Resumes by Industry: Management

Administration Manager

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Leadership role as Manager of Administration, Senior Project Coordinator, or Director of Personnel Development and Training.


Over 25 years of management, administration, and training in the banking, mortgage finance, associations, and fund raising industries. Demonstrated record of success enhancing efficiency, increasing productivity, and generating profit and revenue.


• Negotiator of resources and personnel within an association/foundation environment.
• Practical business approach to modify and enhance workflow processes.
• Standardize and implement policies, procedures, and regulatory guidelines.
• Coordinator of personnel, resources, and equipment in time-critical situations.
• Resolve conflicts while maintaining positive internal/external relationships.
• Able to build internal cooperation and ownership of organizational goals.


Post Foundation, Battle Ridge, MI
1989 - Present
Assistant to the Sr. Vice President of Programs
• Key liaison between workforce and Sr. VP on multiple, simultaneous special projects
• Coordinated problem resolution strategies to improve procedures, systems and staffing
• Developed and implemented new reporting procedure for grants ranging from $5K to $5M
• Took step to diminish preparation time, review, and process of grants by 30%
• Developed correspondence guidelines for national/international Internet activity
• Significantly reduced response time and dramatically cut operating/postage expenses
• Managed eight direct staff and developed/monitored a $285M annual operating budget
• Wrote and directed training programs for directors; increased employee competence, corporate credibility and operational efficiency
• Monitored individual domestic and international grants
• Logistics Specialist for world wide seminars and colloquiums

Jefferson Finance Corporation, Indianapolis, IN
1986 - 1989
Administrative Assistant
• Supervised all divisions and personnel within the appraisal department
• Administrative oversight of all issues related to government and regulatory compliance
• Reviewed, adjusted and prepared all final draft documentation according to protocol

Lincoln Savings and Loan, Lincoln, OH
1982 - 1986
Personnel Director/Executive Administrator
• Organized new personnel department to service a Savings and Loan of 103 employees
• Conducted all Human Resources functions including hiring, firing, and personnel evaluations
• Wrote and implemented uniform job descriptions, evaluation criteria, and salary reviews
• Identified deficiencies and rewrote policies, procedures, and Employee Handbook

Reliant Mortgage Group, Lincoln, OH
1976 - 1982
Assistant Manager/Secretary
• Administrative responsibilities and functions


Professional Education
• Pursued Business and Computer training from Post Community College.
• Awarded advanced computer certifications from Productivity International.

Additional certifications from:
• Covey Leadership Institute, Western Michigan University
• Dale Carnegie Management Course, Lincoln, Ohio.
• Disney Guide to Orientation, Disney Land/Florida

PRWRA Ric Lanham - - RL Stevens & Associates -

Assistant Business Manager

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


· Accomplished Business Manager with experience in business administration, human resources management, marketing, business development, and relationship management.
· Proven success managing administrative responsibilities including drafting correspondence, fielding customer inquiries, coordinating travel logistics, and preparing various reports.
· Streamlining business processes and improving operational efficiency levels.
· Tendency to thrive in fast paced business environments while remaining focused on attaining objectives.
· Dynamic leadership abilities concerning employee supervision and training.
· Selected to speak about diabetes to physicians, students, media, and members of the Juvenile Diabetes Research Foundation at Yale University School of Medicine.


Bachelor of Science in Business Administration, Concentration in Sociology (2001)
Coursework: Strategic Management, Financial Accounting, Managerial Accounting, Finance, Investments, Personal Finance, Economics, Advanced Business Computer Applications, Human Behavior, Sociology of the Family
Colby-Sawyer Men’s Soccer Team (1996-2000); Title Conference Winner (1998)
Students In Free Enterprise (1998-2000); 1st Runner-up in Regional Competition (2000); Awarded 1st Place in Regional Competition (1999); Achieved Top 35 in Nationals (1999)


Business Management Services – Hartford, CT
Collaborated on the management of daily operations within the organization. Supervised and trained employees in daily job responsibilities. Coordinated staff schedules daily. Scheduled doctor appointments for clients.
· Played an integral role in increasing client satisfaction levels by providing exceptional level of service.
· Assisted clients with financial management responsibilities.

Margaret Services – Hamden, CT
Participated in substitute teaching activities within multiple elementary schools throughout CT. Executed classroom management functions successfully. Served as the primary aid for a student with behavioral disabilities.
· Implemented lesson plans within classrooms.
· Educated students on various subject matter including reading, writing, math, penmanship, social studies, science, and gym.

Southern High School – Bridgeport, CT
Instructed students on the fundamentals of lacrosse. Educated students on the importance of sportsmanship throughout the game.
· Created and managed daily lacrosse practice schedules.

Nationwide Services Security – West Haven, CT
Directed all aspects of sales including marketing, strategic planning, business development, account management, and customer service. Handled operations management responsibilities. Supervised and mentored employees in daily job tasks. Assisted in financial functions.
· Developed and presented sales reports to management, which enabled management to make business decisions.
· Played a key role in increasing customer retention levels within saturated markets.
· Handled human resources functions including employee selection, new hire orientation, professional development, and performance appraisal.
· Acknowledged for sales excellence with multiple awards and achieved highest monthly sales due to sound business acumen.

Viglione Training & Development, Inc. – Waterbury, CT
Conducted research pertaining to organizational effectiveness and personal performance. Provided feedback and recommendations to management based on research findings.
· Spearheaded the implementation of marketing strategies involving web-based management solutions.

Saint Stephen’s High School – Waterbury, CT
Instructed students on basic soccer skills. Coordinated and executed daily practices. Organized team line-ups and statistics. Planned travel logistics for away games.
· Established team goals and communicated expectations to all students.

Lowman Convalescent Center – Cheshire, CT
Managed all aspects of food preparation for residents in accordance with dietary specifications. Interacted with residents and provided high level of care.
· Ensured compliance with Federal, State, and Department of Health regulations concerning food preparation and food service.


Soup Kitchen Volunteer (1992-Present)
Basketball Counselor – Children With Diabetes (2000)
Soccer Camp Counselor – Grade School Children (1992-2000)


Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, SPSS, QuickBooks, FrontPage

Kristen Coria - -

Assistant Manager Federal Employment

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


11-1990 to Present; ; Assistant Manager; $30,000.00 per Annum; Lavender Inn; 1315 Apple Avenue, Coronado, CA 92118; Jane Doe; 555-555-1212; Contact supervisor, Yes.

Responsible for reservations, front desk operations, housekeeping assignments, workforce scheduling, sales and promotion, facilities management, communication systems, events coordination, banking functions, and overall site management of this AAA-ranked Double Diamond hotel establishment of 29 units, varying from single queen to one bedroom suites, one of oldest and well-known in Coronado.

Created Lavender Tiger mascot, now a Coronado community icon, for promotions during community events, increasing hotel awareness, and contributing to 85% annual occupancy level.

Increased customer satisfaction levels by creating and implementing higher quality customer service standards, policies, and procedures.

06-1984 to 10-1990; 30 hours per week; Front Desk Manager and Equipment Mechanic; $6.00 per Hour; Syracuse Lanes; Syracuse, NY 13202 ; Jane Doe; 555-555-1212; Contact supervisor, Yes.

Responsible for front desk management and bowling equipment maintenance for this 24-lane facility. Duties included scheduling bowling equipment maintenance, assigning work schedules, interviewing and hiring employee candidates, assigning lanes, cash handling and reconciliation, special event promotion coordination, handling customer service issues, and direct supervision of two bowling center porter mechanics.

04-1979 to 05-1984; 30 hours per week; Front Desk Manager and Equipment Mechanic; $5.25 per Hour; Whidbey Island, NAS, Bowling Lanes; Whidbey Island, WA 98277; Joe Doe; 555-555-1212; Contact supervisor, Yes.

Responsible for front desk management and bowling equipment maintenance for this 24-lane facility. Duties included scheduling bowling equipment maintenance, assigning work schedules, interviewing and hiring employee candidates, assigning lanes, cash handling and reconciliation, special event promotion coordination, handling customer service issues, and direct supervision of two bowling center porter mechanics.

10-1975 to 03-1979; 30 hours per week; Bowling Center Mechanic; $4.00 per Hour; Naval Station Guam Bowling Alley; Naval Station Guam, USA, 96912; John Doe; 555-555-1212; Contact supervisor, Yes.

Responsible for maintaining bowling center equipment and overall maintenance for this 16-lane facility.

0-1970 to 09-1975; 25 hours per week; Bowling Center Mechanic; $2.75 per Hour; Long Beach Naval Station Bowling Lanes; Long Beach Naval Station, Long Beach, CA 90802; Jane Doe; 555-555-1212; Contact supervisor, Yes.

Responsible for maintaining bowling center equipment and overall maintenance for this 16-lane facility.

05-1967 to 01-1969; 40 hours per week; Bowling Alley Front Desk Manager; $1 per Hour; Brooklyn Bowling; Brooklyn, NY 11204; Jane Doe; 555-555-1212; Contact supervisor, Yes.

Responsible for all operations, programs, and equipment of this 6-lane facility. Duties included employee management, equipment safety and maintenance management, customer service management, promotion, special events, leagues, and sales management, vendor management, cash handling and reconciliation, and any additional assignments by bowling center manager.


Brooklyn Central School; Brooklyn, NY; 1966; High School Diploma


Navy Leadership Management Training, Navy Fire Fighting


Certified Navy Career Counselor


Top Performance Ratings throughout Naval Career


Branch and Period of Active Duty Service: 05-1967 to 10-1987, U.S. Navy
Campaign Badges and/or Expeditionary Medals Received: Vietnam Service Medal, Vietnam Campaign Medals,
Type of Discharge: Honorable
Rank and Date of Retirement: E-6, 10/31/1987


Over 25 years' exceptional bowling industry knowledge and business management ability and experience.
Able to make on-the-spot decisions.
Known for people skills: Honest approach to human relations.
Common-sense approach to problem solving.
American Bowling Congress.
15-years' active volunteer for Boys & Girls Club of Imperial Beach, CA.


1. Series/MPA Number: DEU-358-01-AMENDED-NR, GS-1101-06 ($26,342-$34,240), BOWLING CENTER MANAGER
2. Appointment Eligibility:
Veterans' Readjustment Appointment and/or 30% or More Disabled Veteran
3. Citizenship: Yes
4. Appt Preference:
Part Time
Temporary (positions lasting less than 1 year)
Term (positions lasting 1 year or more, but less than 4 years)
Shift Work
Intermittent (on-call)
5. Willing to Travel: 6 or More Days
6. Vet Preference: 10-Point 30% Compensable Preference
7. Low PP/GR Accept: GS-3
8. Low Salary Accept: $26000
9. High Perm PP/GR Held: Not provided
10. Qualified Typist: No
11. Birth Date: Not provided
12. Geo Preference:
Yuma, AZ
Barstow, CA
Bridgeport, CA
Corona, CA
El Centro, CA
Lemoore, CA
Monterey, CA
Oceanside-Fallbrook, CA
Ridgecrest, CA
Sacramento, CA
San Diego, CA
San Francisco, CA
San Jose, CA
Seal Beach, CA
Twentynine Palms, CA
Ventura, CA
Bangor, WA
Bremerton, WA
Everett, WA
Keyport, WA
Poulsbo, WA
Seattle, WA
Silverdale, WA
Oak Harbor-Whidbey Island, WA

Nick Marino -

Branch Manager Best

Alexandra Simms
3500 Spur Avenue, Columbus, OH 42874 / Tel# (513) 555-4345 Email:

Branch Manager


Branch manager with over 10 years experience in fashion retail management and merchandising. Ability to anticipate market trends and realize significant sales growth through eye-catching promotions, world-class customer service, and quality products. History of achieving efficiency and minimizing costs through training and technological innovation. Strong commitment to community involvement.


· Operational Management
· Client Relations
· Advertising
· Project Management
· Problem Resolution
· Sales Forecasting
· Staff Supervision
· Inventory Control
· Promotions
· Training and Development
· Visual Merchandising
· Point of Sale Systems
· Purchasing
· Marketing
· Inventory Systems


2000 - Present
Branch Manager
Directed activities for 30 stores with a staff of 3 regional managers, 15 store managers, and 500 sales associates. Planned and executed company standards including communications, operations, and human resource policies.
· Created partnerships to enhance communication and maximize business opportunities.
· Achieved annual sales goals and quotas based on volume, gross margin, payroll, shortage, and expenses, ranking in the top 10% percentile of historical sales volume.
· Successfully utilized turnaround management abilities to transform least profitable store to most profitable store over a two-year time period.
· Significantly reduced store management turnover from 13% to 2% through accurately and effectively hiring, training, and motivating competent employees.

1996 - 2000
Store Manager
Managed 155 sales and support staff to perform all aspects of retail store operation. Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised assistant managers and business services team. Personally addressed customer complaints upon escalation by assistant managers.
· Served as liaison with regional manager, vendor account executives, and community leaders to coordinate store management, sales focus, and community involvement.
· Devised eye-catching, targeted marketing campaign, resulting in recognition by regional manager and 46% increase in sales.
· Analyzed history of merchandise returns due to defects and worked with vendors to improve product quality.
· Spearheaded installation of computerized sales terminals and directed training program to ensure competence with new equipment. Realized a major increase in availability and accuracy of inventory data as well as sales trend data.
· Instituted Discount Days program, working with local charities, to provide clothing at a significant discount to thrift store operators.

1990 - 1996
Assistant Manager
Managed daily operation of retail women’s fashion store, including scheduling personnel, reconciling credit, check, and cash receipts, verifying deliveries, stocking new merchandise, and replenishing shelf stock. Designed and delivered employee training classes on store procedures.
· Instituted new employee orientation program to improve employee performance and to decrease the attrition rate for new sales associates.
· Initiated a No Slippage program to reduce thefts and losses of merchandise, resulting in 21% decrease in losses.
· Demonstrated techniques to serve difficult customers, reducing customer complaints by 36%.
· Monitored employee performance, making recommendations for skill development, additional responsibility, promotion, or dismissal.


Bachelor of Arts (Business Administration), 1994
Columbus College, Columbus, Ohio

Associate of Arts (Merchandise Marketing), 1990
Cleveland Fashion Institute, Cleveland, Ohio


Toys for Tots, Coordinator
American Heart Association, Fundraiser
Discount Days, Founder

Business Analyst

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly accomplished Business Leader with extensive experience providing business solutions that enhance productivity, improve quality, drive sustained business performance, and maximize revenue potential.

• Project Management • Relationship Management • Business Development
• Strategic Planning • Information Technology • Technical Support
• Financial Management • Performance Analysis • Benefits Administration
• Database Management • Industry / Market Research • Customer Service


National Health Group, West Hartford, CT
2000 - Present
IS Business Analyst II / CES Eligibility Project Management Group
Executed project management functions including project planning, budgeting, business requirements, technical design, systems specifications, and project deliverables. Assessed feedback from project employees and determined project completion date. Create, documented, and validated acceptance, integration, performance, and regression test plans. Provided technical support and problem resolution strategies for customers.
• Directed all aspects of project management for multiple projects, which resulted in project completion within allotted time frame and budgetary constraints.
• Interacted with business partners concerning project specifications, which resulted in increased satisfaction levels upon completion.
• Played a key role in training internal and external customers on application functionality.
• Spearheaded process improvement initiatives, which significantly improved operation efficiency levels.

First Rate HealthCare, Tolland, CT
1997 - 2000
Board Consultant / Business Development & Marketing
Managed all aspects of benefits administration including medical and dental plan designs. Formulated and analyzed various business reports and presented reports to management. Handled database management functions successfully. Provided exceptional level of support to diverse client base.
• Evaluated medical and dental benefit requests by small case, middle market, and national accounts and recommended alternatives to meet customer needs.
• Conducted market research within the healthcare industry and identified new opportunities for optimizing revenue potential.
• Contributed to Expert Team Meetings concerning new case installation process and related issues.

