Human Resources Recruiter
Kerry Cordova
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234
QUALIFICATIONS PROFILE
Professional with 11 years proven performance recruiting, screening, and placing supervisory, customer service, and administrative candidates. Exceed performance goals and customer service requirements. Capable communicator and high-energy motivator. Ably lead cross-functional teams.
Key Skills
• Recruitment and Hiring • Employee and Union Relations
• Contract Interpretation • Training and Assessment
• Negotiations and Collaboration • Policies and Procedures
Key Talents
• People Focused • Big-picture Thinker
• Enthusiasm Creator • Confidence Builder
• Bottom-line Oriented • Creative Problem Solver
RELATED SKILLS AND ACHIEVEMENTS
Interviewing
• Led Supervisor Core Interviews as people services supervisor representative for two years, recruiting, screening, and placing candidates to fulfill corporate supervisory staffing profile, always matching the right candidate to the right position.
• Personally coached six employees through Supervisor Core Interview process, using role-playing and practice interviews.
• Conducted weekly interviews for customer service representatives and administrative assistants, recruiting, screening, and placing candidates.
Negotiation and Team Building
• Ensured on-time flight departures for 329-flights-per-day operation by creating team environment among 7 critical departments.
• Collaborated annually with union leaders to ensure effective ramp management and performance of 25 customer service employees.
• Achieved 90% successful scheduling rate, interpreting and applying flight attendant contract agreements for "win-win" results.
Communication and Training
• Effectively disseminated timely operations and station performance information to 7 departments and 55 employees daily.
• Instrumental member of team developing new crew scheduler training program, including six new training modules with computer-based delivery system.
• Delivered formal 20-person classroom and on-the-job new-hire and in-service training for reservation sales and service representatives (RSSR) labor force of 2000 employees.
Program Management and Administration
• Managed all aspects of Airport and City Ticket Office operations for two years to achieve productivity and cost objectives, on-time performance, safety, security, FAA mandates, and all corporate core objectives.
• Managed promotional and customer support programs for two years, including "Million Dollar Challenge" and "Premium Transcontinental Flights", ensuring appropriate flight attendant staffing to maintain customer satisfaction and profitability.
Customer Service
• Served successfully as customer support consultant for two years, providing assistance to RSSRs and customers.
• Earned solid problem-solver reputation, expeditiously resolving hundreds of customer complaints and sensitive situations to ensure customer satisfaction and on-time operations.
CAREER CHRONOLOGY
Octagon Airlines, Omaha, NE
2000 - Present
Station Operations Supervisor
Directed all activities supporting an 11-flight-per-day operation across 4 gates and 2 domestic markets, reporting to Omaha city manager. Managed 55 employees in all functional areas of Airport Operations Team.
Octagon Airlines, Chicago, IL
1998 - 2000
Onboard Service Crew Scheduling Coordinator
Managed all aspects of onboard service crew scheduling for 75% of entire airline, supporting entire international airport operations and hundreds of domestic airports. Reported to onboard service manager.
Octagon Airlines, Chicago, IL
1996 - 1998
Sales and Services Representative Lead
Oversaw 300-400 reservation agents as part of a 25-person Customer Service Specialist Supervisory Team, reporting to manager of customer relations. Conducted new-hire and in-service training of sales and service representatives in 20-person classroom setting.
Octagon Airlines, Chicago, IL
1994 - 1996
Lead Administrative Assistant
Supervised 25 permanent and 15 contract employees for reconciliation of monthly ticket sales, performing data entry and providing various financial reports to management.
EDUCATION AND RELEVANT TRAINING
Travel Degree, Business and Communications, Manning Travel School, Baltimore, MD
Business Management (various courses), International Correspondence School, Baltimore, MD
Corporate Training
Customer Satisfaction Philosophy • Commitment to Passenger Rights
Americans with Disabilities Act • Cultural Leadership • Team Leader Incumbent
COMPUTER SKILLS
• Motorola Computer System • Lotus 1-2-3 • Microsoft Word, Excel and PowerPoint • Unimatic • CMS
PRWRA Nick Marino - Outcome Resumes and Career Service - outcomerez@earthlink.net - Bishop, TX 78343