Credit Analyst

Dale Wong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

QUALIFICATION PROFILE

· Accomplished Banking Professional with experience in cash management, financial analysis, financial reporting, marketing, and business administration.
· Instrumental in increasing customer retention and customer satisfaction levels within highly competitive markets.
· Streamlining banking processes and increasing productivity levels.
· Proven success formulating and presenting research projects to the Board of Directors.
· Led business development and market share expansion efforts within multimillion-dollar financial institutions.

PROFESSIONAL BACKGROUND

First Community Bank
2001-Present
CREDIT ANALYST
2002-Present
Managed all aspects of credit analysis on a daily basis. Interacted with loan officers concerning client financial ability. Handled research initiatives in business development, strategic planning, and marketing.
· Played a key role in analyzing financial statements, tax returns, and credit reports for clients.
· Provided exceptional level of support concerning banking initiatives, which enabled management to make sound business decisions.
· Developed and reviewed financial reports for management.

TELLER
2001-2002
Participated in banking activities involving deposits, withdrawals, and collections. Assisted Vice President and Teller Supervisor in daily job responsibilities. Handled customer service initiatives.
· Gained experience in diverse areas of loan management and loan processing.
· Contributed to the increase of customer retention levels within saturated markets.

Convenient Check Cashing
2000-2001
ASSISTANT MANAGER
Collaborated on the management of daily operations. Controlled check cashing, deposit, money order, and loan processing responsibilities.
· Provided high level of customer service to all customers, which resulted in increased customer satisfaction levels.

NavyArmy Credit Union
1999-2000
TELLER
Communicated with credit union customers regularly. Provided high level of customer service for all banking transactions. Supported clients in all banking transactions. Balanced cash drawers on a daily basis. Researched and resolved banking issues in a timely manner.
· Streamlined daily banking processes and increased operational efficiency levels.
· Played an integral role in managing business administration functions including drafting documents, fielding customer phone calls, and filing banking documents.

First Commerce Bank
1998-1999
TELLER
Processed deposits and cashed checks for diverse clientele. Researched and resolved account discrepancies. Augmented customer account information as needed. Assisted in all clerical responsibilities within the bank.
· Managed business administration and banking functions successfully.
· Contributed to increases in customer satisfaction levels through customer service excellence.

EDUCATION

Bachelor of Business Administration, Finance (1998)
Texas A&M University – Corpus Christi, TX

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