1998 - 2000
Senior Financial Analyst / Team Leader - CHMO Billing & Eligibility
Evaluated team performance levels and recommended professional development initiatives. Developed and presented training materials to new employees. Resolved billing discrepancies as needed. Acted as a corporate resource during the Billing Transformation Project and provided intelligence on billing, eligibility, and reconciliation systems.
• Supervised and trained a team of 10 employees in daily job responsibilities.
• Served on the Billing & Collections Best Practices Team, which drive process improvement initiatives.
• Participated on the Desk Level Metrics Team, which analyzed data gathered by CT and AZ service centers as well and implemented organizational metrics.
• Surpassed team objectives on a regular basis due to exceptional leadership abilities.
• Collaborated on the identification of uncollected premium payments, which resulted in an augmentation in collection processes and a decreased number of uncollected premium payments.
• Aided in information technology initiatives including system upgrades, system testing, technical support, and troubleshooting.

1997 - 1998
Financial / Customer Service Specialist - CHMO Billing & Eligibility
Handled all areas of customer service within the department. Investigated and eliminated account issues in a timely manner.
• Played a vital role in increasing customer retention levels within saturated markets.
• Developed and introduced a delinquency process, which became the primary focus of customer service protocols.


Bachelor of Science, Business Administration


Essentials of Management
Building an Inclusive Environment


• Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Project

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - -

Business Consultant

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Highly accomplished Consultant with continued success driving revenue growth, exceeding objectives, and increasing operational efficiency levels within multimillion-dollar organizations.


· Organizational Management
· Strategic Planning
· Financial Management
· Budgeting
· Project Management
· Revenue Maximization
· Business Development
· Employee Supervision
· Client Relationship Management


MAXIMUS, Inc. – Reston, Virginia
Project Director – State of New Jersey (2004-Present)
Project Manager – District of Columbia Public Schools (1999-Present)
Provided industry-specific consulting services to State and Local government clients. Handled project management functions from inception through completion including planning projects, establishing project deliverables, evaluating project status, and maintaining project budgets. Coordinated staffing requirements for multiple projects. Led strategic planning initiatives concerning Individualized Education Plans management systems. Participated in consulting functions involving Medicaid claiming. Aided in business development efforts. Managed all aspects of financial functions including financial analysis, budgeting, cost vs. benefit analysis, and variance analysis. Formulated fiscal year Medicaid revenue projections and analyzed results. Prepared and reviewed cost reports. Handled budget management functions. Led process re-engineering responsibilities. Assessed Medicaid claiming processes and identified areas for improvement. Ensured compliance with Federal regulations. Provided high level of support during annual Federal and State audits. Communicated project status to high profile individuals including DC Chief Financial Officer, DC Council Members, School Boards, and Office of the DC Chief Administrative Officer.
· Played a key role in driving revenue growth.
· Streamlined daily processes and increased productivity levels.
· Contributed to increasing Federal Medicaid revenues from multiple school districts in New Jersey.
· Played an instrumental role in producing over $100 million in Medicaid revenue due to sound business acumen.
· Executed project management functions within budgetary constraints and allotted time frames.
· Led client relationship management functions, which resulted in increased client retention in the market.
· Supervised and trained employees in daily job responsibilities.
· Evaluated internal controls, identified areas for risk exposure, and improved operational efficiency levels.

MAXIMUS, Inc. – McLean, Virginia
Lead Consultant – State of New Mexico, Children, Youth, & Families Department (1999)
Lead Consultant – State of Nevada Education Department (1996-1998)
Participated in data collection and data analysis activities. Created cost projections. Developed project status reports and presented results to client management. Executed all aspects of project management for high profile projects. Participated in case review tasks.
· Spearheaded the implementation of Medicaid recovery initiatives involving child welfare, juvenile justice, and special education.
· Evaluated Federal regulations governing Title IV-E program.
· Led Medicaid funding responsibilities for school-based services within the State of Nevada.
· Handled all aspects of Title IV-E initiatives for the State of New Mexico including case review and quality assurance.

Lead Consultant – State of Tennessee Department of Human Services (1997)
Lead Consultant – State of Connecticut Department of Children & Families (1996)
Led the state-wide revenue maximization project successfully. Supervised 12 case review specialists in daily job tasks. Formulated management reports in a timely manner. Established project costs. Created a manual that outlined Federal and State guidelines involving Title IV-E program. Collaborated on the development of an audit trail for children claimed under Title IV A Emergency Assistance program.
· Managed case review component concerning Title IV-E foster care review.
· Contributed to Title IV‑A Emergency Assistance audit for the Office of the Inspector General for Tennessee Department of Social and Rehabilitation Services.
· Generated in excess of $21 million for the State of Tennessee.
· Played an integral role in generating over $50 million in Federal receipts for the State of Connecticut.
· Produced receipts in excess of $25 million for the State of Tennessee.


Bachelor of Arts, Psychology; Minor in Business (1996)
ST. JOSEPH’S COLLEGE – West Hartford, CT


Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook

Kristen Coria - -

Business Entry Level

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Loyola College, Maryland
Bachelor of Arts, Business Management, Minor: Asian Studies

Assumption University, Bangkok, Thailand


• Computer Skills: WordPerfect, MS Office, Internet Research Skills
• Excellent leadership, communication, and organizational skills
• Possess a great work ethic and superb team skills


US Export Service Center, Baltimore
2001 - Present
Collaborated with trade specialist in the completion of research projects and trade presentations.

Alumni Office, Loyola College
2001 - Present
Student Assistant
Provided secretarial and administrative support services.

US Office of Historic Landmarks
Office Automation Clerk
Maintained office hardware inventory file. Provided administrative support services.

Meredith Staffing Service
2000 - 2001
Organized and maintained files for research grants. Collaborated with research grant committee.

Loyola College
Exchange Student
Immersed in Asian culture while studying at Assumption University, Thailand.

Dean Whitter
1997 - 1999
Interacted with financial consultants and administration in financial management projects with emphasis in client services.


Loyola College

St. Simon Academy of Baltimore, City, State
1999 - 2000

Southern Health Center
1996 - 1997
Program Planner


National Academy Foundation Alumni Honoree , 2000
Emerging Leaders Seminar at Loyola College, 1999
National Academy of Finance Student of the Year, 1998
Who's Who Among American High School Students , 1997


Chapter President, Society for Human Resources Management, 2001 - 2003
Chapter Treasurer, Toastmasters International, 2001 - 2003
Multicultural Affairs Committee, Loyola College, 2001 - 2003
Dean's Student Advisory Council , Sellinger Business School of Loyola College, 2001 - 2003
President, National Honor Society, 1997 - 1998
Treasurer, Future Business Leaders of America (FBLA), 1994 - 1998
Panelist, It's Academic Team, 1994 - 1997

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - - - 703-444-7835 - 703-444-2005 fax

Business Management Entry Level

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Recent Magna Cum Laude college graduate with education and training in International Business. Fluent in Spanish with real world experience in foreign countries and cultures. Passion for international business with commitment and drive to succeed. Outstanding communication and negotiation skills. Proficient computer skills in MS Word, Excel, PowerPoint and Access.


Bachelor of Science, Business Management / International Business
GPA: 3.70, Dean's List & Honor's List 1999 - 2002, Graduated Magna Cum Laude


Earned Phi Omega Epsilon Honors, 2001
Robert Metz Award, highest student-athlete GPA, 2003
Northeast Conference Athletic Academic Honor Roll, 2000 - 2002
Athletic/Academic Soccer Scholarship, 1999 - 2002


International Trade, Fundamentals of International Business, Principles of International Marketing, International Relations, Cross-Cultural Perspectives, Concepts of International Management


• Directed and trained soccer players, coordinating activities and drills, and emphasizing and modeling teamwork and fair play.
• Focused on goals, successfully competing in collegiate sports and simultaneously earning 3.68 GPA.

Business Knowledge
• Successfully completed classwork in numerous topics including, Business in a Global Society, Business Ethics, Microeconomics, Macroeconomics, Business Finance, Business Law, and Human Motivation and Behavior, and Business Organization.
• Currently studying Maritime Economics by Martin Stopford.

• Active member and player of competitive sports teams, learning and exhibiting teamwork, self-sacrifice for the teams' good, drive to win, initiative and commitment to common goal.
• Taught young soccer players fair play, self-esteem, confidence and teamwork.


Regional Medical Center
Radiology Clerk

Highland Soccer Camp
2001 - 2002
Camp Counselor


NCAA Division I Men's Soccer, Fairleigh Dickinson University, 1999 - 2002
Northeast Conference Champions, 2000, 2001, 2002
NCAA Round of 32, 2002
NCAA Elite Eight, 2001
Tahuichi Soccer Academy, Santa Cruz, Bolivia, 1997 - 1999

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - - - 703-444-7835 - 703-444-2005 fax

Business Manager Contracts

Renee McEnvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly accomplished Business Professional with continued success driving revenue growth, exceeding corporate objectives, and increasing operational efficiency levels within multimillion-dollar organizations.

Areas of Expertise:
• Organizational Management • Sales • Business Development
• Strategic Planning • Marketing • Financial Management
• Benefits Administration • HIPPA • COBRA
• ERISA • Employee Benefits Programs • Customer Service


M.S., Organizational Management

B.S., Entrepreneurial Management


Field Healthcare, Hartford, CT
1998 - Present
Managed all aspects of review and analysis for contracts involving riders, policies, and certificates. Directed team responsibilities on a daily basis. Participated in research initiatives as needed.
• Played a key role in ensuring compliance to legislative standards involving benefits.
• Increased client retention levels within highly competitive markets by providing exceptional level of service to all clients.
• Served as primary contact between the organization and clients, which resulted in excelled resolution of various issues.

2001 - 2002
Managed all aspects of auditing concerning customer and member documents. Investigated account discrepancies and reported results to management. Assisted in problem resolution initiatives. Supported benefit and contract processes.
• Streamlined daily business processes and significantly increased productivity levels.
• Increased client satisfaction levels within highly competitive markets, which resulted in maximized revenue potential.

1998 - 2000
Provided exceptional level of support relating to benefit information for indemnity and managed care clients. Led team initiatives on a daily basis.
• Communicated with matrix partners including contracts, compliance, claims, inquiry centers, sales, and BIT.

Happy Helpers Cleaning Service, West Haven, CT
1992 - Present
Directed daily operations within the organization. Interacted with customers and controlled customer service initiatives. Executed business administration functions efficiently.
• Created and introduced strategic marketing initiatives, which resulted in expanded customer base within a saturated market.
• Played an integral role in sales functions, which resulted in optimized sales levels.
• Handled financial management responsibilities including budget management, accounts receivable, accounts payable, and cash flow management.


Business Leadership Seminar Series
Negotiation Skills


Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, QuickBooks, Quicken

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - -

Call Center Manager

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Manager with over 7 years experience growing a business, reducing expenses, increasing profits, and providing strategic assistance. Industry experience includes telecommunications, financial services, publications, wireless services, and business services.


• Sales Forecasting • Achieving Sales Performance Goals
• Performance Analysis • Increasing Bottom Line Profits
• Quality Assurance • Staffing Needs
• Payroll Reporting • Recruiting and Hiring Personnel
• Analyzing Client Data • Revenue/Financial Reporting
• Supervising Management Teams • Revenue Growth/Expense Management


Acme Resources, Houston, Texas
2000 - Present
Provide strategic and tactical oversight of a $5.05 million call center with 13 managers as direct reports, supervise four shifts of 250 marketing representatives. Report to the vice president of operations. Participate on a sales team providing support and consultation in the area of operational expertise. Provide the chief executive officer with advice regarding feasibility of projects and quotes. Communicate with the company president/owner, information technology manager, human resource manager, senior training manager, and quality assurance manager. Interact externally with the vice president of vendor management and central listing unit managers on the account level. Major accounts include Reliant Energy, MBNA AmericaBank, and Dun & Bradstreet.
• Achieved as high as 140% for sales goal per day and 150% of plan for billable hours in 2001.
• Increased total outsourced hours by 17%, receiving the #1 Outsourcing Provider Award from MBNA AmericaBank, the largest global independent credit card issuer, in 2000 and 2001 for consistently exceeding revenue performance goals.
• Grew monthly revenue by 800% within two years.
• Recognized by Dun & Bradstreet as the #1 Database Vendor for management of their database maintenance program, which has led to the negotiation of an additional campaign.
• Participated in planning the call center's ergonomics to accommodate a growth in personnel throughout tenure from 12 to 250 marketing representatives.
• Initiated and implemented an employee recognition program for marketing representatives, which reduced attrition, reduced hiring and training expenses, and elevated morale.
• Developed and established an incentive program based on individual sales per hour, which improved the working environment and attrition, increased performance, and allowed the company to bill at a 4% higher rate.
• Participated in the development and implementation of the quality assurance department based on previous experience in this area, establishing monitoring controls and focusing on quality sales.
• Created training curriculum and served in a "train the trainer" capacity to facilitate program to training managers.
• Composed, rewrote, and edited telemarketing scripts for each client based on goals and objectives, identifying calling times to reach targeted audiences.

Zane Company, Houston, Texas
1999 - 2000
Senior Manager
Managed operations of a telecommunications call center. Supervised 5 team leaders with 216 marketing representatives and 8 verifiers on two shifts.
• Earned ranking as the #1 Vendor with Pacific Bell Telephone and #2 Vendor with Southwestern Bell Telephone.
• Based on high productivity, Southwestern Bell account expanded to include all telecommunication services.

Octagon, Inc., Killeen and El Paso, Texas
1996 - 1999
Branch Manager
Hired as a sales manager, consistently ranking in the top 10% company-wide. Promoted to assistant branch manager, managing wireless, credit card, balance transfer, and long distance services for accounts such as AT&T and Citibank. Achieved ranking in the top 5% company-wide. Promoted to branch manager, coordinating and directing a $6 million operation.


• Microsoft Office Professional 2000 (Word, Excel, PowerPoint, and Outlook)

PRWRA Sandy Hild - The Résumé Doctor - - -

Contracts Manager

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Dynamic contracts management specialist with over 8 years' proven ability to effectively manage contracts and ensure adherence to compliance requirements. Demonstrated ability to successfully negotiate, resolve conflicts and guarantee accuracy in contracts and bids. Essential communication skills with complimentary skills in creating win-win solutions and professionalism in face-to-face and telephone interactions.


• Prepared successful multi-million dollar government bids for acceptance by HUD and VA
• Conducted random audits at site locations to insure contract compliance
• Developed and implemented post-audit corrective plans with vendors
• Strong multi-tasking skills with ability to reprioritize rapidly changing goals and objectives
• Computer skills include Word, PowerPoint, Excel, Access, WordPerfect, Lotus, and Internet research
• Detail-oriented with strong project management completion, ensuring all assignments are completed accurately and on time


Contract Management
• Analyzed proposed costs and prices and negotiated contract terms and conditions.
• Evaluated all proposed terms and conditions. Determined competitive ranges.
• Communicated with vendor and contractor community daily.
• Performed cost and price analysis and prepared delivery schedules.
• Developed and advertised RFPs and other bids.
• Performed as buyer for City of Scottsdale, Arizona

Project Management
• Successful project management driving projects from inception to on time and on budget completion.
• Created, drove and implemented reorganization of general construction contracts by trade.
• Designed and distributed corporate newsletter, effectively improving corporate image and communications.
• Financial Management
• Developed and prepared monthly and annual budgets.
• Provided accurate accounts receivable, accounts payable and payroll.
• Researched and resolved billing discrepancies.
• Developed and maintained personnel budgets and schedules.
• Administrative Management
• Efficiently reorganized and maintained records management system.
• Coordinated international and domestic travel, including all transportation, lodging and verification of expense reports.
• Provided administrative support and front office management.
• Organized and complied information, presenting in easy to understand format.

