IT Specialist Federal Employment

WENDY CHEN
101 Maple Street
Oakton, VA 22124
Day: 925-555-0000
wchen@myisp.com
Eve: 925-555-1111

Social Security No:
999-99-9999
Citizenship:
U.S. Citizen
Veteran’s Preference:
N/A
Highest Federal Civilian Grade Held:
N/A
Federal Status:
N/A
Announcement: Mint-HQ-CI-2002-0023, IT SPECIALIST (SYSTEMS ADMINISTRATION)
GS-2210-13/13, Department of the Treasury, U.S. Mint

PROFILE:
§ 12 years upwardly mobile experience planning, managing, and budgeting systems resources, including performance, capacity, availability, serviceability, and recoverability for LANs and WANs involving large number of servers and data sources.
§ Experience in installation, testing, operations, and maintenance of hardware and software systems.
§ Strong knowledge of LAN security policies and procedures.
§ Expert in developing and implementing Disaster Recovery Operation Plans.
§ Team leader: Ability to communicate strategies to guide cross-functional teams in goal attainment through straightforward, no-nonsense approach.
§ Bilingual: English/Chinese.

CERTIFICATIONS:
§ MCSE, Certified Microsoft System Engineer (NT), 2002
§ MCP + Internet, Microsoft Certified Professional, 2002
§ CNE, Certified Netware Engineer, 2001
§ CNA, Certified Netware Administrator, 2001
§ CCSE, Certified Checkpoint Security Engineer, 1999
§ CCSA, Certified Checkpoint Security Administrator, 1999
§ CCNA, Certified Cisco Network Associate (Version 1.0), 1998
§ CCNP, Certified Cisco Networking Professional, 1998
NETWORKING SKILLS:

Platforms:
Windows NT/2000/XP, UNIX, Mac, MS Exchange, Novel
Protocols:
TCP/IP, IPX/SPX, PPP, NetBIOS, Netbeui, Ethernet, Token Rings, AppleTalk
Hardware:
IIS Servers, MS Servers, Citrix Servers, NetWare Servers, Cisco Routers
Tools:
SMS, Open View, NetIQ, IIS 4.0, NetWare, IntranetWare, CheckPoint 2000,
PROFESSIONAL EXPERIENCE

ECSOLUTIONS, INC.
10/00–Present
11577 White Granite Drive, Suite 301
40 hours/week
Oakton, VA 22124
Salary: $72,600/year
Supervisor: Mr. George Peterson, 703-385-7865
Supervisor may be contacted
Senior Engineer/Project Manager for Network Security
Lead network and helpdesk team to manage and troubleshoot 500-plus-user enterprise network and information security systems for 24/7 availability. Provide strategic, technical, and budgetary planning in design, expansion, and implementation of enterprise WAN/LAN network infrastructure. Assist IT director in managing daily operations of all information technology systems. Write and develop technical documents. Establish and administer IT security policies. Maintain accurate documentation of all corporate hardware and software assets to facilitate customer support and problem resolution.
§ Serve as technical expert to director and senior management on network and security issues.
§ Manage specialized technical projects, monitoring progress, controlling costs, hiring and supervising contractors, and providing status reports.
§ Establish and administer periodical testing of network backup and recovery procedures to protect corporate data and system assets.
§ Develop detailed, comprehensive communication plans, change management plans, risk assessments, and standard operating procedures.
§ Design and lead network and security system upgrades, providing technical guidance and problem-solving analysis.

CATO INSTITUTE
8/99–10/00
1000 Massachusetts Ave., N.W.
40 hours/week
Washington DC
Salary: $65,200/year
Supervisor: Ms. Allison Greer, 202-218-5744
Supervisor may be contacted
Network Engineer
Supervised and maintained daily network operations, including internet/intranet site administration, backup, disaster recovery, virus-protection, e-mail, and security. Researched, planned, developed, and implemented overall integrated LAN/WAN system design, including software/hardware component specifications, upgrades, configuration, and expansion. Monitored and diagnosed network system-level issues of performance, speed, reliability, and accessibility. Installed, upgraded, and configured routers, switches, and hubs.
§ Provided Level III in-house support to technical staff and end-users.
§ Planned project management of infrastructure for NT, Netware, and Citrix LAN/WAN networks, including design, analysis, evaluation, installation, and maintenance.
§ Ensured high user satisfaction through personal consultation and issue follow-up for comprehensive resolutions.
§ Resolved problems related to collision, data traffic congestion, LAN segmentation, and network cable standards.
§ Trained less senior technicians and support specialists on system configuration, client access, and troubleshooting skills.

MEDICAL DEVELOPMENT INTERNATIONAL
3/98–7/99
6495 Deerfield Avenue, Suite 300
40 hours/week
Lansdowne, VA 20176
Salary: $53,000/year
Supervisor: Mr. Adam Taylor, 703-723-7097
Supervisor may be contacted
Systems Analyst
Provided overall analysis of software applications and communications software. Maintained, installed, and developed LAN/WAN systems. Diagnosed server issues for Windows NT and NetWare Servers. Installed, upgraded, and tested server hardware/software. Worked closely with internal customers and vendors.
§ Provided 24/7 on-site/phone technical support to Microsoft/Novell LAN/WAN networks consisting of 400 plus users, 310+ desktop computers, and over 90 laptop computers hosted in six branch offices located in Maryland, Washington, DC, and Virginia.
§ Configured and integrated TCP/IP, IPX/SPX, PPP, AppleTalk, and other LAN network protocols in a LAN/WAN environment.
§ Participated in network hardware/software installation tasks and system integration tasks.

GEORGE WASHINGTON UNIVERSITY
1/90–2/98
Gelman Library
40 hours/week
Washington, DC
Salary: $48,900/year
Supervisor: Ms. Betty Wilson, 202-212-4533
Supervisor may be contacted
Systems Specialist
Configured and documented standard desktop computer workstations. Upgraded and maintained systems. Trained and assisted users with hands-on troubleshooting of workstation equipment and peripherals. Tested programs for completeness, maintaining documentation. Designed and created forms and reports. Authored and delivered user training.
§ Developed and administered three in-house library databases.
§ Wrote and revised programming codes, macros, and script/batch files.
§ Created menu/tool bars for data input/output of online systems.
EDUCATION:
Masters of Science, Management Information Systems, 12/97
GEORGE WASHINGTON UNIVERSITY–WASHINGTON, DC
Bachelor of Science, Computer Engineering, 6/82
LIAONING UNIVERSITY–CHINA
TANG KING PO SCHOOL (HIGH SCHOOL)
16 Tin Kwong Road, Kowloon, China, 3/77