Resumes by Industry: Administrative and Support Services

Administrative Assistant Best

Jean White
95 Jackson Avenue, Dallas, TX 63453 / Tel# (325) 555-2642 Email: jw325@myisp.com

Administrative Assistant


Eight years experience providing administrative support for educational institutions. Expert in using technology to enhance speed and accuracy of administrative tasks. Demonstrated range of professional communication skills. Earned Associate of Arts degree in Business Administration while working full-time.


· Communications
· 10-Key Calculator
· Office Machines
· Data Entry
· Business Correspondence
· Mail Routing
· Organization
· Community Relations
· MS Word
· MS Excel
· Stocking and Supplies
· Bookkeeping


1999 – Present
Administrative Assistant
Provided wide range of administrative and clerical duties to the Financial Aid Department. Input student financial aid data into national database, calculated student loan totals for reporting purposes, and provided administrative support to student financial aid counselors.
· Designed templates to automate production of award letters and other common correspondence, reducing generation time by 75%.
· Performed timely and highly accurate data entry to ensure fastest turnaround possible for student financial aid applicants.
· Created Excel spreadsheets to summarize financial aid activity for University administrators.
· Answered incoming phone lines to provide details on filing deadlines and application status.
· Developed thorough guidelines for operating office equipment to reduce repair calls and streamline usage.

1996 - 1999
Office Assistant
Performed various clerical and administrative duties for Washington Community College’s English and Psychology Departments, including scheduling appointments and meetings, providing public information on programs, typing, filing, faxing, and answering phones.
· Assisted faculty with grade submissions to ensure timely posting of students’ grades.
· Managed departmental meeting schedules to eliminate conflicts and ensure the availability of all necessary attendees.
· Contacted students to schedule appointments with faculty. Devised a system to manage student contact information and organize messages between students and faculty.
· Volunteered in the department’s facility for severely disabled children by handling emergency situations, taking vitals, and monitoring patient condition at the direction of the professional staff.

1994 - 1996
Reporting directly to principal, opened office, and provided key clerical support for up to 55 staff and +550 students. School and district liaison with parents, students, vendors, and the general public. Acted as a primary information resource, providing referrals, direction, information, and general assistance.
· Managed extensive phone work to facilitate school-wide communication.
· Filtered principal’s mail and incoming calls to prioritize activity and reduce interruptions.
· Achieved 30% discount on purchases by ordering school supplies in bulk three times per year.
· Composed, edited and sent newsletters to inform the community of school needs, projects, and progress.
· Designed and generated reports to assist principal with school management activities: calendars, attendance, lunch verification, student progress reporting, purchase orders, inventory counts, and mailing databases.


Associate of Arts Degree, (Business Administration), 1998
Washington Community College, Houston, Texas

Additional Courses
Microsoft Office for Support Professionals
Basic Bookkeeping with Quicken and QuickBooks
FAFSA Processing
Customer Service Techniques

Administrative Assistant Billing

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


· Broad-based qualifications in administrative, billing and business support functions. Reliable and dedicated. Honor confidential nature of information.
· Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Initiate action and follow through to conclusion of any commitment. Capably learn new skills.
· Exceptional organizational skills; work effectively under pressure and stress. Prioritize workload and multi-task. Conscious of deadlines; possess a good sense of urgency.
· Creative problem-solver. Identify problems/needs and initiate logical, effective solutions. Consider whole problem and focus on real impact of decisions and actions.
· Dynamic communication/interpersonal skills. Interact positively with a wide range of people; readily convey sense of trust.
· Thrive in a team environment as either team player or leader. As group leader, use people skills to build group involvement, increase participation from group and facilitate agreement.
· Computer proficiency on Windows platform includes QuickBooks and MS Office applications (Word, Excel, Outlook).


Tender Care Learning Center – Hermitage, Pennsylvania
2003 – Present
· Work with children ages six weeks to five years. Create and follow structured curriculum.

Collins Construction – Sharpsville, Pennsylvania
1996 – Present
· Perform general office tasks. Courteously answer telephone, take messages, greet customers, place orders for office and construction supplies, create invoices, keep records up-to-date, generate payroll checks, schedule workers and perform basic accounting.

Patty’s Daycare – Sharpsville, Pennsylvania
1999 – 2001
· Operated childcare program for infants through 12-year olds. Created daily program of activities; prepared nutritious lunches. Completed payroll and tax documents.


Graduate, Sharon High School – Sharon, Pennsylvania

Jane Roqueplot - info@janecos.com - http://www.janecos.com

Administrative Assistant Customer Service

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


A Customer Service / Inside Sales position utilizing extensive professional experience.


• Administrative and Data Entry: Transcription (65wpm., 10-key).
• Proofreading Experience: Efficient, accurate, and detail-oriented.
• Strong written and verbal communication skills.
• Computers and Sofltware: Word, WordPerfect, Excel, Lotus 1-2-3, Windows 95.


SFB Training, Inc., Beaver County, PA

Administrative Assistant / Office Manager, 2001 – Present

Assisted clients through an accurate assessment of needs. Performed comprehensive interviewing, training and supervision of staff. Managed advertising, accounts, inventory / purchasing requirements. Handled product orders with attention to detail.

• Quickly attained responsible track record / diligently earn management status.
• Entrusted by senior executives to complete all administrative responsibilities.
• Coordinated complex schedules for training programs, compiled monthly corporate reports.

XYZ Department Store, Rochester, NY

Sales Assistant / Department Manager, 1998 – 2001

Provided photographic and textual researcher for museum exhibits, publications, films. Compiled artifact collection / construct exhibit with regard to space requirements. Composed labels for artifacts on display.

• Practiced safe storage and transport of exhibit items.
• Maintained precise edit logs for film-to-video transfer.
• Completed fundraising proposals, grant and film festival applications.
• Operated color processor / printer for refined photographic development.


University of Pennsylvania, Philadelphia, PA

B.A., Film Studies

• Graduated Summa Cum Laude

• Merit Scholarship (Upper Class)
• CAS Alumni Merit Award (Outstanding Academic Achievement)
• University Scholar / Golden Key National Honor Society
• Dean's ListRelevant Seminars
• Dale Carnegie Course in Effective Speaking and Human Relations
• Dale Carnegie Course in Management Seminar

Jane Roqueplot - JaneCo's Sensible Solutions - Sharon, PA 16146 - info@janecos.com - http://www.janecos.com

Administrative Assistant Education

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Recent college graduate - Summa Cum Laude
• Organized, efficient, and precise with strong communication and liaison skills.
• Skilled in planning and execution of special projects during time-critical environments.
• Decisive and direct, yet flexible in responding to constantly changing assignments.
• Enthusiastic, creative and willing to assume increased responsibility.
• Able to coordinate multiple projects and meet deadlines under pressure.
• Proven ability to adapt quickly to challenges and changing environments.
• Highly skilled at solving customer relations problems.
• Effectively able to communicate with customers, staff and management.
• High initiative with strong self-management skills.


• PC proficiency in MS Office applications, Corel WP, Adobe
• Basic web page design and update
• Basic accounting and finance
• Library / File / Internet research
• Travel planning and coordination
• Collecting and recording statistical and confidential information
• Assembling and organizing bulk mailings and marketing materials


Uniformed Services University, Bethesda, Maryland

Uniformed Services University, Bethesda, Maryland

Uniformed Services University, Bethesda, Maryland


Marywood University
Bachelor of Arts, Communication Arts, Minor: Business
• Graduated Summa Cum Laude
• Member Delta Epsilon Sigma, Catholic College Honor Society
• Mentioned in 2000 Edition of Who's Who in American Colleges and Universities
• George Perry Award for Academic Achievement in Major
• St. Genesius Medal for hours accumulated in practicum

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax

Administrative Assistant Executive

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Accomplished Administrative Manager with over 15 years experience instituting organizational strategies and measures for continuous improvements and efficient business operations. Self-starter who meets project deadlines and requirements while performing multiple tasks within fast-paced environments. Respond rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change, and refocus on new priorities. Thrive as team player and coordinator for special events and programs. Outstanding interpersonal communication skills; quickly establish rapport with patients, physicians, and staff members. Key strengths include:

• Project Control & Management • Administrative Support
• Human Resource Functions • Office Management
• Law & Regulation Compliance • Scheduling & Event Coordination
• Problem Identification & Resolution • Budgeting & Financial Affairs
• Team Building & Leadership • Interpersonal Communications

"... proved to be one of the most conscientious and hard-working associates that I have worked with in many years. Her attention to detail, dedication to her job, and positive attitude helped to make her a leader and an example for her peers and a tremendous asset to our department." Fred Sterling, Risk Operations Manager - Rhapsody, Inc.


2000 - Present
Executive Administrative Assistant
Provide administrative support to CEO, and up to 12 management team and hospital staff members. Scope of responsibility is diverse and includes patient communications, special event coordination, operations management, executive administration, human resources, and regulatory compliance.
• Designed and implemented administrative programs to reduce redundancy, streamline processes and improve daily operations.
• Led internal office training to ensure compliance with all local, state and federal regulatory agencies; extensive knowledge of HIPAA, JCAHO, HCFA laws and regulations.
• Performed and assisted with Human Resource functions; interviewed, recruited and conducted new general employee orientations. Built work teams that consistently exceeded goals for productivity, efficiency and quality.
• Implemented 'Employee Incentive Award' programs designed to promote outstanding work performance, which delivered measurable improvements in employee morale and satisfaction.
• Planned and facilitated broad range of administrative functions including travel arrangements, calendar management, business correspondence and outlining agendas for various functions and meetings.
• Designed and instituted new database system for marketing enabling department to track areas of expertise and work history of specific licensed employees. Ultimately streamlining process of submitting documentation to become certified or provider within network.
• Trained over 12 staff members regarding equipment operations and various processes; developed team members committed to optimal productivity.
• Organized all charitable functions, special events, and on-going employee activities such as Christmas parties and picnics. Managed yearly budget of $6000 and events for 240 employees and 25 physicians; consistently stayed under budget and saved $1000-$2000 annually.
• Served as back-up HR Director, frequently sought out by employees to handle issues and defuse problem situations.

1999 - 2000
Administrative Assistant/ CRS Representative
Provided assistance to customers regarding various issues with accounts; established operational policies and procedures necessary for smooth business operations; developed recognition awards and motivational incentives for employees which enhanced office environment.

Administrative Assistant
Directly reported to President and Vice President; oversaw projects and progression, prepared job costing, reports, materials, and updated files; implemented new forms providing better efficiency and accuracy, clearing 2-month backlog within 3 weeks; accountable for new software installation, set up, and maintenance of user profiles on NT environment; developed key database program for critical $1 million project, streamlining materials process, enhancing efficiency, and ultimately saving costs.

1995 - 1999
Administrative Assistant
Participated in assigning risk assessment to products inventoried, data entry, report updates and analysis, formal and informal research, and manufacturer and vendor correspondence; collaborated with Project Manager during meetings to generate new ideas that would facilitate Y2K project.

1987 - 1995
OS & D Clerk/ Supervisor
Developed and implemented new procedures which reduced claims by 12%; honored with award for completing 'Excellence Training Program' within top 2%.


