Resumes by Career: Self Employment

Building Inspector

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Diversified and extensive experience serving the community as a Certified Building Inspector, Professional Firefighter and Paramedic. Strong background in fire-fighting services, vehicular crash-rescue response, fire-prevention training and assistance, facilitating fire-fighting and fire-safety training, controlling and coordinating operations, responding to hazardous material incidents, and assisting in decontamination operations. In-depth paramedic emergency experiences and functioned as Fire Prevention Inspector. Conducted fire prevention inspections of commercial structures in the business district to enforce ordinances regarding Life-Safety code, BOCA code and NFPA regulations. Skilled Certified Home Inspector and experienced with building construction, plumbing and electrical standards, regulatory and compliance codes.

• Certified Building Inspector • Dependable Self-Starter
• Trainer and Instructor • Skilled Arson Investigator
• Good Communicator at all Levels • Problem Solver
• Team Builder and Player • Excellent Interpersonal Skills
• Technically Knowledgeable


CITY OF NAPERVILLE, Naperville, Illinois
1999 - Present
Building Inspector, Community Development Department
• Inspect new and existing structures as well as materials/equipment used during construction for compliance with city and state building codes, mechanical codes and zoning ordinances
• Approve plans and architectural building specifications
• Respond to contractors and property owners questions related to city building codes
• Enforce local and state code; issue code violation citations; testify in court where appropriate
• Prepare monthly reports and documentations of inspections

1991 - 1999
Firefighter / Paramedic
• Respond immediately to fire alarms and emergency situations providing protection to the public and property. Investigated fire-damaged residences and commercial structures to determine cause and prevention
• Visited buildings to study access points and locations of hydrants and identify potential fire hazards
• Undertook public education tasks including demonstrations, first aid, and fire fighting training and lectures
• Trained industrial and volunteer firefighters and provided instruction in evacuation, fire prevention, fire fighting, rescue and use of breathing apparatus, CPR and First Aid. Paramedic Facilitator for the Department
• Enforced fire laws, regulations and policies
• Provided Advanced Life-Support care to sick and injured people

1987 - 1991
Firefighter / Paramedic
Assigned to Addison Fire Department to respond to emergency situations.


Certified Building Inspector • Certified Plans Examiner • Illinois Advisory Committee on Arson Prevention

Certified Illinois State Fire Marshal Fire Investigator • Illinois Hazardous Materials Advisory Board • Illinois

Fire Chiefs' Assn. - Fire Prevention/Tactics & Strategy • University of Illinois - Fire/Arson Investigation

Illinois State Fire Marshal - Rescue Specialist/Structural Collapse Awareness • Firefighter Level III

Fire Officer I • Loyola University - Advanced EMT Training • American Society of Home Inspectors

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - - - (630) 983-8882 - (630) 983-9021 fax

Graphic Designer

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Graphic Designer with 13 years of experience in graphic design and developing web sites.
• Extensive experience in developing for traditional and new media using a mix of traditional design techniques and computer aided techniques.
• Supervised creative path of client projects.
• Highly skilled in HTML/DHTML, JavaScript, and CSS.
• Proven success in web site design including concept development, designing, and coding.
• Accomplished in all aspects of print design.


Zane Design, Portland, OR
2000 - Present
Art Director
Supervised creative direction of numerous projects both internally and externally. Fostered a creative working environment. Worked to inspire user centered design techniques. Established a new set of corporate identity guidelines.
• Instrumental in updating corporate identity, advertising, and web site ensuring a consistent visual signature for all aspects of company branding.
• Acted as a consultant for web design to help facilitate the smooth transition from internal creative process to corporate engineering process.

Web Company, Tacoma, WA
1988 - 2000
Graphic Designer
Developed corporate web sites for start-up and established organizations. Designed logos, presentation folders, brochures, and advertisements. Created online brochures and catalogs.
• Conceptualized and managed wide variety of projects including print and web.
• Aided in shaping of marketing strategies relating to print and web.

Smith Communications, Vancouver, WA
1996 - 1998
Interactive Designer/Creative Director
Designed and adapted graphics for use on web sites. Collaborated with department heads to scope out new GST web site project and deliverables.
• Served a multifaceted role in combining creative savvy and technical foundation to create compelling web site and user interface designs.
• Combined content organizational models, navigation schemes, artwork, and branding to create detailed page layouts and templates.

