Human Services Professional

Drew Anderson
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

HUMAN SERVICES PROFESSIONAL

Social worker and human services professional with five years of governmental and community-based agency experience. Career objective includes a transition into the counseling field. Currently seeking enrollment into graduate-level professional counseling program.
Recognized throughout career for professionalism, conscientiousness, and client advocacy. Excellent oral and written communication skills, as well as problem solving and rapport building skills. Professional core competencies include:

· Caseload Management
· Short-Term Counseling
· Program Development
· Regulatory Compliance
· Multi-Disciplinary Approach
· Behavior Assessment
· Reporting/Documentation
· Inter-Agency Communication
· Community Outreach

PROFESSIONAL EXPERIENCE

STATE OF GEORGIA, DEPT. OF FAMILY & CHILDREN SERVICES
Jonesboro, Georgia
2003 to Present
SOCIAL SERVICES CASE MANAGER
Ensured protective services for children – birth to age 18. Managed an average caseload of 26 special-needs clients suffering from abuse and/or diagnosed with cognitive, physical, or emotional disability.
Key Accountabilities
· Ensured safety and welfare of clients via regular site visits. Utilized community resources, including medical, dental, educational, mental health, and therapeutic providers, to meet the individual needs of each child.
· Determined the most appropriate placement for clients. Located and evaluated absent relatives via family conferences and multi-disciplinary team meetings.
· Developed and implemented detailed case plans for parents or guardians seeking to achieve permanent placement. Reviewed and monitored case-plan progress to determine next course of action.
· Arranged for court hearings; completed research, interviewed witnesses, and prepared subpoena lists. Completed written reports of court findings and recommendations.
· Testified in juvenile court hearings to recommend custody extension, transfer, remand, or termination of parental rights.
· Inspected court records to ensure no lapses in authority and appropriate wording in court orders.

Selected Accomplishments
· Recognized by Judge S. Sterling for ensuring the safety of the children and “performing commendably on a very difficult case.”
· Recognized by panel members for high level of organization in preparing and presenting cases.

STATE OF TENNESSEE, DEPT. OF HUMAN SERVICES, Memphis, Tennessee
2000 to 2003
ELIGIBILITY COUNSELOR
Interviewed needy, aged, disabled, and dependent adults/children to assess their eligibility for monetary benefits and services.
· Completed detailed budget worksheets for each client to include income and deductible expenses. Contacted employers, banks, landlords, references, and community resources to verify data obtained from client interviews.
· Documented financial and personal information for each client; maintained accurate records and reports.
· Utilized knowledge of federal and state policies, procedures, and regulations to determine eligibility for benefits.
· Referred clients to other agencies and social programs for additional services.

STATE OF MICHIGAN, FAMILY INDEPENDENCE AGENCY, Flint, Michigan
1998 to 1999
FAMILY INDEPENDENCE SPECIALIST/CASE MANAGER
Managed a caseload of 100 adult clients seeking public assistance, food stamps, Medicaid, child daycare, and/or emergency supplemental services.
· Informed clients of their rights and responsibilities, program requirements, and agency expectations regarding employment and self-sufficiency.
· Monitored and evaluated clients’ progress toward self-sufficiency through regular telephone contact, office visits, home visits, and collateral contacts.

COMMUNITY WELLNESS CENTER, Fort McPherson, Georgia
1995 to 1997
OUTREACH COORDINATOR/CIVILIAN (EAP) PROGRAM COORDINATOR
· Instituted school-based anti-drug mentoring program on a one-year grant. Identified and recruited military and civilians volunteers to work within program.
· Wrote and distributed articles, advertisements, and other marketing pieces; presented program to other military and civilian community organizations to promote program awareness and recruit volunteers.
· Planned and coordinated various activities and special events for mentors and students.
· Conducted psychosocial assessments and referral services (under supervision of MSW) for voluntary civilian and involuntary military personnel.
· Facilitated drug and alcohol awareness and prevention training.
· Provided short-term counseling for civilian employees.

EDUCATION

BA (Social Work), Ferris State University, Big Rapids, Michigan
1993
Ferris State University Scholarship Recipient 1989, 1990, 1991, 1992, and 1993

COMMUNITY SERVICE

American Red Cross, Mervyn’s Child Spree, Ft. McPherson Youth Services, Hugh Spalding Children’s Hospital

Michele J. Haffner - michele@careerproresumes.com - http://www.careerproresumes.com