ITT Technical Institute
A.A.S., Business Technology Administration
Continuing In-Service training courses sponsored by Intermountain Hospital included:

• Access Advanced Techniques
• Speak with Confidence & Clarity
• How to Discipline Employees
• Recruiting for Vacant Positions
• Workmen's Compensation Verification
• Knowledge of FLSA, FMLA & EEOC
• Management Skills for Administrative Assistants
• Coaching & Teambuilding Skills for Managers
• Basic Functions of HR
• Conducting Employee Orientations & Meetings
• JCAHO, HCFA, State & Federal Regulatory Agencies
• Computer/Business Software Applications


Access Microsoft Word PowerPoint Publisher Excel Windows XP Outlook Lotus Organizer Transcription


Member, Executive Women in Sales
Member, Business Professionals of America


Speaker/Volunteer, Suicide Awareness Program
Volunteer, Hope House
Volunteer, United Way

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - http://www.jonescareerspecialties.com - denette@jonescareerspecialties.com - (208) 331-0561 - (208) 361-0122 fax

Administrative Assistant Human Resources

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


An administrative professional recognized for taking a leadership role in support of top management. Uses technical and interpersonal skills to enhance organizational efficiencies and operations.

• Communications • 10-Key Calculator • Office Machine
• Data Entry • Business Correspondence • Mail Routing
• Organization • Community Relations • MS Word
• MS Excel • Volunteer Recruitment • Planning


Computers: Performed data entry, report preparation, business correspondence writing and statistical spreadsheet preparation at Klaussen's Electric.
- Coordinated materials from management to format process manuals, performing lay out, rewriting, proofing and editing as well as developing graphics and manual covers.
- Maintained and updated 11 statistical and graphical reports in MS Excel.

Telecommunications: Provided receptionist / switchboard support (paging system, six incoming lines, 100 internal extensions with AUDIX, multiple TIE lines to four domestic divisions and domestic / overseas toll-free line).
- Greeted and connected customers, business associates and job applicants.

Clerical / Administrative: Performed administrative functions in support of human resources department: paycheck preparation, documenting timesheets, staff schedule development, division newspaper editing and formatting, typing of proposals, presentations, troubleshooting problems for personnel.
- Provided different support functions in other divisions and previous positions including: bookkeeping, supply inventory and routing of domestic and international mail.

Planning and Coordinating: Appointed to School Coordinator for PTO, recruiting volunteers, assisting with problems and planning events / meetings. Provided support and supervision to parents and members.


Acme Resources, Chicago, IL
1999 - Present
Administrative Assistant

Goldman and Frank, Chicago, IL
1997 - 2000

Public School, Chicago, IL
1995 - 1997
Previous Administrative / Clerical positions


Interstate College of Illinois, Chicago, IL
B.A., Public Relations
Cum Laude

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Administrative Assistant Medical

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Many years' experience planning and directing administrative functions to meet time-critical deadlines. Combines dynamic organizational and communication skills with the ability to independently multitask, plan and direct demanding administrative operations and complex schedules. Trusted advisor, liaison and assistant.


• Executive & Board Relations • Regulator Reporting & Communications
• Confidential Correspondence & Data • Special Events & Project Management
• Executive Office Management • Staff Training & Development
• Crisis Communications • Medical Billing Procedures/Terminology
• Critical Problem Analysis/Resolution • Medical Records Management
• Payroll & Accounts Administration • Procedure Development/Refinement


Highland Medical Center, Pleasantville, CA
2001 - Present
Secretary to the Technical Laboratories
Pivotal administrative role at the core of technical laboratory operations. Centralized contact point for all communications, problems and administrative inquiries posed by health professionals, doctors, patients and relatives. Composed staff rosters, filed/archived confidential patient records, managed tapes and statistical information, typed documents and directed inventory control. Coordinated the work schedules of 20 technical staff to assure smooth, effective processes and minimize potential for error.
• Reversed haphazard archiving system. Designed new streamlined archival and collating procedures, and trained/supervised 2 new staff to vastly improve effective storage and retrieval.
• Identified flaws in tracking reports. Established new report checking system that effectively traced report activities including date completed, person dealing with report and dates distributed.

Reed Base Hospital, Pleasantville, CA
1997 - 2001
Health Information Receptionist
High profile, administrative position. Directed administrative operations for the hectic reception area. As the first point of personal and telephone contact for patients, medical practitioners, health care professionals and administrative workers, a fast-paced approach, and adherence to strict clinical protocols for confidentiality and communications were a daily imperative. Met stringent processes and timeliness in overseeing medical records management, admissions, discharges, transfers and theatre bookings.
• Elevated the expertise and skill levels of the administrative team through coaching and development activities; focused on quality, daily operational procedures, Internet and computer program usage.
• Appreciation was expressed by numerous patients and relatives for understanding and compassionate manner when dealing with stressful and problematic situations.

Baker Vinyards, Pleasantville, CA
1995 - 1997
Vineyard Manager
Launched and grew to profitability family vineyard business. Manage complete financial business activities encompassing payroll, cash flows and expenditures, financial reporting and banking. Monitor inventory levels, place purchasing orders for stock replenishment, negotiate best price/best quality with suppliers.
• Identified highly responsive and flexible individuals during recruitment/interview processes, specifically selecting them for customer focus and ability to multitask.
• Conducted in-depth training to orient employees to business philosophy, policy, quality and specific job tasks.

Melissina Winery, Pleasantville, CA
1990 - 1995
Seasonal Worker
Trained comprehensively in establishing young vines, identifying vineyard disease, packaging and quality control. Conducted training to new workers on correct methods to pack and train vines.

Doyle and Associates, Pleasantville, CA
1988 - 1990
Reception, typing, telephone inquiries, filing, daily banking, mail receipt and distribution.

Mark's House of Pizza, Pleasantville, CA
1985 - 1988
Successfully spearheaded the first home delivery service in the district, gaining the competitive advantage. Managed all financial and accounts operations (cash flows, wages, banking and stock control). Boosted customer awareness of products and service through innovative marketing and advertising. Trained and supervised employees.


Certificate of Health Office Procedures & Medical Coding, OTEN-NSW
Advanced First Aid
• Clinical Classification (Coding)
• Mock External Disaster/Emergency Evacuation Training
• QuickBooks
• Medical Terminology 1 & 2
• Microsoft Office
• Fire Training
• First Aid: Introduction, Updates & Fitness
• Occupational Health & Safety Level 1
• Investment Mastery Program (Property Genius), Henry Kay

PRWRA Gayle Howard - Top Margin - gayle@topmarginonline.com

Administrative Professional Military

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


~ With Organizational and Interpersonal Expertise ~

Highly skilled individual with strong leadership and motivational skills that consistently produce positive change. Resourceful and analytical nature results in improved operational efficiency. Adept at making decisions and multi-tasking during fast-paced and stressful situations. Excellent interpersonal skills; interact favourably with others from all cultures and backgrounds. Skilled at maintaining positive relationships while working to resolve problems. Sincere and honest with a high level of personal and professional integrity. Some French speaking capability. Genuine team player. Fast learner, eager to take on new challenges. Strengths include:

• Accounting & Financial Reporting • Production Scheduling
• Workload Prioritization • Contract Administration
• Confidentiality Assurance • Sound Decision Making
• Concurrent Project Management • Business Writing, Letters & Memos
• Budget Co-ordination • Training & Team Leadership


Windows, Word, Access, Excel, PowerPoint, Publisher, QuickBooks, Simply Accounting, Outlook, Internet, Proprietary Engineering / Tasking / Financial Management programs.


1974 - 2001

Edmonton, Alberta
1999 - 2001
Selected to provide administrative, financial and technical expertise for 1,000 deployed personnel from various trades in both overseas and local operations. Trusted with, and accountable for the security and proper filing of top-secret documentation regarding Bosnia and Kosovo operations.

• Directed Base Cost Centre with 200K annual budget. Detail orientation, combined with solid scrutinizing capabilities reconciled a significant number of incorrectly assigned expenditures for Bosnia operations. Rectified discrepancies, resulting in a properly managed / balanced budget.
• Spearheaded the creation of new filing system and status board for the Battalion Commander and Operations Officer. This provided a clearer vision of the battalion's personnel and equipment availability for upcoming operations.
• Interfaced clearly with others. Cited for, "oral and written communications skills that exceeded the standard when co-ordinating personnel tasks with higher and sub-unit headquarters."

Petawawa, Ontario
1995 - 1999
Served as a senior administrative professional in this Canadian Military Engineers office. Oversaw the work performance of three others.

• Trusted to develop and supervise newly formed Standing Offer Agreement (SOA) Cell which enabled the seamless co-ordination of contractual agreements totaling $1.65M for materials purchase to support growing base infrastructure. Identified the need and sourced a consultant to computerize accounts payable and tendering renewals.
• Defined, then drafted Procedural Guidelines to standardize procurement and accounts payable processes. Followed through with extensive and supportive staff training.

Goose Bay, Labrador
1991 - 1995
Sole administrative co-ordinator in this demanding dual role requiring responsibilities in two departments of the Construction and Engineering section. Prepared monthly financial forecasts and managed departmental budget affiliated with special projects and base infrastructure repairs and maintenance. Concurrently supervised 7 professionals in Accounting and 4 in the Works
Control divisions.

• Skill-set recognized by superiors. Selected as Keynote speaker for an audience of 600 Military and Civilian personnel. Presentation Topic: "Cost Cutting to Prevent Base Closure"
• Team leader for the Construction Engineering Redesign Team.
• Assigned chief administrator's role for a $1M Base Hospital renovation project including finances, timekeeping, all project documentation and materials acquisition.


Academy of Learning College, Edmonton, Alberta
• Canadian Forces Tasking Program
• Internal Auditors
• Financial Process Auditing
• Senior Leadership & HR Management
• Harassment, Cultural Awareness & Diversity
• Stress Management
• Personnel Management
• St. Johns Ambulance First Aid / CPR
• (Construction Engineers Management System) Function Manager
• Practices & Principals of Civilian Management
• Financial Management Accounting System: User Level, Accounts Payable, Budgets and Revenue


United Way Canvasser, Parent Council President / Elementary School Volunteer, Secretary - Vimy Fundraising Society and Chair - Social Functions Committee.

PRWRA Audrey Field - Résumé Resources - 6 Andrew Court, Wasaga Beach, Ontario, Canada L0L 2P0 - http://www.ResumeResources.ca - info@resumeresources.ca - 1.877.204.9737

Administrative Support Medical

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Customer Service, Accounting & Data Entry Professional

Offering more than 5 years of experience in medical and non-profit administrative service positions, providing exceptional levels of customer service, performing collection functions, and processing medical claims. Interact easily with people of diverse backgrounds, cultures, and professional levels and possess excellent interpersonal relationship skills. Seeking professional position in health care industry where skills and abilities can be fully utilized and enhanced.

Computer & Technical Skills

IDC-9 & CPT Insurance Coding • Insurance Claims Processing • Patient Collections
Pledge Processing • Accounting Procedures • Billing Processes • Data Entry & Retrieval • Reception

Microsoft Excel, Access, and Word • AS400 • ACRFF • Medical Manager 9.2
Internet Research • E-mail Communications

Professional Experience

Medical Bookkeeper / Billing Specialist
2003 – present
Metro Health Corporation
· Created patient files and entered data, ensuring accuracy and attention to detail.
· Processed collections and insurance claims, including worker’s compensation, auto insurance, private insurance, and Medicare / Medicaid.
· Provided patient information for use by collection agency, physicians, and business manager.
· Efficiently managed telephone and in-person inquiries related to billing, insurance, and general information, and maintained responsibility for incident reports and police and 911 monitoring.

Data Processor / Payroll Auditor
2000 – 2003
United Non-Profits
· Maintained data, authored, and ran donor information queries in AS400 database.
· Utilized 9-system database to provide research and provide answers to customer enquiries.
· Performed audits to distinguish payroll expenses from lump sum payments.