Hiera, Portland, OR
1995 - 1996
Graphic Designer
Served as designer for the marketing department and consistently met tight deadlines by prioritizing and organizing tasks.
• Assisted and collaborated in the design and implementation of slide show presentations for major sales initiatives and trade shows.
• Played a key role in establishing the use of animation, video, 3D modeling, and interactive presentations as part of our services.

Industrial Savings and Loan, Portland, OR
1993 - 1995
Graphic Designer/Specialist
Served as in-house graphic designer in the forms and printing department. Created electronically distributed forms using JetForm. Designed and produced a variety of ads, brochures, stationary, and other creative projects for local distribution.
• Worked with branch managers, department managers, and other staff to design or modify forms for all branches and departments.
• Established streamlined electronic on-demand forms printing system using a high-speed Xerox printer/copier connected to multiple computers using different operating systems including Mac, PC, and Unix.

The Portland News, Portland, OR
1992 - 1993
Graphic Designer/Typesetter
Managed all aspects of producing a weekly newspaper while meeting a demanding production schedule. Performed activities including setting type, creating graphs, maps, drawings, advertisements, and typographic elements. Acted as backup for various functions of weekly newspaper.
• Managed a variety of in-house documents and promotional materials.
• Rebranded paper from front to back including new masthead, new section headers, new layouts, standardized headlines, standardized classifieds, and story formats.


PC, Mac, UNIX, PageMaker, Quark XPress, Illustrator, FreeHand, CorelDRAW, Photoshop, Ray Dream, Director, Flash, Fontographer, PowerPoint, VB Script/ASP, HTML/DHTML, JavaScript, CSS, SQL, Perl/CGI, cross-platform issues, cross-browser issues.


Mt. Hood Community College, Gresham, OR
Bachelor of Science, Graphic Design

PRWRA Kristen Coria - - Accounting Paradigms

Insurance Agency Owner

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Professional experienced in large volume production, business planning, financial management, growth profit margins, gaining market share, customer service, personnel supervision, and staff development. Strong interpersonal and communication skills supporting a high level of professionalism, integrity, and enthusiasm. Adept at assessing people and responding to their unspoken concerns and personal needs.

• Strong entrepreneurial spirit to manage start-up operations, develop major accounts, initiate cost effective procedures, and expand on customer services to maximize competitive edge. Qualified, efficient professional with demonstrated versatile experience and expertise.
• Consistently in Top 10% in total income/growth, and top producer in market; exceeded quotas and won numerous company awards.
• Generated and expanded business through establishing an excellent reputation with a base of exemplary customer service.
• Skilled in all aspects of operations, personnel development, and customer relations; risk management; full P&L responsibility; budgeting; payroll; advertising.
• Persistent, cooperative team player with a track record of consistently exceeding sales objectives and contributing to company's growth and success. Intensely involved in professional and community organizations/activities/fundraisers.


ACME INSURANCE AGENCY, Clearwater, Florida
1990 - Present
Owned and operated a successful agency specializing in multi-line insurance products. Supervised an administrative in-house staff of two. Maintained full P&L, risk management, payroll, and advertising responsibilities. Realized steady business growth of an average 22% in the past five years.

• Established and developed a successful insurance agency. Territory primarily encompassing western Florida.
• Cultivated and maintained an exemplary network of business associates statewide as a result of extensive interaction and strong communication skills.
• Started in commercial lines--securing 1 out of every 5 prospects. Through hard work, acquired an account base encompassing 1,100 clients; cold called qualified individuals and businesses, built professional relationships, and increased business with satisfied clients and referrals.
• Consistently exceeded annual sales goals and premium objectives. Achieved sales success through an informational, knowledgeable sales approach, and a focus on customer satisfaction, striving to "educate" the consumer, building positive professional relationships through strong interaction skills and sound investment advice.

