Community Service Volunteer

Patricia Winters
702 Sabrina Way, Baltimore, MD 21207 / Tel# (301) 555-1638 Email: patwinters@myisp.com

OBJECTIVE

Position as Community Service Volunteer utilizing organization, problem-solving, training, and customer service skills.

AREAS OF EXPERTISE

Client Services and Problem Solving
· Maintained open lines of communication to identify and resolve problems quickly.
· Analyzed problems, formulated options, and presented solutions offering win-win outcomes.
· Monitored customer satisfaction to solve problems, effectively reducing complaints by 36%.
· Developed trust, personal rapport, and strong working relations with volunteers and staff.

Operations Management
· Scheduled and coordinated the efforts of hundreds of volunteer workers to achieve project goals.
· Utilized technology solutions to streamline management tasks and reporting functions.
· Conducted post-event analyses to identify strategies to improve processes for future events.
· Analyzed financial data and managed budget for fundraising campaigns.

Staff Training and Supervision
· Trained, monitored, and supervised volunteer and staff performance to improve services.
· Designed and conducted pre-event training sessions, resulting in 61% fewer emergencies.
· Maintained database of volunteer participation and skills to assist future planning.
· Recruited, trained, and managed a team of 75 volunteers for the annual American Cancer Society Fundraising drive.

EXPERIENCE

Community Service Volunteer, Helping Hands, Inc., Baltimore, MD
2002 - Present
Program Assistant, Community Networks, Inc., Baltimore, MD
6/00 - 12/00
Campaign Organizer, State Representative Smithson, College Park, MD
6/00 - 11/00
Marketing Assistant, Buffet Enterprises, College Park, MD
6/99 - 9/99

EDUCATION

Bachelor of Arts (Communications), 1999
Loyola College, Baltimore, Maryland

Fundraising Certificate, Baltimore, Maryland, 2000

AFFILIATIONS

American Cancer Society
American Red Cross
Future Leaders of America

VOLUNTEER AND CIVIC ACTIVITIES

Walk for a Cure Fundraiser, Volunteer Organizer
Harbor Clean-up Day, Volunteer
Register to Vote Canvassing Crew, Group Leader