drew up proposals for new development drifts; and troubleshot system problems. Utilized MicroStation extensively.
· Skill-set recognized, resulting in assisting with ventilation raise dewatering project. Additionally, authorized to implement new ventilation software, Survent, and train technicians for correct use of program.

Syncrude Canada Ltd., Fort McMurray, Alberta
Retained in a co-operative education capacity. Strong detail orientation served to survey physical features for mapping, and survey dragline stockpiles for volume calculations. Further, relied upon to stake reference points for proposed conveyor moves.
· Monitored coke cells, sulfur blocks, and water levels.
· Grade staked cells in tailings and slope staked new lifts under construction.
· Laid out new cuts for draglines and shovels. Followed through with surveying month end advance for draglines, bucket wheels and shovels.


Technical University of Nova Scotia (TUNS), Halifax, Nova Scotia

Dalhousie University, Halifax, Nova Scotia
· Placed at Georgia Pacific Gypsum Mine in a Maintenance Technician’s role to retrieve and organize core drilling samples, in addition to maintaining the conveyor belts and gypsum chutes.

Nova Scotia Institute of Technology (NSIT), Halifax, Nova Scotia
· Served as a Mechanical Technologist Intern for the National Research Council of Canada in Halifax. Accountable for testing ventilation systems; producing AutoCAD generated schematics; and locating/maintaining steam traps.

TECHNOLOGY: Word, PowerPoint, Excel, Access, Corel WordPerfect Suite, AutoCAD, MicroStation, Outlook, Internet Research and Linux-based Data Management Software.
Audrey Field - -

Executive Assistant

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Executive assistant with a proven record of success working for the same executive at three separate companies during the past 16 years. Gained subsequent administrative experience during major mergers and acquisitions. Background includes planning and coordinating both business and personal travel, meetings, itineraries, and special projects; serving as a liaison between the executive and his staff; writing and typing correspondence; organizing and processing expense reports; and creating and implementing processes to organize the office, increase efficiency, and save expenses.


1997 - Present
Executive Assistant
Provided executive support to former managing director from Aneon Services in his current role as BBN's president/chief operating officer, responsible for managing 22 subsidiaries across the United States and the United Kingdom for this $2.75 billion international specialty insurance group. Served as liaison between the president and subsidiaries. Interacted with the chairman of the board of directors, executive vice president, presidents of the subsidiaries, legal counsel, director of human resources, vice president of administration, president of the parent company (BF Corporation), and other executive assistants. Coordinated and handled various business and personal projects for the president.

• Participated on the Investor Conference Committee, since its inception in 1999, with personal responsibility for meeting annually with the company's chairman of the board and hotel staff to plan and organize this promotional event with 65 to 70 participants.
• Organized and orchestrated two-day biannual Senior Management Committee meetings with participants from all subsidiaries.
• Developed and maintained an Executive Committee book that tracks first, second, third, and fourth quarter reports, as well as the executive summary files with monthly reports from all subsidiaries.
• Created trip folders that provided the president with tickets, information, and detailed itineraries for business meetings.
• Developed a follow-up folder that assists in tracking responses to the president's inquiries and insures that all projects are handled and questions answered within a reasonable time frame.
• Supported the two-year construction of a custom-built vacation home in New Mexico, serving as liaison with the interior designer, architect, mortgage company, banks, and various subcontractors (this is the fourth homebuilding project).
• Established this position from ground zero, including the filing system.

1994 - 1997
Executive Assistant
Hired into the second largest brokerage firm in the world after Aneon Services purchased Energy Global, Inc. (EG) in 1994. Continued to provide support to the former EG president who became managing director of their natural resources division and Haverhill office. Interacted with the chief executive officer in Chicago, as well as presidents and managing directors in New York, Tulsa, and Dallas.

• Participated in coordinating and handling the growth of this company from approximately 90 to 300 employees.
• Planned and organized overseas trips for members of the Executive Planning Committee.

ENERGY GLOBAL, INC., Haverhill, Texas
1985 - 1994
Executive Assistant
Provided support to assist the president in managing a growth process (with a staff that grew from 20 to 90 employees), as well as a transformation from a specialized offshore drilling contractor service to a diversified natural resources brokerage firm, and tripling revenues.

• Gained extensive experience preparing proposals for presentation to major accounts to secure new business.
• Selected a travel agency to be used exclusively, negotiated corporate rates for hotels in London (saving 43%) and in Houston (saving as much as 34%), negotiated a flat airport transfer fee to and from office to airport, and selected a car service (adopted as well at Aneon and BBN and is still being used today in current position).
• Organized and planned golf tournaments for more than 11 years with up to 60 participants using such facilities as Penbroke, Pine Crest, and Whispering Oaks.


Bachelor of Science in Marketing - 1985
Associate Secretarial Degree - 1982

PRWRA Sandy Hild - The Résumé Doctor - - -

Executive Assistant Events

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Self-motivated and detail-oriented Administrative and Event-Coordination professional with three years of event-planning experience.
Excellent communication skills (oral and written) with individuals at all levels within and outside the organization. Very strong organizational skills and the ability to effectively manage multiple, simultaneous tasks.

Technology skills include proficiency using Microsoft Word, Excel, PowerPoint, and Outlook.
Core competencies include:

· Meeting Planning & Schedule Coordination
· Budget & Expense Management
· Project Management
· Vendor Management
· Event & Marketing Material Preparation
· Travel Arrangements (Members/Guests)


FIRST HEALTH – Milwaukee, Wisconsin
2000 to Present
Health insurance provider headquartered in Illinois. Milwaukee office performs client support activities.
Recruited to support the Regional Vice President and two Directors. Environment is highly fast-paced and deadline driven. Key accountabilities include administrative functions (activity reports, ad-hoc reports, expense reports, confidential correspondence, presentation development, and scheduling/calendar maintenance) combined with event planning and coordination (travel arrangements, conference-call scheduling, meeting planning, promotional events, and collateral-material preparations).
Selected Events & Accomplishments
· Planned sales breakfasts and luncheons. Coordinated arrangements with caterers, set-up room, determined audio/visual requirements, and ordered promotional items. Ensured events proceeded smoothly. Received recognition from guests and managers for professionalism and attention-to-detail.
· Coordinated travel arrangements for executives and visiting guests (airline, hotel, automobile/limousine).
· Planned off-premise holiday parties. Determined and managed budgets, selected facilities, selected meals, hired entertainment, purchased prizes, coordinated pre-event activities, ensured events proceeded smoothly and guests enjoyed themselves.

1992 to 1999
Information archiving and filing service.
Performed data entry, report preparation, telephone reception, and payroll. Worked extensively with spreadsheets.

1988 to 1991
Distributor of business telephone systems.
Supported client base and developed new accounts of telephone-system and network products.

WISCONSIN BELL – Milwaukee, Wisconsin
1981 to 1987
Local telephone exchange carrier; acquired by Ameritech in 19xx and SBC Communications in 2000.
MANAGEMENT TRAINEE INTERNSHIPS (1981 to 1986, while attending college)
Implemented business telephone systems: programmed systems after on-site installation, trained customers on how to use, and provided after-installation support.


BACHELOR OF SCIENCE, Milwaukee School of Engineering – Milwaukee, Wisconsin 1986

Michele J. Haffner - -

Executive Assistant Multiple Directors

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Position in executive-level administration where extensive experience will add value. Highly productive individually and in managing projects in support of team efforts.


· Strong executive assistant background includes support of multiple senior managers and large groups.
· Excellent communication skills. Articulate in person and in writing. Fluent in Spanish.
· Proven organizational skills. Experienced managing projects accurately and efficiently to meet all deadlines. Able to streamline workflow, prioritize and handle multiple tasks.
· Computer skills include Microsoft Word, Excel, PowerPoint and Outlook 2000.


Executive Assistant, Bit-by-Byte, Lendon, PA
Provided administrative support to four directors and staff of 50 for Internet Protocol Engineering division.
· Maximized productivity by maintaining multiple calendars, scheduling meetings, arranging travel,
tracking expenses and prioritizing e-mail for directors. Maintained office equipment and ordered supplies.
· Prepared weekly spreadsheets monitoring more than 100 ongoing projects. Oversaw status of projects by continually gathering information and following-up with directors and staff.
· Updated dynamic organizational charts and headcount spreadsheets.
· Organized weeklong conferences, large department meetings and off-site team events.
· Alleviated directors’ workload by handling contact with vendors, such as Nortel and Alcatel.

Sales Associate, David and David, Inc., Lendon, PA
Organized and effectively presented merchandise for this boutique on part-time basis.
· Developed good rapport with clients. Handled customer service questions.
· Entrusted by owner with opening and closing duties.