Significant Accomplishments:
• Repeatedly increased sales and maintained revenue growth each year with an average 22% growth rate; continued to increase agency's business clientele.
• Delivered $500,000 of business within first three years. One of the first agents in Florida selected to open an office versus the usual "kiosk" within local malls.
• Led market repeatedly in First Quarter Promotion and Agent of the Month awards. Consistently qualified for incentive plans and bonus awards for the past ten years.

Industrial Financial Services Group, Sarasota, Florida
1985 - 1990
Sales Representative
Produced leading sales results with a diversified insurance brokerage firm. Marketed a complete line of equity-based products to individuals and groups throughout the Tampa area.

• Successfully marketed and sold a full line of products for the company. Independently managed the entire sales cycle, from initial client consultation, product presentation, pricing and contract negotiation, to the final sales closing.
• Consistently increased sales and maintained profitability each year; met and exceeded all personal and company sales objectives and goals. Achieved top performance in account retention, add-on sales, and growth.
• Conferred with clients and developed proposals and programs to meet their financial needs, goals, and objectives. Developed new clients through referrals and cold calling; and serviced existing accounts.
• Established a strong client base through exceptional market knowledge, sales ability, and client service.
• Conducted training seminars introducing new products and services, educating agents on company's mutual funds, tax shelters, and group health plans.


• Received First Quarter Promotion in Market Award in 1991, 1993, 1994, 1998, and 1999.
• Consistently won Top Agent of the Month in Market Awards for various months from a period 1993-1999.
• During 1998, was awarded Top 5 in Region for Sales in a Product Line.
• In 1998 and 1997, received Summer Promotion Qualifier Award.
• In 1996, secured Top Commercial Insurance Sales Award in Market, Top Agent in Sales in Market, and Spirit of Eagle Award given to select agents for outstanding agency production and practices.
• Honor Ring Winner awarded from a period of 1990 to 1996.
• From 1990-1995, was commended by company with awards such as Agent of the Month (for both Profitability and Sales), 68th Place in Territory for Life Sales (1993), Fall Life Winner in Market for Life Sales (1st Place-1990; 3rd Place-1991), and Summer Promotion Winner (1st Place-1992).
• Interviewed for Company's trade journal in 1996 as a new agent for an industry-related article.


B.S., Business Administration

The American College, Tampa, Florida
CLU, CHFC and CIC Courses


Partner in Education
Paint St. Pete Proud
GRT American Teach-In
Sarasota Chamber of Commerce (1995-2000)
Network Professionals (1996-1999) - Secretary (1997-1999)
Optimist Club, Sarasota - Vice President

PRWRA Kathy Hadley - Kathryn Hadley & Associates - E-mail:

Interior Designer

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Residential, Showroom, and Office Interior Design


• Over six years interior design experience.
• Won Best Decorated Home--Builder's Design Show.
• Redesigned a 30,000 square foot showroom and won Second Place in Display Competition.
• Successful in selling a variety of interior design products by establishing good rapport with clients, determining their needs, and making product recommendations on based on competent knowledge.
• Have established clientele including contractors, businesses, and private individuals.
• Organized, scheduled, and marketed events and shows for automobiles and RVs.
• Decorated campers, trailers, and motor homes for trade shows.


• Expertise in coordinating wall paper, window treatments, floor coverings, tile, accessories, and overall design.
• Highly motivated, resourceful, and can get the job done.
• Excellent customer service and public relations.
• Prompt, reliable, dependable, and willing to learn.
• General office skills including answering multi-line telephone system, copy and facsimile machines, and various office machines.
• Computer literate: experience in Word, Excel, DesignCad, AutoCad, Illustrator, Quark, PhotoShop, Internet, and Email.


Interior Living by Design, Idaho Springs, Idaho
1997 - Present
Designer Trainee
Produce floor plans and designs for homes, offices, and commercial space. Work with clients to determine color schemes, lighting, window treatments, accessories, and wall paper and overall design.

Interior Living by Design, Idaho Springs, Idaho
1996 - 1997
Sold a variety of wall paper, carpet, linoleum, furniture, and accessories. Made office visits and in-home visits to assess customer needs. Placed orders and tracked sales.

Interior Living by Design, Idaho Springs, Idaho
1995 - 1996
Inventory Stocker/Receptionist/Cashier
Answered multi-line phone system, directed calls, balanced cash drawer, and made bank deposits. Regrouped and organized wall paper and accessories to make easier to locate.


