Resumes by Industry: Technology Information Systems

Account Executive IT Installations

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Qualified and educated professional offering a combination of experience working in technical support services, sales, marketing and account management. Successful in establishing and managing new business divestitures and providing the necessary technical and follow-through support required achieving total customer satisfaction. Quickly interprets customer requirements and proceeds to present facts and explanations in a user-friendly manner. Strengths in securing new business, implementing new products and remaining available to support IT services. Demonstrates exceptional communication and interpersonal attributes and serves as liaison between technical support and customers. Continues to successfully secure and retain new and existing accounts and increase bottom line profitability.


1999 - Present
Account Executive
• Represent DMS in the sale of MC software system integrations to small and large businesses and industrial organizations throughout middle Georgia.
• Present shipping advantages to customers through the sale of DMS software and hardware products.
• Collaborate installation efforts with technical support and customers to ensure and oversee system implementations.
• Provide on-site support during installations and communicate with technical personnel to identify and resolve installation issues; gained valuable insight and expertise in various technical support service directives.
• Perform on-site training to customers explaining new system procedures and initially export customer files for integration into DMS system.
• Wrote programs to help integrate shipping solutions for individual customers to facilitate system usage.
• Continue to provide follow-up support and services to ensure after-the-sale customer satisfaction.

1997 - 1999
Territory Manager
• Represented company interests throughout middle Georgia in the presentation and sale of apparel, auxiliary equipment, supplies and instructional camps.
• Remained communicative with different organization to increase levels of sales and repeat business.
• Compiled prospect lists and contacted individual students to facilitate interest in attending camps.
• Developed order taking program listing customer data utilizing Excel.
• Increased sales from $190,000 to $260,000, 1997.
• Increased territory by 47% in garment and merchandise sales.
• Increased instructional revenues by 50%, 1998.
• Member, "Gold Club", 1998.
• Recognized, "Top 10 out of 300" territory representatives throughout the U.S., 1998.

1990 - 1997
Head Instructor
• Instructed coaches in the areas of motivating students and combining effective learning methodologies.
• Managed teaching staff and scheduled classes and meetings for advisors; prepared instructor and student evaluations.


M.S., Sports Administration

B.S., Exercise Science / Fitness Management

PRWRA Barbara Adams - Career Pro Plus - Macon, GA 31204 - -

Business Developer Software

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Business Development / Strategic Marketing / Partner Alliance Cultivation


Executive-level business developer with in-depth experience establishing thriving partner alliances and strategic marketing programs that significantly increase revenue. Background incorporates building a start-up software company, and successfully launching new OEM technologies, hardware components, and software products for leading Fortune 500 enterprises. Ability to effectively direct cross-functional teams of technical and sales professionals, as well as manage vendor and client relationships within leading-edge, high technology environments. Responsible for enhancing product knowledge, end-user confidence, and marketability using persuasive sales and promotional techniques. Renowned public speaker with a captivating presence, coupled with IT subject matter expertise. Possess excellent leadership and communications skills.


· Developed winning partnerships with software vendors, hardware developers, resellers, and distributors for top companies to establish new revenue and product creditability.
· Directed and executed promotional programs at tradeshows and special-focused events that increased customer and employee product knowledge by at least 30%.
· Created innovative marketing and partner development programs for start-up and high growth companies, which allowed these enterprises to maintain positive product reputation and generate additional profits.
· Identified, recruited, and developed business partnerships to greatly expand sales for a startup company that resulted in generating $3 million in new sales within the first year.
· Created and negotiated contracts with worldwide manufacturers and suppliers, which led to a renewal contract saving one of the companies over $600,000 in fixed costs.
· Frequently called upon as an IT subject matter expert to author articles and publications, and present forward-thinking topics at technically focused conferences.
· Launched and managed new software and hardware products, as well as created comprehensive product lifecycle plans for established and start-up companies.
· Managed a team of channel and 3rd party sales people where revenue goals were often exceeded by up to 25%.


Phoenix, AZ
Co-Founder and Vice President of Business Development
2001- Present
Prelude is a software solutions provider that develops pioneering applications for networking and storage environments. The company’s primary software product, e-Access, can improve response time by 300% and substantially reduce network traffic.
· Successfully develop business relationships with third party companies to create a synergy that would yield high sales revenue, and raised $4.5 million in funds to continue the company’s operations running for over two years.
· Use persuasive sales techniques and business management skills to develop strategic marketing plans that increase awareness of new solutions to ascertain sales after the delivery of products.
· Accountable for establishing the company’s first technical field support organization that properly assists sales team and partners in testing and presenting software solutions to their client base.
· Responsible for training and mentoring five direct reports that manage the technical field support organization.

Tempe, AZ
Manager of Application Solutions
1992 – 2001
M-Tech Computer Group is a small division of Milton Technologies, Inc., a leader in embedded solutions for OEMs. The company sells hardware and software that would be incorporated into other products by OEM customers. Principal marketplaces are telecommunications, medical, and government.
· Drove sales revenue and increased market share for M-Tech Computer Group products through innovative marketing techniques.
· Directed marketing programs for several years with the primary objective to increase revenue by educating sales representatives, customers, prospects, and partners on M-Tech products.
· Served in the capacity of software product marketing manager for commercial products and operating systems, as well as developed a much needed application team, which supported software packaging solutions for new technologies.
· Organized and managed 15 national and international tradeshows.
· Assisted with developing a 24 member organization responsible for establishing partnerships with hardware and software companies, and played an active role with hiring staff and creating the organization’s structure.
· Managed four direct reports and led team responsible for creating alliances with technical vendors used by mutual customers.

WARREN LABORATORIES (Nova Solutions and Services)
Englewood, CO
Vendor Development Manager
1986 - 1991
Warren Laboratories became famous for revolutionizing computer systems for the office. Acquired in 1979, and now known as Nova Solutions and Services, the company is a leading provider of vendor independent Information and Communication Technology (ICT) solutions and services.
· Recruited, developed, and expanded Warren’s regional third-party channel programs for resellers, ISVs, and dealers, which resulted in introducing new partners to market and sell minicomputers, PC voice systems, communication processors, and image processing systems.
· Increased sales from $7 million to $11 million while staff was reduced from 7 to 4.
· Managed seven direct reports and led team that surpassed booking and revenue quotas, maintaining the #1 sales status in the area region for several years.

Golden, CO
Marketing Manager
1983 - 1986
Unidata is a company that provides design and consulting services to OEM manufacturers around the world. The company develops embedded system components for printers and system controllers, create compliers and assemblers, implement PostScript clones for typeface design software, cartography, and bar-code systems, as well as introduce computer hardware and software solutions to a broad market.
· Established the Colorado office as the company moved from a consulting firm and became a hardware and software start-up organization.
· Planned and managed the introduction of an original super mini class of UNIX computers, computer boards and software.
· Wrote articles and press releases to announce new products, developed marketing collateral, and created pricing schedules.
· Established the first OEMs and distributors for the company.

Englewood, CO
Account Representative
1980 - 1983
As a pioneer in computer architecture, The Ross Group, created several solutions for the government and commercial marketplaces. In 1986, the company merged with Turner Networking to become Ross & Turner Corporation. Ross & Turner is one of the largest providers of information services, technology, and software in the world.
· As an account representative, sold computer systems and IT solutions to numerous commercial markets.
· Due to superior territory achievement, promoted to become the highest paid account representative in the branch.
· Achieved Salesman of the Month on numerous occasions.


M.B.A. – Marketing
Chicago, IL
B.A. – Physics
Lake Forest, IL


TOASTMASTERS INTERNATIONAL – Achieved the Advanced Toastmasters Gold (ATM-G) and Competent Leader certifications. Served as an active member for over 10 years and held local and district offices. Developed strong public speaking, leadership and mentoring skills over the course of membership.
DALE CARNEGIE SALES TRAINING – Completed numerous classes for career enhancement and also assisted in facilitating training sessions.


· Arizona Technology Council – Prelude’s representative and active community ambassador
· Blade System Alliance – Prelude’s representative and advisory board member for annual conference
· Toastmasters – former club officer and district officer
· Obtained Advanced Toastmaster Gold and Competent Leader designations
· Honored with the Distinguished Area award as outstanding Area Governor for managing seven clubs consisting of 15-20 members each, which were run by five elected officers


· High Availability for Telecom Devices - published October 2000 in EE Times
· Open Source Software Facilitates Hardware Developments - published August 2000 in Deutschland Markt & Technik
· Linux: An Important Prototype Tool - published September 1999 in Electronic Design (in both US and Chinese)
· Speech: Panel Moderator for the session “Security” during Server Blade Summit, March 2003
· Speech: “Carrier Grade Solutions with Windows 2000” at Networld + Interop, May 2001
· Speech: “Open Embedded Platform – The Next Generation of Telecom Infrastructure Solutions” at Microsoft’s HA Forum, December 2000
· Speech: “H.A. Architecture in PSTN Applications” at Dialogic Tech Summit, October 2000
· Speech: “Reliable Telecom Platform – The Next Generation” at QNX Users Group Meeting, May 2000
· Speech: “Open Embedded Platforms – Driving the next Generation of Voice Transport and Applications” at CeBIT 2000, February 2000
· Speech: “Telecom Platforms – The Next Generation” at Intel/Motorola HA Seminars, Tel Aviv, Israel, February 2000

Dawn C. Reid - -

Business Systems Analyst

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


International experience and exposure to diverse technologies, cultures, and business operations underscores more than 6-years experience in the IT sector. Acknowledged for capacity to analyze issues, expedite innovative solutions, and build the type of consensus-driven environment that contributes to on time, on-budget delivery. Track record for absorbing volumes of technical information, conceiving realistic solutions, and bridging the gap between technology limitations and business/management expectations. A service- and client-focused professional, with proven team leadership strengths.

Professional strengths include:
System Analysis & Design
End-User Training
Project Management
Business Administration
Operations Management
Application Development
Cost Reduction/Containment
Process Improvements
Issue Resolution
Risk Analysis/Justifications
Technical Specifications
Client Relationship
Team Leadership
Critical Problem-solving


Microsoft Office Professional • Microsoft FrontPage • HTML • Windows NT/2000/XP/ME/98/95 • LAN/WAN • JavaScript • WML/WML Script • OO Design • Network Design • Database Design • Visual Basic 6 • VB.Net • Visual C#, C++, C • XML (DTD, Schema, XSLT, CSS) • UNIX (Linux, Solaris) • MAC OS • Geomedia/Geomedia Pro• Visual Manufacturing • BizTalk Server • Photoshop • Microsoft Project • Pascal • Eiffel • Prolog • Java • ASP.Net • ADO.Net • SQL Server • Novel Netware • Lotus SmartSuite •


· Successfully transformed an outmoded manual inventory system into a contemporary barcode function with inbuilt expandability for future enhancements. Delivered incident free project by “impossible” deadline of just 5-weeks, training end-users to master the system in 15-days.
· Key contributor in 4-person team assigned ambitious project to replace ineffective and erroneous manufacturing tracking and payroll systems. Devised the design for the $US 2 million project that won management support and later spread to all plants in the USA, Mexico, and Central America—with implementation pending in Europe and Asia.
· Pioneered the use of GIS in the law enforcement sector by designing Crime Guard a GIS application that refined the methods of analysis for the police department in Apizaco, Mexico. Met the “go-live” data for implementation with a system that housed digitized city maps, incidences of crimes, and offender details.
· Recognized as one of the best GPAs from the School of Computer Systems Engineering in 1993.
· Top 5 placement at the ACM International Collegiate Programming Contest, Region Mexico, 1996.


Retail Manager

Systems Designer & Developer

Manufacturing Systems Developer

Software Engineer

CB1 INTERNET CAFÉ, Cambridge, England
Internet Service Provider Assistant


Systems Programmer


Retail Manager
Recruited to turn around declining sales stemming from inept marketing campaigns, waning customer service attitudes, and excessive inventory levels. Clearly techniques used successfully over generations were failing to beat the newer, tougher retail competition. Immediately embarked upon a complete analysis and revamp of business operations; observed employees’ performances, established training programs to reinforce a “customer first” mindset, reinvigorated the marketing campaign message, and eliminated obsolete stock, while simultaneously revising order cycles and quantities.
Key contributions/accomplishments
· Customers responded quickly to the newly-attentive retail sales consultants with store traffic increasing by 30% and sales volume by 12% in just 5-months.
· Built a successful business case for, and lobbied a skeptical management on, the virtues of hiring qualified customer-centric employees. Policy paid handsome rewards with word-of-mouth recommendations of service quality spreading the reputation of the business.
· Cut inventory levels by 20% removing obsolete stock and decreasing order quantities.

Systems Designer & Developer
Transformed an outdated manual inventory recording function to a contemporary barcode inventory system designed to resolve inventory control issues including excessive ordering and ineffective product storage. Written in Visual Basic.Net and integrating Access 2002 as a DBMS, the system utilized Crystal Reports 9 for report generation and Excel 2002 for “at a glance” charting. System tracked the inventory lifecycle from product receipt to distribution, set minimum and maximum levels for automated reordering or over-stock alerts, and generated reports that detailed vendor information, product location and type, and calculated sale prices.
· Challenged by a “go-live” deadline of just 5-weeks plus 15-days to train end users, successfully met all objectives with an incident free implementation that almost tripled the inventory processing time, and won widespread praise for its stability and ease of operation.
· Introduced expandability to the system for future development including the potential for a sales and web technology module for greater functionality.

Manufacturing Systems Developer
Time consuming, and error-plagued manufacturing tracking and payroll systems were costly, inefficient, and regularly exposed to data loss and revision due to substantial human intervention used in processing the information manually.
Key contributor in 4-person team assigned to design the tracking system’s general structure. Despite widespread concern over the ambitious project, built and presented a business case to management that won unanimous support and approval.
Progressed to oversee complete development of the organization’s six separate manufacturing module phases, provide end-user training, and reengineer select processes for increased efficiency. A painstaking implementation, that transitioned staff from little or no computer literacy to fully accomplished operators.
· Originally planned for a US-based rollout, the success of the project prompted rollout across all plants in the USA, Mexico, and Central America, and was poised for implementation across Europe and Asia.
· Reduced human intervention, eliminated paper-based records, and reengineered procedures, cut business costs by 35%, increased production rates by 20%, and streamlined end-of-year reconciliations.
· Spearheaded innovative method of using radio frequency devices (RF Guns) to eliminate paper documentation and expedite the warehouse’s materials handling process.
· Automated procedure for integrating Bill of Materials and Orders to Manufacture data with system that removed the need for a supervising staff member to oversee the process.
· Trained 300+ end-users in Spanish and English to master the nuances of the system.
· Co-produced payroll system that calculated the payroll for 2000 people in each plant and virtually eliminated long-term errors. The system designed in Visual Basic 6, with Access 98 as the DBMS, was designed to cross platforms of Windows 95 and Windows 98. Exact attention to detail was critical with any errors in formula having the potential to negatively impact employees’ pay. System was implemented on time with no major incidents.
· Won the “green light” from management to modify inefficient physical processes for greater productivity. Conceived and introduced a module that transitioned the manual completion/calculation and supervisor hand-over of a form, to a fully automated system where end-users keyed in data, and the system automatically completed the process with final authorization by the supervisor.
· Became proficient at translating management concepts into code.

Software Engineer
Designed Crime Guard, an application that refined methods for the police department to analyze crime and determine patterns or similarities in location, type, or time. The program also calculated best routes for reaching an incident swiftly, most likely placements of mobile units to minimize response times, and a database of known offenders detailing home addresses and modus operandi data.
· Overcame hurdles in gaining access to confidential and sensitive data by establishing a cooperative relationship with the Chief of Police. Digitized maps of the city, integrated into the GIS software; introduced Excel spreadsheet data detailing incidences of crime by location into the database, and successfully negotiated for access to selected criminal records to ensure system testing was accurate.
· Mastered Geomedia Pro software despite no previous experience.
· Met the deadline for go-live project implementation.

CB1 INTERNET CAFÉ, Cambridge, England
Internet Service Provider Assistant
Installed and administered local area network—from network cabling, through network server configurations, user account assignations, updates, and granting permissions for shared resources. Conducted load and server stress test using test scripts and automated procedures.

Conceptualized, designed, and maintained the Computer Systems Engineering Department’s website at the University of Las Americas Puebla. Led a small team of graphic designers, and sought feedback from end- users to maximize the ease of navigation, and introduce intuitive services.

Systems Programmer
Co-programmed the human resources module designed to provide the HR department with full access to employee information—from salary to attendance rates, work shifts, and department location.


Master of Business Systems Monash University, Australia (2003)

Certificate in Finance Administration
University of Las Americas Puebla, Mexico (2002)

Bachelor of Science (Computer Systems Engineering)
University of Las Americas Puebla, Mexico (1999) International Exchange Student Cambridge University, England (1998)

Extensive training includes Japanese for Beginners, Mastering Professional Selling Skills, and Customer Service. Attended the ACS National Conference—Australian Computer Society
Gayle M. Howard - Top Margin -

Data Analyst Public Health

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Organized, efficient, and precise with strong communication and liaison skills
• Skilled in planning and execution of special projects during time-critical assignment
• Decisive and direct, yet flexible in responding to constantly changing assignments
• Able to coordinate multiple projects and meet deadlines under pressure
• Enthusiastic, creative and willing to assume increased responsibility
• Attention to details and strong follow through


• Language - Fluent in Spanish
• Computer - UNIX, VMA, Lotus Notes, MS Office, Word Perfect, SPSS 8.0, ESRI
• Certified in radiation safety
• Experience with medical terminology
• Database development


Office Administration
• Collecting and recording statistical and confidential information
• Assembling and organizing bulk mailing and marketing materials
• Data entry, with exceptionally fast typing and related Office Administration activities
• Organization specialist, able to ensure smooth and efficient flow of functions
• Progressive experience in office management, scheduling, and support services, data analysis, and research collection
Customer Service
• Extremely sociable and able to put visitors at ease
• Excellent verbal and written communication skills
• Highly skilled at solving customer relations problems


George Washington University, Washington, DC
Masters, Public Administration

University of Pennsylvania, Allentown, PA
B.A., Sociology, Minor: Concentration in Spanish


The National Hispanic Medical Association, Washington, DC

VA Healthcare System, West Haven, CT

G.W. University, Washington, DC

Hecht's Company Department Store, Pittsburgh, PA

Patton & Page Law Firm, Pittsburgh, PA

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - - - 703-444-7835 - 703-444-2005 fax

Database Administrator

Frances O'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


2003 Graduate with independent work habits, an analytical mindset, and the versatility to resolve multifaceted issues despite the challenges of changing priorities, imminent deadlines, and differing team agendas. Characterized throughout employment and academic life as a self-starter; an individual committed to delivering solutions and possessing the ability to apply complex technologies that translate business needs into a practical reality. Bilingual—English and Chinese (Mandarin).


Masters of Information Technology
Major: Information Systems
Maryland University of Technology

Bachelor of Information Technology
Major: Information Systems
Thailand Technology College

Diploma of Electrical Engineering
Major: Power Electronics
Polytechnic, Singapore


· Oracle Developer/2000 Forms
· Microsoft Visual Studio.NET
· Oracle 9i PL/SQL • Oracle SQL Plus
· Microsoft Office Professional
· SAP R/3 4.6C BASIS Administration
· Microsoft FrontPage
· SAP ABAP/4 Programming
· JavaScript • HTML
· Macromedia Coldfusion MX, Dreamweaver MX, Flash MX
· ARIS Toolset 5.0
· Microsoft Visio
· Windows NT/2000/XP/ME/98/95


The Subject: Case Studies in Enterprise Wide Systems
The “Client”: Maryland Health
The Project: Team project to act as “Business Analysts” implementing SAP Enterprise Buyer Professional 3.0 (EBP)—a web-based procurement solution to be used throughout all state hospitals.
Personally selected by academic supervisors to contribute to a 13-week team project to support Maryland Health’s e-Procurement Proof of Concept pilot project. Working from a framework of existing issues, produced costing and process models encompassing proof-of-concept, business process reengineering recommendations, expected functionality, feasibility of technology for long-term expandability, and forecasted investment returns.
Using ARIS Toolset 5.0 mapped business processes, and gathered data via a series of interviews with cost center general managers, supervisors, and key employees. As appointed Communications and Time Manager for the team, presented meeting minutes outlining issues delegated, discussed, and resolved.
· Volunteered to preside over performance measurement issues. Conducted research and produced recommendations that compared the value of implementing or not implementing EBP functionality.
· Added value by introducing idea to interview vendors for feedback on an EBP implementation. Project managers were delighted with positive responses from Johnson & Johnson and Kimberley-Clark.
· Introduced idea of interviewing other organizations such as Maryland Rail currently implementing the solution to facilitate meaningful exchanges for improved implementation.
· Gathered information from focus group meetings at the Maryland Base Hospital. Collated responses for the Excel-based “Issues Register” offering short-, medium-, and long-term recommendations to concerns raised.
· Presented formal e-procurement solution findings before audiences of 30-plus attendees on two separate occasions.
· Estimated and “sold” the benefits of a new e-procurement solution citing cost savings of 35%.

The “Client”: Investigative Center for Technology Advancement
The Project: Created a web-based survey program for enhanced data collection capacity
The Technologies: Macromedia Coldfusion MX, Macromedia Dreamweaver MX, Microsoft IIS 5.0, Microsoft Access 2002, Adobe Photoshop 7.0, Macromedia Flash MX
Awarded Distinction for this academic project conducted during post-graduate studies. Planned 13-week work schedule complete with project milestones and met deadline for the main program—later adding enhanced functionality.
The program, written in Macromedia Coldfusion MX, consisted of 125 code files, and was designed to function seamlessly with most internet browsers. Processing was performed primarily on the server side.
· Transformed expensive and protracted mail-based data collection method, with a faster, cheaper web-based base survey instrument that was “instant” and accessible to a global audience.
· Software enabled the surveyors to insert, modify, and delete survey questions; monitor responses via graphical presentation; monitor average time taken by respondents to answer the survey; import email addresses and send invitations, thank-you notes, and reminder messages; export data in a variety of formats, and alter surveyor permissions.


Technical Support Executive
High-pressure helpdesk call center environment, assisting customers with Internet connectivity issues across multiple operating system platforms.
· Deflected atmosphere of staff discontent by displaying a positive attitude, and initiating ideas that served to boost personal productivity and circumvent the outdated and unsynchronized computer environment.
· Boosted personal productivity by using own laptop; an idea that elevated call rates by 30%. Improved productivity decreased customer-waiting times by 30 seconds, lowering the levels of customer dissatisfaction.
· Consistently surpassed call targets of 45 to 55 calls per shift by average of 30 to 35%.

Assistant Electrical Engineer
Two-month industrial attachment during electrical engineering studies. Designed ISO standard electrical and power systems for major buildings including fire alarm placement, lighting, speakers, power switches, back up generators, and more.


Unit Intelligence Clerk
· Represented army unit in the annual Army Half Marathon
· Selected to attend training exercises with defense force representatives of Singapore and Indonesia.
· Awarded “Company Best Shot”
· Gold Award for all physical fitness tests
· Conducted course to trainees
Gayle M. Howard - Top Margin -

Database Consultant

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Oracle 8 Certified Database Administrator / Ten Years’ Technical Experience

Senior Database Consultant with expertise in facility and project management. Fast-learning, independent problem-solver and troubleshooter simultaneously handling multiple projects.



