Member Service Counselor

Robin Saunders
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

EDUCATION

Central Connecticut University, New Bristol, CT
2002
B.A., Psychology, Minor: Fine Arts

Mansfield Community College, Mansfield, CT
2000
A.A., General Studies

Renworth Polytechnic Institute, Hartford, CT
2002
"Working in Teams"

"Human Participants Protection Education for Research Teams"
2002

National Institute of Health
On-line course

CAPABILITIES

• Outstanding persuasion ability
• Work with patience and focus under pressure; adaptable
• Seek solutions to satisfy customer/client and company
• Well organized; skilled at analysis and planning
• Excellent telephone skills
• Proficient in PC and Mac software applications
• Efficient completion of clerical tasks
• Listen well; work with compassion and understanding
• Public speaking and education/training

ACHIEVEMENTS

• Crisis management in emotional situations; counseling and advocacy
• Handled customers by identifying needs and solving problems
• Cross-sold products and services; provided solutions to customer needs
• Received award for 385 volunteer hours at crisis center
• Raised top dollar donations from businesses and individuals
• Recipient of M. Clemwell Young Poetry Award

EXPERIENCE

Association of Connecticut (AAC), Hartwick, CT
2000 - Present
Member Service Counselor

Sexual Assault Crisis Service, Birmingham, CT
1999 - Present
Counselor/Hotline Operator

Full Spectrum Computers, Winterbury, CT
1997 - 2000
Customer Solutions Representative

Grinder Service Manufacturing, Birmingham, CT
1994 - 1997
Customer Solutions Representative

PRWRA Frost T. Krist - Datatype Inc. - Hebron, CT 06248 - http://www.datatypeinc.com - datatype3@aol.com - (860) 228-3542