Idaho State University, Pocatello, Idaho
Bachelor of Arts, Interior Design

Skyline High School, Idaho Falls, Idaho

PRWRA Camile Carboneau - CC Computer Services - PO Box 50655 - Idaho Falls, Idaho 83405 - URL: -

IT Trainer

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Technically proficient IT specialist and trainer

Three years’ experience improving performance and productivity within tight deadlines. Strengths include:

· Identifying Learner Needs
· Classroom Management
· Public Speaking
· Student Success
· Performance-Based Training
· Team Teaching / Mentoring
· Time Management
· Team Player

Learned Oracle, Visual BASIC, FrontPage, Winrunner and Loadrunner through self-study.


Database and Software
Computer Knowledge

· Oracle
· Windows, DOS
· Microsoft Access
· C, C++
· Data Structures
· Winrunner (testing purposes)
· Pascal
· Digital and Electric CKK
· Loadrunner (testing purposes)
· Visual BASIC
· Microprocessor—8085, 8086


Software Developer
Handled IT projects and training duties simultaneously throughout tenure; assigned to provide technical guidance to Rathna Roy Info Group Pte. Ltd. for three years.
IT Proficiency
Three-month project with Agricultural Product Marketing Center (3e-person group), 2003
· Installed system (system similar to prior teleshopping project) to monitor stocks of agricultural products using Visual Basic and MS Access.
One-year project with Cardinal Communications (4-person group), 2002
· Completed project 2½ months before deadline by delegating workload and putting in extra hours.
· Increased productivity 90%, reducing manual work of 10 people to 1 person, through design and set up of network diagnostic software.
· Performed demonstration and explained requirements of project to teammates; learnt Visual C++ through independent study.
Six-month project on teleshopping (2-person group), 2001
· Played instrumental role developing and implementing client-tailored teleshopping system (using Visual Basic 610 and Oracle) to track billings and stocks.
· Reduced manual work in stock taking by splitting stocks and inventories into 12 categories.
· Won right to execute project by submitting detailed 50-page proposal for review in competition with another group.
Mentoring / Teaching
· Conducted interactive training for 60-70 IT professionals in programming languages, including C++ and Microsoft Access, as volunteer trainer (one out of three people selected from group of nine applicants).
· Identified student needs and implemented "student pairing" to link top performers with weaker students; administered monthly tests to assess standard of students.
· Exceeded minimum passing-rate criteria (for students) 32.1%, 97.14% compared with 65%, retaining position as trainer for 2½ years (trainers assessed every three months).
· Improved grades of particular student 70%, from 4/25 to 21.5/25, in three months by providing extra 30-minute mentoring after class and giving additional assignments.


B.Eng. (Computer Science)—First Class Honors
· Contributed to writing of Graphics Editor software (features including scaling, translating, and freehand, using C++ on DOS) and Text Editor software (features including creating, modifying, and saving / deleting files, using C) in class project.

Pre-University Level (equivalent to 'A' Levels)—Second Class

X Standard (equivalent to 'O' Levels)—Distinction (Top 10% in class)


Fluent in English, Tamil, Hindi, Kannada, and Telugu.

Teo Boon Sin - -

Personal Defense Attorney

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Member, U.S. District Court, Eastern District of Pennsylvania, the Philadelphia Bar, and the Supreme Court of Pennsylvania.


Pennsylvania State University
Juris Doctor

Pennsylvania State University
B.A., Economics


Defender Association of Pittsburgh, Pittsburgh, PA
1999 - Present
Staff Attorney
• Conduct complex litigation in Common Pleas and Municipal Courts.
• Clients included both adults and juveniles, with a background in handling delinquent/dependency, mental health and elderly cases.
• Involvement in all aspects of litigation including preliminary hearings, pre-trial motions, trials, post-trial motions, and sentencing.
• Extensively researched and reviewed both statutory and case law, and utilized strategic planning to formulate defense.
• Counseled and prepared clients and witnesses for court, including interviewing and trial investigation.
• Established priorities and expedited workflow of over 90 cases weekly.
• Met all court deadlines timely and accurately.
• Remained calm in crisis situations and made logical decisions under immense pressure.
• Interrelated with people of all ages and backgrounds, including extensive interaction with prosecutors, courtroom staff, judges, and judge's staff.

