Operations Manager Public Transportation

Stacey McGovern
604 Harmony Lane
Pleasantville, CA 94588
(925) 555-1234

SUMMARY

Over 10 years experience in the Transportation Industry. Strong record of revenue improvement and quality/ performance management. Excellent qualifications in operations planning/ management, customer management, and fleet management. Areas of expertise encompass:

• Operations Management • Productivity Improvement
• Human Resource Management • Budgeting and Financial Analysis
• Service Improvement • Strategic Planning
• Public Safety and Security • Team Building and Leadership
• Regulation Compliance

PROFESSIONAL EXPERIENCE

Industrial Transportation, Twin Falls, ID
1998 - Present
Operations Manager
Directed staff of 65 drivers and oversaw entire operation of facility, including staffing, budgeting, financial reporting, cost control, dispatching, routing, scheduling, DOT regulatory affairs, safety, training and customer management.

• Monitored operations of public transportation system to ensure quality service and compliance with regulations. Identified community issues and re-evaluated company goals.
• Improved service and efficiency by determining need for changes in service, such as additional vehicles, route changes, and revised schedules.
• Observed employees treatment of passengers and adherence to regulations and schedules, reducing schedule delays, accidents, and complaints.

Doyle Coffee Roasting Company, Twin Falls, ID
1992 - 1998
Owner / Manager
Built successful restaurant/coffee shop with full financial accountability. Developed all principles and processes for providing customer service, marketing promotions, cash flow projections, menu planning, and inventory control.

• Increased annual gross revenues 500% within a five year time period.
• Developed outstanding staff of 25 through knowledge in recruitment, selection, and training.

Wordsmith Couriers, Seattle, WA
1989 - 1992
Air Driver Dispatch Supervisor / Ramp Supervisor
Supervised 25-50 drivers including dispatching, training and certifying on safe driving methods. Oversaw loading and unloading of freight from aircraft, ensuring quick turn around times.

Computer knowledge in several software applications including: Microsoft Word, Excel, WordPerfect, Windows NT, Email, Internet, and Group Wise.

EDUCATION

University of Washington , Seattle, WA
1987
B.A., Political Science, Minor: Business

LICENSES

CDL License, Class B - Passenger and Air Brake Endorsement

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