Financial Management
• Developed and prepared monthly and annual budgets.
• Provided accurate accounts receivable, accounts payable and payroll.
• Researched and resolved billing discrepancies.
• Developed and maintained personnel budgets and schedules.

Administrative Management
• Efficiently reorganized and maintained records management system.
• Coordinated international and domestic travel, including all transportation, lodging and verification of expense reports.
• Provided administrative support and front office management.
• Organized and complied information, presenting in easy to understand format.


Super Cuts, Phoenix, AZ
2001 - 2002

Little Tykes Learning Center
1997 - 2001

City of Scottsdale, AZ
1994 - 1997

Winslow Dodge Corporation, Phoenix, AZ

Dynamic Flooring Company, Scottsdale, AZ
1988 - 1994

CXA, Inc, Scottsdale, AZ
1985 - 1988


Ottawa University
Bachelor of Arts, Psychology, Minor: Finance

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - - - 703-444-7835 - 703-444-2005 fax

Department Supervisor Best

Sarah McGovern
95307 Seawind Terrace, Irvine, CA 97036 / Tel# (714) 555-0034 Email:

Department Supervisor


Manager with eight years experience in audio-visual sales and services including six years experience leading sales and installation teams. Recognized for developing people and processes that provide the highest quality customer service, installations, and support. Skills include the use of computer systems to track, schedule, and manage equipment and technical staff. Continually maintain knowledge of AV technology and developments by attending technical classes and training seminars.


· Personnel Management
· Inventory Tracking
· Installation Scheduling
· Maintenance Routines
· Standard Procedures
· Damage Reduction
· Audio-visual Equipment
· Home Theater Systems
· Convention Facilities


1999 - Present
Department Supervisor
Managed staff of 43 technicians and office support personnel in audio-visual services department. Maintained inventory of rental equipment and supplies. Organized master schedule of installations and personnel.
· Monitored quality of service by acting as liaison to customers, and equipment vendors. Implemented a service and support program that reduced customer complaints by 15%.
· Developed QuickSheets to highlight the most important steps for equipment transport, setup, use, and breakdown. Costs due to damage or misuse decreased by 79%.
· Instituted an independent, 5-point inspection routine to ensure proper maintenance and readiness of returned equipment.
· Coordinated equipment for community enrichment program providing audio-visual setups for summer programs for disadvantaged children.

1996 - 1999
Department Manager
Recruited, trained, and supervised staff of 25 home theater sales professionals to provide customer service in showroom setting. Maintained inventory, ordered parts and supplies for installations, scheduled sales staff, and monitored sales performance.
· Analyzed sales data to recommend changes to product line or merchandising strategies. Recommended changes resulted in 19% increase in sales.
· Utilized showroom installations to provide hands-on system configuration and fine-tuning training to sales staff. Evaluated sales staff to recommend additional training courses.
· Researched rapid developments in the home entertainment market, including digital television, surround-sound audio, digital video recording, and broadband Internet connectivity, to identify future directions and advise customers.
· Received “Top Store” award for highest revenues and earnings in 1997.

1994 - 1996
Technical Support Representative
Served as on-call technician, responding to customer calls for technical troubleshooting of AV presentation equipment. Set up and dismantled equipment for major company meetings, conventions, and school assemblies. Advised customers on purchase and installation options.
· Responded to calls for assistance, maintaining an average 3-minute response time.
· Designed setup directions and trained other technical staff to minimize equipment damage.
· Researched industry developments to recommend new products and product lines to management.


Bachelor of Arts (Communications), 1994
San Marcos College, San Marcos, CA

Training classes include:

Sony Home Theater Installation
Crestron Control Systems Programming
InFocus Projection Device Operation
Barco Projector Maintenance

Director Of Operations Rehabilitation

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Manager with over 12 years experience with background including operations, finance and accounting, budgeting and forecasting, profit and loss, administration, recruiting and staff development, quality assurance, marketing, sales, and public relations. Increased efficiency, reduced costs, and increased profits through utilization of strong troubleshooting and problem resolution skills, while streamlining and determining optimum use of facilities and personnel. Successfully owned and operated a business that was regarded very highly for its integrity and value to the community. Currently pursing an MBA. Computer skills include Microsoft Windows 98 and Office 97 (Word, Excel, PowerPoint, and Access), Quattro Pro, WordPerfect, and QuickBooks. Efficient user of the Internet.


MJ Care Inc, Houston, Texas
1998 - Present
Regional Director of Operations
Managed all operations of a rehabilitation company and maintained total profit and loss responsibility for 10 contract facilities throughout Texas. Directly supervised 10 managers. Interacted with long-term care facility administrators, business owners, and directors of nursing. Served as administrator of the rehabilitation agency with responsibility for overseeing and enforcing compliance with state regulations. Reported to the Vice President of Skilled Nursing.
• Restructured and downsized all operations due to changes in Medicare reimbursement to the perspective payment system.
• Conducted presentations in a public relations role to educate staff and contracts regarding reimbursement changes.
• Identified strengths and assigned new job responsibilities to achieve highest staffing resource level.

Therapy Alliance, Inc, Houston, Texas
1995 - 1998
President / Owner
Established a home health staffing company from ground zero and managed all operations. Interacted with physicians, nurses, facility administrators, and patients.
• Wrote the business plan, developed the mission statement, created the budget, and negotiated and secured financing for this start-up business.
• Created a policies and procedures manual, and a paper flow structure.
• Incorporated the business, established the employee benefits package, recruited and hired over 50 administrative and clerical staff, and enforced all compliance.
• Researched, purchased, and implemented a database program to track client information.
• Developed all flyers and brochures to promote the business
• Implemented an accounting program that saved time, and improved efficiency and accuracy of information.
• Achieved an excellent reputation through follow-up and feed-back from agencies and patients (created a form to actively solicit responses regarding customer service).
• Grew the business to almost $1 million within second year.

Rehability Health Services, Houston, Texas
1991 - 1995
Area Offsite Services Manager
Coordinated and directed the offsite operations of five separately run clinics in Houston with a combined $5 million budget. Served as administrator of the outpatient home health agency. Reported to the Regional Director of Operations.
• Originally hired as the Director of Occupational Therapy, promoted after four months to Director of Clinical Services, after one year to Center Administrator, and after two years to Area Offsite Services Manager.
• Reduced accounts receivable from 120 to 36 days within 12 months.
• Tripled the growth of average monthly revenues after three months and exceeded projections.
• Expanded the territory to include a fifth clinic, as well as organized and planned the move and ergonomic structure of a relocated clinic.
• Created an incentive program that established goals and increased caseloads.
• Led Houston area offsite team through a complicated and stressful restructuring plan.
• Improved morale by increasing the effectiveness of the chain of command, and providing support and leadership.

Healthtech Rehabilitation, Houston, Texas
1989 - 1991
Therapy Manager
Managed activities of a rehabilitation company. Interacted primarily with nursing home administrators. Served as an evaluating therapist with responsibility for supervising 10 therapists.

Willowbrook Hospital, Waxahachie, Texas
1987 - 1989
Director of Expressive Therapy
Created the therapy department from start-up for this psychiatric facility. Established policies and procedures, recruited and hired personnel, established staff development training program, implemented quality assurance procedures, purchased all capital equipment, and established controls to monitor service delivery.

Beaumont Neurological Hospital, Beaumont, Texas
1985 - 1987
Staff Occupational Therapist/Psychiatry

United States Army
1978 - 1985
Behavioral Science Specialist


Bachelor of Science, Occupational Therapy
Continuing Education: Our Lady of the Lake University Weekend MBA Program
Currently enrolled with expected graduation in 2003.


American Occupational Therapy Association
Texas Healthcare Association
Tutor - English as a Second Language - Pearland Adult Learning Center
Pearland Toastmasters

PRWRA Sandy Hild - The Résumé Doctor - - -

Director Of Organizational Development

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Administrative Management / Operations / Process Engineering

Professional career reflects over 20 years of management, training, sales support, organizational development, and change strategies, in the highly competitive and diligently regulated insurance products and services industry. Have a demonstrated record of success to increase enhance internal efficiency and increase ownership of organizational goals and objectives, while generating processes to enhance corporate profitability.

Leadership experience has been enhanced with additional professional development in: Employee Interviewing and Counseling, Culture Gap Workshop, Creating Customer Service Oriented Climates, Effective Meeting Management, Life Office Management I & II (LOMA), Managing for Excellence & Professional Development, and Managing Change Processes.


• Responsible for all organizational development and human resource functions, including but not limited to recruiting, hiring, training, performance appraisal, and salary adjustments for organization of 1200 employees, operating in a three-state territory.
• Coordinated performance standards to increase competence and enhance ownership of corporate goals and objectives; efforts led to productivity increase of 106%.
• Establishment of productivity goals lead to 75% reduction in absenteeism and decreased turnover.
• Lead charge to motivate employees toward profitability with "first ever" over claims bonus program.
• Re-engineered claims department workflow processes to eliminate 15 month backlog within 6 weeks and maintained an on-going claims turnaround of 3 days, processing in excess of 30,000 claims per month.
• Skillfully negotiated out of contract network claims with national vendor at a savings of $30K per year.
• Developed strategies to bring backlog division "in house" with an annual savings of $250K.
• Participated in Managed Care Committee, in conjunction with 4 physicians, CFO, and VP of operations, to develop protocols and monitoring programs, lead to budget improvement of 66% per year.
• Sought by corporate management to train first three classes of new employees for large start up operation, resulting in division growth from 6 to 45 personnel in 6 months.
• Established policies and training programs for company with 120 staff conducting sales in 7 states.
• Oversaw conversion toward paperless processing and increased technological processing by 100%.


Bradford Insurance Company, Indianapolis, Indiana
2000 - Present
Claims Manager

Indianapolis Health Network, Indianapolis, Indiana
1997 - 2000
Director of Claims Administration/Manager of Customer Service

Mutual Insurance Company, Indianapolis/Denver, Colorado
1992 - 1997
Claims Supervisor/Director of Training

Hartford Life Insurance Company, Indianapolis/Minneapolis, Minnesota
1979 - 1992

PRWRA Ric Lanham - - RL Stevens & Associates -

District Manager

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Management professional with more than twenty years of successful experience in building profitable organizations within competitive markets. Broad-based general management and P&L management of all corporate operating, sales, marketing, product, and human resource management functions. Consistently successful in identifying an capitalizing upon market opportunities to drive revenue and profit growth. Effective customer liaison with strong interpersonal and communication skills.

• Contract Negotiations • Regulatory Compliance
• Business Development • Policy and Procedure Development
• Customer Service and Retention • Purchasing and Materials Management
• Budgeting -- Capital and Operating • Staffing and Management Development
• Recruitment, Training, and Leadership • Project Planning, Staffing, and Management


2001 - Present
District Manager
Managed $5 million budget, 22+ employees, 6 tractor/trailers, 15 diesel fleet vehicles, and support equipment. Opened a service district in Pittsburgh. Researched, designed, and purchased $6.5 million of oilfield workover equipment. Ordered tractor-trailer and vehicle fleet, built and developed support equipment. Interviewed and hired office staff, shop and yard hands, and field service personnel. Enforced all company policies including Quality, Health Safety & Environmental (QHS&E), Drug and Alcohol, and Standard Operating Procedures. Set up and maintained all Master Service Agreements with customers. Administered and supervised safety program, safety and operations training and drug policy screening. Prepared job quotes as per customer specifications.

Selected Accomplishments:
• Achieved a goal of $450,000 monthly budget at 40% profit margin .

2000 - 2001
District Manager
Supervised $12 million budget, 50+ employees, 9 tractor/trailers, 40+ diesel engines, 30+ fleet vehicles and hydraulic support equipment. Brought in existing equipment, set up office procedures using existing company procedures and programs. Interviewed and hired office staff, shop and yard hands, and field service personnel. Developed budget and pay scales. Supervised safety program, safety and operations training and drug policy screening as per existing company policy.

Selected Accomplishments:
• Grew district from one employee to 50 employees in less than two years.
• Opened district with two units and first month revenue of $30,000. Last month of employment, gross revenue exceeded $1.5 million with 45% district profit.
• Successfully handled transition of acquired company into existing company.
• Consistently achieved performance bonus for safety, revenue, and profit.

1990 - 2000
District Manager
Oversaw $10 million budget, 50+ employees, 17 tractor/trailers, 30+ diesel engines, 30+ fleet vehicles and hydraulic support equipment. Managed all aspects of the district including daily operations, fleet purchasing and usage, equipment purchasing, rental and maintenance, office and field service staff supervision, invoicing and job quotes. Handled budgets including monthly, quarterly and yearly costs and estimates. Maintained safety program and industry safety rate that allowed a working relationship with major oil companies such as BP, Shell and Chevron.

Selected Accomplishments:
• Averaged a 36% district profit margin.
• Successfully increased profit 8 of 10 years, achieving performance bonuses based on safety, revenue, and profit.

1985 - 1990
Operations Manager
Supervised daily operations and maintained equipment. Handled all calls for outgoing jobs, and set up crews and equipment to meet customer specifications. Supervised safety procedures and quality control. Maintained daily contact with customers on job or equipment changes needed to ensure quality operations with no downtime.

1977 - 1985
Coordinated land crews on drilling and oil and gas producing rigs. Produced daily operating reports. Performed routine maintenance on all equipment.


OSHA Regulations
Quality, Heath, Safety & Environmental (QHS&E)
Environmental Waste Management
CTES Computer
NSC Supervisor Course
Frontline Leadership
Confined Entry
Water Survival
Helicopter Survival

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - -

General Manager

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Executive Sales and Marketing

Dynamic, change-oriented executive offering progressive growth to Vice President / General Manager roles. Consistently able to achieve noteworthy results in an ever-developing business environment. Proven track record in Marketing/Sales, Customer Relations, General Management and Human Resources with the largest, privately held company in the United States. Self-motivated team leader who works well independently. Motivate and empower others to attain goals and surpass corporate/division objectives.