Court of Pleas, Chicago, IL
1998 - 1999
Law Clerk / Student Law Clerk
• Assisted in preparing criminal judicial opinions.
• Wrote memoranda related to PCRA petitions, omnibus pre-trial motions and post-sentence motions, and other orders of the court.
• Conducted legal research and analysis on state and federal statutory and case law.
• Managed outstanding motions list. Filed court reports -- First-Degree Murder forms and Pa.R.J.A. 703 reports with the Administrative Office of the Pennsylvania Courts (AOPC).
• Monitored and minimized courtroom downtime. Assisted in preparing civil judicial opinions and disposed of outstanding civil cases remaining on the docket, including civil settlement conferences.

Citizens Criminal Defense Fund, Chicago, IL
1997 - 1998
• Oversaw three misdemeanor cases in conjunction with law school clinical program.
• Contacted and interviewed bailed and incarcerated clients.
• Conducted preliminary field investigations.
• Researched and prepared for preliminary hearings and summary trials, and negotiating pleas.

Court of Pleas, Pittsburgh, PA
1996 - 1997
Performed research on various legal issues pertaining to family law (civil and criminal). Prepared legal briefs and other paperwork. Observed and assisted in the courtroom.

The Law Offices of Branston Hicks, Pittsburgh, PA
1995 - 1996
Close interaction with this solo practitioner. Performed research on employment law which entailed sexual, racial, and national origin discrimination, and sexual harassment. Prepared complaints for federal district court suits. Wrote legal memoranda.

PRWRA Barbaraanne Breithaupt - Barbaraanne's Lasting Impressions - Philadelphia, PA 19114-3522 -

Personal Injury Lawyer

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Attorney with five years experience in legal research and analysis, trial preparation, use of source materials to access information, preparing detailed legal written materials, negotiating settlements, conducting discovery, attending depositions, and coordination with clients, staff, partners, opposing counsel, physicians, judges, and various government entities.


• Well-developed communication and writing skills demonstrated through preparation of briefs, memos, motions, and complaints, public speaking skills, and the ability to interact with individuals from all backgrounds.
• Noted by senior management, staff, community members, and clients for detail-oriented case management skills, ability to prioritize tasks to accomplish maximum results, enthusiasm and determination, and ability to solve organizational problems.


SFB, San Francisco, CA
1999 - Present
Associate Attorney
• Serve two partners of a nationally-recognized personal injury firm, with a combined 35 years of legal experience in plaintiff's law covering personal injury, wrongful death, transit injuries, sports, watercraft injuries, financial injuries, products liability, workplace injuries, construction injuries, wrongful termination / harassment, and elder / nursing home abuse.
• Perform client intakes and client interviews to determine case merit and viability, signing employment contracts, retainers, and release forms, reviewing fees and costs, and discussing case strategy with clients.
• Conduct all phases of discovery including preparation of interrogatories, requests for production of documents, attending and assisting in depositions, interviewing witnesses, attending independent medical evaluations with clients, performing site inspections, and assisting in investigations.
• Responsible for preparing, reviewing, and filing various motions and petitions, including motions to compel production of documents; answers to interrogatories; motions to strike; demurs; motions to remand; oppositions to compel, demur, strike, and dismiss; petition to review; oppositions to summary judgment; default judgments; motions to continue; petitions for minor's compromise; and petitions for guardian ad litem.
• Meet and confer with opposing counsel, preparing, filing, and serving complaints, writing letters to clients, insurance adjusters, experts, investigators, physicians and medical facilities, client employers, government entities, courts, and opposing counsel, answering cross-complaints, compromising and negotiating reduction of liens against a client, as well as negotiating and settling cases prior to litigation.
• Assist with a caseload of over 150 cases, ranging from cases involving smaller sums to multi-million dollar awards. Given extensive latitude in assessment and strategic decision-making in most aspects of case management due to increased knowledge of plaintiff's law, as well as authority to settle cases up to $25,000.
• Public relations and firm-related business and social events have provided the opportunity for discussions and interaction with numerous high-profile local and national attorneys, judges, and politicians.

