Flight Attendant

Chris Fong
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

FLIGHT ATTENDANT
Customer Service / Problem Solving / Organizational Expertise

· Over four years of successful experience in customer service and customer response operations.
· Proven ability to adjust to changing situations; utilize good judgment during unexpected emergency situations.
· Genuine team player committed to positive performance and efficient operations.
· Demonstrate leadership and problem solving, meet day-to-day challenges and juggle multi task management.
· Build relationships with customers through attention to detail and providing service and solutions.
· Maintain broad knowledge of airline safety and service procedures.
· CPR / First Aid Certified

CORE STRENGTHS

· Policy and Procedure Enforcement
· Regulatory Compliance
· Crisis Management
· Organizational Leadership / Team Building
· First Aid and CPR Training
· Communication Skills (Verbal / Written)
· Training and Development
· Flexible and Adaptable
· Creative and Innovative
· Quality Control

WORK EXPERIENCE

DILLARD’S DEPARMENT STORE, Lafayette, LA
Current (Part-time)
Sales Associate, Misses Casual
· Coordinate wardrobes and provide advice on individual clothing and accessory selections.

DELTA AIRLINES, Atlanta, GA
1999 to 2003
Flight Attendant (Furlough)
· Completed extensive safety inspections prior to take off and landing in keeping with company practices and FAA regulations
· Implemented safety procedures and the verification of safety measures in conjunction with cabin and crewmembers, performing security sweeps intermittently throughout the flight.
· Coordinated the service arrangements including food and beverage and tax-free shopping on board.
· Greeted and assisted passengers including small children, elderly, and handicapped.
· Outstanding Customer Service Honor Roll Pass, October 2002, May 2002
· Completed extensive safety inspections prior to take off and landing in keeping with company practices and FAA regulations

CHILDREN’S MUSEUM, Lafayette, LA
1998 to 1999
Art Instructor

OCCUPATIONAL MEDICAL SERVICES, Lafayette, LA
1997 to 1998
Medical Assistant

EDUCATION

DELTA FLIGHT ATTENDANT TRAINING SCHOOL, Atlanta, GA
1999
Certified Flight Attendant Certificate of Completion
· Jet Recurrent Annual Refresher Courses

UNIVERSITY OF LOUISIANA AT LAFAYETTE, Lafayette, LA
1996 to 1999
Anthropology Curriculum

PRWRA
Judy Arabie - Just Your Type, Inc. - Résumé Manager - http://www.justyourtype.com - resumes@justyourtype.com