• New Business Development • Strategic / Financial Planning
• Building Client/Customer Relationships • Motivating, Mentoring, Staff Development
• Effective Decision-Maker • P&L Management / Cost Containment
• Problem Analysis and Resolution • Marketing and Presentation Skills
• Persuasive Communicator • Organization/Multi-Project Management
• Customer Needs Assessment


• Operated as "one voice" between International Warehousing Inc. (IWI) and Happy Burger Corporation (HBC) while managing the $800M+ strategic global relationship
• Instrumental in growing IWI's direct and indirect global sales business with HBC from $100M in 1994 to in excess of $1B today. HBC is one of IWI's largest and most profitable food accounts
• Supervised $275M global oil business to HBC
• Managed JR Ewing $50M account for IWI
• Developed IWI's $32M Asian oil business to the HBC system
• Significantly impacted IWI Excel becoming a direct beef steakette supplier to HBC in the U.S. in 2001/2002/2003
• Coordinated the transfer of best business practices from mature IWI product lines selling HBC's to new IWI product lines
• Proactive in taking on supplier leadership roles to help the global HBC's system. (Supplier councils)
• Trained other IWI product lines on how to effectively do business with HBC
• Mined out potential business product and service opportunities for IWI to help the global HBC system
• Helped to organize IWI's first customer focused business unit (HBU) in 1994


IWI, Inc
1980 - Present
Executive Management Positions

HBC's Business Unit (HBU), Naperville, Illinois
2002 - Present
Vice President / General Manager

HBC's Business Unit (HBU), Naperville, Illinois
2000 - 2002
Assistant Vice President/Director of Sales

Refined Oils Department (Food Sector), Fullerton, California
1999 - 2000
Assistant Vice President/General Manager, Refined Oils Department (Food Sector

North American Multiseeds Department, Chicago, Illinois
1998 - 1999
Assistant Vice President

International Oilseed processing Division, Chicago, Illinois
1997 - 1998
Assistant Vice President

Flax, sunflower and Canola Processing Plant, West Fargo, North Dakota
1994 - 1997
Account Manager

Domestic Soybean Processing Plant, Fayetteville, North Carolina
1991 - 1994
Account Manager, Domestic Soybean Processing Plant/ Refinery

Domestic Soybean Processing Plant, Phoenix, Arizona
1989 - 1991
Account Manager

Human Resources Department, Chicago, Illinois
1987 - 1989
Merchant Recruiter

Soybean Oil Merchant, Chicago, Illinois
1986 - 1987

Soybean Meal Merchant, Alexander, Arkansas
1984 - 1986

Svenderhaven Subsidiary of IWI, Altgart, Switzerland
1981 - 1984
Export Soybean Meal Merchant

Soybean Meal Merchant, Charlotte, North Carolina
1981 - 1981

Soybean Meal Merchant, Ninnekah, Oklahoma
1980 - 1981


University of Michigan, Ann Arbor, Michigan
Bachelor of Science, Marketing


• Problem solving and Decision making • Safety/Loss Control
• Quality School • Management Grid
• EEO Sensitivity • Marketing Seminars
• Professional Management Seminars • Johnson Credit Seminar
• Managing Management Time • Plant Supervisory Training
• Value Based Selling/Management • AMA: Professional Selling Skills

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - - - (630) 983-8882 - (630) 983-9021 fax

General Manager Automotive

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Management professional with 12 years experience in the automobile dealership industry, including general management, finance and production management, and general sales management. Background includes the establishment of programs to increase sales, improve productivity, reduce costs, and enhance customer relations. Secure a higher penetration for finance products, including warranties, credit life, disability, and finance interest rates. Earned a master's degree in finance.


Maxwell Management, Houston, Texas
1997 - Present
General Manager
Manage operations of this car dealership that produces $12 million in sales. Supervise 185 employees, including 16 managers in finance, sales, leasing, fleet services, body shop, service, human resources, and the office.
• Achieved a 30% growth in sales of both new and used vehicles.
• Increased warranty penetration from 55% to 75%, achieving 107% of plan.
• Installed a telemarketing room with 20 telephones: developed outline for follow-up calls and utilized sales staff, scheduled on a rotating basis for one hour each day.
• Oversaw and reduced advertising costs and restructured entire program with both print and electronic media.
• Established a strong sales training program.

Highland Corporation, Houston, Texas
1994 - 1997
Finance and Production Manager
Managed all operations of a $5 million finance department for new and used vehicles at 9 car dealerships.
• Increased productivity for the finance department and brought clarity to the situation without losing profitability.
• Grew the department from $3.7 million to $5 million, achieving 125% of plan.
• Introduced presentations for warranty, credit life, disability, and finance interest rates.
• Improved average income per retail from $1,185 to $1,985.

Baker and Baker, Inc., Houston, Texas
1987 - 1994
General Sales Manager
Managed all activities of the sales department, with responsibility for developing the sales strategy.
• Grew sales from $4.2 million to $5.76, achieving 106% of plan.
• Originally hired as a sales representative (1987 to 1988), promoted to Finance Manager (1988 to 1990), promoted to Sales Manager (1990 to 1992), and then General Sales Manager.


Dillard University, New Orleans, Louisiana
Masters, Finance

San Jose State University, San Jose, California
Bachelor of Arts, Business Administration

Dale Carnegie - School of Management

PRWRA Sandy Hild - The Résumé Doctor - - -

General Manager Best

Ted Saunders
3045 Avon Road, Seattle, WA 98112 / Tel# (709) 555-8381 Email:

General Manager


Senior finance executive with over 15 years experience leading financial and operational turnarounds, directing and managing responsible financial growth, and delivering million dollar profit increases. Expertise includes accounting systems development, operations management, and strategic financial planning. Recognized for balanced judgment, stability and capacity to drive consensus among business units with diverse agendas and visions. Effective leader with the ability to empower management and lead teams to achieve business and company objectives. Master of Business Administration in Finance.


· Business Assessments
· Process Reengineering
· Relationship Building
· Productivity Improvements
· Strategic Planning
· Technology Implementations
· Cost Reduction
· Financial Reporting
· Risk Management
· Team Leadership
· Budget Management
· Global Market Modeling


1999 - Present
General Manager
Directed complete recovery of bankrupt financial services firm, focusing on core business strengths, process efficiency, quality customer service, and in-depth market analysis. Recruited senior management team and motivated action by autonomy with accountability. Effected a turnaround within first two years, transforming a $4M loss into $6M profit.
· Evaluated all corporate divisions, products, services, and related markets to establish consensus with the Board of Directors regarding the company’s strengths and weaknesses.
· Completely restructured operations, discontinuing declining areas and bolstering areas with the greatest potential. Engineered new processes to support restructured organization.
· Spearheaded growth into Web-based, financial-services sector, achieving recognition, momentum, and $35M in initial contract awards.
· Pioneered the enhancement of Web-based services with real-time human interaction, achieving additional market recognition and increasing customer satisfaction by 48% while growing accounts by 25%.

1997 - 1999
Senior Financial Management Executive
Managed financial direction for new management team, guiding the financial restructuring of a poorly performing business into a strong, profitable entity. Implemented standardized office automation system supporting corporate-wide accounting, personnel, manufacturing, and sales.
· Negotiated lease agreement for new technology, resulting in 30% decrease in maintenance costs over legacy systems.
· Implemented $2M reward system encouraging employees to identify innovations to increase sales and control costs. Employee morale and commitment increased notably.
· Analyzed market trends and sales history to forecast future business and discover new market areas to explore. Expansion into new markets resulted in $32M in new sales.
· Rebuilt relationships with bankers and investment community, realizing more favorable lending terms and renewed interest in support expansion and retooling efforts.

1992 - 1997
General Manager/Controller
Managed all auto dealership operations producing $17M sales gross. Supervised 185 employees, including 16 managers in finance, sales, leasing, fleet services, repair, service, human resources, and business office. Established a strong sales training program.
· Achieved a 30% growth in sales of both new and used vehicles.
· Increased warranty penetration from 40% to 75%, and credit life and disability from 20% to 43%, achieving 107% of plan.
· Installed a telemarketing room with 20 telephones: utilized sales staff for one hour each day to make sales and customer service follow-up calls. Telemarketing efforts yielded a 23% gain in sales activities.
· Reduced advertising costs by restructuring both print and electronic media campaigns, resulting in a savings of 57%.

1989 - 1992
Division Controller
Evaluated financial conditions and initiated on-going communications and negotiations with bank officers, private lenders, and vendors to keep the corporation in operation, avoiding foreclosure and bankruptcy proceedings. Developed $12M budget and multi-year business plan.
· Assessed and restructured administrative, personnel, and marketing procedures employing standardized, computer systems to achieve greater efficiency.
· Re-engineered accounting function, increasing competency, establishing controls, and focusing on quality service.
· Renegotiated financial obligations, reducing interest expense by 22%.
· Developed restructuring and downsizing plan to adjust to long-term market conditions.

1987 - 1989
Managed all operations of a $5 million finance department for new and used vehicles at nine dealerships.
· Increased productivity for the finance department and without losing profitability.
· Grew the department from $3.7 million to $5 million, achieving 125% of plan.
· Introduced non-confrontational presentations for warranty, credit life, disability, and finance interest rates.
· Improved average income per retail from $1,185 to $1,985.


Master of Business Administration (Finance), 1987
University of Seattle, Seattle, Washington

Bachelor of Science (Accounting), 1983
Washington State College, Tacoma, Washington


Certified Public Accountant
American Management Association
American Institute of Certified Public Accountants-AICPA
Washington Society of Certified Public Accountants-WSCPA
Business Person of the Year, Seattle Chamber of Commerce

General Manager Financial

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Successful professional career spanning 18 years including strong planning, organization development, and general and administrative management qualifications. Possess outstanding team building, mentoring and leadership skills. Experienced in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. Ability to write and implement efficient work schedules, policies, programs, and procedures.

• Demonstrated talent for recruiting, interviewing, hiring, directing, and supervising staff, achieving balance between task needs and employee needs.
• Highly effective in analyzing workflow and communication patterns, to maximize effectiveness of the work team.
• Train, supervise and evaluate staff, enabling them to improve skills and achieve work objectives.
• Skilled and confident in organizing a start-up phase of new projects.

Experienced user of Windows Operating Systems, and Microsoft Office Professional
N.A.S.D. Series 6 Licensed to sell Mutual Funds, Variable Annuities and Variable Life Insurance
Arizona Life and Health Insurance Licensee


• General Management • Strategic Planning and Growth
• Performance Reengineering • P&L Management
• Customer Relationship Management • Quality and Production Management


2001 - Present
Financial Representative
Conducted in-depth consultations with prospective clients to nurture the relationship, assessed the needs and developed a customized plan that meets short or long-term financial goals and objectives. Closely monitored market trends and client portfolios to assist with the development of investment strategies. Promoted Disability Income Insurance, Life Insurance, Retirement Plans and Group Benefits to Business owners, Human Resource Managers and Comptrollers.

1995 - 2001
Environmental Services Director
Managed and supervised the custodial service department for this university campus with approximately 50 professional and education buildings. Facilitated ongoing training programs and safety meetings to ensure OSHA Safety Regulations, Guidelines, and Procedures. Handled equipment and supply inventory control, and maintained vendor relations. Managed a staff of 22 employees including interviewing, hiring, training, and performance evaluations.

Selected Accomplishments:
• Increased department efficiency by implementing nationally recognized custodial staffing guidelines.
• Successfully established procedures and schedules to ensure proper utilization of manpower and equipment.
• Initiated programs to recognize employee excellence.

1989 - 1995
Environmental Services Manager
Managed and supervised 37 employees and the housekeeping operations of 140-bed facility including an emergency room, detox unit, and outpatient clinic. Recruited, interviewed, selected employees, and set schedules. Identified and instituted safety and technical training needs for employees and conducted routine performance evaluations. Ensured compliance of operations with state, local, and federal governing agency rules and regulations.

Selected Accomplishments:
• Built housekeeping department into a skilled, motivated team by training and empowering employees, designing schedules, and setting policies and procedures.
• Successfully executed an Employee Planning and Evaluation program.
• Implemented an Orientation Program, Employee Recognition Program, and significantly reduced employee turnover.
• Passed two inspections by the Joint Commission on the Accreditation of Healthcare Organizations and Medicare without a single citation or recommendation.

1984 - 1989
Housekeeping and Laundry Manager
Fulfilled housekeeping and laundry terms of contracts with various hospitals and nursing homes throughout the Southwest. Maintained successful operations, and passed performance and quality inspections within very strict budgetary and payroll guidelines of contractors. Researched, documented, and presented annual budgets for manpower, supplies, and profit margins of pending contracts. Supervised staff of up to 75 employees. Served as start-up engineer for 20 new accounts throughout region and as Contract Operations Manager of General Hospital Housekeeping Department. Maintained excellent relationships with all hospital administrators and staff.

Selected Accomplishments:
• Implemented company systems designed to minimize manpower and utilize efficient and reliable equipment, chemicals and techniques.
• Professional Image Award Recipient, 1987.


Arizona State University, Tucson, AZ
Masters, Business Administration /
GPA: 4.0,
• Beta Gamma Sigma Honor Society

Phoenix College, Phoenix, AZ
Bachelor of Arts, French

PRWRA Judy Arabie - Just Your Type, Inc. - Résumé Manager - -

General Manager Manufacturing

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Professional with excellent combination of managerial, human relations, analytical, interpersonal, organizational, and planning skills. Successful track record in all phases of operations including new business development - national and international.


• Production and Manufacturing Management • Manufacturing
• Product Development • Merchandising
• Quality Control • Business Development


FJK International Inc., Scranton, PA
1996 - Present
Oversaw the following departments: Manufacturing, Production, Warehouse, Maintenance, Traffic, Operations, Planning, Sales, Finance, and Office Management. Exclusive decision control. Supervised union/nonunion personnel. Coordinated/directed activities of organization to obtain optimum efficiency and economy of operations and maximize profits. Reviewed/analyzed costs and operational data to ascertain company progress. Determined where reductions in expenditures could be made. Allocated budget. Negotiated union contracts. Conferred with administrative personnel. Hired and dismissed subordinates.

SALES - Handled all phases of sales nationwide, in Mexico and Canada. Oversaw distribution. Assessed needs of clientele and developed new business by employing strong first closings and using innovative strategies. Trained sales subordinates. Inside and outside sales. Handled direct accounts.

FJK International Inc., Scranton, PA
1994 - 1996
Performed duties of Production Manager/Supervisor concurrently. Oversaw the activities of two Production Supervisors, one Foreman and 38 union personnel. Conferred with Plant Maintenance Manager to establish production and quality control standards. Planned, developed and implemented operating procedures to improve product quality. Reviewed and analyzed production, quality control, maintenance, and operational reports to ascertain cause of nonconformity with product operating specifications. Obtained pertinent data regarding type, quantity, specifications, and delivery date of product ordered. Established priorities and expedited workflow. Revised production schedules as needed. Developed new machines and machinery. Ordered and purchased all equipment, materials and supplies. Worked within allocated budget. Inventory control. Scheduled assignments. Motivated personnel to perform at top efficiency levels. Extensive communications- group, one-to-one interface and via telephone. Troubleshot problems.

Geo Systems, Inc., Harrisburg, PA
1990 - 1994
Hired, trained, motivated, and dismissed personnel. Coordinated, planned, organized, and oversaw the following departments: Manufacturing, Production, Warehouse, Traffic, Maintenance, Operations, Planning, and Office Management. Decision control. Oversaw 200 union personnel (100 per shift) by utilizing extensive knowledge of production technology, methods and procedures. See Production Manager post for other duties.

Baker and Baker Foods, Wheeling, WV
1989 - 1990
Oversaw Production, Sampling, Sterilization, and other departments to meet FDA guidelines. Supervised Distribution warehouse. Scheduled vehicle usage. Handled activities of Sales, Record Control and Purchasing departments to ensure availability of merchandise. Reviewed bills for incoming merchandise and customer orders.

Baker and Baker Foods, Wheeling, WV
1988 - 1989
Trained Managers and Machinery Repairmen at nationwide sites.

Baker and Baker Foods, Wheeling, WV
1987 - 1988


Temple University, Philadelphia, PA
B.A., Management

Taylor Technical School, Allentown, PA
Diploma, Refrigeration and Air Conditioning

PRWRA Barbaraanne Breithaupt - Barbaraanne's Lasting Impressions - Philadelphia, PA 19114-3522 -

General Manager Principal Restaurant

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seeking a hospitality Supervisory or Management position in a new or an established restaurant or night club. Diversified experience and abilities which are easily transferable.


• Self-motivated, results-oriented Business and Operations Manager with a proven track record of establishing, operating and managing successful restaurant and beverage businesses
• Background includes P&L management, sales, operations, security, facility maintenance, accounting, staffing, training, team leadership and development.
• Accomplished entrepreneur with excellent organizational, time management and interpersonal skills; interact effectively with customers, associates and decision-makers at all levels.
• Hands-on leadership style; meet goals, work well under pressure while providing high level customer service to a demanding clientele.


IT'S THE BEST AROUND, Naperville, Illinois
1991 - Present
General Manager / Principal
Established restaurant/night club business providing entertainment, liquor and full menu.