Sun Solaris 9
HP-UX Server
HP-UX 11.0
Sun SPARC Server
Windows 2000 / 2003


Oracle Developer 2000

Microsoft SQL Server


Charged with set up, configuration, and preventative maintenance of complex databases for ministries and statutory boards on per-project basis single-handedly.
· Accelerated operations in Ministry of Education (MOE) by replacing DOS-based system with user-friendly Windows-based (GUI) application for School Physical Fitness Test System using Oracle Developer 2000 and Oracle distributed databases; application eventually pushed down to over 300 schools in Singapore.
· Contributed to Census of Population 2000 System for Ministry of Information, Communication and the Arts (MITA) for Singapore population census by developing ‘enquiry’ module using Oracle Developer 2000 and Oracle database in joint project between Singtel and NCS involving 20 programmers.
· Reconfigured three production databases and six test database servers (containing average of 500,000-1,000,000 rows of data) and migrated all Oracle clients on remote sites to new network for Agri-Food and Veterinary Authority (AVA).
· Wrote document recovery procedures and tested recovery of financial databases (20GB) at Disaster Recovery (DR) site for Ministry of National Development (MND); database stored 3000 tables with each table having average of 500,000 to 1,000,000 rows of financial data.
· Built and configured Oracle database (9i release 2) and Weblogic application server (7.0) on Sun Solaris Server for development and production server in Ministry of Environment (EMV). Also set up and configured Oracle database on Sun Solaris Server for Singapore Land Authority (SLA).
· Currently setting up and configuring Oracle database (9i release 2) on Windows 2000 server for Town Council development team; installed and configured ERP applications despite lack of formal training.


Troubleshot new and recurring problems and provided on-going technical support to ministries and statutory boards for newly-configured databases.
· Upgraded Oracle databases and Microsoft SQL servers for Y2K compliance despite constraint of using lower Oracle version (8.0.3); acted as technical consultant to MND applications team in database tuning and quarterly security reviews.
· Slashed time spent monitoring databases 91.67%, from two hours to ten minutes, by compiling script that embodies ten years’ troubleshooting and problem-solving experience.


Provided leadership and guidance for staff during large-scale projects.
· Led five-member team and coordinated with three cross-functional teams in developing school-link system implemented in over 300 schools.
· Provide constant guidance to two junior staff recruited to assist in configuring of Oracle database for Town Council.


Senior Consultant
Special Projects
Served as Database and HP-UX System Administrator with:
Building and Construction Authority (BCA) / National Parks Board (NPB)

Served as Database Consultant with:
Town Council
Singapore Land Authority (SLA)
Ministry of Environment (EMV)
Ministry of National Development (MND)
Agri-Food and Veterinary Authority of Singapore (AVA)
Ministry of National Development (MND)
Ministry of Information, Communication and the Arts (MITA)

Served as Application Developer (Project Leader) with:
Ministry of Education (MOE)

NATIONAL COMPUTER BOARD (NCB) (bought over by Singtel to become NCS in 1996)
IT Analyst


IBM DB II (2-day course)
Oracle 8 Certified Database Administrator (self-study of three out of five courses)
Diploma in Computer Studies—Ngee Ann Polytechnic

Teo Boon Sin - -

Delivery Manager

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Professional career reflects over 10 years of business analysis, operational overhauls, strategic planning, and technology implementation. Possess a demonstrated record of success to increase efficiency, enhance shared use of information, and establish technological infrastructure to facilitate rapid financial growth and market share. Leadership has been utilized in pharmaceutical, finance, communications, and manufacturing environments. Functionally responsible for quality, testing, and technical solutions for all business strategies, including but not limited to: Process Analysis, Program Management, Vendor Relationships, Needs Analysis, Implementation Planning, Disaster Planning & Recovery, and Systems Integration, for services organization with 400 personnel and 35 offices nationwide.


Awarded a Bachelor of Science degree in Computer Technology and Business Management, from Purdue University. Have enhanced academic and professional credentials with additional training and certification in Organizational Change, Complex Project Management, Frontline Leadership, and Emergency Program Management.

Technical expertise is highlighted with designations as a Microsoft Certified Systems Engineer, Certified Engineer, Certified Novell Administrator. Real time experience includes: Microsoft NT 4.x and 2000 Network Operating Systems, Microsoft 95,98, NT, 2000 and XP Desktop Operating Systems, Microsoft Office Products, Microsoft Access, Microsoft Project & Project Central, Microsoft Exchange, Microsoft Outook, & Lotus Notes.


These skills and experiences support a variety of leadership capacities, such as Vice President of Organizational Design, Director of Infrastructure & Planning, or Senior Business Analyst.


• Designed technology and infrastructure solutions for business consumers from concept to development through testing and implementation for diverse clients which included: Anthem, Vectren, Cardinal Health, Wishard Hospital, Farm Bureau, RCI, Automotive Finance Corporation, Liberty Fnd, Centra Credit Union, Federated Insurance, Bank One, Megasys, Hillenbrand, Sallie Mae, HH Gregg, NCAA, Roche, Simon, Cummins Engine, Conseco, Rexnord, ATA, Indianapolis Colts, Ace Mortgage, General Electric Aircraft, Hill-Rom, Inland GRC, and Department of Work Force Development
• Responsible for training and customer satisfaction issues in conjunction with $15M in commercial accounts
• Discerning analyst of business process and account receivable, able to dissect project records and invoices to resolve financial discrepancy to the benefit of the company and the customer
• Intuitive understanding of technical projects led to numerous acknowledgements: Star Award from Bank One and several JD Powers and Associates for stellar service ratings
• Excellent oral and written communications skills, able to communicate practically at all levels of the organization, from the board room to the management meeting to the technical services team
• Established strategic relationships with key analyst to increase revenues and acquire business previously held by competitors, as 'group revenues' exceed annual quota by over 27%
• Established scope & sequence of conversation from AS/400 to Ethernet Cat 5 system, designed customized data management systems, and spearheads Y2K conversion projects


Broadwing Technology Solutions
2000 - 2003
Delivery Manager/Department Manager

Broadwing Technology Solutions
1997 - 2000
Project Manager/Business Consultant

Indiana Mills & Manufacturing, Inc.
1995 - 1997
Network Manager/Engineer

INB National Bank/NBD Bank, NA
1991 - 1995
Systems Officer/Technology Support Analyst

PRWRA Richard A. Lanham - Regional Manager, RL Stevens & Associates - -

Director Healthcare Information Systems

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Healthcare Professional

Clinical Information Systems • Implementation • Client Services • Pharmacy Information Systems
Materials Management Systems • Laboratory Information Systems

Offering more than 20 years of director-level experience in healthcare and pharmaceutical environments. Highly effective project and program manager with exceptional systems development and implementation, budget development and administration, team building and leadership, and personnel management skills.

· Multi-tasking individual with wealth of knowledge and background in automated healthcare management systems.
· Direct and facilitate the design, testing, evaluation, implementation, training and support of complex automated data systems in global environments.
· Possess hands-development experience in creation and implementation of user interfaces, as well as software design and modification, from concept through implementation.
· Skilled executive with exceptional communication, and negotiation skills.
· Cost control expert, able to significantly reduce operating expenditures through application of organizational restructuring techniques and change management.

Career Accomplishments

· Key member of design team that successfully developed and implemented the Emergisoft legacy system and EmergisoftED, second generation product.
· Coordinated and led user group meetings and physician/nursing advisory groups effectively delivering presentations and technical information to potential users.
· As Consultant for ASCI, managed high-profile, high-revenue accounts such as Michael Reece Hospital, UCI Medical Center, Cedars Medical Center, and Presbyterian Hospital.
· Directed all activities related to review, selection, and implementation of laboratory information system, surgical scheduling system, patient acuity system, and financial system for The Jewish Hospital of St. Louis.

Qualification Highlights

· Possess exceptional personnel management skills and have maintained responsibility for directing and monitoring activities for up to 300 employees at a give time.
· Oversee and direct all functions related to new facility construction, including contractor negotiations and supply chain management.
· Recruit, interview, hire, train, and monitor personnel, remaining in compliance with all EEO directives.
· Possess capacity to simultaneously oversee lifecycle management of multiple, large-scale projects.
· Oversee and monitor all aspects of project management related to logistics, purchasing, and contract negotiation, ensuring timely completion, while remaining within scope and budgetary specifications.
· Develop, author, distribute, and implement enhanced process and procedural manuals and literature, standardizing purchasing, procurement, inventory, and logistics operations.
· Evaluate, restructure, revise, and integrate centralized training curriculum for professional development of team members and personnel.
· Possess excellent critical/creative thinking, problem resolution, contract negotiation, budget analysis/development/implementation, and recruiting skills.
· Deal effectively and tactfully with difficult personalities, developing and fostering exceptional interpersonal relationships.

Professional Experience

Health Care Software Designers
1994 – present
Director of Customer Care and Product Design
Maintain responsibility for all activities related to design, distribution, implementation, troubleshooting, customer care, and problem resolution for products developed in this division.
· Effectively manage customization projects for high-profile clients.
· Lead and directed all facets of small and large projects from conception through final implementation and roll-out of systems.
· Facilitate sales, training, and user presentations and meetings, as well as physician/nursing advisory groups, and assist sales staff in presentation development and delivery.

1988 – 1994
Director of Client Services, XYZ Healthcare System, Inc.
1986 – 1988
Director of Clinical Systems, City Hospital of Augustine
1982 – 1986


Registered Nurse – Nebraska Methodist School of Nursing
Bachelor of Arts in Psychology and Sociology – University of Nebraska

Technical Skills

Microsoft Products • HEAT • TrackRecord • SourceSafe• IQ Report Writer
(Possess proven administrative and design level proficiency, using the listed programs and tools)

Lea J. Clark - -

Director Information Systems Best

Stan Adams
306 Destiny Lane, Chicago, IL 50210 / Tel# (306) 555-4432 Email:

Director, Information Systems


Manager of information systems with 17 years experience directing cross-functional teams of technical experts to analyze systems and processes and implement infrastructure improvements. Recognized for leadership in project planning, scheduling, prioritization, contingency and risk planning, work assignments, and definition of scope for enterprise information systems projects. Demonstrated ability to focus on high-payoff improvements to achieve immediate bottom-line benefits. Proven track record of success in developing solutions that improve the efficiency of IT and business operations.


· Management – build and lead teams of experts to achieve project goals.
· Customer relations – develop and maintain mutually beneficial partnerships between business and technology groups.
· Efficiency – realize significant improvement of processing efficiency through in-depth performance analysis and code optimization.
· Innovation – design and implement cutting-edge solutions based on technical specifications and thorough research and testing.
· Planning – design long-range strategies based on technical forecasts of industry trends.
· Project management – identify, allocate, and manage company resources to complete projects on time and within budget.


1998 - Present
Director, Information Systems
Managed technical infrastructure operation and development for 300-person law firm. Directed technical staff of 20 to provide quality desktop support, reliable remote access, regular data backup, and robust networked resources. Negotiated contracts, directed long-range planning, prepared and monitored budgets up to $8M, and conducted ROI studies.
· Implemented firm’s first-ever disaster recovery plan to ensure minimal productivity loss.
· Analyzed developments in Internet technology and proposed far-reaching Web strategy to improve client services and firm’s visibility.
· Prepared RFPs for major technology infrastructure build-outs and refreshes.
· Established targets for equipment lifecycles to maximize productive use of technology at all levels of the organization.
· Developed and implemented technology standards, reducing unnecessary complexity and realizing a savings of $1.7M annually on maintenance costs.

SFB, INC., Springfield, IL
1994 - 1998
Lead Systems Engineer
Developed product release strategies for applying networking technology and programming to track transportation company assets. Designed and led programming and test efforts to enhance legacy systems with global positioning systems, relational databases, mobile computing technology, embedded microchips, and smartcards. Developed and tested data communications programming using C++ and assembler routines.
· Designed wide-area network using innovative mobile technologies to maintain constant information of truck locations. System implementation resulted in 28% efficiency increase.
· Integrated location, scheduling, and delivery system information to allow real-time schedule modifications and to inform delivery locations of early or late deliveries.
· Created user documentation to assist in remote operation and troubleshooting.
· Implemented backup systems using radio and cellular signaling to supplement global satellite system.

1991 - 1994
Systems Analyst
Provided technical project management and advice to financial services firm, maintaining strict data integrity, eliminating redundancy, and ensuring bullet-proof archival and recovery. Directed in-house technical staff to meet project deadlines and goals.
· Conducted surveys of operations to assess needs and identify high priority improvements.
· Analyzed performance of programming code to pinpoint frequently used, inefficiency algorithms. Selective code replacement resulted in 37% decrease in processing time.
· Set up test environment and pilot-tested interface designs with financial staff, ensuring that final design met users’ needs.

1985 - 1991
Systems Integration Specialist
Reviewed technology infrastructure for management consultant group, proposing enhancements, managing implementation projects, and assessing results. Conducted needs assessments, prepared budgets, constructed prototypes, and oversaw testing.
· Met with partners and office staff to map current processes and determine needs.
· Developed proposal for $4.5M capital investment, resulting in a decrease of $3M in annual maintenance costs while significantly updating computing environment.
· Created detailed project plan with well-defined tasks, milestones, client sign-offs, test cycles, and specifications, which served to communicate project progress to management.
· Oversaw implementation of networking and data communications programming to interface central computing resources (IBM AS400) with desktop computers.


Master of Business Administration (Information Systems), 1985
Chicago University, Chicago, Illinois

Bachelor of Arts (Management Information Systems), 1981
Lakeshore College, Chicago, Illinois


Institute of Electrical and Electronics Engineers
Association for Computing Machinery
American Management Association

Director of Information Technology

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Information Technology (IT) Director with 11 years experience in managing IT operations and business activities. Responsibilities include troubleshooting, prioritizing client spending to meet business objectives, and developing solutions that improve the efficiency of IT operations. Proven record of success reducing downtime, improving security, saving costs, and improving customer satisfaction. Background includes business-to-business, business-to-consumer, and eCommerce activities.

Areas of Expertise Include:
• Business Plan Authoring • Client Needs Assessment
• Data Mining • Business Development and Sales
• Project Management • Database Marketing
• Recruiting and Hiring • Solutions Development
• Process Automation • Facilitator of Training
• Profit and Loss Analysis • Client Servers System Design


Highland Corporation, Houston, Texas
Director of Information Technology, 1998 - Present
Carry multiple areas of responsibility, which include business management activities such as profit and loss, identify and secure new clients, assemble, monitor, and complete domestic and global IT projects on a consulting basis. Accounts represent the healthcare, finance, engineering, manufacturing, and insurance industries. Develop and supervise project teams consisting of network specialists, database administrators, help desk staff, and other project managers. Negotiate contracts that range from $10,000 to $750,000. Interact with IT directors, chief operating officers, chief executive officers, company presidents, executives, and regional technology managers.
· Grew the business to $2 million in annual revenue by securing various accounts.
· Reduced costs by creating business development relationships with Internet service providers and staff contracting services, such as a 35% reduction in hourly contract fees for programmers.
· Saved client 50% in costs by recognizing and implementing measures to eliminate database crashes, maximize application performance, and repair data, which was completed in a timely manner while concentrating on developing the database in preparation for building and constructing eCommerce services.
· Shaved six months off a $500,000 eCommerce solution project for client by establishing timetables, goals, and milestones, providing technical leadership, and maximizing efficiency.
· Reduced maintenance time, increased security, and significantly reduced travel expenses to five locations in the United States and one in Canada by a cohesive Windows/NT 2000 network architecture for client that allowed end-users to be centrally managed for better performance.
· Improved reliability and performance of desktops for client by establishing a Cisco network solution, and optimized and resolved issues with financial information services.

Baker and Baker, Inc., Farmingdale, New York
IT Project Manager, 1997 - 1998
Managed IT projects to support existing applications at more than 500 retail outlets across the United States and Canada, and developed new applications for this global automotive paint corporation. Supervised a six-member team of help desk staff, programmers, and network specialists. Served on a management team overseeing 200 field representatives to insure program integrity through both maintenance and support. Worked with executive management to determine departmental budgets. Negotiated with hardware and software vendors to purchase equipment, managing a $375,000 annual budget.
· Improved application performance by 40% by recognizing failures in existing system and upgrading database.
· Saved thousands of dollars in support costs and improved customer satisfaction by standardizing the configuration of software and hardware solutions.

Goldman and Frank, New York, New York
Senior IT Manager, 1995 - 1997
Recruited by the chief technology officer to develop the company's eCommerce strategy and presence, provide IT support, and serve in a pre-sales capacity for large client engagements for this IT integrator. Supervised a 10-member team, including network and telecom engineers, helpdesk staff, computer operators, and developers.
· Developed the company's first multi-platform LAN and WAN to support 700 end-users at seven locations across the United States and to integrate five different subsidiaries.
· Saved $1 million from the IT budget by using meticulous project management methodologies such as PROMPT and PRINCE, creating cost saving strategies which were monitored through monthly reports.
· Reduced downtime by 75% and increased client satisfaction by establishing a complete helpdesk department and remotely resolving client issues through the use of network management products.
· Managed the development of Windows NT server infrastructure through the design of a multiple master domain backbone to support company eCommerce and Internet initiatives.

Octagon, Inc., Massapequa, New York
Sales Engineer / Service Installation Manager, 1991 - 1995
Hired as a service installation manager, visiting client sites and managing teams involved in the installation and integration of company's warehouse management and logistics software applications. Promoted in 1993 to a sales engineer position, serving as a consultant to determine clients' needs, perform facility assessments, develop proposals, create strategies, and determine network feasibility and impact on LAN's, WAN's, and existing systems. Accompanied sales representatives on sales calls to provide technical direction.
· Contributed significantly to the company's realization of highest closing sales rates for personal accounts.
· Developed the company's first end-user conference, which as dedicated to integration training and knowledge.


Project Management Institute (PMI)
Association Information Technology Professionals (AITP)


New York University
Bachelor of Science, Management Science (MIS)

PRWRA Sandy Hild - The Résumé Doctor - - -

Director of Informational Systems Law Enforcement

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Proactive, high-energy individual with over 25 years' experience in law enforcement principles and practices, as well as state and federal laws relating to correctional and law enforcement agencies. Adept at building trust and developing effective relationships with county agencies and officials. Excellent organizational, time management, and leadership skills, coupled with the ability to build and manage creative teams. Ability to think clearly and objectively, rapidly assessing the problem at hand while remaining calm in difficult situations.

• Penal Code • IJS & RDMT
• Emergency Operations • Public Speaking
• Community Awareness • Technical Projects
• Educating & Mentoring • Hostage Negotiations
• Multi-Agency Coordination • Local Government Rules & Procedures


• Pioneered the successful implementation of the RDMT project, an $11 million regional radio system and communications center involving 4 separate government entities. Liaised with Sheriff's office staff and county budget personnel for approval; developed specifications for vendors, and collaborated with attorneys over a 3-month period to write contract.
• Championed project management of IJS (Integrated Justice System) computer system; a $20 million project bringing together the Sheriff's office, Adult Probation, Constables, District Attorneys, County Attorneys, County and District courts, and elected County and District Clerks offices.
• Spearheaded writing of the Standard Operating Procedures (SOPs) for the SWAT unit, ensuring awareness by all parties (SWAT and uniformed patrol) of procedures for SWAT callout, arrival, deployment at scene, use of tactically trained medics, and handling of all victims and witnesses.
• Instrumental in leading over 50 successful SWAT missions, ensuring the safety of all hostages, civilians, and team members.
• Played a pivotal role in Austin County agency's receiving parity pay with other local law enforcement agencies and retaining experienced staff; researched and created a detailed report to government officials, demonstrating that staff were relocating to other agencies due to pay issues.
• Wrote and submitted a successful grant request for the creation of a Warrant Research unit; unit still exists today.


1977 - Present

1999 - Present
Director of Informational Systems
Reporting directly to Major of Austin County Sheriff's office overseeing all technical projects. Act as single point of contact for over 20 government agencies, handling all data exchange and technology requests from staff. Execute all decisions on vendors used; develop specifications for vendors and recommendations for purchases; authority to handle all disciplinary matters up to, but not including, termination.
• Selected to research, develop, and write a successful budget request for a $5 million Training Facility; gathered outside support from numerous elected officials.
• Determined fiscal requirements and prepared budgetary recommendations for replacement PCs, staff promotions, and recruitment of new staff members.
• Independently coordinated complex "gap analysis" of the IJS, measuring differences between versions 6 and 7; saved thousands of dollars in maintenance fees and standardized growth ability with software. Collaborated with staff members in presenting results to Austin County agencies, resulting in successful conversion to version 7.
• Successfully rallied community support for the building of a radio antenna in the Austin School District; antenna is 1 of 17 towers in the new RDMT radio system, enabling full county coverage for all public safety agencies - Police, Sheriff, EMS, and Fire Department.

1994 - 1998
Lieutenant of Tactical Operations
Successfully led SWAT team to 3rd place in SWAT Police Olympics; SWAT team achieved and maintained the highest level of physical fitness in the agency for 3 consecutive years.
• Planned and executed specialized training with other agencies for SWAT team; involved specialized training from the military in dignitary protection, hostage negotiations, drug lab raids, the use of helicopters in SWAT missions, raid planning, and bomb recognition.
• Independently gained authorization from Fiscal and Command staff to purchase the first "threat level 3 vests" and other costly essential equipment for the SWAT team.
• Collaborated with Sheriff's office and officials in opening a third "courthouse" in the Marks building due to growth; ensured Courthouse security and the safety of all court participants by determining security needs and establishing procedures, becoming the benchmark for Austin Courthouse security.

1990 - 1994
Lieutenant of Personnel & Training
Instrumental in managing grant providing Basic Peace Officer Training to students from a 10-county region, with 17 groups successfully graduating. Austin County held the State grant for Basic Peace Officer training and held the state record for 3 years, with a 100% pass rate.
• Played a key role in writing and implementing four annual promotion examinations for

1987 - 1989
Sergeant of Patrol


University of Texas
Criminal Justice

University of Texas
Criminal Justice


Graduate of FBI National Academy, 2001
Professional License: Master Peace & Instructor License - TCLEOSE


Member, Austin County Sheriff's Officers Association
Member, CLEAT


Original Founder/President - Employee's Association for the Sheriff's Office
Cadet Training Coach - University of Texas

PRWRA Jennifer Rushton -

Director of MIS

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Information Technology executive seeks position using proven management abilities. Noted for leadership skills, problem solving and implementing cost effective systems.


• Manage Profit and Loss analysis, budgeting and cost controls, schedule operational tasks and projects, program implementation, departmental coordination, and logistical planning.
• Handle applications management, system installation and design, advanced project management, workflow and efficiencies enhancement, report writing in SQL, troubleshooting, ancillary solutions, data networking, basic network administration, and overall operations support and management.
• Coordinate recommendations to senior management and staff, productive interaction with individuals of all backgrounds, design and implement staff training, deliver presentations, and produce proposals.
• Known by senior management, staff, engineers, clients, and customers for detail-oriented management skills, ability to prioritize tasks to accomplish maximum results, timely completion of projects, and ability to solve organizational problems.


Underwriting Group, Ft. Lauderdale, FL
1998 - Present
Director of MIS / Consultant
Provided consulting services first but was offered a permanent position as MIS Director due to job performance and timely completion of projects.
• Manage all aspects of day-to-day operations for 170 users in all departments. Oversee and facilitate implementation of all systems and programs, provide assistance, education, and training to all departments, act as a liaison between company and various vendors, and design detailed specifications required for defect / enhancement resolution.
• Create and maintain all system generated reports, update statutory compliance of all policy forms, and reengineer and automate various departments.
• Developed and launched implementation of a Y2K remediation plan.
• Assisted in and assumed responsibility for a $1 million computer software and hardware upgrade.
• Increased automation system operational efficiency through use of new software.