Teacher, Leading Children’s Center, Shelby, PA
Designed developmental lesson plans for 3-5 year age group for school with 60% Hispanic population.
· Observed and documented children’s social and cognitive skills.
· Provided translation for parent-teacher meetings and built rapport with non-English speaking parents.

Full-time Student, Leading College, Leading, PA

Administrative Assistant, Major Corporation, Leading, PA
Provided support to 40 engineers in Marketing and Production department.
· Received praise for streamlining system of spreadsheets that tracked forecasts of oil production sites.
· Prepared highly complex and time critical materials for distribution at annual meetings.


· Word, Excel and PowerPoint courses, New Horizons Computer Learning Center, Shelby, PA (2000).
· Bachelor of Arts, Early Childhood Education, Leading College, Leading, PA (1996).

Kevin Donlin - -

Executive Assistant Office Manager

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Viking Investments, Springdale, MN
2000 - Present
Executive Assistant / Office Manager
Viking specializes in management of concentrated emerging technology portfolios. Managed and staffed administrative assistants for senior research department.

• Relocated and set up 2 offices in Minneapolis. Found new office space, scheduled decorators and subcontractors, reviewed lease with attorney, etc. Resulted in smooth transition and much improved use of office space.
• Performed administrative functions for CEO/CIO.
• Administered, and analyzed with consulting psychiatrist, proposed-hire personality achievement tests.
• Handled A/R

Capital Growth Management, LLC, Springdale, MN
1999 - 2000
Director of Investor Relations
Reported to Managing Member of $30M private placement technology fund. Handled fund transfers, calculated stock allocations and management fees, communicated updates with investors, coordinated stock distributions, generated and distributed quarterly letters, and addressed all investor inquiries.

• Created accounting systems to track investor investments and fees.
• In conjunction with attorneys and managing member, created legal documents for Capital Growth II Technology Fund. Coordinated Offering memorandum and subscription agreement.
• Orchestrated distribution of stocks.
• Through building of trust and strong customer service skills, created strong relationships with investors.

Lawrence & Lynch, Springdale, MN
1995 - 1999
Project Manager / Property Manager / Real Estate Sales / Office Manager
Managed leasing, contract administration, common area administration and maintenance for multi-use office and residential development company worth $10 million. Scheduled subcontractors, processed change orders, interfaced with clients, prepared all marketing and promotional material and events, coordinated showings, and prepared purchase agreements. Assisted in general accounting functions.

• Directed up to 10 employees and 10 subcontractors for any given project.
• Researched and implemented effective solutions for drainage problems.
• Sold 10-20 homes in 2 years with each home pricing at $400,000 - $500,000. Project sold out before anticipated timeframe. Closed on all town homes by agreed upon dates.
• Increased home costs by 25% through upselling.
• Launched 2 town-home associations.

Clearview Entertainment, Springdale, MN
1991 - 1995
Assistant to CFO/Investor Relations
Performed investor relations and financial tracking duties for corporate office of 20 restaurant management group. Maintained unit level budgeting systems under direction of CFO, coordinated daily store level reporting to executive team, and maintained sales analysis.

• Coordinated press releases with marketing company for IPO and merger with Rada International.
• Maintained investor lists, orchestrated mailings, and fielded investor inquiries.
• Organized all shareholder and annual meetings.
• Provided customer service to patrons of restaurants that enabled restaurants to run more smoothly.


• QuickBooks Pro 200
• Word
• Excel


University of St. Thomas, St. Paul, MN
B.A., Psychology

PRWRA Linda Wunner - - Career & Resume Design - Duluth, MN 55811 -

Executive Chef Hotel

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Focused, hands-on executive with 15+ years of proven success in the restaurant industry with progressively greater degrees of responsibility and accomplishment.


• Managing effective work teams Maximizing resources for greatest impact
• Meeting or exceeding budget targets Creative design of cuisine and decor
• Networking with suppliers for optimum product Flexible; research-oriented approach
• Innovative approaches to menu design Invested in superior customer service


Teaberry Hotel and Conference Center, Cornwall, CT
1995 - Present
Executive Chef
• Direct all aspects of food production for 211 room convention center with 30,000 square feet of banquet space
• Manage staff of 35 including training, supervision, determination of salaries, scheduling; maintain high morale and low turnover rate
• Create and produce all banquet and a la Carte menus, including specialty and gourmet events up to 1200 guests
• Utilize expertise and networking to consistently control costs of $4.5M food and beverage operation; maintain profitability by meeting or exceeding forecasted food and labor cost percentages
• Develop one-on-one menus with clients or event coordinator to fit budgets while maximizing perceived value
• Display expertise in food and wine pairings to delight clients

Mayflower Hotel, Hartford, CT
1993 - 1994
Executive Chef
• Coordinated and directed kitchen for 282 room full service hotel
• Designed and implemented elaborate 15-course Connecticut Escoffier Society Year End Event for 100 guests
• Actively participated in grand opening to two additional properties (Washington, DC and Stamford, CT]
• Organized charity events; consulted with clients to determine needs

The Blue Pine Inn
1988 - 1991
Executive Chef
• Re-established famous 120 seat fine dining restaurant
• Created and prepared original sauces and extensive combination dinners
• Directed and participated in daily production of menu items and daily specials
• Managed staff to produce exceptional year-round fine dining menu

The Inn, Lake Warren
1987 - 1988
Sous Chef


Johnson & Wales Culinary Arts Program

PRWRA Frost T. Krist - Datatype Inc. - Hebron, CT 06248 - - - (860) 228-3542

Executive Housekeeper

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Articulate professional with fifteen years’ national and international experience in hospitality management and staff training. Utilized creative problem-solving skills in capturing cost reductions of more than 80% and operations efficiency improvement of up to 66.7% in multi-functional and multi-unit operations. Trained in preventive and emergency SARS measures. Commended by superior and outside personnel for professional work attitude. Fluent in English, Mandarin, Cantonese, and Thai. Willing to travel and relocate.

· Hotel Housekeeping
· Laundry / Valet Operations
· Budget Administration
· Policy / Procedures Development
· Hospital Cleaning
· Butler Services
· Toxic Waste and Biohazards Handling
· SHATEC-Trained


Group Executive Housekeeper (Deputy Director of Hotel Operations)
Manage operations of Centralized Group Housekeeping Unit and supervise 5 direct and 105 indirect housekeeping staff in five hotels with 1600 rooms (Albert Court Hotel, Changi Village Hotel, The Elizabeth Hotel, Golden Landmark Hotel, and Orchard Parade Hotel). Plan and forecast budgets. Deploy housekeeping staff and design long and short-term strategies. Report and give recommendations directly to general manager.
· Reduced laundry operation costs 13.5% annually for Orchard Parade Hotel through implementation of Linen Rental Program.

Housekeeping Manager
Trained over 200 housekeeping staff for three hotels (Raffles Hotel, Merchant Court Swissotel, and Raffles The Plaza & Swissotel The Stamford) during SARS period. Reported directly to executive housekeeper. Filmed intensive training video production on housekeeping and laundry operations for Raffles International Hotel Group.
· Secured S$4,200,000 grant from Singapore Productivity and Standards Board for Palm-top system that increased productivity 25% by reducing paperwork on checkouts, occupied rooms, and blocked rooms.

Assistant Executive Housekeeper
Oversaw 5 direct and 80 indirect staff for flagship hotel of City Developments Ltd. with 680 rooms. Initiated centralization and pre-packing of amenities, laundry, and guest supplies through integration of material-handling system for Trolley Packing. (System increased productivity, efficiency, and orderliness using motorized trolleys and Mobiles and Totes that carry program-loaded quantities, ensuring timely delivery of finished linens and supplies to guest floors.)
· Reduced attendants' daily assignment completion time 45 minutes through successful implementation of Trolley-Packing System; freed-up time used for new guest services like “Welcome Tea” and “Shoe Polish”.
· Slashed daily costs of cleaning rooms 81.8% by employing more effective and cost-efficient cleaning agents.

Contract Manager (Hospital Division)
Directed cleaning of non-patient areas in Singapore General Hospital (Singapore's largest hospital with 1650 beds). Supervised over 130 staff (2 assistant managers, 8 supervisors, 2 clerical staff and over 188 housekeepers) in providing 24 hours’ service to meet customers' demands and in handling toxic waste and biohazards. Trained 65 supervisors and cleaning operators in customer service. Ensured high standards of hygiene and service for visits by Ministers and Heads of State.
· Managed budget in excess of S$2,000,000 per annum.
· Raised cleaning standards 10% on quality measuring system (crucial for hospital environments) by putting new cleaning methods in place.
· Achieved 20% in cost savings on chemicals, equipment, and machines by negotiating better quotations and optimizing machine usage.
· Increased mortuary-handling efficiency 66.7% by coordinating with Engineering Department to install transportation chutes in every room.

