Inside Sales Support Representative

Jean Adams
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

PROFILE

· With more than 15 years of solid experience supporting outside sales and customers, including key accounts.
· Emphasis on developing client relationships and exceeding customer expectations.
· Earned a reputation as a taskmaster by increasing production, improving project completion time, improving communications, and increasing customer satisfaction.
· Created synergy and successfully communicated with co-workers, field sales team, and key distributors.
· Computer skills include Microsoft Office (Word, Excel, Access, and Outlook), SOPIC, and IMS.

Areas of Expertise Include:
· Managing customer relationships
· Supporting sales representatives
· Receiving customer requests
· Checking stock available
· Assigning price based on contracts
· Assigning numbers / coding invoices
· Entering order data
· Processing quotes
· Handling special orders
· Confirming / processing orders
· Determining replacement parts
· Insuring accuracy of account numbers
· Developing / updating spreadsheets
· Coordinating shipment process
· Expediting orders
· Tracking orders
· Resolving / mediating problems
· Processing refunds
· Mailing product literature
· Creating reports
· Calculating profit percentages

EXPERIENCE

SANDVIK COROMANT – Stafford, Texas
1987 to 1991 and 1998 to Present
Inside Sales and Customer Service Representative
Assisted outside sales team in managing customer accounts in New Mexico, Arizona, Utah, Colorado, Nevada, Washington, Oregon, Idaho, Montana, Alaska, and Hawaii. This included three of the company’s three largest accounts, Haas Automation, Boeing (Aronson-Campbell), and Trane (DoAll). Communicated with sales managers, sales representatives, and purchasing agents. Processed up to $210,000 for one order for both U.S. and European products, with average daily orders ranging from $25,000 to $50,000.
· Increased production by 50%, and improved client communication and customer satisfaction by recognizing and correcting a weak link at the distribution level.
· Saved a 5-week lead time on production and reduced costs by $500 by recognizing that a quote made in England could be processed much quicker in Sweden.
· Reduced project time from 8 hours to 15 minutes, a 96.5% improvement in time management by automating forms used for one particular client that was implemented by three other representatives as well.
· Recognized by sales representative who earned the Go For the Green Award in Western Zone for personal contributions and support that made this accomplishment possible.
· Organized special sales events, parties, and entertainment nights, including hotel rooms, catering, and restaurant reservations for up to 100 attendees and spanning from one day to one week in Las Vegas and other sites across the U.S.
· Developed a procedures manual and conducted a class on business etiquette during Leadership Training Seminar.
· Recognized for long hours, commitment to sales force and customers, attention to detail, professionalism in volatile situations, and follow-up.
· Hired originally as an administrative assistant, promoted after only 6 months to sales department and grew area of responsibility significantly.

RUSCHE DISTRIBUTING – Houston, Texas
1986 to 1987
Assistant to Comptroller

EDUCATION

San Jacinto College – Central Campus – Pasadena, Texas – Accounting Major

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