Louisiana Supreme Court, New Orleans, LA
1998 - 1999
Staff Attorney
• Handled a wide range of legal functions and activities, including preparation of writ reports and conducting extensive legal research to assist the Louisiana Supreme Court.

Eastern District of Louisiana, New Orleans, Louisiana
1997 - 1998
Judicial Extern
• Selected as Judicial Extern for the United States District Court, Eastern District of Louisiana. Responsibilities included preparing opinions and responses to motions, analysis of pleadings and motions, and briefing the Judge on docket matters.
• Assisted Magistrate Louis Moore in responding to Habeas Corpus petitions, and attended trials, hearings, and pre-trial conferences. Worked within the office of Federal District Court Judge Ginger Berrigan and assisted in reviewing and analyzing various case files focusing on Pro-Se habeas corpus procedure and merit issues, researching case law, composing memoranda and court orders, and submitting both reports and recommendations to the magistrate judge.

Friends of Legal Aid, San Diego, CA
1996 - 1997
Law Clerk
• Provided pro bono legal services, researched California redevelopment law, verified and reported agency expenditures through state and local agency redevelopment publications and reports, and additional research tasks.


California Western Law Review, San Diego, CA
Juris Doctor, AALS
Academic Honors:
• Editor, California Western Law Review
• Staff Writer, California Western Law Review

University of California at Irvine, Irvine, CA
Bachelor of Arts, Political Science
Academic Honors:
• Graduated cum laude
• Pi Sigma Alpha Political Science Honor Society


• IBM-PC desktop computer systems, Windows 98, Lexis, Westlaw, Microsoft Word, Internet, and E-mail

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 -


Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Top-Producing Sales Professional with 5+ years of fast-track experience in diverse consumer sales environments, including nearly 2 years in management. Able to comprehend and assimilate technical subject matter and convey information in a clear, intelligent manner. Articulate communicator with all levels of associates, management and customers. Academic Credentials: Associate Degree-Business


• Prospecting / Cold-Calling • Customer Needs Assessment
• Telephone Script Writing & Editing • Telemarketing
• Consultative Sales Approach • Appointment Setting
• Sales Leads Verification • Direct Sales
• Microsoft Office, ACT 2000 • Licensed Illinois Real Estate Agent


City & State Realty
2002 - Present
[Local branch of residential and commercial real estate firm.]
Realtor-Buyer Agent
• Hired to generate leads for independent, residential real estate agent (through cold calling and inbound toll-free voice mail service) and to schedule/confirm appointments with agent. Encouraged by agent to study for and secure real estate license, after learning the business so quickly. Strive to develop client base, through continual cold calling, prospecting and networking efforts, and accurately recording prospect information into ACT database. Assist buyers in the purchase of new construction and existing homes. Qualify buyers to determine the type and dollar value of homes they can afford. Write and negotiate real estate contracts and transact earnest money. Coordinate with attorneys, home inspectors, lenders, and title companies, to assure efficient closings. Provide input to agent, regarding marketing strategies.
Key Accomplishments:
• Within 6 months of hire, scheduled 5-7 appointments per week, resulting in 12 home sales for agent, while building a solid pipeline of qualified prospects.
• After receiving real estate license, sold 5 homes in 5 months. On-track for tripling future production.

Multi-State Auto & Home Insurance
1999 - 2001
Telesales Associate
Cold-called extensively to secure qualified leads for 3 senior insurance brokers selling auto and homeowners insurance products. Gathered pertinent information from prospects to offer competitive and accurate quotes. Trained other associates in telesales procedures and telephone techniques.
Key Accomplishments:
• Recognized as of the top telesales associates, after securing 7 qualified leads per month, contributing to all 3 senior brokers achieving quarterly quota for two consecutive years.

Neptune Marketing
1997 - 1998
Telesales division of home improvement contractor, specializing in roofing, sizing, gutters and windows.