Executive Housekeeper
Managed and trained 60 staff (1 laundry manager and 4 assistant housekeepers directly and 55 other housekeepers indirectly) in laundry and housekeeping. Developed departmental policies and procedures to ensure cleanliness, maintenance, and aesthetic value. Reviewed actions of staff in areas of discipline, termination, and promotion. Provided expenditure reports and recommendations to general manager. Capitalized on low labor costs to introduce butler services.
Worked under tight deadlines to clean premises after civil war. Saved time and money by introducing fitted sheets and duvets to replace traditional method of using three bedsheets. Submitted monthly reports on preventive housekeeping maintenance and analysis of loss/usage per occupied room on labor, chemicals, guestroom supplies, linens, laundry, uniforms, and contract cleaning.
· Reduced chemical costs 50% by inventing Vinegar-Water Mixture (for cleaning of curtains, walls, ceilings, and carpets) that overcame severe mildew problem.

Laundry Manager
Supervised and instructed 59 staff (4 direct and 55 indirect reports) in washing, drying, and ironing of linens. Ensured timely and proper processing of linens to provide adequate supply to Housekeeping and Food & Beverages Department. Maintained daily production report and ensured optimal utilization of equipment.
· Saved 80% in costs by using modified locker bags for staff uniforms, instead of metal lockers.
· Promoted to executive housekeeper within three months!

SHANGRI-LA GROUP, Singapore (1 year), Hong Kong (2 years), Thailand (2 years), China (2 years)
Assistant Laundry Manager / Assistant Housekeeper / Room Division Management Trainee
Selected for overseas operations in Hong Kong, Thailand and China; assisted in setting up three hotels in China. Experienced in laundry services, equipment selection, interior design, and staff uniform design.


· Certificate in Accommodation Management, 2001
· Certificate in Executive Housekeeping, 1997
· Higher Diploma in Hotel Management, 1994

Teo Boon Sin - -

Executive Manager Hospitality

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seasoned management professional, expert in steering innovative strategies that serve to generate revenues, build dynamic teams, and deliver ‘red carpet’ customer service to an increasingly demanding public. “Leading from the front” management style has been the catalyst for restoring morale, resurrecting damaged client relationships, and instituting the type of transparent communication channels that build and sustain trust. Cited throughout career as a creative problem-solver, and calculated risk-taker; a change agent skilled in exposing inefficiencies, producing solutions, and shaping the future of business. Growth-focused, and inspired by the power of teams to deliver results.

Professional strengths include:
Ÿ Operations Management
Ÿ Project Coordination
Ÿ Supplier Negotiations
Ÿ Events Management
Ÿ Strategic Creation
Ÿ KPI Management
Ÿ $MM Budget Administration
Ÿ Profit Optimization
Ÿ Cost Containment
Ÿ VIP Customer Service
Ÿ Marketing / Promotions
Ÿ Relationship Management
Ÿ Organizational Restructures
Ÿ Revenue Generation
Ÿ Staff Counseling
Ÿ Performance Management
Ÿ Risk Reduction/Assessments
Ÿ Critical Problem Solving

Technology summary: MS Office Professional, Fedelio, Maxial, Check, LanMark, Micros


· Project-managed 15 conferences and conventions in just 5-months—each lauded by clients and guests as the “best ever.” (Shangri-La Hotel)
· Consistently met budget despite a period of tough economic conditions. Successful events produced additional revenues of $250K over budget forecasts. (Shangri-La Hotel)
· Boosted takings by 20% for the Rickshaws Restaurant through an integrated marketing revamp, new takeaway service, and comprehensive training-intensive for all staff.
· Turned around the financial performance of the Promenade Restaurant surpassing profit forecasts by up to 3%. Created staff incentive programs, special promotions for early diners, new menus, and theme nights. Cut wages by 2% through streamlined procedures and greater staff motivation.
· Pioneered groundbreaking dance party for 1000+ people. An Australian “first,” the initiative was a triumph, with the first four floors of the hotel sold out and delivering $78K in revenues.
· Broke the record for “most revenue in one day” for the Pier & Pines Bar, generating $3K over previous benchmark.
· Recipient, Team Member of the Month (Stamford Grand); three-times Best Tourism Restaurant, Best Conference Venue. (Australian Tourism Awards).
· Event managed the worldwide launch of Inveco trucks—made unique through the catering of a three-course dinner in a desert setting for 450 people. Coordinated helicopter fly-over stunts, an impressive fireworks display, and complex audiovisual positioning.


Events Manager, Conventions & Incentives

Food & Beverage Operations Manager
Banquet Manager

Banquet Manager

Assistant Manager


Events Manager, Conventions & Incentives
Report to: Director of Events • Budget: $700K catering; $2.7M accommodation
Direct Reports: 7 (Convention Secretary, event coordinators, event executives)
Establishment overview: Deluxe 5-star hotel located in The Rocks area of Sydney. 563 guest rooms, cocktail bar, three restaurants, lounge, public bar, and in-room dining. Boasts extensive conference facilities.
Convention clients include: Apple Computers, NRMA, University of New South Wales, Pioneer Electronics, StorageTek, Veritas Software, Goldwell Cosmetics, and more.

Appointed during a period of significant restructuring where an organizational shift to a sales and marketing focus had prompted client neglect, an unsettled staff in transition, and an ad hoc approach to systems and protocols. Immediate action was critical to restore ailing alliances both internally and externally, and institute a formal blueprint for managing the entire client relationship process.
Special contributions:
· Mastered the Fedelio computerized sales and catering system without training and with no previous experience. Investigated the processes surrounding reservations and front desk, documenting step-by-step procedures for streamlined guest processing and complaint-handling.
· Resurrected large corporate account dissatisfied with lack of cohesive communications over a pending business event. Gained familiarity with file, event progress, and immediately instituted procedural improvements that reinstated client confidence.
· Project-managed 15 conferences and conventions in just 5-months—each lauded by clients and guests as the “best ever.” 500-guest events valued from $4000 to $150,000 were delivered on time, on budget, and to clients’ specifications.
· Aided cash flow forecasting by surveying clients’ intent to return in 2004/2005 and entering into negotiations for upcoming events.
· Consistently met budget despite a period of tough economic conditions. Successful events produced additional revenues of $250K over budget forecasts.
· Integrated new processes with established systems using the advanced capabilities of Outlook, revamped wall planners, and ‘at-a-glance’ filing systems that streamlined daily work functions.
· Snared hundreds-of-thousands of dollars in revenues by signing large corporate, government, and educational clients including the University of New South Wales School of Finance & Banking ($100K), StorageTek ($150K), and smaller conferences averaging $50K each.

Food & Beverage Operations Manager
Banquet Manager
F & B Operations Manager reports: 7 (bar, coffee shop, restaurant, banquet, room-service managers)
Divisional Budget: $17 million
Establishment overview: 4.5-star property with 243 guest rooms, targeting the conference and leisure markets. Food and beverage contributed $17 million of the hotel’s $50 million annual revenues.
High-profile clients included: Mitsubishi, General Motors Holden, Microsoft, SouthCorp Wines, BHP, Sony

Track record of rapid progression. Promoted from Banquet Manager to Assistant Food & Beverage Operations Manager, and 6-months later to Food & Beverage Operations Manager.
Confronted upon commencement with an operation of divided team loyalties, an “us and them” mindset, lack of training, and closed communication channels. Budget blowouts and stagnant sales and marketing regimes threatened revenue growth.
Quickly assessed primary issues and instituted a series of internal mechanisms designed to rejuvenate team performances, elevate patron interest, and streamline operations. Results were impressive.
Selected contributions:
· Stamped-out staff cliques by rotating individuals through different roles and encouraging team reliance, communication and friendships. Established new communication channels that ensured easy access to the new style of open management.
· Delivered a 4% reduction in wage costs for the Rickshaw Restaurant. Recruited an accomplished restaurant manager, and championed tighter internal controls and rosters.
· Combined fresh marketing strategies in tandem with a takeaway service, and intensive staff training, producing revenue increases of 20% for the Rickshaws Restaurant.
· Turned around the Promenade Restaurant operations failing to deliver budgeted revenues, into an operation consistently surpassing profit forecasts by up to 3%. Successes were attributed to inroads made through new staff incentive program for up-selling stock, special promotions to attract early diners in traditionally ‘quiet’ periods, superior service, new menus and theme nights. Cut wages by 2% through streamlined procedures and greater staff motivation.
· Pioneered groundbreaking dance party for 1000+ people. In 3-months coordinated two party events with budget of $45K—overseeing marketing, print and electronic media promotions, state-wide posters, audio visual set up, sponsorship deals, and accommodation packages. An Australian first, the initiative was an outstanding success selling out the first four floors of the hotel and generating $78K in revenues.
· Sustained market share for the Piers & Pines Bar ($4.9 million in revenues) despite strong competition from two recently established bars. Maintained KPIs with well-controlled beverage and wage costs and revamped entire audiovisual system to surpass competitors’ offerings.
· Introduced a wine buffet that produced quick sales of unused stock, increased average beverage spend per person, and lowered costs by 2%.
· Broke the record for “most revenue in one day” for the Pier & Pines Bar, generating $3K over previous benchmark.
· Partnered with the owner of the Temptation Yacht in a co-branded marketing alliance to provide outdoor catering services to elite corporate groups. Personally coordinated helicopter photo-shoot and produced flyers—an initiative that added $40K to the food and beverage division’s bottom line.
· Devised special promotions that exposed greater numbers of the general public to the restaurant. Included collaborative marketing with the local cinema, opera nights with the Adelaide Opera Company, jazz lunches, and concierge recommendations/network cards.
· Saved $660 a week by signing entertainment directly and circumventing agents.
· Trained up to 150-staff in all areas of food and beverage operations, and tracked staff progress for yearly staff evaluations.