The Post, Sarasota / Ft. Myers / Naples / Orlando, Florida
1984 - 1998
Branch Manager
Hired as part-time administrative support and promoted to Route Driver and Branch Manager.
• Directed day-to-day warehouse operations for wholesale newspaper agency distributing a variety of local, regional, national, and alternative titles to vendors statewide. Handled strategic management and office administration, including logistical planning, route scheduling and transportation coordination, production tracking, processing orders and returns of publications, maintenance of building and equipment, monitoring cost controls, maximizing efficiency, decreasing labor costs, and related functions.
• Coordinated interviewing, hiring, training, and supervision of new employees, purchasing, collection of accounts receivable, payroll, fostering and maintaining vendor relations, and ensuring quality customer service.
• Engineered and executed a complete overhaul of Ft. Myers and Naples offices to streamline operations, increase efficiency, and provide faster service.


Manatee Community College, Bradenton, FL
B.S., Business Administration

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 -

Director of Quality Assurance

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Leadership ~ Project Management ~ Quality Assurance ~ Process Improvement

· Skilled leader with expertise in application life-cycle management, standard procedures and policies, and process improvement. Dialog with users and match business processes with application logic. Drive inefficiencies from business processes; participate in cost reduction efforts. Coordinate project development efforts in relation to continuous improvement.
· Develop and integrate applications on variety of platforms for multiple interrelated IT business areas. Provide project management, leadership and solution development. Participate in all phases of development life cycle. Provide feedback to ensure quality of development and enforce standards. Develop, integrate and coordinate cross-organization test projects.
· Strong technical, troubleshooting and process management skills. Effective oral and written communication skills with individuals across all levels of an organization. Consistently recognized by management for superior performance and creative problem-solving ability.
· Define and manage customer-focused initiatives in all stages of development. Interface with cross-functional teams within the organization as well as with outside vendors. Thoroughly experienced in collaborative development and institution of business systems impacting customer relationship management. Create and implement tools to monitor application performance. Deliver diagnostic solutions.
· Define and promote processes that govern how an organization performs requirements definition, design, implementation, test and support activities. Design system enhancements that boost productivity and close operational gaps.
· Audit processes to ensure they are properly implemented and produce the desired effect. Work to improve effectiveness of processes. Knowledgeable in industry-standard QA activities.
· Competent in writing and editing technical documentation. Support applications that reside on Unisys mainframes coded in X-Gen as well as applications that reside on IBM mainframes and coded in Cobol. Support 3-tier applications with components in Java, Tuxedo, Db2, etc. Facilitate introduction of new software as tools to support applications. Streamline processes and gather data to optimize management of workload.


UnitedHealth Group – Plymouth, Minnesota
1998 – Present
DIRECTOR OF QUALITY ASSURANCE/IT DIRECTOR, Uniprise Technologies (2002 – Present)
DIRECTOR OF OPERATIONS, United Health Networks (2001 – Present)
· Focus on improving end-results and productivity. Implemented process to ensure success of phase containment and deliverables. Gathered data to build baseline and initiated processes to improve baseline. Purchased tools to gather and use data for managing work effectively.
· Researched and recommended purchase of technology improvements (e.g., Mercury test Director, Mercury WinRunner and LoadRunner). Success of these technologies was the impetus for the corporation making them the standard testing tool set.
· Spearheaded creation and implementation of User Acceptance Testing as a re-usable test environment; engaged and trained business partners on benefits of use. Hired and trained individuals to lead processes.
· Provide leadership, direction and support to QA team of 22 mid-range through management level technicians that maintain the technology to support 6 applications that support the sales, marketing and front-end processing for major U.S. healthcare corporation with offices nationwide. Support business objectives and interact with other functionally related departments.
· Oversee team that manages strategic operational projects for United Health Networks: Operation Clean Sweep and Unified Platform for Growth.
· Key player on leadership team to select vendor and lead outsourcing transition of large platform. Determined overall structure of outsourcing and impact on internal QA team.
· Developed IS QA Focus Group to take QA global within all UnitedHealth Group IS departments, focusing on development lifecycle adherence, Go/No-Go criteria, factual communication strategies, risk management and process improvement processes.
· Manage overall project quality. Ensure that all components of software development lifecycle are followed and all exit and entrance criteria are met along the cycle. Test all new and changed functionality to applications during development lifecycle.
· Select optimal tools that will reduce work effort and increase validity of testing. Ensure no defects will deploy to production. Reduced deployment of defects by 90% within 12 months.
· Rolled out metrics methodology to gather, report and use data to manage projects and ensure overall quality of deliverables. Maintain highest standards for product quality and service.
· Boosted quality assurance competency to CMM level-3 organization: evaluated staff, made modifications to enhance and improve efficiencies and quality; evaluated and purchased tools to support improvements; and monitored value to ensure achievement of continuous improvement.
· Led development of QA methodology for all HPSI approved projects. Methodology adopted by other UHG develop areas.
· Designed and implemented direct-report format to manage team and application areas. To ensure staff success, implemented career coaching model to support employees with day-to-day issues, concerns, career development plans and HR issues.
· Served as account relationship manager to work with Ovations leadership team to resolve issues and strategize approaches to restructure/enhance system.
· Managed team salary, training and staff welfare budgets; maintained 98% employee retention.
· Developed 5-week training program for new employees. Reduced learning curve and improved employee productivity by 85%.

UnitedHealthcare – Edina, Minnesota
1996 – 1998
· Managed numerous conversion projects that improved accuracy, productivity and efficiency for users, i.e., oversaw Medicaid and Medicare implementations, created Medicaid interface development team concept and managed development of 100+ front- and back-end programs.

Jack Henry and Associates – Roseville, Minnesota
1989 – 1996
· Managed 13-bank, 5-state 24x7 processing center and 1 off-site banking client operations/computer center. Created and tested disaster recovery plan. Coordinated annual state and federal regulatory audits.
· Initiated steps to optimize client relationship management, assisted sales team in closing new business and renegotiated contracts.
· Served as project manager for conversion of legacy system platform to Liberty Banking platform.
· Wrote and marketed a computer-based training program to enable clients to train their employees on efficient use of proprietary banking platform.

Previous employment in the banking industry as an operations specialist.


Recent workshops include:
· Certified Software Test Engineer
· Software Development
· Writing Skills
· Rensselaer Leadership Training
· System/Platform Conversions
· Creating CBT
· Boot Camp for Test Managers
· Communication Skills
· Authoring Tools
· Project Management Institute
· Health Care Training
· Micro-Computing
· Quality Assurance Methodologies
· Medicare and Medicaid IT
· Creating Web Pages

Graduate, St. Paul Vocational Institute – St. Paul, Minnesota

Jane Roqueplot - -

Engagement Manager

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Management professional with eight years of broad-based information technology (IT) experience, including coordination, direction, and management oversight of practice consulting engagements, as well as sales and marketing of consulting services and solutions. Emphasis on providing direction and technical leadership for the planning, management, and implementation of infrastructure solutions for mission-critical environments. Background includes experience with two of the top global computer hardware, software, and services companies, as well as one of the top consulting firms.

Areas of Expertise Include:

• Developing Plans • Creating and Mapping Solutions
• Building and Leading Teams • Identifying Opportunities and Risks
• Identifying Technical Resources • Managing Financial Resources
• Orchestrating Solution Implementations • Scheduling Tasks and Milestones
• Ensuring Delivery • Developing and Forecasting Budgets
• Generating Executive Reports • Initiating Contacts


Highland Corporation, Houston, Texas
Engagement Manager, 2000 - Present
Manage project planning and implementation activities, as well as project teams involved in providing infrastructure solutions in support of mission-critical environments for global and regional accounts throughout Texas, Louisiana, Oklahoma, and Arkansas. Supervise project managers, infrastructure architects, and engineers involved in $40,000 to $800,000 engagements. Interact internally with sales teams, district managers, and practice managers. Communicate externally with chief technical officers, vice presidents of technology, directors of information technology, senior systems administrators, database administrators, database managers, and other mid-level managers. Worked with sales organization in providing technical expertise during initial contacts, conducting presentations, and assisting in securing new consulting engagements. Managed relationships with vendors and subcontractors.
· Earned award for directing and managing all independent processes of a ten-member team involved in building the SAP infrastructure over a 4.5 month timeframe that was completed on schedule, under budget, and on target with proposal.

Maxwell Management, Austin, Texas
Deployment Manager - System Integration / Account Manager, 1998 - 2000
Implemented and managed approximately 50 deployment projects, an Internet-based business intelligence and knowledge management tool, with an emphasis on top-tier companies within the transportation industry. Major accounts included Federal Express and Southwest Airlines. Projects ranged from 50 to 150 seats per account and targeted human resources, tax, accounting, information technology, and process improvement areas. Conducted internal and external seminars. Recruited originally as an account manager, marketing and selling to chief executive officers, chief financial officers, chief operating officers, chief technology officers, and other senior management personnel.
· Achieved ranking as one the top four account managers nationally, consistently exceeding goals.
· Attained a 70% closing ratio.

Baker and Baker, Inc., Austin, Texas
Account Executive, 1997 - 1998
Managed a territory that was targeted to generate $4.5 million in annual revenue in 1998 by marketing and selling advertising for this leading Internet discussion destination. Maintained sole responsibility for the Midwest territory, while co-managing the Western United States. Originally called on vice presidents and directors of marketing within major technology accounts such as IBM. As product awareness grew, called on media planners, directors, buyers, and online specialists representing advertising agencies. Negotiated contracts ranging from $85,000 to $110,000 per month.
· Achieved ranking as the #1 account executive during first six months of tenure and grew territory twofold.
· Developed internal sales processes and methodologies.

Goldman and Frank, Austin, Texas
Account Representative, 1996 - 1997
Generated sales of a world-class solution for analysis, implementation, and operation of complex software and hardware systems. Sales ranged from $10,000 to $400,000. Interacted with information technology department managers, engineering department managers, and design engineers. Major accounts included IBM, HP, and Intel.
· Recruited as the first inside sales representative, developing processes and methodologies for this area.
· Increased sales pipeline by 35%.

Lincoln, Beale & Frank, Austin, Texas
Senior Systems Analyst / Systems Administrator, 1995 - 1996
Assigned to the IBM account on a six-month contractual basis, supporting 30 end-users of OS/2, over 100 end-users of AIX, and 75 end-users of client/server systems. Provided application support to various IBM manufacturing business units. Upgraded and modified software, and modified existing software code to improve efficiency.

Reed and Associates, Austin, Texas
Program Analyst, 1994 - 1995
Wrote Cobol code and enhanced company's software products and customer systems for the insurance and banking industries. Performed structured analysis. Prepared business requirements for potential modifications.


SAP 3.x and 4.6, SunCluster 2.x and 3.0, Sun StorEdge Instant Image, Sun StorEdge Network Data Replicator, PowerPath 2.x, TimeFinder 4.x, EMC Control Center, Volume Logix, Apache Web Server, Veritas Cluster Server, Veritas File System, Veritas Volume Manager, Veritas Netbackup Datacenter, Veritas Foundation Suite, SAM-FS, QFS, Hitachi NanoCopy, Hitachi RemoteCopy, BEA Weblogic, Vignette, Blue Martini, BMC Patrol, Micromuse NetCool, LotusNotes, SalesLogix, Oracle Financials, IBM LAN Server and Requester, Communications Manager, Endevor, File-Aid and Xpeditor (On-Line and Batch), TI's - Information Engineering Facility (IEF), iPlanet Suite (portal, directory, application, Web, calendar, messaging, and commerce servers)

Operating Systems:
Unix (Solaris, HP-UX, and AIX), Windows NT, 95, and 3.1, OS/2, and OS/390

Sun, IBM, Dell, HP, EMC, and Hitachi

Qlogic, Brocade, and Vicom

HTML, Java, C, Visual Basic, Cobol, JCL, Rexx, SQL, and SAS

Oracle, DB2, and IMS

SunOne (open net environment), service driven architectures, storage area networks (SANs), network attached storage, E2E services architecture, HPc SANs, Internet and eCommerce theory (i.e., B2B, B2C, B2E, and B2P), networks (i.e., TCP/IP, Middleware, and Interconnects), Schlaer Mellor OO Analysis, embedded systems, CICS, and MVS


B.A., Business Computer Information Systems

PRWRA Sandy Hild - The Résumé Doctor - - -

Information Security Engineer

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Senior-level Information Security Engineer

Network Architecture • Systems Security • Project Management
Enterprise Systems • Communications

Highly qualified and analytical professional with more than 15 years’ experience in network engineering, architecture, and implementation in domestic and global workplace environments.


Multi-platform Networks
Performance Analysis
Budget Administration
Team Development
Personnel Management
LAN/WAN Networks
Capacity Planning
Feasibility Studies

Technology Skills

Protocols: ISO/OSI layers, Token Ring, Ethernet, LLC(802.2), T1/T3, Optical Transports, FDDI, ATM, ISDN, Frame Relay, X.25, SONET, SNA SDLC, IPSEC, TCP/IP, IPX/SPX, ICMP, SNMP, RIP, BGP, IGRP, EIGRP, OSPF, PPP, HTTP, TACACS, CHAP, PAP, Cable DOCIS.
Operating Systems / Software: Windows 2000, HP OpenView, Cisco Works, DNS, NETSYS, Lotus CC-Mail, Mac software, ARCserve Backup software, Microsoft Exchange, Novell NMS, Microsoft Office, Exceed, X Windows.
Hardware: Sun workstations, Cisco PIX Firewalls, Cisco 12000, 7500, 3000, 2600 Routers and Cisco 65000, 3500, 2900, 5000 Switches, HP Network Devices, US Robotics, DEC Equipment, Kalpana Network Hubs, Stratacom Devices, Adtran ISDN adapters, CSU/DSU’s, Shiva Comm. Servers.

Professional Experience

Design Company
2002 – present
Director of Information Assurance
· Consult with and advice senior management of current and future security and risk implications.
· Recruit and manage information security team assigned to implementation and execution of information security policies and procedures.
· Promote internal security awareness at all organizational levels.
· Spearheaded development of internal information security committee, comprised of team member from all corporate function to ensure security is addressed in all business processes and activities.
· Monitor and assure compliance with federal regulations and industry standards, instituting changes as they occur.
· Research, evaluate, and select outsourcing contractors and vendors based on specified expertise and ability to deliver services and supplies.

Hospitality, Inc.
2002 - 2003
Senior Network Design Engineer – Unisys Corporation
· Maintained responsibility for network engineering, design, implementation, integration, and technical support for Unisys projects in support of the Transportation Security Agency within various domestic airports.
· Conducted evaluations and created site-specific designs, including network architecture, cabling, equipment selection, customer interface with Airport Authority and TSA personnel, and project feasibility analysis that included management planning.
· Coordinated site surveys and authored technical documentation.

2000 – 2003
Senior Network Architect
Department of Justice:
· Managed and support nationwide telecommunications network, providing critical network support for various sub-agencies, such as the EPA, FBI, DEA, Exeutive Office for U.S. Attorneys, and INS.
· As technical subject matter expert, evaluating, selecting, and integrating all information security-related projects.
· Managed and coordinated network operation efforts, IT planning, security, and other technical areas.
· Instituted technical countermeasures to identify threats and attempted security breaches.
· Delivered technical briefings and project plans to management.
· Coordinated integration efforts, developed operational procedures, and implemented and supported LANs and WANs with 25,000+ nodes.

Timestamp Consulting
2000 - 2001
Principal Network Consultant
· Provided consultation to Fortune 1000 clients in the areas of network architecture, network integration, capacity planning, and systems engineering.
· Supported marketing and sales, to direct and indirect channels in the Eastern U.S, including technical product and application detail, new business opportunities, and customer service.
· Managed activities of engineers assigned to client projects, prepared project plans and white papers, defined project scope, and coordinated work statements and contracts.

Engineering Technologies
1997 – 2000
Senior Network Engineer
UUNET (2000):
· Supported complex capacity planning and analysis, network design, and provided recommendations for world-wide backbone infrastructure.
· Led UUNET / Exodus project team to successful completion of co-location center build-out on a nationwide basis.
Intelsat Satellite Communications (1998 – 2000):
· Supported global network for facilities and users in 145 countries.
· Designed and implemented Cisco configurations for new internal and external networks and data circuits.
· Managed and monitored physical and logical configurations, and provided expert solutions to rapidly growing, complex, global Wide Area Network.
· Analyzed requirement in support of existing and future satellite space launches.
Sprint International (1997 – 1998):
· Provided 2nd and 3rd level support for 18,000 clients in isolating and troubleshooting communication problems for public and private nationwide ATM, Frame Relay, and x.25 WANs.

Network Operations Manger, Health Systems
1996 – 1997
Senior Network Consultant, Information Services
1995 – 1996
Network Instructor, University
1995 – 1996
Senior Network Engineer, Information Systems
1994 – 1995
Network Communications Specialist, ABC Corporation
1992 – 1994
Systems Analyst, BETA Computer Systems
1989 – 1991
Test Engineer, Circuit Manufactures, Inc.
1988 – 1989
Communications Operator, United States Army Reserve
1987 – 1990
Systems Engineer, Nology Computers
1987 – 1988
Systems Engineer, Guidance Systems, Inc.
1985 – 1986


Master of Science in Information Systems
City University - 1995

Bachelor of Science in Electrical Engineering
City University - 1985

Certification & Training

CISSP – Certified Information Systems Security Professional
Cisco Certified Network Professional – 2001 • Novell Certified Network Engineer - 1993

Lea J. Clark - -

Information Specialist Librarian

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


A highly dedicated and experienced professional seeking to utilize expertise, education, and skills to contribute to the continued success of Argonne National Laboratories—West.


· Over eight years of Public Library experience with one of the top libraries in the State of Idaho.
· Research scientific and technical information requests utilizing reference tools and computer services.
· Perform all aspects of coordinating interlibrary loans.
· Collection development including science materials, CD’s, books, maps, and microfiche.
· Excellent working knowledge of OCLC and other online library information systems.
· Resourceful, energetic, competent, multi-task and results-oriented.
· Proven ability to analyze, determine necessary corrections, and make recommendations to provide efficient solutions for library practices.
· Effective management, technical, and supervisory skills.
· Excellent public relations—work well with patrons, management, co-workers, and outside library personnel.
· Competent using software including: Windows, Word, PowerPoint, Email, and Internet—OCLC, FirstSearch, and Historical document searches.
· Effective decision-making and problem-solving skills.
· Work well as a team member or independently.
· Demonstrated ability to meet the needs of patrons, dependable, hard working, reliable, and punctual.
· Teach classes on library skills and database searching to school groups and library patrons through public schools and community education programs.


· Assisted patrons with research, computers, and word processing.
· Provided materials for patrons—helped with online searches using the Internet and other databases.
· Processed nationwide interlibrary loans using OCLC.
· Aid in collection development and purchase of special collections as well as current adult reading materials and library software.
· Solely responsible for all materials sent to the bindery and books to Swan Valley (Branch Library).
· Kept statistics for interlibrary loans; supervised Library Pages; secured the Library at night.


College of Idaho, Caldwell, Idaho. Bachelor of Science Degree in Biology
Boise State University, Idaho Falls, Idaho. Major: Geology
George Mason University, Fairfax, Virginia. Awarded Scholarship for a “Women in Science” Masters Level Physics Program. Completed one year.


Eastern Idaho Technical College, Idaho Falls, Idaho. Grant Writing, Beginning and Intermediate Word, Beginning Excel, Creating Web Pages, and Windows File & Disk Management. 2000–2001.

Workshops: Gates Foundation Training—Internet Searches, PowerPoint, Teleconferences including Soaring to Excellence Series, FirstSearch and Lili Database Searching.


Have written and been awarded several grants for books, programs, and materials for traveling displays.
Expanded the interlibrary loan number by 100% within the past three years.
Expert in searching OCLC and other databases.
Conducted mercury contamination research and report writing for the National Science Foundation and geoscience research analyzing rocks and minerals utilizing X-ray diffraction equipment.

Camille Carboneau - -

Information Systems Manager Project Management

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


IT Manager with a wide repertoire of technical qualifications. Emphasis on introducing key technology solutions to meet the changing needs of a dynamic business environment. Recognized for ability to establish, target, and meet all facets of the project lifecycle to achieve critical goals.

Key areas of expertise include:

• Data Warehousing • Decision Support Systems • Configuration Management
• Software Development • System Integration Testing • Data Modeling
• Object Oriented Design • Web Architecture • Oracle Databases
• Java Scripts • Object Oriented Analysis • MS Office and Project

• Finance and Budgeting • Administrative Reporting • Resource Management
• Strategic Planning • Vendor Relations • Forecasting and Analysis
• Training and Development • Purchasing • Capital Planning


Helix Corporation
1991 - Present
Supported corporate-wide projects in the selection, delivery and management of new technology. Oversaw the actions of a 14-person team encompassing web design, technical support, and software development. Supervised traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail.

Provided project leadership on projects including:
• Object-Oriented Analysis and Design: Presented project analysis to senior management achieving go-ahead to manage and develop system architecture and object oriented design (OOD). Directed development and selection of tools, and performed final analysis. Java, Jbuilder, Jscript.

• Data Warehousing System: Implemented data warehouse for Procurement Department to provide easy access and analysis of inventory data with viable reporting tools. Successfully delivered project under budget. MS Access, SQL.

• Web Design: Guided Intranet development and deployment from initial phase through company-wide roll-out. Placed technical support manuals on-line to allow easy access by all users which reduced help desk volume by 37% in three months. HTML, Java, IBM WebSphere.

• Technical Support: Designed a 2-day program for staff and management during the implementation of PeopleSoft modules. Member of the PeopleSoft Power User Group (PUG). PeopleSoft.

Helix Corporation
1988 - 1991
Coded numerous projects, including analyzing needs for data structures and processing routines, developing prototype and production code, and supervising testing. Utilized a variety of software including Basic, C, Cobol and Fortran.


State University of New York at Stony Brook
M.S., Computer Engineering Technology

State University of New York at Stony Brook
B.S., Engineering, Minor: Computers

PRWRA Laura DeCarlo - A Competitive Edge Career Service - -

Information Technology Manager

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


IT management professional with 13+ years analyzing, designing, consulting, deploying and project managing multi-million dollar software development applications for the retail sector. Strong project management, business-focus and resource management capabilities influence growth, and elevate market perceptions of quality and consistency.


• Software Architecture • Database Design
• Project Management • Business Analysis
• Software Deployment • Object Oriented Design
• Quality Assurance Monitoring • Help Desk Implementation/Development


• Business/Project Strategy & Direction • Quality & Performance Management
• Crisis & Risk Management • Team Development/Motivation
• Recruitment/Deployment • Policy Design/Development
• User-Requirement Consulting • Client Relationship Management


• Languages: Visual Basic V6, Visual Basic.Net beta, VB Script, C++, HTML, JavaScript, COBOL
• Databases: Relational databases, SQL Server, Access, ADO
• Software Development: Object Oriented Analysis, Design, Programming, Testing, UML, IP, SMTP, POP3 programming using Socket tools, Symbol PDE 1100 development environment.
• Platforms: Windows NT/2000/XP, Windows ME/98/95
• Applications: Microsoft Office, Microsoft Project, FrontPage, Lotus SmartSuite
• Networking: LAN/WAN - IP


Strategic Planning and Business Growth
• Spearheaded infrastructure refinements allowing for business expansion to accommodate personalized service for 100s of clients.
• Identified need for formal structure to support software product and end users at all levels of understanding. Planned, strategized and allocated financial and team resources to establish core help desk facility offering multi-level support capabilities.
• Instrumental figure in building fledgling software company to major player with several million dollars turnover and international representation.

