Claims Representative

Sam Sterling
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

Facilitator and trainer with a diversified background over the past 10 years. Recognized for creating stimulating and interactive learning environments, encouraging participation and individual contributions, and providing effective, clear, and concise information in formats that promote high retention levels. Computer skills include Microsoft Windows 95, Word, Excel, Access, and Visual Basic.

EXPERIENCE

STATE FARM INSURANCE, Houston, Texas
1997 - Present
Senior Claims Representative
Assisted in training new representatives involved in negotiating property damage for automobile claims and minor bodily injury or lost wage cases, and determining costs to repair automobile and settle claims. Interviewed and took depositions for fraud investigations. Utilized Spanish language skills to negotiate some claims.
• Consistently achieved high ratings for exceeding expectations during formal evaluations.

HOUSTON CENTRAL SCHOOL DISTRICT, Houston, Texas
1996 - 1997
Substitute Teacher
Managed classrooms, followed lesson plans, and provided instruction relative to English, math, history, and science at the junior high school level. Maintained interest and provided an interactive atmosphere. Called consistently due to established positive reputation.

JOHNNY'S BBQ, Orange City, Florida
1994 - 1996
Assistant Manager
Trained and supervised up to 15 employees.

WORLD BURRITO, College Station, Texas
1992 - 1994
Assistant Manager
Served as a trainer and wrote company training manual to standardize daily operations for a new restaurant chain. Initiated systems to maintain cleanliness. Designed and implemented a cash control system that insured accountability.

EDUCATION

TEXAS A&M UNIVERSITY, College Station, Texas
1996
B.A., Management
• Paid 100% of college tuition and expenses
• Provided formal leadership training to underclassmen through the Corps of Cadets
• Elected junior and senior year to the Honor Board with responsibility for holding peer reviews and honor violation courts
• Held position as full-back and wing on rugby team

PRWRA Sandy Hild - The Résumé Doctor - Theresumedoctor@aol.com - resumespecialist@yahoo.com - http://www.theresumedoctor.com