As Banquet Manager
Conceived and implemented operational improvements that delivered consistent revenues of $5M per annum. Managed a team of 40 catering up to 600 guests per event.
· Built convincing case for the purchase of a new $50K banquet dance floor that slashed staff set-up times by 50% and produced return on investment in 2-years.
· Designed and coordinated the construction of a revamped cutlery storage system that revolutionized set-up and manual handling procedures.
· Instigated a $60K solution for the redesign of storage areas that boosted staff efficiency by 50%—representing a payroll saving of $82K per annum.

Banquet Manager
Snared lucrative companies such as Austar, Flight Centers, South African Rugby Team, and several international teams training for the Olympic Games.

Assistant Manager
The absence of a full-time manager resulted in the elevation of the Assistant Manager’s role—collaborating with the senior leadership team in driving new directions for the resort during a period of upgrade and change.
Assumed full management of large corporate events, boosted banquet patron numbers, and contributed to a $1 million capital expenditure project.
· Spearheaded the purchase of new vehicles valued at $140k, and ice machines at $40K. Negotiated discounts and concessions from suppliers for ‘best price’ deals on accessories.
· Contributed to senior management brainstorming sessions, staking restaurant boundaries and connecting roadways.
· Created the blueprint for the opening of a new restaurant—from concept through implementation. Produced documentation on procedures from guest arrival through departure.
· Boosted guest volumes for the Sounds of Silence restaurant by 225% across three separate sites via a strategy of exceptional service and menu quality.
· Set-up photo shoots for Channel 9’s Getaway, Channel 7’s The Great Outdoors, and a crossover by American television giant, NBC.
· Event managed the worldwide launch of Inveco trucks—made unique through the catering of a three-course dinner in a desert setting for 450 people. Coordinated helicopter fly-over stunts, impressive fireworks display, and complex audio visual positioning.
· Coordinated complete logistics and operations of 350-guest Heineken Europe Incentive, Star Alliance (Ansett) and the launch of the Elle McPherson hair care range.


Diploma de culinere, Le Cordon Bleu
International College of Hotel Management (1997)

Certificate in Hotel & Catering Operations
Regency Hotel School (1994)
Gayle M. Howard - Top Margin -

Executive Restaurant Manager

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Business Development / Business Management / Performance Optimization /
P & L Budget & Analysis / Productivity & Efficiency Improvement / Cost Reduction
Regulatory Affairs / Leadership Training & Development / Customer Service & Satisfaction

A results-oriented business professional with proven abilities in strategic planning, managing operations, improving efficiency of operations, and team building. Able to identify areas of strength and weakness and implement company policies, standards, changes in operation, and systems that optimize productivity and bottom-line. Demonstrated ability to motivate staff to maximize productivity and control costs through the most effective uses of manpower and available resources.

Summary of Qualifications

· Able to instill vision to achieve company goals and surpass profit expectations while maintaining quality, safety, and customer service integrity through total quality management.
· Successful in creating and implementing strategic plans, setting and administering budgets, and developing improved processes to meet short and long term objectives.
· Oversee operations to ensure company requirements are met within established budget, design plans for improvements to meet production goals and provide superior customer service.
· Interview all potential management staff, evaluate performance and make recommendations for promotions. Able to establish a team-spirited environment through a positive and proactive leadership style.
· Train management in their daily jobs, including how to read profit and loss statements, cost analysis, human resource reports, enforcement of company policies and procedures, and how to ensure licensing guidelines. Empower managers to make decisions in order to better service the customer.
· Certified Operational Manager Trainer (OMT).

Areas of Proficiency

Purchasing & Vendor Relations
Employee Benefits Package
Recruitment, Training & Leadership
P&L and Budget Management
Staffing and Operations Management
Customer Service & Satisfaction
Inventory Control & Product Management
Sales & Expense Forecasting & Analysis

Work History

TMC FOODS, LLC, Lafayette, LA
1987 to Present
District Manager
· Manage the overall operation of four restaurants with sales of more than $4.5 million annually. Monitor day-to-day operations to ensure compliance with established standards of product quality, service and clientele.
· Set weekly business objectives, review management schedules prior to posting and submit weekly management schedules and objectives to corporate.
· Evaluate individual restaurant operations and provide recommendations for improvements in procedures, products or equipment to Director of Operations.
· Plan and conduct weekly meetings with Management Teams. Ensure management is versed on company policies and procedures. Complete quarterly evaluation and developmental action plans for all Management Teams.
· Review daily and weekly inventories to ensure accuracy.
· Review monthly P&L with Store Management. Assist location management team to assess and rectify cost control problems.
· Complete and submit a written monthly QSC report on each assigned store.
· Train, direct and motivate a staff of 150. Oversee all training and development in each unit. Recruit and develop all management personnel.
Selected Accomplishments
· Continually exceed budgeted expectations:
Profits = 19% over budget & 21% over previous year, 2002
Sales = 5% over budget & 16% over previous year, 2002
· Consistently control food and labor costs between 1%-2% under budget.
· Received Grade “A” Inspection for all 4 locations due to quality, service, and cleanliness.
· Gold Plate Award - #1 overall operational restaurant out of 1300 locations, 1992, 1987.
· Silver Plate Award - #2 overall operational restaurant out of 1300 locations, 1995, 1992, 1987.
· Assisted in coordinating Inventory Cost System for TMC Foods for all stores, which lowered controlled food cost expenses by approximately 1%.
· Coordinated and participated in the opening of 5 new locations.

1984 to 1987
Loan Officer
· Interviewed applicants, and examined, evaluated, and authorized or recommended approval of customer applications for lines or extension of lines of credit, commercial loans, real estate loans, consumer credit loans, or credit card accounts.
· Analyzed applicant financial status, credit, and property evaluation to determine feasibility of granting loan or submit application to Credit Analyst for verification and recommendation.
· Approved loan within specified limits or referred to loan committee for approval.


Bachelor of General Studies / Concentration in Business

Supervisory Leadership by Dale Carnegie, 1995
Effective Supervisory Management Course, 1992

Judy Arabie - Just Your Type, Inc. - Résumé Manager - -

Executive Secretary CEO

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Hardworking, multi-talented and aggressive MBA who develops strong working relationships and consistently exceeds goals. Expertise in Sales, Senior Management, Finance and Operations. Outstanding ability to juggle many tasks yet deliver huge business results. Thrives on the excitement and challenge of the unknown potential of a business. Seeking entrepreneurial opportunity with a small to mid-size company that needs growth and leadership.


1999 - 2000
Formed "The World's Ultimate Online Fishing Resource" with 2 active partners. Needed to take concept and create successful business from the ground up.

• Grew sales from zero to $2.5MM and 34 employees to become the #1 online fishing site. Consistent month-to-month sales growth.
• Positioned company for growth, so that company is currently negotiating several potential mergers and acquisitions.
• Developed content and E-Commerce opportunities for the upscale fisherman in a consumer-friendly, self-contained site.
• Created long-term strategy and wrote 200-page comprehensive business plan with detailed financial statements.
• Identified potential financiers and presented business plan and financing needs.
• Secured $11.6 million in 2 rounds of financing due to persuasive presentation.
• Received over $200,000 in free advertising and free content from over 20 top publications in exchange for publishing their content on
• Enticed a top editor from within the fishing industry to join
• Interviewed, hired and trained the majority of the company's 34 employees including graphic design, information technology, editorial, travel, customer service, tournaments, sales, marketing, finance and administrative departments plus the Pro/Tackle shop.
• Identified and signed major fishing celebrities to solidify's brand image. Celebrities acted as spokesmen, provided content and attended trade shows.
• Crafted conceptual layout and functional development of several key website elements, including home page, newsstand, customer service, and travel pages.
• Introduced targeted elements to better appeal to full range of fishing consumers such as Lady Angler and kids departments.
• Analyzed costs and feasibility of hiring contract employee payroll company versus in-house function, and negotiated terms with a full service HR firm.
• Sourced, analyzed and contracted for health, disability, dental, and life insurance benefits. Also evaluated and selected errors and omissions insurance, product liability and general liability for company.
• Handled building and office operations, including leasing/purchase of office space, furniture, computers and phone system. Planned office layout, managed building contractors and coordinated moving of firm into new space.