Team Building and Influence
• Built a convincing case influencing management to establish a quality assurance division that drove process enhancements and tested end product prior to potential negative customer impact. QA division identified erroneous programming leading to potentially significant cost savings.
• Wooed, recruited and built strong technical teams from competitors and the general marketplace, including graduates and seasoned experts. Directed new recruits through intensive induction process to optimize team functionality.

IT Development
• Propelled new technologies, formulated future visions, designed systems, planned and scheduled software implementations and rolled out product on time and on budget across 100s of sites nation-wide.
• Composed first 3 versions of software; later, designed and collaborated with programming team to design, write, troubleshoot and debug newest version with approximately 1 million lines of code.
• Migrated product through DOS/Windows and web enabled applications; constructed company web site to share information and support services.


Maxwell Computer Solutions, Miami, FL
1987 - Present
Technical Director
Largest software providers to the specialist retail market, with multimillion dollar revenues, a staff of 20 and representation across Florida.

Multifaceted role driving strategic technological and business expansion enhancements, while simultaneously project managing software development, deployment, help desk support mechanisms, and system rollouts for 100s of clients. Major catalyst for infrastructure improvements, including revenue generating help desk support and quality assurance divisions.

• Sole programmer delivering first 3 versions of specialist retail management and financial software from initial concept through completion; devised project scope, milestones, plans and estimates; assessed risk, sought and analyzed technical solutions in collaboration with team and successfully delivered projects despite changing needs, staff and company priorities.
• Designed, built and deployed the first CRM/loyalty system based on SQL server, VB, and Access.
• Improved across the board understanding between the client and team members by creating detailed technical design documents illustrating business processes, and system environments.
• Eliminated system design errors, developing test plans as an ongoing necessity through to project rollout and implementation phases.
• Introduced Business Function Mapping. Integrated clients' business functions with product capability assuring expectations matched delivery.
• Designed and built generalized data mapping utilities to interface with other systems; included e-mail integration and extraction programs utilizing IP socket tools.
• Spearheaded helpdesk incident tracking and change control management systems in MS Access.
• Kept project plans on track, monitoring all software development phases in MS Project.
• Pioneered design and rollout of company intranet and web-based information and support site.
• Architected series of web-based applications based on Microsoft ASP model, and VB web classes.
• Delivered quality, functionally rich programs through absolute commitment to quality management procedures and objectives.
• Created a technically competent, energized team of developers, help desk operators, QA experts and implementation technicians by eliciting feedback, creating incentives for excellence and encouraging participation in all project phases.
• Established regular communications by planning a series of status meetings and written feedback components. This initiative served to strengthen customer partnerships, increased mutual respect/understanding and virtually eliminated potential for conflict or misconceptions.
• Acted as the direct liaison between customers and team members to coordinate the transfer of information and documentation and provide periodic updates on project status to the board.

Chamber of Commerce, Miami, FL
1985 - 1987
Reported to: Director of IT and Manager Planning
Researched, strategically analyzed, and composed tender documentation for a new development environment positioning the Chamber for responsible technological growth over 10 years.

Doyle and Associates, Miami, FL
1984 - 1985
Corporate Marketing/Technical Support
Reported to: Corporate Marketing Manager.
Established and maintained corporate technical support for database.


University of New England, Boston, MA
Diploma, Company Directorship

Monash University, Boston, MA
Bachelor of Science, Computer Science

PRWRA Gayle Howard - Top Margin -

IS Project Manager Data Manager

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seeking a challenging Senior Information Systems Management or related position that leverages my experience and skills in IT Systems Management, Software Usability & Development, Technical Solutions Development, Project & Team Management, and my ability to transform operations through leadership and strategic planning.


Langtons Cancer Center, Charlottesville, VA
1998 - Present
IT Project Manager / Data Manager
Development of Clinical Patient IT Environment:
Lead cross-functional team to continuously upgrade Cancer Center Outpatient and Inpatient Units PC technology.
• Current duties and responsibilities include building relationships with Cancer Center healthcare providers and hospital information management groups, designing an upgrade plan (consisting of both hardware and software components) to increase efficiency and improve patient care, and analyzing integration issues with hospital information systems to ensure compatibility and regulatory compliance.
• Additionally responsible for communicating plan in writing, oral presentation to administrative directors and managers for approval, and leading a team consisting of representatives from university hospital networking, pc software, pc hardware group to purchase and roll-out technology upgrade. Manage team to implement upgrade plan within budget and on-schedule and train users in new technology.

Database Design, Development and Management:
Clinical Trials Office, Virginia Department of Health BCCEDP, and Breast Team Research Databases.
• Assigned to proactively build relationships within the Cancer Center personnel to improve knowledge and understanding of cancer research, clinical trials, and patient services, work with researchers and clinical staff to design/develop and implement databases for both research and clinical data management (statewide distribution of database developed for VDH), and systematically gather user input and feedback to develop new database functionality.
• Additionally assigned to interface with Pharma representatives to ensure compliance with data management requirements, develop an approach to enhance database functions and ensure productivity, regulatory compliance and data security, and communicate both in writing and in oral presentation to researchers, clinical staff and administrative directors for approval of projects and project status. Developed and implemented plan to assure database Y2K compliance.

On-Site User Support and Training:
Statewide for VDH, in both inpatient and outpatient, research data entry staff.
• Designed and managed development of User Guides for VDH database including case based data entry training, implemented statewide on-site training for data entry and management staff for VDH database, provided user training for both inpatient and outpatient areas, and provided training, supervision, and mentoring of data entry staff for breast cancer research database.

General IT Project Management:
Large and small, for Cancer Center clinical and research groups as needed.

Regulatory Compliance:
Ensured the department complied with data security regulations both current and pending as it applied to clinical, research and clinical trails data.

Continuing Education:
Work to enhance department staff understanding of technology issues and their impact on patient care.

Langton Neuroclinical Trials Center, Charlottesville, VA
1996 - 1998
Computer Systems Engineer Senior;
System Administration:
Provided system and software management services for a multi-platform cluster in a Neuroclinical trials setting. Environment consisted of 3 HP business class servers, 90+ PC desktop units, TCP/IP internet, Oracle 7, Oracle Clinical, SAS.

Multi-Platform Hardware and Software Integration:
Provided high-level software integration problem resolution for Oracle/Oracle Clinical/SAS interconnectivity problems.
• Budgetary Management: Exercised responsibility for software/hardware/contract analysis and expenditures.
• Non-Technical Personnel Training: Developed both written training materials and oral training presentations to clinical, statistical and office staff.
• Customer Relationship Management: Proactively developed strong working relationships with clinical trail teams, effectively interpreted and acted on increasingly complex technical needs of cross-functional teams and Pharmaceutical clients.
• Mentored/Supervised: Assisted technician-level team members in developing their knowledge of UNIX, networking and software integration.

Langton Radiology Dept., Charlottesville, VA
1993 - 1996
Computer Systems Engineer Senior
• Analyzed the relative value of alternative approaches or process improvements impacting achievement of team objectives, promoted extensive network of relationships with Radiologists, Radiology Technical staff, and vendor engineers, and implemented a new teleradiology system consisting of a Sun/Intel PC cluster, Dual FDDI Ring (2 miles overall), 2 Siemens MRI Units, 2 Picker CT Units, DISC MO Archive Unit, MegaScan High-Res Grayscale Monitors.
• Designed, developed and implemented software tools to monitor vendor DICOM compliance, configured a multi-platform (Sun/RS6000/PC) cluster used in medical image analysis, and designed/developed/implemented medical image analysis software for PI's and graduate students. Coordinated software integration for various commercial image processing software packages

Virginia State University Academic Computing, Charlottesville, VA
1990 - 1993
Computer Systems Engineer
• Provided management and system administration of computer systems for 6 engineering school departments, user training for faculty, staff and students, as well as 100+ CPUs, consisting of multiple heterogeneous departmental clusters (SGI, Sun, DEC VMS and Ultrix, RS6000).
• Assigned to manage new equipment purchases, budgeting, development of specifications, vendor selection, installation and configuration. Oversaw cross-departmental relationships for networking services, software licensing, hardware service contracts.

Hopkins University Electrical Engineering Dept., Ithaca, NY
1988 - 1989
Systems Programmer Analyst
• Worked on a 2-person team to redesign departmental computing resources, reporting to a faculty committee, implemented redesign of a single VAX 11/785 to a Sun Microsystems cluster networked with Macintosh desktop units, interfacing our AppleTalk network to TCP/IP protocols, and coordinated management of hardware/software vendor relationships.
• Responsible for day-to-day system administration, interfacing with faculty, visiting researchers, staff and students, performed specialized programming for undergraduate and graduate research projects, reduced data analysis time by 75% by researching and implementing improved data analysis algorithms, and provided user training.

Hopkins University College of Veterinary Medicine, Ithaca, NY
1984 - 1988
Senior Programmer Analyst
• System administrator for a VMS VAX used by multiple departments and research groups, using C and Fortran programming languages. Worked with PI's and PhD graduate students to design and develop data management software for large volumes of fetal physiology data.
• Designed, developed and managed statistical analysis software suite for research data generated by experimental protocols using sheep, pony, and rhesus animal models. Provided SAS support and consulting services for other research groups.

Lawrence Medical Research Lab, Utica, NY
1980 - 1984
Research Assistant
• Managed laboratory, ordered supplies, and handled surgical prep, as well as researched animal management. Executed experimental protocols for hypertension studies with rat and dog experimental models. Also programmed statistical analysis algorithms.


• Software, Database & Programming Skills: Trained and educated in Systems Analysis & Design utilizing SunOS, HP/UX, AIX, IRIX, ULTRIX, BSD UNIX, VMS, X windows, SAS, Oracle 7/8, Access 97/2000, Paradox 8, FileMaker Pro, Cobol, C, Fortran, Pascal, BASIC, APL, C Shell, Bourne Shell, Korn Shell, and Perl.
• Network Administration Skills: Design, implementation, and maintenance of networked systems for the specific needs of the enterprise environment. Maintaining and establishing user accounts, network security, troubleshooting printer problems, back-up devices, and installing and maintaining E-mail servers.
• Hardware Administration Skills: Installation, configuration, troubleshooting, support, and maintenance of hardware and peripherals including Ethernet, network boards, routers, fax modems, networked printers, and multimedia products. Experienced in hardware for government and corporate applications including DEC VAX, Sun Microsystems, RS6000, HP9x, SGI, Macintosh, and Intel-based PCs.


UNIVERSITY of VIRGINIA; McIntyre School of Commerce, Charlottesville, VA
M.S., Management Information Systems
Educational focus on training business and technology professionals to more effectively manage IT (in support of business objectives) to deliver greater IT value

STATE UNIVERSITY of NEW YORK at UTICA; College of Technology, Utica, NY
B.S., Computer Science
Magna Cum Laude

A.A.S., Veterinary Technology
Dean's List


• Association for Women in Computing (Wash. D.C. Chapter)
• Drug Information Association
• Therapy Dog International

PRWRA Grant Cooper - Strategic Resumes / YWW - New Orleans, LA 70118 -

IT Consultant

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Business Analysts Professional with 15 years experience in information technology strategy, requirements analysis, and customer service.

Key Strengths:
• Resource Management • Project Management • Client Negotiation
• Technical Support • IT/Web Content • Customer Needs Assessment
• Document Management • Administrative Processes • Customer Service Strategy
• Training Administration • Task Analysis • Customer Liaison


Baker and Baker, Inc., Troy, MI
2000 - Present
Consultant Associate
Performed instructional design and Web development for delivery, training, and on-site support to EDS clientele on a project-by-project basis.

Government Project:
• Delivered nationwide training to US Call Centers spanning 5 states and 6 cities.
• Conducted 1, 2, and 8-hour training sessions for Call Center Representatives, Team Leaders, and Managers.
• Performed document change control for three 100-page workbooks and associated 50-slide PowerPoint presentations covering 400 effective changes.

Internal Mentoring Workshop Project:
• Co-authored management-approved internal mentoring workshop program, designed to ease new hire transition into Web Universities and Training environment.
• Performed task analysis and researched, interviewed, documented, outlined, and created workshop content.

Baker and Baker, Inc., Troy, MI
1999 - 2000
Business Service Analyst
Member of 3-person team responsible for measuring and delivering EDS contract performed data to management in monthly chart and graph representations to ensure superior customer service. Analyzed areas such as Call Center statistics, virus patch applications, and server down time. Responsible for seven metric categories.
• Surveyed 120 sites to gather required or missing site data for on-time delivery.
• Compiled, verified, and transformed raw data into 90 charts and corresponding graphs for seven metric areas.
• Produced and delivered 2-6 special over-and-above reports, monthly.

Baker and Baker, Inc., Troy, MI
1997 - 1999
Business Analyst
Member of 150-person team commissioned to manage financial resources and customer base for customer service assistance with repairs, reimbursements, purchase incentives, and extended warranties. Managed team of 10.

• Negotiated with customers and service departments for satisfactory resolutions, such as reduced bills, refunds, extended warranties, or purchase incentives.
• Built rapport with regional managers and several executives to facilitate elevated customer service resolutions that involved potential legal action, the Better Business Bureau, and attorney letters.
• Recognized each month by management as highest call volume representative (30-40 per day) with lowest idle time average.
• Processed 20-30 customer complaint letters per week with personalized callbacks and letter responses.
• Developed and implemented management-approved, new-hire mentoring program, involving mentor coaching, 15-item task list, profile matching, and 2-week acclamation follow up session.

Baker and Baker, Inc., Troy, MI
1996 - 1997
Educational Curriculum Development Specialist
Developed lesson content and testing software, categorizing library materials, tracking resources, and recommending value-added purchases. Performed new software quality assurance tests. Researched lesson material to ensure accuracy. Gathered new lesson information. Researched competition for marketing and packaging strategies.

• Created 15-cross correlations between existing lessons and educational standards of school districts, states, national and international tests (US, Canada, UK, and Wales).
• Produced eight new lessons in English, reading, writing, and mathematics programs with broad and in-depth content.
• Analyzed educational standards requirements from various school districts, matching needs to company's existing software base.
• Created personalized, linear programs for student use and lesson-plan integration, assembling proper lessons together with Paradox software.

XYZ Restaurant Corporation, Kalamazoo, MI
1987 - 1995
Swing Manager/Training Coordinator
Supervised 70 employees for all aspects of shift management, business operations, customer service. Ensured inventory levels, timely and adequate stock orders, facility upkeep, and vendor availability and response. Posted monthly manager and weekly crew schedules.

• Managed 10 trainer direct reports and new-hire training program.
• Walked trainers through proprietary "Train the Trainer" process.
• Interviewed and hired new employees.


Western Michigan University
B.A., Educational Psychology/English, Minor: Cum Laude

Microsoft Certified DigitalThink Courses:
E-Commerce Fundamentals, E-Business Architecture, HTML Fundamentals I & II, HTML Frames and Forms

Corporate Courses:
Strategic Project Design & Leadership Workshop, Instructional Design Workshop, Task Analysis Workshop, Needs Analysis Workshop, Business Writing, DigitalThink Design


• Microsoft Windows 95/98/NT, Word, Excel, PowerPoint, Access, Outlook, WordPerfect, DreamWeaver, PhotoShop, Paradox

PRWRA Nick Marino - Outcome Resumes and Career Service - - Bishop, TX 78343

LAN Administrator Configuration Management

Frances O 'Malley
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• Proven theoretical training and hands-on experience in legal studies.
• Extremely community focused; volunteer for a variety of organizations.
• Excellent case management skills and assessment techniques.
• Knowledgeable and practiced with the tools and use of legal research.
• Persistent and dedicated; exhaust all resources to get the job done.
• Confident communicator; comfortable one-on-one or addressing the court.
• Computer skills in MS Word, Windows 95 and WordPerfect; learning Excel.


Helix Microsystems, Columbia, SC
1982 - Present
Network LAN Administrator
Promoted through increasingly responsible positions with direct responsibility for core operating functions. Orchestrated implementation of computer code storage library through entire lifecycle planning. Managed systems configuration and maintenance, problem troubleshooting, planning and directing upgrades, and testing operations to ensure optimum system functionality. Career highlights include:

Project Management Functions
• Defined requirements, then planned, implemented and managed software library ensuring safe, stable environment for storage of code contributed from approximately 800 programmers.
• Administered lifecycle of multiple projects, assessing needs, writing proposals, setting goals, managing daily scheduling, and formulating closeout plan.
• Recruited superior-level engineers and researchers to staff internal business lines, resulting in increased productivity through efficient managing and migrating of Product Library System (PLS) to new releases.
• Improved efficiency 25% by streamlining configuration management and load/build process for policy services products, resulting in shorter, cleaner build cycles.

Technical Administration Highlights:
• Guided database administration and support activity serving over 500 internal business lines while troubleshooting daily difficulties.
• Implemented precise tracking tools ensuring 100% accountability for all purchase orders and inventory record keeping.
• Facilitated hardware repair and maintenance through LAN administration support, of all company Macintosh, XMS workstations, HP's and Solaris fileservers, as well as end-user workstations.

Customer Management Contributions:
• Mediated ownership for problem identification and resolution by managing teams throughout software release program.
• Championed innovative solutions to customer issues, increasing customer satisfaction and retention.
• Forged strong alliances with cross-functional teams, ensuring continuous daily support to effect more efficient and timely completion of projects.

Communication and Training Accomplishments:
• Delivered hands-on training programs at client sites using live systems. Ensured that end-users understood products and procedures.
• Developed documentation assisting in product familiarization including: end-user guides, reporting documents, web-page content, and general release notes.
• Chaired multi-teamed release status meetings ensuring open lines of communication on project status.
• Negotiated, leveraged, and nurtured partnerships to assist in the smooth operation of all departments.


• Certificate of Merit: In recognition of outstanding contribution to staff support.
• Pride awards: Multi-year winner for outstanding implementation.
• Performance Recognition: Received "EXCEED" performance recognition for 10 consecutive years.

PRWRA Nicole Miller - Mil-Roy Consultants -

Law Enforcement Software Developer

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Combining my law enforcement background and my computer programming experience to create law enforcement software which will maximize coordination, cooperation, and efficiency; while maintaining human interaction.


• Over 30 years' progressive experience in law enforcement.
• Law enforcement background with knowledge of the software requirements for creating coordination, cooperation, and efficiency while keeping human interaction intact.
• Demonstrated effectiveness in developing macros and software programs.
• Logical, analytical, detail oriented, intelligent, and thorough.


Police Department
1971 - 1999
• Effectively led 2 multi-agency task forces and 4 major homicides. Investigated variety of cases.
• Implemented a dictation/transcription system for department which enhanced efficiency.
• Developed high-end macros in Word and WordPerfect. Built successful prototypes for investigative case notes database, assignments database, major case information management, and search warrant generator. Developed departmental web site.
• Experienced on PC network with links to IBM mainframes and Stratus mini computer. Software knowledge includes Enfors, Access, Word, WordPerfect, Lotus 1-2-3, Excel, Photoshop LE, PowerPoint, C/C++ programming, and HTML 3.2.


Police Science, UMD, CAD, SCIC licensed, and FBI.


South Carolina Police Officers Association


Cannon Regional Law Enforcement Training Association.

Local civic organizations. Spoke on white-collar crime.


St. Mary's University, Collegeville, NC
History and computer science coursework

PRWRA Linda Wunner - - Career & Resume Design - Duluth, MN 55811 -

Lead Consultant

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly successful financial professional with expertise in standard costs, cost products, and inventory management.


• Designed and effected numerous live implementations completed on time and on budget.
• Strong analytical and troubleshooting skills, quickly assessing situations and providing solutions.
• Expertise in systems implementations, cost analysis and process improvements.
• Track record of progressive responsibilities and promotions.


Indiana Wesleyan University, Marion, IN
Masters, Business Administration

Hanover College, Hanover, IN
Bachelor of Arts, Business Administration, Minor: Computer Science, Economics


SWEETIN, INC., Indianapolis, IN
1998 - Present
Lead Consultant/Manager
• Conduct business process reviews, and recommend workplace and system improvements.
• Collaborate with clients to determine current and future needs.
• Manage implementation of various software modules, including JD Edwards (World and OneWorld) ERP software.
• Eliminate redundant systems/processes and streamline workflow and administrative operations.
• Provide effective training and change management options and alternatives.
• Advise and aid clients with cost accounting issues and systems.

1993 - 1998

Cost Accounting Manager
1995 - 1998
• Supervised Cost Accounting staff.
• Performed all cost accounting functions, including profit & loss, standard cost development for profit plan, perpetual inventory, and general ledger account.
• Collaborated on JD Edwards' implementation project team.
• Analyzed reserve accounts for inventory.
• Contributed to success of new product development team.
• Provided training on JD Edwards' World Writer for report writing.
• Oversaw and reviewed all proposed new products and engineering system changes.

Cost Analyst/Sales Forecaster
1994 - 1995
• Effectively managed daily activities of Cost Accountants.
• Formulated accurate sales projections for 3- and 6-month periods.
• Interpreted sales projection data for manufacturing and material planning purposes.
• Implemented Inventory Management System, providing training for all users.
• Created product standards for newly acquired company.

Cost Accountant
1993 - 1994
• Effectively priced all products; entered into Standard Cost System.
• Evaluated and analyzed labor and material variances.
• Audited physical inventory and provided cost analysis of engineering changes and updates.
• Monitored inventories of finished goods and raw materials, correcting discrepancies and changes.

SIMON & SCHUSTER, Indianapolis, IN
1992 - 1993
Assistant Business Manager
• Oversaw and evaluated operations, purchasing, and inventory movements of 5 facilities.
• Drafted and evaluated all proposed capital projects.
• Produced quarterly and yearly budget proposals.

1983 - 1992

Senior Cost Accountant/ Accounts Payable Supervisor
1990 - 1992
• Managed the daily activities of AP group.
• Created accurate standard direct costs for finished goods and raw materials.
• Directed and approved monthly closeout for direct costs.
• Drafted and prepared annual budget, including detailed standard costs.

Associate Accountant
1987 - 1990
• Documented and analyzed all tooling costs from manufacturing plant.
• Oversaw and updated Employee Accounts Receivable.
• Performed monthly closeout for inter-plant and Purchase for Resale accounts.
• Developed annual budget and long-term projections for capital and depreciation.
• Ensured proper backup of all accounts payable and payroll systems.

Material Control
1983 - 1987
• Collaborated to establish and set up 2 new warehouses.
• Updated and maintained computerized inventory records.
• Oversaw and expedited order processing.
• Ensured shipping requirements and proper administrative processes were completed.
• Accurately prepared bills of ladings and export paperwork.
• Teamed with programmers to expand inventory system, testing new implementation for accuracy and efficiency.


