Customs Enforcement Instructor Federal Employment

WENDY MICHAELS
128 Main Street
Beaumont, TX 77710
Day: 925-555-9999 ▪ Evening: 925-555-9999 ▪ wendym@myisp.com
Social Security No:

999-99-9999

Citizenship:

U.S. Citizen
Veteran's Status:

N/A

Federal Status:

N/A
Highest Federal Civilian Job:

Immigration Enforcement Agent, GS-1801–10/5, 03/01-Present
Announcement: HHOTD/02-002JDB
CUSTOMS ENFORCEMENT INSTRUCTOR, GS-1801-11/11
Department of the Treasury, U.S. Customs Service

PROFILE:
§ 10 years proven investigative, security, and law enforcement experience.

§ Skilled in interviewing, fraud detection, and interrogation techniques.

§ Strong knowledge of immigration law, including seagoing vessel crew and passenger search and seizure procedures.

§ Well-developed people skills: Interact with multiple agencies in diplomatic and professional manner across variety of settings.

§ Trained in weapons, self-defense, and physical takedown and pacification techniques.

§ Expert in fingerprinting and suspect computer information gathering.

§ Computer Skills: Windows 95/98/ME/XP, Word, Excel, Access, PowerPoint, Outlook, Infotek, NCIC, INLETS, and NAILS.

EDUCATION:
Bachelor of Science, CRIMINAL JUSTICE, Dec. 1992
Minors: English, Sociology & Psychology
UNIVERSITY OF TEXAS–HOUSTON, TX
§ G.P.A: 3.325, Class Ranking: 32/277
§ Dean’s List, Three Semesters
§ National Honor Society for Freshmen
§ National Honor Society for Sociology
Frank W. Cox, Virginia Beach, VA, High School Diploma, Jun. 1988

CERTIFICATIONS:
§ Nationally Registered Emergency Medical Technician (EMT), Oct. 1995
§ Baton Certified, Jan. 1999
§ First Aid/CPR Instructor, Apr. 1998
§ Qualified, .40 Caliber Berretta, Jul. 1997
§ Qualified, .38 Caliber Revolver, 1993
PROFESSIONAL EXPERIENCE
U.S. IMMIGRATION AND NATURALIZATION SERVICE
126 Northpoint Drive, Houston, TX 77060
Aug. 1997 to Present
Immigration Enforcement Agent
Full-time: 40+ hours/week
Beginning Salary: GS-9/1
Ending Salary: GS-10/5
Supervisor: Mr. Roger Smith, (281) 884-5724
Supervisor may be contacted
Interviewed possible criminal aliens, often in second language of Spanish, in order to establish citizenship, and if suspects were subject to immigration charges. Coordinated interview schedule with Harris County Deputies, advising for special circumstances, and with other agents assigned to special shift teams. Operated agency computerized information-gathering systems, compiling and completing forms to detain/deport criminal aliens. Photographed and manually fingerprinted subjects. Used computer-generated program to take and process fingerprints. Informed supervisor of any important events or details that occurred on shift. Stayed well-informed of current laws and their changes and applications affecting unit.
§ Processed each alien that came into custody of Alien Criminal Apprehension Unit, preparing all paperwork necessary for presentation to immigration court or other immigration system destination.
§ Efficiently prepared accurate computer-generated documentation used for applying charges of law violations.
§ Expertly extracted accurate information and interpreted applicable law.
U.S. IMMIGRATION AND NATURALIZATION SERVICE
126 Northpoint Drive, Houston, TX 77060
Jan. 1993 to Aug. 1997
Immigration Inspector
Full-time: 40+ hours/week
Beginning Salary: GS-5/10
Ending Salary: GS-9/1
Supervisor: Ms. Marion Gladstone, (305) 742-6473
Supervisor may be contacted
Determined nationality and citizenship of persons arriving from foreign countries or territories to determine admissibility, immigration law violations, and benefit qualifications, often communicating in second language of Spanish. Coordinated tasks and search efforts with U.S. Customs and U.S. Coast Guard when working at seaport. Worked in tandem with U.S. Agriculture and U.S. Customs for tasks and search responses at airport. Informed airport security personnel of necessary procedures for working within Immigration Inspection Area. Manually and computer fingerprinted subjects. Collected information from databases such Infotek, NCIC, INLETS, and NAILS to obtain most current, possible criminal profiles on subjects. Informed supervisors of any relevant events or incidents occurring on shift.

PROFESSIONAL EXPERIENCE, Immigration Inspector, Continued
§ Quickly and efficiently determined admissibility with excellent customer service skills.
§ Conducted inspections/examinations on cruise ships and freighters arriving at seaport in cooperation with U.S. Customs and U.S. Coast Guard.
§ Commonly worked joint task forces at airport with U.S. Customs and U.S. Agriculture.
PROFESSIONAL TRAINING:
§ Ethics, Aug. 2001
§ EEO Managing Change and Transition, Dec. 2000
§ Computer Security Awareness, Aug. 2000
§ Interviewing and Interrogation, Jun. 2000
§ Collapsible Steel Baton, Jun. 2000
§ Airborne and Blood Pathogen, May 2000
§ NCIC, Dec. 1998
§ Excel Intermediate, Feb. 1998
§ Microsoft Word, Jan. 1998
§ Customer Service/Public Relations, Oct. 1997
§ Marine Inspector Enforcement, Aug. 1997
§ Immigration Officer Basic Course, with Honors, Jul. 1997
§ Microsoft Excel, Access, PowerPoint, Jun. 1997
HONORS AND AWARDS:
§ Received Employee Award for outstanding work performance in maintaining superior accuracy and timeliness in preparation and presentation of high volume file flow to immigration judge.
§ Received outstanding work appraisal for maintaining high speed and efficiency in providing excellent customer service relations.
AFFILLITATIONS:
§ Virginia Beach Rescue Squad Volunteer, EMT Squad 14, 1995 to 1996