1997 - 1999
Began career as a Staff Consultant. Began to develop department to sell financial advisory services, and then was lured away in 1993 to Ernst & Young to develop the same type of department. In 1997, was enticed back to KPMG to turnaround company operations in the department.

• Grew practice from <$1 million to over $2.4 million in two years, and to first-ever profitable status. • Found, interviewed, hired and trained staff of 14. Identified advanced degree candidates from schools and competitors. • Completed over 75 major projects including written reports, opinions and/or sworn testimony. 80%-90% of projects were external clients, developed through networking, conducting research, following trends and analyzing trade publications. • Achieved a 20% new business referral rate due to high level of client satisfaction. • Sold MBA, CPA and economists' services to clients - attorneys and company executive/senior management. Ensured that projects were completed in a timely and professional manner to meet clients' needs. • Developed strong relationships with clients due to ability to assess situations quickly, professionally and accurately. • Created detailed proposals for Phase 1, Phase 2, and Phase 3 of projects. Evaluated nationwide staffing for projects, developed costs, conducted review and set timeline for deliverables. • Developed department's budget - sales forecast, overhead, salary, marketing, business development and technology costs. • Chosen to chair the Strategic Initiatives Committee for international consulting division. Conducted meetings to evaluate potential business developmental trends and assigned senior executives to execute. Resulted in several key business initiatives such as fraud and gun litigation. • Conducted interviews in 6 locations that resulted in an employee retention program. Created quarterly process to get input from employees to feed to senior management and improve communication. • Developed and introduced a successful and comprehensive new sales 5 day program to better identify new business opportunities and improve closing ratios. ERNST AND YOUNG LLP 1993 - 1997 DIRECTOR, SENIOR MANAGER OF ECONOMIC & FINANCIAL CONSULTING Joined company with challenge to develop department to sell MBA, CPA and economists' services to clients including attorneys and executive/senior management of companies. • Grew sales from zero to over $1MM. • Recruited, hired and trained staff of 6 advanced degree employees. • Won sales contest as a new hire by a factor of 5. Beat seasoned professionals in selling services. • Established solid reputation and was one of the youngest managers to testify in court as an expert in financial forecasting and business valuation. • Appointed to Management Advisory Group to improve communication process. • Developed intensive 5-day sales class for Senior Management and Managers to polish essential sales skills and learn to uncover opportunities. Other employment included management training and credit analysis at SunTrust Bank and at First Commerce Corporation. EDUCATION, TRAINING & CERTIFICATIONS FLORIDA STATE UNIVERSITY B.S., Accounting THE UNIVERSITY OF TAMPA M.B.A. ASSOCIATION OF CERTIFIED FRAUD EXAMINERS Certified Fraud Examiner TRAINING COURSES Over 25 different Continuing Education courses taken, such as Mergers & Acquisitions, Presentation Skills, Financial Forecasting, Professional Sales and Business Valuation. COMMUNITY ORGANIZATIONS METROPOLITAN YMCA, BOARD OF DIRECTORS Led group that developed successful plan for capital improvements. Raised over $600,000 in capital fund. MUSEUM OF SCIENCE AND INDUSTRY (MOSI), ADVISORY BOARD Served as Chairman of annual fundraising event, "Einstein on Wine," that raised over $175,000. OLDER ADULTS SERVICES (OASIS), BOARD OF DIRECTORS Planned and executed fundraising efforts. Also provided direct assistance and drove elderly members to appointments and shopping. PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - - - (813) 926-1353 - (813) 926-1092 fax

Mechanical Engineering Professional

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly motivated and results driven mechanical engineer with more than 20 years of continuous experience. Aggressive at identifying and resolving inefficient procedures and processes. Adept at completing demanding projects within crucial timelines. Thorough; detail and process oriented; strong follow-through skills. Known for analyzing a situation, and quickly implementing innovative resolutions. Highly articulate, demonstrating excellent interpersonal skills across all levels including the effective exchange of complex technical / manufacturing / industrial data. Flexibility with respect to long and variable hours of work. Dependable: no sick day usage for 10 years. Core competencies include:

• Quality Assurance • Technology Development
• Problem Resolution • Confidentiality Assurance
• Sourcing & Procurement • Regulatory Compliance
• QS 9000 & ISO 9000 • Six Sigma Training
• Material Requirements Planning • Concurrent Project Management
• Team Building, Training & Leadership • Process & Performance Optimization


Engineering Centre, Mississauga
2000 - 2002
Granted second contract for this civil airframe manufacturer, with annual revenues of $12B. Requested to Project Plan new experimental design program.
• Provided Material Review Board and design support for two refurbishment programs.
• Accountable for overseeing complete process from planning, design, methods, materials and quality to the final issuance of Engineering Change Overs. Co-ordinated and granted signing authority for fuel systems, structures, electronics and hydraulics.

Engineering Inc., Downsview
1996 - 2000
Contracted to project manage two vital company initiatives.
• Directed the necessary engineering technical procedures of Material Review Board specifications for final line assembly and testing. Efforts recognized by receiving Material Review Board signature in July 1996.
• Drove Liaison and Engineering Team to fulfill requirements for Global Express Aircraft Modification Program and Certification at Montreal facility.

Engineering Canada Ltd., Mississauga
1980 - 1996
Initially retained to serve as a senior liaison engineer to provide expertise in the investigations and analyses of vendor nonconformance discrepancies. Skill-set recognized, earning promotion to final position. Scope of responsibilities included hiring, training and supervising a staff of 15 liaison and quality engineers, (union and non union), leading corrective action initiatives, senior management presentations, and departmental budget control. Received Six Sigma training. Trusted to assume Director of Quality's role during absences. Selected accomplishments include:

• Spearheaded the implementation of both Customer Quality Reporting Program, and Quality Engineering Electronic Acceptance Procedures.
• Earned "Supervisor Award" and "Department Recognition Award".
• Utilized strong analytical skills to address vendor-based disposition nonconformance discrepancies, traveling extensively throughout North America when required.
• Selected to contribute Quality Assurance expertise to Sheridan College advisory committee for new Quality curriculum development purposes.


Windows 98/200/XP/NT Word, Excel, MS Project, Unigraphics, Catia, AutoCAD (level 1 & 2 versions 2002) Internet, e-mail, multiple proprietary company software for methods, work material planning, quality assurance and on line drawing review.


• Management / Supervisor Training
• Health & Safety
• Juran & Deming Quality Management
• Material Requirements Planning
• Just-in-Time Delivery

Ryerson Polytechnical University and Humber College

PRWRA Audrey Field - Résumé Resources - 6 Andrew Court, Wasaga Beach, Ontario, Canada L0L 2P0 - - - 1.877.204.9737

Purchasing Administrator 2

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seven years of progressive purchasing and procurement experience in a construction environment, obtaining costs and specifications, and executing interdepartmental purchasing transactions. Major strengths include:

• Purchasing Administration • Accounting
• Office Management • Information Management
• Database Development • Spreadsheet Development


• Purchasing Administration: Prepared bid packages, scopes of work, and purchase orders; conducted vendor inquiries and facilitated price negotiations; developed option pricing catalogs and pricing agreements; distributed notices to proceed; prepared automated payment schedules; established project pricing files; maintained and monitored project budgets; typed contracts for distribution and approval.
• Office Management: Interviewed, hired, and trained personnel; maintained payroll records for 500 employees; word processing, reception; filing, mailing, phones, appointments.
• Information Management: Developed document control sheets to track contracts for each trade; re-organized subcontractors' insurance certificate files for quicker retrieval; automated the homebuyer options pricing catalogs that integrated selection, pricing agreements, and contract document procedures; automated invoicing and purchase order procedures; implemented an automated rolodex system; established a tracking and mailing system to track compliance with the Safe Drinking Water and Toxic Enforcement Act requirements.
• Accounting: Prepared cost estimates and budget updates; reconciled invoices and purchase orders; developed and maintained databases and spreadsheets; maintained insurance documentation files.
• Office Management: Interviewed, hired, and trained personnel; maintained payroll records for 500 employees; word processing, reception; filing, mailing, phones, appointments.
• Information Management: Developed document control sheets to track contracts for each trade; re-organized subcontractors' insurance certificate files for quicker retrieval; automated the homebuyer options pricing catalogs that integrated selection, pricing agreements, and contract document procedures; automated invoicing and purchase order procedures; implemented an automated rolodex system; established a tracking and mailing system to track compliance with the Safe Drinking Water and Toxic Enforcement Act requirements.
• Accounting: Prepared cost estimates and budget updates; reconciled invoices and purchase orders; developed and maintained databases and spreadsheets; maintained insurance documentation files.


