Customer Service Entry Level

Lee Robertson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

CUSTOMER SERVICE

High-performance, focused communicator and public speaker possessing advanced interpersonal and client relationship management skills. Demonstrates exceptional creativity, leadership, visionary and humanitarian focus. Committed to achieving outstanding results.

SUMMARY OF KEY ACHIEVEMENTS & COMPETENCIES

· Exceptional communication skills with outstanding achievements in public speaking as demonstrated as Overall Winner & Best Speaker , Lion’s Youth of the Year, Club Level; Overall Winner, Lion’s Youth of the Year, Zone Level; Best Speaker , Lion’s Youth Of The Year, Regional Level; Winner, Trilby Misso Lawyers Speaking Competition Finals; and numerous others.
· Excellent interpersonal and leadership skills. Confident to work autonomously utilising strong work ethic. Highly motivated, able to set and achieve multiple goals.
· Creative focus as two times recipient Award for Drama and Award for Film and Television.
· Broad ranging personal and community skills and interests including acting and athletics, and assisting to coach younger students in sports and public speaking.
· Proficiency working in MS Word, PowerPoint, Excel, Outlook Express; Windows 95, 98 XP, DOS. Skilled in both computerised and analogue registers. Typing speed of 80wpm.

EDUCATIONAL HISTORY & ACHIEVEMENTS

REDCLIFFE STATE HIGH – Redcliffe, Qld (2003)
School Captain

Subject Studied:

Math:
Very High Achievement

English
Very High Achievement

Film & Television:
High Achievement

Drama:
Very High Achievement

Legal Studies:
High Achievement

Ancient History:
Very High Achievement

AWARDS & ACHIEVEMENTS

Winner Quest Newspapers’ Young Star of the Month - September 2003
Arts &Education Category

Nominee T.J. Ryan Award - 2004
Queensland Year 12 student displaying excellence in both leadership and academic pursuits

Nominee Redcliffe City Council Young Citizen of the Year – 2003

2003
Redcliffe High Public Speaker of the Year Award

Subject Award for Drama

Subject Award for Film and Television

Subject Award for Ancient History

Rats of Tobruk Award for Excellence in a Personal Endeavor

Award for Excellence in Cultural and Co-Curricular Activities

2002
Redcliffe High Award for Academic Excellence

Subject Award for Drama

Subject Award for Film and Television

Subject Award for Ancient History

Overall Top Academic Achiever of Grade 11

2001
Redcliffe High Award for Academic Excellence

Subject Award for History

2000
Redcliffe High Award for Academic Excellence

1999
Redcliffe High Award for Academic Excellence

1998
Dux of School, Scarborough State School

PUBLIC SPEAKING - 2003

Overall Winner & Best Speaker - Lion’s Youth of the Year - Club Level
Overall Winner - Lion’s Youth of the Year - Zone Level
Best Speaker - Lion’s Youth Of The Year - Regional Level
Winner - Trilby Misso Lawyers Speaking Competition Finals
Winner, Advance To Final - Trilby Misso Lawyers Speaking Competition Heats
Second Place - Bally Cara Public Speaking Competition
Third Place - Apex Speaking Competition
Third Place - Palma Rosa Plain English Speaking Competition Heats
Constitutional Convention, Brisbane Selection Heats
One of Fifteen Queensland Representatives - National Constitutional Convention - Canberra

CONFERENCES

January 2003 - Australian Youth Leadership Conference – Australian Youth Development
Received Commendation

EMPLOYMENT OVERVIEW

MCDONALDS – Redcliffe, Qld
2002
Front Counter - Casual
Exercised key ability to work autonomously within challenging environment. Maintained clean and efficient work environment. Operated computerized registers and diverse cooking equipment.
· Demonstrated superior public relations skills and vital ability to placate unsatisfied customers.
· Saved time and money, and received senior management recognition for outstanding speed of service. Acknowledged as most efficient and effective of colleagues hired at the same time.
· Liaised with and guided less experienced staff to assist in maintaining their individual workloads.

WOODY POINT BAIT & TACKLE – Woody Point, Qld
1997 –2001
Shop Assistant – Casual
Consistently provided excellent, informed customer service and maintained strong reliable work ethic. Maintained clean, organized and well-stocked environment. Operated analog register.

COMMUNITY INVOLVEMENT

Initiated and funded public speaking competition to encourage junior speakers.
Later named “The Lee Robertson Public Speaking Competition”
Assisted Year 7 students to transition into high school
Regular participant in ANZAC day marches - Redcliffe

Beverley Neil - d_scriptive@powerup.com.au