Bookkeeper / Customer Service Representative
1997 – 2000
Andalusia Incorporated
· Proficiently processed Accounts Payable and Accounts Receivable postings, ensuring accuracy of general journal / general ledger entries.
· Liaised with clients to market and advertised specially requested new car parts.
· Prepared memos, documents, and correspondence for distribution, as requested by CEO.
· Interacted with wholesale vendors to negotiate discounts rates for volume purchasing.


Associate of Business Administration w/Accounting Concentration
Kingsborough Community College – 2003

Lea J. Clark - lclark352001@cox.net - http://www.gacareercenter.biz

Administrative Support Production Coordinator

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Dedicated administrative support professional with more than two decades of experience. Adept at working in fast-paced environment demanding strong organizational, leadership and interpersonal skills. Highly trustworthy, ethical and discreet, committed to exceptional customer service and driven by challenges. Confident and poised in interactions with all ages and levels of individuals. Detail-oriented and resourceful in spearheading, organizing and completing projects; able to multitask effectively.

• Customer Relationship Management • Quality and Productivity Improvement
• Team Building and Management • Creating Atmosphere of Enthusiasm
• MS Word and Excel • New Product Materials Coordination
• Travel Itinerary Development • High Volume Schedule Maintenance
• Planning and Implementing Strategies • Written and Verbal Communication


Administrative/Production Coordinator, 1992 - Present
A major marketing services company in metropolitan Detroit: Managed all administrative facets of Communications Department including electronic coordination and scheduling (time sheets, travel) for 120+ professionals, conference/meeting scheduling, mail distribution, production coordination, research and ordering of all office supplies and services and supervision of 70 inter-telephone lines. Coordinated print materials and promotional items for new product special programs. Invited to participate on numerous process improvement committees.

· Member of Internet Advisory Committee offering input/feedback on applications and best ways to increase speed of service.
· Provided key feedback in purchase and implementation of new electronic time keeping system.
· Worked with Creative Director in launch of company-wide educational program to increase personnel morale.

BAKER AND BAKER, INC., Southfield, Michigan
Administrative Assistant/Telephone Systems Manager, 1980 - 1992
An established Detroit-area patent law firm: supervised law library including updating, organizing and maintaining files, provided docket control, researched and ordered all office supplies and services and managed 24-line inter-telephone system.


Kalamazoo College, Kalamazoo, Michigan
B.A., Business


LINCOLN, BEALE & FRANK - Troy, Michigan
HELIX INTERNATIONAL - Farmington Hills, Michigan
SFB - Birmingham, Michigan

PRWRA Jennifer Ayers - Jennifer N. Ayres, Executive Director - Nell Personal Advancement Resources - P.O. Box 2, Clarkston, Michigan 48347 - http://www.nellresources.com - jennifer@nellresources.com

Clerical Position

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Well developed customer service skills • Professional receptionist support skills
• Knowledge of office equipment (copier/fax) • Strong understanding of alphanumeric filing
• Proficient data entry skills • Familiar with Windows 98, Word and Excel


Bradford Mortgage, Baltimore, MD
2001 - Present
Clerical Support
Maintained switchboard operations including professionally answering switchboard, taking messages, and routing calls to the appropriate team member. Provided clerical support, assisting with faxing, filing, and copying projects.

Maryland Turnpike Authority, Baltimore, MD
1999 - 2001
Toll Administrator
Supervised accurate collecting of appropriate toll fees from highway motorist. Provided high quality customer satisfaction when interacting with various highway motorists. Reconciled station drawer against collected toll receipts with no discrepancies. Maintained and changed money machines as required. Dispatched state police when necessary, as well as processed and filed customer complaints and incident reports.

SFB Clothing Co., Baltimore, MD
1997 - 1999
Customer Service Associate
Provided one-on-one customer assistance in the selection and purchase of merchandise that best met the client's needs. Maintained a high-level of customer satisfaction by offering dedicated and personal client care, which resulted in greater sales. Minimized customer complaints by offering expedient, as well as positive, resolutions to client issues. Also, assisted customers via telephone regarding merchandise inquiries and availability. Prepared inventory and stock reports, applied sensors to merchandise to ensure security of products from theft, reconciled register draw and sales receipts, and prepared bank deposits.


Franklin High School, College Park, Maryland
H.S. Diploma, Business Administration
Studied business administration and college preparatory courses.

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Contract Manager Federal Employment

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Candidate Source: External
Veteran Status: 30% Disabled
Citizenship: United States
Federal Status: None
Clearance: TOP SECRET (Active)
Highest Federal Civilian Grade Held: None

Announcement Number: BOR-MP-04-033(DV)
Department of the Interior, Bureau of Reclamation

Detail-oriented, deadline-driven, military trained Senior Supply Procurement Manager with 22 years’ comprehensive, supervisory, expert experience in military and corporate procurement systems.

· Strong communicator at all levels: Conveys expert knowledge of complex governing supply regulations, procedures, and instructions, supply functions, operations, program requirements, and work methods to be easily understood.
· Experienced in budget preparation and execution with knowledge of commonly used budgetary methods, practices, procedures, regulations, policies, and processes.
· Talented trainer, project leader, and team builder: Effectively instill “Quality First” and “Do-the-job-right-the-first-time” attitude. Certified US Navy Master Trainer in Supply Management.
· Auditing experience includes materials inventory management, accounting records, food service, and retail store records.
· Skilled in purchasing equipment and repair parts for corporate and DoD procurement systems.
· Skilled in gathering, assembling, and analyzing factual information from accounting and work reports, inventory and supply data.
· Proficient in data entry, automated supply systems, and office automation software programs, Microsoft Word, Works, and Excel, WordPerfect, Lotus 1-2-3, CorelDraw.


Albert Foods
23 Albert Drive
40 hours / week
Austin, TX 78710
Starting Salary: $48,000
Supervisor: Mr. John Doe: 512-555 1212, May be contacted.
Ending Salary: $35,000
Exercised comprehensive knowledge of supply functions, operations, program requirements, and work methods in oversight of annual purchasing volume of $2.5 million. Purchased all repair parts, equipment, general use consumables, and protective clothing required to support and maintain 12 production lines of various types of pickled products for food processing plant that employed 200 fulltime employees and up to 250 additional seasonal employees.
· Made efficient use of maintenance funds in managing 500 vendors worldwide for development and manufacture of obsolete repair parts and other critical, high-use, high-cost items.
· Performed total vendor administration, including disputes resolution, payment, and formal written correspondence, among other functions.
· Supervised inventory control of approximately 10,000 line items stored. Saved approximately 8% on annual budget.
· Reduced average cost per item 71% through rigorous research.
· Read, interpreted, and applied supply regulations, manuals, catalogs, records, and orders to resolve complex supply problems for plant maintenance requested frequently by other plants.
· First one in company to perform data entry and processing of supply transitions on DataStream MB2 (automated maintenance scheduling and supply system).
· Used various office automation software programs, tools, and techniques, such as Microsoft Word and Excel, DataStream, and MP2 software to produce letters, reports, spreadsheets, databases, and graphs.

US Navy
OCT 1991 to MAY 1995
Fleet Transportation Office
40 hours / week
Pearl Harbor, HI 96860
Supervisor: Mr. John Doe, Phone: 555-555 1212, May be contacted.
Supervised eight enlisted and civilian administrative personnel in analysis and determination of transportation requirements to provide support to pacific fleet units. Exercised expert knowledge of supply functions, operations, program requirements, work methods, governing supply regulations, procedures, and instructions to interpret DoD policy for movement of material worldwide. Routinely read, interpreted, and applied supply regulations, manuals, catalogs, records, and orders to accomplish tasks and resolve complex supply problems as follows:
· Reduced command annual budget of $62,000 by 33% in first year, 30% in second year, and 30% in third year, through expenditure cuts, waste and abuse identification, and administrative efficiencies.
· Coordinated Special Assignment Airlift Missions (SAAMS) for scheduled, rapid reaction and emergency requirements.
· Reviewed transportation channels to ensure air/sea cargo support for Navy requirements. Coordinated training programs for PACFLT units.
· Represented CINCPACFLT at joint service meetings for airlift scheduling, personal property requirements, sealift, and other transportation topics.
· Assisted fleet petroleum officer in developing OPLANS and Joint Operation Planning System, and analysis of inventory level/re-supply schedules for PACFLT activities in Pacific and Indian Oceans, and Southeast Asia operating areas.
· Prepared written instructions to disseminate PACFLT policy on transportation matters.
· Served as fleet transportation systems officer in his absence.

US Navy
JUN 1989 to SEP 1991
Physical Distribution Management School
40 hours / week
Oakland, CA 12345
Supervisor: Capt. James Doe, Phone: 555-555 1212, May be contacted.
Ranked #1 Instructor. Provided formal Instruction in various areas of Physical Distribution Management. Instructed in classroom and at off site locations for military and DoD activities throughout United States and Canada
· Subject areas taught included:
· Warehouse Management; Air Cargo Loading; MILSTAMP procedures;
· Passenger Transportation, including associated governing supply regulations, procedures, and instructions;
· Supply Functions, Operations, Program Requirements, and Work Methods; and
· How to read, interpret, and apply applicable reference material, such as supply regulations, manuals, catalogs, records, and orders.
· Wrote course outlines and presented material to over 3000 students in 3-year period.
· Arranged and coordinated tours to various bay area facilities (both military and civilian), so students could observe hands on application of material being presented.
· Wrote MILSTAMP manual–Military Standard Transportation and Movement Procedures and course for Navy transportation, both still in use today.

US Navy
NOV 1985 to MAY 1989
USS Vreeland (FF 1068)
40 hours / week
FPO San Francisco, 12345
Supervisor: CDR John Doe, 555-555 1212, May be contacted.
Managed department of 23 military personnel for supply, food services, and retail store operations divisions on ship with crew of 130.
· Used expert knowledge of supply functions, operations, program requirements, and work methods in purchasing, inventory control, logistics, and management of supply chain.
· Applied expert knowledge of commonly used budgetary methods, practices, procedures, regulations, policies and processes in preparing and executed ships financial management plan for all ships departments.
· Audited non‑appropriated funds, ordering of ships supply parts, food service requirements, and outfitting of retail store.
· Provided inventory management and proper storage for incoming supplies and acted as purchasing officer to obtain required operational supplies and equipment in remote areas throughout world.


Bachelor of Science Degree, University of Wisconsin—LaCrosse, LaCrosse, WI, Major: Business Administration, Minor: None, 1985, GPA: 3.00.
Certificate, Micro Computer Specialist, (24 semester hours), Northeast Wisconsin Technical, Green Bay, WI, 1995, GPA: 3.80.


Navy Transportation Management School, Dec Jun 1989, Honor Graduate.
Navy Supply Corps School, Mar Oct 1985, Graduated Top 10%


Contracting Officer (Small Purchasing), Apr 1985


Navy Commendation Medal, Apr 2004.
Navy Commendation Medal, Dec 2003
Navy Achievement Medal, Oct 2002
Master Training Specialist, Jan 2001

Nick Marino - CertFedResWriter@stx.rr.com

Data Entry Specialist Best

Edward Manning
934 Beacon Street, Worchester, MA 00142 / Tel# (256) 555-2239 Email: emann@myisp.com


Data entry position utilizing information systems knowledge and technology skills.


Recent information systems graduate with experience in data entry and system analysis. Identified system improvements to reduce cost and increase reliability. Developed summary reports to track activity. Secured databases using latest technology tools.