SFB Pacific, Costa Mesa, California
1987 - Present
Assistant Offsite Purchasing Agent

Attorney at Law, Santa Ana, California
1986 - 1987
Legal Secretary

Maxwell Management, Tustin, California
1983 - 1986
Personnel Assistant


University of California, San Francisco
A.A., Small Business General Education

Barclay College, California
Certificate, Business Communications/Data Processing


• Advanced Lotus 1-2-3; advanced WordPerfect; Microsoft Windows; Paradox; MultiMate; Display Writer; Symphony; Data Ease; Harvard Graphics.


Member, Construction Purchasing Agent Association (CPAA) Southern California Chapter.

PRWRA Rebecca Smith - Rebecca Smith's eResumes & Resources ( - Online Learning Center ( -

Regional Vice President

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Senior Account Manager • Total Quality Management • Technology Consultant

• Account Management - Excel at penetrating key accounts and increasing revenues through solution selling. Quickly establish rapport with individuals at all professional levels and from diverse cultures. Clearly focus product/services; identify target customers; capitalize on market trends; work to maximize client satisfaction together with revenue and profit expectations.
• Team Building - Decisive team leader with extensive experience recruiting and hiring salespeople and managers. Create an environment that is positive, motivating and fosters a competitive spirit that fuels cooperation and teamwork, while maximizing personnel's skills.
• Training/Communication - Promote corporate training initiatives in the classroom/field to motivate and develop first-rate sales team/managers. Review materials/manuals and update as needed.
• Quality - Superior aptitude in developing high level relationships that maximize company profits and revenues along with customer and employee retention using Total Quality Management and Technology Resources.
• Professional - High-energy achiever; use outstanding organization, communication and correspondence skills to build solid relationships. Generate top quality results by demonstrating superior product knowledge and integrity. Equally skilled at budgeting and financial management.
• Motivating - Dedicated, ambitious, goal-oriented self-starter. Strong "closer" with emphasis on strategic, solutions selling to major account markets, including established firms and small start-ups. Persuasive negotiator. Consistently achieve/surpass established sales goals. Lead by example.
• Skills - Technology savvy. Proficient in numerous computer applications. Microsoft Sales Specialist.


• e-Learning Summit; e-Lectrify to Learn, 2001
• Total Quality Management
• Certified Microsoft Sales Specialist (MSS), 1998
• Mission of Excellence, Rollins University, 1996
• Finding the Technology Buyer, 1998
• Quality I and II
• Quality at Work
• A Guide to the Tools and Processes


• Gold Club Member, 2000
• Rolex Elimination Derby #1 Sales Manager, 1988
• Million Dollar Round Table, 1999, 2000
• National Sales Manager of the Year, 1986, 1987
• Winner, Spring Madness Sprint Challenge, 1997
• Manager of the Month, 1981
• General Manager of the Quarter (Q1, Q2), 1994
• Salesperson of the Month (3 consecutive months), 1980
• Sales Manager of the Quarter, Q3, 1993
• President's Club (recurrent member)


Quality Tech Services, Inc, Baltimore, Maryland
2002 - Present
• Manage college partners in Florida and develop enterprise relationships with corporate clients. Collaborated with college partner in securing $3 million grant.
• Closed $500K in business during first 90 days.
• Won bid to implement Microsoft MCSE program at Magnet High School for 11th and 12th grade students. Coordinated training plan and trained test administrator. Students achieved an unprecedented 77% pass rate after one semester.

Production Point International, Orlando, Florida
1997 - 2002
• Deliver Technology Learning Solutions and Workforce Performance Improvement Strategies for software, network OS and business skills development to targeted customer base.
• Profitably direct account management programs for key customers in South Florida. Built account base from ground floor to over $1 million in revenue within 2 years. Increased customer satisfaction ratings with implementation of account management and retention strategies.
• Consistently maintain highest GM and lowest discount percentage in region.
• Gold Club Member 2000; consistently in top 10% in National Sales Ranking.

Professional Business Systems, Pompano Beach, FL
1996 - 1997
• Sold digital imaging and reproduction software and hardware. Generated $500K in new gross revenue within first 12 months with $112K gross profit.

Barton Protective Services, Atlanta, Georgia
1992 - 1996
Tampa, Florida
1995 - 1996
Lanham, Maryland
1993 - 1995
Springfield, Virginia
1992 - 1993
• Within one year turned around Tampa branch from 60% of sales and profit plan to 100% of sales and profit plan in Q1 1996.
• Managed first office to exceed $100K/month in sales in first year, March 1994.
• Achieved 117% Profit Plan, 1994. Recognized as #1 in company; President's Club 1994.
• Managed and motivated team members to achieve National Sales Champion, 1992, 1993, and #2 Rookie, 1993.

Production Resource Group, Greenwich, Connecticut
1989 - 1992
• Oversaw sales and distribution of consumer products; provided management, marketing and sales consulting in US and internationally.
• Generated $500K in wholesale first year sales for Environmental Products Division. Developed 350+ new distributors through December 1990. Produced $150K annual revenue in Telecom Division in first six months.

ADT Security Systems, Greenwich, Connecticut
1982 - 1989
• Built sales force, increased major accounts, spearheaded customer growth, and developed sales branches as profit centers in Westchester County, NY and Fairfield County, CT. Grew office from 9 employees and less than $500K in annual sales to 60+ employees and $2.5 million in sales.
• Hired and trained salespeople who achieved National Sales Status in several divisions:
• Residential (1986, 1987, 1988), Commercial (1988), and Rookie (1985, 1987).

Copy Systems, Inc, Glastonbury, Connecticut
1980 - 1982
• Increased territory production by 30% within one year. Ranked 2nd of 14 managers in average sales per man (1981) and 3rd of 14 managers in total sales ($1.1 million).


Northeastern University, Boston, Massachusetts
Business Administration, Minor: New Venture Management

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - - - 724-342-0100 - 1-888-526-3267

Senior Counsel Environmental

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Litigation Attorney with over 20 years of experience in environmental law. Actively involved in providing legal advice, as well as developing creative approaches and solutions to environmental management issues. Background includes 3+ years with the EPA, with responsibility for litigation support on policy and legal issues with national significance.


Principal, 1999 - Present
Manage a software development company that provides small businesses with environmental auditing products to determine compliance with federal, state, and local laws and regulations. Secondary responsibility for providing legal and technical environmental consulting support.
· Started this company, including the development of products and services.

Senior Counsel, Environmental, 1993 - 1999
Represented this diversified manufacturing corporation with over $4 billion in annual revenues. Provided legal advice on domestic and international environmental issues to senior vice president, environmental affairs department and divisions. Served as a specialist in Clean Air Act Amendments and as counsel on all water compliance issues.
· Revamped and developed policies, and created an environmental management system.
· Participated in performing on-site audits at manufacturing facilities in the U.S., South America, and Mexico.
· Negotiated environmental terms in more than 20 divestitures and acquisitions.
· Managed enforcement matters for over 100 hazardous waste sites and cases.

Office of Regional Counsel , 1992 - 1993
Managed all operations of a section within the Solid Waste and Emergency Response Branch. Briefed regional administrator on policy and legal issues.

Office of Enforcement , 1991 - 1992
Provided litigation support within the Superfund Division, with an emphasis on national policy and legal issues, including small party allocations and statutory interface with Clean Water Act.

Office of Regional Counsel, 1990 - 1991
Conducted administrative litigation for actions brought under CERCLA and RCRA.

1987 - 1990
Managed third-party litigation for hazardous waste sites.
· Participated in PRP groups and small party settlement steering committees, monitoring outside counsel representation at over 40 other sites

1985 - 1987
Provided support and management for contract litigation. Served as lead attorney for general corporate affairs of gas marketing holding company's 20+ subsidiaries.

1981 - 1985
Practiced commercial, medical malpractice, and product liability defense litigation. Served as lead attorney for bench trials, and second chair for lengthy medical defense trial with a defense verdict. Drafted and argued over 30 motions. Performed over 20 depositions, including expert witness testimony.