• Managed P&L, day-to-day operations, and payroll
• Performed marketing, sales, advertising, and customer service
• Hired, trained, scheduled and motivated bar and wait staff, D.J.'s and Security personnel
• Determined capital equipment needs and purchased necessary fixtures and equipment
• Ordered food, beverage and supplies; maintain strong relationships with vendors
• Managed cash flow, prepared bank deposits and handled bookkeeping; authorized payments
• Maintained excellent working relationship with local community, police and citizens

BEN & HAROLD'S, Elgin, Illinois
1987 - 1991
Convenience store owner/operatorManager
Managed full-service liquor and convenience store, purchase beverage and inventory

• Maintained vendor relations set-up displays and managed cash flow
• Hired and supervised full and part-time staff, controlled payroll and other costs


University of Michigan, Ann Arbor, Michigan
Business and Psychology
Business and Psychology coursework

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - - - (630) 983-8882 - (630) 983-9021 fax

General Manager Restaurant

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seeking a challenging Management position in a full-service, casual or fine-dining establishment in which my extensive experience and training in management, sales, public relations, and customer service will be of value.


• Skilled in all aspects of business management, budget preparation, financial analysis and management, P & L responsibility, sales and sales forecasting, strategic planning, customer service, employee supervision and development, marketing, merchandising, vendor relations, and related administrative duties.

• Well-developed communication skills demonstrated through successful interaction with customers and staff, production of detailed written sales and budget reports and projections, and the ability to establish and maintain professional relationships.

• Consistently noted by senior management, customers and staff for superior job performance , initiative, and excellent leadership skills.


1999 - Present
Assistant General Manager
• Served as Assistant General Manager for a full-service, casual dining restaurant with seating capacity of 295 guests and revenues of $1.5 to $2 million per year.
• Assisted General Manager with all restaurant operations, including customer service, waitstaff and kitchen supervision, ensuring food and beverage quality, opening / closing, scheduling, and overall management.
• Coordinated management of staff, hiring, training, and employee development.
• Monitored food cost budgets, menu specials, and cost controls. Assisted in marketing and merchandising of restaurant services. Directed facility maintenance, and emphasized clean, fun, and hospitable dining facilities.
• Managed cost controls for food and labor, expense budgets, and quality control. Monitored security measures and loss prevention and coordinated facility maintenance and upkeep.
• Developed employee customer service skills, conducted productivity enhancement, and performance evaluations. Served as liaison and team leader to improve work flow and restaurant efficiency.
• Achieved high employee satisfaction covering the areas of unit teamwork, management trust, professional growth, guest service, and work environment.
• Successfully increased sales every month in 1999-2000 over the previous year by approximately 8%.
• Decreased food costs by 1.2%.

ROGER'S FAMILY STEAKHOUSE, Dallas, TX, San Antonio, TX, Milton, LA, Rustlake, LA, and Greta, LA
1993 - 1999
General Manager
Initially hired as Assistant Manager and then successively promoted to Second Manager within a year and a half, to Assistant General Manager with one year, and then to General Manager due to outstanding job performance and leadership skills.
• Responsibilities included aspects of daily restaurant and management operations of a full-service casual dining steakhouse, with a seating capacity of up to 532 guests and annual revenues of $1.5 million dollars.
• Duties included hiring / firing, training, direct supervision, and evaluation of 75 to 80 employees. Additional responsibilities included overseeing personnel management, developing and reinforcing employee sales and service skills, conducting employee productivity review and motivation, staff scheduling, and payroll approval.
• Total control of P&L statements and financial management. Oversaw inventory and purchasing of food, supplies, and equipment, and coordinated vendor relations.
• Provide consistently high quality customer service and satisfaction, and work to facilitate a clean, hospitable, and friendly dining experience.
• Coordinated, managed, and oversaw the opening of the Ruston, Louisiana location as Assistant General Manager and took over the restaurant as General Manager within one year of opening.
• Successfully reduced employee turn-over by 25 to 30%.
• Increased weekly sales by 4 to 5%.
• Consistently achieved bonuses for meeting and exceeding sales quota.


UNIVERSITY OF MARYLAND, College Park, Maryland
Bachelor of Science, Sciences, Minor: Broadcasting

Undergraduate Studies
Activities: Basketball team member

Undergraduate Studies
Activities: Basketball team member


• Stationed in Milan, Italy for three years as a member of the United States Air Force
• Received John Levitow Award for Outstanding Leadership Abilities
• Recognized as NCO of the Quarter while in charge of Air Force unit
• Fluent in Italian

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 -

General Manager Retail Sales

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Human Resources Management in Retail

Professional manager with a broad-based background in business development, human resources, personnel management and store operations. Strong leadership and motivational skills; proven ability to quickly build rapport, establish trust, train and motivate people of all levels. Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to communicate and interact effectively with senior management, associates, and customers. Big-picture focus on company goals has produced increased efficiencies in production and sales.

Human Resource Management • Interviewing/Training/Developing Personnel • Benefits-Wage Administration
Project Management • Expense and Inventory Control • Policies, Programs and Procedures


Human Resources
• Established training priorities for 110 stores throughout Illinois, Wisconsin, Minnesota, Iowa and Michigan
• Recruited personnel at college campuses
• Evaluated human resources programs and directives
• Ensured proper execution of federal and state laws and customer service initiatives
• Evaluated hiring decisions, and identified high potential field management personnel
• Presented benefits and corporate policies overview to new hires

• Improved expense control, identified efficiencies for controllables and salary expenditures
• Enhanced management/staff team productivity through motivational training and mentoring
• Responsible for overall store operations
• Developed and sustained new and existing business
• Contributed to management team effort maintaining efficient operating conditions and ensuring in-stock numbers were achieved


1999 - Present
General Manager
• Supervised all aspects of the opening of the Weekend Only Warehouse concept store
• Recruited, hired and trained sales staff
• Scheduled sales and support staff

1980 - 1999
General Manager
• Executed merchandising and operations for hardlines /softlines
• Controlled office/freight receiving procedures; salary budgets
• Supervised management staff, emphasizing sales performance and high standards of store operations
• Directed complete remodeling of assigned fashion areas
• Trained management personnel in operations and supervision
• Managed job assistance efforts for multiple stores during business close down.

Ft. Wayne, IN
1995 - 1998
Regional HR Trainer

Ft. Wayne, IN
1991 - 1995
District Manager

Garden City, MI
1990 - 1991
Softline Manager

Quincy, IL
1984 - 1990
Fashion Manager

Green Bay, WI
1981 - 1984
Apparel Manager

Kenosha, WI
1980 - 1981
Assistant Manager/Trainee


University of Michigan, Ann Arbor, Michigan
Bachelor of Science, Clothing
Textiles and Design (Cum Laude)

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - - - (630) 983-8882 - (630) 983-9021 fax

General Manager Technology

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Documented success in high profile management positions that govern critical production areas.
• Over 13 years of experience in all aspects of healthcare insurance operations and management.
• Adept in forecasting, budgeting, expense control, bid management, and maximizing profits.
• Astutely respond to rapidly changing situations with relentless focus on accomplishing goals.
• High-level client and international vendor management and business development support skills.
• Deadline-driven, quality-focused manager, demonstrating proactive leadership techniques


• Skilled in planning, organizing and implementing start-up production and IT operations.
• Talented in managing high-tech assets/advanced technology and organizing large-scale projects.
• Advanced team-building skills along with strong training, developing, and mentoring abilities.
• Exceptional operational analysis, strategic/capacity planning, and decision-making strengths.
• Innovative creator of profit-enhancing cost control and efficiency measures to improve results.


1998 - 2002
With full P&L accountability, comprehensively managed a $20.5M, 58,000 s.f. outsourcing mailroom operation, which processes over 200,000 envelopes daily and 4.5 million medical claims monthly. Led an executive leadership team of 10 in directing a staff of 450 employees in a deadline-contingent, performance-critical environment that serviced 40 regional offices as part of two major outsourcing contracts with Healthcare America and Medical Experts.

Leadership Highlights:

• Championed the centralization and cost-effective streamlining of 50 regional mailroom operations.
• Spearheaded and developed a new mailroom in San Antonio including IT set-up and staff training.
• Launched $250K mailroom expansion project, coordinating all facets of a customized build-out.
• Instituted and managed a new internal payroll system that tied compensation to production.
• Promoted from an Assistant Manager position within one year based on implementing high-impact improvements in team-building, employee efficiency, operational work flow, and IT strategy.

Accountability Highlights:

• Analyzed P&L statements, reviewing both budgets and production-related projections daily.
• Directed the production and facility management of a 3-shift, 7 days a week operation which included equipment maintenance/upgrades and asset management of 15 Kodak7500 image scanners.
• Key role in determining customer pricing and profit feasibility of assuming 26 new projects.
• Partnered with outsourcing vendors abroad to manage jointly-supported production flows despite often unstable foreign markets to ensure the achievement of unforgivable, interdependent metrics.
• Oversaw 3 remote customer mailroom operations, requiring multi-operations management skills.

Strategic Initiatives:
• Instrumental role in securing major contract; participated in designing pricing and specifying equipment/facility/manpower requirements; awarded new mailroom contract over 3 other sites.
• Key influencer in new business growth that precipitated additional contracts related to check tracking/reconciliation, provider credentialing, document storage/retrieval, imaging, dental mail.
• Improved management/employee communications by instituting coffee talks/monthly meetings.
• Initiated innovative recruiting program with Hispanic community that increased workforce by 60.
• Mentored and transformed Team Leaders into Managers, who earned corporate promotions.

Results & Accolades:
• Achieved 100% success in delivering a 24-hour processing turn-around for 20 out of 21 months while exceeding quality goals in all 6 major categories with 98% accuracy for 4 consecutive years.
• Increased profit margin from 10.6% in 1999 to 13.2% in 2002, overachieving 2002 goal by 22.4%.
• Dramatically increased revenues from $3.7M to $9.5M in 3 years, outpacing 2001 goal by 24.6%.
• Restructured production programs, developed internal data capture controls, instituted improved processes, and redefined job descriptions to decrease payroll costs from 45% to less than 38%.
• Earned Presidents Club, the company,s highest managerial award, all three years of eligibility.
• Received $38,000 in client-awarded performance bonuses in 2001 and $40,000 in 2002.
• Decreased employee turnover rate from 18% to less than 5% in one year.

IT/IS Operations:
• Managed all IT operations including database management, hardware/system maintenance, networking, software development, contingency planning, and technology optimization.
• Key role in developing and managing website/servers with real-time customer reporting/metrics.
• Designed 30+ database queries in Seagate Crystal and Excel to support internal/client reporting, production monitoring, and payroll functions, some of which required real-time web interface.
• Initiated/managed relocation of IT department from production floor to highly-secured location.
• Oversaw major conversion from Access to SQL server database and managed a core technology upgrade that included transferring to cable and re-networking a 50-PC, 5 server infrastructure.
• Implemented contingency plan with a RAID-5 back-up system and higher-powered generator.

1985 - 1998
SUPERVISOR, Administrative Department
Directed a team of 45 staff in diverse mailroom management and document control functions including mail archiving, information processing, organization, and distribution. Managed vendor relationships with offshore, outsourced data entry providers.

Contribution Highlights:
• Initiated process improvements and streamlined procedures, reducing staff from 45 to 25.
• Centralized the microfilm archiving unit and eliminated redundant processes.
• Planned and executed a successful corporate relocation of a 200-employee Service Center.
• Selected for National Task Force to outsource the mailroom and claims data entry function; masterminded new mail routing procedures and assisted in designing manuals/quality programs.

SUPERVISOR, Customer Service Team
Managed large client healthcare plans, ensuring proper benefits administration for two major accounts. Led a team of 12 in providing customer support to clients with unionized employees. Attended 50 Union meetings to communicate employee benefit coverage, interfacing frequently with Union Reps and Client Administrative teams. Received Client,s Service Recognition Award.


One of 7 selected for an elite start-up team out of 30 regional offices. Key contributor in the launch of new overseas offices. Assisted in hiring and training Claims Processors; evaluated personnel to in order to build a quality staff and management team.

Traveled to 5 offices nationwide conducting formal claims processing training for Claims Processors. Demonstrated strong presentation and training skills.

Expeditiously handled customer call management, fielding complaints, resolving discrepancies, researching problems, and responding to inquiries. Performed data entry and management of medical claims payments.

* Acquired previous management and leadership experience with Fast Food Corporation and Large Retailer America in Big City, USA, 1981-1985.


*Self-financed 100% of education through full-time employment


Proficient in Access, SQL, Windows NT, PowerPoint, Word, Excel, Crystal, Web Design

PRWRA Gayle Oliver - EXECUME, Inc. - 3400 Peachtree Road, NE Suite 549 - Atlanta, GA 30326 - (404) 233-1467 - (404) 262-3814 fax -

Leasing Consultant

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• 5 years of solid customer and client service communication in a problem solving environment
• Strong communication and rapport-building skills
• Hardworking, goal-oriented, highly competent and team player oriented


Fairfield Management, Gaithersburg, MD
2002 - Present
Leasing Consultant
• Develop and maintain applications to create reports that assist in the weekly market update.
• Work one on one with residents to solve property conflicts
• Comply with county laws regarding fair housing.
• Work closely with Housing Office Commission in finding people housing.
• Compose legal document between Fairfield Management and residents.
• Audited onsite files and records to comply with Fairfield Residential Standards.

Chevy Chase Bank, Gaithersburg, MD
2001 - 2002
Leadership Trainee (Assistant Branch Manager
• Performed daily routine bank teller duties.
• Other tasks included opening accounts, financial advising, conducting and distributing bi-weekly tests.
• Management roles consisted of interviewing, training new employees, processing payroll as well as
conducting daily sales meeting with staff and management.
• Acted as Supervisor when Branch Officer was out of the office.

D.C. Marketing Enterprises Inc, Delray Beach, FL
2000 - 2001
Marketing and Research Development Assistant
• Developed ideas on advertising campaigns for start - up companies and subsidiaries.
• Interviewed clients and conducted survey management for different groups of populations.
• Exhibited power point presentation to clients, management of different department team as well as
executive management members


Cumberland College
Bachelor of Science, Psychology/ Communication
Emphasis in Industrial Psychology and Human Resource Management


• Software: Internet, Microsoft Word, Excel, PowerPoint and WordPerfect
• Intermediate use of sign language
• Excellent public speaking skills as well as expert human relation skills

PRWRA Marie L. Cajuste - Curriculum Vitae Express - Delray Beach, FL 33482 - - - 561 638 8598 - 1 866 362 7628 toll free

Management Executive Re Entry

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234



Goal-oriented, management professional with 20+ years diversified and extensive experience seeking position in any field of qualification. Possess excellent management skills, including personnel, operations, program and project, as well as financial and investment. Apply excellent critical thinking and problem resolutions skills to all projects undertaken. Understand the intricacies of operations and departmental management ranging from commercial financing and investment banking to a 200-person engineering division of a world-class organization. Employ highest levels of customer service and quality controls in daily management practices, to ensure client satisfaction and repeat business.


· Spearheaded and developed successful commercial and small business consulting organization responsible for placing over $250 million in small business loans and writing over 125 business plans.
· Managed entire life cycle of Satellite Communication Systems, from contract design through installation, testing, and client acceptance of system.
· Successfully designed, developed and implemented cost, scheduling, and control systems for manufacturing and engineering activities of F-14 program for world-class aerospace organization.
· Served as engineering consultant for client projects ranging from utilities to transportation.
· Acted as project engineer for Title 1 and 2 activities of selected mechanical and electrical systems on $800 million prototype for the DOE, and completed project within timeframe and budgetary guidelines.


Operations Management

· Created, managed successful start-up of successful specialized commercial financing organization and evolved it to include day trading management of client and personal funds; successfully avoided all exposure to bear market.
· Utilize management skills for the development and negotiation of contracts, cost controls, monitoring of contractual payments, contract accounting procedures, budgets, cost variance reporting, critical analysis and problem resolution.

