Account Manager

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

• Highly accomplished Account Manager with extensive experience in sales, business development, marketing, strategic planning, operations management, and relationship management.
• Consistently surpassed sales objectives within multimillion-dollar organizations.
• Maximized revenue potential through sound sales and management acumen.
• Proven success in managing customer service initiatives, which increased customer retention levels and customer satisfaction levels within highly competitive markets.

PROFESSIONAL BACKGROUND

Jennings Systems, Inc, Phoenix, AZ
2002 - Present
Account Manager
Communicated with customers on a daily basis. Developed and delivered presentations to customers.
• Handled all aspects of account management successfully concerning 1,000 accounts nationwide.
• Aided the business development initiatives, which resulted in expanded customer base.
• Contributed to the implementation of strategic planning initiatives and promotional strategies.
• Increased customer satisfaction levels within saturated markets.

Cruise & Excursion Gallery, Inc, Phoenix, AZ
1999 - 2002

2001 - 2002
Resort Services Manager
Directed daily operations within the organization. Supervised and trained employees in daily job responsibilities.
• Cultivated business relationships with over 250 resorts in the United States, Mexico, and Canada.
• Spearheaded the development and introduction of new marketing and sales programs, which resulted in increased revenue levels.

2000 - 2001
Resort Account Executive
Created and implemented promotional strategies. Handled all aspects of relationship management successfully.
• Played an active role in training and mentoring sales teams at 50 resorts in the United States and Canada, which produced higher sales levels.
• Achieved sales objectives on a regular basis.
• Researched and recommended new business opportunities within the territory.

1999 - 2000
Membership Sales Team Leader
Supervised and mentored 20 sales team members in daily job responsibilities. Evaluated performance levels and determined areas for improvement.
• Increased customer retention levels within highly competitive markets.
• Exceeded sales objectives due to sound sales acumen.

Diversified Communications Group, Phoenix, AZ
Small Business Sales Consultant
Created and presented sales solutions to customers concerning telecommunications needs.
• Generated revenue from high profile corporations within 7 western states.
• Provided high levels of customer service, which resulted din increased satisfaction levels.

Beverage Distributing Company, Phoenix, AZ
1998 - 1999
Retail Chain Sales Representative
Managed daily sales activity. Assisted in sales forecasting activities. Participated in merchandising functions.
• Handled account management responsibilities for 19 retail accounts.
• Communicated with customers concerning their needs and recommended products that suited their needs.

The Home Depot Company, San Mateo, CA
1995 - 1998

1997 - 1998
Home Improvement Sales Manager
Developed and implemented new customer service protocols. Supervised and trained diverse employee base.
• Managed daily operations within the retail department that generated over $6 million in annual revenue.
• Streamlined business processes and increased productivity levels.

1996 - 1997
Sales Manager
Managed 20 employees in daily job tasks. Assisted in inventory management responsibilities including purchasing and inventory control.
• Directed daily operations within the men's clothing and shoe department, which produced over $3 million in annual sales.
• Aided in human resources functions including payroll, training, and performance appraisals.

1995 - 1996
National Retail Management Trainee
Participated in an intensive training program geared toward sales leadership.
• Gained extensive knowledge into various aspects of retail management, sales management, and operations management.

EDUCATION

Northern Arizona University
1995
Bachelor of Science, Psychology

MILITARY EXPERIENCE

United States Army National Guard, Phoenix, AZ
1987 - 1995
Specialist/E-4 Military Police Officer

COMPUTER SKILLS

• Microsoft Word, Microsoft Excel, Microsoft PowerPoint

PRWRA Kristen Coria - Accounting Paradigms - Hamden, CT 06518 - resumesAP@aol.com - http://www.careerparadigms.com