· Data Entry
· Order Processing
· System Analysis
· Security Analysis
· Form Design
· Customer Service


2001 - Present
Data Entry Specialist
Entered sales, purchasing, and payroll data for a chain of five retail stores. Analyzed data entry systems and prepared recommendations for system-wide improvements. Explored security vulnerabilities in data entry system and procedures.
· Designed standard input form to ensure consistent and complete data entry at each sales site.
· Applied information systems guidelines to identify redundancies and inconsistencies in data processing systems. Recommended consolidations resulted in a savings of $25,000.
· Implemented thorough, regular security scans to track and address potential data risks.

2000 - 2001
Order Entry Clerk
Processed orders received via phone, e-mail, and regular mail. Maintained log of daily orders as well as weekly and monthly totals. Communicated and resolved customer issues.
· Reduced average processing time by 28% using standard protocols for order processing.
· Developed summary reports of order entries to identify activity patterns and sales trends.
· Recorded, organized, and communicated customer feedback to provide management with data for decision making.


Associate of Arts Degree (Management Information Systems), 2000

Executive Administrative Assistant

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


A senior-level Administrative Assistant position.


Lighthouse Technologies, Penbroke, NJ
1997 - 2002
Executive Administrative Assistant
• Provided administrative support to Senior/Managing Director, as well as staff of Directors and other Managers in the LightLab business group.
• Created department budget reports (Microsoft Excel), presentations (Microsoft PowerPoint) and other correspondence (Microsoft Word).
• Managed all accounts payables, including vendor payments (using VendoRiter) and expense vouchers (using VouchRiter).
• Maintained and printed daily itinerary and calendar (using Schedule+), made travel arrangements with Jefferson Travel Agency for Senior Director and staff.
• Served as liaison between Senior Director and staff and screened telephone calls.
• Human resource point of contact for the department. Coordinated new hires for payroll purposes, submitted new job descriptions to human resources for open positions within the department, maintained employee records and time sheets.
• Coordinated special events for internal and off-site functions, including site selection, catering, invitations, special guests and speakers, presentation design and distribution.

Intelligem Healthcare, Roseland, NJ
1995 - 1997
Marketing Services Administrator
• Assisted in the redesigning process for all marketing collateral primarily for HMO and POS employee benefit products.
• Ensured that projects were following preset schedules (Microsoft Project), so that new materials were ready for open enrollment season.
• Worked with outside vendors, including printers, graphic artists and writers to ensure the success of the project.
• Proofread ad copy and blue lines.

Wilford Industries, Stephens, NJ
1990 - 1995
Associate Proposal Administrator
• Responded to Requests for Proposals (RFPs) from various customers including Asia Pacific countries such as India, China, Thailand, Philippines, Indonesia and Taiwan.
• Held meetings with Senior Management to ensure that the projects were in line with business objectives.
• Coordinated inputs from sales, engineering, financing, and technical departments to produce time-sensitive proposals to international clients valued from $10 million to $850 million.
• Continuously implemented and improved departmental processes for ISO 9000 certification for word processing staff and other proposal specialists.
• Supervised and trained new word processing personnel for successful completion of bids and proper documentation. Also trained existing personnel in the use of MS Office products when transitioning from WordPerfect and Lotus.


Empire State University, Saratoga Springs, NY
B.S., Management Information Systems

Katharine Gibbs School, Piscataway, NJ
Diploma, Information Processing


Proficient in the use of Microsoft Word, WordPerfect, Lotus Ami Pro, Microsoft Excel, Lotus 1-2-3, Microsoft PowerPoint, Harvard Graphics, Microsoft Outlook, Microsoft Exchange, Microsoft Mail, Microsoft Access, Lotus Notes, Microsoft Project, Microsoft Internet Explorer, and Netscape Navigator. Also knowledgeable in the use of Corel Draw, Freelance Graphics, Visio, Quattro Pro, Ventura Gold, and Microsoft Works.

PRWRA Dawn Reid - PTI Career Services - P.O. Box - Roselle, NJ 07203 - http://www.mypti.com

Executive Assistant

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Executive assistant with a proven record of success working for the same executive at three separate companies during the past 16 years. Gained subsequent administrative experience during major mergers and acquisitions. Background includes planning and coordinating both business and personal travel, meetings, itineraries, and special projects; serving as a liaison between the executive and his staff; writing and typing correspondence; organizing and processing expense reports; and creating and implementing processes to organize the office, increase efficiency, and save expenses.


1997 - Present
Executive Assistant
Provided executive support to former managing director from Aneon Services in his current role as BBN's president/chief operating officer, responsible for managing 22 subsidiaries across the United States and the United Kingdom for this $2.75 billion international specialty insurance group. Served as liaison between the president and subsidiaries. Interacted with the chairman of the board of directors, executive vice president, presidents of the subsidiaries, legal counsel, director of human resources, vice president of administration, president of the parent company (BF Corporation), and other executive assistants. Coordinated and handled various business and personal projects for the president.

• Participated on the Investor Conference Committee, since its inception in 1999, with personal responsibility for meeting annually with the company's chairman of the board and hotel staff to plan and organize this promotional event with 65 to 70 participants.
• Organized and orchestrated two-day biannual Senior Management Committee meetings with participants from all subsidiaries.
• Developed and maintained an Executive Committee book that tracks first, second, third, and fourth quarter reports, as well as the executive summary files with monthly reports from all subsidiaries.
• Created trip folders that provided the president with tickets, information, and detailed itineraries for business meetings.
• Developed a follow-up folder that assists in tracking responses to the president's inquiries and insures that all projects are handled and questions answered within a reasonable time frame.
• Supported the two-year construction of a custom-built vacation home in New Mexico, serving as liaison with the interior designer, architect, mortgage company, banks, and various subcontractors (this is the fourth homebuilding project).
• Established this position from ground zero, including the filing system.

1994 - 1997
Executive Assistant
Hired into the second largest brokerage firm in the world after Aneon Services purchased Energy Global, Inc. (EG) in 1994. Continued to provide support to the former EG president who became managing director of their natural resources division and Haverhill office. Interacted with the chief executive officer in Chicago, as well as presidents and managing directors in New York, Tulsa, and Dallas.

• Participated in coordinating and handling the growth of this company from approximately 90 to 300 employees.
• Planned and organized overseas trips for members of the Executive Planning Committee.

ENERGY GLOBAL, INC., Haverhill, Texas
1985 - 1994
Executive Assistant
Provided support to assist the president in managing a growth process (with a staff that grew from 20 to 90 employees), as well as a transformation from a specialized offshore drilling contractor service to a diversified natural resources brokerage firm, and tripling revenues.

• Gained extensive experience preparing proposals for presentation to major accounts to secure new business.
• Selected a travel agency to be used exclusively, negotiated corporate rates for hotels in London (saving 43%) and in Houston (saving as much as 34%), negotiated a flat airport transfer fee to and from office to airport, and selected a car service (adopted as well at Aneon and BBN and is still being used today in current position).
• Organized and planned golf tournaments for more than 11 years with up to 60 participants using such facilities as Penbroke, Pine Crest, and Whispering Oaks.


Bachelor of Science in Marketing - 1985
Associate Secretarial Degree - 1982

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com

Executive Assistant Office Manager

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Viking Investments, Springdale, MN
2000 - Present
Executive Assistant / Office Manager
Viking specializes in management of concentrated emerging technology portfolios. Managed and staffed administrative assistants for senior research department.

• Relocated and set up 2 offices in Minneapolis. Found new office space, scheduled decorators and subcontractors, reviewed lease with attorney, etc. Resulted in smooth transition and much improved use of office space.
• Performed administrative functions for CEO/CIO.
• Administered, and analyzed with consulting psychiatrist, proposed-hire personality achievement tests.
• Handled A/R

Capital Growth Management, LLC, Springdale, MN
1999 - 2000
Director of Investor Relations
Reported to Managing Member of $30M private placement technology fund. Handled fund transfers, calculated stock allocations and management fees, communicated updates with investors, coordinated stock distributions, generated and distributed quarterly letters, and addressed all investor inquiries.

• Created accounting systems to track investor investments and fees.
• In conjunction with attorneys and managing member, created legal documents for Capital Growth II Technology Fund. Coordinated Offering memorandum and subscription agreement.
• Orchestrated distribution of stocks.
• Through building of trust and strong customer service skills, created strong relationships with investors.

Lawrence & Lynch, Springdale, MN
1995 - 1999
Project Manager / Property Manager / Real Estate Sales / Office Manager
Managed leasing, contract administration, common area administration and maintenance for multi-use office and residential development company worth $10 million. Scheduled subcontractors, processed change orders, interfaced with clients, prepared all marketing and promotional material and events, coordinated showings, and prepared purchase agreements. Assisted in general accounting functions.

• Directed up to 10 employees and 10 subcontractors for any given project.
• Researched and implemented effective solutions for drainage problems.
• Sold 10-20 homes in 2 years with each home pricing at $400,000 - $500,000. Project sold out before anticipated timeframe. Closed on all town homes by agreed upon dates.
• Increased home costs by 25% through upselling.
• Launched 2 town-home associations.

Clearview Entertainment, Springdale, MN
1991 - 1995
Assistant to CFO/Investor Relations
Performed investor relations and financial tracking duties for corporate office of 20 restaurant management group. Maintained unit level budgeting systems under direction of CFO, coordinated daily store level reporting to executive team, and maintained sales analysis.

• Coordinated press releases with marketing company for IPO and merger with Rada International.
• Maintained investor lists, orchestrated mailings, and fielded investor inquiries.
• Organized all shareholder and annual meetings.
• Provided customer service to patrons of restaurants that enabled restaurants to run more smoothly.


• QuickBooks Pro 200
• Word
• Excel


University of St. Thomas, St. Paul, MN
B.A., Psychology

PRWRA Linda Wunner - ahireimageresume@prodigy.net - Career & Resume Design - Duluth, MN 55811 - linda@successfulresumes.com

Executive Secretary Ceo

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Hardworking, multi-talented and aggressive MBA who develops strong working relationships and consistently exceeds goals. Expertise in Sales, Senior Management, Finance and Operations. Outstanding ability to juggle many tasks yet deliver huge business results. Thrives on the excitement and challenge of the unknown potential of a business. Seeking entrepreneurial opportunity with a small to mid-size company that needs growth and leadership.


1999 - 2000
Formed "The World's Ultimate Online Fishing Resource" with 2 active partners. Needed to take concept and create successful business from the ground up.

• Grew eFishing.com sales from zero to $2.5MM and 34 employees to become the #1 online fishing site. Consistent month-to-month sales growth.
• Positioned company for growth, so that company is currently negotiating several potential mergers and acquisitions.
• Developed content and E-Commerce opportunities for the upscale fisherman in a consumer-friendly, self-contained site.
• Created long-term strategy and wrote 200-page comprehensive business plan with detailed financial statements.
• Identified potential financiers and presented business plan and financing needs.
• Secured $11.6 million in 2 rounds of financing due to persuasive presentation.
• Received over $200,000 in free advertising and free content from over 20 top publications in exchange for publishing their content on eFishing.com.
• Enticed a top editor from within the fishing industry to join eFishing.com.
• Interviewed, hired and trained the majority of the company's 34 employees including graphic design, information technology, editorial, travel, customer service, tournaments, sales, marketing, finance and administrative departments plus the Pro/Tackle shop.
• Identified and signed major fishing celebrities to solidify eFishing.com's brand image. Celebrities acted as spokesmen, provided content and attended trade shows.
• Crafted conceptual layout and functional development of several key website elements, including home page, newsstand, customer service, and travel pages.
• Introduced targeted elements to better appeal to full range of fishing consumers such as Lady Angler and kids departments.
• Analyzed costs and feasibility of hiring contract employee payroll company versus in-house function, and negotiated terms with a full service HR firm.
• Sourced, analyzed and contracted for health, disability, dental, and life insurance benefits. Also evaluated and selected errors and omissions insurance, product liability and general liability for company.
• Handled building and office operations, including leasing/purchase of office space, furniture, computers and phone system. Planned office layout, managed building contractors and coordinated moving of firm into new space.