Telemarketing Manager
1998 - 1998
Hired, trained, supervised, coached, and evaluated team of 27 telemarketers, obtaining qualified leads for potential home improvement contracts. Administered / operated hardware and software functions for auto-dialer system. Verified and compiled daily lead reports and forwarded to key management, who distributed all leads to the outside sales force.
Key Accomplishments:
• Promoted within 10 months, as the youngest manager (age 18) in company history.
• Authored office policies and procedures for telemarketing staff.
• Re-wrote scripts and rebuttals, which increased the potential for securing leads.
• Boosted staff morale and confidence, through one-on-one associate coaching.

Telemarketing Associate
1997 - 1998
Initiated nationwide sales of roofing, siding, gutters, and windows, utilizing qualified leads list, consisting of homeowners who recently experienced storm damage. Scheduled appointments with homeowners for general contractor to provide estimate for repairs.
Key Accomplishments:
• Ranked among the Top 3 Associates (out of 40) in generating leads per hour.
• Successfully achieved 5/6 leads per hour, compared to shift's average of 2-3.
• Assisted in training new associates in office operations and telephone scripts.
• Recommended for supervisory position after 10 months of

American Research
1995 - 1997
[Branch of nationwide market research firm.]
1996 - 1997

Directed team of interviewers, responsible for contacting qualified leads to complete market research surveys for nationwide accounts, comprised of high-profile and Fortune 500 companies.
Key Accomplishments:
• Promoted within one year, as the youngest supervisor (age 17) in the history of the company.

1995 - 1996
Conducted telephone surveys for market research programs.
Key Accomplishments:
• Designated as #1 Overall Producer out of 30, in obtaining completed surveys.


William E. Smith Junior College
Associate, Business Administration

PRWRA Joellyn Wittenstein-Schwerdlin - A-1 Quality Résumés & Career Services - 1819 Oriole Drive - Elk Grove Village, Illinois 60007 - 847-285-1145 - 847-285-1838 fax - -

Travel Agent Best

Sandra Ryan
29058 Steward Drive, South Easton, DE 19720 / Tel# (309) 555-9933 Email:

Travel Agent


Travel professional with nine years experience providing travel and travel-related services to individuals, groups, families, and businesses. Ability to grow a substantial client base through referrals from satisfied customers. Demonstrated expertise in new product development, personnel administration, and marketing services. Known throughout the region for securing the best values while providing the best service and support.


· Managed all aspects of establishing and successfully operating a small business; prepared and managed budgets, maintained accounts receivables/payables, hired and trained personnel, and implemented sales, marketing, and public relations programs.
· Developed high-growth and highly profitable marketing strategies that contributed to increased sales and revenue.
· Successfully established name recognition by focusing on customer service and support.
· Increased company presence and visibility in an extremely competitive business environment.


2000 - Present
Travel Agent
Managed a group of 8 travel professionals, arranging domestic and international travel services for individuals, and groups. Directed business operations, including budgeting, accounts receivable and accounts payable, contract negotiation, and personnel administration. Maintained compliance with governmental policies and procedures.
· Created and implemented sales and marketing strategies, establishing an extensive client base which contributed to significant sales growth; personally booked between $5,000 to $15,000 worth of business per week.
· Resolved client problems and requests with goal of providing 100% client satisfaction. Conducted firsthand comparative evaluations of worldwide travel markets; gained valuable experience in making accurate and sound recommendations based on clients’ needs.
· Earned valuable repeat and referral business based on excellent customer relations.
· Negotiated agreements with suppliers and vendors that resulted in significant benefits to the company and savings for the customers.
· Analyzed market and re-focused business initiatives in response to market changes.

1996 - 2000
Corporate Travel Agent
Managed full-service arrangements for in-bound guests to Middle Atlantic seaboard convention destinations. Arranged hotel and restaurant reservations, conducted event and meeting planning, and arranged parties and events. Contracted with Sales Managers of hotels, restaurants, tours, boat companies, airlines, and transportation firms serving area from Norfolk, VA, to Philadelphia, PA.
· Designed a 50-point task-planning checklist in order to determine needs, set expectations, and coordinate details for corporate clients.
· Directed a team of graphic designers to produce outstanding special events marketing collateral. Marketing promotions and collateral yielded a 15% increase in sales activity.
· Commended by clients for highly entertaining theme parties and related hospitality events.
· Continually improved client-relation skills, resulting in the ability to provide individual clients with appropriate suggestions and recommendations.

