Supervisor Banking

Drew Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFESSIONAL PROFILE

Banking/Finance Clerical/Customer Service

Dedicated Banking Supervisor/Personal Banker with a progressive background in customer service, cashiering, supervision, and all aspects of client relations. Recognized by management and customers for prompt service, solving banking issues in a courteous and helpful manner, pleasant personality and making customers feel comfortable and attended to. Maintain staff's work schedules, filling in when required. Assure smooth operations of bank facilities and procedures, assist customers with applications and forms and review for accuracy avoiding delays in processing. Consistently receive excellent performance evaluation ratings.

AREAS OF PROFICIENCY

• Detail-oriented Organizational Skills Interpersonal Skills
• Troubleshooting Problem-Solving Motivational Management and Mentoring
• Customer Service Dedication to Excellent Job Performance Team Player
• Staff Scheduling Documenting and Implementing Procedures
• Excellent Communication Skills Training and Staff Development

ACHIEVEMENTS

• Selected to supervise special auditing/trouble-shooting project at bank branch. Researched and determined cash-overs and resolved all outstanding issues resulting in accurate records.
• Received Exceptional Achievement Award for significant contribution to the success of Milwaukee Bank Group 2002, 2001, 2000, 1999

EMPLOYMENT SUMMARY

U.S. SAVINGS BANK, Milwaukee, Wisconsin
1989 - Present
Head Supervisor
1998 - Present
Supervisor
1995 - 1998
Teller/Supervisor - Part Time
1993 - 1995
Teller Supervisor
1989 - 1993

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax