Customer Service Representative

Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Experienced in general office principles, practices, and procedures. Proficient in MS Office: Excel, Word, PowerPoint, Access. Detail oriented, proficient organizer with the ability to delegate and train others. Knowledge of diverse cultures. Team player with emphasis on quality.

EXPERIENCE

BRIXTON BILLING, Northbrook, IL
2002 - 2003
Customer Service Representative
• Answered incoming calls - average 60 per day - resolving issues with customers and billing department.
• Contracted numerous insurance companies and Medicare.
• Utilizing insurance codes, updated patient's account files.

MOTOROLA, INC, Harvard, IL
1994 - 2001
Repair Technician
• Inspected, removed and replaced damaged or defective components with aid of overlays, manuals and sketches.
• Tracked excessive scrapping of 3 components on 4 shifts.
• Alerted and worked with materials and supervisors to prevent fallout from machines.
• Introduced method of removing scratches from housing without scrapping out.
• Organized and maintained rework line, delegating duties and simplifying recovery of boards.
• Programmed e-prom chip, consistently meeting error-free quality standards.

INT'L DIGITAL ELECTRONICS, Arlington Heights, IL
1987 - 1994
Office Manager
• General secretarial duties, inside sales, sales representative support, accounts payable/receivable, computer application research.
• Initiated use of outside translation services saving time and providing much needed product support.
• Researched marketability and generated sales of computer systems in the U.S.
• Studied Japanese culture and language to increase customer relations.

EDUCATION, TRAINING AND DEVELOPMENT

Carl Schurz High School
2003
Business Applications Certificate

PRWRA Janice Sacramento - janicesacramento@yahoo.com - Trainer, Lake County, IL, - Workforce Development Program