1997 - 1999
Began career as a Staff Consultant. Began to develop department to sell financial advisory services, and then was lured away in 1993 to Ernst & Young to develop the same type of department. In 1997, was enticed back to KPMG to turnaround company operations in the department.

• Grew practice from <$1 million to over $2.4 million in two years, and to first-ever profitable status. • Found, interviewed, hired and trained staff of 14. Identified advanced degree candidates from schools and competitors. • Completed over 75 major projects including written reports, opinions and/or sworn testimony. 80%-90% of projects were external clients, developed through networking, conducting research, following trends and analyzing trade publications. • Achieved a 20% new business referral rate due to high level of client satisfaction. • Sold MBA, CPA and economists' services to clients - attorneys and company executive/senior management. Ensured that projects were completed in a timely and professional manner to meet clients' needs. • Developed strong relationships with clients due to ability to assess situations quickly, professionally and accurately. • Created detailed proposals for Phase 1, Phase 2, and Phase 3 of projects. Evaluated nationwide staffing for projects, developed costs, conducted review and set timeline for deliverables. • Developed department's budget - sales forecast, overhead, salary, marketing, business development and technology costs. • Chosen to chair the Strategic Initiatives Committee for international consulting division. Conducted meetings to evaluate potential business developmental trends and assigned senior executives to execute. Resulted in several key business initiatives such as fraud and gun litigation. • Conducted interviews in 6 locations that resulted in an employee retention program. Created quarterly process to get input from employees to feed to senior management and improve communication. • Developed and introduced a successful and comprehensive new sales 5 day program to better identify new business opportunities and improve closing ratios. ERNST AND YOUNG LLP 1993 - 1997 DIRECTOR, SENIOR MANAGER OF ECONOMIC & FINANCIAL CONSULTING Joined company with challenge to develop department to sell MBA, CPA and economists' services to clients including attorneys and executive/senior management of companies. • Grew sales from zero to over $1MM. • Recruited, hired and trained staff of 6 advanced degree employees. • Won sales contest as a new hire by a factor of 5. Beat seasoned professionals in selling services. • Established solid reputation and was one of the youngest managers to testify in court as an expert in financial forecasting and business valuation. • Appointed to Management Advisory Group to improve communication process. • Developed intensive 5-day sales class for Senior Management and Managers to polish essential sales skills and learn to uncover opportunities. Other employment included management training and credit analysis at SunTrust Bank and at First Commerce Corporation. EDUCATION, TRAINING & CERTIFICATIONS FLORIDA STATE UNIVERSITY B.S., Accounting THE UNIVERSITY OF TAMPA M.B.A. ASSOCIATION OF CERTIFIED FRAUD EXAMINERS Certified Fraud Examiner TRAINING COURSES Over 25 different Continuing Education courses taken, such as Mergers & Acquisitions, Presentation Skills, Financial Forecasting, Professional Sales and Business Valuation. COMMUNITY ORGANIZATIONS METROPOLITAN YMCA, BOARD OF DIRECTORS Led group that developed successful plan for capital improvements. Raised over $600,000 in capital fund. MUSEUM OF SCIENCE AND INDUSTRY (MOSI), ADVISORY BOARD Served as Chairman of annual fundraising event, "Einstein on Wine," that raised over $175,000. OLDER ADULTS SERVICES (OASIS), BOARD OF DIRECTORS Planned and executed fundraising efforts. Also provided direct assistance and drove elderly members to appointments and shopping. PRWRA Gail Frank - Frankly Speaking - Tampa, FL 33626 - http://www.callfranklyspeaking.com - gailfrank@post.harvard.edu - (813) 926-1353 - (813) 926-1092 fax

Medical Secretary

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


A full-time Secretarial position requiring extensive Clerical and Customer Care abilities


Eleven years combined experience in an intensive office / customer service environment


• Computer Software: Excel / Word / Access / Lotus 1-2-3 / Lotus Word Pro / Medical Manager
• Track Accounts Payable / Receivable balances to ensure accuracy of business finances
• Highly experienced with training, scheduling and supervision of employees
• Schedule tests / appointments for patients
• Conduct daily prescription calls to pharmacies
• Experienced typist / data entry / 10-key calculator operator
• Organize files and records into systems which increase efficiency
• Open and close building for business, ensuring safety of employees and property


• Cordially greet clients on the phone or at front desk; promptly transfer calls to staff
• Entrusted with daily cash and credit transactions / returns
• Diplomatically field customer complaints, relate situation to management for resolution

Medical Secretary

Account Manager

Office Associate

Office Clerk

PNC BANK, Teller
Hermitage, PA



Career Advancement Program

Computer Science Courses

Bank Teller Certificate


Creative Problem-Solver / Optimistic / Outgoing / Enthusiastic

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267

Medical Transcriptionist

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Career opportunity from home and/or healthcare base

"... has superior skills. She would be an asset to any healthcare facility in need of conscientious transcription preparation. Please consider her a strong candidate for such work."
- Diana Baker, M.S., Graduate Counselor, MPP


Experienced in taking authentic physician dictation from all medical specialties, combined with comprehensive self-paced curriculum designed and evaluated by CMTs, physicians and educational experts. Thorough knowledge of medical terminology complemented by a talent for excellent spelling and grammar. Maintain a high degree of accuracy. Proficient in MS Word. Own necessary equipment and reference materials to work from home.


Graduate: Medical Transcription Course, Minor: Final Score: 97%
• Competently transcribe, proofread and edit complex technical and medical reports for a broad range of clinical specialties and departments using machine dictation and word processing equipment. Create permanent patient records documenting patient care and medical treatments/procedures.


Transcription Practicum (240 hours)
General Medicine (160 hours)
• Dermatology
• Neurology
• Ophthalmology
• Cardiology
• Immunology
• Psychiatry
• Pulmonary
• Medicare
• Gastroenterology
• Urology
• OB-GYN & Pediatrics
• Endocrinology

Surgery (48 hours,) Radiology (16 hours,) Pathology (16 hours)
• ...in addition to transcription covering physicians with foreign accents, doctor's office and hospital transcription, research techniques, and medical report formatting (Operative Reports, Chart Notes, Discharge Summaries, etc.)

Medical Terminology
• Medical term formation (3,500+ word parts)
• Prefixes, suffixes, & root words
• Specialty equipment, procedures, medications & tests

Anatomy & Physiology Terms
• Body landmarks and divisions
• Body cavities
• Cells, tissues & organ systems
• Disease processes

English Language
• Punctuation & capitalization
• Medical plurals
• Grammar & editing
• Acronyms and eponyms
• Numbers & symbols


St. Cloud, MN
1998 - Present

Minnesota Workforce Center
1995 - 1996
Job Placement Transcriptionist
• Transcribed documentation of client's job searches. Interacted extensively with job placement counselors.

Clerical Support: Ajax Printing
• Assisted General Manager with proofreading, budgeting, and production of various reports.

1980 - 1998
Accounting Manager
• Managed small office and accounting functions for a progressively growing company: Accounts Receivable, Accounts Payable, Payroll, and Human Resources Insurance & Benefits administration.
• Served on ISO 9000 team to research, document and train on procedures; and later perform audits.

PRWRA Barb Poole - Hire Imaging - 1812 Red Fox Road - St. Cloud, MN 56301 - eink@astound.net - (320) 253-0975 - (320) 253-1790 fax

Office Administrator School

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Office Administrator with 20 years experience in office management.
• Organization / Administration - analytical skills, detail-orientated, multi-tasking.
• Communication - customers, co-workers, managers.
• Customer Care - service to both internal and external customers.
• Problem Solving - resourceful, decisive, and persistent.
• Leadership and Initiative - take a leadership role in improving operations.


• Agenda and Event Coordination • Editing and Proofreading
• Document Creation and Maintenance • Information Resource
• Public Relations • Relationship Building
• Research and Reporting • Mail Distribution
• Purchasing and Inventory • Equipment Maintenance
• Transportation and Security


Public School, Shoreview, MN
1986 - Present

Elementary School
1999 - Present

Intermediate School
1993 - 1999

Middle School
1986 - 1993
• Reported directly to principal. Opened office, and provided key administrative / clerical support for up to 55 staff and +550 students, as well as the community. Transitioned as needed between elementary, middle and intermediate school offices. Balanced the non-official duties of Receptionist with Administrative Assistant role.
• School/district liaison with parents, students, vendors, and the general public. Acted as a primary information resource for providing referrals, direction, information, and general assistance.
• Oversaw the phones: retrieved, transferred and disbursed school-wide phone messages.
• Opened and organized principal's mail; picked up, distributed and delivered incoming/outgoing school mail.
• Ordered school supplies three times per year for teachers, working with individual classroom budgets.
• Composed, edited and sent newsletters and various internal / external communications correspondence/documents.
• Designed, planned, maintained and reported on integrated school management activities: handbooks, calendars, teacher/staff directives, attendance, lunch verification, daily staff bulletins, newsletters, student performance grading/progress reporting, purchase orders, inventory counts, and mailing databases.
• Ran errands, organized physical premises, and orchestrated Open Houses and special projects/events.
• Radioed to buses, acting as parent/driver/teacher liaison. Approved all security/transportation documentation.

PRIOR: Office Assistant for a physician (now retired) in a clinical setting (3 years).


• Office Support: Reported to Superintendent's secretary. Collated/distributed various mailings.
• Classroom Paraprofessional: Coordinated activities, and tutored students in a group setting.
• Volunteer Committee: Grief counseling. Coordinate fundraising/recognition activities.
• Facility Committee. Team collaborator and decision-maker regarding new/existing buildings.


• PC: Microsoft Word, PowerPoint, Access, and Excel. Integrated applications using Skyward, UnitMaker, and PaC, Internet and e-mail savvy.
• General Office Machines: Multi-line phones, copier, fax, calculator, Risograph, P.A., 2-way radio, postage.


• Completed courses at Technical College and Business College
• Ongoing professional development training and workshops through the School District.

PRWRA Barb Poole - Hire Imaging - eink@astound.net

Office Assistant

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Office Assistant and Customer Service specialist with the ability to work unsupervised in any environment. Routinely wears many hats on the job. Strong attention to detail demonstrated by work in customer orders, numbers, research, shipping and receiving, and overall customer service daily. Accustomed to working side-by-side with small business owners. Entrusted with keys to businesses and frequently have worked with matters requiring total confidentiality.


Industrial Machinery Inc., Portland, ME
1998 - Present
Industrial Parts Sales
Position Description
• Open shop in the morning and check for incoming parts orders; research to locate parts and fill orders.
• Work closely with customers, vendors, and suppliers involving sales, quotes, and purchase of parts.
• Invoice customers upon completion of sale, package parts, and ship orders (domestic and internationally).
• Throughout the day, take additional phone orders and process through shipment; handle all mail.
• Record sales, prepare deposits, enter sales and other accounting transactions in the accounting system.
• Process accounts receivable, payable, and produce all accounting reports for bookkeeper.
• Make daily deposits and reconcile checking accounts.
• Perform varied clerical functions, customer service, and administrative assistance.

Position Challenges and Highlights
Hired as office assistant, and learned all aspects of the position while simultaneously installing and configuring the company's first computer. Learned new accounting program and proceeded to perform company's accounting function as well as creating accounting system for company's foreign warehouse. Implemented use of domestic and international shipping software (UPS Worldship and FedX Shipping).

