Business Office Manager

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

INFORMATION SYSTEMS

• Project Management - software installation
• Operations/troubleshooting liaison for office automation software
• Help Desk support
• Established office processes policies/procedures

TEAM MANAGEMENT SKILLS

• Leader/member of project management teams
• Developed training documentation
• Delegated and monitored assignments
• Performed physician training on CPT-4 coding and documentation requirements

FINANCIAL

• Project cost/benefit analysis
• Budget development and analysis
• Business office liaison during the IDX software installation and conversion
• Developed procedures which improved financial information capture/led to increased cash flow and significant reduction in outstanding A/R

HUMAN RESOURCES / TRAINING

• Employee interviewing, hiring, supervision, evaluation, and discipline
• Created documentation and performed on-site training
• Skill development programs
• Productivity enhancement
• Completed Medicare and Medicaid physician credentialing applications

EMPLOYMENT HISTORY

GET HEALTHY CENTERS, Elgin, Illinois
1998 - Present
Business Office Manager
Established the centralized billing, cashier, collections, and phone inquiry functions for thirteen multi-specialty physician clinics supporting 125 physicians.

FIRST MEMORIAL HOSPITAL, Naperville, Illinois
1985 - 1998
Manager, Physician Receivables
Managed electronic billing, insurance follow-up, and collections of the Emergency and Pathology physician groups' patient accounts.

EDUCATION

University of Michigan, Graduate School of Business
1994
Masters, Business Administration

University of Iowa, Ames, Iowa
1984
Bachelor of Science, Finance

PRWRA Patricia Chapman - CareerPro-Naperville, Inc. - Naperville, Illinois 60563 - http://www.career2day.com - pat@career2day.com - (630) 983-8882 - (630) 983-9021 fax