State Bar of Texas, Environmental Section
American Bar Association, SONREEL
American Corporate Counsel Association
Houston Bar Association


Spanish and French


Law Review

Bachelor of Arts, Psychology
Graduated in top 25% of class.

PRWRA Sandy Hild - The Résumé Doctor - - -

Senior Executive

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

High-Growth …. Start-Ups …. Turnaround Situations

Over 30 years of senior-level management and consulting experience within high-growth technology and manufacturing organizations, large corporations and small businesses. Results-oriented with a strong technical background and highly effective strategic management and operations expertise. Developed and managed operations/programs within budget while improving profitability.

Strategic vision and customer-focus with a sense for market opportunities and the ability to successfully identify problems, develop solutions, and implement best practices and process improvements throughout organization – prepared/executed long-range business plans for $3.5 million to over $30 million in annual sales. A common-sense leader who develops highly competent, well-functioning teams, and ensures a productive business organization. Demonstrated ability to rapidly learn and understand key performance drivers and deliver results within market-driven timelines.

Core competencies/areas of expertise include:
· Strategic and Tactical Business Planning
· Profit Improvements and Revenue Gains
· Budgeting, Planning, and Forecasting
· Product/Process Design and Development
· Market and Product Development Research
· Manufacturing Processes and Controls
· Commercial and Government Bidding, RFP’s, and Contract Negotiations
· Full Lifecycle Project and Program Management
· Sales Engineering and Solution Selling
· Customer Relationship Development


1996 to Present
Privately held developer of Computerized Maintenance Management Software (CMMS) and Enterprise Asset Management (EAM) that provides ProTeus® solutions to facilities and manufacturing operations worldwide. Clients range from single users to large, multi-site operations with full-featured enterprise solutions
Directed a team of six software engineers and project managers accountable for product design/development, functionality, research, and technical support. Managed an annual capital and operating budget of $425,000. Position is a principal and reports to the CEO.
· Facilitated triple-digit revenue growth from 1996 through 2002 ($800,000 to $1.8 million). Researched, analyzed, and resolved major issues relative to product development, facilities, and personnel.
· Led continuous improvement efforts to develop interfaces in support of multiple databases, systems, and technologies including Oracle, MS SQL, Delphi, and JCI Metasys. Most recently managed the development and implementation of a thin-client, ASP-hosted solution to capture web-based market opportunities.
· Assumed additional responsibility for maintenance of corporate IT resources; currently maintain 44 personal computers and 14 product-testing servers.

1990 to 1996
Provided contracted product/market development research, technology consulting, and turn-key technical writing/publication for OEM clients and users including Snap-On Tools, Kohler Company, Sloan Valve Company, and Paper Machinery Corporation. Managed a staff of 28 employees.

1984 to 1989
Designer and manufacturer of aircraft instrumentation and avionics. A division of AAR Corporation (NYSE: AIR), one of the largest aviation aftermarket support companies in the world.
Originally hired by AAR Corporation to direct sales and service marketing activities. Because of technical knowledge/experience, assumed additional responsibility of correcting Aeronetics’ delinquent gyroscopic device project. Three months later, promoted to turnaround the Aeronetics Division. Directed a team of 68 production, engineering, sales, and support personnel.
· Developed a growth and recovery plan incorporating significant improvements in producibility, serviceability, quality, and performance. Brought division from a negative 15% ROS to near break-even in six months. Grew sales from $1.8 million to $3.8 million.
· Supervised overdue gyroscopic design project to satisfy $6.5 million in government contracts.

BENDIX CORPORATION – Fort Lauderdale, Florida
1968 to 1983
Designer and manufacturer of aircraft instrumentation and avionics for $35 million general aviation division. Currently, Bendix/King a division of Honeywell International Incorporated (NYSE:HON).
Spearheaded new product definitions, justifications, and financials for flight control, communication, and navigation products. Prepared and presented major proposals of advanced programs with OEMs. Coordinated design elements with engineering to ensure consideration of marketing inputs. Rolled out new products incorporating trade-show marketing, sales training, dealer training, and OEM presentations. As Manager of Technical Marketing, supervised two Product Managers.
· Developed design-control specifications for over 30 product lines.
· Designed and delivered product/sales training programs for over 200 discrete products.
· Administered sales programs for over 300 dealers to include proposals and special promotions.
· Developed advertising, promotion, and public-relations programs.

Prepared and maintained the General Aviation portion of the corporate financial plan – coordinated sales forecasts and market research. Prepared and distributed price lists, catalogs, brochures, and promotional material.

INVENTORY PLANNER (1968 to 1972)
Conducted inventory planning and production scheduling for 200 off-the-shelf catalog and special-order products. Prepared annual sales forecasts and quarterly reviews/updates.


(Earned 62 Credits)
Miami-Dade Junior College and Broward Community College

Michele J. Haffner - -

Senior Level Professional Non Profit

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Senior Level Professional with 18 years experience in education, with 4 years in a leadership role as a department chairman. Previously, a district executive for a nonprofit organization with responsibility for public relations, training, recruitment, budget development, and overall operations management. Earned a master's degree in mid-management.


• Write and develop complete reports, course curriculum, grants, and correspondence.
• Manage public relations efforts.
• Develop budgets, control expenses, and raise funds.
• Manage overall operations and individual projects.
• Conduct feasibility studies to determine if processes will benefit operations.
• Investigate and resolve problems within operations and personnel.
• Develop and implement polices, procedures, practices, and action plans.
• Analyze data and operations to improve efficiency and reduce duplication of efforts.
• Recruit, hire, and train personnel, and develop training materials.
• Conduct staff development training to improve operations using various learning styles.
• Plan, develop, and implement employee programs and activities to motivate personnel, enhance morale, and retain valuable employees.
• Develop a team management environment where staff suggestions are an integral part of the decision making process, while creating an atmosphere of respected business partnerships.
• Serve as a liaison with upper management.
• Ensure compliance to rules, regulations, and procedures.


Public School, Alvin, Texas
1983 - Present
• Served as President of the District Communication Committee for one year and member of this group for 15 years with the mandate of resolving problems within the district.
• Participated on the District Benefits Committee for 12 years and made decisions regarding the faculty's medical and dental insurance benefits.
• Wrote a grant that will allow for an upgrade of laboratory equipment and ordering of new materials.

Public School, Alvin, Texas
1998 - Present
Chairman of the Science Department
Manage all operations of the science department, and serve as an advisor and leader of 17 faculty members within this department. Maintain responsibility for budget management, curriculum implementation, and faculty in-service training.
• Create science and math curriculum for the entire district with one other instructor.
• Participate on the Science Council, meeting bimonthly with all other science department chairmen.
- Aligned text and designed testing instruments for a textbook company.
- Devised district policy related to homework and grading criteria.

Public School, Alvin, Texas
1983 - 1998
Master Level Teacher / Instructor
Directed the activities of two fifth grade classrooms and provided instruction in math, science, health, and social studies. Previously taught sixth graders for 13 years.
• Students achieved a 94% pass rate for TAAS results, a 34% to 39% improvement.
• Received Master Level status based on appraisal system in 1990.


Volunteer Group, New Orleans, Louisiana
1994 - Present
Provide leadership and structure, while coordinating and directing all activities for one of six volunteer districts in New Orleans, with the support of 300 leaders and nine district committee members.
• Attained a 60% increase in funds raised over previous year, the largest amount in the district's history.
• Launched train-the-trainer workshops to implement leadership in each district.
• Piloted an experimental program.
• Wrote a monthly column in an area newsletter, and spoke before numerous community and civic clubs.


Master of Science in Mid-Management

Bachelor of Arts in Teaching

Training: Instructional Leadership Training

National Executive Institute (management, budgetary issues, policies and procedures, and fundraising)
Professional Development and Appraisal System
Texas Teacher Appraisal System
Professional Mid-Management Administrator
Professional Texas Teacher Certification


Microsoft Windows 98, Microsoft Office (Word, Excel, and PowerPoint), Adobe Photo Deluxe, and WordPerfect.


• Appointed by the Mayor of Alvin
• Reviewed cases relative to employee and council member behavior and/or conduct
• Provided recommendations to the Mayor and City Council

PRWRA Sandy Hild - The Résumé Doctor - - -

Vice President of Finance Technology

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Accomplished senior management professional with over 15 years of financial and project leadership experience in traditional and high-tech sectors. Increased operating cash flow by more than $50 million.


· Strong executive leadership background in controlling, operations and organizational change for public/private firms in numerous sectors. Built and led cross-functional teams.
· Proven financial management skills include reporting, processes, controls, investor relations, cost reduction, IT utilization, successful IPO efforts, SEC compliance and documentation.
· Additional expertise in project management. Experienced planning and directing complex
initiatives. Managed multi-million dollar project budgets to on-time, on-budget conclusion.
· As CFO/VP, increased employee retention and morale, while maintaining national market listing, via stock tender offer and reverse stock split. Substantially reduced cash burn with 50% headcount reduction, while performing M&A due diligence and strategic planning (2002-present).