Samantha's Shoe, Portland, ME
1993 - 1998
Position Description
Receptionist / 10-Line Switchboard Operator; manually placed calls for executives in office and sales staff. Saw the company through the transition of the older (less efficient) telephone system to a new one. Served as Payroll Clerk / Figured time cards, calculated piece work, and maintained ledgers. Maintained the leather inventory for the factory; performed varied clerical duties as needed. Greeted and screened visitors to the factory.


Varied extensive on-the-job-training including (but not limited to): multiple computer applications, bookkeeping, payroll, office procedures, telephone handling, business equipment, industry specific sales, research, varied company policies & procedures, shipping & receiving, and medical terminology.

Frye School of Beauty Culture, Portland, ME
Diploma, Cosmetology / Anatomy / Business

Edward Little High School, Auburn, ME
Diploma, General and Business Courses

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. - RLapointe@aol.com

Office Assistant Non Profit

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Office Assistant


§ Exceptional organizational skills; work effectively under pressure and stress. Prioritize workload and multi-task. Conscious of deadlines; possess a good sense of urgency.
§ Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Initiate action and follow through to conclusion of any commitment. Capably learn new skills.
§ Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service and overall bottom line performance.
§ Coordinate shared resource, such as conference rooms and car bookings; maintain break rooms; monitor and procure supplies; and ensure public areas are well presented at all times.


§ Creative problem-solver. Identify problems/needs and initiate logical, effective solutions. Consider whole problem and focus on real impact of decisions and actions.
§ Handle colleague and customer internal/external telephone inquiries; and coordinate internal/external deliveries. Prepare general office correspondence and reports.
§ Develop system to organize and maintain library resources including tracking distribution of daily papers, periodicals, and associated literature.


§ Computer proficiency on Windows platform includes QuickBooks and MS Office applications (Word, Excel, Outlook).
§ Perform general office tasks. Courteously answer telephone, take messages, greet customers, place orders for office and construction supplies, create invoices, keep records up-to-date, schedule workers and perform basic accounting.
§ Organize mail outs and special notices; compile and prepare priority invoices utilizing sophisticated database; author accompanying letter.


Office Assistant
2003 to Present
Second Chance Placement Services, Mayville, CO

Office Work Detail
2000 – 2003
Golden County Correctional Facility, Mountain Heights, CO

Administrative Assistant
1998 – 2000
Sterling Associates, Denver, CO

1997 – 1998
OfficeTemps, Inc., Boulder, CO


Office Management, 18-month correspondence course
2001 – 2003

Lincoln High School, diploma

Office Manager Business Manager

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Clerical or administrative position utilizing extensive experience in organizational administration, advanced office skills, and desire to improve the efficiency and quality of a growing organization.


• Skilled in all aspects of office administration, organization of filing systems, use of electronic office equipment, handling multi-line phone systems, reception, data entry, coordinating with staff, scheduling appointments, banking, and accounts receivable.
• Well-developed communication skills demonstrated through professional verbal and writing abilities, client relations, marketing expertise, customer service skills, training new employees, and the ability to produce in-depth reports and correspondence.
• Consistently noted by managers, customers, and staff for superior job performance and timely completion of all assignments.
• Knowledgeable in computer operations and applications including Windows, Microsoft Word, Excel, Access, PowerPoint, WordPerfect, Internet, E-mail, and basic typing and keyboarding skills.


2000 - Present
Business / Office Manager
• Business Manager: Responsible for overall operations for a busy, successful, family-owned auto detailing and pressure washing business with up to eight full and part-time employees and three locations. Duties included sales and marketing, hiring and training staff, merchandising and building creative displays, creating graphics for signage and coupons, advertising, marketing, and promotional campaigns, negotiating with vendors, customer service, cash management, community relations, P&L accountability, and overall facilities management.
• Office Manager: Office Manager duties consisted of reconciliation and maintenance of daily cash reports, all accounts payable and receivable, cash handling, invoicing and billing, obtaining contracts, coordinating payroll, inventory control and ordering, daily posting of journal entries, bank deposits, inventory control, developing business plans and proposals, and reconciliation of bank statements.

1996 - 2000
Certified Nursing Assistant
• Assisted nursing staff on various units, with duties including prioritizing patient care, monitoring patient status, taking vital signs, patient grooming and bathing, conducting patient / family education and support, and other duties as needed.
• Entered medical data into computer system, maintained confidential records, provided patient care, and assisted with admitting, discharging, and transporting patients.

1994 - 1996
Certified Nursing Assistant
• Assisted the staff of a facility for severely disabled children, from infants to age 21 years. Handled emergency situations, took vitals, monitored patient condition, provided information to patients and families, and other medical duties as assigned.

1992 - 1994
Data Entry / File Clerk
• Selected as Assistant to Director of the Financial Aid Department with a wide range of administrative and clerical duties. Performed alpha sorting of student files, calculated student loan totals for reporting purposes, and provided administrative support to student financial aid counselors.
• Answered incoming phone lines, provided basic financial aid information, created spreadsheets, performed word processing for documents and correspondence, operated automated office equipment, and handled filing, data entry, mail distribution, faxing, typing / word processing, preparing mass mailings, and collating.

1989 - 1992
Sales Associate
• Coordinated daily retail sales of clothing, accessories, gifts, and related merchandise. Provided customer service and assistance in locating and choosing merchandise, assisted with special promotions and sales, served as a motivator for sales crew, and operated a cash register with cash, credit card, exchange, and return transactions. Successfully achieved daily, weekly, and yearly sales quotas.


A.A., Business Administration

Certified Nursing Assistant Certification
Honors: Graduated Valedictorian with #1 Rank in Class

O. PERRY WALKER HIGH SCHOOL, New Orleans, Louisiana
H.S. Diploma
Activities: Distributive Education Clubs of America Member, O.P.W. Dance Team

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 - yww@gs.net

Operations Manager Child Care

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Children's Services Department, County of Branbill, Lairre, Ontario
1988 - Present
Representative for Child Care
• Review all compiled data to determine eligibility of applicants for child care service financial assistance.
• Inspect Day Care Centers requesting Purchase of Service Agreements. Institute supportive measures to ensure operations are in compliance with Day Nurseries Act Legislation.
• Orchestrate workshops, from conception to completion, for in-home providers.
• Clearly explain legislative and regulatory policies to clients and providers, ensuring complete comprehension of all aspects of the service.
• Selected as Training Committee Member for municipal employees for county-wide Social Services Department.
• Top recruiter for sourcing, monitoring and training family home child care providers throughout Branbill County.
• Supervise and train up to 25 family home child care providers.
• Uphold complete confidentiality with all client assessments, reports and written communication.
• Facilitate OSAP application procedures on behalf of young mothers and monitor school attendance.
• Liaise with numerous agencies and institutions (e.g. Adult Learning Centers, schools, banks, OSAP offices, social workers, women's shelters and doctors' offices)

Living Tree Needlecrafts, Toronto, Ontario
1980 - 1988
Team Leader (part time)
• Recruited and trained new employees.
• Planned monthly meetings.
• Attended regular sales and motivational seminars.

Rainbow Nursery School, Larrie, Ontario
1981 - 1983
• Recruited to plan and supervise innovative pre-school and parent-toddler programs.

Illumination Nursery School, St. Anne College, Cornwall, Ontario
1979 - 1980
Teaching Instructor
• Designed and led classroom training for Early Childhood Education students. Assisted in the demonstration school.

Mental Health Associates, Cornwall, Ontario
1977 - 1978
Program Coordinator
• Developed and implemented activity programs within the community to prevent, rehabilitate and educate in the mental health field.
• Spearheaded successful public relations initiatives with community social agencies.


Windows 98, Word, Lotus Notes, e-mail, Internet, database (CCMS 3.3)


Co-Chair for Branbill County 'Christmas Delights Program' supporting Mental Health Larrie
Heart & Stroke Foundation and Cancer Society- fundraising campaign member
Past President of Association for Early Childhood Education in Ontario
Teacher Liaison for Parent Preschool Corporation


• Interpersonal Skills
• Dealing With Difficult People
• Interviewing Techniques
• Life Skills Coach (Core I)
• Life Skills Coach (Core II)
• Crisis Intervention
• Parent-Child Attachment

Early Childhood Education (2 year program) and Arts & Science Program (1 year program)
Sir Sanford Fleming College, Peterborough

PRWRA Audrey Field - Résumé Resources - Wasaga Beach, Ontario, Canada - http://www.resumeresources.ca

Order Administrator

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Skilled Customer Care Representative/Help Desk Administrator with seven years experience diagnosing and resolving technical/customer inquiries. MCSE Certified. Proficient in Windows-based environments, Internet, and MS Office applications. Strong working knowledge of Telecommunications Products and Services. Able to clearly understand problems and find positive solutions through use of troubleshooting, problem solving, teaming and communication skills. Bilingual English/Russian.


Strayer College, Falls Church, VA
1998 - 1999
• Diploma of Enterprise Network Professional
• Install and configure MS DOS 6.22, Windows 95/ 98 and Windows NT 4.0 Server and Workstation
• Create and manage user accounts. Establish security policies for accounts
• Configure user/system-specific settings
• Design and implement single and multiple master NT domain models
• Use Windows NT Diagnostics, Event Viewer, and Server Manager for troubleshooting


Networks Communications, Inc, Herndon, VA
1998 - 2001
Order Administrator
Reviewed all paperwork for new and existing orders to ensure accuracy and completeness
• Created new orders in TBS for voice and data services
• Researched customer's accounts utilizing Telecom Business Solutions Software Version 5.0, Saville Billing System, and Sales On-Line database
• Made changes to existing customer accounts, enforced process flows for Revisions, Expedites, and Cancellations
• Maintained Access database regarding order status to ensure accurate reporting
• Trained and mentored new employees
• Contributed to Siebel-TBS Order Integration Project implemented by Net2000 EAI Team
• Recognized as the Top Producer in Technical Administration Team

SITELFEL Corporation, Herndon, VA
1998 - 1998
Associate Support Engineer
• Provided technical support of HotSync synchronization between Palm personal organizers and desktop PC
• Responded to requests regarding Palm personal organizers hardware/OS software and HotSync conduit data synchronization technology
• Responded to customer calls within designated timeframes

NBC Telecommunications Corporation, Arlington, VA
1996 - 1997
Customer Service Representative
• Provided superior customer care service while maintaining company objectives
• Researched and updated computerized accounts of MCI customers utilizing the OS/2 IBM database


Moscow University, Moscow, Russia
Bachelor of Arts, International Relations

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - Resumes4results.com - Resumewriter@aol.com - 703-444-7835 - 703-444-2005 fax

Personal Assistant

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Personal Assistant • Technical Support • Office Manager

Top producing IT and office management professional with a career reflecting progressive advancement, superior accomplishments, and talent for building/retaining client and team loyalty. Motivated by challenge, and inspired by the power of technology to streamline time-intensive, repetitive tasks. A perfectionist and rapid-fire learner; expertly train people at all levels of understanding—exhibiting high performance standards, patience, and integrity. Acknowledged for capacity to multitask independently, and coordinate demanding administrative operations.