1994 - 1996
Travel Consultant
Arranged business and leisure travel for regular and walk-in customers. Booked and ticketed air, rail, and cruise reservations. Arranged rental cars, accommodations, and specialty tours.
· Developed expertise in group travel to provide quality service to corporate customers.
· Compiled a catalog of convention accommodations in order to offer clients a range of price points.
· Composed “Travel Tips” to provide recommendations for traveling to popular destinations.
· Created and implemented a 10-item questionnaire to quickly determine travel preferences.

1993 - 1994
Administrative Assistant
Provided administrative support for 10-person office, including filing, word processing, supplies inventory, reception, voice mail and e-mail messaging, and appointment scheduling. Developed travel itineraries for business travel and organized travel documents for senior staff.
· Updated filing system by purging obsolete material and color-coding labels for faster retrieval.
· Implemented e-mail lists to inform regular customers of promotional offers.
· Initiated automated scheduling and appointment system to coordinate senior management schedules and to prevent scheduling conflicts of conference rooms.
· Developed templates for regular professional correspondence to improve consistency of corporate communications.


Bachelor of Arts (Business Administration - Hospitality Management), 1993
Dover University, Dover, Delaware


American Society of Travel Agents, Member
Institute of Certified Travel Agents, Member
Professional Convention Management Association, Corporate Member
International Air Transport Association, Member

Travel Counselor

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Efficient and dependable self-starter seeking employment in an organization that values an individual with a solid work history, strong people skills and a high degree of personal integrity.

• Versatile and multi-tasked, with the ability to take on greater levels of responsibility.
• Conscientious and resourceful; maintain positive attitude; effective under pressure.
• A personable team player who relates well with peers, supervisors and customers.
• Recognized for superior service skills and willingness to go the "extra mile."
• Well-organized and detail-minded; excel in problem solving and follow through.


Microsoft Word I and Microsoft Excel I
• On-the-job training in automated airline and centralized reservation systems (Apollo)
• Extensive knowledge and hands-on experience in domestic business-related travel


1986 - 2003
Senior Travel Counselor
Permanent Travel Agent for The Ingalls Corporation
(Earlier clients included Chicago Bank, Amsen Oil, Coty Electric and Natchez Automotive)

Originally hired by Golden Travel which later became Carlton Travel. Maintained initial task of hand delivering airline tickets to client companies in downtown Chicago. Quickly demonstrated a sound understanding of travel business leading to more advanced duties as Travel Agent.

• Worked in a highly-effective manner with a number of corporate clients in planning and coordinating their VIP and domestic travel. Secured airline tickets/reservations and ground transportation. Arranged hotel and theater accommodations.
• Selected to join 12-person team in launch of a new travel office for major downtown client.
• Gained client confidence by focusing on quality service, attention and follow through.
• Received numerous awards and commendations for work performance.


Restaurant Wait Staff

Food Processor

PLAY IT NOW, Las Vegas, NV
Keno Runner

PRWRA Cathleen M. Hunt - Write Works - 4315 North Central Avenue - Chicago, IL 60634 - - - 773.283.6525 - 773.283.6535 fax

Travel Representative

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Strong service skills, coupled with team working abilities ensure excellent customer relations. Superior communication and computer proficiencies. Positive attitude and adaptability to change. Capabilities within:

· MS Office Suite
· Cashier Abilities
· Sabre, Galiléo, Quick-Check
· Conflict / Time Management
· Stock Taking / Ordering
· Supervision / Training
· Opening / Closing Routines
· Sales / Customer Relations

Consummate professional with linguistic abilities in French, English, and Spanish


Travel and Tourism Diploma
College Mérici, Quebec

Tourism Guide – Diploma
College Mérici, Quebec

Human Sciences Diploma
Cégep de lAbitibi-Témiscamingue, Rouyn-Noranda


Voyages Terre et Monde
2002 – 2003
Customer Service Representative (Corporate)
Duties included: organization of corporate and private tours, reservations and sales of tour packages, development of sales routes and accounts, presentations to organizations and companies, client services.

Air Canada
Edmonton, Alberta
Sales Agent
Duties included: registration processes, baggage check-in, computer entries, general information, customer service.

Nicole Miller - -