Program and Project Management

· Design, develop and implement cost capital budgets, engineering business plans, MIS and scheduling systems, materials and resource plans financial progress reports, manpower and material resource reports.
· Administrate the activities of up to 50 engineering personnel; employ proactive management style ensuring operational proficiency and timely completion of assigned projects within or under timeframe and budget.


· Utilize extensive knowledge and experience in mechanical, construction and project engineering to design, install, test and complete projects for clients, ranging from mechanical design through client acceptance.


President – Finance Management Corporation
Senior Contracts Administrator – Anytown Communications Company
Engineering Administration – ABC Aerospace Corporation
Manager of Engineering Administration – XYZ Group
Principal Engineer – Martin Services, Inc.
Project Engineer – NYC Engineering


Pursued MBA in Finance, Dowling College
Bachelor of Arts Degree in Philosophy, University of New York Stony Brook
Technical Degree in Architectural Technology, Brooklyn Technical High School

Lea J. Clark - -

Manager Business Development

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Associate International Management Development Program — Highly driven and energetic with five-year successful track record with international promotions at European Fortune 500 multi-national. Hold European equivalent of MBA and business certificate from London School of Economics with 3.5 and 4.0 GPA respectively. In-depth understanding of enterprise mechanics, marketing, business development, strategy development, and financial analysis. Experience in mergers, acquisitions, and turnaround environments. Strong leadership skills with unique combination of creative and analytical talents. Multi-lingual, (English, German, Dutch, French) with proficiency in DataStream, Bloomberg, and MS Office 2000.


1997 to Present
Recruited in 1997 by world’s leading multi-metals corporation with $30 billion in annual revenues and 47,000 employees worldwide. Rapidly promoted through series of increasingly responsible positions in Europe and the United States.

2000 to Present
M.S.A. Inc. — USA
Selected by management for assignment at wholly owned subsidiary, M.S.A. Inc. (a recent strategic acquisition of Dorp Inc. with $30 million in annual revenues and 150 employees) to restructure marketing and business development strategies. Report to Commercial Director.
· Key player in successful turnaround of subsidiary, measured by expansion of market penetration, capturing $3 million in new sales (28 new customers); realizing profits after 3 years of losses.
· Increased sales at competitor’s expense after assessing competitive market position. Performed sales, marketing, and market trends research, identified and tested markets, set-up prospect database, developed marketing campaign, and handled follow-up.
· Successfully launched European product innovations in Asian and United States markets in collaboration with sister companies in Germany and United Kingdom.
· Favorably impacted corporate image through branding and marketing strategies.
· Redefined company’s marketing approach through creative and cutting edge initiatives; held full P&L responsibility for marketing department; launched direct and target marketing campaigns.

1999 to 2000
Dorp Special Strip — Germany
Recruited by CEO of German business unit ($500 million in annual revenues and 2,500 employees) to direct strategic and financial analysis.
· Realized highest ROIC of all Dorp business units through strategy development; company record.
· Instrumental role in merging 15 international units; co-integrated reporting systems and coordinated development of business unit strategy, aiding management in focus and direction.
· Selected as acquisition team member accountable for consolidation of 2 business units. Analyzed synergy opportunities and created reporting and monitoring structure. Results: $12 million in synergies annually.
· Consulted top management on profit center strategy; recommendations were implemented.
· Held frequent presentations for executive team, using outstanding communication and persuasion skills.
· Effectively directed staff after merger of business units, achieving improved productivity.

1997 to 1999
Corporate Headquarters, the Netherlands
Recruited as internal consultant in highly visible position to perform competitive intelligence and corporate strategy analysis. Reported directly to Board of Management and top executives.
· Requested to assess and benchmark corporate strategy as part of McKinsey Team; outcome ultimately led to largest industrial merger of 1999. Other accomplishments include: purchasing cost reduction of 15%; corporate overhead reduction of 50%; 5% working capital cut.
· Researched market performance and growth, and profitability analysis of main product lines; management adopted consequential investment and divestiture recommendations.
· Achieved retrieval and compilation of sensitive and confidential data despite junior position within company. Used information for product market analysis of all 16 business units.


LONDON SCHOOL OF ECONOMICS - London, United Kingdom — 1999
Financial Statement Analysis and Valuation Techniques — GPA: 4.0

Master Of Arts Degree (MBA-equivalent) — International Business and Strategy — GPA: 3.5

Ilona Vanderwoude - -

Manager Former Military

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


· Self-motivated, individual with exceptional leadership, organizational and supervisory skills, encompassing key values of integrity, honesty, appreciation, teamwork, growth and results-orientation with an eye toward continuous improvement.
· Respected team leader with excellent interpersonal skills. Interact well with individuals from diverse cultures and all professional levels. Teach, train, mentor, motivate and evaluate personnel to achieve the highest quality standards.
· Lead special projects and provide strategic insight into operations. Effectively manage and prioritize multiple responsibilities. Ensure adherence to policies and procedures to achieve objectives in safety, quality, production, good manufacturing practices and cost.
· Knowledgeable in:
· Personnel Supervision
· Records and Information Management
· Problem Resolution
· Human Relations
· Principles of Instruction
· Office Administration
· Organizational Management
· Mechanical Maintenance
· First Aid
· Field Management
· Hazardous Material Handling
· Military Science


United States Army
1984 – 2004
Master Sergeant (1999 – 2004)
Specialist Fourth Class (1985 – 1987)
Sergeant First Class (1994 – 1999)
Private First Class (1985)
Staff Sergeant (1989 – 1994)
Private Second Class (1984 – 1985)
Sergeant (1987 – 1989)
(Honorable Discharge, 2004)
· Fast-track promotions in recognition of leadership, valor, discipline, and attainment of highest test scores.

Senior Military Science Instructor, Slippery Rock University (ROTC)
· Managed ROTC program for 4 years. Trained cadets in military subjects with emphasis on land navigation, first aid, small unit tactics, marksmanship, physical fitness, drill and ceremony. Coordinated and implemented all field training exercises. Led Slippery Rock ROTC to top 10% ranking nationwide. Led Ranger Challenge Team to finish in the top 1 or 2 position in each of three years.

First Sergeant, Ft. Jackson, South Carolina
· Served as senior enlisted soldier of Basic Combat Training Company consisting of 18 cadre, which trained approximately 240 Initial Entry Training Soldiers every 9-week cycle. Provided continuous guidance, counseling and assistance to permanent party and Initial Entry Training Soldiers. Served as Master Trainer; organized and directed Noncommissioned Officer Professional Development Program. Supervised all company personnel, logistics and administration.

Senior First Sergeant, Drill Sergeant, Ft. Jackson, South Carolina
· For 3 years, trained 55 initial entry soldiers in each 8-week cycle to become highly motivated, skilled and physically fit. Directed logistics and administrative support; monitored discipline and morale.

Platoon Sergeant, Ranger Squad Leader, Team Leader, 7 years, Ft. Lewis, Washington

Instructor / Squad Leader, 4 years, Ft. Benning, Georgia


· Consummate team player
· Sets standard for personal and professional conduct
· Consistently sound judgment; works long, hard hours
· A master at training and developing personnel
· Highest degree of loyalty, integrity and competence
· Superior physical stamina and mental toughness
· Instills skill, spirit to achieve and a winning attitude
· Possess diverse skill set: smart, hands-on, tough
· Meticulous attention to detail
· Prolific problem-solver; outstanding planner/organizer
· Obtains maximum results in personnel’s performance
· Accomplishes assigned tasks with superb results
· Makes safety decisions in best interest of personnel while maximizing training efforts


Emergency Medical Technician, National Registry of EMT
HazMat Certification
Recipient of numerous performance awards including Bronze Star for Valor and Purple Heart


U.S. Army Training included:
School of Cadet Command
Long Range Surveillance Leader
Ranger / Airborne
Drill Sergeant
Basic Noncommissioned Officer
Infantryman / Pathfinder
Combat Lifesaver Training
Advanced Noncommissioned Officer
Primary Leadership Development
Military Freefall Jumpmaster
Packaging of Hazardous Materials for Transportation
Instructor / Trainer
Outward Bound, Certified Trainer (Group Training as well as One-on-One)

Graduate, 1984, Hickory High School – Hermitage, Pennsylvania

Jane Roqueplot - -

Manager Industrial Testing Services

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Manager with a broad-based background that includes current experience directing and coordinating Houston operations and fieldwork for a company with multiple locations, in addition to project management expertise over a 4-year time frame. Estimate and schedule projects, review bid proposals, negotiate contracts, manage equipment inventory and a fleet of vehicles, determine appropriate equipment for projects, oversee maintenance of equipment, control expenditures, maintain quality control, and purchase office supplies. Handle hiring, training, and supervising employees and subcontractors.


Acme Resources, Houston, Texas
2000 - Present
Manage all Houston-based operations and projects in the field for this non-destructive testing company that specializes in industrial and commercial inspection services. Supervise 8 field engineers. Interact with maintenance managers who represent pharmaceutical manufacturers, oil and gas companies, pulp and paper manufacturers, and energy companies. Major accounts include Bayer Corp., and ExxonMobil. Manage a fleet of 4 vans.
• Implemented higher performance standards for field engineers, and improved overall quality, satisfaction, and customer retention.
• Oversaw an in-house technical training program that allowed all field engineers to earn certification, which increased revenue by broadening the number of contracts that could be pursued.
• Secured 20 new accounts and re-established business with 11 existing accounts in the year 2000 based on accurate estimates, and secured contracts that generated 32% of the office's total annual revenue.

Acme Resources, Houston, Texas
1999 - 2000
Field Engineer / Estimator
Acted as lead engineer and oversaw teams of up to 6 crewmembers working on projects in North Texas. Selected to implement improved estimating processes. Met with clients, prepared bid proposals, and aided management in gaining new business.

Acme Resources, Houston, Texas
1996 - 1999
Field Engineer
After six months, was asked to serve as a lead engineer for all projects, based on general knowledge, high quality workmanship, and reputation for strong leadership. Oversaw, planned, and organized plant shutdowns in three states, supervising up to six team members.

Zane Company
1994 - 1996
Computer Consultant
Installed, maintained, and repaired computers. Interacted with physicians, scientists, and researchers throughout local University of Texas facilities, while managing a help desk to resolve computer problems.


ITT Technical Institute, Houston, Texas
A.A.S., Electronics Engineering Technology
TRAINING: Level I, II, and III - Non-Destructive Testing and the Dale Carnegie Sales Advantage


• Microsoft Windows 98, Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook Express), and TurboCAD

PRWRA Sandy Hild - The Résumé Doctor - - -

Manager Planning

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seasoned production, planning and project manager, acknowledged for expertly identifying and reengineering bloated and costly processes, and delivering lean operating systems, improved quality, greater team productivity levels, and heightened customer satisfaction. A tenacious negotiator; a fair and balanced people manager. Strong track record for driving successful cost-reduction initiatives, managing finite resources, directing projects for on-time, on-budget completion, and enhancing operational quality.

Professional strengths include:
Ÿ Budget Preparation and Management
Ÿ Project Management and Troubleshooting
Ÿ Production Planning
Ÿ Performance Planning and Improvement
Ÿ Scheduling
Ÿ Purchasing & Materials Management
Ÿ Vendor Sourcing and Negotiations
Ÿ Cost Improvement and Avoidance
Ÿ Traffic & Transportation
Ÿ Quality Control Management
Ÿ Human Resources Leadership
Ÿ Inventory Planning & Control
Ÿ MRP II, ISO 9001
Ÿ Material Tracking Systems
Ÿ Contract Negotiation

Technology snapshot: Word, Excel, SAP, Internet, email



For an international automotive manufacturer, transformed a conflict-ridden, de-motivated group with erratic productivity and adversarial interdepartmental communications, into a proactive team, focused on quality, error-free operations, and customer satisfaction.

Single-handedly negotiated lucrative $500K contract for Meadow Lee Foods.
Personally managed high-ticket purchasing negotiations and major supplier relationships.
Drove strong and sustained profit improvements by controlling costs, and steering stable departmental operations with high employee retention rates.
Turned around 20% “out of stock” averages to an impressive 2% within 6-months for a market dominant leader in the Australian branded-teas sector.
Produced document control procedure considered a key component in successfully winning ISO 9001 quality accreditation.
Planned and managed inventory valued at $10+ million for a leading automotive manufacturer.
Directed two national manufacturing sites contributing $50M in profits via 5 lines and 300 products.


Overseas Parts Material Planner

Planning & Logistics Manager

Master Production Scheduler
Purchasing Manager
Receiving/Warehouse Supervisor
Quality Control Chemist


Overseas Parts Material Planner
Short-term contract role to gain foothold in the automotive sector. Confronted upon commencement with interdepartmental communications in disarray through past hostilities and an “us and them” mindset. Immediately created an open atmosphere that encouraged transparency, personal ownership, and creative brainstorming, and steered a controlled environment for constructive grievance airing and dispute resolution.
Contributions & Results:
· Expedited the clearance of goods and delivered vast improvements in error ratios, staff productivity, and customer satisfaction.
· Transformed a conflict-ridden, de-motivated group with erratic productivity and adversarial interdepartmental communications, into a proactive team, focused on results through cooperation.

Planning & Logistics Manager
Appointed to this newly created role to arrest burgeoning “out of stock” issues, and manage a six-week production plan that coordinated component purchasing with raw tea buying to minimize high inventory levels of both materials and finished goods.
Scrutinized operations, and prepared several program plans designed to lower costs and smooth the transit of imported products from the UK and India by coordinating information and “clear plans” between plants.
Contributions & Results:
· Spearheaded a restructured 12-month production plan aligning sales forecasts and stock holdings with production output for greater forecasting and future needs analysis.
· Turned around 20% “out of stock” average across all ranges, to less than 4% in just 3 months. In 6 months, “out of stocks” were rarely more than 2%.
· Developed mutually beneficial relationships with freight forwarders that hastened the speed and quality of products in transit from the UK and India.

Summary: Promoted to increasingly responsible assignments in line with growing capacity to link purchasing and production operations to the corporate vision. Consistently delivered the highest quality product at the lowest cost with the fastest delivery through cost containment, continuous process improvement, supplier relations, and team leadership.

Master Production Scheduler
Drove a series of successful productivity, quality, and operational improvement programs that maximized rotating 24 x 6 rostered operations.
Contributions & Results:
· Improved production schedule performances from 65–70% to 85–90%. Identified duplicated efforts, and monitored usage and production constraints.
· Produced document control procedure considered a key component in successfully winning ISO 9001 accreditation.
· Consistent record of delivering inventory operations under budget.
· Resolved a multitude of sales and operational problems working in close collaboration with production team leaders to maximize production outputs on time while maintaining flexibility.

Purchasing Manager
Presided over $2M of purchases annually encompassing hundreds of products from domestic and international suppliers. Personally managed high-ticket purchasing negotiations and major supplier relationships, drove strong and sustained profit improvements by aggressively controlling purchasing costs, and maintained a stable department with high employee satisfaction and retention.
Contributions & Results:
· Fostered strong relationships between Meadow Lea and its primary suppliers; instilled a sense of personal commitment by suppliers to the quality of purchased items.
· Spearheaded successful initiative to recycle 200 liter drums of waste material; negotiated a cost-per-drum of $5 to be reimbursed to company—turning a removal cost to a profit.
· Single-handedly negotiated lucrative $500K contract with Bonlac Foods for anhydrated milk fat; negotiated $80K contract for chlorophyll with Salkat.

Receiving/Warehouse Supervisor
Established efficient stacking and storage, more accurate inventory and minimal damage, and resolved a wide range of delivery problems—including complex customer complaints. Anticipated and prepared for changes in workload, maintained full communication between warehouse and management, and updated warehouse staff on changes. Managed stock for product run-out/packaging changes.