Key Credentials
Ÿ IT Training: Group and Individual Instruction
Ÿ Basic Computer Maintenance
Ÿ Critical Problem Solving
Ÿ Conflict Resolution
Ÿ Technology Desktop Support
Ÿ Confidential Record Keeping
Ÿ Workflow Planning
Ÿ PC Network Installations
Ÿ Website Development & Maintenance
Ÿ PC Inventory Management
Ÿ PC Operations/Data/Back-ups
Ÿ Database Management & Updates
Ÿ Inventory Control
Ÿ Document Management
Ÿ Efficiency Improvements
Ÿ Desktop Publishing
Ÿ PC Installations & Configurations
Ÿ Office Machine Maintenance
Ÿ Mail Merges & Distribution
Ÿ Executive Liaison & Support
Ÿ Itinerary Planning
Ÿ Sales Support
Ÿ Data Entry/Typing
Ÿ Dictaphone Transcriptions
Ÿ Accounts Management

Technology: Office XP Professional (Word, Excel, PowerPoint, Outlook, FrontPage); Microsoft Works; HAMBS2, MS Project, MYOB Accountants Office, Lotus Notes, ClarisWorks, PageMaker, Internet and email.

Business Experience

Personal Assistant to CEO
Position Summary: Travel arrangements, event management, meeting minutes, complaint handling, executive reporting, inbound/outbound correspondence, building security, office maintenance arrangements, document/report/presentation creation, invoice payments, and research. Communications conduit.
Appointed during a period of significant organizational change with the appointment of a new CEO, several seasonal event projects in progress, and work backlogs. Quickly mastered procedures and company practices despite the lack of operational manuals or training.
· Revamped office procedures for streamlined operations. Redesigned internal memos, manuals, and reports; transformed archives to a modern, user-friendly and easy-to-retrieve filing system.
· Assumed control of stalled special event arrangements. Researched protocols and processes and successfully coordinated the staff Christmas function, executive and board luncheons, and formal dinners.
· Identified tardy uniform supplier, 6-months overdue in delivering goods. Established an evaluation committee to cut existing ties with existing supplier, scrutinize alternate vendors, and select new uniform garments and “look.” Initiative saved costs, and boosted staff morale with a fresh new appearance.
· Boosted flagging staff morale by launching a series of activities and fundraisers in collaboration with the social club. Spearheaded merge between company and social club Christmas functions to stretch funds.
· Act as management buffer and CEO’s representative, juggle inbound and outbound communications diplomatically and professionally with management team and staff.
· Proofread and edit all submitted documentation for CEO’s review ensuring all information is both accurate and to a high professional standard.
· Improved customer service levels by logging complete details of enquiry and steps to resolution.
· Relieved other departments’ work overflows by assisting with claim backlog processing, business development activities, proofreading, and more.

YWCA of England & Wales, Oxford UK
IS Support Assistant
Multifaceted technical, training and support role resolving hardware, software, and network configuration issues across the England/Wales region.
Quickly won reputation as the first point of contact for all end-user system issues from providing basic software training to novice users, through to fault identification and resolution of PC breakdowns, dialup and ADSL issues, and preventative maintenance on telecommunications and peripheral hardware from printers and faxes, to photocopiers and telephones.
As the resident “system guru,” professional expertise became a sought-after commodity throughout the organization, prompting travel to regional offices—training staff from company directors to caregivers, computer novices to intermediate end users on the salient points of software and hardware operations; provided step-by-step information on methods to resolve basic system and software issues prior to calling desktop technical support, minimizing the burden on technical support staff, and allowing faster return to productivity for regional personnel.
· Conducted detailed audit organization-wide. Surveyed end users’ understanding of personal computers, software, and network operations, and used findings to construct multi-level training sessions for one-on-one or group instruction.
· Collated technical assistance data that exposed old equipment, machinery, and software incompatibilities as the primary cause of technical support calls. Won management approval to upgrade office equipment, software, and personal computers, alleviating productivity issues for end-users and lessening the burden on internal and technical support.
· Coordinated stock levels, streamlining system to assure greater availability of “in-demand” stock.
· Personally devised and presented seminar to girls aged 11–16 on “Using the Internet” at the “It’s a Girl Thing” conference, YWCA, Leeds. Seminar attracted 80–100 young women, with feedback highly positive on the presentation and content.

Technical Support Specialist
Distinguished from colleagues as the only non-accountancy qualified team member recruited to provide advanced technical support on the company's flagship software product—MYOB's Accountant's Office.
Cited by end users, team members, and management for technical troubleshooting talents in resolving reported application issues including program/user errors, and hardware/software incompatibilities. Evaluated and tested beta software for potential desktop conflicts, and composed help guides/instructions published online.
Volunteered to assume multi-tiered customer service and sales roles, processing new orders, creating client license files, and registering new client details.
· Reshuffled time and resources to juggle technical support calls building to a peak of 2000 daily by end of tax year 2001. Dramatically improved call volumes and customer service responses through rapid issue identification and standardized resolution.
· Reduced team members' “time-on-call” by conducting informal training sessions on product features, standard support questions and fixes, and customer service methods.
· Devised incisive interviewing techniques to drill down to core customer issues, adapting style to communicate at each client's level.

Customer Service Representative, Telephony & Entertainment, South Melbourne
Relocated from Sydney to assume dual front-line customer service and administrative role, resolving customer conflicts/disputes. Acknowledged for efforts in developing a successful customer “win-back” repertoire integrating components of problem ownership, active listening, rapport building, and reasonable compensation offers.
Ÿ Overhauled customer database plagued by inaccurate information and sporadic data update checks. Established general templates and standards to restore order, assure easy access to customer records, and standardize data entry functions.

Systems Administrator, Finance Department, North Sydney
Embarked upon rapid familiarization curve to learn complex SAP integrated system modules, and evolved to offer knowledgeable technical assistance to the support team and business manager. Independently coordinated training for all modules, set user profiles and security levels, and maintained email registers. Over time the role grew in both complexity and accountability, expanding to accommodate the intensive executive support needs of the business manager.
Launched upon a comprehensive revamp of systems and security for privacy protection and system integrity. Redesigned all security forms, established new security measures, and spearheaded new procedure for all forms/user securities and permissions.
· Pioneered innovative online education system for all users, detailing modules, features, help guides, and information on projected maintenance downtimes and upgrades.
· Slashed time spent on training with new hires and dramatically reduced potential for error, by creating a new procedure manual detailing step-by-step procedures for completing routine tasks.

ROYAL PRINCE ALFRED HOSPITAL, Neurology Department, Camperdown NSW
Receptionist/Personal Assistant
Selected for challenging multi-tiered role over several high quality candidates despite no previous experience in the medical sector. Provided top-level executive support to the Professor of Neurology; managed travel plans, personal diary, and shouldered the administrative burden to free time from excessive routine tasks. As the first point of contact for patients, provided an assuring, professional and comforting presence; scheduled and confirmed appointments, recorded payments, and answered general enquiries. Juggled multifaceted administrative tasks, managing supply ordering, transcribing dictated medical records from tapes, and typing correspondence.

Personal Assistant, United International Pictures, Finance Department
Temporary assignment included data entry, multi-line telephone management, and sales support.

Office Administrator, Victorian WorkCover Authority, Investigation Department
Supported major project to prepare a large brief of evidence for court submission.


· Accredited Seller, TAB, 1993–1997
· Clerk, Video Times, 1995–1996
· Volunteer/Youth Worker: Doncaster & Templestowe Youth Services; Bulleen Special School; St Hillary's Anglican Church. (1993–1995)

Education & Training

Bachelor of Arts
Psychology & Computer Systems
Monash University (Deferred)

Additional Training:
Fireworks Customer Service Training Course • Time Management Course • Introduction to HTML • Medical Terminology Program • Youth Ministry Training Seminar
• Summer School of Youth Leadership
Gayle M. Howard -getinterviews@topmargin.com - Top Margin - http://www.topmargin.com

Program Assistant Federal Employment

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234



· Over 20 years of successful, professional experience in a variety of positions.
· Excellent management, supervisory, and assistant skills.
· Highly motivated to succeed, energetic, resourceful, organized, and dependable.
· Results-oriented professional eager for new challenges.
· Excellent communication—written, verbal and listening.
· Self-motivated, disciplined, strong work ethic with a sharp eye for detail.
· Proven track record of meeting and exceeding goals.
· Reputation for being competent, effective, and a productive manager and assistant.
· Work well independently or in a team environment.
· Current SSI Secret Clearance; drug-free employee.
· Working knowledge of Microsoft Windows, Word, Internet, Email, Rapiscan, Perkin Elmerpx2000, Barringer 400b, TermoD.


Supervisor: Jan Jones. 208.000.0000 May contact.
$30,000 annually. 40 hours per week, some overtime.
· Performed pre-board screening of passengers and their carry-on and checked baggage.
· Monitored the flow of passengers through the screening checkpoint to facilitate orderly processing of passengers.
· Implemented security screening procedures in accordance to TSA objectives.
· Screened passengers, baggage and cargo using x-ray and hand wand equipment.
· Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening.

FOOD & BEVERAGE MANAGER. IDAHO FALLS COUNTRY CLUB, 1111 Country Club Drive, Idaho Falls, Idaho
Supervisor: Marv Anderson. 208.000.0000. May Contact.
$33,000 annually. 40-70 hours per week, depending on the season.
· Managed daily operation of restaurant and bar.
· Procured new computer system to increase productivity and revenue.
· Trained new employees on new computer system.
· Coordinated special events including golf tournaments and catered events.
· Ensured member satisfaction.
· Controlled and managed food and beverage inventory; managed finances and budgets.
· Within the first year of employment, increased revenue significantly and employee retention to the highest level in eight years.

RESTAURANT MANAGER. APPLEBEE'S BAR & GRILL, 200 North 400 West, Idaho Falls, Idaho
Supervisor: Amy Jones. 208.000.0000. May Contact.
$29,900 annually. 40-60 hours per week.
· Oversaw daily activities of the restaurant, including new construction of restaurant.
· Hired, trained, scheduled, supervised, terminated and motivated employees.
· Performed bookkeeping duties such as accounts receivable, payable, payroll, and inventory control.
· Provided public relations and marketing; ensured excellent customer service.

Supervisor: Susan Smith. 208.000.0000. May Contact.
$22,000 annually. 40 hours per week.
· Managed daily operations of the restaurant; assisted in opening new restaurant.
· Hired, trained, and scheduled employees; assigned tasks to employees; daily cash control.
· Performed bookkeeping duties including maintaining time and attendance and bi-weekly payroll.
· Provided classroom training to new staff; provided administrative support.
· Researched training information to present to co-workers; ensured quality customer service.

MEDICAL SECRETARY. DRS. SMITH & EDWARDS, 5252 South East Hemmert, Portland, Oregon
Supervisor: Camilla Parker. 000.000.0000. May Contact.
$21,000 annually. 40 hours per week.
· Managed and provided administrative support for three medical offices.
· Made travel arrangements for the doctors; maintained doctor's personal and patient schedules.
· Maintained accurate medical records, ensured confidentiality, billed insurance, ordered supplies and inventory, and filed patient records.

MEDICAL SECRETARY. IDAHO MEDICAL CLINIC, 55 North 500 West, Idaho Falls, Idaho
Supervisor: Deann Stone. 208.000.0000. May Contact.
$17,000 annually. 40 hours per week.
· Answered multiline telephone system, maintained appointment calendar, filed medical records, billed insurance for patients, and assisted physician in patient services.
· Handled and directed incoming correspondence, ensured timely attention to sensitive matters, coordinated and scheduled meetings, received and directed patients,


Continuous company-sponsored training with each employer listed above, including courses such as IT Security Awareness, HAZMAT, Sexual Harassment, Ethics in the Workplace, Conflict Management, Aloha Food and Beverage Computer System.

Skyline High School, Idaho Falls, Idaho. Graduated 1983.