Inventory Management - JD Edwards
World Writer - JD Edwards
Repetitive Manufacturing - JD Edwards


JD Edwards Professional Certification
Product Cost and Manufacturing Accounting
Inventory Management




Proficient in MS Office with Visio, Quicken, QuickBooks


Cost product, standard cost, inventory management, shop floor, Cost Accounting Manager, Assistant Controller

PRWRA Cory Edwards - Partnering For Success, LLC - Sterling, Virginia 20165 - - - 703-444-7835 - 703-444-2005 fax

Lead Developer Finance

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


• 9+ years' experience in Programming and Technical Lead positions with expertise in commercial data processing development, project management, and technical design.
• Dedicated, hard working individual with the interpersonal communications skills to work at all levels of the organization.
• Exceptional analytical and problem-solving skills. Able to think "out of the box" and make critical decisions.
• Outstanding experience in developing applications that assist commercial operations to become more efficient, cut costs, and improve data dissemination and storage.
• Works well in teams or individually to achieve goals and objectives. Team management skills include planning, coordinating, scheduling, and budgeting. Extensive experience with Microsoft Project.


• Programming Languages: Java 1.2/1.3, JavaScript 1.1, COBOL, COBOL II, JCL, SQL, TRANSACT SQL, HTML, VBA, Perl, ABAP 4, and IDL.
• Operating Systems: OS/MVS, Windows 95/98/NT, and UNIX.
• Database Tools: SYBASE, DB2, SQL Server, MS Access, and VSAM.
• Development Tools: Microsoft Project, JBuilder, IBM Visual Age, Rapid SQL, Rational Rose, OS/MVS utilities and tools, UNIX utilities, PLATINUM, QMF, PANVALET, Endevor, NDM, FTP, Omegamon, TMON, BMC, Dreamweaver, Acrobat PhotoShop, and Popchart Server.
• Technologies: OOD, JSP, Java Servlets, Java Swing, IBM WebSphere, CORBA, CICS (Command Level), MQ-Series, and Microfocus.


JP Morgan (JP Morgan Chase), New York, NY
1997 - Present
Lead Developer
Responsible for developing and supporting financial applications for the AMS Mutual Funds AD Group.
• Lead developer for the redesign and migration of FAME to a web platform utilizing WebSphere as the application server. This front end of the Global Funds Data Store (GFDS) allows users to update current data contained in the GFDS system. It requires user authorization and was initially developed in a Client/Server architecture. Personally responsible for the development of the application framework, web page design, and web navigation. The application is now functioning as a secure Intranet web site.
• Assisted with the initial development of FAME. Incorporating the business rules into a variety of object behaviors that included GUI JAVA components and stored procedures for static data.
• Maintain and support the GFDS central depository for funds performance and valuation data. This depository contains all information loaded into the funds account service provider and requested calculations. Data is segregated into static attributes pertaining to funds and instrument levels and dynamic data such as valuations, trial balances, positioning, and performance data.
• Supported and redesigned the eFunds web site. This site contains mutual fund performance data that is calculated daily and loaded into the GFDS system from the FundStation application. Was able to incorporate POPCHART graphs and real-time PDF report generation. Performed the complete redesign and writing of approximately 80% of the code involved in the project.
• Supported and maintained a mainframe-based Private Banking Information Sytem (PBIS) that serves as an intermediary between the JP Morgan accounting systems and external recordkeeping systems (called DST). This system serves as the front end for customer transactions and an internal interface for the bank's accounting systems. MQ-series has been implemented to provide real-time money transfers through the Federal Reserve system and utilizes NDM and FTP communications tools.

JP Morgan (JP Morgan Chase)
Personally responsible for technical support of the domestic Transfer Agency mutual funds operation and involves independent work and lead of a development and support team.
• Supported a TA Database application that provided fund accounting and payment data that fed the custodian (BONY) as part of project LIBERTY. This support assignment involved client/server architecture, an Access97 database, and VBA.
• Facilitated technically the process of implementing and installing a new vendor's software into existing environments for business purposes. Packages included in this project included SDCM (Same Day Cash Management) and FANWEB (Web-based trading).
• Responsible for production support, crisis management, technical facilitation of external and internal user communication, ad hoc requests, control of different transmissions, troubleshooting of systems and applications, and tactical enhancements on a daily basis. In essence, the "go-to guy" technically when things needed improvement or something went wrong.

Bank of New, York, New York, NY
1995 - 1997
Senior Programmer
Responsible for support and functional enhancements of the Client Data Load System (CDL) that provides downloadable client data from a variety of hosting systems. The interface includes different types of destinations such as VAX and UNIX middlestations, TELEX and FAX communication facilities, and an Internet web site. The system utilizes a SWIFT format with an MQ-series for multiplatform, multisystem, multiregion communications and can alternately use NDM transmissions.
• Personally responsible for the online portion of the system and maintained all functions for the set-up files. Development involved the creation of multiple set-up and control modules, incorporating business rules, and program validation.
• Lead a team to convert the VSAM files to DB2. Responsibilities included database analysis and design.
• Lead teams of developers in all facets of the project life cycle, post-implementation production support and troubleshooting.

DTC, New York, NY
1994 - 1995
Responsible for designing, analyzing, and implementing the Money Market System. This project provided the ability to update versatile payment characteristics and input cash rates for a variety of short-term financial products.
• Performed database design, analysis, coding, and testing of programs for various batch and on-line functions as well as unit and user support, acceptance testing, screen generation, system maintenance, production support and documentation.

Chase Manhattan Bank, New York, NY
1993 - 1994
Responsible for working on various assignments on different financial applications. Enhanced the Securities Transfer System utilized for transferring stock ownership, certificate control, production of cash dividend checks, and stock-dividend distribution.
• Assisted in all phases of the project life cycle from collecting user requirements, preparing program specifications, coding, testing, and debugging batch and online modules. Prepared procedures and scheduled jobs as well as created VSAM datasets.


Polytechnic University
Bachelor of Science, Computer Science

PRWRA John Donovan - - Career Résumé Service - - Armed Forces Résumés -

Logistics Operational Manager

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Highly motivated and articulate professional with expertise in the design, development and implementation of leading edge technologies, systems applications and operations. Specialize in evaluating client needs and delivering appropriate technology solutions. Skilled systems trainer and support liaison. Innovative with sharp analytical and problem solving capabilities. Aggressive at identifying and resolving inefficient procedures. Detail and process oriented. Proven expertise in leadership, product management and customer relationship building to consistently deliver productive results. Energized by new challenges. Core competencies include:

• Personnel & Logistics Management • Business Process Optimization
• Competitive Sales Negotiations • Strategic Planning & Organizing
• Architecture Conception • Helpdesk Support
• End User Training • Wireless Networks
• Vendor Sourcing & Procurement Strategies • Problem Research & Resolution
• Executive Presentations • Workload Prioritization


Networking Operating Systems: Windows NT4 Server and 2000 Server/Advanced Server.
Networking Topologies / Protocols: LAN/MAN/WAN, TCP/IP, DNS, WINS and DHCP.
Operating Systems: Windows 95/98/XP/NT4 Workstation, Windows 2000 Professional and DOS.
Hardware: PCs, Laptops, Printers, Scanners, Compaq Servers and SCSI RAID.
Software: Microsoft Office Suite, Outlook, Power Point, Symantec products and Rightfax.
Manufacturers: HP/Compaq, IBM, Toshiba, 3Com, Nortel, Netgear and Infocus.


SY Computers, Blue Bay, Ontario
1999 - Present
Built this successful company from the ground up. Client base consists of Fortune 500 companies, Ontario Provincial Police, Expertech and Blue Bay Hydro. Oversee nine professionals and conduct all interviewing, training and administrative functions. Open, understandable, and intuitive verbal and written abilities contribute daily to success in staff and client relations.

• Strategized to create a unique marketing niche, providing corporate IT extension service. Aggressive sales and marketing campaign boosted sales 100% every year of operation.
• Scrutinize customer needs to effectively design and implement small and medium networks including wireless; provide first and second line support; conduct repairs; and set up user rights in NT environments.
• Present information to CEOs and executive management teams outlining networking options, supportive research, and logistical considerations.
• Mentor and instruct professional staff, keeping them motivated, highly trained, and focused while improving job satisfaction, and delivering top-notch service to clients.
• Seamlessly project manage multiple assignments, in different locations due to clear standard operating procedures developed to maximize productivity.

DA Computers, Blue Bay, Ontario
1995 - 1999
Retained to provide managerial guidance and strategy for sales initiatives and staff direction, province-wide. Accountable for scheduling deliveries, technicians and continuously interfacing with customers.

• Built industry credibility and delivered customer confidence. Recognized as the subject matter expert and the person who knows what has to be done and how to get it done. Client base freely followed to SY Corporation.

Blue Bay County District School Board, Blue Bay, Ontario
1995 - 1999
Managed time to provide technical knowledge teaching adults computer use. Maintained appropriate balance of classroom and workshop activities, adapting to meet and modify individual needs as required.

• Delivered programming for both new users and the technology proficient.

Canadian Forces Electrical Mechanical Engineers
1980 - 1994
Served in the military as a mechanic with duties working on small engines and heavy equipment. Final position dealt with sourcing and procuring parts and ensuring logistical follow-through for orders and repairs.

• Balanced time to co-ordinate and complete multiple projects in numerous locations, nationally and internationally.


Loyalist College, Belleville, Ontario

PRWRA Audrey Field - Résumé Resources - 6 Andrew Court, Wasaga Beach, Ontario, Canada L0L 2P0 - - - 1.877.204.9737

Manager of Software Development Data Recovery

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Management professional with over 13 years experience in the information technology industry. Emphasis on providing leadership for the architecture of multi-tier enterprise tools and management systems, and the development of their components. Special attention given to usability, performance, scalability, security, and fault-tolerance within mission-critical environments. Moved into positions of increased responsibility, eventually authoring and designing integrated product solutions, and earning the position of software development manager. Gained enterprise backup and recovery technologies experience, such as LAN-free backups, serverless backups, and snapshots. Additional background in database design, performance tuning, recovery, security, and internals. Management background includes:

• Developing and forecasting budgets • Product vision and strategy
• Scheduling tasks and milestones • Managing financial resources
• Identifying opportunities • Orchestrating development projects
• Initial feasibility analysis • Hiring and supervising staff
• Interfacing with third-party vendors • Developing business plans
• Conceptual design • Ensuring solution interface


Bradford Business Associates, Houston, Texas
2000 - Present
Provide management oversight of senior product development teams. Design, develop, and test shared components, such as data repository, security management, and product installation and deployment for the recovery management and storage management product lines, generating $200 million in revenue. Interact internally with the chief technology officer, and vice presidents and directors of other business units within product development, product management, and sales. Communicate externally with managers and directors of information technology, and chief technology officers representing global client accounts. Reported to the vice president of product management and development for distributed systems. Highlights include:
• Participated within a strategic planning leadership group comprising architects, chief scientists, vice presidents, and directors, acting as an invention engine to create new products and enhance existing products to maintain a competitive edge in the marketplace.
• Collaborated with the engineering business units to streamline and bridge architectures for better product synergy.
• Provided technical advice to the sales and marketing arm of the business unit by talking directly to clients, and reviewing marketing brochures and presentations.
• Built a security management software component and made it compatible with security management interfaces developed by the common engineering business unit.
• Developed information sharing bridges between data repositories, which allowed information to be shared and exchanged between products.
• Created an installation tool for two product lines by expanding installation system, and adding features and intelligence to process other components, which eliminated product co-existence and compatibility problems.

Bradford Business Associates, Houston, Texas
1998 - 2000
Senior Product Author
Served as the main architect and author in masterminding and developing new solutions with management bonus objectives. Created new components and code, and integrated existing stand-alone products in two states. Provided technical direction to directors, managers, and lead developers. Communicated with vice presidents and directors of product development, and vice presidents and directors of product management. Worked with inbound marketing team.
• Authored and designed the Application Recovery Suite of integrated products
• Selected to contribute in the shaping of product vision and strategy in distributed systems recovery unit, including identification of potential partnerships and acquisition opportunities such as the previously acquired recovery management products
• Participated in partnership discussions with major software vendors, such as Oracle and Sybase, to establish interaction and synergy with third-party products.

Bradford Business Associates, Houston, Texas
1993 - 1998
Product Author / Lead Product Developer
Led a cross-functional team of lead developers, developers, testers, build engineers, and technical support staff in the delivery of several releases of distributed systems recovery management products, which generated over $15 million by 1999. These products provided centralized management of enterprise Oracle and Sybase backup and recovery processes, and supported several third-party management products. Reported to the manager of software development.
• Recommended and participated in the evaluation of DataTools, which became an $80 million acquisition and contributed to the revenue producing power of recovery management products
• Originally assigned to this unit as a lead product developer until 1996.

Bradford Business Associates, Houston, Texas
1988 - 1993
Product Developer
• Attained a patent for work on dynamic management.
• Implemented programs and procedures which provided the tools to automate a testing process.
• Co-authored the first quality assurance methodology guide.

Helix International, Paris, France
1985 - 1986
Analyzed, designed, and implemented a graphical editor for a Desktop system, and wrote thesis for degree based on results.


• Languages: C, C++, SQL, PSL, OS/370 Assembler, Pascal, and Fortran
• Software: Oracle, Sybase, Informix, DB2, MS SQL Server, SQL BackTrack, Patrol, SAP/R3, VTAM, VSAM, TPNS, Legato Networker, Veritas Netbackup, Trvoli Storage Manager, BMC backup and recovery products, BMC application and system management products, BMC DB2 performance products, Rational Rose, Caliber, and Vantive
• Operating Systems: HP UX, AIX, Solaris, MVS/ESA, and NT
• Hardware: HP 9000, Sun SPARC, RISC/6000, ES9000, IBM 3090/600, NT server, PC, Intelligent storage devices, SAN, and NAS
• Additional: COM, DCOM, CORBA, SNMP, WBEM, CIM, J/ODBC, XML, JINI, JSP, Servlets, Tomcat, RMI, EJB, and UML
• Patent: Method of Dynamically Adding and Removing DB2 Active Logs - US005430871A


The University of Texas at Austin, Austin, Texas
Accepted into the Executive Option II MBA Program

University of Houston, Houston, Texas
Ph.D, Computer Science

L'ecole Centrale Des Arts et Manufactures, Paris, France
Principal Engineer in Computer Science (6 year program)

PRWRA Sandy Hild - The Résumé Doctor - - -

Manager of Software Development Data Storage

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Management professional with a background that spans over 13 years in the information technology industry. Emphasis on providing leadership for the architecture of multi-tier enterprise tools and management systems, and the development of their components. Special attention given to usability, performance, scalability, security, and fault-tolerance within mission-critical environments. Moved into positions of increased responsibility, eventually authoring and designing integrated product solutions, and earning the position of software development manager. Gained enterprise backup and recovery technologies experience, such as LAN-free backups, serverless backups, and snapshots. Additional background in database design, performance tuning, recovery, security, and internals. Management background includes:

• Developing and Forecasting Budgets • Product Vision and Strategy
• Scheduling Tasks and Milestones • Managing Financial Resources
• Identifying Opportunities • Orchestrating Development Projects
• Initial Feasibility Analysis • Hiring and Supervising Staff
• Interfacing with Third-Party Vendors • Developing Business Plans
• Conceptual Design • Ensuring Solution Interface


BMC Software, Houston, Texas
2000 - Present
Manager of Software Development
Provided management oversight of senior product development teams. Designed, developed, and tested shared components, such as data repository, security management, and product installation and deployment for the recovery management and storage management product lines, generating $200 million in revenue. Interacted internally with the chief technology officer, and vice presidents and directors of other business units within product development, product management, and sales. Communicated externally with managers and directors of information technology, and chief technology officers representing global client accounts. Reported to the vice president of product management and development for distributed systems.
• Participated within a strategic planning leadership group comprised of architects, chief scientists, vice presidents, and directors, acting as an invention engine to create new products and enhance existing products to maintain a competitive edge in the marketplace.
• Collaborated with the Patrol and BMC common engineering business units to streamline and bridge architectures for better product synergy.
• Invited by the vice president of engineering for Patrol to participate and contribute to several brainstorming sessions that garnered ideas adopted into Patrol's next product generation.
• Provided technical advice to the sales and marketing arm of the business unit by talking directly to clients, and reviewing marketing brochures and presentations.
• Built a security management software component and made it compatible with security management interfaces developed by the common engineering business unit.
• Developed information sharing bridges between data repositories using the Command Information Modeling standard, which allowed information to be shared and exchanged between products.
• Created an installation tool for two product lines by expanding Patrol's installation system, and adding features and intelligence to process the non-Patrol components, which eliminated product co-existence and compatibility problems .

BMC Software, Houston, Texas
1998 - 2000
Senior Product Author
Served as the main architect and author in masterminding and developing new solutions with management bonus objectives. Created new components and code, and integrated existing stand-alone products in Austin, Houston, and San Jose, California. Provided technical direction to directors, managers, and lead developers. Communicated with vice presidents and directors of product development, and vice presidents and directors of product management. Worked with inbound marketing team. Reported to the vice president of product management and development for distributed systems recovery.
• Authored and designed the Application Recovery Suite of integrated products.
• Selected to contribute in the shaping of product vision and strategy in distributed systems recovery unit, including identification of potential partnerships and acquisition opportunities such as the previously acquired DataTools recovery management products.
• Participated in partnership discussions with major software vendors such as Oracle, Sybase, Veritas, and Legato to establish interaction and synergy with third-party products.

BMC Software, Houston, Texas
1993 - 1998
Product Author / Lead Product Developer
Led a cross-functional team of lead developers, developers, testers, build engineers, and technical support staff in the delivery of several releases of distributed systems recovery management products, which generated over $15 million by 1998. These products provided centralized management of enterprise Oracle and Sybase backup and recovery processes, and supported several third-party management products. Reported to the manager of software development.
• Recommended and participated in the evaluation of DataTools, which became an $80 million acquisition and contributed significantly to the revenue producing power of BMC's recovery management products.
• Originally assigned to this unit as a lead product developer until 1996, when successfully delivered three products (Patrol Recovery Manager and two knowledge modules within Patrol), earning the promotion to product author.

BMC Software, Houston, Texas
1988 - 1993
Product Developer
Coded and tested MVS DB2 performance tuning, and DB2 performance monitoring products, which generated $25 million and $30 million respectively by 1999.
• Attained a patent for work on dynamic management of DB2 logs.
• Implemented programs and procedures which provided BMC with tools to automate a testing process.
• Co-authored the first quality assurance methodology guide at BMC.

BULL TRANSAC, Paris, France
1985 - 1988
Analyzed, designed, and implemented a graphical editor for a Desktop system, and wrote thesis for degree based on results.


Accepted into the Executive Option II MBA Program.

Ph.D, Computer Science

Principal Engineer in Computer Science (6 year program)


• Languages: C, C++, SQL, PSL, OS/370 Assembler, Pascal, and Fortran
• Software: Oracle, Sybase, Informix, DB2, MS SQL Server, SQL BackTrack, Patrol, SAP/R3, VTAM, VSAM, TPNS, Legato Networker, Veritas Netbackup, Trvoli Storage Manager, BMC backup and recovery products, BMC application and system management products, BMC DB2 performance products, Rational Rose, Caliber, and Vantive
• Operating Systems: HP UX, AIX, Solaris, MVS/ESA, and NT
• Hardware: HP 9000, Sun SPARC, RISC/6000, ES9000, IBM 3090/600, NT server, PC, Intelligent storage devices, SAN, and NAS
• Additional: COM, DCOM, CORBA, SNMP, WBEM, CIM, J/ODBC, XML, JINI, JSP, Servlets, Tomcat, RMI, EJB, and UML
• Patent: Method of Dynamically Adding and Removing DB2 Active Logs - US005430871A

PRWRA Sandy Hild - The Résumé Doctor - - -

Managing Consultant

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Professional career reflects over 15 years of business consulting, organizational design, efficiency improvement and implementation of technological solutions. Served as senior coordinator of projects for an organization with over 95000 employees and revenues in excess of $6.1B. Leadership sought by national and international organizations to address planning, human resources, financial management, risk prevention, marketing, and sales. Reputation for maxmizing the potential of technology-based systems to support business expansion efforts and achieve record profitability.


• Developed a technology focused practice for emerging businesses, utilizing ERP,B2B, and legacy systems integration with web technology, to direct all business operations and management functions.
• Established tracking system for employee evaluation and development, partnered with succession planning strategies for personnel to achieve career goals that were mutually beneficial to the employee and company.
• Managed a multi-national virtual team, operating on one large project from 10 different locations, achieved project benchmarks ahead of schedule/under budget, and generated $1.1M in new business contracts.
• Led several projects through integration of ERP with web-related applications of HTML, DHTML, and XML.
• Performed numerous test validations/conversions for clients, including the California State Lottery.
• Versatile communicator -- able to present practical issues to Directors/Executive Management Teams, while interfacing directly with "hands on" technical teams.
• Served as senior research analyst to coordinate information on Ukrainian, Russian, and Soviet Block security, economic, and political issues: data presented to the United State National Security Council.
• Developed management system to coordinate military departments and increase access to shared information for personnel, evaluations, training, operations, public relations, advancements, and records management.
• Implemented efficiency strategies that reduced batch cycles by 75%, and query search/report run times by 90%.


Goldman and Frank Consulting, San Jose, California
1997 - Present
Managing Consultant

Reed Corporate Consulting Group, Oakland, California
1996 - 1997
Network Manager/Systems Analyst

University of California, Oakland, California
1995 - 1996
Computer Research Specialist

SFB Incorporated, Washington, D.C.
1994 - 1995
Assistant Manager

Office of Political-Military Affairs, Washington, D.C.
1992 - 1994
Research Intern

United States Navy Reserve, Washington, D.C.
1985 - 1992
Lead Department Petty Officer


University of California, Berkeley, Berkeley, California
Bachelor of Arts, Management Information Systems

Academic credentials enhanced with additional training and certifications in Ariba Exchange Functions, PeopleSoft, PeopleTools I & II, People Code, Business Process Design, IBM Java and Systems Analysis.


PRWRA Ric Lanham - - RL Stevens & Associates -

Principal IT Consultant

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Dynamic executive IT professional with track record of successes in team development, leadership, customer relationship management, negotiations, project management and development and implementation of large, complex global IT projects. Expertise in application development life cycle and architecture, data resource management, and information technology infrastructures. Excelled in several high profile project advisor roles for global corporations involving IT systems implementations. Clients have included, Aetna, Travelers, Bank of New York, First Union, Bank of America, Credit Suisse First Boston, Chase Manhattan Bank, JP Morgan Chase, Office Depot and AT&T. Proficient public speaking skills, dynamic coaching and mentoring, and superior team and individual development. Record of averting IT crises and leading project teams to success with on time and within budget completions.


Chase Manhattan Bank
1995 to Present
Principal Consultant / Senior Manager
· Project Manager of numerous successful large-scale and complex projects, including integration and consolidation of enterprise systems of 2 large investment banks, Global PeopleSoft ERP HR and Financials implementation, data warehouse for HR, benefits and payroll, workforce analytics and employee/manager self-service.
· Directed, led and coordinated multiple project teams implementing technology strategy and PeopleSoft ERP implementation through life cycle of project.
· Led successful implementation of large, complex infrastructure supporting over 375,000 employees, including migration of payroll systems supporting 60,000 US employees from bi-weekly to semi-monthly system; rolled-out application to over 1,500 users in 25 countries; converted over 27 million records.
· Strategically aligned IT solutions with business objectives; led selection of appropriate technology and vendor products; evaluated ERP products SAP, PeopleSoft and Oracle.

