Customer Service Representative Clothing

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SKILLS SUMMARY

• Outstanding customer service skills.
• Excellent telephone presence and effective interpersonal skills.
• Extensive and varied knowledge of manufacturing processes.
• Strong attention to detail.
• Experienced in departmental management, staff training and supervision.
• Hands-on Production experience / trained in workplace safety.
• Computer literate / experienced in maintaining accurate records and reports.

EXPERIENCE

Helix Clothing Company, Inc., Brunswick, ME
1995 - Present
Customer Service Representative
• Promoted from stitching machine operator to customer service in 1997; brought a very well-rounded manufacturing background to enhance efficiency and value of CSR position.
• Took customer orders and process daily.
• Schedule dactual machines required to run the orders to meet deadlines.
• Worked closely with manufacturing to schedule total production and shipping of finished products.
• Performed order entry, reserved goods for customer orders, processed credits and debits, maintained reports, and prepared sales projections.
• Interacted with customers extensively to maintain customer satisfaction.
• Interacted closely with manufacturing to assure quality, accuracy, and speedy deliveries.

Varied Manufacturing Positions
1990 - 1995
Electronics (2-years) - Shoe Manufacturing (2-years) - Home Work (1-year)
• Served as a lead person during this time in a high-tech environment for 2 years and filled in for supervisor as needed.
• Oversaw work quality, production, and employee performance in the manufacturing of high-end printed circuits.
• Supervised a staff of 11, trained new employees, monitored work for quality while staying within dictated specs.
• Communicated with multiple departments to get the orders completed in a timely manner.

COMPUTER SKILLS

• Microsoft Excel, Word, and Access (2½ years total experience with these programs)
• Industry-Specific Software (Enter and print orders)
• Own a Home PC (Word processing, spreadsheet applications, Internet research and communication)

EDUCATION

Becker Jr. College, Worcester, MA

Lisbon High School, Lisbon, ME
Diploma

Mechanic Falls Adult Education
Earned Certificates

Customer Service Seminar / Basic Accounting / Clerical Studies / Windows 95

PRWRA Rolande LaPointe - RO-LAN Associates, Inc. - RLapointe@aol.com