Quality Control Chemist
Tested product samples using various methodologies to ensure quality and product integrity. Coordinated release of packed and bulk oils off site.


Bachelor of Science (Chemistry)
Victoria University

MRP11 Training
Gayle M. Howard - Top Margin -

Manager Recent Graduate

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Public Administration • Management • Financial Analyst • Consultant • Corporate Law

Political Science graduate committed to delivering high quality, responsive services. Practical projects and teamwork experiences during degree studies have revealed exceptional strengths in critical problem solving, analysis, project leadership and troubleshooting. Easily adaptable to change, with an eagerness towards learning and expanding capabilities.
Solutions Oriented • Customer Focused


B.A., Political Science
University of Memphis, Memphis, TN
Extracurricular activities included positions of leadership as well as additional work on teams and committees.
· Completed course work in public policy which has significantly contributed to knowledge of public problems, policy making, and policy administration
· Completed courses in American Government, Policy Perspective, Judicial Process, and Interest Groups which provided background of the court systems, development and structure of the government and the role and impact of interest groups.


· Consistently commended throughout studies for ability to work a contributing team member or independently while achieving critical deadlines for project completion
· Strong communication skills; able to interpret procedural concepts to anyone.
· Highly skilled in problem analysis; proven ability to assess and hurdle obstacles; viewed as an outstanding troubleshooter.
· Personal strengths include an outstanding work ethic, persistence, and organizational skills.
· Solid background in customer-centered work environments underscores commitment to high quality service delivery and rapid response.


Design simplified law seminar using specific disciplines and industries.
Action & Result
Analyzed and designed organization functionalities using diagrams, graphs, and charts. Produced written report including detailed analysis and processes, and presented results on challenges faced with creating new processes for special industries and the laws that applies to them.

Feasibility study of civil rights in the corporate world.
Action & Result
Defined problem, recommended solution and conducted feasibility assessment. Produced detailed feasibility report and oral presentation on proposal.

Financial challenges within a project, how to expand business while maintaining core clients and profitability and financial stability.
Action & Result
Implemented customer follow-up strategies to increase referrals and profitability. Achieved strong, sustained revenue improvement. Increased customer loyalty by 30%. All customers serviced increased orders by over 100% in 3 years.


· Internet
· PowerPoint
· Windows
· Microsoft Word
· Lexus Nexus
· Contract Review
· Excel
· Public Speaking
· Client Relationship Management
· Critical Problem Solving
· Strategic Planning
· Productivity

Moderate Spanish Speaker


Missionary Volunteer
Prince of Peace Moravian Church, West Palm Beach, FL - Worked in Nicaragua for 3 weeks building churches

Mentor Program
2001 to present
The greater community of Memphis, TN – Worked one-on-one with local youth in the subject of Arithmetic, English and Social Studies.

Athletic Assistant Volunteer
2001 to present
Help local athletic programs in driving children from event to event, prepare equipment pre and post practice and ensure safety of the children throughout the entire activity.

Marie L. Cajuste - -

Managing Director

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Start-ups • Emerging Markets • Market Leaders

Professional integrity, "big picture" focus, and a history of steering business fundamentals that stimulate revenue and client growth, are the cornerstones of a career distinguished by sustained accomplishment. Backed by a senior level generalist background in sales, marketing, finance, and operations, efforts have consistently guided start-ups to multi-million-dollar performers, and existing companies through unparalleled growth. Acknowledged as an intuitive business strategist and balanced, profit-driven leader; expert in conceiving complex solutions that surpass quotas, produce returns on investment, and empower teams to excel over the long-term.


• Profit & Loss Accountability • Program Development
• Distribution Channels • Team Recruitment and Management
• Multimillion-dollar Budgets • Performance & Productivity Improvements
• Project Management • Client Relationship Management
• Training & Development • Product Development
• Organisational Design • Business Process Optimisation
• Trend Analysis • Strategic Business Plans
• Market Expansion Initiatives • Contract Negotiations
• Competitive Market Analysis • Start-up Ventures
• Consensus Building • Operational Management
• Financial Management


Amassed an impressive centre of influence with high calibre market leaders including
Sensis, ANL, Fuji Xerox, GE Capital, George Weston, Heidelberg, Icon Recruitment, RACV, TNT, IBM, ANZ, Lend Lease, Amcor, Linfox, CSC, EDS, ABC, FreightCorp, NorthPower, Toll Group, RACV, IATA, Qantas, Ansett, Telstra, Optus, ICAO, Knight Frank, Jones Lang Wootton, Central Equity, National Mutual, AMP, National Australia Bank, Mars, Boral, and more.


• Pioneered start-up business consultancy, (X-Co) hallmarked by sustained growth averaging 50% annually over 5-years.
• Secured $1.4M contract with Webster Inc. to produce a nation-wide sales training program coinciding with the release of a new telephone directory. The program, delivered to the 18-month deadline, successfully oriented 200+ new employees complete with instructional design, paper/electronic database development, training and support.
• Generated the largest sale of componentry in Iris P/L's history, contributing $3 million in revenues and up to $8 million annually in ongoing costs.
• Devised Gold Plus program for White Lifts, extending existing client contract tenure an average of 4-years. Costly, non-contracted clients decreased from 88% to 35% in Victoria and from 58% to 8% in Queensland.
• Launched a global Y2K telecommunications sales strategy for NCA, GHJ, PYTR and HTGL in the event of telecommunications failures on 1/1/2000 rollover. Initiative generated worldwide interest in the concept from airlines and airports, with forecasted sales of $2 million.


1998 - 2003
Managing Director
Sales, marketing, and training company providing change management solutions.

Launched start-up enterprise in partnership, identifying market niche for partner-involved service that offered a viable alternative to large outsourcing consultancies. From humble beginnings, swiftly transformed the business from the "newcomer on the block" to a proven performer capturing clients with leading market players. With full profit and loss accountability, steered business development, operational efficiencies, and strategic planning-driving revenues from zero to $2.2 million annually complete with an impressive 56% profit margin.

As momentum and market recognition grew, strategically expanded into new sectors, diversifying from narrow IT/telco focus into manufacturing, transportation, retail, recruitment, finance, and FMCG. Won elusive audiences with key decision makers, presented proposals, and closed deals becoming a "point of presence" in the market place for behavioral change-based training.
• Secured $1.4M contract with Webster Inc., to produce a nationwide sales training program coinciding with the release of a new telephone directory. The program, delivered within the 18-month deadline, successfully oriented 200+ new employees-complete with instructional design, paper/electronic database development, training and support.
• Spearheaded initiative to import module-based training programs from the United States to fulfil a recognised void in non-customised training solutions. Programs now produce 10% of total business revenues.

1998 - 2000
National Strategic Business Manager
Market-dominant service provider of wireless telecommunications

Confronted upon commencement with promotional materials unsuited to the Australian market, and a pure technological sales structure failing to communicate excitement and capture new business.

Immediately revamped marketing and communications collateral to stimulate interest locally-an initiative that delivered virtually immediate product acceptance and customer interest. Restructured sale teams by reengineering job descriptions, and instigated state management overseeing regional sales in preference to remote Melbourne-based management.

Results were impressive with clients enjoying more frequent access to local representatives, and allowing the company to become more attuned with "grass roots" business needs. With sales cycles prolonged and targeted to a market willing to pay high rates for wireless communications and other advanced technologies, surpassing targets was a significant achievement.
• Generated the largest sale of components in the company's history worldwide, contributing $3 million in revenues and up to $8 million annually in ongoing costs.
• Personally contributed revenues exceeding 40% of all domestic sales; surpassed all revenue expectations, producing incremental sales increases of 25% across 6 consecutive months.

1996 - 1998
National Business Development & State Manager
Leveraged market share from several fierce industry competitors.

Conceived and launched the Gold Plus program designed to confine clients to longer-term maintenance contracts as the lifeblood of business cash flows, and reduce costly non-contract accounts. Program extended existing client contract tenure an average of 4-years, and non-contracted clients decreased from 88% to 35% in Victoria and from 58% to 8% in Queensland. Client portfolios grew by $8.5 million in Victoria and $5 million in Queensland.

1995 - 1996
Business Consultant


Monash University
Bachelor of Science, Business

PRWRA Gayle Howard - Top Margin Resumes Online - Melbourne, Victoria, Australia 3116 - - - (61) 3 9726 6694 - (61) 3 9726 5316 fax

National Account Service Manager

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Highly accomplished in business process development and contract negotiations.
• Proven success in project management, sub contracting management, and high volume capacity planning.
• Proficient in developing customized service options for maximizing revenue potential.
• Extensive management experience in diverse areas including executive reporting, marketing strategies, customer service, and staffing.
• Acted as liaison between various parties involved in contractual obligations.


1999 - Present
National Account Service Manager
Served as National Account Service Manager for AD Business Systems, a PBX manufacturer with 1000 employees and annual sales volume of $60 million.
Created and instituted processes to support service activities for GTE, Verizon, JC Penney, Toys R Us, Union Pacific Railroad, and Fujitsu Network Communications. Monitored procedural and contractual activity to ensure compliance. Developed marketing initiatives to increase customer base and market positioning. Utilized expertise to develop single point of contact for processes.
• Managed fifteen multi-site accounts representing over 800 customer sites throughout US and generated $20 million in annual revenue.
• Managed national maintenance contract research and proposals, which increased revenue by $6 million.
• Devised automated booking procedure between Verizon and Fujitsu to ensure timely notification, which resulted in a 35% decrease in project costs and a 25% decrease in labor.
• Developed protocol for customer complaints, which reduced complaints by 45%.

1996 - 1999
Operations Manager
Directed new installations and augmentation activity concerning customers. Developed and maintained single point of contact service support structure for distribution channel. Negotiated policies and procedures necessary for sites. Headed project development teams to ensure compliance obligations were met. Discussed non-standard issues involving product management.
• Acted as liaison between AD Business Systems and Fujitsu Marketing to arrive at an agreement concerning freeze on equipment pricing, which resulted in a 90% increase in Fujitsu product bids.
• Established a team involved in understanding internal processes regarding Fujitsu sales, which resulted in a 50% decrease in accounts receivable and a 75% decrease in customer complaints.
• Achieved 100% of forecasted budget in first year.

1991 - 1996
Financial/Business Planning Analyst
Headed company-wide efforts involving sales management and service management annual compensation plans. Facilitated and created reporting processes involving upper level management. Supported financial analysis in various aspects. Tracked and reported monthly operations revenue forecasted.
• Devised and executed monthly tracking spreadsheet for monthly and annual sales compensation and quota attainment, which resulted in a 90% reduction in sales quota attainment issues.
• Designed sales productivity and sales turnover analyses, which resulted in a 10% reduction in sales turnover.
• Compiled and examined $7 million sales and marketing budgets annually.

1989 - 1991
Contract Administrator-Customer Service
Coordinated contracts to ensure all requirements were met. Ensured customer compliance to contract terms and conditions, discount levels, and allocation of booking revenue. Obtained credit approval prior to booking. Organized order entry process. Provide sales engineering booking evaluations.
• Directed development team in creating auto quote tool to categorize revenue dollars by capturing labor and margin costs and allocating commodity codes for each category.
• Reduced proposal process by 20% due to standardized contractual terms.
• Managed twenty contracts in excess of $500,000.


University of Southern California, Los Angeles, CA

B.S., Business Economics, Minor: International Relations, June 1987
Graduated Summa cum laude

Kristen Coria - - Accounting Paradigms

Operations Manager Financial

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Professional with over 20 years experience in managing matters related to personnel, operations, as well as financial and investment. Handle operations and departmental management ranging from commercial financing and investment banking to a 200-person engineering division of a world-class organization. Apply critical thinking and problem resolutions skills to all projects undertaken. Employ customer service and quality controls in daily management practices, to ensure client satisfaction and repeat business.


• Spearheaded and developed successful commercial and small business consulting organization responsible for placing over $250 million in small business loans and writing over 125 business plans.
• Designed, developed and implemented cost, scheduling, and control systems for manufacturing and engineering activities of F-14 program for world-class aerospace organization.
• Served as engineering consultant for client projects ranging from utilities to transportation.
• Acted as project engineer for Title 1 and 2 activities of selected mechanical and electrical systems on $800 million prototype for the DOE, and completed project within timeframe and budgetary guidelines.


Operations Management
• Created, managed successful start-up of successful specialized commercial financing organization and evolved it to include day trading management of client and personal funds. Avoided exposure to bear market.
• Used management skills for the development and negotiation of contracts, cost controls, monitoring of contractual payments, contract accounting procedures, budgets, cost variance reporting, critical analysis and problem resolution.

Program and Project Management
• Designed, developed and implemented cost capital budgets, engineering business plans, MIS and scheduling systems, materials and resource plans financial progress reports, manpower and material resource reports.
• Administer the activities of up to 50 engineering personnel, employ proactive management style ensuring operational proficiency and timely completion of assigned projects within or under timeframe and budget.

• Used knowledge of mechanical, construction and project engineering to design, install, test and complete projects for clients, ranging from mechanical design through client acceptance.


Manning and Associates
2000 - Present

FJK Corporation
1995 - 2000
Manager of Engineering Administration

Ferndale Corporation
1990 - 1995
Project Engineer

Goldman and Frank
1985 - 1990
Engineering Administration

Doyle and Associates
1980 - 1985
Principle Engineer


Dowling College
Pursued MBA in Finance

University of New York Stony Brook
Bachelor of Arts, Philosophy

Brooklyn Technical High School
Technical Degree in Architectural Technology

PRWRA Lea Clark - Clark & Associates - Macon, GA 31206 -

Operations Manager Retail

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


More than 16 years of experience in Training, Sales Management, Business Development and Public Relations. Qualifications in general management, human resources, customer relations and communication. Decisive and direct, yet flexible in responding to the constantly changing demands of staff, customers and operations throughout the company. Interested in and enjoy on-going training.

• Contributes proven record providing great customer service and follow-through.
• Provides dedication and commitment to the highest level of service in the industry.
• Brings successful achievements in sales, marketing and new business development.
• Implements excellent communication skills to maintain positive relations with customers.


Affordable Rent-to-Own, Louisiana Territory
1994 - Present
Operations Manager (promotion)
As Company Operations Manager, insure proper daily operation in 12 stores. Supervise and direct four zone managers and their efforts for each store to meet quotas and collection expectations. Supervise company operations auditor. Spearhead expansion into new markets. Help coordinate remodeling and relocating efforts in older stores. Hire, train and supervise electronic tax filling personnel. Serve as liaison between IRS and company for all matters concerning electronic tax filing. Provide technical support for all computer hardware and software. During tenure company has grown from two (2) to twelve (12) stores.

United States Navy
1984 - 1993
Honorable Discharge
• Master Training Specialist designation for superior performance as instructor.
• Enlisted Instructor of the Year designation for 1992.
• Responsible for three courses of instruction in Submarine Communications Systems; Developed extensive revisions and changes; Conducted over 900 hours of classroom instruction for 91 students.
• Maintained a level of knowledge and demonstrated performance in the areas of training, administration, evaluation, testing and curriculum development which fully exceeded all required standards.

• Good Conduct Medal (2 awards)
• Sea Service Ribbon
• Meritorious Unit Commendation
• Navy Achievement Medal
• Navy "E" Ribbon
• Ballistic Missile Submarine Outstanding Performance Award


Series 6 & 63 Securities - 1991 to 1999
Life and Health Insurance - 1991 to 1999



PRWRA Laurie Roy - PRWRA President - -

Quality Manager

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Quality Manager with experience directing and overseeing quality assurance processes in an automotive manufacturing environment. Maintain specifications, produce statistical documentation and communicate with senior-level managers regarding quality issues. Provide supervision and training to quality team members. Sustain quality and compliance levels.