· Project Advisor for B2E web strategy for Fortune 500 insurance company. Advised project team on methodology and approach to develop e-HR vision and portal strategy.
· Conducted high-level assessment study, including overview of HR Internet solution, HR portal vision, current environmental assessment, target environmental assessment and approach for implementation.
· Provided outsourcing evaluation for Fortune 500 global bank. Analyzed and evaluated benefits and risks of outsourcing bank’s HR and payroll functions.
· Developed effective rapport and strategic client relationships with many senior executives by providing technology advice and consultation in solo high-profile roles; recognized by client senior management as valued advisor.

· Masterminded an innovative solution for PeopleSoft process optimization involving HR, payroll and benefits. Solution identified as best practice for process area and consequently leveraged by multiple clients.
· Architected state-of-the-art system that is stable, robust, highly versatile, high performance, enterprise-wide and global with 24/7 capabilities.
· Analyzed and evaluated several system architecture paradigms and platform-specific options involving Enterprise Servers and Enterprise Storage systems.
· Proposed and achieved significant cost-saving strategy for PeopleSoft ERP system by performing capacity analysis and generating archiving solution.
· Originated and drove revamp and upgrade of systems architecture, providing advanced robust platform and innovative enterprise architecture for corporate systems.

· Successfully managed and rolled out strong portfolio of several multi-million dollar projects.
· Identified new opportunities for revenue generation and proactively proposed and obtained additional revenues achieving significant sales record.
· Recognized as the Top Performer for revenue generation and business development.

· Spearheaded design, development, and implementation of complex systems infrastructure for large Fortune 500 bank, involving the first “big bang” implementation of PeopleSoft payroll, benefits administration, HR, and pension modules.
· Provided direction, advice and critical review of team activities involving 100+ members through all phases of project.
· Served as primary contact and project liaison with business owners and steering committee, including periodic face-to-face debriefings with senior management.
· Identified, assessed and developed target individuals building high performance teams for successful project completions.
· Spearheaded custom implementation and design of billing systems for large telecommunications company.
· Recognized as effective and admired coach/mentor by staff.

· Served as quality assurance reviewer on most challenging projects.
· Provided subject matter expertise and thought leadership for multi-national technical team implementing PeopleSoft v8.0 Financials.
· Successfully completed conversion from NT-based systems to Unix-based platform and migration of RDBMS from Sybase to Oracle.
· Systems Architect consulting with Fortune 500 insurance company, providing analysis, and quality assurance reviews for “big bang” implementation of PeopleSoft HRMS.
· Subject Matter Expert (SME) in project planning, design, architecture and integration of systems, network administration, server and database management, performance and stress testing, and reporting warehouse implementation.
· Designed and architected setup and configuration of HP Enterprise servers, operating system platform layout, directory structures and application setup design.
· Led development efforts involving logical and physical database design, software design and development, application and database tuning on various hardware/software platforms.
· Leveraged technical knowledge across the firm as formally acknowledged by practice unit IT leadership.

1993 to 1995
Systems Architect

Exxon Corporation
1990 to 1993
Systems Analyst


Bachelor of Science Degree, Electrical Engineering
University of Virginia, 1990


White Paper, “Tuning Oracle for Peoplesoft Application”
Speaker, Oracle Users Group Conference
SME Speaker, PwC Learning Center
Experienced Project Manager, Seminar Speaker
Executive Speaker Series, University Initiative

Cory Edwards - -

Production Data Analyst

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Over 15 years experience working in fast-paced environments demanding strong organizational, analytical, and time management skills. Detail-oriented and resourceful in completing projects; able to teach, train, and motivate with a 'team player' attitude. Performs effectively both as an autonomous, self-motivated individual and as an active member of a decision making team. Qualifications include:

• Staff Mentoring, Training & Development • Project Management
• Reporting & Communications • Public Speaking & Presentations
• Process & Yield Enhancement • Training Program Development
• Creative & Resourceful Problem Solving • Productivity & Efficiency Improvement

Experienced with several computer applications - VAX/VMS, WordPerfect 5.1, Word XP, MAM, SAP, IC10, Promise Shop Floor Control, and the Internet.


Project Management / Operations
• Streamlined processes and improved daily operations by partnering effectively with engineers to develop processes that contributed to yield increases.
• Coordinated projects and schedules by prioritizing assignments according to tasks involved, expertise and availability.
• Conducted experiments to collect data for process and yield enhancements; successfully communicated input for specifications and process changes.
• Consistently sought out and relied upon for trouble shooting and problem solving expertise.

Training / Leadership
• Instrumental in development of successful training and orientation programs, which provided detailed operating procedures and processing instruction resulting in increased productivity.
• Assisted in development of feedback system to facilitate communication between shifts creating better efficiency and quality of operations.
• Delivered hands-on training and presentations ensuring solid working teams.


Production Data Analyst

1973 - 1994
Reliability Operator / Trainer / Coordinator


Washington State University
Certificate - Microelectronics

Team Development • Communication Skills • Task Analysis • Curriculum Design • Problem Solving

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - - - (208) 331-0561 - (208) 361-0122 fax

Program Manager

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Program Manager with over 8-years information technology experience in the semiconductor industry. Demonstrated history of strong leadership and successful team building capabilities combined with excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to complex situations as well as building lasting relationships with vendors and customers.

Manufacturing Operations • Continuous Process Improvement • Global Partnerships
Strategic Planning • Business Development • Customer Relationship Management
Financial Analysis • Team Building • Product Development


• Became top service provider in Asia. Developed a service program in an effort of becoming the exclusive service provider for Bradford around the world. Hired resources, trained personnel, implemented and managed program, ensuring customer and OEM satisfaction. Tracked equipment utilization, resource performance and established customer relationships.

• Recognized as service provider with customer needs in mind. Implemented new pricing structure based on client feedback from numerous meetings addressing past concerns on support and pricing. Established close customer relationships that increased revenues 90% and first year revenues by more than $600,000.

• Significantly improved practices and procedures throughout manufacturing area, increasing revenues from less than $100 million to over $700 million annually. Implemented ISO 9000, improving repair times and training processes, which reduced manufacturing cycle times and discrepancies while increasing mean time between failures, system availability, and on-time shipments.


MANNING MECHANICAL, San Jose, California
2000 - Present
Managed operational and manufacturing personnel, continuous process and product improvement, and customer service program, creating overall operations efficiency. Played a key role in hiring, training, scheduling, implementation, and support of service plan.

• Negotiated use of training facility and equipment at no cost to company, resulting in comprehensive training and savings of $2500 per student.
• Established database that allowed needed documentation to be retrieved for support field service efforts and training classes 24/7. Collaborated within organization on developing procedures, which could be expanded upon after contract agreement.
• Increased service calls by 150% by developing strong customer relationships.
• Established accounts with key suppliers in U.S. and Asia to provide non-proprietary parts, resulting in additional sales with 37% profit margin for material sold.
• Implemented new response time policy from 4 to 2-hour maximum, creating additional daily service and reduced average response time from 4 hours to less than 1 hour.

GEO Consultants, San Jose, California
1999 - 2000
Managed remanufacturing, testing, and shipment of front-end fabrication equipment including AMAT, Lam and Novellus capital equipment. Ensured refurbished equipment met OEM and customer specifications, while targeting efforts towards quality equipment, reduced costs, on-time shipments, and improved manufacturing cycle times.

• Reduced manufacturing cycle times by 30%. Recruited technical writer to create procedures during manufacturing process, enabling staff to cross train effectively and allowing trainees to work without constant supervision.
• Established material supply chain, creating improved employee morale and reduced manufacturing costs by more than 40%.
• Utilized original OEM to rebuild specific components to ensure quality and reduce costs over purchasing new, resulting in a warranty same as new and a 4-week lead time for rebuilds.
• Reduced crating times by 2 days, improving efficiency and on-time shipments. Coordinated partnership with shipping and crating vendor with pre-fabbed crates available for all company equipment.

GEO SYSTEMS, Inc., San Jose, California
1993 - 1999
Directed all manufacturing activities and up to 104 personnel, ensuring quality and on time delivery for over 150 systems per quarter. Created operational budgets that consistently met or exceeded scheduled goals.

• Developed programs and employee incentives to promote quality, resulting in assembly discrepancies being reduced from 9 per module to less than 1, and final test discrepancies being reduced from 14 per system to under 2 within two years.
• Achieved 100% on-time delivery 3 years in a row by reworking assembly procedures and training for better efficiency.
• Provided in-depth classroom training on ISO practices as well as Nevellus workmanship standards that met production and shipment goals without increased discrepancies, which reduced cycle times by 40%.
• Reduced employee turnover rate to less than 5% a year. Encouraged employees to cross train, increasing job challenge and employee morale.


Completed numerous professional training courses including: Conflict Management, Managing to Stay Legal, Time Management, Problem Solving/ Decision Making, Strategic Management, Project Management, ISO9001 Element Training, Concept I Operation and Maintenance, Capital Expenditure Linkage and Evaluation, Resource Management and Financial Performance, and Clean Room Training.

Proficient on several computer applications - Microsoft Word, Excel, Visio, Microsoft Project, PowerPoint.

PRWRA Denette Jones - Accurate Typing Services - -

Program Manager IT

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


A highly motivated, results-focused Program Manager with over 8-years information technology experience in the semiconductor industry. Encompasses strong leadership and successful team building capabilities combined with excellent technical, communication, presentation, and customer service skills. Resourceful problem solver with proven ability to bring quick resolution to challenging situations as well as building lasting relationships with vendors and customers.

• Manufacturing Operations • Continuous Process Improvement
• Global Partnerships • Strategic Planning
• Business Development • Customer Relationship Management
• Financial Analysis • Team Building
• Product Development • Manufacturing Operations
• Continuous Process Improvement • Global Partnerships
• Strategic Planning • Business Development
• Customer Relationship Management • Financial Analysis
• Team Building • Product Development


• Instrumental in becoming top service provider for Novellus Systems, Inc. in Asia (China, Taiwan, and Singapore). Developed a service program in an effort of becoming the exclusive service provider for Novellus around the world. Hired resources, trained personnel, implemented and managed program, ensuring customer and OEM satisfaction. Tracked equipment utilization, resource performance and established customer relationships.

• Recognized as service provider with customer needs in mind. Implemented new pricing structure based on client feedback from numerous meetings addressing past concerns on support and pricing. Established close customer relationships that increased revenues 90% and first year revenues by more than $600,000.

• Significantly improved practices and procedures throughout manufacturing area, increasing revenues from less than $100 million to over $700 million annually. Implemented ISO 9000, improving repair times and training processes, which reduced manufacturing cycle times and discrepancies while increasing mean time between failures, system availability, and on-time shipments.


2000 - Present
$35 million semiconductor services group with 480 employees throughout the United States, Asia, and Europe

• Manage operational and manufacturing personnel, continuous process and product improvement, and customer service program, creating overall operations efficiency. Play a key role in hiring, training, scheduling, implementation, and support of service plan.
• Negotiated use of Novellus training facility and equipment at no cost to company, resulting in comprehensive training and savings of $2500 per student.
• Established database that allowed needed documentation to be retrieved for support field service efforts and training classes 24/7. Collaborated within organization on developing procedures, which could be expanded upon after contract agreement with Novellus.
• Increased service calls by 150% by developing strong customer relationships.
• Established accounts with key suppliers in U.S., Taiwan, and Singapore to provide non-proprietary parts, resulting in additional sales with 37% profit margin for material sold.
• Implemented new response time policy from 4 to 2-hour maximum, creating additional daily service and reduced average response time from 4 an hour to less than 1 an hour.

JABIL, San Jose CA
1993 - 2000
Fortune 500 company providing equipment leasing and financing services to venture capital backed companies

• Full authority over the remanufacturing, testing, and shipment of front-end fabrication equipment including AMAT, Lam and Novellus capital equipment. Ensured refurbished equipment met OEM and customer specifications, while targeting efforts towards quality equipment, reduced costs, on-time shipments, and improved manufacturing cycle times.
• Reduced manufacturing cycle times by 30%. Recruited technical writer to create procedures during manufacturing process, enabling staff to cross train effectively and allowing trainees to work without constant supervision.
• Established material supply chain, creating improved employee morale and reduced manufacturing costs by more than 40%.
• Utilized original OEM to rebuild specific components to ensure quality and reduce costs over purchasing new, resulting in a warranty same as new and a 4-week lead time for rebuilds.
• Reduced crating times by 2 days, improving efficiency and on-time shipments. Coordinated partnership with shipping and crating vendor with pre-fabbed crates available for all company equipment.

1987 - 1993
$1.3 billion supplier of sophisticated manufacturing systems employing over 2500 people in 26 locations worldwide

• Responsible for all manufacturing activities and up to 104 personnel, ensuring quality and on time delivery for over 150 systems per quarter. Created operational budgets that consistently met or exceeded scheduled goals.
• Developed programs and employee incentives to promote quality, resulting in assembly discrepancies being reduced from 9 per module to less than 1, and final test discrepancies being reduced from 14 per system to under 2 within two years.
• Achieved 100% on-time delivery 3 years in a row by reworking assembly procedures and training for better efficiency.
• Provided in-depth classroom training on ISO practices as well as Nevellus workmanship standards that met production and shipment goals without increased discrepancies, which reduced cycle times by 40%.
• Reduced employee turnover rate to less than 5% a year. Encouraged employees to cross train, increasing job challenge and employee morale.


Completed numerous professional training courses including: Conflict Management, Managing to Stay Legal, Time Management, Problem Solving/ Decision Making, Strategic Management, Project Management, ISO9001 Element Training, Concept I Operation and Maintenance, Capital Expenditure Linkage and Evaluation, Resource Management and Financial Performance, and Clean Room Training.

Proficient on several computer applications - Microsoft Word, Excel, Visio, Microsoft Project, PowerPoint

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - - - (208) 331-0561 - (208) 361-0122 fax


Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Experience in programming solutions that focus on COBOL, Visual Basic, Java, and relational database design. Skilled in Object Oriented Programming in Java and COBOL, Web site development using scripting languages and Java applets for interactive functionality, and networking fundamentals focused on maintaining connectivity and operation of server systems. Strengths include:

• Learn new programming languages and concepts rapidly to meet demands of business applications development for coursework and web design projects.
• Use advanced troubleshooting methodologies to isolate causes of computer system problems and electronic device problems.
• Provide leadership in both a classroom and work environment.


Jaybird Corporation, Flagstaff, AZ
1999 - Present
Leading Computer Lab Assistant
Lab contains 50 computers networked to Internet. Tutor 20 students daily on use of computer applications and programming languages. Supervise 7 lab assistants.

Goldman and Frank, Tucson, AZ
1995 - 1999
Level One Technician
Conducted pad and trace repair of printed circuit board assemblies. Involved in process control procedures and functioned as training instructor.

Geo Consultants, Tucson, AZ
1992 - 1995
Test Technician
Tested printed circuit board assemblies. Trained employees in methods of reworking defective assemblies.


Cobol, Visual Basic, Java, Basic, LAN/WAN, Windows 3.11, 95, 98, Me, NT4, 2000 Server; Novel 4, UNIX, DOS, Java Server Pages, SQL, Perl, PL/SQL, DML and DDL in Oracle 8i, Cold Fusion, and HTML Access, PowerPoint, Front Page, Corel Office/Draw, Publisher, Excel, Outlook, Word, and WordPerfect. Adobe Photoshop and Adobe Livemotion


• CompTIA A+ Certified, 2001


Northern Arizona University, Flagstaff, AZ
B.S., Computer Information Systems


United States Marine Corp, various locations stateside and overseas
1989 - 1992
Honorable Discharge

Electronic and optics repair technician in controlled shop environment. Secured restricted shop areas, maintained and updated technical library, supervised security item handling procedures, and supervised subordinates daily.

PRWRA Linda Wunner - - Career & Resume Design - Duluth, MN 55811 -

Programmer Analyst

Pat Hernandez
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Innovative and talented Programming Analyst with over 17 years experience. Combines excellent technical qualifications with achievements in quality improvement and project management. Proven ability to develop procedures to streamline and improve operations while enhancing system applications. Quickly identify problem areas and implement effective solutions to meet corporate goals. Key strengths include:

• Project Management • Feasibility Analysis
• Quality • Control
• Productivity Management • Trouble-shooting & Problem
• Resolution • Training & Motivation
• Team Building & • Leadership
• Interpersonal Communications


Programmer Analyst
Provided systems analysis, design, and large-scale database design. Developed, tested, and implemented mission critical systems throughout organization.
• Instrumental in designing and implementing System Change Log project, which generated various change log information, tracking user edits and changes.
• Developed numerous programs aiding in efficiency and productivity including user-friendly window screens needed to view and input information.
• Designed Lender Manifest program to allow changes of interest rates and recalculate rates based upon new data entered.

KROGERS, INC, Portland, OR
1986 - 2002
Programmer Analyst
Developed and integrated technologies to support operational and financial needs. Recognized for excellent problem-solving skills, various program developments, and project management capabilities.
• Key team member during conversion of old warehouse system to new updated standards; determined programs to be deleted, renamed, and rewritten.
• Created new Order Guides, with and without bar codes, for 2500 stores; each guide developed according to individual store specifications.
• Updated and improved Stock Status Report; significantly improved productivity and reduced costs, saving company millions of dollars.
• Designed and maintained Shelf Tag program using bar codes, successfully changing program output to use Advance Function Printing.
• Trained and motivated 15-20 new employees on various programs; frequently sought out for expertise.


Oregon State University, Portland, OR
A.A.S., Data Processing Technology
ArcGIS 1 GIS Avenue GIS ArcView DB2 ADS AFP Cobol II Cobol 370


• Synon/2E SQL 400 AS/400 OS/MVS 390 Cobol 370 TSO/ISPF PANVALET OS/MVS JCL Extra 6.5
• Lotus Notes File Aid DBOL DYL Cobol II Excel Microsoft Word Advance Function Printing
• Visual Basic GIS ArcView GIS Avenue RPG II ArcGIS 1 - ArcView 8, ArcEditor 8, ArcInfo 8

PRWRA Denette Jones - Jones Career Specialties - Boise, Idaho 83706 - - - (208) 331-0561 - (208) 361-0122 fax

Programmer Emergency Information System

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Analytical and innovative software developer with high level of education and more than 12 years of combined experience. Broad knowledge base includes design and implementation of object-oriented programming, systems development, and network security administration in global environments. Possess exceptional communication, teaching, and training development skills. Author, edit, and publish highly complex documentation. Effective manager with ability to build and foster extremely successful, efficient, and productive teams. Utilize exceptional communication skills to interact with people of diverse backgrounds and cultures. Member of Institute of Electrical and Electronics Engineers.

Eligible for Reactivation of Top Secret Security Clearance

Program Development
Systems Maintenance
Network Administration
Staff Development
Team Leadership
Project Management
Program Coordination
Logic Programming
Personnel Management
Written/Verbal Communication
Budget Administration

Technical Skills

Operating Systems:
Microsoft Windows 95, 98, 2000, XP; UNIX, Linux; Solaris; FreeBSD; OpenBSD
Apache, Jakarta-Tomcat, Gnome, KDE, CVS, VMware, VNC, ipchains, iptables, Firewalls, tcpdump, Leibniz Logic Programming System, Artificial Intelligence and Expert Systems, MS Office, Adobe Photoshop, Paintshop Pro, Poser
Development/Database Tools:
Oracle, MS SQL, MS Visual C++, GTK+, NetBeans

Selected Projects

· Emergency Management Information System (EMIS) Module Development and Implementation:
Designed and authored key system modules and large portion of infrastructure for Emergency Management software used by the U.S. Army, state, and county governments for communication and display of current and critical information during emergencies to service the Alabama communities who live near a chemical weapons burning facility. As part of a $6 million development contract, delivered crucial networking and graphical user interface functionality, consistently achieving milestones and maintaining compliance with time, scope, and cost specifications of project.
· Emergency Management Information System (EMIS) Module Maintenance and Troubleshooting:
Key member of U.S. Army CSEPP LAN and EMIS software implementation, management, and troubleshooting team. Actively participated in deployment of Emergency Management Information System software by U.S. Army on VPN to service the Chemical Stockpile Emergency Preparedness Program. Addressed networking issues, built service packs for software updates, and performed extensive testing and bug fixing for the EMIS software.

Professional Experience

Programmer, COMPUTERS, INC.
2002 – present
· Design, author, and test highly complex software for Emergency Preparedness Program.
· Successfully manage sensitive project data relied on to ensure safety, security, and transfer of current, accurate information where human lives are at stake.
· Ensure readability, presentation, and reusability of code with clear, concise comments.

Associate Faculty, COMMUNITY COLLEGE
2000 – 2002
· Taught English as a Second Language to non-native English-speaking students, including grammar, writing, and conversational usage.
· Designed curriculum, developed lesson plans, prepared assignments, reviewed work, and counseled and mentored students.

Freelance Writer/Editor, GAMES, INC
1997 – 2001
· Authored, edited, and published creative and instructional materials for 1 of Top 5 Adventure Gaming development and distribution organizations.
· Wrote adventure game books and ran play tests.
· Coordinated with team members and managing editor to ensure projects were delivered on time and within all assigned project specifications, consistently meeting milestones.
· Provided leadership and training for up to 6 other writers.
· Sole author of best selling core rulebooks for In Nomine product line.

1999 – 2000
· Privately tutored ESL students in writing and editing of essays.

Visiting Assistant Professor, NATIONAL UNIVERSITY
1998 – 1999
· Instructed Korean college students in conversational English for Korean educational institution.
· Coordinated university’s sophomore English program with oversight for 12 teachers.
· Conducted continuing education courses for local community members.
· Interfaced with staff members to design teacher-training programs for Korean middle/elementary schoolteachers.

1995 – 1997
· Led classroom activities for ESOL students, including conversational, grammatical, and written English and taught math and science to these students.
· Developed curriculum for new classes.
· Coordinated special projects, such as the ESOL Yearbook, New Student’s Guide, and College Application Guide.

Military Service

Linguist, UNITED STATES ARMY, Fort Meade, MD
1991 – 1995
· Maintained Top Secret/SCI Security Clearance.
· As Non-Commissioned Officer working in military intelligence performed classified translation and linguistic services for the National Security Agency (NSA).
· Intercepted and translated voice and electronic communications
· Directed activities of 12 civilian and military staff with responsibility for 8 soldiers.


Master of Science in Computer Science
University of Texas at Dallas GPA 3.7

Master of Arts in Instructional Systems Development, TESOL Concentration
University of Maryland Baltimore 4.0

K-12 ESOL Certification
Maryland State Department of Education

Bachelor of Arts in Linguistics
University of California at Berkeley

Lea J. Clark - -

Programmer Retail

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Focus: Internet Security Development and Management

Dedicated, professional computer technician offering a strong consultative background in computer configuration, software development, computer programming with a focus on enhancing Internet security development and networking skills in the Banking, Retail and Insurance industries. Extremely capable of translating technical information to understandable instructions for clients. Relate and interact effectively with all levels of personnel and individuals from diverse backgrounds. Continually assume increased responsibilities and earned recognition and promotions based on performance.


Proficiency with hardware components and configuration, including:
• Input and Output devices
• Floppy, hard and CD-ROM drives
• SCSI adapters LANs and network adapters and removable storage
• Mainframe support


Understanding of the Object Modeling Technique as a software engineering methodology.