· Spotlight 001-04, Shoe Bombs Briefing. April 2004.
· TSA Online Learning Center Student Training, April 2004.
· Personnel Staffing, Duties and Responsibilities; Opening and Closing the Checkpoint, Screening Equipment, March 2004.
· IT Security Awareness, March 2004.
· Purpose, Definitions and Abbreviations, Photographing, Videotaping and Filming Screening Checkpoints, Threat Image Projection Systems, Safety Requirements, March 2004.
· Interim Policy on Employee Responsibilities and Conduct, March 2004.
· Screening of Accessible Property at the Checkpoint (Physical Search Procedures), Rev. 004, Chapter 11, Screening of Selectees, Screening of Infants, Toddlers, and Young Children, March 2004.
· Excellence in Screen Performance Series, March 2004.
· Screening of Individuals, Screening of Accessible Property at the Checkpoint, March 2004.
· Aircraft Operator Expedited Baggage, Procedures for Checked Baggage Screening with ETD, March 2004.
· Use of ETD Equipment, Checkpoint Operations, February 2004.
· Alarm Resolution, February 2004.
· Explosives Trace Detection (ETD) at the Checkpoint and Physical Bag Search at the Checkpoint, March 2004.
· HHMD/Patdown Procedures Video, February 2004.
· General Policy/Procedure Review, February 2004.
· WTMD, Opening Baggage, Undeveloped Film/Musical Instruments/Medical Equipment, January 2004.
· HHMD, Limited Patdown, Private Screening, Accessible Property, Full Body Patdown, January 2004.
· Hazardous Materials Reference Document for Airport Screener Personnel, January 2004.
· Revised WTMD Second Pass Process, January 2004.
· Screening Persons with Prosthetic Devices, Casts, and Body Braces, January 2004.
· FBI Concealed Weapons, Special Screening, January 2004.
· HAZMAT Reference Document, January 2004.
· Introduction to the 90-Day Training Plan, January 2004.
· Shift Briefing, X-ray of Homeopathic Medicines, January 2004.
· Sensitive Security Information Awareness, November 2003.
· Physical Property Search at the Checkpoint, November 2003.
· Benefits Overview, November 2003.
· Explosives Trace Detection (ETD) at the Checkpoint, November 2003.
· Small Arms Ammunition in Checked Baggage, November 2003.
· Sexual Harassment Training, September 2003.

Camille Carboneau - Camille@ccComputer.com - http://www.SuperiorResumes.com

Project Coordinator

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Administrative Professional with sales, public relations, and event planning experience. Ability to meet challenges, learn quickly and handle large-scale projects. Skilled in providing Senior Management support in international environments.


• Sales and Marketing • Public Relations • Customer Service
• Human Resources • Training and Counseling • Project Coordination
• Purchasing • Meeting / Event Planning • Process Improvement
• Telemarketing • Advertising / Promotions • Collections


Helix International, Greece, Italy and Japan
2000 - Present
Project Coordinator / Consultant

Jaybird Corporation, Tampa, FL
1998 - 2000
Executive Support Professional

The Romanov Agency, Island, FL
1996 - 1998
Public Relations Coordinator

Geo Consultants, Tampa, FL
1994 - 1996
Office Manager / Outside Sales

Meeting, Event and Project Planning
• Implemented and coordinated strategic business objectives in the consolidation of manufacturing sites and the relocation of corporate offices to numerous international locations in Italy, Greece and Japan.
• Coordinated all aspects of special events, dinners and trips for executives.
• Planned all meetings, luncheons and events for Senior Management.

Administrative Support and Supervision
• Supported senior management, performing computer functions, handling mailings, and preparing daily reports.
• Handled billing, accounts receivable and payable, collections, and general ledger accounting.
• Hired, trained, supervised, counseled and reviewed eight staff.

Public Relations, Marketing and Sales
• Planned promotions to recruit guests and corporate business.
• Performed outside sales, business development and telemarketing.
• Implemented direct mail advertising campaigns.
• Interfaced with executives from Europe, Asia and Central America.


• Microsoft Office Software


Broward Community College, Sarasota, FL
B.A., Marketing
Seminars: Management Training, Customer Service and Sales Presentation

PRWRA Laura DeCarlo - A Competitive Edge Career Service - http://www.acompetitiveedge.com - getanedge@aol.com

Receptionist Construction

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly-motivated, solutions-focused professional with extensive experience and an impressive record of achievements within all facets of reception, administrative and customer service management across diverse industries. Combine sound time- and resource-management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service and overall bottom line performance.

• Exceptional interpersonal and communication skills with proficiency to promote confidence and build and maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds.
• Ability to manage multiple tasks without compromise to quality or productivity.
• Sound organizational skills achieving results that surpass company goals and objectives.


• Client Relationship Management • Switchboard / Telephone Answering
• Process & Productivity Improvement • Functions Planning & Management
• Vendor & Supplier Negotiations • Correspondence/Report Authoring
• Diary Management & Scheduling • Executive & Administrative Support


2001 - Present
Receptionist / Administrative Support
Professional representation as first point of contact for this high-profile commercial construction company, implementing initiatives to ensure the smooth functioning of a busy reception area, and efficient operation of an extremely demanding switchboard. Type and distribute highly confidential documentation, correspondence and relevant reports, including site-meeting minutes. Oversee and coordinate incoming/outgoing correspondence upholding internal mail protocols and meeting deadlines. Monitor and procure inventory, office stationery, and kitchen consumables.

Diverse administrative and clerical procedures; prepare subcontractor agreements, cover letters and associated photocopying/dissection into relevant procedures; order and maintain stock of Adco procedural manuals for site foreman including site instruction, site diary, request for information; and multiple photocopying as required. Organize mail outs and special notices; compile and prepare priority invoices utilizing sophisticated database; author accompanying letter.

• Played key administrative role in successful completion of multi-million dollar construction projects.
• Placated irate and concerned customers infusing diplomacy and tact, ensuring clients' needs were responded to appropriately and professionally.
• Exceeded all corporate standards for productivity, administrative and reception management.

1995 - 2001
Receptionist / Telephonist
Distinguished track record within all facets of receptionist/telephonist procedures when interfacing with clients to meet/greet and respond to their needs, while optimizing Perpetual's overall corporate image through professionalism and outstanding customer service. Diary management and appointment scheduling for Financial Consultants; directed client introductions for Senior Consultants involving research and reporting of client's relevant data; and collaborated with Client Relationship Managers and Senior Financial Consultants.

Supported Executive Personal Assistant with word processing, inward/out mail, reconciliation of accounts, and preparation of invoices. Coordinated conference rooms and car bookings; maintained tearooms; monitored and procured supplies; and ensured reception area was well presented at all times.

• Spearheaded development and implementation of benchmarking customer liaison techniques, which secured ongoing accolades from senior executives and clients.
• Empowered relief staff through training, supervision and support in company procedures.
• Skilled operation of a 20-line Meridian 2000 switchboard, implementing outstanding communication skills/telephone techniques; requested to record corporate business message on answering machine and mobiles across the entire company.

1990 - 1994
Corporate / Customer Service Officer
1993 - 1994
Steady promotion demonstrating expertise and professionalism through increasingly responsible positions, becoming fully accountable for the research, planning and implementation of innovative product marketing and promotional initiatives to a diverse corporate client base. Responded to technical enquiries; supported and advised companies providing Payroll Deduction Schemes to H.M.A. clientele on a global level; provided onsite support to businesses; and assisted with general telephone enquiries.

• Enhanced company's corporate image through continual professional representation of H.M.A., while maintaining key alliances with a diverse client base of business customers.
• Provided strategic customer relationship management techniques to maintain client satisfaction, retention and ongoing business.

Front Desk Receptionist
1990 - 1993
Maintained highest level of professionalism when greeting and assisting clients; handled internal/external telephone enquiries; and coordinated internal/external deliveries. Prepared correspondence and reports; maintained H.M.A.'s library including distribution of daily papers, periodicals and associated literature.


Professional Letter Construction / Concise Writing • First Impression
Customer Service • Telephone Techniques • Time Management

B.S., Business Administration


MS Word • MS Excel • MS Outlook

PRWRA Annemarie Cross - http://www.aresumewriter.net - success@aresumewriter.net

Records Manager

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


10 years experience in reprographics, records management, and mail services, with 6 years in a supervisory role. Leadership experience includes training and motivating personnel, report generation, maintaining timesheets and attendance records, ordering supplies, problem resolution, and quality control. Support experience includes scanning, photocopying, faxing, sorting and distributing mail, filing, and typing. Proven record of success achieving daily quotas. Received recognition as Employee of the Month.


DEXTRON, Silver Springs, Texas
1998 - Present
Scanner - Management Services Department
Assigned to the Houston Cellular Corporate Headquarters account with responsibility for using a Kodak 3500 to scan all telephone service contracts into computer database. Maintained sole responsibility for entering account information into the computer. Performed manual searches to locate contracts by name and date.

• Achieved as high as 120% of data entry quota for daily average

DEXTRON, Silver Springs, Texas
1992 - 1998
Site Manager
Assigned to Brandon, Percy and Crestman, a maritime law firm. Supervised five employees involved in performing onsite reprographic services. Maintained employee timesheets and attendance records. Supervised all mail services. Sorted, opened, identified, and applied case numbers, and distributed to appropriate attorneys. Read correspondence and confirmed appropriate carbon copies and matching envelopes for quality control of outgoing mail. Indexed pleading and discovery files, applied Bates labeling to all exhibits, bound marketing and promotional material, and prepared civil and federal court documents. Coordinated records management area with 78 vertical filing cabinets for all client files. Assisted attorneys and staff by looking up case information.

• Implemented tighter controls, trained staff, and introduced motivational programs for special projects that significantly improved productivity for an area that produced a minimum of 86,000 copies a month

DEXTRON, Silver Springs, Texas
1989 - 1992
Document Specialist
Performed high volume of reprographic services, including photocopying of oversize documents such as maps, Bates labeling, binding. Worked occasionally at client work site when handling sensitive documents.

• Recognized as for outstanding achievement as Employee of the Month during first year and twice in second year of tenure


• Microsoft Windows 95, Word, and Excel
• Canon Copiers: 8530, 6652, 6650, 6085, and 2120
• Various fax machines
• Velo bindery equipment


H.S. Diploma

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com


Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Over six years work experience in clerical and billing duties
• Type 60 WPM / Proficient in data entry, filing
• Promote services through professional marketing calls / assign leads to sales department
• Efficiently maintain collection accounts
• Skillfully compile complete reports for accounting / services / claims
• Accurately post all debits / credits to customer accounts
• Accustomed to cashiering responsibilities
• Cordially handle multiple-line phone traffic / appointments
• Efficiently complete reports / insurance forms for social service agency
• Maintain and order inventory when needed
• Computer Knowledge: Install specialized software
• Experienced in: WordPerfect, Windows, Peach Tree


Prudential, Hermitage, PA
Secretary / Receptionist


Matterhorn Company, Elyria, OH
Office Manager

Community Counseling Center, Hermitage, PA
Fiscal Assistant / Receptionist

Medical Records Secretary

Word Processing Technician

The Cookery, Hermitage, PA
Hostess / Waitress


Sensible Solutions, Sharon, PA


• Personality is greatly suited for Customer Service responsibilities
• Excellent communication is a strength and natural characteristic


Dependable / Organized / Hard-Worker / Quick Learner

PRWRA Jane Roqueplot - JaneCo's Sensible Solutions - 194 North Oakland Avenue - Sharon, PA 16146 - http://www.janecos.com - info@janecos.com - 724-342-0100 - 1-888-526-3267