• Manufacturing Operations • TQM
• Customer Relations • Safety Awareness / Training
• QS-9000 Compliance • Certified Auditor and Trainer
• Calibration and Instrumentation • Supervision
• Process Improvements • Statistical Analysis
• Documentation and Reporting • Policy / Procedure Development


SFB (Machining Facility), Ohio
1989 - Present
SFB ranks among the world's leading automotive, transportation and services companies producing passenger car brands. The Ohio machining facility produces steering columns, torque converters, and transmission components.

Recruited in a supervisory role to direct and optimize quality assurance levels and carry out mission of producing quality vehicles. Promoted to supervisory role managing overall functionality and quality machining of steering columns, torque converter and transmission parts, playing an integral role in plant's operational success and profitability through the early detection of quality deficits, avoiding costly errors. Maintain a continuous leadership role in the TQM program and serve as a trainer and member of the internal audit team. Supervise 15 direct reports and 35 indirect reports in a 24/7 operation. Maintain direct oversight for a $1.5 million quality budget. Report directly to the Plant Operations Manager.

Scope of responsibility includes the development and implementation of policies and procedures to ensure conformity to specifications as mandated SFB. Work closely with production supervisors and senior plant management team to enforce and maintain quality standards. Develop and analyze statistical data and product specifications, establish quality protocols, participate in quality training and safety programs, and develop procedures and reports to capture statistical data. Evaluate precision and accuracy of production equipment, testing, measurement and analytical equipment. Train supervisors and hourly staff in quality testing procedures. Foster relationships with customers, vendors and cross-functional team members.
• Recognized for achieving personal goals, accuracy of quality records, documentation of hourly and daily test results, and ability to track and resolve production issues.
• Proven track record of recording "zero" findings during quality audits over the past eight years.
• Implemented initiatives to improve production output saving more than $800,000 annually.
• Spearheaded design and implementation of a company-wide incentive program centering on quarterly production output, quality and safety goals.
• Developed and maintain expert knowledge using quality planning applications to accelerate the flow of quality-relevant data and information between SFB and internal plant management communications.

SFB (Machining Facility), Ohio
1993 - Present

SFB (Machining Facility), Ohio
1989 - 1993


University of Toledo, Toledo, Ohio
M.B.A., Management

University of Illinois at Chicago, Chicago, Illinois
B.S., Manufacturing Operations

PRWRA Deborah James - Leading-Edge Resumes & Career Services - -

Senior Business Analysti

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234



Dynamic finance and marketing professional with 10+ years’ experience in managing multi-unit product sales and revenue growth. Expertise includes implementing strategic pricing tactics, developing promotional programs, marketing initiatives and monitoring revenue performance. Strengths in multimillion dollar budgeting, forecasting, capital project analysis for product sales totaling over $10 billion. Noted for exceptional leadership skills with proven success in coaching, mentoring and employee development.

Key Areas of Competency:

Business Development
Cost-Benefit Analysis
Product Pricing & Management
Global Sales
Marketing Incentives
Strategic Marketing
Profit & Loss
Customer Satisfaction & Retention
Account Development

Strong PC skills with proficiency in Microsoft Office


Motivational Speaker & Life Coach
President and founder of Coach Pat Enterprises, a customized coaching and consulting service for individuals, executives, small businesses and corporations. Hold sales training presentations for major organizations, including Chevy Chase Bank, Microsoft and Hewlett Packard.
· Play integral role in assisting businesses to establish long-term mission, strengthen internal management systems and increase sales and profitability.
· Effectively coach and motivate individuals to create a balanced life, improve personal relationships, and feel better emotionally, mentally and physically.

MCI, Ashburn, VA
Fast-track progression through a series of increasingly responsible positions, including financial analyst, senior financial analyst, product pricing manager, and senior business analyst.
Senior Business Analyst—Business Markets Forecast and Strategy Group (2002–2004)
Develop revenue and sales forecasting strategies for 40 products (integrated voice, data, and Internet) with annual sales totaling $12 billion. Analyze production trends and conduct extensive cost-benefit analysis of product enhancements. Recommend effective marketing strategies, to expand market presence and increase revenues and profitability to executive marketing staff.
Key accomplishments:
· Collaborated with audit team and financial managers nationwide to restate financial statements and verify customer invoices for previous 5-year period; efforts led to company’s successful emergence from bankruptcy status.
· Directed collaborative efforts with account management team to increase customer retention in period of declining company sales; accomplished approximately 90% retention rate.
· Built interactive data integration program to centralize information for easy management reporting; program was endorsed and implemented by executive management.

Manager—Product Pricing and Revenue Performance (1998–2002)
Assembled 8-person pricing analyst team to establish product pricing and manage revenue performance the Europe, AsiaPac, and Latin American markets with $2 billion in revenues. Produced strategic marketing and promotional programs for each product line.
Key accomplishments:
· Generated new marketing initiative for the voice and data products, which led to $36 million in incremental annual revenues.
· Supported company-wide efforts to revamp branding image, which created a one product offering with a unified marketing message for Fortune 500 customers.
· Delivered measurable changes to product management and revenue growth during company merger and declining industry sales; increased “new logos” by 15% and improved contract renewals by 10%.

Senior Financial Analyst—Alliance Business Development Group (1998)
Challenged to manage and negotiate strategic alliance relationships with 10 major technology companies in Canada, Mexico, and South America. Devised competitive pricing programs, product positioning, market penetration approaches, and contract negotiation policies.
Key accomplishments:
· Established an integrated billing system, which allowed the company to provide uniform billing to overseas customers and reduced line and billing inaccuracies.
· Trained 100 business development analysts to boost product sales and maximize alliance relationships through customized billing and unique pricing strategies.

Financial Analyst—Business Planning – Mass Markets Finance (1997–1998)
Recruited to track and forecast annual sales for residential long distance products in the consumer market.
Key accomplishments:
· Promoted to Senior Financial Analyst with increased responsibility of 10 product lines.

Financial Analyst—Product Finance
Analyzed product line profitability and service delivery methods for voice least cost routing for over 75 carriers in 10 countries.
Key accomplishments:
· Built profitability financial model based on 3 different cost structures for several companies in varying overseas locations. Model increased top line revenue by 20–25% annually.

Senior Unit Manager—Cardmember Services
Promoted to manage high-volume multi-segment customer call center, including supervising 22 employees, assigning staffing schedules, and analyzing call volume. Coached and mentored employees on business development, personal growth and performance management.
Key accomplishments:
· Reduced employee turnover by 10% by implementing exit interview questionnaire, attendance alert procedures and ranking process.


The Dale Carnegie Centers of Excellence, Tysons, VA
The Dale Carnegie Course, 2000

John Hopkins University, Baltimore, MD
Master of Science in Business, 1997

Morgan State University, Baltimore, MD
Bachelor of Science in Finance, 1991

Abby Locke - -

Technical Manager

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Accomplished technical management professional with more than 15 years of experience.


· Strong management background at director and VP levels for MTech since 1992. Experienced managing and motivating teams of up to 450 high-tech employees (union and non-union).
· Doubled delivery efficiency and increased customer satisfaction 25% in one year after developing two high-visibility supply chain initiatives as Director (2001-present).
· Proven ability to reduce costs and meet strategic growth objectives, with expertise in demand planning, supply chains, product development, and program/business process management.
· Helped win $1 billion+ in revenue with “manufacture anywhere” capability (2000-2001).
· Areas of expertise include strategic planning, team building and board-level presenting.


Director, Supply Chain Initiatives and Process Engineering: Major Technologies, Columbus, OH
Tasked with streamlining supply chain networks. Report to Managing Director.
· Manage, motivate and develop team of 15 technical and management professionals.
· Maintain competitive edge after designing and developing two corporate-wide initiatives to increase delivery performance and reduce intervals; approaching world class levels for both.
· On pace to increase delivery performance metrics from mid 80s to mid 90s in 2003, after doubling performance from 40s to 80s in one year (2001-2002).
· Continually improve delivery performance. On track for 50% reduction in cycle time in 2003 after streamlining by 35% in first six months (2001-2002).
· Developed common terminology, definitions and metrics to replace fragmented existing measures. Created data-driven analyses, then won input and support from key stakeholders.
· Increased customer loyalty index to target levels after improving customer satisfaction by 25%.

Director, Product and Test Engineering Mobility Infrastructure: Major Technologies, Columbus, OH
Led efforts to introduce new products and designs into manufacturing.
· Managed team of up to 400 employees. Met cost and yield targets while ensuring high-volume manufacture (at internal and external sources) of new product designs from 456 Labs.
· Produced breakthrough results by turning over product portfolio by 75% within first 18 months, laying foundation for additional 40-50% turnover from 1997 to 2000.
· Enabled two $500 million+ contracts by rapidly proving “manufacture anywhere” capability to overseas clients. Developed testing platforms (hardware, software and data acquisition elements) and in-country material sources. Met all localization requirements as a result.
· Successfully managed change. Negotiated workforce reduction of 150 by maintaining clear lines of communication among team members. Maximized productivity throughout process.

VP, Manufacturing and Sourcing: BIG FIRM, Atlanta, GA
Directed product and test engineering, global service and repair, demand planning, program management, and installation and deployment of satellite communications (VSATs).
· Managed team of 350 employees. Met or exceeded all performance goals for cost, yield, etc. on 12 products, manufacturing with fast turnaround to meet contractual obligations with 24 clients.
· Turned fixed cost into variable by managing efforts to sell manufacturing rights to 456, Inc. partner, after earlier leading integration of contract manufacturing with internal production.

Senior Manager, Engineering and Manufacturing: BIG FIRM, Atlanta, GA
Managed operations at focused factory producing lightwave device (optical data links).
· Directed up to 400 employees in manufacturing operations, product, process, test and facility engineering. Worked closely with ABC Labs, product management, operations and customers.
· Enabled awarding of largest external contract in High-Tech Business Unit history by leading team to outstanding levels of collective performance.
· Managed efforts to manufacture 10+ products that met or exceeded all cost and yield goals.
· Produced consistent revenue gains of 20% after turning around quality. Improved supplier ranking with 123 client from 2 of 2 to 1 of 2 for 18 straight months vs. Siemens competitor.
· Won buy-in and productivity gains from three shifts of 250 union employees after improving communications and revamping business culture.

Senior Manager, Intellectual Property: BIG FIRM, Atlanta, GA
Negotiated patent and technology licensing agreements for data communications equipment.
· Brokered win-win agreements among multiple lines of business, XZX Labs and high-level representatives of licensees, both internationally and domestically.

Promoted eight times from management and technical positions at BIG FIRM.


· Executive Program: Pennsylvania State University.
· Managing the International Enterprise: Pennsylvania State University.
· Executive Development Program: Fox School of Business, Emory University.


· Master of Science: Industrial Engineering - Operations Research, Normal University.
· Bachelor of Science: Industrial Engineering, State Polytechnic Institute.


Technical experience includes IT and data center operations, manufacturing and fabrication, printed circuit boards (PCBs), integrated circuits, optical data links, high reliability relays, satellite transmission equipment (VSAT), mobility voice and data infrastructure equipment.

Kevin Donlin - -

Training Manager Project Management

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Management professional with more than 10 years experience providing consulting and training expertise to client projects representing a wide range of industries and corporations. Currently responsible for a $1.3 million department within a Fortune 500 corporation, that includes consulting, training, product development, and testing.

Management experience includes providing overall direction, establishing guidelines, updating and rewriting training materials, scheduling time and assignments, recruiting, hiring, training, and developing alternative sources of revenue to enhance projects.

Consulting experience includes performing needs assessments, establishing objectives and mission statements, observing performance to tasks, documenting findings, gathering appropriate documents to assess efficiency, analyzing processes and procedures, developing extensive proposals, scheduling projects, and developing cost analyses for implementation, training, and installation.


• Software: Microsoft Office 2000 (Word, Excel, Access, PowerPoint, and Outlook), and Microsoft Project
• Languages: Html, Cold Fusion, and Visual Basic
• Databases: Oracle, Sequel Server, and FoxPro
• Operating Systems: Microsoft Windows NT and 98


1997 - Present
Serve as a hands-on consultant and project team leader, while managing $1.3 million in consulting and training operations in the U.S. for this global leader in the development of enterprise-wide, project management, and cost management solutions. Accounts represent the aerospace and defense, telecommunications, chemical, engineering and construction, shipbuilding, transportation, and information technology industries. Major accounts include Exxon, Solar Turbine, U.S. Navy, Lockheed Martin, Weyerhauser, Southwest Marine, Litton Marine, Avondale, and I-Cube.

• Led the consulting department for revenue generation from January to June 2000.
• Developed a three-part, standardized plan that provides scheduling guidelines and a template for each project's implementation, and establishes a quality control process for the marketing and sales presentation (anticipated to significantly drive consulting revenue, improve customer service and management expectations, reduce problems, and provide overall project coordination).
• Currently writing standardized departmental policies (anticipated to improve efficiency and drive revenue).
• Created and implemented a plan for the WelcomHome web-based project collaboration tool that facilitates the use of this product in a shorter amount of time (will provide the company with a new deliverable for income generation).
• Developed cold fusion reports, an important component of the WelcomHome product.
• Scheduled to conduct three one-hour presentations at the company's European Conference during the first week of October to reiterate previous presentations on product design changes.

1997 - 2000
Assigned to client projects as a technical consultant with responsibility for analyzing processes and developing solutions that best matched short-term and long-term objectives. Conducted training sessions. Developed custom applications. Projects ranged from $6,500 up to $400,000.

• Ranked as one of the top three producers in the consulting department for revenue generation in 1998 and 1999.
• Recognized as the first new consultant in company's history to become billable in less than one month, with a monthly bill rate equal to that of other consultants on staff.
• Ranked #3 in the company after only ten months of production in 1999.
• Developed the Html/Java scripting reports for a web-based project status tool.
• Conducted three one-hour presentations at the company's User Conference in May 2000: Changes to New Database Design; Preparation for and Benefits of Migration to Flagship Product, Open Plan; and Introduction and Demonstration of New Security Model for Use with All Company Products.

BOEING, New Orleans, Louisiana
1994 - 1997
Specialist, Facilities Resource Management - Manned Space Systems
Transferred to the facilities resource management department and continued to develop the Facilities Integrated Management System, while managing other programming and system operations projects.

• Recognized with the Great Ideas Award in 1996 for designing, developing, and implementing a network-based system for the Construction of Facilities application (reduced duplication of effort and decreased project time by 82%).
• Developed the network version of the Construction of Facilities application (reduced project manager's time by 80% by providing an electronic format for schedule updating and printing).
• Developed an online data gathering and charting application that tracked Request for Facilities progress and published charts that management reviewed on a monthly basis (improved output time and achieved an 87% reduction in project time).
• Received a Task Achievement Award in 1995 for participation on the Guidance Team that provided input for scheduling events, setting up the mini fair, and interfacing with other departments to coordinate the company-sponsored Drug Free Week Project.

BOEING, New Orleans, Louisiana
1990 - 1994
Associate Computer Systems Designer
Developed LAN-based database applications.

• Received the Director's Spot Award in 1993 for the development, testing, and implementation of the Facilities Integrated Management System, necessary to support CAP implementation and serve as a major link in the architecture (resulted in on-time delivery for meeting commitments to the CAP project).
• Recognized with a Task Achievement Award in 1991 for outstanding performance throughout the year, with primary focus on coordinating with the file server, configuration management, and other groups within MIS to assure accuracy and completeness of data within the hardware and software inventory system (significantly contributed to a "green" rating for the corporate audit).


Bachelor of Science, Computer Information Systems


Member of the Project Management Institute (1997 to Present)

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