Extensive knowledge of:
• C++ and Basic
• Windows NT/95
• Application Software
• Software installation
• Job Control Language
• VS-Cobol II
• Aps Cobol (MVS)

Working knowledge of:
• Neural Networks
• Lisp
• Fuzzy Logic
• Delphi
• Visual Basic
• Pascal
• Internet security concepts

Knowledge of functional, logic and object-oriented programming and how each addresses the issues of:
• Recursion
• Variable scope
• Data types
• Concurrency
• Exception handling


Sears, Hoffman Estates, Illinois
2001 - Present
Programmer (Store Technical Support)

RHI Consulting, Third-party maintenance, Chicago, Illinois
1998 - 2001
Technical Consultant


DePaul University, Chicago, Illinois
Bachelor of Arts, Computer Science
GPA: 3.5/4.0

Olive Harvey College, Malta, Illinois
Political Science

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - - - (630) 983-8882 - (630) 983-9021 fax

Project Manager SAP Systems

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Project manager with 12 years experience in information technology, combined with experience in the healthcare industry. Coordinate and direct teams involved in SAP projects, with an emphasis on learning solutions and end-user support for enterprise resourcing implementation.

Management background includes leading blended teams, developing and managing budgets, devising time lines, monitoring project standards for all deliverables, creating strategies, overseeing technical design and development of all learning solutions, new business development, documentation, development of training curriculum, conducting training, and maintaining quality assurance throughout the entire project.

Project experience includes identifying the business process from current and future perspective with an end-user focus, developing learning solutions, creating standards for documentation, working with configuration group, developing catalog and training materials, delivery of learning solutions, and conducting training sessions.


Geo Consultants, Houston, Texas
1998 - Present
Project Manager
Manage blended teams involved in the development and implementation of enterprise resourcing projects. Provide management consultation and change communications strategies. Serve in a consulting capacity in a partnership with learning solutions managers, implementation project leadership, IT managers, programmers, configuration/technical team, business process personnel, and end-users.
• Managed a 35-member team involved in an SAP implementation project including FI, MM, TR/AP/AR, FI, CO, PS, AM, and Tax modules with multiple deliverables for a global natural gas and energy company headquartered in Houston that included oversight responsibility for all client learning solutions including EPSS, distance learning, and self-paced learning (delivered 10% ahead of schedule and within a $4 million budget)
• Directed a team of 14 writers and trainers during development and revision of online documentation for an SAP R/3 3.0 project. Included working with MIS configuration and support groups to revise intranet file migration procedures, managing training and information transfer, and designing internal client event to market department as performance support solutions provider.
• Hired as a Project Lead providing management consultation and change communication strategy for client management team. Maintained responsibility for developing business process documentation standards, coordinating documentation support, participating in development team mapping and incorporating practices, and facilitating design and transition for MIS training and development restructuring.
• Led six development teams involved in documentation support and after four months selected for project management promotion on the same SAP project.
• Served in a lead role and coordinated the production of a 14-member team involved in a DA Passport online HTML documentation maintenance project.
• Worked on the design and delivery of a referenced based training class, management seminar, and facilitation skills workshop.

Goldman and Frank, Houston, Texas
1997 - 1998
Project Manager
Provided management consultation to develop, facilitate, and support the implementation of change communication plans and marketing profiles. Interviewed executives to help design communications strategy. Interacted with steering committee members (vice president level) and department directors.

Doyle and Associates, Houston, Texas
1995 - 1997
Program Director
Conceptualized and spearheaded the design and introduction of a non-profit organization to the Houston market. Managed all financing, fundraising, property acquisition, building construction, and operations activities. Maintained total management responsibility. Served as a consultant with Trustees to establish their surgical facilities and to implement and train management staff on computer system.

Acme Resources, Houston, Texas
1993 - 1995
Board of Directors
Designed a healthcare management and tracking database. Established partnership and participated in creating and establishing a healthcare management program.

Ferndale Corporation, Houston, Texas
1988 - 1993
Development Director
Served as a systems analyst and designed, developed, and implemented software for this non-profit organization. Involved in the design and implementation of hospital-wide computer program from the systems and training prospective. Worked with the founder on special projects such as strategic planning and staff development.

General Hospital Group, Houston, Texas
1984 - 1988
Assistant Head Nurse

The Medical Center, New Haven, Connecticut
1980 - 1984
Staff Nurse


• Integrated Systems: SAP R/3 4.0 (PS, MM, FI, CO, SD, TR/AP/AR, AM, Tax)
• Implementation Processes: Business, Electronic Performance Support System (EPSS), End-User Support, Training and Documentation
• Applications: Microsoft Windows NT, Microsoft Office 97 (Word, Access, Excel)
• Languages: HTML


HOUSTON CITY COUNCIL - Companion Animal Education Committee (Appointed)
HEALTH MEETING PLANNERS - Chairperson of the National Conference Committee
GREATER HOUSTON HOSPITAL COUNCIL - Psychiatric Forum - Steering Committee Board Member


B.S., Information Systems
Coursework included Structured Programming, Data Structures, Applications Program Development I & II, Operating Systems and Computer Architecture, Systems Analysis and Design, Database Organization, Special Topics in Computer Information Systems

YALE UNIVERSITY , New Haven, Connecticut
Post Doctorate, for Advanced Project Management
Completed one semester of social science classes

Licensed Registered Nurse in the State of Texas and New York

PRWRA Sandy Hild - The Résumé Doctor - - -

Senior Analyst

Renee McEvoy
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


INFORMATION SYSTEMS professional with an extensive background in project management, systems analysis, programming, and marketing within the healthcare industry. Reputation for effective interpersonal, communication, and oral presentation skills.

Proven abilities in organizing management workflow and utilizing a proactive approach to problem solving. Work closely and effectively with all levels of management to satisfy project/productivity requirements. Demonstrated commitment to leadership/teamwork through positive contributions in boosting employee morale, streamlining systems, and improving company-wide productivity.


• Database Administration • Cross-Functional Technology Team
• Field Support and IT Specialist • Project Management Methodology
• Troubleshooting/Problem Solving • Conflict Management and Resolution
• Systems Documentation • Systems Integration/Programming
• Vendor Partnerships/Relations • Quality Control/Assurance
• Contract/Vendor Negotiations • Human Resource Management


World Medical Solutions, Louisville, KY
1998 - Present
Senior Analyst
Hired and contracted all outside consultants for installation of SMS products. Negotiated, engaged, and hired all network engineers, technicians, programmers, clinicians and project managers. Created and maintained all spreadsheets for statistical information on engagements, invoicing, and personnel.

• Worked closely and effectively with department leaders and managers to gain approval and signature for all new engagements/extensions. Composed and drafted vendor services master agreements/contracts. Maintained all consultant records and followed progress of the consultants through to completion of project.

• Developed strong rapport with consultants and utilizing conflict management skills. Efficient management skills resulted in projects being completed within designated timeframe and increasing profitability to the company through not incurring any additional expenses due to productivity delays.

• Orchestrated and arranged on-line and inter-office education for entire implementation team for Resource Wizard -- multi-function informational database. Analyzed, implemented, and converted all information into the database for the consulting group and field office, thereby allowing easy paper transition.

World Medical Solutions, Louisville, KY
1986 - 1998
Project Manager - Marketing & Demo Support
Managed and maintained two RCO (Remote Computing) marketing demo systems with an emphasis on clinical and financial systems. Delivered and installed all SMS clinical and financial legacy products to the demo system.

• Wrote and illustrated a demo guide simplifying technical communications and dial-in instructions for the Marketing Field Product Specialists organization.
• Managed all phases of demo/marketing support for Field Product Specialist force. Field Support expertise led to being on-call (24 X 7) for 12 years of the position.
• Customized/coded applications and pathway screens for Invision on the demo systems. Attended many major SMS Software/Hardware Conventions as the IT Support Specialist.

World Medical Solutions, Louisville, KY
1980 - 1986
Supervised programming and maintenance on Four Phase, Independence & Invision software applications.

• Installed SMS computer applications on 3270 disk packs for numerous clients/hospitals.
• Designed/coded data entry screens for the first General Financial Independence system and successfully handled the installation of Independence GL at a well-known hospital in Kentucky.


County Technical Institute
Certificate, Programming/Computer Operations

Kentucky State University, Louisville, Kentucky
Bachelor of Arts, Computer Science


"Pride in Performance" Award (1986, 1990, 1992)
Merit Award - 15 honors (1980-2000)
Certificates and Commendations - 40 distinctions (1980-1998)
Respect for Law Award, LP Optimist Club (1990)

PRWRA Darlene Dassy - Darlene's Dynamic Resumes -

Senior Product Management Financial

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Product Manager with experience in product design and development, project management, and marketing. Background includes concept development, product design, support functions, strategic marketing services to determine distribution, price, and promotions, internal and beta testing, product launches, product profitability, and product design. Computer skills include Microsoft Office (Word, Excel, PowerPoint, and Outlook), Microsoft Project, and Visio, with an understanding of Web design and network protocols.


Senior Product Manager, 1998 - Present
Managed all operations involved in requirements gathering, design, development, and execution of new or enhanced product offerings for e-commerce and company initiatives within regional, national, and third party markets. Interacted internally with vice presidents, directors, and managers representing information technology, gateway/networking, authorization, quality assurance, engineering, check processing, electronic payments, customer care, merchant services, accounting and billing, strategic marketing, communications, legal, planning and analysis, and risk management. Supervised a product service manager.
· Served as project leader over project component and infrastructure with 15 direct reports involved in the design and development of solution that allows consumers to send and receive money from one consumer to another through e-commerce. Worked closely on testing and modifications in a timely fashion until rollout was achieved.
· Co-developed the first non-face-to-face electronic payments offering a consumer check payment option that is processed electronically.
· Originally a product manager overseeing development projects related to gaming, grocery, and financial vertical markets until promoted to senior position, specializing in e-commerce services.
· Managed corporate initiative projects and improved the project management process within the organization. Served as liaison for assessments and impact analyses on existing projects and new opportunities, as well as leading corporate planning process efforts.

SFB, California and Georgia
Marketing Manager, 1989 - 1998
Worked with the product development group to enhance existing products and generate new product offerings. Marketed products to internal sales force and distributors. Interacted externally with financial institutions, processors, and terminal providers.
· Developed sales tools such as launch kits, training materials, and communications collateral.
· Introduced a new check reader for retail and grocery store market that provided an additional peripheral device along with the credit card terminal as a complete solution.


Georgia State University
B.S., Marketing, 1997


National Automated Clearing House Association

PRWRA Sandy Hild - The Résumé Doctor - - -

Senior Software Engineer Best

Renee McEvoy
4351 Ridgeway Drive, Louisville, KY 46909 / Tel# (509) 555-3249 Email:

Senior Software Engineer


Senior software engineer with nine years of programming experience including Java, database systems, Y2K verification, and COBOL migration. Demonstrated ability to direct and motivate a team of software engineers to complete projects meeting specifications and deadlines. Expertise in determining customer needs and effectively translating those needs into software solutions. In-depth knowledge of operating system functions and techniques to optimize legacy code.


· C/C++
· Oracle
· Windows
· Focus
· Java
· Natural
· VisualBasic
· Crystal Reports
· Perl


2001 - Present
Senior Software Engineer
Managed a team of seven software engineers to maintain and enhance large relational databases for a Human Resources firm. Collaborated with Marketing to identify new products and features, develop 3-year business strategy, and aggressive, 9-month technology convergence plan. Directed software engineers and third-party contractors on programming methodology, priorities, and deadlines, allocating resources as needed.
· Completed major product release, meeting very aggressive, externally committed schedule and budget.
· Developed and maintained complex applications to deliver data-driven content to Web users.
· Ported source code to multiple platforms to widen product availability and increase sales by 70%.
· Researched and evaluated third-party Web applets; prototyped, developed, tested, and delivered solution for secure, personalized employee benefit Web pages.

2000 - 2001
Software Developer
Designed, developed, and implemented a customer-relationship management system used by entire corporation to communicate with external customers. Served as project lead, process owner, and programmer analyst in dynamic technical environment requiring continuous application of new skill sets to support and link multiple platforms, including MS Windows, UNIX, VMS, and MVS.
· Fixed exception-handling defects in compiler, addressing both compile-time and run-time errors. Wrote error-detection code that reduced analysis time from several days to one hour.
· Redesigned build-generation process, reducing build errors, simplifying user interface, and decreasing build times by 62%.
· Mentored and trained project members in writing forward-compatible code. Acted as department-wide expert on verification procedures for assuring forward compatibility.
· Drove customer issue escalation resolution, decreasing backlog of customer issues by 36%.

OCTAGON, INC., Lexington, KY
1997 - 2000
Java Programmer
Designed, wrote, and debugged Java programs for Web-based retail services. Led Y2K team focused on verifying readiness of all Web-related technologies. Implemented corporate repository for Java-based objects and documented code to guide future utilization.
· Created a fully automated Web ordering/payment system using Java, merging customer database with Web presence to provide a personalized experience for customers.
· Designed routines to receive Web orders, build customer records, create invoices, and issue unlock password codes to maintain privacy.
· Devised an "FAQ" Access database designed to minimize technical support inquiries and provide users with "instant" information. After three months of use, average call volume decreased by 30% while customer satisfaction levels increased by 14%.

1993 - 1997
Applications Developer
Designed and debugged custom financial routines including account adjustments, statement processing, and investor record queries. Migrated COBOL code from VAX VMS system to Sun Solaris workstations. Rewrote legacy reports designed for line printers to print on laser printers using Postscript.
· Met with finance officer to assess programming needs and supplied custom code to meet specifications.
· Optimized existing code by identifying and rewriting inefficient subroutines, reducing processing time by over 75% for some jobs.
· Supported mainframe to PC connectivity and data transfer, enabling expert users to employ desktop software to analyze mainframe data.
· Experimented with new technologies and routines to increase efficiency and reduce processing time.


Bachelor of Science (Computer Science), 1993
Louisville College, Louisville, Kentucky

Software Consultant

Taylor Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Wordsmith Corporation, Culver City, CA
1994 - Present
Senior Consultant
Assisted client management and technical staffs of large organizations in understanding, designing, and constructing client-server applications. Specialized in software and systems development, messaging, and relational database development for large clients.
• Worked as program manager in a development team of a major athletic shoe and apparel manufacturer to develop a business application based on a 3-tier client-server architecture. Led the team on a very ambitious delivery schedule; met all of the project's objectives on-time and under budget.
• Assisted in the design and construction of a maintenance work order and job tracking system for a major truck manufacturer. In troubleshooting the database conversion process, designed and implemented complex analysis queries for the application database. These analysis queries generate queries on a relational database that identify inconsistencies in referential integrity based on the state of the foreign keys of the database. These analysis queries can generally be applied to any relational database.
• Designed and implemented a batch data redistribution process for the budget analysis department of a regional Bell Telephone operating company. This process provided rudimentary automatic data replication over a wide geographic area prior to this feature's availability in SQL Server 6.0.


Air Force Institute of Technology (AFIT)
B.A., Computer Systems Technology Program
GPA: 3.43, Graduate Courses in Software Engineering and Computer Communications (24 quarter units)

University of California, Los Angeles (UCLA), Los Angeles, CA
B.S., Mathematics/Computer Science
GPA: 3.57, Major GPA: 3.62


• MCP Trainer, DCS (contingent).
• MCP Trainer, SDD (pending final approval).
• MCP Certified Systems Engineer.
• MCP Certified Product Specialist, Networking, MS TCP/IP, and MS Mail 3.2 for PC Networks.
• Member, Armed Forces Communications and Electronics Association (AFCEA).
• Recipient, Department of Defense Meritorious Service Medal, Defense Information Systems Agency (DISA).


Senior Consultant. Systems Engineer. Software Engineer. Systems Analyst. Client-Server Architecture. Client Server Design. Computer Networking. TCP/IP. OSI. GOSIP. Microsoft Exchange. DDN. MILNET. DMS. Visual C++/MFC. Visual Basic. OLE Automation. OLE Controls. SQL Server. Sybase. Oracle. Windows NT. Windows 95. WFW. UNIX. SunOS. MCSE. Certified Trainer. Certified Systems Engineer. Certified Product Specialist. Troubleshooting. Designing. Installing. Problem Solving. Microsoft Corporation. MCS. SAIC. BoozAllen and Hamilton. DISA. AFCEA. BS, Mathematics and Computer Science. UCLA. Ten Years Experience.

PRWRA Rebecca Smith - Rebecca Smith's eResumes & Resources ( - Online Learning Center ( -

Software Deployment Strategist

Marion McLeod
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Critical, multi-year internship experience in product development management, deploying project and products in software, Internet and web-based application service provider areas.

· Software Product Development
· CTO/VP Level Relations/Communications
· Reengineering/Process
· High-Visibility IT Project Management
· Direct Customer/Vendor Administration
· Software Product Release Management
· Cross Product Line Software Releases
· Risk Management Solutions
· Multi-Lingual: French, Portuguese, German, Spanish
· Staff Selection and Training
· Company Visioning/Direction Leadership
· Cross-Functional Group Mediation
· Team Focused Coach/Leader/Motivator
· International/Worldwide Product Focus
· ASP Software Space
· Creative Resource Leveling
· Business Dependencies/Impact/Cause-Effect
· Web-Based Application Service Provider

· Key player in the design and implementation of offshore development projects. Successfully collaborated with national and international teams to plan and execute development projects. Successes include high visibility, high risk project management. Effectively manages off shore development resources (India, Pakistan, Turkey).
· Successfully implemented company’s globalization processes with a focus on continuous improvement practices. Strategic focus has been on internationalization, globalization, localizability and localization processes.
· In depth understanding of dependencies, impacts, cause and effect related to projects and product releases.
· Leader of high profile projects, managing project teams that include: software developers, QA testers, business analysts, architects, data center engineers and management teams.


Bachelor of Science in Electronic Engineering Technologies, August 2004
Minor in Language Studies


2002 - 2004
Project Support Director - Intern
In Support of Project Director:
· Identified and implemented company’s globalization processes with a focus on continuous improvement practices. Promoted education at an enterprise level, influencing future product features, solutions and service decisions.
· Utilized language skills (Spanish, German, English, Portuguese, French) for global client base.
· On behalf of the PSD, developed a new partner relationship with a software product globalization vendor. Achieved simultaneous delivery of the base product and the first localized product.
· Analyzed product internationalization and localization readiness; advised company’s products and services globalization plans for short and long-term strategies.
· Dresdal software development – utilization: XML, C#, C++, HTML, ASP, Visual Basic, .NET technologies, SQL Server 7 and Win 2K, and Active Directory.
· Project managed the product-launch process; direct cross-functional national and international representative teams through every functional area of the company.
· Oversaw launch readiness and SOPs that result in higher client satisfaction and increased communication information.

John M. O'Connor - -

Software Developer

Jordan Winters
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Software Design / Teaching / Training / Communication / Analysis


• 30+ years experience in software, software engineering, software development, software architecture, software development methodology and practices, web, Internet, intranet, distributed application, client/server, object-oriented analysis and design, requirements analysis and modeling, data modeling, and database design. Progressed through analytical and applications work to senior management positions.
• Held positions with management responsibility, including training, for up to 300 employees engaged in computer applications development, data center operations, engineering support, and related activities. Operated 2 small companies with responsibility for capital and operating budgets and project budgets. Previously responsible for capital and operating budgets for a major Federal data center.
• Excellent communication and teaching/training skills. Articulate with professional and educated manner. Sensitive to needs of organization and individuals which enables me as instructor, consultant, team builder, or team member to work with diverse groups. Listen well to others.
• Experienced in bridging communication gap between technical projects and organizational management or client objectives, between projects with differing objectives, between technicians and non-technical management and users, between diverse specialists integrating diverse and often conflicting viewpoints facilitating communication.
• Provided training to clients and internal staff in application of new technologies. Tailored application and training to fit clients' needs, resources, and culture.
• Brought together and led team to create and operate major data center. Negotiated, secured budget and workload commitments from other organizations with diverse and conflicting objectives.
• Solid technical background and current IT knowledge. Broad-based experience ranging from mainframe applications and data center operations to latest web application development. Learn new technologies and practices quickly.
• Experienced in software development and quality assurance, data center planning and operations, and in other technical areas that utilize, but are not part of IT. Most projects have pushed limits of available combination of technology and resources.
• Have been largely involved in and responsible from project conception through deployment.
• Strong analytical thinking and problem solving skills. Career history includes many examples of creative solutions using available tools and technologies. Understand and view projects within larger context of client or management goals. Evaluate stated requirements and expectations in terms of technical feasibility and cost, organizational priorities, and outcomes.


Web and distributed applications using:
Java 2 Enterprise Edition (J2EE)
Enterprise Java Beans (EJB)
Servlets and Java Server Pages (JSP)
Application servers (WebLogic, Tomcat, Jonas)

Object-oriented analysis and design using:
Rational Rose

Software engineering development methodology and best practices using:
Rational Unified Process
Rational RequisitePro
Rational ClearQuest

Client/server applications using:
Visual Basic
Crystal Reports
Windows 95/98/NT/2000

Database design and implementation using:
SQL Server

Desktop applications using:
Microsoft Office and Visual Basic for applications


SFB, Maple Park, MD
1998 - Present
Software development and consulting service with 2 - 6 employees.

Direct all aspects of business. Coordinate with customers, interpret and analyze client requirements, estimate and manage projects, manage and lead software development projects, and engineer, design, and implement software solutions.

• Engineered, designed, and developed commercial web-based time accounting product for client using J2EE technology. This was first project client had received on time and within budget.
• Designed object-oriented software development process and methodology for client. Trained client developers in process and methods.
• Rebuilt client's system for order entry, invoicing, customer contact management, and fulfillment of subscription and seminar orders. Integrated system with accounting functions. Developed data mining and reporting functionality to support marketing and management.
• Developed call center scheduling product.
• Recruited and led team of expert developers to perform outsourced development work for former employer.

Jaybird Corporation, Annandale, VA
1997 - 1998
Software Developer
Company provides analytical services related to health care financing for Federal agencies.

Successfully developed software application to test compliance with EDI standards for transmission of claims and eligibility data.

Octagon, Inc., Annapolis, MD
1996 - 1997
Senior Developer
As senior software engineer, acted as internal consultant for development methodology.

• Redesigned application's data model, internal functionality, and user interface to add features that moved product to level above competition. Coordinated development and builds to meet release dates.

Octagon, Inc., Annapolis, MD
1995 - 1996
Senior Developer
Led effort and contributed innovative designs to transform initial version of product into full-featured and robust product which was very saleable.

Acme Resources, Princeton, NJ
1994 - 1995
Planned and performed pre-release system testing on product upgrades.

• Devised improved test cases for 2 products.
• Performed system testing to assist in release of product upgrades.

Acme Resources, Princeton, NJ
1993 - 1994
Software Engineer
Researched and developed improvements to statistical process control system.

• Successfully completed project by coordinating with several departments to define requirements, design, and implementation of required software changes.

Zane Company, Baltimore, MD
1986 - 1993
Provided analytical and data processing services in support of health care financing research and actuarial studies.

Directed studies and led development and utilization of software and processes to analyze large quantities of health care data, primarily on Medicare and Medicaid programs. Managed all fiscal and administrative functions of company. Secured and administered research grants. Coordinated with and supported Federal research organizations and initiatives.


University of Cincinnati, Cincinnati, OH
Ph.D, Mathematics

PRWRA Linda Wunner - - Career & Resume Design - Duluth, MN 55811 -

Software Developer Education

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

Professional Profile

Self-motivated, goal-oriented executive with over 20 years combined experience in corporate and educational environments. Creative and innovative manager, administrator, public speaker, and entrepreneur, taking pride in ability to develop and launch new and diverse products. Recognized and sought-after public speaker, bringing a wealth of knowledge and highest levels of enthusiasm to all projects undertaken. Possess exceptional written communication skills and ability to incorporate ingenuity with business savvy in successful start-up efforts, marketing strategy, and product branding.