XX Technology Corporation, City Name, NJ (Nasdaq: XX)
Firm designs, develops and markets advanced integrated circuits and modules for next-generation core, metro-access and enterprise optical networking systems. Int’l offices in Israel, Canada, UK, Italy and China.
Chief Financial Officer and Vice President, Finance (2002-present). Report to CEO.
Plan and direct all accounting, finance, investor relations, corporate IT and human resources.
· Manage and develop staff of 21, with six direct reports. Conduct all earnings calls. Lead communications with investors and analysts. Direct audit committee meetings and handle all financial presentations to outside BOD. Oversee annual shareholder meeting, proxy and annual report.
· Cut expenses $35 million by directing successful restructuring, including company wide headcount reduction, domestic and international facility closures and contract renegotiations.
· Increased decision-making speed and accuracy by setting up bi-weekly “business roundtable” among top leaders nationwide and in Europe. Achieved new focus on critical success factors.
· Bolstered employee loyalty and retention by leading stock tender offer/option re-pricing.
· Senior member of M&A team performing due diligence and evaluating financial models. Play key role in cooperation with top management on potential acquisitions and mergers.

Controller and Treasurer (2000-2002). Served on top management team. Reported to SVP and CFO.
· Managed and developed staff of 13, with eight direct reports. Built world-class international accounting team able to efficiently handle significant business scaling. Helped raise $77 million in June 2001 IPO.
· Controller responsibilities included all accounting, internal and SEC reporting, credit, collections, payroll, international taxes, Oracle financials, risk management, D&O insurance, transfer agent and stock option administration. Treasury included cash management, financing and foreign exchange.
· Installed Oracle financials, implemented internal controls and instituted four-day close. As a result, saved 11 days over prior closing process, for improved decision making and accuracy.
· Significantly increased efficiency and saved transactions fees by implementing Web-based banking and FX system. Maximized investment performance by drafting investment policy and executing strategy.
· Expanded market penetration by opening and administering sales offices in China, UK, Italy and Canada. Also implemented transfer pricing agreements for foreign entities.
· Improved HR efficiency by setting up online stock option, retirement planning and trading system.

ABC Elevator Corporation (ABC), Jonestown, RI
Firm is $XX-million+ subsidiary of XXXX, a publicly traded company focused on manufacturing and installing transportation systems and providing maintenance and parts services.
Project Manager, Customer Financial Services (1998-2000). Reported to CFO and top executive team.
Planned and led high-visibility re-engineering project (18-24 months), charged with maximizing revenue cycle to improve cash flows and working capital metrics across all product lines.
· Project scope included sales process, contract administration, customer service, credit, invoicing, collections, cash application and bad debt.
· In first year, increased operating cash flow more than $50 million, with no borrowing for five months and 20% reduction in receivables exceeding 90 days past due. Also achieved 30% reduction in two of three product line DSOs. Upon departure in 2000, results continued to exceed plan.
· Hand picked as one of four to deliver national leadership programs to high-potential managers.

Corporate Controller/Manager, Accounting and Reporting (1995-1998). Reported to CFO, with responsibility for up to $1 billion in revenue across America.
· Planned and managed all internal and external reporting, month end closing, budgeting, corporate analysis, capital budgeting, accounts payable, expense processing, SAP R3 systems and administration.
· Played key role in implementing SAP R3 CO application in Headquarters and across 50+ offices in North America, successfully integrating with legacy systems (still in use in 2003).
· Developed innovative reporting package, later rolled out to five additional Schindler companies.
· Improved management reporting by reducing financial close to five business days (nearly 90% faster).

AAA America, Philadelphia, PA
AAA America is subsidiary of XXX, leading international supplier of client/server application software.
Corporate Controller (1994-1995). Controlled approximately $600 million in revenue and financial operations of Americas group, with five US regions, and reporting zones in Canada, Mexico and Australia.
· Directed two Senior Financial Analysts and one Tax Manager, with dotted line responsibility for seven Controllers. Helped manage financial decentralization to new structure, including hiring and training.
· Led national sales and use tax compliance project. Developed executive level reporting, highly praised by top management. Chosen for high-visibility team to migrate financial systems from AAA 2.0 to 3.0.

FFF, Inc., Bristol, PA
US operations of Swiss maker and marketer of capital equipment for newspapers and commercial printers.
Controller and Treasurer (1989-1994). Senior Financial Officer, reporting directly to CEO/President.
Managed nearly $60 million in N. American revenue. Oversaw all financial, tax and purchasing operations. As Treasurer, directed risk management, cash and investment portfolio management.
· Saved more than $500,000 in annual state taxes with new corporate structure. Also produced 30% manufacturing cost savings as project leader for outsourcing of machining and assembly operation.

Prior experience at PricewaterhouseCoopers as Senior Auditor (1986-1989). Also served at Pullman-Peabody Co. (1984-1986) as Chief Accountant.


· Leadership Development Program: Center for Management, Columbus, OH (2001).
· Executive Education, Working Capital Management: University of Michigan, Ann Arbor, MI (1999).
· Certified Public Accountant - CPA: State of New York (1989).
· BA: Accounting and Economics, University of Delaware, Dover, DE (1984).


· Software skills: SAP R3 (FI, CO, COPA), Oracle Financials, Concur-XMS, GET PAID.
· Language skills: Functionally fluent in German (reading and speak) after 10-year residency.

Kevin Donlin - -

Vice President of Sales

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Senior level executive with over 20 years of sales and marketing experience in the industrial products and services industry. Demonstrated skills in enhancing corporate creditability, increasing market penetration and generating significant profit in local, national, and international projects for world leading companies. Expertise includes:

• Sales Forecasting
• Analysis of Market and Customer Needs
• Market Penetration, Global Service, and New Product Launches
• Establish Key Partner and Customer Relationships
• Manage Teams to Implement Initiatives
• Increase Revenue by Streamlining Work Processes


Zane Company, Riyadh, Saudi Arabia
1999 - Present
Vice President of Sales
• Responsible for international division with annual revenues in excess of $64 million.
• Supervised equipment sales in multiple industries including: oil, gas, utilities, power, food and beverage, and interface with Royal Palace design business.
• Grew division orders by 20%, increased revenues 40%, profit margins grew 15%.
• Wrote and developed sales training and policies that increased production by 10%.
• Managed sales/marketing teams, increased employee competence by 20%, reduced turn around time from order to delivery by 25%, and enhanced consumer satisfaction levels by 10%.

Doyle and Associates, Charlottesville, VA
1995 - 1999
Director, Sales and Marketing
• Identified, assessed and analyzed markets and customer needs.
• Managed a team of 8 marketing managers with budget responsibilities for $165 million per year.
• Served as key liaison between executive management, sales teams, and business managers in the area of custom design and product development.
• Managed third-party alliances to proliferate new networking technologies.
• Serviced automotive, pharmaceutical, water, utilities and micro-electronic markets.
• Created global marketing strategies for commercial division.
• Wrote and implemented Integrated Manufacturing Seminar.
• Created and implemented trade show presentations.
• Worked with team to establish preferred provider relationships with international vendors.
• Developed and interfaced with three global teams to create web-accessed systems utilizing Lotus Domino/Notes and other data-driven technologies.

FJK Corporation, Seattle, WA
1988 - 1995
Manager of Products, Development, and Commercial Marketing
• Focused energies on market penetration, global service/support, and new product launches.
• Acquired $7.5 million project previously lost to competitor.
• Took initiatives to increase margins by 35%.
• Critical negotiator between engineering, manufacturing, and management to balance workflow, product order fulfillment, inventory control, and vendor relationships.
• Multi-market responsibilities in automotive, food and beverage, and utilities.
• Achieved growth of 15% on $8M in contracts.
• Developed custom design products using Scada, TCP/IP, SY/MAX and Telemecanique TSX PLC.

Helix International, Bloomington, IN
1981 - 1988
Senior Sales Engineer/Motion Control Specialist
• Sold, serviced, and trained customers on programmable logic controllers and motion control systems.
• Managed 11 sales engineers in a three state region.
• Grew motion control sales $0 to $2.5 million per year and PLC business from $2 million to $19.5 million annually.
• Developed key application in transfer lines, material handling, networking, scada, small systems "automation-island" control panels and flexible manufacturing systems.


Indiana University, Bloomington, IN
M.B.A., Industrial Education and Business Management

Purdue University, Bloomington, IN
B.A., Electrical Engineering

PRWRA Ric Lanham - - RL Stevens & Associates -