Career Accomplishments

· Conceived and built 2 successful start-up operations specializing Youth Electronics.
· Invented, patented, and branded over 30 technology and education products under brands such as Girl Tech, Where in the World is Carmen San Diego, Password Journal, Door Pass, Bug Em, Surfer Girl, Talk Boy FX, Yak Bak, and Discover Discs.
· Authored and published award-winning IDG Book – 1997, and 7 articles.
· Recognized for exceptional performance in advancement of women by San Jose Career Action center, YWCA of USA, San Francisco National Association of Women Business Owners, Ms. Magazine, and Girls Inc.
· Recipient of Parent Choice Software Awards: “Toy of the Year Award” (1997) and “Parent Council Award” (1997), numerous software development and internet awards.
· Appeared on numerous syndicated television, radio, and cable programs over 5 year period, in support of women in technology and business, in addition to being the topic of over 75 published articles in newspapers, magazines, and trade journals.
· Designed and published 1st website for the toy industry and specifically for girls.

Technical Skills

Hardware: Macintosh G4; PC; Digital Cameras; Printers; Scanners; Network Equipment;
Wacom Tablet
Software: Microsoft Word, Excel, PowerPoint, Project; Sound Edit; Palm; MP3; Toast; Painter Classic; Claris Works, Home Page; Corel Print House; Buz Plan Builder; iMovie; QuickTime; Kodak Design, Print Studio; Adobe Illustrator, PhotoShop 5.0, Acrobat, GoLive 5.0; Dreamweaver; Flash; InDesign 1.5; Premier After Effects Live; Motion; Quark Express; Quicken 2001 Deluxe

Professional Experience

Business Consultant
2000 – present
· Provide expert advice to toy industry and inventors, regarding design, marketing direction, and product branding.
· Employ extensive experience and background to assist in the creation of corporate identities and development of successfully business plans, revenue forecasts, and budgets.
· Interact with musicians to manage licensing and copywriting efforts.
· Co-produced California Music Awards.

Founder and CEO, Girl Tech Brand and KidActive LLC
1995 – 1998
· Managed all facets of organization from conception to incredible success of this start-up technology and education firm.
· Developed company from ground floor through sale to Radica Games for $6 million.
· Raised over $900,000 in financing through business plan development and loan negotiation.
· Recruited, hired, and trained high-quality team of managers, designers, programmers, artists, and engineers to create and launch electronic toys and software products.
· Built and fostered strategic relationships and partnerships with Fortune 100 and 500 companies such as Hasbro Toy Group, Interval Research, PC World, and Microsoft.
· Remained responsible for market research, forecasting, budgeting, personnel management, staffing, professional development, product branding, and all other administrative processes.

Founder and President, Kid One For Fun, Inc.
1992 – 1995
· Grew start-up organization from concept through product design, strategic marketing, and product launch.
· Developed and implemented financial models and business plans, exceeding all original expectations and resulting in launch of several newly invented toys that sold millions.

Product Manager, Broderbund Software, Inc.
1988 – 1991
· Remained responsible for management of product lifecycle from inception to publication and release.
· Designed and implemented cost models, financial analyses, and business plans for new SKUs.
· Administrated and monitored activities related to development and integration of graphic, sound, and programming elements.
· Developed, integrated and ensured compliance with all quality control processes, including test plans.
· Created and maintained interpersonal relationships with public personalities, as well as local, regional, and national television, radio, and newspaper reporters, ensuring continuous and positive press coverage of newly released products.


Educational Doctorate – Organization and Leadership – 4.0 GPA
Master of Education – Technology Emphasis – 4.0 GPA
University of San Francisco, San Francisco, CA

Pursuing Art and Design Coursework
Marin College, San Rafael, CA – 2002

Completed Economics, Financial and Managerial Accounting and Finance Coursework
Dominican University, San Rafael, CA – 2001

Multiple Subjects Teaching Credential – 4.0 GPA
Bachelor of Applied Arts and Sciences – 3.5 GPA
San Diego State University, San Diego, CA

Child Development Certificate and Specialist – 4.0 GPA
Associate of Arts in Liberal Arts and Sciences – 3.5 GPA
Palomar College, San Marcos, CA


Author, Inventor, Educational Software, Business Consultant, Analyst, Product Development, Strategic Planning, Marketing, Branding, Operations Management, Design, Fundraising, Administration, Training, Professional Development, Teacher, Instructor, Executive, Budgeting, Models, Team Building, Quality Control, Product Testing, Speaker, Spokesperson

Lea J. Clark - -

Software Engineer Recent Graduate

Casey Catello
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


IT graduate with project management experience, specializing in web and database design and development.

• Proven effective project and people manager.
• Dean's list and two national honor societies.
• Motivated problem solver.
• Professionally published.
• Multi-lingual: Fluent in English, Chinese, Taiwanese, and Spanish.


• Visual Basic, Java, ASP, CGI, Perl, Oracle, PL/SQL, MS Access, MS InterDev
• Work Samples available at


Illinois University, Springfield, IL
M.S., Information Science
Key Subject: Library and Information Science.
Honors: Dean's List, Faculty Merit Scholarship.
Activities: Published paper: "Visualization On-Line," Frank, G. L., Visualization Conference, Madrid, Spain, March 2-5, 2002.
Peer Tutor for Business Computing.

Goldman School of Business, Louisville, KY
B.S., Computer Information Systems
Key Subjects: Operation Management, Business Process Management, Spanish.
Honors: Dean's List, National College Freshman Academic Honor Society, National Collegiate Hispanic Honor Society.
Activities: President of Chinese Student Association.
Committee Person of Hong Kong Student Association.


Illinois University, Springfield, IL
2001 - Present
Graduate Assistant
Programmed applications for Visualization Project using Java.
Assisted two professors with research projects and class projects.
Taught Human Computer Interaction class.

Helix Corporation, Indianapolis, IN
1999 - 2001
Associate Software Engineer
Designed software applications, developing and executing test plans and documenting development process.
Reengineered desktop software applications to web-based system.
Diagnosed numerous software problems.

American Cancer Society, Springfield, IL
1998 - 1999
Implemented Sponsor Tracking System project using MS Access and Visual Basic to create relational database and user interface.

International Student Society, Springfield, IL
1998 - 1998
Project Leader
Managed four people in Member Registration System project, developing a relational database and user interface, using MS Access and Visual Basic.

PRWRA Nick Marino - Outcome Resumes and Career Service - - Bishop, TX 78343

Software Project Manager

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Seasoned software expert acknowledged for talents in precisely conceptualizing and directing the development and continuous refinement of advanced technology solutions to meet clients' needs. Sophisticated programming knowledge combines with well-honed problem solving strengths to meet the challenges of business economics, client needs and technical innovation.


• Acknowledged for outstanding contributions in producing flagship product. Awarded "Bradford Business Software Global Award" recognizing expertise in cross-functional team work and cost-effective, timely project delivery. Predicted revenue generating potential of this initiative was realized, exceeding all expectations.
• Dramatically improved quality processes with initiative later adopted by Bradford as the worldwide official standard for internal product development methodologies. Reviewed and revamped procedures, templates and rules across the software development lifecycle; designed, developed and delivered productivity improvement proposal, bugs lifecycle presentation, and staff quality development method.
• Slashed 20% of costs associated with software testing by introducing superior defect prevention strategy including walkthroughs, reviews and inspection phase changes.


• Quality Process Management • Multilevel Project Management
• Software Development • Process Reengineering
• Change and Release Management • Pre-Post Sales/Marketing Support
• Product Evaluation and Roll Out • Executive & Technical Presentations
• Education Management • Benchmarking
• Cost Constraint • Defect Prevention


Bradford Business Software, Seattle, WA
1997 - Present
World's leading business software company delivering end-to-end infrastructure across all platforms to enable eBusiness technologies.

Direct all methodology processes in a systems software and communications development environment, while simultaneously propelling quality assurance advances leading the product lines. Readily assumed additional responsibilities driving improvements to product development methodologies.

• Accomplished on time, on budget delivery of 5 releases over 3 months, complying with all major standards and achieving management recognition as "Department of the Year".
• Delivered error-free major project release.
• Composed Quality Manual distinguished by its clarity and at-a-glance information.
• Instrumental in the successful transition of certification from ISO 9002-1994 to ISO 9001-2000. Revamped internal product development methodology to adhere to stringent compliance requirements.
• Generated substantial client satisfaction and goodwill by continuously exceeding targets and objectives for product lines.
• Realized rapid upswing in quality improvement, devising solutions using KAIZEN method.
• Saved 20% of costs associated with software testing. Formulated new "Defect Prevention" strategy reengineering existing testing and inspection processes.

Manning Corporation, Seattle, WA
1989 - 1997
World leader specializing in hardware and software manufacturing; total solution provider.
Managed global support for XSP, FSP, ESPIII, MSP and EMOS operating systems and software products servicing mainframe customers across the Pacific. Accomplished unparalleled customer satisfaction achieving 15 minute response times 24 X 7 X 365.

Managed cross-functional teams, controlled upgrade, maintenance and new release projects, assured ISO 9000 compliance, evaluated new and 3rd party products, and presented information to clients and team members. Evaluated and verified interconnectivity and system integration issues.

• Produced and delivered highly successful series of "condensed" training courses to staff and customers. Participant results were significant with 98% success rates on final examination.
• Organized and presented International Symposium.
• Conceptualized and delivered well-received high level internal technical seminar aimed at management and system engineers.
• Elected Departmental Delegate to participate on ISO certification project workgroup. Key contributor towards successful attainment of ISO9001, 9002 and 9003 certification, and JIS (Japanese Industrial Standard).


Centralized management and network visibility products.

Quality Standards and Methodologies
PDM Product Development Methodology
• AS/NZS ISO 9001-2000
• AS/ISO 15504 SPICE: Software Product Improvement & Capability Determination
• ISO/IEC 12207 Software Lifecycle
• CMM 1.1: Capability Maturity Model
• CMMI/SE/SW: Integrated Capability Maturity Model for Systems Engineering and Software Development
• Gap Analysis
• Kaizen

Project Management Tools
Microsoft Project, CA Superproject, PMW, Pert Time/Cost/Manpower
PM Body of Knowledge

Programming Languages
ASN1 (Assembler), Cobol, PL/1, SQL, NCL, OML, HTML, Java, JavaScript, Visual Café, C++, Corba, VSS OLE, XML, XDC

Platforms and Networks
OS/390 eNetwork CS2.10, Client-server, VTAM, XOT, X25, Cisco Routers, OSA, Windows NT/2000, Windows 9x/ME, LAN/WAN, Internet

Microsoft Office, FrontPage and most commercial office applications.


University of Seattle, Seattle, WA
Certified in Software Quality, SQA

University of Seattle, Seattle, WA
Bachelor of Science, Computer Sciences

PRWRA Gayle Howard - Top Margin -

Supervisor of Managed Care Information System

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Multidisciplined professional with 12 years experience in project management and the implementation of healthcare information systems, with 4 years of additional experience as a clinical instructor within a hospital environment. Currently managing all information system projects for a management services organization (MSO). Project management expertise has involved job costing and budgeting, analysis and planning, systems implementation and methodologies, technical training, and documentation review. Projects have included implementation of software applications, modules, and upgrades, as well as conversions. Interacted with all levels from executives and administration personnel to end-users, covering all ends of the spectrum. Served as liaison with vendors, sales and marketing representatives, product development programmers, and technical support staff. Earned a master's degree in health occupations education.


Microsoft Windows 98, Microsoft Professional Office 97, Microsoft Project 98, Outlook, WordPerfect for Windows, Lotus 1-2-3, Visio, Harvard Graphics, Netscape Navigator, and Internet Explorer. Exposure to IBM RISC 6000, HP9000, and Stratus hardware platforms. Some experience with AIX, HP-UX, VOS, and UNIX operating systems. Conceptually understands Oracle RDBMS.


SFB SYSTEMS, Houston, Texas
1997 - Present
Supervisor, Managed Care IS
Direct activities as a hands-on manager with project management responsibility for all IS projects. Supervise three direct reports, including two programmer analysts and one client analyst. Provide on-site support to other IS staff, including telecommunication analyst and network communications engineer. Process invoices, control expenses, order equipment, and perform review/management of all IS contracts. Work directly with the executive director in development of budgets.

Major Accomplishments:
• Represented IS on management team responsible for business plan development and start-up cost projection.
• Led the effort to convert nine databases in preparation for MSO start-up.
• Advanced need for and facilitated participation in new call tracking system.
• Developed IS support guidelines for corporate clients.
• Coordinated conversion of historical databases from a practice management system to CD-ROM tower.
• Completed Year 2000 compliance activities for information systems' applications.
• Spearheaded the implementation of an automated system that supports appointment reminder calls, test results retrieval, and delinquent account calls.
• Participated in the development and deployment of an electronic medical record system in an ambulatory environment.
• Originally hired as a project leader.

1986 - 1997
Senior Advisor / Project Manager - Systems Implementation
Coordinated information systems activities. Served as project manager for the training task force, radiology beta installation requirements, laboratory product marketing project team, and department policies and procedures handbook. Reported to Director of Systems Implementation. Interacted with professionals from all departments such as implementation, customer service, account management, sales, product development, and administration.

Major Accomplishments:
• Led the development of training materials and documentation for client installation and training programs.
• Created system implementation strategies using a standard installation methodology for all new client/server-based products.
• Selected to represent Operations to transition the UNIX-based system products from beta development into general production release, and sent to Oracle exposure training classes (project was completed within all time schedules).
• Originally hired as an installation analyst . Held subsequent positions as senior technical consultant in laboratory sales and as account manager in inside sales.

HELIX HOSPITALS, Indianapolis, Indiana
1982 - 1986
Clinical Educator / Assistant Supervisor
Provided clinical education in microbiology curriculum to medical technology students, and assisted in supervising all department activities.

Additional Experience
Five Years as Medical Technologist - Microbiology Department
Community Hospital - Kansas City, Missouri
Medical Center - Kansas City, Missouri
Hospital and Healthcare Center - Indianapolis, Indiana


INDIANA UNIVERISTY, Indianapolis, Indiana
M.S., Health Occupations Education

PURDUE UNIVERSITY, West Lafayette, Indiana
Bachelor of Science, Microbiology


Specialist Microbiology, SM (ASCP)
Medical Technologist, MT (ASCP)


Introduction to UNIX
HP UNIX Concepts and Capabilities
HP-UX System Administration Series 800
Oracle v6.x SQL*Plus for Developers and Report Writer
Oracle v6.x Database Architecture & Administration

PRWRA Sandy Hild - The Résumé Doctor - - -

Systems Administrator

Jamie Hill
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


Customer-focused IT professional, expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within clients’ financial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike—universally praising team spirit, independent work habits, and the determination to conquer technical challenges. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.

Professional strengths include:
Ÿ Process/Efficiency Improvements
Ÿ System Integrations
Ÿ Critical Problem Solving
Ÿ Network Administration
Ÿ Client Relationship Management
Ÿ Escalated Technical Support
Ÿ Pre-Sales Support
Ÿ Multi-site Operations


Programming: ANSI • C/C++ • Visual C • Visual Basic • .NET applications • UNIX Shell scripting
Platforms: Windows 95/98/XP/NT 4/2000 • Linux Redhat • Mandrake • HP/UX • MAC OSX
Databases: SQL 2000 • Oracle 8i/9i • MySQL • Ingres SQL–92
Applications: MS Exchange 2000 • MS Office 2000/XP • Visio 2002 • MS Project • Intellution Ifix Dynamics (SCADA) • OSI PI (interfaces and data historian) • Dotnetnuke, Automated Content Management System for Intranet and Internet Deployments


Bachelor of Applied Science (Computer Technology)
Curtin University of Technology, WA (1997)
Graduate Certificate in Information Technology
Monash University (Anticipated 2004)

Pending: Certified Cisco Network Associate (CCNA), Monash ITS
Microsoft Certified Systems Engineer (Windows 2000)
Intellution Certified Systems Engineer, SCADA


Project/Support Engineer

Systems Engineer

Programmer/Systems Engineer

Software Engineer


Project/Support Engineer
Company: Provider of infrastructure management solutions for enterprises with mission-critical networks. Specialists in SCADA and telemetry, mobile computing, power distribution management,
network management and systems integration.
Clients include: South East Water Limited, City West Water Limited, Origin Energy, Mobil JUHI, United Water, TXU, VENCorp, Central Highlands Water, and more.
Projects: Internal and external projects, range from 6–12 months, with budgets up to $20K. Includes cross-platform system administration work; system integrations, and software solutions and support.
Technologies: Windows NT/2000; Unix HP/UX; SCADA applications, Visual Basic, Visual C++

Contributed to high-profile projects—from network and software installations, through complex systems integrations. Multifaceted role also underpins the pre-sales process as the resident “product expert,” actively engaging with clients to clarify project goals and providing insight into the feasibility of the solution requested.
Conduct extensive technical analysis and research to provide project frameworks that meet budget and timeline constraints and influence projects’ directions.
Selected Contributions:
· Broad knowledge of OSI PI contributed to lucrative tender receiving the ‘green-light’ from major client, Origin Energy.
· Defeated long-term issue in providing effective and rapid technical support to multiple-site users. Spearheaded the introduction of Windows 2000 terminal services that fast-tracked remote support for greater efficiency and end-user satisfaction.
· Key team contributor in prototyping systems for testing and development via the use of virtual machines using VMWARE and Virtual PC.

Systems Engineer
Company: Supplier of control products, automation and information systems to process industries.
Clients included: CSL Limited, GPU GasNet and more.
Position overview: Systems support of SCADA and PLC systems. External client base.
Reported to: Project Manager

Assigned two major assignments—a plant control system project for CSL and a large, supervisor-led project for GPU GasNet—maintaining and integrating the company’s SCADA systems.
· Resolved a multitude of complex technical issues despite changing priorities and project goals on the $1.2 million Moomba to Melbourne Augmentation Project for GPU GasNet.
· Navigated through streams of erroneous PLC coding despite no previous system experience. The project, compounded by the loss of the senior project engineer, was successfully delivered to deadline for CSL through extensive research and analysis.

Programmer/Systems Engineer
Company: Supplier of electronic gas measurement, water purification, and wastewater treatment equipment for the measurement and control industry.
Technology summary: SCADA integrations, RTU programming in ACCOL • Project duration: 6-months
Clients included: GPU GasNet Reported to: Onsite Project Managers

Multifaceted role encompassing extensive customer communications throughout pre-development phases, and providing hands-on programming of RTU products for gas data analysis and process control of compressor stations across three separate locations. Conducted factory and site acceptance testing, configured and established solar PLCs and redundancy systems, and designed cabling.
· Devised a utility using C++ that accelerated and refined the process of data extraction.
· Only engineer to work on SCADA development and integration for the $1.2 million fast-track project responding to Victoria’s 1999 “gas crisis.” Programmed all remote telemetry units for the gas compressor stations in Victoria over 4-months.

Software Engineer
Embedded software programming for Motorola 68HC11. Electronically-engineered printed circuit boards.


· $1.6 million, 12-month SCADA Telemetry Upgrade, South East Water Limited. Despite substantial hardware, personnel, and budget constraints that curtailed system enhancement opportunities, delivered UNIX/Windows transition within time and budget frameworks. Sole integrator with no team support, overcame redundancy issues surrounding the legacy Historian system by producing a low-cost, simple proprietary redundancy solution that worked. Continued to provide SLA support, troubleshooting telemetry and network communications.
· $1 million, 3-year UNIX-based telemetry system and historian database. United Energy. Combated US time-zone communication problems by independently researching technical solutions that would overcome software limitations impacting the integration of a new UNIX-based telemetry system with the historian database. Extensive analysis paid off with the project delivered to deadline and on budget with all issues successfully resolved.
· City West Water Limited. Extra studies and research enhanced advanced troubleshooting expertise for administering the legacy system. Fulfilled SLA support contracts identifying and resolving faults in GSM, PSTN, and DMS communications, as well as UNIX-based applications.
· Mobil JUHI. Provided service-level-agreement support for the SCADA system that controlled, gathered data, and reported on the transfer of jet fuel between the refinery, terminals, and airport. With the team lacking in advanced knowledge, quickly mastered the system, troubleshooting communication issues and administering Windows-based applications. Identified several system issues and built convincing case for change/upgrade—currently under assessment by management.
· $14.5K, 3-month web-based charting and reporting prototype: Central Highlands Water Ltd. Using .NET technology, provided the architecture for the project comparing functionality alternatives with off-the-shelf CITECT product. Produced definitive recommendations 1-week short of deadline, which cited significant cost savings with the prototyped .NET solution.
· $2 million, 12-month SCADA installations/legacy system functionality, SA Water. Devised navigation system and co-produced the baseline for a reporting system using Microsoft SQL server and Access. Personally produced solution through intensive testing and research that successfully restored full functionality from legacy systems across three sites to Windows 2000 environment. Undercut deadline by 4-weeks meeting all budget specifications.
Gayle M. Howard - Top Margin -

Systems Consultant

Devin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234


IT specialist with more than 4 years of multifaceted experience, including e-commerce and project management, as well as working directly with customers in a consulting capacity throughout the full software life cycle. Background includes international and domestic experience in a leadership role. Graduate of Florida State University.


• Operating Systems: Windows NT, 98, 95, 3.1, UNIX
• Languages: HTML, Visual Basic, FOCUS, Crystal Reports, FORTRAN, TurboPascal, MATLAB, Basic, HP Chemstation GC and GCMS macro languages
• MS Applications: Microsoft Word, Excel, PowerPoint, Access, Image Composer, FrontPage, Project
• PM Applications: LBMS (SPARK), Microsoft Project


Shell Services International (SSI), Thailand and U.S.
1997 - Present
• Served as a consultant working directly with the customer in SE Asia to assess and gather system requirements.
• Returned to the U.S. and led a team of four throughout the full life cycle of the project.
• Developed a customized solution from a generic system that included the control system's rapid application development (RAD), configuration and integration of the SCADA system applications, and construction of functional and detailed design specifications.
• Interacted with managers, engineers, and operators in the field, as well as project team members.

• Managed all project activities to develop an interactive online users / training guide for a process control system in Nigeria, including development and management of a $150,000 budget.
• Led the development of the guide using HTML with FrontPage as the editor.
• Provided customer accessibility from Houston through the Internet without the need for exportation.

• Interfaced extensively with customers to assess and gather system requirements.
• Led the automation of laboratory and field analysis of product streams that included a Visual Basic GUI front end, HP GC macro instrument control and analysis, and a Crystal Reports / Access back end.

• Led a project that inventoried and assessed systems at field locations in Indonesia and the U.S. to determine readiness for Year 2000 turnover.
• Guided customers through impact assessment by categories and performed vendor research to obtain written documentation regarding compliance of equipment.
• Conducted a series of customer awareness seminars and presentations based on industry compliance standards.

Florida Department of Transportation
1995 - 1997
Received introduction into IT industry, with an emphasis on FOCUS programming and working as a PC technician on the DOT Quick Response Team.


Florida State University, Tallahassee, Florida
Bachelor of Science, Chemical Engineering

Club SSI Executive Council
Sports Committee Chairman
Shell Services International

PRWRA Sandy Hild - The Résumé Doctor - - -